Banking Complaints

they find every excuse not to pay claim,we experiend a hail storm in the south of joburg, this resulted in my roof and ceiling been damaged Oakhurst refused to pay saying that the roof was not maintaced properly bunch of f***king assholes

Category : Insurance

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Country : South Africa

I sent documents confirming loss of my phone Samsung J5 at Promenade Store on the 11th jan 2018. I still haven't received any response. I'm disappointed

Category : Insurance

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Country : South Africa

I applied for a credit card with African, the ladies who helped me at Cosmo branch were nice and friendly throughout the whole process. the following I received a call from this number 0810000012 which is registered under Nhlanhla Makha who claimed to be workingfor African Bank and he wanted to make I received the money and its in my account, and he gave me all my personal details that I submitted to the African bank and even the bank I am banking with. later on my cell number was ported. I...

Category : Banking

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Country : South Africa

My name is Hypercia Mnisi, I just bought a brand new car that was recently damaged badly by the storm. The was just 9 days with me, I immediately contacted my insurer and they towed the car on the 2nd of this January 2018. I was informed that I shouldn't worry about anything, there's an assessor that will be assessing my from where they took, and he will be in contact with me during the assessment, but nobody called me during the assessment, the reason I went for a brand new car is that I...

Category : Insurance

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Country : South Africa

HI my name is Joseph Thamae my ref. no:CAR-67382-107 I logged in a call on the 08/01/2018 for my TV to be collected till this day my TV is not been collected.the reason why i lay this complain is that it is not the first time i ask my appliance to be fixed and 2 years ago the service was delighting but now is bad, worse. so solve this problem or face a slow sinking ship. regards

Category : Insurance

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Country : South Africa

Hi i am Antonio Dias, i had a burst geyser on the December holidays.phoned standard bank home owners insurance and till today no reply the phone keep on ringing please hang on the lines are busy.i replaced the geyser at my cost so why pay the insurance. i tried again in January to phone one lady answered and put me thru to the claims department i waited over 1/2 hour no reply therefore i say standard bank the best is you close down after long term client ,still my problem for claiming is...

Category : Insurance

(1) Replies

Country : South Africa

I have registered a claim during December 2017 with SA Homeloans against a HOC policy they have recommended and I agreed to at the time of them granting the bond. The bond was granted registered in 2009 and I moved into the property. Over the years fine cracks have appeared on the boudary wall to the main and one guest room. I assumed it to be surface cracks and did cosmetic touch-ups myself. It started to appear again but after a tremour in Welkom late November or early December 2017, the...

Category : Loans

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Country : South Africa

I was contacted to buy a program to keep an update on the exchange. I was told that I will get a tablet and training to do so. Then it was arranged so an agent come see me. Agents name was Echard. As I am blind I told Echard that I would need assistance with the system and that my fiancé would need to get training as well. My agreement was that I pay a monthly fee of R275. I have an contract to prove the agreement. I also got a 1 month cooling period. This agreement was done on the...

Category : Stock Market

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Country : South Africa

Over the last month and a half I have twice e-mailed Nedbank's contact centre and have not yet had a reply. I am at my wits end -- I now reside permanently out of South Africa so cannot come into a branch and wish to change my cellphone number on their records so that I can receive SMSs as I wish to keep my South African account active until much later in the year.

Category : Banking

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Country : South Africa

During 2015 i applied for a loan via the above company. Additional to the loan they would provide a legal service to me. The loan application never happened but i continued to get bills from them. I requested proof that they applied for a loan - failing which i will not pay any accounts. I also were willing to pay providing that i get an attorney on speed dial. When i needed an attorney they simply never returned my calls and emails. I then requested clarity on what am i paying...

Category : Loans

(1) Replies

Country : South Africa

I applied for a loan with the loan connector via online around november,and they have never phoned me back or received an sms about the loan, to my suprise on the 9/01/2018, iv reived an email saying m owing them R1399, for some packaging something, iv send them an email about this, and even tried to call them , they stil insist i pay this amount, how can i pay something that i dnt even knw about, what i wanted frm them was a loan. this ppl are scam pls be aware.

Category : Loans

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Country : South Africa

I withdrew money at an atm in RINK STREET on the 14th of December, the card came out but the money did not come of the machine. I called FNB and I was told to go to a nearest branch and fill in a form which I Did on the 13th of December 2017. I am still waiting for a response from, I was it will take 7 days to investigate, it's been over 14days still waiting for a response from FNB. IF They do decide to respond my number is 079571773 and my name is KHANYISA MANI

Category : Banking

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Country : South Africa

I received a call from a call centre agent from Standard Bank in the first week of Jan 2018 advising that my sons Notice deposit account needs to be FICA'd. I informed her he is only 8 years old. My monthly debit order to his account was returned unpaid on 7 Jan 2018. I went into Standard Bank Eastgate on Monday 8 Jan 2018 and was advised that my sons account had been closed on 7 Dec 2017 and the funds transferred to Unclaimed Funds. How do you just close an active account and transfer the...

Category : Banking

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Country : South Africa

helo and how a u? on the 22nd of july 2017 i joined a company called iMarkets Live and after 3days i was denied access in my account. i had joint with the amount of R2617.89 and i contacted support from iMarkets Live n i was told the reason why i cant access into my account is that they didnt get the money but wen i went to the bank they said the money went through i then asked them to reverse and contacted the company that i will be reversing it if i cant access my account and my bank made...

Category : Credit Cards

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Country : South Africa

I went to Nedbank to apply for a personal loan. My issue at this point is that I just change the employer and I don't have a payslip for my new employer but the letter of appointment with my annual salary. As a platinum cardholder for nedbank you will assume they will try to assist you with the loan. Because I don't have a payslip they cannot assist me with my problem but you can still keep a platinum card of which they use your salary to qualify you. I managed to get a dummy payslip from my...

Category : Banking

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Country : South Africa

My household insurance is with SBIB, To get to speak to someone takes them over one hour to answer the phone. it has been 3 occasions and all 3 times they take more than an hour to answer. this is cost per call, is around R100 + for time holding on. as I type I am still holding on now currently for 1 hour 18mins. what are the CEOs doing about this. very disappointed. my services has not yet been taken care off and I am trying to get information to help sort out my house. the nos are...

Category : Insurance

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Country : South Africa

I have a banking account with Nedbank, but the service is so pathetic. I am supposed to have sms notifications for the control of my account.my December salary has come and gone and monies came off my account which I would imagine was for my debit orders, sad case is what if it is not my debit orders that was deducted because I have had not one notification. I normally get paid on the 25th of the month from a Nedbank account, but I will only get notification two or three days later. I think...

Category : Banking

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Country : South Africa

To whom it may concern On December 26th 2017 my car broke on my way home from a family outing. I called auto and general as I needed a tow due to my car not being able to drive. I spoke to a consultant who told me that it would take about an hour for the truck to get there.Stuck on the highway in the scorching heat with my wife and 2 kids(4 years old and 7 months old).The consultant advise me that it would take an hour for the towing company to be there i then advised her that my phones...

Category : Insurance

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Country : South Africa

"At FNB Premier,we strive to deliver the highest level of client experience" this is there moto...biggest load of rubbish and lies..... This is my horrific experience with FNB Credit card division.....on the 7th of December I transferred funds from my Paypal account into my FNB account.....FNB Credit card division loaded a Premier Credit card on my profile which was not activated or processed....so not my account...it normally takes 3 to 5 working days for paypal funds to clear ....the...

Category : Credit Cards

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Country : South Africa

I have subnitted a claim to Outsurance on 6 Dec 2017 and received my claim number which i was told telephonically is pre approved. since 6 Dec 2017 nothing has happened w.r.t. actioning my claim and i have to keep calling Outsurance, tell my story to every advisor / claims clerk, getting told they will be in contact with me or my husband to arrange with us to get people out to us to do the repairs! nobody ever calls me back, i have all the names of people i spoke to. We are paying our...

Category : Insurance

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Country : South Africa

This is how my morning started, I called absa bank premium call centre spoke to a guy who said he can't assist me and he can transfer me to Absa braamfontein Guess what? The branch didn't answer the phone... maybe it's closed for X-mas🤣 Well I called the call centre again spoke to Siyabonga he spoke too softly for someone who is working at a call centre and whilst I was trying to log on to my internet banking as this was my initially query he was chatting to his colleagues on the other...

Category : Banking

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Country : South Africa

It late at night and I went to cashier to pay for my goods.With a very bad attitude she told me that I must read the sign she doesn't take more than ten goods in her till.I told her that I didn't see the sign but I promise next time I will know, she refused to help me. I didn't have full grocery I had about 15 items. I asked to speak to the manager and she said I must find him/her myself. Kept quiet thinking that she will help me but instead she called the next client. I left my goods there...

Category : Stock Market

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Country : South Africa

I took out a contract with Mr p. Moble prestige Tab 7 forR119. A month ...with 500mg bundle and 1 gig data for 24 months ...my deductions which is 119 has been increase to 444.81 then 216.73 the next month ..now 199.76. I would like to know why do you do this ..Then there is a MRPMOBVAS that debits myaccount every month of 100'00 .when I was offered this moblie I was told its 119'00 why is my money been stolen frommr pricemobile ..im going togi e mylawyer a this details to sort this...

Category : Banking

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Country : South Africa

In September 2017 i settled and closed the credit account i held with this. They told me it would be closed after 3 months, but they keep debiting my money i dont know why and i want them to stop taking my money!!!

Category : Credit Cards

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Country : South Africa

Why does CAPITEC BANK insist I pay for a new bank card ONLY TO CLOSE MY ACCOUNT!!!! My old card expired. I want to close my bank account. The bank wants to charge R55,00 for a new bank card as this is MANDATORY to close my bank account. Is this not daylight robbery? I cannot understand this as it seems to be a pure money making scheme to enrich themselves. It's not about the money but rather about the principle. TOTALLY RIDICULOUS!! Why can fingerprint identification be acceptable to...

Category : Banking

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Country : South Africa

My insurance has rejected my claim by saying the have never received the copy of the inspection. The inspection was done for my car and the people that did the inspection confirmed that it was sent to them but they do not keep the records. They have been deducting for the policy and they are still deducting even though my car was written off and they rejected the claim

Category : Insurance

(1) Replies

Country : South Africa

i applied for loan with african bank and every time i call them i get posted from pillar to post, nobody seems to have an answer for me.

Category : Loans

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Country : South Africa

Good day I hope that you are well, I’m being moved from pillar to post regarding the three claim I did on the 1/12/2017. First claim it was for the gazer that is leaking from outside and the wall is damage from in and outside. The person that I did a claim with she asked me if the ceiling is damaged and I said no is only the black dot on the ceiling but it is fine. The insurance will pay my water bill and I need to give you the statement. The lady didn’t give me the ref number for the...

Category : Insurance

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Country : South Africa

Absa bank gave my credit card account to a company to collect called . Dalycredit. I have not in my life been so abused. 8 to 9 phoned calls a day on when i am going to make a payment. I made a settlement offer. Which they did not want to refuse in writing because ABSA must say yes or no. When I asked about the decline letter from ABSA they refused to send it to me. I then phone ABSA legal department spoke to a lady by the name of Bongile. She informed me the decision lays with the lawyers...

Category : Credit Cards

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Country : South Africa

I enquired about a loan from DirectAxis a while back. At one stage I had 3 consultants phone me per day for an application. Loan approved for R30 000. Applied for R10000. Had to send in my documents and 30 minutes later phoned them to ask to make the loan R30000 again. Got a new installment amount. Was cut off while holding. Phoned back and explained to another consultant that I apllied for R30000. While speaking to her got sms that R10000 was deposited. I spoke to supervisor as well and...

Category : Loans

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Country : South Africa

Applied for a loan , for 35000.00 after completing fnb responded that I only qualify for 4250.00 payable over 6 months I found out that their system shows that I am still paying wesbank and others , which was paid off long time ago. I lodged a complaint , and the response was , it is our system sir , nothing we can do, I have 3 business accounts with fnb and is a client for over 20 years, yet only 1 account is taken into concideration, I spent over 2 hours on the phone , just to get nowhere

Category : Loans

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Country : South Africa

I resigned on the 03/11/2017. I am unable to register to see my provident fund on old mutual, due to am upgrade on the online systems. All the emails I have sent to the following email refer me to contact the following numbers : 0215031710 / 0860606500, which nobody ever responds to. What is annoying about this is if there is a problem I cannot attend to it so I can have it resolved ASAP. People that have resigned after me have received their provident fund within 2 weeks. Here i am...

Category : Banking

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Country : South Africa

It was on monday the 04/12/2017 when i received a round about 3 o clock. 1. Where did Liberty get my contact details from? 2. Why were these details not verified before you started your harassment? I have been called by Ntombikayise who was extremely RUDE and insisted on calling me even after i have told her to stop calling me, i have never been so harrased, she has no manners, she is a disgrace to liberty, she is in a wrong proffession if that is how she handles customers.

Category : Insurance

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Country : South Africa

We have lodged a claim on the 26th of October after the passing of my cousin. We visited the branch on many occasions but to no avail. the manager followed up on our claims. We received smses informing us that head office is busy with assessments.On the 13th November we submitted complaints and received a phone call that we should be patient head office is still busy. We are tired of waiting. these are our policy numbers:69210p041479700 and 6921p041479254 respectively.Old mutual has deducted...

Category : Insurance

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Country : South Africa

I have an extended service plan and extended warranty with this company. I sent my car for service end of October and the car was not serviced for 3 days. I called and was called my extended service plan was on hold. I was told to make a deposit of a missed installment and also pay for this service and then make a claim. I did exactly that and now after a month no-one ever responded to my claim which I emailed repeatedly for a month now. Today I took my car to Toyota because its was...

Category : Insurance

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Country : South Africa

Ima not happy of the Rage service. last week I went to buy sandls and they were too big. I went to xchange and couldnt find size. i had to go to all the Rage store in Potch with no Luck. the fact that you dont the order system is just not on because now I wud have gotten the sandal s that I was looking for. UNHAPPY

Category : Stock Market

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Country : South Africa

I have just received the most shocking ‘service’ from Nedbank Credit Card Division. They have illegally billed my new credit card with insurance, greenbacks and supplementary fee charges (according to their own website and in store brochures this is included in the monthly fee). The monthly fee is R55.40, yet I am being charged in excess of R100 - almost double what their website and instore brochures advertise. I was alerted to the extra charges on Monday 4th December by my wife and...

Category : Credit Cards

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Country : South Africa

Hello my name is Regina, on the 25th of November, money was stolen from a capitec bank account. I reported this matter to the bank, I was told that I was not the 1st client to report such as a case and the will investigate. After 10 days the investigator called me and said "the findings were that whoever stole money from me made it look like I am the one who transferred money to them" meaning I must have given a stranger my pin number, this is absolute nonsense because even my husband doesn't...

Category : Banking

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Country : South Africa

On the 25th October R 1000.00 was taken from my savings account to my credit card from Absa. I did not report that until the 25th November they took R 2000.00 I went into the bank on the 29 November 2017 and i spoke to a consultant and she got on the line with the lawyers. I made an agreement with the lawyers that I would pay the credit card every month on the 28th R 500.00 they told me to phone ABSA direct to tell them that i made the arrangement. Then the lady in the bank phoned ABSA...

Category : Banking

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Country : South Africa

Hi Peter I have been under debt review and I have paid my creditors , I struggled with Capfin when I was supposed to get my payed up letter this people were throuwing me there and there telling me that my accound has been handed over to this legal company and when I call that legal company will tell me that its not with them I must call capfin . I was very disappointed with the service I got from them . I wish they should know about this

Category : Insurance

(0) Replies

Country : South Africa

paid premiums for 5 yrs, when one of my cars is stolen, they imply that it was not stolen, and have some ex SAPS detective- inspector investigate! I have been livid for weeks.They look for every reason not to pay! Before you insure with them,be very careful.

Category : Insurance

(0) Replies

Country : South Africa

STANDARD BANK NO COMMUNICATION/WORST BANK EVER. I am paying an amount for consolidated debt. For more than a year has not received any statements, handed over to attorneys with no explanation, did pay every month.Ask the attorneys to give me a statement, said they cant, phone the bank 0861001868, told me to go to a branch. I AM NOT BANKING WITH THEM. The installement negosiated with the previous attorneys almost R4000 per month now R6800 without any letter or correnspondence. IT IS THE...

Category : Loans

(0) Replies

Country : South Africa

STANDARD BANK NO COMMUNICATION/WORST BANK EVER. I am paying an amount for consolidated debt. For more than a year has not received any statements, handed over to attorneys with no explanation, did pay every month.Ask the attorneys to give me a statement, said they cant, phone the bank 0861001868, told me to go to a branch. I AM NOT BANKING WITH THEM. The installement negosiated with the previous attorneys almost R4000 per month now R6800 without any letter or correnspondence. IT IS THE...

Category : Banking

(0) Replies

Country : South Africa

good day I logged a claim with miway on 12/11/2017 I waited 3 for miway to get back to me telling me that my claim is rejected. 1. I lost income for 3 weeks. 2. I have a option of a car hire which I was never given 3. I fetch my car from miway storage . it came back in a worse condition than what is was when it was towed. 4.mi way change my excessed FROM R5000 TO R15000.00 Without my consent. 5.I need recording that I had with the assessor cause the information he gave to miway is...

Category : Insurance

(0) Replies

Country : South Africa

I am so angry and disgusted by the level of service I received from a consultant from Nedbank at the Gugulethu Square Mall branch in Gugulethu Cape Town. The consultant was so abrupt and rude to me. The only thing that I wanted was a new bank card as I have just got paid and need to pay my bills. Im still traumatized at the fact that I got robbed and lost my things and now I have to deal with not being able to access my money. On top of it a rude consultant who acts like he was asked to...

Category : Banking

(0) Replies

Country : South Africa

Hi peter can you please interven I submitted all the documents two weeks back but until now there's no response from them.I was claiming for death of my father in law..their email address is [email protected] 465 5011.fax 0865256916.my name is noludwe Luzipo .thank you in advance

Category : Insurance

(0) Replies

Country : South Africa

I had a dispute with the standard bank insurance claim rejection and have sent them an e-mail about 5 days ago and I have yet to receive a reply. Herein are the details of the e-mail: Lolo Njingana Nov 22 (7 days ago) to sbinsurance, thembisa.njing. Good day After a storm that ravaged the Durban area which my house roof was also affected on or before the 10th of October 2017. I then on the 11th of...

Category : Insurance

(0) Replies

Country : South Africa

My company has an arrangement for my commission to be paid into a debit card issued by Flexpay.To use this card it must be registerd. First they had my initials wrong so I could not register. Now they have fixed my initials and issued a card but I cannot get it registered. It is impossible to get hold of anybody on the telephone, I am really frustrated. This has been going on for four months now. If you phone they tell you to go to a website.I am 67 and not computer literate. Please help!!!!

Category : Credit Cards

(0) Replies

Country : South Africa

Dr West Clington is a fraud, he scammed me of my R8000 and now he doesn't want to pay me my money back, PEN MUTUAL is a fraud financial institution, people must not even think of applying for loans there.

Category : Loans

(0) Replies

Country : South Africa

In June , I lost my phone . I submitted everything the insurance for MTN was asking . Until now I didn't get even any response . They say they are still investigating . These people are spoiling MTN business . Mtn is still deducting the insurance money . Please help . [email protected]

Category : Insurance

(0) Replies

Country : South Africa

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