Government Complaints

cOMMUNITY BASED ORGANISATIONS WHO HAVE SIGNED AGREEMENTS AT THE BEGINNING OF AUGUST 2017 ARE STILL WAITING PAYOUT OF THEIR GRANTS DESPITE BEING TOLD THAT PAYOUT WILL TAKE 60 DAYS FROM SIGNING. IT IS NOW WAY PAST 90 DAYS! THERE IS NO ANSWER AT THE CONTACT NUMBERS PROVIDED FOR ENQUIRIES 012 4321538/4321300 THE PHONE LINE GETS PICKED UP, NO ONE SPEAKS AND IT GETS PUT DOWN AGAIN. DISABLED CHILDREN AND CHILDREN IN DISTRESS ARE THE VICTIMS OF THIS WORK APATHY AND DISINTEREST OF THOSE WHO ARE...

Category : Government

(0) Replies

Country : South Africa

The new sangweni clinic has a horrible service I arrived at the clinic at 18h38 there were only 10 people ahead of me since I arrived the Q started moving at least at 20h18 and the receptionist was charting to another lady mind u the clinic is for sick people ,please send 1 person to act sick anytime late you will see what we experience in that clinic

Category : Government

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Country : South Africa

We have been on the queue for more than 4 hours at Isipingo/Prospecton Home Affairs without getting helped. We are asked to follow the queue that's not moving. When I asked a male employee at entrance, he says it takes whole day to apply for a smart card ID or any ID for that matter. After 4 hours we are not ever close to enter the entrance door, we waiting on the outside. This is clearly not acceptable at this day and age. They don't care about customers and it's not right.

Category : Government

(0) Replies

Country : South Africa

My husband passed away on the 12.10.2016 and still i havent received my pension money yet. He was more of less 23 years in the police and he paid the house, ect. Now i just have my small salary which i must live with and the police dont seem to care. All the paperwork was done a day and 2 after his death. April 2017 i got a phone call that i must do the paperwork of the pension money over again, the due date have expire, someone didnt do the neccessary steps to handle my pension money. In...

Category : Government

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Country : South Africa

We have attend work readiness at Tshwane north college for a week and we where promised to get R80.00 a day for transport only too be told on the first day of the class that we will get the money after 15 days of the training by a lady who work at Inseta called Jade, now its being 7 months and I try calling her and send dozen of emails she doesn't reply to my emails and when I call she said I will get the money after 2 working days now her story has change to I don't know what is happening...

Category : Government

(0) Replies

Country : South Africa

Good day To all. I have sent numerous times emails to find out what is the status of my claim. no respond. Only Calvin respond when he was working on my file. I phone no reply. No feedback. No nothing. this is my complain to "hello Peter" I had enough now and i am going to send the same review to the news papers, maybe carte blance as well well. I am tired of phoning and writing emails.good day sir. "hello peter if we are not without electricity for time to time we have no...

Category : Government

(0) Replies

Country : South Africa

We noticed an increased amount in the billing and determined that the issue was water-consumption based, we logged a call on a Saturday, the team managed to come through on a Monday to "fix", which meant replacing the water meter. Now at the time we noticed there was obvious billing activities that had already occurred, so that meant we had over 2 months of this "extra" billing based on the water consumption (which we fully paid mind you to avoid being cut off - they wont waste time with...

Category : Government

(0) Replies

Country : South Africa

I am waiting for a parcel that has been sent to me from Canada. The parcel arrived at Jhb International Mail Centre (Hub) on 20 September 2017. The same day it was sent to Customs and was received back from Customs by Jhb International Mail Centre (Hub) on 29 September 2017. The last tracking on it shows it to be "in transit" on 3 October 2017. No records can be traced of any further movement since 3 October 2017. An e-mail I have sent to customer service remains unanswered. Trying to reach...

Category : Government

(0) Replies

Country : South Africa

My fiance was involve in an accident today at 10:07 morning,the taxi crashed in another vehicle he was the only one injured in the accident,he came to sebokeng hospital driven by an ambulance but as im writing this complain 18:27 he has not been attended.Hes right foot is broken,its only hanging on with his skin meaning hes in deep pain and he need emmediate doctors attantion.He was very cold since it was raining andhr was lying down when the accidant took place so the rain poured him all the...

Category : Government

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Country : South Africa

Yet to be furnished with service provider to sort scratches on my car- for the kenilworth, Cape Town area. Called this morning- Kimone is supposed to call back- still await call.

Category : Government

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Country : South Africa

I cane in the morning and got my Id number written down by securities. And i was sent to go wait at da back in the garage with other people that never got attended at all. While waited for more than 4hrs. Bafana ka mgibi attended us and said i needed to make copies so i asked him if i could go he said i will fall back in the line i told him im okay with it. I went to do copies within 2min i was back. Just before 2pm Bafana came back and was busy telling us its up to us to wait or not but they...

Category : Government

(0) Replies

Country : South Africa

What pathetic service! General bad attitude from the staff, refusing to answer questions or provide any assistance. Absolutely pathetic!!!

Category : Government

(0) Replies

Country : South Africa

We've been standing a queue from 8, it's 10 right now. No one is attending to us, to explain why are they taking this long to open the door or even to attend to pensioners! This is bad service, why can't they privatise some of the government departments so that those who are looking for good service can pay for such!

Category : Government

(0) Replies

Country : South Africa

I am a part time farmer farming with poultry. I require electricity to run my small business to try and get extra income in these hard economic times in our country. I require power to run my incubators and lighting for my day old chickens. My power went off last night 21/09/2017 at around 21:30 and I reported the fault immediately and I was told that a technician would be dispatched to attend to the fault. At 06h30 this morning 22/09/2017 I still had no power and I contacted Eskom call...

Category : Government

(0) Replies

Country : South Africa

Vereeniging sassa branch has bad service and the assistance is so slow. The assistants neglect us for hours without valid reason. This is the second time it has happened.

Category : Government

(0) Replies

Country : South Africa

On the 01 August 2017 I went to Port Alfred Post Office to get a parcel to receive a parcel from Home choice Cape Town. I then requested to send that parcel to Cape Town on another different address. I completed the slip and wrote the address to be sent to. I paid R114. The lady that was assisting me (Tandoe Mavume) mentioned that I do not have to pay if I am sending the parcel back to Homechoice. I clearly explained to her that NO I am not sending it back to Home Choice. the adress...

Category : Government

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Country : South Africa

I resigned on 30 April 2017 from Defence Department until today I didn't get my monies.When I fone GEPF now they say my pension number is invalid while they used to use it before.

Category : Government

(0) Replies

Country : South Africa

TODAY HAVE TO STAND ON THE CUE FROM 7.20AM TO UPDATE MY DETAILS WITH SARS AT LADYSMITH CHECHERS OVAL.WHEN A CONSULTANT CAME BY THE NAME OF HLENGIWE HADEBE(5195) TOLD ME THAT I CANT BE HELP HAVE TO CAME BACK THE OTHER DAY BECAUSE DIDNT HAVE A CERTIFIED ID COPY OF WHICH I COULD HAVE JUST WENT BY THE ROAD A CERTIFED IT A COME BACK EVEN BEFORE THE PEOPLE IN FRONT OF ME WERE SERVE.I EVEN PLEAD WITH HER THAT I CAN JUST GO AND DO IT AND COME BACK SHE JUST COLDLY SAYS THAT I HAVE TO COME THE NEXT...

Category : Government

(0) Replies

Country : South Africa

We where siting at maweleni from 6am in the morning, till 14h00 but no one assist us they not doing anything even the old grandmother they where sitting the hole day Children where crying reason being they sit from 6 to 2 with no assistance What a POOR AND BAD SERVICE they deliver they getting paid for nothing. Even the attitude of the stuff members it very bad .. Plus the security guys have very bad attitude

Category : Government

(0) Replies

Country : South Africa

I have submitted my tax return on 12 July 2017 and there's a payment SARS needs to make on me.so it shows that my account have been selected for audit.how long does audit take? I made follow ups and was told that it takes 30 working days for audit to be finalized. So it is almost two month's now no payment, but when SARS needs its money heavens can open.they don't care what happened or what led to u owing them.in 2015 I submitted my tanx return and waited till the next financial year without...

Category : Government

(0) Replies

Country : South Africa

I have submitted my tax return on 12 July 2017 and there's a payment SARS needs to make on me.so it shows that my account have been selected for audit.how long does audit take? I made follow ups and was told that it takes 30 working days for audit to be finalized. So it is almost two month's now no payment, but when SARS needs its money heavens can open.they don't care what happened or what led to u owing them.in 2015 I submitted my tanx return and waited till the next financial year without...

Category : Government

(0) Replies

Country : South Africa

I came to this department to submit my Uif claim form i arrived at 10am. There are 10 cubicles but only one pesron was assisting clients. We sat there till 15:00 and we were sent home and told that they are closing so all in all we set there for more than 4 hours and were not assisted and we were onky about 21 people in the que.

Category : Government

(0) Replies

Country : South Africa

Good Day, I am a victim of domestic violence. I always call Goodwood SAPS for assistance for twins 2 yrs old father 38 years when he is drunk gets very violent and aggressive and swears. The station commander visit me at work and told me they cannot help me any longer or the SAPS officers on duty will not assist as they are tired of me always calling for assistance. The station commander also mentioned I should go to Bishop Lavis SAPS for a restraining or or court interdict. I am in the...

Category : Government

(0) Replies

Country : South Africa

Good day Sir/Madam can you please assist us in resolving this matter, my mom unfortunately passed away and she was employed by the education department in Limpopo, we have submitted the required documents with the department of Limpopo Mokopane/Mahwelereng circuit in Mogalakwena Waterberg district on the 03 March 2017, it took them three months to submit the documents to GEPF on the 03 June 2017 while they was no errors identified with the submitted documents; since the documents were...

Category : Government

(0) Replies

Country : South Africa

Last Friday i came around 1pm from work to renew my drivers licence and i was sent back. I was told the Q was cut at 8:30. We also work with people and we dont fhase them away even if its knock of time. Today its monday with more than 100 people on one Q for renewals and there are only 2 agents working. I have been in the Q for 1hr 45min and nothing is happening. This is the bad service ever. This people dont take their jobs serious and their tea time and lunch time takes ages.this is...

Category : Government

(0) Replies

Country : South Africa

Received poor service from the enquiry desk. The lady was rude and dismissive. Had no manner of speaking. I went to renew my drivers license and walked out very frustrated after a while. Though I got help in the end the manner in which things are conducted is very disappointing. To learn that officials are openly corrupt is even worse. A young lady told me that she paid R2500 to the traffic official that took her for the test. I did not get names, but was sickened by the mere fact that...

Category : Government

(0) Replies

Country : South Africa

I applied at the athlone department of labour on the 11th April 2017 and till to date have not received any response as to when my uif will be paid, 2 ENQUIRES have been sent to the offices of a Mr Bhele Mzinyati by one of the consultants and I also sent an email today and no response has been received. Its been 5 months already of me going to the offices and still not receiving any response.

Category : Government

(1) Replies

Country : South Africa

I applied for retirement in March 2017.I exited the government employment in 31 May 2017. Today is 31 August 2017 and I have not receive any monthly payment or lump sum due to me. I have not been informed why there is so much delay.

Category : Government

(1) Replies

Country : South Africa

I have a complaint against VFS In May this here we applied for two visas for mother and child, due to mother is here on breast cancer treatment we dont know how long she will live. Three days later mother got here visas and until today child has not received her visas. Child is only 4 years old and very time we go to VFS they come always with an excuse it not done please wait. Reference No: TRR979084 It seems that they dont want to do their job we dont know how long will the mother live and...

Category : Government

(2) Replies

Country : South Africa

My cousin send me a cell phone using the post office courier services and when it arrived to me the where papers inside the box and no cell phone,i have been trying to call them and find out what is going on with my request and the kines are always busy cant even get a agent to answer my calls and i have wasted money in doing so the tracking no is PA 429 169 692 ZA. When i come to the Alexandra post office to collect my parcel i even showed the what was inside my parcel and they told me to...

Category : Government

(0) Replies

Country : South Africa

I am one of the unlucky ones where amounts have been deducted of my socail grant last year 4 times,I gave in all relevant documentation to Polokwane branch 3 times and everytime they lost my documentation then I got hold of the people that acctually investigete send my documentation and now after a month and a half im still waiting for an outcome, the lady says it takes very long I asked her like months be more specific did nt get an anser I have now been waiting for them to reimburse me for...

Category : Government

(1) Replies

Country : South Africa

I am one of the unlucky ones where amounts have been deducted of my socail grant last year 4 times,I gave in all relevant documentation to Polokwane branch 3 times and everytime they lost my documentation then I got hold of the people that acctually investigete send my documentation and now after a month and a half im still waiting for an outcome, the lady says it takes very long I asked her like months be more specific did nt get an anser I have now been waiting for them to reimburse me for...

Category : Government

(1) Replies

Country : South Africa

How is it that the same amount of buses can be allocated to the areas with more people verses the areas with less people. Apparently during the week buses have a 15min waiting period in between, however the past week I've been waiting almost 45 mins for the F2 at Thokoza park. Why do our government services always fail us...

Category : Government

(0) Replies

Country : South Africa

Parcels that I order through Wish and Aliexpress reach South Africa but I do not receive them. It is so obvious that parcels containing watches and other products worth something like leather shoes are "lost" in transit. Small parcels not worth much always reach me.

Category : Government

(1) Replies

Country : South Africa

Today I had some pains around my uterus area and decided to go to the hospital at to around about 11 as I got my file then set in line waiting for assistance the doctor walked out upset and no one attended too us or said anything so I left thinking the doctors would be around later on while I returned at half past 4 waiting for attendance once again we waited a while and eventually at half past five the doctor arrived an had the most horrible attitude saying I shouldn't come if its not am...

Category : Government

(0) Replies

Country : South Africa

I sent my fiancee toiletries and a book by post on the 24th of July by speed service couriers to date he still hasn't received his mail. I checked with the post office about 2 weeks ago and was told it was sent to a post in Port Shepstone but requested for the mail to be redirected to East Lynn post office and the parcels where immediately redirected. I checked with the post office again in that 2 weeks and was told that it has been redirected and is in East Lynn. To my surprise he hasn't...

Category : Government

(0) Replies

Country : South Africa

I open a case kidnapping and assault of my 11 year son on case 397/02/2017. My son had an altercation with a fellow student in class which the teacher resolved. The parent of the other student walked to school, took my son from the bus and went to her house where she physical assaulted him. When I follow up on the case I am told the docket got lost. Please assist me in resolving the matter. Thank in advance. Johan

Category : Government

(1) Replies

Country : South Africa

I submitted my Repatriation Refund at Home Affairs in Bellville office on 2015-01-27. There were no updates at all since. Apparently, there is only ONE person in the whole Home Affair you can contact: Christina Songo (012)4062634 [email protected] But she rarely picks up the phone or replies emails. I literally dialed the same number for hours every day to be able spoke to her for 4 times until today. Why such incompetent person works at HOME AFFAIRS. I need to get my...

Category : Government

(0) Replies

Country : South Africa

Good day My ID number is 730412 5082 080. My doctors reports have been ready for SASSA re-evaluation since late July. I have been to the Dundee offices four times now to get a date to come in for evaluation and processing of my grant, but on each occasion have been told that I will be phoned when they can evaluate me. Apparently they have a month’s backlog because they didn’t have doctors to do the evaluations. I already have a doctors report ready. They didn’t even take my...

Category : Government

(0) Replies

Country : South Africa

Hey After i got my son back from Zimbabwe the home affairs refuses him birth certificate, since 2014 we tried but we still can't get it we only got an interview on the 7th of this month but they never gave me the chance to explain the situation instead they told me about other people who scam them and now my son is considering to stop going to school as he can't write his exams without the I.d number.

Category : Government

(0) Replies

Country : South Africa

Seven policeman sprays pepper spray continuously into four women's eyes without cause! The were officers from Mannenburg police station! Said they are the law and can do what they want to and laughed about it. Aid they are like god. They were being video recorded in the way they reacted and that was the reason they grabbed the phones out of the women hands and sprayed peppers pry at a distance of five mm into their eyes!. We have laid a complaint and opened a case of assault and have not been...

Category : Government

(0) Replies

Country : South Africa

WE APPLIED FOR THE FUNERAL BENEFIT 7DAYS AGO. NOW GEPF CLAIMS THAT THEY MUST DEDUCT TAX FROM THAT MONEY THAT NEEDS TO BE PAID TO MY MOTHER TO PAY FOR THE FUNERAL. THEY REFUSE TO PAY THE MONEY. THERE EXCUSE IS THAT SARS IS NOT GIVING CLEARANCE. TO MY KNOWLEDGE THAT MONEY IS NOT TAXABLE AND ACCORDING TO THE PEOPLE I SPOKE THEY SAID THEY ALSO CLAIMED MONEY FROM GEPF AND WAS PAID IN THERE ACCOUNTS IN 72 HOURS TIME. WHAT MAKES MY LATE FATHER DIFFERENT, AND MY MOTHER? THEY ARE HEARTLESS. REALLY...

Category : Government

(1) Replies

Country : South Africa

EVERY MONTH WHEN I DRAW R 1600.00 MY AMOUNT ARE DECLINED THEN I CAN ONLY DRAW R 1580.00 EVEN IF I DRAW AT PICKnPAY OR NEDBANK IT'S THE SAME. EVERYBODY I KNOW GETS THEIR FULL AMOUNTS. MY SASSA DEBIT MASTERCARD CARD NUMBER ARE 5286 4412 0221 6040 AT OUR KEMPTON GATE PICK N PAY REF: PN0801125024 AUTH: AID: A000000041010D7100 READS: WITHDRAWEL DECLINED REASON: 51 NOT SUFFICIENT FUNDS. THEN AGAIN ON *459619 2602 26021096 6 WITHDRAWEL 1580.00

Category : Government

(0) Replies

Country : South Africa

Thafeni Clinic MOU ,women from different ANC get transferred to that clinic for maternity the staff there is so rude and do not care about patients privacy to top it all they don't even have name tags on coz they know most of them that they came to prove how rude they can get from day shift to night shift only a few ladies that were previously in Tembisa hospital know how to treat people with respect, I'm glad some people get what they need from there quicker and leave coz that's no...

Category : Government

(1) Replies

Country : South Africa

there is no system in place at the sars in Pinetown, I had to wait for just over an hour just to enquire and still didn't get help. time is money and no one has time to stand and do nothing. they should have a working system that caters for all, I'm dissappointed and so annoyed. thank you

Category : Government

(0) Replies

Country : South Africa

I have sent several emails which is seldom replied to within 7 working days: 1. 25 April enquiring as to whether all documents were received 2. 8 May received a response to say waiting feedback from employer 3. 9 May asking which documents is needed 4. 17 May got a response as to what was needed.(SEND MAIL TO EMPLOYER AND ASKED ABOUT THIS, ACKNOWLEDGED THAT THEY DID NOT RECEIVE ANYTHING REQUESTS FROM GPAA) 5. 5 June asked about process as I was told telephonic ally that documents is...

Category : Government

(2) Replies

Country : South Africa

Very bad service unprofessional, not doing what they get paid for at gepf. But I hope the same things happen to all of them when there family members passed away. What goes Round comes around. If other families must struggle because of there bad service . So can they. How can it takes more then 2 month to get cp file of dad who passed away. Every time you phone gepf, hearing the same story waiting for file whe send another email to registry department you can phone back after 7 days . When...

Category : Government

(0) Replies

Country : South Africa

Very bad service unprofessional, not doing what they get paid for at gepf. But I hope the same things happen to all of them when there family members passed away. What goes Round comes around. If other families must struggle because of there bad service . So can they. How can it takes more then 2 month to get cp file of dad who passed away. Every time you phone gepf, hearing the same story waiting for file whe send another email to registry department you can phone back after 7 days . When...

Category : Government

(0) Replies

Country : South Africa

Good day I applied for both my sons unabridged birth certificates on 15/03/2017. I received one 2 months later. I tried calling to escalate the 2nd childs application (3 month waiting period was over on 15/06/2017. I called approx. 20 times - everyone says that they are escalating but nothing happens - I could never speak to a supervisor or manager or someone in escalations - my son missed a trip to San Francisco during this school holiday. Reece Govender - ID:0508185990084...

Category : Government

(0) Replies

Country : South Africa

Good day I have been trying to cancel my deceased fathers TV Licence from FFebruary 2017.. 20 phone calls and emails later and no joy. Please assist Thanks Anne Rabichand 0873129855/0845635899 [email protected] From: Rabichand, Anne Sent: 27 February 2017 10:46 AM To: '[email protected]' Subject: TV Licence - 110690088 Cancellation (member is deceased) Good day Lesego My dad ( Rabichand Paraw – ID: 3710075091083) has passed on and I need to cancel the TV...

Category : Government

(1) Replies

Country : South Africa