Electronics Complaints

Jade Kriel 39 Yvonne Str Helderkruin...

Category : Electronics

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Country : South Africa

I applied at Vodaworld Altech Autopage for a HP with Galazy phone contract in Dec 2013.After waiting a month for stock to arrive,and after them asking for my delivery address,on delivery day,I was advised that 'I was declined".This equipment was required by a student travelling to varsity next week and I am now unable to provide alternative laptop and phone as specials expired 6 jan 2014. I am also terribly concerned as my credit profile is adversely affected.Transunion says the service...

Category : Electronics

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Country : South Africa

On the 6 january 2014 I went 2 do an upgrade on my contract I wanted the s4 with da tab 3 and drifta which I was told dey did not receive their stock after goin to the store many times finally they call me today 24/01/2014 to pick it up. Only to unwrap the s4 an tab3 and find out the drifta is not their!now they tell me they can't get stock and if I want I can take the s4 an tab3 for the same price y?I sure mtn can buy me a drifta and give me after all the problems they put me through its nw...

Category : Electronics

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Country : South Africa

i went into nashua mobie at checkers centre in George, to take on the a new contract with a nokia and xbox deal on the 23rd december 2013. i came back to them onthe 2nd January 2014. up to now im still waiting for the phone and x box, i keep getting ridiculous excuses, i am really disapointed and completely concerned upgrading with nashua mobile

Category : Electronics

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Country : South Africa

BB Z10 went in for repairs at Edgars canal walk , What horrible after service renedered by Cell phone coiunter staff and Management after almost 3 and months they still havent folloed up with me and resolved my issues with BB Z10,i always have to call threm and in return they say they will call me back which never happens.i cant really complain about thier service because there has service been provided..

Category : Electronics

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Country : South Africa

these people were supposed to fix our fridge which they did and they gave us a guarantee. After a few days the fridge broke again and we have been struggling to get them out to fix it again because it is still under their guarantee. they say that they will come but we've been waiting for more than a week now and every we phone them they have some new stupid excuse!!! we are sick and tired of this nonsense and what them to fix the problem and be done with it

Category : Electronics

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Country : South Africa

What's up with the vodacom signal in Eerstegoud Polokwane, specifically Kuschke area. Have more that 300 vodacom users in a 5km radius and there is almost no signal since 4 weeks ago. The signal has always been bad but this takes the cake. No one can work and live under these circumstances. Please do something about it.

Category : Electronics

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Country : South Africa

Smartcalltech.co.za STS (011 507 4630) illegally taken R17.55 (27) times in October 2013 and Total of R750+.. September total over R300+ and now November already over R150+ from my son's (minor) cell phone. We contacted them and they refused rudely to refund us!

Category : Electronics

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Country : South Africa

My mother has been a customer of Altec Autopage for more than 8 years. In August 2013 she upgraded to a Samsung S4, and after a long telephone conversation the phone got extremely hot. She replaced the cover, and in September 2013 Autopage send the phone in for repairs. 6 weeks later she got the phone back and it still got hot, the phone went in for repairs 3 times, and after receiving the phone it got as hot a 42degrees. She took the phone back and demanded a brand new phone, as she is...

Category : Electronics

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Country : South Africa

Beware of Cable Guys! No service at all. No feedback from so called "director". On-going battle since 28/08/2013. Jean Cordier is the most unreliable "service provider" I have ever encountered. My family's security is compromised because of him.

Category : Electronics

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Country : South Africa

Long sad story. Gate motor started giving problems more than 2 months ago. Jean came to fix it. Gate would work for a day or 2, give problems again. Had to replace motor. Worked for 2 days. Problems getting hold of Jean. Always "out of cellphone range". Bearing ceased while trying to fix - had to replace casing. Have to "chase" him to get anything sorted. Would never take responsibility, passing the buck. Jean would (when I got hold of him) refer me from one business to the next. Always...

Category : Electronics

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Country : South Africa

I've taken out a new contract on 13 Oct. After numerous attempts on the line with them,my blackberry internet service was working on the 15th only.But no outgoing calls or sms can be done. I went instore to get the problem solved without success. Spent all saturday afternoon on the fone with customer care and their technical dept. Eventially a case was opened but lunchtimme on monday and no response even though I called them again this morning. The problem that I have is I took out this...

Category : Electronics

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Country : South Africa

Pro/Led Electronics one of the Samsung service centre never allow them to come and fix your unit (TV) they are bad. they are so unprofessional and the owner of the that company have bad attitute she just make noise before she understand your problem and then she want to act goody goody apologizing once she realised her barbaric action. they are currently on the panel of samsung to fix samsung TV's that have a factory problems and uder warranty. they are in pretoria. THEY ARE FULL OF STORIES....

Category : Electronics

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Country : South Africa

Vodacom is the worst network to ever exist. They are liars and thieves and as long as your monthly installment is paid they could not care if they deliver the worst ever service, as they currently are or not. Complaining doesn't help either, as they shrug it off and threaten to blacklist should one cancel the contract and not pay over R3000 for a faulty handset, that caused me to suffer a mugging that led to expensive medical expenses as the faulty handset again was out of order and I could...

Category : Electronics

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Country : South Africa

Got an ipad mini only a few months ago. It does not want to charge. Customer care say it has a scratch on so they won't fix or replace. Still have 16months on this stupid contract! They steal my money as I must pay without being able to use the damn thing!!! Ifix said it is the charger, they can't get into the ipad, so can't fix it either! Totally disgusted with Vodacom. They are sharks. We are spending thousands on them a month! Will definitely chuck them for another company who respect...

Category : Electronics

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Country : South Africa

On the box of the new cellphone as well as in verbal promise a phone newly obtained can be taken back ANY time in the box as received within 7 days for replacement etc. SHOULD YOU NOT BE HAPPY. My husbands phone had no sound 3 hours after obtaining it and 12 hours later it kept freezing. He no longer wants the phone and took int back 2 times in 1 day and NOW Nashua say "there is nothing wrong with the phone and he cannot have a replacement". I CANNOT PAY FOR SOMETHING THAT IS NOT TO MY...

Category : Electronics

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Country : South Africa

We purchased a new router from 8ta on the 18th of August 2013. We paid in advance and signed a contract (thinking it would work since we previously used their mobile internet). It doesn't work at all! We have made at least twenty phone calls and been to their office in Canal Walk, Cape town (the place we purchased it)several times to explain that we simply cannot access the internet. Every time we get promised that they will get back to us within 72 hours, a promise they haven't kept a single...

Category : Electronics

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Country : South Africa

I took a contract for laptop and it is a 24 months contract which is supposed to end 2013 September.I got shock of my life when on Saturday 24 August when i was passing by the shop and the sales lady told me that due date for cancellation my contract is the 25th August 12h00.It was news to me because i knew that my contract is ending and i dont have to complete any forms.Worse of them all is that the same laptop got damaged and when i called in they told me to contact HP of which i dnt have...

Category : Electronics

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Country : South Africa

I applied online for a loan like any other person would do, firstly no one assist me with a loan and second why do you deduct money from my bank account??I demand my money back because I didn't get any assistance I want it back as soon as possible this is terrible service...

Category : Electronics

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Country : South Africa

Afternoon Team Tomorrow it will be five weeks that I am awaiting the repair of my Sony 43" Bravia and yet no confirmed answer on the resolve of this concern. Clearly there is no interest from Sony SA nor Furniture City Strubens Valley to resolve this in the interest of the customer but rather the pointing out of their processes. With the result I have two minors on school holiday without a television at home for a week now and a client that is paying a DSTV as well as television instalment...

Category : Electronics

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Country : South Africa

I took out a cell phone contract almost 2 years ago with Altech Autopage for R100 per month for my Blackberry phone. For the first year things went okay and my phone bill never exceeded about R150 pm. Then in November and December last year my bill suddenly went up and I could not understand why. It happened again at the beginning of this year. I checked my account and saw I was being billed for GPRS when I already had BIS for my Blackberry. I phoned them on 5th March to find out what was...

Category : Electronics

(1) Replies

Country : South Africa

I received the same offer of 60 000 from this company could somebody please tell me what name do they use that appear on the statement I would like to stop the before they cause me any pain I made an application but after few minutes cancelled the application

Category : Electronics

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Country : South Africa

Firstly I received a flyer advertising the integrated heat pump product for a rate of R11499 with an asterisk next to it stating clearly 'All prices include vat, installation and Eskom rebate'.. When I call to book and make payment suddenly there's a R3500 installation fee and they have all sorts of excuses. They have since changed their flyer. I negotiated a new installation fee and paid upfront, I even sent them a picture of where the installation was to take place (replacing existing...

Category : Electronics

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Country : South Africa

Enough is enough! Vodacom is an inefficient and incompetent organisation. On 23 March, 2013, I went to the Vodacom shop at Clear Water mall to upgrade my phone. I had a Black berry Curve and was told that I was entitled to a Black Berry Curve. All the required documentation was signed and processed and I was handed the phone. It was not tested before it was given to me. After a few days, I realised that the phone was defective. It was over heating and the internet connection was...

Category : Electronics

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Country : South Africa

8ta gave me a phone that was not working and after 9 months they are unable to solve my problem. They have the worst service I have ever recieved from a provider I would suggest that if you have a broken phone it would be easier and cheaper to buy a new phone.

Category : Electronics

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Country : South Africa

Fault developed with Whirlpool dishwasher (still under warranty), contacted service centre on 10 March, engineer arrived 2 days later and removed control panel. Numerous calls made to local repair company without success. Contacted Whirlpool service centre on 25 & 27 March each occasion promised to call me back and never did. Contacted them again on 2 & 3 April and again received promises of a call back which never happened. Like the actual Whirlpool products, but beware purchasing...

Category : Electronics

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Country : South Africa

Ever since joining the MTN service provider I have had nothing but trouble and poor service. I am greatly disappointed in the way I am treated as a customer and that my complaints are never dealt with and that nobody seems to care about my difficulties. I signed up for a 3G data contract around April/May 2012. I work in the civil construction industry and am therefore required to travel around the country much for my work. I needed a mobile internet connection. My first town of work was...

Category : Electronics

(2) Replies

Country : South Africa

have been paying insurance for cellphone for 2 years. Handed phone in for repairs 9 weeks ago. after 6 weeks went in to edgars gaeway and told that need proof phone was replacd by vodacom while under insurance with them. Provided proof to Jenifer. the repair company still has not acknowledged recept of proof by fax or email. I phoned them - persons cannot understand englishe - put on hold for half hour - said would phone back - no one did. disgusting services Dr P A Winter 0845540811 acc...

Category : Electronics

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Country : South Africa

I also have problems with my Sony xperia Go. My service provider want to take responsibility on a manufacturing problem, they even replaced the handset with another Xperia Go, i contact Sony, they told me to de-activate certain features to get optimal value out of the phone battery life. If this is the case, why did they put on the phone the features, the phone doesnt come cheap its not acceptable that for a high price phone you have to minimise your usage, that is daylight robbery.

Category : Electronics

(2) Replies

Country : South Africa

I also have problems with my Sony xperia Go. My service provider want to take responsibility on a manufacturing problem, they even replaced the handset with another Xperia Go, i contact Sony, they told me to de-activate certain features to get optimal value out of the phone battery life. If this is the case, why did they put on the phone the features, the phone doesnt come cheap its not acceptable that for a high price phone you have to minimise your usage, that is daylight robbery.

Category : Electronics

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Country : South Africa

I ordered and paid R12000 for a Panasonic Camera from Waytel Electronics in Port Elizabeth. I also paid R200 delivery fees, and they promised that the camera would be delivered within 48 hours. The camera hasn't arrived, and I received an e-mail asking me to pay another R4550 for import taxes! They didn't even tell me the camera was being imported - they told me it was coming from a Warehouse in Port Elizabeth. They hung up on me when I was complaining on the phone, and they have told me...

Category : Electronics

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Country : South Africa

My jacuzzi would not work and i called Consolidated Spa Services. They arrived and said there is nothing wrong with the jacuzzi but the problem is that the electrical power cable running to the jacuzzi must be faulty as there is no power and i must call an electrician. They charged me R712.50 for a call out fee which i paid and then phoned an electricial who came out and i stood next to him when he tested the power and the power was 100% fine. it was a fault with the jacuzzi. i reported...

Category : Electronics

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Country : South Africa

ACCOUNT NUUMBER: A3048592 - D Veldsman On 15/012013 we took our Blackberry 8520 into the Cavendish (claremont) branch for repairs as the it freezes, speaker problem, etc. On enquiry we were told to take along the deliver details as it was ordered direct. We were told that the phone will be back within a week and half and they will contact us. Two weeks passed and since Monday my husband has been phoning continuously to find out if the phone is back to collect. We just couldn't get through...

Category : Electronics

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Country : South Africa

I bought a new Samsung LED 32" TV on 10/09/2011 from Game Cape Gate. After 1 week I noticed that there was 2 vertical lines running from top to bottom in the middle of the screen. Took the TV back and they checked it out - I got new replacement TV. In June 2012, I noticed the same 2 vertical lines in the middle of the screen. I removed it from the wall bracket, placed it back into the box, with all the accessories - Every thing in a LIKE NEW condition. I personally cleaned the screen only...

Category : Electronics

(1) Replies

Country : South Africa

I have a Canon photo copier from Smart office Durban and since it is a new machine have not had any problems till last week when the tray that holds the old laser ink reported that it needed replacing, I phoned the Smartoffice call center on Thursday the 28 June and reported the problem and was assured that they would send a tech out to replace it .He arrived and said that he had no spares but that it would be up by Fri afternoon and he would come and replace it. Friday arrived and went .On...

Category : Electronics

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Country : South Africa

I xoliswa mtikitki went to jetmart harrismith on the 28 may 2012, to refund or exchange kettle due to the fact that it was not working. spoken to the store manager by the name og beki who was so unprofessional and not willing to help at all, told me straigth that hes not gona take it back even if i have the proof of purchase, i never experience such bad service in my lyf didnt even bother to offer me opportunity to exchange. kind regars xoliswa

Category : Electronics

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Country : South Africa

i xoliswa mtikitiki went to jet mart on the 28 may 2012, to refund kettle due to the fact that it was not working. of which i had a slip and exchange the item once because of it was not working. i have spoken to the guy by the name of beki(store manager) who refused to help me completely, told me that according to their policy i cannot refund or exchange which i failed to understand, while busy with me on the other side just left me with no explanation calling head office regarding low of...

Category : Electronics

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Country : South Africa

Took my phone in for repairs on 10 Feb 2012 and only received it back 20 march only because of many phone calls. Next problem, Nashua were taking the debit order off on the 5,6,7 of the following month instead of 25 to 30. Even after many calls i had to eventually cancel my debit order with them. Very unhappy customer will definately be cancellin g this contract when it ends in september this year.

Category : Electronics

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Country : South Africa

I have never experienced such bad service as I experienced from Vodacom and Vodacare. My phone was handed in to repair. The list of excuses as to why the phone is not ready yet is endless. Vodacare did not submit my insurance claim forms, I eventually had to go to the store to make sure it was faxed, this is 2 days later. Then they order the wrong parts, I have to wait another week. I complaint to Vodacom, who seems just as incompetent as their Vodacare branch. I spoke to Wayne at...

Category : Electronics

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Country : South Africa

Good day, My name is Teboho Tieho Motsekoa, identity number - 771126 5399 08 4, and I have an account at Ellerince (Zastron branch in the Free State). During December 2011 I bought a Blackberry Curve together with an HP notebook at the store and have now lost both my items. I reported the matter at Zastron police station, and was given a case number and an affidavit. Vodacom blocked both my phone and SIM card and gave me a refference number. I took the affidavit, case and refference...

Category : Electronics

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Country : South Africa

My children were at home and experienced an armed robbery yesterday around 13h45. They pressed the emergency panic button but ADT did not respond. My son was held at gunpoint and locked in a barhroom. ADT phoned my husband who was at work to check if everything was okay. Surely this is wrong - can we say that everything is not fine if we are being held up? The SAPS was at my home before ADT was. What exactly are we paying for?

Category : Electronics

(1) Replies

Country : South Africa

New contract deal more than 8 weeks ago and Samsung failed to deliver TV. MTN, the service provider is doing nothing about the situation

Category : Electronics

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Country : South Africa

On 17/1/2010 we bought a Platinum 24000 BTU Airconditioning from Pick a Pay (Centurion Lifestyle Centre) and was instructed to call Haier SA for the installation. On 19/1/2010 we've contacted Haier SA and arrange installation with SAMANTHA for 21/1/2010 by an approved Haier SA technician. The airconditioning was working absolutely fine for the past 2 years but on 17/11/2011 we wanted to use the airconditioning and it tripped the electricity. We've contacted Pick a Pay (Centurion Lifestyle...

Category : Electronics

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Country : South Africa

New contract with a Samsung Tv. was taken out. 6 weeks later and stil no TV. Samsung makes promises to MTN and MTN says this week or next or or. The Samsung delivery problem should not be mine. MTN should sort this out with Samsung

Category : Electronics

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Country : South Africa

I recently went to City View MTN outlet asking them to port my number from Vodacom back to them, I met all the criteria required &I was told it will take about 48hours to get the process sorted out. I had some issues with Vodacom with them not releasing my number as some smart Alec extended my contract for another 24months without my consent, however I managed to rectify this issue allowing MTN to now port my number. On the 15/12/2011 it was confirmed that its fine & the port will take place...

Category : Electronics

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Country : South Africa

i ahd done an upgradment on my cell phone and the sale person put in the wrong bank details on the new contract which caused the installment not to be taken out of my account i then went to a branch which was pavillion which they they said i did not pay my account and was unable to assist ,i then went to scotsburgh they gave me bank details for MTN to pay my account which i did on the 06/12/2011 ;after 1 week i went to pavillian again as the lines was not still connected ;MTN then reconnected...

Category : Electronics

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Country : South Africa

RECENTLY I HAVE BEEN DEBITED FOR SMS SUBSCRIPTIONS THAT I KNOW NOTHING ABOUT. I CONTACTED CELL C AND RAISED MY CONCERN THAT I AM BEING BILLED FOR A SERVICE THAT I NEITHER ACQUIRED NOR SUBSCRIBED TO. THEY COULDN’T GIVE A CONTINENTAL HOOD QUITE FRANKLY AND JUST RESPONDED TO ME – IN A NUTSHELL – THAT THEY CAN BASICALLY DO “NOTHING ABOUT THIS”. HOW IS IT POSSIBLE, I’M PAYING THEM FOR A SERVICE THAT I’M NOT RECEIVING, WHO THEN IS HAVING “ACCESS” TO MY MONEY”??

Category : Electronics

(2) Replies

Country : South Africa

JEAN MARAIS WHO IS THE OWNER OF THIS COMPANY HAS INSTALLED CAMERAS ON MY PROPERTY ALREADY A YEAR AGAO, FOR WHICH I PAID HIM FULLY, I CONTINUED AND AM STILL HAVING PROBLEMS WITH THE EQUIPMENT AND HE IS FAILING TO REPAIR / REPLACE THE FAULTY CAMERAS. I WAS FOOL ENOUGH TO GIVE HIM AN ADDITIONAL CAMERA JOB IN MY COMPLEX AS HE PROMISED TO SORT THIS OUT WHEN HE DOES THE NEW INSTALLATION. I WAS FOOL ENOUGH TO PAY HIM FOR THIS JOB - AND HAVE HAD PROBLEMS WITH THE INSTALLATION FROM THE ONSET ALSO....

Category : Electronics

(1) Replies

Country : South Africa

I bought a Whirlpool oven in Middelburg at the end of August, they told me it will only arrive end of September because they had to order one. At the end of September they told me it is delayed, will only arrive end of October. By then I had to start living off takeaways and braais, which is very expensive since I had no oven to cook in! End of October, they told me there is another two week delay. I phoned Whirlpool, and when I asked who is going to start paying for this, they were not...

Category : Electronics

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Country : South Africa

hoekom mut n mens so duur betaal vir krag R50.00 30 eenhede en dit hou net 3dae so hoekom ?

Category : Electronics

(1) Replies

Country : South Africa

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