Entertainment Complaints

I purchased a cell phone from Pep cell at the avenue mall in springs, within three weeks the phone just go blank. upon return they assured me that they will check problem and fix it and return it within six to eight weeks. upon numerous calls after sad period passed finally I receive a call to come and collect another phone , I had to take leave from work and travel a distance to get there. they made me stand for hours apparently they receive a faulty number and cant excess information. the...

Category : Satellite Services

(0) Replies

Country : South Africa

I have been paying my DSTV on the 14th past 4 months,however every month on the 5th our services would be suspended. Tried to change my payment date from 31st to 15 via email, it was not changed. On th 31/07/18 I received a notification to pay and I called them to confirm the new date, they charged me extra R180 only to change to the new date. My last payment was on the 14th July but my services were suspended again today 05/08. i have been using their services only for 2 weeks monthly and...

Category : Satellite Services

(0) Replies

Country : South Africa

I went to the doctor yesterday for sickness that i had.she checked me ,tell am must come back today which is today 02.07 for appointment of 8am,i went there early on 8:03 i saw doctors car park at the front garage i knocked at there door no respond at i called landline phone was ring by it own i want to a car gate was little bit opened i hooter the car bell no one the,checked trading hours on the gate trading hours was 09am opened 6pm closed i went back home am not staying far from doctor.I...

Category : Satellite Services

(0) Replies

Country : South Africa

On the 28 July my partner and I went to watch the 17:30 show for Mission Impossible: Fallout in 3D. I purchased two tickets, glasses and also beverages and popcorn for both of us. This cost me R291 in total. We stood in the row for the beverages and popcorn at 17:10, and the waiting began. We waited in long rows, everyone was getting very upset as there was only one person that was working behind the counter to give all those people their orders. It is a Saturday evening, surely there...

Category : Cinema

(0) Replies

Country : South Africa

I was misled by On Air Tv representative into thinking that they are one entity with DSTV. She told me they have a special for 2 Explora DSTV for R119 per month each for 24 months. Only to realise that the 2 are different entities, so now each will be charging their subscription.

Category : Satellite Services

(0) Replies

Country : South Africa

Good morning, I have been misled by On air TV representative into thinking that they are part of DSTV Multichoice. They had a special for 2 decorders going for R119 each for 24 months. Only to find out that this are actually two entities DSTV has got their own subscription and also On air TV will also charge their own subscription.

Category : Satellite Services

(0) Replies

Country : South Africa

Hi I need my medical certificate

Category : Cinema

(0) Replies

Country : South Africa

I took a contract with On Ait TV and was promised as part of the deal an installer would be sent. The units were delivered, but no installer ever came despite several follow-ups and promises. I continued to pay the bill for a while hoping that at some point an installer would be sent until I phoned them and told them I would stop paying and was cancelling the contract. They said they would send a courier to collect their stuff and they again never sent anyone. Some time letter I started...

Category : Satellite Services

(0) Replies

Country : South Africa

I took a contract with one of your sales persons about a year ago. Although units were delivered to my house the promised installer never came. I followed up on several occasions, and was promised it would be resolved but no one came to install. I continued to pay the bill hoping that at some point an installer would be sent. I eventually notified your consultant that I would instead take a different deal if an installer was not sent as promised. The unit was never used and is still in its...

Category : Satellite Services

(0) Replies

Country : South Africa

I was at the Batch to withdraw my winnings,being a client for over 3yrs..The lady who was assisting gave me an attitude...and told me I cant withdraw the cash i need..Asked her the reasons since i know very well that the maximum is 10k below that amount you can withdraw,she told me No,,why cant you do an EFt...and I asked her again that as a client /customer I have a rights to get cash at the branch or do an EFT and right now it urgent since i need the money Now..she told me No The Branch...

Category : Entertainment

(0) Replies

Country : South Africa

On the 31st March 2018, a friend and I attempted to book two tickets to a movie for the 20H00 show by means of the self help options at the cinema. The transaction failed to process giving me an error message. We thereafter proceeded and purchased two tickets to the movie at the sales counter. During the movie I received a notification that the transaction had been debited to my account. I approached the manager after the movie that evening, Zamile, and he informed me that the transaction...

Category : Cinema

(0) Replies

Country : South Africa

The installer assigned to me is very unprofessional and unreliable, yesterday when I called him he said he will send someone to come and install but to no avail, the person did not even have the decency to call and postpone, I called him again this morning and he told me that someone came to my apartment yet they did not, even the security guard and the caretaker can attest that nobody came as I had alerted them as per the rules of the flat. He also told me that his not in Gauteng and that he...

Category : Satellite Services

(0) Replies

Country : South Africa

On 03 May 2018 we have made a payment of R9000-00 towards our DSTV account in error. I have contacted them on 04 May 2018 on which Karabo Tlhabadira advised me that I must forward the the proof of payment together with my ID & bank statement & then they will refund me an amount of R8052-53 lees the monthly subscription of R947-47. On Friday 11 May 2018 they have requested a letter to confirm my banking details as the DSTV account is in my husbands name but we make the payments from my account...

Category : Satellite Services

(0) Replies

Country : South Africa

I am being billed for service I did not receive from the service provider long after I requested termination of service and removal of the device from my vehicle. This service provider is now threatening legal actions against me though they never revert to me every time I communicate my matter with them even after leaving countless messages with their operators at their consumer help line. Please see copy of one of my email messages to them for your further attention. Good day Kindly...

Category : Satellite Services

(0) Replies

Country : South Africa

we had no telkom ADSL service for 6 weeks ..3 faults request with no results....just told there is no probelm....called faults and was helped to configure the setting and the both 1 hour long calls had no results....was told will send someone out...yes...they sent someone out without informing us the time...no one is at home during the day..WHY..was I not called...then sent a message it has been fixed.and rate our service..which ..STILL NO INTERNET...but the worst service came from the...

Category : Satellite Services

(0) Replies

Country : South Africa

Having an account with Hollywood is an absolute nightmare...their customer service over the phone is pathetic..they will never ever get back with any of your queries..recently I had many winning bets but their system is crooked and declared all my bets are loosers I logged a complaint to pinky...then thanda..horrible service then went to a verulam branch spoke to a supervisor named sne...to date they never get back to me...to the clients out there please be careful of gambling on Hollywood...

Category : Entertainment

(1) Replies

Country : South Africa

Place: Ster-Kinekor Somerset West Mall Date: Tuesday 10 April 2018, 10h30 Description of incident: Problem 1: When attempting to purchase our tickets I discovered that I had misplaced my club member cards. I approached the only person on duty at the bookings counter. A young woman. She was most unfriendly, didn't want to help me, didn't make eye contact. She said that she couldn't help me to replace the cards. She pointed at an empty station and indicated that a "he" should do it. She...

Category : Cinema

(0) Replies

Country : South Africa

Multichoice migrated all MNet Analogue customers to Digital. They sent an installer to my house to install the new Decoder and Arial which has not been working as it is supposed to since inception. After daily emails and calls we were sent from different service centres to the Randburg Head Office who first confirmed that they can exchange the decoder and after travelling all the way there, they inform us that WE need to get the installer back to exchange the decoder. WE DONT EVEN KNOW WHO...

Category : Satellite Services

(0) Replies

Country : South Africa

This company only cares about money and would go as far robbing their customers. They don't honor the agreement but expect the customer to honor it. 12 months is 12 months and should be honored by both parties, now that VAT is increasing they conveniently forget that they they have a 12 months agree with a customer where by the installment is fixed. its best that they stop the fixed term contracts that way they can do adjustments as they please and as it suits them

Category : Club & Bars

(0) Replies

Country : South Africa

Bought two tickets, R750 per ticket and paid R99 for delivery done by Aramex. That means I paid R1 312 to Viagogo for reservation and administration. Not happy with this at all. Will you please investigate. MasterCard payment of R2911 done in January/February 2018.

Category : Entertainment

(0) Replies

Country : South Africa

Altech Netstar is ripping people's money it is under hugh competion with other tracking companies,even if their device is been taken off your car and you cancel but after some few years they come back and tell you that the Mohamed tundra that gave you procedure for cancellation is no longer working with them only Mohamed Ozzie,he don't have your documents but he knows that you owe the company. Altech Netstar must fall....

Category : Satellite Services

(0) Replies

Country : South Africa

Altech Netstar is ripping people's money, you cancel the deal and they take off their device after a year or two they put you to credit works that you owe them,during 2 years no call from them,no deductions made but Credit Works will be on their side because them too their after money.Altech must fall.....

Category : Satellite Services

(0) Replies

Country : South Africa

I hired the company to do an installation of and additional Dstv decoder agreed to a set price and then when they did come the next day they wanted to charge me R18 per meter for the tv ca or which is like R120 a meter. I got so upset I kicked them out of my home and paid their labour. Absolutely insane with the pricing and wouldn’t even budge to accept that they are cheating people. Dispicable and very horrible service.

Category : Satellite Services

(0) Replies

Country : South Africa

Clients who have Hollywood betting account with Hollywood please be careful cos Hollywood don't care about url they put in wrong results and if u don't have knowledge of ur bets these guys declare ur bet as loosing although it's a winning bet u will never know cos u be betting all the time and don't have knowledge of all ur bets as for their customer service guys on the phones they don't respect u neither do they respond to ur complain cos they either don't care or they are aware and are...

Category : Entertainment

(1) Replies

Country : South Africa

Comments: vey dissapointed with a lady from dstv to cancel an existing contract. she did not know what she was talking about.she wanted a proof of payment for R261.90,which clearly I wont have because I pay R365 every month,but she insisted I have that. she cancelled the incorrect account. when I asked to speak to her supervisor or manager I was put on hold for around 10 minutes,then I cancelled thr call again and got assited. the incompetent dstv agent email address is...

Category : Entertainment

(0) Replies

Country : South Africa

I have as serious concern about Multichoice with the employers they have. They are busy selling lies to the customers. I was called in December with an Explora contract but the lady sold lies to me. she said it is initionally sold on the compact contract but once I install it I can upgrade at any time. in her saying all that I took the contract but ever since then I have been experiencing marital problems in my home. My husband is very upset as he can now not view the 207 channel and none...

Category : Satellite Services

(0) Replies

Country : South Africa

CANCELLATION OF SELFCATERING ACCOMMODATION ALTHOUGH I WAS APPROVED AND DID THE PAYMENT AND THEY CLAIM IT WAS DONE BY ERROR BUT NOW STRUGGLING TO BE REFUNDED AT THE LAST MOMENT

Category : Amusement Parks

(0) Replies

Country : South Africa

Every month I pay my service by EFT but occasionally, multichoice disconnect my service claiming that I haven't paid. They would request proof of payment and after receiving it, they would still disconnect and their reason is that, "they can't locate the payment".Is it really possible that payment would be untraceable even if it has a reference number? When I complain, they open it for few days, add re-connection fee to the bill and then disconnect it after a few days again. This is...

Category : Satellite Services

(0) Replies

Country : South Africa

I was at Pep stores Mahikeng on de 22/12/17 at 17:29 nd was assisted by a cashier named Gaoitsiwe I only wanted airtime nd data nd his service was bad as he ws busy talking with someone while assisting me I even said to him "jy is biekie hastig" I said dat bcos he had printed wrong airtime,he even gave me de wrong amount of change nd I only noticed in de morning that's when I called de store to complain then de phone ws answered by some lady who told me he ws busy so I should give her my...

Category : Entertainment

(0) Replies

Country : South Africa

Ok we’re do I start got here had to go to the bar to order my drink then went to sit then waited 30 min to get served with the menu then ordered a mr steak and egg it took 1:30 min to come to me then I finished my drink in about 30 min I waited 30 min for one off the waiter to come and ask if I want a drink . The owner was sitting 2 tables from me but no worry in the world she had her drink and the manger was no were to be seen this place must start looking at looking after the customers...

Category : Club & Bars

(0) Replies

Country : South Africa

Good day. I saw in a Game phamflet on 23 Nov 2017 they have this Samsung tv with soundbar for R11999. I called Game in Northam to make sure they have this item. The said, yes I called them again on Friday 24th to make sure they still have it before driving to Northam. At Northam I talk to the people to buy this item but they could not approved because their system to check the licences was ofline. On Monday the 24th I call again to make sure they still have this TV and the soundbar. I...

Category : Entertainment

(0) Replies

Country : South Africa

Multichoice allows anyone who calls in, to make changes to your account. Apparently this is part of their terms of condition policy. My DSTV account was paid in advance and I had a credit amount. I am the sole account holder for this account and I have not given anyone else permission to make any changes to my account. Recently, multichoice allowed R3000 to be fraudulently "consumed" from my account because the person who called in had all my account details, ID number, decoder card number,...

Category : Satellite Services

(0) Replies

Country : South Africa

I have entered into an agreement with Multichoice DSTV to take the 24 month Price Lock (Premium) package R899. I have been on this contract for more than a year now and everything (debit, service etc.) was fine until this year July 2017. The date for my account to be debited is on the 15th every month. So since July, August, September and now October 2017 (EVERY MONTH I AM INCORRECTLY DEBITED!!!) this is very frustrating as I'm required to call the customer centre for HOURS to retify...

Category : Satellite Services

(0) Replies

Country : South Africa

I pay my monthly premium every month in cash and then after a few days my services get disconnected for non payment and every month there is extra amounts to pay. When I go an pa al confirm with the pay point to check if the accounts is up to date and also ask them to give me exact amounts to be paid and every time they will tell me my account is showing a Credit balance but still come the new month my service get suspended an it cost me money to phone and ask to reconnect my services and...

Category : Satellite Services

(0) Replies

Country : South Africa

I have been calling multi choice regarding 2 accounts that were on my name but finally 1 was cancelled but they never transferred money to the correct account which I see as fraud. Now im disconnected after paying them 500rands and getting confirmation that I need to pay 116 on the 1st of November. A manager called Shezlin Sampson acknowledged the fault and promised to resolve it and sent me an email on the 24th September confirming that its resolved how ever im still disconnected and...

Category : Satellite Services

(0) Replies

Country : South Africa

I am so disappointed at Multichoice's services, This morning when I woke up I noticed that my DSTV is not working. Why? I don't know because I've been payment my account every month and I am actually paying more than I should because I am paying R370. My account number is 91623959, I am 100% sure that my payments are up to date as I also have proof. Now I cant even watch my favorites TV shows. My sister opened this account however I took over due to financial stains. My sister Emily Tshwaana...

Category : Satellite Services

(0) Replies

Country : South Africa

I transferred my DSTV account about 2 1/2 yrs ago. I was assured that all paperwork was received and had confirmation from the new account holder that the transfer was successful. This was also confirmed by Multichoice. I was also assured that there was no outstanding balance payable by myself once the transfer had gone through. In June 2017, I received a letter from SSDA Law firm stating that I had an outstanding balance that was handed over to them from Multichoice, and this had to be...

Category : Satellite Services

(0) Replies

Country : South Africa

I bought home theater from the shop through lay buy which I paid them in full as per agreement. When I went to fetch my home theater on my last payment they told me that my home theater has been sold out they organise one for me the same item. They failed to do so. what they did was to call my wife to come fetch the wrong home theater all together. Now I am stuck with the thing I did not want. This was in August 2017 Please help.

Category : Entertainment

(0) Replies

Country : South Africa

Hi. Subscribed to tractec and paid a lump sum to have tbe device fitted. Entered into a month to month contract, and when the vehicle wS sold. We approached the three rivers offices and was advised by Jessica its a month to contract therefore no cancellation required. Now 7 months later, we are being summonsed for the outstanding amount, citing terms and conditions have changdd. Where is the fairness of TCF. We were not notified of the changes and now being threatened with itc listing

Category : Satellite Services

(0) Replies

Country : South Africa

Paid to watch a movie on 10 July at Somerset Mall. They let us pay and scanned our tickets. When movie did not start on time we inquired - just to be told no movies can be screened in that theater.I complained, received refund for movie tickets, but no compensation for 3D glasses, snacks bought and my time and fuel wasted. I sent a complaint through but no one contacted me (see file attached).

Category : Cinema

(0) Replies

Country : South Africa

I am very disappointed and disgusted with the service I received from multichoice not once but twice. first I had to battle to get my dstv to be installed. there after the decoder breaks and I have to take it to the service centre yet I only enjoyed it for a week. I received a sms from multichoice saying I should pay R403 to be reconnected there after another sms its gone up to R800. the consultants there are very rude and the management team does not even care. I requested for a superior to...

Category : Entertainment

(0) Replies

Country : South Africa

Been a client of Altech Netstar for +- 2 years, few months ago tried to put a unit in my wifes car since i allredy have two other units in two other vehicles, had appointments made to fit the unit on two different dates, needless to say they never piched to do the installation after we had to take leave for the 2 days on seperate dates , no one ever called to apologise or to inform us that the installation can not take place. I cancelled the unit. Then few months later i decide to try the...

Category : Satellite Services

(0) Replies

Country : South Africa

MY DEBIT ORDERS WITH DSTV ARE ALWAYS NOT CHARGED THE WAY WE AGREED, SOMETIMES THEY ARE NOT CHARGING ME FOR MY EXPLORA SERVICE AND AT THE END IT IS LIKE I AM THE ONE AT FAULT AND ALWAYS WHEN I CALL I GOT THIS INCOMPETENT CONSULTANT AND THEY ARE TAKING ME FROM PILLAR TO POST AND EVEN THEIR MANAGERS THEY ARE NOT GIVING ME THE RIGHT ANSWERS AND I THINK SOMETIMES THEY DO FORGET THAT WE DO PAY THEM AND IF NOT SOMETIMES THEY CUT THE SERVICES AND NOW I AM FED UP I DO NOT WANT ANYTHING TO DO WITH...

Category : Satellite Services

(0) Replies

Country : South Africa

On the 05 july 2017 I made a payment via eft and the 09 july 2017 the account was disconnected, I call and was told to email the proof of payment and I did send on the 10 july 2017. I called and was reconnected but every week the dstv will be disconnected and I will call and will be told that I did pay and I will ask them check their emails as I did send the email more than once. Their will reconnect and disconnect in a week, will call and their started tell that yes their see the email,...

Category : Satellite Services

(0) Replies

Country : South Africa

Good Day, To Whom it may Concern: I have been in contact with Multichoice DSTV for the past 28 days with regarding to incorrect billing on account for services and insurance, I have over the 28 days spoken with [email protected] the agent on the 1 August 2017 as I recieved an SMSs stating that the account was in arrears with ±2235 which was incorrect and she rectified the matter and asked that I make a payment of R500, I also discovered that I was being billed for...

Category : Entertainment

(0) Replies

Country : South Africa

Time to name and shame I would like to post a review of the service I received thus far From DIRTY RIDES .... very aptly named because there service is DIRTY and DODGY, I paid for a buggy ride at the cost of over R1000 2016 Dec for a Christmas gift for my husband. I wanted him to experience this with his daughter as she is a car fanatic, and has her drivers license. The weekend I have booked have been cancelled twice by DIRTY rides due to weather supposedly and a broken arm by the owner,...

Category : Entertainment

(0) Replies

Country : South Africa

PLEASE NEVER HAVE YOUR LAST DRINK AT SHAKER. YOU WILL BE HARRAST VERBALLY...WHAT EVER IS SAID WILL END UP IN PHYSICAL UNDERSTANDING THAT THE SECURITY ARE UNAWARE OF WHY THEY ARE EMPOYED.. AND THE MANAGED ASSURED ME THAT IS THE RIGHT WAY... NO VOICE TO CUSTOMER... NOTHING AT ALL....

Category : Club & Bars

(0) Replies

Country : South Africa

We cancelled our DSTV with Multichoice and give more than a month's notice in June 2017 and again in July 2017 as requested by Multichoice. So the signal was cut on 26 July 2017, but still the debit order went of end of July 2017. And mid August Multichoice ask for another payment. After several phone calls and a lot of e-mails the matter is still not resolved. Each time you call you spoke to a different person and everyone say they will make a note but still we are getting nowhere....

Category : Satellite Services

(0) Replies

Country : South Africa

Good day. I was chosen to be the main character (lead role) for the series Now or Never on SABC 1. First my agent stole money from me and now she is trying it again. Stating that she will take R7500 of the R10 000 the owe me. Its been 3 months, as i was unemployed at that moment ive gone from bad to worse. I have been counting on that money which i worked for and still i have not been paid. I need action as im behind on bills and believe we should all get what we deserve and worked for

Category : Entertainment

(0) Replies

Country : South Africa

I can't me home from work wanting to watch TV only to find there is no signal but I have dual view to my surprise the secondary decoder has signal and the power people outside are enjoying their programs. When logging in to self service it was useless.so now my family and I can't enjoy a service we pay for??????.

Category : Satellite Services

(0) Replies

Country : South Africa