Electronics Complaints

The service received from the cell c sales/ customer service as well as head office team has been appalling!!! After 2 weeks of me following up on my application, only to find out that the application was captured incorrectly and that what the sales consultant offered vs why the validations team declined the application was not a fault on my side, I still received the incorrect colour of the device and have been waiting to hear when the 2nd phone will be reinstated as the agent is not at work...

Category : Electronics

(0) Replies

Country : South Africa

I emailed kenwood head office to find out if they have a repair centre in durban.I received a response from kenwood said to me to contact a company called PHILTEC which is based in 162 Josiah Gumede Rd, New Germany, Pinetown, 3610. Which I did spoke to krish told him have a kenwood food processor that require repairs.I was told to bring the item in. In order for them have a look and give me a quote not once was I told that if I don't accept the quote that was given to me I will pay a sum of R...

Category : Electronics

(0) Replies

Country : South Africa

we purchased a samsung galaxy prime plus double deal phones from vodacom mall at redds on the 6/6/2017. since we purchased the cellphones we started having problems with the phone. it switches off for no reason and the phone started freezing. my friends phone went in for 21 days. when she got her phone back all that vodacom told her was it needed a new battery. my phone keeps telling me about storage on the phone being full i must delete some things on the phone. 4 or 5 times my phone also...

Category : Electronics

(0) Replies

Country : South Africa

We bought a Samsung secondhand washing machine from this company dealing directly with the owner (the lier). He told us the machine had been booked in by a client for repairs & that he had replaced the main bearings. He said she preferred to go and buy a new one as the bearings were expensive. We said we would buy the machine as long as he gave us a guarantee of which he gave us 3 months. We paid with a credit card that afternoon & he said he would give it in to his workshop so that they can...

Category : Electronics

(0) Replies

Country : South Africa

I am a Vodacom custmoer for many years. All of a sudden on 22 June 2017 I received an SMS about a quatation for a cellphone conttract. I contacted customer care and found that someone has taken out a second sellphone contract on my name. This was done in Potchefstroom and I have never been there and live very far from there. I had to get an avvidavid at the police station and send this as well as a copy of my ID via email to [email protected] Up untill now I did not receive any...

Category : Electronics

(0) Replies

Country : South Africa

i phoned Mastercare to ask to come and fix my microwave on the 12th of June, job 46996-8,I have phoned numerous times and e-mailed and my installment has increased, I was promised on Friday that they would come today, now speaking about coming tomorrow. There is no service at all, when you try and speak to someone in the complaints dept they transfer you to the workshop phone. I hope something will be done. Please do not use them.

Category : Electronics

(0) Replies

Country : South Africa

Im not happy about the service i get from telkom . I applied for ADSL line and paid the money on April the 25 even today the line is not installed they send technicians twice but the problem is still not solved not even a massage to inform me .how can i trust them if they still coming or not or if i will get back my money .

Category : Electronics

(0) Replies

Country : South Africa

I bought a samsung machine on the 14july2016 at Game Midrand the machine stop working well on anuary2017. I complaint then it was fixed on the 2nd of February 2017.the machine gave me the same problem again 23th June. When I told them that I dnt want the machine since is a costing me they said they will come and fix it again and extend warranty for 3months. My challenge is that this machine worked only for 5months and had to be fixed then after that 4months and is to be fixed. It is only...

Category : Electronics

(0) Replies

Country : South Africa

I bought a samsung machine on the 14july2016 at Game Midrand the machine stop working well on anuary2017. I complaint then it was fixed on the 2nd of February 2017.the machine gave me the same problem again 23th June. When I told them that I dnt want the machine since is a costing me they said they will come and fix it again and extend warranty for 3months. My challenge is that this machine worked only for 5months and had to be fixed then after that 4months and is to be fixed. It is only...

Category : Electronics

(0) Replies

Country : South Africa

I contacted Kindle to get help and was asked to make a $5 good faith payment. My question was answered (reasonably well) but it appears that I had to pay R370 for this "privilege". I subsequently found out that I had paid R370 as a membership fee which was followed by two monthly subscriptions of R370 Trying to get my money back, I was led into a screen which then required me to pay $47 to speak to an attorney. My opinion of Kindle (and, by extension, Amazon) has been severely dented

Category : Electronics

(0) Replies

Country : South Africa

I took out a contract on the 28th Of February 2017 for 15 Gigs of data at R149.00 per month.This was the best deal offered by a service provider and i urgently required this for my son's studies. I confirmed three times with the consultant that all i pay is R149 per month and this is the capped amount. The consultant assured me of this. Unknown to me, on Wednesday the 01st Of March' 2017, airtime for the amount of R500 was loaded onto my account. I was never consulted neither did i ask for...

Category : Electronics

(0) Replies

Country : South Africa

DURBAN TV & APPLIANCE REPAIR CENTER DO NOT TOUCH THESE PEOPLE....TOTAL CONS THEY LIE AND NEVER CONTACT YOU, THEY KEPT MY UNIT FOR OVER A MONTH AND I had to COLLECT IT AFTER LOSING R420 WHICH THEY HAPPILY KEPT AFTER DOING ABSOLUTELY NOTHING

Category : Electronics

(2) Replies

Country : South Africa

I called Home Choice this morning as I released that for the previouos 2 months they have been debitting my account and my last order with them was two years ago. I spoke to Natalie who gave me the following reference number 18156961 and explained that she will forward an email to fraud department as someone staying in Johannesburg placed a large order under my name this year. How does Home Choice even allow this to happen I have never stayed in Johannesburg all my life and when...

Category : Electronics

(0) Replies

Country : South Africa

OUR CAMERAS ARE STILL NOT WORKING AFTER A YEAR.EVERY TIME EXCUSES,ONLY 2 TECHNICIANS. BEEN PHONING SEVERAL TIMES ,EVERY TIME A NEW EXCUSE. DONT GO IN CONTRACT WITH THIS COMPANY!!!!!!

Category : Electronics

(0) Replies

Country : South Africa

I am tired of the kak service that i am receiving from Markham green stone their micro line and hisense. I took my phone for repairs on the 27th of April till to date 02 June 2017 it has not been fixed and all am being told is that there is none they can do i must just be patient which i have been for the whole of May. It has gotten to the point that the technician has lied claiming he did fix the phone which he never he did not even show up at the green stone Markham but went to Alex i dont...

Category : Electronics

(0) Replies

Country : South Africa

Amith fitted a reverse camera to my ford ranger when I tested it the image was back to front I contacted him he said he wired it wrong I rewired it myself he told me I have a three year warranty and he will email me an invoice. I has now been more than a month with me repeatedly phoning him and sending messages and emails he makes arangements and never follows through my feeling is he has no intentions of honouring any warranty. My advise to anyone wanting a reverse camera it to find someone...

Category : Electronics

(0) Replies

Country : South Africa

After Purchasing an LG Home Theater System for over R15000 and the Amplifier has now giving me problems and still under the factory guarantee. The Amplifier was given to the Bradlows in the Bluff store on the 15/05/2017 and i have not received any feedback from the store or the call centre. I have made numerous calls to them but they cannot assist me. I personally think that these issues with aftersales service should be taken on a very serious note by Bradlows themselves if they want to...

Category : Electronics

(2) Replies

Country : South Africa

I reported a lost phone 23rd of March 2017. the case was reported on the same day. I was required to pay for an axcess of an R1319.83 on the 03rd May 2017. I was promised that they will deliver my gadget (LG G5 SE) when I spoke with them on the 10th of May 2017. Since then I have been trying to get through to them with no rresponse from their sytem. I hold for morethan 30min while the answring machine is say my call will be answered shortly. I hereby reques for your assistance to...

Category : Electronics

(0) Replies

Country : South Africa

My Sinotec TV that I purchased over 2 years ago from Game Pavilion will not come on anymore. I phoned Game Pavilion and was told to come into the store with my receipt as they need to take down some details. During the course of the week I get another call from Game to say I need to come into the store again as they forgot to take down some details from the receipt. So again, I rushed to Game after work. The next day I get a call from a woman from Sinotec asking if I kept the TV box which I...

Category : Electronics

(2) Replies

Country : South Africa

Bought a new phone at dischem rustenburg used it for a couple (about +- 2 and a half)it started freezing up so i took it back too get the problem sorted. When they were finly done i went too pick up the phone (huawey y3 lite) telling me it has major water damage i told them that the phone wasnt near water telling me that maybe i spilled cooldrink on it or water witch i know i didnt then i droped it in water neither of it happen finaly got fedup becaus only the inside got wet batry indicater...

Category : Electronics

(0) Replies

Country : South Africa

Good morning. We have 2 business lines down for close to 2 months. Ref No. 426CNK230517 Ref No. 315CNZ230517 Its become quite ridiculous!

Category : Electronics

(0) Replies

Country : South Africa

False advertisement, website post 24/7 response onsite. Makes promises to come out and fix your stuff and doesn't pitch. Have a 3 month warranty with them, after month fridge is broken again. no one wants to help. No all my meat is getting rotten... Please people,we don't need company's like this...

Category : Electronics

(0) Replies

Country : South Africa

My Celphone screen is cracked for an while. the weekend it got wet. I went to the service centre in Woraker street Port Elizabeth. The lady asked if I had insurance. I said no but its under an year old. on contract. she said it doesn't matter they wont take it in for repair work. I asked should I take it to private place she said yes but I can get an free screen. I then asked can I get it before taking my cel to private people as they refuse to help me . she said no. because I'm taking it to...

Category : Electronics

(0) Replies

Country : South Africa

On Friday (19th May) I purchased a Lenovo Intel Celeron notebook, from the Game store in Greenacres,, Port Elizabeth, which was on special for R3998.00. Today, the 22nd May, (3 days later), I attempted to return the product because it was not successfully installing various programs that I require for my PhD in biochemistry, which I am currently busy with. These programs included a new version of MS word, where the machine runs the installation process but does not complete it. When...

Category : Electronics

(0) Replies

Country : South Africa

Whirlpool dishwasher not working properly since April 2017 (under guarantee). Various complaints with whirlpool and repair company. Makro and whirlpool South Africa refuse to replace or refund. Ignoring my e-mails.

Category : Electronics

(0) Replies

Country : South Africa

81 old mother has pay as you go phone, with Vodacom Out of the blue she is paying monthly contract with RMCS and Blue Label Telecoms she never signed anything but the monies comes from her pension Phone is now stolen, as a result of Hijack and break in a police case try to get hold of anyone at any one of the above companies no way only voice mails and complaints on line, no one gets back you Is this legal? Are we not protected anyone? never the less a pensionar. How can monies be...

Category : Electronics

(0) Replies

Country : South Africa

Good day i have purchased a cellphone just over two months ago and a month later the screen had ink smudges that spread across half the screen. u had taken it back a month later and they say it will take 2- 3 weeks to repair. to date i have not received the phone neither has the MTN/SAMSUNG CALLED, yet Truworths accounts division call for payments. i told them that until i have a cellphone in my possession then only will i pay as the service sucks and it is a factory fault on the...

Category : Electronics

(0) Replies

Country : South Africa

I bought a Sansui TV at hifi corporation and it went off.I then took it back on 08/04/2017 as the TV was still under warranty ..I was told that the repairing will take 14-21 days ...no communication was done till the 23 when my husband call the store only to be told that the TV is back ...the manufacturer couldn't repair because the hisense panel was tempered with My TV is sansui and I even brought an extended warranty

Category : Electronics

(0) Replies

Country : South Africa

Upgrade my cellphone contact in Jan 2017. I'm still waiting for my 50Gb data & 10000 to 10000 MTN minutes package. After resigning documents. Received a faulty device Samsung J1 Mini handset. I took it in for repairs it came back still not working. Took it back to MTN at Saveway Shopping Centre in Witbank ********** 448. Now I'm informed that the phone was tampered with and I need to pay R350 to repair it. From day one I've battled to get things to work on this contract. The...

Category : Electronics

(0) Replies

Country : South Africa

I BOUGHT A KINDEL FROM INKREDIBLE CONNECTION LAST YEAR NOV 16 NOW IT IS FREEZED AND DONT WANT TO GO ON AT ALL . I PHONE THEM AND TEY TOLL ME A KINDEL DONT HAVE A WARRANTY.

Category : Electronics

(0) Replies

Country : South Africa

Somebody stile my identity and opened 2 cellphone accounts on my name, i managed to stop the process in time before any monies was taken off my account by having to do affidavit and go to the store where i have my own MTN account and deal with MTN fraud unit etc......however after all the paperwork and time soent on this what do they do they cancel allllll the cellphone contracts after i explained everythign and them assuring me they will only cancel the illegal 2 account.....now to reinstate...

Category : Electronics

(0) Replies

Country : South Africa

hi please assist, i have a problem with billing from Impact electricity. my housemate move out end of March and i now stay alone with No kids i work on a full time bases from 8 to 5 everyday.surprisingly my bill is the same as when im still staying with my housemate. my bill is R 1000.00. i tried to ask them to come and check the meter reading as is it un acceptable.basically i have to pay for them to come and fix the meter reading. How pathetic see below answer From: Dean...

Category : Electronics

(1) Replies

Country : South Africa

I buy tablet two years ago so my account finish this year march that was my last payment so the phone me to remand me is your last payment so now their said I must continue I said how because I finish my contract that lady phone me she put me to account department their cancel was okey two days down the line they send SMS we deactivated your account please pay R387.99 Ref mrp0015362 Tamsanqa Gabriel Dhlamini 0765433135

Category : Electronics

(1) Replies

Country : South Africa

I buy tablet two years ago so my account finish this year march that was my last payment so the phone me to remand me is your last payment so now their said I must continue I said how because I finish my contract that lady phone me she put me to account department their cancel was okey two days down the line they send SMS we deactivated your account please pay R387.99 Ref mrp0015362 Tamsanqa Gabriel Dhlamini 0765433135

Category : Electronics

(0) Replies

Country : South Africa

Mastercare service issobad that I will not recomment them to anyone, not even my worst enemy. Their so called technicians knowledge on appliance care and repair is very little.

Category : Electronics

(0) Replies

Country : South Africa

On the morning of Friday 28 April 2017, I received a notification on my phone that the Vodafone Protect Service from Vodacom has now been discontinued and that I was to uninstall the application from my phone upon which my device locked to my surprise. I then made a call to Vodacom from my daughter’s cell phone, received a reference number from the operator who advised that for that kind of request there is a 48-hour turnaround time and someone from their office would call me on Monday 1...

Category : Electronics

(0) Replies

Country : South Africa

I bought a phone in April 2016,it was okey suddenly it just went blank,i took it to sport scene shop in nelspruit on the 7th of April 2017 this year they told me that it needs to be sent back to the repairs i left it at the shop with all the documents. Today 8may2017 i called them and ask about my phone they told me that they haven't collected my phone for repairs,, i was so shocked n surprised and angry becouse i use that phone for sending important files with it,my phone name its a 2 in 1hi...

Category : Electronics

(0) Replies

Country : South Africa

With a Mastercare (early Bird) contract in place for nearly 20 years and with no claims as yet registered we assumed that we will be assisted quickly. For the repair of our TV. For nearly 3 weeks We are phoning the Call centre for the repair of our TV ..!! I have spoken to Quinton nearly 20 times .. was referred to a Doreen ..?? And to a Bruce .. customer care manager !! But unfortunately nobody even phoned you back to arrange the repair ... this sucks because we paid the policy 019956...

Category : Electronics

(0) Replies

Country : South Africa

I purchased a phone Samsung device S7 edge on contract onda 18th of Oct 2016 @ telkom direct alberton city ,device was fine until the 29th of March wen it just switched off nd did not want to switch on again ..so I took it to Da store onda 30th of March for repairs since it was still under warranty. .I was assisted by Ms T.Matheba.who booked in Da device n I went back onda 4th of May to collect my device.Da consultant who was helpin onda day came back with lots of pieces which looked like...

Category : Electronics

(0) Replies

Country : South Africa

've recently taken out a contract phone with Telkom Mobile. Everything was going well. I have my bank statement, approval, and of course new phone! The first debit was meant to go off on the 25th of March (R508.3something including the prorataed days). I noticed that the account wasn't debited but just figured that I may have chosen the option for the 30th. I then received an sms on the 29th of March - 4 days later! - indicating that I'VE failed to make the payment and have 2...

Category : Electronics

(0) Replies

Country : South Africa

've recently taken out a contract phone with Telkom Mobile. Everything was going well. I have my bank statement, approval, and of course new phone! The first debit was meant to go off on the 25th of March (R508.3something including the prorataed days). I noticed that the account wasn't debited but just figured that I may have chosen the option for the 30th. I then received an sms on the 29th of March - 4 days later! - indicating that I'VE failed to make the payment and have 2...

Category : Electronics

(0) Replies

Country : South Africa

I have just realized that my phone is under these company without my knowledge. When i asked CELL C , they told me that i signed a contract with the company, which i didn't. My airtime is been taken every time i try to recharge since April 5th. I cannot recharge and make calls due to the problem. I have contacted these people since then to cancel this contract that i do not know. Up till today, i am still waiting. I have been calling and given many Ref numbers which i have no idea what...

Category : Electronics

(0) Replies

Country : South Africa

I have just realized that my phone is under these company without my knowledge. When i asked CELL C , they told me that i signed a contract with the company, which i didn't. My airtime is been taken every time i try to recharge since April 5th. I cannot recharge and make calls due to the problem. I have contacted these people since then to cancel this contract that i do not know. Up till today, i am still waiting. I have been calling and given many Ref numbers which i have no idea what...

Category : Electronics

(0) Replies

Country : South Africa

the below detail of my complaint was logged and to date- no help from service provider. To whom it may concern I trust that my mail finds you in better stead then I am in It is with great dismay and aggravation that I write to you. I have been a sworn Samsung client and very loyal to the Brand for many years. Almost everything electronic I have is Samsung branded. After staying loyal to the brand and suffering many issues in the past and having to dig into my pockets all the time I...

Category : Electronics

(0) Replies

Country : South Africa

Glocell has debited my account for the second month and I don't have a contract with them. This is robbery. They are stealing from me. How can they take money from my account if I don't have contract with them. When you call them they just say sorry. 1

Category : Electronics

(3) Replies

Country : South Africa

The manager of the cash crusader posted a phone Samsung Galaxy S7 edge on gum tree for sale. Then i called him and we concluded on the price of R4,500 cash. Then Yesterday which is Sunday i took a cab from PTA west to kolonade mall at Montana which cost me R145 just to purchase the phone. When i got there, the attendant showed me the phone which i saw to be a perfect phone. Then i told them i wanna quickly go withdraw money from the fnb ATM so i can pay them cash since the manager told me on...

Category : Electronics

(5) Replies

Country : South Africa

I upgraded two of my 6 lines after Vodacom direct called me .I spoke to a Caleib who upgraded my line 0796929499 for a new Hauawei p9 for R249-00 which included R110-00 airtime and 1 Gig data everymonth.including the price of the handset.To my surprise i got a bill no.H9-37PAY acc.no. 1885981-9 for R745-99.When i called customer line they said sorry cannot help you.as she did not do this deal.. i also upgraded my other line 0762021450 for R199-00 for R110-00 airtime and 1 gig data.This...

Category : Electronics

(5) Replies

Country : South Africa

Fellow South Africans If you bought any electronic item at Samsung during their Buy & Get promotion (accommodation at any Protea Hotel), I urge you to try and redeem that voucher.... IT IS INVALID!!! I have been trying to book accommodation in Cape Town via the this link (https://www.proteavouchers.com), the online response is (for all the dates throughout the 2017 calendar year): This promotion is not available for your selected dates, please use the calendar to search for other...

Category : Electronics

(15) Replies

Country : South Africa

When I applied for a cellphone contract for my son who is a university student it was turned down because there was a bad debt logged against my name and ID number. The address, job, marital status and other details that MTN had under my name were completely wrong. The sales consultant that I had dealt with helped me to submit a number of documents to the MTN Legal Department to report it. The SA fraud Prevention Service said that I would need a report from MTN in order to log a case with...

Category : Electronics

(5) Replies

Country : South Africa

my name is martha and my grandmothers name is rosina muleya 63 years old pensioner in january 2015 she purchased samsung tablet and univa four plate stove on credit at Furnmart at elim branch,the account number is 0325/12907 in 2016 the stove's plate cracked we lodged complains telephonicaly about the cracked plate because it is also not function well and we are still paying monthly installments.on the 14th of august 2015 my aunt whose is mathlodi went to lodge a complain at the store as she...

Category : Electronics

(3) Replies

Country : South Africa

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