General Complaints

On the 06 November 2017 I went to telkom cradlestone mall to buy a WIFI router on the plan of R99 15GB p/m.i was assisted by a sales lady by the name of Martha.i explain to her that I have a contract of 500 mb every month with telkom but I'll like to cancel it and start a new one of R99 15GB p/m.she had no problem she proceeded with my details and gave me the router.then during the same month of Nov my WiFI stopped woking.i then phoned telkom service centre to ask what could be the problem....

Category : General

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Country : South Africa

Extremly bad service from MTN and their supplier Mondo/Rewards Durban. In June 2017, Mondo/Reqwards (MTN provider of choice) contacted me regarding an upgrade on my cell phone ...I advised them that I didn't want an upgrade and my monthly premium would drop. Great....I have a secondary cell on my contract for my daughter. They contacted her and she did want the upgrade but on a slightly lower package to which they agreed upon. On returning from the US in September 2017, I checked my...

Category : General

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Country : South Africa

I went to pep store in port Elizabeth daku rods to buy car toys for my child the stock was removed to the back, And stocked school clothes but no one was willing to get the item , I left the store empty handed.all I Was not assisted at all.

Category : General

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Country : South Africa

Are children whose fathers are in prison not supposed to have IDs? You know that to get an offender out to home affairs to sign and for them to get affidavits is a story there are long processes to be followed in there before they can take them out there to sign for their children meanwhile a Childs life is at standstill they cannot even open accounts or do whatever. And worst of all you know that the offenders are always taken to far far away jails away from home so how can you demand a...

Category : General

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Country : South Africa

DEAR PETER I AM DESPERATE NOW..... MY FIRST COMPLAIN TO YOU STARTED IN OKT. UP TO DATE I STILL HAVE NO !!!!!!!!! RESPONSE FROM MTN OR SUMSUNG. AND THAT IS TOTALLY UNACCEPTABLE WHAT IS NEXT STEP I SHOULD TRY TO GET RESPONSE FROM THEM PLEEEEEEEEASE HELP MY. THANK YOU VERONICA KLEYNHANS

Category : General

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Country : South Africa

I purchased R307.48 worth of goods ( this included a R120 cash back). The teller swiped my debit card, I received an sms to say that the money had been deducted from my account. The tellers machine would not do a print out so she called a supervisor. I was then informed by the Manager Mr Milton Wessel that the funds had NOT been deducted from my account and he didn't care what my bank statement said. I was prevented from taking my purchases with me , nor did I receive my R120 cashback. At...

Category : General

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Country : South Africa

Be aware, Putters World charged me R650 to repair my Fridge and instead of fixing it, they destroyed it.

Category : General

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Country : South Africa

Good day Peter I bought some clothing from over seas, and the parcel was delivered in South Africa on the3rd November 2017 to customs on the 14th November 2017, transit to Witspos on the 16th November 2017, in transit to Booysens on the 17th November,and finally to Booysens post office on the 21st November 2017. I went to Booysens post office on the 28th November to collect the parcel, and was informed that their network is down and there manager is off sick and that they could not help...

Category : General

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Country : South Africa

TFG stop robbing me my financial freedom in 2010 the ladies in one of your stores stole my card and used it when i tried to challenge the matter i was told that i m liable i managed to pay the account en then i closed it in 2012. I recently tried to buy something en i was told i have judgement on my sportscene account how is that possible because my account was closed in 2012. i phoned TFG customer services on the 11 October 2017 they told me that they will sort everything for me. Every week...

Category : General

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Country : South Africa

I had a full knee replacement done on the 30th June 2017. I had 2 months of physiotherapy and my physiotherapist suggested I join a gym to strengthen my knee and leg. I went to Virgin active Morningside and explained to the consultant that I wanted a short contract at the lowest price with no increases over the contract period. He told me that a year contract was the shortest I could take and I do not want to have increases as I was already paying R517 per month. My contract started on...

Category : General

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Country : South Africa

i bought furniture cash 12 days ago and was told i would receive delivery within 7 calendar days. and when i call they tell me about the new system for delivery but i do not know how that is my problem because i bought and they need to deliver. and the receptionist at the head office was so rude to me and basically i was told i can not have my money back. i found 5 more customers there today with the same problem. they are slowly loosing us.

Category : General

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Country : South Africa

Good day, I have ordered something for same day delivery and called at 15:00 to hear if it will be delivered by 17:00 due to that being business hours. I was rudley told that it will only be delivered half past 5 but he will speak to his driver and get back to me. He never called back. When I called again 16:10 the excuse was that it is going to be late due to traffic. I fail to understand that if a order is ready for delivery at 15:00 how it takes 2 and a half hours to get delivered...

Category : General

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Country : South Africa

I bought the car at auto pedigree new castle from Sphamandla and his manager Lihle Duba,since i bought the car 3 months back i didnt receive the number plates, license disk,spare key and copy of contract.When i ask the sales person he told me its no longer there responsebility to license the car i must do it for myselff.i tired to always call them and to drive from embalenhle secunda to new castle with my petrol.I will be glad if they can license my car and bring number plates as where im...

Category : General

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Country : South Africa

What a frustrating and disappointing experience. Two weeks after I left curtains to be fitted with block-our and eyelet-band to be replaced, I was told by to rather fetch my curtains they do not want to help me any more. Two weeks of phoning and waiting to be phoned back - with the first of my calls phone call being returned today only. I am so glad I used another provider to fit blinds and curtains for my new house.

Category : General

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Country : South Africa

Good afternoon, we are having problem with Twane Buses from Pretoria CBD (corner Pretorius and Paul Kruger) to Danville 2,4 and 5. the buses are not always on time. last week Friday we waited from 17:00 until !9:10 for a bus, usually the buses come after every 30 minutes from 16:00. Yesterday we waited for an hour before the bus(Danville 5) came. While we were still on our way the driver decided to just stop and buy good for his dog, without even informing us.

Category : General

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Country : South Africa

African Mediums is an Indian company that has 3 branches in south africa,in Durban,johannesburg and cape town. In this company Indians are bosses ,managers,and they are the only one who are on top.Black south africans are treating like shit!!!no matter your experience or your education,it does not matter to them. They are bullies specially when the want to get rid of an employee and they don't have a good reason...they can insult you it is fine for them but blacks are not allow to insult...

Category : General

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Country : South Africa

I am really upset with take alot. I just done 3 orders when I received it.3 items that I paid for was not in it. I contacted them via email the respond to say 1 item is the in.I aready made payment for everything

Category : General

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Country : South Africa

Nedbank refund to be paid back into other account is taking 3 weeks. Every time when I phone they have a different answer from previous consultant. Leave numerous messages to team leaders and no one is responding.

Category : General

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Country : South Africa

I lodged a complaint with Proctor & Gamble in May, 2017. I was told by their consumer customer care division that the complaint had been escalated to their technical and knowledge division. The complaint was that the rubber coating on the Braun electric toothbrush had become "tacky" and soft and could be rubbed off. Each time I query, I am given the same story that the complaint has been escalated. Each time I am given a new reference number. I now feel that they believe I am a nuisance and...

Category : General

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Country : South Africa

I recently received my credit record showing that I have an overdue account with Justine in Namibia. Apparently I opened it in 2008. Problem is first all I've never been to Namibia. I called the number for enquirers and I was sent from one consultant to another. I spent about 300 worth of airtime on this day and no help. The trans union credit company can't do much for me as they don't have the details of this account. And I need to wait 21 days of which I don't have as I need to buy a house...

Category : General

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Country : South Africa

Dear Peter Refer to my writing to you regarding the bad attitude and poor services from Samsung & MTN Up to date my problem are not solved !!!!! Please follow up. (Nearly 1 month !!) THANK YOU Veronica

Category : General

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Country : South Africa

I have purchased a 15 x 42 marque tent from these people, they are very eager to offer you services but once you pay you never hear from them again. Being from Namibia I had to do all the calling, emailing and following up, and you get so many empty promises, to the extent that we were promised delivery of goods week after week almost 3 months passed and I had to call week after week. The sales lady Elvena Pillay made empty promises week after week, and even sent us waybills of goods...

Category : General

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Country : South Africa

Hi For the pass 5 weeks i've been going to your Dischem Overport city branch every week some times twice a week, regarding the stock of Mont Blanc Legend deodorant, i get dont care attitude from the staff, who never know when they getting stock, neither do they try assisting by checking with the company when will stock arrive or even bother to take down my details and call me back. When asked to speak to the manager i keep getting told that shes on break. How does a store not have stock...

Category : General

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Country : South Africa

On the 18 March 2017 I took my shoes to London Keys in Riversquare to have heels shortened. They cut the heels and drilled holes into them but they just couldn't get them right. The owner Corran kept promising he will attend to them. In October 2017 I discovered they closed down the shop without informing me. I tracked their other shop in Vaal Mall. Corran suggested he give me my shoes back and R80 refund after the damage he has done to my shoes worth over R1000. I fail to understand how on...

Category : General

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Country : South Africa

They phoned and offered a complimentary 5 liters to be sent in a box costing R99 a liter Arriving however was 25 liter container Upon investigating i found that this is an old practice of theirs Crooks

Category : General

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Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

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Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

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Country : South Africa

I am a pregnant woman walked in to the store today 17 Nov 2017 was craving for chicken so me and my husband went to buy, so I asked for a bathroom while my husband was waiting for me they refused. I first asked the security guard he told me the toilet was out of order. I decided to go to the kiosk to the african lady that was standing there she refused telling me the toilet was out of order. I asked them if where did they relieved themselves? They said they don't which that was so childish to...

Category : General

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Country : South Africa

Vodacom Placed me on ITC saidf owe them R4961 but my account is over R5,000 in credit . Vodacom send me statement this week. Send documents to them to take it off ITC but nobody cares or come back to you. I want to hand it over to my attorneys and all costs must be vor Vodacom account. I also asked them to refund me the credit balance this is also not done yet. Thank you Willie Toerien 0836564577

Category : General

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Country : South Africa

Dear Makro, Since the 31st of August after sending all the required documentation as communicated by your Thomas Sebatana our company, Midstream Electrical Supplies (Pty) Ltd still have not been able to open the Zero Limit Account. Our company overpaid R1 100 in total via two different transactions and opening the Zero Limit Account is apparently the easiest way to use the funds, as per communication received via your Thomas Sebatana. It is now -+2 ½ months without successfully...

Category : General

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Country : South Africa

On 17 November 2017, I was in the Pep store in King Senzangakhona Shopping Centre/ mall at ulundi. The store was opened 5 minutes late and I believe it would even latter than that should not I knocked on the door. When I indicated my dissatisfaction about this, the cashier named as Busile on my slip told me that every store has its problems and if I complain it means I will keep complaining everyday. She further told me that if the store is close I should go to another pep store which is...

Category : General

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Country : South Africa

PURCHASED SERTA BASE AND MATTRESS TWO AND A HALF YEARS AGO MATTRESS FRAYING FLUFF COMING OUT FABRIC OF INFERIOR QUALITY BASE CREAKS LIKE IT WANTS TO COLLAPSE. cOMPLAINED TO SERTA BUT THEY ADAMANT THAT I HAVE TO PAY FOR REPAIRS AND RE-COVER OF MATTRESS. I HAVE OTHER BEDS FOR FAR MUCH LONGER BUT NO PROBLEM WHATSOEVER ONLY SERTA GIVING PROBLEMS. STAFF AT SERTA ARE VERY ARROGANT AND RUDE.PLEASE HELP ME I AM A PENSIONER.

Category : General

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Country : South Africa

here is my proof of my mop I bought on 23/01/2017 it is broken and they refuse to help me on my one year guarentee to replace my mop i have tried everywhere possible to buy a new stick but nothing in stock could you please help me

Category : General

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Country : South Africa

Hi, I requested a quote from the above mentioned company, the quote was sent through, I called Clive Keppler to ask him to remove somethings from the quote as it was going above my budget, as he was the one I was communicating with from the company. He did that and explained to me the payment arrangements, he then said if I can pay the full amount of R7520.00 he will then give the 10% off. When I went to do the payment he forgot to minus the 10% as promised. Then I asked him about the 10% he...

Category : General

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Country : South Africa

I took a contract phone with telkom promenade mall branch on the 23 September 2017 Saturday. The phone had battery life issues, i then returned it to store the following Saturday. I was told the phone can only be repaired not replace as the 7 day warranty has elapsed,which i did not understand how because the call center said its fine i can send it back Saturday anyway, they booked it for repairs. I then waited for an sms telling me my phone is ready to be collected but i never received it...

Category : General

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Country : South Africa

My Name is Justice Ravhura Monday, August 21, 2017, I requested a quote for drilling water at my place Lunungwi Village, Vhembe, district under Thulamela Municipality. I received a quote from MVS Borehole drilling owned by Sam (0725382153). He advised that i paid the transport of R1800.00 and then i will pay the rest of the amount when the truck is at the site. I did as per the agreement, I paid R1800.00 for Transport and the remaining R23000.00 on the day the truck was at the site....

Category : General

(1) Replies

Country : South Africa

I paid more on my account with Makro and only to find out my account was already handed over to their lawyers. I was therefore referred to their lawyers for refund since April. I called a number 0113179700 several times all the time they promise to attend to my problem. The last time I called they gave me a ref number RR224799 and they said I must email their supervisor at [email protected] to provide banking details and I sent the email on the 03/08/2017 and there response up to today....

Category : General

(0) Replies

Country : South Africa

Good day last week I went to checkers at westgate mall in Mitchell's plain. They had specials on Kellogg's 1kg on the opening of the special running from 16-22 October. The shelf was empty on arrival at the shop they informed me they waiting on a truck this is not the first time nor the 2nd time its the 4th time it happens to me. Why is that always happening at that checker's as I'm not happy to go there anymore as they always don't have stock that they advertising on paper can you please...

Category : General

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Country : South Africa

It took more than 60 days from June until now october ,till to day my care it not being fixed,I had to apply for a credit card in June, in order to pay my access claim,for I thought they were going to fix my car in 2 weeks, that was not done,I used the money for other emergency, the following month I apply for an additional personal Loan, to pay my access, still my car was not fixed, for now I needed to write an exam,I needed my car to drive my self from Joburg to Pretoria, I called in and...

Category : General

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Country : South Africa

I just want to complain regarding last night on 20/10/2017 my house power was shut down in the middle of my wife cookiking for me due to my open heart surgery so that I can have my medication, I called in at 19:40 and spoke to Vuhiso who told me they will be on they and gave me a ref: 218867274, a hr and later I called in to and gave the reference number Mowandi and he capped me waiting for long time then he told me the guys will on 21/10/2017 and I ask him now what about me and my wife...

Category : General

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Country : South Africa

I went to safari outdoor in stellenboch to buy a cz p09 fire arm. I paid cash the day for the pistol and the sales person gave me the application form for that fire arm to apply for my gun license. Myself and the sales person checked the serial number on the pistol and the forms to confirm that the pistol that I have checked and paid for is the correct one. After receiving my competency from the SAPS 3 months later. I went to the SAPS to apply for the lisence for my new pistol. At the SAPS...

Category : General

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Country : South Africa

My mom is a pensioner and we informed Sassa 2 weeks ago about my moms situation. Her atm pin doesnt work and they told us that they will come out and assist us at home because she cant walk. Today her grandchild visit the office again and they told her that my mom's form was stapled together with another pensioners form that they visit already and it's not garenteed if someone will come out to to assist my mom the next day.Who's fault is that.That's unacceptable. Regards Lyndia Kroukamp

Category : General

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Country : South Africa

I am utterly disgusted by the service of cellc once again. I complained about my contract before it had just been taken lightly. It seems everyone who is apparently trained at the call centre has been trained differently for the same company. I am so frustrated that I have an incorrect bill amount , called to find out why and was told by an agent that my upgrade from 2months ago is not R199 but R289 really? I have been misled firstly plus it took about three phone calls just to make sure...

Category : General

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Country : South Africa

Resigned from my company end April 2017. submitted my claim to SALT EB on the 13/6/17 to [email protected] and was told to follow up in 10 working days to check whether they received claim. called them and they couldn't find the forms. then sent to one of the agents personal company email address. Was confirmed that it was received, noticed an error that the employer made on the form but said they would correct it. was advised to wait 8-10 weeks. and that is when the runaround...

Category : General

(2) Replies

Country : South Africa

Hi I bought a Cellphone at Pep on 21 September 2017. The phone began to be faulty on day 5, and I went to the nearest Pep store to report, they refused to take it, saying I must send phone to original store. The original store is 400ks away. The phone is still with me, I contacted Customer Care Line, and was advised the Regional Manager will contact me, I have not been contacted up to today. I need my money back, and I am planning to drive to the original store, I have just...

Category : General

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Country : South Africa

I had my ear pierced at dischem I parkmeadows in the year 2013. My one side healed nicely whilst the other side couldn't heal. I took off the earing but then a dumbu started growing. After 2 years it had grown so big that I had to go to a doctor to cut it off but he told me that they had pieced me on d vein where there is blood flow so it'll still come back no matter how many times I can get it removed. I didn't take the matter with dischem because I had lost the receipt so I had to cut it...

Category : General

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Country : South Africa

selldirect hou nie by die telefoniese kontrak wat hulle aangegaan het nie.Dit is nou al twee weke en ek het nog geen diens nie. rekening nr.10272; bestel nr.1332567

Category : General

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Country : South Africa

Be very wary of shopping in Checkers Mall of Africa. Staff are poorly trained and rude. Bought cultured cream on the 07/10/17 the sell by date was 02/10/17.Asked assistant behind the bread counter if the loafs of bread where fresh today in which she replied YES. Once home found out it was stall and yesterday datch. I'll never shop at that branch or any other one again.

Category : General

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Country : South Africa

Took my vehicle in for repairs at Galliga autobody. Was told that I would be called later that day a given feedback on the progress of the vehicle and if the parts had been purchased. Nothing ever happened till I called the next afternoon asking for a update. A 2/3 day job was finally done in 4 and a half. These guys promise the world and produce NADA NOTHING. Service is really bad. Only person that was helpful was Henry the workshop manager. He had the decency to call after I complained...

Category : General

(0) Replies

Country : South Africa

Hello MAM/ SIR we were sold a house under false pretense, The previous owner called a contractor out just before the sale of the in 2015 to quote on the roof, it just so happened we called the same contractor out to give us a quote and he said he did a quote on the roof and told the previous owner his not going to touch it and his noted it on our quote. THE estate agent brought a discloser form for the previous owner to sign and he refused to sign it, the estate agent did not advise...

Category : General

(0) Replies

Country : South Africa

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