Banking Complaints

On 8 february made a deposit of R1000 at an atm at sandton city, it ddid not appear on my account on 10 february I went to morningside branch to quiry, was sent to sandton branch where I was asked to identify the machine and the exact time of deposit, which I did, was promised they will get back to me, I then called after 3 days with the ref I was given and was promised yhey will get someone to look at my quiry, I called after 7 days and was told that there was no deposit made at that time,...

Category : Banking

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Country : South Africa

On 8 february made a deposit of R1000 at an atm at sandton city, it ddid not appear on my account on 10 february I went to morningside branch to quiry, was sent to sandton branch where I was asked to identify the machine and the exact time of deposit, which I did, was promised they will get back to me, I then called after 3 days with the ref I was given and was promised yhey will get someone to look at my quiry, I called after 7 days and was told that there was no deposit made at that time,...

Category : Banking

(0) Replies

Country : South Africa

Hi Ms. Snyman, please allow me to firstly commend the service I received from a grossly disempowered employee working in your Fraud Dept. Promise Makhathini showed extreme client service, even walking to other departments after they chose not to answer any calls to support her yet with her fully understanding my predicament while going out of her way in an attempt to assit me. She really deserves recommendation and recognition in the way she protected your brand and at the same time...

Category : Banking

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Country : South Africa

client no. 23729326 since they said they will call me,even today i am still driving bumped car. No communication,client service are impatient.

Category : Insurance

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Country : South Africa

i got an accident on the 17 April claimed on the 22 April even to date nothing has been done. No communication until i call them. then promise to come back to me till today. since they say they will send evaluators.they are doing things their way not clients way.they are dragging their feets. Send the lady Dorcas whose having my file an email she doesn't bother to answer.

Category : Insurance

(0) Replies

Country : South Africa

Don't let the name fool you! I applied for a loan with them, they send me a email a few seconds later, telling me I need to pay R299 for their services, I mail them back immediately, they send me sms from a number which you can't get through and tell me I need to pay cancellation fees which comes to R299

Category : Loans

(0) Replies

Country : South Africa

This complaint concerns OUTSURANCE'S ATTITUDE TOWARDS MR. PRAVEEN RAMESH(myself). I have had two insurance claims against outsurance and none have been finalized up to date! The first claim was for myself with policy number OT11793984 , And the other claim was a third party claim against a guy colliding onto me, his details J.SAUL with I.D NO.7208185312081. In total i have been waiting for FOUR YEARS TWO MONTHS FOR FINALIZATION!!! BEARING NO RESULTS. IT IS REALLY FRUSTRATING AND NERVE...

Category : Insurance

(0) Replies

Country : South Africa

Accident taking long to fix my car because they investigating the third party I am resorting to writing such letters Hi Lawrence Mookwena (insurance consultant) You said your process takes 2 to 3 working days. It is now 5 working days. In total it is now a total 33days since you have started processing my claim. I believe you were on leave, how nice. If the third party has given me wrong particulars, don’t you think that is a matter for the police now. I explained to you that...

Category : Insurance

(1) Replies

Country : South Africa

I CONTACTED FNB AND REQUESTED TO CLOSE MY CREDIT CARD ON 18 FEB. I REQUESTED TO TRF MY CREDIT BALANCE TO MY ACCOUNT AND AFTER RECONCILING MY LAST NIGHT I REALISE MY ACCOUNT IS NOT CLOSED. I CONTACTED THE CALL CENTRE AND SPOKE TO GLORIA FROM THE RETENTION DEPT AND WHERE SHE TRF MY CALL TO THE ADMIN DEPT IN HER WORDS "CAUSE THEY ARE THE PEOPLE CLOSING AND TRF FUNDS". SHE DID NOT TAKE ANY RESPONSIBILITY FOR THE CALL CAUSE I REFUSE TO WAIT ANOTHER 5 TILL 7 WORKING DAYS AND REQUESTED MY FUNDS BY...

Category : Credit Cards

(0) Replies

Country : South Africa

I have been harassed and threatened by Loans Discovery, which now they have instructed their attorneys "ESTERHUYZE ATTORNEYS,PER FP SLABBER" to harass me. They insist that i have applied a load through them, of which i have never been approved of any loan through them. They require me to pay an amount of R399, including attorneys charges to a total amount of R549. I fail to understand why must i pay for something that i have never benefited anything from. If indeed the was a loan approved to...

Category : Loans

(0) Replies

Country : South Africa

I received bad service from Kgomotso and Warren from the nedbank randburg branch in Kent avenue ,and I received such bad service from the both of them ,they were clueless about nedbank products .Warren made a horrible comment after I walked away.They were both so rude and they both need customer service coaching .I have never received such horrible service from a nedbank branch .....regards Refilwe

Category : Banking

(0) Replies

Country : South Africa

14655 ext8a orange farm 1805

Category : Banking

(0) Replies

Country : South Africa

My car got damaged last month, I put in the claim with no problems and my car was approved for repairs on the 2nd of April. The car was towed to Industria to be inspected, from there taken to Wilro Park to be inspected after they couldn’t find the problem at the Industria yard. From there TC Panel Beaters was appointed as repairer. From there I didn’t hear a thing about my car for a week until called the panel beater to check, and they said they were STILL waiting to receive the vehicle....

Category : Insurance

(0) Replies

Country : South Africa

I lodge a claim with absa isurance since we were attacked by storm last year november and they fixed the windows the roof and the doors are still broken they say I didn't claim but how did they fix the window now 2 day ago the gyser bust I had to get a plumber to fix cause I tired the way absa is trating me I feel like I insured with the wrong company

Category : Insurance

(0) Replies

Country : South Africa

Nedbank South Africa did not advise their Customers that on Sunday 2014/04/13 they would be upgrading the cheque and Savings Account CARDS. We had no Access to our Money for about 5hrs yesterday. As I went to Pick and Pay with a full trolley of Groceries I was advised that all 4 of our cards 2 cheques/2 Savings Cards were Declined, I was so upset, thought our account was hacked. Most Embarrass Moment in My Life, Thanks NEDBANK. As I went to Galleria I was advised by the Branch Manager of...

Category : Banking

(0) Replies

Country : South Africa

Good day, I really need help beacuse i have been asking for CIB to replace my ipad. They just send me emails saying i will get a payment and also wanting my account details but nothing is happening. They deduct money from me all the time for premiums but i dod not get any feedback on the issue. I am now reporting this for the second time here but have reported many times to CIB directly and nothing is happening. Please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Category : Insurance

(1) Replies

Country : South Africa

I've received the worst ever service from Outsurance,my car was involved in an accident with one of their clients, who bumped my car from the rear leading me push the car infront of me. My car has rear & frontal damages. They saying they cannot pay for the frontal damages & will only pay rear damages, of which i fail to understand because if their client didn't bump my car from the back i wouln't have pushed the car in front of me. It's over a month now, I've been calling them on a daily...

Category : Insurance

(0) Replies

Country : South Africa

Not once have I ever experience such bad customer service at any place . At this point I don’t even want to recommend any one from our business to do business or take a contract out with the MTN . It's like everyone is incompetent that is working there . Its going for 1 Month now that Im waiting for my phone and still nothing I will take this further if I have to if I Don’t receive my phone By the end of the week . I have spoken to Vusi and John at the MTN in town went to sunny park as...

Category : Insurance

(0) Replies

Country : South Africa

On the 25/01/2014 on my way from Cape Town to the Eastern Cape for a funeral, I withdrew a sum of R750 from a FNB ATM but the amount did not come out and an error was shown.. On my return, I went to the Bank In Rondebosch and I was given a form to fill telling what happened. I did that with the help of Akeeda Lorenzo.. Three days later I called her to no avail and decided to go there. On my arrival she told me the query would take up to 45 days for resolution. After 30 something day.. I...

Category : Credit Cards

(3) Replies

Country : South Africa

I was at the Nedbank at the Protea Glen mall on the 29th where I was assisted by a lady whom I cannot remember her first name but I still vividly remember her surname.Her surname is Mokokwe and as if being at THAT bank is anything to write home about because there is no enquiry desk there,no!!,enquiries are done by tellers as well so by the time you get to the tellers,one cannot wait to get done and shoot out of the branch,nevertheless I finally got to the teller and from the word go,she...

Category : Banking

(1) Replies

Country : South Africa

I have two bond accounts at Standard Bank. I paid extra money into both bond accounts which I can access when needed. Today is such day. Now I am told: No, you cannot access these funds, you did not use your access account within the first six months, so it was cancelled. This info was never relayed to me.

Category : Banking

(0) Replies

Country : South Africa

How is it possible that a bankstatement and salary slip could be scanned but the bank cannot provide proof? How could a multi loan been taken at the atm if this option was not activated on my account? They took R4600 from my account for a multi loan that was not even activated and the account was not used for one year. When this was queried, they not inform me as to where the multi loan was withdrawn. You are the most dishonest people I have ever dealt with. Do not bank with Capitec,...

Category : Banking

(0) Replies

Country : South Africa

Very bad customer service from a line manager of Nedbank in the Grand Central Building in Cape Town. She does not know what customer service is - she has a demeaning tone on her voice. - Someone needs to send her for customer care training.- Attended another branch of Nedbank and in St Georges Mall and received - apologies a decent explanation and service. They helped with exactly what the Nedbank Grand Central Line Manager told me they could not help me with. Please dont use the Grand...

Category : Banking

(0) Replies

Country : South Africa

On friday I called ABSA in KwaNobuhle and spoke to a lady called GUGU, to fidn out what documents i needed to bring to open a new account. She gave me the information, I told her i'd be there the following morning and she said I should be there after 10:00am as they close at 11:00am. I walked into the bank at 10:20am and went straight to the first consultant I saw, who turned out to be th Gugu I had spoken to. She told me they were not taking anymore people for the day. I asked how that was...

Category : Banking

(0) Replies

Country : South Africa

Hi I've been trying to phone but I did reach to anyone since I've received an sms that I've my application is pre approved for R60000 so now I don't know what to do because I need the money to pay all of my bills please can you please help me If you can ,my name is Nosisi Convia Zweni

Category : Banking

(0) Replies

Country : South Africa

I am sending you this email as I am totally disgusted by the unprofessional treatment and incompetent service received from Absa Insurance. I have submitted a claim on February 6, 2014 about my septic tank that collapsed. They sent some guy to come and investigate and what he wrote in his report was never revealed to me. To me he did not seem qualified and there is no way in the world that he or anybody could make a clear finding on why it happened and what caused it as the photo's sent will...

Category : Insurance

(0) Replies

Country : South Africa

I am completely appalled by the atrocious service we received from a lady called Miliswa who works for the Telesure Group / The Digital Experience shop at Fourways Crossing. I didn't get her surname, but she is short and plump with plaited hair. Not only did she make it clear that she did not have time to attend to us, but also mentioned that she was busy with a study assignment! This lady gave us numerous bad looks and gave us attitude that left a lot to be desired, not to mention that she...

Category : Insurance

(0) Replies

Country : South Africa

This is the worst service I've ever received from an Banking institution and During November 2012, Absa notify that my Vehicle reached the balloon payment and ask me which option should I prefer to complete vehicle finance loan. I've opted for restructuring which basically allow me to pay the remainder over period of time. No one came back to me. After several attempts to provide the necessary information to continue with the process, I've received contact from the Legal department to find...

Category : Banking

(0) Replies

Country : South Africa

I got a short term loan and then with out notice a week later they took money from my account to pay it putting my account in arrears. It is a loan for a month yet they just took the money. Why would I take a loan and pay interest on if it the loan is just going to be used to pay the loan back and now I must pay interest twice

Category : Banking

(0) Replies

Country : South Africa

Hi My name is Ezekiel M Maleho… on the 08th of January 2014 a gentleman by the name of Deschlin Pillay called me and helped me open a cheque account with FNB financial institute. I gave him all my details i.e. Residential adres, Postal adres, Cell phone number in essence I gave him all the Fica information that he requested from me. I then advised him that I once had an account with FNB but it was closed down as I was no longer employed. He asked me if I still used the adres that is on...

Category : Banking

(0) Replies

Country : South Africa

My na me is Nthabiseng.Legal Loans called me and offered me loans,I said I do want the loan but not now,I'll take it later,they agreed to call me after few months to offer again when I'm ready.On the 28th without knowing they deducted R350,I don't even know for what because I didn't take loan from me neither agreeing with them.My bank said they can't help to such matter and I don't know what to do.Please help!

Category : Loans

(0) Replies

Country : South Africa

1st claim was registered on the 6th of January 2014. 2nd Claim for leaking roof was registered on the 6th February no responds.Damage to my pine ceiling severe.follow ups no responds.Mr Jacobs and Chetty do not answer phones nor do they respond.

Category : Insurance

(1) Replies

Country : South Africa

1st claim was registered on the 6th of January 2014. 2nd Claim for leaking roof was registered on the 6th February no responds.Damage to my pine ceiling severe.follow ups no responds.Mr Jacobs and Chetty do not answer phones nor do they respond.

Category : Insurance

(0) Replies

Country : South Africa

I have a problem with Nedbank last December they called me after telling me that my instalmebt was not deducted in November they said I should confirm my Id no and contact numbers which I did only to to find out that they deducted 3 instalment. Eversince then they have been calling my mother abd din't know whybcos they have my contact numbers and today they sent my mom an sms that says I should honour my promise as arranged,so I don't understand what they mean bcos I did not make any...

Category : Loans

(0) Replies

Country : South Africa

I have tried to open my own business and had to pay a supplier . before making the payment I asked standard bank to ensure that this supplier was a valid business and they confirmed that it was. On there word I transferred all my savings into this account. Only to find that this was a fraudulent company. I have asked standard bank to compensate me and they refuse point blank to assist me. Sandra 0767868129

Category : Banking

(0) Replies

Country : South Africa

i am very upset with institution. I have submitted my daughters student loan application about 5 weeks ago and they told me once the contractract has been received money will be transferred to the account, until now. Their customer service is very poor. The person who handled our application send an email confirming the approval of the loan and that she has left the branch and some one else will assist at her previous branch I phone in to make an appointment and we went in to...

Category : Loans

(0) Replies

Country : South Africa

I am JDA De Beer, a widow who paid up my accounts about 6 weeks back. I sold my house and must move within the next two weeks. I want to apply for a bond but every time I phone XDS(who promised me to speed it up - I talk to Jennifer at Disputes) they say they did not get response from the companies. Please sir I am in dire straights as I paid my debts now and cannot updat my ITC report as a matter of urgency.

Category : Loans

(0) Replies

Country : South Africa

I made a claim with ref no ckp 1036869/2 that claim took more than a months to be processed and their consultant lied that my vehicle was with the repaires while my vehicle was dumped at SMD.after two weeks i called the consaltant an ask her why she lied,she reply by saying "they were not suppose to inssure my vehicle at the first plays it was a favour and I pay my monthly premiums.king price has bad service I won't recommend it for my friends and relatives

Category : Insurance

(0) Replies

Country : South Africa

I made a claim with ref no ckp 1036869/2 that claim took more than a months to be processed and their consultant lied that my vehicle was with the repaires while my vehicle was dumped at SMD.after two weeks i called the consaltant an ask her why she lied,she reply by saying "they were not suppose to inssure my vehicle at the first plays it was a favour and I pay my monthly premiums.king price has bad service I won't recommend it for my friends and relatives

Category : Insurance

(0) Replies

Country : South Africa

I reported water dripping on my bathroom window sill which was coming from the pipe which leads to my geyser,I spoke to Feroz on the 21/01/13. He told me that the claim would be handled by Nicole Brijlal. The claim number is 1377376. The same day Pieter Rademeyer plumbers arrived and came to do inspection without calling me or making an appointment, I'm not a plumber so I assumed the message which I conveyed to Feroz was conveyed to the plumbers. The plumbers told me that they will replace my...

Category : Insurance

(0) Replies

Country : South Africa

I went away for the weekend, coming back I was told my account is blocked I need to update my details I live in Centurion and was stuck in Modimole without cash and not enough petrol to get home. I went to the bank where I was told they cannot help me unless I have the correct documents they told me to borrow money from someone, I called the number the atm slip gave me who said they can't do anything. Due to this I missed a day at work I lost n days pay I got a warning and might lose my job...

Category : Banking

(0) Replies

Country : South Africa

I went to Ghandi branch to collect my card which i had to wait on the que for more than 30 minutes as there was only 1 lady helping while it was pick hour 12:15 till 13:30hrs. When i gave her my ID and utility bill from City of Jorburg - surprisingly she asked me that the grammar was incorrect on the slip. She took more than 5mins to go and verify from their so called back office and when she came she advised that they had to scrutinise it - so i want to know what she meant (does it mean i...

Category : Banking

(0) Replies

Country : South Africa

Storm damaged to my home end Nov 2013. Contractor came to do repairs in Dec 2013. The cupboards were not done and now the damp arising from these cupboards has caused further damaged to my walls. Secondly the ceiling that was not repaired by them has started to sag/collapse. My swimming pool which I had to refill at my own cost and I queried them about -no response. I have sent emails x 3 to ABSA Action Line - no response; tried to get the consultant Annah Kwanaite to phone or email me -...

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Rache Mamabolo ID: 8810241043086, Cell: 0760896996, I have a personal loan with Nadbank i was unemployed for 1 month and i made the arrangement with them that in November they must debit my account accordingly as per the arrangements, Instead they debited my account more than 3 x times and they apologised to this matter. This month again Nedbank Personal Loan has debited my account ridiculously 4 x times. I am not happy at all with the service that I get from Nedbank every time...

Category : Loans

(0) Replies

Country : South Africa

I RESIGNED FROM MY PREVIOUS EMPLOYMENT LAST YEAR NOVEMBER, I COMPLETED MY CLAIM FORM , EVERYTIME I CALL , I GET DIFFERENT STORIES FROM THEIR AGENTS , THEY ALL TELL ME THAT MY CASE HAS BEEN ESCALATED BUT ITS ALL LIES , I CALLED ON THE 13,14 AND 22 JANUARY , SPOKE TO BONISWA , ALVIN AND SIWE , TILL TODAY I HAVENT RECEIVED MY MONEY .

Category : Insurance

(0) Replies

Country : South Africa

Good Day My name is Tiaan Burgers Ive got a big complaints against nedbank .Nedbank made a big mistake in my loan accounts they by mistake payed up 2 of my accounts when they realized after 8 days the mistake nedbank took it in to their own hands on the 27th May accounts were paid up during this period If were busy setteling my debt and with my taxes so there were amount of R2500 paid in my personal account Returning goods so debt orders on my personal accounts stop account were paid up and...

Category : Loans

(0) Replies

Country : South Africa

how can nedbank debit my account of 2ooo rand without my permission and i did not have any debits with them and it was my childrens school and clothing money i ask for a refund and they refused because blakes associates gave them authority

Category : Banking

(0) Replies

Country : South Africa

In November I was looking on websites for loans and to which i failed to read the terms and conditions of the requirements and R399 was deducted from my account for an annual service fee. As soon as I noticed that it was my fault for not reading. I called loan Tracer to which Kevin answered my calls (he always answers my calls when I phone) I requested that my subscription be cancelled with immediate effect. He advised I needed to submit a letter advising I want to cancellation as well as...

Category : Loans

(3) Replies

Country : South Africa

After I submitted my documents I got a call from Mariangel about some elements that's missing regarding the application. She was extremely rude and condescending, talking to like I was a dumb little child. Given the amount of money these loan companies make on the loans they grant I would say they better treat their potential clients with much more dignity and care! Very disappointed in MAS financial services!!!!

Category : Loans

(0) Replies

Country : South Africa

I have a loan with Nedbank which is on arears because I lost job and was unable to pay 3 installments, luckily I got a job in Septemberand I informed them and requested that they extend my loan with 2 months but they refused, so we reached an agreement that they will deduct normal installment every month from my bank account and that I will pay extra 500 as soon as I get a salary adjustment. They have been deducting according to the arrangement in past two months and was surprise to see a...

Category : Loans

(0) Replies

Country : South Africa

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