Entertainment Complaints

Multichoice allows anyone who calls in, to make changes to your account. Apparently this is part of their terms of condition policy. My DSTV account was paid in advance and I had a credit amount. I am the sole account holder for this account and I have not given anyone else permission to make any changes to my account. Recently, multichoice allowed R3000 to be fraudulently "consumed" from my account because the person who called in had all my account details, ID number, decoder card number,...

Category : Satellite Services

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Country : South Africa

I have entered into an agreement with Multichoice DSTV to take the 24 month Price Lock (Premium) package R899. I have been on this contract for more than a year now and everything (debit, service etc.) was fine until this year July 2017. The date for my account to be debited is on the 15th every month. So since July, August, September and now October 2017 (EVERY MONTH I AM INCORRECTLY DEBITED!!!) this is very frustrating as I'm required to call the customer centre for HOURS to retify...

Category : Satellite Services

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Country : South Africa

I pay my monthly premium every month in cash and then after a few days my services get disconnected for non payment and every month there is extra amounts to pay. When I go an pa al confirm with the pay point to check if the accounts is up to date and also ask them to give me exact amounts to be paid and every time they will tell me my account is showing a Credit balance but still come the new month my service get suspended an it cost me money to phone and ask to reconnect my services and...

Category : Satellite Services

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Country : South Africa

I have been calling multi choice regarding 2 accounts that were on my name but finally 1 was cancelled but they never transferred money to the correct account which I see as fraud. Now im disconnected after paying them 500rands and getting confirmation that I need to pay 116 on the 1st of November. A manager called Shezlin Sampson acknowledged the fault and promised to resolve it and sent me an email on the 24th September confirming that its resolved how ever im still disconnected and...

Category : Satellite Services

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Country : South Africa

I am so disappointed at Multichoice's services, This morning when I woke up I noticed that my DSTV is not working. Why? I don't know because I've been payment my account every month and I am actually paying more than I should because I am paying R370. My account number is 91623959, I am 100% sure that my payments are up to date as I also have proof. Now I cant even watch my favorites TV shows. My sister opened this account however I took over due to financial stains. My sister Emily Tshwaana...

Category : Satellite Services

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Country : South Africa

I transferred my DSTV account about 2 1/2 yrs ago. I was assured that all paperwork was received and had confirmation from the new account holder that the transfer was successful. This was also confirmed by Multichoice. I was also assured that there was no outstanding balance payable by myself once the transfer had gone through. In June 2017, I received a letter from SSDA Law firm stating that I had an outstanding balance that was handed over to them from Multichoice, and this had to be...

Category : Satellite Services

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Country : South Africa

I bought home theater from the shop through lay buy which I paid them in full as per agreement. When I went to fetch my home theater on my last payment they told me that my home theater has been sold out they organise one for me the same item. They failed to do so. what they did was to call my wife to come fetch the wrong home theater all together. Now I am stuck with the thing I did not want. This was in August 2017 Please help.

Category : Entertainment

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Country : South Africa

Hi. Subscribed to tractec and paid a lump sum to have tbe device fitted. Entered into a month to month contract, and when the vehicle wS sold. We approached the three rivers offices and was advised by Jessica its a month to contract therefore no cancellation required. Now 7 months later, we are being summonsed for the outstanding amount, citing terms and conditions have changdd. Where is the fairness of TCF. We were not notified of the changes and now being threatened with itc listing

Category : Satellite Services

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Country : South Africa

Paid to watch a movie on 10 July at Somerset Mall. They let us pay and scanned our tickets. When movie did not start on time we inquired - just to be told no movies can be screened in that theater.I complained, received refund for movie tickets, but no compensation for 3D glasses, snacks bought and my time and fuel wasted. I sent a complaint through but no one contacted me (see file attached).

Category : Cinema

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Country : South Africa

I am very disappointed and disgusted with the service I received from multichoice not once but twice. first I had to battle to get my dstv to be installed. there after the decoder breaks and I have to take it to the service centre yet I only enjoyed it for a week. I received a sms from multichoice saying I should pay R403 to be reconnected there after another sms its gone up to R800. the consultants there are very rude and the management team does not even care. I requested for a superior to...

Category : Entertainment

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Country : South Africa

Been a client of Altech Netstar for +- 2 years, few months ago tried to put a unit in my wifes car since i allredy have two other units in two other vehicles, had appointments made to fit the unit on two different dates, needless to say they never piched to do the installation after we had to take leave for the 2 days on seperate dates , no one ever called to apologise or to inform us that the installation can not take place. I cancelled the unit. Then few months later i decide to try the...

Category : Satellite Services

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Country : South Africa

MY DEBIT ORDERS WITH DSTV ARE ALWAYS NOT CHARGED THE WAY WE AGREED, SOMETIMES THEY ARE NOT CHARGING ME FOR MY EXPLORA SERVICE AND AT THE END IT IS LIKE I AM THE ONE AT FAULT AND ALWAYS WHEN I CALL I GOT THIS INCOMPETENT CONSULTANT AND THEY ARE TAKING ME FROM PILLAR TO POST AND EVEN THEIR MANAGERS THEY ARE NOT GIVING ME THE RIGHT ANSWERS AND I THINK SOMETIMES THEY DO FORGET THAT WE DO PAY THEM AND IF NOT SOMETIMES THEY CUT THE SERVICES AND NOW I AM FED UP I DO NOT WANT ANYTHING TO DO WITH...

Category : Satellite Services

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Country : South Africa

On the 05 july 2017 I made a payment via eft and the 09 july 2017 the account was disconnected, I call and was told to email the proof of payment and I did send on the 10 july 2017. I called and was reconnected but every week the dstv will be disconnected and I will call and will be told that I did pay and I will ask them check their emails as I did send the email more than once. Their will reconnect and disconnect in a week, will call and their started tell that yes their see the email,...

Category : Satellite Services

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Country : South Africa

Good Day, To Whom it may Concern: I have been in contact with Multichoice DSTV for the past 28 days with regarding to incorrect billing on account for services and insurance, I have over the 28 days spoken with [email protected] the agent on the 1 August 2017 as I recieved an SMSs stating that the account was in arrears with ±2235 which was incorrect and she rectified the matter and asked that I make a payment of R500, I also discovered that I was being billed for...

Category : Entertainment

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Country : South Africa

Time to name and shame I would like to post a review of the service I received thus far From DIRTY RIDES .... very aptly named because there service is DIRTY and DODGY, I paid for a buggy ride at the cost of over R1000 2016 Dec for a Christmas gift for my husband. I wanted him to experience this with his daughter as she is a car fanatic, and has her drivers license. The weekend I have booked have been cancelled twice by DIRTY rides due to weather supposedly and a broken arm by the owner,...

Category : Entertainment

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Country : South Africa

PLEASE NEVER HAVE YOUR LAST DRINK AT SHAKER. YOU WILL BE HARRAST VERBALLY...WHAT EVER IS SAID WILL END UP IN PHYSICAL UNDERSTANDING THAT THE SECURITY ARE UNAWARE OF WHY THEY ARE EMPOYED.. AND THE MANAGED ASSURED ME THAT IS THE RIGHT WAY... NO VOICE TO CUSTOMER... NOTHING AT ALL....

Category : Club & Bars

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Country : South Africa

We cancelled our DSTV with Multichoice and give more than a month's notice in June 2017 and again in July 2017 as requested by Multichoice. So the signal was cut on 26 July 2017, but still the debit order went of end of July 2017. And mid August Multichoice ask for another payment. After several phone calls and a lot of e-mails the matter is still not resolved. Each time you call you spoke to a different person and everyone say they will make a note but still we are getting nowhere....

Category : Satellite Services

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Country : South Africa

Good day. I was chosen to be the main character (lead role) for the series Now or Never on SABC 1. First my agent stole money from me and now she is trying it again. Stating that she will take R7500 of the R10 000 the owe me. Its been 3 months, as i was unemployed at that moment ive gone from bad to worse. I have been counting on that money which i worked for and still i have not been paid. I need action as im behind on bills and believe we should all get what we deserve and worked for

Category : Entertainment

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Country : South Africa

I can't me home from work wanting to watch TV only to find there is no signal but I have dual view to my surprise the secondary decoder has signal and the power people outside are enjoying their programs. When logging in to self service it was useless.so now my family and I can't enjoy a service we pay for??????.

Category : Satellite Services

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Country : South Africa

After price last year august, ive had endless problems with dstv. I have been a customer for years and never defaulted. Ive been overcharged which eventually i gave up and paid what ever they wanted. So i chose to make manual payments every month cos i know they will mess uo my debit order amount again. Now i still receive smss saying im in arrears yet apparently they did not mive my payments to the correct account. The solution i get is that i need yo phone them every month after payment to...

Category : Satellite Services

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Country : South Africa

I have applied for the exploration on price lock which was approved. My service was activated on 11 august, but till date I have not received it. I have phone dstv almost 8 times this last 11 days. No explora. They are unprofessional and steel money from clients, by deducting money without providing.the goods. Dstv you should feel ashamed.

Category : Satellite Services

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Country : South Africa

I have applied for the exploration on price lock which was approved. My service was activated on 11 august, but till date I have not received it. I have phone dstv almost 8 times this last 11 days. No explora. They are unprofessional and steel money from clients, by deducting money without providing.the goods. Dstv you should feel ashamed.

Category : Satellite Services

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Country : South Africa

On 13 August I complained about DSTV service (2-2327082). I received an apology from them, but on Saterday 19 August, before I could even call them, the notified me that my service is disconnected because my account has not been paid, although they assured me that I have an credit of R1400 on my account. I am out of heart and out of plans. The only solution seams to me that I must cancel my contract, as Multichoice does not value their customers!!!

Category : Satellite Services

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Country : South Africa

Tracker is deducting my money but their device is not working and so they cannot pick up as to where is my car. I want a refund because they said that they cannog see and it has been for more than 3 years now. I want all the monthly instalments that I paid whilst it was out of use.

Category : Satellite Services

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Country : South Africa

I will be including the email I sent to DSTV. NOT a soul from management bothered to respond. I think the email will be self explanatory. Multi Choice must be the most frustrating monopoly in SA. I would gladly have nothing to do with this "service provider" if my spouse wasn't so sports mad. Urgent Attention Management DSTV / Multichoice Account No: 005761891 We have been your customers from way before 1990 which obviously doesn’t count in our favour! Account No: 70007115...

Category : Entertainment

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Country : South Africa

For 8 years I endured headaches with DSTV involving our holiday home. I had to visit the call centre every second month to resolve billing issues. When I closed the account the money to be refunded took 2 YEARS!!!!! Just by chance I happened upon the only competent employee in July who finally sorted out my account. I requested some communications from management but received no such thing. This establishment must be the most frustrating monopoly in SA. Urgent Attention Management DSTV /...

Category : Entertainment

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Country : South Africa

Payment made in July, proof of payment sent and still not able to get them to allocate my payment. Spent hours on the phone trying to get this sorted out and still no closer to a result.

Category : Satellite Services

(1) Replies

Country : South Africa

I have been paying Dstv account that was cancelled more than a year ago I have reported the matter but still the is not resolved instead they have suspended my subscription I spoken to 2 consultants by the names of Queen Tshabalala and Jabulile Khumalo and they both promised me one thing that they will solve the matter and refund my money an dstill to date I have not received any feedback from them

Category : Satellite Services

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Country : South Africa

At the request of my friend I phoned to make an enquiry at Karkloof Canopy Tours. The lady Charmaine answered and was at first silent on the phone, then made me repeat myself, then when i obliged and requested information she started shouting at me! Started to ask me if i knew what the internet was! Then she started shouting on the phone at people to turn the music down!

Category : Entertainment

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Country : South Africa

I have been struggling for a year to sory out my walka. I moved in with my daughter and cancelled my dstv and just kept my walka. I had always had mnet but since i moved i had the other chanels except mnet. I contacted multichoice because it kept giving me an E16/4 error. After several calls and a visit to multichoice they finally told me it was because i did not have a premium package in my name and that i should do a change of ownership onto my daughters name. I did this and had to...

Category : Satellite Services

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Country : South Africa

I have been struggling for a year to sory out my walka. I moved in with my daughter and cancelled my dstv and just kept my walka. I had always had mnet but since i moved i had the other chanels except mnet. I contacted multichoice because it kept giving me an E16/4 error. After several calls and a visit to multichoice they finally told me it was because i did not have a premium package in my name and that i should do a change of ownership onto my daughters name. I did this and had to...

Category : Satellite Services

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Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

In July my partner was told to pay R885 which he queried but ended up paying because he wasnt getting any proper explanation.on july 19 I went into a walk in centre in chatsworth,where first I was told we have 2 decorders which we dont have and was told that we upgraded to premium package which we never did,but eventually was promised that all will be cancelled and the extra charge reversed and credited for the ff month.on 31 july the service got suspended without any notification,I called...

Category : Satellite Services

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Country : South Africa

Hi Peter In May I called multichoice to ask them to send a once off debit order to my bank account and they lady who assisted me said it's fine and I told her again that it's a once off debit order and she agreed. Then in July I went to make a cash payment afterwards I called the call center and the guys Sid the payment is reflecting and I'm on credit and my next payment is due on the 1_9_2017. Then on Tuesday they sent a debit order to my bank account without my authority and I called them...

Category : Entertainment

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Country : South Africa

Krone 4 at carnival on the 30th July 2017 My family and I were looking for Coke zero at the bar area but they told us they dont have we asked for Tab sorry we dont have we then asked any diet coldrink and also no cooldrink we were 3 Diabetics together we went to the main big bar in the middle of carnival and they Also haven't ANY Diet cooldrink. I think that is Pathetic. I got hold of a Henry that they told me he is a manager i explain to him my corncern and he went to fetch coke zero I...

Category : Entertainment

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Country : South Africa

My PVR Decoder which is a xtra view linked to the Explora just stopped working. As it is insured I took it to the DSTV Customer Service Centre in Randburg and was replaced with the same. I got home the same problem persisted and we called an Installer who after calling the customer service line, spending R100 of airtime and almost 3 hours of fiddling concluded that the replacement instrument was not adequate. We have now driven around from Joburg East to West bringing along the Explora as...

Category : Satellite Services

(1) Replies

Country : South Africa

I have phoned them numerous times and they keep on escalating my request but I get no joy or feedback from them now they deduct money from my account more than what they should, they will send a installer to me but after two months I have not even had a phone call from one of their installers, I think their service is poor no wonder a person gets angry, they force you to get upset and rude.

Category : Satellite Services

(1) Replies

Country : South Africa

I been paying my DSTV since December 2005. I never missed payments. Every month for the past 12 years.in May I was billed R640 in June 27.2017 I was billed R942.i Phoned the customer service to logged my complained. I was promised my account dept will phoned me back and that never happened, Multichoice over phoned their clients. I never received a call from Multichoice,never even you been with them for 12 hard years. I was informed I have applied for Price lock of R189.00 in 2015 May and...

Category : Entertainment

(1) Replies

Country : South Africa

On the 28th of June I went to the Lynwood brand where I was served by the lady called Mororngwa Selepe. I wanted to change my debit order date from the 15th to the 26th. I kept on trying to speak to her so as to generate interest from her but she was not too concerned. Eventually she said it is updated then I also updated my details with her. I immediately left just thinking in my head that something is not right with this service. On the 20th I receive a text saying my DSTV has been...

Category : Satellite Services

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Country : South Africa

I have been on this payment plan of DSTV for the past 2 years. My monthly installment was R849 a month from May 2015 up to May 2017. According to my calculation R850 x 24months adds up to R20400. But according to my online banking service I have paid R22687 over this period. DSTV now tells me I owe them R1692 and just switch of my service. I have called them now almost 20 times trying to find out why I am behind with this account, but they can't assist me in solving the issue. I have not...

Category : Satellite Services

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Country : South Africa

it shocks me that we the paying subscribers of DSTV Compact have to watch repeats of series like it no mans business. i mean we are paying for a service that is totally not fulfilling our requirements.channel 117 is ridiculous the even have season 2 repeats ( ncis )Mentalist and on and on who on earth do these people think they are to throw that at paying customers its like they dnt care what they showi think that all compact subscribers should boycott at the DSTV office cause these people...

Category : Satellite Services

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Country : South Africa

My partner and I regularly frequent the Ster Kinekor Rosebank Cinema Noveau movie house to go view movies. Three times we have had bad experiences at this movie house. The first time being, we went to see a movie, told that it was showing at say Theatre No. say 3 and it was the wrong movie showing. We were told that it was moved to Theatre No. say 6 - so we missed the movie. The second time, we went to see the movie Gifted, arrived at the movie house, the movie wasn't being showed to the...

Category : Cinema

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Country : South Africa

AFter six lonely years, the Cape fur seal at the aquarium still has not mate. These are social animals and it is heartbreaking to hear him call out all hours of the day.

Category : Amusement Parks

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Country : South Africa

BOUGHT A CELLPHONE YESTERDAY AT GAME GREENACRES WAS SCRATCH ON SCREEN SO HAD TO EXCHANGE IT SO WENT BACK AND AFTER 10 MINUTES GOT A NEW ONE THAT I OPEN IN THE STORE AS THE LADY TOLD ME TO DO SO THE GUY WITH THE NAME GERHARD THAT WAS HELPING ME AT THAT TIME WAS SO ANGRY WHEN I TOLD IM THAT THIS PHONE ALSO HAVE A SCRATCH ON THE SCREEN SHOUTING AT ME THAT I OPEN IT ALL I WANTED TO TELL HIM WAS THAT THE LADY AT EXCHANGE TOLD ME THAT HE HAD TO OPEN IT BUT HE WAS SO UNFRIENDLY SHOUTING AT ME DONT...

Category : Entertainment

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Country : South Africa

THIS IS FOR multichoice....I have been in contact with them since last year November, when they came and installed my EXPLORER (PRICE LOCK). I received the 89 explorer on the first delivery and then the R949 on delivered. Both of the explorers was connected on the same day. Since we have this price lock we never had peace of mind. On our first debit the amount of R89.00 was deducted, when calling Multichoice they couldn't provide us with reason as we set the date for or debit for 07th of...

Category : Entertainment

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Country : South Africa

I have after numerous e-mails still not received any feedback regarding re-instating my dual view (DUNDEE KZN 26211050) Cell: 0845898784 up to now (4th June 2017 03:39pm) and just would like to know what company gives service on that standard. E-mail with all relevant requested documents sent on 31st May 2017 with a 2nd request for re-connection on 2nd June 2017. Today is 4th June 2017!!!!!! SHOCKING SERVICE! It is time SA get a second DSTV provider!

Category : Satellite Services

(0) Replies

Country : South Africa

This company is really hopeless I used them with my DSTV and every day gets a message that blocks my screen E48-32 FAULTY INSTALLATION I have contacted them MANY times by phone and sent about 50 emails but no resolution. A secretary said her boss Kershan Pillay would contact me - he never did

Category : Satellite Services

(1) Replies

Country : South Africa

asdad

Category : Movie Rentals

(0) Replies

Country : South Africa