Air Travel Complaints

About 9 months ago we booked 2 tickets with Emirates, Durban-Dubai-Larnaca for 21 September 2017. Chose seats, booking and seat choices accepted. In August we received emails stating changes in choosing seats (ie. in economy, you pay for selection of most seats.) We thought that as we had booked months ago and choice was accepted, this would only apply to flights booked AFTER the August date. Imagine my rage to find, when we went to check in online yesterday that although my husband's seat...

Category : Air Travel

(0) Replies

Country : South Africa

incompetence!! WHAT A NIGHT MARE Traveled as a family to Thailand using FLIGHT CENTRE for our flight, transfers and accommodation. putting our trust and hard earned money with them. their transfers turned out to be such chaos upon arriving at the airport, and not as per agreement. baggage allowance 45kg as stated by our agent was not allowed as per customs by the airport upon leaving Thailand, with stress, loss of goods which had to be thrown away at the airport, and re-packing, it was not...

Category : Air Travel

(0) Replies

Country : South Africa

Definition of a THIEF=SAA. South African Airways. Booked and paid for seats a month in adavance. When checking in, they had given the seats to other people. They refused to pay back our money. On the plane I spoke to the people. They had bought and paid for the same seats on the 23rd of June. We had bought and paid for our seats on the 7th of June. Have written ten times to the SAA complaints department. They have replied they have given the complaint to one oof their agents who will contact...

Category : Air Travel

(0) Replies

Country : South Africa

I booked return flights for myself and my wife on the SAA website for New York - Johannesburg - Cape Town - New York, paid with my American Express Card and received an e-mail Confirmation from SAA. They then sent me an e-mail saying my American Express had been declined. I phoned American Express and they advised the charge in fact went through, so I called SAA and they insisted no payment was showing on their system and that I needed to give them my credit card details again. I had them...

Category : Air Travel

(0) Replies

Country : South Africa

i booked a ticket with mango for the first time yesterday . was not sure so I use a calling name to book ticket.Now I called mango to change first name everything else on the ticket is correct . Want me to pay a fee on 300 rands . such a rip off . just to add few letters to change name . only ready they such a rip off with all extra charges . ticket price was 469 ended up paying 713 for the ticket

Category : Air Travel

(1) Replies

Country : South Africa

Beware the rip-off when purchasing domestic flights on SAA. I booked flights for four persons from Cape Town to Durban on the SAA web site.......only to establish later that the carrier is actually Mango PLUS the cost of the supposed SAA flight cost around R700/ ticket more than had I booked on Mango direct!! I lodged a complaint on-line with SAA and received an acknowledgement plus an assurance of a reply within 10 days.....that was 4 weeks ago.

Category : Air Travel

(1) Replies

Country : South Africa

I am a pensioner that don't travel everyday. For my 70th birthday my family spoiled me with a air ticket to fly to Cape Town. On my birthday I received a pocket knife. On my return I unfortunately had the knife in my bag. The security confiscated it and it had great sentimental value. Eversince April I have been trying to get my valubles back. I received a case number on 19 May 2017 but no further communication. Really think the customer service is pathetic. Case 00307447 Customer...

Category : Air Travel

(1) Replies

Country : South Africa

I have made online booking with SAA on the 10 /08/2017 and I have made changes by phone on 20h03 on the 10/08/2017 and they have given me refference no M89P5F and the price was R 7684,87 and I did pay in pick m pay R 7754,37. SAA email the ticket I found out that they have not done the changes and I phoned them again and ask for them to make changes they charge me a fee of R 2300,00 extra and I asked them to cancel the ticket and they told me I will forfeit all the money.What worries me I...

Category : Air Travel

(1) Replies

Country : South Africa

On the 6th of July 2017,booking reference no. FCATRD was made for 6 passengers as listed. On the 14th of July 2017 we arrived at the O.R Tambo International Airport at 05:00 am with all 6 passengers(1 of them Mr.Jv is disabled). At the check-in point requested a wheelchair and the assistant checked-in Mr&Mrs Jele only leaving the remaining passengers even though she had the list of all 6 passengers. This was negligence on the part of this staff. We were advised to book another flight for the...

Category : Air Travel

(2) Replies

Country : South Africa

My husband and I used Mango Airlines for our flight to Cape Town on Thursday 13th July. Our flight was JE703. When our luggage came on the luggage band, my bag's zip was ripped open and all my clothes were popping out - there for every passenger waiting for their luggage to see. I reported this at the Luggage desk - with little help from the staff - I eventually managed to get a Passenger Reference Slip. Today is Tuesday. Six days have passed without a single phone call from Mango to...

Category : Air Travel

(3) Replies

Country : South Africa

I'm just very upset and flabbergasted by the service I received from Lindo who works as a receptionists @ the Parade Hotel Durban.I arrived this morning with my child And her friend and was told that the family rooms were fully booked as I had booked a double room which was for 2 people.I paid the difference which was required & patiently waited for our room to be available.We set there for 4 hours ,patiently waiting for them to arrange a bed as he said & understanding that their check in...

Category : Air Travel

(3) Replies

Country : South Africa

Good morning SAA has become one of the worst passenger airline I have ever boarded. I booked a flight to Richards Bay and my flight was supposed to leave Johannesburg OR Tambo on the 3rd of July at 16.55pm. On arrival at the airport I was told that the flight will be delayed by at least an hour which means it was going to leave at 17.50pm around then. No sms or email was sent out to passengers informing us of the delay. At 17.50 I was informed that the flight will depart 18.30 but...

Category : Air Travel

(1) Replies

Country : South Africa

Blue Crane is supposed to refund me for cancelling a flight that was booked on the 19 February 2017! Till today i have not received my money. All I get when I complain is that they are working on it

Category : Air Travel

(3) Replies

Country : South Africa

On our flight from E London to Jhb on 20/5/2017 (Flight FA 245) we also paid extra for priority booking but had to wait until almost last as they could not board row no. 3. When we eventually got on, we could not see what the problem was. Totally unacceptable. On our flight from Jhb to E London on 19/5/2017 we bought cappuccinno but the water was cold - don't mind paying R20 for cappuccinno at all, but please ensure that the water is at least hot.

Category : Air Travel

(2) Replies

Country : South Africa

Good day I recently took a return flight from durban to joburg with safair ,i believe more people need to be aware of this companies modus operanda .my flight was at 11-30 i got to the check in counter at 10-55 and was told that the plane had already left which made no sense to me as i was 35 minutes before take off so i was told to go to the safair counter where i found alot of other people who also were so called late for the flight ,the lady who assisted told me i can pay R300 and go on...

Category : Air Travel

(1) Replies

Country : South Africa

I have booked a return flight to London through Travelstart. There is a fairly lengthy stop over in Jeddah. Travelstart issue me an itinary only showing joburg - Jeddah outbound and London - Jeddah return. Try as I may they do not give me my flight number from Jeddah to London, my arrival terminal nor time of arrival. I have sent several emails which they acknowledge receipt but never bother to reply. My advice - Don't use Travelstart for your travel arrangements. They don't care after...

Category : Air Travel

(8) Replies

Country : South Africa

I am a very upset passenger of mango Airline. I had booked a flight for 06:30 and due to personal circumstances I only reached the airport at 6 my flight was still boarding and I was told by check-in that I am too late And that I cannot board the flight. I do understand regulations but the flight wasn't closed and I wasn't even put on the next flight but instead they forfeited my ticket. This is the only Airline that does not allow passengers to board upto 15 mins before take off time....

Category : Air Travel

(11) Replies

Country : South Africa

Booking reservation no: pmynjp I am totally disgusted by mango service this afternoon. My flight time of departure was 19:40 Arrived at the airport 15mins late before check in closing. The flight was still boarding with 25mins remaining.being a regular traveler with mango I am aware of the rules and how it has been bent every other time that I have checked in a couple minutes late.this particular time I was sure that the flight was overbooked.when mango flights are delayed we as customers...

Category : Air Travel

(9) Replies

Country : South Africa

I made an error on the 28th of March booking a ticket and paying for it at the same time. I immediately phoned to cancel the flight as well as cancel it on email. After about thirty minutes of holding I eventually found someone to speak to and he confirmed the cancellation of the flight. I booked another flight(the correct one) and accepted that the money would be back in my account in 48 hours as promised by the travelstart staff member. They sent me a notification on the 28th...

Category : Air Travel

(11) Replies

Country : South Africa

I recently travelled to Europe flying with Etihad. On arrival in Rome I was met at the aircraft by an Alitalia rep & told my bag had been left behind in Abu Dhabi. After much form filling & discussion it was agreed that my bag would be forwarded to Schipol Amsterdam & was told I was entitled to compensation for every day I was without my bag, bank details were requested & supplied. On the 4th March I received an email stating that my bag had arrived in Rome & would be forwarded to Amsterdam....

Category : Air Travel

(10) Replies

Country : South Africa