Electronics Complaints

I originally ordered a tablet and a phone on a contract they they offered after it was delivered they decided to charge me separately so I went back and asked for it to be sorted out and have not heard a thing nearly a year later, I now get a letter of demand for a payment for 2720.00 and legal costs and they have black listed me I am so disgusted as they take my money every month but because of their mess up I end up with their stuff up, I am also considering taking it up legally as they are...

Category : Electronics

(0) Replies

Country : South Africa

I bought the LG 50inch TV last year June from Joshua Doore. 6weeks ago it switched off. It has done the same thing twice already and this is the 3rd. I laid a complaint to the branch and because I didn't get the help I needed, I took the matter to the customer services. They have not helped me still. They always send me a message saying "YOUR COMPLAINT HAS BEEN ESCALATED FOR URGENT ATTENTION AND WE ARE CURRENTLY AWAITING THE FEEDBACK WHICH WILL BE PROVIDED TO YOU AT FIRST OPPORTUNITY."I have...

Category : Electronics

(0) Replies

Country : South Africa

I bought this smart LG TV - LG 55" 3D SMART LA6210 on the 21st of September 2013 at STAX Fourways. The TV started giving problems about a week ago. It started off with lines across the TV as well as lines down the screen. The next thing the pictures started shaking and getting blurry. It just got worse and worse. I called STAX fourways and when I did not get a reply I decided to walk in there. The shop was closed. I then called their Dunkeld branch, where luckily, the fellow that had sold me...

Category : Electronics

(0) Replies

Country : South Africa

My contract with Vodacom includes an iPhone 6S handset. In Nov 2015, the handset over heated during usage and the handset automatically turned off. The extreme heat resulted in an almost unnoticeable bend of the handset. Vodacom now wants me to pay R 4588 to replace the handset still under guarantee. This is not acceptable at all.

Category : Electronics

(0) Replies

Country : South Africa

I had a Tracker device installed in my Isuzu 280 Turbo D/C with canopy on 1 March 2015. In that period I had regular calls from Tracker enquiring if I was satisfied with their service.For obvious reasons I had no comment other than expressing my assurance that my vehicle could be traced in the case of theft. On 19/01/2016 I had another such a call and low and behold the vehicle was stolen on 23/01/2016 (3 days later)! Was this coincidence or just a turn of fate !5 weeks later I called Tracker...

Category : Electronics

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Country : South Africa

On February 2, 2016, I filled out a form on the site: www.electroservice.co.za (011) 568-1715/6/7) to request for my freezer to be repaired. On February 3, 2016 they sent a technician by the name of Wilson Manda (061 283 6898) to come look at the problem. Before he left, I made him aware that the fault light is still on (which is why I was able to tell that the freezer part of the fridge had a problem to begin with). He then told me that the light will go off as soon as the the freezer gets...

Category : Electronics

(0) Replies

Country : South Africa

I would want to report a bad service I received from cellc and their delivery comany RAM, I got. Contract phone from cellc after a callcentre agent advertised the samsung tab lite phone to me and she told me of all benefits that would come with the package, I then received the phone late thaan the day they promised I would get it.to my surprise the phone didn't work,I then reported the it, after that cellc after I notified them lied to me and saying RAM couriers will come and collect the...

Category : Electronics

(0) Replies

Country : South Africa

After taking my Samsung S6 edge to the MTN walk in centre at Century City I was told to take it Samsung Smartcare Centre. I did this on 4th February. I was told I will receive feedback within 5 days, only received a quote on day 6. This after I called them numerous times and left messages for the manager to call me back. Im still waiting for a call from the manager. I escalated it to Samsung South Africa in Jhb and eventually spoke to Karabo (supervisor complaints dept) who assured me she...

Category : Electronics

(0) Replies

Country : South Africa

To whom it may concern I took my kettle back to the the shoprite where I bought it in gatesville shoprite my complain was that the kettle were still working but there were comming white stuff like powder out of the urn and the powder were all over inside the kettle my mom whose 70 years old her stomack were cramping and running for more than a week the same happend to me and my 2 daughters I had to go buy fresh fruits from the stalls every day and I bought 2 pks of kimbies for my mom I also...

Category : Electronics

(0) Replies

Country : South Africa

My service from TELKOM this week has been disgusting. i cannot believe that this is how we as customers are treated. I had in the last two days been in contact with telkom in regards to my grans land line who is currently away on holiday. and i have been having problems with her line and phone. I had been in contact with Telkom via telephone in regards to the line and new wireless phone. i was told that there was an issue with said device and line and that i needed to go to my nearest telkom...

Category : Electronics

(0) Replies

Country : South Africa

On 2015-12-11 I took my phone Sony Experia M4 Aqua to Mtn walk in technical service centre as it was not charging and losing power after 9 days of use from new.Till now I havent received a replacement or anything after a month.Only promises and stories from the mtn walk in technical service centre in Worrakerstreet Newtonpark from the acting manager and today from the manager.Complaint was lodged with consumer protection who told them they are using unfair business practice.The phone cost...

Category : Electronics

(0) Replies

Country : South Africa

Good-day, We have an existing contract with Vodacom with a Sony Z3 phone. Which was taken in May 2015.This phone was advertised as a waterproof phone. However in October 2015 it fell in water less than 100cm.The phoned worked, but the next day the screen was blank. Sent it in to Vodacom repairs and they said we can not fix the phone because the ports were opened. We sent it back saying impossible it has a cover and who walks around with the ports open. Vodacom does not want to take...

Category : Electronics

(0) Replies

Country : South Africa

I bought music system and ever since its been giving me problems en its been back to the shop more than ten times,at the present moment its in there shop for 6 months now en they are now telling me that they can't find parts to fix it

Category : Electronics

(0) Replies

Country : South Africa

I purchased a Sony TV from House and Home Amanzimtoti . When i opened the box the tv stand was broken and the HMDMI port was not working . I paid cash for the tv .I reported this to the salesmann and the Sales Manager the nest day .I went to House and Home continuously (4 times) to enquire about the TV . I was told that the tv will need to be sent for repairs . I waited for two weeks before the repair company arrived . Two weeks later i was told that I need to R350 for the repair work from...

Category : Electronics

(0) Replies

Country : South Africa

We bought this Russell Hobbs portable aircon back in November 2013, it had a 1 year original warranty, we then paid for a two year extended warranty (meaning we had a 3 year warranty on this item) on this item as well. It worked fine for 11 months before it broke for the 1st time. The warranty states that it should be fixed 3 times and if it breaks the 4th it will be replaced or refunded. It broke a second time a few months after the 1st, and then a 3rd time not even a month later. All due to...

Category : Electronics

(0) Replies

Country : South Africa

Cash crusaders vanderbijlpark the manager is resist just becouse we blacks he cant solve our problem treating is customas like ther are not important and have no right of say over the bad customer service. Same one should do something about is resist behavior

Category : Electronics

(0) Replies

Country : South Africa

I TOOK MY DISHWASHER IN TO BE FIXED(LEEKING WATER) I GOT IT BACK JUST THE SAME AS WHAT IT WAS,TOLD THE LADY SHE SAID SHE WOULD COME BACK TO ME NO RESPONSE, WENT TO THERE SHOP SPOKE TO A MAN AND HE SAID THEY WOULD COME BACK TO ME, STILL NO RESPONSE. THE WHOLE ISSUE IS THE LADY SAID WHERE I WAS GOING TO TAKE IT THE SERVICE IS POOR I WILL GET BETER SERVICE FROM HER, AND THIS IS THE SERVICE WHAT IM GETTING, STILL WASHING DISHES MY SELF WHY HAVE I GOT A DISHWASHER THEN.

Category : Electronics

(0) Replies

Country : South Africa

Good Day, We have a problem, we are overbilled for the last two months now, we did go in to the store on the 19th June 2015 and they did nothing on the matter yet. Yesterday we went to the shop again and the people in the store was very rude with us and have a lot of excuses. We are a customer for mtn for more the 2years but with this problem we want cancel our contracts and go to another network. The contract on the system are different of the one we had sign for and have a copy of. Today...

Category : Electronics

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Country : South Africa

A guy from Fourways Electrical came and fix my geyser two weeks ago because the geyser has no hot water. He changed the element and thermostat of my geyser, saying job is done. However the geyser still have no hot water. I phoned them for more than a week and request them to send out another technician, they keep on promising date and time but never show up. I phoned them again this morning, the boss was saying i must call technician from another company and fix my geyset, and THEY WILL NOT...

Category : Electronics

(0) Replies

Country : South Africa

I have been waiting since 19 March (when the installment for the the Samsung device 7 inch went off my bank account), for feedback on when I can expect delivery. I have had no correspondence other than what is initiated by myself regarding this matter. I have been on hold (customer call center on number 10213) for more than 40 mins to talk to who they call the supervisor Sabelo Nyawo to assist me as last week Tuesday 31 March he promised that I would receive my device by 7th April, which is...

Category : Electronics

(0) Replies

Country : South Africa

I have 2 contracts with Telkom Mobile. I upgraded in the first week of February 2015. Got the new phones. Beginning of this month I was sent my two invoices stated basically double the amount I used to pay. When queried, I sent an email querying the amounts. So they told me that I have to pay a full month for February for the two previous phones as well as a full month for February for the new ones at the same time. No pro rata charged for the phones. If this was told to me I would not have...

Category : Electronics

(0) Replies

Country : South Africa

Hi I am very much disappointed with Vodacom, last year December 2014 I took a contract on a HUAWEI Tablet and I received it after Christmas, so while I was inserting a sim card the I dint inserted properly then it jammed so I took it to VODACOM REPAIRS MENLYN and it was sorted and everything was fine. After few days it started again that there is no sim card and I took it again to MENLYN and within 2 weeks I received a sms saying that I should come and collect then they said I should do sim...

Category : Electronics

(0) Replies

Country : South Africa

My car were stolen and I had the tracking device of Beanie in my ca5r.When I phone them they cant tell me where my car is. I got my car back by my self 1.30hour later. I sill phone the company to assist me with my car. On the sunday at 08.45am I received the first call from Beanie to say that they retrieved my car and it is standing at the Police station in Rustenburg. I told them that the car were standing there already from the Saterday moring at4am. then I asked to cancel the contract and...

Category : Electronics

(0) Replies

Country : South Africa

We have had no telephone service for the last month. Telkom has this sneaky way now of not answering the phone when you phone in a fault. They have this voice talking to you saying;.....Your fault is being attended to with the same reference number for the last month. We have just spent money on their adsl system and found when we came back from holiday in January that our service is not working. We have been to the local Telkom shop at least 6 times reporting our problem, but still nothing...

Category : Electronics

(0) Replies

Country : South Africa

I GOT A NOKIA ASHA 210 ON TWO YEAR CONTRACT. AND AFTER SIX MONTHS THE PHONE JUST WOULD NOT OPORAT AND OPEN OR SEND MESSAGES. I TOOK IT ONTO MTNON THE 17/01/2015 WHERE THEY PROMISED ME I WOULD HAVE A NEW PHONE ON OR BY THWE 20/01/2015. WHEN I FOLLOWED UP ON THE PHONE ON THE 20/01/2015 THE PHONE HAS NOT EVEN BEEN SENT IN FOR QUOTATION OR ANYTHING AND IS STILL LAYING IN THE SHOP. I FIND THIS ABSOLUTALY APPAULING SERVICE.

Category : Electronics

(0) Replies

Country : South Africa

I have 4 contracts with 8ta mobile and I'm having no luck with my complaints being sorted out in the way I would like it to .1st issue is that my account is being debited on the wrong date,resulting my account ending up In a suspension state then it's such a mission to get it out of the suspension state due to your incompetent staff . I suppose to be getting an email every month with regards to my statement that's never done . I upgraded my contract at the store and was charged a fee of R100...

Category : Electronics

(2) Replies

Country : South Africa

Can someone please tell me how far my phone that has gone in for repair is. no one seems to know what is happening to my phone or where it is exactly. i am fraustrated. Tried to call mtn cutsomer care and any other head office number i can get hold of. its either no one answers or i am placed on hold for endless times...

Category : Electronics

(0) Replies

Country : South Africa

Can someone please tell me how far my phone that has gone in for repair is. no one seems to know what is happening to my phone or where it is exactly. i am fraustrated. Tried to call mtn cutsomer care and any other head office number i can get hold of. its either no one answers or i am placed on hold for endless times...

Category : Electronics

(0) Replies

Country : South Africa

Three months out of warranty my little used 46" LED TV developed a line down the screen. A technician came past my home and told me it would cost R4.500 to repair the panel as it was out of warranty. Such an amount is obviously uneconomical. I complained about this to Samsung by email who suggested that it could be repaired but that first I must take the set to one of their service centres who would send them a damages report. Their service centre charged me R200 to send them the report and...

Category : Electronics

(0) Replies

Country : South Africa

I went to update my celphone contract. I have been informed that in the event of the cellphone is faulty I must return it in 7days It kept on freezing and I lost all my pictures, videos etc. I returned the cellphone and they gave me another Blackberry same as the one that I were complain about. This 2 BB damaged also my memorycard. I dont want to see a BB again MTN said that I can get another tipe of phone but now I got to wait 10days or longer for a phone

Category : Electronics

(0) Replies

Country : South Africa

My past 2 years with Foto First has been an uphill battle.Between 31 Aug and 2 Sept I went there 3 times and every time they got something wrong. The manager promised to deliver my photos to my home address on the evening of the 4th-still waiting.Reported the matter to head office on 4 Sept.I followed up with head ofioce on 5 Sept after I was told I will be contacted. Adam then promised to contact me for a meeting. Now 20 days later-still nothing!!

Category : Electronics

(2) Replies

Country : South Africa

I upgraded to a Samsung s5 on Monday (15/9/14). The same day the screen went blank and the next day I took it back to the store and they said they will send the phone to the repair centre for an assessment and I will heamr from them if I will be issued with a new phone in 5 working days time..then later the Tuesday I was contacted and told my phone fell and it was my fault and it must be sent to the advanced repair centre...i was quite annoyed as the phone had not fallen and I had even bought...

Category : Electronics

(0) Replies

Country : South Africa

DO NOT TAKE ANY OF YOUR ELECTRONICS / COMPUTERS TO MR COMPUTER THEY DON'T DO WHAT THEY SAY. YOU WILL NEVER SEE YOU EQUIPMENT AGAIN!!!! I took my laptop to Mr Computer in Boksburg to have a bigger memory put in.When I collected my laptop and had it checked by our IT Manager there was no bigger memory put in. I took it back to Mr Computer in Boksburg and they said that they will have a look. I never again heard from them. After about two months I went back to see what is happening to my laptop...

Category : Electronics

(0) Replies

Country : South Africa

I bought a brand new Black Berry Z3 cellphone from Hi-FIm Corporation In Festival Mall Kempton Park on the 23-08-2014 and found that it is faulty. It never worked and when I returned it with the proof of purchase they dont want to refund me or replace it. they say they want to take it to repairs. How can they take it to repairs while it is still new. I need urgent help my number is 0780684691. they promised to call me by the end of the day today and they did not. I want to sue these people,...

Category : Electronics

(0) Replies

Country : South Africa

I went into Telkom mobile n1 city branch on the 22 August 2014 to take out a cellphone contract for the Iphone 5c(blue)everything was approved and signed for but they did not have the any in stock the guy that helped me"Jade"advised he would call around and get the phone for me,I'm still waiting on his call I went in to the store a few days after which he then sent me to the [email protected] store but when I got there the phone was reserved for another client. I then went from store to store no-one could...

Category : Electronics

(0) Replies

Country : South Africa

I reported that my unit was faulty last year October (2013) and have been calling religiously with no luck as no one seemed to attend my request,in January I called again to notify them that I am selling the car and was told its fine they will install a new unit as it was faulty. Unfortunately the car I sold with the faulty unit was in an accident, I thought it will be wise to notify them of the incident, By so doing I gave them an escape boat to use as their defense mechanism. I was told...

Category : Electronics

(0) Replies

Country : South Africa

I phone them to say my phone is still activated after 72 Hours. Please advise me or ur;ll cancel my contract and take the phone back.

Category : Electronics

(3) Replies

Country : South Africa

I installed adt February this year not even one year the adt system is not working,it has being 10days now no technician no nothing but their deducting my money every. Month please peolpe don't installe adt cos your going to be disappointed

Category : Electronics

(0) Replies

Country : South Africa

I bought an Asus tablet from Incredible connection in Eastgate, the gadget started giving me problems,it would freeze, witch itself off and the battery overheated. as it as still under warranty, I took it back in and they said it as gonna take 10-14 day for them to send it back to Asus, get it fixed and returned. I only received my gadget back after a full 4 weeks after numerous calls to try and get it ack. to my shock, the gadget was brought back still with the same problem and worse of it...

Category : Electronics

(0) Replies

Country : South Africa

I have a cell phone contract with autopage 5 months of having a blackberry Z10 I had problems with the phone took it in for repair I did not get my phone back but a refurbished one that was even worse then my phone took it back told them my story not they worry about it they have now given me another refurbished phone which the speakers are faulty this goes on and on I need this to be solved as autopage don't care .. Please help Thanking you Regards Fernanda Rey

Category : Electronics

(0) Replies

Country : South Africa

Be very aware of Max Music http://www.maxmusic.co.za/. I burned my fingers badly with Leon Ras from Max Music. I have been in the market for a sound power mixer and after extensive research Max Music seemed to be a quiet “honest” online dealer in musical instruments and other sound services. What a sad horrible mistake I made. Honesty and integrity does not feature at all with Leon Ras and Max Music. On 20 May 2014 I engaged with a Leon Ras from max Music who is apparently the owner...

Category : Electronics

(0) Replies

Country : South Africa

Lynda Edwards complaint about elite mobile sel 0723050420 email they got [email protected]

Category : Electronics

(0) Replies

Country : South Africa

I have send so many email to elite mobile still waiting for a copy of my contract today I phone them to do a sim swop the lady said will email me letter still waiting I drove all the way to Vodacom for nothing because I still wait for letter they have to do something about there services its sucks!!!!!!!

Category : Electronics

(0) Replies

Country : South Africa

I got a Calypso tablet from elite mobile via vodacom in September 2013. My contract was for R398.00 per month with so music included in that amount.Now they have been deducting R398 plus R500 extra on my contract for things I never requested!!! I printed my bank statement from that time and when I called elite mobile, they told me they can't help me its different companies that did that. I called all of them to claim my money back but they sent me from pillar to post. They were so rude and...

Category : Electronics

(0) Replies

Country : South Africa

Have been waiting for a month and half for my new iphone 5s to come.Very bad to sell something without any stock.all the other companies has stock besides stellenbosch.will be going on holiday friday, without any phone.very dis apointed and upset.i think i should cancel my contract ann rather get ona at vodacom!

Category : Electronics

(0) Replies

Country : South Africa

I received a new out of the box Samsung S4 Mini from Autopage on the 30.04.2014. When trying to update my Software devise was not working. Went to Autopage on the Bluff and gentleman told me to phone the office from whom I received the phone. Autopage collect the phone on the 06.05.2014 and to date they are still not able to tell me the status on the phone. Very poor service. They are quick to delivery the device but when there are problems with the device they take their time.

Category : Electronics

(0) Replies

Country : South Africa

My name is Yvonne Mpho Putuka i bought a contract phone with CELL C MY PHONE WAS BLOCKED SO I TOOK IT TO THEM(CELL C) IN NDOFAYA MALL TO BE FIXED ON JANUARY, EVEN TO DATE THEY REFUSE TO GIVE ME MY PHONE BACK, AS I WENT SEVERAL TIMES BUT THEY DON'T GIVE ME BACK MY PHONE WHICH I AM STILL PAYING R277 EVERY MONTH . THEY TELL ME MY PHONE GOT BACK AND WAS RECEIVED BY A LADY CALLED 'MAGAN' ON THE 27TH FEBRUARY BUT THEY CLAIM THEY DON'T KNOW WERE MY PHONE IS AS IT GOT LOST INSIDE THEIR STORE.PLEASE...

Category : Electronics

(0) Replies

Country : South Africa

I upgraded a contract online n mtn blocked my namba b4 I could receive the new package. When I called them they said its their procedure .I dn received my new package, to my surprise the sim was not rica'd . Went to different branches n ws not helped bt worse branch ws the one in megacity-umlazi the consultant shouted at me asking me why I bought a phone online n when I enquire a difficulty I cum to them n said she cannot help me so now its over six weeks n my phone is not working it says...

Category : Electronics

(0) Replies

Country : South Africa

BLINGSTALLATIONS INSTALL AT MY HOUSE MY NEW DSTV EXPLORER DECODER AND 5(FIVE) TV POINTS WITH TV. IT TOOKED THEM 3HOURS FOR THE WORK COST ME R5000. ALL WORK GUARANTEED FOR ONE YEAR. LESS THAN 12HOURS LATER NOT ONE OF THE TV'S WE WORKING AND I HAD TO CALL. THEY DID RESPOND QUICK AND THE TECHNICIAN FIXED THE PROBLEM. hE ADMIT IT WAS THERE FAULT. 3 MONTHS LATER ONE OF THE TV POINTS DID NOT WORK SO I HAD TO MAKE A CALL, THEY COULD HELP ME IMMEDIATELY BUT LATER PHONED TO SAY THEY HAD A...

Category : Electronics

(0) Replies

Country : South Africa

NASHUA MOBILE CARLTON CENTER STAFF MEMBER REFUSED TO TAKE IN MY INSURED CELLPHONE FOR REPAIRS AS HE WANTED TO PROVE IT WAS INDEED FAULTY AFTER I HAD GIVEN HIM THE PHONE TO CHECK HIMSELF HE THEN SAID I MUST LEAVE THE PHONE WITH HIM FOR THIRTY MINUTES WHICH WAS OBVIOUSLY NOT GOING TO HAPPEN I REFUSED AND INSISTED HE MUST BOOK IT IN HE REFUSED TELLING ME THE SYSTEM IS BUSY AND HE HAS TO PRINT A FORM THAT I MUST COMPLETE AND ITS GOING TO TAKE TIME AND THE TIME THEN WAS 17.00 AS HE POINTED AT IT...

Category : Electronics

(0) Replies

Country : South Africa

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