Electronics Complaints

I bought a stove in December on the 17 n it wasn't working they didn't bring the stove stand,went n laid a complaint dy sended people to come n check n thy found the oven not working they changed the stove but still it wasn't working,n I went to complain but they didn't do anything about it,I waited for months thinking that thy will come n fix the oven,on top of it they didn't have a full product knowledge.I'm so disappointed by even the manager she didn't approach me in a good manner she...

Category : Electronics

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Country : South Africa

13 May 2016 I bought a Samsung A5 at the pavilion shopping mall. I dropped the phone round about the 15 January 2017. I booked it in for repairs with the pavilion shopping where I had bought it. A week later I got a message to tell me the phone is fixed and ready for collection. A month later the phone screen just went blank it did not display any information. I took it back to the pavilion shopping mall to query what the problem was this time as it did not fall. The pavilion shopping mall...

Category : Electronics

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Country : South Africa

I BOUGHT A SAMSUNG WASHING MACHINE ABOUT A YEAR BACK, STILL UNDER GUARANTEE IT GAVE ME PROBLEMS REPORT IT AT GAME WITH ALL DUE DOCS, THEY INFORMED THEY WILL NOTIFY SAMSUNG AND ILL GET A CALL FROM THEM. I THEN RECIEVED A CALL FROM SAMSUNG INFORMING ME THAT THERE IS A TECHNICIAN WHO WILL COME AND CHECK THE WASHING FOR ME AND THAT PERSON WILL REPORT BACK TO THEM AND THEY WILL LET ME KNOW WHAT AFTER A TECHNICIAN CAME TO MY HOUSE IN DEED, I HAD MY HELPER HOME WHO CAN'T EVEN USE THE MACHINE, HE...

Category : Electronics

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Country : South Africa

in December a Vodacom consultant phoned me and asked if I would like an additional 2MB for only R60pm. I asked him if he was sure and there would be no additional costs. When I drew my Statement at the end of Jan 2017 I saw that my monthly account had increased by R500 and the package I was on (Smart D) had changed to Smart XL, this was absolutely NOT what I had agreed on. I immediately phoned them and logged a complaint asking them to retrieve the telephone conversation and they could verify...

Category : Electronics

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Country : South Africa

I purchased a sim card online from meandyou mobile and asked for my number to be ported.At first I could not make or receive calls.Its been 10 days and after several calls to them I still cannot receive calls.I can now make calls only. Their response is that their technical team is working to resolve the problem. Apparently their Technical team does not work over weekends. Each time I call them, they inform me it will be sorted in 48-72 hours.....it's been 10 days now.This has put me in a bad...

Category : Electronics

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Country : South Africa

Never experienced such bad service ever as I have recieved at beacon bay retail park vodacom. I recieved my upgrade on january this year,the same day I found that the phones speakers was not working and it was not dectecting the sim card. I then took the phone back to the shop the next day,it got sent for repairs.....a new phone mind you and I have to put up with it being sent in for repairs. The phone then came back and still did not work weeks later. It then got sent to samsung .....no one...

Category : Electronics

(0) Replies

Country : South Africa

Never experienced such bad service ever as I have recieved at beacon bay retail park vodacom. I recieved my upgrade on january this year,the same day I found that the phones speakers was not working and it was not dectecting the sim card. I then took the phone back to the shop the next day,it got sent for repairs.....a new phone mind you and I have to put up with it being sent in for repairs. The phone then came back and still did not work weeks later. It then got sent to samsung .....no one...

Category : Electronics

(0) Replies

Country : South Africa

I am so upset and angry with Vodacom I am Suffering because them not doing their work right..i took out a contract phone so when the contract was finished I did not renew it or upgrade because of all the problems and unaccommodating calls I made to them a problem so I went to pre-paid …now two weeks ago I lost the phone and want to do the sim swap...i promise you I made calls to their call centre every day and every time I speak to a different person telling me a different story …this...

Category : Electronics

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Country : South Africa

I ORDERED A PHONE VIA VODACOM ONLINE MORE THAN A MONTH AGO AND WHEN I CALLED TO FIND OUT WHAT IS HAPPENING THEIR CONSULTANTS WERE INCOMPETENT . I HAVE BEEN SEND TOO AND FRO WITHOUT A VALID ANSWER OF WHAT IS GOING ON. NOW THEIR OWN SUPERVISOR CAN EVEN ASSIST AND NOW I AM TOLD TO WAIT FOR ANOTHER WEEK BEFORE MY INQUIRY IS RESOLVED AND THE WHOLE DEAL CANCELLED SO THAT I CAN GET A PHONE.

Category : Electronics

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Country : South Africa

I received a call yesterday by a consultant named Aphiwe who advised that due to my longstanding contract with vodacom Elite Mobile is sending me a smart tablet free. I asked her to confirm that this is on my current vodacom contract as if it is an additional contract I am not interested. It was confirmed to me 3 times that this is on my current contract and there are no additional costs. Today it was confirmed by a different consultant that this is an order and is infact an additional cost I...

Category : Electronics

(0) Replies

Country : South Africa

a TV broke down, sent an email with everything they requested on the 24th Feb but until today it is still not fixed. told their technician to inform me when they want to come home for it so i could arrange for someone to be there but he didn't. they called me when they were half way en route there (10 March). i had to leave work and meet them at home, spent an hour on this strip ONLY to find that they came just for a serial number...which i had already submitted!!Today another caller says...

Category : Electronics

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Country : South Africa

electricity supply cable was stolen, two days ago. I called eskom help line for assistance. I sent an SMS in the morning and they responded with a ref number around 1o clock. I called again they said they will come of which they never did and not even informed me about their sat back. I called around 7pm the lady tried to call dispetch but she said phones are not answered. its been unpleasant moment as I'm the only person without electricity in my street and eskom won't help. no communication...

Category : Electronics

(0) Replies

Country : South Africa

My internet service and home telephone went off on 28 February 2017. I lodged a complaint, received a reference number on 01 March and ...........NOTHING ! It is the 10th of March today. I receive one sms message informing me that Telkom is attending to my problem! I phone them 4 times after I lodged the fault and only then they tell me they are experiencing a "cable" problem. I explain my problem to them that I need the internet urgently for studies, but they inform me that I must make...

Category : Electronics

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Country : South Africa

I had handed in my phone December last year for it to be fixed, went back to check for it 2 weeks ago and it still wasn't and they had yesterday to fetch. And when I fetched my phone it’s still wasn't fixed I have wasted my money for the past 5 years paying for a phone insurance that didn’t even get my phone fixed up. All my money has gone down the drain for what!!! All of this has lead me canceling my cellphone insurance, the only thing that one gets insured of is losing your money. Now...

Category : Electronics

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Country : South Africa

When you hear or see someone with rusell hobbs apliances you think its expensive and good quality! We bought a kettle 3 months ago and the screws fell in the water from the inside so the handle is loose the button you push down to make the water boil isn't going down! I feel they should test their things before selling it to the public I personally will never buy anything in that brand again this isn't the first time even the steam iron I had stopped working and a cheaper name brand I have...

Category : Electronics

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Country : South Africa

I George Meyer, emailed on Fri, Nov 18, 2016 at 12:11 AM To: [email protected] ,in which I asked for the cancellation of my contract dated 14/11/16, since I asked Mondo floor manager to give me the conditions in writing and up to now no email containing it.The lady that sold the item to me spoke fast. I couldnt comprehend all the details of the contract,she used the words'my darling' to address me.Therefore I asked to cancel Telkom hybrid card and request the repayment of an...

Category : Electronics

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Country : South Africa

On the 9th of December 2016 at around 8:45am it was raining outside and the electricity tripped while looking at that I saw a smoke coming from the back of my TV then that is when I saw everything was off then when I tried to checked then I noticed everything that was plugged was burned. I went to eskom branch in bellvile filled in a claim form. My worry is, up to this point nobody from eskom has bothered to call me every time I call them they always tell me I must wait but I was told by them...

Category : Electronics

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Country : South Africa

About 2 weeks ago I received a notification that there was an upgrade available for my Samsung S5 mini.It also said that I should do the upgrade via wifi as it would not cost any extra . I did this . The upgrade was downloaded 100% and then it was going to upload the new software which it did and did a reboot . That is when my problem started . Bearing in mind that this is an official Samsung upgrade .The Samsung logo just goes bright and then dim and continues this patern until the battery...

Category : Electronics

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Country : South Africa

My name is Joana, i purchased a fridge and stove at the OK furniture store situated at Lenasia signet terrace Johannesburg. Thr two items were on sale when i went to the store, i had exceeded my daily limit so i only managed to pay a total of R2500. The fridge was on sale for R2250 and the stove R850. After i had paid my balance of R599 the fridge was loaded into the delivery except the stove which i found to be suspicious. I was then called into the store by the sales consultant who assisted...

Category : Electronics

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Country : South Africa

On the 14th of feb 2017 I bought a new samsung A7 2017 at the samsung store in lephalale and asked to have the phone insured which they refused to do and I asked about a screen protector and cover and they told me they do not have it yet as this is a new phone and was released this year,they told me the phone was under 7days guarantee and 12months warranty. I took the phone and told them about how I was not happy about not insuring the phone and less than two weeks later the phone's rear view...

Category : Electronics

(0) Replies

Country : South Africa

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