General Complaints

I want to submit a complaint for Vanderbijlpark Animal Clinic. I have been struggling to sort out our account at this place since December 2016. The lady at the reception made a mixup with the payments and I have been assured by end December that all is sorted. That is clearly not the case. I have been informed that my misshap is one of many. I would advise you not to go there at all, it is clear to me that the people working in front are not capable of their work.

Category : General

(0) Replies

Country : South Africa

I am at jet mart to buy a fridge but no one to assist the entire second floor is empty i stood 30 min no assistence what so ever

Category : General

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Country : South Africa

This is a first for us. Haven't felt so sick and disgusted when working with food. Wanted to prepare chicken 5kg mixed portions of chicken from Goldi Chicken which was bought at Checkers Hyper Platinum Square Rustenburg. What I saw when I took out pieces of chicken shocked me when I found the following: Chicken head still attached, blue chicken pieces as well as visible heart and insights still attached to some of the pieces. This definitely will refrain anyone from eating chicken again. I...

Category : General

(0) Replies

Country : South Africa

I HIRED THE CAR IN APRIL 2017 AT AVIS. I HIRED THE CAR FOR 4 DAYS. AFTER 4 days I returned the car to their rental office in the cape town airport. Rental Deposit which was taken from my account is supposed to be returned back on my account after i have returned the car. Till today 20 July 2017 I have not received my rental deposit and I have been emailing and phoning but they don't even phone or email. I don't even know who to call or talk to. Avis has desappointed me big time.

Category : General

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Country : South Africa

After selling my vehicle I informed tracker that I had sold the vehicle and wished to terminate the contract. They informed me that I would still be liable for the remainder of the contract. I said fine so be it. They however automatically renewed the contract without informing me. When I queried it the recording mysteriously cannot be found. I then informed them by telephone that I wanted it cancelled immediately and I want a refund which has now been refused and that the contract will only...

Category : General

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Country : South Africa

I took out a contract a year ago for 2years but i can't afford my membership any more i dont even visit the gym anymore. They refuse to cancel my contract without me paying a huge cancellation fee. Can you please help me. I also lost my job and have no current income

Category : General

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Country : South Africa

He damaged my car and my son was hospitalised - Except for one payment of R500 out of about R5000 NOTHING - a Person of no Honour - NEVER TRUST HIM - Pleads poverty yet drives a SUV and resides in a smart complex - Initially said he would pay monthly but except for the one never has - Accident happened November 2016 nearly a year ago and although the Police Accident report shows he was the cause he does not pay

Category : General

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Country : South Africa

I receive daily SMS threats from Mr Price for an arrears account I don't have. Mr Price legal dept. cannot trace any account I have but continue to send these daily SMS threats. It demonstrates their total lack of regard for the public by harassing innocent people.

Category : General

(0) Replies

Country : South Africa

Just spoke to a lady from home choice named Julie! She is ABSOLUTELY RUDE. She cut my call all because I was querying why my cash order, placed on the 27th & 28th of June was cancelled? I've been ordering at home choice for a long time now and I know that I have 30 days to pay before my order is cancelled. It's very sad that we still have people who have NO CLUE what customer service is even in these difficult economic times!!!

Category : General

(1) Replies

Country : South Africa

Hi! I left Cape Gate Dream Nails today at about 5:20pm and again I was upset about the lack of customer service by the reception team/ manager on duty. I have now made up my mind not to return again, as there are many private salons in the area where I am welcomed and treated like I am a regular customer. The only reason I have returned to this branch today was because of the friendly and caring service of Angela, who wears the company hat in that she sells products and follow up...

Category : General

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Country : South Africa

Sauna and Steam bath are closed customer should get a refund. this water saving is a schwindel.

Category : General

(1) Replies

Country : South Africa

Sent my phone in for repairs - informed it would take 5 to 7 days. Took 14 days. When I received it back the sim holder was missing and this was given in with the phone. I immediately reported this and was promised that a new one would be ordered and sent to the Vodacom shop of my choice. This was on Wednesday the 12/07/2017 - after I had to follow up every day , I am now informed that it only arrived today and will be sent to Bronkhorstspruit but will only reach the shop on Monday !! another...

Category : General

(1) Replies

Country : South Africa

On the 13th May 2017 I went into Lord Louis to get a suite for a function in July. Paid my deposit and was told when and how I can pay my balance off. I then received a call from them early June 2017 saying they are so sorry for the inconvenience but I cant get the suite due to a fire in 320 Building . The guy also said they will contact me in a weeks time to arrange to get my deposit. They could only be in the shop for an hour that day to contact customers. I have tried to contact them via...

Category : General

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Country : South Africa

I was asked to make trophies in December 2016, it was delivered in January, since then I haven't received full payment,when I contact the owner he has another excuse.

Category : General

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Country : South Africa

Ryno Johnson installed a new gate motor for a pensioner in Edenvale, received full payment and the gate motor doesn't work. his response to their complaint is "have a nice life". He also helped himself to a polisher that was in the garage without permission - he just took it - that's theft!

Category : General

(0) Replies

Country : South Africa

We are 9 households that are renting from Transnet, since January 2017 we are experiencing blackouts in electricity. The problem started with IDEAL prepaid that installed a prepaid meter for all the households, thus 9 households are using one meter. Ideal prepaid refuses to remove the one meter and don't want to install meters in every house. We are at the moment without electricity sine Saturday 8/7/2017.If you try to contact Ideal prepaid they just don't answer their phones. Can you please...

Category : General

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Country : South Africa

Had a contract with elite mobile that wasn't valid. They agreed to cancel contract. Did not let vodacom now so now a battle between elite mobile and vodacom. The one refers me to the other one. My account goes up every month and they don't want to help me. Please help

Category : General

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Country : South Africa

Rentokil were supposed to do pest control at my house yesterday. They arrived 10 minutes before the appointment and I was not there. I then called them and after 6 phone calls and 3 1/2 hours later, I still had not spoken to anyone who could help me. After 4 hours of waiting I left the house to make my next appointment. At 16:30 I received a call from someone who said they would talk to a manger and get back to me. Halfway through today, nobody has contacted me and I have phoned 3x to leave...

Category : General

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Country : South Africa

This group is selling coal but they take money and do not deliver the right qty or quality on time , when requested for refunds they do not answer your calls

Category : General

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Country : South Africa

I took my phone in for repairs on the 07 may 2017 as it freezes and switch off.I was quoted R1421.23 as they the problem was the battery.i told that it was there few months back with the same problem. On the 18 may at around 18.30 i collected the phone from the centre but the following day around 11 in the morning the problem started again. I took it in while it was on freeze mode. They advise me that the phone had a number of incidents they will be sending it to samsung for a...

Category : General

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Country : South Africa

I had baked biscuits using Snowflake cake flour and found a piece of glass in the flour. I picked it out of the flour and proceeded to bake the biscuits. When I tried to eat the biscuits, I was crushing pieces of fine glass in my mouth. It was clear that glass was crushed with the flour. Snowflake had sent a courier to fetch the cake flour together with the corn flour I had used in the baking for testing. After a month an a half they came back to me and admitted that a piece of glass was...

Category : General

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Country : South Africa

OTP no: 1802003373 I purchased lounge suite in July 2015 for an amount of R22 100.00 In April 2017 I contacted Gregg branch manager at Southgate advising him that the lounge suite was sagging, as their guarantee period was not stated on the copy of the offer to purchase. He then requested his assistance to contact me (Precious) and advise that their products have a one year guarantee and it only covers factory faults not the leather material nor the stitching on the lounge suite. There...

Category : General

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Country : South Africa

We received an sms from Dstv, please pay 704.81 and we will re connect your service immediately. But when I phonef to find out but why do we pay over 1000 every month for our Price Log (Explorer). I found out that we have 2 accounts 1. Price log 2. Residential acc. And we owe over 3000 rand. I then asked the gentelman but why are they still charging us for 2 accounts, when they connected the Price log (Explorer) they told us they disconnect the residential acc but if any thing...

Category : General

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Country : South Africa

Eskom Complaint ref number: 164 573 148 Meter Number 0107 584 745 We have an issue with Eskom in Idutywa Eastern Cape. They installed a line/ pole that supports electric wires in our yard without anyone’s consent back in the years. We have been requesting them to remove this from our yard as we are planning to build a house on that land. Our bricks are damaging as they are just lying there. This has been going on for a while, when I call their call centre I am just told that that...

Category : General

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Country : South Africa

This company indicated on their invoice that my LG Dishwasher had a new motor installed to correct a LE fault on the machine. The motor was not replaced and the fault was an electrical circuit box that had blown A sum of R2950 was paid for nothing. The machine was finally fixed by another company who gave me excellent service.

Category : General

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Country : South Africa

My husand called in 9 days ago to stop an illegal porting done on his number.a lady by refiliwe had assured him it was declines.a few minutes later he was unable to use his phone.myself and him have called virgin mobile everyday and this has still not been sorted out.the agents are absolutely rude and off no help at all.this no is used on a daily purpose for work but tthey seem to not care.theres neva a msnager at work .the service is poor and pathetic after almost 2 weeks we are still unable...

Category : General

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Country : South Africa

I Nwabisa Nteto was involved in an accident (Toyota Aygo 2016 Model 1.0 5DR X play) in Somerset East on the 24 of March 2016, I phoned the insurance they arranged for my car to be towed because I could not drive it, there was oil leaking.It was taken to Custom Motor Services in Cradock. The front bumper was also damaged, they sent me claim forms but on the 28 of March they told me that they did not get payment for that month so all expenses will be on my own I did not have a problem.I phoned...

Category : General

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Country : South Africa

D G Carriers in Kimberley. When its time for payment a lot of excuses appeared. Transporters beware.

Category : General

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Country : South Africa

I Freight transport company subcontract and managed trucks not paying. No dissapeared. Riaan and Charmain. Be aware as they are dishonest. I will pay a reward of R2000 for correct info of their where abouts.

Category : General

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Country : South Africa

The owner of Wax in the City Mr Nelson de Sousa employees beauticians and then does not pay them as per their contracts. He has denied rumours that he does not pay wages when my daughter asking him about previous girl that left. My daughter did not get paid at end of April and his excuse was that he though the end of the month was on the Sunday and he would then pay real time. This did not happen and then said he would pay by the 7th this also did not happen. After more messages he said...

Category : General

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Country : South Africa

I bought a bed and base set at bradlows burgersfort tubatse crossing mall on 25/05/17. Up till now no bed and base was delivered to me. After a lot of phonecalls the sales person " Jan " comes with a lot of stories now saying that there is no bed availuble anymore and that I must take a cheaper or more expensive bed or I must just cancell the deal. This is not very professional and very bad service from Bradlows. Please follow up.

Category : General

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Country : South Africa

I was stopped by a guy in Germiston telling me about Bodylab Gym and the products that they have. I told the guy that I am not interested. if I am interested I would come to the gym. he then asked for my details explaining or telling me about a free month gym promotion that body lab was promoting at the time( April), I then completed the forms with him, I advised the agent that If I am interested, I will come to the gym and they can proceed with my application. I asked him if there are any...

Category : General

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Country : South Africa

I went into the telkom store in Clearwater 3 times to try and cancel my wi-fi that has not been used for over one and a half years as we have move out our home due to me losing my job and can no longer keep up with the payment . I was give a form with a case number 20627524 told that the a service agent will be in contact with me to tell me what it will cost to cancel the contract that was in March to date no one has called me . Every month they still deduct the R698 from my account...

Category : General

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Country : South Africa

Hi i my name is Zimbini Tshiwo I was involved in a car accident with golden arrow bus and their driver was the one who was wrong and now they refused to pay damages, they said I was wrong, please help me, where can I go for help? What must I do to fight this? Can you advice me as to what must I do or where must I go? Thanks

Category : General

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Country : South Africa

I went to Checkers and the Village Mall in Brits to collect money from the money market. I didn't have my green coded Id book with me as it is in my wife's hand bag in Pretoria at her place of employment. I showed her my Driver's license card as the bank's and other companies also accept that. They were rude and unfriendly to me and just told me they can't help me. Please you can phone me Günther Jacobs on 076 641 9126

Category : General

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Country : South Africa

Payments had been made on our electricity bill. We've been to their offices and sort the payment. Wich one of the employees put our electricity back on. To days later they disconnect our electricity. Every time they charge us a R440 for reconnection. The reason for that is because they said they do not allocate our payment on our statement. They are not helpfull at all to sort this problem and everytime we need to pay an exstra R440 to put the electicity back on. It is discomfort to my family...

Category : General

(0) Replies

Country : South Africa

I'm billed (to pay the 25th May) an extra amount of R 171.21 (apart from the subscribed amount on 0826073739) and it seems my account for June has also been debited with some or other subscription. I've contacted Vodacom at 4 different occasions whereby the operators promised to send me the call reference and progress of my issues via SMS…till date I've received none. Today I spoke to a team lead who informed me that I "read" a message that was send to me and that is how I subscribed for a...

Category : General

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Country : South Africa

No program information available

Category : General

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Country : South Africa

Last year i signed a mobile phone at Greenstone telkom branch, the second i find out the battery got prblem. Then i go telkom greenstone the next day, they said they need to sent the phone to repair , cannot change me the phone( just two days). At that stage i got no phone to use then i just leave it Last month at 6 April 2017 i bring the phone to telkom send to repair, they said it take 3 - 4 weeks. Now is already 41 days noone contact me at all! I went to Greenstone to ask they just...

Category : General

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Country : South Africa

Gym Contract ended in March 2017, SBK deducted again in April and they tell me if the client doesn't come to the gym to cancel they will continue deducting as their system does not cancel automatically. I called and e-mailed them on the 17th May for a cancellation which i still don't understand what I am cancelling if the contract period is finished and i requested acknowledgement of my email but no one responded till i called this morning they claim they have problems with their e-mails,...

Category : General

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Country : South Africa

My DSTV keep being either cut off or no service

Category : General

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Country : South Africa

The company has short paid R2029,60 on paper sold to them. Despite numerous calls only promises to amend have been made. This has been ongoing since 5.4.2017.

Category : General

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Country : South Africa

My daughter gave in her UIF claim last year in August and since to date no payment was done and if I email them they read my mail but do not come back to me, my daugter is Maroenel Visser birth date 1995-02-17

Category : General

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Country : South Africa

A mini move from Oudtshoorn to near Hermanus - same province, distance 410km - took 3 days! Minimal communication from owner, Solly.

Category : General

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Country : South Africa

Dear Makro Wonderboom I bought a list of items for my shop. One of the items Eskort smoked viennas 500g. We selling the viennas in the shop and the lady that work with it make we aware that the viennas already expired on the 10 May 2017 and I bought it from Makro Wonderboom shelves on the 12 May 2017. According to law expired stock should be remove because it can cause sickness ect. It is unacceptable for viennas to be on the shelves after expire date. Health inspectors should...

Category : General

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Country : South Africa

Vodacom I have been trying from the 13th April 2017 to solve my problem with Vodacom. I have phoned in 10 times and no joy. Only to been told I need to log a call. I have logged calls 9 times and every time I am being told to wait seven days.Monday I phoned and I was told my money will be paid back into my bank account within 48 hours. Still not done. I phoned today only to be told that there was nothing done about it and they must log a call and I must wait 14 days. Is there someone at...

Category : General

(4) Replies

Country : South Africa

I have spent 3 months without my furniture, when i want my money back there is no response.

Category : General

(3) Replies

Country : South Africa

Telkom have billed incorrectly and will not refund my money or cancel my debit order. I have been trying to get it sorted for 2 weeks now and still trying. Getting nowhere, have many case numbers and very few relevant replies.

Category : General

(0) Replies

Country : South Africa

On 17th feb 2017 i entered in a contract for my son nyself and my daughter. Before i signed i told this is a niethday gift for my son but just to let u know i am joining becsuse he is epileptic and Feb was a promotional month.only on the 01.03.18 my gym contract starts however in the 3 times i visited the gym my son was going into epilepsy and i caught him i time. On the 3rd visit he had epilepsy and members and staff have seen it. On 6th March i called Westville gym and yold tjem aboit...

Category : General

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Country : South Africa

My son is 6months old this month and still we cant use our maternity shoots photos.. :( Everything is send to us as one photo and they just to respond to my emails We have paid a lot for nothing???

Category : General

(0) Replies

Country : South Africa

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