Banking Complaints

hi I have been contacting my current insurer for more than 24hrs now I have been experiencing difficulty with my claim, I recently bought a Hyundai j7 brand new from a Hyundai dealership, my car has been smashed in the passenger window in Pretoria on the 10/07/2018 I reported the case via the police and first for woman same time, I also contacted them yesterday in the morning I spoke to a male assistant named lerato, he told me that I wont be covered cause my policy is not valid due to the...

Category : Insurance

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Country : South Africa

Do you need Loan to expand business? Do you need a LOAN to refinance your home? Do you need LOAN to pay Medical bills? Do you need a LOAN for agricultural purpose? In need LOAN to settle urgent debts? Loans from R50,000 - R10,000,000 00.If you are interested in getting a loan, contact us now: [email protected]

Category : Loans

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Country : South Africa

Nedbank does not value their clients and they are not honest. We wish to lodge a complaint against Nedbank Ms HN Mayaba claimed for damages to her property after the storm which happened last year in Soweto. a contractor was sent to view the damages and later a gentlemen was also sent by Nedbank to verify the extent of damages. The second gentlemen could not climb on top of the roof as a result he called a boy from next door and asked him to assist by checking on the roof for him.The boy did...

Category : Loans

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Country : South Africa

My mother passed on last February we got the money this year February but not what my mom left for us it was short and when we called the call centre they said gepf does second payment but now they telling us they is no money please help [email protected]

Category : Insurance

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Country : South Africa

We submitted an application for a debt consolidation loan to Old Mutual. First they gave us a run around because the statement must be in my husband's name (we have a joint account) and after we did that they came back to tell us the loan was declined as they do not do one accounts / joint accounts. What stupid reason is that if it is a normal transactional account where both our salaries are going in diligently every month. We even presented 5 months bank statements. My husband...

Category : Loans

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Country : South Africa

My name is Tiffany Phakathi. I forwarded a claim on the 12th of JUNE 2018 for a lost cell cell phone via Edgars, who I bought the cell phone from and insured by Finrite. I didn't receive any feedback till I filed a complaint with the retail store and 4 days later i got a call from a Person by the name of Susan Seti who told me my claim was approved on the 13th of June and I should make payment for my excess which I did within 4 hours of receiving the call and I forwarded the proof of payment...

Category : Insurance

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Country : South Africa

applied for a new cheque card received SMS's that card arrived , on day of collection was given a number stating that the estimated wating time will be 30minutes after one hour wsa told that the incoorrect number was issued another number got issued and the waiting period is now an additional fourty four minutes. the attitude of the person in the reception was that it is one of those things ans she is sorry , not even eager to get me assistance.

Category : Banking

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Country : South Africa

I had transferred money into wrong account and then I was advised by service admin that I need to call the person whom I transfer the money to so that he can confirm that he doesn't know the amount he received since the contact they had on the system it's not active,I tried by all means that I get the details of the person while they were doing nothing to assist luckily I did get hold of him and he called them but they just said he must visit nearest branch they cannot assist.am so...

Category : Banking

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Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

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Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

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Country : South Africa

I have an associate, Fred Ford, who lives in Polokwane and due to a disability (stroke) finds it virtually impossible to go to his Standard Bank Branch to complete small some administrative issues which are of great concern to him. If I may explain, Fred had a stroke some time ago and is in a retirement cum frail care home in Polokwane. He has to use a walking frame to get around, and cannot therefore get out to do any business. His speech and mind are not affected - thank God. Right...

Category : Banking

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Country : South Africa

OUTSURANCE NOT WHAT THEY SAY THEY ARE!! THE CONSULTANT: NUNU MAHLOBOGOANE AND MOLEFE NATHA NOT VERY HELPFULL IN WHAT THEY APPRENTLY TRAINED TO DO JUST PASSING THE BUG, CANT SOLVE PROBLEMS. BAD SERVICE FROM OUTSURANCE WHEN I CALL THEM AND ASKED TO SPEEK TO A MANAGER TO SOLVE THIS MATTER OUT THE MANAGER IS NOT IN AND THIS IS HOW THEY COVER FOR EACH OTHER AND WE THE PEOPLE THAT PAY OUR ACCOUNTS UP TO DATE ALWAYS ON THE LOSING END. THIS HAS BEEN GOING ON FOR MORE THAN 6-8 WEEKS IF NOT LONGER.

Category : Insurance

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Country : South Africa

hi there, i joined miway car insurance and i was rewared with a voucher which i had to claim within 48 hours, this was on the 08/06/2018 and there was a number given to me to claim the voucher, there number is invalid as it kept on saying please hold while we transferring you until it drops, till today am still unable to get through to that number number is 0861 000 517.

Category : Insurance

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Country : South Africa

Dear Sir My wife and I visited the Standard Bank branch in Birkinhead in Melkbosstrand on the 7th of June. Our intention was to open another account for fixed deposit in my wifes name. After waiting in the Queue for 10 minutes and the a further 10 minutes talking to your agent we were informed that my wife needs prove of address. I asked the agent if a Bank Statement would be satisfactory only to be told No My wife and I have had accounts with your Bank for these past 35 years, Fixed...

Category : Banking

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Country : South Africa

I would like to share my dissatisfaction with the way I have been treated by LIBERT LIFE unclaimed benefit department. I personally went to their department after I have been traced by the tracing company. I personally went there to find out if the benefit were due to me the lady named Mpho Lekalake checked on the computer screen and confirmed that it was for my late father. I was send to Master of High Court to get LOA, and personally went back to give her the documents. I was surprised few...

Category : Insurance

(1) Replies

Country : South Africa

Direct Axis service is pathetic, I requested a settlement letter, which I received. the loan was settled, and they deducted another debit. I started querying this and for the past 3 weeks they have been giving me the run around. I forwarded the proof of payment. then it was said that the reference number used was incorrect, however the account number was correct and that it will take 1 - 2 days to retrieve the monies and allocate to my name, now I am getting calls stating that my account is...

Category : Loans

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Country : South Africa

proved my country

Category : Banking

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Country : South Africa

I wanted a Capfin loan so I went to pep store in East London Oxford street. I ask one of the cashiers Mpumi if she's the one in charge of Capfin loans, she just told me to queue in the line. I did queue for 30mins when it was my turn she told me the scanner is not working. I'm asking why she made me queue for that long if she knew that info, this woman wasted my time and continued to talk nonsense.

Category : Loans

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Country : South Africa

HI My name is Karen Naidoo . Contact number:0814085812 I am greatly disappointed with FNB as a bank which I have been with for over 15 years. There is money always missing from my account. over this last weekend , I had gone to the ATM and to my dismay There was R2000 missing. Also this isn't the first time. I am a very busy person and I do not have time to monitor my account on a hourly or daily basis. There has been no sms messages saying where has the money gone...

Category : Banking

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Country : South Africa

Personal Loan: 8002706696801, ID 740710 0302 082, I have requested a settlement amount on my personal loan, it took Nedbank a month to confirm the settlement amount. I spoke to Fulie, Precious, Asharia, Carleen and many other consultant with no luck. Eventually I received the settlement letter from Melvin Kodandaraju after a month and putting in complaints. Indeed I settled the account immediately and emailed proof of payment on the 20 May 2018. To date I am struggling to get paid up...

Category : Loans

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Country : South Africa

I took my cellphone in for repairs to CNA at The Grove mall in Pretoria on 24th March 2018. its the 4th of JUNE 2018. After an inquiry on 1 June 2018, I discovered that my cellphone is still at the shop!

Category : Insurance

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Country : South Africa

On the 11 April 2018 at 23h35 I called the emergency line to request an ambulance assistance. I spoke to a lady called Olga whom when I asked for the reference number for the call she said I can use her name as reference for our call. My son was having a difficulty breathing and running a high temperature. I was away from home and my wife was alone at night with a sick child and we could not get help from you. Olga stated that it is not a life threatening incident and we should find...

Category : Insurance

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Country : South Africa

took up a policies with Lberty around 4 years now I picked up a condition about 2 years now. when put a claim to them they are holding me to non-disclosure due to me GOING to my GP FOR BACK PAIN AND GIVEN PAIN MEDS 10 YEARS BACK .THEY WANT TO ONLY PAY 10%IF I ACCEPT THE OFFER OF HAVING MY BACK AND SPINE EXCULED FROM MY COVER.I TOOK IT UP TO OMBUDSMAN WENT ON FOR 2 YEARS NOW THEY SAY ITS BEEN TO LONG AND WILL CANCELL MY POLICIES AND PAY ME THE PREMIUMS PAID LESS THE COST THEY PAID TO GET...

Category : Insurance

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Country : South Africa

MCHUNU:THIS POLICY I COSTING ME TO BE LIABLE OF PAYING UNECCESARY CHARGES. I EXPLAINED MYSELF THAT,I DO NOT LIKE TO SEE YOU LOKING PAYIMENT UNLESS IT IS THE END OF THE MOUNTH. THANKS.

Category : Insurance

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Country : South Africa

God has bless me with three kids and a loving husband, i promise to share this Testimony because of God favor in my life, 4 months ago i was in desperate need of money so i thought of having a loan then i ran into wrong hands who claimed to be a loan lender not knowing he was a scam. He collected R1,860 from me and refuse to email me, since then i was confuse,but God came to my rescue, one faithful Sunday i went to church after the service i share idea with a Church member and she introduce...

Category : Loans

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Country : South Africa

I GOT A CALL FROM msa TO BE UNDER DEBT REVIEW THE FOLLOWING DAY I CALL THEM AND CANCELL AND PAY R750 AFTER 3 YEARS WHEN I WANT TO TAKE A CREDIT MUY ID NUMBER IS STILL LINK WITH THEM . PLS HELP HOW CAN I GET A CLEARANCE CERTIFICATE FROM THEM

Category : Loans

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Country : South Africa

Hi On the 7th of April at about 11pm we had an accident . I had to call my insurance affinity and the guy By the name of Edwin Khomo he told me I do not have the insurance policy with the affinity and I have gave him my policy and he told me that they have been advice not to do anything on these policy numbers . I was in an accident scene the whole night and my insurance had let me down and the police towing truck tow the truck in the morning. I called affinity to get clarification...

Category : Insurance

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Country : South Africa

On the 02.05.2018 I went to FNB Bank city branch regarding my money that was debited from account for a life policy that I had already asked them to cancel. I was told by the consultant and the team leader that they won't be able to reverse the debit order and that I should could speak to someone in the call centre. They put me through and they consultant that I spoke told me that they don't have proof of the cancellation and therefore they won't refund my money. So when I got back to the...

Category : Insurance

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Country : South Africa

I have nerver recieved such an attitude as a customer in my enttire life. The way he greeted me and telling me that they have been explaining to me how their insurance work. Firstly, Ive been paying for my insurance every month. I submitted a claim and they sent sms to aknowlege the claim. on my claim from there was a question i did not understand which higlighted with a question mark. No one came back to me. they called me today and the agent gave me an attitude and he said they saw the...

Category : Insurance

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Country : South Africa

I am so pissed off now about the service I am receiving from nedbank, they debited my bank account on the 26th April with an amount of R1200 and my debt review paid them an amount of R1300 on the 04th May, when I call for my refund I am told that the allocation will take 24, 48 hours, today when I call they tell me that it will take 7 days, what kind of service is this that you are giving to our customers, it sucks I don't think I can recommend this bank to any of my family members even my...

Category : Loans

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Country : South Africa

I have never recieved such bad service in my life I have been trying to claim from Hollard for a funeral for over a week I have spoken to 10 different people and all of them gave me different stories sad part is the funeral is passed already and yet the funds have not been paid out I have send emails,I even send a complaint to their complaints department and yet no one got back to me I had to go borrow money for the funeral and now its a story getting Hollard to pay out Good day The...

Category : Insurance

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Country : South Africa

i have been under debt review for the past two years with NDA, and my nedbank personal loan was paid by the debt NDA until on December when they paid less thinking that the loan is paid up, in January until March 2018 nedbank never notified me about the shortfalls on my personal loan, until in April 26 they decided to debit my bank account taking advantage that I am banking with them, and I called the NDA trying to find out what is happening with my personal loan, they said the will...

Category : Loans

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Country : South Africa

Since 2016bI have been receiving complaints from MBD inc re an accident that was not mine they even got my ID number Fone number 0115604047 ref number 0278000509088535 I have called hundreds of times and told them this is another Lyn Crawford and this claim was settled by her insurance company.I am at my wits end to end this harrasment

Category : Insurance

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Country : South Africa

I have this e-mail to MIWAY on the 16 April and till today no responds was received Bridget Mohloba Apr 16 to settlements Hi, I have a complaint about my excess amount, I was never notified that my excess goes up every year. I hardly get any yearly updated schedule unless I request it. I only received it now as I was submitting a claim to my surprise there is an increase of premiums and excess. Another thing as per schedule it's written as...

Category : Insurance

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Country : South Africa

I was contacted by Loan Zone SA offering me a loan. I was asked to go onto the web site and apply, The site looked very legit and trust worthy. I filled in the application form and waited for a response by nothing for over a month. Then i noticed R399 the first month and then R99.00 for two months. I contacted Loan Zone and i was informed that i signed up for a policy of some sort. I went to the bank and had all debits reversed back into my account now loan Zone SA wants to hand me over for...

Category : Loans

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Country : South Africa

Can anyone please advise me what can I do regarding this Lifestyle legal as they have now blacklisted me. My story is the same just like the rest of you but I cancelled my "loan request" five minutes after submitting my request for a loan. I am not sure if my work will still have the call recordings but will find out from my IT department.

Category : Loans

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Country : South Africa

Been waiting 4 yeas for ABSA trust to close my beloved Grannies bank account.

Category : Banking

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Country : South Africa

My vehicle was written off by Santam , my insurer. My AVAF loan was settled on 29 March by Santam. Apparently through communications between FNB and ABSA the settlement amount was received by ABSA a day late on 4April and not 3 April as was required. I had no control over this, but ABSA also did not inform me about this. I made peace with it that my account was settled, my damaged car was already handed to the insurer and I bought another car on loan with new commitments. Suddenly on 23 April...

Category : Loans

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Country : South Africa

I'm with debt works, I pay R1800 every month and I just found out that they are only paying as little as R900 on my account, I think this is the worst mistake I have ever made. I think all these debt review companies should be investigated, because the are committing fruad. They don't even send me my statements anymore

Category : Loans

(0) Replies

Country : South Africa

Craig Naidoo from Nedbank issued a copy of a will that was not commissioned from the Liberty Mall branch from the Liberty Mall in Pietermaritzburg.Craig is the financial planner at Nedbank.

Category : Banking

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Country : South Africa

I was involve in accident on the 29 March 2018 at around 4am and I called the insurer immediately but the towing truck only arrived after 2pm and my car was with him in King Williams Town for 2 full weeks and 3 days. I submitted all the necessary and required documents before the all the document that were required In the 2nd week the assessor went to assess the damaged on the vehicle and the insurer concluded to write off the vehicle. I then told them I want my Car back. on the 19 April...

Category : Insurance

(0) Replies

Country : South Africa

I am policy holder of Absa Indirect, I made a claim 8 weeks ago and I have been taken from pillar to post, Im being told that an order has been made for the car parts , I waited when I call again I'm told that the claim has not been processed, somebody will call me as soon as its done I don't know what to believe now I'm driving around a car that is not road worthy as if I don't have an insurance BUT ABSA STILL DEBITS MY account or a service that is not rendered. I DONT KNOW HOW LONG I SHOULD...

Category : Insurance

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Country : South Africa

I was insured with King Price insurance since 2014. On the call were I took out the insurance they did inform me that the vehicle should have a tracker -(as I discovered when they send me the recording…) So for 4 year all our premiums were up to date. Not 1 follow up call from King Price if someone contacted me to fit a tracker or to confirm that I already have a unit fitted. According to the King Price call center some one from a tracker company was suppose to phone me to arrange...

Category : Insurance

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Country : South Africa

I'm a first time home owner. I bought my property almost 3 years ago. I was approved by all the banks on the loan but when with ABSA as I have been with them from the start. they were also the only bank that requested plans for the property. as I first time buyer this gave me peace of mind. I loaded a building claim on the 23/03/2018. contact was made by the contractor and then the assessor. the assessor informed me that the building work was not done to standard, "my question was, why then...

Category : Insurance

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Country : South Africa

We refunded a customer on 28/03/2018 and to date the customer has not received her refund although it has reflected that it is out of our account. Hence the customer called in swearing bad mouthing our business. I therefore logged a call in with FNB and they casually said she should call them. In the mean time our business is getting a bad reputation due to this whole mess.

Category : Credit Cards

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Country : South Africa

Guys are always eager to find out were they can get excellent customer service...but if u wanna find out were to get the worst of worst customer service you in luck I will tell you walk inside verulam branch standard bank and you will receive the most pathetic service ever the staff don't care about you elders will wait in a query queue for over an hour to receive any assistance no chairs for the elders to stand everything is a shambles there the standard bank is the worst bank to bank guys u...

Category : Banking

(0) Replies

Country : South Africa

a consultant from NBA phoned to offer me a debt review told him I was in hospital so I cant talk or decide until am discharged so now I see I have a block at ITC that's affecting my scoring regarding this but I never signed any forms or agreed to anything with them . I would like the block to be removed with immediate effect.

Category : Loans

(0) Replies

Country : South Africa

I went to the Glen Capitec Bank to register my card online. The guy named Wesley was helping me, to my surprise I was the one who was giving the steps to him and he did not seem to be worried about that. At first I though maybe he will get with the vibe and be helpful. he couldn't be bothered and he even told me to do it myself as he can see that I am clued up we this. I was there for 30 minutes and it was my lunch time couldn't do anything. He didn't even care when I asked him that he...

Category : Banking

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Country : South Africa

I refer to you email correspondence reference: 418268014 and 418268730 In correspondence 418268014 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is fraudulent. Please provide proof that the claims were fraudulent and give details of why. ...

Category : Insurance

(0) Replies

Country : South Africa

The handling of a claim resulting from an incident in December 2017 has still not been resolved. Not the first time that this company has been mentioned regarding lack of service, communication and delivery. Multiple emails and calls from Insurance Broker ignored. Luckily the vehicle is in a drive able/roadworthy condition.

Category : Insurance

(0) Replies

Country : South Africa

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