Electronics Complaints

2017 July 11th Good afternoon Re: Bad treatment by the manufacture or the technical department We bought a Karcher Pressure Washer machine from Builderswarehouse Eagle Glen and we took it in as we experienced technical problem, specifically as the machine leaks and has a pressure problem while under warranty and now the manufacture or the technical department is asking for R999.00 payment to fix the machine reason being that we have abused the machine, reason fowarded unknown?...

Category : Electronics

(0) Replies

Country : South Africa

i have settled my mtn contract last year. i now request my credit report from transunion only to find my status is legal. i confrimed withj call centre agents that my contract is paid up, which they infact debited an extra month...the service of mtn is pathetic, how can i finish off my contract and then a year later i see this is updated as still owing, you guys are a bunch of dimwits, and you have no idea the consequences this has on a persons profile. i hope everyone seees this not to ever...

Category : Electronics

(0) Replies

Country : South Africa

I took out a cellphone contract at MTN 4 months ago, and the phone bent skew. I took the phone back to MTN for repairs, as each contract states a one year warranty, they opened the phone and claimed that the circuit board had burnt, they don't know the reason. They want to charge me R3000 to repair this. As the phone is only 4 months old, it should have been sent back to the manufacturer, not opened by MTN technicians. I received two phone calls regarding the repair costs etc and both times...

Category : Electronics

(0) Replies

Country : South Africa

I GOT SCAMMED AND SOMEONE CALLED TO DO A SIM SWAP ON MY BEHALF, I WANTED TO LISTEN TO THE CALL AND CELL AGENTS TELL ME THAT I CAN NOT. HOW THE HECK CAN I NOT LISTEN TO THE CALL WHEN AGENTS AGENTS HAVE QA? I WANT TO KNOW WHO CALLED AT 5PM WHEN I CLEARLY DID NOT

Category : Electronics

(0) Replies

Country : South Africa

money was transferred out of my account without my knowledge via mobile banking the bank says they can't reverse the money though the person who did this is their client.This fact that capitec bank cannot be trusted if fraudsters are able to get hold of our classified information and when we report to them they can't come through for us as their clients.

Category : Electronics

(0) Replies

Country : South Africa

Bought a faulty laptop from Telkom sent it to Toshiba to be replaced have been waiting for the laptop for more then 14 days still haven't received it I have to phone to receive feedback or e-mail them or else I won't be told anything. I'm still waiting for my laptop and i have had it I am furious

Category : Electronics

(0) Replies

Country : South Africa

i tried to upgrade my contract with mtn store and i was told they do not have the handset and the mtn warehouse do not provide thier outlets with customer needs they can not even place an order for a customer another store said the do not know when they will recieve stock don't have timetable for delivery so they are selling 'eish not availble'

Category : Electronics

(0) Replies

Country : South Africa

Yesterday i went to Pick n pay Hyper brackenfell and i wanted to buy a sewing Machine..i was assited by a guy who showed me 2 Janome Machines the pink and white entry level machine and the Digital machine..he told me that the digital one has an overlock stitch and it costs R2500..i was automatically interested in that machine, however wanted to make sure that i was buying something worth while i sent pics of both machines to a few ladies that knows machines well and works in the clothing...

Category : Electronics

(0) Replies

Country : South Africa

On 16 March 2017 I purchased a Samsung J2 DS Gold from a Foschini store in Brits. On 27 April I returned the phone back to the store as I noticed that the LCD screen was cracked. On 19 May, the store sent the phone to Samsung for repairs. In the beginning of June I was informed by the store that the cist of the repairs was R1209, I then informed them that I refused to pay for the repairs as I only paid R1999.00 for the phone and that I will not pay for the repairs as the phone was only 2...

Category : Electronics

(0) Replies

Country : South Africa

Last year August I bought 2 TV's with extended warranty and I never received any document from Hi fi only the security check list of which I misplaced then 1 of the TVs need repairs and I took it to the store. lady from client service now resigned asked for proof of purchase and I told her I don't have, I left TV at the store that was March 2017 up to now still waiting and every time I go there or call Am told that they are still investigating the matter even the salesman resigned

Category : Electronics

(0) Replies

Country : South Africa

i took my phoe to wefix at the Mall of Africa in Midrand Johannesburg .they supposedly changed the battery and was charged R320.00 .I do not believe the battery was changed as i had the same problem .i then took phone back the technician Marshal Whisky said the the problem is (As i suspected, your device has a power management chip failure problem were the board can no longer manage the battery life as before.I will explain everything when you come) which was a lie as i took the phone to a...

Category : Electronics

(0) Replies

Country : South Africa

I took my phone into the WeFix store in Ilanga Mall in Nelspruit to repair a cracked screen at the end of July. The phone was a month old and worked perfectly except for the cracked screen. When I picked it up again there were scratches in the metal cover all around the edge of the new screen and the WiFi would not connect at all. After dealing with the receptionist with a terrible attitude I contacted the manager and was told to once again bring my phone in for diagnostics as to why the WiFi...

Category : Electronics

(1) Replies

Country : South Africa

Below is my complaint from 24 Aug 2017 - unanswered, and clearly of no interest I purchased a R39000 Tv on a promotion in April 2017. I sms'd my purchase details as required I have ever since had to follow up and follow up again and again to get my R2000 travel voucher. It is stuck between Prudence Complaints department, who was going to email concierge service yet again and cc me (never received). Concierge service want a photo of the SMS ....unbelievable and impossible, and so it spins...

Category : Electronics

(0) Replies

Country : South Africa

I bought keyboard via online service and make a payment and being told that the delivery will happen the next day. The next day i received a call from so called swift express saying i must deposit 1600 for insurance for my keyboard and i said no i was not told about that. Then i asked them to use postnet and they said postnet weigh the goods and i need to ADD money for my delivery i did that and they never send me track number and they are no longer responding to my calls. The keyboard was...

Category : Electronics

(0) Replies

Country : South Africa

I had a contract with vodacom which was ending beginning of August. I phoned in to cancel the contract on the 3rd of August and all contract services were cancelled as from that moment. whatever data i had was cancelled and even the one I had bought myself. but now this month I see they took my money again even though the contract was cancelled. ???????????

Category : Electronics

(0) Replies

Country : South Africa

We called a Electrical repair company to repair our dishwasher. The service technician said it was the motherboard and it would cost R 4000.00 to repair. He could do it in his private time and charge R3,000.00. We felt that it was the price of a new machine and felt it would be wise to obtain a second opinion, We called the service agent of the product and he sent his technician who said a pipe was blocked. He unblocked it and we have not had a seconds trouble since. I contacted the...

Category : Electronics

(0) Replies

Country : South Africa

I bought a fuel pump at this store and now my gates not working also i bought a map sencor also the sensor was not the complete part bt at purchase i did not know my mechanic wen fitted it on my car n its not working noticed the part is not complete. I went back to the store try to explain but to no prevail manager refused to evan see me.

Category : Electronics

(0) Replies

Country : South Africa

My parents have a Whirlpool dishwasher that needed a service since it had an error message on display. They took the machine to Whirlpool Nelspruit, which suggested Stetson Appliances for the repairs since they don't do the repairs/services themselves. The machine were then taken to Stetson Appliances and after 2 months we got the machine back, still displaying the error message. We took the machine back to them, another month later, we got it back, still broken! Bad service Whirlpool, or...

Category : Electronics

(1) Replies

Country : South Africa

My parents have a Whirlpool dishwasher that needed a service since it had an error message on display. They took the machine to Whirlpool Nelspruit, which suggested Stetson Appliances for the repairs since they don't do the repairs/services themselves. The machine were then taken to Stetson Appliances and after 2 months we got the machine back, still displaying the error message. We took the machine back to them, another month later, we got it back, still broken! Bad service Whilpool, or...

Category : Electronics

(0) Replies

Country : South Africa

I purchased a R39000 Tv on a promotion in April 2017. I sms'd my purchase details as required I have ever since had to follow up and follow up again and again to get my R2000 travel voucher. It is stuck between Prudence Complaints department, who was going to email concierge service yet again and cc me (never received). Concierge service want a photo of the SMS ....unbelievable and impossible, and so it spins and spins wasting the customers time as no-one at complaints is bothered at all...

Category : Electronics

(0) Replies

Country : South Africa

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