Electronics Complaints

On Friday (19th May) I purchased a Lenovo Intel Celeron notebook, from the Game store in Greenacres,, Port Elizabeth, which was on special for R3998.00. Today, the 22nd May, (3 days later), I attempted to return the product because it was not successfully installing various programs that I require for my PhD in biochemistry, which I am currently busy with. These programs included a new version of MS word, where the machine runs the installation process but does not complete it. When...

Category : Electronics

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Country : South Africa

Whirlpool dishwasher not working properly since April 2017 (under guarantee). Various complaints with whirlpool and repair company. Makro and whirlpool South Africa refuse to replace or refund. Ignoring my e-mails.

Category : Electronics

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Country : South Africa

81 old mother has pay as you go phone, with Vodacom Out of the blue she is paying monthly contract with RMCS and Blue Label Telecoms she never signed anything but the monies comes from her pension Phone is now stolen, as a result of Hijack and break in a police case try to get hold of anyone at any one of the above companies no way only voice mails and complaints on line, no one gets back you Is this legal? Are we not protected anyone? never the less a pensionar. How can monies be...

Category : Electronics

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Country : South Africa

Good day i have purchased a cellphone just over two months ago and a month later the screen had ink smudges that spread across half the screen. u had taken it back a month later and they say it will take 2- 3 weeks to repair. to date i have not received the phone neither has the MTN/SAMSUNG CALLED, yet Truworths accounts division call for payments. i told them that until i have a cellphone in my possession then only will i pay as the service sucks and it is a factory fault on the...

Category : Electronics

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Country : South Africa

I bought a Sansui TV at hifi corporation and it went off.I then took it back on 08/04/2017 as the TV was still under warranty ..I was told that the repairing will take 14-21 days ...no communication was done till the 23 when my husband call the store only to be told that the TV is back ...the manufacturer couldn't repair because the hisense panel was tempered with My TV is sansui and I even brought an extended warranty

Category : Electronics

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Country : South Africa

Upgrade my cellphone contact in Jan 2017. I'm still waiting for my 50Gb data & 10000 to 10000 MTN minutes package. After resigning documents. Received a faulty device Samsung J1 Mini handset. I took it in for repairs it came back still not working. Took it back to MTN at Saveway Shopping Centre in Witbank ********** 448. Now I'm informed that the phone was tampered with and I need to pay R350 to repair it. From day one I've battled to get things to work on this contract. The...

Category : Electronics

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Country : South Africa

I BOUGHT A KINDEL FROM INKREDIBLE CONNECTION LAST YEAR NOV 16 NOW IT IS FREEZED AND DONT WANT TO GO ON AT ALL . I PHONE THEM AND TEY TOLL ME A KINDEL DONT HAVE A WARRANTY.

Category : Electronics

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Country : South Africa

Somebody stile my identity and opened 2 cellphone accounts on my name, i managed to stop the process in time before any monies was taken off my account by having to do affidavit and go to the store where i have my own MTN account and deal with MTN fraud unit etc......however after all the paperwork and time soent on this what do they do they cancel allllll the cellphone contracts after i explained everythign and them assuring me they will only cancel the illegal 2 account.....now to reinstate...

Category : Electronics

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Country : South Africa

hi please assist, i have a problem with billing from Impact electricity. my housemate move out end of March and i now stay alone with No kids i work on a full time bases from 8 to 5 everyday.surprisingly my bill is the same as when im still staying with my housemate. my bill is R 1000.00. i tried to ask them to come and check the meter reading as is it un acceptable.basically i have to pay for them to come and fix the meter reading. How pathetic see below answer From: Dean...

Category : Electronics

(1) Replies

Country : South Africa

I buy tablet two years ago so my account finish this year march that was my last payment so the phone me to remand me is your last payment so now their said I must continue I said how because I finish my contract that lady phone me she put me to account department their cancel was okey two days down the line they send SMS we deactivated your account please pay R387.99 Ref mrp0015362 Tamsanqa Gabriel Dhlamini 0765433135

Category : Electronics

(1) Replies

Country : South Africa

I buy tablet two years ago so my account finish this year march that was my last payment so the phone me to remand me is your last payment so now their said I must continue I said how because I finish my contract that lady phone me she put me to account department their cancel was okey two days down the line they send SMS we deactivated your account please pay R387.99 Ref mrp0015362 Tamsanqa Gabriel Dhlamini 0765433135

Category : Electronics

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Country : South Africa

Mastercare service issobad that I will not recomment them to anyone, not even my worst enemy. Their so called technicians knowledge on appliance care and repair is very little.

Category : Electronics

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Country : South Africa

On the morning of Friday 28 April 2017, I received a notification on my phone that the Vodafone Protect Service from Vodacom has now been discontinued and that I was to uninstall the application from my phone upon which my device locked to my surprise. I then made a call to Vodacom from my daughter’s cell phone, received a reference number from the operator who advised that for that kind of request there is a 48-hour turnaround time and someone from their office would call me on Monday 1...

Category : Electronics

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Country : South Africa

I bought a phone in April 2016,it was okey suddenly it just went blank,i took it to sport scene shop in nelspruit on the 7th of April 2017 this year they told me that it needs to be sent back to the repairs i left it at the shop with all the documents. Today 8may2017 i called them and ask about my phone they told me that they haven't collected my phone for repairs,, i was so shocked n surprised and angry becouse i use that phone for sending important files with it,my phone name its a 2 in 1hi...

Category : Electronics

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Country : South Africa

With a Mastercare (early Bird) contract in place for nearly 20 years and with no claims as yet registered we assumed that we will be assisted quickly. For the repair of our TV. For nearly 3 weeks We are phoning the Call centre for the repair of our TV ..!! I have spoken to Quinton nearly 20 times .. was referred to a Doreen ..?? And to a Bruce .. customer care manager !! But unfortunately nobody even phoned you back to arrange the repair ... this sucks because we paid the policy 019956...

Category : Electronics

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Country : South Africa

I purchased a phone Samsung device S7 edge on contract onda 18th of Oct 2016 @ telkom direct alberton city ,device was fine until the 29th of March wen it just switched off nd did not want to switch on again ..so I took it to Da store onda 30th of March for repairs since it was still under warranty. .I was assisted by Ms T.Matheba.who booked in Da device n I went back onda 4th of May to collect my device.Da consultant who was helpin onda day came back with lots of pieces which looked like...

Category : Electronics

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Country : South Africa

've recently taken out a contract phone with Telkom Mobile. Everything was going well. I have my bank statement, approval, and of course new phone! The first debit was meant to go off on the 25th of March (R508.3something including the prorataed days). I noticed that the account wasn't debited but just figured that I may have chosen the option for the 30th. I then received an sms on the 29th of March - 4 days later! - indicating that I'VE failed to make the payment and have 2...

Category : Electronics

(0) Replies

Country : South Africa

've recently taken out a contract phone with Telkom Mobile. Everything was going well. I have my bank statement, approval, and of course new phone! The first debit was meant to go off on the 25th of March (R508.3something including the prorataed days). I noticed that the account wasn't debited but just figured that I may have chosen the option for the 30th. I then received an sms on the 29th of March - 4 days later! - indicating that I'VE failed to make the payment and have 2...

Category : Electronics

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Country : South Africa

I have just realized that my phone is under these company without my knowledge. When i asked CELL C , they told me that i signed a contract with the company, which i didn't. My airtime is been taken every time i try to recharge since April 5th. I cannot recharge and make calls due to the problem. I have contacted these people since then to cancel this contract that i do not know. Up till today, i am still waiting. I have been calling and given many Ref numbers which i have no idea what...

Category : Electronics

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Country : South Africa

I have just realized that my phone is under these company without my knowledge. When i asked CELL C , they told me that i signed a contract with the company, which i didn't. My airtime is been taken every time i try to recharge since April 5th. I cannot recharge and make calls due to the problem. I have contacted these people since then to cancel this contract that i do not know. Up till today, i am still waiting. I have been calling and given many Ref numbers which i have no idea what...

Category : Electronics

(0) Replies

Country : South Africa

the below detail of my complaint was logged and to date- no help from service provider. To whom it may concern I trust that my mail finds you in better stead then I am in It is with great dismay and aggravation that I write to you. I have been a sworn Samsung client and very loyal to the Brand for many years. Almost everything electronic I have is Samsung branded. After staying loyal to the brand and suffering many issues in the past and having to dig into my pockets all the time I...

Category : Electronics

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Country : South Africa

Glocell has debited my account for the second month and I don't have a contract with them. This is robbery. They are stealing from me. How can they take money from my account if I don't have contract with them. When you call them they just say sorry. 1

Category : Electronics

(3) Replies

Country : South Africa

The manager of the cash crusader posted a phone Samsung Galaxy S7 edge on gum tree for sale. Then i called him and we concluded on the price of R4,500 cash. Then Yesterday which is Sunday i took a cab from PTA west to kolonade mall at Montana which cost me R145 just to purchase the phone. When i got there, the attendant showed me the phone which i saw to be a perfect phone. Then i told them i wanna quickly go withdraw money from the fnb ATM so i can pay them cash since the manager told me on...

Category : Electronics

(5) Replies

Country : South Africa

I upgraded two of my 6 lines after Vodacom direct called me .I spoke to a Caleib who upgraded my line 0796929499 for a new Hauawei p9 for R249-00 which included R110-00 airtime and 1 Gig data everymonth.including the price of the handset.To my surprise i got a bill no.H9-37PAY acc.no. 1885981-9 for R745-99.When i called customer line they said sorry cannot help you.as she did not do this deal.. i also upgraded my other line 0762021450 for R199-00 for R110-00 airtime and 1 gig data.This...

Category : Electronics

(5) Replies

Country : South Africa

Fellow South Africans If you bought any electronic item at Samsung during their Buy & Get promotion (accommodation at any Protea Hotel), I urge you to try and redeem that voucher.... IT IS INVALID!!! I have been trying to book accommodation in Cape Town via the this link (https://www.proteavouchers.com), the online response is (for all the dates throughout the 2017 calendar year): This promotion is not available for your selected dates, please use the calendar to search for other...

Category : Electronics

(9) Replies

Country : South Africa

When I applied for a cellphone contract for my son who is a university student it was turned down because there was a bad debt logged against my name and ID number. The address, job, marital status and other details that MTN had under my name were completely wrong. The sales consultant that I had dealt with helped me to submit a number of documents to the MTN Legal Department to report it. The SA fraud Prevention Service said that I would need a report from MTN in order to log a case with...

Category : Electronics

(5) Replies

Country : South Africa

my name is martha and my grandmothers name is rosina muleya 63 years old pensioner in january 2015 she purchased samsung tablet and univa four plate stove on credit at Furnmart at elim branch,the account number is 0325/12907 in 2016 the stove's plate cracked we lodged complains telephonicaly about the cracked plate because it is also not function well and we are still paying monthly installments.on the 14th of august 2015 my aunt whose is mathlodi went to lodge a complain at the store as she...

Category : Electronics

(3) Replies

Country : South Africa

Bought my TV on 28 December 2016 a Sinotec 49" smart full HD LED. Saturday the 22 March 2017 the TV don't want to switch on or off so Makro was already closed and I took my TV in on Monday the 27 March so its about 6 days before its 3 months old. They told me they cant give my money back as they need to sent it in for assessment and it will take 21 days, I told the lady it did not take 21 days to take my money when I bought it and if not even 3 months old I want my money back to buy another...

Category : Electronics

(5) Replies

Country : South Africa

I've had an AG Mobile phone on contract with CellC for about two years now. My phone has a lifetime guarantee but because of AG Mobile's recent liquidation, I was unable to repair my phone as stipulated by the contract. CellC then contacted me and offered to have my phone fixed to which I agreed. My phone was collected on Monday the 3rd of April and on Wednesday the 12th of April it was returned without having been fixed. Being a CellC customer for a few years now, I am left both disappointed...

Category : Electronics

(0) Replies

Country : South Africa

i needed to find out which istore in cape town had a particular phone and what contracts they had available. none of the stores have contact numbers so i got onto the web and chatted with an istore chat person who confirmed they had the phone i was looking for and logged a request for someone to give me a call. we then ended the chat. an hour later i got back onto the chat line to find out when someone was going to call me and from which branch and was told water front and i will get a call...

Category : Electronics

(4) Replies

Country : South Africa

I have contacted The Appliance Surgeon company to fix my Speed Queen washing machine. On arrival the technicians, without any searching for the fault, said it is the timer of the washing machine that is defective. After i have paid them R849.30 as a call out fee. The timer was ordered (R2403.03)and installed and the machine was still not working. I called for a second opinion from another company: this technicians have done a thorough investigation and found that it was not the timer but the...

Category : Electronics

(4) Replies

Country : South Africa

My wifes iMac 27" 2012 computer was purchased new from Dion Wired in Somerset West Mall. After about 2.5 years of use, no problems, then one day her computer started to shut down randomly. It was taken to the iStore in Somerset West for inspection, the techs couldn't replicate the problem, so we went home and shut downs became more frequent. We took her computer in again and insisted that there was indeed a big problem with the computer. iStore then sent the computer off to CORE GROUP for...

Category : Electronics

(0) Replies

Country : South Africa

My name is Ntombi I bought tablet from mrrp mobile mr agreement with them was to pay 99 a month for 24 months. Everymonth they will deduct more money when I ask them they said I have use more airtime I ask them to stop the airtime still they deduct more money i ask them the settlement amount then I settle the tablet but still they are deducting my money I call them and send them the slip they say they will call me p to date they dont call but they a deducting my money

Category : Electronics

(2) Replies

Country : South Africa

I have bought a JVC TV from Game (Westwood mall)1 year 3 months ago and the TV screen decided to stop working. Took it back to Game to see what the problem is. It took Game 4 weeks to come back to us stating that it will cost R7000 to fix as it is the panel. It's not a fault of ours this often happens after a while. How does an expensive TV brand like JVC only work just after the warranty expires. Why should we pay such an exhorbant amount to get it fixed which is not a fault of ours. It's...

Category : Electronics

(4) Replies

Country : South Africa

I bought a Hisense F20 (Gold) in November 2016 at Foschini stores in Wonderpark Akasia.In december it started giving me problems;it didn't allow me to answer incoming calls because it froze.I returened the phone to the store and a month later(January),aperantly Hisense greplaced the same phone with a different colour(Black).But unfortunatly it gave me the same problem,it also lasted for about a month then i returened it back to the store.Somewhere around March i was called to the store...

Category : Electronics

(4) Replies

Country : South Africa

Mr Fix It Appliance Repairs Cape Town visited my property twice to attend to three repairs. 1) Oven not working. Watched them work on the oven in the flatlet. They charged me for replacing a thermostat, which was not replaced. 2) Supplied a new filter for my dish-washer. On the first invoice they charge R250 for the filter and R550 on the second invoive. 3) Had to repair a gas leak for a gas stove. They first wanted to remove the cut-off valve. We pointed out that the gas installation...

Category : Electronics

(5) Replies

Country : South Africa

Recently experienced problem with my Samsung phone. I consulted Vodacom technical department at Canal Walk. They investigated the problem and quoted R2496 to repair. As a new phone was almost that price I elected to purchase a new phone. Someone in the informal sector offered to attempt to repair the phone. Within 48 hours the phone was returned in working order at the cost of R400. Was this due to a conflict of interest who benefited by my buying a new phone.

Category : Electronics

(6) Replies

Country : South Africa

hi I have purchased a machine empisal from game last year just to open the box when I wanted to use it and find that the machine did not work I took it back they replaced the part and it still gave me same troubles. when I went back there the lady at customers service said oh she will need to educate me about the machine like I'm illiterate. eventually after speaking to the manager they credited me for my machine. in turn I took a different empisal machine and later down the line I have had...

Category : Electronics

(6) Replies

Country : South Africa

Access Appliance & Electrical Repairs - paid deposit for oven repair, Charles never pitched up for the repair appointment. According to his colleagues he went out of the country, now all numbers go straight to voicemail.

Category : Electronics

(4) Replies

Country : South Africa

Today I bought a new cell phone and asked MTN to transfer my number -apparently my sim card was not suitable for the new phone I was asked a few inane questions by a consultant and told that I had failed the test and that they would not transfer my number. So I'm stuck with a brand new expensive cell phone which is absolutely useless to me as my number is used for my business and appears on all my letterheads etc. Well thanks for nothing MTN. Kindly refund me the cost of my new cell phone.

Category : Electronics

(3) Replies

Country : South Africa

On Saturday 25th March 2017 i went to buy an electric grill from Game Soshanguve crossing as a backup for my gas grill that i use for business. i plugged it for about 2 to 3 hours and it stopped working. i changed plugs and tried it again at home and it couldnt work still. As inconvenienced as i was returned it to the store for a refund and i was directed to the custormer services, the lady by the name Ernie Nhlapo told me that i must take it home to clean it "mind you i wiped all the oil...

Category : Electronics

(2) Replies

Country : South Africa

I bought a stove in December on the 17 n it wasn't working they didn't bring the stove stand,went n laid a complaint dy sended people to come n check n thy found the oven not working they changed the stove but still it wasn't working,n I went to complain but they didn't do anything about it,I waited for months thinking that thy will come n fix the oven,on top of it they didn't have a full product knowledge.I'm so disappointed by even the manager she didn't approach me in a good manner she...

Category : Electronics

(2) Replies

Country : South Africa

13 May 2016 I bought a Samsung A5 at the pavilion shopping mall. I dropped the phone round about the 15 January 2017. I booked it in for repairs with the pavilion shopping where I had bought it. A week later I got a message to tell me the phone is fixed and ready for collection. A month later the phone screen just went blank it did not display any information. I took it back to the pavilion shopping mall to query what the problem was this time as it did not fall. The pavilion shopping mall...

Category : Electronics

(2) Replies

Country : South Africa

I BOUGHT A SAMSUNG WASHING MACHINE ABOUT A YEAR BACK, STILL UNDER GUARANTEE IT GAVE ME PROBLEMS REPORT IT AT GAME WITH ALL DUE DOCS, THEY INFORMED THEY WILL NOTIFY SAMSUNG AND ILL GET A CALL FROM THEM. I THEN RECIEVED A CALL FROM SAMSUNG INFORMING ME THAT THERE IS A TECHNICIAN WHO WILL COME AND CHECK THE WASHING FOR ME AND THAT PERSON WILL REPORT BACK TO THEM AND THEY WILL LET ME KNOW WHAT AFTER A TECHNICIAN CAME TO MY HOUSE IN DEED, I HAD MY HELPER HOME WHO CAN'T EVEN USE THE MACHINE, HE...

Category : Electronics

(1) Replies

Country : South Africa

in December a Vodacom consultant phoned me and asked if I would like an additional 2MB for only R60pm. I asked him if he was sure and there would be no additional costs. When I drew my Statement at the end of Jan 2017 I saw that my monthly account had increased by R500 and the package I was on (Smart D) had changed to Smart XL, this was absolutely NOT what I had agreed on. I immediately phoned them and logged a complaint asking them to retrieve the telephone conversation and they could verify...

Category : Electronics

(1) Replies

Country : South Africa

I purchased a sim card online from meandyou mobile and asked for my number to be ported.At first I could not make or receive calls.Its been 10 days and after several calls to them I still cannot receive calls.I can now make calls only. Their response is that their technical team is working to resolve the problem. Apparently their Technical team does not work over weekends. Each time I call them, they inform me it will be sorted in 48-72 hours.....it's been 10 days now.This has put me in a bad...

Category : Electronics

(1) Replies

Country : South Africa

Never experienced such bad service ever as I have recieved at beacon bay retail park vodacom. I recieved my upgrade on january this year,the same day I found that the phones speakers was not working and it was not dectecting the sim card. I then took the phone back to the shop the next day,it got sent for repairs.....a new phone mind you and I have to put up with it being sent in for repairs. The phone then came back and still did not work weeks later. It then got sent to samsung .....no one...

Category : Electronics

(2) Replies

Country : South Africa

Never experienced such bad service ever as I have recieved at beacon bay retail park vodacom. I recieved my upgrade on january this year,the same day I found that the phones speakers was not working and it was not dectecting the sim card. I then took the phone back to the shop the next day,it got sent for repairs.....a new phone mind you and I have to put up with it being sent in for repairs. The phone then came back and still did not work weeks later. It then got sent to samsung .....no one...

Category : Electronics

(3) Replies

Country : South Africa

I am so upset and angry with Vodacom I am Suffering because them not doing their work right..i took out a contract phone so when the contract was finished I did not renew it or upgrade because of all the problems and unaccommodating calls I made to them a problem so I went to pre-paid …now two weeks ago I lost the phone and want to do the sim swap...i promise you I made calls to their call centre every day and every time I speak to a different person telling me a different story …this...

Category : Electronics

(2) Replies

Country : South Africa

I ORDERED A PHONE VIA VODACOM ONLINE MORE THAN A MONTH AGO AND WHEN I CALLED TO FIND OUT WHAT IS HAPPENING THEIR CONSULTANTS WERE INCOMPETENT . I HAVE BEEN SEND TOO AND FRO WITHOUT A VALID ANSWER OF WHAT IS GOING ON. NOW THEIR OWN SUPERVISOR CAN EVEN ASSIST AND NOW I AM TOLD TO WAIT FOR ANOTHER WEEK BEFORE MY INQUIRY IS RESOLVED AND THE WHOLE DEAL CANCELLED SO THAT I CAN GET A PHONE.

Category : Electronics

(0) Replies

Country : South Africa

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