General Complaints

I am a female of 25 years old,am complaining about poor service of Queenstown SAPs (Investigation process).on the 13 May 2017 just wake up early in the morning off to East London in a karate tournament,left my roomate in the house,around 7:30 jst recieved whatsp text saying she left the house off to Mtata,around 11:30 pm from the tournament i found the house unlocked and there was no force entry as if my roomate didnt locked,and the strange thing everything in the house was normal,her own...

Category : General

(1) Replies

Country : South Africa

I purchased goods at JDL Electric in Midrand on the 19 July 2017 for over R530k but until now I haven't received the goods. I then cancelled the order on 24 July 2017 and I was promised that I will be refunded immediately but now I am given a run around by the finance director by the name of Clive, he said he has 85 staff members to take care of and more important clients to deal with, my money is frozen at the bank, he'll wait until it is released before refunding me. Please assist as I...

Category : General

(0) Replies

Country : South Africa

I have never been treated so rudely in my life went to look for ointment for my kid the light in complexion indian lady that assists customers is so damn rude and has absolutely no to talk to customers. I for one wont be going there any more they lost a good customer and will continue doing so for aslong as that rude lady is still there . PATHETIC SERVICE!!!

Category : General

(0) Replies

Country : South Africa

Although Planet fitness sent an email confirming my resignation they still make debit orders

Category : General

(0) Replies

Country : South Africa

Husqvarna saag is gekoop by Reef chain saw centre. Document no. 132717 datum gekoop17/06/2017 Husq 272xp Prys R6753.51. Eerste herstel 3ure se werk Star spares Tzaneen 05/07/2017 herstel koste nuwe piston R590.93 totaal R882.90 jobkaart no. Ww4817 2dae later moes hy weer in gaan maar hulle herstel hom toe gratis. Nou staan hy al weer van woensdag 26/07/2017 alweer nou het die coil pack gegaan en kos weer oor die R600

Category : General

(0) Replies

Country : South Africa

I was paying for my grocery at checkers South gate mall and the lady who was packing stared at me viciously and asked my partner rudely why are we asking for so many plastics because people who have cars don't need plastic. she continued to stare at me viciously and my partner was unsure of what to say to this very rude lady. If she hates her job that much then she should leave and not give innocent customers who pay for their plastic hell

Category : General

(0) Replies

Country : South Africa

Contract was cancelled at the beginning of June giving a months notice. Cancellation was done via email to the branch and customer services. I received read receipts but never heard a word from them confirming cancellation. The email stated that debit order would be cancelled. End of June they put though the debit order .. we reversed it. End of July they have now put through 2 payments which we will reverse. At what point does this stop ... it is costing us time and effort to...

Category : General

(0) Replies

Country : South Africa

I made a enquiry at NCR dept review. one of the consulted who helped me asked me all of my depts and i did send everything to her. without letting me know she sent me the email stating that im on detpt review.I find out after mont end that my debit oder did not went through and when i asked the account holders, they said im on dept review. and i consulted the consultant to tell her that i was just making a query and she said she will cancel everything. i did follow ups on the matter and she...

Category : General

(0) Replies

Country : South Africa

Lechner GmbH is a Scam company in Germany. We tried to import Peanuts from them and after making an advance payment, we never recieved any feedback from them. Our calls were rejected and emails never returned. with contact per Mr Martin krause

Category : General

(1) Replies

Country : South Africa

Tried to import coconut shell as a bird feeder. They want prepayment via western Union from private account! Price they offer cannot be true. FAKE COMPANY, Be aware. David Packer is fake name as our detective found out.

Category : General

(1) Replies

Country : South Africa

I bought an electric heater by shoprite in voortrekker bellville, reason being not as hot as I was told it would be.The sales manager Lunga Sidlayi rudely told me he won't accept the heater back, I should have done my research before buying it.He doesn't sell second hand in his shop therefore I must see what I will do with heater as he is not refund me nor exchange.I left there speechless.I am left with a product that doesn't meet my expactation.Dont we have rights as consumers in this...

Category : General

(1) Replies

Country : South Africa

I went to rochecter in strubens valley to apply for credit and get some furniture there. this took place the beginning of June 2017, it is now end of July 2017 going into August and still waiting. Everytime when you call to check what is happening, the consultant is always off-sick and because he is off-sick nobody can assist, i have to wait for him to come back, then he comes back he promises to call me with feedback and never does, then i call again, because they never call you back as...

Category : General

(0) Replies

Country : South Africa

I am on a Translux bus from Elim to Johannesburg.We have been stuck just after Polokwane circle from 09h50 and since then we are stil waiting for help that is on the way but its not getting here. This is totaly unacceptable its been 2 hours already. Your service is very poor and you do not care about your Passengers. City to City is unreliable. To wait 2hours without help is totaly unacceptable. I have attached a picture of the bus registration number.

Category : General

(3) Replies

Country : South Africa

the driver of the intercape bus 060 did not care about us when we ask him to switch off the air condition from Queenstown to Pretoria.we fell cold all the way to Pretoria.this was my first time and last time

Category : General

(0) Replies

Country : South Africa

I want to submit a complaint for Vanderbijlpark Animal Clinic. I have been struggling to sort out our account at this place since December 2016. The lady at the reception made a mixup with the payments and I have been assured by end December that all is sorted. That is clearly not the case. I have been informed that my misshap is one of many. I would advise you not to go there at all, it is clear to me that the people working in front are not capable of their work.

Category : General

(0) Replies

Country : South Africa

I am at jet mart to buy a fridge but no one to assist the entire second floor is empty i stood 30 min no assistence what so ever

Category : General

(1) Replies

Country : South Africa

This is a first for us. Haven't felt so sick and disgusted when working with food. Wanted to prepare chicken 5kg mixed portions of chicken from Goldi Chicken which was bought at Checkers Hyper Platinum Square Rustenburg. What I saw when I took out pieces of chicken shocked me when I found the following: Chicken head still attached, blue chicken pieces as well as visible heart and insights still attached to some of the pieces. This definitely will refrain anyone from eating chicken again. I...

Category : General

(0) Replies

Country : South Africa

I HIRED THE CAR IN APRIL 2017 AT AVIS. I HIRED THE CAR FOR 4 DAYS. AFTER 4 days I returned the car to their rental office in the cape town airport. Rental Deposit which was taken from my account is supposed to be returned back on my account after i have returned the car. Till today 20 July 2017 I have not received my rental deposit and I have been emailing and phoning but they don't even phone or email. I don't even know who to call or talk to. Avis has desappointed me big time.

Category : General

(0) Replies

Country : South Africa

After selling my vehicle I informed tracker that I had sold the vehicle and wished to terminate the contract. They informed me that I would still be liable for the remainder of the contract. I said fine so be it. They however automatically renewed the contract without informing me. When I queried it the recording mysteriously cannot be found. I then informed them by telephone that I wanted it cancelled immediately and I want a refund which has now been refused and that the contract will only...

Category : General

(0) Replies

Country : South Africa

I took out a contract a year ago for 2years but i can't afford my membership any more i dont even visit the gym anymore. They refuse to cancel my contract without me paying a huge cancellation fee. Can you please help me. I also lost my job and have no current income

Category : General

(0) Replies

Country : South Africa

He damaged my car and my son was hospitalised - Except for one payment of R500 out of about R5000 NOTHING - a Person of no Honour - NEVER TRUST HIM - Pleads poverty yet drives a SUV and resides in a smart complex - Initially said he would pay monthly but except for the one never has - Accident happened November 2016 nearly a year ago and although the Police Accident report shows he was the cause he does not pay

Category : General

(0) Replies

Country : South Africa

I receive daily SMS threats from Mr Price for an arrears account I don't have. Mr Price legal dept. cannot trace any account I have but continue to send these daily SMS threats. It demonstrates their total lack of regard for the public by harassing innocent people.

Category : General

(0) Replies

Country : South Africa

Just spoke to a lady from home choice named Julie! She is ABSOLUTELY RUDE. She cut my call all because I was querying why my cash order, placed on the 27th & 28th of June was cancelled? I've been ordering at home choice for a long time now and I know that I have 30 days to pay before my order is cancelled. It's very sad that we still have people who have NO CLUE what customer service is even in these difficult economic times!!!

Category : General

(1) Replies

Country : South Africa

Hi! I left Cape Gate Dream Nails today at about 5:20pm and again I was upset about the lack of customer service by the reception team/ manager on duty. I have now made up my mind not to return again, as there are many private salons in the area where I am welcomed and treated like I am a regular customer. The only reason I have returned to this branch today was because of the friendly and caring service of Angela, who wears the company hat in that she sells products and follow up...

Category : General

(0) Replies

Country : South Africa

Sauna and Steam bath are closed customer should get a refund. this water saving is a schwindel.

Category : General

(1) Replies

Country : South Africa

Sent my phone in for repairs - informed it would take 5 to 7 days. Took 14 days. When I received it back the sim holder was missing and this was given in with the phone. I immediately reported this and was promised that a new one would be ordered and sent to the Vodacom shop of my choice. This was on Wednesday the 12/07/2017 - after I had to follow up every day , I am now informed that it only arrived today and will be sent to Bronkhorstspruit but will only reach the shop on Monday !! another...

Category : General

(1) Replies

Country : South Africa

On the 13th May 2017 I went into Lord Louis to get a suite for a function in July. Paid my deposit and was told when and how I can pay my balance off. I then received a call from them early June 2017 saying they are so sorry for the inconvenience but I cant get the suite due to a fire in 320 Building . The guy also said they will contact me in a weeks time to arrange to get my deposit. They could only be in the shop for an hour that day to contact customers. I have tried to contact them via...

Category : General

(0) Replies

Country : South Africa

I was asked to make trophies in December 2016, it was delivered in January, since then I haven't received full payment,when I contact the owner he has another excuse.

Category : General

(0) Replies

Country : South Africa

Ryno Johnson installed a new gate motor for a pensioner in Edenvale, received full payment and the gate motor doesn't work. his response to their complaint is "have a nice life". He also helped himself to a polisher that was in the garage without permission - he just took it - that's theft!

Category : General

(0) Replies

Country : South Africa

We are 9 households that are renting from Transnet, since January 2017 we are experiencing blackouts in electricity. The problem started with IDEAL prepaid that installed a prepaid meter for all the households, thus 9 households are using one meter. Ideal prepaid refuses to remove the one meter and don't want to install meters in every house. We are at the moment without electricity sine Saturday 8/7/2017.If you try to contact Ideal prepaid they just don't answer their phones. Can you please...

Category : General

(0) Replies

Country : South Africa

Had a contract with elite mobile that wasn't valid. They agreed to cancel contract. Did not let vodacom now so now a battle between elite mobile and vodacom. The one refers me to the other one. My account goes up every month and they don't want to help me. Please help

Category : General

(0) Replies

Country : South Africa

Rentokil were supposed to do pest control at my house yesterday. They arrived 10 minutes before the appointment and I was not there. I then called them and after 6 phone calls and 3 1/2 hours later, I still had not spoken to anyone who could help me. After 4 hours of waiting I left the house to make my next appointment. At 16:30 I received a call from someone who said they would talk to a manger and get back to me. Halfway through today, nobody has contacted me and I have phoned 3x to leave...

Category : General

(0) Replies

Country : South Africa

This group is selling coal but they take money and do not deliver the right qty or quality on time , when requested for refunds they do not answer your calls

Category : General

(0) Replies

Country : South Africa

I took my phone in for repairs on the 07 may 2017 as it freezes and switch off.I was quoted R1421.23 as they the problem was the battery.i told that it was there few months back with the same problem. On the 18 may at around 18.30 i collected the phone from the centre but the following day around 11 in the morning the problem started again. I took it in while it was on freeze mode. They advise me that the phone had a number of incidents they will be sending it to samsung for a...

Category : General

(0) Replies

Country : South Africa

I had baked biscuits using Snowflake cake flour and found a piece of glass in the flour. I picked it out of the flour and proceeded to bake the biscuits. When I tried to eat the biscuits, I was crushing pieces of fine glass in my mouth. It was clear that glass was crushed with the flour. Snowflake had sent a courier to fetch the cake flour together with the corn flour I had used in the baking for testing. After a month an a half they came back to me and admitted that a piece of glass was...

Category : General

(0) Replies

Country : South Africa

OTP no: 1802003373 I purchased lounge suite in July 2015 for an amount of R22 100.00 In April 2017 I contacted Gregg branch manager at Southgate advising him that the lounge suite was sagging, as their guarantee period was not stated on the copy of the offer to purchase. He then requested his assistance to contact me (Precious) and advise that their products have a one year guarantee and it only covers factory faults not the leather material nor the stitching on the lounge suite. There...

Category : General

(0) Replies

Country : South Africa

We received an sms from Dstv, please pay 704.81 and we will re connect your service immediately. But when I phonef to find out but why do we pay over 1000 every month for our Price Log (Explorer). I found out that we have 2 accounts 1. Price log 2. Residential acc. And we owe over 3000 rand. I then asked the gentelman but why are they still charging us for 2 accounts, when they connected the Price log (Explorer) they told us they disconnect the residential acc but if any thing...

Category : General

(0) Replies

Country : South Africa

Eskom Complaint ref number: 164 573 148 Meter Number 0107 584 745 We have an issue with Eskom in Idutywa Eastern Cape. They installed a line/ pole that supports electric wires in our yard without anyone’s consent back in the years. We have been requesting them to remove this from our yard as we are planning to build a house on that land. Our bricks are damaging as they are just lying there. This has been going on for a while, when I call their call centre I am just told that that...

Category : General

(0) Replies

Country : South Africa

This company indicated on their invoice that my LG Dishwasher had a new motor installed to correct a LE fault on the machine. The motor was not replaced and the fault was an electrical circuit box that had blown A sum of R2950 was paid for nothing. The machine was finally fixed by another company who gave me excellent service.

Category : General

(0) Replies

Country : South Africa

My husand called in 9 days ago to stop an illegal porting done on his number.a lady by refiliwe had assured him it was declines.a few minutes later he was unable to use his phone.myself and him have called virgin mobile everyday and this has still not been sorted out.the agents are absolutely rude and off no help at all.this no is used on a daily purpose for work but tthey seem to not care.theres neva a msnager at work .the service is poor and pathetic after almost 2 weeks we are still unable...

Category : General

(0) Replies

Country : South Africa

I Nwabisa Nteto was involved in an accident (Toyota Aygo 2016 Model 1.0 5DR X play) in Somerset East on the 24 of March 2016, I phoned the insurance they arranged for my car to be towed because I could not drive it, there was oil leaking.It was taken to Custom Motor Services in Cradock. The front bumper was also damaged, they sent me claim forms but on the 28 of March they told me that they did not get payment for that month so all expenses will be on my own I did not have a problem.I phoned...

Category : General

(0) Replies

Country : South Africa

D G Carriers in Kimberley. When its time for payment a lot of excuses appeared. Transporters beware.

Category : General

(0) Replies

Country : South Africa

I Freight transport company subcontract and managed trucks not paying. No dissapeared. Riaan and Charmain. Be aware as they are dishonest. I will pay a reward of R2000 for correct info of their where abouts.

Category : General

(0) Replies

Country : South Africa

The owner of Wax in the City Mr Nelson de Sousa employees beauticians and then does not pay them as per their contracts. He has denied rumours that he does not pay wages when my daughter asking him about previous girl that left. My daughter did not get paid at end of April and his excuse was that he though the end of the month was on the Sunday and he would then pay real time. This did not happen and then said he would pay by the 7th this also did not happen. After more messages he said...

Category : General

(0) Replies

Country : South Africa

I bought a bed and base set at bradlows burgersfort tubatse crossing mall on 25/05/17. Up till now no bed and base was delivered to me. After a lot of phonecalls the sales person " Jan " comes with a lot of stories now saying that there is no bed availuble anymore and that I must take a cheaper or more expensive bed or I must just cancell the deal. This is not very professional and very bad service from Bradlows. Please follow up.

Category : General

(0) Replies

Country : South Africa

I was stopped by a guy in Germiston telling me about Bodylab Gym and the products that they have. I told the guy that I am not interested. if I am interested I would come to the gym. he then asked for my details explaining or telling me about a free month gym promotion that body lab was promoting at the time( April), I then completed the forms with him, I advised the agent that If I am interested, I will come to the gym and they can proceed with my application. I asked him if there are any...

Category : General

(0) Replies

Country : South Africa

I went into the telkom store in Clearwater 3 times to try and cancel my wi-fi that has not been used for over one and a half years as we have move out our home due to me losing my job and can no longer keep up with the payment . I was give a form with a case number 20627524 told that the a service agent will be in contact with me to tell me what it will cost to cancel the contract that was in March to date no one has called me . Every month they still deduct the R698 from my account...

Category : General

(0) Replies

Country : South Africa

Hi i my name is Zimbini Tshiwo I was involved in a car accident with golden arrow bus and their driver was the one who was wrong and now they refused to pay damages, they said I was wrong, please help me, where can I go for help? What must I do to fight this? Can you advice me as to what must I do or where must I go? Thanks

Category : General

(0) Replies

Country : South Africa

I went to Checkers and the Village Mall in Brits to collect money from the money market. I didn't have my green coded Id book with me as it is in my wife's hand bag in Pretoria at her place of employment. I showed her my Driver's license card as the bank's and other companies also accept that. They were rude and unfriendly to me and just told me they can't help me. Please you can phone me Günther Jacobs on 076 641 9126

Category : General

(0) Replies

Country : South Africa

Payments had been made on our electricity bill. We've been to their offices and sort the payment. Wich one of the employees put our electricity back on. To days later they disconnect our electricity. Every time they charge us a R440 for reconnection. The reason for that is because they said they do not allocate our payment on our statement. They are not helpfull at all to sort this problem and everytime we need to pay an exstra R440 to put the electicity back on. It is discomfort to my family...

Category : General

(0) Replies

Country : South Africa

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