Banking Complaints

JOIN THEM AND SEE THE CLOWNS OF S.A. THE SERVICE IS OF THE WORST EVER , 6 MONTHS AND YET ALL STORIES-

Category : Banking

(0) Replies

Country : South Africa

6 MONTHS AND NO INTERNET ,WOW , THE STAFF TOO CANT SOLVE IT,CALL CENTRES DONT ANSWER , OR MANAGERS ARE NOT AVAILABLE. NEITHER FOLLOW UP ON PROGRESS OF COMPLAINT- CIRCUS OF S,A JOIN THEM AND BE CLOWN.

Category : Banking

(0) Replies

Country : South Africa

My never pays out according to most panelbeaters and uses second hand parts, this I discovered after they conducted dodgy tectic to avoid paying me out after being loyal to them for 4 full years without missing any premium payment. my advice avoid MYWAY at all cost if you can. I will cancelling all referals ive done for this Dodgy insuranse company.

Category : Insurance

(0) Replies

Country : South Africa

My car window was damaged by kids playing with marbles, a small hole caused the whole window to shatter. I contact Miway on Monday, 1st December, I lodge the claim and I am very happy.Its Wednesday already and I still hear nothing,Thursday 4th December I contact them to follow up. They tell me the supplier doesn't have a window for my car so if I didn't phone them I would have waited like a fool What upsets me is the fact that they took the liberty to change my debit order date without my...

Category : Insurance

(0) Replies

Country : South Africa

The customer service at the Nedbank QwaQwa branch is appalling :( I've been waiting and still waiting for more than an hour to open up an account and this is because there's only one of 4 consultants available to assist customers. This is unacceptable - period!

Category : Banking

(0) Replies

Country : South Africa

I AM SO DISAPPOINTED WITH NEDBANK ALL THE TIME I GET STRANGE DEBITS AND I TRUSTED NEDBANK WITH MY MONEY I DO NOT KNOW ANYTHING ABOUT LUKSHA ...I WILL CHANGE THE BANK AS SOON AS POSSIBLE AND I WILL MAKE SURE THAT MY FAMILY DO NOT BANK WITH NEDBANK DAMN !!!

Category : Banking

(0) Replies

Country : South Africa

I have been Medically Boarded, my cheque account with an overdraft facillity has been dormant since then. Nedbank has closed the account without asking me (3 months dormant) an has handed me over to their laywers. They also has deducted almost 80% of the overdraft from my pension, also without asking or informing me. This is the second time Nedbank chose to do so, the first time I lodged a formal complaint with their Complaints center. Seems I wasted my time...

Category : Loans

(0) Replies

Country : South Africa

I my car went to Panelbeater appointed by insurance company on the 30th September 2014. 5 weeks later Panelbeater informed me after numerous calls that they had lost my car keys. They then took my car to BMW in Vereeniging in spite of the fact that Panelbeater (Bodytech) is based in Midrand and I am in Sandton.. I have not received any assistance from the insurance company or even an apology for this. I have had to liase witty the Panelbeater who then proceed to be very rude when I enquiry...

Category : Insurance

(3) Replies

Country : South Africa

My ex husband passed on in January 2014,I took life cover in 2011,and the premiums were deducted from my bank account. Ive been running up & down to old muutual for them to pay. Everytime I go to them im being sent from pillar to post,and i have to discover that i have to submit some documentations. This has happened a no. of time until such time i had to explode. No one tells me to do anything,and when i fone head office,i have to start at the begining explaining one & the same thing. I just...

Category : Insurance

(1) Replies

Country : South Africa

I had an accident on the 25 May 2014 my car was bumped at the back .i reported to prime meridian and book me for assessors my car was assessed by Pronto Penal Beaters there was no respond after up until I contacted them .they told me that my clamis on final stage. Iwaited again and I was told that they will have to interview witnesses.I call them again I was told they are waitng for assessors outcomes fortunate enough I ve got assessor result and plolicstation documents i 've got also the...

Category : Insurance

(0) Replies

Country : South Africa

The General Electric Pension and Provident Funds received "tax" repayments from Alexanders Forbes. After sending 20 e-mails to [email protected] forbes my questions have not been answered. I need to know what these deposits were for.

Category : Insurance

(0) Replies

Country : South Africa

Was looking for a loan online.... To qualify for the loan you had to click on "accept terms and conditions" on two places ... like always i was in a hurry ... click the boxes, if you don't you are not allowed to advanced... Interest rates so high, did not take the loan from them .... i was not that desperate ... on the 16 October i get an letter from "'Esterhuyze Attorneys' " claiming that i own the Loan locator R399 + their legal fees .... This for inquiring...

Category : Loans

(0) Replies

Country : South Africa

I made an arrangement to pay R150 my arrears after I defaulted on my 2 loan accounts. The arrangement was supposed to be active until the end of September 2014,so that the new arrangement can be made to be effected from the end of October. However, African bank double deducted my account at the end of September 2014.I then requested for a refund on the 6th of October 2014 and I made the arrangement on the same day of R250 additional to each loan's instalment. Up to today, I still could not...

Category : Loans

(0) Replies

Country : South Africa

Ned bank debited an amount of R1887.00 from my account. They claim that I took a credit card from them of which they sent it through after they had a dispute with Ackerman clothing and I never asked for it and neither used it. They claim that I have to pay them and also Ackerman clothing store. I went to their branch to enquire about it and they refer me to their pre legal team and spoke to Linda who told me I won't get my money. I need a solution on which further steps to take as I need my...

Category : Credit Cards

(0) Replies

Country : South Africa

Good day please be so kind and assist me. On the 2 October 2013 i went to Shoprite in Elloff street. I was at the ATM in Shoprite and whilst i was busy withdrawing money a man approched me dressed like a security gaurd he stood beside me and told me that the machine was slow the whole morning and started pressing buttons i assumed he was the security guard that assists the customers in the store it all happened so fast because i was asked if i wanted a temporary pin code and for my contact...

Category : Banking

(0) Replies

Country : South Africa

I am a private client at Fnb and have to call a private banker for a chequebook delivery ext. I have been doing so for 3 weeks but nothing happens. no one answers a phone and no one calls back and it means no delivery and no business can be done. every time I ask for my account to be changed to a normal one so that I can collect my chequebook at the branch, nothing happens. I have to get a chequebook urgently but no one does anything.

Category : Banking

(0) Replies

Country : South Africa

I was insured with Budget Insurance car was in an accident, Budget sent my car to TC panel beaters, on collection of my car it just about blew up when I started it, panel beaters said they will send it to Mazada Germiston. I have eumail and phoned Budget Insurance endlessly and millions of calls to TC panelbeaters but no response to my mails or phone calls Renato Leal the asssor has disappeared as well as Thalapo from Budget Insurance its now 4 months and I have no car and have paid R11 520...

Category : Insurance

(3) Replies

Country : South Africa

We experienced an incident of burglary/ theft by a domestic worker early May 2014 who decided to clear the house from all possible valuables in one go. By doing our own investigation we managed to assist the SAPD in arresting the culprit who pleaded guilty. Following the arrest all details were supplied to ZURICH INSURANCE CO who appointed two different assessors with different agendas. After various enquiries by our Insurance Broker, we still haven't had any feedback from the Insurer....

Category : Insurance

(1) Replies

Country : South Africa

Hello peter on Thursday 11 September 2014 to withdraw a huge amount of money in my account. The teller told me they need to confirm that the company deposited it to my account did not make a mistake, and she said that will take 24 hours, then I went back home. Friday they called me and said they waiting for a reply from FNB, she said she will let me know around 12 but she didn't even bother to call again, Saturday I went there again at bridge city ( kwa mashu) luck I met the same lady I for...

Category : Banking

(0) Replies

Country : South Africa

ON 11/09/2014 AT ROUND ABOUT 13:30 I DEPOSITED AN AMOUNT OF R 2180,00 IN MATATIELE BRANCH IN ATM,THEN ATM WENT OUT OF SERVICE AFTER I PUT THE MONEY.THE MONEY DID COME BACK OR DEPOSITED IN BUSINESS ACCOUNT THEN I RUSH INSIDE THEY SAID I WILL GET THE MONEY AFTER 24 HOURS BUT TODAY THEY SAID AFTER 5 WORKING DAYS. I NEED TO BE CLEAR WHEN I WILL GET MY MONEY AND I NEED IT VERY DASPERATELY!!! I AM NOT HAPPY AT ALL BY THIS THING BECAUSE WAS NOT MY MISTAKE,IS YOUR ATM WENT OUT SERVICE BUT NOW IS...

Category : Banking

(0) Replies

Country : South Africa

I DEPOSITED AN AMOUNT OF R 2180,00 YESTERDAY BUT ATM WENT OUT OF SERVICE AFTER I PUT THE MONEY ON ATM,THEN I RUN INSIDE THEY SAID I WILL GET MY MONEY AFTER 24 HOURS,WHEN I CALL TODAY THEY SAID AFTER 5 WORKING DAYS, I NEED THAT MONEY VERY DESPARATELY,HOW CAN I GET THESE MONEY?? LASTLY WAS NOT MY MISTAKE!!!! IN MATATIELE BRANCH

Category : Banking

(0) Replies

Country : South Africa

Despite 13+ emails in various chains over 2+ weeks, no less than 3 SD numbers (complaints / tickets) being raised and the involvement of 3 branches I have still not received what I asked for and nor have they replied to say that it can not be done. FNB have wasted 2 weeks of my time, I have opened accounts at another bank and moved my investment there. Everyone said they would help, but despite numerous repetitions of my request nothing happens. They can't seem to read and understand...

Category : Banking

(0) Replies

Country : South Africa

I have transferred money from my Swiss bank account into my Absa bank account last week Wednesday. It has left my Swiss bank account but it's not in the Absa account and no one is sending an email to tell me why. This type of transfer usually takes 2-3 days. I sent several emails to Absa and nobody has given me a response. I'm just been taken from pillar to post with no results. I have been a loyal customer of Absa for years. This is the WORST service I have ever received . Does...

Category : Banking

(0) Replies

Country : South Africa

In 2010 I was working for Nedbank I opened a current account with them as I was told that I wont receive my salary if i bank with other bank. In October i received a better offer another bank,I resigned at Nedbank leaving R1800 on my account. When I went on monthend to use my money I got a shoch of my life i had only R200 on the account I went inside n ask what was happenng they told me Nedbank salaries took my money. I told the cosultant I'm leaving the bank then immediately i phoned their...

Category : Banking

(0) Replies

Country : South Africa

you must never think of taking rehabilitation loan with REAL PEOPLE Second Chance Division,They are not Honest and they smooth talk you in order for you to take a loan from them than Afterwards the installment they deduct is not what you have signed for,even if you refer them back to the contact you have singed with them,they will tell you it was a mistake from their system and still,they will keep on frustrating you by deducting installment you did not agree upon,please be careful about Real...

Category : Loans

(2) Replies

Country : South Africa

On the 15/08/2014 @ around 18h50 I became a victim of smash and grab whilst on way to work. I sustained injuries n taken to Arwyp hospital. Saturday the 16/08/2014 in the morning I tried to logge a claim with Miway insurance n after few unsuccessful attempts where I was transferred to a voice mail where I was asked to leave my number to be called back n it never happened. Monday morning I called...Once more after few attempts ....being put on hold ...I was transferred to glass department...

Category : Insurance

(2) Replies

Country : South Africa

I received an sms from Mzansi Money offering me a loan, I responded to an sms and they phoned offering me a loan, took all my details and they gave me a number only to find that it's not working. The worst part is they have all my particulars.

Category : Loans

(19) Replies

Country : South Africa

Since May 2014 I have been dealing with a MiWay legal advisor and it has been a drawn out and unpleasant experience. The staff member in question took so long to get ANYWHERE with the claim that eventually I had to get help from the Legal Team Manager who was embarrassed by his service when I told her about my experience and then had the matter at a conclusion from her side within the week. I spent MONTHS of stress and anxiety trying to get answers and progress from the legal advisor and am...

Category : Insurance

(0) Replies

Country : South Africa

I am totaly desapointed with FNB's service. IVe used the bank for 6 years and i was using a refuge status document without any issues. They even sold me their Check account but still refuse the overdraft because im a foreigner they said. Now the worste has hit me, They refusing to assist me within the branch to replace a stolen card. They reqeust to verify my status document which i have no issue with besides the fact that they started the process 6 months ago and still its not done. The...

Category : Banking

(0) Replies

Country : South Africa

the retirement date on my old mutual policy was 01/08/2014.On 01/07/2014 i went to old mutual Alberon to now hand in all my documetns and to complete the neccasery form.To make a long story short on 01/08/2014 on maturity date of the policy i phoned old mutual in Alberton which is not very helpfull i then phoned old mutual in Cape town wand was advcied that they have not received anything from Alberton. On Monday the 04/08/2014 i went back to Old Mutual in Alberton and had to fill in form...

Category : Insurance

(0) Replies

Country : South Africa

My Standard Bank Home Loan 213386518 is paid up for more than two years now. I only kept it open for the sole purpose of insurance on this specific home. During October 2013 I went to the Lynnridge Mall branch with problem: The Home Loan payment of approx R8000, (but already paid up), was still deducted every month and every month I had to transfer it back to my cheque account. This I could only do on approx the 5th of every month, causing in some cases an overdraft amount on which I...

Category : Loans

(2) Replies

Country : South Africa

I am using this website as a final attempt to get some action. I have been corresponding with Standard Bank Prestige accounts since 10th June in regard to a statement from May 2003. I have a query in regard to a Life insurance payment that Liberty Life said they made during this period. I require proof numerous request via email and at to both the Orkney and Klerksdorp branches, issued with reference numbers but still no 2003 statement, they keep sending statements for 2013. Maybe you can...

Category : Banking

(0) Replies

Country : South Africa

Good day, I acquired cell phone Samsung S3. I never missed payment throughout contract period, I am under the impression that my contract expire end of September 2014. I never received statements, when I open my online banking I see new account called ‘Smart Device Settlement Account’ with balance of R3, 964.00. What also surprises me is that last time I checked the balance was about R1000, how did it jump R3, 964.00? I am looking forward to your clear precise explanation on...

Category : Banking

(0) Replies

Country : South Africa

I am the 3rd party trying to resolve a claim where an outsurance customer drove into my vehicle while I was standing waiting for a parking after 9 weeks I am still battling to get an answer on my claim nevermind getting my vehicle fixed. I have never before experienced such bad service & outsurance always advertise hoe good they are what ever you do do not take outsurance for insutance if you try to get your vehicle fixed you can just as well give up. Linda Mare 0844790539

Category : Insurance

(0) Replies

Country : South Africa

Since i laid the claim on the 30\03\2014 but i`m still waiting for my claim to be approved,since they asked me to make quotations at the panel beaters and i gave them.....4 months without a car but at the end of the month they are the first to deduct my money....PLEASE I NEED HELP

Category : Insurance

(0) Replies

Country : South Africa

I am currently under despute resolution program and capitec was informed in numerous times i even send them the 17.g form myself and my mediaters paid them from last months why did you hand me over for collections if a client is over indebted what must a client do as going under is our only options please resolve this matter

Category : Loans

(0) Replies

Country : South Africa

Good day About 3 weeks ago R5000 was wrongly deposited into my account I imediatly went to the bank and reported it! The cashier phoned the lady from who it came but she said she made no deposit it is not her R5000. The local branch told me they suppose I can use the money as it is nobody's money, but I refused as I know it was not my money! About 2weeks ago they put my account on hold no I can't even use my card to check the balance. The 3rd time I was their my card was cut up into pieces...

Category : Banking

(0) Replies

Country : South Africa

Just a quick thought, FNB's trading hours on their internet site state that they open at 8 in the morning. You arrive promptly at 8 just to stand infront of closed doors at the deposit/ withdrawl desk and here it states Tellers trading hours 09:00 to 15:30 how on earth can FNB make you wait an hour in front of closed doors a que of more than 15 people at the end of the month no less. Every other magor bank in South Africa opens at 08:30 why not FNB I'm so irritated as the staff very friendly...

Category : Banking

(0) Replies

Country : South Africa

Last week Wednesday I tried to withdraw my money from a standard bank ATM but the transaction was cancelled and the money didn't come out but to my horror I received an SMS notification that funds have been withdrawn till today it's a week now they have been tossing me up and down from one person to the other but no help their call center is even worse they put the phone down whilst you are speaking. I'm soooooo diasspointed with standerd

Category : Banking

(0) Replies

Country : South Africa

I had a Sanlam policy for about 6 years.I called into their call centre sometime in 2013 to change my debit order date just to find out that my policy lapsed.I called them and had a few contacts from their people.I have paid on my policy about R11000 and they wana tell me that all that money I paid in going down the drain now because of their neglegence.Their people wanted to make some sort of arrangement with me but I don't want any arrangements..-i want my hard earned and hard sweat money...

Category : Insurance

(0) Replies

Country : South Africa

Front line staff without energy and not keen to assist customers it feels that they do you a favour if and when they help you

Category : Banking

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

I'm a check account holder with absa for more than 10 years this is quite a long time to be with this same institutions and still remain a client even though I am not happy with their expensive bank charges and a pathetic long branch cue and less staffed branches more specially at Kwa- nobuhle and the fact that they can assist you with external debit order reversals but they never assist with their internal debit order reversals. I'm extremely not happy with Absa and im taking my account to...

Category : Banking

(0) Replies

Country : South Africa

I made final settlement on my Loan on the 13th of May 2014 and up till now no payment was allocated to the loan. I had the collections department phoning me requesting payment which I keep on telling them to do a follow up with the settlement department and nothing gets done to it. I'm fedup of this inconvenience as I no longer wants any dealings with NEDBANK!!!!!!! I wasn't this to be sorted ASAP!!!!!

Category : Loans

(3) Replies

Country : South Africa

its been three weeks since i have been waiting for my refund

Category : Banking

(3) Replies

Country : South Africa

Dear Sir i would like to get someone who can do follow up from First National Bank in South Africa @WEST GATE Branch in Capital City of South Africa Gauteng Regions (1) i Los Amount of R1884.75 from my Accounts when im doing follow up with Westagate Branch he promised to gave me the reason within a week after a week from 29may 2014 i call my Branch @Maponya Mall there refer me pillar to post i was talking to derpements for FNB From receptions to Loan departments, spoke to Mrs Happiness...

Category : Banking

(0) Replies

Country : South Africa

I was sitting in the bank waiting for a consultent, a lady working for the bank also wrote her name in the book after me and waited for a consultent. She was then called by one of the consultents and helped before me even though she was behind me. Is it because she works for FNB?

Category : Banking

(0) Replies

Country : South Africa

I took this insurance after i was advised mu consultant at GM Motors.My accident was on 15 January 2014, claim was authorized March 26 after 3 months, repairs started on 19 May after 2 months and today 5 June after 5 months their panel beater says they have unforeseen damages and need to order another part, insurance my authorize AGAIN and they don't know how long this will take!!! THESE PEOPLE DON'T CARE AND ARE SELLING A SERVICE THEY CANNOT DELIVER...STAY AWAY!

Category : Insurance

(0) Replies

Country : South Africa

Miway het my geskakel vir kwotasie vir voertuig assuransie. Hulle het my n goedkoper premie aangebied,my bankbesonderhede gevat en als. Na ek my assuransie geskakel het het hulle n beter premie aangebied as miway. Ek het miway n e-mail gestuur om te kanseleer en nog steeds het miway n premie van my bank verhaal en nou wil hulle my nie refund nie

Category : Insurance

(0) Replies

Country : South Africa

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