Banking Complaints

I was insured with King Price insurance since 2014. On the call were I took out the insurance they did inform me that the vehicle should have a tracker -(as I discovered when they send me the recording…) So for 4 year all our premiums were up to date. Not 1 follow up call from King Price if someone contacted me to fit a tracker or to confirm that I already have a unit fitted. According to the King Price call center some one from a tracker company was suppose to phone me to arrange...

Category : Insurance

(0) Replies

Country : South Africa

I'm a first time home owner. I bought my property almost 3 years ago. I was approved by all the banks on the loan but when with ABSA as I have been with them from the start. they were also the only bank that requested plans for the property. as I first time buyer this gave me peace of mind. I loaded a building claim on the 23/03/2018. contact was made by the contractor and then the assessor. the assessor informed me that the building work was not done to standard, "my question was, why then...

Category : Insurance

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Country : South Africa

We refunded a customer on 28/03/2018 and to date the customer has not received her refund although it has reflected that it is out of our account. Hence the customer called in swearing bad mouthing our business. I therefore logged a call in with FNB and they casually said she should call them. In the mean time our business is getting a bad reputation due to this whole mess.

Category : Credit Cards

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Country : South Africa

Guys are always eager to find out were they can get excellent customer service...but if u wanna find out were to get the worst of worst customer service you in luck I will tell you walk inside verulam branch standard bank and you will receive the most pathetic service ever the staff don't care about you elders will wait in a query queue for over an hour to receive any assistance no chairs for the elders to stand everything is a shambles there the standard bank is the worst bank to bank guys u...

Category : Banking

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Country : South Africa

a consultant from NBA phoned to offer me a debt review told him I was in hospital so I cant talk or decide until am discharged so now I see I have a block at ITC that's affecting my scoring regarding this but I never signed any forms or agreed to anything with them . I would like the block to be removed with immediate effect.

Category : Loans

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Country : South Africa

I went to the Glen Capitec Bank to register my card online. The guy named Wesley was helping me, to my surprise I was the one who was giving the steps to him and he did not seem to be worried about that. At first I though maybe he will get with the vibe and be helpful. he couldn't be bothered and he even told me to do it myself as he can see that I am clued up we this. I was there for 30 minutes and it was my lunch time couldn't do anything. He didn't even care when I asked him that he...

Category : Banking

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Country : South Africa

I refer to you email correspondence reference: 418268014 and 418268730 In correspondence 418268014 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is fraudulent. Please provide proof that the claims were fraudulent and give details of why. ...

Category : Insurance

(0) Replies

Country : South Africa

The handling of a claim resulting from an incident in December 2017 has still not been resolved. Not the first time that this company has been mentioned regarding lack of service, communication and delivery. Multiple emails and calls from Insurance Broker ignored. Luckily the vehicle is in a drive able/roadworthy condition.

Category : Insurance

(0) Replies

Country : South Africa

I am still waiting for call from consultant? This is my 5 email I call 2 time before not interesting in helping the only answer they give check website or call your business banker? Today I call in I spoke to lady name sasha she drop the call not interested standard bank attitude Very sad this is the service you receive from bank Nazir Gagroo 0824953833

Category : Banking

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Country : South Africa

I have a motor vehicle with MFC and this month I had a fault on debitorders which was returned by my bank due to miscommunication. I owe 2 payments which I made an arrangement to be deducted in a double payment. On the recording she stated that she does not accept it. I have never been late ever or had a problem with paying. Just this once I have a problem and now they are not accepting it and want my car to be taken in. Unacceptable.

Category : Banking

(0) Replies

Country : South Africa

I have a motor vehicle with MFC and this month I had a fault on debitorders which was returned by my bank due to miscommunication. I owe 2 payments which I made an arrangement to be deducted in a double payment. On the recording she stated that she does not accept it. I have never been late ever or had a problem with paying. Just this once I have a problem and now they are not accepting it and want my car to be taken in. Unacceptable.

Category : Banking

(0) Replies

Country : South Africa

For the past month and a bit I have tried unsuccessfully to communicate telephonically during working hours with the call centre. You can only submit a claim telephonically. The other day I sat in the bank on the phone for 45 minutes and eventually gave up. The only time I have been successful is at 8 o' clock in the morning. If you have any further questions you are just not able to get through. I am now cancelling the insurance and that is also proving to be a challenge. I just hope someone...

Category : Insurance

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Country : South Africa

I have a breakin on noticed on 19th March and I had to write to Oakhurst consultant called Thembelihle whom on the 27th requesting assistance of how to lodge this claim and also needing clarity on confusing clauses on their home content policy to date i have received no response even just a decent acknowledgement of my email

Category : Insurance

(0) Replies

Country : South Africa

I wanted to open a bank account for my 16 year old and my 1 year old, I've been trying for about 2 weeks now, whenever I get there they'll tell me to bring something that I don't have,when I bring it they'll ask for something else. Thanks to FNB I managed to open an account for my babies, I wouldn't recommend Capitec to any1

Category : Banking

(0) Replies

Country : South Africa

I was recently involved in a car accident and I was insured with Absa I-direct. I lodged a claim the following day and handed them the required documents. I had to wait for almost a month for them to investigate and after all that, I had my claim rejected and then afterwards, knowing that I no longer have a car and they didn't handle my claim properly, they still want to debit from my account. What kind of business does that and isn't accidents the reason why we have insurance and just...

Category : Insurance

(0) Replies

Country : South Africa

I am constantly getting harassed by a so called company who doesn't want to provide their name their telephone nr is 021 003 4057. They keep on calling at the worst times and keep on with their treats. First company is allowed to threaten any person, they do it, and secondly they clearly do not understand the NCR law that this account should have been closed already, five years have past and the money should have been written off. I demand that a senior staff member of Standard Bank contact...

Category : Loans

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Country : South Africa

Good day I am really concerned about how AON handled my Claim – Claim Ref# 51556397 The City of Joburg sent a technical report to AON Friday, 23 February 2018 about the incident that my Claim however AON only made their first contact with me on Tuesday, 13 March 2018…..more than ten (10) days after receiving the technical report and, the contact was only made after I have made a call to the. Meaning that I should have waited for a longer period and I have no doubt about that....

Category : Insurance

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Country : South Africa

I wanted to draw cash at the till points at the store on Saturday. The cashier did not have enough cash in his till, that I can understand as it was a big amount. However he along with the supervisor just said I don't have and she said we don't have. Now I am a regular Pick N Pay shopper as I work in a big Centre where Pick N Pay Corporate is the anchor tenant. My point is a cashier at a Pick N Pay Corporate would apologise and try and find a till that have sufficient cash. Please Management...

Category : Banking

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Country : South Africa

My work email address [email protected] Telephonic conversation with miway not to debit my account until I cancel my outsurance,the agreement as been breached miway debited my account, causing financial difficulty therefore I want miway to refund my debit and cancel my miway insurance with immediate effect Mr S naidoo

Category : Insurance

(0) Replies

Country : South Africa

I have a long standing dispute with FNB regarding R6400.00 which was withdrawn from my account whilst I had my ATM card with me. I was staying alone and never gave anyone my card. I realised something was amiss when I wanted to withdraw cash myself and soon after I punched my PIN number statement started to come out of the ATM machine, and my card was "swallowed" by the machine, I still have them in my possession, around the same time someone was trying to withdraw money from my account....

Category : Banking

(0) Replies

Country : South Africa

Good day, I am writing this after the poor service I got from Budget Insurance concerning one of my insured items(TV LED SCREEN 55") which was scheduled up for repair on the 09/03/2018 and that was interdepended to the availability of their chosen supplier. On the 09/03/2018 I spoke with the lady by the name(Lusinda Daniels-consultant) who promised me that she will assistance in speeding up of the claim. The supplier(Appliance Care-0118494144)came to collect the TV from where I am staying,...

Category : Insurance

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Country : South Africa

I have submitted a claim on the26 February 3018 I submitted all required documents for my mother waiting period was over I have made 8 payments to hollard they even debited the 9th after I submitted the claim .they told me to submit a medical report which I did they told me it was filled incorrect I needed to go back to hospital to I did I submitted again they told me it was incorrect again I went back to hospital and submitted the 3rd time.now I've been calling them its been three weeks they...

Category : Insurance

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Country : South Africa

i registered a claim on or about December 28 2017.the claim number was given to me on Janruary 2 2018.A Service provider was sent out to do an estimation of the damage within a couple of days.But since then i have recieved the worst service posible.I have been told twice that the service provider would be at my place to carry out the work,this has still not happend.After being let down the second time i was told by a supervisor or line manager that a new firm would be found to do the work...

Category : Insurance

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Country : South Africa

i had a policy and i was never paid out they said i did fraud i need assistant from you

Category : Insurance

(0) Replies

Country : South Africa

CONFIRMATION OF CAR INSURANCE TO SUBMIT LETER TO WEST BANK, PLEASE SEND LETER TO WEST BANK AND TO [email protected], FIND ATTACHED DUCUMENTS

Category : Insurance

(0) Replies

Country : South Africa

Good Evening My name is Lucy Mphuthi I one of the innovation client who is having a top up insurance with innovation group. Last year on the 15th of December I was involved in a car accident whereby my car was declared as a write off that's when I claimed with my vehicle insurance which is auto and general. My insurance paid the market value of the vihicle whereby I had a shortfall. That's when I decided to call the other insurance which is Trafficc insurance to pay for my shortfall. The...

Category : Insurance

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Country : South Africa

Somebody hacked my internet and used money about to R 3900 from my account, the incident happened on the 25th of january so far nothing happened, I am the one who is calling, no update. and I am really not happy about the whole thing because absa is not taking their client seriously and I feel that they are hidden something from me. Can I have a respond on this as soon as possible

Category : Banking

(0) Replies

Country : South Africa

I reported the accident with my insurance on the 24 December 2017 at Esikhawini 3887 H2 section.They organise a tow Truck to come and tow my car from the accident scene to Durban Harvey's panelbeaters.On the 26 January I had a call from the insurance telling me they are going to bring my car back because they rejected my claim.The panelbeaters they have already started repairing my car.They ask me to continue with it,which was the good advice.Then reported the matter with Dispute and...

Category : Insurance

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Country : South Africa

I reported my damaged iPhone 6 on the 21st February to the Insurer which is ABSA iDirect and they indicated that they will send a service provider Platinum Repairs, A week later the phone was not collected with Platinum Repairs sending emails that they are trying to get in touch with me, meanwhile I had no missed calls on the loan phone I am currently using. I emailed them and asked that they come collect by on Tuesday 27th February at 4pm. The courier service they sent, Courier Guy, arrived...

Category : Insurance

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Country : South Africa

Complaint for SANLAM Took out a policy with Sanlam life. Email received dated 28/08/2017 stating policy issued. first debit went off on 28/09/2017. 6 premiums have been paid. on 04/03/2018 one of the dependents passed away and I claimed. Iam now advised the policy is within 6 months Iam disgusted by the service I'm receiving here and advice given by the adviser. If Sanlam is not willing to pay my claim. They should cancel and refund all my premiums.

Category : Insurance

(0) Replies

Country : South Africa

I'm receiving endless mails and sms's of summons to be issued to me for something I did not sign for. Can we stop this loan company and it's legal side dish, which is so by the way not allowed by Google's advertising policy to have multiple businesses and services on one owners name. This is fraud and lets stand together to expose and close them down. They target the needy and brake them down by taking money from them that they already are struggling with.

Category : Loans

(0) Replies

Country : South Africa

I took out a loan with Bruma Finance September 2017 and did not make a payment October, November and December so this means I will be 3 months in arrears and payment was suppose to be R856 every month and I called bruma finance and explained my situation and that January 2018 they should expect R2000 but to my surprise the account was handed over to HTN attorneys and listed on credit bureau as default in December 2017 on the 7th mind you this was a 12 month loan and first payment was October...

Category : Loans

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Country : South Africa

I contact maxlaw to assist me to be removed from debt review i pay 550 to open file and 2500 for the process julia mgidi was the person who was helping me it was on 2015 even now im still under debt review they did not cancel me she no longer responding to my email every time when i call there will say she went to lunch she will call me back it's now 2 years without help

Category : Loans

(1) Replies

Country : South Africa

I'm an FNB client for a long time since I was 19 years old now I'm 40 and what I now currently going through with FNB is horrible in a sense that even the senior management of this finance institution are failing and unable to help. I do have a problem that I lost my job and want to carry on paying my funeral and law cover, but the problem now is that I still want to pay my both those covers that I have with FNB over the counter but they are telling me they don't have an bank account number...

Category : Insurance

(0) Replies

Country : South Africa

I have logged a case to Woolworths ,truworths and MTN with the fraud departments last year December and I have sent all the necessary document they request and I tried to make follow up but no one tried to assist me and Woolworths and truworths they gave MBD Attorneys my details. and I spoke to Steven Appollis at fraud department and he said it will take 30 day to resolve the problem and the rest of other companies they never came back to me. and I cant afford to have a bad record...

Category : Credit Cards

(0) Replies

Country : South Africa

What a bad service i got from Capitec ( Dobsonville Mall ). So Last week Friday my friend and i went to our nearest Capitec to go and open a new account. All we had was an ID copy as well as proof of resident. Now we know that the proof of resident that is required should be in our names however because we do not own accounts we decided to bring our parents latest proof of resident as well as ours. The first gentleman that assisted us was very much helpful and explained to us that we need to...

Category : Banking

(0) Replies

Country : South Africa

policy 6005801 6009705850 Sifile Nomana Glorie made a claim for her late sister inlaw her name is Mditshwa Nonkumbulo Grace her id no 5910290271084 but metropolitana did'nt pay her claim becouse there is outstanding premuim although the policy has been pay on January they declined claim

Category : Insurance

(0) Replies

Country : South Africa

I am trying to get my Car ownership docs from Nedbank, that was fully settled in 2008. Between Nedbank Plumstead, and VAFAftercare, they each insist that the other party have the documents. What an incompetent lot. No one takes ownershio. Being a Nedbank Private Client has not helped at all. I have a string of emails now, and it has been going on for over 2 weeks, and the Buyer of my Jeep is now losing interest Atrocious service and/or advice from Nedank Mark Norrish

Category : Banking

(0) Replies

Country : South Africa

After numerous attempts to obtain a settlement amount on my personal loan, I was offered a compromise settlement amount. This was paid the day they confirmed the amount. Two weeks and many emails later, still not confirmation that the account has been closed. I called them today only to find out that the compromise settlement was never communicated with the correct department, and I therefore still owe them money! Absolutely unacceptable. I just want my settlement letter, and proof the...

Category : Loans

(0) Replies

Country : South Africa

I am a Nedbank Private Client paying a monthly fee for services. I purchased a vehicle many years back, paid it off, and now , wanting to sell it. I have requested the ownership of said vehicle be sent to me, but they throw you from one person, to another Dept, to another Dept. Now, around 5 emails later, and after around 8 days of waiting, I am publishing this email, as I am totally fed up with Nedbank. Nobody I have dealt with takes ownership or responsibility. That old adag of banks,...

Category : Banking

(0) Replies

Country : South Africa

My name is Weziwe Wendy Pahleni i bought a car through absa vehicle finance and i was advised to also take the credit life insurance incase of retrenchment or death which i agreed. Now i am retrenched and i have been trying to get hold of the credit life department but they keep on putting me through on these phone calls that plays music untill it cuts off. I am frustrated now because i am unable to pay my due car installment yet when i took that insurance they promised me that in the...

Category : Insurance

(0) Replies

Country : South Africa

mr otto van tonder con people out of money he said his business can help me with a home loan he even give my salary department proof of loan thats approved.i had to oppen a business they said its saver to start a trust then i will never loose my house,i had to pay mr van tonder R12500. till now no house no money back nothing every now and again i get hold of him then he got excuses and then he change his cellphone nr.he told my lawyer to go ahead with the registration of the house and later...

Category : Loans

(0) Replies

Country : South Africa

I would like to make a complaint about a house still reflecting on my name it was transferred 2years ago off my name I updated with ITC they removed it from my named but after a few months but it back on my name.I sent the attorneys transfer letter to the them and still its laying on my name as im paying a bond and I,m not.Please help?

Category : Loans

(0) Replies

Country : South Africa

I gave my phone in to be repaired with an claim with all of the paper work, at first Cell c told me that they are struggeling to get thru to the insure company, then i went in to get the files and send it in my self, i emailed the files to c surance, i got my ticket and then i called them to find out what i need to pay in. But everytime i call then i sit at caller 25, and waiting to speak to them for an hour and a half, and when i get thru, the line drops. And i have to start from the start,...

Category : Insurance

(0) Replies

Country : South Africa

Good day On the 23rd of November I went to Telekom in Sandton as I wanted to take a laptop contract. I was assisted by Thelumusa and my contract was finalised but as Thelumusa gave me the laptop, the other things were missing like external hard drive and the router was not the one which was advertised on the pamphlet. Then I told musa to cancell the contract as it is a wrong advertisement. But at the end of December I was debited R533 of which I went to the bank for it to be reversed.then...

Category : Insurance

(0) Replies

Country : South Africa

I made a loan online with this company.I after applying for the loan by sending all there requirements they send me a contract saying that my loan application was approved. All i had to do was to pay in a R2500 registration fee and after that the loan amount will be transferred into my account .I was very hesitant to do so because I never had to pay any fees for a personal loan, but i was send another form that said it was insurance on the loan and a new South Africa African legislation. I...

Category : Loans

(0) Replies

Country : South Africa

Our business have a bank card facility with Absa for years with no problems at all and last year Ocktober Absa came and give us a new card machine for our business and since then all our transactions take two days for the money to be in our bank account and after hundreds of calls and emails Absa promise to fix it but after 4 months still a problem.I will not at all recommend Absa card facilities for your business

Category : Banking

(0) Replies

Country : South Africa

I paid R3500 on 11/10/2017 to RCS Credit Card on the balance of R4000,This means my outstanding balance is R500,but the funds are not reflecting on my statements. I Tried to resolve this matter by calling the RCS Group every week to resolve this matter but in vain.Its is about 4 months now ,the RCS charges me 22% interest every month about R345 & keep deducting money from my account every month, when I call RCS Group, their consultants are rude ,they keep telling me they will follow up.I tell...

Category : Credit Cards

(0) Replies

Country : South Africa

they find every excuse not to pay claim,we experiend a hail storm in the south of joburg, this resulted in my roof and ceiling been damaged Oakhurst refused to pay saying that the roof was not maintaced properly bunch of f***king assholes

Category : Insurance

(0) Replies

Country : South Africa

I sent documents confirming loss of my phone Samsung J5 at Promenade Store on the 11th jan 2018. I still haven't received any response. I'm disappointed

Category : Insurance

(0) Replies

Country : South Africa

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