Banking Complaints

MERCHANT SERVICES IS A WASTE OF TIME. I HAVE A QUERRY GOING ON FOR 2 MONTHS AND I AM GETTING NO HELP WHAT-SO-EVER. THE SUPERVISOR BY THE NAME OF CHRIS REFUSES TO ANSWER ANY OF MY CALLS AND GIVE ME ANY ASSISTANC. I FEEL THAT CHRIS NEEDS TO GET HIS ACT IN ORDER AND THAT HIS POSSITION BE RE-EVALUATED.

Category : Banking

(0) Replies

Country : South Africa

I am the 3rd party in this claim .The accident occurred on the 29/03/2014 I had only received 1 call from Miway informing about the claim number on the 31/03/2014 from then untill now 13/05/2014 I the 3rd party has made numerous amount of calls to follow up on progress . There client knocked into me on the oncoming lane while speaking on his cell phone. Miway disputes that but the client admits to his guilt .Miway couldnt anser a few simple questions . The Miway client never made a claim but...

Category : Insurance

(0) Replies

Country : South Africa

Hello Peter Am so sadden by the worst ever incompetent staff members and poor service i got at the following old mutual branches and call centre. I resigned at work at the end of 31/03/2014,where all documents relating to that were successful submitted by my then employer NEDBANK LTD.On the 4th of April i received a call from oldmutual consultant confirming that they have indeed received my documents and the funds will be paid within 10 days. To my amazement even today i have not...

Category : Insurance

(0) Replies

Country : South Africa

Hi I have a stop order that ever month the money is taken out of my account and sent to a company that is not giving me a service I have tried to find out who the bank is paying it to but thy don't try to help ever month I have to put stop order which thy charge for it I have tried to lay a charge of fraud but the police can't help because the bank won't help so please can you help me Pastor Alan

Category : Banking

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Country : South Africa

Nedbank, promised that if I take the extra monthly fee on my credit card it will cover me for retrenchment etc.. I have been with Nedbank for more than 10 years, paying the monthly fee added to my account. When I got retrenched last year they advised me that I wont be able to claim for the retrenchment payment that was promised. Now they still want to offer me a retrenchment, disability etc package... What? And they asked me to complete a survey of how good their service is! Haha you don't...

Category : Banking

(0) Replies

Country : South Africa

Money was sent t o me via PayPal. I went into FNB, opened up an account. I was told that everything was verified. Been trying to link my PayPal to my FNB account. I was sent from bank, to online banking, to PayPal; back and forth. endless phonecalls and no one can assist me. I get asked security questions of accounts that I had more than 10 years ago and I cannot remember. Now I get told to go back to the bank, yet when I was the first time at the bank, the lady phoned online banking and they...

Category : Banking

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Country : South Africa

not received the bill yet

Category : Stock Market

(0) Replies

Country : South Africa

Waiting time at the new ABSA bank in Klerksdorp is way to long and frustrating.

Category : Banking

(0) Replies

Country : South Africa

Hi I am Deidre de Vos and currently in Phuket Thailand. I lost my debitcard and my parents stopped the card in South Africa. They re issued a new one to be picked up at my branch in South Africa. I am not there to do it and did several inquiries as to how we can solve the problem. My parents went to the bank on my behalf and state the problem. After consultant nr. 3 they gave my mother a number which I must call and when I tried the number, the person on the land was speaking in Thai to...

Category : Banking

(0) Replies

Country : South Africa

Ons geyser het 2 dae terug gebars. My man het gister 11 oproepe gemaak om uit te vind wanneer hulle iemand stuur maar niemand het opgedaag nie. Vanoggend 9.30 daag hulle op om te kom kyk net om te se dat hulle dit eers more kan vervang. So, ons moet vir 3 dae sonder warm water sit. Ons gaan ons bonus verloor wat Augustus sou uitbetaal en ons moet 'n R1000 inbetaal ook. Dis regtigbelaglik dat 'n mens vir jare betaal en nooit eis nie en wanneer jy eendag moet eis so behandel word. Ons gaan...

Category : Insurance

(0) Replies

Country : South Africa

Absa trust has "lost" my late fathers original copy of the will.Upon his death in 2011-04-28 we approached Absa trust who is the executor of the will.They informed us that the original will was somehow "lost" with no explanation and with no apology or regret and informed us after our disatisfaction they would no longer be the executor because the matter was not resolved as we only have a copy of the will which the court refuses to use.we are appalled at the way we have been treated as a...

Category : Banking

(0) Replies

Country : South Africa

I have been an employee at iwyze and when I resigned I asked my team leader Bonny poonsamy if I have to work in a notice.Bonny said no she just needs my resignation letter and I can leave.On the 25th of march I checked if my salary has been payed and it was not payed.When I called the Human recourses department I spoke to Faith she said she will speak to Bonny and when I called again she told me I'm becoming irratateing so please if people are thinking of takeing insurance with Iwyse think of...

Category : Insurance

(0) Replies

Country : South Africa

GOOD DAY I WAS ON A CALL WITH A LADY CALLED IRIS SHE ANSWERED THE CALL ON THE FOLLOWING NUMBER 083 123 6869 FOR ZULU NOW I WAS ASKING HER FOR A SHARE PRICE & THE PROCESS FOR SELLING SHARES & THE CHARGES ONE WILL INCUR, AS PER NORM THEY SEND A OTP PIN TO THE SHAREHOLDERS PHONE THE PIN TOOK TIME TO COME THROUGH DUE TO A NETWORK PROBLEM INSTEAD OF BEING PATIENT SHE ADVISE ME TO CALL TOMMORROW AS IN TWO MINUTES TIME THE MARKET WILL CLOSE & SHE MUST GO HOME NOW THE...

Category : Stock Market

(4) Replies

Country : South Africa

GOOD DAY I WAS ON A CALL WITH A LADY CALLED IRIS SHE ANSWERED THE CALL ON THE FOLLOWING NUMBER 083 123 6869 FOR ZULU NOW I WAS ASKING HER FOR A SHARE PRICE & THE PROCESS FOR SELLING SHARES & THE CHARGES ONE WILL INCUR, AS PER NORM THEY SEND A OTP PIN TO THE SHAREHOLDERS PHONE THE PIN TOOK TIME TO COME THROUGH DUE TO A NETWORK PROBLEM INSTEAD OF BEING PATIENT SHE ADVISE ME TO CALL TOMMORROW AS IN TWO MINUTES TIME THE MARKET WILL CLOSE & SHE MUST GO HOME NOW THE...

Category : Stock Market

(2) Replies

Country : South Africa

HEEELLLLLPPPPPP Question to Absa Home Insurance: How long does it take to repair a burst Geyser? I lodged and insurance claim on 07 April 2014 (Claim number 6514319553) and to date, my geyser has not been fixed and I am still without hot water? Is Absa Insurance waiting for Barclays to send some qualified plumbers from London to fix my geyser? I have had 3 incompetent service providers being appointed to address this problem but no success, and I am still without hot water (30 April...

Category : Insurance

(0) Replies

Country : South Africa

Nedbank debited my account 3 times and the arrangements was for them to debit the ACC twice. The third one that was not my agreement with them went through on the 3 May. My debit Oder date is the 25 of every month. I am very disappointed. I want my 2100 back into my account by Monday morning please.

Category : Banking

(0) Replies

Country : South Africa

FOR 2 MONTHS STANDARD BANK LIFE DEDUCTS R1033 FROM MY ACCOUNT WHERE MY LIFE POLICY IS ACTUALLY JUST R745, ON ENQUIRING ABSA SAID THEY WILL REVERSE IT, BUT YET AGAIN IT HAPPENED THIS MONTH AND I WAS AGAIN INFORMED BY ABSA BANK HERCULES IT WILL BE REVERSED, AFTER I SHOWED THEM LETTERS FROM MARCH UP TO APRIL 2014 TO STANDARD BANK LIFE THAT THE AMOUNT IS WRONG AND NOW I AM FED UP AND CANCEL THE POLICY, YET AGAIN ABSA AND STANDARD BANK IGNORED MY REQUESTS, LEAVING ME WITH BAD CREDIBITILITY AND...

Category : Banking

(0) Replies

Country : South Africa

Since March 2014 I am battling to get Absa Bank Hercules to STOP debit orders that I have cancelled, proofing the cancellation letters I send to Standbard Bank Life, which also just ignore my request of immediate cancellation of my policy after they were in fault of deducting a premium before my salary date leaving me now with Absa Bank just informing me I must to go Standard Bank, Standard Bank ignoring my request, absa bank loan finders also deducted money which I also queried what it is...

Category : Banking

(0) Replies

Country : South Africa

I went to Nedbank at Festival Mall and i have directed the similar complaint via there web site as i did not want to make this public. It seems that they did not take my complaint seriously.I wanted to draw wages for my staff.The lady closed the bulk service as she had a appointment, no reliever , just closed. I was not the only one either there were people behind me.I was forced to draw cash from the open teller where there is a big sign warning customers that they are targets for robbery...

Category : Banking

(1) Replies

Country : South Africa

On 8 february made a deposit of R1000 at an atm at sandton city, it ddid not appear on my account on 10 february I went to morningside branch to quiry, was sent to sandton branch where I was asked to identify the machine and the exact time of deposit, which I did, was promised they will get back to me, I then called after 3 days with the ref I was given and was promised yhey will get someone to look at my quiry, I called after 7 days and was told that there was no deposit made at that time,...

Category : Banking

(0) Replies

Country : South Africa

On 8 february made a deposit of R1000 at an atm at sandton city, it ddid not appear on my account on 10 february I went to morningside branch to quiry, was sent to sandton branch where I was asked to identify the machine and the exact time of deposit, which I did, was promised they will get back to me, I then called after 3 days with the ref I was given and was promised yhey will get someone to look at my quiry, I called after 7 days and was told that there was no deposit made at that time,...

Category : Banking

(0) Replies

Country : South Africa

Hi Ms. Snyman, please allow me to firstly commend the service I received from a grossly disempowered employee working in your Fraud Dept. Promise Makhathini showed extreme client service, even walking to other departments after they chose not to answer any calls to support her yet with her fully understanding my predicament while going out of her way in an attempt to assit me. She really deserves recommendation and recognition in the way she protected your brand and at the same time...

Category : Banking

(0) Replies

Country : South Africa

client no. 23729326 since they said they will call me,even today i am still driving bumped car. No communication,client service are impatient.

Category : Insurance

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Country : South Africa

i got an accident on the 17 April claimed on the 22 April even to date nothing has been done. No communication until i call them. then promise to come back to me till today. since they say they will send evaluators.they are doing things their way not clients way.they are dragging their feets. Send the lady Dorcas whose having my file an email she doesn't bother to answer.

Category : Insurance

(0) Replies

Country : South Africa

Don't let the name fool you! I applied for a loan with them, they send me a email a few seconds later, telling me I need to pay R299 for their services, I mail them back immediately, they send me sms from a number which you can't get through and tell me I need to pay cancellation fees which comes to R299

Category : Loans

(0) Replies

Country : South Africa

This complaint concerns OUTSURANCE'S ATTITUDE TOWARDS MR. PRAVEEN RAMESH(myself). I have had two insurance claims against outsurance and none have been finalized up to date! The first claim was for myself with policy number OT11793984 , And the other claim was a third party claim against a guy colliding onto me, his details J.SAUL with I.D NO.7208185312081. In total i have been waiting for FOUR YEARS TWO MONTHS FOR FINALIZATION!!! BEARING NO RESULTS. IT IS REALLY FRUSTRATING AND NERVE...

Category : Insurance

(0) Replies

Country : South Africa

Accident taking long to fix my car because they investigating the third party I am resorting to writing such letters Hi Lawrence Mookwena (insurance consultant) You said your process takes 2 to 3 working days. It is now 5 working days. In total it is now a total 33days since you have started processing my claim. I believe you were on leave, how nice. If the third party has given me wrong particulars, don’t you think that is a matter for the police now. I explained to you that...

Category : Insurance

(1) Replies

Country : South Africa

I CONTACTED FNB AND REQUESTED TO CLOSE MY CREDIT CARD ON 18 FEB. I REQUESTED TO TRF MY CREDIT BALANCE TO MY ACCOUNT AND AFTER RECONCILING MY LAST NIGHT I REALISE MY ACCOUNT IS NOT CLOSED. I CONTACTED THE CALL CENTRE AND SPOKE TO GLORIA FROM THE RETENTION DEPT AND WHERE SHE TRF MY CALL TO THE ADMIN DEPT IN HER WORDS "CAUSE THEY ARE THE PEOPLE CLOSING AND TRF FUNDS". SHE DID NOT TAKE ANY RESPONSIBILITY FOR THE CALL CAUSE I REFUSE TO WAIT ANOTHER 5 TILL 7 WORKING DAYS AND REQUESTED MY FUNDS BY...

Category : Credit Cards

(0) Replies

Country : South Africa

I have been harassed and threatened by Loans Discovery, which now they have instructed their attorneys "ESTERHUYZE ATTORNEYS,PER FP SLABBER" to harass me. They insist that i have applied a load through them, of which i have never been approved of any loan through them. They require me to pay an amount of R399, including attorneys charges to a total amount of R549. I fail to understand why must i pay for something that i have never benefited anything from. If indeed the was a loan approved to...

Category : Loans

(0) Replies

Country : South Africa

I received bad service from Kgomotso and Warren from the nedbank randburg branch in Kent avenue ,and I received such bad service from the both of them ,they were clueless about nedbank products .Warren made a horrible comment after I walked away.They were both so rude and they both need customer service coaching .I have never received such horrible service from a nedbank branch .....regards Refilwe

Category : Banking

(0) Replies

Country : South Africa

14655 ext8a orange farm 1805

Category : Banking

(0) Replies

Country : South Africa

My car got damaged last month, I put in the claim with no problems and my car was approved for repairs on the 2nd of April. The car was towed to Industria to be inspected, from there taken to Wilro Park to be inspected after they couldn’t find the problem at the Industria yard. From there TC Panel Beaters was appointed as repairer. From there I didn’t hear a thing about my car for a week until called the panel beater to check, and they said they were STILL waiting to receive the vehicle....

Category : Insurance

(0) Replies

Country : South Africa

I lodge a claim with absa isurance since we were attacked by storm last year november and they fixed the windows the roof and the doors are still broken they say I didn't claim but how did they fix the window now 2 day ago the gyser bust I had to get a plumber to fix cause I tired the way absa is trating me I feel like I insured with the wrong company

Category : Insurance

(0) Replies

Country : South Africa

Nedbank South Africa did not advise their Customers that on Sunday 2014/04/13 they would be upgrading the cheque and Savings Account CARDS. We had no Access to our Money for about 5hrs yesterday. As I went to Pick and Pay with a full trolley of Groceries I was advised that all 4 of our cards 2 cheques/2 Savings Cards were Declined, I was so upset, thought our account was hacked. Most Embarrass Moment in My Life, Thanks NEDBANK. As I went to Galleria I was advised by the Branch Manager of...

Category : Banking

(0) Replies

Country : South Africa

Good day, I really need help beacuse i have been asking for CIB to replace my ipad. They just send me emails saying i will get a payment and also wanting my account details but nothing is happening. They deduct money from me all the time for premiums but i dod not get any feedback on the issue. I am now reporting this for the second time here but have reported many times to CIB directly and nothing is happening. Please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Category : Insurance

(1) Replies

Country : South Africa

I've received the worst ever service from Outsurance,my car was involved in an accident with one of their clients, who bumped my car from the rear leading me push the car infront of me. My car has rear & frontal damages. They saying they cannot pay for the frontal damages & will only pay rear damages, of which i fail to understand because if their client didn't bump my car from the back i wouln't have pushed the car in front of me. It's over a month now, I've been calling them on a daily...

Category : Insurance

(0) Replies

Country : South Africa

Not once have I ever experience such bad customer service at any place . At this point I don’t even want to recommend any one from our business to do business or take a contract out with the MTN . It's like everyone is incompetent that is working there . Its going for 1 Month now that Im waiting for my phone and still nothing I will take this further if I have to if I Don’t receive my phone By the end of the week . I have spoken to Vusi and John at the MTN in town went to sunny park as...

Category : Insurance

(0) Replies

Country : South Africa

On the 25/01/2014 on my way from Cape Town to the Eastern Cape for a funeral, I withdrew a sum of R750 from a FNB ATM but the amount did not come out and an error was shown.. On my return, I went to the Bank In Rondebosch and I was given a form to fill telling what happened. I did that with the help of Akeeda Lorenzo.. Three days later I called her to no avail and decided to go there. On my arrival she told me the query would take up to 45 days for resolution. After 30 something day.. I...

Category : Credit Cards

(3) Replies

Country : South Africa

I was at the Nedbank at the Protea Glen mall on the 29th where I was assisted by a lady whom I cannot remember her first name but I still vividly remember her surname.Her surname is Mokokwe and as if being at THAT bank is anything to write home about because there is no enquiry desk there,no!!,enquiries are done by tellers as well so by the time you get to the tellers,one cannot wait to get done and shoot out of the branch,nevertheless I finally got to the teller and from the word go,she...

Category : Banking

(1) Replies

Country : South Africa

I have two bond accounts at Standard Bank. I paid extra money into both bond accounts which I can access when needed. Today is such day. Now I am told: No, you cannot access these funds, you did not use your access account within the first six months, so it was cancelled. This info was never relayed to me.

Category : Banking

(0) Replies

Country : South Africa

How is it possible that a bankstatement and salary slip could be scanned but the bank cannot provide proof? How could a multi loan been taken at the atm if this option was not activated on my account? They took R4600 from my account for a multi loan that was not even activated and the account was not used for one year. When this was queried, they not inform me as to where the multi loan was withdrawn. You are the most dishonest people I have ever dealt with. Do not bank with Capitec,...

Category : Banking

(0) Replies

Country : South Africa

Very bad customer service from a line manager of Nedbank in the Grand Central Building in Cape Town. She does not know what customer service is - she has a demeaning tone on her voice. - Someone needs to send her for customer care training.- Attended another branch of Nedbank and in St Georges Mall and received - apologies a decent explanation and service. They helped with exactly what the Nedbank Grand Central Line Manager told me they could not help me with. Please dont use the Grand...

Category : Banking

(0) Replies

Country : South Africa

On friday I called ABSA in KwaNobuhle and spoke to a lady called GUGU, to fidn out what documents i needed to bring to open a new account. She gave me the information, I told her i'd be there the following morning and she said I should be there after 10:00am as they close at 11:00am. I walked into the bank at 10:20am and went straight to the first consultant I saw, who turned out to be th Gugu I had spoken to. She told me they were not taking anymore people for the day. I asked how that was...

Category : Banking

(0) Replies

Country : South Africa

Hi I've been trying to phone but I did reach to anyone since I've received an sms that I've my application is pre approved for R60000 so now I don't know what to do because I need the money to pay all of my bills please can you please help me If you can ,my name is Nosisi Convia Zweni

Category : Banking

(0) Replies

Country : South Africa

I am sending you this email as I am totally disgusted by the unprofessional treatment and incompetent service received from Absa Insurance. I have submitted a claim on February 6, 2014 about my septic tank that collapsed. They sent some guy to come and investigate and what he wrote in his report was never revealed to me. To me he did not seem qualified and there is no way in the world that he or anybody could make a clear finding on why it happened and what caused it as the photo's sent will...

Category : Insurance

(0) Replies

Country : South Africa

I am completely appalled by the atrocious service we received from a lady called Miliswa who works for the Telesure Group / The Digital Experience shop at Fourways Crossing. I didn't get her surname, but she is short and plump with plaited hair. Not only did she make it clear that she did not have time to attend to us, but also mentioned that she was busy with a study assignment! This lady gave us numerous bad looks and gave us attitude that left a lot to be desired, not to mention that she...

Category : Insurance

(0) Replies

Country : South Africa

This is the worst service I've ever received from an Banking institution and During November 2012, Absa notify that my Vehicle reached the balloon payment and ask me which option should I prefer to complete vehicle finance loan. I've opted for restructuring which basically allow me to pay the remainder over period of time. No one came back to me. After several attempts to provide the necessary information to continue with the process, I've received contact from the Legal department to find...

Category : Banking

(0) Replies

Country : South Africa

I got a short term loan and then with out notice a week later they took money from my account to pay it putting my account in arrears. It is a loan for a month yet they just took the money. Why would I take a loan and pay interest on if it the loan is just going to be used to pay the loan back and now I must pay interest twice

Category : Banking

(0) Replies

Country : South Africa

Hi My name is Ezekiel M Maleho… on the 08th of January 2014 a gentleman by the name of Deschlin Pillay called me and helped me open a cheque account with FNB financial institute. I gave him all my details i.e. Residential adres, Postal adres, Cell phone number in essence I gave him all the Fica information that he requested from me. I then advised him that I once had an account with FNB but it was closed down as I was no longer employed. He asked me if I still used the adres that is on...

Category : Banking

(0) Replies

Country : South Africa

My na me is Nthabiseng.Legal Loans called me and offered me loans,I said I do want the loan but not now,I'll take it later,they agreed to call me after few months to offer again when I'm ready.On the 28th without knowing they deducted R350,I don't even know for what because I didn't take loan from me neither agreeing with them.My bank said they can't help to such matter and I don't know what to do.Please help!

Category : Loans

(0) Replies

Country : South Africa

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