Banking Complaints

Very bad customer service from a line manager of Nedbank in the Grand Central Building in Cape Town. She does not know what customer service is - she has a demeaning tone on her voice. - Someone needs to send her for customer care training.- Attended another branch of Nedbank and in St Georges Mall and received - apologies a decent explanation and service. They helped with exactly what the Nedbank Grand Central Line Manager told me they could not help me with. Please dont use the Grand...

Category : Banking

(0) Replies

Country : South Africa

On friday I called ABSA in KwaNobuhle and spoke to a lady called GUGU, to fidn out what documents i needed to bring to open a new account. She gave me the information, I told her i'd be there the following morning and she said I should be there after 10:00am as they close at 11:00am. I walked into the bank at 10:20am and went straight to the first consultant I saw, who turned out to be th Gugu I had spoken to. She told me they were not taking anymore people for the day. I asked how that was...

Category : Banking

(0) Replies

Country : South Africa

Hi I've been trying to phone but I did reach to anyone since I've received an sms that I've my application is pre approved for R60000 so now I don't know what to do because I need the money to pay all of my bills please can you please help me If you can ,my name is Nosisi Convia Zweni

Category : Banking

(0) Replies

Country : South Africa

I am sending you this email as I am totally disgusted by the unprofessional treatment and incompetent service received from Absa Insurance. I have submitted a claim on February 6, 2014 about my septic tank that collapsed. They sent some guy to come and investigate and what he wrote in his report was never revealed to me. To me he did not seem qualified and there is no way in the world that he or anybody could make a clear finding on why it happened and what caused it as the photo's sent will...

Category : Insurance

(0) Replies

Country : South Africa

I am completely appalled by the atrocious service we received from a lady called Miliswa who works for the Telesure Group / The Digital Experience shop at Fourways Crossing. I didn't get her surname, but she is short and plump with plaited hair. Not only did she make it clear that she did not have time to attend to us, but also mentioned that she was busy with a study assignment! This lady gave us numerous bad looks and gave us attitude that left a lot to be desired, not to mention that she...

Category : Insurance

(0) Replies

Country : South Africa

This is the worst service I've ever received from an Banking institution and During November 2012, Absa notify that my Vehicle reached the balloon payment and ask me which option should I prefer to complete vehicle finance loan. I've opted for restructuring which basically allow me to pay the remainder over period of time. No one came back to me. After several attempts to provide the necessary information to continue with the process, I've received contact from the Legal department to find...

Category : Banking

(0) Replies

Country : South Africa

I got a short term loan and then with out notice a week later they took money from my account to pay it putting my account in arrears. It is a loan for a month yet they just took the money. Why would I take a loan and pay interest on if it the loan is just going to be used to pay the loan back and now I must pay interest twice

Category : Banking

(0) Replies

Country : South Africa

Hi My name is Ezekiel M Maleho… on the 08th of January 2014 a gentleman by the name of Deschlin Pillay called me and helped me open a cheque account with FNB financial institute. I gave him all my details i.e. Residential adres, Postal adres, Cell phone number in essence I gave him all the Fica information that he requested from me. I then advised him that I once had an account with FNB but it was closed down as I was no longer employed. He asked me if I still used the adres that is on...

Category : Banking

(0) Replies

Country : South Africa

My na me is Nthabiseng.Legal Loans called me and offered me loans,I said I do want the loan but not now,I'll take it later,they agreed to call me after few months to offer again when I'm ready.On the 28th without knowing they deducted R350,I don't even know for what because I didn't take loan from me neither agreeing with them.My bank said they can't help to such matter and I don't know what to do.Please help!

Category : Loans

(0) Replies

Country : South Africa

1st claim was registered on the 6th of January 2014. 2nd Claim for leaking roof was registered on the 6th February no responds.Damage to my pine ceiling severe.follow ups no responds.Mr Jacobs and Chetty do not answer phones nor do they respond.

Category : Insurance

(1) Replies

Country : South Africa

1st claim was registered on the 6th of January 2014. 2nd Claim for leaking roof was registered on the 6th February no responds.Damage to my pine ceiling severe.follow ups no responds.Mr Jacobs and Chetty do not answer phones nor do they respond.

Category : Insurance

(0) Replies

Country : South Africa

I have a problem with Nedbank last December they called me after telling me that my instalmebt was not deducted in November they said I should confirm my Id no and contact numbers which I did only to to find out that they deducted 3 instalment. Eversince then they have been calling my mother abd din't know whybcos they have my contact numbers and today they sent my mom an sms that says I should honour my promise as arranged,so I don't understand what they mean bcos I did not make any...

Category : Loans

(0) Replies

Country : South Africa

I have tried to open my own business and had to pay a supplier . before making the payment I asked standard bank to ensure that this supplier was a valid business and they confirmed that it was. On there word I transferred all my savings into this account. Only to find that this was a fraudulent company. I have asked standard bank to compensate me and they refuse point blank to assist me. Sandra 0767868129

Category : Banking

(0) Replies

Country : South Africa

i am very upset with institution. I have submitted my daughters student loan application about 5 weeks ago and they told me once the contractract has been received money will be transferred to the account, until now. Their customer service is very poor. The person who handled our application send an email confirming the approval of the loan and that she has left the branch and some one else will assist at her previous branch I phone in to make an appointment and we went in to...

Category : Loans

(0) Replies

Country : South Africa

I am JDA De Beer, a widow who paid up my accounts about 6 weeks back. I sold my house and must move within the next two weeks. I want to apply for a bond but every time I phone XDS(who promised me to speed it up - I talk to Jennifer at Disputes) they say they did not get response from the companies. Please sir I am in dire straights as I paid my debts now and cannot updat my ITC report as a matter of urgency.

Category : Loans

(0) Replies

Country : South Africa

I made a claim with ref no ckp 1036869/2 that claim took more than a months to be processed and their consultant lied that my vehicle was with the repaires while my vehicle was dumped at SMD.after two weeks i called the consaltant an ask her why she lied,she reply by saying "they were not suppose to inssure my vehicle at the first plays it was a favour and I pay my monthly premiums.king price has bad service I won't recommend it for my friends and relatives

Category : Insurance

(0) Replies

Country : South Africa

I made a claim with ref no ckp 1036869/2 that claim took more than a months to be processed and their consultant lied that my vehicle was with the repaires while my vehicle was dumped at SMD.after two weeks i called the consaltant an ask her why she lied,she reply by saying "they were not suppose to inssure my vehicle at the first plays it was a favour and I pay my monthly premiums.king price has bad service I won't recommend it for my friends and relatives

Category : Insurance

(0) Replies

Country : South Africa

I reported water dripping on my bathroom window sill which was coming from the pipe which leads to my geyser,I spoke to Feroz on the 21/01/13. He told me that the claim would be handled by Nicole Brijlal. The claim number is 1377376. The same day Pieter Rademeyer plumbers arrived and came to do inspection without calling me or making an appointment, I'm not a plumber so I assumed the message which I conveyed to Feroz was conveyed to the plumbers. The plumbers told me that they will replace my...

Category : Insurance

(0) Replies

Country : South Africa

I went away for the weekend, coming back I was told my account is blocked I need to update my details I live in Centurion and was stuck in Modimole without cash and not enough petrol to get home. I went to the bank where I was told they cannot help me unless I have the correct documents they told me to borrow money from someone, I called the number the atm slip gave me who said they can't do anything. Due to this I missed a day at work I lost n days pay I got a warning and might lose my job...

Category : Banking

(0) Replies

Country : South Africa

I went to Ghandi branch to collect my card which i had to wait on the que for more than 30 minutes as there was only 1 lady helping while it was pick hour 12:15 till 13:30hrs. When i gave her my ID and utility bill from City of Jorburg - surprisingly she asked me that the grammar was incorrect on the slip. She took more than 5mins to go and verify from their so called back office and when she came she advised that they had to scrutinise it - so i want to know what she meant (does it mean i...

Category : Banking

(0) Replies

Country : South Africa

Storm damaged to my home end Nov 2013. Contractor came to do repairs in Dec 2013. The cupboards were not done and now the damp arising from these cupboards has caused further damaged to my walls. Secondly the ceiling that was not repaired by them has started to sag/collapse. My swimming pool which I had to refill at my own cost and I queried them about -no response. I have sent emails x 3 to ABSA Action Line - no response; tried to get the consultant Annah Kwanaite to phone or email me -...

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Rache Mamabolo ID: 8810241043086, Cell: 0760896996, I have a personal loan with Nadbank i was unemployed for 1 month and i made the arrangement with them that in November they must debit my account accordingly as per the arrangements, Instead they debited my account more than 3 x times and they apologised to this matter. This month again Nedbank Personal Loan has debited my account ridiculously 4 x times. I am not happy at all with the service that I get from Nedbank every time...

Category : Loans

(0) Replies

Country : South Africa

I RESIGNED FROM MY PREVIOUS EMPLOYMENT LAST YEAR NOVEMBER, I COMPLETED MY CLAIM FORM , EVERYTIME I CALL , I GET DIFFERENT STORIES FROM THEIR AGENTS , THEY ALL TELL ME THAT MY CASE HAS BEEN ESCALATED BUT ITS ALL LIES , I CALLED ON THE 13,14 AND 22 JANUARY , SPOKE TO BONISWA , ALVIN AND SIWE , TILL TODAY I HAVENT RECEIVED MY MONEY .

Category : Insurance

(0) Replies

Country : South Africa

Good Day My name is Tiaan Burgers Ive got a big complaints against nedbank .Nedbank made a big mistake in my loan accounts they by mistake payed up 2 of my accounts when they realized after 8 days the mistake nedbank took it in to their own hands on the 27th May accounts were paid up during this period If were busy setteling my debt and with my taxes so there were amount of R2500 paid in my personal account Returning goods so debt orders on my personal accounts stop account were paid up and...

Category : Loans

(0) Replies

Country : South Africa

how can nedbank debit my account of 2ooo rand without my permission and i did not have any debits with them and it was my childrens school and clothing money i ask for a refund and they refused because blakes associates gave them authority

Category : Banking

(0) Replies

Country : South Africa

In November I was looking on websites for loans and to which i failed to read the terms and conditions of the requirements and R399 was deducted from my account for an annual service fee. As soon as I noticed that it was my fault for not reading. I called loan Tracer to which Kevin answered my calls (he always answers my calls when I phone) I requested that my subscription be cancelled with immediate effect. He advised I needed to submit a letter advising I want to cancellation as well as...

Category : Loans

(3) Replies

Country : South Africa

After I submitted my documents I got a call from Mariangel about some elements that's missing regarding the application. She was extremely rude and condescending, talking to like I was a dumb little child. Given the amount of money these loan companies make on the loans they grant I would say they better treat their potential clients with much more dignity and care! Very disappointed in MAS financial services!!!!

Category : Loans

(0) Replies

Country : South Africa

I have a loan with Nedbank which is on arears because I lost job and was unable to pay 3 installments, luckily I got a job in Septemberand I informed them and requested that they extend my loan with 2 months but they refused, so we reached an agreement that they will deduct normal installment every month from my bank account and that I will pay extra 500 as soon as I get a salary adjustment. They have been deducting according to the arrangement in past two months and was surprise to see a...

Category : Loans

(0) Replies

Country : South Africa

I'm with outsurance for more then 10 years it looks to me they are only interest in selling policies and forget about there clients needs Iregistered a claim with them on 29/11/13 claim no:105005629 my roof was damaged by a hail storm 2 days later we had to repair the roof our self because it was raining in.On day 5 they contact me to come and look at the damage I told them there service was so poor the repairs was done myself,the next morning a lady phone me to apologize on there behalf

Category : Insurance

(0) Replies

Country : South Africa

i was involved in a car accident on 2013-12-15 my car is damaged and i phoned miway but the call centre was closed for 15 and 16. on 17 i phoned even today and my call has been put on hold waiting for a next available consultant. i have already spent almost R200 on airtime i have requested for a call back but they still not responding even now. im really stressed and i feel so helpless.

Category : Insurance

(0) Replies

Country : South Africa

Nedbank debited my account with two authorised payment. they are refusing to refund me

Category : Banking

(0) Replies

Country : South Africa

After nearly one months waiting, I have still not recieved anything from the insurance, and I have stated that the stolen and damaged goods is my income....but they say it was because my first payment has not gone off the, this is not what the sales man of the insuranse told me that day AND what nonsense.....who will pay for my months income lost???

Category : Insurance

(0) Replies

Country : South Africa

It has been 8 days since my card was retained by the FNB ATM and the service I have received from FNB personnel (Cavendish Square and Pineland Howard centre has been utterly disguising. They are rude and they don't help anyone. I think FNB should change their payoff line to "FNB How can we inconvenience you. I regret opening an account with FNB. It is the worst decision I ever made

Category : Banking

(0) Replies

Country : South Africa

Ste doesnt work properly phone isnt answered R300 per flight more expensive than booking on KULULA We obviously dont count. Do Standad Bank really believe they can get away with ripping off the Public?

Category : Banking

(0) Replies

Country : South Africa

Bad Service Why does my cancellation letter state that I am cancelling due to Cheaper Insurance Elsewhere. I don’t have Insurance with a different company yet and I told the agent I’m cancelling due to Bad Service. I sent below email Wed 2013/12/04 05:54 PM and I still didn’t get a reply or a call. I got read receipts from = Alana Major [email protected], Dale Gibbs [email protected], Compliance Telesure [email protected] , Ethics [email protected],...

Category : Insurance

(0) Replies

Country : South Africa

My motor vehicle broke down two weeks ago in Rondebult Road in Boksburg. The vehicle was towed to a dealership on advisement of miway insurance. After which the dealership informed me that they don't deal with insurance companies themselves. My husband proceeded to phone miway and after having called three times, calls being dropped by service consultants, he was put on hold for over 20 minutes. When he finally found a consultant willing to take his call, the man was rude and...

Category : Insurance

(0) Replies

Country : South Africa

I have been to capitec bank in northgate , I have never seen such a service before the stuff are just so relaxed n show less care to the people walking in and out if the branch , I sat in the branch for more than and hour n 30 minutes and the stuff just walks around like they do not se people queing for service .their service needs to improve or better change completely..

Category : Banking

(0) Replies

Country : South Africa

My name is Viresh Maharaj. On the 02 Dec 2013, at around 09.20, a van crashed into my vehicle from the back. I then proceeded to call Miway Insurance with no luck. I was kept on hold constantly. At 13.30, I decided to call an outside company doing the towing for Miway, after threatening legal accident, he quickly put me through the Claims department. The next day, 03 Dec, I was to fax in my case number. After 4 hours of trying, I gave up! Miway allows for a call back feature, so I tried it....

Category : Insurance

(0) Replies

Country : South Africa

I made a Western Union transfer on 5/11/2013 via online banking. Realising the person was a fraud, I immediately went to ABSA Woodlands to have them stop the transaction. No one knew what was going on or who to contact to stop the transaction from going through. As a result the money was withdrawn fraudulently form a Western Union branch. I assumed the bank had stopped the transaction, yet by 14/11/2013 the money still wasn't in my account. I went to Woodlands branch and was informed that the...

Category : Banking

(0) Replies

Country : South Africa

28-11-2013 13H15 I recive sms that 5000 withdrawn on my acc.when I went to enquire at the bank they told me someone open an debit card on 27-11-2013 and person linkind my that debit card with my check acc so he can withdraw But I fail to understand how did it happen cause that person s at east London mdantsane n I m at pretoria I suspect it is an inside job My contact no 0713666215

Category : Banking

(0) Replies

Country : South Africa

I applied for a loan in Legal Loans .they told me to pay a sum of 350 rands.without my pemission they dedact 350 rand from my account.they told me to submit some documents of which I gave them but till today I did not receive any money

Category : Loans

(0) Replies

Country : South Africa

I was involved in a car accident on the 01/10/2013.Sumitted my claims and all required documents to the insurer.I receive an email after calling them, to ask what must I do with the car. I was told they only use one service provider who is in Pinetown (which is more than 400KM from my place)as I stay in Northern KZN(Melmoth),I tried to explain the inconvenience on my side, in getting a closer service provider but they told me its was not going to be possible.They towed the car from my house....

Category : Insurance

(0) Replies

Country : South Africa

Hello peter I have to lodge a complain on foschinis poor service on there website it states 48 hours waitin period for new account applications I have applied twice 2 weeks ago and yet they only are callin me not even on my cellphone number but on my work number my colleugues number and before they even get a chance to speak to me they send me a number that I must call I called the number and was advised that my application is still in processing its been 3 weeks I cannot wait this long for...

Category : Credit Cards

(55) Replies

Country : South Africa

I have apply for a loan and money was deducted from account. If you not able to assist me than refund my money that you deducted immediately. The minute you deducted the money from a person account you are no longer interested to help them. Refund me ASAP.

Category : Loans

(0) Replies

Country : South Africa

BAD BAD SERVICE Unhelpfull, rude and not willing to help with claims! Defintely not acceptable!!! Always willing to sell policies but when you want to claim for a death they are not willing to help!!

Category : Insurance

(0) Replies

Country : South Africa

How can we help you - which FNB advertises everywhere should be changed to HOW CAN WE SCREW YOU After paying off and overdraft for a period of time of which the overdrawn amount has only been accumulated bank admin cost the bank promised me on various occasions that I will be able to use my account again after all debt was paid. Firstly they told me they would give me a discount on the account if I pay a certain amount by a certain date which I did. After that my account was still not...

Category : Banking

(0) Replies

Country : South Africa

I'm totally disgusted in NEDBANK after being a client of theirs for the past 25 years.I applied for a home loan through an agent to purchase a flat.They phoned me to congratulate me on getting a per-approved bond at a crazy interest rate,after complaining about the rate and asking if I could speak to someone to try and negotiation a better interest rate I was told they cant help and I need to work through the agent. After expressing my dissatisfaction NEDBANK withdrew their offer from the...

Category : Banking

(0) Replies

Country : South Africa

Hi please help. why if my husband has a credit card and now applied for an additional card for me which after submitting all the paper work at the end of August caused so much fighting, nagging and hassling that it took till yesterday 9/10/13 to get this card. Please explain this poor service from Std bank. Thanks Zilla 0828555554

Category : Banking

(0) Replies

Country : South Africa

Howcome it takes a month, many phone calls and many visits to the bank to get renewal credit cards. My credit card was blocked and I applied to get another one. I finally received it after lots of fighting a month later---why such pure service. /please help with some advice. Thanks Zilla 0828555554

Category : Banking

(0) Replies

Country : South Africa

After I submitted 3 unsuccessful claims with SAHL insurance I asked the call centre to send an assessor to my property to do an audit on what is covered and what is not, the call centre lady simply told me that they do not do that. I think I can ask for that for the amount of money paid to them on a monthly basis for my insurance. Companies in this country just want to milk us dry and always look for a way out so that only the consumer spends money and they only make money. SAHL Insurance...

Category : Insurance

(0) Replies

Country : South Africa

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