Banking Complaints

I resigned on the 03/11/2017. I am unable to register to see my provident fund on old mutual, due to am upgrade on the online systems. All the emails I have sent to the following email refer me to contact the following numbers : 0215031710 / 0860606500, which nobody ever responds to. What is annoying about this is if there is a problem I cannot attend to it so I can have it resolved ASAP. People that have resigned after me have received their provident fund within 2 weeks. Here i am...

Category : Banking

(0) Replies

Country : South Africa

It was on monday the 04/12/2017 when i received a round about 3 o clock. 1. Where did Liberty get my contact details from? 2. Why were these details not verified before you started your harassment? I have been called by Ntombikayise who was extremely RUDE and insisted on calling me even after i have told her to stop calling me, i have never been so harrased, she has no manners, she is a disgrace to liberty, she is in a wrong proffession if that is how she handles customers.

Category : Insurance

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Country : South Africa

We have lodged a claim on the 26th of October after the passing of my cousin. We visited the branch on many occasions but to no avail. the manager followed up on our claims. We received smses informing us that head office is busy with assessments.On the 13th November we submitted complaints and received a phone call that we should be patient head office is still busy. We are tired of waiting. these are our policy numbers:69210p041479700 and 6921p041479254 respectively.Old mutual has deducted...

Category : Insurance

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Country : South Africa

I have an extended service plan and extended warranty with this company. I sent my car for service end of October and the car was not serviced for 3 days. I called and was called my extended service plan was on hold. I was told to make a deposit of a missed installment and also pay for this service and then make a claim. I did exactly that and now after a month no-one ever responded to my claim which I emailed repeatedly for a month now. Today I took my car to Toyota because its was...

Category : Insurance

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Country : South Africa

Ima not happy of the Rage service. last week I went to buy sandls and they were too big. I went to xchange and couldnt find size. i had to go to all the Rage store in Potch with no Luck. the fact that you dont the order system is just not on because now I wud have gotten the sandal s that I was looking for. UNHAPPY

Category : Stock Market

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Country : South Africa

I have just received the most shocking ‘service’ from Nedbank Credit Card Division. They have illegally billed my new credit card with insurance, greenbacks and supplementary fee charges (according to their own website and in store brochures this is included in the monthly fee). The monthly fee is R55.40, yet I am being charged in excess of R100 - almost double what their website and instore brochures advertise. I was alerted to the extra charges on Monday 4th December by my wife and...

Category : Credit Cards

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Country : South Africa

Hello my name is Regina, on the 25th of November, money was stolen from a capitec bank account. I reported this matter to the bank, I was told that I was not the 1st client to report such as a case and the will investigate. After 10 days the investigator called me and said "the findings were that whoever stole money from me made it look like I am the one who transferred money to them" meaning I must have given a stranger my pin number, this is absolute nonsense because even my husband doesn't...

Category : Banking

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Country : South Africa

On the 25th October R 1000.00 was taken from my savings account to my credit card from Absa. I did not report that until the 25th November they took R 2000.00 I went into the bank on the 29 November 2017 and i spoke to a consultant and she got on the line with the lawyers. I made an agreement with the lawyers that I would pay the credit card every month on the 28th R 500.00 they told me to phone ABSA direct to tell them that i made the arrangement. Then the lady in the bank phoned ABSA...

Category : Banking

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Country : South Africa

Hi Peter I have been under debt review and I have paid my creditors , I struggled with Capfin when I was supposed to get my payed up letter this people were throuwing me there and there telling me that my accound has been handed over to this legal company and when I call that legal company will tell me that its not with them I must call capfin . I was very disappointed with the service I got from them . I wish they should know about this

Category : Insurance

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Country : South Africa

paid premiums for 5 yrs, when one of my cars is stolen, they imply that it was not stolen, and have some ex SAPS detective- inspector investigate! I have been livid for weeks.They look for every reason not to pay! Before you insure with them,be very careful.

Category : Insurance

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Country : South Africa

STANDARD BANK NO COMMUNICATION/WORST BANK EVER. I am paying an amount for consolidated debt. For more than a year has not received any statements, handed over to attorneys with no explanation, did pay every month.Ask the attorneys to give me a statement, said they cant, phone the bank 0861001868, told me to go to a branch. I AM NOT BANKING WITH THEM. The installement negosiated with the previous attorneys almost R4000 per month now R6800 without any letter or correnspondence. IT IS THE...

Category : Loans

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Country : South Africa

STANDARD BANK NO COMMUNICATION/WORST BANK EVER. I am paying an amount for consolidated debt. For more than a year has not received any statements, handed over to attorneys with no explanation, did pay every month.Ask the attorneys to give me a statement, said they cant, phone the bank 0861001868, told me to go to a branch. I AM NOT BANKING WITH THEM. The installement negosiated with the previous attorneys almost R4000 per month now R6800 without any letter or correnspondence. IT IS THE...

Category : Banking

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Country : South Africa

good day I logged a claim with miway on 12/11/2017 I waited 3 for miway to get back to me telling me that my claim is rejected. 1. I lost income for 3 weeks. 2. I have a option of a car hire which I was never given 3. I fetch my car from miway storage . it came back in a worse condition than what is was when it was towed. 4.mi way change my excessed FROM R5000 TO R15000.00 Without my consent. 5.I need recording that I had with the assessor cause the information he gave to miway is...

Category : Insurance

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Country : South Africa

I am so angry and disgusted by the level of service I received from a consultant from Nedbank at the Gugulethu Square Mall branch in Gugulethu Cape Town. The consultant was so abrupt and rude to me. The only thing that I wanted was a new bank card as I have just got paid and need to pay my bills. Im still traumatized at the fact that I got robbed and lost my things and now I have to deal with not being able to access my money. On top of it a rude consultant who acts like he was asked to...

Category : Banking

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Country : South Africa

Hi peter can you please interven I submitted all the documents two weeks back but until now there's no response from them.I was claiming for death of my father in law..their email address is [email protected] 465 5011.fax 0865256916.my name is noludwe Luzipo .thank you in advance

Category : Insurance

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Country : South Africa

I had a dispute with the standard bank insurance claim rejection and have sent them an e-mail about 5 days ago and I have yet to receive a reply. Herein are the details of the e-mail: Lolo Njingana Nov 22 (7 days ago) to sbinsurance, thembisa.njing. Good day After a storm that ravaged the Durban area which my house roof was also affected on or before the 10th of October 2017. I then on the 11th of...

Category : Insurance

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Country : South Africa

My company has an arrangement for my commission to be paid into a debit card issued by Flexpay.To use this card it must be registerd. First they had my initials wrong so I could not register. Now they have fixed my initials and issued a card but I cannot get it registered. It is impossible to get hold of anybody on the telephone, I am really frustrated. This has been going on for four months now. If you phone they tell you to go to a website.I am 67 and not computer literate. Please help!!!!

Category : Credit Cards

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Country : South Africa

Dr West Clington is a fraud, he scammed me of my R8000 and now he doesn't want to pay me my money back, PEN MUTUAL is a fraud financial institution, people must not even think of applying for loans there.

Category : Loans

(0) Replies

Country : South Africa

In June , I lost my phone . I submitted everything the insurance for MTN was asking . Until now I didn't get even any response . They say they are still investigating . These people are spoiling MTN business . Mtn is still deducting the insurance money . Please help . [email protected]

Category : Insurance

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Country : South Africa

I submitted my claim form last of last week already but not received any response yet.I don't know why they took so long .can you please check for me what is going on.my name is Noludwe Luzipho their foun numbers are 041 4655011.their email address is [email protected] 0865256916

Category : Insurance

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Country : South Africa

I have never received such bad service from 2 companies in partnership together. Renault offers 1 year free insurance when you buy the Renault Kwid but it's certainly proven not to be a perk!!! Carene Paaijmans of Rodel insurance is one of the worst consultants I've had the misfortune of crossing paths with. She is lazy and had no interest in helping the people who pay for her salary. I was involved I would be a car accident 2months ago and I still don't have my car back. Whenever I...

Category : Insurance

(1) Replies

Country : South Africa

I REPORTED MY GEYSER THAT IT WAS LEAKING ON 18TH NOVEMBER. THAT EVENING A PLUMBER CAME TO LOOK AT THE GEYSER. HE TOOK PHOTOS OF THE GEYSER AND MENTIONED THAT IT WAS STILL UNDER WARRANTY AND THEREFORE HE CANNOT ATTEND TO IT BUT WILL LET THE INSURER KNOW. FROM MONDAY 20TH UP TO DATE I AM PHONING STANDARD BANK CLAIMS AND THEY KEEP ON SAYING SOMEONE WILL BE COMING OR WILL BE CALLING ME. NO ONE CALLS UNTIL THE FOLLOWING MORNING WHEN I PHONE AGAIN AND NO SATISFACTORY ANSWER IS RECEIVED. MY...

Category : Insurance

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Country : South Africa

Struggle from 1 nov to get enattis documentt after settlement. Everytime nobody can come back. Will never buy a car by toyota finance

Category : Banking

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Country : South Africa

appliyed for a loan lady and gentlemen very rud made fun of me asked very rud questions

Category : Loans

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Country : South Africa

I applied for a loan the after few day got a call to say its approved, call them to find out when is the payment, they transferred me to 5 different people all of them they say " sorry that's not my department I'll transfer you to the correct" but was on hold for 30 minutes all that time the played back and forth with me, so not impressed.

Category : Loans

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Country : South Africa

I received a call from someone claiming he was from Nedbank. He had all my banking details and told me that he want to convert my points. I realized that after that the was a purchase from my credit account. I immediately called Nedbank to stop transections. I trusted the person because I never applied for credit card Nedbank phoned me and offered me the credit card . I did not suspect any fraud because he had all my information. Now Nedbank do not want to take responsibility.

Category : Credit Cards

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Country : South Africa

Had a break in more than a week ago. Have been to ABSA BANK(Cape Gate Mall) on 4 x occasions. Have mailed 6 x pages(Photo`s) to Absa Home Insurance(this was done at the Absa bank Cape Gate)+ claim nr. + (Case nr. from SAP). Up to now I have only received a sms stating:" we will send your policy correspondence to your inbox". This was yesterday, and up to now I have received Zero!. After more tan 9 days> do not know what to do next?

Category : Insurance

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Country : South Africa

MY Name is Xabisa I have a 6months loan with capitec and got retrenched at work after paying for 2 months and then I went to the bayside branch and reported and handed all documentation needed by capitec the next day I was told that the insurance have rejected my claim. when being called trying to find out why I was told its because its a 6months loan whilst on their contract they add insurance fee and now tell me that story. I feel betrayed and robbed because why they deduct insurance and...

Category : Loans

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Country : South Africa

Good day I am not happy with Old mutual at all. I applied for holiday premium for 2 months due to some financial issues. When I get the response I am being told that my policy 69345SB15993835 has lapsed. I am the main member here and how can I cover other people meanwhile me and my kids are not covered really now? My question is how is that possible if it did when did it lapse and what was the reason behind it? I have never changed my banking details for debit orders and always had...

Category : Insurance

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Country : South Africa

I send documents to claim my late mother's Unit Trust money from Absa till today they keep on telling me to send documents and I did send them 2 times. But lucky for me I must send them for the 3rd time as they always say we didn't receive any documents from me. Now I'm tied of them

Category : Banking

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Country : South Africa

Standard Bank is not serious about complaints against their staff. Several omplaints were made against this rude consultant Shona Van Den Berg from Bedfordview Business banking, nothing gets done. She is the worst person that I met in my life, has no human skills, is totally useless , Does not know what she is doing. I left standard bank because of this miserable person, my complaints to her Manager Lagini, fell on deaf ears. Clearly standard bank doesn't care about loosing clients. Thank...

Category : Banking

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Country : South Africa

I ordered on the 1st of November and delivery was 6-7 days still haven't got my clothes and no communication. I communicated with them on the 11th still nothing. My friend also had the same problem with them I want my money back

Category : Stock Market

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Country : South Africa

we submitted a claim to Renasa in April 2017 . to date this claim has not been honoured. they have done an investigation twice and the ombudsman for short term insurance has also put them on notice . they still haven't responded . they have been taking our premiums for over ten years and now they are refusing to pay up when required . maybe outing these guys on social media may get a reaction out of them ?

Category : Insurance

(0) Replies

Country : South Africa

IT HAS BEEN TWO YEARS THAT I HAVE BEEN EXPERIENCING THIS PROBLEM. AND I KEEP GETTING THE MOST AWFUL CALLS DEMANDING PAYMENT FOR A PROPERTY WHICH IS IN A DECEASED ESTATE - WHICH I HAVE APPARENTLY SIGNED SURETY FOR!!! I HAVE REQUESTED A COPY OF THIS SIGNED SURETY DOCUMENT AND I AM STILL WAITING - AS THERE DOES NOT SEEM TO BE A RECORD OF THIS! HOW CAN THE BANK EXPECT ME TO PAY FOR SOMETHING THEY CANNOT PROVE I SIGNED FOR??? YET I KEEP GETTING AWFUL THREATENING CALLS FROM THE COLLECTIONS...

Category : Loans

(0) Replies

Country : South Africa

Hi my life insurance has been cancelled some time ago by above mentioned life insurance company. Since cancellation said company has still been making debits against my account with also above mentioned company who inturn is now harrasing me with calls two to three times a day after i have explained to said banking firm that the funds outstanding from my account is directly caused by their sister company or supposedly value added service called life insurance. Now i am being threatened with...

Category : Insurance

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Country : South Africa

I Khanyisa Somatika reported to SKYTRAX that my tracker is been disconnected with no reason. I phoned them 3 times already and I was informed that they will schedule an appointment via sms. I am still waiting for that sms since then. I'm sitting without a tracker in a high profile of High Jacking Province "CAPE TOWN" but I'm paying it every month.

Category : Insurance

(0) Replies

Country : South Africa

I put through a claim on the 17th of August. Up until today, i have only ever had one conversation after i posted a hello peter complaint. each time i call, i am holding on for approx 45 minutes. Std bank insurance is not getting back to me. and i have had enough. If anyone knows how i can get hold of them possibly with another number that isnt 0860123112 that would be great!

Category : Insurance

(0) Replies

Country : South Africa

On the 27th of October i made a cash deposit using a FNB cash machine at Bedford Centre, I called the business i made the payment too as its a immediate Payment, they advised me its not reflecting. I then went back to FNB as i misplaced the ATM receipt and there is no other proof of payment reciept like email conformation or sms..the branch manager said its not a garentee they can assist me after telling me there is nothing they can do. she then too all the details the account number refrence...

Category : Banking

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Country : South Africa

On the 2nd of November I had a break in at my property. They completely broke down the back door and the security gate, they also broke open my sliding door. This morning SA Homeloans Insurance advised be that I need to Pay R750 excess for the back door and security gate, and R750 excess for the sliding door. This is one incident and one claim? My gate motor was also damaged in the incident. Now if I claim through SA Home Loans insurance, I will have to pay a total excess of R2250 for one...

Category : Insurance

(0) Replies

Country : South Africa

Bad service received from people that don't know what they do. I closed an account years ago. Went to apply for a home loan was advised the account is still open and my ucounts card has been going off. After doing an enquiry the account was handed over. Called 5 different departmens still no help is being given. Today I went to the branch in southdale they helped more then the consultans...was advised that the team leader will call me back but it never happened.

Category : Banking

(0) Replies

Country : South Africa

I went to apply for personal loan with Standard in 2007/2008 and use my house as assurance and i gave them my tille deed as assurance and instead I pay for a home loan since.I went numereus times back to the Standard bank,Braamfontein,westgate ,Roodepoort but was invain to enquier about this home loan,but they did't give me answers and instead sent me from pello to post . I didn't know were to complian. Last year 2016 the bank handed me over to Van hulsteyns attorneys and demand R37 000 which...

Category : Loans

(0) Replies

Country : South Africa

I had an accident on the 21st October, the other driver was in the wrong but I decided to log a claim with my insurance and have client from the other Insurance. On the 23rd I got a courtesy car through Budget Insurance and they allocated 15 days, my understanding was that it'll take that long to fix the car, they didn't mention that the 15 days only is meant to count from when their allocated resource to fix my car starts working on that it, that the other time doesn't matter to them, even...

Category : Insurance

(0) Replies

Country : South Africa

Good day, i need assistant in cancelling my policiy with avob, last month i spoke to a Guy who works for avob in our area his based in Tembisa Hospital i asked him to change my banking details because i was having a problem with my previous bank, he then gave me some papers to sign i asked him why so much papers he said to me i shouldn't worry he will change for me to my surprise a week after that i received a welcome sms from avbob with a new policy he didn't actually change banking...

Category : Insurance

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Country : South Africa

I had a credit Card with Standard Bank that I ended up defaulting due to unemployment. It was handed over to LGR Attorneys who handled the account henceforth. On the 17 July 2016 I paid up my account. Later in the year another Law Firm named De Wet Lyell & Maeyane Attorneys demanded payment from me, I explained the account was closed already, they demanded proof of payment. I contacted Sts Bank and LGR provided me with proof of settlement which I forwarded to De Wet Lyell and they...

Category : Credit Cards

(0) Replies

Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

(0) Replies

Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

(0) Replies

Country : South Africa

Claim number 100378029 policy number CG 106420395 accident happened on 23 January 2017.They promised to pay after sending confirmation documents to be signed and faxed. This was done around May/June 2017. They haven't responded since then. They had promised to respond within 14 days.Still waiting for their 14 days.My worry is that, what was due to me is now meagre considering the spiralling inflation the country is experiencing. The long and short of it is that, my so-called claim is now...

Category : Insurance

(0) Replies

Country : South Africa

Disgusted in the way Alexander Forbes treats their Third Party claimants! they extend settlement dates in order to demotivate Third Party's from claiming. I registered my claim in August and was told by a Manager that my claim would take 30 working days to finalise, when the 30 working eventually lapsed, I received a release and was only then informed that I would have to wait an additional 30 working days for settlement. With no explanation as to why a Third Party would have to wait that...

Category : Insurance

(0) Replies

Country : South Africa

THE COMPANY HAVE BEEN DEBITING R99.00 FROM MY ACCOUNT SINCE SEPT 2016,I ONLY REALISED IT 2 MONTHS BACK,THEN I REVERSED THE DEBIT ORDER,NOW THEY HAVE SENT ME AN EMAIL SAYING I OWE THEM AN OUTSTANDING AMOUNT OF R1151,I ASKED FOR PROOF THEY FAILED TO PROVIDE,INSTEAD THEIR CONSULTANTS THROW INSULTS WHEN I ASKED THEM QUESTIONS,THE LADY BY THE NAME OF TAILOR HEEL SAID I APPLIED FOR A LOAN OF 50.000,WHEN I START TO INTEROGATE HER SHE DROPPED MY CALLS,I CALLED AGAIN I SPOKE TO A GUY BY THE NAME OF...

Category : Loans

(0) Replies

Country : South Africa

Old Mutual has no competent staff Quick to take money but slow and unwilling to provide service

Category : Insurance

(0) Replies

Country : South Africa

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