Electronics Complaints

I received a call yesterday by a consultant named Aphiwe who advised that due to my longstanding contract with vodacom Elite Mobile is sending me a smart tablet free. I asked her to confirm that this is on my current vodacom contract as if it is an additional contract I am not interested. It was confirmed to me 3 times that this is on my current contract and there are no additional costs. Today it was confirmed by a different consultant that this is an order and is infact an additional cost I...

Category : Electronics

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Country : South Africa

a TV broke down, sent an email with everything they requested on the 24th Feb but until today it is still not fixed. told their technician to inform me when they want to come home for it so i could arrange for someone to be there but he didn't. they called me when they were half way en route there (10 March). i had to leave work and meet them at home, spent an hour on this strip ONLY to find that they came just for a serial number...which i had already submitted!!Today another caller says...

Category : Electronics

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Country : South Africa

electricity supply cable was stolen, two days ago. I called eskom help line for assistance. I sent an SMS in the morning and they responded with a ref number around 1o clock. I called again they said they will come of which they never did and not even informed me about their sat back. I called around 7pm the lady tried to call dispetch but she said phones are not answered. its been unpleasant moment as I'm the only person without electricity in my street and eskom won't help. no communication...

Category : Electronics

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Country : South Africa

My internet service and home telephone went off on 28 February 2017. I lodged a complaint, received a reference number on 01 March and ...........NOTHING ! It is the 10th of March today. I receive one sms message informing me that Telkom is attending to my problem! I phone them 4 times after I lodged the fault and only then they tell me they are experiencing a "cable" problem. I explain my problem to them that I need the internet urgently for studies, but they inform me that I must make...

Category : Electronics

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Country : South Africa

I had handed in my phone December last year for it to be fixed, went back to check for it 2 weeks ago and it still wasn't and they had yesterday to fetch. And when I fetched my phone it’s still wasn't fixed I have wasted my money for the past 5 years paying for a phone insurance that didn’t even get my phone fixed up. All my money has gone down the drain for what!!! All of this has lead me canceling my cellphone insurance, the only thing that one gets insured of is losing your money. Now...

Category : Electronics

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Country : South Africa

When you hear or see someone with rusell hobbs apliances you think its expensive and good quality! We bought a kettle 3 months ago and the screws fell in the water from the inside so the handle is loose the button you push down to make the water boil isn't going down! I feel they should test their things before selling it to the public I personally will never buy anything in that brand again this isn't the first time even the steam iron I had stopped working and a cheaper name brand I have...

Category : Electronics

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Country : South Africa

I George Meyer, emailed on Fri, Nov 18, 2016 at 12:11 AM To: [email protected] ,in which I asked for the cancellation of my contract dated 14/11/16, since I asked Mondo floor manager to give me the conditions in writing and up to now no email containing it.The lady that sold the item to me spoke fast. I couldnt comprehend all the details of the contract,she used the words'my darling' to address me.Therefore I asked to cancel Telkom hybrid card and request the repayment of an...

Category : Electronics

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Country : South Africa

On the 9th of December 2016 at around 8:45am it was raining outside and the electricity tripped while looking at that I saw a smoke coming from the back of my TV then that is when I saw everything was off then when I tried to checked then I noticed everything that was plugged was burned. I went to eskom branch in bellvile filled in a claim form. My worry is, up to this point nobody from eskom has bothered to call me every time I call them they always tell me I must wait but I was told by them...

Category : Electronics

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Country : South Africa

About 2 weeks ago I received a notification that there was an upgrade available for my Samsung S5 mini.It also said that I should do the upgrade via wifi as it would not cost any extra . I did this . The upgrade was downloaded 100% and then it was going to upload the new software which it did and did a reboot . That is when my problem started . Bearing in mind that this is an official Samsung upgrade .The Samsung logo just goes bright and then dim and continues this patern until the battery...

Category : Electronics

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Country : South Africa

My name is Joana, i purchased a fridge and stove at the OK furniture store situated at Lenasia signet terrace Johannesburg. Thr two items were on sale when i went to the store, i had exceeded my daily limit so i only managed to pay a total of R2500. The fridge was on sale for R2250 and the stove R850. After i had paid my balance of R599 the fridge was loaded into the delivery except the stove which i found to be suspicious. I was then called into the store by the sales consultant who assisted...

Category : Electronics

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Country : South Africa

On the 14th of feb 2017 I bought a new samsung A7 2017 at the samsung store in lephalale and asked to have the phone insured which they refused to do and I asked about a screen protector and cover and they told me they do not have it yet as this is a new phone and was released this year,they told me the phone was under 7days guarantee and 12months warranty. I took the phone and told them about how I was not happy about not insuring the phone and less than two weeks later the phone's rear view...

Category : Electronics

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Country : South Africa

GOOD DAY, MY NAME IS LAUREY THOMAS AND I HAVE A CONTRACT WITH MTN. MY SONY ERICSSON XPERIA M4 AQUA WAS TAKEN TO THE MTN STORE IN SOUTHGATE ON THE 25TH JAN 2017 TO DATE MY PHONE HAS NOT BEEN BOOKED IN FOR REPAIRS. I HAVE PHONES THE STORE, THE REPAIRS AND COLLECTIONS CONTACT CENTRE AND WAS ADVISED BY REPAIRS THAT MY PHONE WAS NOT BOOKED IN. THE STAFF AT THE MTN STORE IN SOUTHGATE IS LESS THAN HELPFUL AND NOT INTERESTED IN THEIR CUSTOMERS AT ALL. I WAS TOLD BY AN EMPLOYEE NAMED BONGANI ON...

Category : Electronics

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Country : South Africa

Hi,i went to Mtn Clear Water Mall and a lady named Sibongiseni was assisting me on the 6th of Feb,i applied for a laptop on contract and was approved.She told me to wait for an sms which i recieved and then said they would call me within the week to come collect the laptop.It has been 3 weeks no one has come back to me,i went to the store to find out what is going on and a gentle man said that they dont have stock!I am a student i applied for the laptop because i need it.No one has come back...

Category : Electronics

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Country : South Africa

Avast Anti-Virus

Category : Electronics

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Country : South Africa

I have been trying to get in touch with my account handler Arthur and his phone is always off, the second Mbali her phone is also always off. I spoke to Arthur two weeks back after the longest 4 weeks of struggling to get a hold of him, we made an arrangement that after I make payment on the 23rd of February. I need to call him on the 24th in the morning so that he may be able to remove the suspension on my account. Now as per usual I cannot get hold of Arthur or Mbali. I called the 808...

Category : Electronics

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Country : South Africa

We had in total 20 people each with more than one device complaining that we don't have network in our area. They logged a call and a service technician phoned us and asked some questions.... and then just said sorry they do know this area don't have network service but it would still be about 4 years before they will address the problem. So we stopped all our contracts with them and moved over to Cell C, but the one contract they did not stop and just subtracted it from the thousands of...

Category : Electronics

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Country : South Africa

Good morning I ordered a kettle from homechoice and when it took for them to deliver I called them to find out what the delay was, and I was told it was on its way. I get the parcel today and it is not what I had ordered. I called them back again and I get told me the kettle I want was out of stock so they made the decision to substitute for me. 1stly I do not like the kettle they sent me, 2nd of all I knock of late and wont be able to return the package, I called a private courier and they...

Category : Electronics

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Country : South Africa

I looked online at the different price of the phone I wanted for the phone I wanted it was R549. So I went in to my nerdiest telkcome store only to find out they are not the same price as the online shop and it would cast me R799 for the same deal and was told to order online. So I ordered a iPhone 6plus 64Gb on a freeme 2G over the telkome online store for R549 I filled in everything I got my order number and was told someone would contact me soon. After wait over a week. Someone phoned me...

Category : Electronics

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Country : South Africa

Alert - Scam Do not do business with this company - Airbone Drones, 37 Koeberg Rd, Cape Town, 7405, South Africa - www.airbornedrones.co I was robbed because after paying full, only part of the items I bought, where delivered. Even the drone I received does not meet the specifications (see quotation attached), and is useless. My complaints always generate a lot of of excuses and promises, clearly with no intention of solving the problem. Only to postpone it. Mr. John James Geber...

Category : Electronics

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Country : South Africa

I bought a LED Tv and after two weeks when I connected it, I realised that the Tv's screen had cracked.I returned it to the shop and they said I should have returned it within a week. The tv was not checked before leaving the store. I want to know what is the remedy for this situation.

Category : Electronics

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Country : South Africa

I visited the centurion game store at about 4.55 pm, the store was about to closed but wasn't closed yet. I went to the right aisle to look for a clock radio, a salesman was almost about to leave the area, i just asked him one question that does the clock radio work with batteries, he answered yes for all the models and then went away. After i bought the radio, came home and tested, that i realised that the battery is only for the clock reset backup. I had to go again to return and get a...

Category : Electronics

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Country : South Africa

My wife bought a Tablet for my daughter as her birthday gift in September 2016 at ACKERMANS store in Cleawater Mall. The PREMIO 7 Tablet was advertised with a storage of 8GB. But the devise does not enough space to download just one game and a WhasApp, yet the the devise is advise to have a storage of 8GB. We took in the device back to Ackermans in November to have matter rectified. They have been working on this device but still came back with the same problem. I am seeking for advise as how...

Category : Electronics

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Country : South Africa

On the 25/11/2016 I bought a phone a at vodacom westgate the phone was working well till the 10/12/2016 the phone gave me problems than I took it to repairs on the 15/12/2016,they said I should wait for 21 days I did but I didn't get any respond I called the to find out hw far is the phone,they told me to go back to vodacom to get another phone I did n they told me that they don't have the phone is stock they call me,its been two weeks and nothing.I called them today to find out what is...

Category : Electronics

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Country : South Africa

I Purchase a 55 inch Sinotec tv on the 25th of November at game store in Centurion. they did not check the TV .after a week i open the box and saw that the TV sreen was damaged.i called the store immidiatly and the manager said i must bring it back .When i took it back on the 8th of December an argument took place between me and the manager (Molefe) he insisted that i broke the TV.After a lot of arguments they took the TV in for repairs.On the same day i got the message stating the repair no...

Category : Electronics

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Country : South Africa

I have been an extremely happy customer of Janjieras for the past year. Always had amazing service from owner and could pop in anytime for queries. Today I was ill in bed and sent my husband to ask them if they could disconnect my AMP from battery as I need a bigger battery, it's draining my power and car now doesn't want to start. First of all I must be clear that the owner was not there but some arrogant, insulting, belittling, disrespectful human being that clearly shouldn't be allowed...

Category : Electronics

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Country : South Africa

i bought a Juicer and a Steamer and the free gift was suppose to be a Slow cooker, they sent me a boiler maker which i have no use for) i contacted them to switch the boiler maker for the slow cooker promised and they refused.(but they do have stock) i honestly think they did have stock but was just sending a cheaper product. i will never buy from them again (they are liars and go against what they say)

Category : Electronics

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Country : South Africa

I had been a customers for OK Furniture and House and Home. But the bad service that RAINBOW FINANCE give us and forget that we are their customer and treat customers like bad payers. I bought furniture from house and home my installment was supposed to be on the 1st of each month, however because of my pay day which is the 15th of each month I then call Rainbow finance if I can make my payments on the 15th they disagree. It was hard for me to always have enough to pay on the 1st. I tried...

Category : Electronics

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Country : South Africa

Purchased a FITBIT from Cape Union Mart The Glen February 2016. It went dead end of November 2016. It was booked in 18th January as there office closed for the Christmas Period. I am truly disgusted that it gets sent back to Cape Union Mart and says there is nothing wrong with the device. The Sales assistant decided to test the device and saw it went dead again. It is now back in for repairs an not a sole can help me with my device except that it is booked in

Category : Electronics

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Country : South Africa

SInce Wednesday Eskom is not helping I have no electricity and worse part is that my neighbours have electricy.first time I called on Wednesday I was given reference 196340912 and yesterday I was given 196498008. I report to call centre and they will just say they have escalated the message to the technician but nothing. I would call back again they will just say query has been escalated. No one is helping if eskom can't help us where are suppose to get help.

Category : Electronics

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Country : South Africa

SInce Wednesday Eskom is not helping I have no electricity and worse part is that my neighbours have electricy.first time I called on Wednesday I was given reference 196340912 and yesterday I was given 196498008. I report to call centre and they will just say they have escalated the message to the technician but nothing. I would call back again they will just say query has been escalated. No one is helping if eskom can't help us where are suppose to get help.

Category : Electronics

(0) Replies

Country : South Africa

i have sent a cellphone to MTN, Samsung Note II, for repairs on 28 April 2016. i have not received the cellphone until today, despite many attempts to follow-up with the matter. no feedback has been given to me.

Category : Electronics

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Country : South Africa

They had to repair my microwave. It still came back with the same symptoms it had before and they claimed to have fitted new parts. Took it back, came back with same problem. when I call them they say they 'll get back to me or they are sending someone to come and collect it. And they never do. They always making empty promises. it's a white owned company. Don't know it's because I'm black and they taking advantage.

Category : Electronics

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Country : South Africa

i APPLIED FOR A CONTRACT AND A IPHONE 23 dEC 2016 . TODAY 24 JAN AND 34 TELEPHONE CALLS FUTHER STILL NO DEVICE!!!!! i AM FURIOUS FRUSTRATED AND DO NOT GET ANY SUPPORT OR HELP FROM THE COMPANY... PLEASE ADVISE... i STAY IN LIMPOPO, HENCE THE ONLINE SALE..

Category : Electronics

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Country : South Africa

I sI took my LG TV for quotation for repairs on the 12/01/2017. It was on a Thursday and was informed that I will get the quotation on a Monday or Tuesday the folfollowing week. I didn't get the quote on Tuesday as promised, I phoned and made a follow up. The person I talked to said I will get the quote the following day which was Wednesday.I didn't get a quote and I phoned on Thursday and talked to a guy called Erren who said the person who is dealing with my TV is Shaun and is on sick leave...

Category : Electronics

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Country : South Africa

On the 15th of Jan I bought a Mobile phone Samsung Grand Prime to be exact. I bought for my brother that was in cape town and coming down to see me. Yesterday I tried turning the phone on and It was faulty. Today I wend back to Game Store - Wonderpark to have this resolved and I was told that I do not know how to use a phone and nothing is wrong with the phone. I left the phone and told them to contact me when this issue has been resolved.

Category : Electronics

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Country : South Africa

I purchased a washing machine, top of the range machine which serves as a tumble dry in June 2014. The machine has a big label that says 10 year warranty on machine motor. the machine did not turn on last weekend and i called Samsung customer service to inform them about this issue , to my surprise i was told that i need to pay R450,00 call out fee and then pay for repairs since the machine is out of 2yrs warranty,which means a R7,000.00 machine last for two years at Samsung and that is...

Category : Electronics

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Country : South Africa

I HAD A S4 CELLPHONE CONTRACT WITH TELKOM THAT WAS CANCELLED 18 MONTHS AGO, ON THE 26 OCTOBER 2016 I CALLED TELKOM INFORMED THEM THAT THEY NEED TO STOP DEBITING MY BANK ACCOUNT, AND PAY BACK ALL THE MONEY THAT WAS DEBITED FROM MY BANK ACCOUNT INCLUDING THE BANK CHARGES, AFTER 72HRS I CALLED BACK TO ASK HOW FAR THEY ARE WITH MY QUERY, HOWEVER THE AGENT TOLD ME IT WILL TAKE 21 DAYS FOR THEM TO SOLVE MY CASE. ON THE 05 JANUARY 2017 I CALLED THEM AGAIN AND SPOKE TO THE LINE MANAGER...

Category : Electronics

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Country : South Africa

I bought an I phone 6 at Mtn , on the 5th of January it was freezing picture but all was in working order. I took it to Mtn in Carlton center they advised that it might be a software issue I need to take it where there is a consultant to check it. The nearest branch they referred me was Protea Gardens. I took the item on the 9th the devise had a temper glass and cover they said the technician was not in I should leave it they will check it an call me in 4 working days. I went to...

Category : Electronics

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Country : South Africa

I ordered an item from takealot this evening. I placed the order before 18:00 today. On the checkout screen I clicked the "when can I expect it" button, the screen pops up with the standard economy delivery and "... or you can choose one of our Value Added Delivery Options — and get GUARANTEED DELIVERY" which has three options. One of which is "Guaranteed Express Delivery Guaranteed next day delivery if ordered and paid by midnight." So I go ahead with the order, get to the shipping and...

Category : Electronics

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Country : South Africa

Since last year December I have been looking for the Sony Xperia XZ with the PS4 that was advertised in both December and January edition booklets, I have ordered the phone from many stores including THE GLEN, ALBERTON CITY, VODAWORLD …. Etc each store advised me that stock will be ordered and I would have it in 1 – 2 working days. Not one of the stores got back to me to date, just to find out from Vodacom THE GLEN that the stock will no longer be ordered and it is discontinued. i sent...

Category : Electronics

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Country : South Africa

Mt fixit have my dishwasher and tumble dryer and are not returning my appliances. 3 times that I have managed to get hold of timothy he tells me I will have my goods the next day and then we start the process over, dozens of calls and smses go unanswered unless I dial form another number. I would never use this company again and am in the process of having the police accompany me to fetch my goods at there premises. Timothy from mr fixit...

Category : Electronics

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Country : South Africa

I Xolisa Jonas lodging this complain against Telkom mobile. I took a cell phone contract with Telkom mobile but in a space of six months was giving me problems like nobody's business.I took it for repairs and after few days was told to pay R400 when i ask how possible is that as i am still paying their contract of 24 months, but only respond from them was that"i am paying for data and minutes". i asked them how am i going to use their sim card as i don't have a device which's with them? Can...

Category : Electronics

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Country : South Africa

I have never seen such horrible & traumatizing service from a so called manager at house & home at westgate mall. He did not even know what he was doing instead of giving me a solution regarding the faulty TV I bought from them. He was screening at me & as I was explaining to him that I want a replacement not a repair since its less than 3 months old, he would put a smack face as if I was talking rubbish. He raised his voice and all the stuff was watching us. Then I requested to speak to him...

Category : Electronics

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Country : South Africa

I bought a TV( JVC) in October 26 2016 and on the 12th Jan 2017 it stopped working. The TV would not switch on. So on the 14th I took the TV back to House & Home.when I got there I spoke to shanel who did not even know what she was doing she could not even give me answers so o requested to speak to a manager whom I had to wait for 30 mins because he was busy at the back. After 30 mins the manager decided to show up his name was Nicholas Kinana. What a rude and very unprofessional manager, he...

Category : Electronics

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Country : South Africa

took out a contract phone with Vodacom kollonade (Pretoria) in December 2016 on an iPhone IPHONE SE 64GB GOLD and the phone just switched off on January 08, 2017 at about 18:00, I then tried to charge it it did not switch on, on Monday th 9/01/2017 I took it back to Vodacom kollonade(Pretoria) where I bought it and the gentlemamn tried to reset it which took an hour then was told it needs to be taken to iPhone (barely a month phone)I then left and drove to iPhone store in brooklynn...

Category : Electronics

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Country : South Africa

A headphone was purchased a few days before Christmas and did not work on my son's PC. We returned the headphone to the shop on the 28th December and they refuse to take the headphones back as they box has a tear. We ask them to exchange for a cheaper headset and take the R400.00 for the broken box and they refused. We were informed by the saleslady that the owner of the company is not interested in us returning the headphones. We tried requesting her to get the owner to call but they refused.

Category : Electronics

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Country : South Africa

I have a Samsung S6 with a problem it does not have a battery life for 5 hours. I am retired and do not use it much at all. I went to DionsWired and they updated the software in November. This was only once they had received it. The s6 was the same so i asked the lady to change the battery which she did not have but ordered it. I pcantacted her in mid December and she said Samsung would deliver in the new year. When i went there last week she again said Samsung said she must again do a...

Category : Electronics

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Country : South Africa

I upgraded 2 of my phones with Telkom a) 0724308879 : I requested the R99 Freeme contract b) and the 0813591445 : I upgraded to the R199 samsung A3 contract. I went to the Mall of Africa Telkom offices and was assisted by the consultant Emelia. I had requested that both contracts be capped as I only wanted to pay R300.00. Now in Jan 2017 my account was debited for R448.35. I called the Telkom offices yesterday 09.01.2017 and spoke to a consultant Nomfundo Zulu from Durban and she told...

Category : Electronics

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Country : South Africa

i will like to advice you guys you must never in your life buy the cell phone brand for JOHN GRAIG -TIAGO ELLITE.. I TOOK MY PHONE FOR REPAIRS THE END OF NOVEMBER AND THEY TOLD ME THE PHONE IS GONNA BE FIXED WITHIN 7 WORKING DAYS - I AM STILL WAITING AND I HAVE BEEN CALLING THEM THE WHOLE DECEMBER KEEP ON SAYING YO ME THEY WILL GET BACK TO ME ,BUT THEY DDNT ...... ITS ALMOST 6 WEEKS SO PEOPLE DDNT EVER BUY ANY CELL PHONE FROM JOHN GRAIG ......

Category : Electronics

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Country : South Africa

My complaint is with vodacom service provider they have been billing me incorrectly so guys please watch out and then they say you in arrears and over 7 months going know 1 got back to me and they gave me a bad credit reference when I tried to take out a new contract they made my name bad this is poor customer service from vodacom and this is robbing people Vodacom sucks people please dont take contract with vodacom they will rob you and say you didnt pay your account

Category : Electronics

(0) Replies

Country : South Africa

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