Courier Complaints

Worst service ever. I dropped off a parcel at Postnet Karaglen on Thursday. It was chronic medication for an 83 year old woman who travelled to Canada to visit family. I have been begging for a tracking number for 5 days only to find the parcel never left SA because of some minor technicality concerning the recipient name and they never bothered to contact me. The recipient is now in the ER as she has not received her life sustaining medicine. I will NEVER use Postnet or DHL again !!

Category : Courier

(0) Replies

Country : South Africa

Worst service ever. I dropped off a parcel at Postnet Karaglen on Thursday. It was chronic medication for an 83 year old woman who travelled to Canada to visit family. I have been begging for a tracking number for 5 days only to find the parcel never left SA because of some minor technicality concerning the recipient name and they never bothered to contact me. The recipient is now in the ER as she has not received her life sustaining medicine. I will NEVER use Postnet or DHL again !!

Category : Courier

(0) Replies

Country : South Africa

RAM Courier Services Witbank had to come and deliver my new phone from vodacom 14 December 2016.On 20 December they sent me a email that they can not reach me they phoned me once and my husband was at work and did not hear the phone after phoning only once they sent me a mail to contact Mr Tebogo Mokhothu the Operations Supervises in Witbank I tried to phone them 10 to 15 times the phone only rang and the cell phone number was off. I Phoned head office to hear if there is a different number...

Category : Courier

(0) Replies

Country : South Africa

On 28 December 2016 – I received an email that my order will be delivered the very same day with Ashley Fortuin (CF 231 637) but nothing was delivered. On 3 January 2017 at 06h31, I received the very same message but nothing was delivered. The same day at 16h18, I received message: “Dear FERRIS JOOSTE, your parcel from RUNWAY WOODSTOCK is my next stop. For peace of mind, my vehicle registration is CF231637”. Same day at 17h26, once again received message: “Dear FERRIS JOOSTE,...

Category : Courier

(0) Replies

Country : South Africa

We expected a parcel to arrive from Cape Town, which we tracked online. According to their system the parcel was on a flight. We called and was told the flight was due to arrive at 17.20 but to allow 45 minutes for disembarking. We arrived at the cargo section at 17.30 only to be told that the flight was arriving at 18.05. We were assured we would have our parcel before 19.00 but to come at 19.00. At 18.55 the same gentleman took the waybill number and headed off to the back. At 19.20 he...

Category : Courier

(0) Replies

Country : South Africa

These guys are the worst when dealing with customers. Their deliveries are always late and they try to make the clients pay for the delays that they cause. They are crooks and dealing with them will only end with you losing your hard earned cash. They are based in Durban and from what I got they are all Indian crooks. They are rude and shout at customers. BEWARE OF THIS SHIPPING/ courier crooks.

Category : Courier

(0) Replies

Country : South Africa

Since last week Thursday 15/12/16 I have been contacting Courier It with regards to my package. To date, 21/12/16 they have still not delivered my package and make promises every day that it will be delivered today, today, today..... I have been speaking to a Ruben, Phumi, Lerato. Please don't ever consider making use of Courier It. There is no guarantee that you will receive you parcel.

Category : Courier

(0) Replies

Country : South Africa

While employed for this company I was treated in a demeaning & degrading manner by the Book Keeper,Ms.Debbie Saunders.She has has racially discriminated me & embarrassed me numerous amounts of times in front of my fellow employees,she is elderly caucasian person & me a middle aged Indian male.Ms.Debbie Saunders made my employment unbearable all because she is a chronic chain smoker & was smoking inside the office from the beginning of her tenure,when I was hired I asked her & other staff...

Category : Courier

(0) Replies

Country : South Africa

This courier company is full of promises. Everyday the driver is out for six days but my parcel never gets delivered.I have phoned 4 different agents at the call center, but nothing gets done.Really bad service.

Category : Courier

(0) Replies

Country : South Africa

Sent a fragile package with postnet courier paid extra for insurance and to get it sent overnight but when it got to the customer all the stuff was broken inside you can see the box was tossed around in the bakkie and now we are trying to put in a claim but the just say they can not get hold of head office my client is upset and nou I must redo all the stuff at my cost and try and get it to them in one piece

Category : Courier

(0) Replies

Country : South Africa

I ordered a gift online and their advert says 3 days for delivery,And they advised that I can do a COD,But for some reason because they are now sending the a 3rd party I had to pay before delivery, which they gave the bank details and i did a ETF,That was on the 26 of November and today we are on 08 December no one bothers to get back to me every time I call i get to different people who ask for different things Sizeka -Asked for POP Keeagan -Told me that he can see the POP was received...

Category : Courier

(0) Replies

Country : South Africa

Takelot.com-they have a COD (cash on delivery) option but they dont deliver unless you do a eft! Isnt not being able to pay by credit card or Eft the whole point of wanting to pay by COD? Oh and can I just add that I paid an aditional amount for shipping, so that my package will be on time for the function that i had to attend...

Category : Courier

(0) Replies

Country : South Africa

I have ordered with Takealot quite a number of times and it has been reliable. This time, i needed a guaranteed weekend delivery urgently and till now they have not delivered. I did call them a number of times and everytime they had a new story and they would escalate the delivery. Its Tuesday now and I have not received my order. Even if there is a failed delivery attempt, from their part they dont tell you why this is so and how they can rectify the situation.

Category : Courier

(0) Replies

Country : South Africa

DSV Mounties promised to deliver my credit card on Wednesday 30 November, I waited till 8:00pm that night and no one had arrived at the office, the next day I called them and they said there was no one at the office it was undelivered which was a lie because I waited till 8:00pm, they then said they promise it on Thursday 1 December but they are unsure what time, no body arrived. Today Friday 2 December they said it will be delivered betweeen 11:00am and 1:00pm, no one ha arrived, I called...

Category : Courier

(0) Replies

Country : South Africa

RAM Couriers people are the most arrogant liers who offers the worst customer service on earth. These people were supposed to deliver a parcel to me at home in Soweto ,,, they claim that there was no one at home for 2 days.... when I ask them to call me before they come - they told they can't because Soweto is dangerous and hijacking high risk area, so in case I organize people to hijack their driver ... they can't tell me when they are coming... strange thing is - why take the business to...

Category : Courier

(0) Replies

Country : South Africa

I had a parcel shipped from the UK, with the right shipping address, But a different Billing address. Ups couriers decided that they would rather deliver my parcel to the billing address instead of the shipping address. After numerous phone calls and emails to have it delivered to the correct address they continued by handing it to a 3rd party courier to deliver at the billing address. The parcel contains a replacement part for my car, and thanks to their non compliance I will be...

Category : Courier

(0) Replies

Country : South Africa

I ordered a 21 piece from HomeChoice. I received 18 pieces only but I’m being charged for the full amount. When I called them, I was informed that the 21 piece was substituted with the 20 piece and someone will come back to me regarding the other 2 pieces that is still short. After a week no one came back to me and I phoned HomeChoice where I was informed that I have to get an affidavit that I did not receive all my pieces because your administration is not up to date!!!! And the...

Category : Courier

(0) Replies

Country : South Africa

I was supposed to get a phone delivered to me by Ram courier people. On Friday (28/10/2016), somebody from there called to say they will deliver on Monday at my workplace and the address was confirmed. Monday around 5pm, the lady named Phindile called to say the courier people said they came and I did not provide proof of address which is a big lie because I have not met any courier people nor talked to them on Monday. She said the address was wrong and she will write an email regarding that...

Category : Courier

(0) Replies

Country : South Africa

I have submitted my orders on time and now they are delivered to the wrong addresss. I have a cash account and my clients are waiting for their orders which I stil haven't received. My question is why Avon is employing all the incompetent people who cannot differentiate peoples name? How is it possible that a box can highlight my name and have someone else orders delivered to me? This is really not acceptable because I am now inconviencing my client. To top it all the person assisting...

Category : Courier

(0) Replies

Country : South Africa

They quoted us to up and move our home content from Vereeniging to Meyerton took them 3 days to move our stuff, They damaged our wall at the gate, did not repair as we paid insurance against damages, We found some of stuff missing. They did not respond to our complaints. Overtime we found more pf our property missing, they still don't respond to our complaints. Be careful of this company

Category : Courier

(0) Replies

Country : South Africa