Banking Complaints

On the 11 April 2018 at 23h35 I called the emergency line to request an ambulance assistance. I spoke to a lady called Olga whom when I asked for the reference number for the call she said I can use her name as reference for our call. My son was having a difficulty breathing and running a high temperature. I was away from home and my wife was alone at night with a sick child and we could not get help from you. Olga stated that it is not a life threatening incident and we should find...

Category : Insurance

(0) Replies

Country : South Africa

took up a policies with Lberty around 4 years now I picked up a condition about 2 years now. when put a claim to them they are holding me to non-disclosure due to me GOING to my GP FOR BACK PAIN AND GIVEN PAIN MEDS 10 YEARS BACK .THEY WANT TO ONLY PAY 10%IF I ACCEPT THE OFFER OF HAVING MY BACK AND SPINE EXCULED FROM MY COVER.I TOOK IT UP TO OMBUDSMAN WENT ON FOR 2 YEARS NOW THEY SAY ITS BEEN TO LONG AND WILL CANCELL MY POLICIES AND PAY ME THE PREMIUMS PAID LESS THE COST THEY PAID TO GET...

Category : Insurance

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Country : South Africa

MCHUNU:THIS POLICY I COSTING ME TO BE LIABLE OF PAYING UNECCESARY CHARGES. I EXPLAINED MYSELF THAT,I DO NOT LIKE TO SEE YOU LOKING PAYIMENT UNLESS IT IS THE END OF THE MOUNTH. THANKS.

Category : Insurance

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Country : South Africa

God has bless me with three kids and a loving husband, i promise to share this Testimony because of God favor in my life, 4 months ago i was in desperate need of money so i thought of having a loan then i ran into wrong hands who claimed to be a loan lender not knowing he was a scam. He collected R1,860 from me and refuse to email me, since then i was confuse,but God came to my rescue, one faithful Sunday i went to church after the service i share idea with a Church member and she introduce...

Category : Loans

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Country : South Africa

I GOT A CALL FROM msa TO BE UNDER DEBT REVIEW THE FOLLOWING DAY I CALL THEM AND CANCELL AND PAY R750 AFTER 3 YEARS WHEN I WANT TO TAKE A CREDIT MUY ID NUMBER IS STILL LINK WITH THEM . PLS HELP HOW CAN I GET A CLEARANCE CERTIFICATE FROM THEM

Category : Loans

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Country : South Africa

Hi On the 7th of April at about 11pm we had an accident . I had to call my insurance affinity and the guy By the name of Edwin Khomo he told me I do not have the insurance policy with the affinity and I have gave him my policy and he told me that they have been advice not to do anything on these policy numbers . I was in an accident scene the whole night and my insurance had let me down and the police towing truck tow the truck in the morning. I called affinity to get clarification...

Category : Insurance

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Country : South Africa

On the 02.05.2018 I went to FNB Bank city branch regarding my money that was debited from account for a life policy that I had already asked them to cancel. I was told by the consultant and the team leader that they won't be able to reverse the debit order and that I should could speak to someone in the call centre. They put me through and they consultant that I spoke told me that they don't have proof of the cancellation and therefore they won't refund my money. So when I got back to the...

Category : Insurance

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Country : South Africa

I have nerver recieved such an attitude as a customer in my enttire life. The way he greeted me and telling me that they have been explaining to me how their insurance work. Firstly, Ive been paying for my insurance every month. I submitted a claim and they sent sms to aknowlege the claim. on my claim from there was a question i did not understand which higlighted with a question mark. No one came back to me. they called me today and the agent gave me an attitude and he said they saw the...

Category : Insurance

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Country : South Africa

I am so pissed off now about the service I am receiving from nedbank, they debited my bank account on the 26th April with an amount of R1200 and my debt review paid them an amount of R1300 on the 04th May, when I call for my refund I am told that the allocation will take 24, 48 hours, today when I call they tell me that it will take 7 days, what kind of service is this that you are giving to our customers, it sucks I don't think I can recommend this bank to any of my family members even my...

Category : Loans

(0) Replies

Country : South Africa

I have never recieved such bad service in my life I have been trying to claim from Hollard for a funeral for over a week I have spoken to 10 different people and all of them gave me different stories sad part is the funeral is passed already and yet the funds have not been paid out I have send emails,I even send a complaint to their complaints department and yet no one got back to me I had to go borrow money for the funeral and now its a story getting Hollard to pay out Good day The...

Category : Insurance

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Country : South Africa

i have been under debt review for the past two years with NDA, and my nedbank personal loan was paid by the debt NDA until on December when they paid less thinking that the loan is paid up, in January until March 2018 nedbank never notified me about the shortfalls on my personal loan, until in April 26 they decided to debit my bank account taking advantage that I am banking with them, and I called the NDA trying to find out what is happening with my personal loan, they said the will...

Category : Loans

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Country : South Africa

Since 2016bI have been receiving complaints from MBD inc re an accident that was not mine they even got my ID number Fone number 0115604047 ref number 0278000509088535 I have called hundreds of times and told them this is another Lyn Crawford and this claim was settled by her insurance company.I am at my wits end to end this harrasment

Category : Insurance

(0) Replies

Country : South Africa

I have this e-mail to MIWAY on the 16 April and till today no responds was received Bridget Mohloba Apr 16 to settlements Hi, I have a complaint about my excess amount, I was never notified that my excess goes up every year. I hardly get any yearly updated schedule unless I request it. I only received it now as I was submitting a claim to my surprise there is an increase of premiums and excess. Another thing as per schedule it's written as...

Category : Insurance

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Country : South Africa

I was contacted by Loan Zone SA offering me a loan. I was asked to go onto the web site and apply, The site looked very legit and trust worthy. I filled in the application form and waited for a response by nothing for over a month. Then i noticed R399 the first month and then R99.00 for two months. I contacted Loan Zone and i was informed that i signed up for a policy of some sort. I went to the bank and had all debits reversed back into my account now loan Zone SA wants to hand me over for...

Category : Loans

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Country : South Africa

Can anyone please advise me what can I do regarding this Lifestyle legal as they have now blacklisted me. My story is the same just like the rest of you but I cancelled my "loan request" five minutes after submitting my request for a loan. I am not sure if my work will still have the call recordings but will find out from my IT department.

Category : Loans

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Country : South Africa

Been waiting 4 yeas for ABSA trust to close my beloved Grannies bank account.

Category : Banking

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Country : South Africa

My vehicle was written off by Santam , my insurer. My AVAF loan was settled on 29 March by Santam. Apparently through communications between FNB and ABSA the settlement amount was received by ABSA a day late on 4April and not 3 April as was required. I had no control over this, but ABSA also did not inform me about this. I made peace with it that my account was settled, my damaged car was already handed to the insurer and I bought another car on loan with new commitments. Suddenly on 23 April...

Category : Loans

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Country : South Africa

I'm with debt works, I pay R1800 every month and I just found out that they are only paying as little as R900 on my account, I think this is the worst mistake I have ever made. I think all these debt review companies should be investigated, because the are committing fruad. They don't even send me my statements anymore

Category : Loans

(0) Replies

Country : South Africa

Craig Naidoo from Nedbank issued a copy of a will that was not commissioned from the Liberty Mall branch from the Liberty Mall in Pietermaritzburg.Craig is the financial planner at Nedbank.

Category : Banking

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Country : South Africa

I was involve in accident on the 29 March 2018 at around 4am and I called the insurer immediately but the towing truck only arrived after 2pm and my car was with him in King Williams Town for 2 full weeks and 3 days. I submitted all the necessary and required documents before the all the document that were required In the 2nd week the assessor went to assess the damaged on the vehicle and the insurer concluded to write off the vehicle. I then told them I want my Car back. on the 19 April...

Category : Insurance

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Country : South Africa

I am policy holder of Absa Indirect, I made a claim 8 weeks ago and I have been taken from pillar to post, Im being told that an order has been made for the car parts , I waited when I call again I'm told that the claim has not been processed, somebody will call me as soon as its done I don't know what to believe now I'm driving around a car that is not road worthy as if I don't have an insurance BUT ABSA STILL DEBITS MY account or a service that is not rendered. I DONT KNOW HOW LONG I SHOULD...

Category : Insurance

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Country : South Africa

I was insured with King Price insurance since 2014. On the call were I took out the insurance they did inform me that the vehicle should have a tracker -(as I discovered when they send me the recording…) So for 4 year all our premiums were up to date. Not 1 follow up call from King Price if someone contacted me to fit a tracker or to confirm that I already have a unit fitted. According to the King Price call center some one from a tracker company was suppose to phone me to arrange...

Category : Insurance

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Country : South Africa

I'm a first time home owner. I bought my property almost 3 years ago. I was approved by all the banks on the loan but when with ABSA as I have been with them from the start. they were also the only bank that requested plans for the property. as I first time buyer this gave me peace of mind. I loaded a building claim on the 23/03/2018. contact was made by the contractor and then the assessor. the assessor informed me that the building work was not done to standard, "my question was, why then...

Category : Insurance

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Country : South Africa

We refunded a customer on 28/03/2018 and to date the customer has not received her refund although it has reflected that it is out of our account. Hence the customer called in swearing bad mouthing our business. I therefore logged a call in with FNB and they casually said she should call them. In the mean time our business is getting a bad reputation due to this whole mess.

Category : Credit Cards

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Country : South Africa

Guys are always eager to find out were they can get excellent customer service...but if u wanna find out were to get the worst of worst customer service you in luck I will tell you walk inside verulam branch standard bank and you will receive the most pathetic service ever the staff don't care about you elders will wait in a query queue for over an hour to receive any assistance no chairs for the elders to stand everything is a shambles there the standard bank is the worst bank to bank guys u...

Category : Banking

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Country : South Africa

a consultant from NBA phoned to offer me a debt review told him I was in hospital so I cant talk or decide until am discharged so now I see I have a block at ITC that's affecting my scoring regarding this but I never signed any forms or agreed to anything with them . I would like the block to be removed with immediate effect.

Category : Loans

(0) Replies

Country : South Africa

I went to the Glen Capitec Bank to register my card online. The guy named Wesley was helping me, to my surprise I was the one who was giving the steps to him and he did not seem to be worried about that. At first I though maybe he will get with the vibe and be helpful. he couldn't be bothered and he even told me to do it myself as he can see that I am clued up we this. I was there for 30 minutes and it was my lunch time couldn't do anything. He didn't even care when I asked him that he...

Category : Banking

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Country : South Africa

I refer to you email correspondence reference: 418268014 and 418268730 In correspondence 418268014 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is fraudulent. Please provide proof that the claims were fraudulent and give details of why. ...

Category : Insurance

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Country : South Africa

The handling of a claim resulting from an incident in December 2017 has still not been resolved. Not the first time that this company has been mentioned regarding lack of service, communication and delivery. Multiple emails and calls from Insurance Broker ignored. Luckily the vehicle is in a drive able/roadworthy condition.

Category : Insurance

(0) Replies

Country : South Africa

I am still waiting for call from consultant? This is my 5 email I call 2 time before not interesting in helping the only answer they give check website or call your business banker? Today I call in I spoke to lady name sasha she drop the call not interested standard bank attitude Very sad this is the service you receive from bank Nazir Gagroo 0824953833

Category : Banking

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Country : South Africa

I have a motor vehicle with MFC and this month I had a fault on debitorders which was returned by my bank due to miscommunication. I owe 2 payments which I made an arrangement to be deducted in a double payment. On the recording she stated that she does not accept it. I have never been late ever or had a problem with paying. Just this once I have a problem and now they are not accepting it and want my car to be taken in. Unacceptable.

Category : Banking

(0) Replies

Country : South Africa

I have a motor vehicle with MFC and this month I had a fault on debitorders which was returned by my bank due to miscommunication. I owe 2 payments which I made an arrangement to be deducted in a double payment. On the recording she stated that she does not accept it. I have never been late ever or had a problem with paying. Just this once I have a problem and now they are not accepting it and want my car to be taken in. Unacceptable.

Category : Banking

(0) Replies

Country : South Africa

For the past month and a bit I have tried unsuccessfully to communicate telephonically during working hours with the call centre. You can only submit a claim telephonically. The other day I sat in the bank on the phone for 45 minutes and eventually gave up. The only time I have been successful is at 8 o' clock in the morning. If you have any further questions you are just not able to get through. I am now cancelling the insurance and that is also proving to be a challenge. I just hope someone...

Category : Insurance

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Country : South Africa

I have a breakin on noticed on 19th March and I had to write to Oakhurst consultant called Thembelihle whom on the 27th requesting assistance of how to lodge this claim and also needing clarity on confusing clauses on their home content policy to date i have received no response even just a decent acknowledgement of my email

Category : Insurance

(0) Replies

Country : South Africa

I wanted to open a bank account for my 16 year old and my 1 year old, I've been trying for about 2 weeks now, whenever I get there they'll tell me to bring something that I don't have,when I bring it they'll ask for something else. Thanks to FNB I managed to open an account for my babies, I wouldn't recommend Capitec to any1

Category : Banking

(0) Replies

Country : South Africa

I was recently involved in a car accident and I was insured with Absa I-direct. I lodged a claim the following day and handed them the required documents. I had to wait for almost a month for them to investigate and after all that, I had my claim rejected and then afterwards, knowing that I no longer have a car and they didn't handle my claim properly, they still want to debit from my account. What kind of business does that and isn't accidents the reason why we have insurance and just...

Category : Insurance

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Country : South Africa

I am constantly getting harassed by a so called company who doesn't want to provide their name their telephone nr is 021 003 4057. They keep on calling at the worst times and keep on with their treats. First company is allowed to threaten any person, they do it, and secondly they clearly do not understand the NCR law that this account should have been closed already, five years have past and the money should have been written off. I demand that a senior staff member of Standard Bank contact...

Category : Loans

(0) Replies

Country : South Africa

Good day I am really concerned about how AON handled my Claim – Claim Ref# 51556397 The City of Joburg sent a technical report to AON Friday, 23 February 2018 about the incident that my Claim however AON only made their first contact with me on Tuesday, 13 March 2018…..more than ten (10) days after receiving the technical report and, the contact was only made after I have made a call to the. Meaning that I should have waited for a longer period and I have no doubt about that....

Category : Insurance

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Country : South Africa

I wanted to draw cash at the till points at the store on Saturday. The cashier did not have enough cash in his till, that I can understand as it was a big amount. However he along with the supervisor just said I don't have and she said we don't have. Now I am a regular Pick N Pay shopper as I work in a big Centre where Pick N Pay Corporate is the anchor tenant. My point is a cashier at a Pick N Pay Corporate would apologise and try and find a till that have sufficient cash. Please Management...

Category : Banking

(0) Replies

Country : South Africa

My work email address [email protected] Telephonic conversation with miway not to debit my account until I cancel my outsurance,the agreement as been breached miway debited my account, causing financial difficulty therefore I want miway to refund my debit and cancel my miway insurance with immediate effect Mr S naidoo

Category : Insurance

(0) Replies

Country : South Africa

I have a long standing dispute with FNB regarding R6400.00 which was withdrawn from my account whilst I had my ATM card with me. I was staying alone and never gave anyone my card. I realised something was amiss when I wanted to withdraw cash myself and soon after I punched my PIN number statement started to come out of the ATM machine, and my card was "swallowed" by the machine, I still have them in my possession, around the same time someone was trying to withdraw money from my account....

Category : Banking

(0) Replies

Country : South Africa

Good day, I am writing this after the poor service I got from Budget Insurance concerning one of my insured items(TV LED SCREEN 55") which was scheduled up for repair on the 09/03/2018 and that was interdepended to the availability of their chosen supplier. On the 09/03/2018 I spoke with the lady by the name(Lusinda Daniels-consultant) who promised me that she will assistance in speeding up of the claim. The supplier(Appliance Care-0118494144)came to collect the TV from where I am staying,...

Category : Insurance

(0) Replies

Country : South Africa

I have submitted a claim on the26 February 3018 I submitted all required documents for my mother waiting period was over I have made 8 payments to hollard they even debited the 9th after I submitted the claim .they told me to submit a medical report which I did they told me it was filled incorrect I needed to go back to hospital to I did I submitted again they told me it was incorrect again I went back to hospital and submitted the 3rd time.now I've been calling them its been three weeks they...

Category : Insurance

(0) Replies

Country : South Africa

i registered a claim on or about December 28 2017.the claim number was given to me on Janruary 2 2018.A Service provider was sent out to do an estimation of the damage within a couple of days.But since then i have recieved the worst service posible.I have been told twice that the service provider would be at my place to carry out the work,this has still not happend.After being let down the second time i was told by a supervisor or line manager that a new firm would be found to do the work...

Category : Insurance

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Country : South Africa

i had a policy and i was never paid out they said i did fraud i need assistant from you

Category : Insurance

(0) Replies

Country : South Africa

CONFIRMATION OF CAR INSURANCE TO SUBMIT LETER TO WEST BANK, PLEASE SEND LETER TO WEST BANK AND TO [email protected], FIND ATTACHED DUCUMENTS

Category : Insurance

(0) Replies

Country : South Africa

Good Evening My name is Lucy Mphuthi I one of the innovation client who is having a top up insurance with innovation group. Last year on the 15th of December I was involved in a car accident whereby my car was declared as a write off that's when I claimed with my vehicle insurance which is auto and general. My insurance paid the market value of the vihicle whereby I had a shortfall. That's when I decided to call the other insurance which is Trafficc insurance to pay for my shortfall. The...

Category : Insurance

(0) Replies

Country : South Africa

Somebody hacked my internet and used money about to R 3900 from my account, the incident happened on the 25th of january so far nothing happened, I am the one who is calling, no update. and I am really not happy about the whole thing because absa is not taking their client seriously and I feel that they are hidden something from me. Can I have a respond on this as soon as possible

Category : Banking

(0) Replies

Country : South Africa

I reported the accident with my insurance on the 24 December 2017 at Esikhawini 3887 H2 section.They organise a tow Truck to come and tow my car from the accident scene to Durban Harvey's panelbeaters.On the 26 January I had a call from the insurance telling me they are going to bring my car back because they rejected my claim.The panelbeaters they have already started repairing my car.They ask me to continue with it,which was the good advice.Then reported the matter with Dispute and...

Category : Insurance

(0) Replies

Country : South Africa

I reported my damaged iPhone 6 on the 21st February to the Insurer which is ABSA iDirect and they indicated that they will send a service provider Platinum Repairs, A week later the phone was not collected with Platinum Repairs sending emails that they are trying to get in touch with me, meanwhile I had no missed calls on the loan phone I am currently using. I emailed them and asked that they come collect by on Tuesday 27th February at 4pm. The courier service they sent, Courier Guy, arrived...

Category : Insurance

(0) Replies

Country : South Africa

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