Banking Complaints

My mom had a policy that was taken by my father at Old mutual. so my dad passed away first, my mom did not change the beneficiary. now my mom passed away, Old mutual wanted all the documents including the letter of authority and the late estate account. the banks refuse to open an estate accounts for amount less than R100000. We went to tell them at old mutual and they referred us at nedbank. nedbank says the letter of authority is not on the database of master of master of high court. My...

Category : Insurance

(1) Replies

Country : South Africa

I changed my banking details with momentum insurance on 23 February 2015 but they kept on debiting on my old account making the bank to charge me as the was no money I can deposit money cash in vain .They claimed I never changed banking details .I had an accident on the 11th of March 2015 ,they rejected the claim based on the fact that even on the new account there was no money on the dates they were supposed to debit as they asked for a bank statement .On their system it showed that they...

Category : Insurance

(2) Replies

Country : South Africa

I am unable to access my account with wesbank. I am told that my profile is not activated, but I am unable to log in to activate my profile! I sent numerous mails to have this issue resolved but haven't heard from them yet. I am very unhappy, to the point that I am contemplating whether I will ever do business with them again, or even try to swap my account to another institution!

Category : Banking

(0) Replies

Country : South Africa

CONTINUOUS MESSAGES AND CALLS FROM OUTSURANCE STAFF about our details still active with the company after we did asked them to remove our personal details completely as we DO NOT WANT TO HEAR THEM EVER AGAIN CALLING OR SENDING MESSAGES THAT our personal details are still active with this incredible expensive company!!!

Category : Insurance

(0) Replies

Country : South Africa

jet is sending me letters of demand for payments of account, yet when i phoned them to find out, they agreed with me through their consultants that my account was paid in full in October 2014. i tried on numerous occassions to tell them, they never take action, as a customer i feel so much cheated and betrayed.even today i contacted them, they do not respond

Category : Loans

(0) Replies

Country : South Africa

I have been waiting since the 4th of March for anyone in customer services 086 122 2272 to confirm the my ABSA credit card was fully paid up either at the end of 2010 or early 2011. I need to e-mail a paid-up letter to Credit Matters who were my debt counsellors at the time. They have made it my responsibility to get letters from all my creditors to confirm that my accounts were fully paid up. I'm only waiting for ABSA. Every time I phone to ask for my letter I always get told that they have...

Category : Credit Cards

(0) Replies

Country : South Africa

Policy Holder: Zim TD ID No. 7208225361080 Policy 1: CP101508301 - Prime Motor Thrift Plan C - 100% Policy 2: MC101508317 - Motor Assist on the 22 February 2015 I had an accident and reported it Prime Meridian. submitted was the accident report,accident claim forms and all required documents.The assessor was allocated and came to assess the damage to the vehicle. Three days thenafter I was informed that the claim was repudiated reasons being that it was'nt written-off. I completely...

Category : Insurance

(0) Replies

Country : South Africa

hellopeter As an investor at old mutual,i have applied for debt consolidation throw old mutual since last year december 2014 as i have given all required document needed. ive been communicating by following up on my application with the consultant, yet i havent received any reply what so ever. i sence that the application was not even send throw for comfirmation. its been three months as i enquired on oppositions with response was so quick thin two days. old mutual really have bad consumer...

Category : Insurance

(0) Replies

Country : South Africa

I have lodged a claim from my insurance which is alexandra forbes and was allocated a consultant by the name of simmone naidoo, who's not helpful at all, the lady has an attitude and does not treat me like a customer... she doesn't communicate and alert me on how far is my claim instead I'll call and she behaves as if I'm being done a favour.... really and the fact that u r paying money on a monthly basis to receive this kind of treatment is really unfair.....I've done everything that was...

Category : Insurance

(0) Replies

Country : South Africa

To whom it may concern, Please read my following experiences with ABSA BANK SEAPOINT: I have been a loyal customer for the last 10 years. I had an old debit card the bank ASKED me to come in to upgrade. I received an "awesome" new card. I tried making a payment later that same day, my card was DECLINED. I called the absa helpline, upon which I was told the chip was not activated and needed to go back to the branch, they were unable to activate it over phone. The following day I...

Category : Banking

(0) Replies

Country : South Africa

We are Platinum clients at First National Bank for years. I made a EFT deposit of R5000.00 on 20/11/2014 in another FNB account as a deposit for a car. On the same day I discovered when I went to Nigel to collect the car it was a scam as the business does not exist. The FNB branch in Nigel was closed due to renovations and I went immediately to Balfour FNB to report it and the queries clerk told me that the account number I used is correct but not the account holders name but it does not...

Category : Banking

(0) Replies

Country : South Africa

In 2007 I bought a reposed house through STD bank in Voosloras & I didn't stay the house because the owner refuse to move out. I went to the bank several time to report the matter they send sheriffs & the refuse to move to the sheriffs, I went back to the bank again & I told them to gave another house with that amount they told me to wait until they have the house of that amount the promise to call as soon they have something. I waited for three month & there was no call at all, I went back...

Category : Banking

(0) Replies

Country : South Africa

I have had a reobbery on 30th January 2015 at my property in Pennington, KZN all the kithchen & bathrooms and pipes were stolen and vandalised. Access was gained by a big boulder through the hardened glass sliding door window. Outsurance says they may not approve due to the premises not being occupied at the time. My tenants ended their lease in December 2015 and my Letting Agent Seeff are attemting to find a new tenant with diffulty. Outsurance says the house was abandonned not...

Category : Insurance

(3) Replies

Country : South Africa

on monday the 26th I made an online banking to Wonga which was my last payment, by mistake I duplicated the payment and call wonga customer services and they requested that I send them my statement nd both proof of payments which was done, ever since I send through the documents I never heard from them I mean I need to know the outcome on my query, I called them twice today every time I call they put my call on hold for atleast 10 min without anyone letting me know what I am holding for til I...

Category : Loans

(3) Replies

Country : South Africa

on Monday the 26th I made a final payment to Wonga loans since I was using online banking I then duplicated the payment, I then call Wonga to advise and I was required to send to my statement as well as well as both proof of payment which I did, ever since I send the documents through I never had any feedback or updated from them, I called their customer services today and my call was placed on hold for 10 minutes without anyone coming back to me or advising why I am holding. Candy all you...

Category : Loans

(0) Replies

Country : South Africa

The insurance company is not picking up the phone, even if you hold for half an hour there is no answer. The line says the consultants are having large volumes of calls. I need to get hold of the company but how will I get hold of them if they only have one number to contact and no one answers the phone

Category : Insurance

(2) Replies

Country : South Africa

In 2013 Absa Insurance sent me Job card for JAP Apricot, for works to my Ceiling. After the 1st appointment,I informed Thurance Cameron @ Absa,that I was not satisfied with the works done, my ceiling is sagging. I asked the contractor why the ceiling looked uneven.I was told that they did the best they could,that my it was like that in the 1st place,that it had nothing to do with the claim,hence reason they only smoothed it out.I then told the contractor,I dont understand how he can say...

Category : Insurance

(0) Replies

Country : South Africa

LDETECTOR DEDUCTED 399 OF MY BANK ACCOUNT WITHOUT MY CONSENT ON MY PAY DAY WITHOUT LETTING ME KNOW

Category : Loans

(0) Replies

Country : South Africa

My solar geyser burst on Saturday the 20th December. When I called their number I was told the office hours via recording and told to hold if it was an emergency. The recording then informed me that there was no answer. I tried calling several times. I got hold of there "home assist section" to be told they don't handle broken geysers. On Monday 8.02am I could eventually report the geyser problem. They sent their appointed plumbers who arrived at 3:00pm only to inform me they could do...

Category : Insurance

(0) Replies

Country : South Africa

On the 25/09/2014 there is a purchase of R1395.00 that took place on my account while I had my card with me.the company that used my card is Mccafé every time when call Fnb they Take me from Pilar to pilar on the 6/11/2014 they paid the money.On the 03/12/2014 the same company purchase on my account using the card that I blocked I was told Lady by the name of Irene authorised the payment Of R1359.00 to the same company that purchase e in September they told me to log a dispute again as I...

Category : Banking

(0) Replies

Country : South Africa

Our company is being used to given a foreign the use of a business account as he is disqualified by section 15 of the immigration act. We have requested she close the account but she refused. We fear that it might be used for money laundering and the blame shifted to us. we have lodged many complaint via other branches but could get help as we are referred to the manager who is responsible for the mess. In terms of section 42 of the immigration act the manager can be arrested for...

Category : Banking

(0) Replies

Country : South Africa

After i had an accident Miway approved my claim to repair my car.The repair cost from the panel beater was around R74000.Miway than send me another quote for 67800.I than went to the panelbeater(Ferrum panelbeater)to ask why the quote was reduced.I was told that the Miway assesor instructed the panelbeater to replace the original parts with pirate parts on the right wheel control arms.When i approached miway they said they have the right to do so.Can u please help me cause i believe we pay...

Category : Insurance

(0) Replies

Country : South Africa

JOIN THEM AND SEE THE CLOWNS OF S.A. THE SERVICE IS OF THE WORST EVER , 6 MONTHS AND YET ALL STORIES-

Category : Banking

(0) Replies

Country : South Africa

6 MONTHS AND NO INTERNET ,WOW , THE STAFF TOO CANT SOLVE IT,CALL CENTRES DONT ANSWER , OR MANAGERS ARE NOT AVAILABLE. NEITHER FOLLOW UP ON PROGRESS OF COMPLAINT- CIRCUS OF S,A JOIN THEM AND BE CLOWN.

Category : Banking

(0) Replies

Country : South Africa

My never pays out according to most panelbeaters and uses second hand parts, this I discovered after they conducted dodgy tectic to avoid paying me out after being loyal to them for 4 full years without missing any premium payment. my advice avoid MYWAY at all cost if you can. I will cancelling all referals ive done for this Dodgy insuranse company.

Category : Insurance

(0) Replies

Country : South Africa

My car window was damaged by kids playing with marbles, a small hole caused the whole window to shatter. I contact Miway on Monday, 1st December, I lodge the claim and I am very happy.Its Wednesday already and I still hear nothing,Thursday 4th December I contact them to follow up. They tell me the supplier doesn't have a window for my car so if I didn't phone them I would have waited like a fool What upsets me is the fact that they took the liberty to change my debit order date without my...

Category : Insurance

(0) Replies

Country : South Africa

The customer service at the Nedbank QwaQwa branch is appalling :( I've been waiting and still waiting for more than an hour to open up an account and this is because there's only one of 4 consultants available to assist customers. This is unacceptable - period!

Category : Banking

(0) Replies

Country : South Africa

I AM SO DISAPPOINTED WITH NEDBANK ALL THE TIME I GET STRANGE DEBITS AND I TRUSTED NEDBANK WITH MY MONEY I DO NOT KNOW ANYTHING ABOUT LUKSHA ...I WILL CHANGE THE BANK AS SOON AS POSSIBLE AND I WILL MAKE SURE THAT MY FAMILY DO NOT BANK WITH NEDBANK DAMN !!!

Category : Banking

(0) Replies

Country : South Africa

I have been Medically Boarded, my cheque account with an overdraft facillity has been dormant since then. Nedbank has closed the account without asking me (3 months dormant) an has handed me over to their laywers. They also has deducted almost 80% of the overdraft from my pension, also without asking or informing me. This is the second time Nedbank chose to do so, the first time I lodged a formal complaint with their Complaints center. Seems I wasted my time...

Category : Loans

(0) Replies

Country : South Africa

I my car went to Panelbeater appointed by insurance company on the 30th September 2014. 5 weeks later Panelbeater informed me after numerous calls that they had lost my car keys. They then took my car to BMW in Vereeniging in spite of the fact that Panelbeater (Bodytech) is based in Midrand and I am in Sandton.. I have not received any assistance from the insurance company or even an apology for this. I have had to liase witty the Panelbeater who then proceed to be very rude when I enquiry...

Category : Insurance

(3) Replies

Country : South Africa

My ex husband passed on in January 2014,I took life cover in 2011,and the premiums were deducted from my bank account. Ive been running up & down to old muutual for them to pay. Everytime I go to them im being sent from pillar to post,and i have to discover that i have to submit some documentations. This has happened a no. of time until such time i had to explode. No one tells me to do anything,and when i fone head office,i have to start at the begining explaining one & the same thing. I just...

Category : Insurance

(1) Replies

Country : South Africa

I had an accident on the 25 May 2014 my car was bumped at the back .i reported to prime meridian and book me for assessors my car was assessed by Pronto Penal Beaters there was no respond after up until I contacted them .they told me that my clamis on final stage. Iwaited again and I was told that they will have to interview witnesses.I call them again I was told they are waitng for assessors outcomes fortunate enough I ve got assessor result and plolicstation documents i 've got also the...

Category : Insurance

(0) Replies

Country : South Africa

The General Electric Pension and Provident Funds received "tax" repayments from Alexanders Forbes. After sending 20 e-mails to [email protected] forbes my questions have not been answered. I need to know what these deposits were for.

Category : Insurance

(0) Replies

Country : South Africa

Was looking for a loan online.... To qualify for the loan you had to click on "accept terms and conditions" on two places ... like always i was in a hurry ... click the boxes, if you don't you are not allowed to advanced... Interest rates so high, did not take the loan from them .... i was not that desperate ... on the 16 October i get an letter from "'Esterhuyze Attorneys' " claiming that i own the Loan locator R399 + their legal fees .... This for inquiring...

Category : Loans

(0) Replies

Country : South Africa

I made an arrangement to pay R150 my arrears after I defaulted on my 2 loan accounts. The arrangement was supposed to be active until the end of September 2014,so that the new arrangement can be made to be effected from the end of October. However, African bank double deducted my account at the end of September 2014.I then requested for a refund on the 6th of October 2014 and I made the arrangement on the same day of R250 additional to each loan's instalment. Up to today, I still could not...

Category : Loans

(0) Replies

Country : South Africa

Ned bank debited an amount of R1887.00 from my account. They claim that I took a credit card from them of which they sent it through after they had a dispute with Ackerman clothing and I never asked for it and neither used it. They claim that I have to pay them and also Ackerman clothing store. I went to their branch to enquire about it and they refer me to their pre legal team and spoke to Linda who told me I won't get my money. I need a solution on which further steps to take as I need my...

Category : Credit Cards

(0) Replies

Country : South Africa

Good day please be so kind and assist me. On the 2 October 2013 i went to Shoprite in Elloff street. I was at the ATM in Shoprite and whilst i was busy withdrawing money a man approched me dressed like a security gaurd he stood beside me and told me that the machine was slow the whole morning and started pressing buttons i assumed he was the security guard that assists the customers in the store it all happened so fast because i was asked if i wanted a temporary pin code and for my contact...

Category : Banking

(0) Replies

Country : South Africa

I am a private client at Fnb and have to call a private banker for a chequebook delivery ext. I have been doing so for 3 weeks but nothing happens. no one answers a phone and no one calls back and it means no delivery and no business can be done. every time I ask for my account to be changed to a normal one so that I can collect my chequebook at the branch, nothing happens. I have to get a chequebook urgently but no one does anything.

Category : Banking

(0) Replies

Country : South Africa

I was insured with Budget Insurance car was in an accident, Budget sent my car to TC panel beaters, on collection of my car it just about blew up when I started it, panel beaters said they will send it to Mazada Germiston. I have eumail and phoned Budget Insurance endlessly and millions of calls to TC panelbeaters but no response to my mails or phone calls Renato Leal the asssor has disappeared as well as Thalapo from Budget Insurance its now 4 months and I have no car and have paid R11 520...

Category : Insurance

(3) Replies

Country : South Africa

We experienced an incident of burglary/ theft by a domestic worker early May 2014 who decided to clear the house from all possible valuables in one go. By doing our own investigation we managed to assist the SAPD in arresting the culprit who pleaded guilty. Following the arrest all details were supplied to ZURICH INSURANCE CO who appointed two different assessors with different agendas. After various enquiries by our Insurance Broker, we still haven't had any feedback from the Insurer....

Category : Insurance

(1) Replies

Country : South Africa

Hello peter on Thursday 11 September 2014 to withdraw a huge amount of money in my account. The teller told me they need to confirm that the company deposited it to my account did not make a mistake, and she said that will take 24 hours, then I went back home. Friday they called me and said they waiting for a reply from FNB, she said she will let me know around 12 but she didn't even bother to call again, Saturday I went there again at bridge city ( kwa mashu) luck I met the same lady I for...

Category : Banking

(0) Replies

Country : South Africa

ON 11/09/2014 AT ROUND ABOUT 13:30 I DEPOSITED AN AMOUNT OF R 2180,00 IN MATATIELE BRANCH IN ATM,THEN ATM WENT OUT OF SERVICE AFTER I PUT THE MONEY.THE MONEY DID COME BACK OR DEPOSITED IN BUSINESS ACCOUNT THEN I RUSH INSIDE THEY SAID I WILL GET THE MONEY AFTER 24 HOURS BUT TODAY THEY SAID AFTER 5 WORKING DAYS. I NEED TO BE CLEAR WHEN I WILL GET MY MONEY AND I NEED IT VERY DASPERATELY!!! I AM NOT HAPPY AT ALL BY THIS THING BECAUSE WAS NOT MY MISTAKE,IS YOUR ATM WENT OUT SERVICE BUT NOW IS...

Category : Banking

(0) Replies

Country : South Africa

I DEPOSITED AN AMOUNT OF R 2180,00 YESTERDAY BUT ATM WENT OUT OF SERVICE AFTER I PUT THE MONEY ON ATM,THEN I RUN INSIDE THEY SAID I WILL GET MY MONEY AFTER 24 HOURS,WHEN I CALL TODAY THEY SAID AFTER 5 WORKING DAYS, I NEED THAT MONEY VERY DESPARATELY,HOW CAN I GET THESE MONEY?? LASTLY WAS NOT MY MISTAKE!!!! IN MATATIELE BRANCH

Category : Banking

(0) Replies

Country : South Africa

Despite 13+ emails in various chains over 2+ weeks, no less than 3 SD numbers (complaints / tickets) being raised and the involvement of 3 branches I have still not received what I asked for and nor have they replied to say that it can not be done. FNB have wasted 2 weeks of my time, I have opened accounts at another bank and moved my investment there. Everyone said they would help, but despite numerous repetitions of my request nothing happens. They can't seem to read and understand...

Category : Banking

(0) Replies

Country : South Africa

I have transferred money from my Swiss bank account into my Absa bank account last week Wednesday. It has left my Swiss bank account but it's not in the Absa account and no one is sending an email to tell me why. This type of transfer usually takes 2-3 days. I sent several emails to Absa and nobody has given me a response. I'm just been taken from pillar to post with no results. I have been a loyal customer of Absa for years. This is the WORST service I have ever received . Does...

Category : Banking

(0) Replies

Country : South Africa

In 2010 I was working for Nedbank I opened a current account with them as I was told that I wont receive my salary if i bank with other bank. In October i received a better offer another bank,I resigned at Nedbank leaving R1800 on my account. When I went on monthend to use my money I got a shoch of my life i had only R200 on the account I went inside n ask what was happenng they told me Nedbank salaries took my money. I told the cosultant I'm leaving the bank then immediately i phoned their...

Category : Banking

(0) Replies

Country : South Africa

you must never think of taking rehabilitation loan with REAL PEOPLE Second Chance Division,They are not Honest and they smooth talk you in order for you to take a loan from them than Afterwards the installment they deduct is not what you have signed for,even if you refer them back to the contact you have singed with them,they will tell you it was a mistake from their system and still,they will keep on frustrating you by deducting installment you did not agree upon,please be careful about Real...

Category : Loans

(2) Replies

Country : South Africa

On the 15/08/2014 @ around 18h50 I became a victim of smash and grab whilst on way to work. I sustained injuries n taken to Arwyp hospital. Saturday the 16/08/2014 in the morning I tried to logge a claim with Miway insurance n after few unsuccessful attempts where I was transferred to a voice mail where I was asked to leave my number to be called back n it never happened. Monday morning I called...Once more after few attempts ....being put on hold ...I was transferred to glass department...

Category : Insurance

(2) Replies

Country : South Africa

I received an sms from Mzansi Money offering me a loan, I responded to an sms and they phoned offering me a loan, took all my details and they gave me a number only to find that it's not working. The worst part is they have all my particulars.

Category : Loans

(19) Replies

Country : South Africa

Since May 2014 I have been dealing with a MiWay legal advisor and it has been a drawn out and unpleasant experience. The staff member in question took so long to get ANYWHERE with the claim that eventually I had to get help from the Legal Team Manager who was embarrassed by his service when I told her about my experience and then had the matter at a conclusion from her side within the week. I spent MONTHS of stress and anxiety trying to get answers and progress from the legal advisor and am...

Category : Insurance

(0) Replies

Country : South Africa

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