Air Travel Complaints

My 80 year old grandmother recently flew SaFair to Cape Town after surviving three weeks in ICU and clinically dying twice. She is now dependent on oxygen. Every day. We bought the tickets. We purchased “Medical Assist” which makes provisions amongst other things for transporting medical equipment. We Also paid for insurance. We took EVERY MEASURE to get her (and her belongings) safely to Cape Town. The oxygen concentrator was bubble wrapped and plastered with “fragile”...

Category : Air Travel

(0) Replies

Country : South Africa

On the 26th of October 2017 I booked and paid for my flights to Singapore and back. I made a mistake with the date of departure. The date of departure was supposed to be 28 December 2017 but I entered 29 November 2017. The very same day 26/10/2017 at 16h02 Travelstart sent me an email to confirm all the details of the passengers and the flight details. I only saw my email the next morning and I realised my mistake and quickly sent them the email to apologise and ask for the changes to be...

Category : Air Travel

(0) Replies

Country : South Africa

on the 6th of October, I was travelling from Durban to Johannesburg. I arrived at the Durban airport at 05h10. I was waiting like all the others to board. Me an a coupe of other passengers was just informed "the flight are closed!!!! Supposed to depart at 06h00 I was rushing to the information counter of Mango, just to be told we are all late!!! The staff were very un-considerate and unhelpful!!! As we all "late comers must paid extra and catch another flight,only in the afternoon!!!!!...

Category : Air Travel

(0) Replies

Country : South Africa

Didnt re-book flight, even though they took it off my credit card. Got to the airport. Had to pay the re-booking fee with the airline again! Travel start does not respond to emails. They do not answer emergency calls outside of office hours. Average hold time on a call to support is 30 min and more. So here I was at the airport. they didi not re book flight. And they do not answer emergency calls. Terrible

Category : Air Travel

(0) Replies

Country : South Africa

I lost my luggage when I was traveling with Kulula airlines to cape town on the 29th of September for our holidays. I checked-in four bags in Durban and when we arrived at cape town carousel only three bags came, I reported the lost bag and they told me that they will track the bag,in the bag I had my clothes and my sons and we lost all of our clothes, the service that I got from them was terrible as I had to call them myself everyday to check on the report back. I had to buy new clothes to...

Category : Air Travel

(0) Replies

Country : South Africa

Travel Start cancelled my booking and promised to refund my money. There are mentioning that they have refunded but nothing is reflecting on my account. They mention the refund was done on the 29th last month (September 2017) today it's the 10th of October still nothing. When asking for proof of payment no one is willing to assist. Have l been scammed by this company???

Category : Air Travel

(0) Replies

Country : South Africa

I booked a flight via travelstart to go bury my mother in Cape Town. I could only travel Friday or Saturday as i am currently on chemotherapy and it makes me very sickly. I only received a reference number from them. I then went to the airport the next day at about 5:30 driving from Polokwane. To my Suprise Kulula said there was no such a reference number no a flight scheduled fir that time. I then checked all other airlines in case there was some mistake of the airline. I called the...

Category : Air Travel

(0) Replies

Country : South Africa

About 9 months ago we booked 2 tickets with Emirates, Durban-Dubai-Larnaca for 21 September 2017. Chose seats, booking and seat choices accepted. In August we received emails stating changes in choosing seats (ie. in economy, you pay for selection of most seats.) We thought that as we had booked months ago and choice was accepted, this would only apply to flights booked AFTER the August date. Imagine my rage to find, when we went to check in online yesterday that although my husband's seat...

Category : Air Travel

(0) Replies

Country : South Africa

incompetence!! WHAT A NIGHT MARE Traveled as a family to Thailand using FLIGHT CENTRE for our flight, transfers and accommodation. putting our trust and hard earned money with them. their transfers turned out to be such chaos upon arriving at the airport, and not as per agreement. baggage allowance 45kg as stated by our agent was not allowed as per customs by the airport upon leaving Thailand, with stress, loss of goods which had to be thrown away at the airport, and re-packing, it was not...

Category : Air Travel

(0) Replies

Country : South Africa

Definition of a THIEF=SAA. South African Airways. Booked and paid for seats a month in adavance. When checking in, they had given the seats to other people. They refused to pay back our money. On the plane I spoke to the people. They had bought and paid for the same seats on the 23rd of June. We had bought and paid for our seats on the 7th of June. Have written ten times to the SAA complaints department. They have replied they have given the complaint to one oof their agents who will contact...

Category : Air Travel

(0) Replies

Country : South Africa

I booked return flights for myself and my wife on the SAA website for New York - Johannesburg - Cape Town - New York, paid with my American Express Card and received an e-mail Confirmation from SAA. They then sent me an e-mail saying my American Express had been declined. I phoned American Express and they advised the charge in fact went through, so I called SAA and they insisted no payment was showing on their system and that I needed to give them my credit card details again. I had them...

Category : Air Travel

(0) Replies

Country : South Africa

i booked a ticket with mango for the first time yesterday . was not sure so I use a calling name to book ticket.Now I called mango to change first name everything else on the ticket is correct . Want me to pay a fee on 300 rands . such a rip off . just to add few letters to change name . only ready they such a rip off with all extra charges . ticket price was 469 ended up paying 713 for the ticket

Category : Air Travel

(1) Replies

Country : South Africa

Beware the rip-off when purchasing domestic flights on SAA. I booked flights for four persons from Cape Town to Durban on the SAA web site.......only to establish later that the carrier is actually Mango PLUS the cost of the supposed SAA flight cost around R700/ ticket more than had I booked on Mango direct!! I lodged a complaint on-line with SAA and received an acknowledgement plus an assurance of a reply within 10 days.....that was 4 weeks ago.

Category : Air Travel

(1) Replies

Country : South Africa

I am a pensioner that don't travel everyday. For my 70th birthday my family spoiled me with a air ticket to fly to Cape Town. On my birthday I received a pocket knife. On my return I unfortunately had the knife in my bag. The security confiscated it and it had great sentimental value. Eversince April I have been trying to get my valubles back. I received a case number on 19 May 2017 but no further communication. Really think the customer service is pathetic. Case 00307447 Customer...

Category : Air Travel

(1) Replies

Country : South Africa

I have made online booking with SAA on the 10 /08/2017 and I have made changes by phone on 20h03 on the 10/08/2017 and they have given me refference no M89P5F and the price was R 7684,87 and I did pay in pick m pay R 7754,37. SAA email the ticket I found out that they have not done the changes and I phoned them again and ask for them to make changes they charge me a fee of R 2300,00 extra and I asked them to cancel the ticket and they told me I will forfeit all the money.What worries me I...

Category : Air Travel

(1) Replies

Country : South Africa

On the 6th of July 2017,booking reference no. FCATRD was made for 6 passengers as listed. On the 14th of July 2017 we arrived at the O.R Tambo International Airport at 05:00 am with all 6 passengers(1 of them Mr.Jv is disabled). At the check-in point requested a wheelchair and the assistant checked-in Mr&Mrs Jele only leaving the remaining passengers even though she had the list of all 6 passengers. This was negligence on the part of this staff. We were advised to book another flight for the...

Category : Air Travel

(2) Replies

Country : South Africa

My husband and I used Mango Airlines for our flight to Cape Town on Thursday 13th July. Our flight was JE703. When our luggage came on the luggage band, my bag's zip was ripped open and all my clothes were popping out - there for every passenger waiting for their luggage to see. I reported this at the Luggage desk - with little help from the staff - I eventually managed to get a Passenger Reference Slip. Today is Tuesday. Six days have passed without a single phone call from Mango to...

Category : Air Travel

(3) Replies

Country : South Africa

I'm just very upset and flabbergasted by the service I received from Lindo who works as a receptionists @ the Parade Hotel Durban.I arrived this morning with my child And her friend and was told that the family rooms were fully booked as I had booked a double room which was for 2 people.I paid the difference which was required & patiently waited for our room to be available.We set there for 4 hours ,patiently waiting for them to arrange a bed as he said & understanding that their check in...

Category : Air Travel

(3) Replies

Country : South Africa

Good morning SAA has become one of the worst passenger airline I have ever boarded. I booked a flight to Richards Bay and my flight was supposed to leave Johannesburg OR Tambo on the 3rd of July at 16.55pm. On arrival at the airport I was told that the flight will be delayed by at least an hour which means it was going to leave at 17.50pm around then. No sms or email was sent out to passengers informing us of the delay. At 17.50 I was informed that the flight will depart 18.30 but...

Category : Air Travel

(1) Replies

Country : South Africa

Blue Crane is supposed to refund me for cancelling a flight that was booked on the 19 February 2017! Till today i have not received my money. All I get when I complain is that they are working on it

Category : Air Travel

(3) Replies

Country : South Africa

On our flight from E London to Jhb on 20/5/2017 (Flight FA 245) we also paid extra for priority booking but had to wait until almost last as they could not board row no. 3. When we eventually got on, we could not see what the problem was. Totally unacceptable. On our flight from Jhb to E London on 19/5/2017 we bought cappuccinno but the water was cold - don't mind paying R20 for cappuccinno at all, but please ensure that the water is at least hot.

Category : Air Travel

(2) Replies

Country : South Africa

Good day I recently took a return flight from durban to joburg with safair ,i believe more people need to be aware of this companies modus operanda .my flight was at 11-30 i got to the check in counter at 10-55 and was told that the plane had already left which made no sense to me as i was 35 minutes before take off so i was told to go to the safair counter where i found alot of other people who also were so called late for the flight ,the lady who assisted told me i can pay R300 and go on...

Category : Air Travel

(1) Replies

Country : South Africa

I have booked a return flight to London through Travelstart. There is a fairly lengthy stop over in Jeddah. Travelstart issue me an itinary only showing joburg - Jeddah outbound and London - Jeddah return. Try as I may they do not give me my flight number from Jeddah to London, my arrival terminal nor time of arrival. I have sent several emails which they acknowledge receipt but never bother to reply. My advice - Don't use Travelstart for your travel arrangements. They don't care after...

Category : Air Travel

(8) Replies

Country : South Africa

I am a very upset passenger of mango Airline. I had booked a flight for 06:30 and due to personal circumstances I only reached the airport at 6 my flight was still boarding and I was told by check-in that I am too late And that I cannot board the flight. I do understand regulations but the flight wasn't closed and I wasn't even put on the next flight but instead they forfeited my ticket. This is the only Airline that does not allow passengers to board upto 15 mins before take off time....

Category : Air Travel

(11) Replies

Country : South Africa

Booking reservation no: pmynjp I am totally disgusted by mango service this afternoon. My flight time of departure was 19:40 Arrived at the airport 15mins late before check in closing. The flight was still boarding with 25mins remaining.being a regular traveler with mango I am aware of the rules and how it has been bent every other time that I have checked in a couple minutes late.this particular time I was sure that the flight was overbooked.when mango flights are delayed we as customers...

Category : Air Travel

(9) Replies

Country : South Africa

I made an error on the 28th of March booking a ticket and paying for it at the same time. I immediately phoned to cancel the flight as well as cancel it on email. After about thirty minutes of holding I eventually found someone to speak to and he confirmed the cancellation of the flight. I booked another flight(the correct one) and accepted that the money would be back in my account in 48 hours as promised by the travelstart staff member. They sent me a notification on the 28th...

Category : Air Travel

(11) Replies

Country : South Africa

I recently travelled to Europe flying with Etihad. On arrival in Rome I was met at the aircraft by an Alitalia rep & told my bag had been left behind in Abu Dhabi. After much form filling & discussion it was agreed that my bag would be forwarded to Schipol Amsterdam & was told I was entitled to compensation for every day I was without my bag, bank details were requested & supplied. On the 4th March I received an email stating that my bag had arrived in Rome & would be forwarded to Amsterdam....

Category : Air Travel

(10) Replies

Country : South Africa

In 10 March 2017, my wife and I went to book a flight from Johannesburg to Cape Town scheduled for 14 April 2017. We confirmed 13 April 2017 to the cashier as our date of departure. I suddenly left the counter and left my wife with the cashier and was later called by my wife to give her a bank card to pay as she had found seats. We got the tickets and went back home. On the evening of the 22 March 2017 my daughter noticed that there was an error on the date of departure, denoting 13 Mach...

Category : Air Travel

(6) Replies

Country : South Africa

I booked 2 tickets to travel from the 16 - 19 March. I received a call canceling the flight returning from Jhb not the one flying out of Mthatha. On the day of travel, 16th - there was no flight. I learnt on that day that this flight is not operating. Apparently, the last time it was seen was in Jan. they have not paid any refund to my account. They did not even notify us of the cancellation. That is very bad & inconveniencing to us the passengers.

Category : Air Travel

(8) Replies

Country : South Africa

I boarded a flight at CPT International to OR Tambo this morning. After going through the boarding gate, I was pulled aside by ground staff who insisted that I hand in one piece of luggage. I had my laptop bag and a tog bag. My tog bag weighed less than 5kgs as it had only overnight clothing in it and my laptop bag I usually store under my seat for ease of access (I travel via aeroplane at least twice a week hence I am very familiar with handling of bags). I asked the two gents why I have to...

Category : Air Travel

(10) Replies

Country : South Africa

Hi I had an international package that was ripped and torn apart at the customs when they were checking for customs fees. On top of my package being handled in a disrespectful manner there were more than 10 items missing. On realizing I sent it back and was told there will be investigations that will have to be undergone. That was December last year. 3 months later I haven't heard a single word not from the post office and not from the customs. On calling the post office nobody has any...

Category : Air Travel

(10) Replies

Country : South Africa

To-day Mango Airlines sms'd us 3 times to tell us that our flight leaving from lanseria 17/10/17 @ 16:35 for CT would be delayed, 3 times. The first sms was 07:00 How on earth can you have delayed flights at 07:00 when the day has hardly started. 6 of us are booked and had people organised to meet us at 19:00 CT to hand over keys to accommodation. Very embarrassed we have had to call the 3 times to explain. We return to J/Burg 21/03 and on 14/03 we received message to tell us that flight...

Category : Air Travel

(11) Replies

Country : South Africa

My flight reference no 1F4ETJ booked and paid for was cancelled by the airline, the flight was suppose to be from Johannesburg to Mthatha on 16 February 2017 returning 19 February 2017, until today I am being sent from pillar to post for my refund, As a result will never ever set my foot in any of the Blue Crane flights ever, they are full of lies, was promised my refund will be done in a week it's over a month now and theres is still nothing, worse part their call centre is useless and...

Category : Air Travel

(8) Replies

Country : South Africa

hi, i am so dissapointed with your staff at the counter at Lanseria airport, her name is Lucy. i had booked a flight to Durban on Saturday 11/03/17 at 8h00, i admit i was about 2 minutes late i was there at 29mins past 7h00, when i got to the counter Lucy and her friend next to her were busy chatting.all she said was sorry you are late in the most rude and arrogant way. when i pleaded with her say that i had a emergancy can you please assist and she point blankly refused and asked me to go...

Category : Air Travel

(7) Replies

Country : South Africa

My flights were suddenly cancelled 10 days before my departure date for no reason. All my travel arrangements, accommodation, transport etc are booked according to that flight. I expect them to find alternate flights and sort everything out since its their problem but they refuse to assist in any way. A simple apology for the mess up is just not acceptable.

Category : Air Travel

(9) Replies

Country : South Africa

on 18/01/2017,i purchased 2 tickets on line thru travelstart for a flight from cape town to bloemfontein on fly blue crane on 9/04/2017.my travelstart booking confirmation (za02867360).on 7/02/2017,i read an article in the local newspaper that all flights on fly blue crane have been cancelled.a mail was sent to travelstart who advised me that i was to take this up with the airline.numerous mails and telephone calls were made but without any success and no replys to my mails.i feel that...

Category : Air Travel

(11) Replies

Country : South Africa

cannot think of anything nice to say about this company after many years of only flying with Mango after my wedding which sadly the tickets are booked I will not set foot on your airline or any of guests attending my wedding Zanzibar after the way your customer service team dealt with me today. Slamming the phone down on me not bothering to be of any help and rude staff members!! Please see my experince below I have deleted personal information. let me explain my...

Category : Air Travel

(9) Replies

Country : South Africa

What is the point of SAA's Customer Service department I have just spent 50 minutes being asked to be patient as they are experiencing a high volume of calls I am not surprised at the HIGH VOLUME Appalling service

Category : Air Travel

(8) Replies

Country : South Africa

South African Airways My daughter who is visually impaired and diabetic was "bumped off" a flight to Heathrow on 11/01/2017 and told she had to fly the following day despite the fact that her booking had been confirmed She emailed SAA Customer Service on 16 January 2017 and was informed she would receive a SUBSTANTIVE RESPONSE within 10 working days She heard nothing I phoned Customer Service on 07/02/2017 and was told the matter would be ESCALATED It is now 21/02/2017 and we have heard...

Category : Air Travel

(8) Replies

Country : South Africa

I would like to lodge a complain concerning the service I got from Capetown Mango customer service yesterday ( 04 January 2017. I was suppose to fly back to Durban from Capetown on the ( 04January 2017) with a return ticket. The flight was 08:50, unfortunately I arrive at the airport at 08:12 and I was told that the flight is already close it closes 40 minutes before departure, which was not same experience when I was flying to Capetown from Durban I was still able to check in 25 minutes...

Category : Air Travel

(11) Replies

Country : South Africa

My husband booked flights to Durban and transferred the money from his phone into Travelstar's bank account the same day at 4pm. And the bank has sent the confirmation to them directly. He called later to confirm that they have received the payment, since Feb 15th and was told on several occasions that it was not reflecting in their account. When I called today 20 Feb they confirmed that the money was received on 16 Feb. and the flights was cancelled 16 Feb. They requested proof and the...

Category : Air Travel

(8) Replies

Country : South Africa

We were onboard a Safair flight from Cape Town to Johannesburg today (17 February) on flight number FA112. Our flight was scheduled for 11:00am. When we got to the airport a woman next to us showed us that her lock was broken off her bag and items were stolen from the inside. When we got home we also saw that our bags were opened and a gift I received from my wife (Million Dollar perfume) with a value of R1100 was stolen out of my bag. In my wife' bag her whole bathroom bag was thrown out...

Category : Air Travel

(10) Replies

Country : South Africa

I want to voice my dissatisfaction with your staff at OR Tambo International Airport yesterday. We are Botswana citizens and my son (21 years of age) was invited by a friend to a visit in UK. My son checked with the UK Embassy in person here in Gaborone if he needs a visa, I called them and we also checked the UK Gov website on more than one occasion which all came up with the same answer – A BOTSWANA CITIZEN DOES NOT NEED A VISA IF VISITING THE UK FOR A PERIOD OF UP TO 6 MONTHS. A...

Category : Air Travel

(2) Replies

Country : South Africa

Just want my damaged bag replaced....the same size etc...no negosiations... Why is it a problem? When I asked for managers details no reply!

Category : Air Travel

(2) Replies

Country : South Africa

Just want my damaged bag replaced....the same size etc...no negosiations... Why is it a problem? When I asked for managers details no reply!

Category : Air Travel

(2) Replies

Country : South Africa

Flysafair damaged my bag and they refused the replace the same bag or compensate me for it...they want to negotiate....what rubbish...its gonna be almost 3 months and I cannot get my claim sorted...why do they have such a problem to just replace the same bag...staff unhelpful and take forever to come back to you

Category : Air Travel

(3) Replies

Country : South Africa

The staff are the worst in have every delt with. They are rudesigned and extremely unhelpful They are a disgrace to this country. It's no wonder that this airline is the cheapest And running at a loss. Don't fly with this crap.

Category : Air Travel

(2) Replies

Country : South Africa

This is the 2nd time SA express airways has a horrible service thier flights always leave 2hrs after why I wonder

Category : Air Travel

(0) Replies

Country : South Africa

On Friday 20th January I tried to book 2 tickets to fly from Cape Town to Lanseria.After numerous problems a message flashed up on my screen telling me that the transaction had been cancelled.I tried to get back onto the website but could not so booked 2 tickets with another airline. I was then horrified when some time later that evening I received a confirmation from Kulula. I tried to contact Kulula immediately but with no luck as it was now after working hours.I then sent an email and on...

Category : Air Travel

(2) Replies

Country : South Africa

This company is shocking . unprofessional, inconsiderate staff members.they took my goods to be sent unaccompanied to Australia and provide me with the worse customers service. One man band kind of an establishment with incompetent staff. Good luck on any customers ever dealing with them they do not explain in the beginning their procedures & give the client the run around not to mention a authorise packaging of goods that cost R950 without the clients knowledge but expects the client to pay....

Category : Air Travel

(2) Replies

Country : South Africa