Credit Cards Complaints

I received my Discovery Credit card last week Tueday, used it twice and the I received a msg from FNB that my card will be blocked if I dont submit my FICA documents and copy of ID. I called Discovery and they assured me that all documents I submitthed a are correct and that my card will NOT be blocked. Went to the petrol station to put in petrol, wanted to use my discovery card....BLOCKED...called Discovery and they admitted that the documetns were not sent to the bank on time, and assured...

Category : Credit Cards

(0) Replies

Country : South Africa

I had an account with Standard Bank which was handed over for collection to the attorney Brooks and luyt. a settlement amount was given to me in the amount which I agreed to pay over two months via debit order. the first debit went off fine .The second debit was not done, however when I contacted Brooks and Luyt Attorneys the could answer any of my questions. By this time the account was already handed over to MBD attorneys who called me wanting a payment to this account which had now...

Category : Credit Cards

(0) Replies

Country : South Africa

My credit card was swallowed by an ATM machine at Glen acres in Kempton park I called their customer service to block the card I was send from pillar to post by their very rude agents who all said there's nothing they can do I must wait for Monday as the department was closed they had no alternative eventually after too much persistent which actually didn't help I was given *120*225# to block my card and wow it says 1 apply 9exit nothing shows blocking of card I am so disgusted by the agents...

Category : Credit Cards

(4) Replies

Country : South Africa

Good day This is my first and last dealing with standard bank, I’ve been trying to order apple watch online since 3/4/2017 it took 1 week for them to deliver the credit card after I’ve been calling the daily. FINALY I’ve received my card on the 10th of April 2017 and have FICAd it same tame at 13:10 when I tried to order my apple watch the transaction was declined due to FICA!!! I called Standard bank to be assisted as I need to place my order incise apple watch is out of stock...

Category : Credit Cards

(4) Replies

Country : South Africa

Good day This is my first and last dealing with standard bank, I’ve been trying to order apple watch online since 3/4/2017 it took 1 week for them to deliver the credit card after I’ve been calling the daily. FINALY I’ve received my card on the 10th of April 2017 and have FICAd it same tame at 13:10 when I tried to order my apple watch the transaction was declined due to FICA!!! I called Standard bank to be assisted as I need to place my order incise apple watch is out of stock...

Category : Credit Cards

(7) Replies

Country : South Africa

I have a Blue Bean credit card.Late in March I received an email from MacRoberts Attorneys informing me that I have been handed over to them as my account is in arrears.I could hardly believe this, and at first thought it was a scam as I always have enough money for all my deductions.I contacted Standard Bank and was told they had a problem at the end of February and some client debit orders did not go off.I told them to take the full amount at the end of March (even though the fault was not...

Category : Credit Cards

(5) Replies

Country : South Africa

I applied for a gold credit card with Absa Bank, which, after some delay was eventually delivered by the courier company. It is now a week later and after numerous "hold" for 10 minute calls, the issue of getting the card activated has not been resolved. I cannot afford to phone them all the time as the "time to be assisted in your language is approximately more than 5 minutes...." My actual language preference is not even available! Apparently all has been finalised on the card, the hold...

Category : Credit Cards

(6) Replies

Country : South Africa

Can ABSA explain this ? I have a garage card. Every month the total amount charged on the garage card is taken from my current account to settle the bill. The money disappears from my current account and only shows up on my garage card between 2-4 days later. Who gets to play with my money during that time ? When I transfer money to my garage card myself it shows up a nano second later. I cant use my debit or credit card at the toll gates so I have to go and draw cash at the atm for that...

Category : Credit Cards

(7) Replies

Country : South Africa

My credit card has not been closed after two calls and it is good I did not cut my card because I had a feeling to make sure and I saw I owe money. Yet I have called to close it , it is like NEDBANK wants to drain more money from me, even after long calls and lines they still want to do this they are the worst bank ever do not use this bank Capitec is cheaper faster and better, because you can do everything at the bank, but Nedbank can't even close a credit card but at the branch it was...

Category : Credit Cards

(6) Replies

Country : South Africa

My credit card has not been closed after two calls and it is good I did not cut my card because I had a feeling to make sure and I saw I owe money. Yet I have called to close it , it is like NEDBANK wants to drain more money from me, even after long calls and lines they still want to do this they are the worst bank ever do not use this bank Capitec is cheaper faster and better, because you can do everything at the bank, but Nedbank can't even close a credit card but at the branch it was...

Category : Credit Cards

(5) Replies

Country : South Africa

I settled my credit card in March 2016 with FNB which was handed over to legal. Since it was paid off my ITC credit profile was never updated. Every time I phone they say it has been done, but when doing my credit check it is still reflecting as outstanding. This has a bad impact on my credit scoring. I phone again this week , and they promised to send through the request to ITC plus copy me on the correspondence , but this was never done. It is quick for FNB to list you on ITC...

Category : Credit Cards

(5) Replies

Country : South Africa

I settled my credit card in March 2016 with FNB which was handed over to legal. Since it was paid off my ITC credit profile was never updated. Every time I phone they say it has been done, but when doing my credit check it is still reflecting as outstanding. This has a bad impact on my credit scoring. I phone again this week , and they promised to send through the request to ITC plus copy me on the correspondence , but this was never done. It is quick for FNB to list you on ITC...

Category : Credit Cards

(5) Replies

Country : South Africa

I went into the Rustenburg square branch to downgrade from platinum account to smart account! reason is for i'm not using the benefits on the platinum card at all! so i do not need any of the service i receive, the only benefit i have (paying R199.00) a month for nothing. i also get charged for everything and nothing for free! My fees on my platinum cheque account is +/- R450.00 a month! So due to that i'm always in a minus! I wanted to downgrade to smart account so i was told to go to the...

Category : Credit Cards

(7) Replies

Country : South Africa

I incorrectly deposited funds into somebody's account, I called my bank to reverse the funds and they unable to help me. I do known that was my mistake but as a service providers they should be able to help us, now they have put they client life in danger because he is now accused of t(theft)

Category : Credit Cards

(5) Replies

Country : South Africa

The courier service of CCD courier needs serious attention as I am one of most frustated customers that have set time aside to recieve their packages but failed by this company without the value of service expected. First and foremost they are not honest and they are attitude at their call centre is extremly poor... I applied for a card a month ago and it was set out to be delivered numerous times but when tracking the Card there are stories that follows. At first they said they tried...

Category : Credit Cards

(5) Replies

Country : South Africa

My virgin money credit card was approved but i was told to submit certified copy of my ID and proof of residence, which i did almost 100 time since DEC 2016, each time their call centre confirms they received it and will process the application and contact me within 24 hours. to this day i have not been contacted and i am cannot use my credit card. i have been getting sms's to pay an amount outstanding on the card but have not used the card at all. their is a restriction placed on the card,...

Category : Credit Cards

(6) Replies

Country : South Africa

My mother's credit card was retained by the atm machine on Sunday. The bank security guy advised her not to cancel it but to rather return on Monday to fetch it as the bank had retained it. She went to the Chris Hani Mall branch today and she was advised tha the card had been retained as she had an outstanding balance and that she needs to apply for a new card. Please provide clarity on the below: 1. Why is there an outstanding balance when she's on debit order? 2. Why retain the card...

Category : Credit Cards

(6) Replies

Country : South Africa

On 16 Dec 2016 I received an sms from FNB that my FNB card has just been used at Yes Car Hire in Brazil. Immediately I contacted FNB Fraud line and asked: How is this possible – both myself and my card are in Centurion – not Brazil! I fully co-operated with FNB Fraud line, amongst other, cancelled my FNB card. Fortunately the amount was still on “Authorization” or “on hold”. My instructions to FNB was to not honour this unauthorized transaction. Regrettably FNB paid no attention...

Category : Credit Cards

(6) Replies

Country : South Africa

I have been black listed without warning , for an amount i do not owe, i am up to date with payments and standard bank refuses to send a letter to clear my name!They say i must wait 6 months! Therefore i cannot get any credit! The service is shocking and they refuse after emails and sitting at Bayside branch to resolve the matter! Don't bank with them or get a blue bean credit card. They don't care and you complaints fall on def ears!!

Category : Credit Cards

(8) Replies

Country : South Africa

Mr Richard Billy from Nedbank send me a fraud form case no 2016K3154 promising to refund my +R1999.00 fraudulent deducted on my card within three (3) days. I have send 4 form since 23/11/2016 and i have received no response since. On 4th November someoe called me from Nedbank credit card section. He said the bank wanted to reward me for being responsible credit card holder (which i am) with my Laptop or AMC pots. After He spelled my details correctly, My names and surname; my Id number;...

Category : Credit Cards

(4) Replies

Country : South Africa