Fast Food Complaints

I am so disappointed about the service received at chesa nyama in king william's town today. around about 10:27am i order a meal with them & asked them to bring a change along with the meal, meal did arrive at around 11:37 but there was no change & this was not the time dealing with the similar situation. driver said he will go look for a change he is coming. I waited until 13:30 I called them back since I was suppose have left at 12:00 for my half day, the lady who answered my call referred...

Category : Fast Food

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Country : South Africa

I and my granddaughter visited Wimpy at BT NGEBS City in Mthatha this afternoon. She ordered waffle and ice cream. We waited for about thirty minutes before we got our orders. No apologies, even after I complained! Them my wife and daughter joined us and ordered hot chocolate and waffle and ice cream. Faster this time round, but the hot chocolate was warm, far from HOT! I'd already decided I wasn't tipping anyone for this kind of service. At the till, where I decided to pay, without...

Category : Fast Food

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Country : South Africa

We have received a bad service from Nando;s Maponya Mall, the cashier was not friendly and did do much of listening to our order,after waiting for more than 20 mins for our order only to find that the chicken was raw,we had to send it twice until we called the manager namely Dimakatso which she was also unfriendly and did not help much,the service was very poor and the staff including their manager were not remorseful

Category : Fast Food

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Country : South Africa

Hello Peter, we have received a bad service from Nandos at Maponya Mall, firstly the cashier was not friendly and didn't do much of listening to our request, after waiting for over 20 min for the food, only to find that the chicken was raw, we had to send it back twice until we called the manager namely Dimakatso which she did not help much, the service was poor and the staff including the manager were not remorseful.

Category : Fast Food

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Country : South Africa

Went to Matlosana Mall for breakfast and was left disgusted at the sheer disregard of customers. I was ushered in by a lady and she left without even asking if we wanted juice or water. Sat for over 10 minutes until I asked another waiter to assist, only for her to tell me she just came in can't help. At long last someone came after a few minutes only for our order to take longer than it expected. I'm a frequent Wimpy customer but since I came to the Northwest I've been left disappointed with...

Category : Fast Food

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Country : South Africa

I visited kfc today 5/04/2019. But service i got from mholongo some thing like that. He literally refused us to enter toilet. Whiles claiming receipts from us, He not even the Franchisee.. Meaning we must mess ourselves first then we can end up using dirty toilets which are not even flushable That guy is very arrogant and rude👎👎 The cashiers infront was very friendly . Well done to two of them😙

Category : Fast Food

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Country : South Africa

I was at chicken licken located close to city power office in Jorrison street Bramfontein. I requested Hot rocket for R29.99. All the cashiers said they don't know what it is and they don't sell it. They only offered me hot wings for R29.99. I had no choice than to accept it as I was rushing to get a bis. To my surprise I was served a cold and stale chicken for the first time in my life. I am really not happy at all.And is chicken licken not same franchise .others like carlton centre FNB...

Category : Fast Food

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Country : South Africa

I ordered a cake for my daughter for her birthday and the cake was sour/old sour taste and they refused to make another cake for her or even to pay us back .

Category : Fast Food

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Country : South Africa

Hi my daughter was looking forward to having her very berry soft drink..she didn't order any chicken as she wasn't hungry. I shopped at belgravia drive thru on my way home. Specifically asked for very berry...paid. Left. Now I'm at home and i realise that I wasn't given the very berry. Why didn't 1. It get rung up with my order...2. Why didn't anybody check my der as they usually do at the pick up window? This is not the first time I have received terrible service at this branch...don't know...

Category : Fast Food

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Country : South Africa

I have never experienced such incompetence before placed an order @ 7:30 had to wait 15 minutes to pay, got my food @ 08:45:,1 drink missing didn't get kids meal toys then there was long hair in the Cajun chicken no sense of urgency what so ever , staff fighting in front of customers getting irritated with clients

Category : Fast Food

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Country : South Africa

MY NAME IS TITUS ON THE 08/02/2019 AT 19:28:13 I WENT TO THE KFC ON GILLESPIE STREET IN DURBAN. THE ATTENDANT AWONKE , WAS VERY RUDE AND RACISTS BEING THE ONLY INDIAN MALE IN THE STORE THAT I REGULARLY VISIT 3 TIMES A WEEK THIS WAS MY FIRST ENCOUNTER WITH SUCH A RUDE AND RACIST INDIVIDUAL. I ORDERED TWO[2] STREETWIZE MIX AND AFTER WATCHING HIS WAY OF DEALING WITH CUSTOMERS BEFORE ME SO I ASSUMED I TOO WOULD GET THE SAME TREATMENT BUT IT TURNED OUT I WAS WRONG HE FIRSTLY DID NOT GREET ME...

Category : Fast Food

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Country : South Africa

I ordered food at 9:30. I gave precise instruction for the lady answering the phone, whereto the driver must go to. When I phoned at 11:30, asking where my food is, she said that they were at my work place. So I asked her, ok, don't you guys have a bit of savvy, to ask the receptionist? Her reply was- you are cheating me. She said that she contacted me and smsed me. But she never asked for my telephone number! And I never got any messages or missed calls. My phone is literally in front of me...

Category : Fast Food

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Country : South Africa

Good day I am sibongile khumalo, on 2019-01-27 between 10:13 and 10: 30 1 went to buy cuppuccino at sasol garage at Masabalala yengwa road, Durban opposite toyota . When I went inside the shop I asked for cuppuccino and the petrol attendant who was standing where they sold cuppuccino called an African female to assist me. When that african female arrived I told her what I want, then she went behind the aisle and I was not able to see what she was doing. Because of time that she...

Category : Fast Food

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Country : South Africa

So my aunt took me for a McFlurry and we paid and as we were walking out of the mall and started eating i saw shit on my lid so i first smelled it and it was definitly shit and i did not eat it any more because i was disgusted.This is not acceptable.I will not tollerate this

Category : Fast Food

(0) Replies

Country : South Africa

I placed an order with Debonairs Pizza via their application on 27 December 2018, just after 22.00pm. The application said they close at 23.00pm and because I live just down the road from this branch, I placed an order for delivery. I then received a call from someone at Debonairs at 22.13pm, asking if I could collect it because they were about to close. I explained that I did not have a car, but that they could then rather refund me. He then asked me to hold while he repeated what I...

Category : Fast Food

(0) Replies

Country : South Africa

I would seriously like to lay a complaint against Fishaways @ Gardens Centre Lorraine in PE. I am originally from Johannesburg and my wife and I are huge fans of Fishaways as we believe in your good association, good service and best meals in SA, but it was with sad disappointment yesterday when we decided to visit Fishaways at Gardens Centre as we are in vecation that we received the baddest service ever anyone can get anywhere. We walked into the store at around 19:05 but our order was only...

Category : Fast Food

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Country : South Africa

On the morning of the 01st November, and order via phone was placed for 2 bacon&egg sandwiches with no chips. When I went to collect, I told the cashier that the order was placed already, im just paying. Then she asked me, do you want chips with it and I said no. she asked me how you would like your eggs and I said the order was placed already. Im just collecting an paying. Her response to me was 'WHY DID YOU JUST SAY SO" and then I told her that it was what I told her when I came in. when...

Category : Fast Food

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Country : South Africa

THE NEW KFC THAT OPENED AT ORMONDE, THE SERVICE IS EXTREMELY BAD.

Category : Fast Food

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Country : South Africa

We bought 2 steak and kidney pies at the Bluff Towers branch on 01/09/18 at a cost of about R50. On biting into the pie and realizing this is nowhere near the quality of the previous pies we've had from bread ahead. I contacted the owner sending pics. she told me that Riaz would contact me. I've waited, informing her that I've had no contact. I now get NO response! Anyway they have advertised for a long time 70% extra filling! Maybe used to be! NO longer. 1 small piece of kidney and NO...

Category : Fast Food

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Country : South Africa

I bought a meal to the cost of R164.70. I inquired from the cashier, whom they all know me as their regular customers for butter. She politely replied that they normally do not include it with take away. Since I heard that before, I took advantage that there was a Manager, Owner on duty. Tall Ass YUSUF. He told me I must ask before I order whether there is butter or not, and I must take the matter up with the cashier. I explained to him that I am talking to him as a Manager, after...

Category : Fast Food

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Country : South Africa

ORDERED TWO MEALS AND BOTH FRIES TASTED FUNNY AND STALE , I CALLED AND INFORMED THEM WITH REGARDS TO THAT AND NOT EVEN AN APOLOGY OR EXPLANATION WHY I RECIEVED STALE FRIES I AM FRUSTRATED AS I USE MY MONEY FOR SUCH BAD TREATMENT, AS A VALUED CLIENT I DONT THINK MY ISSUE WAS ATTENDED IN A ETHICAL MANNER... TOTALLY DISSAPOINTED WITH THIS

Category : Fast Food

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Country : South Africa

ORDERED TWO MEALS AND BOTH FRIES TASTED FUNNY AND STALE , I CALLED AND INFORMED THEM WITH REGARDS TO THAT AND NOT EVEN AN APOLOGY OR EXPLANATION WHY I RECIEVED STALE FRIES I AM FRUSTRATED AS I USE MY MONEY FOR SUCH BAD TREATMENT, AS A VALUED CLIENT I DONT THINK MY ISSUE WAS ATTENDED IN A ETHICAL MANNER... TOTALLY DISSAPOINTED WITH THIS

Category : Fast Food

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Country : South Africa

I went to kfc drive through at Brayston. I was helped by the lady name Khensani(team leader). she gave me wrong order and i asked her nicely to double check the advised me that my order are correct. When i arrived at work i realize that 10 zinger wings and chips are not there.(the reason i asked her to double check was because they got my order wrong the last time i was there). i called then and i was refereed to the manager by the name of Thanbang, she advised me that they will deliver my...

Category : Fast Food

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Country : South Africa

I ordered food at 7pm its 9:30 the pizza still hasn't arrived these people should just stop these delivery and tell us not to order at all mxm now I have to without food

Category : Fast Food

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Country : South Africa

McDonalds Menlynpark

Category : Fast Food

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Country : South Africa

hellow peter i am sick n tired of the service i get from pick n pay highveld mall, witbank this morning i went there to buy my breakfast @ 8:05 the bakery ladie tells me that rolls ant ready i returned back to my shop i went back 8:34 i still get the same ansa and its not the first time experiencing such yet they saying their bakkery start @ 5am even when i go buy cooked food(rice,salad etc) there its the same problem..i kept quite about this but now its out of hands such a big company in...

Category : Fast Food

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Country : South Africa

CHECKERS KYALAMI IS ALWAYS SELLING NOT SO FRESS FAST FOOD EVERY DAY THEIR BACON , VIANNA ,CHICKEN ,CHIPS AND FISH ALL SOUR AND TEAST VERY BAD. VERY RISKING AND GETTING TO HAVE STOMACH RUNNING.

Category : Fast Food

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Country : South Africa

I was home alone with my fussy son and I decided to buy KFC for dinner since my wife was working night, I bought streetwise two with chips for me and streetwise one with pap for him as he loves pap. I got my order and went home, as I opened it There was no gravy to be found and now I was stranded, tried to google KFC’s contacts and there were nowhere to be found. KFC made me and my son fight that day and I was frustrated and KFC owes me.

Category : Fast Food

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Country : South Africa

At 12h44 I and my colleague bought 21 pieces of chicken and 2 large chips from Pamella a cashier. She served us the cashier and we get our order early. As we left KFC their bag get broken and the bucket fell on the ground with some pieces and the chips. As it happened in front of the shop we took it back hoping that they will change but Storm and Louisa said they wont do that because it is our responsibility. My understanding they were suppose to change it because we were carrying with their...

Category : Fast Food

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Country : South Africa

I went to mcdonalds in springs mall ordered breakfast at 08h06 and only received my meal at 08h30.Not was I only late for work for waiting for my meal but people that came way after us received their meals before me.Customer service is bad at this branch the cashier had to assist the kitchen staff aswell while theres a queue of people waiting to be served. I left there feeling very pissed off. Im not one to complain etc but something has to be done about this branch.

Category : Fast Food

(0) Replies

Country : South Africa

on the 17th June 2018 my family and u went to nandos wonderpark Pretoria north the celebrate fathers day.but we had an unpleasant afternoon when a waiter who was not wearing a name tag give us a wrong order and when i pointed it out to if that we had a receipt with a list of item we ordered he insisted that the food he had was for our table,i called the manager and the confusing was cearified but was disappointing that the manager did not change the waitor because he was uncomfortable as he...

Category : Fast Food

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Country : South Africa

After a very tragic event, myself and my family decided to get McD’s using the Drive-In facility. We bought the family meal and drove all the way home to find that our order was short, which I believe is stealing from a client if your staff is not willing to rectify their very stupid mistake. I really believe that in the business industry providing consumers with value for the goods purchased is not a choice but a requirement. So we look at Mc Donald’s goals which is as follows...

Category : Fast Food

(0) Replies

Country : South Africa

On 23 May I ordered a pizza from Dainfern Pizza Hut, by telephone. I arrived to collect and checked the pizza in its box. I told Dinah the assistant that I wanted another one with actual toppings on, as opposed to 1 scrap of Ham and 1 scrap of mushroom per slice if lucky. She just stared blankly at me... I took a photo of the pizza offering and her and left as I did not have the time for a pointless debate with an employee who had no idea what to do. I completed the survey using...

Category : Fast Food

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Country : South Africa

i doubt that I will ever buy food from there. visited this store yesterday afternoon to find the whole area being affected with no water. I was assisted by Comfort😤 who was not the friendliest staff member I've have ever encountered. no bloody name tag due to knowingly of her attitude problem. For a normal meal she forced that I pay an addition fee for a drink that did not come with the meal and yet I'm still not getting my soda as this was not their "problem" with the water outage....

Category : Fast Food

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Country : South Africa

I ordered a 3 cheese pizza but instead got PORK .I have complained about receiving a pizza with meat in it, and I am vegetarian due to religion. I am not willing to accept any apology only. I have been vegetarian for 22 years. Debonairs customer services sends a response that case 423874 has been resolved. How has it been resolved. I am disappointed with your service and attitude. My religious principles have been jeapordised now due to neglience on the part of Debonairs. Note I have...

Category : Fast Food

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Country : South Africa

This is the second time I've experienced poor service from cchicken licken overport. The last time they have me ice cold oily chicken. This time they make me wait 15 mins and then give me the wrong order. I call the store and the manager isn't interested in coming to the phone. The supervisor says they know they made a mistake. I insisted that this was an error by the store and not me so I will not be inconvenienced by coming back to the store and wasting my own petrol. They refused to...

Category : Fast Food

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Country : South Africa

McDonalds (Boksburg C/O Yster and North rand roads are constantly misleading Kids and family with misleading advertising of toys to motivate/convince families to buy expensive "Kiddies Meals". Currently yesterday grandma bought two meals to get the Hotwheels gifts as advertise on the outside of the front window. Needles to say they received the old unwanted stock from previous promotions. Trying to make contact with McDonalds was unsuccessful. I personally went to the restaurant and complain...

Category : Fast Food

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Country : South Africa

I bought whacky Wednesday chips and small burger yesterday on 25/4/2018 at 18.46 when cashier told me I will wait for 40 minutes to which I agreed to but I only got the order at 20.15 after a few complains and manager gave my food only to find out when I got home the chips was not added and I went back from my place which is 20 minutes drive, to complain when I asked for manager he was nowhere to be found and the where a few people who were complaining and the was no remorse worst customer...

Category : Fast Food

(0) Replies

Country : South Africa

I WENT TO KFC FOR LUNCH ,I ORDERED A TWISTER THE TIME WAS 13;20 ,I WAITED TILL 13;40 WITHOUT BEING TOLD WHAT WAS HAPPENING ,UNTIL I DECIDED TO ENQUIRE WHAT WAS HAPPENING,THE LADY WITH A TAG BABBES WAS CHICKY AND UNFRIENDLY TOLD TO WAIT IYEAZ I ORDER YAM,I TOLD HER MY LUNCH WAS OVER ABD I HAD TO GO BACK TO WORK,I WAS SO ANNOYED AND LEFT THAT HELL OF A PLACE

Category : Fast Food

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Country : South Africa

We order a BBQ Chicken and a Regina. When we got home the BBQ Chicken were correct but the other were not Regina. As we live 15 km out of town we decided not to go back and change it. The second pizza were not recognizable to me or my daughter, so I decided to try the unknown one and she took a slice of the chicken. When a took a bite of my portion a immediately realize that it had anchovies on. My daughter is super allergic to all seafood. If she had choose to taste the anchovies one, she...

Category : Fast Food

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Country : South Africa

Sick and tired of poor service at Burger King opposite Bayside Mall, Tableview, Cape Town. Never have stock, offline half wau thru drive thru. Manager cannot offer solutions. Staff standing around laughing while trays of food empty...there to work or chat???!!

Category : Fast Food

(0) Replies

Country : South Africa

On Wednesday 21st March 2018 i had taken my family for lunch at Cafe Gitano. My wife ordered grilled fish and veggies, my daughter ordered pasta and I ordered chicken with veg and spinach. My wife's food came first with her veggies ice cold and the fish put on top. it went back to the kitchen and was heated. my meal came and just one bite and the spinach was rotten. to kitchen manager was called and his response was that he has prepared it and it was ok. I asked him to taste it but he...

Category : Fast Food

(0) Replies

Country : South Africa

Waned to get some take aways today at Chesa Nyama in Northgate. The music was so loud that one could hear it approaching the shop. I had to shout my order. Wanted chuck. Told me they don't have any chuck and will only get on the weekend. 4 days away. Then ordered 2 briskets and wors. Normally all meat are braaied fresh at the other branches. Here the meat is pre-cooked and just heated on the flames. It took 3 minutes to receive my order. Got home and then discovered that it wasn't even...

Category : Fast Food

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Country : South Africa

PASSED ON THE DRIVE THROUGH TO GET STREET WISE 2, ROLL AND DRINK FOR MY SON AS WE WERE ON OUR WAY TO WORK THE FIRST LADY WAS VERY NICE BUT THE ONE WHO GAVE THE FOOD IT WAS LIKE WE ARE DISTURBING HER, ONCE WE GET TO THE OFFICE WE NOTICE THAT THERE IS NO CHIPS IN THE PACK???? THIS IS REALLY BAD SERVICE AND I PASS THERE 3 TO 4 TIMES TO GET FOOD. THE SERVICE I RECIEVED IS REALLY BAD

Category : Fast Food

(0) Replies

Country : South Africa

We arrived yesterday the 25/02 at Jean avenue Nandos, we order via the drive thru, my husband gave the attendent his card and swipe. He got an SMS to advise the money has gone out of his account. The attendendent advised that it was unsucessful, so my husband told if it is not reversed he is not going to pay. She called her manager who did not even address us, just told us to park in the chilled parking. We asked her if our food was going to be prepared in the mean time she said yes. We...

Category : Fast Food

(0) Replies

Country : South Africa

Since we accidently found out that our back office is not linked to our POS in front house, we are struggling to get a person who are able to assist us. We have had multiple issues with Micros from time of installation and three months later it is still a battle. I cannot begin to describe how poor service has been from your side. You expect us to pay a monthly instalment for a system that is utterly useless at this time as we also utilize it for stock management. I cannot trust anything...

Category : Fast Food

(0) Replies

Country : South Africa

Yesterday I went to above mentioned establishment. Asked for four tabs for my son's school project, I even offered to pay but the manager was very rude and told me to leave as they are not in the business of selling empty tabs. My relationship with kfc dates back to the 80s when Jomo opened the first outlet in Dube Soweto but all that is lost

Category : Fast Food

(0) Replies

Country : South Africa

KFC Coastlands Umhlanga drive-tru 14th January 2018 I waited 1 hour for my order. I had two small kids with me who were crying of hunger. The staff seemed very enefficent and confused with all orders as i watched through the drive-tru window. I then drove aside to wait for my order and the cars behind me started to hoot as if i was holding everyone up. I noticed that the inside of the store was very quiet there were no customers. I could not understand the delay in our order....

Category : Fast Food

(0) Replies

Country : South Africa

It was on the 12/01/2018. I phoned and placed an order around 12 o'clock. I told them it's for collection since they don't deliver outside the mall. I specifically told the lady I need my order ready for 1 o'clock as I'm taking lunch around that time. When I got to the mall a few minutes after 1 o'clock to get my order, it was not prepared, I had to wait together with the people who never order, who just came to buy their food over the counter. I had to wait for more than 15 minutes. My order...

Category : Fast Food

(0) Replies

Country : South Africa

I would like to register a complaint with regards to the disservice I received from Nandos Jean Avenue in Centurion-Pretoria. The case is as follows. I bought a meal that costed R105 using my bank card. I paid with my card and the money reported on my phone. The staff asked that I swipe the second time as they could not close the transaction on their side, which I did and another R105 was deducted in my account. The staff still could not close the transaction and I ended up paying...

Category : Fast Food

(0) Replies

Country : South Africa

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