Fast Food Complaints

Since we accidently found out that our back office is not linked to our POS in front house, we are struggling to get a person who are able to assist us. We have had multiple issues with Micros from time of installation and three months later it is still a battle. I cannot begin to describe how poor service has been from your side. You expect us to pay a monthly instalment for a system that is utterly useless at this time as we also utilize it for stock management. I cannot trust anything...

Category : Fast Food

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Country : South Africa

Yesterday I went to above mentioned establishment. Asked for four tabs for my son's school project, I even offered to pay but the manager was very rude and told me to leave as they are not in the business of selling empty tabs. My relationship with kfc dates back to the 80s when Jomo opened the first outlet in Dube Soweto but all that is lost

Category : Fast Food

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Country : South Africa

KFC Coastlands Umhlanga drive-tru 14th January 2018 I waited 1 hour for my order. I had two small kids with me who were crying of hunger. The staff seemed very enefficent and confused with all orders as i watched through the drive-tru window. I then drove aside to wait for my order and the cars behind me started to hoot as if i was holding everyone up. I noticed that the inside of the store was very quiet there were no customers. I could not understand the delay in our order....

Category : Fast Food

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Country : South Africa

It was on the 12/01/2018. I phoned and placed an order around 12 o'clock. I told them it's for collection since they don't deliver outside the mall. I specifically told the lady I need my order ready for 1 o'clock as I'm taking lunch around that time. When I got to the mall a few minutes after 1 o'clock to get my order, it was not prepared, I had to wait together with the people who never order, who just came to buy their food over the counter. I had to wait for more than 15 minutes. My order...

Category : Fast Food

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Country : South Africa

I would like to register a complaint with regards to the disservice I received from Nandos Jean Avenue in Centurion-Pretoria. The case is as follows. I bought a meal that costed R105 using my bank card. I paid with my card and the money reported on my phone. The staff asked that I swipe the second time as they could not close the transaction on their side, which I did and another R105 was deducted in my account. The staff still could not close the transaction and I ended up paying...

Category : Fast Food

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Country : South Africa

had visitors from overseas and went to the athlone park nandos @ 18h00 on new years eve and store was closed with cleaning staff busy on the inside . impossible to get anyone to answer any queries .called tollfree number and spoke to Sepita . her pathetic response was to apoligise for why a notice was not posted on door of said store . in the time that i was there i saw at least 20 equally frustrated customers storming out of premises and going to nearest CHICKEN LICKEN . will follow suit...

Category : Fast Food

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Country : South Africa

Today 26/12/2017 around about 4:45 went to KfC at suncoast as usual..the line was very while we were still trying to find the last person on the line a guy wearing a Kfc uniform (manager) if I saw correctly was walking around saying "we do not have meat you can get anything else except 4 me meat" politely we asked him. Now dat the burger has meat in it u also don't have that? Instead of answering my question he said sisi I said we don't have meat I said 2 him i understand dat Do u mean lyk...

Category : Fast Food

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Country : South Africa

the fishaways and steers in cosmo mall have got such a bad service sunday night on the 17th December 2017 I ordered from steers and had to wait for nearly 4 hours for my food to arrive as if that was not bad enough my burgers were such a mess I couldn't even feed that to a dog my order was missing the food was extremely cold then on Monday the 18th od December I then ordered from fish aways the only difference is that they claim they never received my order the lady had the nerve to cut the...

Category : Fast Food

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Country : South Africa

I was placing an order in the morning today at nandos in pinetown an heard the cashier saying its not on the griller yet so i asked if its yesterdays meat and she replied saying "were have i seen nandos keeping yesterdays meat" an i said im asking then she says she is sorry an im telling her thats no way to talk to a customer she replies by saying she wont appologies twice,I then called for the manager who sends someone else to attend to me which was not helpful at all im realy dissapoint an...

Category : Fast Food

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Country : South Africa

I was placing an order in the morning today at nandos in pinetown an heard the cashier saying its not on the griller yet so i asked if its yesterdays meat and she replied saying "were have i seen nandos keeping yesterdays meat" an i said im asking then she says she is sorry an im telling her thats no way to talk to a customer she replies by saying she wont appologies twice,I then called for the manager who sends someone else to attend to me which was not helpful at all im realy dissapoint an...

Category : Fast Food

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Country : South Africa

Hi I just would like to express my dissapointment in the service i Received. I ordered 2 Crunch Master from KFC walmer which is exactly 2 Avenues from my work. I was told that they could not supply hte colddrink but I was still charged the same rate incl. a delivery fee of R25, I placed my order at 10h30am and only received it at 12h10 pm after calling twice to follow up! By the Time we had the wraps they were Ice cold and the chicken was stringy and tough as if it had been in oil...

Category : Fast Food

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Country : South Africa

I placed an order at 12:30. Waited for an hour, called to trace my order at 13:30 and was told the order could not be found. The order was only delivered at 15:00.

Category : Fast Food

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Country : South Africa

Bought 4 McFlurrys yesterday. When I got at home the cups were so dirty all the ice cream was dripping out. The cups was broken and the ice cream did not look at all like what they advertised. Paid R100 for the worst ice cream ever.

Category : Fast Food

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Country : South Africa

Hi I just bought a kings steers burger at Steers Bendor Polokwane First of all we waited 5 min for a cashier and griller to assist us which were no where to be found or not present in the shop at all then after we ordered we waited 19 min for our food but thats understandable it was a bit busy but as soon as i bit into my long awaited burger i found it was half raw and what i couldn't understand is that WHY WASN'T I INFORMED THAT IF I ORDERED A STEERS BURGER I HAD THE CHOICE BETWEEN...

Category : Fast Food

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Country : South Africa

Hi I just bought a kings steers burger at Steers Bendor Polokwane First of all we waited 5 min for a cashier and griller to assist us which were no where to be found or not present in the shop at all then after we ordered we waited 19 min for our food but thats understandable it was a bit busy but as soon as i bit into my long awaited burger i found it was half raw and what i couldn't understand is that WHY WASN'T I INFORMED THAT IF I ORDERED A STEERS BURGER I HAD THE CHOICE BETWEEN...

Category : Fast Food

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Country : South Africa

Last night as we were leaving Cradlestone Mall, one of the delivery drivers nearly took me out and my family as he was driving inside the mall to park the bike at the restaurant, now my Parents were even screaming "Malome"- which means uncle as a sign of respect to ask him to move to the side and to ask him to apologise but instead he just carried on driving and had my mom not pulled me out of the way he would have knocked me out, now he did not once even stop to apologise instead he carried...

Category : Fast Food

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Country : South Africa

On the third of October 2017 at about 13:30 in the afternoon my husband and I visited a Nandos outlet in the south of Johannesburg for lunch.(the Southgate eatery)We ordered the full chicken with two side dishes. As received our order we immediately started to eat and it was after I had eaten half of the portion I had that I noticed that there was an odd looking color on it. After proper inspection I found that we were served meat that was green in color. I immediately alerted the manager who...

Category : Fast Food

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Country : South Africa

I went to KFC at Acropolis Mall on 21/10/2017 where the manager Sandy Pillay was abrupt & disrespectful when I complained of a fillet that was not properly fried. She embarrassed me in front of all the customers. I left our entire order and left the store due to her rudeness and she refused to return on request to conclude the matter but instead just said that there is nothing she could do.

Category : Fast Food

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Country : South Africa

Mc Donalds driver ran in to our boom gate at Urban Ridge south, we reported the problem and now we either can't get through to the Blue Hills restaurant, the restaurant's manager is never there and the customer care gave me a wrong number to call. I am really frustrated right now and cannot get help.

Category : Fast Food

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Country : South Africa

I WENT TO DEBONAIRS MAPONYA MALL SEVERAL TIMES.EVERY TIME I GET DOUGH IN THEIR PIZZA AND IS NOT DONE PERFECTLY AS IT SHOULD.I THINK THEY DO'NT USE ENOUGH INGREDIENTS AND IT LOOKS LIKE IS PREPARED IN ADVANCE. PLEASE CAN THE FRANCHISE DO SOMETHING ABOUT THIS,WE DESERVE BETTER FOR OUR MONEY

Category : Fast Food

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Country : South Africa

I placed an online order this morning @7:35 from McDonald's Midrand (480-20/10/2017-9409) and only received it 2h30 hours later. This is not the 1st time it happened to me. I ordered the Mega McMuffin Meal and medium chips as a side with coffee. Upon my enquiry about my order the cashier told me that they only started with my order at 9:15 which is 1h50 min later from the time i placed my order. This service sticks and i will make sure that the store does not operate any more. The chips...

Category : Fast Food

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Country : South Africa

I am not happy about the service at steers Brackenfell,after the 2nd time round they take my adres wrong,and then I tried to assist the lady on the phone,no luck with that,then the manager was very rude by shouting and then put the phone down on me Then I had to fetch my order,and still had to wait,luckily I have the proof Hope this will be resolved Regards

Category : Fast Food

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Country : South Africa

I am not happy about the service at steers Brackenfell,after the 2nd time round they take my adres wrong,and then I tried to assist the lady on the phone,no luck with that,then the manager was very rude by shouting and then put the phone down on me Then I had to fetch my order,and still had to wait,luckily I have the proof Hope this will be resolved Regards

Category : Fast Food

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Country : South Africa

Burger King Brackenfell Cape Town, don't want to supply advertised special, due to there own rules when it suits them, nothing printed on till slip for next purchase, but instore you're informed, called the call centre, useless, can't provide refno for complain, they don't use refno's for complains How can rules be adhere, if customer don't read or see it where needed to

Category : Fast Food

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Country : South Africa

Let me start off by saying that I'm addicted to woolworths pizza I can have it for breakfast,lunch and dinner.Today I went to Woolworths in Cedar square to buy my pizza first of all the lady didn't greet me but that's fine I ordered my pizza which normally takes 10 minutes to prepare I then told the lady that I was coming back coz I had to quickly go buy a few things at pick n pay.Upon my return I find her chatting with her colligues and again she doesn't acknowledge me and she rudely gives...

Category : Fast Food

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Country : South Africa

I bought breakfast at Mc donald woodlands on my way to work on saterday 14/10/2017.When they give the coffee they it was not sealed and it spilled on my work uniform as well as my car seat,as a reasonable person i asked for the manager (Viona) to sort the mistake only to be told i need to take off my trouser and she will dry it up.After hearing that I requested my moneyback as i could hear there was no sense in her reply.As a client I believe the matter should hve been sorted out otherwise.I...

Category : Fast Food

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Country : South Africa

I bought a family feast of 8 piece and two large chirps + 3 sides at KFC bridge city, KwaMashu( kzn) The mash and gravy was off and the caslaw was off. So much disappointing

Category : Fast Food

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Country : South Africa

I ordered a Macdonald Folder at Macdonald at Fordsburg 29th Sep 2017 via their drive thru, was told to wait for 10 minutes for my order and when it was brought to me, didnt bother to check, only when i got home i realised i was served with a wrong order, instead of a folder i was served with a spicy chicken burger, which was too small for the money i paid

Category : Fast Food

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Country : South Africa

I went to wimpy in Jablani mall in Soweto for lunch. when we got there we waited over 15 minutes for waitress at the door that we even did that ourselves and took the menu with us. we still waited and waited to be assisted with or order that's when I called the waitress myself. our food took forever and when we finally got our food, I was sooooo hurt and disappointed and disgusted. I will NEVER in my life go there again and I will tell everyone I know NEVER to go there and WAIST their money.

Category : Fast Food

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Country : South Africa

Good day Not a lot of fast food outlets deliver in my area. I like pizza and Debonairs deliver. A few months ago I decided to give them a try. I placed an order online with a specific time for my order to be delivered. I think it was for 18:20. After numerous calls the food arrived at 21:30. Needless to say, the pizza was cold. But I still paid and gave driver tip The manager apologised and asked me to give them an opportunity to make it up. Gave me discount on my next order. A few weeks...

Category : Fast Food

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Country : South Africa

I went to steers in Vincent Park this morning and ordered a combo meal with chips, as I got home, I started eating the chips and found a wasp that had been fried with my chips and in my packet. I'm very disappointed

Category : Fast Food

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Country : South Africa

Debonaires - Katlehong I placed an order for the special of on the double and pop itz, the order was placed at 17.58 and I was advised that the order will take about 2 hours. Upon calling at 8.10 - I was told that the order is ready and awaiting delivery, I then called several times spoke to the sales lady and the driver who put the phone on my ear several times, I then called the manager to complain and never received a return call. Only to have my food delivered at 21.30 dry...

Category : Fast Food

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Country : South Africa

they never have what you are looking for its kfc but they don't have chicken 7oclock at night !!!!!!

Category : Fast Food

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Country : South Africa

Service was extremely disappointing.On 02/10/2017 I Ordered the 6piece family meal for R149. Waited for my order for half an hour. Wasn't happy with my order when I got home.The chicken portions,three drumsticks, two rib portions with very little meat and one wing. The chip boxes was just over half full. The mash and gravy proportion was 1:5 way more gravy than mash. The coleslaw wasn't fresh and dated the previous day 1/10/2017. Pathetic, appalling service indeed and definely not good value...

Category : Fast Food

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Country : South Africa

miss khumalo

Category : Fast Food

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Country : South Africa

Hi On saterday the 23rd of september I bought a soft drink from Makro Strubeensvalley. Me and my family started drinking it on that same day. I vomited the whole day. But became better the next day. My daughter became very sick from the drink. She had diarrhea, painful tummy and was nauseous. Apparently the drink had expired and had a bad taste. Nxx sis. Yersterday went to the shop and confronted them even showed them the receipts. But still its like the didnt believe me. Proof is in...

Category : Fast Food

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Country : South Africa

We ordered breakfast and cappuccinos and advised Getrude also known as Nokthula that we will like our drinks to be delivered with the food and she did the opposite when we ask her she told us with attitude that our food will be ready soon, by the time food came drinks were ice cold and she told me that she will make a new one,boom same cappuccino was served with the same dirty cup I was so furious I asked for bill as I did not want to cause a scene and I paid for something that I did not...

Category : Fast Food

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Country : South Africa

Yesterday i went to chicken licken in limpopo shop no 111 taxi centre church street i bought a full meal and extra rolls . Only to find out that on the full meal they did not put that one slice of bread there . Then i opened those two extra rolls only to find out that they are rotten.

Category : Fast Food

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Country : South Africa

Very Bad Service!!!!!!!! We ordered a Cram Decker online at 7.41pm on Friday 22 September 2017 and by 10.22pm have not received it. We called the shop 4 times and each time was promised it will be by us soon. The 1st time after an hour when we called they said the pizza was still in store. A Shakeena picked up at 10.10pm and said she was going to call the driver and call back. She never did. We will never buy from this client again and will tell every one we know of our bad servive we...

Category : Fast Food

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Country : South Africa

On Friday, September23, 2017 I bought fast food from above mentioned store. At home I discovered that the food Ipaid for (and which shows on my receipt) was not with my other stuff. I find this utter unprofessional and sloppy! I'll think twice about shopping at any checkers store ever again!

Category : Fast Food

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Country : South Africa

GOOD DAY, I WAS AT DEBONAIRS IN SOMERSET MALL AND ORDER A PIZZA TO MY DISSAPOINTMENT THE PIZZA WAS DRY AND OVERCOOKED I HAD TO THROW THE PIZZA AWAY AND WASTE MY MONEY AND ALL THEY DID WAS NOTHING ABOUT THE SITUATION VERY BAD.

Category : Fast Food

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Country : South Africa

Highly annoyed when I made a concerted effort to vist John Dorys at Liberty Midlands Mall Pietermaritzburg with my John Dorys club card to have a meal and claim my birthday voucher that expires today only to be told that they couldn't give the voucher according to the manager there is no voucher. How does that work see attached details on their till slip showing when Joined and when my date of birth shows as well. I guess that will be the last time my family supports John Dorys 👎

Category : Fast Food

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Country : South Africa

I have ordered a burger with hot source but they refused to give me hot source

Category : Fast Food

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Country : South Africa

The mcdonalds Rosebank should be renamed a 23 hour joint not 24as specified l have gone there almost thrice only to be l would be served after an hour as there is something with their machines. 24hours is 24not 23 couldn't get my meal at 3am disappointed

Category : Fast Food

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Country : South Africa

GOOD ALL MY NANE IS S REBANE I HAVE BIG PROBLEM WITH THE CLIENT AT THIS PLEASE THEY ARE REASIST WHEN COME TO TREAT PEOPLE A SPACIAL CONTRACTORS WE WANT DERTMENT OF LOBOUR TO INERVINE ON THAT,IN SOUTH AFRICA ARE MANY PEOPLE WHO ARE NOT WORKING BUT TANS OF FOOD TROUGH AWAY EVERY DAY WHILE THE STAFF MEMBER ARE TAVING EVEN THE SECURITY GUARD ARE NOT ALOWED TO TACH ANY THING. THEY ALSO PUT CAMERAS IN OTHER TOILETS IM WORKING AS SECURITY SUPERVISOR FROM 24/7 SECURITY OUR COMPANY JUST NEED...

Category : Fast Food

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Country : South Africa

Bought a chicken salad which looked like it was chewed.There were chunks of chicken and onion just thrown in there and to too is off the lettuce was off and slimmy

Category : Fast Food

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Country : South Africa

assaulted at kfc drive thru due to slow service , driver got out and smacked my driver, wrong change , wrong order . our lives were in danger

Category : Fast Food

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Country : South Africa

So Nandos decided to find the most pathetic way of attracting customers. Fooling people with the new special. Now imagine those who barely made up this R30 thinking they could atleast have this meal. Yes the under size portion meal is what I'm talking about 1/4 chicken a few chips and roll (normal priceR55) . Then a very attractive special comes out for the same meal @R30. Wow thought this was to good to be true. O my I was so right everytime you go there even at 10am they are sold out. The...

Category : Fast Food

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Country : South Africa

We were served by Annabel the waitress. however we were not happy with the food therefore they gave us food that we didn't order and rotten avocado, therefore instead of helping us the Supervisor "Shezia" and the Manager "Fatima" they decided to gang us with racism. a bad attitude is what they good at. and a bad customer services is what they also good at, or should i say a racist however you cant approach a customer using a body language with attitude.

Category : Fast Food

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Country : South Africa

Date of incident: Thursday 31 August 2017 This afternoon i had called and placed an order from Nandos Parktown at precisely 13:09. I received an email informing me that my order had been accepted and would be delivered at 13:58. (Although this is already beyond the 30 to 45 minutes I was informed of on the phone. Naturally, I waited for this order and 13:58 came and passed. At 14:02, I placed another call to check on my order. I was informed by the lady that answered that my order...

Category : Fast Food

(0) Replies

Country : South Africa

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