Banking Complaints

THIS IS MY ID NO 8510100975085. I have a car service plan with standard bank that is debiting together with my car insurance that was the plan of 15000-45000km and I have reached those kilometers but they are still debiting and when I go to the bank they give me numbers to call I have made several calls but nobody is able to assist me they would transfer me from one person to the another without any success of my query being resolved and it would end up being an hour on the line, I would...

Category : Insurance

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Country : South Africa

I have been insured with BUDGET almost 7 yrs both my houses My 2 nd house Not a single claim ( with tenant Doctor & his wife )roof was repaired & waterproofed 8 Months ago cost Almost R13,000 for 8 months we had about 10-15 heave thunderstorms My tenant did not complain about leaks Over the Easter weekend AS PER Alberton Record Wears Hail storm in 20 years I suddenly had 3 leaks I put in a claim at BUDGET mad all excuses rejected claim I think thay don't have any money to pay out So to all...

Category : Insurance

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Country : South Africa

I went to the Game Eastgate mall store to close the Game store card 24 April 2019 assisted by the lady DIMAKATSO who called RCS and they asked to speak to me I then confirmed that I want the card closed , I was told it will be closed within 48 hrs , 48hrs passed got an email on 30 April 2019 asking me to send proof of banking details and a copy of my ID certified of which I SCANNED emailed back to the sender becaus there is a surplus that they have to refund .Two weeks later no refund no...

Category : Credit Cards

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Country : South Africa

My name Rachel Maunye and I have been having house a household insurance with Old mutual for the past 4 to 5 years. The only time I claimed was three weeks back where they came and took my appliances and even to date I'm still waiting for the them to come back to me. whenever I call them they tell me that they will get back to me cos Boitumelo is on leave as shes the one handling my claim. My claim number is 1053438 and contact 0787277692/0721731519

Category : Insurance

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Country : South Africa

Got a settlement amount from call centre lady on WOolworths credit card debt which was handed over to MBD. I confirmed the amount by 3 different ladies. With my consent, they debited my account. I got an email today saying I still owe money, and that the amount given to me was an estimate. When i phoned to query this, I was told the amount owing now, is nearly R3000 more. I sent many emails asking for a paid up letter, since march 2019, and no one came back to me. Today, i get an email saying...

Category : Loans

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Country : South Africa

I went to buy roasted corns at pep store limpopo mall and only to find then expired and when I called the manager offered a refund, she did not even ask me how am I feeling since iv consumed their product that is out of date. Till now no follow up has been made on the out product they are selling.... It's to damage the Montagu brand since they dnt know that you guys are selling their products even if they are expired

Category : Stock Market

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Country : South Africa

They charged me an excess of R28000 and never told me about all these excess charges when I signed with them, It wasn't even in the contract they gave me. They slapped me with all these hidden terms and conditions which they never dislosed from the beginning when it was time for them to fix my car. I even signed for and excess waiver. They only told me about waiting periods when it was time for them to pay. They will gladly take your money but will never be there when you need them. You need...

Category : Insurance

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Country : South Africa

good day my name is mandisi mankune i joined old mutual with the perpose of investing. when the opened the investment account for me the guy who was assist by mangaliso when i joined. he gave this investment and another saying that if i pass away my wife will recieve the money i joined. when i went to the old mutual in mitchell's plain i was told that it was the funeral cover. so cancelled itand i was left with an investment. which i decided to close it. close it by khayelitsha branch this...

Category : Insurance

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Country : South Africa

I HAVE BEEN IN THE RECEIVING END OF TERRIBLE SERVICE FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER COMMUNICATED WITH ABSA INNOVATION GROUP AND SEND THEM ALL DOCUMENTATIONS THEY REQUIRE LAST WEEK...NOTHING HAS HAPPENDED AS YET AND WHEN I CALLED THEM THEY NOW TOLD ME THAT I MUST WAIT UNTIL NEXT WEEK MONDAY TO GET THE FEEDBACK REGARDING THEIR CLAIM ASSESSMENT. I WAS FURTHER TOLD THAT THEY (ABSA INNOVATION GROUP) WAITING FOR THEIR SYSTEM TO GIVE THEM THE NAME...

Category : Insurance

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Country : South Africa

I HAVE BEEN RECEIVING A TOTALLY BAD SEVICES FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER SEND THEM THE QUOTE LAST WEEK. FIRSTLY, ABSA INNOVATION GROUP TOLD THE DEALER THAT THE MILIAGE ARE NOT CORRECT EVEN THOUGH THE DEALER GAVE THEM FULL SERVICE HISTORY.YESTERDAY I PHONED ABSA INNOVATION GROUP ABOUT THIS ISSUE WHERE I WAS TOLD EVERYTHING IS ALREADY BUT TODAY I AM BEING TOLD THAT I NEED TO WAIT FOR 5 WORKING DAYS FOR THEM TO ASSESS MY CLAIM AND ALSO SEND AN...

Category : Insurance

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Country : South Africa

On 9/4/19 I lodged a claim at ABSA Insurance company for my swimming pool's pool pump that packed up. It does not have any pressure of suction. To eliminate a few errors, we disconnected the pump and had it tested. We got told that the pump is "finished" by 2 different individuals who tested it. The assesor came to my house on 12/4/19. I heared nothing from ABSA until I phoned on 24/4/19 to ask what is happening with my claim. I got told that someone will phone me withing a day or 2. I then...

Category : Insurance

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Country : South Africa

Affinity insurance gave me a courtesy car as part of the package I pay for. This is to help me while the car is being repaired. But they sent the authorization to wrong repairers. After I followed up I picked up that my car was not being fixed because the panel beaters have not received an authorization from affinity. I contacted them to rectify that and asked them to extend the car hire period as it is their fault that my car is not fixed. They are refusing to do that.

Category : Insurance

(1) Replies

Country : South Africa

FNB SERVICE my online banking was blocked, some or other fraud issue, i visited the Centurion branch where this problem was supposedly sorted out. i have now been trying for three (3) days to have this fixed, they keep on sending my call to the fraud department but there is no answer. AND there is no fraud attempt on my account, i checked with the teller on 24/4/2019. what must one do to get good and proper service these days ? i am extremely annoyed and frustrated

Category : Banking

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Country : South Africa

I took Vehicle tracking and Recovery with the above mentioned company from the 22/11/2012 and on the 10 of March 2019 I cancelled the services with them I found a cheaper quote. but on checking my bank stamen they deducted on the 15th of April again and now I had to be for to services with different service provider. My details are as follows-: Surname & Initials: Nkotha JBL Vehicle Type: Chev Cruze Reg No: YPX 966GP Altech Account number:1699081

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Lorraine,on Saturday,went to old mutual to cancel my retirement savings,they told me to bring 3 months bank statement,I'd and tax clearance certificate,I went to SARS yesterday to get that certificate.Today when I go there,I am now told that I can only cancel but wot get my money,it's not like I am just canceling for no reason.I am relocating to Israel,so I won't be able to ask my mom to pay both my retirement policy and my life cover,since that will too much for her,she's a...

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Lorraine,on Saturday,went to old mutual to cancel my retirement savings,they told me to bring 3 months bank statement,I'd and tax clearance certificate,I went to SARS yesterday to get that certificate.Today when I go there,I am now told that I can only cancel but wot get my money,it's not like I am just canceling for no reason.I am relocating to Israel,so I won't be able to ask my mom to pay both my retirement policy and my life cover,since that will too much for her,she's a...

Category : Insurance

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Country : South Africa

Complaining about ABSA life insurance, They proposed to me to join the hospital plan and I asked if it will cover my husband as well and they said yes, so it happened that my husband got sick and admitted to hospital and when I claimed they say my husband is not covered. Now I need to hear that recordings, My name is Mrs Maswanganyi Patricia, ID 6709060813086, Cell. 0606249580. Im still waiting for recordings

Category : Insurance

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Country : South Africa

We lodged a claim with Prestige funerals in Mabopane office their contact number (012)010-0090 and I have been communicating with Sam Masuku (0823639768) and Victor Seloadi (0825544556)and now they don't answer my calls the policy number REF-894/5573 for Esther Ramaeto and the deceased is Clement Mohale Ramaeto the claim was lodged 16 April 2019 and my contact number is (0729937012)

Category : Insurance

(0) Replies

Country : South Africa

My car got involved in an accident, driver was over speeding a bit. Car overturned and was written off by their panel beater but the insurance company took ages to respond, and afterwards rejected my claim. After paying so much, they just refused based on a point in their own policy where they could have deducted some money for the speed issue and at least reimburse me for the damage, but they totally refused. This was flouting their own policy on which they said that they would pay for...

Category : Insurance

(0) Replies

Country : South Africa

I ordered combo steer cheese burger with Jalapenos extra's, Jalapenos was not in my order, I paid R7 for it, I couldn't go back to fetch them as I was far from the shop and I called them, they confirmed that they did not pack them for, I will appreciate if I can be reimbursed.

Category : Stock Market

(0) Replies

Country : South Africa

Yesterday I forgot my travelling cold card at work then I used the other once and was short with six rand then the driver said he cannot travel with me like really I spend 2000 a month to travel with bus and train only six rand they cannot help me with and I was having money in my purse the thing is there is no machine to pay in the bus he was speaking Zulu he even called other person calling him umhloniswa I spoke to him he also denied and the lady helped me in the bus I really felt...

Category : Credit Cards

(0) Replies

Country : South Africa

My name is virginia mukhovha i was in car accident on the 5 April 2019.i phone Renault assistance service the helped me to tower my car ,after that on Tuesday when i come back to work i call Rodel claims the promise to send me the form to claim .i waited the whole day i couldn't get the form .i then call the dealer she sent me the form on Wednesday 10 April 2019 i complete the form i sent them back to Rodel claims on Thursday 8.30 in the morning i waited the whole afternoon no response. i...

Category : Insurance

(0) Replies

Country : South Africa

My name is virginia mukhovha i was in car accident on the 5 April 2019.i phone Renault assistance service the helped me to tower my car ,after that on Tuesday when i come back to work i call Rodel claims the promise to send me the form to claim .i waited the whole day i couldn't get the form .i then call the dealer she sent me the form on Wednesday 10 April 2019 i complete the form i sent them back to Rodel claims on Thursday 8.30 in the morning i waited the whole afternoon no response. i...

Category : Insurance

(0) Replies

Country : South Africa

On the 23/03/2019 I purchased petrol at BP for R500 swiped the amount and transaction was successful and sms from Nedbank confirmed it. (Account in credit) Then on the 04/04/2019 the same R500 deducted from my account and a honfee of R90 charged. On the 05/04/2019 I went to Woolworths and spent R190 as the account was still in credit. The following day another honfee of R90 charged. Now the account is in debit with R632.83 and Nedbank wants me to rectify within 24 hours. Please help because...

Category : Banking

(0) Replies

Country : South Africa

On the 23/03/2019 I purchased petrol at BP for R500 swiped the amount and transaction was successful and sms from Nedbank confirmed it. (Account in credit) Then on the 04/04/2019 the same R500 deducted from my account and a honfee of R90 charged. On the 05/04/2019 I went to Woolworths and spent R190 as the account was still in credit. The following day another honfee of R90 charged. Now the account is in debit with R632.83 and Nedbank wants me to rectify within 24 hours. Please help because...

Category : Banking

(0) Replies

Country : South Africa

Hi i opened an account last week at Ackermans van der Walt street Pretoria but it seems like they haven't scan my document the stuffs are very lazy bcz i was suppose to receive an sms to insure whether my application is successful or unsuccessful the service is very bad please find out and let me know please.

Category : Credit Cards

(0) Replies

Country : South Africa

Bought a car from Raceview motors in Alberton. Within a week I complain about the car and was assured by Salesman that all is well with the car . I continue complaining with no luck. August 2012,meet with Wesbank and dealers and was told that they will take the care and cancel the deal up until this day no formal documents from both parties. I just found out Iam listed for a car that I don't have. Please assist cause now my life is on hold..

Category : Banking

(0) Replies

Country : South Africa

My name is bongani dube, I have been banking with and for do many years. Last month I submitted a claim for hospital cash back I submitted my id,the form I was supplied by them and s hospital statement later on I was told to submit my twelve months medical records which I did. Now that I'm inquiring about the status of my claim they day that they have not received a single payment from me, whereas in December I was told by a lady at absa life that the deducted twice the amount bcoz November...

Category : Insurance

(0) Replies

Country : South Africa

i have been failed by telkom my provider i lost phone went to the store to request an upgrade and was given a new phone which it's premium we agreed that would be a combined premium but telkom went to my account took 2400 dat did not authorized for now am struggling to get refund.now have no money for transport to work or buy myself groceries.

Category : Credit Cards

(0) Replies

Country : South Africa

For a week and a half the Company phoned me to get me to join after I expressed interest because of an ad after a phone call. They phoned me every day at least 3 - 4 times. I joined on Monday 1 April. They wanted R3500 to start with and I payed that over. They asked weather I knew anything about trading and I said no. They got a "trading manager" to get me started. When I started to ask questions about certain aspects I got a blunt replay "I don't have enough money. Not answering my question...

Category : Stock Market

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Country : South Africa

In 2016 september I purchased trading programme and paid R15000 to also be trained on how trade. For the whole year I was never trained and requested refund but never received it they were also deducting R199 on my account and I was never informed about this. They claim that I signed the contract that says there is no refund but I never signed any contract till today 2019 they have not emailed me the copy of that contract because there is no contract I signed. Pls assist I need my money back....

Category : Stock Market

(0) Replies

Country : South Africa

On the 11 of March 2019 I purchased walk in benches which is I was gonna supply to my client (government), At the end of March it was government financial year end so the benches were not delivered bas yet and they cancelled the order, I paid R33000 as a deposit to a company called Linvar in airport industrial in Cape town , now after my client cancelled the order I went back to my supplier Linvar to ask for a refund and they told me they cannot refund me as they already purchased the...

Category : Stock Market

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Country : South Africa

I would like to lodge my utter disappointment in your service for the claim that I lodged on 16 December 2018. • Firstly it took almost 3 months for the car to be fixed. • I did all the communication, I was never updated about the status of the repair process. Eventually the car was returned to my on 07 March 2019, and I discovered that the car was returned with a cracked windscreen – I had to make endless calls to make sure that this is fixed and it was after 5 days. The...

Category : Insurance

(0) Replies

Country : South Africa

A funeral cover was opened and deductions made from my bank account without my consent nor authorisation. When I enquired I was plainly told if I do not want it I must cancel it. When I refused to cancel as I did not open it, i was told to pursue the person who opened it, who is their employee. Basically, its my problem i must deal with it, thats the attitude I got.

Category : Insurance

(0) Replies

Country : South Africa

I have been unfairly treated by this company they claimed that I did fill up their forms online of which it's something I know nothing about even if that's the case maybe some one confisticate my documents and use it as if am the one who applied, I did tell them that I know nothing about the online application but they insist that I did apply and they need me to pay Amount of R1685 for money I didn't receive and even not applied for. Please help bcoz now lately I have been receiving emails...

Category : Loans

(0) Replies

Country : South Africa

I have been unfairly treated by this company they claimed that I did fill up their forms online of which it's something I know nothing about even if that's the case maybe some one confisticate my documents and use it as if am the one who applied, I did tell them that I know nothing about the online application but they insist that I did apply and they need me to pay Amount of R1685 for money I didn't receive and even not applied for. Please help bcoz now lately I have been receiving emails...

Category : Loans

(0) Replies

Country : South Africa

My name is Duduzile Ntimbane my complain is, Capitec bank closed my account with my money of R1000, and there is no valid reason to close my account, they just tell me its because of whatsap stokvel,when I ask them what can I do to open my acc ang get my money they just tell me this today then when I.m coming back with that thing they want, suddenly no they want another thin I even go to police station to do affidavit because they said so but noghing change, now I don't know what can I do and...

Category : Banking

(0) Replies

Country : South Africa

Hereby wish to complain of the bad service I received from FinChoice, I took out a loan with them in February 2019 and advise the agent that my salary date was the 25th of every month as per our conversation. To my surprise they put through a debit order on the 22nd of February which I didn't complain about because my company paid us early. On the 22nd of March 2019 they again but the debit order through which resulted in my bank account being negatively effected. I contacted them and was...

Category : Loans

(0) Replies

Country : South Africa

I have send communication with regards to a cancellation of my car insurance offered by WESBANK (Driva cover) through telesure- my request was delayed with email requests for 1 item followed by another email requesting 1 item and this carried on until my bank was debited today 25/03/2019- i have been calling telesure and sending them emails with regards to cancellation of my policy- A lady by the name of Pearl Makhosazana Mthembu-informed that my matter is escalated to the manager- to this...

Category : Insurance

(0) Replies

Country : South Africa

I got accident last year November and unfortunately it appeared that car was send to Panelbeater not Approved by Nissan against the policy company. So after that it was worse that after repair inspection letter was not done infact the car was not send to Nissan to approve. Warranty fell off now i can't get service. I got into accident lately now neither insurance or dealership are willing to help me. Is been 4 weeks. Panelbeater can't produce After Repair inspection letter to reinstate...

Category : Insurance

(0) Replies

Country : South Africa

I called finrite insurance to enquire about my premium that was not debited on the 1st of March, to my surprise I then find out that my cellphone policy had lapsed. Finrite never communicated with me about either the returned debit order or that my policy has lapsed. I spoke to their team leader who seem not to know how to handle such matters. All I want to know is how can a policy goes up to lapsing without the company communicating with me. Their responce was I DON'T KNOW I DONT WORK IN...

Category : Insurance

(0) Replies

Country : South Africa

Hi, I am complaining about my financial institute which is Nedbank, there is an unauthorized debit going through and my bank is charging me, now my account sitting on -R915.00 only with the bank chargers from Zero balance to - R 915.00. please help me so that the bank can reverse all the chargers to Zero balance.

Category : Banking

(0) Replies

Country : South Africa

Sable is terminally ill; suffering from a culture of institutionalised dishonesty and an inability to accept accountability for proven failures due to inflated egos and testosterone overload. Despite conceding to having put my funds at risk of fraud dozens of times, the company director was so incensed that I highlighted these failures, that he closed my account without my authorisation and without prior warning. Staff leave fraudulent 5 star google reviews for themselves with the...

Category : Banking

(0) Replies

Country : South Africa

We went to claim at Avbob Portshepstone they assisted us with the claim due to benefits we took the body to their mortuary, to our suprise family went yesterday(14 March) to dress the body since he had a car accident and there was a cement that fell on him he was still like that not cleaned and family had to wash the body themselves with no assistance, can you imagine already we were asked by the family why we took the body to Avbob as there were many funeral parlour close by who will clean...

Category : Insurance

(0) Replies

Country : South Africa

I have a un paid balloon of R41000 with Wesbank. Old mutual in Bellville and N1 City in Goodwood are willing to finance me provided that Wesbank can provide them with letter that I have made an arrangement with them that I will pay the normal installment which was R2500. Then they will be able to load that information to their system. Then they will be able to pay them the full amount of 41k to them. The reason why they need that letter is because on their system it shows that I pay 41k which...

Category : Banking

(0) Replies

Country : South Africa

I have a bond with you FNB 3000010987457 which it is still at R700k after 13 years which means I only paid r230 in 13 years? Vj and Cn Msomi

Category : Loans

(0) Replies

Country : South Africa

I regret with all my heart to be a client of this shit Insurance company. When you claim that when you who they really are. A robbery company. They give you shitty excuses when it's time to approve your claim. They make you spend money, put you on hold just to waste your airtime. I'm more than dissapointed. I don't even know if I will get another phone I don't know why this store are still asking to people to apply for the insurance when they know the shit service that customers get from...

Category : Insurance

(0) Replies

Country : South Africa

i keep getting miss calls from creditworx 087 .... or 021 ..... the caller either puts me hold with music playing on the backround. today someone called then kept quite then hung up, i then called the number back and sopke to Zanele and requsted to be put through the team leader. she said the team leader is on the other line, i therefore gave her my details for the team leader to call. she then insisted on getting the reasons why i want to speak to the team leader and said they do not call...

Category : Stock Market

(0) Replies

Country : South Africa

I'm a client of Circle Finance which is a short loans Company it been great i don't wanna lie i had a problem at home and i was forced to reverse a debit order that was December late then i got back from Natal i called the lady who use to help me every time i told her my story she understood i made an arrangement she said i need to pay cash before we make arrangement before i did that they deducted my account and i reversed it and paid the amount we agreed on that was last January on February...

Category : Loans

(0) Replies

Country : South Africa

I took out vehicle insurance from outsurance on the 28th January. I then cancelled on the 29th as I found a cheaper quote. I the contacted them on the 7th to find out about my refund. I was then told that I had not cancelled my policy. I reaffirmed my position and was told that I would only get a refund of just over half the premium that I paid and was told that I would only receive this in the middle of March. I have been pushed from pillar to post as I am trying to get hold of the voice...

Category : Insurance

(0) Replies

Country : South Africa

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