Air Travel Complaints

On our flight from E London to Jhb on 20/5/2017 (Flight FA 245) we also paid extra for priority booking but had to wait until almost last as they could not board row no. 3. When we eventually got on, we could not see what the problem was. Totally unacceptable. On our flight from Jhb to E London on 19/5/2017 we bought cappuccinno but the water was cold - don't mind paying R20 for cappuccinno at all, but please ensure that the water is at least hot.

Category : Air Travel

(0) Replies

Country : South Africa

Good day I recently took a return flight from durban to joburg with safair ,i believe more people need to be aware of this companies modus operanda .my flight was at 11-30 i got to the check in counter at 10-55 and was told that the plane had already left which made no sense to me as i was 35 minutes before take off so i was told to go to the safair counter where i found alot of other people who also were so called late for the flight ,the lady who assisted told me i can pay R300 and go on...

Category : Air Travel

(0) Replies

Country : South Africa

I have booked a return flight to London through Travelstart. There is a fairly lengthy stop over in Jeddah. Travelstart issue me an itinary only showing joburg - Jeddah outbound and London - Jeddah return. Try as I may they do not give me my flight number from Jeddah to London, my arrival terminal nor time of arrival. I have sent several emails which they acknowledge receipt but never bother to reply. My advice - Don't use Travelstart for your travel arrangements. They don't care after...

Category : Air Travel

(4) Replies

Country : South Africa

I am a very upset passenger of mango Airline. I had booked a flight for 06:30 and due to personal circumstances I only reached the airport at 6 my flight was still boarding and I was told by check-in that I am too late And that I cannot board the flight. I do understand regulations but the flight wasn't closed and I wasn't even put on the next flight but instead they forfeited my ticket. This is the only Airline that does not allow passengers to board upto 15 mins before take off time....

Category : Air Travel

(7) Replies

Country : South Africa

Booking reservation no: pmynjp I am totally disgusted by mango service this afternoon. My flight time of departure was 19:40 Arrived at the airport 15mins late before check in closing. The flight was still boarding with 25mins remaining.being a regular traveler with mango I am aware of the rules and how it has been bent every other time that I have checked in a couple minutes late.this particular time I was sure that the flight was overbooked.when mango flights are delayed we as customers...

Category : Air Travel

(6) Replies

Country : South Africa

I made an error on the 28th of March booking a ticket and paying for it at the same time. I immediately phoned to cancel the flight as well as cancel it on email. After about thirty minutes of holding I eventually found someone to speak to and he confirmed the cancellation of the flight. I booked another flight(the correct one) and accepted that the money would be back in my account in 48 hours as promised by the travelstart staff member. They sent me a notification on the 28th...

Category : Air Travel

(7) Replies

Country : South Africa

I recently travelled to Europe flying with Etihad. On arrival in Rome I was met at the aircraft by an Alitalia rep & told my bag had been left behind in Abu Dhabi. After much form filling & discussion it was agreed that my bag would be forwarded to Schipol Amsterdam & was told I was entitled to compensation for every day I was without my bag, bank details were requested & supplied. On the 4th March I received an email stating that my bag had arrived in Rome & would be forwarded to Amsterdam....

Category : Air Travel

(7) Replies

Country : South Africa

In 10 March 2017, my wife and I went to book a flight from Johannesburg to Cape Town scheduled for 14 April 2017. We confirmed 13 April 2017 to the cashier as our date of departure. I suddenly left the counter and left my wife with the cashier and was later called by my wife to give her a bank card to pay as she had found seats. We got the tickets and went back home. On the evening of the 22 March 2017 my daughter noticed that there was an error on the date of departure, denoting 13 Mach...

Category : Air Travel

(5) Replies

Country : South Africa

I booked 2 tickets to travel from the 16 - 19 March. I received a call canceling the flight returning from Jhb not the one flying out of Mthatha. On the day of travel, 16th - there was no flight. I learnt on that day that this flight is not operating. Apparently, the last time it was seen was in Jan. they have not paid any refund to my account. They did not even notify us of the cancellation. That is very bad & inconveniencing to us the passengers.

Category : Air Travel

(6) Replies

Country : South Africa

I boarded a flight at CPT International to OR Tambo this morning. After going through the boarding gate, I was pulled aside by ground staff who insisted that I hand in one piece of luggage. I had my laptop bag and a tog bag. My tog bag weighed less than 5kgs as it had only overnight clothing in it and my laptop bag I usually store under my seat for ease of access (I travel via aeroplane at least twice a week hence I am very familiar with handling of bags). I asked the two gents why I have to...

Category : Air Travel

(7) Replies

Country : South Africa

Hi I had an international package that was ripped and torn apart at the customs when they were checking for customs fees. On top of my package being handled in a disrespectful manner there were more than 10 items missing. On realizing I sent it back and was told there will be investigations that will have to be undergone. That was December last year. 3 months later I haven't heard a single word not from the post office and not from the customs. On calling the post office nobody has any...

Category : Air Travel

(6) Replies

Country : South Africa

To-day Mango Airlines sms'd us 3 times to tell us that our flight leaving from lanseria 17/10/17 @ 16:35 for CT would be delayed, 3 times. The first sms was 07:00 How on earth can you have delayed flights at 07:00 when the day has hardly started. 6 of us are booked and had people organised to meet us at 19:00 CT to hand over keys to accommodation. Very embarrassed we have had to call the 3 times to explain. We return to J/Burg 21/03 and on 14/03 we received message to tell us that flight...

Category : Air Travel

(8) Replies

Country : South Africa

My flight reference no 1F4ETJ booked and paid for was cancelled by the airline, the flight was suppose to be from Johannesburg to Mthatha on 16 February 2017 returning 19 February 2017, until today I am being sent from pillar to post for my refund, As a result will never ever set my foot in any of the Blue Crane flights ever, they are full of lies, was promised my refund will be done in a week it's over a month now and theres is still nothing, worse part their call centre is useless and...

Category : Air Travel

(7) Replies

Country : South Africa

hi, i am so dissapointed with your staff at the counter at Lanseria airport, her name is Lucy. i had booked a flight to Durban on Saturday 11/03/17 at 8h00, i admit i was about 2 minutes late i was there at 29mins past 7h00, when i got to the counter Lucy and her friend next to her were busy chatting.all she said was sorry you are late in the most rude and arrogant way. when i pleaded with her say that i had a emergancy can you please assist and she point blankly refused and asked me to go...

Category : Air Travel

(5) Replies

Country : South Africa

My flights were suddenly cancelled 10 days before my departure date for no reason. All my travel arrangements, accommodation, transport etc are booked according to that flight. I expect them to find alternate flights and sort everything out since its their problem but they refuse to assist in any way. A simple apology for the mess up is just not acceptable.

Category : Air Travel

(7) Replies

Country : South Africa

on 18/01/2017,i purchased 2 tickets on line thru travelstart for a flight from cape town to bloemfontein on fly blue crane on 9/04/2017.my travelstart booking confirmation (za02867360).on 7/02/2017,i read an article in the local newspaper that all flights on fly blue crane have been cancelled.a mail was sent to travelstart who advised me that i was to take this up with the airline.numerous mails and telephone calls were made but without any success and no replys to my mails.i feel that...

Category : Air Travel

(8) Replies

Country : South Africa

cannot think of anything nice to say about this company after many years of only flying with Mango after my wedding which sadly the tickets are booked I will not set foot on your airline or any of guests attending my wedding Zanzibar after the way your customer service team dealt with me today. Slamming the phone down on me not bothering to be of any help and rude staff members!! Please see my experince below I have deleted personal information. let me explain my...

Category : Air Travel

(8) Replies

Country : South Africa

What is the point of SAA's Customer Service department I have just spent 50 minutes being asked to be patient as they are experiencing a high volume of calls I am not surprised at the HIGH VOLUME Appalling service

Category : Air Travel

(6) Replies

Country : South Africa

South African Airways My daughter who is visually impaired and diabetic was "bumped off" a flight to Heathrow on 11/01/2017 and told she had to fly the following day despite the fact that her booking had been confirmed She emailed SAA Customer Service on 16 January 2017 and was informed she would receive a SUBSTANTIVE RESPONSE within 10 working days She heard nothing I phoned Customer Service on 07/02/2017 and was told the matter would be ESCALATED It is now 21/02/2017 and we have heard...

Category : Air Travel

(6) Replies

Country : South Africa

I would like to lodge a complain concerning the service I got from Capetown Mango customer service yesterday ( 04 January 2017. I was suppose to fly back to Durban from Capetown on the ( 04January 2017) with a return ticket. The flight was 08:50, unfortunately I arrive at the airport at 08:12 and I was told that the flight is already close it closes 40 minutes before departure, which was not same experience when I was flying to Capetown from Durban I was still able to check in 25 minutes...

Category : Air Travel

(9) Replies

Country : South Africa