Financial Complaints

good day I opened 2 education investments for my kids in june last year.i received the email last week telling me that the investments have been cancelled.the reason being that I have stopped paying premium.what really shocked me is that the debit orders are still going through.the last debit order was taken on the 1st of this month. I consulted my financial advisor and he referred me to a consultant and she escalated the matter and I was really shocked to their response.they saying I...

Category : Financial

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Country : South Africa

im Eugenia Lebogang Lesufi I went to Telkom in Irene Mall to apply for a Cell phone contract which was R179 per month for 24 months. the sales lady there explained to me that they will give me 100 minutes per month for all networks and if I have finished it then I will have extra R500.00 that I can use to call but it will be deducted from my Bank account, it will only be for the month of October,from November I will only get what my package has.so I made sure that everytime I make sure that...

Category : Financial

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Country : South Africa

My late husband used to work for George Municipality for nearly 40 years. He passed away April 2017 and the death claim in respect of my pension was approved. Since the approval I tried to sort this out with no success. I left messages every single day without getting any results. I have obligations like my phone account medical bills insurance and a lot more. Will you please help me to sort this out

Category : Financial

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Country : South Africa

I have applied for their services I used to communicate with them online at WhatsApp asked information about their services they did not bother to give me info of them or the company and I have already sended them documents of my bank account they started deducting I went and reverse because I wasn't sure whether they are a scam and they refused to communicate I called several times for cancelation I was told they are sending my application through and a consultant will call me between 5-10...

Category : Financial

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Country : South Africa

Hi All in June 2014 I joined administration order since I was not stable financial my depth was R42000 in total and I was paying R1500 under admin. I have been doing follow up with them till last month when they told me that I'm owing them R1532.61 but when I wenter to African Bank I find out that I'm owing R42000 again and I'm confused because the admin told me about R1532 as my outstanding balance for my depth but African Bank got this huge amount of money. I have already paid R 57000 to...

Category : Financial

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Country : South Africa

I had R4000 and I withdrawn R2000 and the other R2000 I did not withdraw but when I wanted the remaining R2000 it was missing. When I inquire about the missing money on the 22nd of September 2017 they consultant said they will investigate as there was no trace of it and i should wait for 48 hours. To date i haven't received my money and the only thing that i receive is the sms indicating bank charges but there was no proper communication there is no money in my account.

Category : Financial

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Country : South Africa

I sent an sms for a new account application and few minutes I received a call for a new application from Ackerman’s. A consultant by the name of Thulisile Phela was very rude to me after I answered the phone and walked out of the office. I believe I could not hear her properly because of the network problem which I cannot have control of it. Thus, the call cut off. She phoned again with anger and shout at me saying why I dropped the phone. She didn't even give me a chance to explain that...

Category : Financial

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Country : South Africa

We settled my Wifes account at Fin Choice,and now they keep on phoning her 4 times a day,and take money from her bank account

Category : Financial

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Country : South Africa

I've being investing money from 2004 with Nedbank, and now I cannot ask for it, because the bank tells me that I need to provide valid reason before I can get my money. They told me that I need to provide with a proof why I need my money and I did that, but they cannot assist me because they claim that the papers I have provided are written by hand even though I got them from the College, because I wanted to pay for my child school fee. The better way for me now is to take all my money and...

Category : Financial

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Country : South Africa

I requested services of Debtbusters in 2016 and after some time pay them R4500 a month I realized that my debts were not being reduced as promised and then cancelled it. I sent them many emails requiting to cancel their services because I am not getting what they promised me. They never reply and I took a decision to stop paying them. I started arrangements to pay my debtors direct as I am now working and can afford to service my debts and they now delayed to cancel my deal with them and...

Category : Financial

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Country : South Africa

I requested services of Debtbusters in 2016 and after some time pay them R4500 a month I realized that my debts were not being reduced as promised and then cancelled it. I sent them many emails requiting to cancel their services because I am not getting what they promised me. They never reply and I took a decision to stop paying them. I started arrangements to pay my debtors direct as I am now working and can afford to service my debts and they now delayed to cancel my deal with them and...

Category : Financial

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Country : South Africa

I have been waitng for my tax refund from SARS it is taking too long. I call the contact centre everyday and have gone back to SARS twice to verify banking details it money i use for all these. SARS does not communicate or update. 1st its 21 days turn around time, then 30days and now thete is no turn around time. im angry and ftustrated. Please help.

Category : Financial

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Country : South Africa

To whom this it may concern, I Ronald Ntombela MD of Themane Business Solutions was supposed to be paid R9936.00 by Two Oaks Consulting. From the bank statements they showed me which i have attached. Payment were done from their FNB Bank account of R 7452 on the 29th of July 2017 R 2484 on the 2nd of August 2017 The payments mentioned above did not get into the account as it was closed due to inactivity. The statement from my STD Bank account also shows that. Upon finding out...

Category : Financial

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Country : South Africa

I WAS OFFERED A TABLET PHONE IN JUNE 2016 AND THE AGREEMENT WAS THAT R119.00 WOULD DEDUCTED FROM MY ACCOUNT. TO MY SURPRISE NOW THEY DEDUCT R148.00 AND ANOTHER AMOUNT RANGING BETWEEN R444.13AND R668.00 PER MONTH.I NEED AN EXPLANATION AND PROOF OF THESE DEDUCTIONS BECAUSE NOW THE CONTRACT HAS BEEN BREACHED AND I WANT TO TAKE THIS TO MY LAWYERS.

Category : Financial

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Country : South Africa

The time of emails he sends to clients: (he dont know what s going on , on my account and after saing it a few times, he will still go on so i sent him an email is capital letter - and this is his response.. Mevrou, Moenie op my skree nie – gaan doen dit by jou huis (verwys hoofletters van jou E-pos). Dis nie ek wat nie my rekenings betaal nie maar jy. Die een rekening gaan terug na 07.11.2015 en die ander een na 22.11.2016. Na deeglike ondersoek by ITC het ek noe vasgestel dat jy...

Category : Financial

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Country : South Africa

I'm afraid that in October my Bill is gonna go up from R625 to R1000 while the whole day We/I'm out of my Place. It is clear that they just think how much they must Bill me/us Protea Water Metering don't use the Meter. problem is that when I send an email none of them Reponds. I wish this Daymare ends now, this is a day light Robbery. or they Water Bill us according where we work? This Service is xtremely Bad. This must be investigated "Disappointed Client".

Category : Financial

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Country : South Africa

I/We leave my Flat every morning from Monday to Friday. In July 2017 Protea Metering billed Me the Amount of R500 something, I emailed my complained to someone that sent Me the Bill. Because I wanted to know why is this Bill hiking this way, unfortunately she never answered Me until today. Again for August, my Water Bill is now R625, I called the Protea Meter Offices after I received my Bill for August, the Admin Lady told Me that where I'm staying each Block Occupants uses one Meter, at the...

Category : Financial

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Country : South Africa

I have an FNB sim card and on the 31-8-2017 I loaded R100 airtime onto my number. Yesterday was 1-9-2017 and my R100 airtime has gone to R7 deductions I never authorized or initiated. When I tried to make enquiries via the telephone the lady operating the call centre for FNB Connect put the phone down on me two times in a row. Seeing that wouldn't get any joy on the phone I went into the bank and was told I must call the FNB Connect number. So no joy finding out who has taken my money off...

Category : Financial

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Country : South Africa

These people have been debiting my account for the past two months. I do not know them and each time I call the number I got from the bank it does not go through. I hate it and want them to be exposed as what they are doing is fraudulent. They just need to stop this nonsense once and for all.

Category : Financial

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Country : South Africa

Omega Finance happily sold their concept to me AUgust 2016. I joined. 2 months were deducted from me, i was told to pay the 3rd month R5000 to another bank account by a specific date. Till then no feed back from them. Creditors repossessed items, others sent summons, and I now i'm currently paying them personally. I requested that Omega Finance kindly remove my name from their system, as they never assisted me. I was told that the lady dealing with my account was released last year but no...

Category : Financial

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Country : South Africa

I lodged a claim on Friday morning for a burst water pipe in wall. A plumber who arrives on Friday at 17h00, only to tell me he cannot fix the problem as it is behind a cupboard. There solution to this problem is for me to switch off the water supply to my entire house for the whole weekend and then to continue this process on Monday. I would like to know how it is that company of your size does not have a carpenter on call over a weekend? The call centre service is...

Category : Financial

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Country : South Africa

I did go onto their website an click on the terms an conditions to go on and see what the interest rate of the loans was. I did receive a e-mail from them but never respond to it because I was not interested. Now I after 8 months i receive a letter of demand from Lifestyle Legal that I am breaching contract. The contacts are a lot of copy and past info and not even a proper need contract. I never complete any form of take up any loans from them. LOAN PICKER SA an Loan and L o a n C o...

Category : Financial

(1) Replies

Country : South Africa

We had a account with ABSA VEHICLE FINANCE FOR OUR Mahindra XUV 500 - 2012 model. I was retrenched 2 times and had a heart attack April 2017. We fallen into arrears but my wife manage to pay the instalment. The 16th August 2017 the Sheriff and Agents of Absa brought a Summons from High court in Pretoria to repossessed the vehicle. We went to the Branch in Witbank and phone head office and was able to pay R20000.00 immediately. No summons was send before and we wasn't aware of repossession.

Category : Financial

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Country : South Africa

I have a medical account of 329 that was not paid by the medical. They ask Credit intel to collect the money and I made arrangements with them on email to pay R471.00 . After that they started to send emails and for every email they charge another amount.On the 20th of July they send more than 4 emails within 3 minutes and add amounts.At this stage they still add amounts to account after I paid the R471.00. They send me a statement, but the amounts they add is unethical. They do not...

Category : Financial

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Country : South Africa

I am very upset with the way sars specifically the one in Soweto next to Bara Mall is, it's pathetic, treating customers so badly. I have been at their office since from the morning just to update banking details. i have waited there up until 15:15pm with no help, and i waited there untill Who knows When????. I understand that im not the only one. When i try to bring the matter with the manager on why such a long wait. she had the nerve of telling me that sars has a better service across the...

Category : Financial

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Country : South Africa

I have been subjected to a useless consultant who was tasked to look after my account because they advertise that they can assist you to get out of debt. needless to say she has failed to do I constantly have to call her for updates and when I do call she doesn't know what's happening on my account. then she promises to call back and never does.ive asked numerous time about very important information about my accounts and she delays in responding or doesn't at all. because of her poor service...

Category : Financial

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Country : South Africa

I NEED TO KNOW FROM SARS WHAT DOES A FUNERAL CLAIM HAVE TO DO WITH A DISEASES ESTATE? WHEN I WENT TO THERE OFFICES I WAS RUDELY TOLD TO BRING A LETTTER FROM THE ESTATE EXECUTOR, FOR WHAT?

Category : Financial

(1) Replies

Country : South Africa

Multichoice has listed me due to what they claim to be non-payment. I called them on 2017/08/02 and was advised that when I disconnected my Services last year June the system reconnected the services by error and I was billed for those days, thus reflecting as non-payment. No one has tried to contact me in over a year regarding this and this year I receive a call from RCS stating that I am Blacklisted. I called their call center and spoke to Khensani, Nomalungisa, Sbonile (supervisor), Kagiso...

Category : Financial

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Country : South Africa

I bought two contract phones in may was advised that I need to pay R588 and prorated amount for June, when I got the invoice it was for R2132.00 and went to West gate Telkom store and was advised by the consultant that the billing was incorrect and logged a complaint on the 13th of July and to date no response but just an SMS stating issue has been resolved. I then went back to reverse the money so I can pay the amount I am aware of , they resubmitted the debit order again yesterday without...

Category : Financial

(1) Replies

Country : South Africa

me and my husband are using Old Mutual for our investments. Our brokers is at the Carletonville branch. One of our investments matured end of February 2017. The statement that we received from headoffice and the amount that was actualy paid out differ with almost R9000. After asked about it we got a lot of different answers about what went wrong and why less was paid out. Later the branch manager phone and said it was tax that was deducted. When we bought this plan it was specified by the...

Category : Financial

(0) Replies

Country : South Africa

A consultant from debtworks called me and told me that they want to help reduce my installments and i agreed telephonically but then she said she would send me the application forms. The next day when she called i told her that I've decided not to go on with this thing, then she told me that I cannot cancel as they have already registered me. when I went to the bank I found out that I"m already listed. They started debiting my account for 3 months but my credit providers were not getting...

Category : Financial

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Country : South Africa

GOOD DAY I CONTACTED STANLIB FOR THE FIRST TIME 22/05/2017 ON BEHALF OF MY SON WHO IS A STUDENT IN AMERICA. HE WANTS TE CLOSE HIS UNIT TRUST ACCOUNT WITH STANLIB AS HE NEEDS THE MONEY FOR HIS STUDIES IN AMERICA. HE TOLD THEM HE WAS IN SA UNTIL 1 JUNE AND LEFT AGAIN. AFTER MANY E-MAILS SENT BACK AND FORTH AND MANY ""FICA QUERIES"" HE SENT A LETTER FROM OVERSEAS WITH HIS RESIDENCE DETAILS WHICH WE SENT ON 19 AND AGAIN 27 JUNE. THIS IS NEARLY A MONTH LATER AND STILL NO PAY-OUT. THEY HAVE A...

Category : Financial

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Country : South Africa

I have dealt with western union since last year and there has being a bit of hitches here and there but nonetheless all good.however on the 20th of July I went in to the 4ways branch to collect funds only to be told the funds have being returned back to the sender.there was no explanation or reason from the teller as to why , they insisted I should contact the sender.the sender later on reverted back to me to say the reason was I wasn't 'eligible ' to receive funds yet I had used the same...

Category : Financial

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Country : South Africa

I had an account with Homechoice in 2014 and paid them in full and never use them again .In may 2017 I received a call at my workplace not on cell phone as they used to call me on saying I have an account with them . They said I bought a double door fridge , microwave and cutlery, I told them I never put an order and never received anything from them , they sent me a declaration dispute form saying I must send it and attached my ID copy , I then asked them if I have to do an affidafit they...

Category : Financial

(0) Replies

Country : South Africa

I recently purchased a Samsung S8 mobile, the phone was dropped and as a result the back glass cracked. i took the phone into the Samsung care center in Constantia Kloof on Friday the 07th July, i was told that the glass needed to be ordered prior to repair and that this would take 3 days. I called into the center on the following Wednesday to be told that the glass had not yet arrived and told i would be advised once received. On Monday the 17th i called in again to be told that the part had...

Category : Financial

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Country : South Africa

MY NAME IS William Masilela I was working at Masana Hygien services cleaning campany for more than 12years I have apply for the pension money i have fill the forms since march from the NBC FUND ADMINISTRATION they keep on saying 8weeks after that another two weeks I have wait for too long it is my money they have deducted from my salary for 12 years Thank you very much William Masilela

Category : Financial

(1) Replies

Country : South Africa

I was approached by this company in may 2017, informing me about reducing my debts interest, i gave them my details to check for me, without even starting with the application, they were apearing on my records stating that they have put me under debt review.i only discovered this when i was applying for a loan,and i contacted them on the 22 June 2017 to cancel everything since i dont have contract with them.i tryed to cotact them for the past two weeks they dont update me about the...

Category : Financial

(0) Replies

Country : South Africa

I just called them for my Woolworths settle amount they take me pillar to post no one was able to help me they keep on govong me numbers to call .I never expirience bad service ever like this one from Munik Basson Dagama attornys

Category : Financial

(0) Replies

Country : South Africa

Hi. Im trying to sort my ITC record and paying all my accounts. I requested for a credit check with transunion and when one was sent to me i was shocked to see the above mentioned company(moneline financial services). Tried to google them and founf a number that does not exis and the one that exists goes through to a different company. I dont know who they are, what they dealing with and why im blacklisted. Please help

Category : Financial

(0) Replies

Country : South Africa

in January Porsha called me about my account not paid for the month of January we ha an arrangement that on February on the 1st they can debit monthly installment plus half of what is in arrears. They did that on February the next month I don't know what happened, this month when I check my statement I'm arrears of a huge money which broke my heart. I went to FNB to call(WISE BANK)on the 12/06/2017 they toke my number and told that they will call me but no call from. As a young black person I...

Category : Financial

(0) Replies

Country : South Africa

4 years ago I approached my personal banker at ABSA regarding financing. I enquired about a 2nd bond on my property and was advised by my banker that the product that they have would work better. I asked the banker that if I didn't like the product whether I could revert back to my existing bond and the banker said yes. 4 years later and with more stress and constantly having to worry if I'll make it at the end of the month I've just discovered that the 4 years that I though I had left on my...

Category : Financial

(0) Replies

Country : South Africa

I had a contract with cell I closed it last year but when I check on ITC it still shows that I have a cellphone contract with cell c and it affect my affordability I COMPLAINED in order for my contract to be closed now I must complain again in order for them to remove the that information on my profile

Category : Financial

(1) Replies

Country : South Africa

My name is Ilze Bouwer and this is not a complaint but a apology and complement to Pen Mutual Financial Services. I just want to apologize to Pen Mutual and Dr. West Clinton for my complaint last week. I have been trying to log into my account in order to remove it but no luck and nobody is getting back to me to reset my password. Pen Mutual Financial Services and Dr. West Clinton is trustworthy because I received my R4250.00 back and it is my fault that we did not get our loan amount...

Category : Financial

(0) Replies

Country : South Africa

Good day, I trust this email finds you well. My name is Mogamat Riyaad Herman and I have two policies with Metropolitan. (I cannot remeber my policy numbers) Currently, I'm working in Vietnam. Before I left for Vietnam in May, I went to your branch in Mitchell's Plain (Town Centre) on May 12th to switch my banking details from Capitec to Absa. Furthermore, I asked the consultant to change both my debit orders to go off on the last day of each month, which she did. I also informed...

Category : Financial

(0) Replies

Country : South Africa

on 24 may 2017 i received a sms from Old Mutual... that i must forward a certified copy of my ID and proof of my bank details to Old Mutual. Tel phone nr and fax nr was supplied. I phone Old Mutual to enguire what it is all about and the person informed me that they have to email the details. the even give me a ref: 2582678. i was told to expect the email within 48 hours. after 48 hours i phone again informing the person at the call center that i have not received any email. i was told...

Category : Financial

(0) Replies

Country : South Africa

hi my name is siyabonga lindani I was applierd for my UiF since the termination of my contract at fidelity company.i was expecting it in February this year up until now they didn't pay me they say is coming up until now I phone them they keep up promising I suspect that they eat that money.

Category : Financial

(0) Replies

Country : South Africa

Last Thursday, 25 May 17, I visited the Cape Town branch of Nedbank to request an Immediate Notice of R700 on my investment account #5592-5145. I don't have the name of the Customer Service person that assisted, but forms were completed and signed by myself. I also handed her proof as to the reason for my request, which she enquired about, and was told that the document is acceptable ivo my request. After I asked her how long it would take, she wasn't really sure. Said it could be a day...

Category : Financial

(0) Replies

Country : South Africa

I took out a new contract with Intellicell, waited for 3 weeks for phone to be delivered after they promised 2 days to deliver, blame the courier company. This morning they deduct the payment after it was confirmed for the last day of the month. Tell me they've captured it as thelast friday of the month? Hello today is definitely not friday, got a real don't care attitude from them. Eventually got them to phone me back after like 5 calls

Category : Financial

(0) Replies

Country : South Africa

Last year February I spoke to a person called Tim Attwell.He works for Profit Trading. Tim Attwell uses Profit Trading to get clients to sign with him and then he robs them their funds. Instead of opening an account for clients he invest the money on his accounts which will which will be difficult to make withdrawal when you want your funds.

Category : Financial

(0) Replies

Country : South Africa

TODAY I VISITED POST OFFICE AT ALLICE AS REFerred by the one in Keiskammahoe.When I went to this woman,i gave her the documents to look at.Instead od of her taking the focs,she looked at me with a baf look.I told her I was sent there to get the money.She asked me how much is it of which I had no idea.She said they dont have money they dont keep money.I told her I am coming very far she said she knows but I will not get money,throwing me with the documents。 What I do not understand is why...

Category : Financial

(0) Replies

Country : South Africa