Banking Complaints

I got disgusted by a bad service from Nedbank Westgate, on the 18th of August 2017 I went to the ATM to withdraw an amount of R600, only 1 note of R100 came out of the machine, I then called the security guy and who told me to get inside the bank. I got assisted by the other lady by the name of Annemarie and she told me that she will log an incident, She will get a response within 4 days and will get back to me with a feedback within 4 day , she told me because its Friday the people who are...

Category : Credit Cards

(1) Replies

Country : South Africa

I got disgusted by a bad service from Nedbank Westgate, on the 18th of August 2017 I went to the ATM to withdraw an amount of R600, only 1 note of R100 came out of the machine, I then called the security guy and who told me to get inside the bank. I got assisted by the other lady by the name of Annemarie and she told me that she will log an incident, She will get a response within 4 days and will get back to me with a feedback within 4 day , she told me because its Friday the people who are...

Category : Credit Cards

(1) Replies

Country : South Africa

I have closed all my accounts in June 2017 and applied for car finance withy all major banks but was rejected even though I had no financial obligation

Category : Banking

(1) Replies

Country : South Africa

Ek het op 4-5 Augustus 2017 internet bedrog op my tjekrekening gehad. Op 7 Augustus het ek dit gerapporteer by Kabelo. Op 8 Augustus skakel 'n Justice my en inkrimineer my oor hoekom ek dit eers op 7 Augustus gerapporteer het. Ek het die Saterdag eers besef ek ruik 'n rot! Daar is twee bedrae geld uit my rekening op die 4de en op die 5 de is een bedrag terug in my rekening, maar die 2 de bedrag wys nerens op die staat nie ek is wel inbesit van 'n sms wat ek op my foon ontvang het met 'n CNP...

Category : Banking

(1) Replies

Country : South Africa

Hi i am having a loan with capitec bank my loan is in arears i applied for debt review last month. During the week i receive call from cape town telling me they are capitec bank always when i answer it phone cut i don't know if it was there signal or mine by friday25/08/2017 by17h20i receved i call from capitec pretoria asking me to do arrangement for payment i told that man that i applied for debt review he told me to sent 17.2 letter then they will take it from there. Weekend debt review...

Category : Banking

(1) Replies

Country : South Africa

I had taken as student loan in 2013, my dad had been paying the interest on the loan for the past 4 years,no contact was made by the bank ever since we did not even receive statements. So I started working recently and made contact with them, only to find that the amount that was initially calculated for the payment of interest was insufficient hence the loan amount kept increasing, not a single person bothered to inform us about this...to make matters worse I take the initiative to go to the...

Category : Loans

(1) Replies

Country : South Africa

I pay for my car insurance 800 each and every month BT when I claim to fix my car in the company they refuse to fix it I was trying to claim since 2015 to fix back bumper they told me to fix my self cos I will pay much money for access. And this year I trying to claim front bumper they didn't respond plz help Peter my number 0731282466.

Category : Insurance

(1) Replies

Country : South Africa

On the 24th of May, I took my car for fixing and Alexander Forbes, my insurer, arranged for me to get an Avis car. I had to pay R1 200 deposit. That amount reflects on my statement... A month later and until today, I have been following up on the R1 200 since I had been waiting for it to reflect in my account... Avis told me to talk to my bank, which is FNB. The response I got is as below (after a back and forth which is still happening, because I am not satisfied with the answer):...

Category : Banking

(1) Replies

Country : South Africa

First of all, my premium has gone up twice in the past month or so. This I don't understand, and I will go through my records just in case I am mistaken. However, by end of today I would have started looking for another insurance. I got stuck in the middle of nowhere in the dark, because I had a burst tyre. A few times, whoever was on the other side of the phone didn't greet when picking up the phone. Secondly, after explaining the state I was in and what the problem was, I did not...

Category : Insurance

(1) Replies

Country : South Africa

It is such a pity that both the customer services assistant and the Manager at the Brooklyn branch are not aware of what a Proof of Payment is. I requested this when i made a payment and i was given a balance statement of my account. They both insisted that this was the Proof of Payment. How sad that such incompetent people are employed at this bank.

Category : Banking

(0) Replies

Country : South Africa

An employee of Miway insurance by the name of Didi Mogashane deliberately sent the wrong banking details to ssnlam for my pension pay out which she had confirmed that it will reflect in august , it has been brought to my attention only after i had to follow up wen she did not even care to call m on Friday as she promised to tell me that she actually sent the wrong details and she does not even show up for work on Monday to tel me what a mess she has done of things, NOW i have to wait again...

Category : Insurance

(1) Replies

Country : South Africa

i took out 5 policys from sanlamsky that the person who sold me the policys added 6 more whitout my concent i do have proof of the policys i contact sanlamsky to cancel all the policys but nothing happend and they dont want to refund me they still deduct money from my account please help

Category : Insurance

(1) Replies

Country : South Africa

I had a loan with Izwe loans and I settled it on the 17 August 2017 and settlement letter was send to me. I requested that they make sure they dont debit my account. On the 25th my salary in the bank Izwe loans is the first taking the debit order, when I call them they have a bad attitude, as if I am the one who made a mess. Can someone help.

Category : Loans

(1) Replies

Country : South Africa

I/D 8507070829086 Hi Transactions in questions are for the 25/08 at 14:55 for amounts of both R741.65 I was at spar mega city Umlazi trying to make transactions for this amount. They device kept kicking the transaction saying declined. I then asked cashier to not add cash back which was for R300 but just run transactions for the items only the transaction then went through fine for the amount of R441.65 When I went home trying to buy airtime via internet banking I noticed...

Category : Banking

(1) Replies

Country : South Africa

I have been trying to get my RA payout. But they can't do a simple thing like change my bank details. I have sent my bank details to personal to just about everyone at Liberty and still they keep calling to say that the bank reversed the payment. WTF must I di to get through to these people. Do u have to post my details on a billboard outside their head office?

Category : Insurance

(1) Replies

Country : South Africa

I cannot understand why standard bank is making me pay R 1800 just for bank fees, after i instructed them several times to either freeze or close my account,as i had no funds to put in that account, please help.

Category : Banking

(1) Replies

Country : South Africa

I cannot understand why standard bank is making me pay R 1800 just for bank fees, after i instructed them several times to either freeze or close my account,as i had no funds to put in that account, please help.

Category : Banking

(0) Replies

Country : South Africa

I don't have an overdraft on my account a debit order did go off From wrong Account I transferd Money I still got charge a R90 for banking paying money so had an overdraft of say R130 getting salary 25th on 21st The bank charge me round obout amount of R139 twice on that same day and then had overdraft of R480 isn't that daylight robbery for someone that don't have money

Category : Banking

(1) Replies

Country : South Africa

On the 4th of Augustb2017 I was depositing money a capitec ATM it was 1200 to my surprise when in was about to confirm the deposit the screen showed 800 I cancelled the transaction with the hope that I will get my missing 400 BT unfortunately I didn't ,I tried againnstillnthe same amount owent inside capitec back they said they will investigate and it will take 14 days after 14 days they said they are still investigating I don't know how long must I wait in order together my money its so...

Category : Banking

(0) Replies

Country : South Africa

I was adding more members to my policy by sending forms and they were sent back to me stating that i should sign next to the corrections i made which i did, i sent them back. after i was surprised that the policy debited the same amount as before i added the new members which brought it to my attention that the new members were not added. so today i received an sms saying that the kindly cant capture my application due to not selecting the debit date. i then called and spoke to Poloko...

Category : Insurance

(1) Replies

Country : South Africa

I have already contacted [email protected] I received a letter from VM indicating that my new card is ready for reissue. The letter states "the card will be delivered free of charge". I need to just indicate "when and where" it should be delivered. I contacted VM and,my request was to have my card delivered earlier and the reasons were outlined. My communication with VM started in the first week of August. To date ( 25 Aug 2017),I still haven't received my card. I have spoken...

Category : Credit Cards

(0) Replies

Country : South Africa

I'm complaining about the bad service that i received now from nedbank employee by the name of Koena.he is arrogant and he even refused to speak to his head office colleagues the way he was so rude.I needed help with regard to my bank acc that was frozen not due to my fault but another branch s incompetence.Koena told me to go back to the branch that i have submitted and ask the teller what did she do with my documents.my life is standstill bcz I can't access my money.I'm going to move my...

Category : Banking

(0) Replies

Country : South Africa

I received a letter from FNB dated the 09 June 17, stating that the ATM never retained my card and that it was in my possession so they refuse to take liability of the funds debited off my account. I am just not winning here and made out to be a liar!!!. FNB - How can we help you.....that's the slogan and you literally stealing my money and not helping me in any way or form. The card was retained by the ATM on my second attempt of withdrawal and no cash was release from the ATM. Please can...

Category : Banking

(0) Replies

Country : South Africa

I contacted credit gain asking for the quote ,put in all my details on their website . nobody ever contacted me I never even signed any documents from them but they were rude and unfairly enough to debit my money from my account. called them to stop the debt orders they send me an sms saying my name "is now at Risk ,which could potentially lead to IDENTITY THEFT or FRAUD" and I am expected to be worried and come running to them with the money I don't have!? they should call me and answer all...

Category : Insurance

(1) Replies

Country : South Africa

I joined Pep funeral cover in April 2009 paying R59.99 every month to date. In some months I was paying ahead by one or two months in advance,then in 2014 I called in October to add my new born baby to the insurance. I gave gentleman p was speaking to my baby's name and surname then I requested to change my contact numbers. He told me tgat I'm owing one month quickly I went to Pep to pay. On the 04th of August 2017 I called the insurance on 0860 737 777 just to check by how many moths I am in...

Category : Insurance

(1) Replies

Country : South Africa

I dont recommend fpr savings of anykind not trustworthyI resigned from liberty and cashed in my pension tjey said I owe Sars they will sub,itt the money I owe tp Sars ,inus form my pension and now these year when I went to Sars im owing moee than even the amount becuase of intrest mind you I asked them the statement confirming payment and IRP5s they said I must submit the stop order they were given by Sars. when I cashed in my ither savings Sars took the money and said they paying back and...

Category : Insurance

(1) Replies

Country : South Africa

Last I was looking for a loan I was send a message that I could qualify for the I then send a request to be called Upon talking to them they said to they could assist getting a loan and they said I will be charged the service fee wants I get approval which it never happened they debited my account of which I put block on it now I have been harassed sending me letters of demand I never said I want a contract with themi will attached the letter

Category : Banking

(0) Replies

Country : South Africa

I've had insurance with MTN for four years now and never missed a payment. Only after making a claim it became clear that mtn is not honest at all. I made a claim on Monday on my iPhone 5 and The insurance contacted me that they need additional info to process the claims. Mainly the proof of insurance. I contacted the mtn store and they sent me an invoice that showed that an amount of R145 has been deducted from myself since 2014 and I'm covered for an amount of R15000. However the insurance...

Category : Insurance

(1) Replies

Country : South Africa

On the 12th of August , I was scammed and my bank account was hacked into by fraudsters, they transferred my money out of my account using my Capitec mobile banking. When I went to report to Capitec , they said I was probably the 5th customer who's had the same experience, they logged my incident and opened a case for me, they said they will update me in about 8 days time. Since the fraudsters used my cel number to hack into my account, they deactivated my from the network, so when I went to...

Category : Banking

(0) Replies

Country : South Africa

I went to Game store to open an account as I wanted to buy my mother a 4plate stove that cost R4749,I filled the form and they promised to call if it's approved.Later same day they send me a message saying I've been approved.Went to store to give my final documents,only to find out it's not an account it's a loan that will come back with an interest of R2542 and total owed to them will be R7291 and il pay as follows,they will deduct R400 for 18 months. To my surprise on the 15 July 2017 it...

Category : Loans

(0) Replies

Country : South Africa

On 18 December 2015 I opened credit facility loan then later settled it,but now still showed on bureau therefore I feel Capitec have violated my consumer right as it looks like I owe them while I am not owing them anything.so can someone assist me on this to clear my name!

Category : Credit Cards

(0) Replies

Country : South Africa

I'm a policy holder with Affinity, I was involved in an accident on the 12th August and I called immediately to report. 4 days later I called to find out why have I not received any communication from them only to be told they don't have it registered on their system. I then registered the claim and submitted all documentation its been over a week and still no feedback. I have sent emails left messages and still no joy.

Category : Insurance

(1) Replies

Country : South Africa

Good Service my husband was involved in an accident on the 17th of August 2017, I called king price to inform them about the accident, I was assisted by IVAN MOLEFE, from the minute I spoke to him, he gave me his good service, he even called my husband to ask where the accident was, he called me every day to inform me about the process of my claim. Today he called to him me that my claim was approved. he put a smile on my face. thank you very much for your help and service,indeed with...

Category : Insurance

(0) Replies

Country : South Africa

I have send money using instant money send the person used incorrect pin until it was blocked i have tried their service by calling no assistance for days now they keep on saying theyare experiencing high ca─║ls of volume but one never spoke to cosultant you hold for more than 10 min shame their system is really frustrating

Category : Banking

(1) Replies

Country : South Africa

I have 2 personal loans with Nedbank which back date to 2011. I have been to 2 of the branches (Sunward Park and Germiston) to try and resolve the listing. They couldn't assist me but told to call their legal department. I did so and legal department told me they can't pick anything under my name on their system. I was referred to another number of which I have been trying to call that number but no one answers that number. I'm caught up in the middle as I can't get any credit due to that...

Category : Loans

(0) Replies

Country : South Africa

I'm insurred with smart insurrance for small dents and scratches on the car since 2012 of which i was not aware of until last month. Now when i want to claim,I'm told that i have made the same claim on 2012 of which i know nothing about. The lady said she will send me the pics of my claim and still waiting even now. Smart inssurance are croocks and don't wanna pay the claims of their costumers

Category : Insurance

(1) Replies

Country : South Africa

i joined SA Underwriters almost two months ago through an agency. I went through the entire application process when they called etc. I was asked about my claims history and supplied the information to the best of my ability to recall any and all claims. About 3 weeks ago i had a fender bender and the person I bumped into have no damage but I did. I sustained damage to my number plate, bumper, grille, bonnet and windscreen. I submit the claim with the necessary documentation. It takes a week...

Category : Insurance

(1) Replies

Country : South Africa

I really don't know what to do no more the Bank I trust for 6 to 7 Years can't not help me. I have transferred R2090 in to a wrong number by mistake by one digit only and its been 26days I have been trying to get help from the bank no luck.I juat got a lot of Ref numbers,the only thing they tilling me the cant help me with getting my money back like really the bank I trust really guys.

Category : Banking

(0) Replies

Country : South Africa

My tracking no is 747632 I have a contract phone with Cellc which is insured by their C surance insurance.i lost my phone in April 2017..i made a claim to the insurance they never responded to me for 5 months..i tried to communicate via Emails and calls they never responded by they busy deducting money from my account everymonth...Last week i went to Cell C branch and they told me the insurance rejected my claim without even communicating with me in any way.. They did not even give a valid...

Category : Insurance

(1) Replies

Country : South Africa

I visited the branch on Thursday, 17 August 2017 regards to my Guarantee with ABSA. Mathapelo Gana was the person assisting me but she never got back to me regards to my query. An e-mail was send to Mathapelo Gana at ABSA Springs branch with more information but to date I haven't received any service from her.This is unacceptable service. Please could someone more professional contact me in this regard in order for me to get my Guarantee from ABSA! I await URGENT feedback.

Category : Banking

(0) Replies

Country : South Africa

We registered with FNB a Profile of Mr S Duffield and submitted all the relevant paperwork to link us to our bank account with Standard Bank.( [email protected] on the 15th May) Most of it has has been completed but we are now waiting for the verification so we can go ahead with using Paypal. This has continued with numerous phone calls and email for weeks and to no avail. these are the people we have contacted and send information to [email protected] [email protected]

Category : Banking

(1) Replies

Country : South Africa

i am an iwyze policy holder, was involved in an accident with someone who doesnt have a driver licence and his car was didnt have a valid disc. the claim consultant regected my claim. and his reason was i admitted consuming alcohol of wich no blood was drawn from me. my car is a write off. iwyze is a total rip off

Category : Insurance

(0) Replies

Country : South Africa

Good day, I am a customer at FNB for years now recently R155 was deducted from my account and I complained to their business desk a consultant Nelson Mika tried to explain why it was deducted but I advised him that nobody told me that they will deduct monies without my consent and therfore I want my money back in my account and the next day the R155 was reversed back into my account and they deducted another R77.50 without my consent again, I would like FNB to immediately refund that amount...

Category : Banking

(1) Replies

Country : South Africa

Good day I paid my Standard Bank Credit card on 6 March 2017 and I received only a paid up letter on 22 June 2017. I am still on Experian ITC showing that I'm 150 days overdue with an amount of R2984. It is 5 months ago that the account was paid up and closed. This is very bad service

Category : Credit Cards

(0) Replies

Country : South Africa

After claim issues after so many years of paying they send me a letter saying policy cancelled...No details no information. Took my money for so many years..very bad setvice

Category : Insurance

(1) Replies

Country : South Africa

I have been n loyal customer to Clientele since February 2015, an incident occurred in Augusthe 2014 and was summonsed with legal documents last week and Clientele said they are not willing to help me. I am a loyal customer that payshe every month but they are not loyal to their customers when they need help.

Category : Insurance

(1) Replies

Country : South Africa

I have a insurance policy with King Price with personal Liability and Has been with King Price since February 2015, an inconsent occurred in August 2014, I got summonsed with legal papers last week, and they are not willing to help me. I find this very poor service from their side and what is the use of having personal liability cover with King Price if they can help n loyal client.

Category : Insurance

(0) Replies

Country : South Africa

My Hilux was stolen at westwood primary on 09/06/17 and CIB has closed my claim because myself and Netstar can not prove that the tracking device was armed and I did arm it and yet netstar searched for the vehicle for 3 hours with no luck even Netstar letter said it would be pure specilation to say whether vehicle was armed or not as they cant give me a log so my claim is locked until I can prove that I armed the vehicle and Netstar cant give me that proof. Netstar also gave reasons as to...

Category : Insurance

(0) Replies

Country : South Africa

I have been struggling for more than 15 days to get a simple settlement letter from Direct Axis. This is halting the processing of my home loan at another financial institution. Direct Axis couldn't give a hoot. I have made numerous calls, my emails are not being answered, I am being put on hold.... The original application process was also not a walk in the park, with absolute no feedback or communication throughout. I pray that I will not ever be in the position again to have to apply for...

Category : Loans

(0) Replies

Country : South Africa

I have replied to all the sms messages I received from standard bank regarding the delivery of my (my wife's) new card. They sms 'ed regarding delivery address and I replied I emailed on more than one occasion with no joy,they do not even attempt to contact me. As always when it is something they want from you they have no issue in contacting you. Please sort out your customer service this is a service I am paying for and expect better!!!

Category : Banking

(0) Replies

Country : South Africa

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