General Complaints

Good day I am very frustrated and disappointed by my dealings with the staff of Moruleng Mall Fair Price. This is said to be a furniture shop that allows laybyes for a perion of 12 months!But even if you pay them cash do not expect a different approach! At the end of July 2017 I paid cash for two (2) couches and was told the delivery should be expected withing 7 days. Today is the 22 of September and still my couches have not been delivered!!!!! I have frequented that store so many...

Category : General

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Country : South Africa

I had bought Iron on the 29/04/2017 at Shoprite Evaton Mall, the Iron is getting nice hot accordinly but when you start ironing is getting low. I had send my daughter in for repair and send her back with been help. On the 16 Sep 2017 i went myself they told me there is nothing they can do to help me they a all the same. I had left that Iron there with and went home without being help while still on Quaranty

Category : General

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Country : South Africa

on 12 Sep 2017, I purchased two gifts to be delivered to the same address. Firstly, they charge delivery for each item, this is just daylight robbery. As per invoice, delivery set for 18Sept. They then deliver the one on 15 Sep, without informing me... and just forget about the other gift. I called them on 18 Sept, and was told my address was incorrect, hence no delivery... both gifts were on the same invoice! after many enquiries, unhelpful agents, 2nd gift delivered on 20th.. no...

Category : General

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Country : South Africa

Wizards Hairdresser - East Rand Mall Within 3 months my 10 year old daughter's was charged from R175 to R420.Crazy ---. The only difference was a twist with the straighter iron. When I asked why the difference , they said that to make curls it takes longer. It only took 20min LESS an hour for the curls. It took less time for the curls. It was a total ripped off. R420 !!!! and the curls only last one day. No treatment was used, no colour, only blow out very roughly just to get the hair...

Category : General

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Country : South Africa

Borehole pump delivered for repair. Now list or sold for scrap. No collection period T&C to be collected in a specific time. Requested now for 2 weeks and still nothing.

Category : General

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Country : South Africa

I had a contract with MTM for 3G modem, the contract expired in 2015. Since February 2017 I have been trying to cancel the contract. I have emailed,phoned and even went into a MTM store to try cancel it but to no avail. I have stopped the debit order at the bank. The problem is I receive a invoice for ever month and the account is building up. My fear i get black listed. Desperate please help

Category : General

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Country : South Africa

I Bought a convention oven in MAY and it is broken and i have lost the slip and i have used a cheque card to pay which i still believe it can serve as a prove of payment however at Game they are unable to assist on thier records they do not see my purchase they cannot repair my item or exchange it

Category : General

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Country : South Africa

One of the consultant told me to pay cash as they move my account to cash. after internet transfer they just debited my account with the same amount for what i dont know and i just want my money back within 24hours..

Category : General

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Country : South Africa

Bought a recliner chair from Healthcare& mobility it was so bad we had to send it back, Second one is making such a noise feel like it is going to explode. No reaction on customer care or even letters from lawyer for full refund.The prize was huge for this piece off sh.. I mean furnisher.

Category : General

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Country : South Africa

I called Vodacom on the 6th of February changing my postal address because I moved and my son will start school next year,so I will look for a school around westrand, Vodacom advise it has changed never received statement then yesterday I called asking for statements that I can use as proof of residence,they give me an old address advising they will not be able to change it,today spoke to team leader who advise it possible and she was going to send statement,she still send me a statement...

Category : General

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Country : South Africa

MOBILE TALK CONTACTS ACCOUNT HOLDERS FROM TELKOM WITH PROMISES OF PORTABLE WIFI AT A VERY CHEAP PRICE. WHEN YOUR PACKAGE ARRIVES, YOU SEE THE NAME OF THE COMANPY FOR THE FIRST TIME (THEIR NUMBERS ARE HIDDEN WHEN THEY CONTACT YOU), WHEN YOU GET ON THE INTERNET, IT ONLY GIVES YOU A TELEPHONE NUMBER AND AND EMAIL ADDRESS, NOTHING ELSE. THE CALL CENTRE AGENT TELLS YOU THE SYSTEM IS OFFLINE AND SECONDLY THAT THEY ARE NOT ALLOWED TO GIVE THE PHYSICAL ADDRESS. THE MANAGER IS NOT THERE AND YOU...

Category : General

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Country : South Africa

I have a parcel that is being held at the Hub postoffice in Cape Town and was told that it is lying somewhere on a shelf I have the shelf number and my tracking number. I have been told to phone the hub post office which I did I have phoned about 7 different numbers I got from a lady at the post office and up until now not one of those phones get answered I have tried various times during the day without any luck.This is absolutely very bad service from the Post Office. I have no faith in the...

Category : General

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Country : South Africa

Good day your shop in Elarduspark I have a complaint and if it can not get sorted I am going to the papers and hello peter, I bought two jackets and the one zip broke and the other one I never worn because it was to small I stay far and visited my mom in July and then took back the one with broken zip and then your lady there is very rude she did not want to change. Then I visit my mom today and I took back the other jacket and again very rude you can see it is brand new ticket is still on...

Category : General

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Country : South Africa

I’m a regular’s customer at Woollies. Over the years I have noticed a definite decline of quality in your food and your clothes. I bought a Tipple chock gateau cake from Eden Medows branch yesterday 13/07/2017. The date on it said use before 14/07/2017. I paid a whopper R114.99 for this tiny cake, thinking it would be a tasty triple chock. To by disappointment, this cake was tasteless and dry, with hardly any icing between the layers and also no icing on the sides. The only tasty part...

Category : General

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Country : South Africa

I have ordered 26 Aug 2017 an anti bark collar - there delivery will be between 7 to 10 days. I am still waiting. After I request to pay me back they now promise it will be delivered by latest Friday. I will put on a second complain if this is not happen.

Category : General

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Country : South Africa

On the 12 August 2017, I chose to upgrade my contract. The consultant Johan.JanseVanNieuwenhuizen did the upgrade everything had gone through, I was advised that it would take 5 to 7 working days for delivery. After the 7th day I called back no1 could give me answers to what was happening I sent an email to the customer care email who instructed Johan to assist me but he himself does not know. I just called now the 12 September 2017, 1 month later and still no1 knows what is happening......

Category : General

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Country : South Africa

It is impossible to get through to you. I have spent the whole morning trying to hold of someone. I was promised that medication was to be delivered in August, I am still waiting. Your service really sucks. You need to make a plan. People cannot be holding on the whole day waiting for someone to answer a call. Get more people if it is a call centre

Category : General

(0) Replies

Country : South Africa

I cancelled my line with Telkom in April last year...They did not cancel...After numerous efforts and email and faxing them the proof of cancellation, they keep on harassing me with threats to pay a bill of more than R3000...I went into Telkom several times at the Garden Route Mall and they contact Telkom as well...I kept all the proof and reference no's....I don't know what more I have to do to stop them harassing me!!!

Category : General

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Country : South Africa

My parents were told paid R 6000.00 on 06 June 2017 after they have extended the house to Eskom Aliwal North for Electricity upgrade. Eskom Sent Mr Ntsoelinyane M Charles to do the meter upgrade however the electricity does not show any difference actually its worse we cant plug a kettle and stove at the same time. They have been promising my parent to come but they are not coming. My parents are pensioners to be trouble like that taking into account they have paid they money to ESKOM....

Category : General

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Country : South Africa

I canceld a contract last year with Vodacom and to my surprice got a lawyers letter that I'm owing them meaning the shop never process the cancellation as they could not supply me with a phone ID 7206175203088

Category : General

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Country : South Africa

I purchased the Moyou Nail Art kit for my daughter. The sales lady assured me that should the product not meet my daughters expectation I will get a full refund. The product does not work and does not stick. My first email out to the company was on 06/11/2016. after no reply I then called them and they informed me they would get back to me. I sent another email 10/09/2017 and received a reply from Bianca Joseph informing me they are dealing with my enquiry. A lady called me and advised me...

Category : General

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Country : South Africa

I used taxify on Tuesday 5th September after the trip money was deducted from my credit card and the driver demanded I pay cash have sent an email twice about this issue no one responds called their office no one answer terrible service indeed

Category : General

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Country : South Africa

my sister in law placed our order on 18 May 2017 received excuse for the delays on 14 July 2017 from Funky tights for not receiving the tights. My sister in law followed up again 13 July 2017 and on 14 July 2017 funky tights advised they were waiting for the shipment from customs. on 21 August 2017 my sister in law e mailed funky tights for a refund as we have not received the product or follow up response. my sister in law followed up again on 28 August 2017. No response. I followed...

Category : General

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Country : South Africa

I am a customer that go and gamble there from day 1 that they opened there doors. The security lady at the door knows me from the day she started to work there, couple of years. Today I went and draw money and on my way back I went and buy a packet of biltong and put it in my handbag, and she search me again when I walked in and make a big fuzz about the biltong in my handbag after I told her that I am not going to eat it in there it is to take home. She still carried on so I told her they...

Category : General

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Country : South Africa

I was in shoprite liquors in Parow on Saturday 02 September and while waiting in the line to be assisted, the cashier just threw my things to another cashier next to her without even telling me what was going on and I had to move to the other side. Yet she assisted the coloured man that was behind me having a nice conversation and all and when I asked her why she did that she just gave me an attitude and ask what am I gonna do about that. we were so loud as I was complaining that I even asked...

Category : General

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Country : South Africa

I visited the mtn store in sunninghill to down grade my contract which I've done in 20 June 2017 , the consultant told me that I'll still pay the same installment for date month , was fine with that , however I'm still osying the same amount after 2 months of down grading , I'm paying for something I don't have , something I'm not getting , went back to the several time and still no joy and no one is willing to assist how fair is this My contact number is 0839438682 , I'm afraid if this...

Category : General

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Country : South Africa

Vodacom is charging ridiculous rates, everytime I load airtime it is gone in seconds, this is so frustrating. I have been with this s#@& network for years but now my loyalty is about to change, they rip people off, they cant do it with rich people now they are taking advantage of the poor, this is nonsense, I have no words to describe how pissed am I right now. If you are with Vodacom change to another network now.

Category : General

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Country : South Africa

On the 30th of icy 2016, I went to new active gym to cancel my membership because I was moving from Newcastle to haute get. They requested a transfer letter which I have it to them, and they said they will cancel. But they continued to deduct, I phoned them in July and the white lady responsible for accounts was very rude to me and she told the contract won't be cancelled even though it' is past its 12 month period, and I asked why and she said she doesn't want to. I need this contract...

Category : General

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Country : South Africa

I recently ordered a ride on taxify. Driver picked me up from home in kyalami. Was carrying a laptop and bottle of wine. I was on my phone in the backseat when a couple of minutes into the trip the driver pulls a dead stop, swears at me and accuses me of trying to kill him. He got out of the car pulls out a weapon from the drivers door and starts threatening me and passing motorists. I got out the car and asked him what's going on at which point he becomes more violent. I try to get in to...

Category : General

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Country : South Africa

I ordered a gift from takealot last week Monday, upon purchasing they advised that delivery date would be 24 August, 24 August I got a message saying that the items were sent to the wrong courier branch, long fight, my parcel arrived on the 25th of August, BUT the main item bought was 1. incomplete and 2. smaller than what it was advertised as, phoned takealot told them that I needed to du a return as I could not give an incomplete item as a birthday gift, I had to that afternoon go to...

Category : General

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Country : South Africa

These idiots don't know how to explain anything, I have a contract with them which I was paying R399, apparently the contact was on special and I was receiving 2.94 gig per month and now suddenly, magically the special ended, I was not informed and I called in to find out. The call center agent told me that the special ended and that's why I received 500mb this month, I was advised data because the special ended and the data is less I will only be paying R290,bang!!! I go pay and suddenly I...

Category : General

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Country : South Africa

On 18/4/17 a vehicle of the sheriffs office drove into my husbands car while he was waiting for the robot to turn green in Kempton Park, and damaged the bumper. The sheriffs vehicle was driven by a person without a drivers license. Sheriff was quickly on the seen,his bakkie towed away and told my husband he will sort this out. He requested my huasbad to obtain quotes for the repairs which my husband did. My hasband opened a case at the Kempton Park police station. After various visits to...

Category : General

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Country : South Africa

I went to the above mentioned store athat Protea North point pick not pay on Friday 25082017 @16H56 I ordered 36 hotdog rolls for a party which I had to pay and went back to the bakery to give details to pickup on Saturday @ 9H00,next morning I got there and my receipt was given to a foreign security to go verify and it took him over an hour waiting for him, then I went to look for few things as well like sunlight dishwasher with the refill for both R39 I couldn't get the merchandise or...

Category : General

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Country : South Africa

On the 27 of July I was involved in a.c. car accident. A Indian man drove into us in frnot and bumperof my vehicle ,radiator was damaged. I have an Iwyse insurance. They came and town my vehicle on the 28 of July 2017.from there my insurance authorized on the 8 of August 2017 but till toady they didn't informed me about anything.I spoke to Ronnel about this she said they waiting for the parts since on the 15th of AugAugust till toady. I need help I also spoke to the manager of Bredren non...

Category : General

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Country : South Africa

I ordered linen from Homechoice but received the wrong size. Contacted them and they requested that I send it back via the post office. The post office refused to take the parcel because of the size. I contacted homechoice and they said that they will send a couriers service to collect. That was middle July 2017. To date I have made numerous phone calls, send emails etc. Customer service responded on my email on the 4th of August 2017 that collection will take place within 48 hours. To date...

Category : General

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Country : South Africa

I made an online purchase with Optic Garcinia in the beginning of July 2017. This was a promotional item. A month later a sum of R1200 was deducted from my account. I contacted them and a dispute ensued where I insisted on a refund. Eventually I was convinced to accept the product which had already been shipped at a 50 % reduction. A month later another amount of R1434 was deducted from my account. I tried to contact Optic Garcinia again to no avail. Today I contacted them again to get a...

Category : General

(1) Replies

Country : South Africa

I had booked a spa voucher on daddys deal for my mum in law and father in law. I called the day before which was the 23/08/17 to ask for the earliest appointment today which is the 24/08/17. I had called after 10am and the person that answered had clearly stated 9:30 the next day was not possible and that they only had bookings available from 1pm to 5:30pm and so i had chosen 1pm. Today when they go there we are told the booking was for yesterday n it was a no show. They were so fucken rude...

Category : General

(0) Replies

Country : South Africa

I Emailed Mtn on the 18-04-17 and multiple times thereafter with my issues but still have got tan no response I was on a contract with MTN unit my contract expired recently. Just before my 24 months were finished I was given a call by MTN to find out if I would also like to review my contract with a new phone. I then agreed to update my account with you guys and the new phone was supposed to be delivered shortly upon which the new contract would start. I however then waited like a month...

Category : General

(0) Replies

Country : South Africa

In February 2017, Kloof Dispensary located at54 Van Buuren Rd, Bedfordview, South Africa placed a order with us to Supply and Embroid Golf Shirts for them. The Embroided Shirts where delivered to them on the 1st of March 2017 with a invoice as it was COD. They promised to transfer the amount into our Bank account but never did. After numerous phone calls to them and plenty promises from them to pay I adventurely conctacted the Pharmacy Manager, Liezl van Tonder about the none payment.I have...

Category : General

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Country : South Africa

I did not received my data as per contract the month of July also I had a remaining balance of data but now all zero zero?where is my data Vodacom? Cell nr.0763868016

Category : General

(0) Replies

Country : South Africa

DATA WAS DUE TO BE LOADED ON A MONTH BASIS 1G BUT NOTHING THEY SAY I OWE THEM BUT NEVER RECEIVED DATA ON MY CELLPHONE CONTRACT NUMBER-0763868016 MONTH OF JULY,THE REMAINING BALANCE WAS ZERO BALANCE,WHERE IS MY DATA NOW??

Category : General

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Country : South Africa

Cancelled Adsl line on 19 April 2017 with Telkom telephonic and mail a letter and cancellation form to [email protected] In May we still receive accounts with adsl on it. I phoned again and speak to a Lane she gave me her email address to sent the same documentation to her. Still no respond, I phoned again talk to a consultant again and she said she given it threw to look at this matter I explained to her over the phone exactly what I want and told her I am not going to pay...

Category : General

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Country : South Africa

I HAD AN ACCOUNT WITH HOMECHOICE WHICH WAS HANDED OVER TO THEIR DEBT COLLECTORS CALLED EASTON BERRY INCORPORATED. ON THE 15/02/2017 I CALLED EASTON BERRY AND ASKED FOR A SETTLEMENT LETTER SO THAT I CAN PAY UP THIS ACCOUNT IN FULL.SIBONGILE SENT ME THE SETTLEMENT LETTER AND I PAID UP THIS ACCOUNT ON THE 18/02/2017. I HAVE PROOF OF THE SETTLEMENT LETTER AND THE PAYMENT. ON THE 01/03/2017 I RECEIVED A CALL FROM VERICRED SAYING I OWE THEM MONEY FOR THIS HOMECHOICE ACCOUNT. I IMMEDIATELY TOLD THEM...

Category : General

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Country : South Africa

NEED MY MONEY BACK.....PAID R520.00 FOR A PAIR OF BOOTS ON 1ST JULY 2017....BUT STILL HAVE NOT RECEIVED MY BOOTS OR THE MONEY BACK

Category : General

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Country : South Africa

We (me and hubby) bided for 2 cars on the 22/07 at Grand Auction in Lenasia. An amount of R7000 was paid on the day to secure the cars Renault Sandero 2016 model and Golf 5 GTI 2007 model. On the 25/07 we were instructed by Ishmael - one of the consultants to pay the deposit of R25000 to secure the Renault as it was expensive compared to the other car. He referred us to a lady who assisted in processing the application. The completion of the application was done and the finance was approved...

Category : General

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Country : South Africa

I am a Sunday Times subsciber,subsciption no.1141518.For the past two sundays i have not recieved my newspaper and i duly phoned their supposed help line.First of all they cannot help you because they are not in direct contact with the area managers or the local distributers,all they say is that they will escalate your complaint and thats the last of it.By he the way it took me half an hour to get hold of the supervisor and she promised to get back to me but she never did.Crediting my account...

Category : General

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Country : South Africa

I was employed by steel and metal industry company in 1980 and I left in 1984 and I did not collect my pension money as I was still young and I did not have knowledge about pension funds and all that stuff . In June this year I applied for surplus and I was told about my pension fund that I did not claim and I was told I cant apply for surplus before I claim for my pension fund and I did apply for it and they are paying me R3000. only . My money was with them for 33 years generating interest...

Category : General

(2) Replies

Country : South Africa

Ngiyabingelela. Ngicela ukwazi ukuthi kanti umuntu onjani odingeka athole isbonelelo semali? Ngibuziswa ukuthi ngilethe umama wengane yami ngoba uphethwe i-TB spine kodwa wanikwa u-6 months so akakawaqedi amaphilisi. Sibone ukuthi abuye azofaka esinye isicelo kepha u-Dokotela uMzileni wakwa-SASSA emaweleni eMlazi wabuza ukuthi uyibhalise lani imali engabe uyahamba umama womntanami eyofuna umsebenzi.Umbuzo Wami ukuthi,engasebenzaphi umuntu osukuma kanzima engaphethe litho ikuphi la...

Category : General

(0) Replies

Country : South Africa

My contract phone broke last week. MTN Bethal will not take in for repairs without copy of contract. I do not have a copy and contacted Direct Sales – where I did the telephonic contract. They say they cannot help me as they do not have access to the courier company anymore. I was then referred to Customer Care, Head Office at 011 912300, back to Direct Sales and customer care. They advised that I should lodge a complaint on line. I got confirmation of my mail and that it will take...

Category : General

(0) Replies

Country : South Africa

My contract phone broke and I need to send it in for repairs. The Bethal MTN branch will not take it without a copy of contract. I do not have a copy and contacted Direct Sales for one. They say they cannot help me as they do not use the courier company anymore. I was referred to Customer care, who sent me to Head Office, who sent me back to Customer care. They said I should lodge a complaint on line. I did this on 9 August and got a mail back that they will react in 5 working...

Category : General

(0) Replies

Country : South Africa

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