General Complaints

I had a subscription with GetMore 247 which I changed my mind about and requested to cancel. in August I sent an email asking it be cancelled, their consultant Roelene Classen emailed back stating I needed to serve a 30 day notice which I was never informed of, but I obliged and served the notice. I let it slide thinking they would have cancelled there after, only to realise later in the year that they had still been taking the charge. I called them and the consultant I had spoken to was...

Category : General

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Country : South Africa

BEEN REQUESTING TO CORRECT MY DEBIT ORDER DATE SINCE LAST YEAR MARCH 2017 AND TO DATE NO ONE IS WILLING TO FIX THIS YET THEY KEEP PROMISING TO SORT IT OUT EVEN WENT ONE OF THIER BRANCHES ON THE 3RD OF DECEMBER LAST YEAR STILL NOTHING. WHENEVER YOU CALL THEM THIER ACCOUNTS DEPARTMENT IS FOREVER HAVING SYSTEM PROBLEMS AND TAKE DOWN YOUR DETAILS YET NO ONE EVER CALLS BACK. WHEN THEY WANT NEW BUSINES THEY VERY PROMISNG A SUPER CUSTONMER SERVICE BUT ONCE THEY GET YOU IN THEIR BOOKS, YOU NO LONGER...

Category : General

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Country : South Africa

Ibought bradley sofas in 2015,in 2016,the sofas start cracking ang peeling,I report the matter,my sofas were taken for repair,when the sofas come back I realised that it was fixed so I askd them to take them back coz I wasnt satisfied,ok I called them,bt I ddnt get help,I ended up begging them to bring them even if they were not fixed coz it was 6 mnths since they were taken,ok they bring them back and arm rest were broken nd they were full of glue on them,I called the store and report the...

Category : General

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Country : South Africa

We've paid for a flower delivery 4 days ago still no delivery. They've decided now when to deliver, this is pathetic. On date of placing order the consultant could not even spell. It took me more then half an hour to finalize the order only to realize on receipt of the Invoice all details for delivery were wrong. This is incompetent staff. Please Net Florist catch a wake up!!!!

Category : General

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Country : South Africa

My patio furniture was damaged during my move and Excuss is not taking responsibility for it. They are not answering my phone calls or emails. They tell me the driver said the furniture was perfect when he offloaded, a case of he said, she said. Don't use them, they also quoted me 6 men to offload and only 4 turned up. They'll promise you anything to get the business but it's all empty promises! Avoid using them.

Category : General

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Country : South Africa

Waltons online order done. Delivery confirmation received. No delivery on date promised. On enquiry were referred from one branch to another. Secretary at bloem branch told met to ‘google’ the new castle contact details. She doesn’t have it. New castle branch orinised delivery 5 days later. More than 3 weeks after order was placed. Order again not delivered. On enquiry new castle branch told us it was delivered to the wrong town- even though I have proof of correct delivery details on...

Category : General

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Country : South Africa

Ben from Top Dry Carpet Cleaners came to wash my carpets which are faily new and not very dirty, there were specific marks that needed to be removed. A day after the cleaning I noticed big white marks all over and the same dirty marks that were there before he washed them. I contacted Ben who said he would come and clean the spots again, he has never pitched, I have phoned him and left messages for him, he is totally ignoring me. I paid this man cash the day he did the job and now just...

Category : General

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Country : South Africa

When returning my Bantum LDV to OR Tambo on 18th January 2018 after a trip to Zimbabwe the vehicle mirror had been ripped off. After insinuating it had always been so they asked me to submit a quote for repairs. This was sent to them on the 19th January. Since then nothing was forthcoming from Mr Meiring Muller. It is now almost a month and I will soon be going to all the local newspapers to warn people about their vehicle being damaged without repairs.

Category : General

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Country : South Africa

MY PARCEL EP846267758US WAS SENT LAST YEAR NOVEMBER. WE CAN TRACK IT TO JIMCA WHO SAID A ATTEMPTED DELIVERY WAS MADE...(TO WHERE???) I COLLECT AT MY POST OFFICE AND THEY ALSO ARE GETTING NO RESPONCE TO QUERIES. I HAVE REPEATEDLY EMAILED THROUGHOUT JANUARY AND THEY DO NOT EVEN HAVE THE DECENCY TO RESPOND. WHERE IS MY PARCEL?

Category : General

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Country : South Africa

I upgraded on 30 November 2017 and I was told that I would receive an iPhone 8 64 GB Space Grey in color within 2 to 4 weeks. I never received the phone. Upon enquiry I was told that they have no stock which was not told to me on my application date, (how can a company sell something whilst they do not have stock or at least inform the buyer of the situation.) I then phone the call center and was told that everyone was on vacation and I receive the phone within a week, I never did. I...

Category : General

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Country : South Africa

At PG Glass in Nelspruit the frontline staff at the help desk/reception area have a very bad attitude. my insurance sent me there to assess my car, I greet them they ignored me. I told them why I ma there they say their system cannot pick my identity. I called my insurance, they say I must tell them (PG Glass) to do it manual but they refused. I went back home frustrated. I called my insurance to call them and they did, I sent my car after 2 hours they did it on the very system they said is...

Category : General

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Country : South Africa

I will attach the email with all the proof.

Category : General

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Country : South Africa

Please Find attached complaint that I submit on behave of my aunt - Magda Lloyd. She don't have access to the internet or e-mails therefore hope you will be able to assist her with her problem. She upgraded her VODACOM Cell phone contract at GAME KOLONADE SHOPPING CENTRE in May 2017. They deduct monthly more or less double the amount of her contract starting from her upgrade in MAY 2017. After numerous calls and mails to VODACOM, nothing is done to correct the problem. According to...

Category : General

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Country : South Africa

On the 06 November 2017 I went to telkom cradlestone mall to buy a WIFI router on the plan of R99 15GB p/m.i was assisted by a sales lady by the name of Martha.i explain to her that I have a contract of 500 mb every month with telkom but I'll like to cancel it and start a new one of R99 15GB p/m.she had no problem she proceeded with my details and gave me the router.then during the same month of Nov my WiFI stopped woking.i then phoned telkom service centre to ask what could be the problem....

Category : General

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Country : South Africa

On the 06 November 2017 I went to telkom cradlestone mall to buy a WIFI router on the plan of R99 15GB p/m.i was assisted by a sales lady by the name of Martha.i explain to her that I have a contract of 500 mb every month with telkom but I'll like to cancel it and start a new one of R99 15GB p/m.she had no problem she proceeded with my details and gave me the router.then during the same month of Nov my WiFI stopped woking.i then phoned telkom service centre to ask what could be the problem....

Category : General

(0) Replies

Country : South Africa

On the 06 November 2017 I went to telkom cradlestone mall to buy a WIFI router on the plan of R99 15GB p/m.i was assisted by a sales lady by the name of Martha.i explain to her that I have a contract of 500 mb every month with telkom but I'll like to cancel it and start a new one of R99 15GB p/m.she had no problem she proceeded with my details and gave me the router.then during the same month of Nov my WiFI stopped woking.i then phoned telkom service centre to ask what could be the problem....

Category : General

(0) Replies

Country : South Africa

On the 06 November 2017 I went to telkom cradlestone mall to buy a WIFI router on the plan of R99 15GB p/m.i was assisted by a sales lady by the name of Martha.i explain to her that I have a contract of 500 mb every month with telkom but I'll like to cancel it and start a new one of R99 15GB p/m.she had no problem she proceeded with my details and gave me the router.then during the same month of Nov my WiFI stopped woking.i then phoned telkom service centre to ask what could be the problem....

Category : General

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Country : South Africa

Extremly bad service from MTN and their supplier Mondo/Rewards Durban. In June 2017, Mondo/Reqwards (MTN provider of choice) contacted me regarding an upgrade on my cell phone ...I advised them that I didn't want an upgrade and my monthly premium would drop. Great....I have a secondary cell on my contract for my daughter. They contacted her and she did want the upgrade but on a slightly lower package to which they agreed upon. On returning from the US in September 2017, I checked my...

Category : General

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Country : South Africa

I went to pep store in port Elizabeth daku rods to buy car toys for my child the stock was removed to the back, And stocked school clothes but no one was willing to get the item , I left the store empty handed.all I Was not assisted at all.

Category : General

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Country : South Africa

Are children whose fathers are in prison not supposed to have IDs? You know that to get an offender out to home affairs to sign and for them to get affidavits is a story there are long processes to be followed in there before they can take them out there to sign for their children meanwhile a Childs life is at standstill they cannot even open accounts or do whatever. And worst of all you know that the offenders are always taken to far far away jails away from home so how can you demand a...

Category : General

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Country : South Africa

DEAR PETER I AM DESPERATE NOW..... MY FIRST COMPLAIN TO YOU STARTED IN OKT. UP TO DATE I STILL HAVE NO !!!!!!!!! RESPONSE FROM MTN OR SUMSUNG. AND THAT IS TOTALLY UNACCEPTABLE WHAT IS NEXT STEP I SHOULD TRY TO GET RESPONSE FROM THEM PLEEEEEEEEASE HELP MY. THANK YOU VERONICA KLEYNHANS

Category : General

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Country : South Africa

I purchased R307.48 worth of goods ( this included a R120 cash back). The teller swiped my debit card, I received an sms to say that the money had been deducted from my account. The tellers machine would not do a print out so she called a supervisor. I was then informed by the Manager Mr Milton Wessel that the funds had NOT been deducted from my account and he didn't care what my bank statement said. I was prevented from taking my purchases with me , nor did I receive my R120 cashback. At...

Category : General

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Country : South Africa

Be aware, Putters World charged me R650 to repair my Fridge and instead of fixing it, they destroyed it.

Category : General

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Country : South Africa

Good day Peter I bought some clothing from over seas, and the parcel was delivered in South Africa on the3rd November 2017 to customs on the 14th November 2017, transit to Witspos on the 16th November 2017, in transit to Booysens on the 17th November,and finally to Booysens post office on the 21st November 2017. I went to Booysens post office on the 28th November to collect the parcel, and was informed that their network is down and there manager is off sick and that they could not help...

Category : General

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Country : South Africa

TFG stop robbing me my financial freedom in 2010 the ladies in one of your stores stole my card and used it when i tried to challenge the matter i was told that i m liable i managed to pay the account en then i closed it in 2012. I recently tried to buy something en i was told i have judgement on my sportscene account how is that possible because my account was closed in 2012. i phoned TFG customer services on the 11 October 2017 they told me that they will sort everything for me. Every week...

Category : General

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Country : South Africa

I had a full knee replacement done on the 30th June 2017. I had 2 months of physiotherapy and my physiotherapist suggested I join a gym to strengthen my knee and leg. I went to Virgin active Morningside and explained to the consultant that I wanted a short contract at the lowest price with no increases over the contract period. He told me that a year contract was the shortest I could take and I do not want to have increases as I was already paying R517 per month. My contract started on...

Category : General

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Country : South Africa

i bought furniture cash 12 days ago and was told i would receive delivery within 7 calendar days. and when i call they tell me about the new system for delivery but i do not know how that is my problem because i bought and they need to deliver. and the receptionist at the head office was so rude to me and basically i was told i can not have my money back. i found 5 more customers there today with the same problem. they are slowly loosing us.

Category : General

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Country : South Africa

Good day, I have ordered something for same day delivery and called at 15:00 to hear if it will be delivered by 17:00 due to that being business hours. I was rudley told that it will only be delivered half past 5 but he will speak to his driver and get back to me. He never called back. When I called again 16:10 the excuse was that it is going to be late due to traffic. I fail to understand that if a order is ready for delivery at 15:00 how it takes 2 and a half hours to get delivered...

Category : General

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Country : South Africa

I bought the car at auto pedigree new castle from Sphamandla and his manager Lihle Duba,since i bought the car 3 months back i didnt receive the number plates, license disk,spare key and copy of contract.When i ask the sales person he told me its no longer there responsebility to license the car i must do it for myselff.i tired to always call them and to drive from embalenhle secunda to new castle with my petrol.I will be glad if they can license my car and bring number plates as where im...

Category : General

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Country : South Africa

What a frustrating and disappointing experience. Two weeks after I left curtains to be fitted with block-our and eyelet-band to be replaced, I was told by to rather fetch my curtains they do not want to help me any more. Two weeks of phoning and waiting to be phoned back - with the first of my calls phone call being returned today only. I am so glad I used another provider to fit blinds and curtains for my new house.

Category : General

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Country : South Africa

Good afternoon, we are having problem with Twane Buses from Pretoria CBD (corner Pretorius and Paul Kruger) to Danville 2,4 and 5. the buses are not always on time. last week Friday we waited from 17:00 until !9:10 for a bus, usually the buses come after every 30 minutes from 16:00. Yesterday we waited for an hour before the bus(Danville 5) came. While we were still on our way the driver decided to just stop and buy good for his dog, without even informing us.

Category : General

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Country : South Africa

African Mediums is an Indian company that has 3 branches in south africa,in Durban,johannesburg and cape town. In this company Indians are bosses ,managers,and they are the only one who are on top.Black south africans are treating like shit!!!no matter your experience or your education,it does not matter to them. They are bullies specially when the want to get rid of an employee and they don't have a good reason...they can insult you it is fine for them but blacks are not allow to insult...

Category : General

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Country : South Africa

I am really upset with take alot. I just done 3 orders when I received it.3 items that I paid for was not in it. I contacted them via email the respond to say 1 item is the in.I aready made payment for everything

Category : General

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Country : South Africa

Nedbank refund to be paid back into other account is taking 3 weeks. Every time when I phone they have a different answer from previous consultant. Leave numerous messages to team leaders and no one is responding.

Category : General

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Country : South Africa

I lodged a complaint with Proctor & Gamble in May, 2017. I was told by their consumer customer care division that the complaint had been escalated to their technical and knowledge division. The complaint was that the rubber coating on the Braun electric toothbrush had become "tacky" and soft and could be rubbed off. Each time I query, I am given the same story that the complaint has been escalated. Each time I am given a new reference number. I now feel that they believe I am a nuisance and...

Category : General

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Country : South Africa

I recently received my credit record showing that I have an overdue account with Justine in Namibia. Apparently I opened it in 2008. Problem is first all I've never been to Namibia. I called the number for enquirers and I was sent from one consultant to another. I spent about 300 worth of airtime on this day and no help. The trans union credit company can't do much for me as they don't have the details of this account. And I need to wait 21 days of which I don't have as I need to buy a house...

Category : General

(0) Replies

Country : South Africa

Dear Peter Refer to my writing to you regarding the bad attitude and poor services from Samsung & MTN Up to date my problem are not solved !!!!! Please follow up. (Nearly 1 month !!) THANK YOU Veronica

Category : General

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Country : South Africa

I have purchased a 15 x 42 marque tent from these people, they are very eager to offer you services but once you pay you never hear from them again. Being from Namibia I had to do all the calling, emailing and following up, and you get so many empty promises, to the extent that we were promised delivery of goods week after week almost 3 months passed and I had to call week after week. The sales lady Elvena Pillay made empty promises week after week, and even sent us waybills of goods...

Category : General

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Country : South Africa

Hi For the pass 5 weeks i've been going to your Dischem Overport city branch every week some times twice a week, regarding the stock of Mont Blanc Legend deodorant, i get dont care attitude from the staff, who never know when they getting stock, neither do they try assisting by checking with the company when will stock arrive or even bother to take down my details and call me back. When asked to speak to the manager i keep getting told that shes on break. How does a store not have stock...

Category : General

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Country : South Africa

On the 18 March 2017 I took my shoes to London Keys in Riversquare to have heels shortened. They cut the heels and drilled holes into them but they just couldn't get them right. The owner Corran kept promising he will attend to them. In October 2017 I discovered they closed down the shop without informing me. I tracked their other shop in Vaal Mall. Corran suggested he give me my shoes back and R80 refund after the damage he has done to my shoes worth over R1000. I fail to understand how on...

Category : General

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Country : South Africa

They phoned and offered a complimentary 5 liters to be sent in a box costing R99 a liter Arriving however was 25 liter container Upon investigating i found that this is an old practice of theirs Crooks

Category : General

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Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

(0) Replies

Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

(0) Replies

Country : South Africa

I am a pregnant woman walked in to the store today 17 Nov 2017 was craving for chicken so me and my husband went to buy, so I asked for a bathroom while my husband was waiting for me they refused. I first asked the security guard he told me the toilet was out of order. I decided to go to the kiosk to the african lady that was standing there she refused telling me the toilet was out of order. I asked them if where did they relieved themselves? They said they don't which that was so childish to...

Category : General

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Country : South Africa

Vodacom Placed me on ITC saidf owe them R4961 but my account is over R5,000 in credit . Vodacom send me statement this week. Send documents to them to take it off ITC but nobody cares or come back to you. I want to hand it over to my attorneys and all costs must be vor Vodacom account. I also asked them to refund me the credit balance this is also not done yet. Thank you Willie Toerien 0836564577

Category : General

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Country : South Africa

Dear Makro, Since the 31st of August after sending all the required documentation as communicated by your Thomas Sebatana our company, Midstream Electrical Supplies (Pty) Ltd still have not been able to open the Zero Limit Account. Our company overpaid R1 100 in total via two different transactions and opening the Zero Limit Account is apparently the easiest way to use the funds, as per communication received via your Thomas Sebatana. It is now -+2 ½ months without successfully...

Category : General

(0) Replies

Country : South Africa

On 17 November 2017, I was in the Pep store in King Senzangakhona Shopping Centre/ mall at ulundi. The store was opened 5 minutes late and I believe it would even latter than that should not I knocked on the door. When I indicated my dissatisfaction about this, the cashier named as Busile on my slip told me that every store has its problems and if I complain it means I will keep complaining everyday. She further told me that if the store is close I should go to another pep store which is...

Category : General

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Country : South Africa

PURCHASED SERTA BASE AND MATTRESS TWO AND A HALF YEARS AGO MATTRESS FRAYING FLUFF COMING OUT FABRIC OF INFERIOR QUALITY BASE CREAKS LIKE IT WANTS TO COLLAPSE. cOMPLAINED TO SERTA BUT THEY ADAMANT THAT I HAVE TO PAY FOR REPAIRS AND RE-COVER OF MATTRESS. I HAVE OTHER BEDS FOR FAR MUCH LONGER BUT NO PROBLEM WHATSOEVER ONLY SERTA GIVING PROBLEMS. STAFF AT SERTA ARE VERY ARROGANT AND RUDE.PLEASE HELP ME I AM A PENSIONER.

Category : General

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Country : South Africa

here is my proof of my mop I bought on 23/01/2017 it is broken and they refuse to help me on my one year guarentee to replace my mop i have tried everywhere possible to buy a new stick but nothing in stock could you please help me

Category : General

(0) Replies

Country : South Africa

Hi, I requested a quote from the above mentioned company, the quote was sent through, I called Clive Keppler to ask him to remove somethings from the quote as it was going above my budget, as he was the one I was communicating with from the company. He did that and explained to me the payment arrangements, he then said if I can pay the full amount of R7520.00 he will then give the 10% off. When I went to do the payment he forgot to minus the 10% as promised. Then I asked him about the 10% he...

Category : General

(0) Replies

Country : South Africa

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