General Complaints

Hi I have a complaint against Tel joy my account has been in arrears however i have managed to pay my account. This month marks the last payments of my account and I was emailed and advised by a very rude and arrogant consultant that I owe an admin fee. I was never advised of this previously that because I pay cash, make deposits or Online transfers I would be charged an admin fee. The consultant has emailed me what I owe and on the admin fee was not stated. Then an email was sent stating...

Category : General

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Country : South Africa

UNBELEIVABLE! Have tried for six months speaking to both the Planet Fitness gym and their Call centre as well as various staff and Managers. I was told by :Johan" at the Gym brancht hat he will sort this for me ..he prides himself on being PRO ACTIVE..he will get back to me... STILL waiting for a Mananger ...ANY Manager to call me back despite numerous calls, at my expense, to various staff and call centre Managers. 6 Months....Later. Still no Joy... Even with a Doctors letter. NO...

Category : General

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Country : South Africa

I would like to complain about the service at KFC in Rynfield it is so pathetic and terrible, the orders are always incorrect, at drive through orders are taking forever, you need to switch off your ignition for about 15 min before you can move forward in the que. Walk in it's more than worse, it's a night mare, there always shortage of staff, especially on month end where people got paid and flocking to buy KFC. You wait for 1:30 min before you can get your order. And this is not...

Category : General

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Country : South Africa

I tried to open an account with Virgin active at the Workshop in Durban, lat year early March, the salesperson who assisted me advised that there was a promotion for that day, I will need to pay a discounted prise or R375 joining fee, I then paid cash of R400, signed documents(2 years contract) and was given the excess card, after two weeks I received a call from the very same guy who said that my signing documents were incomplete and my signature was not matching of which I need to visit...

Category : General

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Country : South Africa

I ordered the promotion Alicia 16pc Queen Unlined Set which I ordered on the 2nd of October 2017 and was delivered on the 9th of October 2017, delivery was signed of by my brother as I was at work when I arrived he showed me that it was only 1 big bag I then opened the bag and counted the pieces I saw that the set of pink curtains and tiebacks was not in the set I contacted the call centre on 0861466324 and the lady confirmed that the order was incomplete took all my details and said that the...

Category : General

(0) Replies

Country : South Africa

I ordered the promotion Alicia 16pc Queen Unlined Set which I ordered on the 2nd of October 2017 and was delivered on the 9th of October 2017, delivery was signed of by my brother as I was at work when I arrived he showed me that it was only 1 big bag I then opened the bag and counted the pieces I saw that the set of pink curtains and tiebacks was not in the set I contacted the call centre on 0861466324 and the lady confirmed that the order was incomplete took all my details and said that the...

Category : General

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Country : South Africa

I started working at Sakhile Ezweni 2016-2017.The contract ended on 2017-03. The owner of the company (LEROY) started deducting money on my salary and not submitting to NBC.He is refusing to pay my money which he started deducting in on 2016. When ever he is confronted he is always make excuses and insult.Till today money is not pay in my account and the always make promises that the money is going to be payed at the end of the month. I need assistance on this matter and I have be abuse by...

Category : General

(1) Replies

Country : South Africa

purchased an item on sale but was override @ the till in my presence and when i asked why i ws told that its nt yet marked on the label but scans the marked down price. The manager has no morals for corning customers like that. She needs to be taught how to handle customers and provide good customer care. I returned the item then was told i wont have a slip while i hav other items with .....please look into this plea of creative a wwarm atmosphere for us.

Category : General

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Country : South Africa

Yesterday, I and my wife went to Shoprite centre in Mandalay (Thembukwezi Center) to buy some few Items. My wife also asked for R15 Airtime and R50 cash back, the tiller lady didn’t give her the R50 cash back instead we were given another airtime of R50, then when we were outside I ask for the R50 because I wanted to buy something from another shop, that’s where she notice that the tiller lady made a mistake, then when we return to the store, the tiller lady was so rude and ignorant then...

Category : General

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Country : South Africa

3rd day no electricity Monday 9 they came and repair the line and leave us in the darkness till today. Doing the follow up its not easy to get hold of them line always busy. Last time they mentioned the the box is locked definitely can this issue take for more than 3 days just failing to fetch the keys and came back and switch on the plug or even its not that we cannot spend more that a week in the darkness City Power must add some employee s if they are few we cant struggle like this...

Category : General

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Country : South Africa

Scope of work; To supply and install a 3bag sand filter using clients existing sand R3500.00. Work was not completely done as per quoted scope. I will never use this company again

Category : General

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Country : South Africa

I have a problem with a estate agent in witbank we did pay our rent and nouw we get a breach of cotract and its not the first time

Category : General

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Country : South Africa

Can somebody please help me I have asked RCS Cards numerous times to stop my subscription. I went to Cape union Mart Tygervalley twice to stop my account, in July and in August. I was told someone will phone me, as they do not have the capacity to stop the subscription in store. Nobody phoned me! I e-mailed RCS 7 times to request the stop, but go no replies! I received one e-mail on Sunday telling I have to settle the balance of my account before it can be stopped. That I did...

Category : General

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Country : South Africa

I have 2 Samsonite 81cm suitcases and have tried to obtain a suitcase combination lock strap to secure them. The Samsonite lock straps are too short at 200cm as in order to secure a Samsonite 81cm bag lengthwise one needs a strap 225cm long end to end, seems they don't design their equipment to actually match their own products. Amazingly I have a Delsey strap that will actually fit the one Samsonite, but I need another of any brand.

Category : General

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Country : South Africa

Blades and Triggers conned my son(A minor 17yrs) into paying R500.00 lay buy for a air gun.The next day I phoned Junaid (manager)to ask for a refund.He refused a refund and referred me to owner Kabir-He was very abrupt to me. he said, I quote "no one put a gun to his head and made him buy so why should I give a refund".According to CPA-it is within my right to ask for a refund.Please help. GOD BLESS Chris

Category : General

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Country : South Africa

Good Day Hope this complaint finds you well. Firstly I would like to start off by saying that your service is pathetic. From this morning I have spoken to four different people who all some how confirms that there is nothing wrong with my line. Found that so strange because while we were speaking the call ended at least four times. Where I had to call back and explain my conversation all over again And no one even bothered to call me back. Still no one believed me. Not to mention all the...

Category : General

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Country : South Africa

ir/Madam. My name is Philip Cooper from Ozonezone in Pretoria. I have been doing ozone treatments for the past 15 years and from time to time I buy used oxygen concentrators from private people. I then sell these machines to people in need of oxygen. About 2/3 weeks ago I sold a concentrator to a Mrs Lottering in Pretoria. Your representative Thabo was asked to come and pick up the rental machine. On arrival at Mrs Lottering he then looked at the machine that they bought from me, Thabo...

Category : General

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Country : South Africa

Yesterday my mother went to shoprite with her 2 grandchildren in Belhar by the airport mall, she arrived at the shop at 8am the morning , she just needed to buy a few things as she cannot be on her feet for long , ( spine problems, diagnosed with cancer , high blood etc ) she walks with crutches , the ques was so extremely long as she had been in the que already for more than an hour , she then asked for the management to assist her in helping her to front of the que as she is getting very...

Category : General

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Country : South Africa

To whom it may concern. I have been a loyal customer to the AVON brand for the past few years now. I am furious with the last product I bought. See the pictures below of what the product did to my face. I discontinued with the product to see if it was the product or not, and started to use is again to then got the rash I have. It seems that I am not the only one experiencing the problem. A colleague of mine also bought the same product and also experienced the same fate as me. I...

Category : General

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Country : South Africa

i can't redeem the coke green capunderliner code at any of the kfc or jet stores,they refuse to accept the coke underline code promotion around all stores in alexandra.

Category : General

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Country : South Africa

I bough a phone from Cash Converters at The China Mall. 2 days later I took the phone back as it was not working properly. I really battle to answer calls and the phone is extremely slow. I asked them nicely please to just swap the phone. I did not wants the money back and I was then treated very bad. They took the phone and wiped everything that I downloaded, whatsapp, internet, facebook and even all my contacts on my phone. I was so angry I had to just took the phone and walked out. The did...

Category : General

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Country : South Africa

i was choked by an electrical cable at one of the pick n pay fridges in Vosloorus (gold sport) while buying for fish, the cable choked me on my thigh, it burned my skirt and even went to my skin, and i was with 2 kids at that time, i went to called the manager by the name of Africa, who i feel was very insensitive and in actually fact rude, at first he said he does not see what i am talking about, and then, later i told him i was feeling pain, then he asked one of her stuff ladies to go...

Category : General

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Country : South Africa

I took my suite to be cleaned at the dry cleaners known as DRY cleaning for you in Plattekloof about a month ago. when I received it I did not open the package. when I decided to wear my suite it was damaged. when I returned to the laundry they told me that they have a 3 day policy of return of damaged goods. to my dismay on their slip there is no policy and when I asked for it no one could provide a copy of it. they then told me that its not them that clean the clothes its an outsourced...

Category : General

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Country : South Africa

Was left embarrassed and ashamed after being rudely dealt with by the employees of picknpay and the manager also took part in yearling and mistreating us in full view of other customers instead of addressing the matter she didn't hear of anything we said but defended her employee without listen to our side..she further more said she can't deal or help us as we have raised her highblood .she then rudely walked away without any solution or conclusion of the problem. This took place at BOPHELONG...

Category : General

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Country : South Africa

I was at shoprite in Idutywa and i am totally unhappy with the service i received from a guy called Akhona after complaining about incorrect price tag that was desplayed for benelyn 4 flue...shoprite in Idutywa shopping complex is a turnoff 4 me.

Category : General

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Country : South Africa

Im in a City to Citybus from Johannesburg to Mthatha, Im appalled at the state of the bus. It ricks of whatever impurity it has, cockroaches are on the cat walk. Tickets stated that the bus would depart at 17:00 and now he time is 18:31. Its obvious that the company has ZERO consideration for its passangers. How different the service is from the buses departing from the front of the station. Cockroaches really, such a health hygiene. I will be damned to use his bus again. Greyhound Im coming...

Category : General

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Country : South Africa

Good day I am very frustrated and disappointed by my dealings with the staff of Moruleng Mall Fair Price. This is said to be a furniture shop that allows laybyes for a perion of 12 months!But even if you pay them cash do not expect a different approach! At the end of July 2017 I paid cash for two (2) couches and was told the delivery should be expected withing 7 days. Today is the 22 of September and still my couches have not been delivered!!!!! I have frequented that store so many...

Category : General

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Country : South Africa

I had bought Iron on the 29/04/2017 at Shoprite Evaton Mall, the Iron is getting nice hot accordinly but when you start ironing is getting low. I had send my daughter in for repair and send her back with been help. On the 16 Sep 2017 i went myself they told me there is nothing they can do to help me they a all the same. I had left that Iron there with and went home without being help while still on Quaranty

Category : General

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Country : South Africa

on 12 Sep 2017, I purchased two gifts to be delivered to the same address. Firstly, they charge delivery for each item, this is just daylight robbery. As per invoice, delivery set for 18Sept. They then deliver the one on 15 Sep, without informing me... and just forget about the other gift. I called them on 18 Sept, and was told my address was incorrect, hence no delivery... both gifts were on the same invoice! after many enquiries, unhelpful agents, 2nd gift delivered on 20th.. no...

Category : General

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Country : South Africa

Wizards Hairdresser - East Rand Mall Within 3 months my 10 year old daughter's was charged from R175 to R420.Crazy ---. The only difference was a twist with the straighter iron. When I asked why the difference , they said that to make curls it takes longer. It only took 20min LESS an hour for the curls. It took less time for the curls. It was a total ripped off. R420 !!!! and the curls only last one day. No treatment was used, no colour, only blow out very roughly just to get the hair...

Category : General

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Country : South Africa

Borehole pump delivered for repair. Now list or sold for scrap. No collection period T&C to be collected in a specific time. Requested now for 2 weeks and still nothing.

Category : General

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Country : South Africa

I had a contract with MTM for 3G modem, the contract expired in 2015. Since February 2017 I have been trying to cancel the contract. I have emailed,phoned and even went into a MTM store to try cancel it but to no avail. I have stopped the debit order at the bank. The problem is I receive a invoice for ever month and the account is building up. My fear i get black listed. Desperate please help

Category : General

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Country : South Africa

I Bought a convention oven in MAY and it is broken and i have lost the slip and i have used a cheque card to pay which i still believe it can serve as a prove of payment however at Game they are unable to assist on thier records they do not see my purchase they cannot repair my item or exchange it

Category : General

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Country : South Africa

One of the consultant told me to pay cash as they move my account to cash. after internet transfer they just debited my account with the same amount for what i dont know and i just want my money back within 24hours..

Category : General

(0) Replies

Country : South Africa

Bought a recliner chair from Healthcare& mobility it was so bad we had to send it back, Second one is making such a noise feel like it is going to explode. No reaction on customer care or even letters from lawyer for full refund.The prize was huge for this piece off sh.. I mean furnisher.

Category : General

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Country : South Africa

I called Vodacom on the 6th of February changing my postal address because I moved and my son will start school next year,so I will look for a school around westrand, Vodacom advise it has changed never received statement then yesterday I called asking for statements that I can use as proof of residence,they give me an old address advising they will not be able to change it,today spoke to team leader who advise it possible and she was going to send statement,she still send me a statement...

Category : General

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Country : South Africa

MOBILE TALK CONTACTS ACCOUNT HOLDERS FROM TELKOM WITH PROMISES OF PORTABLE WIFI AT A VERY CHEAP PRICE. WHEN YOUR PACKAGE ARRIVES, YOU SEE THE NAME OF THE COMANPY FOR THE FIRST TIME (THEIR NUMBERS ARE HIDDEN WHEN THEY CONTACT YOU), WHEN YOU GET ON THE INTERNET, IT ONLY GIVES YOU A TELEPHONE NUMBER AND AND EMAIL ADDRESS, NOTHING ELSE. THE CALL CENTRE AGENT TELLS YOU THE SYSTEM IS OFFLINE AND SECONDLY THAT THEY ARE NOT ALLOWED TO GIVE THE PHYSICAL ADDRESS. THE MANAGER IS NOT THERE AND YOU...

Category : General

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Country : South Africa

I have a parcel that is being held at the Hub postoffice in Cape Town and was told that it is lying somewhere on a shelf I have the shelf number and my tracking number. I have been told to phone the hub post office which I did I have phoned about 7 different numbers I got from a lady at the post office and up until now not one of those phones get answered I have tried various times during the day without any luck.This is absolutely very bad service from the Post Office. I have no faith in the...

Category : General

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Country : South Africa

Good day your shop in Elarduspark I have a complaint and if it can not get sorted I am going to the papers and hello peter, I bought two jackets and the one zip broke and the other one I never worn because it was to small I stay far and visited my mom in July and then took back the one with broken zip and then your lady there is very rude she did not want to change. Then I visit my mom today and I took back the other jacket and again very rude you can see it is brand new ticket is still on...

Category : General

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Country : South Africa

I’m a regular’s customer at Woollies. Over the years I have noticed a definite decline of quality in your food and your clothes. I bought a Tipple chock gateau cake from Eden Medows branch yesterday 13/07/2017. The date on it said use before 14/07/2017. I paid a whopper R114.99 for this tiny cake, thinking it would be a tasty triple chock. To by disappointment, this cake was tasteless and dry, with hardly any icing between the layers and also no icing on the sides. The only tasty part...

Category : General

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Country : South Africa

I have ordered 26 Aug 2017 an anti bark collar - there delivery will be between 7 to 10 days. I am still waiting. After I request to pay me back they now promise it will be delivered by latest Friday. I will put on a second complain if this is not happen.

Category : General

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Country : South Africa

On the 12 August 2017, I chose to upgrade my contract. The consultant Johan.JanseVanNieuwenhuizen did the upgrade everything had gone through, I was advised that it would take 5 to 7 working days for delivery. After the 7th day I called back no1 could give me answers to what was happening I sent an email to the customer care email who instructed Johan to assist me but he himself does not know. I just called now the 12 September 2017, 1 month later and still no1 knows what is happening......

Category : General

(0) Replies

Country : South Africa

It is impossible to get through to you. I have spent the whole morning trying to hold of someone. I was promised that medication was to be delivered in August, I am still waiting. Your service really sucks. You need to make a plan. People cannot be holding on the whole day waiting for someone to answer a call. Get more people if it is a call centre

Category : General

(0) Replies

Country : South Africa

I cancelled my line with Telkom in April last year...They did not cancel...After numerous efforts and email and faxing them the proof of cancellation, they keep on harassing me with threats to pay a bill of more than R3000...I went into Telkom several times at the Garden Route Mall and they contact Telkom as well...I kept all the proof and reference no's....I don't know what more I have to do to stop them harassing me!!!

Category : General

(0) Replies

Country : South Africa

My parents were told paid R 6000.00 on 06 June 2017 after they have extended the house to Eskom Aliwal North for Electricity upgrade. Eskom Sent Mr Ntsoelinyane M Charles to do the meter upgrade however the electricity does not show any difference actually its worse we cant plug a kettle and stove at the same time. They have been promising my parent to come but they are not coming. My parents are pensioners to be trouble like that taking into account they have paid they money to ESKOM....

Category : General

(0) Replies

Country : South Africa

I canceld a contract last year with Vodacom and to my surprice got a lawyers letter that I'm owing them meaning the shop never process the cancellation as they could not supply me with a phone ID 7206175203088

Category : General

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Country : South Africa

I purchased the Moyou Nail Art kit for my daughter. The sales lady assured me that should the product not meet my daughters expectation I will get a full refund. The product does not work and does not stick. My first email out to the company was on 06/11/2016. after no reply I then called them and they informed me they would get back to me. I sent another email 10/09/2017 and received a reply from Bianca Joseph informing me they are dealing with my enquiry. A lady called me and advised me...

Category : General

(0) Replies

Country : South Africa

I used taxify on Tuesday 5th September after the trip money was deducted from my credit card and the driver demanded I pay cash have sent an email twice about this issue no one responds called their office no one answer terrible service indeed

Category : General

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Country : South Africa

my sister in law placed our order on 18 May 2017 received excuse for the delays on 14 July 2017 from Funky tights for not receiving the tights. My sister in law followed up again 13 July 2017 and on 14 July 2017 funky tights advised they were waiting for the shipment from customs. on 21 August 2017 my sister in law e mailed funky tights for a refund as we have not received the product or follow up response. my sister in law followed up again on 28 August 2017. No response. I followed...

Category : General

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Country : South Africa

I am a customer that go and gamble there from day 1 that they opened there doors. The security lady at the door knows me from the day she started to work there, couple of years. Today I went and draw money and on my way back I went and buy a packet of biltong and put it in my handbag, and she search me again when I walked in and make a big fuzz about the biltong in my handbag after I told her that I am not going to eat it in there it is to take home. She still carried on so I told her they...

Category : General

(0) Replies

Country : South Africa

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