Consultant Complaints

I bought a defy front load 6 kg washing machine (CDD NO:8348835) it was on special, i only started to use it in July for the time,it was shaking,vibrating and moving all over the place where it even damages my kitchen unit,on the 10th of July I called game store at (South Gate) where I bought the washing machine I was advised to remove the four brackets at the back of the machine everything will be fine.I did as I was advised however it did not resolve my problem,I called again on the 11th to...

Category : Consultant

(0) Replies

Country : South Africa

Somebody transferred my money from my bank acc to his or her acc bcs I don't know de person,and I noticed that the same day after 2 hours.I go to his the branch to need a help and they told me its card scaming.there is nothing they can do, I must just wait for them to call me.I'm not happy bcs they should have reverse my money from that person's acc bcs it just happened 2 hours,and they don't do anything about people who are taking our money from our bank.I think its been unfair to me to wait...

Category : Consultant

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Country : South Africa

Terrible service is all that you will receive from Johan Bodenstein at 3DTree. Think twice before contracting him or 3DTree. He does not produce, takes months to deliver, argues about each and everything and holds you ransom to make payments, contrary to the agreed terms, otherwise he would not do any further work and/or corrections. Anyone that would like to contact me in this regard is welcome to do so at 082 551 4454

Category : Consultant

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Country : South Africa

hi, i have been trying to cancell my contract with telkom since May, no feedback yet they however keep debit my account, this is becoming iratting, i have forwarded the documents require, the call centre isnt much help, they say they will but when i send the documents through the want me to forward to another department, no one wants to take responsibility,, i need the manager or team leader to take responsibility or i will submit this to the ombudsman. the last person i spoke to was Mandla.

Category : Consultant

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Country : South Africa

I am highly disappointed at city to city service.i booked a ticket and departure time wa s 7:30 pm but the bus arrived @10pm, I mean really can you be late for the whole 2hours? No explanation no apologies for the inconvenience.and when we stopped the very first garage out of joburg another 40 minutes to 50 just parking there and when I asked a driver who are waiting for he's telling me that can't I see that even after buses are packed....how pathetic is that.tje service is poor,...

Category : Consultant

(0) Replies

Country : South Africa

Good day I had an account with altech autopage and I paid it off on the 20th of July 2016 and they handed my account over to Vodacom in October. Since October I have been calling Vodacom seeking help but it seems none of the consultants are able to help me. I have sent messages and communication has also been made via socialmedia.com and still no help. I am nice and frustrated because I am blacklisted for a payment that I have made. I feel I am robbed by Vodacom because I have long...

Category : Consultant

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Country : South Africa

I had received numerous dropped calls from different call centre numbers regarding an account which fell in arrears due to not being assisted with a debit order . I had received a call this afternoon on a land line of a residence which I had visited and received the most horrible and PATHETIC SERVICE from a lady named Rochelle who has no respect or telephone ethics she screams on the line demanding payments and has no empathy or listening skills. She cuts me off from speaking and clearly...

Category : Consultant

(0) Replies

Country : South Africa

MTN has double deducted money for my bank account 27-may 2017 and i have been trying to get the balance paid back into my bank account ever since im always speaking to different people and no one seems to help or give me an answer was told money would be paid in 10-June 2017 for the latest and still nothing .. what is your problem

Category : Consultant

(0) Replies

Country : South Africa

I spoke to a manager who was purely irritated by my complaint as I was listening to him as he was responding My complaint was because one of his agents chose to drop the line while I was speaking they couldn't even give me a answer after opposing a simple question all they could say my system doesn't show where your airtime is done to. Well I've made several calls to cell c no one has bothered to get back to me no investigation done nothing at all. I'm really angry because I'm a loyal...

Category : Consultant

(2) Replies

Country : South Africa

in March 2017 i applied for a game store card and it was approved same month i made a purchase of a laptop and other things i than asked them when i can make a payment and they told me my first payment is only due in May as from the 1st of May but i have till month end,after I've left the shop i called the call center just to have a second confirmation and i was told one and the same thing,in April i called again and they told me on their systems it doesn't show any statement with my balance...

Category : Consultant

(0) Replies

Country : South Africa

I called 173 customer care at 13:51 an agent by the name Nokubonga Gola answered i explained that i have a problem with my network and this is the 1st tym happening as it never happened before and that my sim card jus looses network or even when i dial a ussd it looses the network. Nokubonga who sounded rude and tired jus said "maybe"where you stay there is no enougj coverage i then said i have never experience any network problems where i stay . Nokubonga never tried to troubleshoot...

Category : Consultant

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Country : South Africa

petrisha mzimande is the rudest consultant you have there didn't even bother to ask questions properly and screamed on the phone .has she even been educated properly to be in the job title she is given ? refused to even let me speak to a proper manager .I'm looking for a simple article for my court case .the post is known to deliver with the staff u have answering I would think other wise besides that she doesn't even have proper phone manners.

Category : Consultant

(0) Replies

Country : South Africa

Re: Worst-ever Customer Service received at Vodacom Secunda Shop I lost my cellphone and Router on 9 January 2017. I stopped the phone and the router at Vodacom Secunda, 2 days after the incident. I then got a new phone and did a SIM swop for my current number 082 699 7459. Obviously, Vodacom has been debiting my account for the Router on contract and giving me the 1GB per month, since then. The data was never used and I had no problem with that. The problem started when I had to do a...

Category : Consultant

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Country : South Africa

Nedbank could have recall back the funds immediately even before they could appear on the other side of Standard bank, but they refused to do that. Even when they were at fault, they did not care and they were not willing to help me even the manager had the negative attitude The manager was also not that helpful The thing is I cannot accept to take responsibility of the error that was not mine Why I should be the one who is claiming the money from the other client whereas I did not...

Category : Consultant

(0) Replies

Country : South Africa

A month ago I was contacted by home choice consultant telling about blanket combo. The consultant said m selected as one of their good customers to enter the draw and would not pay for the blankets. The consultant said I will pay my first installment end of May. I then accepted the offer. Blankets were delivered on the 08/04/2017. Following week on the 14/04/2017 I contacted home choice confirming my first installment as I wanted to send the parcel bacl and I was told it will be on May month...

Category : Consultant

(0) Replies

Country : South Africa

AFTER RECEIVING CONFIRMATION ON THE 11/05 FROM ZANDO STATING THAT MY ORDER WAS OUT FOR DELIVERY THIS DID NOT HAPPEN ON THE 12/05 I RECEIVED A CALL FROM ZANDO COURIER COMPANY STATING THEY ARE UNABLE TO DELIVER MY ORDER WITH NO REASON N IT WILL HAPPEN ONLY NEXT WEEK THIS IS MY FIRST ORDER WITH ZANDO AND I HAVE PLACED A SECOND ORDER WITH THEM AND THIS IS WHAT HAPPENS I THAN CALLED ZANDO N SPOKE TO NORA SHE SAID SHE WILL CONTACT ME BACK AFTER HEARING FROM THE COURIER COMPANY SHE DID NOT...

Category : Consultant

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Country : South Africa

This is the worst consultants working for this company it very noisy and they put the phone down in your ear. Keep on phoning every month although I am paying> I have explained this to them but they don't listen just slam the phone down in your ear. Every time they phone they also charge you for the phone call. This is very unprofessional and unacceptable. The worst place I have ever dealt with. kind regards Anette

Category : Consultant

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Country : South Africa

I made an upgrade with Vodacom December 2016 of which no handset was delivered and my account was debited with the full amount including the handset. I contacted Vodacom client service several times to date my query is not yet sorted out. I decided to cancel the debit order and paid my account cash thinking that my problem will be solved,that made matters worse Vodacom decided to suspend my account as they are demanding the money of the handset that was not delivered. I have been their...

Category : Consultant

(0) Replies

Country : South Africa

On the 06 May I Went to Thokoza Park in Soweto main station to catch a bus at 9H15am, I was travelling with an elderly lady of 75yrs old, I went to buy ticket I was told they do not have return or single trip ticket, I must go to Lake station, I ask the consultant who does not have a NAME TAG she told us to walk to the next station or take a taxi, I asked her about complain department I was told to go Orlando station, I told her to get more ticket she said we must go and buy from the next...

Category : Consultant

(0) Replies

Country : South Africa

Clientele does not want to pay my encashment of R2000.the request was lodged on the 12th April 2017 and yet advocating that their turnaround time is 8 days.the first time I called on the 3rd May they said they received my documents and would sent it for an urgent processing.subsequent to that on the 4th I received an SMS stating that my I'd is not clear and that I should my I'd again to a fax number which I did on the same day.today on the 7th when I call them to follow up,the first...

Category : Consultant

(0) Replies

Country : South Africa

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