Electronics Complaints

Mt fixit have my dishwasher and tumble dryer and are not returning my appliances. 3 times that I have managed to get hold of timothy he tells me I will have my goods the next day and then we start the process over, dozens of calls and smses go unanswered unless I dial form another number. I would never use this company again and am in the process of having the police accompany me to fetch my goods at there premises. Timothy from mr fixit...

Category : Electronics

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Country : South Africa

I Xolisa Jonas lodging this complain against Telkom mobile. I took a cell phone contract with Telkom mobile but in a space of six months was giving me problems like nobody's business.I took it for repairs and after few days was told to pay R400 when i ask how possible is that as i am still paying their contract of 24 months, but only respond from them was that"i am paying for data and minutes". i asked them how am i going to use their sim card as i don't have a device which's with them? Can...

Category : Electronics

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Country : South Africa

I have never seen such horrible & traumatizing service from a so called manager at house & home at westgate mall. He did not even know what he was doing instead of giving me a solution regarding the faulty TV I bought from them. He was screening at me & as I was explaining to him that I want a replacement not a repair since its less than 3 months old, he would put a smack face as if I was talking rubbish. He raised his voice and all the stuff was watching us. Then I requested to speak to him...

Category : Electronics

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Country : South Africa

I bought a TV( JVC) in October 26 2016 and on the 12th Jan 2017 it stopped working. The TV would not switch on. So on the 14th I took the TV back to House & Home.when I got there I spoke to shanel who did not even know what she was doing she could not even give me answers so o requested to speak to a manager whom I had to wait for 30 mins because he was busy at the back. After 30 mins the manager decided to show up his name was Nicholas Kinana. What a rude and very unprofessional manager, he...

Category : Electronics

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Country : South Africa

took out a contract phone with Vodacom kollonade (Pretoria) in December 2016 on an iPhone IPHONE SE 64GB GOLD and the phone just switched off on January 08, 2017 at about 18:00, I then tried to charge it it did not switch on, on Monday th 9/01/2017 I took it back to Vodacom kollonade(Pretoria) where I bought it and the gentlemamn tried to reset it which took an hour then was told it needs to be taken to iPhone (barely a month phone)I then left and drove to iPhone store in brooklynn...

Category : Electronics

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Country : South Africa

A headphone was purchased a few days before Christmas and did not work on my son's PC. We returned the headphone to the shop on the 28th December and they refuse to take the headphones back as they box has a tear. We ask them to exchange for a cheaper headset and take the R400.00 for the broken box and they refused. We were informed by the saleslady that the owner of the company is not interested in us returning the headphones. We tried requesting her to get the owner to call but they refused.

Category : Electronics

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Country : South Africa

I have a Samsung S6 with a problem it does not have a battery life for 5 hours. I am retired and do not use it much at all. I went to DionsWired and they updated the software in November. This was only once they had received it. The s6 was the same so i asked the lady to change the battery which she did not have but ordered it. I pcantacted her in mid December and she said Samsung would deliver in the new year. When i went there last week she again said Samsung said she must again do a...

Category : Electronics

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Country : South Africa

I upgraded 2 of my phones with Telkom a) 0724308879 : I requested the R99 Freeme contract b) and the 0813591445 : I upgraded to the R199 samsung A3 contract. I went to the Mall of Africa Telkom offices and was assisted by the consultant Emelia. I had requested that both contracts be capped as I only wanted to pay R300.00. Now in Jan 2017 my account was debited for R448.35. I called the Telkom offices yesterday 09.01.2017 and spoke to a consultant Nomfundo Zulu from Durban and she told...

Category : Electronics

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Country : South Africa

i will like to advice you guys you must never in your life buy the cell phone brand for JOHN GRAIG -TIAGO ELLITE.. I TOOK MY PHONE FOR REPAIRS THE END OF NOVEMBER AND THEY TOLD ME THE PHONE IS GONNA BE FIXED WITHIN 7 WORKING DAYS - I AM STILL WAITING AND I HAVE BEEN CALLING THEM THE WHOLE DECEMBER KEEP ON SAYING YO ME THEY WILL GET BACK TO ME ,BUT THEY DDNT ...... ITS ALMOST 6 WEEKS SO PEOPLE DDNT EVER BUY ANY CELL PHONE FROM JOHN GRAIG ......

Category : Electronics

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Country : South Africa

My complaint is with vodacom service provider they have been billing me incorrectly so guys please watch out and then they say you in arrears and over 7 months going know 1 got back to me and they gave me a bad credit reference when I tried to take out a new contract they made my name bad this is poor customer service from vodacom and this is robbing people Vodacom sucks people please dont take contract with vodacom they will rob you and say you didnt pay your account

Category : Electronics

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Country : South Africa

received new contract on December 5 which was faulty before I even used itI returned it the next day.The replacement was also faulty.Same with the simcard.I also had to do Sim swop.The device...a Citrus essence does not want to accept the Sim card.On top of all this I have already been charged twice.I haven't even been able to use the cell phone.After speaking to several consultants being referred from one to the other..my request to cancel the contract has not been process yet..I want my...

Category : Electronics

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Country : South Africa

I recharged airtime last night (R30 voucher) and immediately bought daily bundles. In total I had the free 24 mb plus the 50 mbs I bought. I used my phone for a bit... usually, Cell C will send you an sms saying "Your bundle has depleted" but in this case I did not receive anything! What was most annoying is the fact that I called the customer service line and spoke to a lady by the name of "Suzie" who spoke to me like trash and hung up on me he minute I told her about my complaints. Now I...

Category : Electronics

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Country : South Africa

I recharged airtime last night (R30 voucher) and immediately bought daily bundles. In total I had the free 24 mb plus the 50 mbs I bought. I used my phone for a bit... usually, Cell C will send you an sms saying "Your bundle has depleted" but in this case I did not receive anything! What was most annoying is the fact that I called the customer service line and spoke to a lady by the name of "Suzie" who spoke to me like trash and hung up on me he minute I told her about my complaints. Now I...

Category : Electronics

(0) Replies

Country : South Africa

I recharged airtime last night (R30 voucher) and immediately bought daily bundles. In total I had the free 24 mb plus the 50 mbs I bought. I used my phone for a bit... usually, Cell C will send you an sms saying "Your bundle has depleted" but in this case I did not receive anything! What was most annoying is the fact that I called the customer service line and spoke to a lady by the name of "Suzie" who spoke to me like trash and hung up on me he minute I told her about my complaints. Now I...

Category : Electronics

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Country : South Africa

My mom bought my son an Xbox from CNA. On opening Xmas day and trying to work it, it was faulty. We went to CNA to exchange what incredible unhelpful and pathetic service. Firstly no one even tried to help us they just said it out of their hands after 14 days and referred us to the next line of protocol who doesn't respond to emails or answer there phones. This is an expensive gift and a poor child is unable to play due to faulty sold equipment. How fair is this for us to have to sort...

Category : Electronics

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Country : South Africa

I have a contract with Mtn. Since 2012. I have Sony experia under the contract, it went faulty. I took it to the store to be sent for repairs on 19 December 2016 They told me it was to be booked manually, they gave me a reason that I could not understand. A couple of days after, I called the repair centre to check if the phone had arrived. I was told they dont have it as yet. I Kept on calling them as the days goes by, they still did not have it. I ended up going back to the store on the 29th...

Category : Electronics

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Country : South Africa

On 08/12/2016 I received an amount R31509 that I expected from SARS as refund. I transferred the next day R19200 into my other account with other bank as I realised that my monthly EAP limit was exceeded. I then posted a secure message via my internet banking to the bank requesting an increase. Instead of following my instruction, the bank decided to suspend my account without notifying me stating that the deposit was suspicious. Subsequent to that I locked a complaint with their internal...

Category : Electronics

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Country : South Africa

We reported a fault on our line on 28 nov 2016. We had intermitted service on our line.after reported this to Hellopeter Telkom pitched up on Sunday 11 dec.after working on the line and changing the port they left. Then we did not have ANY service and NO voice line.this was repotrted time and time againand today 28 dec we still have NO Internet and NO voice line. IS THIS GOOD SEVICE!?????

Category : Electronics

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Country : South Africa

Mtn charge mens vir content op router. N jaar teruv het ek hul gedreig met Carte Blanche nadat content afgegaan het op my router terwyl ek dit net vir my besigheid op fb gebruik. Ons kyk videos op vodacom mobile network en ons vodacom nommers is geblok vir content. Maar mtn jan glo dit nie doen, toe dreib ek hul en besluldig hul van diefstal. Dig het egter nou weer gebeur en WEER moes ek hoor hul kannidcontent blok nie, maar ba my 4 de oproep en paar honderd rand minder het hul dit geblok net...

Category : Electronics

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Country : South Africa

dIsmail came to fix my fridge in March 2016. He grossly overcharged me, but assured me his work was guaranteed for a year. When the fridge broke down again in December, he over 3 days kept promising to come but didn't turn up and ignored all my calls and messages. In the December heat the food in the fridge spoilt. Eventually I got another technician to fix Ismail's mess. He showed me what a shoddy job Ismail had done. No wonder the fridge broke down again!

Category : Electronics

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Country : South Africa

My name Soyisile mdatyulwa I bought a phone at american swiss within 3month my phone does not charge properly. I sent back to the shop and they promise me within 4weeks the phone will be alright.But now it's more than 2month I am still waiting. When I go to check they always tell me stories. So now I lost my hope to them please can you help. I am at Capetown my phone I was bought at mitchel'splain promenade american swiss the name of the phone AGchaser.The telephone number for them 0213769559...

Category : Electronics

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Country : South Africa

Cat b15q cant handle a pocket fall, vodacom says i must pay 1600 for a screen glass repair, but advert says it can fall 3 metres, thats bull dust, dont buy a cat phone it is junk, device was not even a month old, it is junk a false and fake warranty.

Category : Electronics

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Country : South Africa

I bought a cell phone @ pep cell in N1 city 2day and I wasn't informed about the features the phone has.I was looking 4 a phone that had facebook and whatsapp.I later realised that I didn't ask them about this and wen I went back 2 the store I asked them if I could return the phone and take another phone instead.They told me no and I had 2 purchase another phone with the above features that I wanted.I bought this phone 4 my mother but now I'm sitting with 2 phones and 1 that I couldn't...

Category : Electronics

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Country : South Africa

My husband bought a x box 360 at incredible connections at east rand mall on the 16th dec 2016 for R2499 they over charged by R22 491.we came to lodge a complaint on the 17th they promised to reverse the money within 3 days but nothing has happened and now they are taking us from pillar to post pls help

Category : Electronics

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Country : South Africa

From September, we have been going back andown forth with Lewis after they told us they would replace the fridge. Till today after numerous contacts from our side, all we get is we will get back to you and disappear. They've sent people to check the fridge and confirmed that it can't be fixed, it needs to be exchanged. We have had this fridge in less than a year. This is unacceptable considering that it's festive, we had to buy another fridge and this one is still standing here were as we...

Category : Electronics

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Country : South Africa

Took a contract on 18 December with Vodacom. Have been a loyal contract client for more than 5 years. Paid and service is still not activated.

Category : Electronics

(1) Replies

Country : South Africa

we bought a brand new Whirlpool oven mid November. When it was installed it was established that the bottom element did not work. A technician was allocated the job three time before he came. He could not fix it so it was agreed we got a new one. Because we were in a hurry we had to travel 150 kms to collect it. The second brand new oven ALSO DIDN'T work. The Timer was faulty. When I phone to report this I was simply given a new Job Card number and they expect me to go through the whole...

Category : Electronics

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Country : South Africa

My Vodacom contract was upgraded on the 30th November 2016 to a Red Classic+ package. This included a Samsung S7 Edge. This phone gave me issues since I received and I was not aware of the 7day return policy until the 9th December 2016 when I tried to return the phone to Samsung in Bryanston. What a terrible reception. After I tried to explain that I have the phone for 9 days they insisted that I had no choice but to book in the phone. They will contact me in three working days to collect the...

Category : Electronics

(1) Replies

Country : South Africa

Hi my name is Karabo Motlhomi I have a contract with cell c which I tookout few months back.I reported my phone being faulty on the 29th November 2016 and I was told the phone will be collected within 3-7 working days,nothing happend.I'm really upset with how my request is being treated.I have spoken to 6people now and everytime I ask to speak to a manger I'm told they are busy. I'm willing to take ths further,I have never received such a bad service.I'm paying for something I can't use....

Category : Electronics

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Country : South Africa

i bought a smart tv worth R10000 just to find out when i got home that the screen has got a gig scratch now im not sure what to do because they've got my money and the "scretched smart tv"

Category : Electronics

(0) Replies

Country : South Africa

I had purchased a DSTV unit from Game stores with installation been trying to have this installed for the past week and now the number supplied on the box advised me only DBN office can assist but when I call no-one even answers the service revived is terrible and when I called the JHB office again to see if they can assist they cut the call after spending 40 minutes on hold

Category : Electronics

(0) Replies

Country : South Africa

On the 1 August 2016 I logged a complaint with Quinton at Mastercare for a service n repair on my washing machine that needed to be done. A month and weekly telephone calls later I was informed mastercare had the incorrect contact details and the query had to be logged again which after alot of frustration n disappointment I logged the query again with Quinton offcourse as it seems like there is just 1 consultant employed by Mastercare. On the 3/11/2016 I RECVD an sms saying the parts was...

Category : Electronics

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Country : South Africa

I bought a play station 3 from Cash Crusaders in Middelburg and was given a 6 months guarantee. Within 5 months the play station stopped working and I took it back to the store. I was first helped by Joe and was told the play station was going in for repairs. I was than contacted after 2 weeks and I was charged a ridiculous amount of R1500 claiming that it was hit by a lightening strike which I don't recall any lightening or anything to do with it.. The funny thing is all my appliance...

Category : Electronics

(1) Replies

Country : South Africa

I called Vodacom 0821946 on Tuesday to update my Bank details and request a special debit order run on the night of the 14th December. I was on the phone for more that 40 minutes with a Consultant as well as receiving SMS's from Vodacom to confirm - Well guess what - the debit order never went off, not only had he not updated my details he had noted that I was going to pay cash!! When I called the 082 1946 number today, I updated my bank details once again and was told actually PROMISED that...

Category : Electronics

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Country : South Africa

31st August i bought a karcher k3 high pressure car washing machine and i started experiencing a problem and i took it in for repairs.ref number for repair cas-283059-r1k0.on the same day i took it for repair i bought a 2nd machine which is also faulty.feedabck from karcher was that gearing has been damaged i must pay R1570 for repairs.i went back to the store to ask about 1year guarantee,i was told by the manager that unfortunately they not going to give me a new machine as they were...

Category : Electronics

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Country : South Africa

I'm typing this with the greatest of disappointment from Game Southgate. On the 24th of Nov 2016 I had seen a promo for a whirlpool stove going on for R4999, with great Interest I went to purchase the deal. Only to find out that it's out of stock but a sales last by the name of Joyce told me not to worry coz stock is coming in within a week. I carried on any purchases with the hope my stove will arrive on the promised time and will be Informed soon as it arrives. I haven't received any form...

Category : Electronics

(0) Replies

Country : South Africa

I would like to express my disappointment from your unsatisfactory level of service experienced at one of your stores. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution. I bought a Tablet at one of your stores in Clearwater Mall on Friday, 25th Nov 2016. A week into that, which was 5th Nov 2016, I went back to the store where I had purchased the product...

Category : Electronics

(1) Replies

Country : South Africa

I renewed my cell phone (0829256351)contract with Vodacom in 2015 May, the Vodashop is in Pretoria at Woodlands moll. The contract provided for a Sumsang S6 edge and air time. However in 2016 May the cell phone started to get hot and switching on and off. I took the phone to Vodacom. When the cell phone returned from Vodacome, it was diagnosed with liquid damage and Vodacom said the phone will never work again. I protested the daigonosis but Vodacom would here non of it. Two days after I...

Category : Electronics

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Country : South Africa

I bought a washing maschine from NJ Appliances for R1800. but from day 1 I had problems and so every time I must get somebody to look what is wrong. In this year I spent more than R3000 for repairs as the people that repair the machine said you never bought a 2nd hand washing maschine. every time I repair it. Now beginning if December the machine broke again. I phoned NJ Appliances talk to the owner and told him that this mashine he sold to me is giving me so much problem. He told me that he...

Category : Electronics

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Country : South Africa

Terrible, Unprofessional and incompetant service from UNITRONICS Samsung repair On the 4th of May I submitted my Sumsung Note 3 for repairs on charging system and and also the Samsung gear for replacement of camera....

Category : Electronics

(0) Replies

Country : South Africa

I have a contract phone and phone insurance with vodacom. They have had my phone with them for over two weeks for a repair. I pay a lot of money to be without a phone and I think this is a very bad service from Vodacom. They don't even have a Complaints service for me to raise my issue. This is frustrating as I really need my phone back.

Category : Electronics

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Country : South Africa

An agent phone me to take out one of there products. As I told the lady I don't want a new mobile and her answer was that it is not. I found out she have lied. I received a sms that the package is on its way with a tracking number but I couldn't track the number. After 2 attempts of urgent emails and phoning (was put on hold for 20 minutes) I just couldn't get hold of the company to cancel this order. I don't wants this mobile for I have a new mobile already. Please help to get this order...

Category : Electronics

(0) Replies

Country : South Africa

I had our fridge/freezer repaired and got a 6 month guarantee with it. 2 months later the same problem arose. We have contacted Charles and Matthew about 10 times a day for 5 days now. I get told we are on our way, then we are 15 minutes away, then we are just at the electrical shop, then they will get someone to phone me. No-one ever calls back, no-one ever pitches up. Do not ever use them!

Category : Electronics

(1) Replies

Country : South Africa

Ons het n sel foon bekom van die FNB bank, dit was n spesiale aanbod vir goue kaart rekening houers en ons het n kontrak geteken dat daar R99-00 n maand van ons bank afgetrek sal word. Daar was ook spesiale aanbod waar ons lugtyd en sovoorts as deel van die pakket kan geniet, die bank pesoneel het reg voor die bank mense voor gekeer om van die promosie gebruik te maak. Dit was n baie groot fout om die aanbod te aanvaar, want hier het baie gevegte begin, want eers lewer hulle die verkeerde...

Category : Electronics

(0) Replies

Country : South Africa

Ons het n sel foon bekom van die FNB bank, dit was n spesiale aanbod vir goue kaart rekening houers en ons het n kontrak geteken dat daar R99-00 n maand van ons bank afgetrek sal word. Daar was ook spesiale aanbod waar ons lugtyd en sovoorts as deel van die pakket kan geniet, die bank pesoneel het reg voor die bank mense voor gekeer om van die promosie gebruik te maak. Dit was n baie groot fout om die aanbod te aanvaar, want hier het baie gevegte begin, want eers lewer hulle die verkeerde...

Category : Electronics

(0) Replies

Country : South Africa

Ons het n sel foon bekom van die FNB bank, dit was n spesiale aanbod vir goue kaart rekening houers en ons het n kontrak geteken dat daar R99-00 n maand van ons bank afgetrek sal word. Daar was ook spesiale aanbod waar ons lugtyd en sovoorts as deel van die pakket kan geniet, die bank pesoneel het reg voor die bank mense voor gekeer om van die promosie gebruik te maak. Dit was n baie groot fout om die aanbod te aanvaar, want hier het baie gevegte begin, want eers lewer hulle die verkeerde...

Category : Electronics

(0) Replies

Country : South Africa

CANCEL VODACOM CONTRACT, PAY R7-50 TO KEEP MY VODACOM NUMBER 0827963130 TOOK OUT CELL PHONE @ CELL C,NO 0607678206 WE CANNOT TRACK THE NUMBER TO CELL C VODACOM DONT WANT TO RELEASE MY NUMBER NO PAYMENTS IN ARREARS CONTRACT ENDS DEC 2016 WITH VODACOM, DONT WANT TO UPGRADE NOW THEY WANT TO CHANGE IT TO PRE-PAID, I DONT WANT IT

Category : Electronics

(0) Replies

Country : South Africa

Bought a DEFY washing machine at GAME WATERFALL MALL RUSTENBURG on the 28/11/2016 and asked if it can be delievered on the 02/12/2016 that never happened. Then the person that i bought the machine for wen on the 4th december 2016 to find out why is that the machine is not yet delievered Karabo saind he cant help her due to the fact that she has no paper work. I then call this morning arroud 09:30 on the 5th december 2016 to find out why is we still dont have the machine? Karabo asked for this...

Category : Electronics

(0) Replies

Country : South Africa

I bought a Samsung washing machine 30/11/14 and hardly use it.in july 2016 I called Samsung call center to come and fix as it was leaking and was showing an UE error and one indian lady WITH cell number 0825624960 and she lied that she will send electricians.i have been calling Samsung call center agencies for more than 10 times reporting the same problem until now my warranty is expired on 30.11.16 and they have been sending sms to give ref numbers which does help coz one consultant by the...

Category : Electronics

(0) Replies

Country : South Africa

A month ago I purchased a Stylus tablet at Hi-Fi Corp in Honeydew, on Hendrik Potgierter road.two weeks later half of the screen blacked.I returned it and the manager told me "I must have dropped it", yet he couldn't explain why there is no crack. Today I returned the tablet again because of software issues and this time he tells "I downloaded a virus on it, that I should give them a phone for 21 days so they can check it". He will not replace no refund me

Category : Electronics

(0) Replies

Country : South Africa

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