Banking Complaints

MBD contacted me for an outstanding debt and I agreed to make weekly payments. I tried to make a payment via online banking and was unsuccessful. Contacted MBD and they gave me another account and a reference no. Tried to make the transfer and was unsuccessful. I contacted MBD and they advise that I must go to FNB and make a payment over the counter. Went to FNB and the teller was unable to do the transaction. I reported the incident to MBD and no one can assist. In the interim they contact...

Category : Loans

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Country : South Africa

After changing my household insurance to Budget last year and having no claims. On the anniversary this year premium increased by 24.4% So if you're thinking of changing yours because premium much better - think again.

Category : Insurance

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Country : South Africa

Good Day I'm so unhappy I closed my account in 2017 already paid the account in full, went to the store in town to get proof that the account is closed the lady phoned the head office and got the print out for me. I checked my credit report and it shows that my rage account is still open and I owe a r145; how can I owe money when the account is closed. I have to phone in the whole time to get this account off from my name.

Category : Credit Cards

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Country : South Africa

Nedbank King Williams town

Category : Credit Cards

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Country : South Africa

On the 114th of Janaury 2019 I register a claim of the a cracked Wind Scree, The matter was properly reported and I was informed that I will be contqacted by Glass Fix and that never happened 7 months down the line since I put my claim still waiting and the wind screen is getting more bad and this is affecting my driving very bad.

Category : Insurance

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Country : South Africa

6 weeks ago I complained that I hadn't received my new card from Absa after 1 month. Someone tried to get into my account, and naturally I blocked my bank account. I went into the bank 2 weeks ago so sort out this mess, and was told that they would submit a request for a new credit card immediately. I have just contacted the bank and NO request was issued to renew my credit card. How many times do I have to go through this trauma to enable me to have a credit card. I have even...

Category : Credit Cards

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Country : South Africa

I Sizwe to email me my Tax Certificate for tax year 2018/2019 Urgently My ID is 5903025090085 and i was working for Ubank i am now retired.

Category : Banking

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Country : South Africa

Motor accident claim Company Name : Premier Claims Services My car was rear ended by a PSG Insure client and Premier Claims Services are handling my claim as a third party. They take long to answer the calls- they treated me unfairly even though there is enough evidence that their client rear ended my vehicle while stationery out of the road. They offered me very little settlement without proper assessment and investigation. they became bully and threatened to vigorously defend...

Category : Insurance

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Country : South Africa

I Asked my dad to go to the bank for me this morning at Dobsonville Nedbank,my dad has a disability in one hand, didn't hav any stress knowing he will get the help since he always does at other banks. He said when he gets there they gave him a deposit slip and he asked them to fill it for him since he couldn't do it himself and they said they cant do that he needs to do it himself and he showed them his disability and they still refused and he left. while he was leaving one employee came...

Category : Banking

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Country : South Africa

This company is exploiting and misleading people . Do not fall pray to a bunch of scammers as they are very vindictive. Stay away from these loan provider as they only create more debt for you Pathetic loan locator ….Close of damn business as you not here to help a customer

Category : Loans

(0) Replies

Country : South Africa

Hi, my name is Pamela Jones I am having no joy with Woolworths Financial , They do not reply to any calls or e mails, and I am tired of "Hold on" your call is importat to us.

Category : Credit Cards

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Country : South Africa

I was on Dept review, i settled all my accounts. on my Direct Axis account there is a Credit i have to receive back. this is going on for a few weeks now, i keep on sending emails ect. i have the proof of the statement everything, they just have a lot of stories. now they are waiting for a statement from West bank to show were they did the credit back to Dept Rescue, they must retrieved it out of their archives. that is nonsense, how can a statement be archived that far away in just a few...

Category : Loans

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Country : South Africa

bad bad bad bad bad service at netbank so dispaointed 2months full waiting for a card to be deliverd

Category : Credit Cards

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Country : South Africa

i have applied for a replacement card for my credit card on the 3rd of june 2019 at cosmo city mall the card was not dilivered i called in to the customer service call center to oder it again on the 16th of july 2019 ive been going to the bank for 2 months now but the card is not yet delivered they keep on saying after 3 working days but no good service dilivery was made barbara

Category : Credit Cards

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Country : South Africa

i want to cancel since i see all this complaints

Category : Insurance

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Country : South Africa

On 16 July I went to ABSA PAROW CENTRE wanting to apply for a home loan, I got turned away due to incomplete documentation I had. I was told to leave my details so that a Consultant can get hold of me, s/he never did. I ended up calling ABSA HOMELOANS CUSTOMER SERVICE on 17 July 2019. Ruhida Khan gave me a call on the same day and notified me of that a Consultant would contact me. Zelda Brink contacted me on the same day and told me the process. On 23 July 2019 my loan application was...

Category : Banking

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Country : South Africa

i went to cameroon for my fathers funeral and i went to the ATM to draw money, i get an instant message that the transaction is successful but the money didnt come out. many people told me the money will be paid back to my account but its more than 2 weeks FNB did not pay back that . This happened on 13 - 07- 2019

Category : Banking

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Country : South Africa

I contacted FNB to get direction on how to proceed to close my Credit Card account. I did what I was requested to do and two days later called back because they had not responded as promised. On this occasion I was requested to send a mail to [email protected] on 19 July at 10h35. Again I received no response. On 24 July I called at 10h25, and was promised that within 24 - 48 hours I would have written confirmation of the closure of the account as well as someone who would contact me to...

Category : Credit Cards

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Country : South Africa

I have been with Standard bank for about 35 years. My banking fee includes a so-called personal banker. I wrote to her re a problem with an investment which I made with Standard Bank and she has not bothered to even acknowledge my email let alone address the complaint. Called the call centre to get her telephone no and was told that one cannot contact your PERSONAL BANKER by telephone - only by email - which I had UNSUCCESSFULLY TRIED! This is the umpteenth case of BAD SERVICE from SB. I'm...

Category : Banking

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Country : South Africa

I have been trying to close my Absa credit card account since 30/4/2019, on a weekly basis both online and via email, as I'm retiring at the end of July 2019. I have only had two unsatisfactory responses to all my emails. Not even the CEO has had the courtesy to respond. To my utter dismay I was contacted last Friday only to be advised that the account will be handed over for collection. The outstanding amount has subsequently been paid as it's a catch-22 situation. I'm awaiting a nil...

Category : Credit Cards

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Country : South Africa

On the 16 July 2019, I was involved in an accident.The matter was properly reported and the next day, 17 July 2019 I contacted MiWay to register my claim. With utmost shock I had to take note that the access I have to pay increased from R 3 800. 00 to R 5 640. 00. MiWay referred me to an annual review letter date 14 June 2019, which was sent to me via email. This letter also confirmed the change by the insurance from Comprehensive value to Retail value. Having been loyal to the company...

Category : Insurance

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Country : South Africa

They phone you asking how you would like to get R5 000 worth of shares for Free but when they pitch up it`s a completely different story ! A bunch of crooks with fine print you can`t even read. Beware of Quantico Direct ! A share platform company.

Category : Stock Market

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Country : South Africa

On the 6th of May 2019 I was involved in an accident whereby a truck carrying gas cylinders bumped my car at the back. Fortunately, there was a police car behind us. they took a statement and everything was done. during the time of the accident my colleague drove to the scene to take photos of the vehicle. my car`s lights were not broken only the bottom part of the car was affected. As I bought my car December 2018, my insurance charged me R9000.00 for access, which I requested them to claim...

Category : Insurance

(1) Replies

Country : South Africa

the scammer are clever so maybe the divert my number to another phone to accept the message . I don't how the scammed my account.so I need my money is not my fault.

Category : Banking

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Country : South Africa

On the 31june I was scammed internate banking , the do send email for R2500 and buy airtime for R1500.i reported the matter at Tshwane branch immediately and the open a case number 2019Q0348.Nedbank took their own time on 27june I go back to bank Tshwane branch they told me they investgated the case and the found out I accepted the message from my phone.I told them I never accepted any message from my phone. They are forcing me. So the total amount is R4500 so they paid me R1600 and the rest...

Category : Banking

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Country : South Africa

Appalling service received from Standard bank. Reported geyser on the 3rd june, no one came until I phoned the after 4 day. I had to follow up with them waisting cellphone bill. They came and instal geyser but ceilling was damaged and contractor repored that from 8 of june. No one came. I keep on phoning them waisting cellphone bill. No one takes you serious there and they refuse when you want to talk to somebody in charge. Eventually last week when I threatened then with reporting them to...

Category : Insurance

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Country : South Africa

I was involved in a car accident on the 16th of June 2019 and I called Affinity, they towed the car to the Panelbeater and on the 17th of June 2019 they sent their claims assessor to assess the car and he said the car is written off (refer to the attached vehicle) there’s no way this is a write off - Affinity just don’t wanna pay. On the 27th of June 2019 I called the panelbeater to go get the car and I was told Affinity said I should pay for the panelbeater storage which I won’t do...

Category : Insurance

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Country : South Africa

My husband saw an ad on Facebook about something like bitcoin so he answered the ad and signed up, etc, with oinvest. turns out it was trading and they had someone helping him to know when to stay and when to get out. it went fine until it didn't. his only way of communicating with his helper was to send him an email and then he would phone my husband. he got him to invest more to catch a trade that was going to be big but when he did that the guy no longer phoned him back. we were going...

Category : Stock Market

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Country : South Africa

as per our telephonic conversation on the 18.10.2018 from Nedbank branch protea gardens we called in the bond department for our settlement amount we were advised of insurance for the house it was about 200 and something each month spoke to a lady and she advised we send a cancellation letter last week we went through a process of the cancellation of the bond where now an attorney had to be allocated what made us angry is the response they gave us its as if they don't read the...

Category : Insurance

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Country : South Africa

Absolute lack of service I have logged a case to Woolworths, does it realy have to take years to assist your customers? what is the reason for your customer service if we will not be assisted? do i have to have a bad name, listed as a bad payer just because woolworths is lacking to assist us as customers. in May 8 2018 submited documents to the fraud departments I have sent all the necessary document and break down of payments they request and have been making follow up to date....

Category : Credit Cards

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Country : South Africa

It is with deep regrets to bring to your notice absolute lack of service in the bank specifically your department. I called this morning to get feedback on my dad’s fraud case no 2019E6951. I will try to give the sequence of events prior to my call to your department today • My father (80 years old pensioner) went to the NEDBANK branch in Soshanguve on the 22nd of May 2019 to report a R10 000 fraudulent transaction on his account. • He was provided with the reference number and...

Category : Credit Cards

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Country : South Africa

I have been seeing money being deducted from my bank account and received emails from a company called lifestyle legal saying that I owe them money. I don't know what the company is about and now they telling me that they taking me to court for something I don't know about.

Category : Banking

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Country : South Africa

In 2016 was retrenched and I filled all form attached retrechement letter,so that insure can pay,but even now insurance didn't pay.(ID:7411155567086)Please help

Category : Insurance

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Country : South Africa

THIS IS MY ID NO 8510100975085. I have a car service plan with standard bank that is debiting together with my car insurance that was the plan of 15000-45000km and I have reached those kilometers but they are still debiting and when I go to the bank they give me numbers to call I have made several calls but nobody is able to assist me they would transfer me from one person to the another without any success of my query being resolved and it would end up being an hour on the line, I would...

Category : Insurance

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Country : South Africa

I have been insured with BUDGET almost 7 yrs both my houses My 2 nd house Not a single claim ( with tenant Doctor & his wife )roof was repaired & waterproofed 8 Months ago cost Almost R13,000 for 8 months we had about 10-15 heave thunderstorms My tenant did not complain about leaks Over the Easter weekend AS PER Alberton Record Wears Hail storm in 20 years I suddenly had 3 leaks I put in a claim at BUDGET mad all excuses rejected claim I think thay don't have any money to pay out So to all...

Category : Insurance

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Country : South Africa

I went to the Game Eastgate mall store to close the Game store card 24 April 2019 assisted by the lady DIMAKATSO who called RCS and they asked to speak to me I then confirmed that I want the card closed , I was told it will be closed within 48 hrs , 48hrs passed got an email on 30 April 2019 asking me to send proof of banking details and a copy of my ID certified of which I SCANNED emailed back to the sender becaus there is a surplus that they have to refund .Two weeks later no refund no...

Category : Credit Cards

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Country : South Africa

My name Rachel Maunye and I have been having house a household insurance with Old mutual for the past 4 to 5 years. The only time I claimed was three weeks back where they came and took my appliances and even to date I'm still waiting for the them to come back to me. whenever I call them they tell me that they will get back to me cos Boitumelo is on leave as shes the one handling my claim. My claim number is 1053438 and contact 0787277692/0721731519

Category : Insurance

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Country : South Africa

Got a settlement amount from call centre lady on WOolworths credit card debt which was handed over to MBD. I confirmed the amount by 3 different ladies. With my consent, they debited my account. I got an email today saying I still owe money, and that the amount given to me was an estimate. When i phoned to query this, I was told the amount owing now, is nearly R3000 more. I sent many emails asking for a paid up letter, since march 2019, and no one came back to me. Today, i get an email saying...

Category : Loans

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Country : South Africa

I went to buy roasted corns at pep store limpopo mall and only to find then expired and when I called the manager offered a refund, she did not even ask me how am I feeling since iv consumed their product that is out of date. Till now no follow up has been made on the out product they are selling.... It's to damage the Montagu brand since they dnt know that you guys are selling their products even if they are expired

Category : Stock Market

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Country : South Africa

They charged me an excess of R28000 and never told me about all these excess charges when I signed with them, It wasn't even in the contract they gave me. They slapped me with all these hidden terms and conditions which they never dislosed from the beginning when it was time for them to fix my car. I even signed for and excess waiver. They only told me about waiting periods when it was time for them to pay. They will gladly take your money but will never be there when you need them. You need...

Category : Insurance

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Country : South Africa

good day my name is mandisi mankune i joined old mutual with the perpose of investing. when the opened the investment account for me the guy who was assist by mangaliso when i joined. he gave this investment and another saying that if i pass away my wife will recieve the money i joined. when i went to the old mutual in mitchell's plain i was told that it was the funeral cover. so cancelled itand i was left with an investment. which i decided to close it. close it by khayelitsha branch this...

Category : Insurance

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Country : South Africa

I HAVE BEEN IN THE RECEIVING END OF TERRIBLE SERVICE FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER COMMUNICATED WITH ABSA INNOVATION GROUP AND SEND THEM ALL DOCUMENTATIONS THEY REQUIRE LAST WEEK...NOTHING HAS HAPPENDED AS YET AND WHEN I CALLED THEM THEY NOW TOLD ME THAT I MUST WAIT UNTIL NEXT WEEK MONDAY TO GET THE FEEDBACK REGARDING THEIR CLAIM ASSESSMENT. I WAS FURTHER TOLD THAT THEY (ABSA INNOVATION GROUP) WAITING FOR THEIR SYSTEM TO GIVE THEM THE NAME...

Category : Insurance

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Country : South Africa

I HAVE BEEN RECEIVING A TOTALLY BAD SEVICES FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER SEND THEM THE QUOTE LAST WEEK. FIRSTLY, ABSA INNOVATION GROUP TOLD THE DEALER THAT THE MILIAGE ARE NOT CORRECT EVEN THOUGH THE DEALER GAVE THEM FULL SERVICE HISTORY.YESTERDAY I PHONED ABSA INNOVATION GROUP ABOUT THIS ISSUE WHERE I WAS TOLD EVERYTHING IS ALREADY BUT TODAY I AM BEING TOLD THAT I NEED TO WAIT FOR 5 WORKING DAYS FOR THEM TO ASSESS MY CLAIM AND ALSO SEND AN...

Category : Insurance

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Country : South Africa

On 9/4/19 I lodged a claim at ABSA Insurance company for my swimming pool's pool pump that packed up. It does not have any pressure of suction. To eliminate a few errors, we disconnected the pump and had it tested. We got told that the pump is "finished" by 2 different individuals who tested it. The assesor came to my house on 12/4/19. I heared nothing from ABSA until I phoned on 24/4/19 to ask what is happening with my claim. I got told that someone will phone me withing a day or 2. I then...

Category : Insurance

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Country : South Africa

Affinity insurance gave me a courtesy car as part of the package I pay for. This is to help me while the car is being repaired. But they sent the authorization to wrong repairers. After I followed up I picked up that my car was not being fixed because the panel beaters have not received an authorization from affinity. I contacted them to rectify that and asked them to extend the car hire period as it is their fault that my car is not fixed. They are refusing to do that.

Category : Insurance

(1) Replies

Country : South Africa

FNB SERVICE my online banking was blocked, some or other fraud issue, i visited the Centurion branch where this problem was supposedly sorted out. i have now been trying for three (3) days to have this fixed, they keep on sending my call to the fraud department but there is no answer. AND there is no fraud attempt on my account, i checked with the teller on 24/4/2019. what must one do to get good and proper service these days ? i am extremely annoyed and frustrated

Category : Banking

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Country : South Africa

I took Vehicle tracking and Recovery with the above mentioned company from the 22/11/2012 and on the 10 of March 2019 I cancelled the services with them I found a cheaper quote. but on checking my bank stamen they deducted on the 15th of April again and now I had to be for to services with different service provider. My details are as follows-: Surname & Initials: Nkotha JBL Vehicle Type: Chev Cruze Reg No: YPX 966GP Altech Account number:1699081

Category : Insurance

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Country : South Africa

Hi my name is Lorraine,on Saturday,went to old mutual to cancel my retirement savings,they told me to bring 3 months bank statement,I'd and tax clearance certificate,I went to SARS yesterday to get that certificate.Today when I go there,I am now told that I can only cancel but wot get my money,it's not like I am just canceling for no reason.I am relocating to Israel,so I won't be able to ask my mom to pay both my retirement policy and my life cover,since that will too much for her,she's a...

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Lorraine,on Saturday,went to old mutual to cancel my retirement savings,they told me to bring 3 months bank statement,I'd and tax clearance certificate,I went to SARS yesterday to get that certificate.Today when I go there,I am now told that I can only cancel but wot get my money,it's not like I am just canceling for no reason.I am relocating to Israel,so I won't be able to ask my mom to pay both my retirement policy and my life cover,since that will too much for her,she's a...

Category : Insurance

(0) Replies

Country : South Africa

Complaining about ABSA life insurance, They proposed to me to join the hospital plan and I asked if it will cover my husband as well and they said yes, so it happened that my husband got sick and admitted to hospital and when I claimed they say my husband is not covered. Now I need to hear that recordings, My name is Mrs Maswanganyi Patricia, ID 6709060813086, Cell. 0606249580. Im still waiting for recordings

Category : Insurance

(0) Replies

Country : South Africa

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