Electronics Complaints

Be aware of ABC Appliance repairs. When they fix your fridge you get a 3 months guarantee. If you have a problem before 3 months, you phone them and they just promise to come and have a look at the problem but they never pitch or even have the decency to phone you and tell that they can not make it. They keep on playing for time to get the 3 months guarantee time past. Very bad bad service!!!!!

Category : Electronics

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Country : South Africa

I called 111 to migrate my package from Smart XL to SMart L....the Consultant told me I have to pay a penalty of R500 or he cannot downgrade my package. but when I callled a few months back to upgrade my package it was done immediately no fee charged whatsoever, I think that is just a rip off. I need my package lowered from Smart XL to Smart L or I wont Pay my Contract at all !!!!!

Category : Electronics

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Country : South Africa

Good day I am Leilani Leonard , I have 3 cell phone contracts with Vodacom . I recently had a problem with my cell phone LG G3. I took it on to the Vodacom Repair centre on the 16/06/2016 , they advise me that they will send it in for repairs if there is liquid damage the will then let me know in supply me with a quotation- This never happened I called 1month after handing the phone in , I was then advised that the Handset came back but when they checked it there was still a problem and...

Category : Electronics

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Country : South Africa

I purchased an Aria Beauty hair iron from "I AM STUDIO", which is in Galleria. Sebastian, which is the guy that we purchased the hair iron from said that there is a lifetime warranty and if anything goes wrong, we should just come with our receipt and a new aria beauty hair iron will be given to us. So after two weeks of use the one plate of the hair iron refused to work. I then went to them thinking I'm going to get a new hair iron, Sebastian then says that they do not have stock. After...

Category : Electronics

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Country : South Africa

Ref -172594316*I have bought kettle is not working and now they told me that is out off stock i have to call again in 2 weeks.my account is not stopped i am paying for it i want my new kettle soon.0712557864.the service is very poor.or the money for the kettle must be deducted;I am not happy at all.

Category : Electronics

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Country : South Africa

we were robbed in March and our meter was stolen. Ref nmbr: 169362457 they came and checked and the eletricians left their meter in our box without giving us a new meter. totday i called i called coz we having a problem we dont hv power the new ref nmbr is 082297245 was told they will come i am scared they will come with a different story. my mus who is 60yrs has been sitting in the dark since Sat i am scared that tsotsi will target her coz that area is full of crime. can someone pls assist...

Category : Electronics

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Country : South Africa

I called in beginning of July to cancel my contract with vodacom which is suppose to expire beginning of August but they own consultant did not put through my cancellation and only in September when i called in to find out what is happening then the consultant told me that the first consultant did not put it through it was still pending on their side.Now vodacom has billed me for September an I do not understand why cause i am on prepaid and it is not my fault that cancellation did not go...

Category : Electronics

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Country : South Africa

I took my Sony mini hi-fi to User Electronics in Garsfontein, Pretoria because no sound was coming through the left speaker and thought that there was a problem at the terminal at the back of the hi-fi where the speaker plugs in. They let me know that there was nothing wrong with the hi-fi, but that the speaker was dead. Did not give me a quotation to fix the speaker (as stated that they would as part of the R300 fee payable upfront), which I asked for. They told me the speaker was a sealed...

Category : Electronics

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Country : South Africa

Good morning to whom it may concern at Vodacom. I kindly want to bring the following matters under your concern. 1. On 18 July? I took my Samsung S6 (4 months old) to Vodacom shop Village Mall Hartbeespoort. On 19July 2016 I received confirmation that my cellphone is at Vodacom Repairs Menlyn. -My phone went for charger repair; as my phone got liquid damage (moisiture) and the charger was the only problem that occurred. Phone came back on Friday 22 July and I went to Vodacom...

Category : Electronics

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Country : South Africa

My son wanted to return something after 5 days, they refuse to refund him cash but want to give a voucher, they said refunds are not given but no one informed the buyer - staff was extremely rude and unapproachable, didn't want to contact manager so we could speak to him, we do not a voucher as we will never again spend money at that store because of bad service. According to the Consumer Act s56 the consumer has the election on whether to choose the refund, replacement or repair. An email...

Category : Electronics

(1) Replies

Country : South Africa

I'VE BEEN CALLING THEM ON 0860044678 FROM THIS MORNING AT 9 TILL NOW. THEY DO NOT ANSWER AT ALL! MY PHONE IS BROKEN I NEED TO GET IT FIX. I CANT GET THREW TO THE QUERIES CENTER.

Category : Electronics

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Country : South Africa

we had a problem with electricity and we called city of tshwane in the 01 September 2016 to come and fix it till today,we called them many times and they said they will send technician but they didn't,they gave ref numbers but still not come.my first ref they gave m was 575/1,2nd ref 323/5 meter no 04073848089.I have a little baby am struggle to do formula and at night wen his awake its a problem.they keep on promising but they dont deliver,the poor service I've received from city of tshwane...

Category : Electronics

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Country : South Africa

Dont Order your phone over the phone. Will have to wait to weeks if you miss a phone call from RAM. Then get the order reversed and order a new phone or go to a outlet... Complete waist of time with these incompetent fools. This is the phone call you can refrence back to.REF:436003662 hope this employee gets a warning. she thought is was funny at the end of the call...

Category : Electronics

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Country : South Africa

Refusal to give a new phone after taking payment 4 10 months and is still insisting on paying an access fee of R200. T&C state that 10% is R150. Contacted hollard,asked for a managers call back regarding this matter and did not recieve a call back .Agents spoken to was VIPHO.

Category : Electronics

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Country : South Africa

i called in to Hi-Fi Corporation to apply for a finance for R4k. What bad welcoming from the lady by the name of Charmaine at Customer Care Dept. She was coming from lunch/tea break and i was there already, she greated me and she just looked at me with no smile. i gave her my documents and she started capturing with no urgency in her doing. She asked me what item or amount, i told her. i was already lost interest through her behaviour and she pissed me off more when she asked me an...

Category : Electronics

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Country : South Africa

Cell c Store at Vincent Mall East London. I took my IPad to cell c in June for whatsup installation it was working still new, i found it damaged. no one wants to help me they kept it , i paid for the service they never resove the matter.Onke Mbiko the assistanse lady , tracy haulse manager thanks

Category : Electronics

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Country : South Africa

On 3/8/16 I purchased a Acer S1002 2-1 Z3735G 1-32 10.1 W10 SLV tablet online. Requested to be delivered at the Greenstone branch. A week later, I still did not receive any response and decided to visit the branch. They supplied be with a tablet. However, arriving home I opened the box and noticed that it was not a tablet but a small notebook. I took it back to the branch the following day and they advised they could not find any stock of the tablet I ordered and decided (without consulting...

Category : Electronics

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Country : South Africa

Telkom had advertised a choice of cellphones on their website for online purchase. The deal was enticing, i made my first payment and received it via courier. 1 month later today, i receive an invoice of double the agreed advertised monthly pro rata. When i called in to inquire, i was told after hold 4 times over the duration of 50 minutes that the full explanation of how the system works was not explained and nothing can be done at this point, but from next month i will be charged as the...

Category : Electronics

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Country : South Africa

Some time last year my aunt and i had made an agreement to open an account at Lewis and it was successful. Then after I had personal problems and we could not pay for it. Now they have threatened forcing my aunt to sign documents that they will be taking the Goods back. I went to the shop to make an arrangement but they refused. Please assist

Category : Electronics

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Country : South Africa

I bought a Lenovo intel dual core laptop in October 2015. The laptop is still under guarantee. The B and J button came off and the other buttons were getting loose. I gave it in to customer services for fixing on the 31 July 2016. I was called two weeks later and was told that the keypad was not covered by the guarantee!!! Yet i wasnt told this when I had given the laptop in for fixing!! I was told that I would have to pay R1200.00 to have the keypad fixed!! I told the lady that the laptop...

Category : Electronics

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Country : South Africa

Vodacom refused to repair my handset, they are saying my handset is out of warranty. What is so surprising is that when we checked the records at a Vodashop, we discovered that my contract will end on the 23/01/2017. We phoned the Repairs Centre and they told us that I did a premature contract on the 17/04/2014. I have no idea of the premature contract, all I know is that the Consultant advised me to take a new phone in 2014 through a contract and did not explain a thing about the premature...

Category : Electronics

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Country : South Africa

WE HAVE BEEN EXPERIENCING THE PROBLEM WHERE WE CANNOT SEND SMS FROM OUR CELLPHONE. NUMEROUS ATTEMPTS WERE MADE TO CONTACT VODACOM CUSTOMERCARE TO ASSIST. SOMETIMES THEY EVEN HANG UP IN OUR EAR WITHOUT EVEN TRYING TO ASSIST. WE HAVE BEEN TOLD THAT THEY WILL CONTACT US BUT STILL WAITING. IT HAS BEEN ALMOST A MONTH ALREADY AND STILL NO FEEDBACK RECEIVED EVEN AFTER DAILY PHONE CALLS TO THEM AND STILL WE SIT WITH THE PROBLEM WHERE WE CANNOT SEND SMS.

Category : Electronics

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Country : South Africa

My referrence: 46CRK230816 I phoned Telkom on Sunday the 21/08/2016 they informed me there was an area fault no need to logg a call. I then phoned them on Monday 5 times and I also received a message from Telkom telling me there is a fault in the area. I then phone back on the 23rd and the agent told me no nothing has been doen because a call reference was not done. I was so mad I explaine dhow many times I phoned she said no she will logga call and today or tomorrow osmeone would come...

Category : Electronics

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Country : South Africa

I bought a 50 inch TV fron HI Fi corporation in park meadows on the 3/8/16 for 5500.00. I had to wait for help as when I asked the manager who was talking to someone at the time for help he said i must go and wait by the tv's for someone to come and help me after awhile when he saw no one was helping me he then called some to help me and carried on talking to the same man he was talking to when i asked for help the first time The tv was checked and working at the time of checking. The...

Category : Electronics

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Country : South Africa

I did a laybuy a bed at bedshop at kokstad branch by 1000 when go there to pay it out they say are out of stock i waited so long when go there again there shop is closed i called them for refund they refuse to pay me Back

Category : Electronics

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Country : South Africa

I have opened a 24month Wi-Fi data contract with MTN. I regret the day I ever opened this contract.Conract is for 5gig data day and 5 gig data night where you get 30gig free for the first month.I opened this in April 2016.Being awalk in store I was back and forth sorting out this data. They forgot to send me my 30gig data. I get the data on the 17th and by the 27th it is depleted.I have taken all my devices to MTN to check if anything is depleting data.NOTHING was found.Then I was told there...

Category : Electronics

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Country : South Africa

I bought an invertor at Rand Superstore, In Mokopane, Limpopo I wanted to use it in a hair saloon, for pulling a hair dryer. They said it can pull it and I asked them to test it and they did not want to test it.It did not work. I took it back and one of the employees said I can not use that for a dryer, heater nor hot plate. I asked them to refund me, they refused, they wrote a voucher for me, to take something in the shop, which I refused. As I am talking I am stack with the invertor,...

Category : Electronics

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Country : South Africa

Im a supplier into many schools in the East Rand and i have purchased roughly 250 Sinotec Tablets and we have sent back over 100 Tablets..The return rate on these products was higher than 35%..Stay away from this product it is total rubbish..The after sale service on these products are pathetic and the staff are also pathetic and very unhelpful..

Category : Electronics

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Country : South Africa

I have had endless bad service from Telkom mobile Billing since April 2016, I have two contracts with Telkom and my contracts went into their first year of its 2 year period this month, my account has been suspended now for more then 2-3months. I have two fixed contracts which consist of a Samsung S6 Edge on a smartplan 100 which is R569 for 24 months with no limit and a sim only contract with 5gb + 15gb night surfer for R199 also 24 months with no limit. in the month of April I have had stop...

Category : Electronics

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Country : South Africa

I have tried endlessly to get hold of Glocell and the phone line just rings and rings and emails I have sent about 10 and no reply. I have never received such bad service in my entire life. My mother agrees with me on this one, no company can top Glocells shocking service. I terminated my contract with them on the 24 May and was with immediate effect it would be stopped and no more charges. on the 1 August there was another amount of R740 taken of my mothers account......4 months down the...

Category : Electronics

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Country : South Africa

I took out a contract for a new cell phone last week at Vodacom shop Gate 2 Tygervalley Belville. I realised that the speaker of the phone is not up to standard as it had a "tin" sound which none of my previous phones had. I took it back - the consultant took it to the manager which reported that the volume was to high - she turned it down. The problem with the speaker was unchanged. I then put the charger in and discovered that it falls out of the cellphone socket as if it was worn out....

Category : Electronics

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Country : South Africa

I was ported from Autopage from Glocell. On 20/06/2016 I received a call from Lynn at Glocell offering me an upgrade on my current package. I normally upgrade from the 6th of July every year and decided to get the upgrade offered to me by Glocell. Lynn did the upgrade for a LG G4 Stylus on a Smart Chat 1 Gig Top Up for R259.00 p/month. When she checked on the system, there were no stock on the phone but assured me that I can go to the nearest Glocell Store to get the phone there. The...

Category : Electronics

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Country : South Africa

I am a contract holder with Vodacom for many years now, and I am appalled and discontent with their service and business ethic. I have renewed my contract with Vodacom on the 9th June 2016, with a Samsung Galaxy J1 Neo. Shortly after I received the new handset, I found out that the speakers were not working properly as there had been an echo/distortion sound when I spoke or heard the other person on the line. This occurred 3 days after I had received the handset (12th June 2016) I went...

Category : Electronics

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Country : South Africa

I brought the phone[ Samsung J1 ] on the 21st of July 2016 and on the 25the on a Monday I took the phone back to the shop they refuse to take the phone back due to replacement of the till slip. I ask them to check on my account as I brought it on credit but they refuse they told me to go and find the receipt but I couldn't find the it. I went back to the shop to tell them I cant find the slip and now they told me a different story of the open box failure [7 days story] now they are...

Category : Electronics

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Country : South Africa

bought a stove from Hirschs a year or two ago, the stove started having faults a week ago, reported the fault to Hirschs of which they escalated to Defy, the technician who's name is Kehla phoned me on Sunday at 21:00pm asking for directions, he phones me at 17:00pm telling me he can't find my house and he is leaving because he cannot find the place, I phone Hirschs explaining my frustration all they could do was give me Defy's number I personally phoned the mananger from Defy Mr S.Maal, did...

Category : Electronics

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Country : South Africa

Still waiting for the call centre to reply on my standard question when +- can I expect the fridge freezer to be in a working condition? Again....this is now 18days since I logged the call. 3 times I phoned the call centre....

Category : Electronics

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Country : South Africa

ON 15/04/2016 I took out a contract for two Huawei 560 BLK.I asked the sales person to please arrange to have my monthly statements e-mailed to me.a Month later the one charger stopped charging the phone.Interchanging with the other charger i found that the adapter that plugs into the wall plug is defective.Consulting the same sales lady(Cornechia Brown) she said to bring in the phone and all the relevant parts, and it will be send away to be check-out.I asked if the charger only cannot be...

Category : Electronics

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Country : South Africa

I received a Vodacom Tab on 3.11.2015 from Elite Mobile and cancelled it, unopened, on 05.11.2015 on Elite Mobile Live. After numerous e-mails and telephone conversations with different personnel at Elite Mobile, and being assured that the unit will be collected from me, I am still sitting with it and Vodacom is deducting the monthly subscription from my bank account. I've also contacted Vodacom out of desperation and received a reference number and assurance that the unit will be collected....

Category : Electronics

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Country : South Africa

My husband have an cell phone contract at Cell c. The "CAT" cell phone was almost 5 months old before it starts getting problems with the speaker. He did discussed it with Cell C in Kollonade they did take it to their repair centre. It was almost a month later when he received his phone back. Almost two months later the phone starts getting the same problem again. Every time we visit over weekends the Cell C shop in the Kollonade they keep on telling my husband they will phone him back...

Category : Electronics

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Country : South Africa

cancellation request in April 2016, not process, continuously being billed. several queries raised, no response to date.

Category : Electronics

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Country : South Africa

Sent proof of payment and details for verification and a month later I'm still waiting for my refund. Service is pathetic

Category : Electronics

(0) Replies

Country : South Africa

Today was the third time I send back my Phone to cell c's repair center for repairs. Each time is a different problem after they said that the problems is fixed and everything is working.

Category : Electronics

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Country : South Africa

CELL C IS OVER CHARGING FOR A CONTRACT THAT WAS NOT AGREED UPON FOR THE SECOND MONTH IN A ROW,TELEPHONE CALSS WERE MADE AND NOT ADHERE TO THEY ARE VERY BAD

Category : Electronics

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Country : South Africa

I order a wire less pet collar from pet fencing. After opening the package I checked the contents which did not match the insert. Some of the products were crossed out by hand and certain parts of the collar could not fit onto the other part. I called them and they send the new flags and missing parts. The main signalling device is also faulty. I even asked a electronic engineer and he confirmed it. It is giving the shock at random. No emails or phone calls were answered. I paid R3500 for...

Category : Electronics

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Country : South Africa

I went and buy a phone at Game store and when i arrive home and try to restart the phone was someone else phone it was a second hand phone so I return the phone and the I have to stand like 1 half hour in store return the used phone after that they told me that they dont have a phone in store

Category : Electronics

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Country : South Africa

I am uploading this complaint on behalf of my sister, Sonia Hardy, as per her request. Her contact details: Sonia Hardy Cell no: 0731386043 email: [email protected]

Category : Electronics

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Country : South Africa

I took my tv to BC Appliance for repairs, i was quoted R350, and was told i would have it back in 5 working days. I then got a call saying it would cost me R1280 to have repaired as the owner Craig said 2 boards needed to be replace, i had to pay it upfront so he could order them.i was told it would take 5 days to get the boards. I followed up a week later and was told boards are at the post office and he hasnt had the time to collect. Week later i phoned again and was told the boards are in...

Category : Electronics

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Country : South Africa

I bought he heater at game southgate but it did not do what is suppose to do i have bought in may 2016 and i have took back july with all the contant and the slip to get. The working one the lady called the floor manager by the name solly he was not interest to talk to me and even to listen to me he said to lady thus how the heater works so the cannot do anything and is more that seven days forgetting the cpa as a manager he should now this but he is clueless and not interest or listen to me...

Category : Electronics

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Country : South Africa

On the 18th June 2016 I bought a set of 5 Jamo speakers from Dion wired wich were on display, few days after when I tried to connect them I found that the other speaker has busted the wires were just hanging out when I took it back to the store on the 26th June 2016 I was told the speakers would be booked in for assessment / repairs, I have now received an email with a quote to pay for the repair, WHAT REPAIR I have never even used them. ALL I NEED IS TO BE CREDITED MY MONEY THATS...

Category : Electronics

(0) Replies

Country : South Africa

my name is Tsakani (0730732575)I bought a washing machine last year january ,within a year the machine was mulfunctioning i called sumsung they came to repair the machine ,after two months it was again faulty ,they came back to repair ,after three weeks the machine is faulty again ,i am not satisfied by the service and i no longer want that machine ,yes it is still under warrant but the fact that in less that 18 month the machine was fixed three times .I think it is not worth the money i...

Category : Electronics

(0) Replies

Country : South Africa

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