Consultant Complaints

I dropped my phone at the store on the 9th of January 2018 as it needed a software upgrade as the phone did not want to go on. I was told that it would take 2 to 3 weeks to fix. After 1 week I phoned to ask how far it is but to my avail I could not get hold of the only cell phone consultant in the shop as she was on 4 breaks for the day. I only got her on the phone the following day ,Friday , where she told me they told her 2 days ago they can't fix my phone and they will replace it with a...

Category : Consultant

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Country : South Africa

Good day On the 10/02/2018 I took my phone for repairs, which I believe that it has technical problems till today I haven't received any feedback from the Istore. I sent Emails with no response.

Category : Consultant

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Country : South Africa

I bought a cellphone for a friend in the beginning of january, the phone mulfunctioned in a couple of days and I took it back for replacement. The store people told me it was outside the seven day exchange period and the phone has to be send away. I am not sure of the purchase date, but Ii handed the phone in on the 8th of january and it is now already the 12th of february and I still have no phone and every time I enquire the people are very rude, as to a point that I do not even want to go...

Category : Consultant

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Country : South Africa

I bought a cellphone for a friend in the beginning of january, the phone mulfunctioned in a couple of days and I took it back for replacement. The store people told me it was outside the seven day exchange period and the phone has to be send away. I am not sure of the purchase date, but Ii handed the phone in on the 8th of january and it is now already the 12th of february and I still have no phone and every time I enquire the people are very rude, as to a point that I do not even want to go...

Category : Consultant

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Country : South Africa

Hi pls sort out your staff at pep Petrus Steyn Free State we are sick and tired with their behaviour towards the customers...they treat them like rotten tomatoes...especially...the cashier called Annah...her behaviour is worse...pls help

Category : Consultant

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Country : South Africa

Bad service Zando order item confirmed is there i purchase 3 days later when have to receive delivery item out of stock really and refund take 5 days supposed to hand over gift now bad service

Category : Consultant

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Country : South Africa

Poor communication from staff at Vodacom blue route mall.its been nearly 3weeks that iv been struggling to get a phone, after iv taken my phone in to the store for repairs.I must constantly phone in and find out what is happening,I was told to come in and collect my new phone,just to get there and the phone is not in stock.spoke to the manager and he assured me he will address the issue and will make sure to get me a phone asap,a week later and no phone yet.I feel like canceling all my...

Category : Consultant

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Country : South Africa

I happened to stop at Pep cell to look for a merory card.However, I was impressed by a 16gig card as displayed for only R119.00 and i spoke to Lethabo a cashier/consultant for a purchace guess what,when he scanned the memory card it was found to be R139.00. I ask him to call for a manager on duty, i was told to shift on the queue as i disrupted his work.i wasted my time on long queues and effort to shop with Pep cell.i realised that store uses cheap prices on displayed units to draw...

Category : Consultant

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Country : South Africa

Good day. I must say I have been a good customer to pick and pay in daveyton mall for a long time.The service I got today was very bad. I went there to buy my sons stationery I needed help and I went to the manangers kiosk it took a minute for me to get their attention as they were busy gossiping and laughing. When they finally sent someone to help me she came with a bad attitude . I was trying to voice out my frustrations and she said I was being harsh and left me standing there. I had a...

Category : Consultant

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Country : South Africa

I had to call at least 4 times to complain about my account being paid according to the statement on my vodacom application which appears to be in accurate and the consultant just puts the phone down without resolving the complaint

Category : Consultant

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Country : South Africa

Your consultants in OR Tambo are full of attitude ( not all of them) you'd swear that one will be travelling for free. This is a second time this happens to me, I hate it because I have worked as customer service agent for 11 years in one of the biggest airlines, I am now in a senior position and I take your bus from OR Tambo after work ( because flight are obviously full) and your consultants are just disgusted to serve people. I wanted to book my ticket around 13:30 today 18.12.2017 and...

Category : Consultant

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Country : South Africa

Bought a phone at akermans and was asked for a proof if residence for the sim to be ricard but now that the phone is stolen I am told the simwas not ricard correctly and cell c can not do a sim swop.As a customer how should you know if a consultant is capturubg your details correcty and cell c sells their products through other shops it is cell c duty to educate their sales people on how to ricar this is not a customers rensposibility.the way their customer care attend to complains you can...

Category : Consultant

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Country : South Africa

Hi there I purchased my furniture from Bradlows in October with the hiccups and lies out of them I only received my furniture in November the amount of purchase was to the value of 30000.00 first of all incorrect color was sent made a noise then they sent me one from the floor, my consultant was mister Vijay he made me do the greatest run around for my goods, eventually after speaking to the Manager she tried to get things sorted out , Got my goods sorted out but still waiting for my...

Category : Consultant

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Country : South Africa

I claimed my pension fund pay out last year , but found out there was a mix up with my fund , and from last year August till now no one can help me , every body at momentum is giving me the run around , and no one can tell me what’s the real story

Category : Consultant

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Country : South Africa

I have received the worst service on my MRPMOBILE account. I cancelled it end of September then out of the blue their attorney calls me saying I owe them money. I have forwarded proof of cancellation a million times but to date they still call and my name hasn't been cleared. My credit record down the drain. M planning on taking legal actions.

Category : Consultant

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Country : South Africa

Account of my business being closed due to documents needed by the bank that I sent the banker almost 2weeks ago, now 2 days before money must go into my account as normally for the past 2years she the banker telephonically told men after I phoned her the papers she send me are to be done inside the bank, and she will only be able to do it on the 5th December 2017. After the email state sign and email back to me. The services given to my business by the ABSA Uitenhage branch and banker...

Category : Consultant

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Country : South Africa

I am dissatisfied about the service i had received from telkom mobile, On Friday 2017/11/24 I went to the Sandton Telkom Mobile store with the aim to upgrade one of my contracts to the black Friday deals, The Package I wanted to upgrade to is a free me 1 GB On a Huawei P10 [email protected] R199.00. I waited in a long Que only to be told that the Black Friday specials deals, Only to be told, the Black Friday deals are only available online. Understandably so, I then went online and tried to process...

Category : Consultant

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Country : South Africa

Upgraded my contact via Chatz Cellular greenstone, I requested the Samsung note 8 which I received, at the time there was the gear S3 classic at R249 as an option, this was not offered or discussed with me, I only found out a month later when I was looking to get the Classic S3 gear, I went to the store on the 20th November to ask for assistance on acquiring the Watch - I was told its to late I must go buy one .... no effort what so ever to try assist me in obtaining the unit,and no...

Category : Consultant

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Country : South Africa

Bad service, in fact no service. He took R5000 from us to do n job but 6 weeks later Mnr Rodney is now where to be found. They do investigations and the are from 3 Rivers, Vereeniging. elnr 0726139925 of 0720484226

Category : Consultant

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Country : South Africa

i was at game store n1 city at 10:30 waiting patiently for them to open at liquor store they did not open at 11 but they suppose to do so then i was looking for a manager to report the matter I've been told hes busy he came after 5 min, then he told me busy going to open, the issue here is about my time, time for me is money they wasted my time, eventually they open past 11 imagine, then i bought bottle of absolute I told them its R199 AT SPAR RICH WOOD THEN DID NOT BELIEVE ME again they...

Category : Consultant

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Country : South Africa

IN MAY 2016 I FOUND OUT THERE'S A PERSON WHO TOOK AN IPHONE USING MY ID NUMBER TOW DAYS BEFORE. AT DELMAS VODACOM THEY ADVISE ME TO MAKE AN AFFIDAVIT AT POLICE STATION, I DID THAT AND THATO FAXED THAT AFFIDAVIT. HE ALSO CALLED VODACOM HEAD OFFICE, HE LET ME TALK WITH A LADY JUST TO CONFIRM THAT I KNEW NOTHING ABOUT THAT CONTRACT, SHE PROMISED ME THAT THEY WILL STOP THAT PROCESS AS IT WAS FRAUD. IN JULY VODACOM DEBITED R699.00 FROM MY BANK ACCOUNT, I CALLED THEM THEY SAY I MUST CONFIRM...

Category : Consultant

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Country : South Africa

A vodacom consultant ported my cell phone number to MTN without my consent or knowledge, thus transferring all my personal information including my online banking details to another consultant at MTN. Linking fraudulent activities to my account and personal loans. My loan was then transferred into an unknown persons account via internet banking. I then went to draw money from my account to find out there was nothing left in my account then reported my account matter to a teller who then...

Category : Consultant

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Country : South Africa

I asked a consultant to open form me as my string that I use to open was right underneath my bag so I ask a consultant to please help to open for me, he changed his face and asked me that I'm calling him only just to open for me because my string is underneath my bag I then I asked him about the big writing on their station that says"Please Disturb Us" to what does it mean if he's going to give me such attitude and looked at me up and down and open and walked away, I find the service very...

Category : Consultant

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Country : South Africa

If one lodges a "Email us - Vodacom" and receives an SMS from Vodacom that they will contact you within 24 hours, that's where it ends. Two weeks later and still no call from Vodacom in spite of submitting a number of emails.

Category : Consultant

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Country : South Africa

I phoned homechoice to assist when i will receive my parcel as this is a gift to someone, and they changed couriers and I get no response from them, the consultant advised me she can not help me as they may not contact their own couriers, so my question you gonne charge me for a parcel I do not have????How will you be able to assist a client if your consultants are not willing to assist.

Category : Consultant

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Country : South Africa

My personal banker Janina is always out of office she tells me to send email to Rachel who is also out of office so I am told to get hold of service support . I want to find out out why cross border fees are being taken off my account every month as I have not been out of the country nor have I been shopping online and I sent her a copy of the latest withdrawal which she asked me to do so will someone pls look at her email and let me know what this amount of R2.32 is for. If I don’t get...

Category : Consultant

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Country : South Africa

I was called by SA creditors and convincing me with depth review option because they explained nicely, but when i look at my statements i'm in arrears now and they deducted money from May 2017 and didn't pay my creditors and they did'nt told me that the 1st 2 instalments is not' going to my creditors, now i'm requesting all the records since day 1 f their calls,to prove that that they did'nt explain that, and now i have R100350 in arrears, please assist me i want to cancel it but i was told...

Category : Consultant

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Country : South Africa

i went to FNB dec to check the balance on my 32days account. I lady advised me to open a 7 days notice as it has better interest than 32 days. i opened the account and transferred some funds from my 32 day to the new account. To my surprise yesterday i went to do a notice on the 7 days notice and i was extremely surprise when the consultant tell me that i dont have a 7 days notice instead i have two 32days notice.I spoke to the branch manager of Alex Branch yesterday and explained the...

Category : Consultant

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Country : South Africa

we have been here since 9hoo in the morning for 1st time id application and they said they're experiencing technical problem and no one is telling anything or how far they are with the problem

Category : Consultant

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Country : South Africa

I bought an Edblo Alton base set at Joshua Doore now called Bradlows in February 2015. in May this year I went to the store to complain about the base set and they logged a call and inspection was done. I received a call to tell me that indeed there is a problem and they sent me an email to pay a warranty fee of R671.49 for the base set to be replaced.And on that email I was told that Edblo Alton has been discontinued and it will be replaced by Edblo Royalty. I made the payment on the 8th of...

Category : Consultant

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Country : South Africa

I bought two dresses then I brought back the expensive one but I was refunded with the less amount.The branch at Sebokeng thabong didn't want to help me because the insident happened at vaal mall I was told I should go back where I first bought or purchased,I am a customer I don't understand why should I go up and down while I can be helped quickly and leave,or are these stores notthe same?im really mad and I won't go to vaal mall while I have a store near by where I can get help.Please...

Category : Consultant

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Country : South Africa

I bought a washing machine mid August, the salesman assured me that the item will be delivered the next day or latest the following week. that never happened, me and my sister spent lots of money we dont have on airtime phoning in and asking about the whereabouts of our item. We got different answers everytime we phoned, we had to go there twice,the second time we were treated very badly by the same sales guy, he hit us with another level of attitude on our faces infront of the staff,and this...

Category : Consultant

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Country : South Africa

I was informed on the 9/09 around 15:oo thatmy number has been converted from prepaid to contract by this so called rmcs from edcon group which i know nothing about, to my surprise when contacting vodacom customer as the service i wanted as not active and was advised to go with my id to any edcon store to enquire. I went there immediately and was told that rmcs closes @2pm onn a saturday and they not working on sunday i asked for their contact numbers. This morning i call rcms then a...

Category : Consultant

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Country : South Africa

I would like to log a complaint about Nestar tracking company, i took a contract with them and whenever i phoned them to track my vehicle they told me they cant track it because the tracker is faulty and they were going to send someone to fix it and that never happened, earlier this year i have been requesting and begging them to fix it but they never done that but they were still debiting my account i sold the car in April and told them to cancel the contract because i no longer have the...

Category : Consultant

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Country : South Africa

I had a contract with Mtn which later i settled (2016), upon settling the account i was informed that the account will be closed.To my surprise when i checked my ITC 31/08/2017, MTN is still reflecting on my profile with a legal status, how is it that the account has a legal status yet no one called to inform me that there was an outstanding amount, on which act was this account handed over? I took it upon myself to call and find out how this matter can be resolved but non of the call agents...

Category : Consultant

(0) Replies

Country : South Africa

Good day. I called home choice today after 09:30 before 10:00, reasen for my call I wanted to cancell an order, I spoke to the other consultant and she was not professional she was very rude, she even drop the call over my ears i dont know if home choice works with customers like that. Then I call back again I spoke to Amanda, then when I ask Amanda's surname she said they are not allowed to give out surname, I ask her about the previous person I was speaking to she said there is no record...

Category : Consultant

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Country : South Africa

I have settled my RCS Account is full after contacting them for my balance and I paid exactly the amount I was told by the consultant in the month of August 2017. After a week I have received a call from mbd consultant stating that I owe R350 "IT WAS A SHOCKING CALL TO ME" because according to me everything was sorted. When I asked her what was the money for?,She said is for the SMS. I asked the consultant that i consultant you guys for my balance and I was given it (R3940.98)with all the...

Category : Consultant

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Country : South Africa

I purchased a hair machine,while paying at the cashier a cosmetic consultant mildrid brought two of her clients to the till who stood right next to me while I was entering my pin to pay. The cashier asked Mildred if she can wrap my gift and she dismissively said,I must go and find out at the other counter for wrapping while walking away-fogetting that I'm the customer and its her job to assist. I then went to the other counter and there Mildrid was on her cellphone. When she was done she...

Category : Consultant

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Country : South Africa

I worked at home choice as their agent, their service was that you get customers to buy their product and you earn when their product get delivered to the customers. I got an invoice that I was paid but when I fax the documents that they asked for they never deposited my money, when I call them for my money they become rude, they have a bad service their consultant are not patient.I need help I need my money.

Category : Consultant

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Country : South Africa

i recently laybyed a 4 plate stove with a consultant named nkosi,i now have recieved the stove but only to find out the stove has no plug which i was not told about in the sals process..i called the branch spoke to wendy the branch manager who told me to return the stove and take a 3 plate now i work in isipingo but live in pinetown so the stove is already in my house now i now have to pay extra for the electrician and i still have a fridge which i laybyed i want that cancelled i was told it...

Category : Consultant

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Country : South Africa

Been wanting to buy a new fragrance for a long time. I decided to go to Dior at The Glen mall in edgars . I have never received such bad service in my life. I was assisted by a guy named Refelwe, who happened to be so arrogant and very unhelpful . He undermined me so badly and made me feel like I was wasting his time by being there. I'm even thinking of getting a refund when I remember the horrible service I was given... totally unprofessional

Category : Consultant

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Country : South Africa

on the 20th of june 2017 i took my cellphone to mtn jabulani branch for repairs til today i haven't received any feedback from them. i do not know what is happening but i am paying my monthly instalment as agreed. IMEI NO:860921034389672

Category : Consultant

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Country : South Africa

My name is Mathapelo Molefe. I am a standard bank client for 8 years now. 2017 has been a ridiculous year with standard bank. I have fraudulent companies debiting off my account which I have to reveres maybe 3 times a month if I noticed it on my statement. I went to the bank to get them to stop the unknown companies to stop them but the consultant told me there is no use stopping them because the companies use different reference numbers. So these companies just debit anytime of the month and...

Category : Consultant

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Country : South Africa

I ordered a elba gas stove and paid for the stove but decided to cancel. I contact the consultant (Laura Dyssel ) and she told me that I cannot cancel.I told her as a consumer I have the right to cancel the stove. I requested a full refund which is quite a lot of money. This morning she came with a new offer which I declined as she demanded an extra R2000 for the offer she suggested which I don't want.It seems that she don't want to refund my money as I mailed her when am I receiving the money.

Category : Consultant

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Country : South Africa

The bad attitude from the people who unpacked you want to get to the things on the rack but the boxes is in the way if you ask them to move they ask you want you want I want to get to the stuff myself to read on the product by the Shampoo Department I was looking for something and the Brackenhurst Dischem is lately very rude specially the people who do the unpack and if they can loose +/- R3000.00 a month from me I can go easy to another parmacy I will take all my business away from them

Category : Consultant

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Country : South Africa

On 1 August 2017 I made a incorrect payment to Vodacom. I first phone the bank the request them to assist to reverse the payment but this couldn't be done. I then phoned 082111 to request them to assist to refund me the extra money that I paid over to Vodacom. They revered me to 0821946. They could see the payment that was made and told me that I must send the proof of payment to [email protected] I was also informed that there policy is that refund take between 7 to 14 days. On my mail...

Category : Consultant

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Country : South Africa

My name is Millicent from Boksburg. I bought A dark brown KUDU sofas at Rochester Comaro road in 2014. by the time they were delivered we found out that there was a big patch on the lower part. immediately i called the shop and the sales person who helped us by the name of Sibusiso told us that they will come and pick it up. they took close to a months to come and collect the couches. after they collected them they told us that they no longer have the same sofas on that same colour and we...

Category : Consultant

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Country : South Africa

I have a unauthorised debit order from MAG ZONE.How do i stop it?

Category : Consultant

(0) Replies

Country : South Africa

i have a unauthorised debit order from safebase.How do i cancel it?

Category : Consultant

(0) Replies

Country : South Africa

I bought a defy front load 6 kg washing machine (CDD NO:8348835) it was on special, i only started to use it in July for the time,it was shaking,vibrating and moving all over the place where it even damages my kitchen unit,on the 10th of July I called game store at (South Gate) where I bought the washing machine I was advised to remove the four brackets at the back of the machine everything will be fine.I did as I was advised however it did not resolve my problem,I called again on the 11th to...

Category : Consultant

(0) Replies

Country : South Africa

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