Banking Complaints

Hi my name is Rache Mamabolo ID: 8810241043086, Cell: 0760896996, I have a personal loan with Nadbank i was unemployed for 1 month and i made the arrangement with them that in November they must debit my account accordingly as per the arrangements, Instead they debited my account more than 3 x times and they apologised to this matter. This month again Nedbank Personal Loan has debited my account ridiculously 4 x times. I am not happy at all with the service that I get from Nedbank every time...

Category : Loans

(0) Replies

Country : South Africa

I RESIGNED FROM MY PREVIOUS EMPLOYMENT LAST YEAR NOVEMBER, I COMPLETED MY CLAIM FORM , EVERYTIME I CALL , I GET DIFFERENT STORIES FROM THEIR AGENTS , THEY ALL TELL ME THAT MY CASE HAS BEEN ESCALATED BUT ITS ALL LIES , I CALLED ON THE 13,14 AND 22 JANUARY , SPOKE TO BONISWA , ALVIN AND SIWE , TILL TODAY I HAVENT RECEIVED MY MONEY .

Category : Insurance

(0) Replies

Country : South Africa

Good Day My name is Tiaan Burgers Ive got a big complaints against nedbank .Nedbank made a big mistake in my loan accounts they by mistake payed up 2 of my accounts when they realized after 8 days the mistake nedbank took it in to their own hands on the 27th May accounts were paid up during this period If were busy setteling my debt and with my taxes so there were amount of R2500 paid in my personal account Returning goods so debt orders on my personal accounts stop account were paid up and...

Category : Loans

(0) Replies

Country : South Africa

how can nedbank debit my account of 2ooo rand without my permission and i did not have any debits with them and it was my childrens school and clothing money i ask for a refund and they refused because blakes associates gave them authority

Category : Banking

(0) Replies

Country : South Africa

In November I was looking on websites for loans and to which i failed to read the terms and conditions of the requirements and R399 was deducted from my account for an annual service fee. As soon as I noticed that it was my fault for not reading. I called loan Tracer to which Kevin answered my calls (he always answers my calls when I phone) I requested that my subscription be cancelled with immediate effect. He advised I needed to submit a letter advising I want to cancellation as well as...

Category : Loans

(3) Replies

Country : South Africa

After I submitted my documents I got a call from Mariangel about some elements that's missing regarding the application. She was extremely rude and condescending, talking to like I was a dumb little child. Given the amount of money these loan companies make on the loans they grant I would say they better treat their potential clients with much more dignity and care! Very disappointed in MAS financial services!!!!

Category : Loans

(0) Replies

Country : South Africa

I have a loan with Nedbank which is on arears because I lost job and was unable to pay 3 installments, luckily I got a job in Septemberand I informed them and requested that they extend my loan with 2 months but they refused, so we reached an agreement that they will deduct normal installment every month from my bank account and that I will pay extra 500 as soon as I get a salary adjustment. They have been deducting according to the arrangement in past two months and was surprise to see a...

Category : Loans

(0) Replies

Country : South Africa

I'm with outsurance for more then 10 years it looks to me they are only interest in selling policies and forget about there clients needs Iregistered a claim with them on 29/11/13 claim no:105005629 my roof was damaged by a hail storm 2 days later we had to repair the roof our self because it was raining in.On day 5 they contact me to come and look at the damage I told them there service was so poor the repairs was done myself,the next morning a lady phone me to apologize on there behalf

Category : Insurance

(0) Replies

Country : South Africa

i was involved in a car accident on 2013-12-15 my car is damaged and i phoned miway but the call centre was closed for 15 and 16. on 17 i phoned even today and my call has been put on hold waiting for a next available consultant. i have already spent almost R200 on airtime i have requested for a call back but they still not responding even now. im really stressed and i feel so helpless.

Category : Insurance

(0) Replies

Country : South Africa

Nedbank debited my account with two authorised payment. they are refusing to refund me

Category : Banking

(0) Replies

Country : South Africa

After nearly one months waiting, I have still not recieved anything from the insurance, and I have stated that the stolen and damaged goods is my income....but they say it was because my first payment has not gone off the, this is not what the sales man of the insuranse told me that day AND what nonsense.....who will pay for my months income lost???

Category : Insurance

(0) Replies

Country : South Africa

It has been 8 days since my card was retained by the FNB ATM and the service I have received from FNB personnel (Cavendish Square and Pineland Howard centre has been utterly disguising. They are rude and they don't help anyone. I think FNB should change their payoff line to "FNB How can we inconvenience you. I regret opening an account with FNB. It is the worst decision I ever made

Category : Banking

(0) Replies

Country : South Africa

Ste doesnt work properly phone isnt answered R300 per flight more expensive than booking on KULULA We obviously dont count. Do Standad Bank really believe they can get away with ripping off the Public?

Category : Banking

(0) Replies

Country : South Africa

Bad Service Why does my cancellation letter state that I am cancelling due to Cheaper Insurance Elsewhere. I don’t have Insurance with a different company yet and I told the agent I’m cancelling due to Bad Service. I sent below email Wed 2013/12/04 05:54 PM and I still didn’t get a reply or a call. I got read receipts from = Alana Major [email protected], Dale Gibbs [email protected], Compliance Telesure [email protected] , Ethics [email protected],...

Category : Insurance

(0) Replies

Country : South Africa

My motor vehicle broke down two weeks ago in Rondebult Road in Boksburg. The vehicle was towed to a dealership on advisement of miway insurance. After which the dealership informed me that they don't deal with insurance companies themselves. My husband proceeded to phone miway and after having called three times, calls being dropped by service consultants, he was put on hold for over 20 minutes. When he finally found a consultant willing to take his call, the man was rude and...

Category : Insurance

(0) Replies

Country : South Africa

I have been to capitec bank in northgate , I have never seen such a service before the stuff are just so relaxed n show less care to the people walking in and out if the branch , I sat in the branch for more than and hour n 30 minutes and the stuff just walks around like they do not se people queing for service .their service needs to improve or better change completely..

Category : Banking

(0) Replies

Country : South Africa

My name is Viresh Maharaj. On the 02 Dec 2013, at around 09.20, a van crashed into my vehicle from the back. I then proceeded to call Miway Insurance with no luck. I was kept on hold constantly. At 13.30, I decided to call an outside company doing the towing for Miway, after threatening legal accident, he quickly put me through the Claims department. The next day, 03 Dec, I was to fax in my case number. After 4 hours of trying, I gave up! Miway allows for a call back feature, so I tried it....

Category : Insurance

(0) Replies

Country : South Africa

I made a Western Union transfer on 5/11/2013 via online banking. Realising the person was a fraud, I immediately went to ABSA Woodlands to have them stop the transaction. No one knew what was going on or who to contact to stop the transaction from going through. As a result the money was withdrawn fraudulently form a Western Union branch. I assumed the bank had stopped the transaction, yet by 14/11/2013 the money still wasn't in my account. I went to Woodlands branch and was informed that the...

Category : Banking

(0) Replies

Country : South Africa

28-11-2013 13H15 I recive sms that 5000 withdrawn on my acc.when I went to enquire at the bank they told me someone open an debit card on 27-11-2013 and person linkind my that debit card with my check acc so he can withdraw But I fail to understand how did it happen cause that person s at east London mdantsane n I m at pretoria I suspect it is an inside job My contact no 0713666215

Category : Banking

(0) Replies

Country : South Africa

I applied for a loan in Legal Loans .they told me to pay a sum of 350 rands.without my pemission they dedact 350 rand from my account.they told me to submit some documents of which I gave them but till today I did not receive any money

Category : Loans

(0) Replies

Country : South Africa

I was involved in a car accident on the 01/10/2013.Sumitted my claims and all required documents to the insurer.I receive an email after calling them, to ask what must I do with the car. I was told they only use one service provider who is in Pinetown (which is more than 400KM from my place)as I stay in Northern KZN(Melmoth),I tried to explain the inconvenience on my side, in getting a closer service provider but they told me its was not going to be possible.They towed the car from my house....

Category : Insurance

(0) Replies

Country : South Africa

Hello peter I have to lodge a complain on foschinis poor service on there website it states 48 hours waitin period for new account applications I have applied twice 2 weeks ago and yet they only are callin me not even on my cellphone number but on my work number my colleugues number and before they even get a chance to speak to me they send me a number that I must call I called the number and was advised that my application is still in processing its been 3 weeks I cannot wait this long for...

Category : Credit Cards

(32) Replies

Country : South Africa

I have apply for a loan and money was deducted from account. If you not able to assist me than refund my money that you deducted immediately. The minute you deducted the money from a person account you are no longer interested to help them. Refund me ASAP.

Category : Loans

(0) Replies

Country : South Africa

BAD BAD SERVICE Unhelpfull, rude and not willing to help with claims! Defintely not acceptable!!! Always willing to sell policies but when you want to claim for a death they are not willing to help!!

Category : Insurance

(0) Replies

Country : South Africa

How can we help you - which FNB advertises everywhere should be changed to HOW CAN WE SCREW YOU After paying off and overdraft for a period of time of which the overdrawn amount has only been accumulated bank admin cost the bank promised me on various occasions that I will be able to use my account again after all debt was paid. Firstly they told me they would give me a discount on the account if I pay a certain amount by a certain date which I did. After that my account was still not...

Category : Banking

(0) Replies

Country : South Africa

I'm totally disgusted in NEDBANK after being a client of theirs for the past 25 years.I applied for a home loan through an agent to purchase a flat.They phoned me to congratulate me on getting a per-approved bond at a crazy interest rate,after complaining about the rate and asking if I could speak to someone to try and negotiation a better interest rate I was told they cant help and I need to work through the agent. After expressing my dissatisfaction NEDBANK withdrew their offer from the...

Category : Banking

(0) Replies

Country : South Africa

Hi please help. why if my husband has a credit card and now applied for an additional card for me which after submitting all the paper work at the end of August caused so much fighting, nagging and hassling that it took till yesterday 9/10/13 to get this card. Please explain this poor service from Std bank. Thanks Zilla 0828555554

Category : Banking

(0) Replies

Country : South Africa

Howcome it takes a month, many phone calls and many visits to the bank to get renewal credit cards. My credit card was blocked and I applied to get another one. I finally received it after lots of fighting a month later---why such pure service. /please help with some advice. Thanks Zilla 0828555554

Category : Banking

(0) Replies

Country : South Africa

After I submitted 3 unsuccessful claims with SAHL insurance I asked the call centre to send an assessor to my property to do an audit on what is covered and what is not, the call centre lady simply told me that they do not do that. I think I can ask for that for the amount of money paid to them on a monthly basis for my insurance. Companies in this country just want to milk us dry and always look for a way out so that only the consumer spends money and they only make money. SAHL Insurance...

Category : Insurance

(0) Replies

Country : South Africa

This one of the worst, incompetent banks I have ever dealt with in my lifetime. When I worked in Sydney, Australia they discontinued my internet banking without any warning. The frustration in dealing with local SA branches was just unreal. I eventually at my cost phoned them just to get told I should come into a branch to have it reactivated. What didn't they get about being in Australia? In their opinion I should fly to SA at my cost to fix their problem? Following I was in Canada...

Category : Banking

(0) Replies

Country : South Africa

I have been involved in a car accident on the 30 August 2013. The insurance company failed to offer me with necessary services like accommodation and car arrangement to go home as they have indicated on their contract policy. since then, I was the one who was calling them regarding to the claim process. since I submitted my claim, the insurance company always telling me to wait for their report up to so far and they are always attaching me with alcohol wheres I dont drink alcohol and there...

Category : Insurance

(0) Replies

Country : South Africa

My telephone conversation between Florence (Home Loan Call Centre) Magdaline Kgopa and Claudia Rajkumar dated 16 Sept 2013 has reference. Our Nedbank home loan was supposed to be deducted from my husband's account via debit order but due to circumstances where we are struggling 14 days now to stop a Wesbank debit order after settlement of our vehicles outstanding balance that was supposed to go off as well this morning, we've decided to empty the account and pay the home loan by ourselfs via...

Category : Banking

(0) Replies

Country : South Africa

I am just sick and tired of this bull! On Friday (9 September 2013) I withdrew money from an ATM and the transaction was not completed, yet the money was debited from my account! I phoned and was told to complete a dispute form at the branch. I completed the forms on Friday and the Olympus Branch and was assured that they would keep me updated. On Wednesday (11 September 2013)I started phoning around to get an answer and had no luck! I was contacted yesterday and was promised that the...

Category : Banking

(0) Replies

Country : South Africa

I paid SA loan Tracer R395 to get me a loan.that was a month a ago, am still waiting on them to get me a loan ,when you phone them they are rude over the phone. am going to put them in the newspaper. I want to warn people not to make use of them

Category : Loans

(0) Replies

Country : South Africa

WE GO TO THIS LOANS BECAUSE WE NEED CASH BUT WE END UP PAYING FOR THE SERVICES, I WAS PRE-APPROVED FOR R60 000, BUT AFTER SENDING ALL THE DOCUMENTS I WAS DECLINED, REASON BEING AFFORDABILITY, NOW MY LASTE PANI WAS GONE, AND I WAS ALSO CHARGED ANOTHER R50 BY THE COMPANY THAT DECLINED ME, I MEAN REALLY? WHAT DO WE CALL THAT A DAYLIGHT ROBBERY. THEY ARE GETTING RICHER WHILE ON THE OTHER HANDS WE GETTING POORER

Category : Loans

(0) Replies

Country : South Africa

Standardbank placed a suspension on my Homeloan due to CIPC noncompliance, after rectifying it I mailed proof requesting the suspension to be lifted. In my fruitless efforts to get a resolution,I communicated with Gillian Alexander,Ntombizile Mathonsi,Amanda Reekie (team leader who never got back to me and refused to take my calls),Pamela Mutemeri,Andries Potgieter,Susan Botha,Kegibone Mookisi,Zimhle Dhalmini,Vivian,Lynn,Lyolo Ndlovu, Thando Mpothulo, Princess Nkosi, Patrick Murtha (team...

Category : Banking

(0) Replies

Country : South Africa

Standardbank placed a suspension on my Homeloan due to CIPC noncompliance, after rectifying it I mailed proof requesting the suspension to be lifted. In my fruitless efforts to get a resolution,I communicated with Gillian Alexander,Ntombizile Mathonsi,Amanda Reekie (team leader who never got back to me and refused to take my calls),Pamela Mutemeri,Andries Potgieter,Susan Botha,Kegibone Mookisi,Zimhle Dhalmini,Vivian,Lynn,Lyolo Ndlovu, Thando Mpothulo, Princess Nkosi, Patrick Murtha (team...

Category : Banking

(0) Replies

Country : South Africa

sim swop never did it still waiting for it and im phoning never get hold of any one to do it for me

Category : Insurance

(0) Replies

Country : South Africa

Nedbank personal loans has been bugging me for payment of arrears in my account - an account that I have prepaid by +R2000.00. Apparently I have arrears of +R1500.00 that I must pay them but each time I get a call and ask them to go into the account and check if its up-to-date or if I missed installments - the answer would be that the account is not in arrears its just an error on their side! On 13 August I was told yet again that the account is in arrears but when I enquired further, it...

Category : Loans

(0) Replies

Country : South Africa

To whom it may concern I have been dealing with your company for about two years and never had a clam, unfortunately my phone broke and I had to Put in a clam, NOW I GET TOLD THE I NEED TO PAY excess ??? do u know that you are the most expensive on the market ??? And not only that I get told that it will take more then 10 days to repair my phone !!! AND WHEN I CALD IN THERE WAS NO MANAGER TO TALK TO Your client service stinks!!! I WIL NOT recommend your company to anyone in fact I am...

Category : Insurance

(0) Replies

Country : South Africa

I have personal loan with Nedbank and they have been debiting my account on the wrong date. I have call their ask once customer service several times, I don't know what do they mean by ask once. I agreed with them to use eft and I have being paying well, this month after paying they debit my account without any arrangement. Nedbank Bad Service

Category : Banking

(0) Replies

Country : South Africa

i mr ronnie e.v.lunga upgraded a phone contract with vodacom at eastrand mall sachar vodacom branch on the 09/07/2013 and had a smash and grab incident following day on the 10/07/2013.i reported the case and submitted all the relevant documents including case number and affidavit to vodacom sachar branch at easrand mall in boksburg on the 11/07/2013 and the rest of the docs by the 12/07/2013.the insurance asked me to send proof that the car window was broken and fixed.i did send them the...

Category : Insurance

(0) Replies

Country : South Africa

Loan Aplication

Category : Loans

(0) Replies

Country : South Africa

FNB refuses to provide me with a credit card as I'm on MATERNITY LEAVE!!! I decided to move my personal banking profile to FNB as my husband seemed reasonably happy with their service. I however, have been forced to rethink this decision. I completed applications for both a credit card and a cheque account at Germiston branch (23 May 2013). I was told that I qualified for Platinum status. All required documentation was provided, including my marriage certificate. I then received a...

Category : Banking

(0) Replies

Country : South Africa

I RECEIVE AN SMS PRE-APPROVED LOAN TO SPEED UP THE PROCESS I MUST PAY R380 AT NEDBANK WHICH I DID AND THEY SAY IS PRE APPROVED BY EC LOANS COMPLETE A FORM AND THEY SAY WITHIN FIVE WORKING DAYS IT WILL BE IN THE ACCOUNT.I WAITED AND I PHONE THE NUMBER AND THEY SAY I MUST FAX 2MONTHS BANK STATEMENT,PAYSLIP AND COPY OF AN IDENTITY DOCUMENT TO VERIFY THEY ARE GIVING RIGHT PERSON I DID AND THEY NEVER CAME BACK.IPHONED0218154699 AND THEY SAY R50000 IS PRE-APROVED IT IS PROGRESS SO WITHIN 5 DAYS SO...

Category : Loans

(0) Replies

Country : South Africa

anly for personal loan

Category : Loans

(0) Replies

Country : South Africa

When i phone to customer services no respond from 8am-5pm they dont take my calls they tell me that they are busy call later ,later when you call still the same,what must i do?who must i talk to?i want to no when will i receive the SMS?

Category : Loans

(0) Replies

Country : South Africa

I had a loan with Capitec, which was paid up on 1 of February 2013. I obtained a credit status report from Compuscan on 27 June 2013. The report indicates that I have a loan with Capitec and that I am 1 Month in arrear with payment thereof. After querying this Compuscan, they reported that they only report on the info that as provided by the Bank. I then queried it the info with Capitec on more than 1 occasion on 2 July 2013. I confirmed with Capitec's credit/ loan management...

Category : Banking

(1) Replies

Country : South Africa

They do not follow up on queries and they do not do as requested. Close your Nedbank account today

Category : Banking

(1) Replies

Country : South Africa

Its months end, and we are at Nedbank kemptonpark branch, and there is only 2 tellers serving us. Then the one teller decides to go have a chit chat with her collegue. They cnt even add more tellers to serve such a large community. We have been standing here for 45min now.

Category : Banking

(0) Replies

Country : South Africa

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