Banking Complaints

Good Day I am extremely irate with your Debit order dept for putting through my debit order earlier this month. I have a scheduled date for the 25th of every month. How dare you put this through today and not on the correct date. I have a specific budget I stick to and this had messed my finances up drastically for this long weekend. I only get paid on the 25hth of every month so why on earth put the debit order through before hand?????? I want an explanation as to why this is happening....

Category : Loans

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Country : South Africa

I was send Ewallet R250 to withdraw at FNB. FNB atm didn't allow me to withdraw the full amount. It gave me R200. I went the following day to withdraw R50 I couldn't atm holds R10.95 it only gave me R20, the whole R30 is there in ewallet . This is a day light robbery no family or friend of mine will use this service. This was not the first time this has happened . So basically a person transferring the money is charged and a person who is withdrawing is being charged. Are this banks not...

Category : Banking

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Country : South Africa

It has taken almost 3 weeks for two of my cards, namely, Cheque and Petro Cards to delivered to my branch. One more card has been delivered to an incorrect branch.. This debacle started when I received a call from a CCD Courier consultant who wanted a delivery address. I explained that I wanted my cards to be delivered to my FNB branch. The first point was that CCD does not deliver to the Branches. I explained that this has been and still is my preferred delivery requirement. I was...

Category : Banking

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Country : South Africa

Original time for delivery was 8-10 as stated in sms send 10h00 CCD phoned I was told that driver "experiencing delays' delivery will be before 11h00 11h00 there was no delivery and i phoned call centre I was told that driver "experiencing delays' delivery will be before 12h00 12h00 no delivery , I phoned again ,,,, and again they cant get hold of the driver to confirm delivery I had to cancell bussineess appointments beacause of this After numerous phone calls and...

Category : Credit Cards

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Country : South Africa

First National Bank * FNB * How can we help you? Well you certainly aren't living up to your slogan! I opened a business account with you about 1 month ago and its been one extremely painful procedure. When I applied online, I received 3 phone calls from your consultants, PER DAY, responding to my request. I actually declined all the calls as I was waiting for my business to be registered onto the business name. I one day had a lady tell me that I could open up the account in my personal...

Category : Banking

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Country : South Africa

The first issue arose when I requested information from my private banker Chadwin Tibbetts to action an international transfer, and he flatly ignored my request effectively blocking my finances. The second issue ocurred when I liquidated a Money on Call account, and when I received the closing statement I noticed that FNB have used the wrong address. I requested the address to be changed but Chadwin bluntly told me that it cannot be done, despite it being an administrative error on FNB’s...

Category : Banking

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Country : South Africa

Hi there Last week Thursday on the 16 September 2018 Coming all the way from KZN on our way to Pretoria ABSA Silverton regarding my brothers account trust ID no 731107557086 jiust to find out about his millions they dont want pay so we got a lady by the name Tlou who refused and her manager by the name Shadi first it was long waiting befor assistance. She finally came still did not give us the service instead she disapeared for a while coming back saying the system cannot pull the...

Category : Banking

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Country : South Africa

ive been dealing with cell surance since last week in regards to a stolen headset every time i call them they show complete disregard to me and my claim i keep on getting lied to where they say stuff like my ticket number has been mixed up with someone elses claim but before we start each conversastion i give them my id number and they call me by name so thats a lie ive tried calling countless times where the phone gets dropped on me and i pay my insurance every month so the problem isnt from...

Category : Insurance

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Country : South Africa

GOOD DAY, I HAD A BURGLARY ON 6 JULY ...AND STILL MY CLAIM HAS NOT BEEN FINALIZED? DO NOT GET UPDATES CONSTANTLY AND I REALLY FEEL THAT THE SERVICE IS VERY POOR. I KEEP ON LEAVING MESSAGES BUT NO ONE PHONES ME BACK.

Category : Insurance

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Country : South Africa

First National Bank......... I really have no words to express the pefetic, totally unacceptable and non existing service they have towards me as a customer. On 3 September 2018, I attempted to withdraw R450.00 at their ATM in Gordon’s Bay by the Pick n Pay centre(Atm06172148). No Money but my receipt came out which showed withdrawal was successful and deducted from my account. I am unemployed and that was the only money I hade. I arranged it with a big struggle and lent the money so I...

Category : Banking

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Country : South Africa

Good day Please assist I need to log a complain this morning I have been harassed by 0872874000 I decided to return the call. The company name is Bayport Financial Services coincidentally the company went to check my check profile with out my permission under Experian on the 08.09.2018.I asked for the Manager no one is willing to transfer me to the manager, please assist to call this people to find out who gave them a right to enquiry about my credit profile. My number is 0847566431. I am...

Category : Loans

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Country : South Africa

Unethical bordering on fraudulent misappropriation of my funds by Nedbank. Someone was ,per Nedbank , attempting to take money from my a/c via the internet for which in total to date Nedbank has charged me R318.05 less a partial refund for a new card that was not necessary. It is not possible to take money via the internet from a Nedbank a/c as an SMS is sent to a client which has to be accepted before any payment can be made. In this case no SMS's were sent to me therefore this sounds like...

Category : Credit Cards

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Country : South Africa

evening, my husband opened a cheque card on June and change a cheque they said he must deposit that cheque and wait for 7 days after 7days we didn't get money they said there was something went wrong he must wait for another 7 days, on day 9 still there was nothing they said they need to confirm from where this money is coming from we had to wait again for some days and that time money was appearing in the account up until11-August-2017 money was not in the account we went there they said...

Category : Banking

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Country : South Africa

I was contesting that I owe an accruing amount on a Discovery Credit Card that i did not use for even 1 purchase since the inception of the contract. After numerous paintstaking attempts to contact a manager to attend to my concern , an account manager by the name of UlrichDe Klerk promised to call me to discuss my complaint. This took a delayed turn and after much ado ,the ill advise of a call centre agent was marginalised and my exorbitent bill was reinstated. My argument is, why did...

Category : Credit Cards

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Country : South Africa

In 2011 I Mr Itumeleng Benedict Khoe was granted an overdraft R30 000.00(thirty thousand rand) at Standard Bank for financial assistance to start a business(Rehab Trading Enterprise). The agreement was obviously that I would pay the bank on a monthly basis, until at some point I skipped payment due to financial and personal reasons beyond my control and as soon as I had money I again proceeded with payments into my account and was also prepared to pay the outstanding amount in arrears, but...

Category : Banking

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Country : South Africa

Thank you for trying to manage the situation however I do not see how you will resolve the issue at this stage. The situation has spiraled out of hand and is beyond remedial. I feel very aggrieved and I plan to take this head on, I don't even care how much money I spend on legal fees and I will do everything necessary to expose this issue as I am sure that as a director of a company I am not the only client who is having this issue. People must know what they are getting themselves into when...

Category : Insurance

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Country : South Africa

First and foremost Cash Crusaders Rustenburg is corrupt and I will make it my mission to let South Africa know! The manager Renier is first in line! He CAN’T BE TRUSTED!!! On the 7 July 2018 at 11:33 I borrowed an amount of R3 500 on my Huawei P210 Pro phone, the repayment was supposed to be done on Sunday the 5 August 2018 but the store was closed! I went to the store at 4:40 pm on the 6th just to find the store is already closed although it states the store is open until 5...

Category : Loans

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Country : South Africa

We help both the old and young with our financial offer with structured and customized facilities to satisfy our costumers need. So if you are interested in our financial help, contact us for more information via email: [email protected] Whatsapp: +1-(365)-300-3916

Category : Loans

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Country : South Africa

I have shown interest in a loan from Blue Chip, completed the forms, loan for R300000 was approved. When it came to payout, they started asking for amounts like R4999 and R7620 etc to be paid to them in order to secure the loan. I started to doubt my decision to deal with them based on the fact that these amounts were never mentioned to me during the application process. It is now more than 2 weeks and I am still struggling to get my money back. The consultant that I dealt with doesn't seem...

Category : Loans

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Country : South Africa

I bank with ABSA bank has been since the days of Allied Bank. I have a cheque account and investment with them. I get my salary through ABSA. I have a home loan account for 15 years and when I applied for an extension of bond amount. the consultant told about game account which was in arrears for R307.. I explained to her that it was an oversight from their side because I had paid more end of November hoping it would be for both end of November and End Dec. I have since had normal...

Category : Banking

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Country : South Africa

My husband have a policy at Metropolitan from 1996 to date(14 August 2018), we want to surrender this policy. Our financial advisor requested paperwork from Metropolitan to surrender this policy. It took them 2 weeks just to find the policy on their system Then it took them almost a week just to e-mail the surrender paperwork to our advisor. Paper work was filled in and submitted on the 26 July 2018. We are still waiting on any response from Metropolitan to date(14 August 2018)

Category : Insurance

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Country : South Africa

I have called the call centre on many occasions to ascertain when my pension will be credited to my account. I have had excuse after excuse and am now at my wits end. There is never a supervisor to assist, and false promises have been made. Please could someone call me urgently. Fred Wallace 0824428445

Category : Insurance

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Country : South Africa

Xchnge investment company has failed me from the start, I join them around February this year, they promised to provide me with the training on how to trade, and also promised to put R5000 as a start up but they failed to do so, I waited for their promised until I put R5000 in my account to start trading without the training hence I was eager to make money, due to the lack of knowledge and support from them I decided to cancel the deal. I started writing emails to them explaining my...

Category : Stock Market

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Country : South Africa

Good day I am trying to understand from ABSA WHY my vehicle installments increased. I have spoken to ABSA Vehicle Finance Collections AND Accounts department and I have sent numerous emails to [email protected] AND [email protected] I am not getting any response and it has been more than 2 weeks I have had this query. Can SOMEONE please get back to me with a Supervisor's name to resolve my dispute? Thank you

Category : Banking

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Country : South Africa

On my April credit card account I erroneously shortpaid R20.00 on an account of about R35000.00. Surely FNB staff could have seen that this was simply an oversight. My payment record against my credit card over many years is unblemished!! However, I was charged R681.00 interest because of this small short payment. I know there is a message on their statements that warns that interest on the month's purchases will be charged if the full amount is not paid. But charging R680.00 on a R20.00...

Category : Banking

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Country : South Africa

I incorrectly transferred money into someone elses account. As soon as I reliased the mistake I asked Capitec to assist and contact the person to get my money back. Capitec was so unhelpful, I phoned their customer service helpline which was a total waste as they said that I must get the persons contact details from the small claims court. How could I do that when Capitec had the persons details. I eventaully went to Capitec Glenfair and they still refused any help to contact the person....

Category : Banking

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Country : South Africa

my name is Sello Elvis Selowa. I do have two policies with Old mutual (16139553 and 16980575. old mutual is debit my account every months for this two policies and when I went to old mutual branch. I was told that the system does not pick my profile . there is someone by the name of SS Selowa that I do not know who seems to be appearing on my policies. I escalated it to old mutual on email and notified by financial adviser who was taken from pillar to post, she was also informed that I do not...

Category : Insurance

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Country : South Africa

I visited absa bank on Anton lembede formerly known as smith street in Durban, to have my first names updated as I recently updated them at home affairs. The documents on hand were my green bar coded id book ,smart card id ,confirmation letter from home affairs.aswel as the proof of residence ,which in a form of my water bill from eThekwini municipality/department of water. the consultant ( Priya Naidoo) requested the documents then I handed her the documents ,she then advised me that she...

Category : Insurance

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Country : South Africa

Im very worried loan locators they deduct the amount of 399 in my account then I reversed that money because I didn't applied for their loan.Right now they blacklisting me I don't know why.I tried to call them they didn't hold phones.What can I do know because I'm blacklisted now.pls call me I can't do any thing now.I will SUE them.no one is calling me.I will take my own decisions now.

Category : Loans

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Country : South Africa

Im very worried loan locators they deduct the amount of 399 in my account then I reversed that money because I didn't applied for their loan.Right now they blacklisting me I don't know why.I tried to call them they didn't hold phones.What can I do know because I'm blacklisted now.pls call me I can't do any thing now.I will SUE them.no one is calling me.I will take my own decisions now.

Category : Loans

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Country : South Africa

I contacted one plan on the 18 October to advice them my card has been exp. Contact them on the 11 Dec & 9 January 18, April 2018. Still they didn't delivered my card. They keep on promise the card will be delivered in 72 hours. I cant claim but they expect their payment per month !!!!

Category : Insurance

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Country : South Africa

I paid my vehicle finance on the 2nd of June 2018. Until now the 16th July 2018 Absa is still calling me accusing me of not have paid the account. I have received the call from the 15th person daily from the 6th Of July until now. I have explained countless times to every consultant that the account has been paid every consultant has checked after i told them it is paid and confirmed it is up to date. They all promised me that they will update the account and promised me that they will...

Category : Loans

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Country : South Africa

ON THE 26TH OF APRIL I WAS DEFRAUDED ON MY ABSA BANK ACCOUNT. I IMMEDIATELY REPORTED THE MATTER WITH THE ABSA BRANCH. WAS SENT TO REPORT THE MATTER WITH THE POLICE,WHICH I DID PROMPTLTY. I WAS TOLD THAT ABSA WOULD RUN SOME INVESTIGATIONS. THE PROCESS WAS TAKING FOREVER AND I KEPT CONSTANT CONTACT WITH THE FRAUD DEPARTMENT BUT WAS SENT FROM PILLAR TO POST. I HAVE BEEN BANKING WITH THE ABSA BANK FOR OVER 20 YEARS BUT THE SERVICE THAT I RECIEVED WAS VERY POOR. THE AMOUNT OF MONEY THAT I WAS...

Category : Banking

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Country : South Africa

Hi Please help me under Debt Review Debt Surgeon from 2016 payments are still been deduction from your side as arrears balance showing on my statement Please advise as Debt Recoveries are still sending sms stating that the Debt Review will be terminated from their side that I am in arrears and the debit order still running ever month since 2016 as reflected on my bank statement sent to Debt recoveries. See bank statement as attached seems nobody get back to me I needed this to...

Category : Loans

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Country : South Africa

We opened an NPO account with Nedbank and one of the members of the NPO is a Nedbank employee and a manager in the branch where the account is at. The account has been blocked and placed on hold with a teller alert twice without my knowledge all because I had a fallout with the members. I was told by the banker that Nedbank was instructed by the police to block or put a hold on the account and asked for the name of the detective that's incharge of the case and the banker refused to give it to...

Category : Banking

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Country : South Africa

I am posting this complaint regarding the call that I have logged on Ref#RH18070214309. I was told that my query will take between 30 to 40 days to get resolved, however, that did not happened. I called for several times and on 11 July the query was referred to the escalations team. I called again on Friday, 13 July and spoken to the consultant by the name of Lawrence who told me that there was an email that was sent to me by Nicole and I haven't received such an email. Lawrence told me that...

Category : Banking

(0) Replies

Country : South Africa

hi I have been contacting my current insurer for more than 24hrs now I have been experiencing difficulty with my claim, I recently bought a Hyundai j7 brand new from a Hyundai dealership, my car has been smashed in the passenger window in Pretoria on the 10/07/2018 I reported the case via the police and first for woman same time, I also contacted them yesterday in the morning I spoke to a male assistant named lerato, he told me that I wont be covered cause my policy is not valid due to the...

Category : Insurance

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Country : South Africa

Do you need Loan to expand business? Do you need a LOAN to refinance your home? Do you need LOAN to pay Medical bills? Do you need a LOAN for agricultural purpose? In need LOAN to settle urgent debts? Loans from R50,000 - R10,000,000 00.If you are interested in getting a loan, contact us now: [email protected]

Category : Loans

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Country : South Africa

Nedbank does not value their clients and they are not honest. We wish to lodge a complaint against Nedbank Ms HN Mayaba claimed for damages to her property after the storm which happened last year in Soweto. a contractor was sent to view the damages and later a gentlemen was also sent by Nedbank to verify the extent of damages. The second gentlemen could not climb on top of the roof as a result he called a boy from next door and asked him to assist by checking on the roof for him.The boy did...

Category : Loans

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Country : South Africa

My mother passed on last February we got the money this year February but not what my mom left for us it was short and when we called the call centre they said gepf does second payment but now they telling us they is no money please help [email protected]

Category : Insurance

(0) Replies

Country : South Africa

We submitted an application for a debt consolidation loan to Old Mutual. First they gave us a run around because the statement must be in my husband's name (we have a joint account) and after we did that they came back to tell us the loan was declined as they do not do one accounts / joint accounts. What stupid reason is that if it is a normal transactional account where both our salaries are going in diligently every month. We even presented 5 months bank statements. My husband...

Category : Loans

(0) Replies

Country : South Africa

My name is Tiffany Phakathi. I forwarded a claim on the 12th of JUNE 2018 for a lost cell cell phone via Edgars, who I bought the cell phone from and insured by Finrite. I didn't receive any feedback till I filed a complaint with the retail store and 4 days later i got a call from a Person by the name of Susan Seti who told me my claim was approved on the 13th of June and I should make payment for my excess which I did within 4 hours of receiving the call and I forwarded the proof of payment...

Category : Insurance

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Country : South Africa

applied for a new cheque card received SMS's that card arrived , on day of collection was given a number stating that the estimated wating time will be 30minutes after one hour wsa told that the incoorrect number was issued another number got issued and the waiting period is now an additional fourty four minutes. the attitude of the person in the reception was that it is one of those things ans she is sorry , not even eager to get me assistance.

Category : Banking

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Country : South Africa

I had transferred money into wrong account and then I was advised by service admin that I need to call the person whom I transfer the money to so that he can confirm that he doesn't know the amount he received since the contact they had on the system it's not active,I tried by all means that I get the details of the person while they were doing nothing to assist luckily I did get hold of him and he called them but they just said he must visit nearest branch they cannot assist.am so...

Category : Banking

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Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

(0) Replies

Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

(0) Replies

Country : South Africa

I have an associate, Fred Ford, who lives in Polokwane and due to a disability (stroke) finds it virtually impossible to go to his Standard Bank Branch to complete small some administrative issues which are of great concern to him. If I may explain, Fred had a stroke some time ago and is in a retirement cum frail care home in Polokwane. He has to use a walking frame to get around, and cannot therefore get out to do any business. His speech and mind are not affected - thank God. Right...

Category : Banking

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Country : South Africa

OUTSURANCE NOT WHAT THEY SAY THEY ARE!! THE CONSULTANT: NUNU MAHLOBOGOANE AND MOLEFE NATHA NOT VERY HELPFULL IN WHAT THEY APPRENTLY TRAINED TO DO JUST PASSING THE BUG, CANT SOLVE PROBLEMS. BAD SERVICE FROM OUTSURANCE WHEN I CALL THEM AND ASKED TO SPEEK TO A MANAGER TO SOLVE THIS MATTER OUT THE MANAGER IS NOT IN AND THIS IS HOW THEY COVER FOR EACH OTHER AND WE THE PEOPLE THAT PAY OUR ACCOUNTS UP TO DATE ALWAYS ON THE LOSING END. THIS HAS BEEN GOING ON FOR MORE THAN 6-8 WEEKS IF NOT LONGER.

Category : Insurance

(0) Replies

Country : South Africa

hi there, i joined miway car insurance and i was rewared with a voucher which i had to claim within 48 hours, this was on the 08/06/2018 and there was a number given to me to claim the voucher, there number is invalid as it kept on saying please hold while we transferring you until it drops, till today am still unable to get through to that number number is 0861 000 517.

Category : Insurance

(0) Replies

Country : South Africa

Dear Sir My wife and I visited the Standard Bank branch in Birkinhead in Melkbosstrand on the 7th of June. Our intention was to open another account for fixed deposit in my wifes name. After waiting in the Queue for 10 minutes and the a further 10 minutes talking to your agent we were informed that my wife needs prove of address. I asked the agent if a Bank Statement would be satisfactory only to be told No My wife and I have had accounts with your Bank for these past 35 years, Fixed...

Category : Banking

(0) Replies

Country : South Africa

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