Spree Complaints - 20 days and still no refund

Yet another BAD customer service experience when shopping online with Spree.
I had a problem processing payment foir an order I placed when confirming the order was still awaiting payment I made the payment and after emailing the proof of payment the order was cancelled I then sent through a request for refund with the banking details I made the original payment from on 31 July 2018 but I am still awaiting my refund after 4 emails and calling everyday for the last week not to mention the long waiting period to be connected. I am officially done with Spree, deleted the app and will not be making any future purchases this is the last time I am exposing myself to such pathetic customer service.
Reference numbers 1174151, 1176578, 1188887 and 1202864

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