Electronics Complaints

I PURCHASED A HURRICANE PEARL DUAL SIM CARD IN KZN , AUGUST 2017 , AFTER A WHILE I REALIZED THAT THE CELL HAS A CHARGING PROBLEM AND I TOOK IT TO THE NEAREST BRANCH WHERE I LIVE IE. PEP CELL STORE - KWAGGASRAND MALL PRETORIA WEST. A CONSULTANT BY THE NAME OF MS NDZUMBULO ATTENDED TO ME BUT BEFORE SHE BOOKED IT IN SHE WANTED TO TEST IT ...I QUESTIONED AS TO WHY DOES SHE HAS THE EXPERIENCE TO DO SO ..THEN SHE BOOKED THE CELL IN ON THE 14. OCTOBER 2017 . IT IS WITH GREAT REGRET UP UNTILL NOW I...

Category : Electronics

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Country : South Africa

I PURCHACSED FROM NDBD SOUTH AFRICA A PHANTOM 4 REFURBISHED DRONE WHICH THEY ADVERTISED THEY HAVE SINCE COME BACK TO ME SAYING NO STOCK CANT SUPPLY PICK ANYTHING ELSE I THEN ASKED FOR A REFUND TO PURCHASE FROM A DIFFERENT SUPPLIER THEY HAVE AS YET 2 AND A HALF WEEKS LATER NOT REFUNDED THE MONEY I SENT THEM IS THIS A BOGUS SITE TAKING PEOPLE FOR A RIDE

Category : Electronics

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Country : South Africa

We submitted our SAMSUNG J5 GALAXY phone via SAMSUNG'S pathetic franchise in Tygervalley. To add to this, there is no online communication system between Samsung and their service shops. We eventually climbed in the car from Bellville x3 to get the phone under warranty repaired- what an absolute joke!! We got the phone back, after the regional service sales offered to deliver it. let me say that this person was no more no less than cindescending and should go back to the drawing table to...

Category : Electronics

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Country : South Africa

This is the chain of events that took place when we took my phone mentioned above in because it was switching off when the battery was still 38% full plus I had discovered brown marks on the back of my silicone glove. We took my phone into Samsung's Repair Centre at Tygervalley, Western Cape on Friday 30 Sept 2017 in the late afternoon, fully expecting it to be repaired on site as was the case with my S4 two years ago. Only to be told that the battery was swollen & had to be replaced &...

Category : Electronics

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Country : South Africa

This was a complaint I sent to Samsung in October & to date have had no reply : ATTENTION : MANAGING DIRECTOR Dear Sir, This is the chain of events that took place when we took my phone mentioned above in because it was switching off when the battery was still 38% full. We took my phone into Samsung's Repair Centre at Tygervalley, Western Cape on Friday 30 Sept 2017 in the late afternoon, fully expecting it to be repaired on site as was the case with my S4 two years ago. Only to...

Category : Electronics

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Country : South Africa

I bought a Panasonic Digital cordless phone from New World on 26 September 2017. The phone is a dud and did not work from the start,the phone was faulty. I took the phone back on 5 October 2017. They checked the phone and it could not charge. I asked my money back, but they did not want to give it back. They insisted on sending the phone in to be checked. I phoned them on 7 Nov. and spoke to Coliza. Somebody phoned me two days later back and told me the phone has been repaired. She put...

Category : Electronics

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Country : South Africa

mr. fixit cape town, timothy 082 471 5661 they supposedly repaired our fridge. never quoted, just did the job and presented us with a ridiculously expensive bill. we paid. a week later fridge dead again. tried for three days to reach them, no response. call from a different number and timothy answers. promises to be on site that afternoon. never showed up and now avoids all calls. shocking service all round. we are laying charges and hope this helps save some innocent person from falling...

Category : Electronics

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Country : South Africa

in september 2015 i bought Sinotec 32" plasma tv in Game Promenade i also bought tv license on the same day in july this year 2017 the TV stoped working i took it back in september to Game we went to customer service counter the lady reffered us to a guy to check what is wrong with the TV the guy asked if we have the slip we told him we dont have he refused to even check whats wrong with the tv we asked to speak to the manager and explained our problem the agreed to take the TV for repairs...

Category : Electronics

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Country : South Africa

have lodged a fraud dispute a couple of times regarding my account no one gets back to you and when queried am being given the runaround

Category : Electronics

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Country : South Africa

A FOUND THIS COMPANY DETAILS ONLINE AND I GAVE THEM A CALL TOLD THEM ABOUT MY WASHING MACHINE THEY CAME OVER AND CHECKED IT OUT AND I WAS TOLD ITS DAMAGED, AND THE REAL FAULT WAS IT WAS NOT DRAINING WATER SO IT WOULD ACTUALLY STOP WASHING AND SHOW A THIS SIGN 03 , THEY TOOK IT AND CHARGED ME 1800 , WHEN THEY BROUGHT BACK MY SUM-SUNG WASHING MACHINE THE TOP WAS SCRATCHED LIKE KIDS WHERE USING SCISSORS ON IT , AFTER PAYING THEM , THEY LEFT MY PLACE ONLY TO FIND OUT THE MACHINE IS WORSE THAN...

Category : Electronics

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Country : South Africa

My brother bought a kettle here at Jet Vanderbijlpark last year, so the Kettle had a 1 year warranty. It got faulty,we took it back yestaday and they refused to give us a new 1 because we did not have the box, so i asked then why dont they give us the new kettle and keep their box they refused. I was realy pissed i will never buy anything from this shop 👎 Poor service ☹

Category : Electronics

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Country : South Africa

I am utterly disappointed with this new YelloData thing, so much for giving it a try. Contract of R129 for 1 gig data (1000MB) ..no notification to advise that this data is now depleted, which would save ppl from these unnecessary extra charges without them knowing about it. I was now charged R524.00 for using 500MB over the actual 1gig given to me in the contract, however, have no idea how this happened because i used the YelloData for only 2 n a half weeks which as per the sales person...

Category : Electronics

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Country : South Africa

I took a contract with Telkom in South Africa for a mobile router. Only afterwards did I learn that actually, there is not coverage for the villages I live at.

Category : Electronics

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Country : South Africa

---------- Forwarded message ---------- From: ernst donavon bedja Date: Wed, Oct 18, 2017 at 6:01 PM Subject: Re: Delivery Status Notification (Failure) To: Mail Delivery Subsystem I am really gatvol of MTN and it's lies. Where the fuck is my cellphone. My Nokia 5 where is it don't tell me you don't have stock. D Bedja On 16 Oct 2017 10:36, "Mail Delivery Subsystem" wrote: Error Icon Message not...

Category : Electronics

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Country : South Africa

I bought a phone at Ackermans 2017-08-29 three weeks later the phone switched off. Tried charging the phone but nothing happened I decided to take the phone back to the nearest store Ackermans wonder park 2017-09-26 with the charger I was send back by Lerato do the fact that I did not have the earphone and the box that they gave me when I bought the phone. I returned the phone back to them 2017-09-27 and Lerato assisted me at wonder park and told me that the phone has to be booked in to be...

Category : Electronics

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Country : South Africa

Game Kimberley has the worst ever service!!Second time in 1 year that my tumble dryer breaks.Had to go to game,do not want to exchange.Defy was phoned and got a ref number.After 4 days had not been called as promised.Phoned game and had to be on hold for 10 min just to here consultant that assisted me was on lunch.Left details for her to phone me back and that never happend.I have been trying to get through to them again today and the phones just dont get answered.Cant complain about the...

Category : Electronics

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Country : South Africa

My 70 year old mother paid Eddie and Mona R1800 to repair her dishwasher. It was returned but did not drain so they came back. It now drains but doesn't drain fully. When she called he said parts were too difficult to get so she must just use it like that. We both tried calling but he ignores or just hangs up. No reply to messages. The receipt says 3 month guarantee but they will not honour it. Do not use these guys.

Category : Electronics

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Country : South Africa

I BOUGHT A PHONE AND FOUND THAT IT WAS FAULTY I SENT IT BACK AND TILL TODAY THE PHONE HAS NOT BEEN GIVEN BACK TO ME AND NO COMMUNICATION IS MADE THE SERVICE THAT IS GIVEN BY CONSULTANTS IN THE SHOP AT Mall of the south Total sport is poor and they are rude and not helpful I am expected to pay my monthly subscription but not having the device this is unacceptable and something as to be done we work hard for this money just for companies to steal it from us and get away with it.

Category : Electronics

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Country : South Africa

There is a debt collector company who is making a nuisance of themselves by telling me that I have an outstanding account with HI FI CORPORATION IN RANDBURG. I'm staying in the FREE STATE PROVINCE and don't do business with HI FI CORPORATION. The person they are looking for ID number start with 90.... and I was born in 1954. This company is very stubborn and sounds very suspicious.

Category : Electronics

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Country : South Africa

it is with great sadness to announce the shock that we have discovered. We at Red Couche were immensely apologies for the inconvenience matter that took place. We were highly under the impression that this was a ligimit contract, but unfortunately it is a scam. On the 29 September 2017 there was an invitation from Transnet for an interval of 45 LULA-ECOLITE street lights, and the closing was 03 October 2017 for a period of 24 months. Of which the whole paper work was submitted. The lady...

Category : Electronics

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Country : South Africa

I had purchased a Daniel Klein watch from American Swiss in Pietermaritzburg on the 3 of June 2017 as a birthday gift for my husband. Since his birthday he has only worn the watch twice. I was cleaning my cupboard 2 weeks ago and noticed that the inner dial markers were all out on the watch as per attached image. I was really upset. I called the shop and they suggested that i bring the watch back to them and they will send it back to Daniel Klein but there will be a fixing charge involved....

Category : Electronics

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Country : South Africa

Bought a Hurricane Vegas cell phone from Pep Stores earlier this year and had no joy from that handset since day 1. Bluetooth cannot switch off, cannot take photos outside at night, cannot read first sim card only secondary, got a weird message on home screen I cannot get rid of and Bluetooth cannot refuse to connect to other phones. Please recall faulty phones fix them or refund the money. WORKING HARD FOR THIS MONEY!!!!

Category : Electronics

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Country : South Africa

On the 1st of September 2017 I handed a cell phone in for repairs at the Samsung office at the mall in Somerset West. After three days they phoned and reported that the phone was repaired and can be fetched. When checked the phone was still faulty and I returned it for repairs again. The phone is under warranty under a two year contract at Vodacom. It is now more than a month and the phone is still not repaired. If they cannot repair the phone they should just replace it. Still they cannot...

Category : Electronics

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Country : South Africa

Good Morning, My fridge started making a terrible noise in August 2016, 11 month post purchase. I reported it in January 2017, they fixed the fan and it subsequently made the same terrible noise in August 2017. They told me they have ordered a fan in August, which will reach SA after 6 week, I am still sitting with the noise. Fridge has been opened six times to be exact and that happens during my work time, not fair that I have to always leave work to fix a persisting problem. I...

Category : Electronics

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Country : South Africa

In September I took a x24 month contract with Sell direct in Cape Town. Their entire package was very attractive. They carrier the phone to me and told me they will activate the contract. To date the contract is not activated and was told it will start beginning of October. My major frustration is that I have been trying to get hold of them on the number they have supplied me with since then but you don't get them. I phone them not less than 5 times a day but in vain. Every time I call the...

Category : Electronics

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Country : South Africa

On the 04 September I paid Vodacom by accident I then mailed them the proof of payment and was told 14 working days. Amount of R 980.00 I have send Numerous mails no feedback I have laid a complaint to the complaint service via email still no reply. I spoke to the consultant even she informed that she can see the refund and the lady at accounts said needs to log a it again not prepared to as that means have to wait again 14 days due to lack of interest at vodacom. Said accounts will only...

Category : Electronics

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Country : South Africa

I bought a tv Samsung UA 48 J 6300 48 FHD Curved Led cash with Extended guarantee which will expire in2020 in March 2017 my tv had a problem I report the matter at ok furniture in Ermelo, It was only attended in August and now they are telling me that the screen is not covered. It was delivered not in the box and they told me that it was new just it was on display and I must pay R12000.00 for the tv I don't know why because when I buy they didn't tell me that the screen is not covered

Category : Electronics

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Country : South Africa

Gave this company a TV to be fixed 2016/12 Was told they cannot find parts. Agreed that they would pay me R1000 for the broken TV to use as parts. Moja and Edwin - No replies on messages and have one story after the other. Please people dont use this company - they are unprofessional and do not know how to do business.

Category : Electronics

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Country : South Africa

Went into the Mtn store in Promenade,Mitchell's plain paid the account and also took out a second line with Mtn but im still waiting for a call from the store since last week no feedback at all my number is 0613968301

Category : Electronics

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Country : South Africa

I visited the Century City Samsung repair on 02 September 2017 for a cellphone battery repair. I was advised my phone is out of warranty but that I could come back at the end of September for a reduced price during the campaign. I went back on 30 September 2017 and was then told I they cannot gaurantee that I would have the phone back during that week as they had a backlog. I informed both the manager as well as the consultant at the desk that I was leaving for Johannesburg early on 6 th...

Category : Electronics

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Country : South Africa

Last year December I had my daughter's iPhone screen replaced at Gadget Candy in Baywest Mall, Port Elizabeth. In January this year I returned to the store as the screen was faulty, it would sometimes respond to touch and sometimes not. When mentioning this to the gentleman working there he told me that there is no guarantee on a screen, not even on one that is only a month old, and that she probably put it in her jeans pocket and therefore it is now faulty. The screen also has a gap at the...

Category : Electronics

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Country : South Africa

My Huawei Mate 8 is under warranty, i sent it in for a screen repair over a month ago. no one can give me a straight story on where my phone is, the call Center is useless and cant give me feedback or a manager, im going to lay a charge of theft now. i have never had worse service in my life i Phone everyday no one ever gets back to me. how can there be no one who knows whats going on? how can there be no manager on the floor in the call center ? ive had it, the worst mistake i ever made

Category : Electronics

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Country : South Africa

2017 July 11th Good afternoon Re: Bad treatment by the manufacture or the technical department We bought a Karcher Pressure Washer machine from Builderswarehouse Eagle Glen and we took it in as we experienced technical problem, specifically as the machine leaks and has a pressure problem while under warranty and now the manufacture or the technical department is asking for R999.00 payment to fix the machine reason being that we have abused the machine, reason fowarded unknown?...

Category : Electronics

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Country : South Africa

i have settled my mtn contract last year. i now request my credit report from transunion only to find my status is legal. i confrimed withj call centre agents that my contract is paid up, which they infact debited an extra month...the service of mtn is pathetic, how can i finish off my contract and then a year later i see this is updated as still owing, you guys are a bunch of dimwits, and you have no idea the consequences this has on a persons profile. i hope everyone seees this not to ever...

Category : Electronics

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Country : South Africa

I took out a cellphone contract at MTN 4 months ago, and the phone bent skew. I took the phone back to MTN for repairs, as each contract states a one year warranty, they opened the phone and claimed that the circuit board had burnt, they don't know the reason. They want to charge me R3000 to repair this. As the phone is only 4 months old, it should have been sent back to the manufacturer, not opened by MTN technicians. I received two phone calls regarding the repair costs etc and both times...

Category : Electronics

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Country : South Africa

I GOT SCAMMED AND SOMEONE CALLED TO DO A SIM SWAP ON MY BEHALF, I WANTED TO LISTEN TO THE CALL AND CELL AGENTS TELL ME THAT I CAN NOT. HOW THE HECK CAN I NOT LISTEN TO THE CALL WHEN AGENTS AGENTS HAVE QA? I WANT TO KNOW WHO CALLED AT 5PM WHEN I CLEARLY DID NOT

Category : Electronics

(1) Replies

Country : South Africa

money was transferred out of my account without my knowledge via mobile banking the bank says they can't reverse the money though the person who did this is their client.This fact that capitec bank cannot be trusted if fraudsters are able to get hold of our classified information and when we report to them they can't come through for us as their clients.

Category : Electronics

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Country : South Africa

Bought a faulty laptop from Telkom sent it to Toshiba to be replaced have been waiting for the laptop for more then 14 days still haven't received it I have to phone to receive feedback or e-mail them or else I won't be told anything. I'm still waiting for my laptop and i have had it I am furious

Category : Electronics

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Country : South Africa

i tried to upgrade my contract with mtn store and i was told they do not have the handset and the mtn warehouse do not provide thier outlets with customer needs they can not even place an order for a customer another store said the do not know when they will recieve stock don't have timetable for delivery so they are selling 'eish not availble'

Category : Electronics

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Country : South Africa

Yesterday i went to Pick n pay Hyper brackenfell and i wanted to buy a sewing Machine..i was assited by a guy who showed me 2 Janome Machines the pink and white entry level machine and the Digital machine..he told me that the digital one has an overlock stitch and it costs R2500..i was automatically interested in that machine, however wanted to make sure that i was buying something worth while i sent pics of both machines to a few ladies that knows machines well and works in the clothing...

Category : Electronics

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Country : South Africa

On 16 March 2017 I purchased a Samsung J2 DS Gold from a Foschini store in Brits. On 27 April I returned the phone back to the store as I noticed that the LCD screen was cracked. On 19 May, the store sent the phone to Samsung for repairs. In the beginning of June I was informed by the store that the cist of the repairs was R1209, I then informed them that I refused to pay for the repairs as I only paid R1999.00 for the phone and that I will not pay for the repairs as the phone was only 2...

Category : Electronics

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Country : South Africa

Last year August I bought 2 TV's with extended warranty and I never received any document from Hi fi only the security check list of which I misplaced then 1 of the TVs need repairs and I took it to the store. lady from client service now resigned asked for proof of purchase and I told her I don't have, I left TV at the store that was March 2017 up to now still waiting and every time I go there or call Am told that they are still investigating the matter even the salesman resigned

Category : Electronics

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Country : South Africa

i took my phoe to wefix at the Mall of Africa in Midrand Johannesburg .they supposedly changed the battery and was charged R320.00 .I do not believe the battery was changed as i had the same problem .i then took phone back the technician Marshal Whisky said the the problem is (As i suspected, your device has a power management chip failure problem were the board can no longer manage the battery life as before.I will explain everything when you come) which was a lie as i took the phone to a...

Category : Electronics

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Country : South Africa

I took my phone into the WeFix store in Ilanga Mall in Nelspruit to repair a cracked screen at the end of July. The phone was a month old and worked perfectly except for the cracked screen. When I picked it up again there were scratches in the metal cover all around the edge of the new screen and the WiFi would not connect at all. After dealing with the receptionist with a terrible attitude I contacted the manager and was told to once again bring my phone in for diagnostics as to why the WiFi...

Category : Electronics

(1) Replies

Country : South Africa

Below is my complaint from 24 Aug 2017 - unanswered, and clearly of no interest I purchased a R39000 Tv on a promotion in April 2017. I sms'd my purchase details as required I have ever since had to follow up and follow up again and again to get my R2000 travel voucher. It is stuck between Prudence Complaints department, who was going to email concierge service yet again and cc me (never received). Concierge service want a photo of the SMS ....unbelievable and impossible, and so it spins...

Category : Electronics

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Country : South Africa

I bought keyboard via online service and make a payment and being told that the delivery will happen the next day. The next day i received a call from so called swift express saying i must deposit 1600 for insurance for my keyboard and i said no i was not told about that. Then i asked them to use postnet and they said postnet weigh the goods and i need to ADD money for my delivery i did that and they never send me track number and they are no longer responding to my calls. The keyboard was...

Category : Electronics

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Country : South Africa

I had a contract with vodacom which was ending beginning of August. I phoned in to cancel the contract on the 3rd of August and all contract services were cancelled as from that moment. whatever data i had was cancelled and even the one I had bought myself. but now this month I see they took my money again even though the contract was cancelled. ???????????

Category : Electronics

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Country : South Africa

We called a Electrical repair company to repair our dishwasher. The service technician said it was the motherboard and it would cost R 4000.00 to repair. He could do it in his private time and charge R3,000.00. We felt that it was the price of a new machine and felt it would be wise to obtain a second opinion, We called the service agent of the product and he sent his technician who said a pipe was blocked. He unblocked it and we have not had a seconds trouble since. I contacted the...

Category : Electronics

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Country : South Africa

I bought a fuel pump at this store and now my gates not working also i bought a map sencor also the sensor was not the complete part bt at purchase i did not know my mechanic wen fitted it on my car n its not working noticed the part is not complete. I went back to the store try to explain but to no prevail manager refused to evan see me.

Category : Electronics

(0) Replies

Country : South Africa

My parents have a Whirlpool dishwasher that needed a service since it had an error message on display. They took the machine to Whirlpool Nelspruit, which suggested Stetson Appliances for the repairs since they don't do the repairs/services themselves. The machine were then taken to Stetson Appliances and after 2 months we got the machine back, still displaying the error message. We took the machine back to them, another month later, we got it back, still broken! Bad service Whirlpool, or...

Category : Electronics

(1) Replies

Country : South Africa

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