Air Travel Complaints

I WILL NEVER EVER USE TRAVELSTART AGAIN. WORST SERVICE I HAVE EVER COME ACROSS TO. I HAVE THE RECORDS OF MY UNANSWERED CALL AND I CONSIDER CLAIMING ALL THOSE.

Category : Air Travel

(0) Replies

Country : South Africa

I have booked with them in October2018 and there were flight changes now in march. when I call them I stay for over 30 minutes listening to the automatic reply. no one ever comes back to you even if you send an email despite the fact that they say they will come back after 24hours.i will NEVER EVER book using Travelstart. so unreliable. if you want to waste your airtime call Travelstart 021 468 4300...I even know the number by hard. THE WORST SERVICE I HAVE EVER RECEIVED

Category : Air Travel

(0) Replies

Country : South Africa

Beware of a company called OPTIONTOWN....it works with Air Namibia....and other airlines..you pay for upgrades ...but they cancelled my connecting flight and I lost the whole booking . They took the 200 USD I paid and I had to buy a new ticket on a new airline. The internet is full of very disappointed people who lost much money with this company. The customer service is non existent . Call centre in India lies . I made 20 calls and 15 emails and lost almost R10,000 Every Call is recorded...

Category : Air Travel

(0) Replies

Country : South Africa

Good Day, I would like to complain about the response received from Flysafair. I always travel on this airline when visiting my elderly mother (92) in Durban. On Sunday 27 January I was booked on a flight that was due to take off at 5:15pm, after waiting to board we were notified that there was a technical problem with the aircraft and that there was a 30 minute delay. After 30 minutes we were informed by the boarding attendants that the flight was going to be delayed and no time was given at...

Category : Air Travel

(0) Replies

Country : South Africa

When you book at ticket in South Africa to Europe, you are only allowed 2 luggages in Business Class. From Europe to South Africa you are allowed to take 3 luggages. This is how bad is Emirates treating African customer.

Category : Air Travel

(0) Replies

Country : South Africa

When you book at ticket in South Africa to Europe, you are only allowed 2 luggages in Business Class. From Europe to South Africa you are allowed to take 3 luggages. This is how bad is Emirates treating African customer.

Category : Air Travel

(0) Replies

Country : South Africa

What a horrible experience and rude (non-)assistance! My flight got cancelled 35 minutes before we were suppose to board. No excuse, no explanation. Rude, incompetent staff at the Bloemfontein airport (Engela). Refuse to assist with a different flight to PE.  I had a return flight booked, but they have not yet cancelled the return flight (as was promised to me by their head office - Cecelia). Apparently that flight might still take place, therefor I am not liable for a refund. Just one...

Category : Air Travel

(0) Replies

Country : South Africa

My grandmother who is 80 booked a ticket from JHB to East London, she asked the lady if there were any special requirement she needs to know as she is diabetic and needs a wheel chair to help her get booked in. they said no nothing is required and that she will be helped at the airport. She arrived at the Airport just after 2pm and her flight was scheduled for 15:55 but when she arrived she was told that she has missed the flight please can you tell me how's this possible. she has to rebook...

Category : Air Travel

(0) Replies

Country : South Africa

Baggage was damage on flight (Flight JE129, 25 August 2018)) from JHB to Cape Town. Damage Was reported immediately on arrival and received reference slip 24148. Follow up via enquiry e-mail on 3 occasions, same message came back: Thank you for your e-mail, which we endeavour to action within 48 hours of receipt!! It is now 15 October 2018 nothing!! This cannot be, please help!!!!!!!!!!!

Category : Air Travel

(0) Replies

Country : South Africa

Disgusted with no service at all! We have a flight booking with SAFAIR. The booking was made as a standard ticket. The flight was changed as the dates booked by a third paty was incorrect and they did not add the sports equioment needed as they said they did not see an option for this when booking. The amount paid was R4805. The MOST EXPENSIVE flight on the corrected date which includes two bags plus the sports equipment as needed costs R4808. online. The difference is R3.SAFAIR do not want...

Category : Air Travel

(0) Replies

Country : South Africa

Good day. This is a complaint that needs your urgent attention. I was treated very badly by the OR Tambo flyairlink staff on the 2018/07/06 . I was rushing to Umtata flight ([email protected]:45)and I was travelling with my son who was just operated(KNEE OPERATION). I requested for a wheelchair or assistance as I have not booked for an assistance, Reason for not booking the wheelchair; my work already booked a returned ticket for me and my son. The day we left Umtata airport my son was still...

Category : Air Travel

(0) Replies

Country : South Africa

Good morning Sir madam We at ATEAM FOUNDATION focus on upliftment of the forgotten and downtrodden members of our society. We launched the "GOGO BOXING" to help this old ladies that society has turned there backs on. Is it right for others like MANGO AIRLINE'S to exploit the same Magogo's without their permission? Is it not only illegal but ethical? kind regards

Category : Air Travel

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Country : South Africa

These Scammers told me at a presentation that if need to cancel the membership with them then I will lose R 400.00 cancelation fee- when I want to cancel they telling me I need to pay R 6000.00 cancellation fee. They done a debit order from my account on the 05/04/2018 but the membership is only to be activated on the 25/04/2018. This debit order is not supposed to go off. I paid a R 5 600.00 deposit which they said will be refunded to me when I cancel within 3 months’...

Category : Air Travel

(0) Replies

Country : South Africa

The above subject matter bears reference. On Monday 26th March 2018, myself and Mr Coltrane Letswalo wanted to check in to a Mango Flight from Cape Town to Johannesburg. Upon arrival at the airport, at the check in counter as we were about to check in our luggage one the mango staff told us that we are drunk. We could not understand where was that statement come from and as a result we took offense and felt insulted . We were booked on JE716 from Cape Town to Lanseria airport on...

Category : Air Travel

(0) Replies

Country : South Africa

I am not very happy with the way that things went this morning while checking in for a flight at O.R Tambo international flight to George. The flight was supposed to take off at 6:50( we arrived at O.R Tambo airport just before 6:00. When checking in our bags the gentleman that helped us said that they can't check in our bags yet because the flight is not open yet. He confirmed this with a gentleman walking around in front of the desks. We left our bags on the conveyor belt with the gentleman...

Category : Air Travel

(0) Replies

Country : South Africa

The above subject matter bears reference. On Monday 26th March 2018, myself and Mr Coltrane Letswalo wanted to check in to a Mango Flight from Cape Town to Johannesburg. Upon arrival at the airport, at the check in counter as we were about to check in our luggage one the mango staff told us that we are drunk. We could not understand where was that statement come from and as a result we took offense and felt insulted . We were booked on JE716 from Cape Town to Lanseria airport on...

Category : Air Travel

(0) Replies

Country : South Africa

TravelStart quoted a rate via telephone to amend a flight booking and then, on agreeing to such terms, proceed to send a demand for payment greater than the rate quoted. They violate the following clause of the Consumer Protection Act: 3. c.) RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS. Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products. Furthermore, Travelstart cancelled a flight...

Category : Air Travel

(0) Replies

Country : South Africa

Flight MN622 Durban to Johannesburg Saturday 20 January 2018 Booking reference JUJDXS - KULULA Passenger Mrs Maureen Prinsloo TO WHOM IT MAY CONCERN: Good afternoon I am sorry I write this letter only now, but circumstances didn’t allow me to do it earlier. My mother of 74 years booked a flight returning to JHB after visiting me in Durban. I arranged for a wheel chair for assistance because she battles to walk stairs and also long distances. Firstly the flight leaving Durban was...

Category : Air Travel

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Country : South Africa

wE were booked to travel to Durban on 01 Feb, family of 5 for a wedding function. Regrettably my mom passed away on the 27th of January and so we have to cancel our trip and plan for the funeral I immediately called the call centre and spoke to Carylnn September, who advised me that I will get a full refund. I needed to submit my marriage certificate and ID and declaration of death. I did this on the 30th of Jan. Since then I have emailed and called and left messages and have had...

Category : Air Travel

(0) Replies

Country : South Africa

I went to book a flight last week Friday at shoprite Mfuleni and I was told I cannot make cash payment as I made booking online so I only went for payment. According to that shoprite lady she says that my ref number won't match with theirs so I nned to pay using the card. I then went to Bluedowns shoprite, there they helped me and I got the ticket. So what's the point of running this service at Mfuleni mean time its service is this poor?

Category : Air Travel

(0) Replies

Country : South Africa

We ere traveling in the 4 January 2018 from Sydney to Johannesburg on flight QF63. The flight was delayed with 3 hours due to a technical problem. We had a Mango flight later that same evening from Johannesburg to Durban. We missed the flight. The captain told us they will arrange flights for everyone to Cape Town and Durban. We asked the Air Hostess about the fact that we have Mango flights she said that is not a problem. They told us the flight is SA585 at 20:15. We rush to book in...

Category : Air Travel

(0) Replies

Country : South Africa

I made a booking online from Johannesburg to Seattle USA departing July 23 2018. The booking was made on 5 Jan 2018. The transaction was completed, money paid and then booking cancelled by British Airways. I have contacted them on numerous occasions but no one wants to help. The money is still with them. No one even asked to help with re booking.

Category : Air Travel

(0) Replies

Country : South Africa

My Family and I have experienced the worse service from City to City buses where the were Cockroaches in the bus,dirty curtains and dirty chair covers,I tried calling City to City several times from yesterday till today their numbers are just ringing,How can they treat us like this while we have paid full amount for the tickets to get used to Joburg,We want to know why are they not cleàning the buses and keep them in a good condition?

Category : Air Travel

(0) Replies

Country : South Africa

I booked the airline because of affordability, unfortunately i made a mistake in my booking which is in 4 days time i need help as i cannot afford the penalty fee at the moment

Category : Air Travel

(0) Replies

Country : South Africa

I accidentally double booked a flight online with FlySaFair they told me I should follow up with the agency that I booked with which is TravelFusion which i did though I didn't know at the time of booking that it was through the agency since I did it online. now they sending me from pillar to post when I want my refund. I have been trying to get their details I can only get an email which they do not respond to.

Category : Air Travel

(0) Replies

Country : South Africa

Good day. Last night i booked flights online at Kulula.com. After paying for the flights I immediately realized that the dates were incorrect. I logged back on and tried to change the flight details. I was told to contact the call centre. When i called the call centre it said they were not available. This morning i called the call centre and explained the whole story. They told me i could not cancel the tickets but i could change the dates for an "extra fee". I said that's fine. They then...

Category : Air Travel

(0) Replies

Country : South Africa

My 80 year old grandmother recently flew SaFair to Cape Town after surviving three weeks in ICU and clinically dying twice. She is now dependent on oxygen. Every day. We bought the tickets. We purchased “Medical Assist” which makes provisions amongst other things for transporting medical equipment. We Also paid for insurance. We took EVERY MEASURE to get her (and her belongings) safely to Cape Town. The oxygen concentrator was bubble wrapped and plastered with “fragile”...

Category : Air Travel

(0) Replies

Country : South Africa

On the 26th of October 2017 I booked and paid for my flights to Singapore and back. I made a mistake with the date of departure. The date of departure was supposed to be 28 December 2017 but I entered 29 November 2017. The very same day 26/10/2017 at 16h02 Travelstart sent me an email to confirm all the details of the passengers and the flight details. I only saw my email the next morning and I realised my mistake and quickly sent them the email to apologise and ask for the changes to be...

Category : Air Travel

(0) Replies

Country : South Africa

on the 6th of October, I was travelling from Durban to Johannesburg. I arrived at the Durban airport at 05h10. I was waiting like all the others to board. Me an a coupe of other passengers was just informed "the flight are closed!!!! Supposed to depart at 06h00 I was rushing to the information counter of Mango, just to be told we are all late!!! The staff were very un-considerate and unhelpful!!! As we all "late comers must paid extra and catch another flight,only in the afternoon!!!!!...

Category : Air Travel

(0) Replies

Country : South Africa

Didnt re-book flight, even though they took it off my credit card. Got to the airport. Had to pay the re-booking fee with the airline again! Travel start does not respond to emails. They do not answer emergency calls outside of office hours. Average hold time on a call to support is 30 min and more. So here I was at the airport. they didi not re book flight. And they do not answer emergency calls. Terrible

Category : Air Travel

(0) Replies

Country : South Africa

I lost my luggage when I was traveling with Kulula airlines to cape town on the 29th of September for our holidays. I checked-in four bags in Durban and when we arrived at cape town carousel only three bags came, I reported the lost bag and they told me that they will track the bag,in the bag I had my clothes and my sons and we lost all of our clothes, the service that I got from them was terrible as I had to call them myself everyday to check on the report back. I had to buy new clothes to...

Category : Air Travel

(0) Replies

Country : South Africa

Travel Start cancelled my booking and promised to refund my money. There are mentioning that they have refunded but nothing is reflecting on my account. They mention the refund was done on the 29th last month (September 2017) today it's the 10th of October still nothing. When asking for proof of payment no one is willing to assist. Have l been scammed by this company???

Category : Air Travel

(0) Replies

Country : South Africa

I booked a flight via travelstart to go bury my mother in Cape Town. I could only travel Friday or Saturday as i am currently on chemotherapy and it makes me very sickly. I only received a reference number from them. I then went to the airport the next day at about 5:30 driving from Polokwane. To my Suprise Kulula said there was no such a reference number no a flight scheduled fir that time. I then checked all other airlines in case there was some mistake of the airline. I called the...

Category : Air Travel

(0) Replies

Country : South Africa

About 9 months ago we booked 2 tickets with Emirates, Durban-Dubai-Larnaca for 21 September 2017. Chose seats, booking and seat choices accepted. In August we received emails stating changes in choosing seats (ie. in economy, you pay for selection of most seats.) We thought that as we had booked months ago and choice was accepted, this would only apply to flights booked AFTER the August date. Imagine my rage to find, when we went to check in online yesterday that although my husband's seat...

Category : Air Travel

(0) Replies

Country : South Africa

incompetence!! WHAT A NIGHT MARE Traveled as a family to Thailand using FLIGHT CENTRE for our flight, transfers and accommodation. putting our trust and hard earned money with them. their transfers turned out to be such chaos upon arriving at the airport, and not as per agreement. baggage allowance 45kg as stated by our agent was not allowed as per customs by the airport upon leaving Thailand, with stress, loss of goods which had to be thrown away at the airport, and re-packing, it was not...

Category : Air Travel

(0) Replies

Country : South Africa

Definition of a THIEF=SAA. South African Airways. Booked and paid for seats a month in adavance. When checking in, they had given the seats to other people. They refused to pay back our money. On the plane I spoke to the people. They had bought and paid for the same seats on the 23rd of June. We had bought and paid for our seats on the 7th of June. Have written ten times to the SAA complaints department. They have replied they have given the complaint to one oof their agents who will contact...

Category : Air Travel

(0) Replies

Country : South Africa

I booked return flights for myself and my wife on the SAA website for New York - Johannesburg - Cape Town - New York, paid with my American Express Card and received an e-mail Confirmation from SAA. They then sent me an e-mail saying my American Express had been declined. I phoned American Express and they advised the charge in fact went through, so I called SAA and they insisted no payment was showing on their system and that I needed to give them my credit card details again. I had them...

Category : Air Travel

(0) Replies

Country : South Africa

i booked a ticket with mango for the first time yesterday . was not sure so I use a calling name to book ticket.Now I called mango to change first name everything else on the ticket is correct . Want me to pay a fee on 300 rands . such a rip off . just to add few letters to change name . only ready they such a rip off with all extra charges . ticket price was 469 ended up paying 713 for the ticket

Category : Air Travel

(2) Replies

Country : South Africa

Beware the rip-off when purchasing domestic flights on SAA. I booked flights for four persons from Cape Town to Durban on the SAA web site.......only to establish later that the carrier is actually Mango PLUS the cost of the supposed SAA flight cost around R700/ ticket more than had I booked on Mango direct!! I lodged a complaint on-line with SAA and received an acknowledgement plus an assurance of a reply within 10 days.....that was 4 weeks ago.

Category : Air Travel

(1) Replies

Country : South Africa

I am a pensioner that don't travel everyday. For my 70th birthday my family spoiled me with a air ticket to fly to Cape Town. On my birthday I received a pocket knife. On my return I unfortunately had the knife in my bag. The security confiscated it and it had great sentimental value. Eversince April I have been trying to get my valubles back. I received a case number on 19 May 2017 but no further communication. Really think the customer service is pathetic. Case 00307447 Customer...

Category : Air Travel

(1) Replies

Country : South Africa

I have made online booking with SAA on the 10 /08/2017 and I have made changes by phone on 20h03 on the 10/08/2017 and they have given me refference no M89P5F and the price was R 7684,87 and I did pay in pick m pay R 7754,37. SAA email the ticket I found out that they have not done the changes and I phoned them again and ask for them to make changes they charge me a fee of R 2300,00 extra and I asked them to cancel the ticket and they told me I will forfeit all the money.What worries me I...

Category : Air Travel

(1) Replies

Country : South Africa

On the 6th of July 2017,booking reference no. FCATRD was made for 6 passengers as listed. On the 14th of July 2017 we arrived at the O.R Tambo International Airport at 05:00 am with all 6 passengers(1 of them Mr.Jv is disabled). At the check-in point requested a wheelchair and the assistant checked-in Mr&Mrs Jele only leaving the remaining passengers even though she had the list of all 6 passengers. This was negligence on the part of this staff. We were advised to book another flight for the...

Category : Air Travel

(2) Replies

Country : South Africa

My husband and I used Mango Airlines for our flight to Cape Town on Thursday 13th July. Our flight was JE703. When our luggage came on the luggage band, my bag's zip was ripped open and all my clothes were popping out - there for every passenger waiting for their luggage to see. I reported this at the Luggage desk - with little help from the staff - I eventually managed to get a Passenger Reference Slip. Today is Tuesday. Six days have passed without a single phone call from Mango to...

Category : Air Travel

(3) Replies

Country : South Africa

I'm just very upset and flabbergasted by the service I received from Lindo who works as a receptionists @ the Parade Hotel Durban.I arrived this morning with my child And her friend and was told that the family rooms were fully booked as I had booked a double room which was for 2 people.I paid the difference which was required & patiently waited for our room to be available.We set there for 4 hours ,patiently waiting for them to arrange a bed as he said & understanding that their check in...

Category : Air Travel

(3) Replies

Country : South Africa

Good morning SAA has become one of the worst passenger airline I have ever boarded. I booked a flight to Richards Bay and my flight was supposed to leave Johannesburg OR Tambo on the 3rd of July at 16.55pm. On arrival at the airport I was told that the flight will be delayed by at least an hour which means it was going to leave at 17.50pm around then. No sms or email was sent out to passengers informing us of the delay. At 17.50 I was informed that the flight will depart 18.30 but...

Category : Air Travel

(3) Replies

Country : South Africa

Blue Crane is supposed to refund me for cancelling a flight that was booked on the 19 February 2017! Till today i have not received my money. All I get when I complain is that they are working on it

Category : Air Travel

(3) Replies

Country : South Africa

On our flight from E London to Jhb on 20/5/2017 (Flight FA 245) we also paid extra for priority booking but had to wait until almost last as they could not board row no. 3. When we eventually got on, we could not see what the problem was. Totally unacceptable. On our flight from Jhb to E London on 19/5/2017 we bought cappuccinno but the water was cold - don't mind paying R20 for cappuccinno at all, but please ensure that the water is at least hot.

Category : Air Travel

(2) Replies

Country : South Africa

Good day I recently took a return flight from durban to joburg with safair ,i believe more people need to be aware of this companies modus operanda .my flight was at 11-30 i got to the check in counter at 10-55 and was told that the plane had already left which made no sense to me as i was 35 minutes before take off so i was told to go to the safair counter where i found alot of other people who also were so called late for the flight ,the lady who assisted told me i can pay R300 and go on...

Category : Air Travel

(1) Replies

Country : South Africa

I have booked a return flight to London through Travelstart. There is a fairly lengthy stop over in Jeddah. Travelstart issue me an itinary only showing joburg - Jeddah outbound and London - Jeddah return. Try as I may they do not give me my flight number from Jeddah to London, my arrival terminal nor time of arrival. I have sent several emails which they acknowledge receipt but never bother to reply. My advice - Don't use Travelstart for your travel arrangements. They don't care after...

Category : Air Travel

(9) Replies

Country : South Africa

I am a very upset passenger of mango Airline. I had booked a flight for 06:30 and due to personal circumstances I only reached the airport at 6 my flight was still boarding and I was told by check-in that I am too late And that I cannot board the flight. I do understand regulations but the flight wasn't closed and I wasn't even put on the next flight but instead they forfeited my ticket. This is the only Airline that does not allow passengers to board upto 15 mins before take off time....

Category : Air Travel

(12) Replies

Country : South Africa