General Complaints

Eskom Ref 109892512 Regards www.eskom.co.za/service This message is dated 2013/12/09. How long do I have to wait to get supply. Am I being ignored because I asked for the free supply? Am I not rude or demanding enough?

Category : General

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Country : South Africa

I think from the mail I sent the customer service you will get the idea what the complaint is about.... thanking you in advance for this place and the time Good day At o9H23 I spoke to a consultant the notice on my account I1577561 should have been resolved…. He said that a letter would be sent to me confirming the matter closed regarding the details on the previous account, now at 13H44 I am told I cant apply for a new contract due to the previous handling on my old...

Category : General

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Country : South Africa

I HAVE A CELLPHONE CONTRACT WITH VODACOM FOR MANY YEARS I HAVE TWO DIFFERENT CONTRACTS WITH THEM. ALWAYS PAID MY ACCOUNT IF LATE I PAID ON OR BEFORE THE 15TH OF EACH MONTH ALWAYS MADE ARRANGEMENTS BUT ALWAYS PAID MY ACCOUNT. ACCOUNTS VODACOM MIDRAND HAD TOOK MY FINANCE AWAY NO GOOD REASON I HAD TO PAY FOR THE PHONE CASH I AM SOOOOO UNHAPPY WITH THERE UNPROFESSIONAL WAY OF DEALING WITH CUSTOMERS MY OTHER CONTRACT PHONE WHICH IS DUE FOR A UPGRADE JUNE WONT BE UPGRADED I AM DONE WITH VODACOM...

Category : General

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Country : South Africa

My name is Lerato I went to Sasol garage filling station. The petrol attended came and poured petrol into my car there after I gave him my debit card for the payment, then what happened is I received a messages from my phone that the transaction was successful and the money went through, but on their side they couldnt get the receipt as proof of payment. The manager of the garage had to call their bank which is standard bank , ther bank couldnt pick up the transaction, the call was...

Category : General

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Country : South Africa

I went to Builders yesterday to cut a kitchen top.At the counter they told me that they don't cut wood bought at rival stores.I didn't ask them to do it for free. I wanted to pay for their service but even the floor manager said no. When I told them I will never support them again they said it is fine. Great attitude towards your clients guys.

Category : General

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Country : South Africa

I find the client services at the Planet Fitness Ruimsig gym extremely atrocious. After cancelling my gym contract in February 2014, I was told that the only other debt order to go off will be for March. Subsequent to this April and now May debt orders have gone off as well. I was informed by Michael the club manager that the amounts will be reversed and the debt orders stopped. However that has not happened. I have on numerous occasions left messages for Michael to call me back but to no...

Category : General

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Country : South Africa

They never communicate with you as promised, they lie, they are rude, they don't respond to messages or e-mail, they don't pick up or deliver on time, so much as 2 days late, they invoiced me for items not loaded, they invoiced me incorrectly for additional items, they refused to amend the invoice accordingly and tricked me into paying the invoice in cash to the driver before he will off-load my stuff. They didn't issue a receipt for the cash payment. They abused my boxes, even broke the...

Category : General

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Country : South Africa

About 2 weeks ago I bought my 1st dermalogica product. I explained to the sales lady that I need moisturizer. She sold me moisturizer for R720. Very excited to use it the next day only realize it's NOT a moisturizer. I' flew to Jhb the morning and on my arrival I tried to contact sorbet Tygervalley a few times. Also left msg on the franchise owner's cellphone. No one bothered to phone me back. The exit day I phoned again and spoke to the lady who sold me the product who assured me that it...

Category : General

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Country : South Africa

I have been searching for two specific Doc Mcstuffin toys for my daughter (Hallie and Chilly). Toys r us advertise them on their online store but state they cannot guarantee which plush i receive, they suggest an instore purchase. However i have been to three different stores and none have ever received the stock, I have emailed toys r us, but have yet to receive a response from them. Please investigate how and where i can purchase these two plush. Thanks Chanelle Gleimius

Category : General

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Country : South Africa

I went to Enen's extension this afternoon and was very saddened by the poor service I received from the owner as well as the staff. I waited for over 20 minutes with not one staff member even acknowledging my presence. Eventually a sales lady came to assist but the owner asked her to do something for him. She said she will be back shortly but never returned. Thereafter my mom asked the owner to assist us but he was also unhelpful. He was more interested in how much I wanted to spend. I asked...

Category : General

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Country : South Africa

Hi Kona kona u 8ta akasicingeli njengabantu abangamakhatoma akhe mna ndinenamba endayiphothela kwa 8ta nje prepaid yafika yasebenza iyiprepaid bandinika i contract phone.ndathi kubo ndicela bandishintshele lenamba yam bayenze i contract bathi mandiye esitolo bazondenzela, ndaya esitolo bandenzela bathi izolunga emveni kwe 24 hours kodwa ndibone ngenamba ingasebenzi bathi abazi kwenzekeni. Ngoku andazi ndithini lenamba ndiyisebenzisa kwibusiness yam ngoku ndimile sekuziveki ezimbini...

Category : General

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Country : South Africa

I placed a ad in junkmail as a top ad for a week at R250. The ad was only in for 4 days. I cannot place the ad again as their system deletes in duplications. I paid R250 for a service I did not get and I am unable to sell my puppies

Category : General

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Country : South Africa

My son wanted to join virgin active and he was shouted at that he is to fat by Barie the manager he would break the machine He so traumatized by it

Category : General

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Country : South Africa

Some years ago cell c offered me a contract phone, they explained the model of the phone to me over the phone, so i received the phones(2)i realized that i don't like the phones so i called them i told them that im returning the phones. They send people from RAM to come and fetch the phones. I never used those phones and they did not give me any contract airtime to use, now Tuesday 08th April 2014 their lawyers calls me about that matter.

Category : General

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Country : South Africa

The casheir was very rude to me and when I tld her she's been rude she syd I must come and teach her customer service and I tld her manager and she called another manager n syd its "lerato again" meaning they used 2 her been mean to customers n they do nothing abt it I personally will not visit shoprite ever again and none of my family will visit it

Category : General

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Country : South Africa

What I can't understand is that Vodacom is a multimillion rand company, but coverage and signal loss is a problem in Helderberg area. Please can anyone tell my why

Category : General

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Country : South Africa

ELECTRICITY PURCHASE. HOW CAN I SUBMIT AN EMAIL TO PETER.COM?

Category : General

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Country : South Africa

I have aplied to have electricity connection for my home in eastern cape in April last year, up to this year nothing has been done, when I folow up the supervisors in charge keep going in between each other and I do not get the joy I am looking for I have even gone to the complaint department but I am also not getting help as they would not do any follow up until I call the, and when I do, I am told that we will come back to you I am a very dossapointed South African and now I...

Category : General

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Country : South Africa

Hi Mtn, I am using this MTN from past one year.But whenever I call and speak for even a minute or so R15 will be charged. This is happening from the day I bought this sim.And I have called the customer several times for this enquiry and they give some complaint number also after that they wont come back at all. Even a week ago I recharged for R30 and I called to my friend and only for a minute and balance was R14 . Immediately I called the customer care and they said I must call after...

Category : General

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Country : South Africa

I have not come to VIRGIN ACTIVE more that one year since I stop with Discovery.Virgin Active never phone me tell me they are keeping charge me even I do not come to them.And the contract only for one year,but when the contract expired,they did not send any letter or make a phone call but they just renew the contract themself! They do not care if their member died as long as one day they can bring you a huge bill!you have to pay because they are big!you are small! What is...

Category : General

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Country : South Africa

Before buying a Breitling watch please be aware that the SA distributor will check your watch under a microscope for ANY SCRATCH. The guarantee will then be revoked and you we be slapped with a massive bill to recondition the watch. I have had this experience on two watches. Bills of R5 300 and R7 200 for 2 year old watches.

Category : General

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Country : South Africa

I don’t know what to do. On the 17 September 2011 I went in to Planet fitness Plattekloof and spoke to Donovan personally Stating we have moved to Strand and what is my option with my contract? there is no Planet fitness in Strand. He said he Will find out and let me know. On the 28 September 2011 I spoke to Natasha explained to her my whole story she said I must speak to Andre, left a message for him to contact me. I told her I’m cancelling my debit orders. On the 30...

Category : General

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Country : South Africa

I had the WORST encounter at Woolworths Clearwater Mall this past Saterday. I bought airtime from the till only to find that, the voucher was EXPIRED. So, I called Telkom Mobile and enquired about the airtime, when I instructed by them to take it back to Woolworths Clearwater Mall. When I did so, the Customer Care Manager Desomnd gave me the worst attitude,First he said that it wasnt Woolworths' problem and that I should call Telkom Mobile. After I explained to him a few times that I had...

Category : General

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Country : South Africa

I am a representative for Avon. For past 3 years their services are getting worse and worse... We as representatives send in orders for their products. 1) most of the orders aren't processed correctly 2)then you send the staff back for credits for example you didn't order the product, or they invoiced you for a product and they didn't put it in the box 3)when you order again they hold a order back but it's because they just don't take of the credits , I can understand if it happen once or...

Category : General

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Country : South Africa

Poor communication between workers and the management. Promises and full of lies. If i can change the dealer who is working on my bakkie i will do it. Poor work performers from Ben morgendrood.

Category : General

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Country : South Africa

Carboncor Sa do not make payments for services rendered and they also make false promises regarding when payments will be done.

Category : General

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Country : South Africa

Beware - Not delivering on promises, products are of low quality at top prices, owners and staff incompetent, tries to get out of non delivering by threatening with lawyers (I heard Louis is a lawyer) Charges the customer for their mistakes. Pathetic place to do business with!

Category : General

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Country : South Africa

Having used Stan Smith for years, my wife & I were shocked when current manager Gary Baker responded to our std billing query by refusing to discuss the matter, then insisting we pay full call rate for 5 minutes work (via curt emails) and then 'deleting our account', telling us to stop contacting his office, after we had made few polite enquiries about what seemed like an unreasonable expense - without so much as a direct word in conversation .. Fair conduct & reasonable behaviour are the...

Category : General

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Country : South Africa

Hiermee die volgende gebeure met betrekking tot nuwe selfoon “upgrade” by Nashua Mobile: 1 Oktober 2013 Doen opgradering van selfoon by Nashua Mobile Selfoon nie in voorraad – wag ‘n maand vir die selfoon. 1 November 2013 Ontvang selfoon Vanaf selfoon uit die boks gehaal is, wou die selfoon nie op “Playstore” goed“download” nie. Neem foon terug na Nashua Mobile. Dame By Nashua Mobile doen verstelling op die foon. Wag 2 dae – foon werk nog steeds nie. Probeer...

Category : General

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Country : South Africa

PLEASE HELP!!!!! When Vodacom started their cell phones I joined them. I registered as a business after many years because they had this "special" rates for businesses. When I wanted to cancel my contract I could not!!!!!! They needed a company letterhead (which I de- registered 6 years ago) My husband and I was the company. I gave them the de-registration documents as well as the CK documents with the ID's, everything, they just refused. I spend hours on the phone to get hold of...

Category : General

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Country : South Africa

Debt Collector!! who became very personal; i settled the doctor, then i paid the debt collector R1000 on the 4th of Feb 2014; today, the 11/2/2014 she sends the Sheriff to collect my goods at home; i only owed her R687 which i was going to pay on the 20/2/2014. when i contacted her today regarding that she became rude;when i asked her why didnt she phone and ask me when am gonna settle the difference(like other debt collectors would do) she told me that was not her job!! she has taken this...

Category : General

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Country : South Africa

I bought a blackberry 9900 bold on november close to December 2012, they blackberry was fine until august starting to give me problems it needed to be fix I took it to mtn they never help me, until I take it to Makula to fix it and I was busy paying my accountsand I have to pay makula again after on december someone took it out of my bag I don't knw who is it because on december the mall was packed. I went to mtn to claim it they ask me what insurance I was using and the number I told them I...

Category : General

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Country : South Africa

Check for bad service other companies using Faircape Management Service

Category : General

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Country : South Africa

I took my wifes car for a major service at 180 000km. They had the car for 2days nd on return I noticed lots of things which upset me of there service.they told me I will need to replace my lower contol arms but neglect to say there was a nut missing that could cause a major accident. My oil after day 2 was black,telling me my oil filter wasn't changed.there were oily finger prints on my yellow oilcap nd on fenders nd bonnet.panel at back of engine was moved nd left so nd not put back. My...

Category : General

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Country : South Africa

On the 4th of feb I bought a bus ticket from the Nelspruit offices by prominade to leave for Johanesburg on the same day. I somehow lost or misplaced the ticket_i checked everywhere, the bags i had and every inch of that place and i couldnt find it. I then went to the counter to find out if i could get a reprint of the ticket and to my shock i was told it isnt possible and that i need to buy another ticket. There is nothing they can do for me otherwise. Even called their head office bt got...

Category : General

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Country : South Africa

I recently acquired the services of www.beeremovaljohannesburg.co.za to remove bees from my home. Angus, which, after pitching late,simply sprayed some poison on the bees and left after 15min. Didn't even bother to remove the bee hive - as their website explicitly promises. Just said that head office will send me a quote on removing the wax and honey.They sent me a quote for R3200 to spray some "magic" solution over the honey. After refusing to pay this, they reduced the price to R1800! I...

Category : General

(1) Replies

Country : South Africa

I bought a Tribunk, A Queen size bed and a full lounge suit. 1. I had to send the tribunks back as it was broken and they gave me a tribunk that was lying in the warehouse.that took 2 month to sort out 2. the lounge suit started falling in and breaking, i again asked them to collected and it is going for 4 weeks now and none called me back to inform me about my lounge suit and then the manager tells me it will take 6-8 weeks to repair, WHY MUST A BRAND NEW LOUNGE SUITE BE REPAIRED AND...

Category : General

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Country : South Africa

Wrong information loaded on credit bereau and it is effecting a study loan application. Struggling since monday 2014-01-27 to obtain correct information from your consultants and supervisors or to have the information rectified at the credit bereau. Account number 228953799

Category : General

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Country : South Africa

We have reported our faulty fax line 044 8747510 on Monday am 20/01/2014. On 21/01/14 I was told by promise that they have given the fault at 11.42 to a technician. On 22/01/2014 I was told by Sandla that they had given the fault to another technician at 07.30. Technician username is Marine and the Ref number of the fault is 183CEZ200114. It is now 13.11 pm and we are still awaiting the technician. We are running a business and we cannot fax through our orders to the laboratories for...

Category : General

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Country : South Africa

Cell C direct gives invalid reference numbers for past month for complaints that new upgraded phones faulty or broken, even when loyal customer since 2002!. 1st contract phone faulty and still waiting for collection (over a month) 2nd contract phone worked for 2 days and still not collected to check. Either phone or SIM card problem, yet no response from Cell C Direct. Last reference number SMS'd 1401120000120916 (12 January 2014) with promise to get back to me. NOTHING. Seems Cell C Direct...

Category : General

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Country : South Africa

Every time we wantvto yop up our top tv ... the msg says voucher pin already used please chech again..... incompetent top tv!!!!!

Category : General

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Country : South Africa

Doggyways - pet sitting. Be warned do not use this service. We had a terrible experience. The lady Charlene Becker wants a 50% deposit immediately to secure the so called pet sitting service. Then she makes an appointment to come and meet you, your pets and get the keys. But she continues to reschedule and eventually just stop to answer your calls or messages. 12 hours before we had to leave on holiday we had to make other plans because she still did not pitch or make any effort to contact...

Category : General

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Country : South Africa

Sanral go on and on about how we need to register to get an eTag, i have tried numerous times to do this online and it never works. Their site just hangs, then i always have to re log in and start the process of filling out my details from scratch. they are USELESS!!!!!!! I can see exactly why so many people have issues with them.

Category : General

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Country : South Africa

I wanted to use my gift card which I received from my daughter for Chrismas at Trappers Secunda. They refused to take the giftcard and asked where did she buy it. This is unexceptable. I will make sure that everybody will know about this behaviour. I drove all the way from Standerton which is 70km. This giftcard is paid for how is that possible?!. I will put this in the newspapers believe Eme everybody will know about this. You can call me on 0727401951 so that I can tell you how poor...

Category : General

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Country : South Africa

I am absolutely appalled by the disgusting service I received at both the Vodacom4U and Vodacom3G stores in Cavendish. I was refused a contact due to a problem that Vodacom made to my account then was sent around to different banks to sort out THEIR problem, only to find out that due to another mistake by them my acocount wasn't added to that service!! Therefore I now had to run around going to a different vodacom store only to receive further shocking service and be sent back to the original...

Category : General

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Country : South Africa

So I ordered a couple items from a lady who imports goods from overseas and who, up until this point, has had no problems! I get told that the waiting period is 2 weeks which I gladly accept! After 2 weeks I ask to find out where my parcel is and low and behold it is not ready! Fine I can wait an extra week! After the third week my parcel is still not with me! So I surly ask for a refund as I will no longer need the parcel for another occasion! I get told to hold on as it should be withe...

Category : General

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Country : South Africa

02.12.2013 I spoke to Kgosi. A dbl increased pmnt was dt against my acc. According to my agr the increment should only occur at the end of Jan each year. He asked me to forward him a copy of my agr (which was surprising that this was not on their system) which I did 03.12.2013. I phoned and left mesgs for him the and was not phoned back. 04.12.2013 I phoned again and got to speak to him. He admitted a mistake was made and a ct will be paid to me within 5 working days. I also requested him to...

Category : General

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Country : South Africa

i am disappointed in this company. the do reply to my needs. the promise otherwise

Category : General

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Country : South Africa

Went into store no one assisted me, I then asked one lady to help me, she just went back to he chair continuing on her computer. After a while I asked if she is not going to help me, then she pointed to a guy and said he will. So I left the store

Category : General

(1) Replies

Country : South Africa

I bought a my for 60min and whilst doing that it didn't give me an option to link 5 contacts so I tried to make but I couldn't so I decided to contact vodacom and waited on their queue for an hour whilst they kept on saying they have a high volume of calls and I tried again after an hour or so still no luck, the following day I contacted their call centre and I spoke to an agent by the name of Lebo I explained my problem and she said i can't be re imbursed and I requested her to call her...

Category : General

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Country : South Africa

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