Electronics Complaints

My referrence: 46CRK230816 I phoned Telkom on Sunday the 21/08/2016 they informed me there was an area fault no need to logg a call. I then phoned them on Monday 5 times and I also received a message from Telkom telling me there is a fault in the area. I then phone back on the 23rd and the agent told me no nothing has been doen because a call reference was not done. I was so mad I explaine dhow many times I phoned she said no she will logga call and today or tomorrow osmeone would come...

Category : Electronics

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Country : South Africa

I bought a 50 inch TV fron HI Fi corporation in park meadows on the 3/8/16 for 5500.00. I had to wait for help as when I asked the manager who was talking to someone at the time for help he said i must go and wait by the tv's for someone to come and help me after awhile when he saw no one was helping me he then called some to help me and carried on talking to the same man he was talking to when i asked for help the first time The tv was checked and working at the time of checking. The...

Category : Electronics

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Country : South Africa

I did a laybuy a bed at bedshop at kokstad branch by 1000 when go there to pay it out they say are out of stock i waited so long when go there again there shop is closed i called them for refund they refuse to pay me Back

Category : Electronics

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Country : South Africa

I have opened a 24month Wi-Fi data contract with MTN. I regret the day I ever opened this contract.Conract is for 5gig data day and 5 gig data night where you get 30gig free for the first month.I opened this in April 2016.Being awalk in store I was back and forth sorting out this data. They forgot to send me my 30gig data. I get the data on the 17th and by the 27th it is depleted.I have taken all my devices to MTN to check if anything is depleting data.NOTHING was found.Then I was told there...

Category : Electronics

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Country : South Africa

I bought an invertor at Rand Superstore, In Mokopane, Limpopo I wanted to use it in a hair saloon, for pulling a hair dryer. They said it can pull it and I asked them to test it and they did not want to test it.It did not work. I took it back and one of the employees said I can not use that for a dryer, heater nor hot plate. I asked them to refund me, they refused, they wrote a voucher for me, to take something in the shop, which I refused. As I am talking I am stack with the invertor,...

Category : Electronics

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Country : South Africa

Im a supplier into many schools in the East Rand and i have purchased roughly 250 Sinotec Tablets and we have sent back over 100 Tablets..The return rate on these products was higher than 35%..Stay away from this product it is total rubbish..The after sale service on these products are pathetic and the staff are also pathetic and very unhelpful..

Category : Electronics

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Country : South Africa

I have had endless bad service from Telkom mobile Billing since April 2016, I have two contracts with Telkom and my contracts went into their first year of its 2 year period this month, my account has been suspended now for more then 2-3months. I have two fixed contracts which consist of a Samsung S6 Edge on a smartplan 100 which is R569 for 24 months with no limit and a sim only contract with 5gb + 15gb night surfer for R199 also 24 months with no limit. in the month of April I have had stop...

Category : Electronics

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Country : South Africa

I have tried endlessly to get hold of Glocell and the phone line just rings and rings and emails I have sent about 10 and no reply. I have never received such bad service in my entire life. My mother agrees with me on this one, no company can top Glocells shocking service. I terminated my contract with them on the 24 May and was with immediate effect it would be stopped and no more charges. on the 1 August there was another amount of R740 taken of my mothers account......4 months down the...

Category : Electronics

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Country : South Africa

I took out a contract for a new cell phone last week at Vodacom shop Gate 2 Tygervalley Belville. I realised that the speaker of the phone is not up to standard as it had a "tin" sound which none of my previous phones had. I took it back - the consultant took it to the manager which reported that the volume was to high - she turned it down. The problem with the speaker was unchanged. I then put the charger in and discovered that it falls out of the cellphone socket as if it was worn out....

Category : Electronics

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Country : South Africa

I was ported from Autopage from Glocell. On 20/06/2016 I received a call from Lynn at Glocell offering me an upgrade on my current package. I normally upgrade from the 6th of July every year and decided to get the upgrade offered to me by Glocell. Lynn did the upgrade for a LG G4 Stylus on a Smart Chat 1 Gig Top Up for R259.00 p/month. When she checked on the system, there were no stock on the phone but assured me that I can go to the nearest Glocell Store to get the phone there. The...

Category : Electronics

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Country : South Africa

I am a contract holder with Vodacom for many years now, and I am appalled and discontent with their service and business ethic. I have renewed my contract with Vodacom on the 9th June 2016, with a Samsung Galaxy J1 Neo. Shortly after I received the new handset, I found out that the speakers were not working properly as there had been an echo/distortion sound when I spoke or heard the other person on the line. This occurred 3 days after I had received the handset (12th June 2016) I went...

Category : Electronics

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Country : South Africa

I brought the phone[ Samsung J1 ] on the 21st of July 2016 and on the 25the on a Monday I took the phone back to the shop they refuse to take the phone back due to replacement of the till slip. I ask them to check on my account as I brought it on credit but they refuse they told me to go and find the receipt but I couldn't find the it. I went back to the shop to tell them I cant find the slip and now they told me a different story of the open box failure [7 days story] now they are...

Category : Electronics

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Country : South Africa

bought a stove from Hirschs a year or two ago, the stove started having faults a week ago, reported the fault to Hirschs of which they escalated to Defy, the technician who's name is Kehla phoned me on Sunday at 21:00pm asking for directions, he phones me at 17:00pm telling me he can't find my house and he is leaving because he cannot find the place, I phone Hirschs explaining my frustration all they could do was give me Defy's number I personally phoned the mananger from Defy Mr S.Maal, did...

Category : Electronics

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Country : South Africa

Still waiting for the call centre to reply on my standard question when +- can I expect the fridge freezer to be in a working condition? Again....this is now 18days since I logged the call. 3 times I phoned the call centre....

Category : Electronics

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Country : South Africa

ON 15/04/2016 I took out a contract for two Huawei 560 BLK.I asked the sales person to please arrange to have my monthly statements e-mailed to me.a Month later the one charger stopped charging the phone.Interchanging with the other charger i found that the adapter that plugs into the wall plug is defective.Consulting the same sales lady(Cornechia Brown) she said to bring in the phone and all the relevant parts, and it will be send away to be check-out.I asked if the charger only cannot be...

Category : Electronics

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Country : South Africa

I received a Vodacom Tab on 3.11.2015 from Elite Mobile and cancelled it, unopened, on 05.11.2015 on Elite Mobile Live. After numerous e-mails and telephone conversations with different personnel at Elite Mobile, and being assured that the unit will be collected from me, I am still sitting with it and Vodacom is deducting the monthly subscription from my bank account. I've also contacted Vodacom out of desperation and received a reference number and assurance that the unit will be collected....

Category : Electronics

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Country : South Africa

My husband have an cell phone contract at Cell c. The "CAT" cell phone was almost 5 months old before it starts getting problems with the speaker. He did discussed it with Cell C in Kollonade they did take it to their repair centre. It was almost a month later when he received his phone back. Almost two months later the phone starts getting the same problem again. Every time we visit over weekends the Cell C shop in the Kollonade they keep on telling my husband they will phone him back...

Category : Electronics

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Country : South Africa

cancellation request in April 2016, not process, continuously being billed. several queries raised, no response to date.

Category : Electronics

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Country : South Africa

Sent proof of payment and details for verification and a month later I'm still waiting for my refund. Service is pathetic

Category : Electronics

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Country : South Africa

Today was the third time I send back my Phone to cell c's repair center for repairs. Each time is a different problem after they said that the problems is fixed and everything is working.

Category : Electronics

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Country : South Africa

CELL C IS OVER CHARGING FOR A CONTRACT THAT WAS NOT AGREED UPON FOR THE SECOND MONTH IN A ROW,TELEPHONE CALSS WERE MADE AND NOT ADHERE TO THEY ARE VERY BAD

Category : Electronics

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Country : South Africa

I order a wire less pet collar from pet fencing. After opening the package I checked the contents which did not match the insert. Some of the products were crossed out by hand and certain parts of the collar could not fit onto the other part. I called them and they send the new flags and missing parts. The main signalling device is also faulty. I even asked a electronic engineer and he confirmed it. It is giving the shock at random. No emails or phone calls were answered. I paid R3500 for...

Category : Electronics

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Country : South Africa

I went and buy a phone at Game store and when i arrive home and try to restart the phone was someone else phone it was a second hand phone so I return the phone and the I have to stand like 1 half hour in store return the used phone after that they told me that they dont have a phone in store

Category : Electronics

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Country : South Africa

I am uploading this complaint on behalf of my sister, Sonia Hardy, as per her request. Her contact details: Sonia Hardy Cell no: 0731386043 email: [email protected]

Category : Electronics

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Country : South Africa

I took my tv to BC Appliance for repairs, i was quoted R350, and was told i would have it back in 5 working days. I then got a call saying it would cost me R1280 to have repaired as the owner Craig said 2 boards needed to be replace, i had to pay it upfront so he could order them.i was told it would take 5 days to get the boards. I followed up a week later and was told boards are at the post office and he hasnt had the time to collect. Week later i phoned again and was told the boards are in...

Category : Electronics

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Country : South Africa

I bought he heater at game southgate but it did not do what is suppose to do i have bought in may 2016 and i have took back july with all the contant and the slip to get. The working one the lady called the floor manager by the name solly he was not interest to talk to me and even to listen to me he said to lady thus how the heater works so the cannot do anything and is more that seven days forgetting the cpa as a manager he should now this but he is clueless and not interest or listen to me...

Category : Electronics

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Country : South Africa

On the 18th June 2016 I bought a set of 5 Jamo speakers from Dion wired wich were on display, few days after when I tried to connect them I found that the other speaker has busted the wires were just hanging out when I took it back to the store on the 26th June 2016 I was told the speakers would be booked in for assessment / repairs, I have now received an email with a quote to pay for the repair, WHAT REPAIR I have never even used them. ALL I NEED IS TO BE CREDITED MY MONEY THATS...

Category : Electronics

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Country : South Africa

my name is Tsakani (0730732575)I bought a washing machine last year january ,within a year the machine was mulfunctioning i called sumsung they came to repair the machine ,after two months it was again faulty ,they came back to repair ,after three weeks the machine is faulty again ,i am not satisfied by the service and i no longer want that machine ,yes it is still under warrant but the fact that in less that 18 month the machine was fixed three times .I think it is not worth the money i...

Category : Electronics

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Country : South Africa

I purchased a Defy dishwasher from House and Home Tokai in May 2014. Since its purchase I have complained on numerous occasions about a banging sound when washing. Defy have come out many times and have failed to rectify the problem, and have failed to do so each time. The same problem persists and I keep reporting it. Its all on record under my cell number 0832308087. Now they are refusing to replace or refund me as May 2016 is 2 years and the warranty tey say is over. This complaint...

Category : Electronics

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Country : South Africa

Bought a 55inch samsung television at Game store in Rustenburg around October 2015,mounted it on my wall during April it started showing colourful lines on the screen,I removed n returned it to the store.The samsung guy asssessed iy n said its a mechanical problem sent it to repair , afta 21 days went to check n told it is returned without repair had a broken screen

Category : Electronics

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Country : South Africa

I bought a 3000 kw DEVEL Inverter from SAEG that nearly burnt my house down because of faulty equipment on Inverter. It was repaired by SAEG and re-installed only to be taken out 3 hours later because of overheating again. I lost faith in this unit and now it is said that there is no refund on this very expensive piece of equipment.Person delt with (Teri Ferreira)

Category : Electronics

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Country : South Africa

Mr. Last week I bought stove and oven at game and I was promised that the delivery will be made today. The delivery has been made as promised but the oven was not on the delivery which my daughter did not notice as I was not at the house when the goods where delivered. I have tried to call the store several times to inform them but no one is picking up which I think even if its break time not everyone at store is on break.

Category : Electronics

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Country : South Africa

hi i am so disgusseted with cell c, i spoke to a contaltant who offered me 2 devices which i never recived due to poor service , months later cell dose another application without my consent which brought my credit score down . i urger all clients dealing with Cell c to have a look at your credit scores time to time as cell has consaltants that do as they please whcih affects yo ur credit score . i was called by a sales manger thuli ,who wanted to meet in person to aplogise and have coffee...

Category : Electronics

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Country : South Africa

I phoned samsung to get hold of a technician to assist me in an error code for a samsung inverter aircon, I have been struggling for more than a week. Is this how you treat customers and clients afther spending so much of money??? If you care please assist me Vincent Swart 0766328059

Category : Electronics

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Country : South Africa

30/03/2016 WE TOOK OUR PLAYSTATION 3 IN FOR REPAIRS. I SAID THEY MUST FIRST QUOTE ON WHAT IS TO BE REPLACED. THE QUOTED ME VIA E MAIL. I EXCEPTED THE QUOTE. WHEN COLLECTING THE PLAYSTATION 3 ON 15/6/2016 THEY DIDN'T TEST IT IN FRONT OF ME. SAID I COULD DO IT AT HOME. ARRIVING HOME I FOUND THE PLAYSTATION IN A WORSE CONDITION, MAKING A SCHREEKING SOUND WHEN DISK IS ENTERED. STILL NO VISION. I IMMEDIATELY PHONED AND SAID I'M BRINGING IT BACK, THEY MUST REFUND MY R850. THEN THEY CAN...

Category : Electronics

(1) Replies

Country : South Africa

We bought a TV at Game Clearwater mall in March this year. at that time we were extending our house and was not able to use the tv. I regret not opening the package on the day of purchase as when we eventually did we came to realise the LCD was cracked. We then returned it to the store and they told us they will investigate as to how the LCD cracked. we received a call yesterday from Game telling us theY will not replace the TV and we need to pay R9100 to fix the broken one. Please note we...

Category : Electronics

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Country : South Africa

MTN AGAIN!!!!!!!!!!! When will it end? I can't begin to explain my level of frustration. Again I've had the most shocking treatment from MTN after they approached me to take a contract out with them 3 weeks ago. And as gulable as I am for thinking that things would be different this time, I accepted. Three weeks later & still no phone. I was called once to arrange delivery but the phone never arrived. When I eventually followed up, I was told that the phone was returned to the warehouse....

Category : Electronics

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Country : South Africa

Ordered and payed for order at Kalahari. Today is 7 days later and apparently it will be delivered. So if you are willing to wait a week for ordes , use Kalahari

Category : Electronics

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Country : South Africa

I called to log a fault and was advised to buy a new rooter... the one I am using is probably old. No problem, I did that only to find that im still experiencing the same problem. I logged a fault on the 3rd of May 2016 with reference no 278CRZ030516, I am sure I must have called about 3 times on a daily basis. The fault was escalated then given an number 857398. Still the fault was not resolved. I have been transferred from this supervisor to that supervisor, still nothing. After a month I...

Category : Electronics

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Country : South Africa

For 3 times now I try to contact vodacom to cancle my data device. I do all the voice ask me to do up to the point that someone has to answer the call. Nobody to assist me. Are this the type of service at vodacom?? Quick to sell but no service ????

Category : Electronics

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Country : South Africa

I recently purchased a Telkom dongle D-Link at the Clearwater branch because Telkom ran out of dongles and referred me to CNA, only to discover that I cannot use the device because it is not compatible with my laptop as I have windows 10.why was this not mentioned when making the purchase after spending so much money all for nothing. Who will be liable for this error as Telkom cannot explain why the dongle is not compatible with windows 10

Category : Electronics

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Country : South Africa

I loaded numerous complaints against Vodacom and funny enough no one cares to respond to them but sadly enough they make sure they debit my account on time every month. I requested to have the contract cancelled as I am currently unemployed but Vodacom refuses to cancel my contract and they are still taking there money from my account. If I still do not receive any response after this complaint then maybe I should report them to the NRC for reckless lending and refusing to cancel a contact...

Category : Electronics

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Country : South Africa

I purchased a cloud nine hair iron on the 27 April 2016 Wednesday from hair dot com.On the 5th day which was 2 May 2016 Monday I went to the store saying I was unhappy with the product and I requested a full refund for the iron.They refused to give me back my money saying I must wait till they find a buyer then they will inform me about refunding me my money.I paid full in cash and they have been very rude to me.I want my full cash of R2,200-00 because I have a right as I went to the store...

Category : Electronics

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Country : South Africa

good day i have contract phone with vodacom which has been blocked as of this morning;17/05/2016. i phoned the service provider this morning to find out the reason for blocking it. im informed that it has been blocked because im under debt review therefor my account has been suspended as well as my cellphone until they've completed or reached an agreement with the debt reviewers. that the account is up to date but services have been cut off until such time. (according to the debt...

Category : Electronics

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Country : South Africa

Bought a cellphone from HI cellphone store at somerset mall strand Capetown Bought it on the 30th of April 2016 I took the phone back on the 4th may and the guy looked at it and said it was fixed I went back that she day for the same fault and the sales people could not help me cause they don't no about phones they didnt even off to exchange it or refund me its for faulty GPS on the phone I am very discussed with the service the gave me . They need to get staff that can help and know...

Category : Electronics

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Country : South Africa

I am sick and tied, of all the excuses and promises from them' Took my Garmin to them to fix n very small fault. On 1ST SEPTEMBER 2015 !!!!!! PROMISED 5 WEEKS !!!!! It is now 11 May 2016 8 MONTHS !!!!!!! Every time I phone or visit them Just answer: NOT BACK YET !!!! HELP ME ONCE AGAIN PLEASEEEE Veronica Kleynhans

Category : Electronics

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Country : South Africa

I bought a HI sense fridge in the beginning of march in jet now is not cooling. Now its been 3 weeks going to jet mart to ask for help but they keep on saying they will call HI sense people to come and fix it.

Category : Electronics

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Country : South Africa

vodacom phoned me to inform me that i could get a new phone or a other phone to the same value. in a email she confirmed that vodacom was credited. at vodacom no one knows about the arrangement and the call agents does not know as well.

Category : Electronics

(0) Replies

Country : South Africa

I never expected such a poor service from a network that I have been using for over 5 years. Please provide a proper training to your agents.I called 0840145 spoke to a lady by the name of LESEGO, last week and yesterday as well and her attitude is really not one can expect from cell c. Please bear in mind that Am paying for the service you giving me.

Category : Electronics

(0) Replies

Country : South Africa

Having been moved to GloCell after Altech Autopage was dissolved I have had no response from GloCell. My 2 year contact with Cell c comes to an end at the end of May and I thus need to inform Glocell that I no longer wish to have a contract. When I phone and request personal assistance as "upgrades" refuse to assist there is just no reply. I received a response email about 2 weeks ago saying that Glocell is currently very busy, but have since had no response to any communication. I am...

Category : Electronics

(0) Replies

Country : South Africa

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