General Complaints

I recently received my credit record showing that I have an overdue account with Justine in Namibia. Apparently I opened it in 2008. Problem is first all I've never been to Namibia. I called the number for enquirers and I was sent from one consultant to another. I spent about 300 worth of airtime on this day and no help. The trans union credit company can't do much for me as they don't have the details of this account. And I need to wait 21 days of which I don't have as I need to buy a house...

Category : General

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Country : South Africa

Dear Peter Refer to my writing to you regarding the bad attitude and poor services from Samsung & MTN Up to date my problem are not solved !!!!! Please follow up. (Nearly 1 month !!) THANK YOU Veronica

Category : General

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Country : South Africa

I have purchased a 15 x 42 marque tent from these people, they are very eager to offer you services but once you pay you never hear from them again. Being from Namibia I had to do all the calling, emailing and following up, and you get so many empty promises, to the extent that we were promised delivery of goods week after week almost 3 months passed and I had to call week after week. The sales lady Elvena Pillay made empty promises week after week, and even sent us waybills of goods...

Category : General

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Country : South Africa

Hi For the pass 5 weeks i've been going to your Dischem Overport city branch every week some times twice a week, regarding the stock of Mont Blanc Legend deodorant, i get dont care attitude from the staff, who never know when they getting stock, neither do they try assisting by checking with the company when will stock arrive or even bother to take down my details and call me back. When asked to speak to the manager i keep getting told that shes on break. How does a store not have stock...

Category : General

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Country : South Africa

On the 18 March 2017 I took my shoes to London Keys in Riversquare to have heels shortened. They cut the heels and drilled holes into them but they just couldn't get them right. The owner Corran kept promising he will attend to them. In October 2017 I discovered they closed down the shop without informing me. I tracked their other shop in Vaal Mall. Corran suggested he give me my shoes back and R80 refund after the damage he has done to my shoes worth over R1000. I fail to understand how on...

Category : General

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Country : South Africa

They phoned and offered a complimentary 5 liters to be sent in a box costing R99 a liter Arriving however was 25 liter container Upon investigating i found that this is an old practice of theirs Crooks

Category : General

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Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

(0) Replies

Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

(0) Replies

Country : South Africa

I am a pregnant woman walked in to the store today 17 Nov 2017 was craving for chicken so me and my husband went to buy, so I asked for a bathroom while my husband was waiting for me they refused. I first asked the security guard he told me the toilet was out of order. I decided to go to the kiosk to the african lady that was standing there she refused telling me the toilet was out of order. I asked them if where did they relieved themselves? They said they don't which that was so childish to...

Category : General

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Country : South Africa

Vodacom Placed me on ITC saidf owe them R4961 but my account is over R5,000 in credit . Vodacom send me statement this week. Send documents to them to take it off ITC but nobody cares or come back to you. I want to hand it over to my attorneys and all costs must be vor Vodacom account. I also asked them to refund me the credit balance this is also not done yet. Thank you Willie Toerien 0836564577

Category : General

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Country : South Africa

Dear Makro, Since the 31st of August after sending all the required documentation as communicated by your Thomas Sebatana our company, Midstream Electrical Supplies (Pty) Ltd still have not been able to open the Zero Limit Account. Our company overpaid R1 100 in total via two different transactions and opening the Zero Limit Account is apparently the easiest way to use the funds, as per communication received via your Thomas Sebatana. It is now -+2 ½ months without successfully...

Category : General

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Country : South Africa

On 17 November 2017, I was in the Pep store in King Senzangakhona Shopping Centre/ mall at ulundi. The store was opened 5 minutes late and I believe it would even latter than that should not I knocked on the door. When I indicated my dissatisfaction about this, the cashier named as Busile on my slip told me that every store has its problems and if I complain it means I will keep complaining everyday. She further told me that if the store is close I should go to another pep store which is...

Category : General

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Country : South Africa

PURCHASED SERTA BASE AND MATTRESS TWO AND A HALF YEARS AGO MATTRESS FRAYING FLUFF COMING OUT FABRIC OF INFERIOR QUALITY BASE CREAKS LIKE IT WANTS TO COLLAPSE. cOMPLAINED TO SERTA BUT THEY ADAMANT THAT I HAVE TO PAY FOR REPAIRS AND RE-COVER OF MATTRESS. I HAVE OTHER BEDS FOR FAR MUCH LONGER BUT NO PROBLEM WHATSOEVER ONLY SERTA GIVING PROBLEMS. STAFF AT SERTA ARE VERY ARROGANT AND RUDE.PLEASE HELP ME I AM A PENSIONER.

Category : General

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Country : South Africa

here is my proof of my mop I bought on 23/01/2017 it is broken and they refuse to help me on my one year guarentee to replace my mop i have tried everywhere possible to buy a new stick but nothing in stock could you please help me

Category : General

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Country : South Africa

Hi, I requested a quote from the above mentioned company, the quote was sent through, I called Clive Keppler to ask him to remove somethings from the quote as it was going above my budget, as he was the one I was communicating with from the company. He did that and explained to me the payment arrangements, he then said if I can pay the full amount of R7520.00 he will then give the 10% off. When I went to do the payment he forgot to minus the 10% as promised. Then I asked him about the 10% he...

Category : General

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Country : South Africa

I took a contract phone with telkom promenade mall branch on the 23 September 2017 Saturday. The phone had battery life issues, i then returned it to store the following Saturday. I was told the phone can only be repaired not replace as the 7 day warranty has elapsed,which i did not understand how because the call center said its fine i can send it back Saturday anyway, they booked it for repairs. I then waited for an sms telling me my phone is ready to be collected but i never received it...

Category : General

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Country : South Africa

My Name is Justice Ravhura Monday, August 21, 2017, I requested a quote for drilling water at my place Lunungwi Village, Vhembe, district under Thulamela Municipality. I received a quote from MVS Borehole drilling owned by Sam (0725382153). He advised that i paid the transport of R1800.00 and then i will pay the rest of the amount when the truck is at the site. I did as per the agreement, I paid R1800.00 for Transport and the remaining R23000.00 on the day the truck was at the site....

Category : General

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Country : South Africa

I paid more on my account with Makro and only to find out my account was already handed over to their lawyers. I was therefore referred to their lawyers for refund since April. I called a number 0113179700 several times all the time they promise to attend to my problem. The last time I called they gave me a ref number RR224799 and they said I must email their supervisor at [email protected]orlam.co.za to provide banking details and I sent the email on the 03/08/2017 and there response up to today....

Category : General

(0) Replies

Country : South Africa

Good day last week I went to checkers at westgate mall in Mitchell's plain. They had specials on Kellogg's 1kg on the opening of the special running from 16-22 October. The shelf was empty on arrival at the shop they informed me they waiting on a truck this is not the first time nor the 2nd time its the 4th time it happens to me. Why is that always happening at that checker's as I'm not happy to go there anymore as they always don't have stock that they advertising on paper can you please...

Category : General

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Country : South Africa

It took more than 60 days from June until now october ,till to day my care it not being fixed,I had to apply for a credit card in June, in order to pay my access claim,for I thought they were going to fix my car in 2 weeks, that was not done,I used the money for other emergency, the following month I apply for an additional personal Loan, to pay my access, still my car was not fixed, for now I needed to write an exam,I needed my car to drive my self from Joburg to Pretoria, I called in and...

Category : General

(0) Replies

Country : South Africa

I just want to complain regarding last night on 20/10/2017 my house power was shut down in the middle of my wife cookiking for me due to my open heart surgery so that I can have my medication, I called in at 19:40 and spoke to Vuhiso who told me they will be on they and gave me a ref: 218867274, a hr and later I called in to and gave the reference number Mowandi and he capped me waiting for long time then he told me the guys will on 21/10/2017 and I ask him now what about me and my wife...

Category : General

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Country : South Africa

I went to safari outdoor in stellenboch to buy a cz p09 fire arm. I paid cash the day for the pistol and the sales person gave me the application form for that fire arm to apply for my gun license. Myself and the sales person checked the serial number on the pistol and the forms to confirm that the pistol that I have checked and paid for is the correct one. After receiving my competency from the SAPS 3 months later. I went to the SAPS to apply for the lisence for my new pistol. At the SAPS...

Category : General

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Country : South Africa

My mom is a pensioner and we informed Sassa 2 weeks ago about my moms situation. Her atm pin doesnt work and they told us that they will come out and assist us at home because she cant walk. Today her grandchild visit the office again and they told her that my mom's form was stapled together with another pensioners form that they visit already and it's not garenteed if someone will come out to to assist my mom the next day.Who's fault is that.That's unacceptable. Regards Lyndia Kroukamp

Category : General

(0) Replies

Country : South Africa

I am utterly disgusted by the service of cellc once again. I complained about my contract before it had just been taken lightly. It seems everyone who is apparently trained at the call centre has been trained differently for the same company. I am so frustrated that I have an incorrect bill amount , called to find out why and was told by an agent that my upgrade from 2months ago is not R199 but R289 really? I have been misled firstly plus it took about three phone calls just to make sure...

Category : General

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Country : South Africa

Resigned from my company end April 2017. submitted my claim to SALT EB on the 13/6/17 to [email protected] and was told to follow up in 10 working days to check whether they received claim. called them and they couldn't find the forms. then sent to one of the agents personal company email address. Was confirmed that it was received, noticed an error that the employer made on the form but said they would correct it. was advised to wait 8-10 weeks. and that is when the runaround...

Category : General

(2) Replies

Country : South Africa

Hi I bought a Cellphone at Pep on 21 September 2017. The phone began to be faulty on day 5, and I went to the nearest Pep store to report, they refused to take it, saying I must send phone to original store. The original store is 400ks away. The phone is still with me, I contacted Customer Care Line, and was advised the Regional Manager will contact me, I have not been contacted up to today. I need my money back, and I am planning to drive to the original store, I have just...

Category : General

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Country : South Africa

I had my ear pierced at dischem I parkmeadows in the year 2013. My one side healed nicely whilst the other side couldn't heal. I took off the earing but then a dumbu started growing. After 2 years it had grown so big that I had to go to a doctor to cut it off but he told me that they had pieced me on d vein where there is blood flow so it'll still come back no matter how many times I can get it removed. I didn't take the matter with dischem because I had lost the receipt so I had to cut it...

Category : General

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Country : South Africa

selldirect hou nie by die telefoniese kontrak wat hulle aangegaan het nie.Dit is nou al twee weke en ek het nog geen diens nie. rekening nr.10272; bestel nr.1332567

Category : General

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Country : South Africa

Be very wary of shopping in Checkers Mall of Africa. Staff are poorly trained and rude. Bought cultured cream on the 07/10/17 the sell by date was 02/10/17.Asked assistant behind the bread counter if the loafs of bread where fresh today in which she replied YES. Once home found out it was stall and yesterday datch. I'll never shop at that branch or any other one again.

Category : General

(0) Replies

Country : South Africa

Took my vehicle in for repairs at Galliga autobody. Was told that I would be called later that day a given feedback on the progress of the vehicle and if the parts had been purchased. Nothing ever happened till I called the next afternoon asking for a update. A 2/3 day job was finally done in 4 and a half. These guys promise the world and produce NADA NOTHING. Service is really bad. Only person that was helpful was Henry the workshop manager. He had the decency to call after I complained...

Category : General

(0) Replies

Country : South Africa

Hello MAM/ SIR we were sold a house under false pretense, The previous owner called a contractor out just before the sale of the in 2015 to quote on the roof, it just so happened we called the same contractor out to give us a quote and he said he did a quote on the roof and told the previous owner his not going to touch it and his noted it on our quote. THE estate agent brought a discloser form for the previous owner to sign and he refused to sign it, the estate agent did not advise...

Category : General

(0) Replies

Country : South Africa

Hi I have a complaint against Tel joy my account has been in arrears however i have managed to pay my account. This month marks the last payments of my account and I was emailed and advised by a very rude and arrogant consultant that I owe an admin fee. I was never advised of this previously that because I pay cash, make deposits or Online transfers I would be charged an admin fee. The consultant has emailed me what I owe and on the admin fee was not stated. Then an email was sent stating...

Category : General

(0) Replies

Country : South Africa

UNBELEIVABLE! Have tried for six months speaking to both the Planet Fitness gym and their Call centre as well as various staff and Managers. I was told by :Johan" at the Gym brancht hat he will sort this for me ..he prides himself on being PRO ACTIVE..he will get back to me... STILL waiting for a Mananger ...ANY Manager to call me back despite numerous calls, at my expense, to various staff and call centre Managers. 6 Months....Later. Still no Joy... Even with a Doctors letter. NO...

Category : General

(0) Replies

Country : South Africa

I would like to complain about the service at KFC in Rynfield it is so pathetic and terrible, the orders are always incorrect, at drive through orders are taking forever, you need to switch off your ignition for about 15 min before you can move forward in the que. Walk in it's more than worse, it's a night mare, there always shortage of staff, especially on month end where people got paid and flocking to buy KFC. You wait for 1:30 min before you can get your order. And this is not...

Category : General

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Country : South Africa

I tried to open an account with Virgin active at the Workshop in Durban, lat year early March, the salesperson who assisted me advised that there was a promotion for that day, I will need to pay a discounted prise or R375 joining fee, I then paid cash of R400, signed documents(2 years contract) and was given the excess card, after two weeks I received a call from the very same guy who said that my signing documents were incomplete and my signature was not matching of which I need to visit...

Category : General

(0) Replies

Country : South Africa

I ordered the promotion Alicia 16pc Queen Unlined Set which I ordered on the 2nd of October 2017 and was delivered on the 9th of October 2017, delivery was signed of by my brother as I was at work when I arrived he showed me that it was only 1 big bag I then opened the bag and counted the pieces I saw that the set of pink curtains and tiebacks was not in the set I contacted the call centre on 0861466324 and the lady confirmed that the order was incomplete took all my details and said that the...

Category : General

(0) Replies

Country : South Africa

I ordered the promotion Alicia 16pc Queen Unlined Set which I ordered on the 2nd of October 2017 and was delivered on the 9th of October 2017, delivery was signed of by my brother as I was at work when I arrived he showed me that it was only 1 big bag I then opened the bag and counted the pieces I saw that the set of pink curtains and tiebacks was not in the set I contacted the call centre on 0861466324 and the lady confirmed that the order was incomplete took all my details and said that the...

Category : General

(0) Replies

Country : South Africa

I started working at Sakhile Ezweni 2016-2017.The contract ended on 2017-03. The owner of the company (LEROY) started deducting money on my salary and not submitting to NBC.He is refusing to pay my money which he started deducting in on 2016. When ever he is confronted he is always make excuses and insult.Till today money is not pay in my account and the always make promises that the money is going to be payed at the end of the month. I need assistance on this matter and I have be abuse by...

Category : General

(1) Replies

Country : South Africa

purchased an item on sale but was override @ the till in my presence and when i asked why i ws told that its nt yet marked on the label but scans the marked down price. The manager has no morals for corning customers like that. She needs to be taught how to handle customers and provide good customer care. I returned the item then was told i wont have a slip while i hav other items with .....please look into this plea of creative a wwarm atmosphere for us.

Category : General

(0) Replies

Country : South Africa

Yesterday, I and my wife went to Shoprite centre in Mandalay (Thembukwezi Center) to buy some few Items. My wife also asked for R15 Airtime and R50 cash back, the tiller lady didn’t give her the R50 cash back instead we were given another airtime of R50, then when we were outside I ask for the R50 because I wanted to buy something from another shop, that’s where she notice that the tiller lady made a mistake, then when we return to the store, the tiller lady was so rude and ignorant then...

Category : General

(0) Replies

Country : South Africa

3rd day no electricity Monday 9 they came and repair the line and leave us in the darkness till today. Doing the follow up its not easy to get hold of them line always busy. Last time they mentioned the the box is locked definitely can this issue take for more than 3 days just failing to fetch the keys and came back and switch on the plug or even its not that we cannot spend more that a week in the darkness City Power must add some employee s if they are few we cant struggle like this...

Category : General

(0) Replies

Country : South Africa

Scope of work; To supply and install a 3bag sand filter using clients existing sand R3500.00. Work was not completely done as per quoted scope. I will never use this company again

Category : General

(0) Replies

Country : South Africa

I have a problem with a estate agent in witbank we did pay our rent and nouw we get a breach of cotract and its not the first time

Category : General

(0) Replies

Country : South Africa

Can somebody please help me I have asked RCS Cards numerous times to stop my subscription. I went to Cape union Mart Tygervalley twice to stop my account, in July and in August. I was told someone will phone me, as they do not have the capacity to stop the subscription in store. Nobody phoned me! I e-mailed RCS 7 times to request the stop, but go no replies! I received one e-mail on Sunday telling I have to settle the balance of my account before it can be stopped. That I did...

Category : General

(0) Replies

Country : South Africa

I have 2 Samsonite 81cm suitcases and have tried to obtain a suitcase combination lock strap to secure them. The Samsonite lock straps are too short at 200cm as in order to secure a Samsonite 81cm bag lengthwise one needs a strap 225cm long end to end, seems they don't design their equipment to actually match their own products. Amazingly I have a Delsey strap that will actually fit the one Samsonite, but I need another of any brand.

Category : General

(0) Replies

Country : South Africa

Blades and Triggers conned my son(A minor 17yrs) into paying R500.00 lay buy for a air gun.The next day I phoned Junaid (manager)to ask for a refund.He refused a refund and referred me to owner Kabir-He was very abrupt to me. he said, I quote "no one put a gun to his head and made him buy so why should I give a refund".According to CPA-it is within my right to ask for a refund.Please help. GOD BLESS Chris

Category : General

(0) Replies

Country : South Africa

Good Day Hope this complaint finds you well. Firstly I would like to start off by saying that your service is pathetic. From this morning I have spoken to four different people who all some how confirms that there is nothing wrong with my line. Found that so strange because while we were speaking the call ended at least four times. Where I had to call back and explain my conversation all over again And no one even bothered to call me back. Still no one believed me. Not to mention all the...

Category : General

(0) Replies

Country : South Africa

ir/Madam. My name is Philip Cooper from Ozonezone in Pretoria. I have been doing ozone treatments for the past 15 years and from time to time I buy used oxygen concentrators from private people. I then sell these machines to people in need of oxygen. About 2/3 weeks ago I sold a concentrator to a Mrs Lottering in Pretoria. Your representative Thabo was asked to come and pick up the rental machine. On arrival at Mrs Lottering he then looked at the machine that they bought from me, Thabo...

Category : General

(0) Replies

Country : South Africa

Yesterday my mother went to shoprite with her 2 grandchildren in Belhar by the airport mall, she arrived at the shop at 8am the morning , she just needed to buy a few things as she cannot be on her feet for long , ( spine problems, diagnosed with cancer , high blood etc ) she walks with crutches , the ques was so extremely long as she had been in the que already for more than an hour , she then asked for the management to assist her in helping her to front of the que as she is getting very...

Category : General

(0) Replies

Country : South Africa

To whom it may concern. I have been a loyal customer to the AVON brand for the past few years now. I am furious with the last product I bought. See the pictures below of what the product did to my face. I discontinued with the product to see if it was the product or not, and started to use is again to then got the rash I have. It seems that I am not the only one experiencing the problem. A colleague of mine also bought the same product and also experienced the same fate as me. I...

Category : General

(0) Replies

Country : South Africa

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