Air Travel Complaints

On 09/12/2016 I have booked a one way ticket from Johannesburg International to Bloemfontein for 12 January 2017 This was a special offer that was widely advertised from R699. As I'm a pensioner I decided to make use of this and instead of returning to Bloemfontein with friends I purchased the ticket at in the end a price of R 789.00 This was still affordable and I was quite happy with my deal. But oh boy on 05 January I received an sms to inform me that Fly Blue Crane has a flight change...

Category : Air Travel

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Country : South Africa

I was misinformed at SAA checkin on my travel to the US and my luggage delayed for 4 days as a result. My complaint/claim for this fell on deaf ears. I keep getting emails back that someone would contac me but nothing is happenning. I was first told that Vaneshree Naidoo would contact me asap, then Ikram Senena but nothing. I don't even know if these names exist. When I tried to phone noone answered.

Category : Air Travel

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Country : South Africa

This is my complaint that I have logged against SAA Airways whereby I received the most appalling service. I am a South African resident. On the 19th of November, 2016 I was relocating to Scotland for the first time. This was to be my last day for a very long time in South Africa. I had my family with me to say good-bye. I arrived early and well ahead of time to check in. This is where my very unpleasant experience began. I walked up to the check in Clerk. The lady in question hardly...

Category : Air Travel

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Country : South Africa

Date: 2016/12/28 Description: To whom it may concern Please be advised that we had used your services on the 21st December,departing from jhb to London (Heathrow), of which was the worst flight ever. 1) The initial boarding gates where changed and No announcement's where made advising customers- The initial/original boarding gate was 10 mins away to the changed boarding gates for SAA236. The change of boarding gate was due to a smaller aircraft which was unacceptable. 2) the...

Category : Air Travel

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Country : South Africa

I booked a flight on behalf of a passenger travelling to Johannesburg from Bulawayo. Because of work ticket changed from Harare to Johannesburg. I then proceeded to book a return ticket after making the initial single ticket booking and update. Passenger then had to work for Gaborone making the travel from Harare not possible. An email was sent to AirZim staff that had been dealt with, 3 to be precise on different occasions more than 24 hours prior to this travel requesting a cancellation and...

Category : Air Travel

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Country : South Africa

We booked a return trip from JHB to Zanzibar on Tripsta for Dec 2016. An email was sent on the day of booking, confirming payment and supplying us with e-tickets.On printing the e-tickets(for FOREX purposes)a couple of days ago, I "accidentally" happen to discovered that the flight times had changed and that we would not be able to make the return flights as changed by Kenya Airways. After numerous attempts, I managed to speak to a consultant from Tripsta, whom it was very difficult to hear,...

Category : Air Travel

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Country : South Africa

After paying for my flight tickets, I called and explained that my 6 year old daughter has a profound brain injury and will not be able to sit on a seat by herself. She will need our car chair to be attached to the aircraft seat. Our car chair was approved by the Federal Aviation Administration (FAA), the Canadian Motor Vehicle Safety Standard, the Civil Aviation Authority of the United Kingdom and meets the European Safety Standards requirements of ECE. I explained to their customer care...

Category : Air Travel

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Country : South Africa

Fastjet's terms and conditions are unreasonable. If you miss a flight, they only refund or allow for a cancellation in the case if death. I was admitted into hospital this morning as a result of a major hyperventilation case. I had proof of admission and I phoned in the same day. To make matters worse, I wasn't cancelling, I wanted to postpone my trip, but they declined. Why should someone due first before they can allowed to cancel their flight or change dates. This is completely...

Category : Air Travel

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Country : South Africa

I booked a so called cheapest ticket with safair online for my elderly mother and it turned out to be the worst thing i ever did first they have hidden undisclosed costs which are not told to the customer clearly and this was experienced by many other travlers as well. They charge you for your seat , luggage taxes and to change dates as well.I booked the ticket first time and it gave option to pay at pick n pay which i did.When i needed to change date of ticket you are compelled to use a...

Category : Air Travel

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Country : South Africa

On Saturday night (26 November 2016), I booked two airplane tickets for my sons to join my husband and I on our annual Christmas holiday. The tickets were booked from OR Tambo to Durban International. Using their SID system, I paid for the tickets and waited for confirmation. The following day I received a notification that my tickets were cancelled due to non-payment. I informed them that I paid using their SID system. They responded that they could not trace the payment in their FNB...

Category : Air Travel

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Country : South Africa

I flew from Cape Town to JHB on a connection flight to Singapore. On arrival in JHB on 25 September, my brand new suitcase of value R1300 had no wheels. I went to luggage department - they gave me a old bag to travel with on my journey to Singapore with the promise that on my arrival back one week later, my bag will be repaired. This is no 29 November - I have had no joy after several phone calls, emails and even customer care service. I am about to open a case of theft as I feel my...

Category : Air Travel

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Country : South Africa

i had booked and paid the 50% required in august after receiving a quote from travel start confirming car rental for an automatic car. the difference of the other 50% has been paid on the required date. I depart on 25 decmeber. the consultant from travel start has now emailed stating that they dont have any automatic car available and would give the the amount charged and i must now do my own booking for a car rental. As per the CPA consumer protection act this is a breach in contract. I had...

Category : Air Travel

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Country : South Africa

Flight 8678 on 25 November has been delayed from 10am until now which is 4pm. No answers as to when they will be departing. I tried to contact them via their Facebook but nobody answers. Does not seem like they care.

Category : Air Travel

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Country : South Africa

My name is Nosiphiwo, today the 24/11/2016, I noticed i was going to be late for check in, online check in was closed when i tried it, i called in but they said i have to come check in at the airport even though i told them i was running late because when i arrived in cape town from Paris the previous night i only found accomodation in stellenboch. When i arrived at the airport the teller said the person i spoke to over the phone could have helped but she just didnt for no reason. They...

Category : Air Travel

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Country : South Africa

I bought stuff from China and used DHL Express for shipment they arrived in South Africa on Friday 27th and I noticed that there is some kind of custom delay then I decided to call them on Saturday to sort it out so I can get my stuff I spoke to Boitumelo Thabeng and she asked for invoice which I did send to her via email and on Monday I called back to check how far they are with the process and they ask for invoice again and I didn't hesitate to send it and they said everything will be fine...

Category : Air Travel

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Country : South Africa

I traveled with my 84 year old mother from Cape Town to Lanseria on Monday 24 October 2017. Most horrifying afternoon in my life. We arrived at the airport at 12h00 because my mother needs enough time to get to the boarding gate. We were supposed to board at 13h45. The ground staff called us to board at the right time. We stood in the queue for more than 30 minutes without any explanation. When I complained about this the lady was rude and said we must go and sit if we cannot stand for...

Category : Air Travel

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Country : South Africa

In June and july me and my daughter flew to Jphannesburg , when i board i confiirm my return booking to snd she agreed on all info , when i went gack to cape town flysair actually told me when i. Eeded to book a extra bag said i was surpose to fly 5 th of and i then said no i confirmed all my vooking the night i left to johannesburg i did change a seat number then the lady at the call centre told me sometimes the system change bookings if seat is not available to a date it is suitable , (I...

Category : Air Travel

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Country : South Africa

We booked a flight online from OR Thambo to Cape Town on Khulula on the 26/09/2016. We did not received a confirmation, as travel start said the email address was incorrect.We tried to confirm the booking the night before our departure, but their emergency line was not available. We have made use of their service a couple of times before. On arrival at OR Thambo they said we were not booked and they could not pick us up on any flight on Khulula from any airport. We had to buy new tickets as 4...

Category : Air Travel

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Country : South Africa

I flew from cape town to Ortambo airport on the 02/09/2016 using Mango airlines. My bag was damaged on the plane and i reported to their office same day. i was helped by a lady called Nissy,she filled in a form and gave me a receipt and promised to call me after 7 days when she received my replacement bag. As per her statement my bag should be replaced with the other one of the same price. By the 20/09/2016 there were no feedback and i took initiative to call them. i was then told that they...

Category : Air Travel

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Country : South Africa

Me and my wife booked our flights with Kulula about 4 months ago. On our departure day, we arrived there 45 minutes before departure time, not late. We then were told that the plane is full, no seats available, that after we even received an e-mail reminding us of our flight and welcoming us aboard. How on earth can such a thing happen, we were very upset. We were told that it was because we didn't check-in online and that Kulula sells 10% more seats that are on the plane. On the reminder...

Category : Air Travel

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Country : South Africa