Banking Complaints

Logged a claim when I serviced my car Feb for ignition core till today nothing done and no feedback ended up paying the amount myself,New claim logged today as I took my car for service,information sent by VW and nothing done till I personally called and they requested additional documents which was sent after 12:00 but no one actioned that and confirmed if there was anything else required, only now after 4 when I called the answer I get is that it's my responsibility to keep on calling....

Category : Insurance

(0) Replies

Country : South Africa

I have been receiving my money every month into the same account but money that was due on the 13th of September could not be tracked. ABSA completely denied having received the funds and after over 3 weeks of emails and IT199 from the sending bank they eventually admitted to locating the funds. Right -I was promised that by end of day I would get the money into my account. Nothing happened and on querying I am now being informed that they are investigating. I have never been so frustrated...

Category : Banking

(0) Replies

Country : South Africa

No one at Fnb was able to close my account. The bank manager and my banker both confirm that my account was already closed, but today when I phone my account is still open and I'm owing them R547.17 due to unprofessional services. The bank manager by the name of Johan from the Meyersdall FNB branch gave me his personal cell number and told me by sms twice my account is closed, but still nothing was done. It took one lady 2 minutes on the phone and another payment of R547.17 to close my...

Category : Banking

(0) Replies

Country : South Africa

AWAITING REFUND OF MONEY THAT WAS WRONGFULLY PAYED TO LOAN ACCOUNT.AWAITING 2 MONTHS FOR MY R 150000.00 TO BE REFUNDED

Category : Loans

(0) Replies

Country : South Africa

Loan Choice submitted a contract for me to sign for a fixed term of 12 months. Upon completion of the period they still continued to debit my account simultaneously with discontinuing the provision of the service. When I started reversing the debit orders they got incensed and handed me over to a collection agency. They substantiated this by sending me another contract which I did not sign permitting them to continue debiting my account on a month by month basis. They are a bunch of...

Category : Loans

(0) Replies

Country : South Africa

Lang storie kort te maak.6 maande terug n aandele pakket uit geneem.mooi stories is vertel bv neem slegs 6 min om transaksie te doen en R30000 sal na 6 maande onmiddelik terugbetaal word indien ek nie wil voortgaan.meer as 2 weke is verby na die 6 maande en na veskeie oproepe en emails gebeur daar niks.daar word nou gese dat dit tussen 2 en 4 weke kan duur.hierdie is ongetwyfeld die swakste diens wat ek al ooit ervaar het.gelukkig was daar n getuie.nou moet ek n prokureur kry.mense wees asb...

Category : Stock Market

(0) Replies

Country : South Africa

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Category : Stock Market

(0) Replies

Country : South Africa

I've applied for my provident fund on March from NBC I was told to wait for 3 months I did but i did not receive my money,I went back they told me after a month the money will be deposited into my account,but did not get it,last week Friday I went again same promises I don't know what to do,it's not like I'm begging for this money it's my contribution.from 3 months to 7 months this is not fair.NBC contact:0313667749 My contact Anel N Mjoli 0634679081. Please help

Category : Insurance

(0) Replies

Country : South Africa

Hi Sfiso Nyawo here.I have been trying to contact the company to cancel my insurance since I have joined another company for my car insurance. They keep dropping my call every time I call when I talk about cancellation of my policy. I am now nowing how they will treat me should the claim arise from.

Category : Insurance

(0) Replies

Country : South Africa

I have a loan account which is 1 month in arrears i received a call on the 9th Sep and was advised how of the incorrect debit date. the agent who called me then advised me to make arrangements to bring the account up to date, she told me that they can debit twice on the 27th Sep of which i declined as i advised her that i can't afford it. we then agreed to make some sort of arrangement, of R350.00 to be debited together with my normal installment amount. she then sent me an sms to confirm...

Category : Banking

(0) Replies

Country : South Africa

Many emails and telephone calls were made to this company. As I stated to their complaints or queries department. A client will not be rude or perform if we do the relevant do what we should without the empty promises. My sister got divorced in July 17 and after 60 days the money was supposed to be paid out. I have also said to them that its not their problem that my sister needs to sleep in the street with her kids because of their delay, but the unfair part is that they keep on changing the...

Category : Insurance

(0) Replies

Country : South Africa

I have transfererred money into my credit card from my savings account,so I want the bank to reverse that money back into my savings account.

Category : Banking

(0) Replies

Country : South Africa

Nedbank required me to FICA my accounts by 31.08.17. I did this on 29.8.17 having done it a few months prior to this. On 31.08.17 my account was blocked and I could not do any transactions. It was unblocked and I managed to do one transaction. This continued for a week with approximately 6 transactions being blocked. How Humiliating. In 43 years of being a customer at Nedbank I have never had this happen.I work with the Consumer Protection Board and will put in a complaint there as they have...

Category : Banking

(0) Replies

Country : South Africa

My partner bought me a car in 2012 and unfortunately passed on last year August...than the bank decided to take the car away from me after paying for it all these years I opted to pay the settlement balance over 3months period they refused.. They don't care about the consumer only care about making money, They are the worst bank I have ever came across absolutely heartless. I will not recommend Wesbank Motor to any of my family nor my friends. Rather get a personal loan than to get finance...

Category : Banking

(1) Replies

Country : South Africa

my car was involved in an accident on the 19th September 2017 with my monthly premiums payed in full at King Price. They towed my car on the same day, on the 21st September 2017 i mistakenly made a reversal at the bank i wanted to make reversal for Budget Insurance. Three days later i realized that i made a wrong reversal, i made a claim to King Price on the 21st September 2017 and they assisted me with courtesy car for the weekend , on Tuesday they called and asked me to return the courtesy...

Category : Insurance

(0) Replies

Country : South Africa

On August 31 R101 000 was fraudulently removed from my cheque account and my credit account. I immediately reported the matter the the Absa fraud branch and to the police. Absa appointed an investigator who, they said, would keep me informed about devlopments on my case. Mr Elson Mashaba was appointed. He only contacted me, however, when told I would go the the press. On 26 September 2017 I contacted him by e-mail to find out how the case was progressing. I received the following e-mail" I...

Category : Banking

(0) Replies

Country : South Africa

I made a payment to Capitec cellphone number on the 2nd sept 2017 for an amount of R1000 using the ussd, a day later I noticed the number I put the money to was incorrect, phoned Capitec customer care the consultant told me the client used the money therefore there's no way I can get assistance from the bank side other than to phone the client or open the case with the police that shocked me because I have insufficient info on the client, I took the initiative to phone the client she agreed...

Category : Banking

(0) Replies

Country : South Africa

I am banking with pep plus, the worst service ever received. I was never told nor informed that the would be experiencing a glitch, I had to find out on my own when trying to withdraw my salary, money I worked hard for. And their call centre agents service is appalling, the give misinformation, I was informed IT WOULD BE SORTED by Tuesday, being today I would be able to withdraw. I am not applying for a loan this is my money, the decency of informing me as client would have probably made...

Category : Banking

(0) Replies

Country : South Africa

A few weeks ago i visited the spingo branch with a friend to make a deposit, we have been to many other branch as we are always on the road.Firstly the consultant had no sense of service,seems as she was forced to work at capitec, no greeting at all, shout's at us "account number ",there after we hand over the cash, The rude lady screams we don't keep change!In all the years I've dealt with capitec i know all staff have a float,if not will get change from other staff members.we did say that...

Category : Banking

(0) Replies

Country : South Africa

UNABLE TO WITHDRAW CASH SINCE FRIDAY, 22 SPETEMBER 2017, 4 DAYS DOWN THE LINE AND PEP IS BLAMING ABSA AND VICE VERSA. NOT GETTING ANYWHERE WITH EITHER PARTIES

Category : Banking

(0) Replies

Country : South Africa

Are you seeking for an urgent loan to pay bills, kindly contact us Email:[email protected]

Category : Loans

(0) Replies

Country : South Africa

Are you seeking for an urgent loan to pay bills, kindly contact us Email:[email protected]

Category : Loans

(0) Replies

Country : South Africa

I am a customer of Capitec Bank. I am able to type this complaint and was able to contact the customer service centre which I would assume means that I have a few brain cells firing on all cylinders in the skull. It, therefore, boggles the mind that I should be treated like an idiot by the customer care representative of Capitec Bank. I am trying to ask why I am unable to purchase prepaid electricity. I explain that I have a husband who is dependent on machines to live and such machines...

Category : Banking

(0) Replies

Country : South Africa

On the 31st of August another driver drove into my brand new Toyota Etios Cross 2017 model causing minor damages including my side mirror, beading and door on the left front passanger side. As a payng client of Discovery I was informed by Thoe from Dicoveries CEO office that my car has been sent to their preffered panel beaters Nu Wagen for repairs .Its been longer than three weeks now and my car has never been attended to, my car is standing in an an environment that is most unfavourable...

Category : Insurance

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Country : South Africa

My money was released to Nozibele Mekuto after it was frozen by Capitec Bank without my consent

Category : Banking

(0) Replies

Country : South Africa

i had to call back 3 times. just to change the cancellation date of the policy. first thing they do when they here you want to cxd is put you on hold. i was holding for 20 min. i had to call back and then the call was answered but there was no consultant on the other end of the line. i called back a third time and is already 12 minutes on the call but not assisted.

Category : Insurance

(0) Replies

Country : South Africa

I signed and paid a contract for a trading platform and training on the 14/8/2017. Clause no.4 states that there is a cooling off period of 5 working days. On the 18/8/2017 I requested in writing that I would like my money back according to clause 4. Up to date they give me the most ridicules reasons for not paying me back.

Category : Stock Market

(2) Replies

Country : South Africa

My car was involved in an accident and I lodged a claim and I was told to take my car to my nearest Panel beater in Umtata. The car was left unfinished,they never touched the tailgate and the lights. The panel beaters where I was referred to by outsurance in Umtata have a very poor service,outsurance will end up losing client around that side if they are not taking this seriously. After I received the car I called Remano and told that the car was half done,he said he's gonna lodge another...

Category : Insurance

(0) Replies

Country : South Africa

I have had an amount of 399.00 dedecuted off my account even though I am registered for sms notification I never got a notification when I took this up with the bank all they could tell me was contact customer services who kindly told me I failed the security questions nice hey, now again two amounts debited on my account for a coffee house in Durbanville where I have never been and again told they cant help I must go into the branch I have tried this all I get told is I must have been there....

Category : Banking

(0) Replies

Country : South Africa

Application number - 005724201 It is sad to see Standard Bank service going backwards . I previously had 2 home loans with Standard Bank and the service was highly recommend to friends and family and was always proud of been a client of Standard Bank until recently when I had a very bad experience at Northgate - my private banker then resolved the matter and gave me some thing to be cheerful again until .......... many social gatherings I would defend Standard Bank on their poor service ,...

Category : Loans

(0) Replies

Country : South Africa

My wife Sonia Elizabeth Bailey had a loan with RCC Loans department the loan has been paid last November 2016 as per the agreed amount they handed her over to MBD Attorney's for the recovery of the outstanding amount but they did not do their work correctly no paid up letter and no communication to the client that the account has been paid up we had to call around for the paid up letter and RCC is only putting interest on the outstanding monies but it was paid up now we sit with a dilemma...

Category : Loans

(0) Replies

Country : South Africa

I'm a client with personal loan with FNB, My personal circumstances has changed since I initially made the loan, My rent expenses increased with R1000 and I have a baby on the way, My loan installment is R2377 I called Fnb consultants tel no. ********** 631 four times today(19/9/2017) to try and get a reduction on my personal loan installments.... They said they'd call me back... They never did... On the following day (20/9/2017) my cellphone recorded two 3 second miss calls from fnb...it...

Category : Banking

(0) Replies

Country : South Africa

I went to claim for my mom and FNB told me my policy lups but I pay them for four years and my salary goes in their bank plz help am very angry with them coz now paying a loan

Category : Banking

(0) Replies

Country : South Africa

I put in a claim for hospital stay for 2 days from 17 to 19 July 2017. The Unlimited is stalling and I am struggling to get payout on my claim. The are quick to take your premiums, but don;t expect any returns on your policy. A very dishonest company. Trying to get them on the phone or via e-mail proves fruitless.

Category : Insurance

(0) Replies

Country : South Africa

I called Capfin today(19/9/2017) to try and arrange an agreement, My personal circumstances has changed a lot since I initially made the loan, My rent expenses increased with R1000 and I have a baby on the way, My loan installment with Capfin is R2480 pm I requested for a reduction of R1000 which would result in my installment being an affordable amount of R1480pm, I explained that the reduction would only be for a period of six months thereafter I would pay the initial amount....i spoke to a...

Category : Loans

(0) Replies

Country : South Africa

Hi my name is shental and I paid my edgars acc via my fnb debit card for r200 at jet gateway on 28/6/17 and on the 8/9/17 fnb debited my acc again leaving my bank acc in a minus balance.i am frustrated because this debit is not reflecting on my bank statement but can see the deduction on my SMS and I am not winning at all to get this transaction reversed it is gone 11 days now.please help asap thanks shental

Category : Banking

(0) Replies

Country : South Africa

I had a vehicle accident a year ago which was not my fault a speeding bmw hit us from behind.My daughters leg was broken and I had a displaced retina from bumping my head...they took forever to pay out and eventually when they did they kept back R5000 for towing ..now no where did they send me any reminders stickers or such that I could use in case of emergency They are Liars and if you take out an insurance with them you will regret it Just trawl the internet and see how BAD they really are!

Category : Insurance

(0) Replies

Country : South Africa

Good Day I had accounts with Standard bank a few years ago, I went under debt review which I received a clearance letter for in 2014 and Standard Bank was paid in full( I have sent them the letter )I went to their branch in Pinetown and the consultant confirmed that I did not owe any money as everything was paid up and my profile has been closed, that was more that 3 years ago after I received ac the clearance letter from debt review consultant. I did not receive any correspondence...

Category : Banking

(1) Replies

Country : South Africa

I have a Funeral Policy with Edgars Financial Services, underwritten by Hollard.Taken out 10 years ago. I called Edgars last week to update my personal details.Spoke to a few call centre agents(Petunia, Patricia Mbira etc) they knew nothing about the policy details and was not able to assist. Those that did not cut me off, referred me to Hollard.I called Hollard, was referred back to Edgars.Said they only do claims.Its been a ping pong match for over a week.I called Edgars again this morning,...

Category : Insurance

(0) Replies

Country : South Africa

1 HOUR AND 20 MINUTES LATER, NO SOLUTION FOR A PROBLEM IN MY ATTEMPT TO PURCHASE AIRTIME ON INTERNET. YOU WAIT FOR MINUTES (NOT SECONDS) BEFORE SOMEONE ATTENDS TO YOU CALL JUST TO BE PUT THROUGH TO ANOTHER DEPARTMENT (MORE MINUTES). ALAS JUST TO BE REFERRED BACK TO THE ORIGINAL DEPARTMENT - WHAT NOW. PRINCESS PROMISED TO CALL ME BACK SHOULD I RUN OUT OF AIRTIME, ALAS AND NEEDLESS TO SAY, NO CALL. BEING IN BED AFTER MAJOR SURGERY I DO NOT APPRECIATE BEING OUT OF AIRMTIME SHOULD I NEED...

Category : Banking

(0) Replies

Country : South Africa

I met with an accident on the 31st of July 2017. They took 3 weeks to assess the problem. The car was then sent to a panel beater. Its now the 15th of September and no one has told me what is going on.

Category : Insurance

(0) Replies

Country : South Africa

Send in Tab 1 for repairs, they received the device 18 August 2017, we paid the excess fee on the 25 August 2017. Every time we phone them at 0861005675 they say tomorrow or the the day after. When I phoned them on 12 Sept they send a sms after my call stating they received my excess amount and will start the repairs. But we paid the excess in august already, they only send the sms on the 12th. Terrible service.

Category : Insurance

(0) Replies

Country : South Africa

WESBANK DEDUCTED MONEY IN MY ACCOUNT WITHOUT MY CONSENT ITS 2 WEEKS NOW BAGGING THEN TO RETURN MY MONEY BECAUSE I NEED IT FOR PETROL .

Category : Insurance

(0) Replies

Country : South Africa

A couple of years ago I have signed up with instastox/megastox. The service that I receive was putrid and last year I have tried to cancel the contract. This is where my nightmare actually started. I went on to instastoxc website and try to contact the numbers and even mail them, but to no avail. The info on the website is just there for window dressing, that’s all. I eventually went to my bank to stop the debits and they told me that Instastox,megastox must do a stoptrade from there side...

Category : Stock Market

(0) Replies

Country : South Africa

Hi Peter....i complain on behalf of my mother. I opened an account for at FNB so we can have a funeral policy for her at FNB since 2012. We normally deposit R150 into that account and the policy will deduct he R129 monthly from her account and she doesn't have any other things deducting,now all of a sudden when my sister wanted to make the deposit she was told the policy has lapsed 2015 but money has been deducted from her account boom Monday R2700 was paid back into her account and when she...

Category : Banking

(0) Replies

Country : South Africa

I paid up my credit card in January 2017. Since than Standard Bank is charging me service fee and interest on the service fee. I called numerous time to their call centres they cannot help because it referred to the collection department. Noone from the collection department comes back. I even send an e-mail to date no response but I am getting a statement with escalating amount very month. I did not sign for any service fee nor interest on service fee. I am so tired of Standard Bank...

Category : Banking

(0) Replies

Country : South Africa

I would like to start by saying clientele life gives false advertising on their policies for an example the hospital plan they say they will make pay out while you are in hospital and 2000 rands per day all lies my husband was in hospital a week before last they have not pay out till today and only to find out if they do pay they will only pay 200 rand per day in hospital not 2000 as they advertise every morning and every prime time on television and that policy where they say they will pay...

Category : Insurance

(0) Replies

Country : South Africa

Bought a car from a colleague(private deal through MFC). Car warranty and service plan still available. Warranty expires 2019 and service plan expires 2023.recieved a call from innovation group selling me a policy upon investigating they confirmed policy existence and expiry date. I was informed that warranty transfer had to be done with seller. It was completed and submitted and confirmation received, on 06/09/2017,that it would take 72 hours. called today 12/09/2017 and was informed that...

Category : Insurance

(0) Replies

Country : South Africa

Nedbank Hatfield Hillcrest in pretoria pay someone my money from my bussiness account without my authority.

Category : Banking

(0) Replies

Country : South Africa

ON THE 03/08/2017 I SENT AN EMAIL TO THE HOMELOAS DEPT THAT I AM REQUESTING THAT MY DEBIT ORDER BE CHANGES FROM THE 31ST TO THE 05TH AS I AM NOW WORKING FOR UK Company and my salary on cleares from the 03rd.Busisiswe Mahlangu replied by saying that I must resent the email after debit order for the 31/08/2017 has gone through, which I did.Now on the 11/09/2017 I got a call from debt collectors that I am owing my bond as debit order for 05/09/207 has not been gdebited.I have been trying to...

Category : Banking

(0) Replies

Country : South Africa

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