Air Travel Complaints

Good day. This is a complaint that needs your urgent attention. I was treated very badly by the OR Tambo flyairlink staff on the 2018/07/06 . I was rushing to Umtata flight ([email protected]:45)and I was travelling with my son who was just operated(KNEE OPERATION). I requested for a wheelchair or assistance as I have not booked for an assistance, Reason for not booking the wheelchair; my work already booked a returned ticket for me and my son. The day we left Umtata airport my son was still...

Category : Air Travel

(0) Replies

Country : South Africa

Good morning Sir madam We at ATEAM FOUNDATION focus on upliftment of the forgotten and downtrodden members of our society. We launched the "GOGO BOXING" to help this old ladies that society has turned there backs on. Is it right for others like MANGO AIRLINE'S to exploit the same Magogo's without their permission? Is it not only illegal but ethical? kind regards

Category : Air Travel

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Country : South Africa

These Scammers told me at a presentation that if need to cancel the membership with them then I will lose R 400.00 cancelation fee- when I want to cancel they telling me I need to pay R 6000.00 cancellation fee. They done a debit order from my account on the 05/04/2018 but the membership is only to be activated on the 25/04/2018. This debit order is not supposed to go off. I paid a R 5 600.00 deposit which they said will be refunded to me when I cancel within 3 months’...

Category : Air Travel

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Country : South Africa

The above subject matter bears reference. On Monday 26th March 2018, myself and Mr Coltrane Letswalo wanted to check in to a Mango Flight from Cape Town to Johannesburg. Upon arrival at the airport, at the check in counter as we were about to check in our luggage one the mango staff told us that we are drunk. We could not understand where was that statement come from and as a result we took offense and felt insulted . We were booked on JE716 from Cape Town to Lanseria airport on...

Category : Air Travel

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Country : South Africa

I am not very happy with the way that things went this morning while checking in for a flight at O.R Tambo international flight to George. The flight was supposed to take off at 6:50( we arrived at O.R Tambo airport just before 6:00. When checking in our bags the gentleman that helped us said that they can't check in our bags yet because the flight is not open yet. He confirmed this with a gentleman walking around in front of the desks. We left our bags on the conveyor belt with the gentleman...

Category : Air Travel

(0) Replies

Country : South Africa

The above subject matter bears reference. On Monday 26th March 2018, myself and Mr Coltrane Letswalo wanted to check in to a Mango Flight from Cape Town to Johannesburg. Upon arrival at the airport, at the check in counter as we were about to check in our luggage one the mango staff told us that we are drunk. We could not understand where was that statement come from and as a result we took offense and felt insulted . We were booked on JE716 from Cape Town to Lanseria airport on...

Category : Air Travel

(0) Replies

Country : South Africa

TravelStart quoted a rate via telephone to amend a flight booking and then, on agreeing to such terms, proceed to send a demand for payment greater than the rate quoted. They violate the following clause of the Consumer Protection Act: 3. c.) RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS. Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products. Furthermore, Travelstart cancelled a flight...

Category : Air Travel

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Country : South Africa

Flight MN622 Durban to Johannesburg Saturday 20 January 2018 Booking reference JUJDXS - KULULA Passenger Mrs Maureen Prinsloo TO WHOM IT MAY CONCERN: Good afternoon I am sorry I write this letter only now, but circumstances didn’t allow me to do it earlier. My mother of 74 years booked a flight returning to JHB after visiting me in Durban. I arranged for a wheel chair for assistance because she battles to walk stairs and also long distances. Firstly the flight leaving Durban was...

Category : Air Travel

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Country : South Africa

wE were booked to travel to Durban on 01 Feb, family of 5 for a wedding function. Regrettably my mom passed away on the 27th of January and so we have to cancel our trip and plan for the funeral I immediately called the call centre and spoke to Carylnn September, who advised me that I will get a full refund. I needed to submit my marriage certificate and ID and declaration of death. I did this on the 30th of Jan. Since then I have emailed and called and left messages and have had...

Category : Air Travel

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Country : South Africa

I went to book a flight last week Friday at shoprite Mfuleni and I was told I cannot make cash payment as I made booking online so I only went for payment. According to that shoprite lady she says that my ref number won't match with theirs so I nned to pay using the card. I then went to Bluedowns shoprite, there they helped me and I got the ticket. So what's the point of running this service at Mfuleni mean time its service is this poor?

Category : Air Travel

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Country : South Africa

We ere traveling in the 4 January 2018 from Sydney to Johannesburg on flight QF63. The flight was delayed with 3 hours due to a technical problem. We had a Mango flight later that same evening from Johannesburg to Durban. We missed the flight. The captain told us they will arrange flights for everyone to Cape Town and Durban. We asked the Air Hostess about the fact that we have Mango flights she said that is not a problem. They told us the flight is SA585 at 20:15. We rush to book in...

Category : Air Travel

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Country : South Africa

I made a booking online from Johannesburg to Seattle USA departing July 23 2018. The booking was made on 5 Jan 2018. The transaction was completed, money paid and then booking cancelled by British Airways. I have contacted them on numerous occasions but no one wants to help. The money is still with them. No one even asked to help with re booking.

Category : Air Travel

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Country : South Africa

My Family and I have experienced the worse service from City to City buses where the were Cockroaches in the bus,dirty curtains and dirty chair covers,I tried calling City to City several times from yesterday till today their numbers are just ringing,How can they treat us like this while we have paid full amount for the tickets to get used to Joburg,We want to know why are they not cleàning the buses and keep them in a good condition?

Category : Air Travel

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Country : South Africa

I booked the airline because of affordability, unfortunately i made a mistake in my booking which is in 4 days time i need help as i cannot afford the penalty fee at the moment

Category : Air Travel

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Country : South Africa

I accidentally double booked a flight online with FlySaFair they told me I should follow up with the agency that I booked with which is TravelFusion which i did though I didn't know at the time of booking that it was through the agency since I did it online. now they sending me from pillar to post when I want my refund. I have been trying to get their details I can only get an email which they do not respond to.

Category : Air Travel

(0) Replies

Country : South Africa

Good day. Last night i booked flights online at Kulula.com. After paying for the flights I immediately realized that the dates were incorrect. I logged back on and tried to change the flight details. I was told to contact the call centre. When i called the call centre it said they were not available. This morning i called the call centre and explained the whole story. They told me i could not cancel the tickets but i could change the dates for an "extra fee". I said that's fine. They then...

Category : Air Travel

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Country : South Africa

My 80 year old grandmother recently flew SaFair to Cape Town after surviving three weeks in ICU and clinically dying twice. She is now dependent on oxygen. Every day. We bought the tickets. We purchased “Medical Assist” which makes provisions amongst other things for transporting medical equipment. We Also paid for insurance. We took EVERY MEASURE to get her (and her belongings) safely to Cape Town. The oxygen concentrator was bubble wrapped and plastered with “fragile”...

Category : Air Travel

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Country : South Africa

On the 26th of October 2017 I booked and paid for my flights to Singapore and back. I made a mistake with the date of departure. The date of departure was supposed to be 28 December 2017 but I entered 29 November 2017. The very same day 26/10/2017 at 16h02 Travelstart sent me an email to confirm all the details of the passengers and the flight details. I only saw my email the next morning and I realised my mistake and quickly sent them the email to apologise and ask for the changes to be...

Category : Air Travel

(0) Replies

Country : South Africa

on the 6th of October, I was travelling from Durban to Johannesburg. I arrived at the Durban airport at 05h10. I was waiting like all the others to board. Me an a coupe of other passengers was just informed "the flight are closed!!!! Supposed to depart at 06h00 I was rushing to the information counter of Mango, just to be told we are all late!!! The staff were very un-considerate and unhelpful!!! As we all "late comers must paid extra and catch another flight,only in the afternoon!!!!!...

Category : Air Travel

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Country : South Africa

Didnt re-book flight, even though they took it off my credit card. Got to the airport. Had to pay the re-booking fee with the airline again! Travel start does not respond to emails. They do not answer emergency calls outside of office hours. Average hold time on a call to support is 30 min and more. So here I was at the airport. they didi not re book flight. And they do not answer emergency calls. Terrible

Category : Air Travel

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Country : South Africa

I lost my luggage when I was traveling with Kulula airlines to cape town on the 29th of September for our holidays. I checked-in four bags in Durban and when we arrived at cape town carousel only three bags came, I reported the lost bag and they told me that they will track the bag,in the bag I had my clothes and my sons and we lost all of our clothes, the service that I got from them was terrible as I had to call them myself everyday to check on the report back. I had to buy new clothes to...

Category : Air Travel

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Country : South Africa

Travel Start cancelled my booking and promised to refund my money. There are mentioning that they have refunded but nothing is reflecting on my account. They mention the refund was done on the 29th last month (September 2017) today it's the 10th of October still nothing. When asking for proof of payment no one is willing to assist. Have l been scammed by this company???

Category : Air Travel

(0) Replies

Country : South Africa

I booked a flight via travelstart to go bury my mother in Cape Town. I could only travel Friday or Saturday as i am currently on chemotherapy and it makes me very sickly. I only received a reference number from them. I then went to the airport the next day at about 5:30 driving from Polokwane. To my Suprise Kulula said there was no such a reference number no a flight scheduled fir that time. I then checked all other airlines in case there was some mistake of the airline. I called the...

Category : Air Travel

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Country : South Africa

About 9 months ago we booked 2 tickets with Emirates, Durban-Dubai-Larnaca for 21 September 2017. Chose seats, booking and seat choices accepted. In August we received emails stating changes in choosing seats (ie. in economy, you pay for selection of most seats.) We thought that as we had booked months ago and choice was accepted, this would only apply to flights booked AFTER the August date. Imagine my rage to find, when we went to check in online yesterday that although my husband's seat...

Category : Air Travel

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Country : South Africa

incompetence!! WHAT A NIGHT MARE Traveled as a family to Thailand using FLIGHT CENTRE for our flight, transfers and accommodation. putting our trust and hard earned money with them. their transfers turned out to be such chaos upon arriving at the airport, and not as per agreement. baggage allowance 45kg as stated by our agent was not allowed as per customs by the airport upon leaving Thailand, with stress, loss of goods which had to be thrown away at the airport, and re-packing, it was not...

Category : Air Travel

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Country : South Africa

Definition of a THIEF=SAA. South African Airways. Booked and paid for seats a month in adavance. When checking in, they had given the seats to other people. They refused to pay back our money. On the plane I spoke to the people. They had bought and paid for the same seats on the 23rd of June. We had bought and paid for our seats on the 7th of June. Have written ten times to the SAA complaints department. They have replied they have given the complaint to one oof their agents who will contact...

Category : Air Travel

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Country : South Africa

I booked return flights for myself and my wife on the SAA website for New York - Johannesburg - Cape Town - New York, paid with my American Express Card and received an e-mail Confirmation from SAA. They then sent me an e-mail saying my American Express had been declined. I phoned American Express and they advised the charge in fact went through, so I called SAA and they insisted no payment was showing on their system and that I needed to give them my credit card details again. I had them...

Category : Air Travel

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Country : South Africa

i booked a ticket with mango for the first time yesterday . was not sure so I use a calling name to book ticket.Now I called mango to change first name everything else on the ticket is correct . Want me to pay a fee on 300 rands . such a rip off . just to add few letters to change name . only ready they such a rip off with all extra charges . ticket price was 469 ended up paying 713 for the ticket

Category : Air Travel

(2) Replies

Country : South Africa

Beware the rip-off when purchasing domestic flights on SAA. I booked flights for four persons from Cape Town to Durban on the SAA web site.......only to establish later that the carrier is actually Mango PLUS the cost of the supposed SAA flight cost around R700/ ticket more than had I booked on Mango direct!! I lodged a complaint on-line with SAA and received an acknowledgement plus an assurance of a reply within 10 days.....that was 4 weeks ago.

Category : Air Travel

(1) Replies

Country : South Africa

I am a pensioner that don't travel everyday. For my 70th birthday my family spoiled me with a air ticket to fly to Cape Town. On my birthday I received a pocket knife. On my return I unfortunately had the knife in my bag. The security confiscated it and it had great sentimental value. Eversince April I have been trying to get my valubles back. I received a case number on 19 May 2017 but no further communication. Really think the customer service is pathetic. Case 00307447 Customer...

Category : Air Travel

(1) Replies

Country : South Africa

I have made online booking with SAA on the 10 /08/2017 and I have made changes by phone on 20h03 on the 10/08/2017 and they have given me refference no M89P5F and the price was R 7684,87 and I did pay in pick m pay R 7754,37. SAA email the ticket I found out that they have not done the changes and I phoned them again and ask for them to make changes they charge me a fee of R 2300,00 extra and I asked them to cancel the ticket and they told me I will forfeit all the money.What worries me I...

Category : Air Travel

(1) Replies

Country : South Africa

On the 6th of July 2017,booking reference no. FCATRD was made for 6 passengers as listed. On the 14th of July 2017 we arrived at the O.R Tambo International Airport at 05:00 am with all 6 passengers(1 of them Mr.Jv is disabled). At the check-in point requested a wheelchair and the assistant checked-in Mr&Mrs Jele only leaving the remaining passengers even though she had the list of all 6 passengers. This was negligence on the part of this staff. We were advised to book another flight for the...

Category : Air Travel

(2) Replies

Country : South Africa

My husband and I used Mango Airlines for our flight to Cape Town on Thursday 13th July. Our flight was JE703. When our luggage came on the luggage band, my bag's zip was ripped open and all my clothes were popping out - there for every passenger waiting for their luggage to see. I reported this at the Luggage desk - with little help from the staff - I eventually managed to get a Passenger Reference Slip. Today is Tuesday. Six days have passed without a single phone call from Mango to...

Category : Air Travel

(3) Replies

Country : South Africa

I'm just very upset and flabbergasted by the service I received from Lindo who works as a receptionists @ the Parade Hotel Durban.I arrived this morning with my child And her friend and was told that the family rooms were fully booked as I had booked a double room which was for 2 people.I paid the difference which was required & patiently waited for our room to be available.We set there for 4 hours ,patiently waiting for them to arrange a bed as he said & understanding that their check in...

Category : Air Travel

(3) Replies

Country : South Africa

Good morning SAA has become one of the worst passenger airline I have ever boarded. I booked a flight to Richards Bay and my flight was supposed to leave Johannesburg OR Tambo on the 3rd of July at 16.55pm. On arrival at the airport I was told that the flight will be delayed by at least an hour which means it was going to leave at 17.50pm around then. No sms or email was sent out to passengers informing us of the delay. At 17.50 I was informed that the flight will depart 18.30 but...

Category : Air Travel

(3) Replies

Country : South Africa

Blue Crane is supposed to refund me for cancelling a flight that was booked on the 19 February 2017! Till today i have not received my money. All I get when I complain is that they are working on it

Category : Air Travel

(3) Replies

Country : South Africa

On our flight from E London to Jhb on 20/5/2017 (Flight FA 245) we also paid extra for priority booking but had to wait until almost last as they could not board row no. 3. When we eventually got on, we could not see what the problem was. Totally unacceptable. On our flight from Jhb to E London on 19/5/2017 we bought cappuccinno but the water was cold - don't mind paying R20 for cappuccinno at all, but please ensure that the water is at least hot.

Category : Air Travel

(2) Replies

Country : South Africa

Good day I recently took a return flight from durban to joburg with safair ,i believe more people need to be aware of this companies modus operanda .my flight was at 11-30 i got to the check in counter at 10-55 and was told that the plane had already left which made no sense to me as i was 35 minutes before take off so i was told to go to the safair counter where i found alot of other people who also were so called late for the flight ,the lady who assisted told me i can pay R300 and go on...

Category : Air Travel

(1) Replies

Country : South Africa

I have booked a return flight to London through Travelstart. There is a fairly lengthy stop over in Jeddah. Travelstart issue me an itinary only showing joburg - Jeddah outbound and London - Jeddah return. Try as I may they do not give me my flight number from Jeddah to London, my arrival terminal nor time of arrival. I have sent several emails which they acknowledge receipt but never bother to reply. My advice - Don't use Travelstart for your travel arrangements. They don't care after...

Category : Air Travel

(8) Replies

Country : South Africa

I am a very upset passenger of mango Airline. I had booked a flight for 06:30 and due to personal circumstances I only reached the airport at 6 my flight was still boarding and I was told by check-in that I am too late And that I cannot board the flight. I do understand regulations but the flight wasn't closed and I wasn't even put on the next flight but instead they forfeited my ticket. This is the only Airline that does not allow passengers to board upto 15 mins before take off time....

Category : Air Travel

(12) Replies

Country : South Africa

Booking reservation no: pmynjp I am totally disgusted by mango service this afternoon. My flight time of departure was 19:40 Arrived at the airport 15mins late before check in closing. The flight was still boarding with 25mins remaining.being a regular traveler with mango I am aware of the rules and how it has been bent every other time that I have checked in a couple minutes late.this particular time I was sure that the flight was overbooked.when mango flights are delayed we as customers...

Category : Air Travel

(10) Replies

Country : South Africa

I made an error on the 28th of March booking a ticket and paying for it at the same time. I immediately phoned to cancel the flight as well as cancel it on email. After about thirty minutes of holding I eventually found someone to speak to and he confirmed the cancellation of the flight. I booked another flight(the correct one) and accepted that the money would be back in my account in 48 hours as promised by the travelstart staff member. They sent me a notification on the 28th...

Category : Air Travel

(11) Replies

Country : South Africa

I recently travelled to Europe flying with Etihad. On arrival in Rome I was met at the aircraft by an Alitalia rep & told my bag had been left behind in Abu Dhabi. After much form filling & discussion it was agreed that my bag would be forwarded to Schipol Amsterdam & was told I was entitled to compensation for every day I was without my bag, bank details were requested & supplied. On the 4th March I received an email stating that my bag had arrived in Rome & would be forwarded to Amsterdam....

Category : Air Travel

(10) Replies

Country : South Africa

In 10 March 2017, my wife and I went to book a flight from Johannesburg to Cape Town scheduled for 14 April 2017. We confirmed 13 April 2017 to the cashier as our date of departure. I suddenly left the counter and left my wife with the cashier and was later called by my wife to give her a bank card to pay as she had found seats. We got the tickets and went back home. On the evening of the 22 March 2017 my daughter noticed that there was an error on the date of departure, denoting 13 Mach...

Category : Air Travel

(6) Replies

Country : South Africa

I booked 2 tickets to travel from the 16 - 19 March. I received a call canceling the flight returning from Jhb not the one flying out of Mthatha. On the day of travel, 16th - there was no flight. I learnt on that day that this flight is not operating. Apparently, the last time it was seen was in Jan. they have not paid any refund to my account. They did not even notify us of the cancellation. That is very bad & inconveniencing to us the passengers.

Category : Air Travel

(8) Replies

Country : South Africa

I boarded a flight at CPT International to OR Tambo this morning. After going through the boarding gate, I was pulled aside by ground staff who insisted that I hand in one piece of luggage. I had my laptop bag and a tog bag. My tog bag weighed less than 5kgs as it had only overnight clothing in it and my laptop bag I usually store under my seat for ease of access (I travel via aeroplane at least twice a week hence I am very familiar with handling of bags). I asked the two gents why I have to...

Category : Air Travel

(13) Replies

Country : South Africa

Hi I had an international package that was ripped and torn apart at the customs when they were checking for customs fees. On top of my package being handled in a disrespectful manner there were more than 10 items missing. On realizing I sent it back and was told there will be investigations that will have to be undergone. That was December last year. 3 months later I haven't heard a single word not from the post office and not from the customs. On calling the post office nobody has any...

Category : Air Travel

(10) Replies

Country : South Africa

To-day Mango Airlines sms'd us 3 times to tell us that our flight leaving from lanseria 17/10/17 @ 16:35 for CT would be delayed, 3 times. The first sms was 07:00 How on earth can you have delayed flights at 07:00 when the day has hardly started. 6 of us are booked and had people organised to meet us at 19:00 CT to hand over keys to accommodation. Very embarrassed we have had to call the 3 times to explain. We return to J/Burg 21/03 and on 14/03 we received message to tell us that flight...

Category : Air Travel

(11) Replies

Country : South Africa

My flight reference no 1F4ETJ booked and paid for was cancelled by the airline, the flight was suppose to be from Johannesburg to Mthatha on 16 February 2017 returning 19 February 2017, until today I am being sent from pillar to post for my refund, As a result will never ever set my foot in any of the Blue Crane flights ever, they are full of lies, was promised my refund will be done in a week it's over a month now and theres is still nothing, worse part their call centre is useless and...

Category : Air Travel

(9) Replies

Country : South Africa

hi, i am so dissapointed with your staff at the counter at Lanseria airport, her name is Lucy. i had booked a flight to Durban on Saturday 11/03/17 at 8h00, i admit i was about 2 minutes late i was there at 29mins past 7h00, when i got to the counter Lucy and her friend next to her were busy chatting.all she said was sorry you are late in the most rude and arrogant way. when i pleaded with her say that i had a emergancy can you please assist and she point blankly refused and asked me to go...

Category : Air Travel

(7) Replies

Country : South Africa