Electronics Complaints

I bought a exercise bike from Macro Polokwane and when I wanted to assemble the bike I found that there are no screws or anything in the box. I spoke to the department manager who advised me that it is my fault and that I must bring it back. I asked how it is my fault but all I got was attitude. and he implied that I am lying. I think this is no way to treat a loyal customer who buys 90% of all my goods from macro

Category : Electronics

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Country : South Africa

SAMSUNG SA says sorry, we can't help you. Below problem: Samsung 51" Plasma panel only last 2 to 3 years. I bought this panel in 2013. A year later, 2014 there was a solid vertical line on the side and with loads of trouble finally got a warranty claim done. Then towards end of 2015 again - same issue - this time around it was a much more hassled process as it was out of warranty. Luckily in good faith Samsung replaced it as i suspect they know there is a problem. But now, really 3...

Category : Electronics

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Country : South Africa

I received a call from Telkom in June to say that they are going to change my residential line to a cordless device. They delivered the sim card with no devise. They disconnect my line without letting us know and when I tried to follow up now no apologies nothing they just said they are logging a call for the devise. This was the Telkom ref number 202260392A. No ETA or nothing and I'm still sitting without a line. I must say Telkom's service is very bad. I was holding on for 22 min before...

Category : Electronics

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Country : South Africa

if you own a nokia cell phone and need a authorised repair shop in cape town please do not use SIETEK in Ndabeni I have experienced the worst service ever from this company they never phone you back to update you the technician is almost never at the shop and his phone is forever on voicemail what he say and what he do is worlds apart pathetic service

Category : Electronics

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Country : South Africa

The agent by the name if Boniswa Hlutyana called me on a Sartuday afternoon she offered me a special that you had on a combo of kitchen staff I odered the combo that was three months back if not four till today i have not received that order i have been going back and fourth to the post office but there is nothing.today i send my uncle to the post office deppo they advise him that my name is on the system but still there is no order for me,this is very strange cause its not the first time ive...

Category : Electronics

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Country : South Africa

IPhone 7 32 Gig Replace numerous times under false pretence and unit definitely faulty. SEE AATACHED COMPLAINT IN FULL

Category : Electronics

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Country : South Africa

IPhone 7 32 Gig battery life not supporting all functionalities and leaves me with +- 5 hours battery life. This only making two calls max and majority of whats app messaging prior to shutting of completely.

Category : Electronics

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Country : South Africa

IPhone 7 32 Gig handset poor battery life / battery not supporting the phones functionalities that lasts just +-5 hours.

Category : Electronics

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Country : South Africa

i have taken a contract with cell c on December and i was advised from the store that i need to join the insurance so that i am able to claim when something goes wrong.on Friday the 17th i was in Johannesburg CBD when i found put that they smashed the car window and stole the bag inside the car that had my device inside including the books and other stuff that belonged to my little sister whom i was travelling with at that time.The reason i kept my phone in the car was because i ran out of...

Category : Electronics

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Country : South Africa

19th July purchased 2 mini massage machines, on the condidtion that should my 82 year old not want it it could be returned. There is a 5 day return period. On the 4th day I phoned the salesman and he told me its a 3 day return policy-BUT clearly states on the invoice 5 days I called him direct and he said I was to email the customer care line which I have done and 3 weeks down the line have not heard a word I have contacted the salesman and have had no response The service is shocking

Category : Electronics

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Country : South Africa

have never been so disappointed before mrp mobile is close to beating the corruption at top government level scandal in the way they conduct business debit orders going off accounts for a product that doesn't work and still goes off when product in for repairs but the best is being told you need to send your phone in 3 to 4 time or more for repairs before they cancel the contract so they actually telling the consumer they know about there s--t product they selling to us and still take...

Category : Electronics

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Country : South Africa

House and Home Westgate has had our Panasonic Blu Ray from May 2018 for repairs just to find out today 8th August 2018 it has been in stock with them from the 1st June 2018 and till today we have not had any feedback and always excuses everytime.

Category : Electronics

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Country : South Africa

On Friday the third of august I bought a cellc summit phone at pep in scottsville pmb.One of its features is that it has a dual sim card and they gave me one. When I came back to the store on Saturday the superviser told me you only get one. I told her I had two previous dual sim phones I bought in the same store the latest in December 2016 or January 2017. She denied that such ever happened.Please help on what steps to take.

Category : Electronics

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Country : South Africa

Hi went to Vodacom in Gardens centre in Cape town with the specific reason to purchase a lap top with a dvd outlet for my children to watch movies on. They don't have stock in store so I asked the sales lady Lauren which lap top fit my needs. She assured me that this specific lap top has all the necessary features; she made me sign a 3 year contract and as I came home that evening I realized that this lap top does not have a dvd outlet. So I RETURNED IT THE NEXT DAY AND THEY SAIDA THAt the...

Category : Electronics

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Country : South Africa

My son's Telkom mobile phone was stolen and when I tried to report it to the 24 hour Telkom call centre I was told that the systems were offline and nothing could be done but I was advised to log on to www.telkom.co.za and try to blacklist the phone myself. The person I spoke to understood my frustration when I got very upset and I pointed out that having just had all personal information stolen I now had to give more personal information on their website as I had to register on the site. I...

Category : Electronics

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Country : South Africa

I put Samsung on notice today that I will not be accepting any further attempts to repair my TV. It is very disappointing that it has come to this as I am an avid user of Samsung products throughout my household and my entire family has Samsung phones. I have noticed the same poor screen quality on my Samsung S8 of late as it now too suffers from defects in the screen, but that I will keep as a separate topic to be tackled later. I will list my references below so that it is clear...

Category : Electronics

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Country : South Africa

Samsung RR35H6110SS/FA - s/n: 06EV43CG700065J I am very upset with this product, I have only had my fridge for 30 months, which is just over the 2 year warranty and NOW the (DA41-00757A) PC Board is faulty. This fridge and freezer set cost me over R28000, and now after 30 months the fridge is useless and no one can help me with part

Category : Electronics

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Country : South Africa

I bought a cell phone from pep stores Durbanville the phone have been sent twice for repairs, it went a 3rd time and they sent me a second hand phone so please I need someone to phone me on this matter my contact 0729903091 I need to discuss this with someone please

Category : Electronics

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Country : South Africa

Not even four months after purchasing a Garmin Forerunner 30 the watch literally fell off my wrist when the strap broke. This wouldn't be the end of the world if there was some sort of after sales service from Garmin. Take it to one of our local agents and they will do with it" says Garmin. However, I am now expected to pay a R 250 courier cost to send the watch back to them. This is clearly an inferior and defective product and I am not the only one to experience this problem so why should I...

Category : Electronics

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Country : South Africa

​ Dear sir or madam Please allow me to tell you my long story with iStore Cresta, this is not a pleasant story nor pleasant experience. Please consider this as a formal complaint against the staff that are working at iStore Cresta. On Sunday the 20th of May 2018, I have decided to get Iphone8 from MTN dealer, before I started the process I went to the iStore just to see if there are better deals from them. I saw their manager (Thabang) and he convinced me to get the contract from...

Category : Electronics

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Country : South Africa

I made call to Intellicell mid Jan for a cell phone contract,I statyed a month without knowing if my application was successfull or not as there was no comunication whatsoever from them. A few days in Feb got calls from them advising of dispatch on the devise & they had an incorrect address for the dilivery.How I wish could've cancelled the damn contract on that day, on the 5th Feb I received the device,I had a new number was not ported as promised then an sms that a d/o will run in 48...

Category : Electronics

(1) Replies

Country : South Africa

I need to do a sim swop on this number 083 7929 622 when I call in Im being told that my number is a contract and its not reflecting on cell c so I need to know what should I do because my number was never a contract number and I dont how? coz the last time I did the Sim Swop I went directly to your store so I dont understand and the sim swop was done I paid R10. Then on the 20th I called 083 1234 as they instructed I spoke with Ova Motaung who told me that my number is not a contract and...

Category : Electronics

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Country : South Africa

I bought this phone cash out of the shop for 1reason, I don't want to buy someone else's crap, but I should of gone that route. This 7 day guarantee is utter nonsense and now you telling me about repairs and it will take a month excluding weekends and public holidays. I don't want a repaired phone that's why I bought it out the shop. So now what do I do

Category : Electronics

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Country : South Africa

I bought this phone cash out of the shop for 1reason, I don't want to buy someone else's crap, but I should of gone that route. This 7 day guarantee is utter nonsense and now you telling me about repairs and it will take a month excluding weekends and public holidays. I don't want a repaired phone that's why I bought it out the shop. So now what do I do

Category : Electronics

(1) Replies

Country : South Africa

In Sept 2016 I took out a cellphone contract with Telkom for a Hauwei P8 Lite and airtime package. I August 2017 the phone started playing up, getting hot, freezing and losing contact names. I took it back to Telkom who have differing opinions on the warranty period, depending on which consultant you spoke to. After much fuss, the proof of purchase was obtained and the instrument was handed in, with a 21day turn around time expected. After 3 weeks, I started trying to locate the service...

Category : Electronics

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Country : South Africa

I took my laptop to the king Williamstown shop because it was not switching on, they also tried it but failed , they advised that they will send it for repairs and indicated that if its broken because of human error I will be liable to pay. after a month in their possession they reported that it has a broken screen, when I asked them to show the photos of it, it really had a big crack. this PC was packaged in front of me at the store with no crack , but their workshop said it came to them not...

Category : Electronics

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Country : South Africa

I have just recently been made aware that the abovementioned company handed me over to their Attorneys for default or non payment of an item I bought from them. needless to say that I have never even on a single day received a call from this company asking or querying payment from me. All the contracts I have and had with this company are always paid through debit orders and to my knowledge, the debit orders always go through. Now I need to know why I was handed over. I am at a loss for...

Category : Electronics

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Country : South Africa

On the 27th of March 2018 I bought a cellphone at Pepcell Mthatha after I started using it I realised that some applications do not work. I returned it on the 3rd of April,they refused to give me another phone saying its more than 7 days.Whereas on their reciept they have written this 3rd as the last day for gaurantee and also according to my counting I returned it on the 7th day.Now I dont have a cellphone nor the money they said they gonna send it for fixing then I can check them after 31...

Category : Electronics

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Country : South Africa

I once ordered a Hawaii Y3 on contract and signed for it on the order form it was in October 2017. Therefor upon delivering date as per agreement I got a call from Vodacom Vosloorus Shop spoke to a lady. She advised that Hawaii Y3 is not on stock but will order it for me and within 2days I will get my package. Got another call from her that she mistakenly ordered a Nokia N3 instead and I agreed on that as well even thou it was more expensive than the Y3. She also advised that I sign up for...

Category : Electronics

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Country : South Africa

In December 2017 I went into the branch at Jeffreysbay Fountains mall to change my bank details before I left to go for a year to Europe, as I would still like to pay my account but will need it updated in terms for bank details for automatic debiting. I thought after my visit and checking with the guy if it was doen that that was it but NOOOOOOOOOO!!!!!. Then I started a whole roll of emails asking them to please help me and all of which was returned with emails as though someone doesnt...

Category : Electronics

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Country : South Africa

I bought a phone on the 1 March 2018. The phone started giving problemsin that 7 days but due to personal reasons i couldn't bring the phone back in. I took the phone back on 12 March 2018. Just to find out that their computers are faulty and they cant sent it for repair. They would have fixed it and call me back. Till today they havent called. So i went back yesterday 13 March 2018 and the it was same story. They told me to come back today 14 March 2018. which i did and there it was same...

Category : Electronics

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Country : South Africa

i HANDED MY CELLPHONE IN AT THE CANAL WALK OFFICE ON 14 fEB 2018. CONTRACT STATE 21 WORKING DAYS...I UNDERSTAND BUT I HAVE SEND 3 EMAILS REQUESTING THEM TO INFORM MY WHAT IS WRONG WITH PHONE BECAUSE I NEED PHONE FOR MY BANK BUSINESS. IF I KNEW WHAT IS WRONG WITH MY PHONE I CAN BUY ANOTHER PHONE ..ALSO WANT TO KNOW WHY I SHOULD BUY ANOTHER HUAWEI OR ANYONE FOR THAT MATTER. CUSTOMER SERVICE IS OUTRAGEOUSLY BAD.

Category : Electronics

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Country : South Africa

Good day I have upgraded my contract in December, the new phone was delivered on the 15th December 2017.In January the phone was stolen in my house still sealed the simcard was not in the phone. On the 11th of January 2018 I went to Cell C to blacklist the phone. First they said it can not be done because the simcard was not in the phone and I needed the IMIE number. I have then contacted Cell C customer care and a lady with the name Senzi said the Serial Number on the Delivery Note is the...

Category : Electronics

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Country : South Africa

Vodacom sent me a letter that I owe them R3042.71 and that's not true, I have a contract phone and the agreement was I am paying an amount of R149.00 and getting an airtime of R100.00 and SMSs, and I only received airtime for only 2/3 months and didn't receive it again, but they where debiting money from my account and I ended up stopping them from debiting my money cos I'm not getting what we've agreed on. I phoned them previously and I didn't receive any better service and I phoned again...

Category : Electronics

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Country : South Africa

MTN allowed three numbers to be opened on my current line which is 0722060507 and was given reference numbers 8335991 and 14762647. MTN used to debit from my account up until September after this fraud on my account. They therefore proposed that I start paying cash for my account whilst they are investigating my case. MTN took two months to resolve my case and now they are insisting that since they have not being debiting from my account which is behind by two months, that I pay them the...

Category : Electronics

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Country : South Africa

I bought a Stylo handset on the 31st of January and only to find out that the cellphone charger isn't working now the phone is still under the 7 day period and all they can say is they cant fix the accessory and that theres nothing they can do about it so where does that leave me as a customer because i dont have another charger for the phone. im not happy at all with the service and the attitude the manager gave me.

Category : Electronics

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Country : South Africa

I purchased a cell phone at Power Fashion Factory Tsakane mall from a cashier called Ntabi Morare on the 27th Jan 2018 and she took my details and promised to Rica my sim card later that day and assured me that on the 28th Jan 2018 in the morning my sim card will be active but never did.

Category : Electronics

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Country : South Africa

I had a contract with mtn for years .after years of bad service and ignorance from mtn I cancelled the two contracts I had . I was at the n1 city goodwood branch of mtn where the contracts was cancelled by me by phoning the 808 nr givin to me by the staff at the time . my 078 cell nr was cancelled by phone and no ref nr was givin to me .the second contract expired and I once again went to the same branch where I phoned the 808 nr to have it cancelled and no ref nr was given to me . I broke up...

Category : Electronics

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Country : South Africa

Kagiso mall pep cell is the worst store ever, when I got there to lay bye a phone on my company's account the sales lady by the name of Lilly gave me extremely bad attitude by being rude and telling me how they don't have stock and even if they had they can't give to me... I asked the pep store ladies to help me but she was rude and swearing at them for trying to help, I don't really know or understand why because we don't even know each other.. Now I've decided to call line but it...

Category : Electronics

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Country : South Africa

I order a Sennheiser bluetooth headphones at Takealot and struggle to make a payment with my credit card on their system. I immediately pay with EFT, but due to the fact that I try with my credit card first the price changes. I pay the amount that was required the first time and phone the support operator. He told me that I must send proof of payment and the original order number. This I done within 1 hour. I then waited for their response. Two days from order date, I send an email...

Category : Electronics

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Country : South Africa

On 28 November 2017 I ordered a microwave oven online from Dion Wired, did the EFT and received an email saying the goods will be delivered within 5-10 days... After numerous phone calls and emails, the Customer Service Dept. doesn't even bother to answer my calls or emails, and when they, for some reason do answer, I can only speak to the switchboard / person answering the phone, but NOT ONCE have I received an answer on what is going on... I think this is absolutely unacceptable to treat...

Category : Electronics

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Country : South Africa

My steering wheel locked whilst driving on the N12. I was on a bend, had no control of the car, my whole family and I almost died as I lost control of the car and was almost run over by trucks and cars coming from behind me. I called VW Assist to come and tow my car. I waited for over an hour for VW Assist to come and tow me until a passenger stopped to see what the problem was but couldn't pick up anything. Shortly thereafter I managed to start my car and get myself to a place of safety. A...

Category : Electronics

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Country : South Africa

istores at Clearwater manger have got a very bad attitute against customers! Can’t tell customer excactly what they need to bring with when collecting the new phone! I don’t stay close to clearwater 40 km away! So when I arrive can’t receive my phone - documents! 3 days leters I went again and then I herad they sell my phone! Nobody tell me they only keep my phone for 24hours! Bad bad service and communication with customers!, Thathappens when you don’t need customers! Daryn...

Category : Electronics

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Country : South Africa

Tel Not working at the moment . Takes 7 seconds to dial out. telkom phone . On new Fibre Optics, Does not record messages as the old phone did.Cuts off calls.

Category : Electronics

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Country : South Africa

On 8 December 2017 a technician from the LG service centre came out to my house as my washing machine was making a loud noise. The technician opened the machine and made his observations. He told me that the bearings has ceased and I need another spider (which is holding the drum). I still told him that at least it is still working for now. On 14 December 2017 I tried to use my machine again for the first time after he worked on it and it was completely broken. It switched on but the drum...

Category : Electronics

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Country : South Africa

Good day Hopefully somebody will assist me, because I've been going back and forth for days now trying to sort out this issue. I will get straight to the point, I bought a Hisense H299BME-WD fridge from Makro on the 4th of November 2017. Been using it for just over two weeks now, the bottem part (freezer) worked perfectly until Tuesday Morning, the top part doesn't make cold at all. I've logged a complaint on the Hisense website and phoned in. This is utter bull**** and...

Category : Electronics

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Country : South Africa

I purchased almost R50k worth of prizes for a company incentive on the 15th November. Payment was done by the 17th November. It is now 14 working days later and still no delivery has been made. I have contacted the call centre and even Lerato who is the National Customer Services Manager at head office. She has been absolutely no help, not even the decency to respond to my emails or calls. Has been promising me delivery since Wednesday 29th November. Told me the stock is coming from the...

Category : Electronics

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Country : South Africa

I BOUGHT A FRIDGE FROM MAKR ON THE 24 NOVEMBER 2017 WHIC WAS MEANT TO BE DELIVERED WITHIN 5 WORKING DAYS. 6 WORKING DAYS LATER, MAKRO HAS NOT INDICATED THE EXPECTED DELIVERY DATE AND I CANT GET THROUGH TO THEIR CALL CENTRE ON THE PHONE.

Category : Electronics

(1) Replies

Country : South Africa

On the 2nd of October 2017 i booked in a cellphone for repair at the Samsung Smart Care Centre at Constantia Kloof. Over a month later i received a call from a very arrogant consultant regarding my repair. i decided to go into the centre personally to address this issue. Guess What? the centre is shut down without any notice to there clients. Called the number on the door and till today no positive feedback.I purchased three of these samsung cellular Phones at the same time. Three certified...

Category : Electronics

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Country : South Africa

I PURCHASED A HURRICANE PEARL DUAL SIM CARD IN KZN , AUGUST 2017 , AFTER A WHILE I REALIZED THAT THE CELL HAS A CHARGING PROBLEM AND I TOOK IT TO THE NEAREST BRANCH WHERE I LIVE IE. PEP CELL STORE - KWAGGASRAND MALL PRETORIA WEST. A CONSULTANT BY THE NAME OF MS NDZUMBULO ATTENDED TO ME BUT BEFORE SHE BOOKED IT IN SHE WANTED TO TEST IT ...I QUESTIONED AS TO WHY DOES SHE HAS THE EXPERIENCE TO DO SO ..THEN SHE BOOKED THE CELL IN ON THE 14. OCTOBER 2017 . IT IS WITH GREAT REGRET UP UNTILL NOW I...

Category : Electronics

(0) Replies

Country : South Africa

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