Electronics Complaints

Hi I have some problems with my fridge, for a year now ive been given the run arou d from waiting months for some to come and inspect the fridge , to being informed that they have to give me a new fridge and when they will deliver it , now being told i must bring the fridge in then they will give me the new fridge...and then this guys is off.and continuew to give me the run around...ive been dealinh with Diego this hole time and not sure that theres any truth in it.

Category : Electronics

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Country : South Africa

Friday the 6th in the evening I took a taxify from Burgedy Estate to Langa but as I reached my dastination I discovered that I left my wallet behind I aked the driver to come back to morrow or will ask my iter who stays close to the drier to cll him in the morning and give him the money , driver refused and wanted my phone , I the gave him my phone as he had clled the polie now nd in the morning when my sister clled him he said he ws buy nd after trying to call him so many times driver then...

Category : Electronics

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Country : South Africa

on the 14th November 2018 mr fix it sent some people at my property in goodwood to fix my washimg machine. they tried fixing the machine and failed. they then took the machine with them to the company. i paid call out fee of R245.00 up till today my machine is gone. i tried calling the landline number on the receipt its no longer existing and the person who fetched the machine i called him on his cellphone he told me he is no longer working there and does not know where the company is...

Category : Electronics

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Country : South Africa

I am a customer of MRP Mobile, since 2016. The marketing consultant from the MRP Mobile called me to with an offer of a contract phone, Prestigio Multipad Wize 3137 3G. The contract was for 24-month at R119 per month. After consideration, I decided to otherwise, an my communication with the MRP Mobile was to exchange the tablet for a phone. The initial marketing consultant said that they are giving a cool off period of around eight (8) days, but they refused to exchange the device as they say...

Category : Electronics

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Country : South Africa

I bought a cellphone at pep store on Friday the 24th/5/2019 . I felt something burning in my pocket on the 27th, only to discover it was the cell phone ;took it back the Tuesday and I was told the systems are off and I must come back after 2 weeks . I mean by than I will be told another story that the 7 days return policy is no longer applicable .

Category : Electronics

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Country : South Africa

I bough a cellphone from Russels in 2013 then the phone started to give me problems. I then took the cellphone to the Russels store in Germiston and they said I need to pay out of my pocket; I told them that I've signed for insurance in my contract but they refused to repair the item; while I proved the signed contract with insurance and now they handed me over for legal steps

Category : Electronics

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Country : South Africa

Kindly note I purchased a Hisence TV 49inch on the 26th of June 2017, at the East Rand HI Fi Corp. After a year of having the TV, two lines started appearing that just became longer across the entire screen. Now less than two years, more lines are appearing going across the screen. This is a benefit I paid for that I need to go without due to the quality of a Hisence product which you sell.From the 4 May I have not had any communication, unless I initiated it. My DSTV I pay that I can't...

Category : Electronics

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Country : South Africa

I've took out a cellphone contract with ISMART which I cant even remember when did I took it out because I wanted to contact them and could not get hold of them by any chance. I wanted to report that my son got robbed with the phone and find out about the insurance but unfortunately could not reach them. And all of a sudden during the week I got an unexpected phone call from their lawyers in order to advise me that I've been handed over and now I must pay them R7000.00 or they give me...

Category : Electronics

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Country : South Africa

NEDBANK IS CHARGING US FOR STATEMENT THAT WE HARDLY RECEIVE WHENEVER YOU GO TO THE BRANCH TO COLLECT THEY FOREVER TELL YOU THAT STATEMENTIS NOT THERE ,RIGHT NOW THEY HAVE CHARGED US FOR THE DEPOSIT BOOK THAT WE HAVENT RECIVED

Category : Electronics

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Country : South Africa

hi I bought a cellphone on the 25th of April 2019 then took it back 02 the 29th of April 2019 because it was rejection the sim cards took it back today on the 6th April 2019 was told that it should be booked in for repairs hence I wanted a refund but was denied I demanded a new cellphone rather but was denied am wondering what happened to the 7 days refund policy that you are told when you buy a phone and you have to explain to about six personnel before a decision is taken hence I left the...

Category : Electronics

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Country : South Africa

I was a customer for Vodacom for so many years on top up contract in 2017 I upgraded my contract as usual.to my surprise Vodacom delivered open contract and rebutted immediately by telling Vodacom to fetch their phone and put me in the correct contract plan.The consulted humbly asked me to to allow 6 months deduction on open plan contract then Vodacom will migrate me to top up contract without any FINACIAL implications... In October 2017 I approach vodacom to keep its promise of migration......

Category : Electronics

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Country : South Africa

I has been using Vodacom more than 10 years on contract ( top up plan ) in mid 2017 I upgraded my contract... They delivered the phone at work to my Suprised it was an opened contract that I hate with passion... I called Vodacom immediately and asked them to fetch the phone because I don't want open contract... The consultant bagged me and asked me that I can pay for the open contract for 6 months then migrate back to my top up without any financial implication ... I was convinced and...

Category : Electronics

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Country : South Africa

First contacted on 19-03-2019 to log a call - Ref. 1075935 21-03-2019 Technician visited site and advised part to be ordered 28-03-2019 Follow-up with call-center regarding feedback, spoke to Selina 04-04-2019 Follow-up with call-center again regarding no feedback, spoke to Sibosiso 05-04-2019 Follow up with call-center again as no satisfactory feedback was provided, spoke to Tim 05-04-2019 Spoke to Claudine in Cape Town (021 526 3000), requested to speak to a manager. Spoke to George...

Category : Electronics

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Country : South Africa

I had purchacheed a Deffy washing machine just over a year ago from pick and pay,on Sunday i put in a load of washing as usaul and it made a very big sound on the spin circle. I had contacted pnp on Monday as my machine is still under guarantee. The guy Shaun was very helpful and told me that Defy will be coming in to check. They did check but had told me that they dont have the correct tools to open and that machine will be taken away to they warehouse its Thursday and I am still waiting for...

Category : Electronics

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Country : South Africa

I have had signal issues at my farm 10 kilometers out of Polokwane for the past 8 years they have promised to install a signal booster or add a antenna in our direction. The Lady Puleng who was assisting me is no longer accepting my calls or responding to my whatsapp's. I have been a loyal Vodacom customer for 15 years and they simply refuse to assist me.

Category : Electronics

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Country : South Africa

Ek het onlangs 'n harriccane sell foon by Pepstores in Paarl Maal gekoop na n week werk die mikrofoon nie meer nou moet dit ingestuur word want die mikrofoon moet vervang word ek wag nou alreeds n maand en nog steeds is dit nog nie terug nie nou wag hulle vir mtn se kouriers wat glo staak. maar niemand by pep maak moeite eers om met jou kontak te maak nie. Nee wat nooit ooit weer sal ek sulke items by Pep Stores koop nie.

Category : Electronics

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Country : South Africa

I purchased a memory stick from PEP, took it back the next day and they will bot take it back.

Category : Electronics

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Country : South Africa

Hi I took a contract with Bluelable connect last year. The cell phone they sent me was a mandela phone that was suposed to be a smart phone. they assured me i am getting a normal cellphone which i did not. The phone broke and they repaired i. i have been missing airtime and cannot get threw to the enquiries 087501733. this number tells you they are open till 5 and then switch off. The next phone also broke and i logged another fault and am still waiting on them to contact me. i am paying...

Category : Electronics

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Country : South Africa

Pathetic and poor service!!! I have had to send my fairly new refrigerator for repairs and the same internal gas lick persist. Defy technician came and diagnosis after the same problem continued to happen. When you call Defy Durban for assistance, you are being taken from pillar to post whilst my stuff which must be refrigerated are getting rotten. A guy by the name of Ishmael is apparently the person who must make a decision on this matter.

Category : Electronics

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Country : South Africa

My names is Maseabatha  Mashaba, in December I bought a hob and oven from House &  Home Trade Route  mall, as we were  renovating  our kitchen at the time we didn't install it immediately,  but as soon as the hob started working i realised that the plates were not straight  and i reported the matter at the shop ,- and i was told the Defy will call me as the product is from them. I received a call from Sipho on the 31st of January and he came to assess the hob, he said the fault is the...

Category : Electronics

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Country : South Africa

I bought Doogee x70 at Cash Crusiders Secunda after 2 weeks the camera was not working, I sent it back but they brought it back to me and the speaker was not working , after that they tell me sh!t..... can I just get my fckn money back or my cellphone.

Category : Electronics

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Country : South Africa

I bought a "Boombox" from C Crusaders in Welkom. The attendant assured me that it will work on my TV. I took it home and found that it had no connection that will fit my TV.I took it back and the attendant then tried to sell me a lot of cables and stuff that I knew would not work. I became very agitated and told him to keep the "boombox" and do whatever he wanted to do with it. Thenext day I phoned the Manager "Fanie" and was told to come and see him. When I arrived I had to wait almost 10...

Category : Electronics

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Country : South Africa

I went to the [email protected] branch on the 26th of February. I waited for 30 min to see a finance consultant and after an hour and a half extra we completed the process, the service from the consultant was extremely poor and none of the documents were explained to me, I tried to ask a couple of questions but was answered very shortly as if I was interrupting him. They also have no seating available when waiting and I was moved around as if an inconvenience. I was advised that they will call me...

Category : Electronics

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Country : South Africa

I bought a Mobicel Berry from Pep in Goldman Street Florida in the begining of December 2018. and on the 13/12/2018 I took it back for repairies till to date every time I call to find out whats happening with my Cell. I'm so sick of Pep that there services is so bad. Its almost 3 months still no response. They dont want to refund my money.

Category : Electronics

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Country : South Africa

good day am having a problem with this company they've blocked my sim cards witch I have with them am paying on a weekly basic terms I even consinder changing my bank account last year i call them this morning like I always do they put you onhold tel you they wil come back to you i cant hold the phone for over 30mins I mean we using airtime but since no one has called me i think i need to cancel the contract with them.

Category : Electronics

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Country : South Africa

I bought a stove alement broke phone manager "bennie is his name" He does'nt do anything and he is very rude. I STILL HAVE WARRANTY.

Category : Electronics

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Country : South Africa

I was offered two ZTE cellphones by MTN and I I agreed but then later realised that they were not smart phones so I went to the nearest MTN store and asked them to cancel the contract before the phones arrived, they said they did but later the phones were delivered to me at work so I took them back to the Store and asked them to cancel the contract again, the consultant that was helping me said I should come the following day for the reference number but I couldn't when I got a chance to go...

Category : Electronics

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Country : South Africa

We purchased a Diamond television 48inch from HiFi Corporation Mitchells Plain Promenade, 2 year warranty just ended and the screen went blank but the sound was still on. luckily we taken out an extended warranty an took the tv back to store. it went away for 2 weeks and apparently was fixed, we did not get feedback for the store once in that 2 weeks. I called and the repair lady oh your tv is here you can fetch it. 2 weeks later same problem, took it back and dealt with the manager which was...

Category : Electronics

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Country : South Africa

We purchased a Diamond television 48inch from HiFi Corporation Mitchells Plain Promenade, 2 year warranty just ended and the screen went blank but the sound was still on. luckily we taken out an extended warranty an took the tv back to store. it went away for 2 weeks and apparently was fixed, we did not get feedback for the store once in that 2 weeks. I called and the repair lady oh your tv is here you can fetch it. 2 weeks later same problem, took it back and dealt with the manager which was...

Category : Electronics

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Country : South Africa

sales person No. 208947. Item Code : 10061131. I bought a TV on the 20th of September 2018. It worked well when i got home until the friday of the 11th of January 2019 where it just switched off and could not open anymore. I took it to the store where i bought it. I was instructed to take it to the Customer service where i was assisted by a Lady who told me that they will give me feedback in a week's time from then and that did not happen. I had to call them on the 6th day and the lady said...

Category : Electronics

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Country : South Africa

In October 2018 we ordered 3D Goggles. I purchased 9 of them. 5 were okay and the other 4 were bad. So I returned them and my friend returned 2. They promised to pay us back our money and to this day we have not received anything. They keep saying they have processed the refund and it will be paid. It is now January 2019 and we still have not received anything from them. Instead its excuses after excuses and no one wants to take responsibility. All I want is my money back ASAP.

Category : Electronics

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Country : South Africa

What a crap tv and experience, state of the are that works for 5min at best, dstv now wont stream keeps freezing, netflix keeps crashing, tv quality on a UHD is awful even my 5 uear old LG IS FAR SUPERIOR. We value your feedback and note your concerns. Please send us an email to [email protected] and I will make sure a Retentions Agent contacts you within 24hrs to discuss how we can resolve this. We look forward to hearing from you. Kind Regards, Hisene SA Service Team...

Category : Electronics

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Country : South Africa

FRAUD- CANT UPGRADE MY CONTRACT-I needed to upgrade my phone in November only to find that someone had already upgraded without my consent (not that anyone consent for someone else to upgrade another contract- Fraud). I then opened a Fraud case submitted all my documents to Eastgate Vodashop branch. NO update from them where I then called customer centre where they promised 24 hour response which they did not honor. 5 days later received a message that case was closed. I still can't...

Category : Electronics

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Country : South Africa

I brought a heat last year june n this morning it bust.i took back to the store and they refuse to take it back n i didn't get my money back

Category : Electronics

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Country : South Africa

On the 22-Dec-2018 I bought a TV Game from Game Stores in Benoni, Lake-Side Mall, On the box of the unit it stipulates that there are 500 games built in however upon installation I only see 100 games being built in, what happened to the other 400 games? I don't understand how a box can say one thing while the product itself has a different one, Emailed them the same day, to query about this false advertising and received an automated response confirming receipt of my email, On the...

Category : Electronics

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Country : South Africa

STILL CHASING FOR A REFUND SINCE DECEMBER 2018,WE ARE NOW IN 2019 AND THEY HOLDING ON TO MY R999.99 PLEASE SEE A LIST OF ALL EMAILS SENT AND RECEIVED FROM TAKEALOT.COM DONT BUY FROM THEM PLEASE Zandile Takealot Payments GOOD DAY WHAT IS THE UPDATE ON MY CASH REFUND FROM LAST YEAR............HOW LONG MUST ONE WAIT FOR AS YOU HAVE INCONVENIENCED ME ENOUGH.....I TOLD YOU ALREADY WE DO NOT WANT A REPLACEMENT NOR DO WE WANT TO SHOP WITH YOUR COMPANY I NEED...

Category : Electronics

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Country : South Africa

purchased mi mate tablet for my daughter for xmas 2018 only to open the box and see that the device does not actually switch on, advised takealot.com that we need a replacement as this brought tears to an innocent child, bear in mind her mother went all out to surprise her child, another replacement was sent out, even worse that the first this one all the icons were stuck, the childs games were not opening, false advertising and packaging that it being done here, i asked them to take it back...

Category : Electronics

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Country : South Africa

I took my phone in to the Truworths in Eastgate Mall, on the 2nd December. When I called the MTN follow up centre on 0839000564 was took that the phone was only taken to the centre on the 7th meaning that the process was now delayed. I was promised weekly updates but none where provided. Everything I called the store I was told that the Cellphone lady is on lunch and I will be called back but now call back was provided. I am highly disappointed with the service that I have received. This is...

Category : Electronics

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Country : South Africa

My cell phone has been collected by your courier service company for repairs on the 6th November 2018, so many calls to call your I smart call center. It's has beenot with them up tokay, no one,cares to notify me what's happening with my cell phone,ihave made telephone communication with them and even ask if they, could email me the feedback, they're not able to do that. I sent an email to your customer service and she replied me.I, must wait for 21 days to 31 days which I, have done, I...

Category : Electronics

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Country : South Africa

I had a cracked screen on IPhone 6 and took it to WeFix Cresta. They quoted R 1000 and 1 hour to fix. Brilliant I thought. Collected the phone 1 hour later, tested the new screen and all seemed fine. Took phone home, into my office on charger and next morning screen was black with a stripe from top to bottom. I took it back to WeFix thinking they would correct whatever they did wrong - only to hear that "you dropped your phone and that is why the new screen is not working and is lifting on...

Category : Electronics

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Country : South Africa

On 23/11/2018 I placed an order for 2 items on Invoice #:- 91597 from One Deal A day. The Items were received about a week later.I battled for 2 days to get the M2 Intelligence Health Bracelet to work. It would not charge at all and I could never use it. I e-mailed the company the following day regarding the faulty item and requested a refund of the R299-99 that I paid for the item. To date I have had no response from them. Another problem that I have is that whilst ordering, a section in...

Category : Electronics

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Country : South Africa

I was charged R2000 for an original LCD for my Samsung A5. The repair was done on the 27th November 2018 and on the 30th November 2018, my screen started to go purple in patches. On the 1st December when I took it back to the owner of the shop, Malik, he advised me that there is no guarantee on LCDs and I probably sat on the phone. He said that he had no responsibility for replacing the LCD or refunding me my money.

Category : Electronics

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Country : South Africa

Good day, I have had the worst service from a company called PANASERVICE,which is contracted by SAMSUNG, to repair or service electronics. I bought a Samsung stove and have an extended warranty with the shop where I bought the appliance. The oven developed a problem last year 2017 Dec, I reported to Panaservice early 2018, I tell you up to today it has not been fixed, I am even scared now, me and my family are at a safety risk, more than a dozen technicians have been to my house open up the...

Category : Electronics

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Country : South Africa

I bought a router on the 27 November 2018 at Pep Cell , when I got home it was slow I took it back the next day in its original package they refuse to take it back i told them it's not what I'm looking for . So I asked how can I keep something that is useless to me since I'm not satisfied .Balfour Pep cell

Category : Electronics

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Country : South Africa

hi my name is nompumelelo mbambo I took out a cell phone contract on the 29/10/2018 with mtn Clearwater mall for 2 nokia 6.1 cell phones ,invoice number:INV44901371 nokia 6.1 TA-1050 SS3/32ZA (11pl2bw1a17)black ct &nokia6.1 TA-1050 SS3/32 ZA (11PL2WW1AO2)WHITE CT ACC NUMBER:A5690441 SABC0052 STORE-CLEARWATERROODEPOORT SALESPERSON EMELDA MOTSIDIDI I got the phones on the 29th 10 2019 then 3 days later one of the phones had a signal problem then took it back in good shape then at the shop...

Category : Electronics

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Country : South Africa

They installed a New Explorer 2 on the 6-11-2018 and still have not put up the dish. And when phoning them they said they will be there to do it. And there installation was done of a very bad quality. The second explorer 2 interferes with the main decoder. They are really not in any has at all to see to there customers.

Category : Electronics

(0) Replies

Country : South Africa

I went into contract with Cell C on the 31st of October 2018 and I was supposed to receive two devices and a extra sim card for data. On Monday 5th of November I only received one device with its sim card and the extra data sim card. I phoned them and I was told it is with the courier company but two weeks later Still nothing being delivered.I tried to get into contact with Cell c again via phone and website but no response. It seems as if they say you get a lot of things but when they...

Category : Electronics

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Country : South Africa

I bought myself a Samsung S7 edge phone as I never had problems with any of my other samsung phones. I still have a S4 mini that is working. The S7 had been repaired twice for charging problems and moisture but it is a waterproof phone. I an really dissatisfied with this phone.

Category : Electronics

(0) Replies

Country : South Africa

I went to the Cell C store at Gateway in Durban on 17/10/2018 to upgrade my existing mobile contract.Firstly I was only attended to after an hour's wait. Secondly upon successfully answering the usual security questions I was told that there was a status( a negative comment) against my name and therefore could not be upgraded. After much convincing that I never ever had such problems before the consultant finally processed my request. I insisted that I be told the nature of the status so...

Category : Electronics

(0) Replies

Country : South Africa

Good Day On the 11 August my mom ordered the Unlimitedhome for R605 per month, at your Cresta store, till of this day we still haven’t received anything. On the 28 August I called your call centre and I was told our order is sitting with the verification department as they couldn’t pick up our address, which I find it very strange as I was in the very same store where I ported my number and the very same system picked up the same address. On the 30 August I went to your Cresta store...

Category : Electronics

(0) Replies

Country : South Africa

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