Electronics Complaints

In September I took a x24 month contract with Sell direct in Cape Town. Their entire package was very attractive. They carrier the phone to me and told me they will activate the contract. To date the contract is not activated and was told it will start beginning of October. My major frustration is that I have been trying to get hold of them on the number they have supplied me with since then but you don't get them. I phone them not less than 5 times a day but in vain. Every time I call the...

Category : Electronics

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Country : South Africa

On the 04 September I paid Vodacom by accident I then mailed them the proof of payment and was told 14 working days. Amount of R 980.00 I have send Numerous mails no feedback I have laid a complaint to the complaint service via email still no reply. I spoke to the consultant even she informed that she can see the refund and the lady at accounts said needs to log a it again not prepared to as that means have to wait again 14 days due to lack of interest at vodacom. Said accounts will only...

Category : Electronics

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Country : South Africa

I bought a tv Samsung UA 48 J 6300 48 FHD Curved Led cash with Extended guarantee which will expire in2020 in March 2017 my tv had a problem I report the matter at ok furniture in Ermelo, It was only attended in August and now they are telling me that the screen is not covered. It was delivered not in the box and they told me that it was new just it was on display and I must pay R12000.00 for the tv I don't know why because when I buy they didn't tell me that the screen is not covered

Category : Electronics

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Country : South Africa

Gave this company a TV to be fixed 2016/12 Was told they cannot find parts. Agreed that they would pay me R1000 for the broken TV to use as parts. Moja and Edwin - No replies on messages and have one story after the other. Please people dont use this company - they are unprofessional and do not know how to do business.

Category : Electronics

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Country : South Africa

Went into the Mtn store in Promenade,Mitchell's plain paid the account and also took out a second line with Mtn but im still waiting for a call from the store since last week no feedback at all my number is 0613968301

Category : Electronics

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Country : South Africa

I visited the Century City Samsung repair on 02 September 2017 for a cellphone battery repair. I was advised my phone is out of warranty but that I could come back at the end of September for a reduced price during the campaign. I went back on 30 September 2017 and was then told I they cannot gaurantee that I would have the phone back during that week as they had a backlog. I informed both the manager as well as the consultant at the desk that I was leaving for Johannesburg early on 6 th...

Category : Electronics

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Country : South Africa

Last year December I had my daughter's iPhone screen replaced at Gadget Candy in Baywest Mall, Port Elizabeth. In January this year I returned to the store as the screen was faulty, it would sometimes respond to touch and sometimes not. When mentioning this to the gentleman working there he told me that there is no guarantee on a screen, not even on one that is only a month old, and that she probably put it in her jeans pocket and therefore it is now faulty. The screen also has a gap at the...

Category : Electronics

(0) Replies

Country : South Africa

My Huawei Mate 8 is under warranty, i sent it in for a screen repair over a month ago. no one can give me a straight story on where my phone is, the call Center is useless and cant give me feedback or a manager, im going to lay a charge of theft now. i have never had worse service in my life i Phone everyday no one ever gets back to me. how can there be no one who knows whats going on? how can there be no manager on the floor in the call center ? ive had it, the worst mistake i ever made

Category : Electronics

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Country : South Africa

2017 July 11th Good afternoon Re: Bad treatment by the manufacture or the technical department We bought a Karcher Pressure Washer machine from Builderswarehouse Eagle Glen and we took it in as we experienced technical problem, specifically as the machine leaks and has a pressure problem while under warranty and now the manufacture or the technical department is asking for R999.00 payment to fix the machine reason being that we have abused the machine, reason fowarded unknown?...

Category : Electronics

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Country : South Africa

i have settled my mtn contract last year. i now request my credit report from transunion only to find my status is legal. i confrimed withj call centre agents that my contract is paid up, which they infact debited an extra month...the service of mtn is pathetic, how can i finish off my contract and then a year later i see this is updated as still owing, you guys are a bunch of dimwits, and you have no idea the consequences this has on a persons profile. i hope everyone seees this not to ever...

Category : Electronics

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Country : South Africa

I took out a cellphone contract at MTN 4 months ago, and the phone bent skew. I took the phone back to MTN for repairs, as each contract states a one year warranty, they opened the phone and claimed that the circuit board had burnt, they don't know the reason. They want to charge me R3000 to repair this. As the phone is only 4 months old, it should have been sent back to the manufacturer, not opened by MTN technicians. I received two phone calls regarding the repair costs etc and both times...

Category : Electronics

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Country : South Africa

I GOT SCAMMED AND SOMEONE CALLED TO DO A SIM SWAP ON MY BEHALF, I WANTED TO LISTEN TO THE CALL AND CELL AGENTS TELL ME THAT I CAN NOT. HOW THE HECK CAN I NOT LISTEN TO THE CALL WHEN AGENTS AGENTS HAVE QA? I WANT TO KNOW WHO CALLED AT 5PM WHEN I CLEARLY DID NOT

Category : Electronics

(1) Replies

Country : South Africa

money was transferred out of my account without my knowledge via mobile banking the bank says they can't reverse the money though the person who did this is their client.This fact that capitec bank cannot be trusted if fraudsters are able to get hold of our classified information and when we report to them they can't come through for us as their clients.

Category : Electronics

(0) Replies

Country : South Africa

Bought a faulty laptop from Telkom sent it to Toshiba to be replaced have been waiting for the laptop for more then 14 days still haven't received it I have to phone to receive feedback or e-mail them or else I won't be told anything. I'm still waiting for my laptop and i have had it I am furious

Category : Electronics

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Country : South Africa

i tried to upgrade my contract with mtn store and i was told they do not have the handset and the mtn warehouse do not provide thier outlets with customer needs they can not even place an order for a customer another store said the do not know when they will recieve stock don't have timetable for delivery so they are selling 'eish not availble'

Category : Electronics

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Country : South Africa

Yesterday i went to Pick n pay Hyper brackenfell and i wanted to buy a sewing Machine..i was assited by a guy who showed me 2 Janome Machines the pink and white entry level machine and the Digital machine..he told me that the digital one has an overlock stitch and it costs R2500..i was automatically interested in that machine, however wanted to make sure that i was buying something worth while i sent pics of both machines to a few ladies that knows machines well and works in the clothing...

Category : Electronics

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Country : South Africa

On 16 March 2017 I purchased a Samsung J2 DS Gold from a Foschini store in Brits. On 27 April I returned the phone back to the store as I noticed that the LCD screen was cracked. On 19 May, the store sent the phone to Samsung for repairs. In the beginning of June I was informed by the store that the cist of the repairs was R1209, I then informed them that I refused to pay for the repairs as I only paid R1999.00 for the phone and that I will not pay for the repairs as the phone was only 2...

Category : Electronics

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Country : South Africa

Last year August I bought 2 TV's with extended warranty and I never received any document from Hi fi only the security check list of which I misplaced then 1 of the TVs need repairs and I took it to the store. lady from client service now resigned asked for proof of purchase and I told her I don't have, I left TV at the store that was March 2017 up to now still waiting and every time I go there or call Am told that they are still investigating the matter even the salesman resigned

Category : Electronics

(0) Replies

Country : South Africa

i took my phoe to wefix at the Mall of Africa in Midrand Johannesburg .they supposedly changed the battery and was charged R320.00 .I do not believe the battery was changed as i had the same problem .i then took phone back the technician Marshal Whisky said the the problem is (As i suspected, your device has a power management chip failure problem were the board can no longer manage the battery life as before.I will explain everything when you come) which was a lie as i took the phone to a...

Category : Electronics

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Country : South Africa

I took my phone into the WeFix store in Ilanga Mall in Nelspruit to repair a cracked screen at the end of July. The phone was a month old and worked perfectly except for the cracked screen. When I picked it up again there were scratches in the metal cover all around the edge of the new screen and the WiFi would not connect at all. After dealing with the receptionist with a terrible attitude I contacted the manager and was told to once again bring my phone in for diagnostics as to why the WiFi...

Category : Electronics

(2) Replies

Country : South Africa

Below is my complaint from 24 Aug 2017 - unanswered, and clearly of no interest I purchased a R39000 Tv on a promotion in April 2017. I sms'd my purchase details as required I have ever since had to follow up and follow up again and again to get my R2000 travel voucher. It is stuck between Prudence Complaints department, who was going to email concierge service yet again and cc me (never received). Concierge service want a photo of the SMS ....unbelievable and impossible, and so it spins...

Category : Electronics

(0) Replies

Country : South Africa

I bought keyboard via online service and make a payment and being told that the delivery will happen the next day. The next day i received a call from so called swift express saying i must deposit 1600 for insurance for my keyboard and i said no i was not told about that. Then i asked them to use postnet and they said postnet weigh the goods and i need to ADD money for my delivery i did that and they never send me track number and they are no longer responding to my calls. The keyboard was...

Category : Electronics

(0) Replies

Country : South Africa

I had a contract with vodacom which was ending beginning of August. I phoned in to cancel the contract on the 3rd of August and all contract services were cancelled as from that moment. whatever data i had was cancelled and even the one I had bought myself. but now this month I see they took my money again even though the contract was cancelled. ???????????

Category : Electronics

(0) Replies

Country : South Africa

We called a Electrical repair company to repair our dishwasher. The service technician said it was the motherboard and it would cost R 4000.00 to repair. He could do it in his private time and charge R3,000.00. We felt that it was the price of a new machine and felt it would be wise to obtain a second opinion, We called the service agent of the product and he sent his technician who said a pipe was blocked. He unblocked it and we have not had a seconds trouble since. I contacted the...

Category : Electronics

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Country : South Africa

I bought a fuel pump at this store and now my gates not working also i bought a map sencor also the sensor was not the complete part bt at purchase i did not know my mechanic wen fitted it on my car n its not working noticed the part is not complete. I went back to the store try to explain but to no prevail manager refused to evan see me.

Category : Electronics

(0) Replies

Country : South Africa

My parents have a Whirlpool dishwasher that needed a service since it had an error message on display. They took the machine to Whirlpool Nelspruit, which suggested Stetson Appliances for the repairs since they don't do the repairs/services themselves. The machine were then taken to Stetson Appliances and after 2 months we got the machine back, still displaying the error message. We took the machine back to them, another month later, we got it back, still broken! Bad service Whirlpool, or...

Category : Electronics

(1) Replies

Country : South Africa

My parents have a Whirlpool dishwasher that needed a service since it had an error message on display. They took the machine to Whirlpool Nelspruit, which suggested Stetson Appliances for the repairs since they don't do the repairs/services themselves. The machine were then taken to Stetson Appliances and after 2 months we got the machine back, still displaying the error message. We took the machine back to them, another month later, we got it back, still broken! Bad service Whilpool, or...

Category : Electronics

(0) Replies

Country : South Africa

I purchased a R39000 Tv on a promotion in April 2017. I sms'd my purchase details as required I have ever since had to follow up and follow up again and again to get my R2000 travel voucher. It is stuck between Prudence Complaints department, who was going to email concierge service yet again and cc me (never received). Concierge service want a photo of the SMS ....unbelievable and impossible, and so it spins and spins wasting the customers time as no-one at complaints is bothered at all...

Category : Electronics

(0) Replies

Country : South Africa

I am so frustrated with Game that's got my TV for four weeks no communication what so ever. they are the worst branch to deal with especially the people that I have been dealing with . Never ever will I buy anything from Game or even recommend anyone.

Category : Electronics

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Country : South Africa

Hello Peter, i recently purchase Samsung galaxy s8 i that was promoted by giving a free 256 GB memory which not Samsung support is not doing anything to help with the claim. please with this claim Regards Sam

Category : Electronics

(0) Replies

Country : South Africa

I bought a cell phone at Foschini Retail Group at Mall of the South on the 29 July & the phone had a problem no matter how I charged it always give me a problem with the battery. I took back it back to them I was told I'll be called back after 2-3days but since then no one called until I called them back today then the lady by the name of Ruth was very rude to me telling me there's nothing she can do & she can only call me back on Tuesday when I ask her to give me the contact of someone who...

Category : Electronics

(0) Replies

Country : South Africa

I have a cotract with mtn for years I want to take out a new contract with Telkom Mtn diect phoned me one morning from Kwazulu Natal I didnt understand what he was asking me. On 3 August they send me a sms to tell me that i have a new contract. I phoned them on 3 occasions and asked Tutu to cancel the contract. Every time she told me that I must phone again. I told the couriers that I have cancelled the contract and I dont want the phone I havent received the phone but they have changed my...

Category : Electronics

(0) Replies

Country : South Africa

I have a Huawei 3g dongle modem with a cell c sim.My contract is with Mweb.The modem stops working. I phone MWEB (cos all their walk in shops seem to have closed down) and they tell me I must take it to any Cell C shop so that they can reload the modem software. On Saturday I went to Northgate branch where I am told they have to book it in as their are no technicians there to re install the software. They say it will take 7 working days to do this. REALLY 7 DAYS. So I decided today being a...

Category : Electronics

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Country : South Africa

'n Konsultant bel my in Mei 2013 vir 'n telefoon system vir my besigheid, ek stem in en daar word vir my gese voor hulle enige iets kan doen moet ek R650 betaal, ek betaal dit en regtig, tot en met vandag 15/08/2017 hoor ek nooit weer van hulle nie, hulle steel jou geld

Category : Electronics

(0) Replies

Country : South Africa

I have been a loyal Apple user for many years. I have put up with low battery life daily for a number of years and their data cables breaking pretty fast. This was until A few Saturday's ago, when I discovered that not one, but two fairly new data cables had broken. The first one was a Griffen cable, when I purchased this cable, the sales lady at the iStore in Eastgate told me that Apple had manufactured this brilliant bew cable as all other cables broke to easily. I believed the...

Category : Electronics

(0) Replies

Country : South Africa

good day. I am lodging this complaint as I have a high risk job position and use my phone permanent. I do not qualify for a contract due to low credit score but i use far more than a R1000 rand a month on airtime. Everyday i want to phone i get told that i do not have enough airtime but always do. I constantly have to restart my phone to call. I have a high risk job and need to call daily.

Category : Electronics

(0) Replies

Country : South Africa

Good Day Please cancel my Telkom mobile contract. I submitted my request on the 15/04/2017 & since then I stopped receiving the 1G of data per month thereafter. Please cancel the debit order instruction, I don't want my account to be debited again for the month of September. Venessa Gounder ID Number: 8108230029087 Cell Number: 0762657420

Category : Electronics

(0) Replies

Country : South Africa

I m i supposed to wait till heavens come all of them no one calls me saying can i solve your problem rgarding your home choice account instade the are all saying when i you paying your account woth attitude especislly this last laidy i spoke to after my phone was off i was shaking with anger the way she talks to me i pay her salary after all if we were nt buy coz of her attitude .i fell pit for the sales laidys who work hard to bring clients in then her ruddness does like that to people i m...

Category : Electronics

(0) Replies

Country : South Africa

and i have been with home choice i have never experience this i even tald the first guy to call me about the account that i have a problem i dnt know if i should go an pay to shops or i jst dnt want to be Charged twice he said lets wait i m still waiting onather person called me again i said to dear i dnt mind to go to the shop and pay but i dnt want to do double they said again wait what i m i waiting for ereas to come in i m not sure last laidy before this calls for the 11/08/2017 she said...

Category : Electronics

(0) Replies

Country : South Africa

Good day i have experience a very bed service at home choice its funny when they want you to buy the follow you like mad dog but they dnt know how to teach their staff how talk to people i m very angree with this laidy that i have just spoke to know i dnt remeber her name but please i have received a call on the 11/08 /2017 at around 18h15 i m telling this laidy nice i even said to her sisi can i please give you an altanative number to call me coz this phone the battrey is very law its going...

Category : Electronics

(0) Replies

Country : South Africa

Hello peter i have serious problem with macro crown mines(011 309 1000)peter is been second time we buy hisense phones at macro crown mines we always being sent from pillar to post me and my husband never use those phones running a business its frustrating we have to travell all the way from nothern cape to come buy here;thoee two phones have always been booked in we stay without phones coming back from repairs as dey say the phones are never repaired peter as we speak the second rubbish...

Category : Electronics

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Country : South Africa

On 2 August 2017 I applied for the Game key west Krugersdorp contract on Two Lenovo Intel Celerons. 2017/08/03 the cashier told me the stock was finished and that they will recieve new stock the next day. On 2017/08/04 I recieved two Lenovo Intel inside laptops that were different from the advertised products but only noticed this the next night and took both Laptops back to Game key west and had a big discussion with the sales assistant (Mogapi), electronic department and the assistant...

Category : Electronics

(2) Replies

Country : South Africa

I took a samsung scool in the box kit on rental. On samsungs website they state 1 year accidentalminsurance for screen breakage or water damage. Now that the screen is damaged no 1 wants ho step up tomthe plate i get sent from oillar to post and still they say they dont cover screen breakage most of the people i skoke to didnt even know about the promotion Its damn ridiculess when u take a package for a reasom then they turn around and say otherwise

Category : Electronics

(0) Replies

Country : South Africa

About three weeks I contacted SGH Electronics regarding repairs to my mixer I was told that a new switch for the machine would cost me R95.00 and was available at there address. The following morning I phoned again To be told the part I required was not available to the public and the mixer would have to be brought in for repairs. I di this . Yesterday when I went to collect the mixer I found that it had exactly the same problem I contacted the company and was informed by Mohamed that the...

Category : Electronics

(0) Replies

Country : South Africa

on 01 August 2017 I visited mtn pier14, PE, the service I got was appalling. The guy had earphones on and was apparently listening to music, he was dancing as he was talking to me. In the middle of our conversation, his friend came in and stood right next to me in front of the counter. The teller`s attention was everywhere in the store but me, He kept on staring at his colleague`s pc as the colleague was busy with her client. I went to the store again today to let him know how he made me...

Category : Electronics

(0) Replies

Country : South Africa

I gave in my cellphone for a battery change. 3 weeks later still no email with quote to repair. after phone calls were maid now cell has got water damage but it worked perfectly fine before. Phoned area manager 10 times without luck. Left messages but still no reply. Samsung store in Somerset Mall will never see me again after bad service from them.

Category : Electronics

(0) Replies

Country : South Africa

contract had to be renewed last week wedsday.i chose a cat s60 phone and the vaalmall manager told me any problems in the first 7days with thephone i must report it to him becuase then they will replace the phone after the 7days they must send the phone in for repaires. well in the first 7days the phone swithed on and off by it self.i reported the problem to the vodacom manager and to my suprise he said they will send the phone in to do a new software update and if thats not the problem the...

Category : Electronics

(0) Replies

Country : South Africa

hi i took a cellphone contract with MTN, for 24 months, along the i became financially paralyzed i opted for debt review and fortunately the debt review company i contracted with did not take on the cellphone contract i made an agreement with MTN to pay R1000.00 each month until i finished and agreed not to close off my line. i paid the first installment in february and they then suspend. i sent them serveral emails requesting to make an arrangement with them and they never came back to me...

Category : Electronics

(1) Replies

Country : South Africa

I went into a Cambrigde store to withdraw money. No money came out, instead got a return slip that said "NO MONEY DISPENSED".And no refund notification. I went to a Capitec Bank and all they could tell me was I have to wait "atleast" 7 days!!!

Category : Electronics

(0) Replies

Country : South Africa

Morning I Have upgraded my contract with MTN in February then I started experiencing problems with my laptop, booked it in for repairs to my surprise the serial number on the invoice and the one on the laptop are not the same, I don't know how many times I have called MTN and summer mobile to try and resolve this nobody is willing to assist me, I have been a client to MTN for 10 years and after 10 years I get such crap service, is there anybody that can assist to sort this as I need my...

Category : Electronics

(1) Replies

Country : South Africa

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