Air Travel Complaints

In 10 March 2017, my wife and I went to book a flight from Johannesburg to Cape Town scheduled for 14 April 2017. We confirmed 13 April 2017 to the cashier as our date of departure. I suddenly left the counter and left my wife with the cashier and was later called by my wife to give her a bank card to pay as she had found seats. We got the tickets and went back home. On the evening of the 22 March 2017 my daughter noticed that there was an error on the date of departure, denoting 13 Mach...

Category : Air Travel

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Country : South Africa

I booked 2 tickets to travel from the 16 - 19 March. I received a call canceling the flight returning from Jhb not the one flying out of Mthatha. On the day of travel, 16th - there was no flight. I learnt on that day that this flight is not operating. Apparently, the last time it was seen was in Jan. they have not paid any refund to my account. They did not even notify us of the cancellation. That is very bad & inconveniencing to us the passengers.

Category : Air Travel

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Country : South Africa

I boarded a flight at CPT International to OR Tambo this morning. After going through the boarding gate, I was pulled aside by ground staff who insisted that I hand in one piece of luggage. I had my laptop bag and a tog bag. My tog bag weighed less than 5kgs as it had only overnight clothing in it and my laptop bag I usually store under my seat for ease of access (I travel via aeroplane at least twice a week hence I am very familiar with handling of bags). I asked the two gents why I have to...

Category : Air Travel

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Country : South Africa

Hi I had an international package that was ripped and torn apart at the customs when they were checking for customs fees. On top of my package being handled in a disrespectful manner there were more than 10 items missing. On realizing I sent it back and was told there will be investigations that will have to be undergone. That was December last year. 3 months later I haven't heard a single word not from the post office and not from the customs. On calling the post office nobody has any...

Category : Air Travel

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Country : South Africa

To-day Mango Airlines sms'd us 3 times to tell us that our flight leaving from lanseria 17/10/17 @ 16:35 for CT would be delayed, 3 times. The first sms was 07:00 How on earth can you have delayed flights at 07:00 when the day has hardly started. 6 of us are booked and had people organised to meet us at 19:00 CT to hand over keys to accommodation. Very embarrassed we have had to call the 3 times to explain. We return to J/Burg 21/03 and on 14/03 we received message to tell us that flight...

Category : Air Travel

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Country : South Africa

My flight reference no 1F4ETJ booked and paid for was cancelled by the airline, the flight was suppose to be from Johannesburg to Mthatha on 16 February 2017 returning 19 February 2017, until today I am being sent from pillar to post for my refund, As a result will never ever set my foot in any of the Blue Crane flights ever, they are full of lies, was promised my refund will be done in a week it's over a month now and theres is still nothing, worse part their call centre is useless and...

Category : Air Travel

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Country : South Africa

hi, i am so dissapointed with your staff at the counter at Lanseria airport, her name is Lucy. i had booked a flight to Durban on Saturday 11/03/17 at 8h00, i admit i was about 2 minutes late i was there at 29mins past 7h00, when i got to the counter Lucy and her friend next to her were busy chatting.all she said was sorry you are late in the most rude and arrogant way. when i pleaded with her say that i had a emergancy can you please assist and she point blankly refused and asked me to go...

Category : Air Travel

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Country : South Africa

My flights were suddenly cancelled 10 days before my departure date for no reason. All my travel arrangements, accommodation, transport etc are booked according to that flight. I expect them to find alternate flights and sort everything out since its their problem but they refuse to assist in any way. A simple apology for the mess up is just not acceptable.

Category : Air Travel

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Country : South Africa

on 18/01/2017,i purchased 2 tickets on line thru travelstart for a flight from cape town to bloemfontein on fly blue crane on 9/04/2017.my travelstart booking confirmation (za02867360).on 7/02/2017,i read an article in the local newspaper that all flights on fly blue crane have been cancelled.a mail was sent to travelstart who advised me that i was to take this up with the airline.numerous mails and telephone calls were made but without any success and no replys to my mails.i feel that...

Category : Air Travel

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Country : South Africa

cannot think of anything nice to say about this company after many years of only flying with Mango after my wedding which sadly the tickets are booked I will not set foot on your airline or any of guests attending my wedding Zanzibar after the way your customer service team dealt with me today. Slamming the phone down on me not bothering to be of any help and rude staff members!! Please see my experince below I have deleted personal information. let me explain my...

Category : Air Travel

(1) Replies

Country : South Africa

What is the point of SAA's Customer Service department I have just spent 50 minutes being asked to be patient as they are experiencing a high volume of calls I am not surprised at the HIGH VOLUME Appalling service

Category : Air Travel

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Country : South Africa

South African Airways My daughter who is visually impaired and diabetic was "bumped off" a flight to Heathrow on 11/01/2017 and told she had to fly the following day despite the fact that her booking had been confirmed She emailed SAA Customer Service on 16 January 2017 and was informed she would receive a SUBSTANTIVE RESPONSE within 10 working days She heard nothing I phoned Customer Service on 07/02/2017 and was told the matter would be ESCALATED It is now 21/02/2017 and we have heard...

Category : Air Travel

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Country : South Africa

I would like to lodge a complain concerning the service I got from Capetown Mango customer service yesterday ( 04 January 2017. I was suppose to fly back to Durban from Capetown on the ( 04January 2017) with a return ticket. The flight was 08:50, unfortunately I arrive at the airport at 08:12 and I was told that the flight is already close it closes 40 minutes before departure, which was not same experience when I was flying to Capetown from Durban I was still able to check in 25 minutes...

Category : Air Travel

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Country : South Africa

My husband booked flights to Durban and transferred the money from his phone into Travelstar's bank account the same day at 4pm. And the bank has sent the confirmation to them directly. He called later to confirm that they have received the payment, since Feb 15th and was told on several occasions that it was not reflecting in their account. When I called today 20 Feb they confirmed that the money was received on 16 Feb. and the flights was cancelled 16 Feb. They requested proof and the...

Category : Air Travel

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Country : South Africa

We were onboard a Safair flight from Cape Town to Johannesburg today (17 February) on flight number FA112. Our flight was scheduled for 11:00am. When we got to the airport a woman next to us showed us that her lock was broken off her bag and items were stolen from the inside. When we got home we also saw that our bags were opened and a gift I received from my wife (Million Dollar perfume) with a value of R1100 was stolen out of my bag. In my wife' bag her whole bathroom bag was thrown out...

Category : Air Travel

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Country : South Africa

I want to voice my dissatisfaction with your staff at OR Tambo International Airport yesterday. We are Botswana citizens and my son (21 years of age) was invited by a friend to a visit in UK. My son checked with the UK Embassy in person here in Gaborone if he needs a visa, I called them and we also checked the UK Gov website on more than one occasion which all came up with the same answer – A BOTSWANA CITIZEN DOES NOT NEED A VISA IF VISITING THE UK FOR A PERIOD OF UP TO 6 MONTHS. A...

Category : Air Travel

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Country : South Africa

Just want my damaged bag replaced....the same size etc...no negosiations... Why is it a problem? When I asked for managers details no reply!

Category : Air Travel

(0) Replies

Country : South Africa

Just want my damaged bag replaced....the same size etc...no negosiations... Why is it a problem? When I asked for managers details no reply!

Category : Air Travel

(0) Replies

Country : South Africa

Flysafair damaged my bag and they refused the replace the same bag or compensate me for it...they want to negotiate....what rubbish...its gonna be almost 3 months and I cannot get my claim sorted...why do they have such a problem to just replace the same bag...staff unhelpful and take forever to come back to you

Category : Air Travel

(0) Replies

Country : South Africa

The staff are the worst in have every delt with. They are rudesigned and extremely unhelpful They are a disgrace to this country. It's no wonder that this airline is the cheapest And running at a loss. Don't fly with this crap.

Category : Air Travel

(0) Replies

Country : South Africa