Banking Complaints

MY CLAIM FOR FUNDS AT WORK WAS SUBMITTED ON THE 13TH OF AUGUST WHICH THE TURN AROUND TIME WAS 26DAYS FROM THE DAY OD SUBMISSION IVE BEEN TRYING TO GET HOLD OF THE CONSULTANT WHO HAS BEEN HANDLING THE CLAIM EVER SINCE BUT HAS HAD NO RESPONSE FROM ANY MANGER OR CONSULTANT IT HAS LEFT ME FURIOUS AS I HAVE HAD NO INCOME FOR THE PAST 2MONTHS AND MY CREDITORS HAS BEEN WAITING ON PAYMENTS ASWELL AS MY BANK NOW DEBITING ON NON FUNDS IN MY ACCOUNT THAT I WILL PAY FEES FOR. AND NOW MOMENTUM SAYS TAHT I...

Category : Insurance

(0) Replies

Country : South Africa

Hello, My name is Ziphozethu Buyana, I lost my cellphone in December the 14th. I sent the required documents on the 15th December 2019 and called Finrite to confirm if they have received the documents and they said they need a bill statement for insurance showing that the insurance has been paid, I went to Telkom to request the specific bill and ref no. When I got to Telkom an agent told me that the insurance is active and it has been active from the month I bought the device. An agent from...

Category : Insurance

(0) Replies

Country : South Africa

morning, im requesting the tax certificate on Mr Patrick's behalf. he's no longer working for the scaw metals company. his membersip cerificate is06200001246

Category : Insurance

(0) Replies

Country : South Africa

morning, im requesting the tax certificate on Mr Patrick's behalf. he's no longer working for the scaw metals company. his membersip cerificate is06200001246

Category : Insurance

(0) Replies

Country : South Africa

i bought an iphone from telkom jhb cbd in 2019.i also took up insurance with finrite administrators.the company as whole is such a joke.its a pitty that not even a single person from finrite can help me from the top brass to the bottom my iphone was stolen on the 11 of august 2020 and i called finrite the very same day and up to today i still dont have a phone as they keep on saying they dont have stock and to make matters worse they say they dont know when they will have stock'. its that...

Category : Insurance

(0) Replies

Country : South Africa

I once ordered watches last and I paid but I didn't receive 2 watches, I called Avon offices and they said I must claim I did but never received them until today. last month again I ordered combos and perfumes where not in the box.

Category : Stock Market

(0) Replies

Country : South Africa

I recently learnt that MiWay charges an additional excess on claims of R500.00 Should you miss two consecutive premium debits then MiWay automatically levies this penalty against any future claims. South Africa has just lost 3million jobs due to the national lockdown. If MiWay has a 1% stake in that number then 30k people are potentially affected by this. 30k X R500 = R15m. So whilst struggling to keep the lights on and feeding your family, MiWay makes R15m off of those same clients?...

Category : Insurance

(0) Replies

Country : South Africa

i had an account long time here, three years back i paid it up because i wanted sometime off, out of the blue when i got home there was an order delivered that i didnt place . i sent back the order but i recently checked my credit history it shows that i owe avon justine for an order that i didnt accept. how come? this is affecting my scoring.

Category : Credit Cards

(0) Replies

Country : South Africa

On Monday 27 July I spoke with Cameron Ref: 37256649. It was to put a transaction of R933.21 on 6 months budget. Later that day, I received my Statement, which did not reflect the above. On Monday 3 August I spoke with Fazlin (unsure of spelling), who told me the reference just stated "Resolved" (whatever that means!!!). I said that I wanted to know what exactly was resolved. She confirmed my Cell number and promised to call with an answer. I left it 2 days and started again, obviously...

Category : Credit Cards

(0) Replies

Country : South Africa

My father passed away in February 2020, I went to Thabani mall for claim. the guy(Mulalo) who assisted me was not friendly and I think he called my mothers funeral premium. March they only deducted for me and my family and did not deduct for my mum. I called to check why and I was told that it will be fixed end of March 2020. before my father passed on I they were deducting R184 and from end of March they deducted R204.50. I called to check why are they deducting more money, I was sent from...

Category : Insurance

(0) Replies

Country : South Africa

I logged an emergency claim which took forever to sort out. It was handled by Caroline Sharp whom I tried to contact but never bothered to respond. They are so unprofessional, they don’t understand what is emergency

Category : Insurance

(0) Replies

Country : South Africa

Good day In january this year I registered a formal claim with ABSA idirect to day is july I am still waiting for my car to be fixed. I tried to call them several times. The other time I spoke to a lady called Queen. She told me they gave authorisation to a panel beater in Springbok and yet I am staying in De Aar and I when I join them I was staying in De Aar. I am 4 years with them and this is my first claim. Queen told me that they will speak to their assessor up until now I am still...

Category : Insurance

(0) Replies

Country : South Africa

ABSA activated a relief plan without my consent and refuses to remove it. I have been to the branch numerous times. They can’t help me and ask me to call ABSA vehicle finance .I call then I speak with multiple consultants who promise to call me back and never do. Dorah Mapoane has promised me that the relief plan is cancelled but I kept receiving statements that show that it’s not every time I call her she tells me to wait for the following statement .This increased my term and interest...

Category : Banking

(0) Replies

Country : South Africa

ABSA activated a relief plan without my consent and refuses to remove it. I have been to the branch numerous times. They can’t help me and ask me to call ABSA vehicle finance .I call then I speak with multiple consultants who promise to call me back and never do. Dorah Mapoane has promised me that the relief plan is cancelled but I kept receiving statements that show that it’s not every time I call her she tells me to wait for the following statement .This increased my term and interest...

Category : Banking

(0) Replies

Country : South Africa

I have reported a lost phone and was told to submit my necessary documents which I did. Finrite never contacted me for the missing case number so I contacted then myself in order to find out why is the claim taking so long so I gave them the out standing case number however I was told that I will receive a sms or email which I never did I contacted them again and again a lady told me befor the end of the day I will receive a sms or email for the access amount... Three weeks has pass since...

Category : Insurance

(0) Replies

Country : South Africa

Good day My name is Xolela Pongwana with the ID NUMBER 8709256099084. I would like report a bad customer service of the above mentioned insurance provider by the name of FINRITE INSURANCE as I have been calling their claims department several times with no answers provided to me with regards to my claim ever since I submitted the documents they required to process the claim along with their claims form. As of the 01June2020 almost everyday I sent emails to [email protected] and...

Category : Insurance

(0) Replies

Country : South Africa

We haven’t receive insurance payout my aunt passed away in February and we did notify Goduka H M Holdings,but they haven’t payed till to date and now they are not picking up our calls.

Category : Insurance

(0) Replies

Country : South Africa

Nedbank deducts fees as they wish and its a struggle to get anyone who is willing or able to assist. Today I was even told I could not lodge a complaint and was passed from pillar to post and the final person I spoke to said he would call me back - Im still waiting? I am always told to complete a dispute resolution form. Why must I go through this pain every other month because Nedbank card can't get it right? Waiting for lockdown to end and then time for a new service provider. Good bye...

Category : Credit Cards

(0) Replies

Country : South Africa

I went to pep store to do money transfer and the till lady decided to pay dstv instead and now I can't get back my money and I have go to dstv local offices so that they can reverse my money just imagine doing all this hustle during this covid 19 pandemic. This happened at Kriel pep cell store

Category : Banking

(0) Replies

Country : South Africa

Accidentally clicked on that site for I was looking for a loan company,after a while I got an email that said I successfully joint their service. I immediately sent that company an email in which I stated I'm not interested in their services. I never received any emails from them again up until the 25th of this month when my salary was paid in my bank account. I received a notification that a R390 was debited from my bank account from them.The Biggest Scam ever!!!

Category : Loans

(0) Replies

Country : South Africa

Accidentally clicked on that site for I was looking for a loan company,after a while I got an email that said I successfully joint their service. I immediately sent that company an email in which I stated I'm not interested in their services. I never received any emails from them again up until the 25th of this month when my salary was paid in my bank account. I received a notification that a R390 was debited from my bank account from them.The Biggest Scam ever!!!

Category : Loans

(0) Replies

Country : South Africa

hollywoodbets i have been a hollywoodbets client for 10years now and have received poor pathetic customer service via having to find it hard to withdraw funds from my hollywood bets account. i did however forward the necessary required FICA documents. i have also forwarded my "selfie" for verification. all i get is lame excuses from consultants. funny thing is, i always topup my hollywoodbets account with no problem, but i can't withdraw my winnings. this is extremely dissapointing. my...

Category : Banking

(0) Replies

Country : South Africa

Worst service in Northgate! 0828544334

Category : Banking

(0) Replies

Country : South Africa

2 days ago I've opened my world savings account online then I was asked to submit my ID to get the card and activate my account so yesterday I got another call saying I will need to submit my ID copy so I've given the lady who called me 2 options of the branches that are near me so I've asked if its fine if I can go to alex plaza to submit there and get the card and she said fine I can do that so I knocked off early to get to alex plaza before 5pm and when I got there the consultant told me...

Category : Banking

(0) Replies

Country : South Africa

Good day, i am hereby registering my complaint against Standard Bank regarding the excess amount paid to them for vehicle account. the account was closed month end feb 2019 following my enquiry with them. The strange thing is as i was not aware since was not getting statements,i continued paying until month end July.I request refund and only 2,151.50 was paid instead of 10,000.Until today the answer i am getting from standard bank is they are still reconciling then they will keep me...

Category : Loans

(0) Replies

Country : South Africa

Maxlaw deducted R550 with the promise of assistance in order to clear my credit records that would assist me with future loans. There has been no contact since 24th December 2019

Category : Loans

(2) Replies

Country : South Africa

I need to make exchange by the complex shoprite manager and her colleague they refuse to make an exchange for me and they gave me attitude that i should go to mall to make exchange

Category : Stock Market

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Country : South Africa

Still am waiting 4my cheque be clear 2day past NW already

Category : Banking

(0) Replies

Country : South Africa

Msure service is very bad I struggle no a month with my claim every time I phoned a different person answerd.They asked the dealer several times for information to complete the claim what he does and know after all we must hear they cannot help.Its know a month that I didn't have transport and they are not able to help me but I pay them every month. Why paying for something I CANNOT bennifit from .Im stugged know with out transport and insurance are paid up but are not able to heip its Bad.

Category : Insurance

(0) Replies

Country : South Africa

I have since the 29th Nov 2019 walked-in ABSA Brach Centurion requesting Bond Statement for the Bond granted by them in 2009 FOR Court Processes.The request has been since logged at HOMELOANS with reference case C- 02679985. On follow up on the 9th Dec 2019, I find nothing was done and told by Mr Lionel Simons that it will take two weeks to be assisted. Following some exchanges was told the request will be filed for the 10th maybe I might be assisted. Mr Lionel Simons from the home-loans...

Category : Banking

(0) Replies

Country : South Africa

I was introduced by a friend to this service insurance. They made me signed a contract and I paid the R350 p/m for 10months. At the time my car was due for service, they refused to pay the service provider, their reason was "My car service is expensive". If I pay for myself they will refund my money back, but I must wait for 40days. when they days gone and was time to pay my R3500 they came up with another excuses. I reported to Legal Wise, they also cant get hold of this people. Until now I...

Category : Insurance

(0) Replies

Country : South Africa

I reported a storm damage on my house about 3 weeks now and up to this point the bank is refusing to fix the damages and they insist that they can only fix the structure of the wall wardrobe without the door although the whole unit is damaged. I have been calling their offices almost everyday now and each time the consultants tells me they will send someone to assess however just a week back they gave their service provider a go ahead to fix the unit without the doors claiming they have...

Category : Insurance

(0) Replies

Country : South Africa

I had a policy with standard bank direct life that covers me for permanent disability, i was involved in a mva early january 2019,so i submitted every document that was needed , up until now they havent settled the matter and its hard to perfom my daily work activities,im a breadwinner of 4 kids i only survive with disability grant wich is not enoughf,i want to encourage fellow think twice before signing cause standard bank they not reliable

Category : Insurance

(0) Replies

Country : South Africa

I went to TFG Donna Claire at Greenstone to claim a lost phone on the 24 July 2019. On Aug 112019 ireceived an sms that they confirm receipt of the claim. On sep 9th / 17 Sep/ 13 Oct/ 28 Oct/ 10 Nov/13 Nov/ 2019 they asked for additional info by sms to finalise my claim. As they sent these sms imake means to call them then they ask me to email a photo of a box they want to see emei number. i did that 3 if not 4 times already. after all my effort no one willever come back to me to confirm...

Category : Insurance

(0) Replies

Country : South Africa

my name is Stella Phahla i have a claim and the sent someone to my house to assess the building which was linking and instant of him to assess the building he look at the strack of my house and told me that the person who build the house did not do the right thing and even the devilfork was not build ok.

Category : Insurance

(0) Replies

Country : South Africa

I have repeatedly requested Absa to email my monthly statements, but like a game of tennis, they heave repeatedly emailed back , giving a case number, and that a Consultant will call me back. I repeatedly tell them I just want a monthly statement . Mr ABSA, , read your flippin ails, just email the monthly statement!!

Category : Credit Cards

(0) Replies

Country : South Africa

I from Maponya mall african bank the guy with no name tag showing he's rude firstly he close the door 12:45, secondly I must be the one listening to him we where 3 customers not being help he told the first lady he's won't be able to assist and he told me come back Sunday it means I must use another money for taxi far of which I want money can a regional manager call me to apologize my no 0737856309

Category : Loans

(0) Replies

Country : South Africa

I took out a loan with Capitec bank in 2016 I got retrenched and handed in my retrenchment letter to settle my dep't which I had had the retrenchment policy with them. In 2019 I applied for a loan and the outcome was they can never give me a loan with them again Capitec bank because of the dep't they had to clear it was not my fault I got retrenched I got a good job good money and Capitec just refused to help me I bank with them for a very long time I just thing it is very unpeopled not to...

Category : Loans

(0) Replies

Country : South Africa

I had a car accident in the 29th of September I called the insurance to be assured to tow the car. I was told they cannot pick up any information with them. I do not have an insurance with them. I was sent to different departments, till someone said they’ll have a look on Monday and they’ll tow my car . If I don’t have insurance they I’ll have to pay the tower, if I do then I am covered. Following day on the 30th I submitted my insurance claim as now they were able to find my profile....

Category : Insurance

(0) Replies

Country : South Africa

How can you guys not supply prove of payment documentation for your customers.I am tired off begging them for this information every year.

Category : Insurance

(0) Replies

Country : South Africa

Ref:CCA230397 HOW CAN ANYONE BANK AT NET BANK IF THEY CANT ACCOUNT MY PAYMENTS TO THEM. AND IF THEY HAD EMAIL ADDRESSES I COULD SEND THEM THE PROOF OF THERE INCOMPETENTCY. HOW MANY POOR PEOPLE DO THEY CON BECAUCE THE BANK IS INCOMETENT.

Category : Credit Cards

(0) Replies

Country : South Africa

Other than a clerk that can't help me I receive every week threatening text messages on my cell 0658757555 for a account reference CCA230397 but for more than a year every month my account is debited with R200 rand.

Category : Credit Cards

(0) Replies

Country : South Africa

Good day, My Phone was stolen due to kidnapping, and after my recovery, I went to MTN to submit the claim and MTN consulted MTN who told me that they can’t assist due to the fact that I don't IME no, later during the month I found the box of the phone and submitted the claim, I received an email on my phone informing me to submit missing info, which I did, and Pinnacle consultant called who informed me that my claim was declined due to the following;- • that I took long to claim, and...

Category : Insurance

(0) Replies

Country : South Africa

Final payment in respect of my short term loan was made early August 2019 after detailed discussions with their accounts department. The settlement amount was confirmed and payment was made within 24 hrs. The POD from my Bank was mailed to the responsible agent as requested. Today, weeks later and after endless discussions with Consultants the account is still open and my payment has not being allocated yet. This morning they very politely informed me that legal action will be taken as my...

Category : Loans

(0) Replies

Country : South Africa

Final payment in respect of my short term loan was made early August 2019 after detailed discussions with their accounts department. The settlement amount was confirmed and payment was made within 24 hrs. The POD from my Bank was mailed to the responsible agent as requested. Today, weeks later and after endless discussions with Consultants the account is still open and my payment has not being allocated yet. This morning they very politely informed me that legal action will be taken as my...

Category : Loans

(0) Replies

Country : South Africa

My husband passed away on 15 August 2019. He had an accident policy with Different Life for many years. On the policy state you can make a choice for accident / cancer. They don't cover natural courses. My husband knew that he might not died in a car accident and that is the one reason why he didn't take any extra life insurance out. He paid almost R600 a month for accident cover which doesn't make any sense. But I am not going to leave it like this. The agent who called me promised me she...

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Happy Malindi I’ve raised my frustration in numerous occasions with the FNB Bank through careline, and logging complain through their online (Ref 1946709) it’s almost three weeks and still hasn’t received any feedback reading my problem, my private banker (email: [email protected]) I am not sure why is Bank is taking so long to resolve my problem of getting me another private banker. I feel I am paying a lot of money for the services I got enjoy or receiving. I...

Category : Banking

(0) Replies

Country : South Africa

To whom it may concern This serves as a warning never to take the account consolidated option with Direct Axis. What you need to know: * They consolidated wrong accounts on your behalf to the incorrect accounts. Leaving you out off pocket with the money you paid for the consolidation. * don't ever think someone will phone you or confirm with a remittance proof that the account is paid. Please ask for Bank remittance proof, I only received that after many calls and fights. That is...

Category : Loans

(0) Replies

Country : South Africa

I have lost Regent Life policy which I am paying for by debit order for more than 3 yrs. I sent an E Mail to [email protected] on 4 September 2019. I received an automated response later the same day.The latter stated response will be within 48 hrs. As I haven't had any further feedback, I contacted their Customer Service complaints line, cut off twice. I am very frustrated

Category : Insurance

(0) Replies

Country : South Africa

Sars demand tax to my deceased father: Income tax R111 607.92 for 2007 and 2008 penalty amount R8500 my father passed on 2003. Dikeledi from Newcastle branch Sars said I should never report sars bad behaviour or else I will never be assisted.now that's exactly what is happening.i was once kidnapped for my father's estate social developments has knowledge of this.if sars had paid my father's funds this would have been prevented,I am in debts with student loans yet my father was well off, my...

Category : Banking

(0) Replies

Country : South Africa

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