Electronics Complaints

OUR CAMERAS ARE STILL NOT WORKING AFTER A YEAR.EVERY TIME EXCUSES,ONLY 2 TECHNICIANS. BEEN PHONING SEVERAL TIMES ,EVERY TIME A NEW EXCUSE. DONT GO IN CONTRACT WITH THIS COMPANY!!!!!!

Category : Electronics

(0) Replies

Country : South Africa

I am tired of the kak service that i am receiving from Markham green stone their micro line and hisense. I took my phone for repairs on the 27th of April till to date 02 June 2017 it has not been fixed and all am being told is that there is none they can do i must just be patient which i have been for the whole of May. It has gotten to the point that the technician has lied claiming he did fix the phone which he never he did not even show up at the green stone Markham but went to Alex i dont...

Category : Electronics

(0) Replies

Country : South Africa

Amith fitted a reverse camera to my ford ranger when I tested it the image was back to front I contacted him he said he wired it wrong I rewired it myself he told me I have a three year warranty and he will email me an invoice. I has now been more than a month with me repeatedly phoning him and sending messages and emails he makes arangements and never follows through my feeling is he has no intentions of honouring any warranty. My advise to anyone wanting a reverse camera it to find someone...

Category : Electronics

(0) Replies

Country : South Africa

After Purchasing an LG Home Theater System for over R15000 and the Amplifier has now giving me problems and still under the factory guarantee. The Amplifier was given to the Bradlows in the Bluff store on the 15/05/2017 and i have not received any feedback from the store or the call centre. I have made numerous calls to them but they cannot assist me. I personally think that these issues with aftersales service should be taken on a very serious note by Bradlows themselves if they want to...

Category : Electronics

(2) Replies

Country : South Africa

I reported a lost phone 23rd of March 2017. the case was reported on the same day. I was required to pay for an axcess of an R1319.83 on the 03rd May 2017. I was promised that they will deliver my gadget (LG G5 SE) when I spoke with them on the 10th of May 2017. Since then I have been trying to get through to them with no rresponse from their sytem. I hold for morethan 30min while the answring machine is say my call will be answered shortly. I hereby reques for your assistance to...

Category : Electronics

(0) Replies

Country : South Africa

My Sinotec TV that I purchased over 2 years ago from Game Pavilion will not come on anymore. I phoned Game Pavilion and was told to come into the store with my receipt as they need to take down some details. During the course of the week I get another call from Game to say I need to come into the store again as they forgot to take down some details from the receipt. So again, I rushed to Game after work. The next day I get a call from a woman from Sinotec asking if I kept the TV box which I...

Category : Electronics

(2) Replies

Country : South Africa

Bought a new phone at dischem rustenburg used it for a couple (about +- 2 and a half)it started freezing up so i took it back too get the problem sorted. When they were finly done i went too pick up the phone (huawey y3 lite) telling me it has major water damage i told them that the phone wasnt near water telling me that maybe i spilled cooldrink on it or water witch i know i didnt then i droped it in water neither of it happen finaly got fedup becaus only the inside got wet batry indicater...

Category : Electronics

(0) Replies

Country : South Africa

Good morning. We have 2 business lines down for close to 2 months. Ref No. 426CNK230517 Ref No. 315CNZ230517 Its become quite ridiculous!

Category : Electronics

(0) Replies

Country : South Africa

False advertisement, website post 24/7 response onsite. Makes promises to come out and fix your stuff and doesn't pitch. Have a 3 month warranty with them, after month fridge is broken again. no one wants to help. No all my meat is getting rotten... Please people,we don't need company's like this...

Category : Electronics

(0) Replies

Country : South Africa

My Celphone screen is cracked for an while. the weekend it got wet. I went to the service centre in Woraker street Port Elizabeth. The lady asked if I had insurance. I said no but its under an year old. on contract. she said it doesn't matter they wont take it in for repair work. I asked should I take it to private place she said yes but I can get an free screen. I then asked can I get it before taking my cel to private people as they refuse to help me . she said no. because I'm taking it to...

Category : Electronics

(0) Replies

Country : South Africa

On Friday (19th May) I purchased a Lenovo Intel Celeron notebook, from the Game store in Greenacres,, Port Elizabeth, which was on special for R3998.00. Today, the 22nd May, (3 days later), I attempted to return the product because it was not successfully installing various programs that I require for my PhD in biochemistry, which I am currently busy with. These programs included a new version of MS word, where the machine runs the installation process but does not complete it. When...

Category : Electronics

(0) Replies

Country : South Africa

Whirlpool dishwasher not working properly since April 2017 (under guarantee). Various complaints with whirlpool and repair company. Makro and whirlpool South Africa refuse to replace or refund. Ignoring my e-mails.

Category : Electronics

(0) Replies

Country : South Africa

81 old mother has pay as you go phone, with Vodacom Out of the blue she is paying monthly contract with RMCS and Blue Label Telecoms she never signed anything but the monies comes from her pension Phone is now stolen, as a result of Hijack and break in a police case try to get hold of anyone at any one of the above companies no way only voice mails and complaints on line, no one gets back you Is this legal? Are we not protected anyone? never the less a pensionar. How can monies be...

Category : Electronics

(0) Replies

Country : South Africa

Good day i have purchased a cellphone just over two months ago and a month later the screen had ink smudges that spread across half the screen. u had taken it back a month later and they say it will take 2- 3 weeks to repair. to date i have not received the phone neither has the MTN/SAMSUNG CALLED, yet Truworths accounts division call for payments. i told them that until i have a cellphone in my possession then only will i pay as the service sucks and it is a factory fault on the...

Category : Electronics

(0) Replies

Country : South Africa

I bought a Sansui TV at hifi corporation and it went off.I then took it back on 08/04/2017 as the TV was still under warranty ..I was told that the repairing will take 14-21 days ...no communication was done till the 23 when my husband call the store only to be told that the TV is back ...the manufacturer couldn't repair because the hisense panel was tempered with My TV is sansui and I even brought an extended warranty

Category : Electronics

(0) Replies

Country : South Africa

Upgrade my cellphone contact in Jan 2017. I'm still waiting for my 50Gb data & 10000 to 10000 MTN minutes package. After resigning documents. Received a faulty device Samsung J1 Mini handset. I took it in for repairs it came back still not working. Took it back to MTN at Saveway Shopping Centre in Witbank ********** 448. Now I'm informed that the phone was tampered with and I need to pay R350 to repair it. From day one I've battled to get things to work on this contract. The...

Category : Electronics

(0) Replies

Country : South Africa

I BOUGHT A KINDEL FROM INKREDIBLE CONNECTION LAST YEAR NOV 16 NOW IT IS FREEZED AND DONT WANT TO GO ON AT ALL . I PHONE THEM AND TEY TOLL ME A KINDEL DONT HAVE A WARRANTY.

Category : Electronics

(0) Replies

Country : South Africa

Somebody stile my identity and opened 2 cellphone accounts on my name, i managed to stop the process in time before any monies was taken off my account by having to do affidavit and go to the store where i have my own MTN account and deal with MTN fraud unit etc......however after all the paperwork and time soent on this what do they do they cancel allllll the cellphone contracts after i explained everythign and them assuring me they will only cancel the illegal 2 account.....now to reinstate...

Category : Electronics

(0) Replies

Country : South Africa

hi please assist, i have a problem with billing from Impact electricity. my housemate move out end of March and i now stay alone with No kids i work on a full time bases from 8 to 5 everyday.surprisingly my bill is the same as when im still staying with my housemate. my bill is R 1000.00. i tried to ask them to come and check the meter reading as is it un acceptable.basically i have to pay for them to come and fix the meter reading. How pathetic see below answer From: Dean...

Category : Electronics

(1) Replies

Country : South Africa

I buy tablet two years ago so my account finish this year march that was my last payment so the phone me to remand me is your last payment so now their said I must continue I said how because I finish my contract that lady phone me she put me to account department their cancel was okey two days down the line they send SMS we deactivated your account please pay R387.99 Ref mrp0015362 Tamsanqa Gabriel Dhlamini 0765433135

Category : Electronics

(1) Replies

Country : South Africa

I buy tablet two years ago so my account finish this year march that was my last payment so the phone me to remand me is your last payment so now their said I must continue I said how because I finish my contract that lady phone me she put me to account department their cancel was okey two days down the line they send SMS we deactivated your account please pay R387.99 Ref mrp0015362 Tamsanqa Gabriel Dhlamini 0765433135

Category : Electronics

(0) Replies

Country : South Africa

Mastercare service issobad that I will not recomment them to anyone, not even my worst enemy. Their so called technicians knowledge on appliance care and repair is very little.

Category : Electronics

(0) Replies

Country : South Africa

On the morning of Friday 28 April 2017, I received a notification on my phone that the Vodafone Protect Service from Vodacom has now been discontinued and that I was to uninstall the application from my phone upon which my device locked to my surprise. I then made a call to Vodacom from my daughter’s cell phone, received a reference number from the operator who advised that for that kind of request there is a 48-hour turnaround time and someone from their office would call me on Monday 1...

Category : Electronics

(0) Replies

Country : South Africa

I bought a phone in April 2016,it was okey suddenly it just went blank,i took it to sport scene shop in nelspruit on the 7th of April 2017 this year they told me that it needs to be sent back to the repairs i left it at the shop with all the documents. Today 8may2017 i called them and ask about my phone they told me that they haven't collected my phone for repairs,, i was so shocked n surprised and angry becouse i use that phone for sending important files with it,my phone name its a 2 in 1hi...

Category : Electronics

(0) Replies

Country : South Africa

With a Mastercare (early Bird) contract in place for nearly 20 years and with no claims as yet registered we assumed that we will be assisted quickly. For the repair of our TV. For nearly 3 weeks We are phoning the Call centre for the repair of our TV ..!! I have spoken to Quinton nearly 20 times .. was referred to a Doreen ..?? And to a Bruce .. customer care manager !! But unfortunately nobody even phoned you back to arrange the repair ... this sucks because we paid the policy 019956...

Category : Electronics

(0) Replies

Country : South Africa

I purchased a phone Samsung device S7 edge on contract onda 18th of Oct 2016 @ telkom direct alberton city ,device was fine until the 29th of March wen it just switched off nd did not want to switch on again ..so I took it to Da store onda 30th of March for repairs since it was still under warranty. .I was assisted by Ms T.Matheba.who booked in Da device n I went back onda 4th of May to collect my device.Da consultant who was helpin onda day came back with lots of pieces which looked like...

Category : Electronics

(0) Replies

Country : South Africa

've recently taken out a contract phone with Telkom Mobile. Everything was going well. I have my bank statement, approval, and of course new phone! The first debit was meant to go off on the 25th of March (R508.3something including the prorataed days). I noticed that the account wasn't debited but just figured that I may have chosen the option for the 30th. I then received an sms on the 29th of March - 4 days later! - indicating that I'VE failed to make the payment and have 2...

Category : Electronics

(0) Replies

Country : South Africa

've recently taken out a contract phone with Telkom Mobile. Everything was going well. I have my bank statement, approval, and of course new phone! The first debit was meant to go off on the 25th of March (R508.3something including the prorataed days). I noticed that the account wasn't debited but just figured that I may have chosen the option for the 30th. I then received an sms on the 29th of March - 4 days later! - indicating that I'VE failed to make the payment and have 2...

Category : Electronics

(0) Replies

Country : South Africa

I have just realized that my phone is under these company without my knowledge. When i asked CELL C , they told me that i signed a contract with the company, which i didn't. My airtime is been taken every time i try to recharge since April 5th. I cannot recharge and make calls due to the problem. I have contacted these people since then to cancel this contract that i do not know. Up till today, i am still waiting. I have been calling and given many Ref numbers which i have no idea what...

Category : Electronics

(0) Replies

Country : South Africa

I have just realized that my phone is under these company without my knowledge. When i asked CELL C , they told me that i signed a contract with the company, which i didn't. My airtime is been taken every time i try to recharge since April 5th. I cannot recharge and make calls due to the problem. I have contacted these people since then to cancel this contract that i do not know. Up till today, i am still waiting. I have been calling and given many Ref numbers which i have no idea what...

Category : Electronics

(0) Replies

Country : South Africa

the below detail of my complaint was logged and to date- no help from service provider. To whom it may concern I trust that my mail finds you in better stead then I am in It is with great dismay and aggravation that I write to you. I have been a sworn Samsung client and very loyal to the Brand for many years. Almost everything electronic I have is Samsung branded. After staying loyal to the brand and suffering many issues in the past and having to dig into my pockets all the time I...

Category : Electronics

(0) Replies

Country : South Africa

Glocell has debited my account for the second month and I don't have a contract with them. This is robbery. They are stealing from me. How can they take money from my account if I don't have contract with them. When you call them they just say sorry. 1

Category : Electronics

(3) Replies

Country : South Africa

The manager of the cash crusader posted a phone Samsung Galaxy S7 edge on gum tree for sale. Then i called him and we concluded on the price of R4,500 cash. Then Yesterday which is Sunday i took a cab from PTA west to kolonade mall at Montana which cost me R145 just to purchase the phone. When i got there, the attendant showed me the phone which i saw to be a perfect phone. Then i told them i wanna quickly go withdraw money from the fnb ATM so i can pay them cash since the manager told me on...

Category : Electronics

(5) Replies

Country : South Africa

I upgraded two of my 6 lines after Vodacom direct called me .I spoke to a Caleib who upgraded my line 0796929499 for a new Hauawei p9 for R249-00 which included R110-00 airtime and 1 Gig data everymonth.including the price of the handset.To my surprise i got a bill no.H9-37PAY acc.no. 1885981-9 for R745-99.When i called customer line they said sorry cannot help you.as she did not do this deal.. i also upgraded my other line 0762021450 for R199-00 for R110-00 airtime and 1 gig data.This...

Category : Electronics

(5) Replies

Country : South Africa

Fellow South Africans If you bought any electronic item at Samsung during their Buy & Get promotion (accommodation at any Protea Hotel), I urge you to try and redeem that voucher.... IT IS INVALID!!! I have been trying to book accommodation in Cape Town via the this link (https://www.proteavouchers.com), the online response is (for all the dates throughout the 2017 calendar year): This promotion is not available for your selected dates, please use the calendar to search for other...

Category : Electronics

(9) Replies

Country : South Africa

When I applied for a cellphone contract for my son who is a university student it was turned down because there was a bad debt logged against my name and ID number. The address, job, marital status and other details that MTN had under my name were completely wrong. The sales consultant that I had dealt with helped me to submit a number of documents to the MTN Legal Department to report it. The SA fraud Prevention Service said that I would need a report from MTN in order to log a case with...

Category : Electronics

(5) Replies

Country : South Africa

my name is martha and my grandmothers name is rosina muleya 63 years old pensioner in january 2015 she purchased samsung tablet and univa four plate stove on credit at Furnmart at elim branch,the account number is 0325/12907 in 2016 the stove's plate cracked we lodged complains telephonicaly about the cracked plate because it is also not function well and we are still paying monthly installments.on the 14th of august 2015 my aunt whose is mathlodi went to lodge a complain at the store as she...

Category : Electronics

(3) Replies

Country : South Africa

Bought my TV on 28 December 2016 a Sinotec 49" smart full HD LED. Saturday the 22 March 2017 the TV don't want to switch on or off so Makro was already closed and I took my TV in on Monday the 27 March so its about 6 days before its 3 months old. They told me they cant give my money back as they need to sent it in for assessment and it will take 21 days, I told the lady it did not take 21 days to take my money when I bought it and if not even 3 months old I want my money back to buy another...

Category : Electronics

(5) Replies

Country : South Africa

I've had an AG Mobile phone on contract with CellC for about two years now. My phone has a lifetime guarantee but because of AG Mobile's recent liquidation, I was unable to repair my phone as stipulated by the contract. CellC then contacted me and offered to have my phone fixed to which I agreed. My phone was collected on Monday the 3rd of April and on Wednesday the 12th of April it was returned without having been fixed. Being a CellC customer for a few years now, I am left both disappointed...

Category : Electronics

(0) Replies

Country : South Africa

i needed to find out which istore in cape town had a particular phone and what contracts they had available. none of the stores have contact numbers so i got onto the web and chatted with an istore chat person who confirmed they had the phone i was looking for and logged a request for someone to give me a call. we then ended the chat. an hour later i got back onto the chat line to find out when someone was going to call me and from which branch and was told water front and i will get a call...

Category : Electronics

(4) Replies

Country : South Africa

I have contacted The Appliance Surgeon company to fix my Speed Queen washing machine. On arrival the technicians, without any searching for the fault, said it is the timer of the washing machine that is defective. After i have paid them R849.30 as a call out fee. The timer was ordered (R2403.03)and installed and the machine was still not working. I called for a second opinion from another company: this technicians have done a thorough investigation and found that it was not the timer but the...

Category : Electronics

(4) Replies

Country : South Africa

My wifes iMac 27" 2012 computer was purchased new from Dion Wired in Somerset West Mall. After about 2.5 years of use, no problems, then one day her computer started to shut down randomly. It was taken to the iStore in Somerset West for inspection, the techs couldn't replicate the problem, so we went home and shut downs became more frequent. We took her computer in again and insisted that there was indeed a big problem with the computer. iStore then sent the computer off to CORE GROUP for...

Category : Electronics

(0) Replies

Country : South Africa

My name is Ntombi I bought tablet from mrrp mobile mr agreement with them was to pay 99 a month for 24 months. Everymonth they will deduct more money when I ask them they said I have use more airtime I ask them to stop the airtime still they deduct more money i ask them the settlement amount then I settle the tablet but still they are deducting my money I call them and send them the slip they say they will call me p to date they dont call but they a deducting my money

Category : Electronics

(2) Replies

Country : South Africa

I have bought a JVC TV from Game (Westwood mall)1 year 3 months ago and the TV screen decided to stop working. Took it back to Game to see what the problem is. It took Game 4 weeks to come back to us stating that it will cost R7000 to fix as it is the panel. It's not a fault of ours this often happens after a while. How does an expensive TV brand like JVC only work just after the warranty expires. Why should we pay such an exhorbant amount to get it fixed which is not a fault of ours. It's...

Category : Electronics

(4) Replies

Country : South Africa

I bought a Hisense F20 (Gold) in November 2016 at Foschini stores in Wonderpark Akasia.In december it started giving me problems;it didn't allow me to answer incoming calls because it froze.I returened the phone to the store and a month later(January),aperantly Hisense greplaced the same phone with a different colour(Black).But unfortunatly it gave me the same problem,it also lasted for about a month then i returened it back to the store.Somewhere around March i was called to the store...

Category : Electronics

(4) Replies

Country : South Africa

Mr Fix It Appliance Repairs Cape Town visited my property twice to attend to three repairs. 1) Oven not working. Watched them work on the oven in the flatlet. They charged me for replacing a thermostat, which was not replaced. 2) Supplied a new filter for my dish-washer. On the first invoice they charge R250 for the filter and R550 on the second invoive. 3) Had to repair a gas leak for a gas stove. They first wanted to remove the cut-off valve. We pointed out that the gas installation...

Category : Electronics

(5) Replies

Country : South Africa

Recently experienced problem with my Samsung phone. I consulted Vodacom technical department at Canal Walk. They investigated the problem and quoted R2496 to repair. As a new phone was almost that price I elected to purchase a new phone. Someone in the informal sector offered to attempt to repair the phone. Within 48 hours the phone was returned in working order at the cost of R400. Was this due to a conflict of interest who benefited by my buying a new phone.

Category : Electronics

(6) Replies

Country : South Africa

hi I have purchased a machine empisal from game last year just to open the box when I wanted to use it and find that the machine did not work I took it back they replaced the part and it still gave me same troubles. when I went back there the lady at customers service said oh she will need to educate me about the machine like I'm illiterate. eventually after speaking to the manager they credited me for my machine. in turn I took a different empisal machine and later down the line I have had...

Category : Electronics

(6) Replies

Country : South Africa

Access Appliance & Electrical Repairs - paid deposit for oven repair, Charles never pitched up for the repair appointment. According to his colleagues he went out of the country, now all numbers go straight to voicemail.

Category : Electronics

(4) Replies

Country : South Africa

Today I bought a new cell phone and asked MTN to transfer my number -apparently my sim card was not suitable for the new phone I was asked a few inane questions by a consultant and told that I had failed the test and that they would not transfer my number. So I'm stuck with a brand new expensive cell phone which is absolutely useless to me as my number is used for my business and appears on all my letterheads etc. Well thanks for nothing MTN. Kindly refund me the cost of my new cell phone.

Category : Electronics

(3) Replies

Country : South Africa

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