Consultant Complaints

Upgraded my contact via Chatz Cellular greenstone, I requested the Samsung note 8 which I received, at the time there was the gear S3 classic at R249 as an option, this was not offered or discussed with me, I only found out a month later when I was looking to get the Classic S3 gear, I went to the store on the 20th November to ask for assistance on acquiring the Watch - I was told its to late I must go buy one .... no effort what so ever to try assist me in obtaining the unit,and no...

Category : Consultant

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Country : South Africa

Bad service, in fact no service. He took R5000 from us to do n job but 6 weeks later Mnr Rodney is now where to be found. They do investigations and the are from 3 Rivers, Vereeniging. elnr 0726139925 of 0720484226

Category : Consultant

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Country : South Africa

i was at game store n1 city at 10:30 waiting patiently for them to open at liquor store they did not open at 11 but they suppose to do so then i was looking for a manager to report the matter I've been told hes busy he came after 5 min, then he told me busy going to open, the issue here is about my time, time for me is money they wasted my time, eventually they open past 11 imagine, then i bought bottle of absolute I told them its R199 AT SPAR RICH WOOD THEN DID NOT BELIEVE ME again they...

Category : Consultant

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Country : South Africa

IN MAY 2016 I FOUND OUT THERE'S A PERSON WHO TOOK AN IPHONE USING MY ID NUMBER TOW DAYS BEFORE. AT DELMAS VODACOM THEY ADVISE ME TO MAKE AN AFFIDAVIT AT POLICE STATION, I DID THAT AND THATO FAXED THAT AFFIDAVIT. HE ALSO CALLED VODACOM HEAD OFFICE, HE LET ME TALK WITH A LADY JUST TO CONFIRM THAT I KNEW NOTHING ABOUT THAT CONTRACT, SHE PROMISED ME THAT THEY WILL STOP THAT PROCESS AS IT WAS FRAUD. IN JULY VODACOM DEBITED R699.00 FROM MY BANK ACCOUNT, I CALLED THEM THEY SAY I MUST CONFIRM...

Category : Consultant

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Country : South Africa

A vodacom consultant ported my cell phone number to MTN without my consent or knowledge, thus transferring all my personal information including my online banking details to another consultant at MTN. Linking fraudulent activities to my account and personal loans. My loan was then transferred into an unknown persons account via internet banking. I then went to draw money from my account to find out there was nothing left in my account then reported my account matter to a teller who then...

Category : Consultant

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Country : South Africa

I asked a consultant to open form me as my string that I use to open was right underneath my bag so I ask a consultant to please help to open for me, he changed his face and asked me that I'm calling him only just to open for me because my string is underneath my bag I then I asked him about the big writing on their station that says"Please Disturb Us" to what does it mean if he's going to give me such attitude and looked at me up and down and open and walked away, I find the service very...

Category : Consultant

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Country : South Africa

If one lodges a "Email us - Vodacom" and receives an SMS from Vodacom that they will contact you within 24 hours, that's where it ends. Two weeks later and still no call from Vodacom in spite of submitting a number of emails.

Category : Consultant

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Country : South Africa

I phoned homechoice to assist when i will receive my parcel as this is a gift to someone, and they changed couriers and I get no response from them, the consultant advised me she can not help me as they may not contact their own couriers, so my question you gonne charge me for a parcel I do not have????How will you be able to assist a client if your consultants are not willing to assist.

Category : Consultant

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Country : South Africa

My personal banker Janina is always out of office she tells me to send email to Rachel who is also out of office so I am told to get hold of service support . I want to find out out why cross border fees are being taken off my account every month as I have not been out of the country nor have I been shopping online and I sent her a copy of the latest withdrawal which she asked me to do so will someone pls look at her email and let me know what this amount of R2.32 is for. If I don’t get...

Category : Consultant

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Country : South Africa

I was called by SA creditors and convincing me with depth review option because they explained nicely, but when i look at my statements i'm in arrears now and they deducted money from May 2017 and didn't pay my creditors and they did'nt told me that the 1st 2 instalments is not' going to my creditors, now i'm requesting all the records since day 1 f their calls,to prove that that they did'nt explain that, and now i have R100350 in arrears, please assist me i want to cancel it but i was told...

Category : Consultant

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Country : South Africa

i went to FNB dec to check the balance on my 32days account. I lady advised me to open a 7 days notice as it has better interest than 32 days. i opened the account and transferred some funds from my 32 day to the new account. To my surprise yesterday i went to do a notice on the 7 days notice and i was extremely surprise when the consultant tell me that i dont have a 7 days notice instead i have two 32days notice.I spoke to the branch manager of Alex Branch yesterday and explained the...

Category : Consultant

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Country : South Africa

we have been here since 9hoo in the morning for 1st time id application and they said they're experiencing technical problem and no one is telling anything or how far they are with the problem

Category : Consultant

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Country : South Africa

I bought an Edblo Alton base set at Joshua Doore now called Bradlows in February 2015. in May this year I went to the store to complain about the base set and they logged a call and inspection was done. I received a call to tell me that indeed there is a problem and they sent me an email to pay a warranty fee of R671.49 for the base set to be replaced.And on that email I was told that Edblo Alton has been discontinued and it will be replaced by Edblo Royalty. I made the payment on the 8th of...

Category : Consultant

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Country : South Africa

I bought two dresses then I brought back the expensive one but I was refunded with the less amount.The branch at Sebokeng thabong didn't want to help me because the insident happened at vaal mall I was told I should go back where I first bought or purchased,I am a customer I don't understand why should I go up and down while I can be helped quickly and leave,or are these stores notthe same?im really mad and I won't go to vaal mall while I have a store near by where I can get help.Please...

Category : Consultant

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Country : South Africa

I bought a washing machine mid August, the salesman assured me that the item will be delivered the next day or latest the following week. that never happened, me and my sister spent lots of money we dont have on airtime phoning in and asking about the whereabouts of our item. We got different answers everytime we phoned, we had to go there twice,the second time we were treated very badly by the same sales guy, he hit us with another level of attitude on our faces infront of the staff,and this...

Category : Consultant

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Country : South Africa

I was informed on the 9/09 around 15:oo thatmy number has been converted from prepaid to contract by this so called rmcs from edcon group which i know nothing about, to my surprise when contacting vodacom customer as the service i wanted as not active and was advised to go with my id to any edcon store to enquire. I went there immediately and was told that rmcs closes @2pm onn a saturday and they not working on sunday i asked for their contact numbers. This morning i call rcms then a...

Category : Consultant

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Country : South Africa

I would like to log a complaint about Nestar tracking company, i took a contract with them and whenever i phoned them to track my vehicle they told me they cant track it because the tracker is faulty and they were going to send someone to fix it and that never happened, earlier this year i have been requesting and begging them to fix it but they never done that but they were still debiting my account i sold the car in April and told them to cancel the contract because i no longer have the...

Category : Consultant

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Country : South Africa

I had a contract with Mtn which later i settled (2016), upon settling the account i was informed that the account will be closed.To my surprise when i checked my ITC 31/08/2017, MTN is still reflecting on my profile with a legal status, how is it that the account has a legal status yet no one called to inform me that there was an outstanding amount, on which act was this account handed over? I took it upon myself to call and find out how this matter can be resolved but non of the call agents...

Category : Consultant

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Country : South Africa

Good day. I called home choice today after 09:30 before 10:00, reasen for my call I wanted to cancell an order, I spoke to the other consultant and she was not professional she was very rude, she even drop the call over my ears i dont know if home choice works with customers like that. Then I call back again I spoke to Amanda, then when I ask Amanda's surname she said they are not allowed to give out surname, I ask her about the previous person I was speaking to she said there is no record...

Category : Consultant

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Country : South Africa

I have settled my RCS Account is full after contacting them for my balance and I paid exactly the amount I was told by the consultant in the month of August 2017. After a week I have received a call from mbd consultant stating that I owe R350 "IT WAS A SHOCKING CALL TO ME" because according to me everything was sorted. When I asked her what was the money for?,She said is for the SMS. I asked the consultant that i consultant you guys for my balance and I was given it (R3940.98)with all the...

Category : Consultant

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Country : South Africa

I purchased a hair machine,while paying at the cashier a cosmetic consultant mildrid brought two of her clients to the till who stood right next to me while I was entering my pin to pay. The cashier asked Mildred if she can wrap my gift and she dismissively said,I must go and find out at the other counter for wrapping while walking away-fogetting that I'm the customer and its her job to assist. I then went to the other counter and there Mildrid was on her cellphone. When she was done she...

Category : Consultant

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Country : South Africa

I worked at home choice as their agent, their service was that you get customers to buy their product and you earn when their product get delivered to the customers. I got an invoice that I was paid but when I fax the documents that they asked for they never deposited my money, when I call them for my money they become rude, they have a bad service their consultant are not patient.I need help I need my money.

Category : Consultant

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Country : South Africa

i recently laybyed a 4 plate stove with a consultant named nkosi,i now have recieved the stove but only to find out the stove has no plug which i was not told about in the sals process..i called the branch spoke to wendy the branch manager who told me to return the stove and take a 3 plate now i work in isipingo but live in pinetown so the stove is already in my house now i now have to pay extra for the electrician and i still have a fridge which i laybyed i want that cancelled i was told it...

Category : Consultant

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Country : South Africa

Been wanting to buy a new fragrance for a long time. I decided to go to Dior at The Glen mall in edgars . I have never received such bad service in my life. I was assisted by a guy named Refelwe, who happened to be so arrogant and very unhelpful . He undermined me so badly and made me feel like I was wasting his time by being there. I'm even thinking of getting a refund when I remember the horrible service I was given... totally unprofessional

Category : Consultant

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Country : South Africa

on the 20th of june 2017 i took my cellphone to mtn jabulani branch for repairs til today i haven't received any feedback from them. i do not know what is happening but i am paying my monthly instalment as agreed. IMEI NO:860921034389672

Category : Consultant

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Country : South Africa

My name is Mathapelo Molefe. I am a standard bank client for 8 years now. 2017 has been a ridiculous year with standard bank. I have fraudulent companies debiting off my account which I have to reveres maybe 3 times a month if I noticed it on my statement. I went to the bank to get them to stop the unknown companies to stop them but the consultant told me there is no use stopping them because the companies use different reference numbers. So these companies just debit anytime of the month and...

Category : Consultant

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Country : South Africa

I ordered a elba gas stove and paid for the stove but decided to cancel. I contact the consultant (Laura Dyssel ) and she told me that I cannot cancel.I told her as a consumer I have the right to cancel the stove. I requested a full refund which is quite a lot of money. This morning she came with a new offer which I declined as she demanded an extra R2000 for the offer she suggested which I don't want.It seems that she don't want to refund my money as I mailed her when am I receiving the money.

Category : Consultant

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Country : South Africa

The bad attitude from the people who unpacked you want to get to the things on the rack but the boxes is in the way if you ask them to move they ask you want you want I want to get to the stuff myself to read on the product by the Shampoo Department I was looking for something and the Brackenhurst Dischem is lately very rude specially the people who do the unpack and if they can loose +/- R3000.00 a month from me I can go easy to another parmacy I will take all my business away from them

Category : Consultant

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Country : South Africa

On 1 August 2017 I made a incorrect payment to Vodacom. I first phone the bank the request them to assist to reverse the payment but this couldn't be done. I then phoned 082111 to request them to assist to refund me the extra money that I paid over to Vodacom. They revered me to 0821946. They could see the payment that was made and told me that I must send the proof of payment to [email protected] I was also informed that there policy is that refund take between 7 to 14 days. On my mail...

Category : Consultant

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Country : South Africa

My name is Millicent from Boksburg. I bought A dark brown KUDU sofas at Rochester Comaro road in 2014. by the time they were delivered we found out that there was a big patch on the lower part. immediately i called the shop and the sales person who helped us by the name of Sibusiso told us that they will come and pick it up. they took close to a months to come and collect the couches. after they collected them they told us that they no longer have the same sofas on that same colour and we...

Category : Consultant

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Country : South Africa

I have a unauthorised debit order from MAG ZONE.How do i stop it?

Category : Consultant

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Country : South Africa

i have a unauthorised debit order from safebase.How do i cancel it?

Category : Consultant

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Country : South Africa

I bought a defy front load 6 kg washing machine (CDD NO:8348835) it was on special, i only started to use it in July for the time,it was shaking,vibrating and moving all over the place where it even damages my kitchen unit,on the 10th of July I called game store at (South Gate) where I bought the washing machine I was advised to remove the four brackets at the back of the machine everything will be fine.I did as I was advised however it did not resolve my problem,I called again on the 11th to...

Category : Consultant

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Country : South Africa

Somebody transferred my money from my bank acc to his or her acc bcs I don't know de person,and I noticed that the same day after 2 hours.I go to his the branch to need a help and they told me its card scaming.there is nothing they can do, I must just wait for them to call me.I'm not happy bcs they should have reverse my money from that person's acc bcs it just happened 2 hours,and they don't do anything about people who are taking our money from our bank.I think its been unfair to me to wait...

Category : Consultant

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Country : South Africa

Terrible service is all that you will receive from Johan Bodenstein at 3DTree. Think twice before contracting him or 3DTree. He does not produce, takes months to deliver, argues about each and everything and holds you ransom to make payments, contrary to the agreed terms, otherwise he would not do any further work and/or corrections. Anyone that would like to contact me in this regard is welcome to do so at 082 551 4454

Category : Consultant

(0) Replies

Country : South Africa

hi, i have been trying to cancell my contract with telkom since May, no feedback yet they however keep debit my account, this is becoming iratting, i have forwarded the documents require, the call centre isnt much help, they say they will but when i send the documents through the want me to forward to another department, no one wants to take responsibility,, i need the manager or team leader to take responsibility or i will submit this to the ombudsman. the last person i spoke to was Mandla.

Category : Consultant

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Country : South Africa

I am highly disappointed at city to city service.i booked a ticket and departure time wa s 7:30 pm but the bus arrived @10pm, I mean really can you be late for the whole 2hours? No explanation no apologies for the inconvenience.and when we stopped the very first garage out of joburg another 40 minutes to 50 just parking there and when I asked a driver who are waiting for he's telling me that can't I see that even after buses are packed....how pathetic is that.tje service is poor,...

Category : Consultant

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Country : South Africa

Good day I had an account with altech autopage and I paid it off on the 20th of July 2016 and they handed my account over to Vodacom in October. Since October I have been calling Vodacom seeking help but it seems none of the consultants are able to help me. I have sent messages and communication has also been made via socialmedia.com and still no help. I am nice and frustrated because I am blacklisted for a payment that I have made. I feel I am robbed by Vodacom because I have long...

Category : Consultant

(0) Replies

Country : South Africa

I had received numerous dropped calls from different call centre numbers regarding an account which fell in arrears due to not being assisted with a debit order . I had received a call this afternoon on a land line of a residence which I had visited and received the most horrible and PATHETIC SERVICE from a lady named Rochelle who has no respect or telephone ethics she screams on the line demanding payments and has no empathy or listening skills. She cuts me off from speaking and clearly...

Category : Consultant

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Country : South Africa

MTN has double deducted money for my bank account 27-may 2017 and i have been trying to get the balance paid back into my bank account ever since im always speaking to different people and no one seems to help or give me an answer was told money would be paid in 10-June 2017 for the latest and still nothing .. what is your problem

Category : Consultant

(0) Replies

Country : South Africa

I spoke to a manager who was purely irritated by my complaint as I was listening to him as he was responding My complaint was because one of his agents chose to drop the line while I was speaking they couldn't even give me a answer after opposing a simple question all they could say my system doesn't show where your airtime is done to. Well I've made several calls to cell c no one has bothered to get back to me no investigation done nothing at all. I'm really angry because I'm a loyal...

Category : Consultant

(2) Replies

Country : South Africa

in March 2017 i applied for a game store card and it was approved same month i made a purchase of a laptop and other things i than asked them when i can make a payment and they told me my first payment is only due in May as from the 1st of May but i have till month end,after I've left the shop i called the call center just to have a second confirmation and i was told one and the same thing,in April i called again and they told me on their systems it doesn't show any statement with my balance...

Category : Consultant

(1) Replies

Country : South Africa

I called 173 customer care at 13:51 an agent by the name Nokubonga Gola answered i explained that i have a problem with my network and this is the 1st tym happening as it never happened before and that my sim card jus looses network or even when i dial a ussd it looses the network. Nokubonga who sounded rude and tired jus said "maybe"where you stay there is no enougj coverage i then said i have never experience any network problems where i stay . Nokubonga never tried to troubleshoot...

Category : Consultant

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Country : South Africa

petrisha mzimande is the rudest consultant you have there didn't even bother to ask questions properly and screamed on the phone .has she even been educated properly to be in the job title she is given ? refused to even let me speak to a proper manager .I'm looking for a simple article for my court case .the post is known to deliver with the staff u have answering I would think other wise besides that she doesn't even have proper phone manners.

Category : Consultant

(0) Replies

Country : South Africa

Re: Worst-ever Customer Service received at Vodacom Secunda Shop I lost my cellphone and Router on 9 January 2017. I stopped the phone and the router at Vodacom Secunda, 2 days after the incident. I then got a new phone and did a SIM swop for my current number 082 699 7459. Obviously, Vodacom has been debiting my account for the Router on contract and giving me the 1GB per month, since then. The data was never used and I had no problem with that. The problem started when I had to do a...

Category : Consultant

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Country : South Africa

Nedbank could have recall back the funds immediately even before they could appear on the other side of Standard bank, but they refused to do that. Even when they were at fault, they did not care and they were not willing to help me even the manager had the negative attitude The manager was also not that helpful The thing is I cannot accept to take responsibility of the error that was not mine Why I should be the one who is claiming the money from the other client whereas I did not...

Category : Consultant

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Country : South Africa

A month ago I was contacted by home choice consultant telling about blanket combo. The consultant said m selected as one of their good customers to enter the draw and would not pay for the blankets. The consultant said I will pay my first installment end of May. I then accepted the offer. Blankets were delivered on the 08/04/2017. Following week on the 14/04/2017 I contacted home choice confirming my first installment as I wanted to send the parcel bacl and I was told it will be on May month...

Category : Consultant

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Country : South Africa

AFTER RECEIVING CONFIRMATION ON THE 11/05 FROM ZANDO STATING THAT MY ORDER WAS OUT FOR DELIVERY THIS DID NOT HAPPEN ON THE 12/05 I RECEIVED A CALL FROM ZANDO COURIER COMPANY STATING THEY ARE UNABLE TO DELIVER MY ORDER WITH NO REASON N IT WILL HAPPEN ONLY NEXT WEEK THIS IS MY FIRST ORDER WITH ZANDO AND I HAVE PLACED A SECOND ORDER WITH THEM AND THIS IS WHAT HAPPENS I THAN CALLED ZANDO N SPOKE TO NORA SHE SAID SHE WILL CONTACT ME BACK AFTER HEARING FROM THE COURIER COMPANY SHE DID NOT...

Category : Consultant

(0) Replies

Country : South Africa

This is the worst consultants working for this company it very noisy and they put the phone down in your ear. Keep on phoning every month although I am paying> I have explained this to them but they don't listen just slam the phone down in your ear. Every time they phone they also charge you for the phone call. This is very unprofessional and unacceptable. The worst place I have ever dealt with. kind regards Anette

Category : Consultant

(0) Replies

Country : South Africa

I made an upgrade with Vodacom December 2016 of which no handset was delivered and my account was debited with the full amount including the handset. I contacted Vodacom client service several times to date my query is not yet sorted out. I decided to cancel the debit order and paid my account cash thinking that my problem will be solved,that made matters worse Vodacom decided to suspend my account as they are demanding the money of the handset that was not delivered. I have been their...

Category : Consultant

(0) Replies

Country : South Africa