Banking Complaints

You took my money and done nothing for me 550.00 I received a message to contact you I did and I am still waiting you so called receptions told me you will phone me right back ya right after that nothing I just hope you are not Planning on taking any more money for nothing done sorry I did see Hello w Peter first before doing any information or dealing with you very bad service from you and you supposed to help people not rip them off how sad

Category : Loans

(0) Replies

Country : South Africa

I recently joined Auto & General insurance company, after I was warned by a lot of people I know that they are the worst insurance company to do business with. Today I arrived at tiger wheel and tyre Wonderboom after my rear tyres were damaged. I submitted a claim, photos and a quotation that was asked from me by an agent who was assisting me called Nomsa. I arrived at Wonderboom at 12:00 today and waited for a response regarding my claim. I kept on calling, not the other way around and got...

Category : Insurance

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Country : South Africa

I received and sms stating that my credit card qualifies for a 50% settlement discount. I contacted Standard bank to be told that the sms was sent in error. I asked the consultant if I could log a complaint. She provided me with her Team Leaders email address who asked me to email a screenshot of the sms received. This was sent on the 26th October 2018 at 16:16. I sent a follow up email to the team leader on the 1st November at 10:55 stating that I gave him enough time to address my query...

Category : Credit Cards

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Country : South Africa

hi i took insurance cover in September 2018 with absa-idirect insurence , now that i have been involved in an accident im told that i did not disclose the claim that was not paid in 2016 from a different car, i dont undesrtand why i cannot be covered since my premiums are up to date and their bases of rejection cannot be found since the involved car in an accident is not even mentioned on the tape/disc they send me today 05/11/2018 i also dont undestand why i was not made aware that im...

Category : Insurance

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Country : South Africa

I enterted in a contract with the Stock Market College. Their terms and conditions allow me to rescind the contract within 5 working days. I did so and when I spoke to my salesman He said his boss had already sent the info. I then got a phone call from their head office and I explained my plight and the gentleman gave me an email address to their credit department. I had sent them an sms with the specified five day period but I never got back my deposit of R1200.00 and further they went...

Category : Stock Market

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Country : South Africa

Clientel sold unlawfully one of their products to my Aunt by illegally swipping her bank card so that they can run unauthorised debit order that she cannot even reverse it at the bank. Now my aunt must suffer cause of the clientele bogus and scammers so called consultants who stand in the malls and rob innocent people of their hard earned and last money. Clientel so called consultants use a small device to steal peoples' money . They make you swipe your bank card and enter pin code by so...

Category : Insurance

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Country : South Africa

I lost my on 5 September 2018 I completed the claim form when I phone the insurance company they're taking me from pillar to post, they always say they will call me. back but they never call me back not even once or they're always off line but money is being deducted on my bank account, I wrote emails nothing has changed, I still don't have a phone, I spoke to peace, nomonde I forgot others, just want them to replace my phone that's all Thanks advance

Category : Insurance

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Country : South Africa

CATITEC is the pits! I have been experiencing the same problem for three months already. My agreement for my loan is that they can take the instalment off at the end of the month when my salary comes into my account. On the 25th of the month I get some money which is really just to carry me through to the end of the month when my salary get in. So they are so greedy that they take their instalment and leaves me with no money. This is day light robbery. They promised to resolve the problem but...

Category : Banking

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Country : South Africa

I'm a fnb connect sim card user but their network is very poor.i tried to port out to other networks in South Africa but I couldn't.i can't carry on with this sim card,please help me out.my existing number is 0638797552. Thank you. Eric

Category : Banking

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Country : South Africa

Contacted Doves on the 15-10-2018 @around 15H48 spoke to Zinhle confirmed that I was able to claim as my mother inlaw had passedon AND she even sent me the claims form to fill in AND send it back, on Tuesday the 16 October spoke to a lady by the name of Mechale who confirmed as well that they will be assisting me with a claim AND the deceased with be fetch from Bara hospital to their pallor in Bramfontain arrangement were made on Wednesday as they were suppose to fetch the deceased I was...

Category : Insurance

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Country : South Africa

Hi all had the same similar problem with lifestyle legal.sending me threat letters through email to be blacklisted and that I have been handed over for a service which was not provided.I applied for a loan no money received but debits went of on my bank account for no services rendered.If you try to call them they put the phone down in your ear to find out what's going on why monies been deducted.they very Rude and this is fraud and a scam.I do not know what to do further.any advice will be...

Category : Loans

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Country : South Africa

Vuyani Mbovane cantact 062 342 7091

Category : Insurance

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Country : South Africa

Complaint submitted for Vuyani Mbovane ID Ticket no.498853 to the Csurance that has to pay for the phone to be repaired . ref no. is GPJOH292619 from cell c got that on the 22SEP 2018.

Category : Insurance

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Country : South Africa

I submitted a cell phone for repairs not getting sounding answer from the company. It was on the 28 of Aug. when i do so and again on the 20 of SEP.2018 to date no solution to that. I am paying every month all of what is due to them and have insurance with them that i pay to every month since APRIL. Can you have something to solve this. Regards from Vuyani LM Mbovane

Category : Insurance

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Country : South Africa

Stolen Card cancelled Wednesday, New card at bank Friday. go to collect Monday. Cannot encode with pin to use, will phone. No phone call, went today Wednesday to encode.....still unable.....really....not enough that sone one stole it but I can't even recover it?

Category : Credit Cards

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Country : South Africa

Do not EVER, EVER take insurance from cellsure through Vodacom, this is a scam as they take weeks to reach, do not respond to e-mails or telephone calls. Most pathetic service(non-service) ever.They will under insure you at store level and then expect you to pay for their mistakes, plus their excess amount, money making racket!! Palesa Jonothan and her supposed manager Patricia ignore e-mails, do not return request for call, always busy, even still on lunch at 14:55. This is why nothing...

Category : Insurance

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Country : South Africa

Whilst transferring money to an ABSA bank accound holder did I accidentally (due to old age) switch the last 3 didgets of the account number. I immediately lodged the complaint with my hosting bank - on which the agent replied that they will contact ABSA to reverse the payment. This happened on the 19th of August. Today the 17th of October am I informed that ABSA refuses to reverse the transaction to refund me. To me this means that ABSA is protecting their client and assisting their...

Category : Banking

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Country : South Africa

I need my certificate or else I'm going to the police with my prove of payments its been a while waiting my certificate and nothing I get so please do the better choice

Category : Banking

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Country : South Africa

I would like to report a Pathetic service rendered by Money Matters Loans, based in Pretoria, their address is Office 313 Central Towers, 286, Pretorius street, Pretoria,0002 Last week Thursday the 04/10/2018, was treated bad by the Company Management, Chief Financial Officer Ms Thandi Motswene, based on the refund supposed to be transferred to my bank account which was wrongly deducted. I went to their offices and spoken to their Consultant and was promised that the refund will be...

Category : Loans

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Country : South Africa

Warning to all Nedbank customers - I attempted to use an ATM at the Mall Of Africa - The machine "Grabbed" my card and when I reported it to Nedbank, I was informed that R6250 had been removed from my account. Nedbank informed me that this was my problem and they could not help me. They very helpfully told me to report this to the SAPS who would recover my money - HO HUM !! Any Nedbank customer that uses a Nedbank ATM must have their head read !

Category : Credit Cards

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Country : South Africa

logged a call for lost business speed point on Thursday 27 September. Escalated the outstanding query out of frustration to the so called FNBCARE line and Private Banker but my URGENT REPLACEMENT REQUEST is still not resolved and it is difficult to operate without the speed point for customers do not carry cash. So we either have to chase the business away, or take the risk of offering our product on credit which is detrimental to our cash flow, and NO ONE AT FNB SEEMS TO COMPREHEND THAT....

Category : Banking

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Country : South Africa

My husband filled out the form to check their information and see if he qualified for a loan, as you do with many many online loan companies. UNLIKE many loan companies this is actually NOT A LOAN company at all, they have no intention of finding a loan, they use false advertising to offer legal services at an initial charge of R399 and then R99 per month. My husband told them many times he doesn't want this, but they just ignore him and have now blacklisted him for two amounts of R1520 and...

Category : Loans

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Country : South Africa

My complaint is currently sitting with the Bank Ombuds and the just decided to deduct R900.00 from my account. Their Agents dont know why they deducted money from me.

Category : Banking

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Country : South Africa

Date 16May 2018 member number 5565363 Iemas member id number 7310030960088 intials and surname GZ Mnguni,Account number 20-58974955656001,Account type card account instalment differs monthly out standing balance 0.00 date account was settled or paid in full 26April 2018 Iemas representative is Carmen Naicker but it still shows that Im in arreas at Itc please help me to tell this people to remove me becouse when I tell them they told me that I must bring a prove from ITC so that they will...

Category : Credit Cards

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Country : South Africa

I have not signed up nor committed to anything regarding this company, yet I am getting threatening 'summons to court' emails. Despite me answering mails and asking for proof of contract signature, I never get anything back but a threatening/demanding payment email!

Category : Loans

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Country : South Africa

Good Day I am extremely irate with your Debit order dept for putting through my debit order earlier this month. I have a scheduled date for the 25th of every month. How dare you put this through today and not on the correct date. I have a specific budget I stick to and this had messed my finances up drastically for this long weekend. I only get paid on the 25hth of every month so why on earth put the debit order through before hand?????? I want an explanation as to why this is happening....

Category : Loans

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Country : South Africa

I was send Ewallet R250 to withdraw at FNB. FNB atm didn't allow me to withdraw the full amount. It gave me R200. I went the following day to withdraw R50 I couldn't atm holds R10.95 it only gave me R20, the whole R30 is there in ewallet . This is a day light robbery no family or friend of mine will use this service. This was not the first time this has happened . So basically a person transferring the money is charged and a person who is withdrawing is being charged. Are this banks not...

Category : Banking

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Country : South Africa

It has taken almost 3 weeks for two of my cards, namely, Cheque and Petro Cards to delivered to my branch. One more card has been delivered to an incorrect branch.. This debacle started when I received a call from a CCD Courier consultant who wanted a delivery address. I explained that I wanted my cards to be delivered to my FNB branch. The first point was that CCD does not deliver to the Branches. I explained that this has been and still is my preferred delivery requirement. I was...

Category : Banking

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Country : South Africa

Original time for delivery was 8-10 as stated in sms send 10h00 CCD phoned I was told that driver "experiencing delays' delivery will be before 11h00 11h00 there was no delivery and i phoned call centre I was told that driver "experiencing delays' delivery will be before 12h00 12h00 no delivery , I phoned again ,,,, and again they cant get hold of the driver to confirm delivery I had to cancell bussineess appointments beacause of this After numerous phone calls and...

Category : Credit Cards

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Country : South Africa

First National Bank * FNB * How can we help you? Well you certainly aren't living up to your slogan! I opened a business account with you about 1 month ago and its been one extremely painful procedure. When I applied online, I received 3 phone calls from your consultants, PER DAY, responding to my request. I actually declined all the calls as I was waiting for my business to be registered onto the business name. I one day had a lady tell me that I could open up the account in my personal...

Category : Banking

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Country : South Africa

The first issue arose when I requested information from my private banker Chadwin Tibbetts to action an international transfer, and he flatly ignored my request effectively blocking my finances. The second issue ocurred when I liquidated a Money on Call account, and when I received the closing statement I noticed that FNB have used the wrong address. I requested the address to be changed but Chadwin bluntly told me that it cannot be done, despite it being an administrative error on FNB’s...

Category : Banking

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Country : South Africa

Hi there Last week Thursday on the 16 September 2018 Coming all the way from KZN on our way to Pretoria ABSA Silverton regarding my brothers account trust ID no 731107557086 jiust to find out about his millions they dont want pay so we got a lady by the name Tlou who refused and her manager by the name Shadi first it was long waiting befor assistance. She finally came still did not give us the service instead she disapeared for a while coming back saying the system cannot pull the...

Category : Banking

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Country : South Africa

ive been dealing with cell surance since last week in regards to a stolen headset every time i call them they show complete disregard to me and my claim i keep on getting lied to where they say stuff like my ticket number has been mixed up with someone elses claim but before we start each conversastion i give them my id number and they call me by name so thats a lie ive tried calling countless times where the phone gets dropped on me and i pay my insurance every month so the problem isnt from...

Category : Insurance

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Country : South Africa

GOOD DAY, I HAD A BURGLARY ON 6 JULY ...AND STILL MY CLAIM HAS NOT BEEN FINALIZED? DO NOT GET UPDATES CONSTANTLY AND I REALLY FEEL THAT THE SERVICE IS VERY POOR. I KEEP ON LEAVING MESSAGES BUT NO ONE PHONES ME BACK.

Category : Insurance

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Country : South Africa

First National Bank......... I really have no words to express the pefetic, totally unacceptable and non existing service they have towards me as a customer. On 3 September 2018, I attempted to withdraw R450.00 at their ATM in Gordon’s Bay by the Pick n Pay centre(Atm06172148). No Money but my receipt came out which showed withdrawal was successful and deducted from my account. I am unemployed and that was the only money I hade. I arranged it with a big struggle and lent the money so I...

Category : Banking

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Country : South Africa

Good day Please assist I need to log a complain this morning I have been harassed by 0872874000 I decided to return the call. The company name is Bayport Financial Services coincidentally the company went to check my check profile with out my permission under Experian on the 08.09.2018.I asked for the Manager no one is willing to transfer me to the manager, please assist to call this people to find out who gave them a right to enquiry about my credit profile. My number is 0847566431. I am...

Category : Loans

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Country : South Africa

Unethical bordering on fraudulent misappropriation of my funds by Nedbank. Someone was ,per Nedbank , attempting to take money from my a/c via the internet for which in total to date Nedbank has charged me R318.05 less a partial refund for a new card that was not necessary. It is not possible to take money via the internet from a Nedbank a/c as an SMS is sent to a client which has to be accepted before any payment can be made. In this case no SMS's were sent to me therefore this sounds like...

Category : Credit Cards

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Country : South Africa

evening, my husband opened a cheque card on June and change a cheque they said he must deposit that cheque and wait for 7 days after 7days we didn't get money they said there was something went wrong he must wait for another 7 days, on day 9 still there was nothing they said they need to confirm from where this money is coming from we had to wait again for some days and that time money was appearing in the account up until11-August-2017 money was not in the account we went there they said...

Category : Banking

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Country : South Africa

I was contesting that I owe an accruing amount on a Discovery Credit Card that i did not use for even 1 purchase since the inception of the contract. After numerous paintstaking attempts to contact a manager to attend to my concern , an account manager by the name of UlrichDe Klerk promised to call me to discuss my complaint. This took a delayed turn and after much ado ,the ill advise of a call centre agent was marginalised and my exorbitent bill was reinstated. My argument is, why did...

Category : Credit Cards

(0) Replies

Country : South Africa

In 2011 I Mr Itumeleng Benedict Khoe was granted an overdraft R30 000.00(thirty thousand rand) at Standard Bank for financial assistance to start a business(Rehab Trading Enterprise). The agreement was obviously that I would pay the bank on a monthly basis, until at some point I skipped payment due to financial and personal reasons beyond my control and as soon as I had money I again proceeded with payments into my account and was also prepared to pay the outstanding amount in arrears, but...

Category : Banking

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Country : South Africa

Thank you for trying to manage the situation however I do not see how you will resolve the issue at this stage. The situation has spiraled out of hand and is beyond remedial. I feel very aggrieved and I plan to take this head on, I don't even care how much money I spend on legal fees and I will do everything necessary to expose this issue as I am sure that as a director of a company I am not the only client who is having this issue. People must know what they are getting themselves into when...

Category : Insurance

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Country : South Africa

First and foremost Cash Crusaders Rustenburg is corrupt and I will make it my mission to let South Africa know! The manager Renier is first in line! He CAN’T BE TRUSTED!!! On the 7 July 2018 at 11:33 I borrowed an amount of R3 500 on my Huawei P210 Pro phone, the repayment was supposed to be done on Sunday the 5 August 2018 but the store was closed! I went to the store at 4:40 pm on the 6th just to find the store is already closed although it states the store is open until 5...

Category : Loans

(0) Replies

Country : South Africa

We help both the old and young with our financial offer with structured and customized facilities to satisfy our costumers need. So if you are interested in our financial help, contact us for more information via email: [email protected] Whatsapp: +1-(365)-300-3916

Category : Loans

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Country : South Africa

I have shown interest in a loan from Blue Chip, completed the forms, loan for R300000 was approved. When it came to payout, they started asking for amounts like R4999 and R7620 etc to be paid to them in order to secure the loan. I started to doubt my decision to deal with them based on the fact that these amounts were never mentioned to me during the application process. It is now more than 2 weeks and I am still struggling to get my money back. The consultant that I dealt with doesn't seem...

Category : Loans

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Country : South Africa

I bank with ABSA bank has been since the days of Allied Bank. I have a cheque account and investment with them. I get my salary through ABSA. I have a home loan account for 15 years and when I applied for an extension of bond amount. the consultant told about game account which was in arrears for R307.. I explained to her that it was an oversight from their side because I had paid more end of November hoping it would be for both end of November and End Dec. I have since had normal...

Category : Banking

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Country : South Africa

My husband have a policy at Metropolitan from 1996 to date(14 August 2018), we want to surrender this policy. Our financial advisor requested paperwork from Metropolitan to surrender this policy. It took them 2 weeks just to find the policy on their system Then it took them almost a week just to e-mail the surrender paperwork to our advisor. Paper work was filled in and submitted on the 26 July 2018. We are still waiting on any response from Metropolitan to date(14 August 2018)

Category : Insurance

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Country : South Africa

I have called the call centre on many occasions to ascertain when my pension will be credited to my account. I have had excuse after excuse and am now at my wits end. There is never a supervisor to assist, and false promises have been made. Please could someone call me urgently. Fred Wallace 0824428445

Category : Insurance

(0) Replies

Country : South Africa

Xchnge investment company has failed me from the start, I join them around February this year, they promised to provide me with the training on how to trade, and also promised to put R5000 as a start up but they failed to do so, I waited for their promised until I put R5000 in my account to start trading without the training hence I was eager to make money, due to the lack of knowledge and support from them I decided to cancel the deal. I started writing emails to them explaining my...

Category : Stock Market

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Country : South Africa

Good day I am trying to understand from ABSA WHY my vehicle installments increased. I have spoken to ABSA Vehicle Finance Collections AND Accounts department and I have sent numerous emails to [email protected] AND [email protected] I am not getting any response and it has been more than 2 weeks I have had this query. Can SOMEONE please get back to me with a Supervisor's name to resolve my dispute? Thank you

Category : Banking

(0) Replies

Country : South Africa

On my April credit card account I erroneously shortpaid R20.00 on an account of about R35000.00. Surely FNB staff could have seen that this was simply an oversight. My payment record against my credit card over many years is unblemished!! However, I was charged R681.00 interest because of this small short payment. I know there is a message on their statements that warns that interest on the month's purchases will be charged if the full amount is not paid. But charging R680.00 on a R20.00...

Category : Banking

(0) Replies

Country : South Africa

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