Electronics Complaints

What a crap tv and experience, state of the are that works for 5min at best, dstv now wont stream keeps freezing, netflix keeps crashing, tv quality on a UHD is awful even my 5 uear old LG IS FAR SUPERIOR. We value your feedback and note your concerns. Please send us an email to [email protected] and I will make sure a Retentions Agent contacts you within 24hrs to discuss how we can resolve this. We look forward to hearing from you. Kind Regards, Hisene SA Service Team...

Category : Electronics

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Country : South Africa

FRAUD- CANT UPGRADE MY CONTRACT-I needed to upgrade my phone in November only to find that someone had already upgraded without my consent (not that anyone consent for someone else to upgrade another contract- Fraud). I then opened a Fraud case submitted all my documents to Eastgate Vodashop branch. NO update from them where I then called customer centre where they promised 24 hour response which they did not honor. 5 days later received a message that case was closed. I still can't...

Category : Electronics

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Country : South Africa

I brought a heat last year june n this morning it bust.i took back to the store and they refuse to take it back n i didn't get my money back

Category : Electronics

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Country : South Africa

On the 22-Dec-2018 I bought a TV Game from Game Stores in Benoni, Lake-Side Mall, On the box of the unit it stipulates that there are 500 games built in however upon installation I only see 100 games being built in, what happened to the other 400 games? I don't understand how a box can say one thing while the product itself has a different one, Emailed them the same day, to query about this false advertising and received an automated response confirming receipt of my email, On the...

Category : Electronics

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Country : South Africa

STILL CHASING FOR A REFUND SINCE DECEMBER 2018,WE ARE NOW IN 2019 AND THEY HOLDING ON TO MY R999.99 PLEASE SEE A LIST OF ALL EMAILS SENT AND RECEIVED FROM TAKEALOT.COM DONT BUY FROM THEM PLEASE Zandile Takealot Payments GOOD DAY WHAT IS THE UPDATE ON MY CASH REFUND FROM LAST YEAR............HOW LONG MUST ONE WAIT FOR AS YOU HAVE INCONVENIENCED ME ENOUGH.....I TOLD YOU ALREADY WE DO NOT WANT A REPLACEMENT NOR DO WE WANT TO SHOP WITH YOUR COMPANY I NEED...

Category : Electronics

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Country : South Africa

purchased mi mate tablet for my daughter for xmas 2018 only to open the box and see that the device does not actually switch on, advised takealot.com that we need a replacement as this brought tears to an innocent child, bear in mind her mother went all out to surprise her child, another replacement was sent out, even worse that the first this one all the icons were stuck, the childs games were not opening, false advertising and packaging that it being done here, i asked them to take it back...

Category : Electronics

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Country : South Africa

I took my phone in to the Truworths in Eastgate Mall, on the 2nd December. When I called the MTN follow up centre on 0839000564 was took that the phone was only taken to the centre on the 7th meaning that the process was now delayed. I was promised weekly updates but none where provided. Everything I called the store I was told that the Cellphone lady is on lunch and I will be called back but now call back was provided. I am highly disappointed with the service that I have received. This is...

Category : Electronics

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Country : South Africa

My cell phone has been collected by your courier service company for repairs on the 6th November 2018, so many calls to call your I smart call center. It's has beenot with them up tokay, no one,cares to notify me what's happening with my cell phone,ihave made telephone communication with them and even ask if they, could email me the feedback, they're not able to do that. I sent an email to your customer service and she replied me.I, must wait for 21 days to 31 days which I, have done, I...

Category : Electronics

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Country : South Africa

I had a cracked screen on IPhone 6 and took it to WeFix Cresta. They quoted R 1000 and 1 hour to fix. Brilliant I thought. Collected the phone 1 hour later, tested the new screen and all seemed fine. Took phone home, into my office on charger and next morning screen was black with a stripe from top to bottom. I took it back to WeFix thinking they would correct whatever they did wrong - only to hear that "you dropped your phone and that is why the new screen is not working and is lifting on...

Category : Electronics

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Country : South Africa

On 23/11/2018 I placed an order for 2 items on Invoice #:- 91597 from One Deal A day. The Items were received about a week later.I battled for 2 days to get the M2 Intelligence Health Bracelet to work. It would not charge at all and I could never use it. I e-mailed the company the following day regarding the faulty item and requested a refund of the R299-99 that I paid for the item. To date I have had no response from them. Another problem that I have is that whilst ordering, a section in...

Category : Electronics

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Country : South Africa

I was charged R2000 for an original LCD for my Samsung A5. The repair was done on the 27th November 2018 and on the 30th November 2018, my screen started to go purple in patches. On the 1st December when I took it back to the owner of the shop, Malik, he advised me that there is no guarantee on LCDs and I probably sat on the phone. He said that he had no responsibility for replacing the LCD or refunding me my money.

Category : Electronics

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Country : South Africa

Good day, I have had the worst service from a company called PANASERVICE,which is contracted by SAMSUNG, to repair or service electronics. I bought a Samsung stove and have an extended warranty with the shop where I bought the appliance. The oven developed a problem last year 2017 Dec, I reported to Panaservice early 2018, I tell you up to today it has not been fixed, I am even scared now, me and my family are at a safety risk, more than a dozen technicians have been to my house open up the...

Category : Electronics

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Country : South Africa

I bought a router on the 27 November 2018 at Pep Cell , when I got home it was slow I took it back the next day in its original package they refuse to take it back i told them it's not what I'm looking for . So I asked how can I keep something that is useless to me since I'm not satisfied .Balfour Pep cell

Category : Electronics

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Country : South Africa

hi my name is nompumelelo mbambo I took out a cell phone contract on the 29/10/2018 with mtn Clearwater mall for 2 nokia 6.1 cell phones ,invoice number:INV44901371 nokia 6.1 TA-1050 SS3/32ZA (11pl2bw1a17)black ct &nokia6.1 TA-1050 SS3/32 ZA (11PL2WW1AO2)WHITE CT ACC NUMBER:A5690441 SABC0052 STORE-CLEARWATERROODEPOORT SALESPERSON EMELDA MOTSIDIDI I got the phones on the 29th 10 2019 then 3 days later one of the phones had a signal problem then took it back in good shape then at the shop...

Category : Electronics

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Country : South Africa

They installed a New Explorer 2 on the 6-11-2018 and still have not put up the dish. And when phoning them they said they will be there to do it. And there installation was done of a very bad quality. The second explorer 2 interferes with the main decoder. They are really not in any has at all to see to there customers.

Category : Electronics

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Country : South Africa

I went into contract with Cell C on the 31st of October 2018 and I was supposed to receive two devices and a extra sim card for data. On Monday 5th of November I only received one device with its sim card and the extra data sim card. I phoned them and I was told it is with the courier company but two weeks later Still nothing being delivered.I tried to get into contact with Cell c again via phone and website but no response. It seems as if they say you get a lot of things but when they...

Category : Electronics

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Country : South Africa

I bought myself a Samsung S7 edge phone as I never had problems with any of my other samsung phones. I still have a S4 mini that is working. The S7 had been repaired twice for charging problems and moisture but it is a waterproof phone. I an really dissatisfied with this phone.

Category : Electronics

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Country : South Africa

I went to the Cell C store at Gateway in Durban on 17/10/2018 to upgrade my existing mobile contract.Firstly I was only attended to after an hour's wait. Secondly upon successfully answering the usual security questions I was told that there was a status( a negative comment) against my name and therefore could not be upgraded. After much convincing that I never ever had such problems before the consultant finally processed my request. I insisted that I be told the nature of the status so...

Category : Electronics

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Country : South Africa

Good Day On the 11 August my mom ordered the Unlimitedhome for R605 per month, at your Cresta store, till of this day we still haven’t received anything. On the 28 August I called your call centre and I was told our order is sitting with the verification department as they couldn’t pick up our address, which I find it very strange as I was in the very same store where I ported my number and the very same system picked up the same address. On the 30 August I went to your Cresta store...

Category : Electronics

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Country : South Africa

I took a contract phone with MTN around June and it got lost in August. The store consultants did not explain to me that i needed to use their simcard at all times therefore i was rotating the simcards. I reported my claim and after a week i got a call from one of the consultants saying my claim will be declined and there is nothing that he can do. I then asked for the contact details for their complaints department and he promised to send me an email with the details of my claim and the...

Category : Electronics

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Country : South Africa

I was contacted by a lady by the name of Noni from Mondo on behalfe of Telkom offering me a cell phone contract. After all the verification and everything i was approved and the deal was concluded with a promise that my phone will be delivered in 7 to 14 working days. Its been 3 weeks now since i was contacted, the sim connection was already deducted from my account without having the phone. I cant understand how a huge company like Telkom can have such amature's like Mondo act on their...

Category : Electronics

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Country : South Africa

I've took out a contract on the 13th of August - nr in question - ********** . This was an online deal. The adverti*****t on the website was incorrect. When I did the order, it was for a HUAWEI P8 LITE 2017 / ANCOLET BOONZAAIER - a 32 Gig. I have the ad and screenshots as well. When I ordered it, I asked more than once if it is the 32Gig, it turned out they've send me the 16Gig and that there is no 32Gig available in South Africa. Therefor it was false advertising. I complained about it and...

Category : Electronics

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Country : South Africa

I bought a exercise bike from Macro Polokwane and when I wanted to assemble the bike I found that there are no screws or anything in the box. I spoke to the department manager who advised me that it is my fault and that I must bring it back. I asked how it is my fault but all I got was attitude. and he implied that I am lying. I think this is no way to treat a loyal customer who buys 90% of all my goods from macro

Category : Electronics

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Country : South Africa

SAMSUNG SA says sorry, we can't help you. Below problem: Samsung 51" Plasma panel only last 2 to 3 years. I bought this panel in 2013. A year later, 2014 there was a solid vertical line on the side and with loads of trouble finally got a warranty claim done. Then towards end of 2015 again - same issue - this time around it was a much more hassled process as it was out of warranty. Luckily in good faith Samsung replaced it as i suspect they know there is a problem. But now, really 3...

Category : Electronics

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Country : South Africa

I received a call from Telkom in June to say that they are going to change my residential line to a cordless device. They delivered the sim card with no devise. They disconnect my line without letting us know and when I tried to follow up now no apologies nothing they just said they are logging a call for the devise. This was the Telkom ref number 202260392A. No ETA or nothing and I'm still sitting without a line. I must say Telkom's service is very bad. I was holding on for 22 min before...

Category : Electronics

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Country : South Africa

if you own a nokia cell phone and need a authorised repair shop in cape town please do not use SIETEK in Ndabeni I have experienced the worst service ever from this company they never phone you back to update you the technician is almost never at the shop and his phone is forever on voicemail what he say and what he do is worlds apart pathetic service

Category : Electronics

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Country : South Africa

The agent by the name if Boniswa Hlutyana called me on a Sartuday afternoon she offered me a special that you had on a combo of kitchen staff I odered the combo that was three months back if not four till today i have not received that order i have been going back and fourth to the post office but there is nothing.today i send my uncle to the post office deppo they advise him that my name is on the system but still there is no order for me,this is very strange cause its not the first time ive...

Category : Electronics

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Country : South Africa

IPhone 7 32 Gig Replace numerous times under false pretence and unit definitely faulty. SEE AATACHED COMPLAINT IN FULL

Category : Electronics

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Country : South Africa

IPhone 7 32 Gig battery life not supporting all functionalities and leaves me with +- 5 hours battery life. This only making two calls max and majority of whats app messaging prior to shutting of completely.

Category : Electronics

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Country : South Africa

IPhone 7 32 Gig handset poor battery life / battery not supporting the phones functionalities that lasts just +-5 hours.

Category : Electronics

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Country : South Africa

i have taken a contract with cell c on December and i was advised from the store that i need to join the insurance so that i am able to claim when something goes wrong.on Friday the 17th i was in Johannesburg CBD when i found put that they smashed the car window and stole the bag inside the car that had my device inside including the books and other stuff that belonged to my little sister whom i was travelling with at that time.The reason i kept my phone in the car was because i ran out of...

Category : Electronics

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Country : South Africa

19th July purchased 2 mini massage machines, on the condidtion that should my 82 year old not want it it could be returned. There is a 5 day return period. On the 4th day I phoned the salesman and he told me its a 3 day return policy-BUT clearly states on the invoice 5 days I called him direct and he said I was to email the customer care line which I have done and 3 weeks down the line have not heard a word I have contacted the salesman and have had no response The service is shocking

Category : Electronics

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Country : South Africa

have never been so disappointed before mrp mobile is close to beating the corruption at top government level scandal in the way they conduct business debit orders going off accounts for a product that doesn't work and still goes off when product in for repairs but the best is being told you need to send your phone in 3 to 4 time or more for repairs before they cancel the contract so they actually telling the consumer they know about there s--t product they selling to us and still take...

Category : Electronics

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Country : South Africa

House and Home Westgate has had our Panasonic Blu Ray from May 2018 for repairs just to find out today 8th August 2018 it has been in stock with them from the 1st June 2018 and till today we have not had any feedback and always excuses everytime.

Category : Electronics

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Country : South Africa

On Friday the third of august I bought a cellc summit phone at pep in scottsville pmb.One of its features is that it has a dual sim card and they gave me one. When I came back to the store on Saturday the superviser told me you only get one. I told her I had two previous dual sim phones I bought in the same store the latest in December 2016 or January 2017. She denied that such ever happened.Please help on what steps to take.

Category : Electronics

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Country : South Africa

Hi went to Vodacom in Gardens centre in Cape town with the specific reason to purchase a lap top with a dvd outlet for my children to watch movies on. They don't have stock in store so I asked the sales lady Lauren which lap top fit my needs. She assured me that this specific lap top has all the necessary features; she made me sign a 3 year contract and as I came home that evening I realized that this lap top does not have a dvd outlet. So I RETURNED IT THE NEXT DAY AND THEY SAIDA THAt the...

Category : Electronics

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Country : South Africa

My son's Telkom mobile phone was stolen and when I tried to report it to the 24 hour Telkom call centre I was told that the systems were offline and nothing could be done but I was advised to log on to www.telkom.co.za and try to blacklist the phone myself. The person I spoke to understood my frustration when I got very upset and I pointed out that having just had all personal information stolen I now had to give more personal information on their website as I had to register on the site. I...

Category : Electronics

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Country : South Africa

I put Samsung on notice today that I will not be accepting any further attempts to repair my TV. It is very disappointing that it has come to this as I am an avid user of Samsung products throughout my household and my entire family has Samsung phones. I have noticed the same poor screen quality on my Samsung S8 of late as it now too suffers from defects in the screen, but that I will keep as a separate topic to be tackled later. I will list my references below so that it is clear...

Category : Electronics

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Country : South Africa

Samsung RR35H6110SS/FA - s/n: 06EV43CG700065J I am very upset with this product, I have only had my fridge for 30 months, which is just over the 2 year warranty and NOW the (DA41-00757A) PC Board is faulty. This fridge and freezer set cost me over R28000, and now after 30 months the fridge is useless and no one can help me with part

Category : Electronics

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Country : South Africa

I bought a cell phone from pep stores Durbanville the phone have been sent twice for repairs, it went a 3rd time and they sent me a second hand phone so please I need someone to phone me on this matter my contact 0729903091 I need to discuss this with someone please

Category : Electronics

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Country : South Africa

Not even four months after purchasing a Garmin Forerunner 30 the watch literally fell off my wrist when the strap broke. This wouldn't be the end of the world if there was some sort of after sales service from Garmin. Take it to one of our local agents and they will do with it" says Garmin. However, I am now expected to pay a R 250 courier cost to send the watch back to them. This is clearly an inferior and defective product and I am not the only one to experience this problem so why should I...

Category : Electronics

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Country : South Africa

​ Dear sir or madam Please allow me to tell you my long story with iStore Cresta, this is not a pleasant story nor pleasant experience. Please consider this as a formal complaint against the staff that are working at iStore Cresta. On Sunday the 20th of May 2018, I have decided to get Iphone8 from MTN dealer, before I started the process I went to the iStore just to see if there are better deals from them. I saw their manager (Thabang) and he convinced me to get the contract from...

Category : Electronics

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Country : South Africa

I made call to Intellicell mid Jan for a cell phone contract,I statyed a month without knowing if my application was successfull or not as there was no comunication whatsoever from them. A few days in Feb got calls from them advising of dispatch on the devise & they had an incorrect address for the dilivery.How I wish could've cancelled the damn contract on that day, on the 5th Feb I received the device,I had a new number was not ported as promised then an sms that a d/o will run in 48...

Category : Electronics

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Country : South Africa

I need to do a sim swop on this number 083 7929 622 when I call in Im being told that my number is a contract and its not reflecting on cell c so I need to know what should I do because my number was never a contract number and I dont how? coz the last time I did the Sim Swop I went directly to your store so I dont understand and the sim swop was done I paid R10. Then on the 20th I called 083 1234 as they instructed I spoke with Ova Motaung who told me that my number is not a contract and...

Category : Electronics

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Country : South Africa

I bought this phone cash out of the shop for 1reason, I don't want to buy someone else's crap, but I should of gone that route. This 7 day guarantee is utter nonsense and now you telling me about repairs and it will take a month excluding weekends and public holidays. I don't want a repaired phone that's why I bought it out the shop. So now what do I do

Category : Electronics

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Country : South Africa

I bought this phone cash out of the shop for 1reason, I don't want to buy someone else's crap, but I should of gone that route. This 7 day guarantee is utter nonsense and now you telling me about repairs and it will take a month excluding weekends and public holidays. I don't want a repaired phone that's why I bought it out the shop. So now what do I do

Category : Electronics

(1) Replies

Country : South Africa

In Sept 2016 I took out a cellphone contract with Telkom for a Hauwei P8 Lite and airtime package. I August 2017 the phone started playing up, getting hot, freezing and losing contact names. I took it back to Telkom who have differing opinions on the warranty period, depending on which consultant you spoke to. After much fuss, the proof of purchase was obtained and the instrument was handed in, with a 21day turn around time expected. After 3 weeks, I started trying to locate the service...

Category : Electronics

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Country : South Africa

I took my laptop to the king Williamstown shop because it was not switching on, they also tried it but failed , they advised that they will send it for repairs and indicated that if its broken because of human error I will be liable to pay. after a month in their possession they reported that it has a broken screen, when I asked them to show the photos of it, it really had a big crack. this PC was packaged in front of me at the store with no crack , but their workshop said it came to them not...

Category : Electronics

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Country : South Africa

I have just recently been made aware that the abovementioned company handed me over to their Attorneys for default or non payment of an item I bought from them. needless to say that I have never even on a single day received a call from this company asking or querying payment from me. All the contracts I have and had with this company are always paid through debit orders and to my knowledge, the debit orders always go through. Now I need to know why I was handed over. I am at a loss for...

Category : Electronics

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Country : South Africa

On the 27th of March 2018 I bought a cellphone at Pepcell Mthatha after I started using it I realised that some applications do not work. I returned it on the 3rd of April,they refused to give me another phone saying its more than 7 days.Whereas on their reciept they have written this 3rd as the last day for gaurantee and also according to my counting I returned it on the 7th day.Now I dont have a cellphone nor the money they said they gonna send it for fixing then I can check them after 31...

Category : Electronics

(0) Replies

Country : South Africa

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