Air Travel Complaints

What is the point of SAA's Customer Service department I have just spent 50 minutes being asked to be patient as they are experiencing a high volume of calls I am not surprised at the HIGH VOLUME Appalling service

Category : Air Travel

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Country : South Africa

South African Airways My daughter who is visually impaired and diabetic was "bumped off" a flight to Heathrow on 11/01/2017 and told she had to fly the following day despite the fact that her booking had been confirmed She emailed SAA Customer Service on 16 January 2017 and was informed she would receive a SUBSTANTIVE RESPONSE within 10 working days She heard nothing I phoned Customer Service on 07/02/2017 and was told the matter would be ESCALATED It is now 21/02/2017 and we have heard...

Category : Air Travel

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Country : South Africa

I would like to lodge a complain concerning the service I got from Capetown Mango customer service yesterday ( 04 January 2017. I was suppose to fly back to Durban from Capetown on the ( 04January 2017) with a return ticket. The flight was 08:50, unfortunately I arrive at the airport at 08:12 and I was told that the flight is already close it closes 40 minutes before departure, which was not same experience when I was flying to Capetown from Durban I was still able to check in 25 minutes...

Category : Air Travel

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Country : South Africa

My husband booked flights to Durban and transferred the money from his phone into Travelstar's bank account the same day at 4pm. And the bank has sent the confirmation to them directly. He called later to confirm that they have received the payment, since Feb 15th and was told on several occasions that it was not reflecting in their account. When I called today 20 Feb they confirmed that the money was received on 16 Feb. and the flights was cancelled 16 Feb. They requested proof and the...

Category : Air Travel

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Country : South Africa

We were onboard a Safair flight from Cape Town to Johannesburg today (17 February) on flight number FA112. Our flight was scheduled for 11:00am. When we got to the airport a woman next to us showed us that her lock was broken off her bag and items were stolen from the inside. When we got home we also saw that our bags were opened and a gift I received from my wife (Million Dollar perfume) with a value of R1100 was stolen out of my bag. In my wife' bag her whole bathroom bag was thrown out...

Category : Air Travel

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Country : South Africa

I want to voice my dissatisfaction with your staff at OR Tambo International Airport yesterday. We are Botswana citizens and my son (21 years of age) was invited by a friend to a visit in UK. My son checked with the UK Embassy in person here in Gaborone if he needs a visa, I called them and we also checked the UK Gov website on more than one occasion which all came up with the same answer – A BOTSWANA CITIZEN DOES NOT NEED A VISA IF VISITING THE UK FOR A PERIOD OF UP TO 6 MONTHS. A...

Category : Air Travel

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Country : South Africa

Just want my damaged bag replaced....the same size etc...no negosiations... Why is it a problem? When I asked for managers details no reply!

Category : Air Travel

(0) Replies

Country : South Africa

Just want my damaged bag replaced....the same size etc...no negosiations... Why is it a problem? When I asked for managers details no reply!

Category : Air Travel

(0) Replies

Country : South Africa

Flysafair damaged my bag and they refused the replace the same bag or compensate me for it...they want to negotiate....what rubbish...its gonna be almost 3 months and I cannot get my claim sorted...why do they have such a problem to just replace the same bag...staff unhelpful and take forever to come back to you

Category : Air Travel

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Country : South Africa

The staff are the worst in have every delt with. They are rudesigned and extremely unhelpful They are a disgrace to this country. It's no wonder that this airline is the cheapest And running at a loss. Don't fly with this crap.

Category : Air Travel

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Country : South Africa

This is the 2nd time SA express airways has a horrible service thier flights always leave 2hrs after why I wonder

Category : Air Travel

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Country : South Africa

On Friday 20th January I tried to book 2 tickets to fly from Cape Town to Lanseria.After numerous problems a message flashed up on my screen telling me that the transaction had been cancelled.I tried to get back onto the website but could not so booked 2 tickets with another airline. I was then horrified when some time later that evening I received a confirmation from Kulula. I tried to contact Kulula immediately but with no luck as it was now after working hours.I then sent an email and on...

Category : Air Travel

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Country : South Africa

This company is shocking . unprofessional, inconsiderate staff members.they took my goods to be sent unaccompanied to Australia and provide me with the worse customers service. One man band kind of an establishment with incompetent staff. Good luck on any customers ever dealing with them they do not explain in the beginning their procedures & give the client the run around not to mention a authorise packaging of goods that cost R950 without the clients knowledge but expects the client to pay....

Category : Air Travel

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Country : South Africa

My poor Granny and her friend, both in their late 80s were denied boarding in Johannesburg on their return to Cape Town from a holiday. Both of them unfortunately carried expired passports. This was traumatic for them as they had not had a problem on a competitor airline on the way through. They then had to find a hotel for the evening - way outside of their budget - as well as taxi there. The feeling of being stranded in jhb is bad, but what was much worse was the treatment from the staff...

Category : Air Travel

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Country : South Africa

On 09/12/2016 I have booked a one way ticket from Johannesburg International to Bloemfontein for 12 January 2017 This was a special offer that was widely advertised from R699. As I'm a pensioner I decided to make use of this and instead of returning to Bloemfontein with friends I purchased the ticket at in the end a price of R 789.00 This was still affordable and I was quite happy with my deal. But oh boy on 05 January I received an sms to inform me that Fly Blue Crane has a flight change...

Category : Air Travel

(0) Replies

Country : South Africa

I was misinformed at SAA checkin on my travel to the US and my luggage delayed for 4 days as a result. My complaint/claim for this fell on deaf ears. I keep getting emails back that someone would contac me but nothing is happenning. I was first told that Vaneshree Naidoo would contact me asap, then Ikram Senena but nothing. I don't even know if these names exist. When I tried to phone noone answered.

Category : Air Travel

(0) Replies

Country : South Africa

This is my complaint that I have logged against SAA Airways whereby I received the most appalling service. I am a South African resident. On the 19th of November, 2016 I was relocating to Scotland for the first time. This was to be my last day for a very long time in South Africa. I had my family with me to say good-bye. I arrived early and well ahead of time to check in. This is where my very unpleasant experience began. I walked up to the check in Clerk. The lady in question hardly...

Category : Air Travel

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Country : South Africa

Date: 2016/12/28 Description: To whom it may concern Please be advised that we had used your services on the 21st December,departing from jhb to London (Heathrow), of which was the worst flight ever. 1) The initial boarding gates where changed and No announcement's where made advising customers- The initial/original boarding gate was 10 mins away to the changed boarding gates for SAA236. The change of boarding gate was due to a smaller aircraft which was unacceptable. 2) the...

Category : Air Travel

(0) Replies

Country : South Africa

I booked a flight on behalf of a passenger travelling to Johannesburg from Bulawayo. Because of work ticket changed from Harare to Johannesburg. I then proceeded to book a return ticket after making the initial single ticket booking and update. Passenger then had to work for Gaborone making the travel from Harare not possible. An email was sent to AirZim staff that had been dealt with, 3 to be precise on different occasions more than 24 hours prior to this travel requesting a cancellation and...

Category : Air Travel

(0) Replies

Country : South Africa

We booked a return trip from JHB to Zanzibar on Tripsta for Dec 2016. An email was sent on the day of booking, confirming payment and supplying us with e-tickets.On printing the e-tickets(for FOREX purposes)a couple of days ago, I "accidentally" happen to discovered that the flight times had changed and that we would not be able to make the return flights as changed by Kenya Airways. After numerous attempts, I managed to speak to a consultant from Tripsta, whom it was very difficult to hear,...

Category : Air Travel

(0) Replies

Country : South Africa