Financial Complaints

Hi I skipped a payment then made a minimum payment arrangement with MALEBONE MEKGWE, who threw the phone down in my ear as my arrangement was too little. this morning FNB CREDIT CARD COLLECTION took over R1000.00 from my account INSPITE OF THE arrangements. THIS morning i called and the service was poor, it was unhelpful, unfriendly and full of attitude. I had to call back 3 times was put on hold all the time and I was spoken to as if i am stupid. this from MLANJENI CLEMINTINE who refused to...

Category : Financial

(0) Replies

Country : South Africa

I deposited an amount of R3200 in to my credit card on the 8th of October 2016 in order to settle my account, I then contacted the branch at Marshalltown to query my account balance and was told it had not yet been authorised. I was told to wait for the statement to be sent to me so I could see my outstanding balance. I then went to the atm on the 25th of November 2016 to check my statement at the atm, to my surprise I found that my current balance was only R385.I then called back at the...

Category : Financial

(0) Replies

Country : South Africa

Financially our company is in a bad situation because Nedbank except a EFT transfer made from our client into their clients account for the amount of almost R5000-00,and it was clearly made out on our name but their client took the money and use it and we and our client cant get the money from them now. They have now so many stories where the money is and we must wait three months before we can get our money back. So we think this is not on for us that a bank can aloud this to happened we...

Category : Financial

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Country : South Africa

I would like to complain about an loan account Mr Tarquin Dunn with regards to a cash converters account which is still showing as if it is current when it is not. I was advised by cash coverters that they have send paid up letters to Transunion but these amounts are still rflecting and is making life a living hell at this moment my home loan is suppose to be processed but due to these amounts reflecting as current its becoming a nightmare. Can this be addressed to ITC as this is absurd.

Category : Financial

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Country : South Africa

I received a call from Debt Works consultant regarding debt review option. He explained how this option will benifit me and ask about my current credit situation for which I supplied him the my personal information namely all my accounts, ID, bank info, email address etc. This sounded to me like the prfect solution at that moment after which he said he will forward me the application documents, which I received the same day. After reviewing these doc's and speaking to my spouse we decided not...

Category : Financial

(2) Replies

Country : South Africa

I have been requesting Cell C airtime subscription to be cancelled on my account and be refunded for past 6 months and till today it still reflect on my monthly statement, with no knowledge of the number the airtime is going to. reference numbers EDRF-160521-3615585 , EDRF 16100-73794022 , EDFR 16112-23847739.

Category : Financial

(0) Replies

Country : South Africa

I have an HP with MFC from 2012. I change method of payment. I skipped a payment in August 2016, and that is the only payment skipped for the entire period. Not even one of my debit order was unsuccessful. Avery rude employee of MFC Siviwe Dyomfana Credit Control | Collections : MFC, a division of Nedbank call me for the installment. He talks to me as if I am a crook or a criminal. I ask him a simple question of is he able to see the ageog my account, and he says "what does that have...

Category : Financial

(0) Replies

Country : South Africa

I paid up my foshini account in July 2014. I never received ANY correspondence (statements or sms'es) from foshini after i paid up my account. As far as i can remember i was a few cents in credit with them. Now 2 years an 3months later i received an sms from foshini telling me that i owe them R32 that was on 12 November 2016 and yesterday i received another sms from them telling me that i now owe them R33 and i must pay it URGENTLY before 1 December to protect my credit record. Now how the...

Category : Financial

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Country : South Africa

I had a account with Bayport so the sim card they give me I never us they got lost so I call Bayport to do sim swap then,they said I must buy sim card when I call them they said they will be OK in 24hrs but they didn't work and I had to pay the full amount but I didn't us the sims

Category : Financial

(0) Replies

Country : South Africa

Have requested to increase my overdarft after Absa sent me an SMS to advise that I qualify to increase my overdraft limit. My application was declined due to incorrect information captured and assesed. I have sent my expenses and proff of my over time to Fatima Kennedy who promised to provide feedback today. Still no response from her. I am not happy with the service and the fact that they have captured incorrect inforamtion on my application. I have lost trust in the staff for capturing...

Category : Financial

(0) Replies

Country : South Africa

I bough a business bakkie through Wesbank Finance end of September 2016, where the signed contract stipulate in the signed contract the amount payable each month from 05 November 2016 to 5 Oktober 2022 will be R2881.32. The debit order that went off from my account was R3043.20. I call Wesbank Finance on Monday 7 November and asked them why a different amount went off my account and the lady confirm this was for interest and there is a warranty on the bakkie. I told her I signed a contract...

Category : Financial

(0) Replies

Country : South Africa

DEBT REVIEW CLEARANCE CERTIFICATE I have paid up all my debts. Trying to start a business. I cannot get anywhere because creditors tell me I need a debt clearance certificate. Its been months of hell being sent from pillar to post. I am cleared by all the creditors, however I have a bond that I will finish paying off in ten years. I have used lawyers but still struggling to get the Debt review clearance certificate. My name is clear in all credit bureaus. Please help.

Category : Financial

(0) Replies

Country : South Africa

I had a top up contract with MTN. This ended at the end of September 2016. This is when the last amount due was taken off via Debit order. Or so I thought. It is now november and another amount just came off my account. On the 4th October R296 was debited and on the 2nd November another R210. I tried customer services and first they couldnt find my phone number (which i ported to my new telkom account) then I suggested she take my ID which she did and then put me on hold for going on...

Category : Financial

(0) Replies

Country : South Africa

I approached No More Debt for assistance. After paying R7000 uprfront, they promised that a Valuator would be sent to my premises, "within a week or two". 6 Weeks later, after constant emails, telephone calls from my side and empty promises and lame excuses from their side, I finally cancelled. No valuator was ever sent, according to the lawyer appointed, no instruction for this was given and my fees were not paid over. Now Jacques Odendaal from NMD is refusing to repay the money I paid to...

Category : Financial

(0) Replies

Country : South Africa

POOR SERVICE I HAVE SUMBITED MY CLAIM LATE IN JUNE WITH FEW OTHER EMPLOYEES I AM WORKING WITH. NOW SOME OF THEM HAVE RECEIVED THEIR PAYOUTS AND A MONTH AGO WHEN I CALLED I WAS TOLD THAT MY CLAIM WOULD TAKE 20DAYS IT IS STILL WITH ADMIN, PEOPLE KEPT GETTING THEIR PAYOUTS AND I CALLED AGAIN SINCE 20DAYS HAS PASSED AND NOW I WAS TOLD TO WAIT FOR 3 MONTHS SINCE THE CLAIM IS STILL WITH ADMIN. SO I WENT THERE MYSELF TO HEAR WHAT IS GOING ONLY TO BE GIVING MY APPLICATION FORM BACK SAYING THAT...

Category : Financial

(1) Replies

Country : South Africa

Good day i have been having an issue with SALT EMPLOYEE BENEFIT. I have been calling to check on my claim that was submitted early July this year. i got concerned when the people whom i submitted the claims at the same time have received their claim payments and when calling i was told that the claim is still with admin i should check after 20 day, which i did noticing that people are still receiving their payment and then i was told that i should wait for 3 months now. Till i had to go...

Category : Financial

(0) Replies

Country : South Africa

A vodacom was account was fraudulently opened on my name, Vodacom deducted R250 on my bank account without my knowledge for three consecutive months i reversed the debit orders, then i was called by one the agents whom i explained the whole story to,he then advised me to forward an affidavit, copy of ID and 3 signatures, i forwarded them to the vodacom head office on this fax no>'0860082082 but nothing was done. Currently they handed me over at MBD I was called by Sibongile Khumalo who...

Category : Financial

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Country : South Africa

FNB CONTACT US TO PROVIDE THEM WITH FICA DOCUMENTS THIS WHAS DONEAT FNB BRONKHORSTSPRUIT BRANCH.AFTER THAT THEY BLOCK THE BUSINESS BANK ACCOUNT WITHOUT NOTIFIY US AS A RESULT WHE COULD NOT PAY A SUPPLIER AND RETURN FROM JOHANNESBURG TO BRONKHORSTSPRUIT EMPTY HANDEDLOSE TOLL ROAD MONEY AND PETROL MONEY .I WENT IN TO FNB BRONKHORSTSPRUIT AND THE CONSULTANT CALL HEAD OFFICE AND THE LADY SPEEK TO ME ASK ME TO HOLD THE LINE WILE SHE LIFT THE BLOCK AS SHE CAN SEE ALL THE REQ DOCUMENTS WAS RESEIVED...

Category : Financial

(0) Replies

Country : South Africa

I bought a pair of shoes on the 6th of October in Edgars Menlyn.I used my standard bank card to pay. After I entered my pin number, the pin pad said approved but the slip said declined and the cashier told me that the transaction didn't go through.Then I used my other bank card (Capitec)to pay .On the 7th of October I went to bank to and suprisingly I found that Edgars took my money from my standard bank card of which they told me that it has declined. I immediately went to the store...

Category : Financial

(0) Replies

Country : South Africa

Accounts DO NOT MAKE SENSE They do not refund overpayments An easy loan to get but after service is a distaster No reference numbers given etc They do not respond to emails as staff are not allowed to email and calls take 25 minutes to answer and then they are RUDE FNB should not be linked to them and the ombudsman for financial services should close them down DO NOT DEAL WITH DIRECT AXIS they are useless

Category : Financial

(0) Replies

Country : South Africa

morning Peter, i deposited money at shoprite Money Mraket at Sebokeng plaza for a Sum of R6000.00 on the 15/may/2013 for my mom who was in pretoria who needed the money to fix her car,but it never reached her because someone already withdrawn it.when i went back to complain about it they said they are not responsible for my money and i should open a case at the police station in Vanderbijlepark, i opened a case up to today nothing happened my money is still not returned to me. if you...

Category : Financial

(0) Replies

Country : South Africa

My personal details were changed without my consent. I have two (2) initials. It has been changed to one (1). This is not according to my ID book.This has caused a lot of inconveniences.

Category : Financial

(0) Replies

Country : South Africa

Hello Peter. Please can you advise me urgently if any complaints have been lodged against Vacation Hub International?

Category : Financial

(0) Replies

Country : South Africa

EK HET KRUIDENIERSWARE GEKOOP EK HET BETAAL MET Y DEBIET KAART DIE KAART HET DADELIK DEER GEGAAN EN GEWYS DAT DIE TRANSAKSIE DEER IS SO EK HET BETAAL N UUR DAAR NA TOE PLAAS HULLE DIE GELD WEER TRUG IN MY REKENING EN DAAR WAS MEER AS GENOEG GELD IN MY REKENING OM DIE TRANSAKSIE DEER TELAAT GAAN EK HET DIE GELD WEER EENS MEER AS DIE TRANSAKIE VIR 7 DAE IN MY REKENING GELOS EK BLY OP N PLAAS E DIS NIE MOONTLIK OM NET TEKLIM EN TERY NIE CHECKERS HET N DEBIET JOERNAAL GAAN OP MY REKENING SIT...

Category : Financial

(0) Replies

Country : South Africa

CHRISTIAAN GROBLER PROMISE LOURISHIA ARE THE MOST INCOMPETANT POEPLE I HAVE SHARES AT SASOL I WANTED TO GET MY UNCLAIMED DIVEDENS BUT ALL THAT THIS THREE POEPLE ARE GIVING ME IS GEAVE PLEASE I YOU HAD THE SAME PROBLEM WITH COMPUTERSHARE HELP ME GET HELP IF ON OUT THERE GOT HELP FROM THEM I WISH I KNOW WHERE THEY OFFICE WAS I WOULD HAVE DRIVE THERE HOLD THEM RANDSOM FOR MY OWN MONEY THATS BULLSHIT THOSE POEPLE MUST GET TRAINING

Category : Financial

(0) Replies

Country : South Africa

I contacted house and home in June or July with regards to settlement amount for the couches, they said I should speak to rainbow finance of which I did and they said they will send me the settlement amount, I paid the amount in full same month within 5days, and now they are busy sending me sms'ses saying that I owe them money, then today 20/09/2016 I contacted rainbow finance and spoke to a lady who said that I owe them insurance money and also the settlement amount that they gave me was...

Category : Financial

(0) Replies

Country : South Africa

In June i got a debit from Cell C, this was not the amount we have an agreement with. and the i discovered someone opened an account under my name, I immediately contacted them and logged a fraud case, on the 05/08/16 i was cleared that it was investigated that i did not open this accounts. The odd thing is that cell C wants to hold me liable for what i did not take from them,01/09/16 R4388.28 was deducted from my account, i reversed this amount, and i called them and they said they will...

Category : Financial

(0) Replies

Country : South Africa

Netstar handed me to legal department over a year ago. Whatever the repayments were, I satisfied. I never heard from the legal department or any other department thereafter. The last few months I was being debited unnoticed by myself. I noticed that my bank account was debited and the the debit was returned, Unpaid. To my knowledge, I am not covered by Netstar, after I was handed over to the legal department and if I recall, I was asked abruptly, to pay the balance of the unit fitted...

Category : Financial

(0) Replies

Country : South Africa

Good day We asked multi choice to downgrade our account from the premier to access back in February unfortunately it was not done we were billed for the premier account. When we call multi choice they told me they can see on their side that we called bit the person who was supposed to down grade did not do so. I spoke to close to 3 people who promised to call me back but to this day I have not received that call, we have had no access to dstv for close to 3 months now because no one from...

Category : Financial

(0) Replies

Country : South Africa

Has anybody used Credit Clear. I registered with them to assist with paying my debt. I have been paying them for 3 months and I have not heard a word. All I got was a credit report. I paid 2 accounts without their assistance and still have 2 to go. They guarantee to clear your name and they also assist with getting a discount from the Institutions you owe money to. Is this a scam or what?

Category : Financial

(0) Replies

Country : South Africa

ON THE DAY I SUBMITTED MY APPLICATION AND DOCUMENTS AND ADMIN PAYMENT FOR A LOAN I GOT AN SMS STATING THAT MY LOAN WAS APPROVED. AFTER THAT NOTHING FURTHER. NO CALL TO SAY MY DOCUMENTS ARE UNCLEAR - NOTHING. AFTER 2 WEEKS OF ME PHONING EVERY SECOND DAY TO FIND OUT WHAT WAS GOING ON MY DOCUMENTS WERE ALL IN ORDER AND THEY WILL GET SOMEONE TO PHONE ME TO DISCUSS THE OUT PAYMENT OF THE LOAN. EVERSINCE THAT DAY (ABOUT 3 WEEKS AGO) NOBODY PHONED ME. I KEPT ON PHONING AND THEY KEPT ON TELLING...

Category : Financial

(0) Replies

Country : South Africa

FOR THE LAST 2 MONTH I AM TRYING TO LOAD A BENEFICIARY ON MY PENSION FUND WITH ALEXANDER FORBES AND I KEEP GETTING THE ERROR THAT THE NOMINATION OF BENEFICIARY IS UNAVAILBLE...WELL THIS IS UNACCEPTABLE

Category : Financial

(0) Replies

Country : South Africa

Old mutual Pretoria East so called financial advisor provided me with incorrect advice and as a result I am being forced to take a withdrawal and pay 35% tax. The guy cannot even speak English properly and has no clue on tax calculations. Instead of protecting my interests he solicited more business from me. I escalated it to his bosses and they cover up his mistakes instead of taking action against him. Old Mutual advisors cannot be trusted with your life investments due to their...

Category : Financial

(0) Replies

Country : South Africa

I have done a couches Lay bye at south gate Russells furniture shop 19/03/2016,which the consultant captured as a cash sale order not lay bye ,on the the 20th of April i went back to russels to pay to balance my layby and only to find that my account (money)is not reflecting anywhere on the system ,i was promised to be called as soon as they got a feedback from IT because they claimed they have logged a call,i went back again after two weeks to check on the progress but i was sent from...

Category : Financial

(0) Replies

Country : South Africa

I bought a dinning room suite on cash when they deliver the table was broken now the dont give me my money back they say its been paid on the 27 july but its not there I have been to my bank the money is not there they didnt even want to give me a copy of their payment to me,they didnt want me to speak with their head office they says their head office is not speaking with the customers they only gave me the call centre no of which I spoke with someone says she is not dealing with cash refund...

Category : Financial

(0) Replies

Country : South Africa

I CANCELLED MY SIM CARD WITH GLOCELL AN TODAY I RECEIVED A BILL FOR 362.76 CAN U IMAGINE I CANCELLED MY SIM CARD ON THE 01 JULY2016 BUT GLOCELL IS SO RECKLESS AN NOT DOIN THEIR JOB I NEED A RTEFUND FOR MY MONEY

Category : Financial

(0) Replies

Country : South Africa

I received a call on 7/5/2015 about an outstanding balance for Jacklin Enterprise of R159.99. I never ordered a book in the first place. After trying to sort this out over a few days from one person to another I just paid the outstanding balance. I paid R160.00 into their account on 29/05/2016. I was telephonically reassured that the amount was settled. When I asked for an invoice it took them two months to provide me with one, only to find out that there is another amount...

Category : Financial

(0) Replies

Country : South Africa

STAFF MEMBERS OF OLD MUTUAL EYETHU ORANGE FARM MALL DISCLOSE CUSTOMERS PERSONAL INFORMATION TO FRIENDS AND COLLEGUES (HONESTY AND INTERGRITY). ABOUT THE LOAN AMOUNT OFFERED TO YOU AND HOW MUCH IS LEFT AND WHEN IS YOUR PAYMENT DUE AND HOW MANY MISSED PAYMENTS YOU HAVE, BAD MOUTHING YOU AND WHERE IS THE CUSTOMER SERVICE IN THAT? THIS WAS DONE BY FRANK AND LONDIWE AS WELL AS THEIR LADY RECEPTIONIST.

Category : Financial

(0) Replies

Country : South Africa

My husband applied for a cr card for car rental use. we were told there is an existing card on his profile with a legal hold. we exited debt review in 2012 and all debt was paid. they branch spoke to 5-6 people at card division and said credit must approve. cr did approve the 26.07.2016 and now when we want to find out what happened to the application he is still being refered to legal. the card actually got a cr bal of r54 as per the branch. card division service is very very poor and we are...

Category : Financial

(0) Replies

Country : South Africa

I bought a Nissan NP200 and it was financed by Absa. I have requested a settlement amount on the 02 July 2016 and over the phone inside Absa branch and I was told that the settlement shall be R68000.00 and it was valid for that day only. On the 02 July the monthly installment of R2800.00 debited. I then went and acquired sufficient money to settle the car. On Monday the 04th July I visited another Absa branch with cash to settle the car. I now requested a settlement hoping it would be...

Category : Financial

(0) Replies

Country : South Africa

I bought a Nissan NP200 and it was financed by Absa. I have requested a settlement amount on the 02 July 2016 and over the phone inside Absa branch and I was told that the settlement shall be R68000.00 and it was valid for that day only. On the 02 July the monthly installment of R2800.00 debited. I then went and acquired sufficient money to settle the car. On Monday the 04th July I visited another Absa branch with cash to settle the car. I now requested a settlement hoping it would be...

Category : Financial

(0) Replies

Country : South Africa

Parent was admitted to Wigers hospital on about the End of May for surgery due to diabetes. I was required to pay upfront within 24 hrs a sum of R110 000.00 before she would be admitted. This was done by EFT.Patient admitted operation successful. On the 6th June I recieved a mail stating I was due for a refund as I have over paid according to the operation quotations. I was truely greatful. All the required document were forwarded so as to allow the refund. There has been various...

Category : Financial

(0) Replies

Country : South Africa

I vacated in one of their flats and they are charging me painting the flat and a loose electric plug at amount of 5000,they took all my deposit which is 3770 and they are saying I'm owing them 2015 and if I don't pay I will be blacklisted so I should start paying from 1 of August, it doesn't make sense to me.

Category : Financial

(0) Replies

Country : South Africa

In September 2006 I bought 100 shares from Phuthuma Nathi (Multi Choice). I have not been paid any dividends ever since. When I enquired in February 2016 the reason why I have not been paid the Annual Dividends from their Call Centre I was told that they could not locate my shares. Eventually they found them from the suspense account of which I didn't understand the reasons for because I had not changed any of my details. I was given verification forms to complete and they reinstated my...

Category : Financial

(0) Replies

Country : South Africa

I am Hendri Coertze. I have submitted my 2013/2014 financial year assessment, my 2014/2015 and my 2015/2016 financial year assesments. On several inquiries at SARS Vereeniging I was informed that these assesments are with the auditeurs in Alberton. To date I have not even received an aofficial notification that the assesments were received or the slightest information of what is happening to them. This is a pathetic performance and then the present government wants me to vote for them! I do...

Category : Financial

(0) Replies

Country : South Africa

On the 21 of july R4995.00 was taken my my capitec bank account without my authorization,my vodacom network was offline so thta I could not see what was happening. On the 23rd I went to an ATM to go and withdraw but to my suprice there was nothing left. I went to Capitec branch in Mamelodi East to report the matter and was told to wait for 7 to 11 days so that they could tell me was happening. I never got any respond unti I called on the 8th of july and was told they still looking into the...

Category : Financial

(0) Replies

Country : South Africa

Hammonds And Pole Attorneys have not cleared my name on their system Vodacom says I still owe them money and I have paid up this account on February. I was assisted by Thenjiwe Mkwanazi, William Tshabalala, Tebogo letsoalo, Nomppumelelo Shesi Carene Venter

Category : Financial

(0) Replies

Country : South Africa

My name is Thabiso Joshua Johnson, account number 21095, I have paid up this account almost a year ago and they still have not up dated my credit profile, it is very misleading and dishonest, due to this fact I cant buy a house for my family - very very bad bad service - can someone please assist in this regard

Category : Financial

(0) Replies

Country : South Africa

I had a loan with these people years ago and it was paid up they never updated there system only to allow a bloody garnish order to be placed on my name best of all is after the garnish order was done the lawyers bertus venter attorneys still steals my money and then the remove the garnish order and after a month puts it back on what the hell is this

Category : Financial

(0) Replies

Country : South Africa

Good day I have been trying to contact the Durban Musgrave contact numbers with no luck of the phone being answered.Used the ussd option for an agent to call me back that too no luck.Used the [email protected] no response from any of these options.The company does not provide any monthly statements to know how much is still outstanding and I received interest on my balance and I was told that it was for calls which were made to me whereas the number was no longer working and had a debit...

Category : Financial

(0) Replies

Country : South Africa