Government Complaints

We applied for discount to old age releave on 11 April 2018 and still no feedback, or any sign that the appilcation has been granted.

Category : Government

(0) Replies

Country : South Africa

I am so disappointed by the way ZEP permit are treated I applied for the permit in Dec surprisingly when I cross the border I am given days who is fault is it for me not to be given my permit if I qualify applied and the home affairs took long to give me my permits I think that's why pple stay without papers bcz its useless u don't know what to do so depressed by this why do they advice to use receipt bcz it doesn't hve any impact and those who are using bribes are making to and...

Category : Government

(0) Replies

Country : South Africa

A letter with tracking number was sent from The UK and arrived in Johannesburg on 17th May. The post office web pages don't work and nobody answers the phone. Where is this letter? It cant take 2 weeks to deliver a letter with a tracking number. to Darling in the Western Cape

Category : Government

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Country : South Africa

TJ Mofokeng at enquiries being extremely rude and not helping or knowing what he is doing at Enquiries...

Category : Government

(0) Replies

Country : South Africa

TJ Mofokeng at enquiries being extremely rude and not helping or knowing what he is doing at Enquiries...

Category : Government

(0) Replies

Country : South Africa

I WENT TO GO AND BOOK MY LEARNERS LICENSE THEY SAID I MUST CAME BACK WEDNESDAY TO BOOK FOR THE SATURDAY . I HAVE BEEN THERE NOW 3 WEDNESDAYS AND THEY ALWAYS TELL ME ITS BOOKED FULL . I CANNOT KEEP ON TAKING OFF WORK THIS IS RUBBISH. YOU WAIT HOURS TO BE HELPED THEN WEN YOU SIT BY THEM FOR A EYE TEST THEY ARE FIRS EATING NOW YOU HAVE TO WAIT 20-25 MIN FOR THEM TO GET DONE THEN WHEN THEY STAND UP TO TROW AWAY THERE PAPER THEY FIRST HAVE TO TALK TO THE ANTHER WORKERS THEN THEY HELP YOU AND IF...

Category : Government

(0) Replies

Country : South Africa

Good morning I submitted U.I.F documents to Department of Labour at Maponya Mall Soweto in March for maternity benefits and to date I'm told that my documents were misplaced as they don't have a scan to scan documents submitted to them to provincial office, which I find it upsetting for a big place like that it helps over 500 people a day and it's not even 5 years old since it was opened no my documents are missing and I must re-submit which means I need to go to the doctor to request his...

Category : Government

(0) Replies

Country : South Africa

Still waiting for response,ON PREVIOUS COMPLAINT

Category : Government

(0) Replies

Country : South Africa

Please assist.I applied for a ZEP permit on the 15th Nov'17.I have not received it yet. I can not move around with an expired document as I fear to be arrested and locked up.I'm a bread winner with two children,I also applied for my son the same permit.He is in grade 11. BN995846 -ZEP2118459 - Dumazile Nsimba Tsitsane. Also Robert Junior Mandlenkosi Takawira.

Category : Government

(0) Replies

Country : South Africa

First time went to SASSA Regional Offices in East London to find out where to register and what I must bring. Was told my Identity Document, Birth Certificate and Proof of Address. Went to SASSA offices in town next to the Town Hall, sat there for about an hour only to be told I need to get form filled in at school. Did that and went and again was asked where is the child of which nobody told me to bring him so had to go home and bring him after school. Two times after that on Fridays they...

Category : Government

(0) Replies

Country : South Africa

Good Day As I write this complain, I am writing it seated and stuck in Hatfield Gautrain Station and reason for that is because the police who are on duty are unable to assist me. I requested Taxify services and the taxify driver told me that he cannot come to the Gautrain station as it is not safe for him and I told him that he must not worry as the police van is onsite and you will be safe and he wanted me to walk to where he is, which is 3 streets from Gautrain station and I told him...

Category : Government

(0) Replies

Country : South Africa

22/02/2018 my friend travelled in a rea vaya bus C4 from park station to SABC Media Park where there bus doors opened while in motion the bus was so packed that she almost felled out of the bus a guy in the bus pulled her back in she dislocated her arm. why can rea vaya respond to peoples complaints and better they service if you call or email them they do not respond something has to be done that rea vaya can realise that commutes safety comes first I will not leave it at this will...

Category : Government

(0) Replies

Country : South Africa

I experienced very bad services from Home affairs in North End Port Elizabeth. lost of us stood in the sun burning so that we can get inside and have our id's sorted or what ever the case mite be, after 3 hours they let us in bit by bit and after getting the from and photo taken they told us to come back next time to take another photo and submit our documents. I took of yesterday to help my 17 year old son to get his Id cause he needs to go look for work. and the best part the Manageress was...

Category : Government

(0) Replies

Country : South Africa

I went to george mukhari hospital on the 28/12/2017 becouse i have lost my child immunilazation card and it is needed at school where she be attanding this year. I was told that the file was an old file 2008, they would not be able to find that file, i should go back to the school where she previously went to and ask for a dubocate but then the was a white man looking for a 2005 file, he was assisted and the file was found. Is it laziness? Is it a matter of colour? What is the reason they are...

Category : Government

(0) Replies

Country : South Africa

wHAT IS HAPPENING AT HOME AFFAIRS LATELY? LAST YEAR I WAS ISSUED WITH A UNABRIDGED MARRIAGE CERTIFICATE WITHIN 2 WEEKS. THIS YEAR SERVICE SO BAD MY DAUGHTER APPLIED ON 3 JULY TODAY 13 DECEMBER STILL NO JOY AND NUMBEROUS VISITS TO HOME AFFAIRS. SOMEONE HAS SEEN HUGE PILES OF MARRIAGE CERTIFICATE BOOKS MOVED FROM ONE HOME AFFAIRS OFFICE TO ANOTHER WHEN "MINISTERS" COME TO VISIT. TIME MINISTERS GOT THEIR HANDS DIRTY AND FIGURED OUT WHAT IS HAPPENING! yOUR PUBLIC EXPECTS TO GET A SERVICE FROM...

Category : Government

(0) Replies

Country : South Africa

On 04 December I reloaded R300 on my gautrain card using the online service. The funds did not reflect on my gautrain card, i was not able to tag into the station. None of the helpdesk agents could assist me. The "contact us" form on the gautrain website returns an error message when you try and submit a complaint so what is the point of the form? I was also told to get a refund form from a station and submit my bank statement and someone will definitely contact me for a refund. What are the...

Category : Government

(0) Replies

Country : South Africa

Hello I hear the road between Port Elizabeth and East London has been in progress for more than 15 odd years? How can people take so long to build a road and get away with not completing the last in a time period? Anyway, driving the road recently, the amount of potholes must cause serious damage to motorist cars. There is almost no place to drive without hitting one, or 3 in one go. When will something be done about a half finished road and a well retired and exhausted road?

Category : Government

(0) Replies

Country : South Africa

We have been reporting power failure for over a week now at Emfuleni Locaal municipality,at night they claim to have no staff members that are working.They send people that come at their own time to fix the power but those electricians are incompetent as we have called them to come over 5 times already in 1 week in the mean time there's isn't any power,and we are inconvenienced as we now have no food,no ironed clothes,no warm water.It's really bad,Emfuleni need to hire qualified people not...

Category : Government

(0) Replies

Country : South Africa

We came to Sassa with my mother to apply for child support grant.we were told to do affidavit and fill the school forms of which we did then i was told that i am not required to come back since its only my mother who was needed.The following day my mother went and she was told to return with me and was given a bad service by one of the guys working there.the following day we returned and we sat for a very long time waiting to be serviced.the guy who was assisting her was sitting on booth 11...

Category : Government

(0) Replies

Country : South Africa

cOMMUNITY BASED ORGANISATIONS WHO HAVE SIGNED AGREEMENTS AT THE BEGINNING OF AUGUST 2017 ARE STILL WAITING PAYOUT OF THEIR GRANTS DESPITE BEING TOLD THAT PAYOUT WILL TAKE 60 DAYS FROM SIGNING. IT IS NOW WAY PAST 90 DAYS! THERE IS NO ANSWER AT THE CONTACT NUMBERS PROVIDED FOR ENQUIRIES 012 4321538/4321300 THE PHONE LINE GETS PICKED UP, NO ONE SPEAKS AND IT GETS PUT DOWN AGAIN. DISABLED CHILDREN AND CHILDREN IN DISTRESS ARE THE VICTIMS OF THIS WORK APATHY AND DISINTEREST OF THOSE WHO ARE...

Category : Government

(0) Replies

Country : South Africa

The new sangweni clinic has a horrible service I arrived at the clinic at 18h38 there were only 10 people ahead of me since I arrived the Q started moving at least at 20h18 and the receptionist was charting to another lady mind u the clinic is for sick people ,please send 1 person to act sick anytime late you will see what we experience in that clinic

Category : Government

(0) Replies

Country : South Africa

We have been on the queue for more than 4 hours at Isipingo/Prospecton Home Affairs without getting helped. We are asked to follow the queue that's not moving. When I asked a male employee at entrance, he says it takes whole day to apply for a smart card ID or any ID for that matter. After 4 hours we are not ever close to enter the entrance door, we waiting on the outside. This is clearly not acceptable at this day and age. They don't care about customers and it's not right.

Category : Government

(0) Replies

Country : South Africa

My husband passed away on the 12.10.2016 and still i havent received my pension money yet. He was more of less 23 years in the police and he paid the house, ect. Now i just have my small salary which i must live with and the police dont seem to care. All the paperwork was done a day and 2 after his death. April 2017 i got a phone call that i must do the paperwork of the pension money over again, the due date have expire, someone didnt do the neccessary steps to handle my pension money. In...

Category : Government

(0) Replies

Country : South Africa

We have attend work readiness at Tshwane north college for a week and we where promised to get R80.00 a day for transport only too be told on the first day of the class that we will get the money after 15 days of the training by a lady who work at Inseta called Jade, now its being 7 months and I try calling her and send dozen of emails she doesn't reply to my emails and when I call she said I will get the money after 2 working days now her story has change to I don't know what is happening...

Category : Government

(0) Replies

Country : South Africa

Good day To all. I have sent numerous times emails to find out what is the status of my claim. no respond. Only Calvin respond when he was working on my file. I phone no reply. No feedback. No nothing. this is my complain to "hello Peter" I had enough now and i am going to send the same review to the news papers, maybe carte blance as well well. I am tired of phoning and writing emails.good day sir. "hello peter if we are not without electricity for time to time we have no...

Category : Government

(0) Replies

Country : South Africa

We noticed an increased amount in the billing and determined that the issue was water-consumption based, we logged a call on a Saturday, the team managed to come through on a Monday to "fix", which meant replacing the water meter. Now at the time we noticed there was obvious billing activities that had already occurred, so that meant we had over 2 months of this "extra" billing based on the water consumption (which we fully paid mind you to avoid being cut off - they wont waste time with...

Category : Government

(0) Replies

Country : South Africa

I am waiting for a parcel that has been sent to me from Canada. The parcel arrived at Jhb International Mail Centre (Hub) on 20 September 2017. The same day it was sent to Customs and was received back from Customs by Jhb International Mail Centre (Hub) on 29 September 2017. The last tracking on it shows it to be "in transit" on 3 October 2017. No records can be traced of any further movement since 3 October 2017. An e-mail I have sent to customer service remains unanswered. Trying to reach...

Category : Government

(0) Replies

Country : South Africa

My fiance was involve in an accident today at 10:07 morning,the taxi crashed in another vehicle he was the only one injured in the accident,he came to sebokeng hospital driven by an ambulance but as im writing this complain 18:27 he has not been attended.Hes right foot is broken,its only hanging on with his skin meaning hes in deep pain and he need emmediate doctors attantion.He was very cold since it was raining andhr was lying down when the accidant took place so the rain poured him all the...

Category : Government

(0) Replies

Country : South Africa

Yet to be furnished with service provider to sort scratches on my car- for the kenilworth, Cape Town area. Called this morning- Kimone is supposed to call back- still await call.

Category : Government

(0) Replies

Country : South Africa

I cane in the morning and got my Id number written down by securities. And i was sent to go wait at da back in the garage with other people that never got attended at all. While waited for more than 4hrs. Bafana ka mgibi attended us and said i needed to make copies so i asked him if i could go he said i will fall back in the line i told him im okay with it. I went to do copies within 2min i was back. Just before 2pm Bafana came back and was busy telling us its up to us to wait or not but they...

Category : Government

(0) Replies

Country : South Africa

What pathetic service! General bad attitude from the staff, refusing to answer questions or provide any assistance. Absolutely pathetic!!!

Category : Government

(0) Replies

Country : South Africa

We've been standing a queue from 8, it's 10 right now. No one is attending to us, to explain why are they taking this long to open the door or even to attend to pensioners! This is bad service, why can't they privatise some of the government departments so that those who are looking for good service can pay for such!

Category : Government

(0) Replies

Country : South Africa

I am a part time farmer farming with poultry. I require electricity to run my small business to try and get extra income in these hard economic times in our country. I require power to run my incubators and lighting for my day old chickens. My power went off last night 21/09/2017 at around 21:30 and I reported the fault immediately and I was told that a technician would be dispatched to attend to the fault. At 06h30 this morning 22/09/2017 I still had no power and I contacted Eskom call...

Category : Government

(0) Replies

Country : South Africa

Vereeniging sassa branch has bad service and the assistance is so slow. The assistants neglect us for hours without valid reason. This is the second time it has happened.

Category : Government

(0) Replies

Country : South Africa

On the 01 August 2017 I went to Port Alfred Post Office to get a parcel to receive a parcel from Home choice Cape Town. I then requested to send that parcel to Cape Town on another different address. I completed the slip and wrote the address to be sent to. I paid R114. The lady that was assisting me (Tandoe Mavume) mentioned that I do not have to pay if I am sending the parcel back to Homechoice. I clearly explained to her that NO I am not sending it back to Home Choice. the adress...

Category : Government

(0) Replies

Country : South Africa

I resigned on 30 April 2017 from Defence Department until today I didn't get my monies.When I fone GEPF now they say my pension number is invalid while they used to use it before.

Category : Government

(0) Replies

Country : South Africa

TODAY HAVE TO STAND ON THE CUE FROM 7.20AM TO UPDATE MY DETAILS WITH SARS AT LADYSMITH CHECHERS OVAL.WHEN A CONSULTANT CAME BY THE NAME OF HLENGIWE HADEBE(5195) TOLD ME THAT I CANT BE HELP HAVE TO CAME BACK THE OTHER DAY BECAUSE DIDNT HAVE A CERTIFIED ID COPY OF WHICH I COULD HAVE JUST WENT BY THE ROAD A CERTIFED IT A COME BACK EVEN BEFORE THE PEOPLE IN FRONT OF ME WERE SERVE.I EVEN PLEAD WITH HER THAT I CAN JUST GO AND DO IT AND COME BACK SHE JUST COLDLY SAYS THAT I HAVE TO COME THE NEXT...

Category : Government

(0) Replies

Country : South Africa

We where siting at maweleni from 6am in the morning, till 14h00 but no one assist us they not doing anything even the old grandmother they where sitting the hole day Children where crying reason being they sit from 6 to 2 with no assistance What a POOR AND BAD SERVICE they deliver they getting paid for nothing. Even the attitude of the stuff members it very bad .. Plus the security guys have very bad attitude

Category : Government

(0) Replies

Country : South Africa

I have submitted my tax return on 12 July 2017 and there's a payment SARS needs to make on me.so it shows that my account have been selected for audit.how long does audit take? I made follow ups and was told that it takes 30 working days for audit to be finalized. So it is almost two month's now no payment, but when SARS needs its money heavens can open.they don't care what happened or what led to u owing them.in 2015 I submitted my tanx return and waited till the next financial year without...

Category : Government

(0) Replies

Country : South Africa

I have submitted my tax return on 12 July 2017 and there's a payment SARS needs to make on me.so it shows that my account have been selected for audit.how long does audit take? I made follow ups and was told that it takes 30 working days for audit to be finalized. So it is almost two month's now no payment, but when SARS needs its money heavens can open.they don't care what happened or what led to u owing them.in 2015 I submitted my tanx return and waited till the next financial year without...

Category : Government

(0) Replies

Country : South Africa

I came to this department to submit my Uif claim form i arrived at 10am. There are 10 cubicles but only one pesron was assisting clients. We sat there till 15:00 and we were sent home and told that they are closing so all in all we set there for more than 4 hours and were not assisted and we were onky about 21 people in the que.

Category : Government

(0) Replies

Country : South Africa

Good Day, I am a victim of domestic violence. I always call Goodwood SAPS for assistance for twins 2 yrs old father 38 years when he is drunk gets very violent and aggressive and swears. The station commander visit me at work and told me they cannot help me any longer or the SAPS officers on duty will not assist as they are tired of me always calling for assistance. The station commander also mentioned I should go to Bishop Lavis SAPS for a restraining or or court interdict. I am in the...

Category : Government

(0) Replies

Country : South Africa

Good day Sir/Madam can you please assist us in resolving this matter, my mom unfortunately passed away and she was employed by the education department in Limpopo, we have submitted the required documents with the department of Limpopo Mokopane/Mahwelereng circuit in Mogalakwena Waterberg district on the 03 March 2017, it took them three months to submit the documents to GEPF on the 03 June 2017 while they was no errors identified with the submitted documents; since the documents were...

Category : Government

(0) Replies

Country : South Africa

Last Friday i came around 1pm from work to renew my drivers licence and i was sent back. I was told the Q was cut at 8:30. We also work with people and we dont fhase them away even if its knock of time. Today its monday with more than 100 people on one Q for renewals and there are only 2 agents working. I have been in the Q for 1hr 45min and nothing is happening. This is the bad service ever. This people dont take their jobs serious and their tea time and lunch time takes ages.this is...

Category : Government

(0) Replies

Country : South Africa

Received poor service from the enquiry desk. The lady was rude and dismissive. Had no manner of speaking. I went to renew my drivers license and walked out very frustrated after a while. Though I got help in the end the manner in which things are conducted is very disappointing. To learn that officials are openly corrupt is even worse. A young lady told me that she paid R2500 to the traffic official that took her for the test. I did not get names, but was sickened by the mere fact that...

Category : Government

(0) Replies

Country : South Africa

I applied at the athlone department of labour on the 11th April 2017 and till to date have not received any response as to when my uif will be paid, 2 ENQUIRES have been sent to the offices of a Mr Bhele Mzinyati by one of the consultants and I also sent an email today and no response has been received. Its been 5 months already of me going to the offices and still not receiving any response.

Category : Government

(1) Replies

Country : South Africa

I applied for retirement in March 2017.I exited the government employment in 31 May 2017. Today is 31 August 2017 and I have not receive any monthly payment or lump sum due to me. I have not been informed why there is so much delay.

Category : Government

(1) Replies

Country : South Africa

I have a complaint against VFS In May this here we applied for two visas for mother and child, due to mother is here on breast cancer treatment we dont know how long she will live. Three days later mother got here visas and until today child has not received her visas. Child is only 4 years old and very time we go to VFS they come always with an excuse it not done please wait. Reference No: TRR979084 It seems that they dont want to do their job we dont know how long will the mother live and...

Category : Government

(2) Replies

Country : South Africa

My cousin send me a cell phone using the post office courier services and when it arrived to me the where papers inside the box and no cell phone,i have been trying to call them and find out what is going on with my request and the kines are always busy cant even get a agent to answer my calls and i have wasted money in doing so the tracking no is PA 429 169 692 ZA. When i come to the Alexandra post office to collect my parcel i even showed the what was inside my parcel and they told me to...

Category : Government

(0) Replies

Country : South Africa

I am one of the unlucky ones where amounts have been deducted of my socail grant last year 4 times,I gave in all relevant documentation to Polokwane branch 3 times and everytime they lost my documentation then I got hold of the people that acctually investigete send my documentation and now after a month and a half im still waiting for an outcome, the lady says it takes very long I asked her like months be more specific did nt get an anser I have now been waiting for them to reimburse me for...

Category : Government

(1) Replies

Country : South Africa

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