Banking Complaints

Good day I am not happy with Old mutual at all. I applied for holiday premium for 2 months due to some financial issues. When I get the response I am being told that my policy 69345SB15993835 has lapsed. I am the main member here and how can I cover other people meanwhile me and my kids are not covered really now? My question is how is that possible if it did when did it lapse and what was the reason behind it? I have never changed my banking details for debit orders and always had...

Category : Insurance

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Country : South Africa

I send documents to claim my late mother's Unit Trust money from Absa till today they keep on telling me to send documents and I did send them 2 times. But lucky for me I must send them for the 3rd time as they always say we didn't receive any documents from me. Now I'm tied of them

Category : Banking

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Country : South Africa

Standard Bank is not serious about complaints against their staff. Several omplaints were made against this rude consultant Shona Van Den Berg from Bedfordview Business banking, nothing gets done. She is the worst person that I met in my life, has no human skills, is totally useless , Does not know what she is doing. I left standard bank because of this miserable person, my complaints to her Manager Lagini, fell on deaf ears. Clearly standard bank doesn't care about loosing clients. Thank...

Category : Banking

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Country : South Africa

I ordered on the 1st of November and delivery was 6-7 days still haven't got my clothes and no communication. I communicated with them on the 11th still nothing. My friend also had the same problem with them I want my money back

Category : Stock Market

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Country : South Africa

we submitted a claim to Renasa in April 2017 . to date this claim has not been honoured. they have done an investigation twice and the ombudsman for short term insurance has also put them on notice . they still haven't responded . they have been taking our premiums for over ten years and now they are refusing to pay up when required . maybe outing these guys on social media may get a reaction out of them ?

Category : Insurance

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Country : South Africa

IT HAS BEEN TWO YEARS THAT I HAVE BEEN EXPERIENCING THIS PROBLEM. AND I KEEP GETTING THE MOST AWFUL CALLS DEMANDING PAYMENT FOR A PROPERTY WHICH IS IN A DECEASED ESTATE - WHICH I HAVE APPARENTLY SIGNED SURETY FOR!!! I HAVE REQUESTED A COPY OF THIS SIGNED SURETY DOCUMENT AND I AM STILL WAITING - AS THERE DOES NOT SEEM TO BE A RECORD OF THIS! HOW CAN THE BANK EXPECT ME TO PAY FOR SOMETHING THEY CANNOT PROVE I SIGNED FOR??? YET I KEEP GETTING AWFUL THREATENING CALLS FROM THE COLLECTIONS...

Category : Loans

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Country : South Africa

Hi my life insurance has been cancelled some time ago by above mentioned life insurance company. Since cancellation said company has still been making debits against my account with also above mentioned company who inturn is now harrasing me with calls two to three times a day after i have explained to said banking firm that the funds outstanding from my account is directly caused by their sister company or supposedly value added service called life insurance. Now i am being threatened with...

Category : Insurance

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Country : South Africa

I Khanyisa Somatika reported to SKYTRAX that my tracker is been disconnected with no reason. I phoned them 3 times already and I was informed that they will schedule an appointment via sms. I am still waiting for that sms since then. I'm sitting without a tracker in a high profile of High Jacking Province "CAPE TOWN" but I'm paying it every month.

Category : Insurance

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Country : South Africa

I put through a claim on the 17th of August. Up until today, i have only ever had one conversation after i posted a hello peter complaint. each time i call, i am holding on for approx 45 minutes. Std bank insurance is not getting back to me. and i have had enough. If anyone knows how i can get hold of them possibly with another number that isnt 0860123112 that would be great!

Category : Insurance

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Country : South Africa

On the 27th of October i made a cash deposit using a FNB cash machine at Bedford Centre, I called the business i made the payment too as its a immediate Payment, they advised me its not reflecting. I then went back to FNB as i misplaced the ATM receipt and there is no other proof of payment reciept like email conformation or sms..the branch manager said its not a garentee they can assist me after telling me there is nothing they can do. she then too all the details the account number refrence...

Category : Banking

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Country : South Africa

On the 2nd of November I had a break in at my property. They completely broke down the back door and the security gate, they also broke open my sliding door. This morning SA Homeloans Insurance advised be that I need to Pay R750 excess for the back door and security gate, and R750 excess for the sliding door. This is one incident and one claim? My gate motor was also damaged in the incident. Now if I claim through SA Home Loans insurance, I will have to pay a total excess of R2250 for one...

Category : Insurance

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Country : South Africa

Bad service received from people that don't know what they do. I closed an account years ago. Went to apply for a home loan was advised the account is still open and my ucounts card has been going off. After doing an enquiry the account was handed over. Called 5 different departmens still no help is being given. Today I went to the branch in southdale they helped more then the consultans...was advised that the team leader will call me back but it never happened.

Category : Banking

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Country : South Africa

I went to apply for personal loan with Standard in 2007/2008 and use my house as assurance and i gave them my tille deed as assurance and instead I pay for a home loan since.I went numereus times back to the Standard bank,Braamfontein,westgate ,Roodepoort but was invain to enquier about this home loan,but they did't give me answers and instead sent me from pello to post . I didn't know were to complian. Last year 2016 the bank handed me over to Van hulsteyns attorneys and demand R37 000 which...

Category : Loans

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Country : South Africa

I had an accident on the 21st October, the other driver was in the wrong but I decided to log a claim with my insurance and have client from the other Insurance. On the 23rd I got a courtesy car through Budget Insurance and they allocated 15 days, my understanding was that it'll take that long to fix the car, they didn't mention that the 15 days only is meant to count from when their allocated resource to fix my car starts working on that it, that the other time doesn't matter to them, even...

Category : Insurance

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Country : South Africa

Good day, i need assistant in cancelling my policiy with avob, last month i spoke to a Guy who works for avob in our area his based in Tembisa Hospital i asked him to change my banking details because i was having a problem with my previous bank, he then gave me some papers to sign i asked him why so much papers he said to me i shouldn't worry he will change for me to my surprise a week after that i received a welcome sms from avbob with a new policy he didn't actually change banking...

Category : Insurance

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Country : South Africa

I had a credit Card with Standard Bank that I ended up defaulting due to unemployment. It was handed over to LGR Attorneys who handled the account henceforth. On the 17 July 2016 I paid up my account. Later in the year another Law Firm named De Wet Lyell & Maeyane Attorneys demanded payment from me, I explained the account was closed already, they demanded proof of payment. I contacted Sts Bank and LGR provided me with proof of settlement which I forwarded to De Wet Lyell and they...

Category : Credit Cards

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Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

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Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

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Country : South Africa

Claim number 100378029 policy number CG 106420395 accident happened on 23 January 2017.They promised to pay after sending confirmation documents to be signed and faxed. This was done around May/June 2017. They haven't responded since then. They had promised to respond within 14 days.Still waiting for their 14 days.My worry is that, what was due to me is now meagre considering the spiralling inflation the country is experiencing. The long and short of it is that, my so-called claim is now...

Category : Insurance

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Country : South Africa

Disgusted in the way Alexander Forbes treats their Third Party claimants! they extend settlement dates in order to demotivate Third Party's from claiming. I registered my claim in August and was told by a Manager that my claim would take 30 working days to finalise, when the 30 working eventually lapsed, I received a release and was only then informed that I would have to wait an additional 30 working days for settlement. With no explanation as to why a Third Party would have to wait that...

Category : Insurance

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Country : South Africa

THE COMPANY HAVE BEEN DEBITING R99.00 FROM MY ACCOUNT SINCE SEPT 2016,I ONLY REALISED IT 2 MONTHS BACK,THEN I REVERSED THE DEBIT ORDER,NOW THEY HAVE SENT ME AN EMAIL SAYING I OWE THEM AN OUTSTANDING AMOUNT OF R1151,I ASKED FOR PROOF THEY FAILED TO PROVIDE,INSTEAD THEIR CONSULTANTS THROW INSULTS WHEN I ASKED THEM QUESTIONS,THE LADY BY THE NAME OF TAILOR HEEL SAID I APPLIED FOR A LOAN OF 50.000,WHEN I START TO INTEROGATE HER SHE DROPPED MY CALLS,I CALLED AGAIN I SPOKE TO A GUY BY THE NAME OF...

Category : Loans

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Country : South Africa

Old Mutual has no competent staff Quick to take money but slow and unwilling to provide service

Category : Insurance

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Country : South Africa

RECENTLY I WAS LOOKING FOR A LOAN THEREFORE I VISITED SOME SITES.One site told me that Ishould fill in my name and they will search for the best result,I was satisfied that the need was met.No mention was made of amount payable being involved.End of the month there was a deduction of R399,from an unknown source.I stopped the debit order but since then have received various threatening messages and on emails send by me there is no response.I do not need it and cant afford it.I feel extremely...

Category : Loans

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Country : South Africa

I NEVER APPLY ANY LOAN AT LOAN TRACKER BUT THER ARE SENDING ME MESSAGE THEY SAID TO ME THEY HANDLE OF MY ACCOUNT TO THE LOAN AND EVER NEVER TOOK ANYTHING FROM THEM

Category : Loans

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Country : South Africa

Went for shopping yesterday 18/10/17 at Karen beef Balfour Mpumalanga while shopping I saw Wafer wizz ice cream in the fridge I wanted to buy for my kids only to find they were expired in december 2016 I was shocked by the respond of management that they are aware of it and they are waiting for supplier to take the stock my question is how many customer bought it unaware and gave to kids this is an unforgivable offence this people deal with fresh meat if they can turn a blind eye on an ice...

Category : Stock Market

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Country : South Africa

For more than 6 six years Absa has among others refused to provide explanations on how my pension payout amount and the tax on it, as well as the separation package amount and the tax on it were calculated / determined

Category : Banking

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Country : South Africa

For more than 6 six years Absa has among others refused to provide explanations on how my pension payout amount and the tax on it, as well as the separation package amount and the tax on it were calculated / determined

Category : Banking

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Country : South Africa

my account no :7000100100059415372 I phoned the call Centre, spoke to Lynette. she was arrogant to me and rude, at the same time she was cutting me while explaining. case: I made cellphone insurance claim last year October 2016. after the approval I was told at the shop that the old one will be cancelled automatically. how ever it was not the case. I want my refund of total R588 debited monthly on my Edgars account. Lynette told me that is not Fin rite problem I must go to the...

Category : Insurance

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Country : South Africa

On 30 August 2017 at approximately 17:00 I went to an FNB ATM in Ventersdorp to withdraw money. The reason I made use of a FNB Atm is because Ventersdorp does not have a Nedbank branch and I have been a client of Nedbank for about 10 years and my pension is paid into my Nedbank account monthly. I inserted my card into the ATM and was prompted to put in my PIN. I did that and chose the option to withdraw R1 500.00 However nothing happened. No money came out of the ATM and neither did my...

Category : Banking

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Country : South Africa

I transferred money into the wrong account now, capitec bank tells me they dont have authority to reverse the money back to my account as I told them it was a mistake. The money went to Mrs Philson I tried contacting her but failed its not a lot of money but I want it back. The amount is R460. I was helped by Thembeka at Capitec In katlehong Hlahatsi.

Category : Banking

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Country : South Africa

Oakhurst insurance is a nightmare I have been trying to claim for my car's engine hey they told me it is wear and tear hence they declined my claim just like that I do not have time for this!!!

Category : Insurance

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Country : South Africa

This is a complaint regarding FNB Homeloans regarding an application that is now taking 6 weeks to be approved. Initially I was told that it takes 7 working days to process a readvance application and six weeks later I am still waiting. The Consultant that I was communicating with does not respond to email nor answer her phone. I have not received any joy from this Consultant and each time I call the call centre it's either the loan is approved and I must wait 48hrs to being asked...

Category : Loans

(0) Replies

Country : South Africa

Hello MAM/ SIR we were sold a house under false pretense, The previous owner called a contractor out just before the sale of the in 2015 to quote on the roof, it just so happened we called the same contractor out to give us a quote and he said he did a quote on the roof and told the previous owner his not going to touch it and his noted it on our quote. THE estate agent brought a discloser form for the previous owner to sign and he refused to sign it, the estate agent did not advise...

Category : Loans

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Country : South Africa

On the 30th of April 2017 I have paid up my credit card account and requested the bank to closed the account and update my credit status with the credit bureau. Up until now the credit status has not been updated. I have called, emailed both the Bank and Transuion on several occassions with no success. Kindly assist

Category : Banking

(0) Replies

Country : South Africa

 on the 24 July 2017 i was on my way to work the robot was green for me to go and I was going when your cmc driver hit into my car while the robot was still red for him I have taken it with your company who then handed it to your insurance company now your driver turn around saying I shot the red Robot which is not true the supervisor saw what happened and said it fine our insurance will sort it out now all of sudden the words changed so now there insurance dont want to pay Me for there...

Category : Insurance

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Country : South Africa

I transferred money from my one account to the other but I made a mistake with the amount. At the branch in Ermelo they told me that they can't help me I have to contact the legal department. The clerk at Ermelo gave me two numbers, one cell number and a landline number. The cell stay on voice mail and the person never phone back. The landline number just ring and no one pick it up. I found a number for the legal dep on the website. I phoned the number and always get the same answer "you...

Category : Banking

(0) Replies

Country : South Africa

FNB debited R1,000.00 from my account on 20th Sept. I phoned to ask what was going on, spoke to Sulesi on 21st Sept who apologised on behalf of Fnb saying they'd return my money within 24 hours. They never did and no one phoned me or send an email. I phoned again and spoke to Sinoxolo on 22nd Sept. who also promised me someone would get back to me about this matter but nothing. I phoned again and spoke to 3 employees for an hour until I got through to Sinoxolo again who even gave me direct...

Category : Banking

(0) Replies

Country : South Africa

I received a notification on my phone that my account was overdrawn or on a minus with an amount of_+ R954 on the same week money was deposited in my account R1000 was taken when i phoned in to enquire I was told those were bank charges for withdrawing money inside the bank I should have asked before making those transaction how much it was going to cost me of which I did ask at the bank before making the transaction, I made 2 transaction inside the bank on separate dates that resulted in me...

Category : Banking

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Country : South Africa

Fnb business banking service is very poor. I will never advice someone to bank with them. I opened a 2nd business account onlin3 and its day 5 now they send me all they wrong emails, not one of the consaltants assisted me correctly and give me the correct information. I am highly unhappy with fnb service.

Category : Banking

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Country : South Africa

I VISITED NEDBANK MIDRAND BOULDERS BRANCH ON THE 5TH OCTOBER, LAST WEEK THURSDAY AND THE SERVICE WAS TERRIBLY BAD FROM HELP DESK(RECEPTION) TO THE BRANCH MANAGER. I SPEND ALMOST 1HOUR AT THE BANK JUST TO ENQUIRE ABOUT THE STOP ORDER, I WAS SEND TO NEW ACCOUNTS AFTER A LONG WAIT OF MORE THAN 45 MINUTES FOR NEW ACCOUNTS, I WAS TOLD THAT I WAS SEND TO THE WRONG QUEUE AND I ASKED THE PERSON AT THE RECEPTION MORE THAN THREE TIMES AS TO WHY IS HE SENDING ME TO NEW ACCOUNTS BECAUSE I HAVE AN...

Category : Banking

(0) Replies

Country : South Africa

Money bc claim not responded to until today since I submitted claim on the 4th oct 2017.havent heard from Hollard since den dis really is inconvenient n bulxit.i want my mney or il take u to media

Category : Insurance

(0) Replies

Country : South Africa

I have submitted my claims on the 4th September 2017 with all required documents.dey dd not call nor dd dey send a msg apologising for inconvenience.no msg stating when il receive my mney exactly.hollard really is nonsense I want my money or m taking dis far dis is total bulxit

Category : Insurance

(0) Replies

Country : South Africa

I went to Capetic bank to take a loan and I was told that they can only process it if I take a credit card I told them I don't want a credit card and then I checked found that I have 10 000 on my credit cardetails of which they didn't tell me about

Category : Banking

(0) Replies

Country : South Africa

spoke to nonkululeko,tshepo and cynthia,these 3 told me 3 differentexplanations and or preocedures regarding my claim.l am claiming for a stolen blackberry z10 stolen in 2015.1 told me it was on way it was going to get delivered they were querrying with ram,tshepo told me to pay an excess fee of 550 to get reimbursed with a buying power of 3000.i paid the amount on the 10/10/2017 at balfour edgars store but couldnt get another phone because it wasmt cleared on their system.the edgars...

Category : Insurance

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Country : South Africa

I insured my IPHONES WITH OLD MUTUAL INSURANCE iphone 5 at 5000 and 6s at 8000,now I was told when I want claim after a loss that 6s will be replaced at 6500not 8000 but I have been paying for 8000value for 3yrs why didn't the broker update me as he is getting paid.this is what broker said " I have spoken to Marc, but afraid the same answer as what he has given to you. The thing is that in the policy it stipulate that it is the insured’s duty to check on values of insured items....

Category : Insurance

(0) Replies

Country : South Africa

i was living in the united kingdom from 2001 to 2007. my creditcard was stolen I had phoned the Nedbank help line back in 2001 and reported it. I never heard anything back from Nedbank. I returned to south Africa in 2007 at some point I opened a Nedbank account when I returned I cant exactly remember the spesifics but at some point I was contacted about debt that was apparently outstanding to the amount of R41000.00 something like that I then explained that once again this is about the stolen...

Category : Credit Cards

(0) Replies

Country : South Africa

Indien Quantico direct enige aandele pakket aan julle wil verkoop bly weg.julle sa mislei word.Daar word n heel ander storie vertel as wat in kontrak staan.Inus

Category : Stock Market

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Country : South Africa

I am a member of Discovery insure for vehicles and I had lodged an insurance claim with them for my camera and chain. This claim was lodge last year in April. The first consultant failed to handle the claim and eventually was not available to assist. Every time I phoned the lady was out and I got an automatic reply. Eventually after numerous messages,I received a letter stating that I had failed to supply quotes for my claim. I got three quotes and submitted them. I did not receive any...

Category : Insurance

(0) Replies

Country : South Africa

People do not listen at all, changes are made without confirmation, they keep you hanging on the phone for a lifetime. Even if changes are brought forward and you got hold of somebody, they send you a new policy which is still unchanged... This is too frustrating for words

Category : Insurance

(0) Replies

Country : South Africa

I have taken out an rcs card to purchase a few items. I had made 3 purchases of this card and after each purchase,I had notified them of the payment term that I would like for each purchase. I had also called them to confirm this a few days after the purchases only to find out that it was not applied. I had been contacting them ever since and it's been almost 5 months now that this issue is going on. Every time I call the call centre,no one seems to know of the previous calls that I have made...

Category : Loans

(0) Replies

Country : South Africa

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