Consultant Complaints

I am disturbed by pep staff who ignored me as the client only wanted to know when te shop is going to open as it was 09:10 already and staff sitting chatting to each other ignoring me trying to gain their attention.

Category : Consultant

(0) Replies

Country : South Africa

Poor service at the tills only 2 cashiers at Game such a big store on the 18th, waiting for 45mins in a queue, cashier no 6 shouting for a authorisation and no 1 is coming to authorize,I'm so pissed as I email and again no change on the tills we have to wait again for that old colored lady, I never been so angry while another lady sitting in her till busy with whatsaap, I asked her to assist she just said no I can't so how can you hire such people who are not willing to help us as customers?...

Category : Consultant

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Country : South Africa

I have purchased a New home, and received a compliance of water certificate. Signed off and approved by a Julian Hill. The day i moved in, i was in utter shock to see a HUGE in wall leak, and the meter reader still running. I have approached thee attorneys, previous owners and the agent, and they re - sent Julian hill out again, and HE was shocked to see the wall...he then promised he will fix it and call me the next day, this was exactly a month ago, Im still waiting on Julian Hill to...

Category : Consultant

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Country : South Africa

Ms.Ingrid Mahogany,unprofessional and poor service service provider to clients

Category : Consultant

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Country : South Africa

Hi I trying to cancel a cellphone contract with mr price mobile they told me that I owe them I sensed proof f address they said I used wrong ref no so I have to pay them again they will not be able to cancel the contract.what mst I do now nxe so angry.

Category : Consultant

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Country : South Africa

ON THE 10TH, 11TH & 12TH JULY I RECEIVED EMAILS FROM BUSINESS ENTRIES LADY PRISCILLA XULU OFFERING A SERVICE.I IGNORED THEM AS THERE WAS AN AMOUNT OF R11,988.00 ON THE FORM TO PAY, LATER ON THE 12TH JULY SHE CALLED ME AND TOLD ME THEY WERE ONLY UPDATING OUR INFORAMTION AND IT WAS FREE! I MENTIOHNED TO HER THAT TELKOM HAD ALL OUR INFO, AS THEIR EMAIL HAS A TELKOM ADDRESS. [email protected] SHE ONCE AGAIN SAID IT WAS AN UPDATE. I AGAIN ASKED HER IF IT WAS FREE AND SHE SAID WE DONT HAVE TO...

Category : Consultant

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Country : South Africa

I had to FICA my account last year at Vredendal Capitec Bank and now I must do it again this year WHY?????????? My husband is also an account holder at Capitec and he never had to FICA...... I never heard of anyone that was FICA 2 years in a row...... Last year they didn't have any problems with our surname that was spelled wrong NOW it's a problem I have been in Capitec Bank Vredendal 3 times today because the consultant Calton and Michael did not give the right information from the...

Category : Consultant

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Country : South Africa

A guy called Skhumbuzo who was working at the intake station in the Umbumbulu office in KZN swore at the young woman who came to register child support grant . He called them Dogs because they gave birth before marriage and the kids they gave birth to are puppies. He said this and told them that if anyone talks back or has a problem, they wont get help

Category : Consultant

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Country : South Africa

I did a loan application a Standard bank on the on the 19/05/2018 and I was told that the loan has been approved, and I signed all the forms and submitted all the required documents same day, and I was told that I will receive the money on Monday. I went back to the bank on the 25/05/2018 to do a follow up since the money was not into my account and I was told that the money has been disbursed and that there is nothing that they can do to assist me. They told me that I should call their...

Category : Consultant

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Country : South Africa

I got a call from mazwi of yellow mobile plus offering me a contract huawei p10,then I got an SMS saying they will process my application with the reference number after a week I got a call from the same mazwi saying my application has been approved for a new phone and I should wait for 10 day to receive my package. Now 10 days later I called then and the consultant says they don't know any mazwi and my application has been declined. When I ask why they send me all those SMS and the...

Category : Consultant

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Country : South Africa

Phone Ackermans customer service to assist obtaining statements for a famalie member that is a pensioner and disabled to understand why the familie member is still in arrears if there was not any purchasing for the passed 8 months or more. The familie member gave permission by a telephonic call that was made by Ackermans on the 07/05/2018 to send the statements to the daughter. The Supervisor by the name of Bonita confirm that I will have the statements by the end of the day 07/05/2018. Still...

Category : Consultant

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Country : South Africa

I am so very angry with absa and their bad service I spent 3 hours at the absa branch to go get my card and they did not give me my card they told me that the account is on hold, how is that possible and after I phoned absa customer service number they confirmed that my account is active and I still got the money on my account. I just want my money and close the account now as they are useless with poor service.

Category : Consultant

(0) Replies

Country : South Africa

I am so furious with the bad service i received from Vodacom and the way staff are trained is so bad starting from the branch to call centre. I have a cellphone contract with Vodacom which is ending in April as advissed, i got numerous calls from Vodacom to upgrade my contract which i declined as i needed to cancel the account. on the 6 March I went to Vodacom store to cancel my account as I was told before by the call centre consultant, when I got to the Sandton branch one of lady consultant...

Category : Consultant

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Country : South Africa

Alroda the team leader at Tenacity advised that Tenacity do not provide statements and that the debt counselor must provide the store card statement every month.This is the only company in South Africa that expects the debt counselor to provide a store card statement every month.

Category : Consultant

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Country : South Africa

Please Fnb connect there is a female agent who is not professional she deliberately puts call on hold and cuts the line she has bad altitude towards client she has made me port my number to telkom in 30 days l was not happy with the service she gave me.

Category : Consultant

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Country : South Africa

I have just upgraded to the explora the technician who came to my home didn't not remove the old dish on the wall they said its not their job to do that

Category : Consultant

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Country : South Africa

I'm at Phagameng clinic, accompanying my friend, who is 7 months pregnant. We've been here since 8 o'clock. You can imagine a pregnant Lady not eating for almost 7 hours. Its 13:37 and they all decided to go for lunch. We sitting here and some nurse was shouting and telling all the pregnant ladies that she can't assist them and went did they even give them this date. They have a bad service plus bad attitude

Category : Consultant

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Country : South Africa

I made this call to Telkom requisting assistance with my fax billing of last may and june 2017, they first droped my calls about three times finally when I spoke to this lady as I kept on trying she told me to hold as she is consulting whether I can be assisted or not but I have been holding for 46 minutes as I am sending this email and I believe I am not going to be assisted. I made this call around 14:30 now the time is 15:15 and it just makes me sick because we are paying monthly to use...

Category : Consultant

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Country : South Africa

I dropped my phone at the store on the 9th of January 2018 as it needed a software upgrade as the phone did not want to go on. I was told that it would take 2 to 3 weeks to fix. After 1 week I phoned to ask how far it is but to my avail I could not get hold of the only cell phone consultant in the shop as she was on 4 breaks for the day. I only got her on the phone the following day ,Friday , where she told me they told her 2 days ago they can't fix my phone and they will replace it with a...

Category : Consultant

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Country : South Africa

Good day On the 10/02/2018 I took my phone for repairs, which I believe that it has technical problems till today I haven't received any feedback from the Istore. I sent Emails with no response.

Category : Consultant

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Country : South Africa

I bought a cellphone for a friend in the beginning of january, the phone mulfunctioned in a couple of days and I took it back for replacement. The store people told me it was outside the seven day exchange period and the phone has to be send away. I am not sure of the purchase date, but Ii handed the phone in on the 8th of january and it is now already the 12th of february and I still have no phone and every time I enquire the people are very rude, as to a point that I do not even want to go...

Category : Consultant

(0) Replies

Country : South Africa

I bought a cellphone for a friend in the beginning of january, the phone mulfunctioned in a couple of days and I took it back for replacement. The store people told me it was outside the seven day exchange period and the phone has to be send away. I am not sure of the purchase date, but Ii handed the phone in on the 8th of january and it is now already the 12th of february and I still have no phone and every time I enquire the people are very rude, as to a point that I do not even want to go...

Category : Consultant

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Country : South Africa

Hi pls sort out your staff at pep Petrus Steyn Free State we are sick and tired with their behaviour towards the customers...they treat them like rotten tomatoes...especially...the cashier called Annah...her behaviour is worse...pls help

Category : Consultant

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Country : South Africa

Bad service Zando order item confirmed is there i purchase 3 days later when have to receive delivery item out of stock really and refund take 5 days supposed to hand over gift now bad service

Category : Consultant

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Country : South Africa

Poor communication from staff at Vodacom blue route mall.its been nearly 3weeks that iv been struggling to get a phone, after iv taken my phone in to the store for repairs.I must constantly phone in and find out what is happening,I was told to come in and collect my new phone,just to get there and the phone is not in stock.spoke to the manager and he assured me he will address the issue and will make sure to get me a phone asap,a week later and no phone yet.I feel like canceling all my...

Category : Consultant

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Country : South Africa

I happened to stop at Pep cell to look for a merory card.However, I was impressed by a 16gig card as displayed for only R119.00 and i spoke to Lethabo a cashier/consultant for a purchace guess what,when he scanned the memory card it was found to be R139.00. I ask him to call for a manager on duty, i was told to shift on the queue as i disrupted his work.i wasted my time on long queues and effort to shop with Pep cell.i realised that store uses cheap prices on displayed units to draw...

Category : Consultant

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Country : South Africa

Good day. I must say I have been a good customer to pick and pay in daveyton mall for a long time.The service I got today was very bad. I went there to buy my sons stationery I needed help and I went to the manangers kiosk it took a minute for me to get their attention as they were busy gossiping and laughing. When they finally sent someone to help me she came with a bad attitude . I was trying to voice out my frustrations and she said I was being harsh and left me standing there. I had a...

Category : Consultant

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Country : South Africa

I had to call at least 4 times to complain about my account being paid according to the statement on my vodacom application which appears to be in accurate and the consultant just puts the phone down without resolving the complaint

Category : Consultant

(0) Replies

Country : South Africa

Your consultants in OR Tambo are full of attitude ( not all of them) you'd swear that one will be travelling for free. This is a second time this happens to me, I hate it because I have worked as customer service agent for 11 years in one of the biggest airlines, I am now in a senior position and I take your bus from OR Tambo after work ( because flight are obviously full) and your consultants are just disgusted to serve people. I wanted to book my ticket around 13:30 today 18.12.2017 and...

Category : Consultant

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Country : South Africa

Bought a phone at akermans and was asked for a proof if residence for the sim to be ricard but now that the phone is stolen I am told the simwas not ricard correctly and cell c can not do a sim swop.As a customer how should you know if a consultant is capturubg your details correcty and cell c sells their products through other shops it is cell c duty to educate their sales people on how to ricar this is not a customers rensposibility.the way their customer care attend to complains you can...

Category : Consultant

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Country : South Africa

Hi there I purchased my furniture from Bradlows in October with the hiccups and lies out of them I only received my furniture in November the amount of purchase was to the value of 30000.00 first of all incorrect color was sent made a noise then they sent me one from the floor, my consultant was mister Vijay he made me do the greatest run around for my goods, eventually after speaking to the Manager she tried to get things sorted out , Got my goods sorted out but still waiting for my...

Category : Consultant

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Country : South Africa

I claimed my pension fund pay out last year , but found out there was a mix up with my fund , and from last year August till now no one can help me , every body at momentum is giving me the run around , and no one can tell me what’s the real story

Category : Consultant

(0) Replies

Country : South Africa

I have received the worst service on my MRPMOBILE account. I cancelled it end of September then out of the blue their attorney calls me saying I owe them money. I have forwarded proof of cancellation a million times but to date they still call and my name hasn't been cleared. My credit record down the drain. M planning on taking legal actions.

Category : Consultant

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Country : South Africa

Account of my business being closed due to documents needed by the bank that I sent the banker almost 2weeks ago, now 2 days before money must go into my account as normally for the past 2years she the banker telephonically told men after I phoned her the papers she send me are to be done inside the bank, and she will only be able to do it on the 5th December 2017. After the email state sign and email back to me. The services given to my business by the ABSA Uitenhage branch and banker...

Category : Consultant

(0) Replies

Country : South Africa

I am dissatisfied about the service i had received from telkom mobile, On Friday 2017/11/24 I went to the Sandton Telkom Mobile store with the aim to upgrade one of my contracts to the black Friday deals, The Package I wanted to upgrade to is a free me 1 GB On a Huawei P10 [email protected] R199.00. I waited in a long Que only to be told that the Black Friday specials deals, Only to be told, the Black Friday deals are only available online. Understandably so, I then went online and tried to process...

Category : Consultant

(0) Replies

Country : South Africa

Upgraded my contact via Chatz Cellular greenstone, I requested the Samsung note 8 which I received, at the time there was the gear S3 classic at R249 as an option, this was not offered or discussed with me, I only found out a month later when I was looking to get the Classic S3 gear, I went to the store on the 20th November to ask for assistance on acquiring the Watch - I was told its to late I must go buy one .... no effort what so ever to try assist me in obtaining the unit,and no...

Category : Consultant

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Country : South Africa

Bad service, in fact no service. He took R5000 from us to do n job but 6 weeks later Mnr Rodney is now where to be found. They do investigations and the are from 3 Rivers, Vereeniging. elnr 0726139925 of 0720484226

Category : Consultant

(1) Replies

Country : South Africa

i was at game store n1 city at 10:30 waiting patiently for them to open at liquor store they did not open at 11 but they suppose to do so then i was looking for a manager to report the matter I've been told hes busy he came after 5 min, then he told me busy going to open, the issue here is about my time, time for me is money they wasted my time, eventually they open past 11 imagine, then i bought bottle of absolute I told them its R199 AT SPAR RICH WOOD THEN DID NOT BELIEVE ME again they...

Category : Consultant

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Country : South Africa

IN MAY 2016 I FOUND OUT THERE'S A PERSON WHO TOOK AN IPHONE USING MY ID NUMBER TOW DAYS BEFORE. AT DELMAS VODACOM THEY ADVISE ME TO MAKE AN AFFIDAVIT AT POLICE STATION, I DID THAT AND THATO FAXED THAT AFFIDAVIT. HE ALSO CALLED VODACOM HEAD OFFICE, HE LET ME TALK WITH A LADY JUST TO CONFIRM THAT I KNEW NOTHING ABOUT THAT CONTRACT, SHE PROMISED ME THAT THEY WILL STOP THAT PROCESS AS IT WAS FRAUD. IN JULY VODACOM DEBITED R699.00 FROM MY BANK ACCOUNT, I CALLED THEM THEY SAY I MUST CONFIRM...

Category : Consultant

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Country : South Africa

A vodacom consultant ported my cell phone number to MTN without my consent or knowledge, thus transferring all my personal information including my online banking details to another consultant at MTN. Linking fraudulent activities to my account and personal loans. My loan was then transferred into an unknown persons account via internet banking. I then went to draw money from my account to find out there was nothing left in my account then reported my account matter to a teller who then...

Category : Consultant

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Country : South Africa

I asked a consultant to open form me as my string that I use to open was right underneath my bag so I ask a consultant to please help to open for me, he changed his face and asked me that I'm calling him only just to open for me because my string is underneath my bag I then I asked him about the big writing on their station that says"Please Disturb Us" to what does it mean if he's going to give me such attitude and looked at me up and down and open and walked away, I find the service very...

Category : Consultant

(0) Replies

Country : South Africa

If one lodges a "Email us - Vodacom" and receives an SMS from Vodacom that they will contact you within 24 hours, that's where it ends. Two weeks later and still no call from Vodacom in spite of submitting a number of emails.

Category : Consultant

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Country : South Africa

I phoned homechoice to assist when i will receive my parcel as this is a gift to someone, and they changed couriers and I get no response from them, the consultant advised me she can not help me as they may not contact their own couriers, so my question you gonne charge me for a parcel I do not have????How will you be able to assist a client if your consultants are not willing to assist.

Category : Consultant

(0) Replies

Country : South Africa

My personal banker Janina is always out of office she tells me to send email to Rachel who is also out of office so I am told to get hold of service support . I want to find out out why cross border fees are being taken off my account every month as I have not been out of the country nor have I been shopping online and I sent her a copy of the latest withdrawal which she asked me to do so will someone pls look at her email and let me know what this amount of R2.32 is for. If I don’t get...

Category : Consultant

(0) Replies

Country : South Africa

I was called by SA creditors and convincing me with depth review option because they explained nicely, but when i look at my statements i'm in arrears now and they deducted money from May 2017 and didn't pay my creditors and they did'nt told me that the 1st 2 instalments is not' going to my creditors, now i'm requesting all the records since day 1 f their calls,to prove that that they did'nt explain that, and now i have R100350 in arrears, please assist me i want to cancel it but i was told...

Category : Consultant

(0) Replies

Country : South Africa

i went to FNB dec to check the balance on my 32days account. I lady advised me to open a 7 days notice as it has better interest than 32 days. i opened the account and transferred some funds from my 32 day to the new account. To my surprise yesterday i went to do a notice on the 7 days notice and i was extremely surprise when the consultant tell me that i dont have a 7 days notice instead i have two 32days notice.I spoke to the branch manager of Alex Branch yesterday and explained the...

Category : Consultant

(0) Replies

Country : South Africa

we have been here since 9hoo in the morning for 1st time id application and they said they're experiencing technical problem and no one is telling anything or how far they are with the problem

Category : Consultant

(0) Replies

Country : South Africa

I bought an Edblo Alton base set at Joshua Doore now called Bradlows in February 2015. in May this year I went to the store to complain about the base set and they logged a call and inspection was done. I received a call to tell me that indeed there is a problem and they sent me an email to pay a warranty fee of R671.49 for the base set to be replaced.And on that email I was told that Edblo Alton has been discontinued and it will be replaced by Edblo Royalty. I made the payment on the 8th of...

Category : Consultant

(0) Replies

Country : South Africa

I bought two dresses then I brought back the expensive one but I was refunded with the less amount.The branch at Sebokeng thabong didn't want to help me because the insident happened at vaal mall I was told I should go back where I first bought or purchased,I am a customer I don't understand why should I go up and down while I can be helped quickly and leave,or are these stores notthe same?im really mad and I won't go to vaal mall while I have a store near by where I can get help.Please...

Category : Consultant

(0) Replies

Country : South Africa

I bought a washing machine mid August, the salesman assured me that the item will be delivered the next day or latest the following week. that never happened, me and my sister spent lots of money we dont have on airtime phoning in and asking about the whereabouts of our item. We got different answers everytime we phoned, we had to go there twice,the second time we were treated very badly by the same sales guy, he hit us with another level of attitude on our faces infront of the staff,and this...

Category : Consultant

(0) Replies

Country : South Africa

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