Electronics Complaints

I am uploading this complaint on behalf of my sister, Sonia Hardy, as per her request. Her contact details: Sonia Hardy Cell no: 0731386043 email: [email protected]

Category : Electronics

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Country : South Africa

I took my tv to BC Appliance for repairs, i was quoted R350, and was told i would have it back in 5 working days. I then got a call saying it would cost me R1280 to have repaired as the owner Craig said 2 boards needed to be replace, i had to pay it upfront so he could order them.i was told it would take 5 days to get the boards. I followed up a week later and was told boards are at the post office and he hasnt had the time to collect. Week later i phoned again and was told the boards are in...

Category : Electronics

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Country : South Africa

I bought he heater at game southgate but it did not do what is suppose to do i have bought in may 2016 and i have took back july with all the contant and the slip to get. The working one the lady called the floor manager by the name solly he was not interest to talk to me and even to listen to me he said to lady thus how the heater works so the cannot do anything and is more that seven days forgetting the cpa as a manager he should now this but he is clueless and not interest or listen to me...

Category : Electronics

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Country : South Africa

On the 18th June 2016 I bought a set of 5 Jamo speakers from Dion wired wich were on display, few days after when I tried to connect them I found that the other speaker has busted the wires were just hanging out when I took it back to the store on the 26th June 2016 I was told the speakers would be booked in for assessment / repairs, I have now received an email with a quote to pay for the repair, WHAT REPAIR I have never even used them. ALL I NEED IS TO BE CREDITED MY MONEY THATS...

Category : Electronics

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Country : South Africa

my name is Tsakani (0730732575)I bought a washing machine last year january ,within a year the machine was mulfunctioning i called sumsung they came to repair the machine ,after two months it was again faulty ,they came back to repair ,after three weeks the machine is faulty again ,i am not satisfied by the service and i no longer want that machine ,yes it is still under warrant but the fact that in less that 18 month the machine was fixed three times .I think it is not worth the money i...

Category : Electronics

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Country : South Africa

I purchased a Defy dishwasher from House and Home Tokai in May 2014. Since its purchase I have complained on numerous occasions about a banging sound when washing. Defy have come out many times and have failed to rectify the problem, and have failed to do so each time. The same problem persists and I keep reporting it. Its all on record under my cell number 0832308087. Now they are refusing to replace or refund me as May 2016 is 2 years and the warranty tey say is over. This complaint...

Category : Electronics

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Country : South Africa

Bought a 55inch samsung television at Game store in Rustenburg around October 2015,mounted it on my wall during April it started showing colourful lines on the screen,I removed n returned it to the store.The samsung guy asssessed iy n said its a mechanical problem sent it to repair , afta 21 days went to check n told it is returned without repair had a broken screen

Category : Electronics

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Country : South Africa

I bought a 3000 kw DEVEL Inverter from SAEG that nearly burnt my house down because of faulty equipment on Inverter. It was repaired by SAEG and re-installed only to be taken out 3 hours later because of overheating again. I lost faith in this unit and now it is said that there is no refund on this very expensive piece of equipment.Person delt with (Teri Ferreira)

Category : Electronics

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Country : South Africa

Mr. Last week I bought stove and oven at game and I was promised that the delivery will be made today. The delivery has been made as promised but the oven was not on the delivery which my daughter did not notice as I was not at the house when the goods where delivered. I have tried to call the store several times to inform them but no one is picking up which I think even if its break time not everyone at store is on break.

Category : Electronics

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Country : South Africa

hi i am so disgusseted with cell c, i spoke to a contaltant who offered me 2 devices which i never recived due to poor service , months later cell dose another application without my consent which brought my credit score down . i urger all clients dealing with Cell c to have a look at your credit scores time to time as cell has consaltants that do as they please whcih affects yo ur credit score . i was called by a sales manger thuli ,who wanted to meet in person to aplogise and have coffee...

Category : Electronics

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Country : South Africa

I phoned samsung to get hold of a technician to assist me in an error code for a samsung inverter aircon, I have been struggling for more than a week. Is this how you treat customers and clients afther spending so much of money??? If you care please assist me Vincent Swart 0766328059

Category : Electronics

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Country : South Africa

30/03/2016 WE TOOK OUR PLAYSTATION 3 IN FOR REPAIRS. I SAID THEY MUST FIRST QUOTE ON WHAT IS TO BE REPLACED. THE QUOTED ME VIA E MAIL. I EXCEPTED THE QUOTE. WHEN COLLECTING THE PLAYSTATION 3 ON 15/6/2016 THEY DIDN'T TEST IT IN FRONT OF ME. SAID I COULD DO IT AT HOME. ARRIVING HOME I FOUND THE PLAYSTATION IN A WORSE CONDITION, MAKING A SCHREEKING SOUND WHEN DISK IS ENTERED. STILL NO VISION. I IMMEDIATELY PHONED AND SAID I'M BRINGING IT BACK, THEY MUST REFUND MY R850. THEN THEY CAN...

Category : Electronics

(1) Replies

Country : South Africa

We bought a TV at Game Clearwater mall in March this year. at that time we were extending our house and was not able to use the tv. I regret not opening the package on the day of purchase as when we eventually did we came to realise the LCD was cracked. We then returned it to the store and they told us they will investigate as to how the LCD cracked. we received a call yesterday from Game telling us theY will not replace the TV and we need to pay R9100 to fix the broken one. Please note we...

Category : Electronics

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Country : South Africa

MTN AGAIN!!!!!!!!!!! When will it end? I can't begin to explain my level of frustration. Again I've had the most shocking treatment from MTN after they approached me to take a contract out with them 3 weeks ago. And as gulable as I am for thinking that things would be different this time, I accepted. Three weeks later & still no phone. I was called once to arrange delivery but the phone never arrived. When I eventually followed up, I was told that the phone was returned to the warehouse....

Category : Electronics

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Country : South Africa

Ordered and payed for order at Kalahari. Today is 7 days later and apparently it will be delivered. So if you are willing to wait a week for ordes , use Kalahari

Category : Electronics

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Country : South Africa

I called to log a fault and was advised to buy a new rooter... the one I am using is probably old. No problem, I did that only to find that im still experiencing the same problem. I logged a fault on the 3rd of May 2016 with reference no 278CRZ030516, I am sure I must have called about 3 times on a daily basis. The fault was escalated then given an number 857398. Still the fault was not resolved. I have been transferred from this supervisor to that supervisor, still nothing. After a month I...

Category : Electronics

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Country : South Africa

For 3 times now I try to contact vodacom to cancle my data device. I do all the voice ask me to do up to the point that someone has to answer the call. Nobody to assist me. Are this the type of service at vodacom?? Quick to sell but no service ????

Category : Electronics

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Country : South Africa

I recently purchased a Telkom dongle D-Link at the Clearwater branch because Telkom ran out of dongles and referred me to CNA, only to discover that I cannot use the device because it is not compatible with my laptop as I have windows 10.why was this not mentioned when making the purchase after spending so much money all for nothing. Who will be liable for this error as Telkom cannot explain why the dongle is not compatible with windows 10

Category : Electronics

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Country : South Africa

I loaded numerous complaints against Vodacom and funny enough no one cares to respond to them but sadly enough they make sure they debit my account on time every month. I requested to have the contract cancelled as I am currently unemployed but Vodacom refuses to cancel my contract and they are still taking there money from my account. If I still do not receive any response after this complaint then maybe I should report them to the NRC for reckless lending and refusing to cancel a contact...

Category : Electronics

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Country : South Africa

I purchased a cloud nine hair iron on the 27 April 2016 Wednesday from hair dot com.On the 5th day which was 2 May 2016 Monday I went to the store saying I was unhappy with the product and I requested a full refund for the iron.They refused to give me back my money saying I must wait till they find a buyer then they will inform me about refunding me my money.I paid full in cash and they have been very rude to me.I want my full cash of R2,200-00 because I have a right as I went to the store...

Category : Electronics

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Country : South Africa

good day i have contract phone with vodacom which has been blocked as of this morning;17/05/2016. i phoned the service provider this morning to find out the reason for blocking it. im informed that it has been blocked because im under debt review therefor my account has been suspended as well as my cellphone until they've completed or reached an agreement with the debt reviewers. that the account is up to date but services have been cut off until such time. (according to the debt...

Category : Electronics

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Country : South Africa

Bought a cellphone from HI cellphone store at somerset mall strand Capetown Bought it on the 30th of April 2016 I took the phone back on the 4th may and the guy looked at it and said it was fixed I went back that she day for the same fault and the sales people could not help me cause they don't no about phones they didnt even off to exchange it or refund me its for faulty GPS on the phone I am very discussed with the service the gave me . They need to get staff that can help and know...

Category : Electronics

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Country : South Africa

I am sick and tied, of all the excuses and promises from them' Took my Garmin to them to fix n very small fault. On 1ST SEPTEMBER 2015 !!!!!! PROMISED 5 WEEKS !!!!! It is now 11 May 2016 8 MONTHS !!!!!!! Every time I phone or visit them Just answer: NOT BACK YET !!!! HELP ME ONCE AGAIN PLEASEEEE Veronica Kleynhans

Category : Electronics

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Country : South Africa

I bought a HI sense fridge in the beginning of march in jet now is not cooling. Now its been 3 weeks going to jet mart to ask for help but they keep on saying they will call HI sense people to come and fix it.

Category : Electronics

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Country : South Africa

vodacom phoned me to inform me that i could get a new phone or a other phone to the same value. in a email she confirmed that vodacom was credited. at vodacom no one knows about the arrangement and the call agents does not know as well.

Category : Electronics

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Country : South Africa

I never expected such a poor service from a network that I have been using for over 5 years. Please provide a proper training to your agents.I called 0840145 spoke to a lady by the name of LESEGO, last week and yesterday as well and her attitude is really not one can expect from cell c. Please bear in mind that Am paying for the service you giving me.

Category : Electronics

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Country : South Africa

Having been moved to GloCell after Altech Autopage was dissolved I have had no response from GloCell. My 2 year contact with Cell c comes to an end at the end of May and I thus need to inform Glocell that I no longer wish to have a contract. When I phone and request personal assistance as "upgrades" refuse to assist there is just no reply. I received a response email about 2 weeks ago saying that Glocell is currently very busy, but have since had no response to any communication. I am...

Category : Electronics

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Country : South Africa

I originally ordered a tablet and a phone on a contract they they offered after it was delivered they decided to charge me separately so I went back and asked for it to be sorted out and have not heard a thing nearly a year later, I now get a letter of demand for a payment for 2720.00 and legal costs and they have black listed me I am so disgusted as they take my money every month but because of their mess up I end up with their stuff up, I am also considering taking it up legally as they are...

Category : Electronics

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Country : South Africa

I bought the LG 50inch TV last year June from Joshua Doore. 6weeks ago it switched off. It has done the same thing twice already and this is the 3rd. I laid a complaint to the branch and because I didn't get the help I needed, I took the matter to the customer services. They have not helped me still. They always send me a message saying "YOUR COMPLAINT HAS BEEN ESCALATED FOR URGENT ATTENTION AND WE ARE CURRENTLY AWAITING THE FEEDBACK WHICH WILL BE PROVIDED TO YOU AT FIRST OPPORTUNITY."I have...

Category : Electronics

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Country : South Africa

I bought this smart LG TV - LG 55" 3D SMART LA6210 on the 21st of September 2013 at STAX Fourways. The TV started giving problems about a week ago. It started off with lines across the TV as well as lines down the screen. The next thing the pictures started shaking and getting blurry. It just got worse and worse. I called STAX fourways and when I did not get a reply I decided to walk in there. The shop was closed. I then called their Dunkeld branch, where luckily, the fellow that had sold me...

Category : Electronics

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Country : South Africa

My contract with Vodacom includes an iPhone 6S handset. In Nov 2015, the handset over heated during usage and the handset automatically turned off. The extreme heat resulted in an almost unnoticeable bend of the handset. Vodacom now wants me to pay R 4588 to replace the handset still under guarantee. This is not acceptable at all.

Category : Electronics

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Country : South Africa

I had a Tracker device installed in my Isuzu 280 Turbo D/C with canopy on 1 March 2015. In that period I had regular calls from Tracker enquiring if I was satisfied with their service.For obvious reasons I had no comment other than expressing my assurance that my vehicle could be traced in the case of theft. On 19/01/2016 I had another such a call and low and behold the vehicle was stolen on 23/01/2016 (3 days later)! Was this coincidence or just a turn of fate !5 weeks later I called Tracker...

Category : Electronics

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Country : South Africa

On February 2, 2016, I filled out a form on the site: www.electroservice.co.za (011) 568-1715/6/7) to request for my freezer to be repaired. On February 3, 2016 they sent a technician by the name of Wilson Manda (061 283 6898) to come look at the problem. Before he left, I made him aware that the fault light is still on (which is why I was able to tell that the freezer part of the fridge had a problem to begin with). He then told me that the light will go off as soon as the the freezer gets...

Category : Electronics

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Country : South Africa

I would want to report a bad service I received from cellc and their delivery comany RAM, I got. Contract phone from cellc after a callcentre agent advertised the samsung tab lite phone to me and she told me of all benefits that would come with the package, I then received the phone late thaan the day they promised I would get it.to my surprise the phone didn't work,I then reported the it, after that cellc after I notified them lied to me and saying RAM couriers will come and collect the...

Category : Electronics

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Country : South Africa

After taking my Samsung S6 edge to the MTN walk in centre at Century City I was told to take it Samsung Smartcare Centre. I did this on 4th February. I was told I will receive feedback within 5 days, only received a quote on day 6. This after I called them numerous times and left messages for the manager to call me back. Im still waiting for a call from the manager. I escalated it to Samsung South Africa in Jhb and eventually spoke to Karabo (supervisor complaints dept) who assured me she...

Category : Electronics

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Country : South Africa

To whom it may concern I took my kettle back to the the shoprite where I bought it in gatesville shoprite my complain was that the kettle were still working but there were comming white stuff like powder out of the urn and the powder were all over inside the kettle my mom whose 70 years old her stomack were cramping and running for more than a week the same happend to me and my 2 daughters I had to go buy fresh fruits from the stalls every day and I bought 2 pks of kimbies for my mom I also...

Category : Electronics

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Country : South Africa

My service from TELKOM this week has been disgusting. i cannot believe that this is how we as customers are treated. I had in the last two days been in contact with telkom in regards to my grans land line who is currently away on holiday. and i have been having problems with her line and phone. I had been in contact with Telkom via telephone in regards to the line and new wireless phone. i was told that there was an issue with said device and line and that i needed to go to my nearest telkom...

Category : Electronics

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Country : South Africa

On 2015-12-11 I took my phone Sony Experia M4 Aqua to Mtn walk in technical service centre as it was not charging and losing power after 9 days of use from new.Till now I havent received a replacement or anything after a month.Only promises and stories from the mtn walk in technical service centre in Worrakerstreet Newtonpark from the acting manager and today from the manager.Complaint was lodged with consumer protection who told them they are using unfair business practice.The phone cost...

Category : Electronics

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Country : South Africa

Good-day, We have an existing contract with Vodacom with a Sony Z3 phone. Which was taken in May 2015.This phone was advertised as a waterproof phone. However in October 2015 it fell in water less than 100cm.The phoned worked, but the next day the screen was blank. Sent it in to Vodacom repairs and they said we can not fix the phone because the ports were opened. We sent it back saying impossible it has a cover and who walks around with the ports open. Vodacom does not want to take...

Category : Electronics

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Country : South Africa

I bought music system and ever since its been giving me problems en its been back to the shop more than ten times,at the present moment its in there shop for 6 months now en they are now telling me that they can't find parts to fix it

Category : Electronics

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Country : South Africa

I purchased a Sony TV from House and Home Amanzimtoti . When i opened the box the tv stand was broken and the HMDMI port was not working . I paid cash for the tv .I reported this to the salesmann and the Sales Manager the nest day .I went to House and Home continuously (4 times) to enquire about the TV . I was told that the tv will need to be sent for repairs . I waited for two weeks before the repair company arrived . Two weeks later i was told that I need to R350 for the repair work from...

Category : Electronics

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Country : South Africa

We bought this Russell Hobbs portable aircon back in November 2013, it had a 1 year original warranty, we then paid for a two year extended warranty (meaning we had a 3 year warranty on this item) on this item as well. It worked fine for 11 months before it broke for the 1st time. The warranty states that it should be fixed 3 times and if it breaks the 4th it will be replaced or refunded. It broke a second time a few months after the 1st, and then a 3rd time not even a month later. All due to...

Category : Electronics

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Country : South Africa

Cash crusaders vanderbijlpark the manager is resist just becouse we blacks he cant solve our problem treating is customas like ther are not important and have no right of say over the bad customer service. Same one should do something about is resist behavior

Category : Electronics

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Country : South Africa

I TOOK MY DISHWASHER IN TO BE FIXED(LEEKING WATER) I GOT IT BACK JUST THE SAME AS WHAT IT WAS,TOLD THE LADY SHE SAID SHE WOULD COME BACK TO ME NO RESPONSE, WENT TO THERE SHOP SPOKE TO A MAN AND HE SAID THEY WOULD COME BACK TO ME, STILL NO RESPONSE. THE WHOLE ISSUE IS THE LADY SAID WHERE I WAS GOING TO TAKE IT THE SERVICE IS POOR I WILL GET BETER SERVICE FROM HER, AND THIS IS THE SERVICE WHAT IM GETTING, STILL WASHING DISHES MY SELF WHY HAVE I GOT A DISHWASHER THEN.

Category : Electronics

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Country : South Africa

Good Day, We have a problem, we are overbilled for the last two months now, we did go in to the store on the 19th June 2015 and they did nothing on the matter yet. Yesterday we went to the shop again and the people in the store was very rude with us and have a lot of excuses. We are a customer for mtn for more the 2years but with this problem we want cancel our contracts and go to another network. The contract on the system are different of the one we had sign for and have a copy of. Today...

Category : Electronics

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Country : South Africa

A guy from Fourways Electrical came and fix my geyser two weeks ago because the geyser has no hot water. He changed the element and thermostat of my geyser, saying job is done. However the geyser still have no hot water. I phoned them for more than a week and request them to send out another technician, they keep on promising date and time but never show up. I phoned them again this morning, the boss was saying i must call technician from another company and fix my geyset, and THEY WILL NOT...

Category : Electronics

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Country : South Africa

I have been waiting since 19 March (when the installment for the the Samsung device 7 inch went off my bank account), for feedback on when I can expect delivery. I have had no correspondence other than what is initiated by myself regarding this matter. I have been on hold (customer call center on number 10213) for more than 40 mins to talk to who they call the supervisor Sabelo Nyawo to assist me as last week Tuesday 31 March he promised that I would receive my device by 7th April, which is...

Category : Electronics

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Country : South Africa

I have 2 contracts with Telkom Mobile. I upgraded in the first week of February 2015. Got the new phones. Beginning of this month I was sent my two invoices stated basically double the amount I used to pay. When queried, I sent an email querying the amounts. So they told me that I have to pay a full month for February for the two previous phones as well as a full month for February for the new ones at the same time. No pro rata charged for the phones. If this was told to me I would not have...

Category : Electronics

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Country : South Africa

Hi I am very much disappointed with Vodacom, last year December 2014 I took a contract on a HUAWEI Tablet and I received it after Christmas, so while I was inserting a sim card the I dint inserted properly then it jammed so I took it to VODACOM REPAIRS MENLYN and it was sorted and everything was fine. After few days it started again that there is no sim card and I took it again to MENLYN and within 2 weeks I received a sms saying that I should come and collect then they said I should do sim...

Category : Electronics

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Country : South Africa

My car were stolen and I had the tracking device of Beanie in my ca5r.When I phone them they cant tell me where my car is. I got my car back by my self 1.30hour later. I sill phone the company to assist me with my car. On the sunday at 08.45am I received the first call from Beanie to say that they retrieved my car and it is standing at the Police station in Rustenburg. I told them that the car were standing there already from the Saterday moring at4am. then I asked to cancel the contract and...

Category : Electronics

(0) Replies

Country : South Africa

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