Electronics Complaints

received new contract on December 5 which was faulty before I even used itI returned it the next day.The replacement was also faulty.Same with the simcard.I also had to do Sim swop.The device...a Citrus essence does not want to accept the Sim card.On top of all this I have already been charged twice.I haven't even been able to use the cell phone.After speaking to several consultants being referred from one to the other..my request to cancel the contract has not been process yet..I want my...

Category : Electronics

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Country : South Africa

I recharged airtime last night (R30 voucher) and immediately bought daily bundles. In total I had the free 24 mb plus the 50 mbs I bought. I used my phone for a bit... usually, Cell C will send you an sms saying "Your bundle has depleted" but in this case I did not receive anything! What was most annoying is the fact that I called the customer service line and spoke to a lady by the name of "Suzie" who spoke to me like trash and hung up on me he minute I told her about my complaints. Now I...

Category : Electronics

(0) Replies

Country : South Africa

I recharged airtime last night (R30 voucher) and immediately bought daily bundles. In total I had the free 24 mb plus the 50 mbs I bought. I used my phone for a bit... usually, Cell C will send you an sms saying "Your bundle has depleted" but in this case I did not receive anything! What was most annoying is the fact that I called the customer service line and spoke to a lady by the name of "Suzie" who spoke to me like trash and hung up on me he minute I told her about my complaints. Now I...

Category : Electronics

(0) Replies

Country : South Africa

I recharged airtime last night (R30 voucher) and immediately bought daily bundles. In total I had the free 24 mb plus the 50 mbs I bought. I used my phone for a bit... usually, Cell C will send you an sms saying "Your bundle has depleted" but in this case I did not receive anything! What was most annoying is the fact that I called the customer service line and spoke to a lady by the name of "Suzie" who spoke to me like trash and hung up on me he minute I told her about my complaints. Now I...

Category : Electronics

(0) Replies

Country : South Africa

My mom bought my son an Xbox from CNA. On opening Xmas day and trying to work it, it was faulty. We went to CNA to exchange what incredible unhelpful and pathetic service. Firstly no one even tried to help us they just said it out of their hands after 14 days and referred us to the next line of protocol who doesn't respond to emails or answer there phones. This is an expensive gift and a poor child is unable to play due to faulty sold equipment. How fair is this for us to have to sort...

Category : Electronics

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Country : South Africa

I have a contract with Mtn. Since 2012. I have Sony experia under the contract, it went faulty. I took it to the store to be sent for repairs on 19 December 2016 They told me it was to be booked manually, they gave me a reason that I could not understand. A couple of days after, I called the repair centre to check if the phone had arrived. I was told they dont have it as yet. I Kept on calling them as the days goes by, they still did not have it. I ended up going back to the store on the 29th...

Category : Electronics

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Country : South Africa

On 08/12/2016 I received an amount R31509 that I expected from SARS as refund. I transferred the next day R19200 into my other account with other bank as I realised that my monthly EAP limit was exceeded. I then posted a secure message via my internet banking to the bank requesting an increase. Instead of following my instruction, the bank decided to suspend my account without notifying me stating that the deposit was suspicious. Subsequent to that I locked a complaint with their internal...

Category : Electronics

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Country : South Africa

We reported a fault on our line on 28 nov 2016. We had intermitted service on our line.after reported this to Hellopeter Telkom pitched up on Sunday 11 dec.after working on the line and changing the port they left. Then we did not have ANY service and NO voice line.this was repotrted time and time againand today 28 dec we still have NO Internet and NO voice line. IS THIS GOOD SEVICE!?????

Category : Electronics

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Country : South Africa

Mtn charge mens vir content op router. N jaar teruv het ek hul gedreig met Carte Blanche nadat content afgegaan het op my router terwyl ek dit net vir my besigheid op fb gebruik. Ons kyk videos op vodacom mobile network en ons vodacom nommers is geblok vir content. Maar mtn jan glo dit nie doen, toe dreib ek hul en besluldig hul van diefstal. Dig het egter nou weer gebeur en WEER moes ek hoor hul kannidcontent blok nie, maar ba my 4 de oproep en paar honderd rand minder het hul dit geblok net...

Category : Electronics

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Country : South Africa

dIsmail came to fix my fridge in March 2016. He grossly overcharged me, but assured me his work was guaranteed for a year. When the fridge broke down again in December, he over 3 days kept promising to come but didn't turn up and ignored all my calls and messages. In the December heat the food in the fridge spoilt. Eventually I got another technician to fix Ismail's mess. He showed me what a shoddy job Ismail had done. No wonder the fridge broke down again!

Category : Electronics

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Country : South Africa

My name Soyisile mdatyulwa I bought a phone at american swiss within 3month my phone does not charge properly. I sent back to the shop and they promise me within 4weeks the phone will be alright.But now it's more than 2month I am still waiting. When I go to check they always tell me stories. So now I lost my hope to them please can you help. I am at Capetown my phone I was bought at mitchel'splain promenade american swiss the name of the phone AGchaser.The telephone number for them 0213769559...

Category : Electronics

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Country : South Africa

Cat b15q cant handle a pocket fall, vodacom says i must pay 1600 for a screen glass repair, but advert says it can fall 3 metres, thats bull dust, dont buy a cat phone it is junk, device was not even a month old, it is junk a false and fake warranty.

Category : Electronics

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Country : South Africa

I bought a cell phone @ pep cell in N1 city 2day and I wasn't informed about the features the phone has.I was looking 4 a phone that had facebook and whatsapp.I later realised that I didn't ask them about this and wen I went back 2 the store I asked them if I could return the phone and take another phone instead.They told me no and I had 2 purchase another phone with the above features that I wanted.I bought this phone 4 my mother but now I'm sitting with 2 phones and 1 that I couldn't...

Category : Electronics

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Country : South Africa

My husband bought a x box 360 at incredible connections at east rand mall on the 16th dec 2016 for R2499 they over charged by R22 491.we came to lodge a complaint on the 17th they promised to reverse the money within 3 days but nothing has happened and now they are taking us from pillar to post pls help

Category : Electronics

(0) Replies

Country : South Africa

From September, we have been going back andown forth with Lewis after they told us they would replace the fridge. Till today after numerous contacts from our side, all we get is we will get back to you and disappear. They've sent people to check the fridge and confirmed that it can't be fixed, it needs to be exchanged. We have had this fridge in less than a year. This is unacceptable considering that it's festive, we had to buy another fridge and this one is still standing here were as we...

Category : Electronics

(0) Replies

Country : South Africa

Took a contract on 18 December with Vodacom. Have been a loyal contract client for more than 5 years. Paid and service is still not activated.

Category : Electronics

(1) Replies

Country : South Africa

we bought a brand new Whirlpool oven mid November. When it was installed it was established that the bottom element did not work. A technician was allocated the job three time before he came. He could not fix it so it was agreed we got a new one. Because we were in a hurry we had to travel 150 kms to collect it. The second brand new oven ALSO DIDN'T work. The Timer was faulty. When I phone to report this I was simply given a new Job Card number and they expect me to go through the whole...

Category : Electronics

(0) Replies

Country : South Africa

My Vodacom contract was upgraded on the 30th November 2016 to a Red Classic+ package. This included a Samsung S7 Edge. This phone gave me issues since I received and I was not aware of the 7day return policy until the 9th December 2016 when I tried to return the phone to Samsung in Bryanston. What a terrible reception. After I tried to explain that I have the phone for 9 days they insisted that I had no choice but to book in the phone. They will contact me in three working days to collect the...

Category : Electronics

(1) Replies

Country : South Africa

Hi my name is Karabo Motlhomi I have a contract with cell c which I tookout few months back.I reported my phone being faulty on the 29th November 2016 and I was told the phone will be collected within 3-7 working days,nothing happend.I'm really upset with how my request is being treated.I have spoken to 6people now and everytime I ask to speak to a manger I'm told they are busy. I'm willing to take ths further,I have never received such a bad service.I'm paying for something I can't use....

Category : Electronics

(0) Replies

Country : South Africa

i bought a smart tv worth R10000 just to find out when i got home that the screen has got a gig scratch now im not sure what to do because they've got my money and the "scretched smart tv"

Category : Electronics

(0) Replies

Country : South Africa

I had purchased a DSTV unit from Game stores with installation been trying to have this installed for the past week and now the number supplied on the box advised me only DBN office can assist but when I call no-one even answers the service revived is terrible and when I called the JHB office again to see if they can assist they cut the call after spending 40 minutes on hold

Category : Electronics

(0) Replies

Country : South Africa

On the 1 August 2016 I logged a complaint with Quinton at Mastercare for a service n repair on my washing machine that needed to be done. A month and weekly telephone calls later I was informed mastercare had the incorrect contact details and the query had to be logged again which after alot of frustration n disappointment I logged the query again with Quinton offcourse as it seems like there is just 1 consultant employed by Mastercare. On the 3/11/2016 I RECVD an sms saying the parts was...

Category : Electronics

(0) Replies

Country : South Africa

I bought a play station 3 from Cash Crusaders in Middelburg and was given a 6 months guarantee. Within 5 months the play station stopped working and I took it back to the store. I was first helped by Joe and was told the play station was going in for repairs. I was than contacted after 2 weeks and I was charged a ridiculous amount of R1500 claiming that it was hit by a lightening strike which I don't recall any lightening or anything to do with it.. The funny thing is all my appliance...

Category : Electronics

(1) Replies

Country : South Africa

I called Vodacom 0821946 on Tuesday to update my Bank details and request a special debit order run on the night of the 14th December. I was on the phone for more that 40 minutes with a Consultant as well as receiving SMS's from Vodacom to confirm - Well guess what - the debit order never went off, not only had he not updated my details he had noted that I was going to pay cash!! When I called the 082 1946 number today, I updated my bank details once again and was told actually PROMISED that...

Category : Electronics

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Country : South Africa

31st August i bought a karcher k3 high pressure car washing machine and i started experiencing a problem and i took it in for repairs.ref number for repair cas-283059-r1k0.on the same day i took it for repair i bought a 2nd machine which is also faulty.feedabck from karcher was that gearing has been damaged i must pay R1570 for repairs.i went back to the store to ask about 1year guarantee,i was told by the manager that unfortunately they not going to give me a new machine as they were...

Category : Electronics

(0) Replies

Country : South Africa

I'm typing this with the greatest of disappointment from Game Southgate. On the 24th of Nov 2016 I had seen a promo for a whirlpool stove going on for R4999, with great Interest I went to purchase the deal. Only to find out that it's out of stock but a sales last by the name of Joyce told me not to worry coz stock is coming in within a week. I carried on any purchases with the hope my stove will arrive on the promised time and will be Informed soon as it arrives. I haven't received any form...

Category : Electronics

(0) Replies

Country : South Africa

I would like to express my disappointment from your unsatisfactory level of service experienced at one of your stores. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution. I bought a Tablet at one of your stores in Clearwater Mall on Friday, 25th Nov 2016. A week into that, which was 5th Nov 2016, I went back to the store where I had purchased the product...

Category : Electronics

(1) Replies

Country : South Africa

I renewed my cell phone (0829256351)contract with Vodacom in 2015 May, the Vodashop is in Pretoria at Woodlands moll. The contract provided for a Sumsang S6 edge and air time. However in 2016 May the cell phone started to get hot and switching on and off. I took the phone to Vodacom. When the cell phone returned from Vodacome, it was diagnosed with liquid damage and Vodacom said the phone will never work again. I protested the daigonosis but Vodacom would here non of it. Two days after I...

Category : Electronics

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Country : South Africa

I bought a washing maschine from NJ Appliances for R1800. but from day 1 I had problems and so every time I must get somebody to look what is wrong. In this year I spent more than R3000 for repairs as the people that repair the machine said you never bought a 2nd hand washing maschine. every time I repair it. Now beginning if December the machine broke again. I phoned NJ Appliances talk to the owner and told him that this mashine he sold to me is giving me so much problem. He told me that he...

Category : Electronics

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Country : South Africa

Terrible, Unprofessional and incompetant service from UNITRONICS Samsung repair On the 4th of May I submitted my Sumsung Note 3 for repairs on charging system and and also the Samsung gear for replacement of camera....

Category : Electronics

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Country : South Africa

I have a contract phone and phone insurance with vodacom. They have had my phone with them for over two weeks for a repair. I pay a lot of money to be without a phone and I think this is a very bad service from Vodacom. They don't even have a Complaints service for me to raise my issue. This is frustrating as I really need my phone back.

Category : Electronics

(0) Replies

Country : South Africa

An agent phone me to take out one of there products. As I told the lady I don't want a new mobile and her answer was that it is not. I found out she have lied. I received a sms that the package is on its way with a tracking number but I couldn't track the number. After 2 attempts of urgent emails and phoning (was put on hold for 20 minutes) I just couldn't get hold of the company to cancel this order. I don't wants this mobile for I have a new mobile already. Please help to get this order...

Category : Electronics

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Country : South Africa

I had our fridge/freezer repaired and got a 6 month guarantee with it. 2 months later the same problem arose. We have contacted Charles and Matthew about 10 times a day for 5 days now. I get told we are on our way, then we are 15 minutes away, then we are just at the electrical shop, then they will get someone to phone me. No-one ever calls back, no-one ever pitches up. Do not ever use them!

Category : Electronics

(1) Replies

Country : South Africa

Ons het n sel foon bekom van die FNB bank, dit was n spesiale aanbod vir goue kaart rekening houers en ons het n kontrak geteken dat daar R99-00 n maand van ons bank afgetrek sal word. Daar was ook spesiale aanbod waar ons lugtyd en sovoorts as deel van die pakket kan geniet, die bank pesoneel het reg voor die bank mense voor gekeer om van die promosie gebruik te maak. Dit was n baie groot fout om die aanbod te aanvaar, want hier het baie gevegte begin, want eers lewer hulle die verkeerde...

Category : Electronics

(0) Replies

Country : South Africa

Ons het n sel foon bekom van die FNB bank, dit was n spesiale aanbod vir goue kaart rekening houers en ons het n kontrak geteken dat daar R99-00 n maand van ons bank afgetrek sal word. Daar was ook spesiale aanbod waar ons lugtyd en sovoorts as deel van die pakket kan geniet, die bank pesoneel het reg voor die bank mense voor gekeer om van die promosie gebruik te maak. Dit was n baie groot fout om die aanbod te aanvaar, want hier het baie gevegte begin, want eers lewer hulle die verkeerde...

Category : Electronics

(0) Replies

Country : South Africa

Ons het n sel foon bekom van die FNB bank, dit was n spesiale aanbod vir goue kaart rekening houers en ons het n kontrak geteken dat daar R99-00 n maand van ons bank afgetrek sal word. Daar was ook spesiale aanbod waar ons lugtyd en sovoorts as deel van die pakket kan geniet, die bank pesoneel het reg voor die bank mense voor gekeer om van die promosie gebruik te maak. Dit was n baie groot fout om die aanbod te aanvaar, want hier het baie gevegte begin, want eers lewer hulle die verkeerde...

Category : Electronics

(0) Replies

Country : South Africa

CANCEL VODACOM CONTRACT, PAY R7-50 TO KEEP MY VODACOM NUMBER 0827963130 TOOK OUT CELL PHONE @ CELL C,NO 0607678206 WE CANNOT TRACK THE NUMBER TO CELL C VODACOM DONT WANT TO RELEASE MY NUMBER NO PAYMENTS IN ARREARS CONTRACT ENDS DEC 2016 WITH VODACOM, DONT WANT TO UPGRADE NOW THEY WANT TO CHANGE IT TO PRE-PAID, I DONT WANT IT

Category : Electronics

(0) Replies

Country : South Africa

Bought a DEFY washing machine at GAME WATERFALL MALL RUSTENBURG on the 28/11/2016 and asked if it can be delievered on the 02/12/2016 that never happened. Then the person that i bought the machine for wen on the 4th december 2016 to find out why is that the machine is not yet delievered Karabo saind he cant help her due to the fact that she has no paper work. I then call this morning arroud 09:30 on the 5th december 2016 to find out why is we still dont have the machine? Karabo asked for this...

Category : Electronics

(0) Replies

Country : South Africa

I bought a Samsung washing machine 30/11/14 and hardly use it.in july 2016 I called Samsung call center to come and fix as it was leaking and was showing an UE error and one indian lady WITH cell number 0825624960 and she lied that she will send electricians.i have been calling Samsung call center agencies for more than 10 times reporting the same problem until now my warranty is expired on 30.11.16 and they have been sending sms to give ref numbers which does help coz one consultant by the...

Category : Electronics

(0) Replies

Country : South Africa

A month ago I purchased a Stylus tablet at Hi-Fi Corp in Honeydew, on Hendrik Potgierter road.two weeks later half of the screen blacked.I returned it and the manager told me "I must have dropped it", yet he couldn't explain why there is no crack. Today I returned the tablet again because of software issues and this time he tells "I downloaded a virus on it, that I should give them a phone for 21 days so they can check it". He will not replace no refund me

Category : Electronics

(0) Replies

Country : South Africa

About 2 months ago I bought a DSTV Explora from GAME STORES Key West. On Saturday, we decided to have it installed. I went to Multichoice to get the Explora registered, because we had a PVR previously. When I arrived there I was asked who the Explora belonged to, I was shocked by the question I then said " I bought this BRAND NEW from GAME. It was still sealed in it's packaging. The consultant then informed that the Explora was registered in Mr X's name and they cannot assist as this was...

Category : Electronics

(0) Replies

Country : South Africa

BT Games are dishonest useless scam artists. Bought a game for my son for his birthday at the Clearwater branch which was hopelessly defective. They point blank refused to exchange it stating that it was not their problem but that of the supplier. They would "take it up with the supplier". I told them it was my son's birthday gift and their attitude was merely that it was my problem and not theirs. Started shouting at me. Do NOT buy from them, they do not give a damn about their customers....

Category : Electronics

(0) Replies

Country : South Africa

Goodday I would just like to complain about something I don't understand with your terms and conditions I send my mother to buy me a cellphone yesterday she came back with the wrong phone she bought and tablet instead for r900 my problem is I don't want the money I just want any cellphone for that amount I dont want the money my mother is a pensioner she went to buy the wrong phone.imvery unhappy With the fact that you don't even change and I only had the phone for a day....this message...

Category : Electronics

(0) Replies

Country : South Africa

Goodday I would just like to complain about something I don't understand with your terms and conditions I send my mother to buy me a cellphone yesterday she came back with the wrong phone she bought and tablet instead for r900 my problem is I don't want the money I just want any cellphone for that amount I dont want the money my mother is a pensioner she went to buy the wrong phone.imvery unhappy With the fact that you don't even change and I only had the phone for a day....this message...

Category : Electronics

(0) Replies

Country : South Africa

I have lodged my complaint already about Cell C, Village Mall, Hartbeespoort. My contact number: 072 887 6828 I bought a new Cell C Epire Smartphone on 15 Nov 2016. I also bought Cell C's unlimited prepaid as advertised for R999.00. The cellphone costed me R1,849.00. It didn't work, the volume of the phone, from the moment I bought it. I took it back within the 7 day period, just to be told, it has to be send to headoffice. I've demanded another phone, without success. I've demanded my...

Category : Electronics

(0) Replies

Country : South Africa

ABOUT 3 MONTHS AGO I BOUGHT A RUSSEL HOBBS IRON FROM CLICKS IN OAKFIELDS, IT STOPPED WORKING SO I TOOK IT BACK AND WAS OFFERED A REFUND/ EXCHANGE, I DIDN'T WANT A REFUND AS I NEEDED A IRON SO I REQUESTED AN EXCHANGE BUT OPTED FOR A DIFFERENT BRAND WHICH MEANT I HAD TO ADD SOME MONEY ON TOP WHICH WAS FINE AND THAT'S HOW I GOT MY NEW IRON ON THE 15/11/2016 A PHILLIPS THIS TIME. ABOUT A DAY OR TWO AFTER HAVING THE NEW IRON IT STARTED GIVING ME PROBLEMS AS WELL....ON THE 25TH NOV I TOOK IT BACK...

Category : Electronics

(0) Replies

Country : South Africa

I'm so angry at your customer service! I did a migration in may at kolenade retail park a old lady helped me with the migration... she said to me there will be a penalty fee of a ones of R400 and the rest of my S5 phone i can pay of in monthly instalment... she said my S5 payment will be R2000 but as I said i could pay it of in instalments... then i said go ahead i will pay the rest in instalment. month end came and R4000 was dedicated from my salary so she did not listen at me at all and...

Category : Electronics

(0) Replies

Country : South Africa

My son has lodge a claim for his cellphone screen. Vodacom must settle him cash. This claim is now outstanding for more than 3 months. It was promised to be paid on 24/11/2016 - It was never done. You do not get hold of Shannon she is never available. She do not return calls. Mr. Wolmarans, is the manager and is not working on Fridays because he is the manager according to Celeste. Celeste throw the phone down in your hear. I am still waiting for payment. DO NOT DO BUSINESS WITH...

Category : Electronics

(0) Replies

Country : South Africa

I took my phone for repairs on the 15th of September 2016 to Telkom branch eastrand mall. It is now almost december and I still have not received it back. All i keep getting are excuses and noone is making any real effort to return my phone.The last message I got from them was on the 15th October 2016, saying the phone would be returned in four days, It is towards the end of the month now and my phone is still not back. I have been inconvenienced far too long and I havent received any proper...

Category : Electronics

(0) Replies

Country : South Africa

Hi All, I was sold a Cell C Empire cellphone by a Cell C telemarketer and upon opening it i realized that there were some serious differences between what he sold me and what i had in my hand. Firstly, he told me that the phone's total memory is 8GB and it is also advertised as such on the website: https://www.cellc.co.za/cellc/phone-...on-Pinnacle-50 The box in which the phone came with also specifies this but when I check the phone memory on the phone itself it says the phone only has a...

Category : Electronics

(0) Replies

Country : South Africa

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