Banking Complaints

I have submited my fone for repairs around April 2016 as i took in its beacuse when i got it back frm repairs it was not 100% ok so i sent it back. I got the run around fr them to take it. When they fanaly did theysaid it will take about 3month because thy wnt to do investigations!till today which its been a year!every time i call their contact center iam put on hold for an hour then my call gets cut!i even wen to the store at Maponya to call same thing wer put on hold for long call get cut!...

Category : Insurance

(0) Replies

Country : South Africa

ADT en ReAct Alarms installeer 'n alarm by my huis HULLE ADVWERTEER DAT DIT GRATIS IS, maar weereens gevang en R3291.81 vir dit inbetaal. Die kontraktteur se werker val deur my plafon wat hulle belowe hulle sal kom regmaak, maar na 'n maand nog geen reaksie van hulle kant af nie. Ons kanseleer die kontrak en hulle verwyder hulle alarm. reAct alarms betaal met moete net 'n gedeelte van my geld terug 'n hele R1000 minder as wat hulle moet. Nog geen geld vir die regmaak van my plafon nie. Nou...

Category : Insurance

(0) Replies

Country : South Africa

At beginning of March 2017 i hear an add on eadt coast for the outsurance R400 cash back. At the time i was looking to purchase a new vehicle so this was perfect timing 4 me. If u r currently insured and if they cant beat ur current premium outsurance wil give u R400 back. I received the email to apply for this and followed the link. I applied correctly and submitted my banking details. A pop-up came up and said a consultant will contact me in 5 working days. Today is the 23 April 2017 and...

Category : Insurance

(0) Replies

Country : South Africa

My credit card was swallowed by an ATM machine at Glen acres in Kempton park I called their customer service to block the card I was send from pillar to post by their very rude agents who all said there's nothing they can do I must wait for Monday as the department was closed they had no alternative eventually after too much persistent which actually didn't help I was given *120*225# to block my card and wow it says 1 apply 9exit nothing shows blocking of card I am so disgusted by the agents...

Category : Credit Cards

(2) Replies

Country : South Africa

I were offered a cheque account by Standard Bank, Festival Mall Branch which were duly opened in my name. I never received a bank card and/or statements since opening the account. I were also offered a funeral policy which I accepted. I were working on a contract and it were not renewed. I requested the bank to close the account on numerous occasions and now the bank hold me liable for an amount accumulated over the years. I engaged two different branches of Standard Bank to close the...

Category : Banking

(2) Replies

Country : South Africa

Standard bank home loan debited an un-authorised debit order and at a request of reversal it's been seven weeks now and I have contacted them more than 5 times and every time the claim to have lodge my qiury and sent me "Standard Bank: Service request no. 7012969565 due on 26.04.2017 is now open. Queries? 0860123000." Just with deferrent date. Please help I need that money. I need my money back.

Category : Loans

(2) Replies

Country : South Africa

Herewith I need to know what my rights are on the following: I was in a vehicle accident last year and Miway Insurance so called wrote off my car. But within a month my "written off" vehicle was spotted on camera by Sanral e-toll. I went to the Alberton Police station to find out what to do regarding this as I am currently without transport. I queried this with the Miway insurance on why they could not fix my car and they said it was uneconomical. This does not explain to me why I...

Category : Banking

(1) Replies

Country : South Africa

SELFOON BOODSKAP EN OPROEPE MR STEPHANUS PE-DIRECT AXIS HAS HANDED YOUR ACC TO VVM DEBT COLLECTORS. THE BALANCE OF R 40 836 - 02 IS DUE.CALL 0877411958 REF.18749065 EK ONTVANG NOU AL 2WEKE OPROEPE EN HULLE HET AL GESE HULLE HAAL MY NOMMER VAN DIE SISTEEM AF. MAAR DAN BEL DAAR WEER IEMAND. DIE LAASTE PERSOON HET DIE TELEFOON IN MY OOR NEERGESIT TERWYL EK MET HOM GEPRAAT HET.EK SKULD NIEMAND GELD NIE EN IS OOK NIE DIE PERSOON WAT HULLE SOEK NIE.EK IS HENDRIK JOHANNES SENEKAL VAN RIVERSDAL....

Category : Loans

(0) Replies

Country : South Africa

I registered a claim for my hospital cash back 2 weeks ago. After 3 calls and R100 airtime I have still not received any claims administrator who has been assigned to me so that I can process my hospital cash back claim. I have even emailed [email protected] about my complaint to say I am still waiting for someone to get back to me but no correspondence has been made with me from Nedbank. I will not waste anymore airtime trying to call customer service who keeps putting me through to other...

Category : Insurance

(1) Replies

Country : South Africa

On the 7th March 2017 I sent written instruction to cancel my content policy. I stipulated that my last debit order would have been 25/02/2017. Also i advised that as MOST policy's, I would still be covered for the month of March 2017 as in the case of MOST insurers, one pays in advance. Yet on the 28/03/2017 the debit order of R776.98 still came off my account and after i queried this with Innovation, i was told that I am paying in arrears. I find this very hard to be believe as i...

Category : Insurance

(1) Replies

Country : South Africa

My car was insured with Absa idirect and was involved in an accident and written off in 2012. The claim was paid and I subsequently received a call from some law firm claiming to be facilitating the payment of my excess amounting to R2,250.00 in 2013. They went quiet and this year I enquired with Absa idirect's claims depatment and they referred me to their recovery department in Pretoria. Their recovery department told me they cannot help me since they can't pick up my claim using my claim...

Category : Insurance

(2) Replies

Country : South Africa

Envoy Services South Africa PTY LTD an Absa client refuses to refund funds that were incorrectly transferred into their bank account . This company is using an old Zando account number - how possible is that only Absa and their clients do such transactions. Envoy Services South Africa PTY LTD refuse to return the funds on what grounds as they not supped to be receiving funds from Capitec bank client more so addressed to Zando . South African's should be aware of such overseas companies...

Category : Banking

(1) Replies

Country : South Africa

After Capitec bank logged a recall and struggling to get response from Absa they received a response from Magda Van Zyl (ABSA) that their beneficiary which is Envoy Services South Africa PTY LTD has refused the right to debit. I tried contacting this company their contact number on the internet does not exit. ABSA was providede with proof of payment and should investigate on how many transaction from the payee were done previously to that account and the reference number used ....

Category : Banking

(1) Replies

Country : South Africa

Good day , i have never in my entire life had anything like this , consultants lieing, is this part of Stanlibs policy to lie to their clients. I spoke to two individuals namely Magobah & Siphamandla sithole. 1st they said thay tried calling me that never happened,they then said they i need to wait will they sold my unit.They informed me that non of the managers are available so now how can no manager be availble. whos over seeing them. 1st i was told the money will be available friday...

Category : Insurance

(0) Replies

Country : South Africa

Good day I have had a very bad experience with Old Mutual claims , I have put in a claim on the 24th March with a certain value ( after having lost a certain amount to admin fees) . I was told the money will in my account after 14 days , I enquired on the 18 April as to establish when will the monies be paid only to be told that the amount will be less that I has expected initially.... I fail to understand why so much money will be deducted from a policy that was doormat and not being...

Category : Insurance

(2) Replies

Country : South Africa

i have submitteed claim to CMC a month ago.Zayne Rosslee did acknowledged my my claims and promised to comeback to me however that was it.when i follow up he dont reply my emails or provide any updates or feedback.i find this very rude and unprofessional.the service is dismisal.

Category : Insurance

(0) Replies

Country : South Africa

My dad passed away last year (2016 June) and my mom is clearly stated as the beneficiary at Sanlam where my dad had a policy. A month after my dad passed we made a claim and submitted all the documents that they said they needed and we were helped to fill in the forms by one of their consultant in Klerksdorp who also did not seem friendly. Since the submission there were no updates about how far the claim is and instead we were the ones who had to phone the head office in Cape Town and ask...

Category : Insurance

(0) Replies

Country : South Africa

I insured my phone with mtn late last year, October 2016. I was robbed 25 March 2017. Naturally I claim from the insurers only to find that I'm not even on the system. I head straight to the branch in Mutual I signed the contract with. They promised to fix the problem to load the insurance on the system and I pay the months not deducted, I cooperate naturally because all I want is my phone back. Almost every day of the week excluding weekends and public holidays I have been going into the...

Category : Insurance

(1) Replies

Country : South Africa

First National Bank Long story short, was taken off my bike on 29th May 2015 by a 93 year old, while trying to get all required Doctors reports together for the RAF at over R 51 000-00 I sent FNB an email which took them over two weeks to respond to explaining I was struggling at the moment but would catch up payments by June July 2017, they sent me some documentation which I was not sure how to complete and as result of reduced mobility because of my accident asked that they send a Client...

Category : Banking

(1) Replies

Country : South Africa

Every single month I get unauthorized debit orders on my account. I must always go to the bank to have it credited back to my account and I am tired of absa not fixing it! I cannot trust this bank to safeguard my hard earned money...I never give my banking details out. I'm not the only person experiencing this and it needs to stop!

Category : Banking

(2) Replies

Country : South Africa

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