Government Complaints

Tshwane - Water and Sanitation do not respond to complaints. On Friday evening the water supply in Wonderboom South got interrupted and it was reported and a reference nr with a promise to call back and update was provided, needless to say, there was no call, on Monday morning at 8:30am after a weekend without any water, it was reported again and again a reference number was provided, at 4:30pm on Monday we called to check on progress, and was told a tech was assigned to investigate, today...

Category : Government

(0) Replies

Country : South Africa

I have phoned smsed and emailed ward councillors with no luck. its been 2 weeks without electricity and I have school going kids a baby and a old lady in the house. they have up till now sent out one person who cant assist as he only does metre boxed and cant help. but the squatter camp has power. they say for someone to come out and see to our problem can take months. very disgusted as not even the call centre people are helpful

Category : Government

(0) Replies

Country : South Africa

Received the Telkom statement on the 15th July payment was due the 13th July, I will have to pay the interest and only when I RECEIVE MY JULY STATEMENT WHICH WILL INCLUDE THE INTEREST, ONLY THEN WILL I BE ABLE TO LOG A DISPUTE, and in all probability will lose the case. Useless S.O.E....…………….:-)

Category : Government

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Country : South Africa

I hereby complaining about the PI Dispensary Personnel that was on duty on the 2 July 2019 Morning Shift she was not wearing her name tag so We could not see her name. My Mother arrive there at 5 am to collect her Warfarin and she turn her back home. Its not happening for the first time. The lady is rude to elders and she can not be in the front if she is rude like this may and with critical issues of our parents life. Thanking in advance

Category : Government

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Country : South Africa

Pinetown Dept of Labor does not answer telephone for 3 days in a row. I tried from Wednesday to Friday . UIF query rejected but unable to telephonically give case number for assistance. 08h00-12h16 is the trading hours of this institution, yet it seems they are on constant lunch break. Does that mean a person have to travel to Pinetown office just to get some clarity on why a Maternity UIF was rejected? Should I not be able to receive correct guidelines from this office in the first place?...

Category : Government

(0) Replies

Country : South Africa

Good day, I would like to report the bad service that Eskom has been giving us for the past month. Electricity went off on the 22nd April 2019. Up until today, we are waitng for Eskom technicians to come help us. When I call, I am being given the ref number for my call to use it for follow-up. When I call to do the follow up later on, the ref number is closed and I will be given the new one. Later on when I call to follow up, it is closed again. The report says the matter has been attended...

Category : Government

(0) Replies

Country : South Africa

I am a resident of house number 14310 phase 2 Bramfisherville ,We had a power failure on the 22 April and we requested service for reconnections and they only attend us on the 29 , Power was restored however it worked for 2 days and from 8 May to date we do not have electricity and we have been calling ,given reference numbers that are just closed without any service being rendered. Technician have been coming on that site , looking at the pole without touching it and later to find given...

Category : Government

(0) Replies

Country : South Africa

Good day, I trust you are doing well My name is Grace Sibongile Banda, I have applied for my id in 2008 from Mmabatho home affair, I waited for the ID for 3 years and I only got the ID in 2011 after so many escalations. I was advised that I will get the exemption certificate and later get a citizenship. When I collected my ID I was advised that the citizenship certificate is still in Pretoria home affairs they are waiting for them to send it to Mmabatho home affairs, since then I have...

Category : Government

(0) Replies

Country : South Africa

The South African Home Affairs are as corrupt as the government running the country ,i applied for my ID in March 2019 ,it is now May ,and still no response ,why are they getting paid if they cant do there job ..do not employ your mother ,sister, girlfriend in a government position ,they cant do that job

Category : Government

(0) Replies

Country : South Africa

Dear sir I have opened a cased against Cape town municipality on 9 April 2019 and 15 April 2019 i have no response as of today

Category : Government

(0) Replies

Country : South Africa

Good day sir Can you attend to the case that was submitted on 15 April 2019 regarding Cape town City council please My email responce is [email protected]

Category : Government

(0) Replies

Country : South Africa

FOLLOW UP OF WATER DISCONNECTION CASE DETAILS MARTIN LINDIKAYA NJOTINI ADDRESS 10 JEROME AVENUE MANDALAY 7785 CAPE TOWN ID NUMBER 6504065633080 CELL 0796150058 CITY COUNCIL ACCOUNT NUMBER 113777260 REFERRENCE 9106852563 WATER HAS BEEN DISCONNECTED FROM 3/04/2019 AND RE OPEN ON 11/04/22019 TIME : 11:00 AM THE PLUMBER BY THE NAME MR BAM MAGAGU TOLD ME IF THE WATER MANAGEMENT DEVICE IS BROKEN,WATER STOPS SUPPLYING THEY WERE DRIVING CITY COUNCI NISSAN BAKIE REGISTRATION...

Category : Government

(0) Replies

Country : South Africa

I have been waiting for the id of my daughter from January 23 2019 since forever it has been on the system ,i`ve been going to the home affairs to chec only to be told it is on the system and there id nothing they can do abaout it, my daughter is 17 years and is in matric the id is required for registration purposes. please help id no. 0202060889088 avela kwanda nnamuhave. please help 0719768276

Category : Government

(0) Replies

Country : South Africa

My water has been disconnected without notification On the 3/04/2019 i went to Mitchells Plain City Council and make arrangements i paid R1,500 and was told the water will be re-instated but nothing happened on Saturday 6/04/2019 i went to offices and email was sent to Accounts department and was promised that the depot van will be in my property in 10 minutes,untill today nothing hs happened Iphoned complaints department and was given this referrence number 9106852563 mY ACCOUNT NUMBER...

Category : Government

(0) Replies

Country : South Africa

I've been going to Sassa in Roodepoort 5 times to get the new Sassa child's grant card and they keep telling me they off line what I don't understand is that other departments are online but this lady keeps being off line

Category : Government

(0) Replies

Country : South Africa

I submitted a funeral claim on 12 March 2019. Untill 17 March 2019 my claim was not finalized. Workerslife do not have for its clients. To date 19 March 2019 my claim not been paid. Promise is 48 hours.

Category : Government

(0) Replies

Country : South Africa

My husband is in heldertroom prison for a year he was placed in maximum for the whole year but was suppose to be placed in medium centre when he got there, I complained about putting him in Cmax after a month they removed him to F Section until he was accused of selling meat (chicken)a week after that I went to the head of prison to enquire about this incident I was told it was going to be investigated as I asked them the are prison warders always around when they dishing up, so how did this...

Category : Government

(0) Replies

Country : South Africa

I am pensioner who get pension monthly from GEPF since 2012.I get paid at my wa bank. the last payment was paid on the 30th November 2018 December payment was not paid. GEPF claims that my bank account was closed and the money was returned to them I went to find out from the bank on the o2 January 2019. I was told that my account was active a proof of 3 months statement was issued. I by faxed it to GEPF, they acknowledge receipt by SMS. I then to called GEPF ,a few times, and talked to...

Category : Government

(1) Replies

Country : South Africa

My email [email protected] 954 umgeni 61windsor court Road Durban 4001 contact :0746230808

Category : Government

(2) Replies

Country : South Africa

Good morning My name is Boitumelo Herminah Dube, Id no : 850225 0717 080 residing at 3353 Mothotlung Ext 2 Brits in North-West. I have a problem with my Id, In 2011/04/06 I have found out that I’m sharing names and Id with someone else, and she using it everywhere opening accounts and taking loans. I realised when I was trying to open up a bank account that’s where the problem began, the bank advised me to go to the Department of Home Affairs. I even opened a case of fraud at Brits...

Category : Government

(0) Replies

Country : South Africa

My name is Noluthando Tyala ID no:8601031032086, i have applied for my UIF on the 17th sept 2018 and i was told to come back on the 17th october 2018 and before that date i received an sms from labour department stating that my UIF claim was rejected with no imformation as to why was it rejected, the sms only said i can submit a Notice of appeal or a shall call to enquire as to why. Indeed i called and i discovered that they need UI19 from FNB then i went back on the 09 october to submit the...

Category : Government

(0) Replies

Country : South Africa

Is anything being done with GEPF not paying out pension timelously? This is ridiculous

Category : Government

(0) Replies

Country : South Africa

My name is Lisa Gejengana, from Cape town. I went to submit for my daughters tax returns documents on the 13 of AUGUST 2018. The email was received and confirmation of receipt of documents after a long line and poor service in Cape town station. I was told to wait for 6 weeks which I did. After the 7th week, I called SARS call center to inquire about the application, I was not given an answer instead I was told to wait a little longer as they did not know the course of the delay. I then went...

Category : Government

(0) Replies

Country : South Africa

I IMPORTED GARAGE DOOR MOTROS AND HARDWARES LAST YEAR NOVEMBER 2017 AND AUGUST 2018, SAME ITEMS, THE FIRST SHIPMENT WAS FREED WITHOUT DUTIES AND THE CURRENT ONE WAS CHARGED, I TOLD CUSTOMS OFFICIALS THAT MY FIRST SHIPMENT WAS FREE WHY CHARGE THE CURRENT ONE? I WAS TOLD TO PROVE MY CLAIM, WHICH I DID, I WAS THEN ASKED TO PROVIDE A LETTER FROM THE SUPPLIER INDICATION THE TERRIF CODE FOR THE GOODS AND I DID SO AGAIN, A SPECIFICATION OF THE GOODS WAS ALSO SUBMITTED, BUT ALL OF THESE WERE NOT...

Category : Government

(0) Replies

Country : South Africa

I have sent e-mail on e-mail to all I can find to assist me with my issue. I'm ordering a huge load of products from china. it either gets lost, or delivered in Tshwane and I'm in Rustenburg. telling me they cant track any of my numbers. I'm talking of about 40 parcels I'm waiting for since March. I have attached all my tracking numbers, with pictures, send about more than 10 e-mails. I don't know what to do anymore, as I'm loosing a huge amount of money, and also my parcels. Help me how...

Category : Government

(0) Replies

Country : South Africa

I booked to write my learners on Friday which was the 10th of August they gave me a date of today which is the 13th at 2pm I got there by 1:30 they made us wait till 2pm to sign the register only to tell us there's no electricity we cannot write today we must come back on Thursday same time no apologies no clear explanation as to what's happening I mean a government facility with no electricity it doesn't make sense some of had to be absent at work for nothing and we still have to be absent...

Category : Government

(0) Replies

Country : South Africa

We applied for discount to old age releave on 11 April 2018 and still no feedback, or any sign that the appilcation has been granted.

Category : Government

(0) Replies

Country : South Africa

I am so disappointed by the way ZEP permit are treated I applied for the permit in Dec surprisingly when I cross the border I am given days who is fault is it for me not to be given my permit if I qualify applied and the home affairs took long to give me my permits I think that's why pple stay without papers bcz its useless u don't know what to do so depressed by this why do they advice to use receipt bcz it doesn't hve any impact and those who are using bribes are making to and...

Category : Government

(0) Replies

Country : South Africa

A letter with tracking number was sent from The UK and arrived in Johannesburg on 17th May. The post office web pages don't work and nobody answers the phone. Where is this letter? It cant take 2 weeks to deliver a letter with a tracking number. to Darling in the Western Cape

Category : Government

(0) Replies

Country : South Africa

TJ Mofokeng at enquiries being extremely rude and not helping or knowing what he is doing at Enquiries...

Category : Government

(0) Replies

Country : South Africa

TJ Mofokeng at enquiries being extremely rude and not helping or knowing what he is doing at Enquiries...

Category : Government

(0) Replies

Country : South Africa

I WENT TO GO AND BOOK MY LEARNERS LICENSE THEY SAID I MUST CAME BACK WEDNESDAY TO BOOK FOR THE SATURDAY . I HAVE BEEN THERE NOW 3 WEDNESDAYS AND THEY ALWAYS TELL ME ITS BOOKED FULL . I CANNOT KEEP ON TAKING OFF WORK THIS IS RUBBISH. YOU WAIT HOURS TO BE HELPED THEN WEN YOU SIT BY THEM FOR A EYE TEST THEY ARE FIRS EATING NOW YOU HAVE TO WAIT 20-25 MIN FOR THEM TO GET DONE THEN WHEN THEY STAND UP TO TROW AWAY THERE PAPER THEY FIRST HAVE TO TALK TO THE ANTHER WORKERS THEN THEY HELP YOU AND IF...

Category : Government

(0) Replies

Country : South Africa

Good morning I submitted U.I.F documents to Department of Labour at Maponya Mall Soweto in March for maternity benefits and to date I'm told that my documents were misplaced as they don't have a scan to scan documents submitted to them to provincial office, which I find it upsetting for a big place like that it helps over 500 people a day and it's not even 5 years old since it was opened no my documents are missing and I must re-submit which means I need to go to the doctor to request his...

Category : Government

(0) Replies

Country : South Africa

Still waiting for response,ON PREVIOUS COMPLAINT

Category : Government

(0) Replies

Country : South Africa

Please assist.I applied for a ZEP permit on the 15th Nov'17.I have not received it yet. I can not move around with an expired document as I fear to be arrested and locked up.I'm a bread winner with two children,I also applied for my son the same permit.He is in grade 11. BN995846 -ZEP2118459 - Dumazile Nsimba Tsitsane. Also Robert Junior Mandlenkosi Takawira.

Category : Government

(0) Replies

Country : South Africa

First time went to SASSA Regional Offices in East London to find out where to register and what I must bring. Was told my Identity Document, Birth Certificate and Proof of Address. Went to SASSA offices in town next to the Town Hall, sat there for about an hour only to be told I need to get form filled in at school. Did that and went and again was asked where is the child of which nobody told me to bring him so had to go home and bring him after school. Two times after that on Fridays they...

Category : Government

(0) Replies

Country : South Africa

Good Day As I write this complain, I am writing it seated and stuck in Hatfield Gautrain Station and reason for that is because the police who are on duty are unable to assist me. I requested Taxify services and the taxify driver told me that he cannot come to the Gautrain station as it is not safe for him and I told him that he must not worry as the police van is onsite and you will be safe and he wanted me to walk to where he is, which is 3 streets from Gautrain station and I told him...

Category : Government

(0) Replies

Country : South Africa

22/02/2018 my friend travelled in a rea vaya bus C4 from park station to SABC Media Park where there bus doors opened while in motion the bus was so packed that she almost felled out of the bus a guy in the bus pulled her back in she dislocated her arm. why can rea vaya respond to peoples complaints and better they service if you call or email them they do not respond something has to be done that rea vaya can realise that commutes safety comes first I will not leave it at this will...

Category : Government

(0) Replies

Country : South Africa

I experienced very bad services from Home affairs in North End Port Elizabeth. lost of us stood in the sun burning so that we can get inside and have our id's sorted or what ever the case mite be, after 3 hours they let us in bit by bit and after getting the from and photo taken they told us to come back next time to take another photo and submit our documents. I took of yesterday to help my 17 year old son to get his Id cause he needs to go look for work. and the best part the Manageress was...

Category : Government

(0) Replies

Country : South Africa

I went to george mukhari hospital on the 28/12/2017 becouse i have lost my child immunilazation card and it is needed at school where she be attanding this year. I was told that the file was an old file 2008, they would not be able to find that file, i should go back to the school where she previously went to and ask for a dubocate but then the was a white man looking for a 2005 file, he was assisted and the file was found. Is it laziness? Is it a matter of colour? What is the reason they are...

Category : Government

(0) Replies

Country : South Africa

wHAT IS HAPPENING AT HOME AFFAIRS LATELY? LAST YEAR I WAS ISSUED WITH A UNABRIDGED MARRIAGE CERTIFICATE WITHIN 2 WEEKS. THIS YEAR SERVICE SO BAD MY DAUGHTER APPLIED ON 3 JULY TODAY 13 DECEMBER STILL NO JOY AND NUMBEROUS VISITS TO HOME AFFAIRS. SOMEONE HAS SEEN HUGE PILES OF MARRIAGE CERTIFICATE BOOKS MOVED FROM ONE HOME AFFAIRS OFFICE TO ANOTHER WHEN "MINISTERS" COME TO VISIT. TIME MINISTERS GOT THEIR HANDS DIRTY AND FIGURED OUT WHAT IS HAPPENING! yOUR PUBLIC EXPECTS TO GET A SERVICE FROM...

Category : Government

(0) Replies

Country : South Africa

On 04 December I reloaded R300 on my gautrain card using the online service. The funds did not reflect on my gautrain card, i was not able to tag into the station. None of the helpdesk agents could assist me. The "contact us" form on the gautrain website returns an error message when you try and submit a complaint so what is the point of the form? I was also told to get a refund form from a station and submit my bank statement and someone will definitely contact me for a refund. What are the...

Category : Government

(0) Replies

Country : South Africa

Hello I hear the road between Port Elizabeth and East London has been in progress for more than 15 odd years? How can people take so long to build a road and get away with not completing the last in a time period? Anyway, driving the road recently, the amount of potholes must cause serious damage to motorist cars. There is almost no place to drive without hitting one, or 3 in one go. When will something be done about a half finished road and a well retired and exhausted road?

Category : Government

(0) Replies

Country : South Africa

We have been reporting power failure for over a week now at Emfuleni Locaal municipality,at night they claim to have no staff members that are working.They send people that come at their own time to fix the power but those electricians are incompetent as we have called them to come over 5 times already in 1 week in the mean time there's isn't any power,and we are inconvenienced as we now have no food,no ironed clothes,no warm water.It's really bad,Emfuleni need to hire qualified people not...

Category : Government

(0) Replies

Country : South Africa

We came to Sassa with my mother to apply for child support grant.we were told to do affidavit and fill the school forms of which we did then i was told that i am not required to come back since its only my mother who was needed.The following day my mother went and she was told to return with me and was given a bad service by one of the guys working there.the following day we returned and we sat for a very long time waiting to be serviced.the guy who was assisting her was sitting on booth 11...

Category : Government

(0) Replies

Country : South Africa

cOMMUNITY BASED ORGANISATIONS WHO HAVE SIGNED AGREEMENTS AT THE BEGINNING OF AUGUST 2017 ARE STILL WAITING PAYOUT OF THEIR GRANTS DESPITE BEING TOLD THAT PAYOUT WILL TAKE 60 DAYS FROM SIGNING. IT IS NOW WAY PAST 90 DAYS! THERE IS NO ANSWER AT THE CONTACT NUMBERS PROVIDED FOR ENQUIRIES 012 4321538/4321300 THE PHONE LINE GETS PICKED UP, NO ONE SPEAKS AND IT GETS PUT DOWN AGAIN. DISABLED CHILDREN AND CHILDREN IN DISTRESS ARE THE VICTIMS OF THIS WORK APATHY AND DISINTEREST OF THOSE WHO ARE...

Category : Government

(0) Replies

Country : South Africa

The new sangweni clinic has a horrible service I arrived at the clinic at 18h38 there were only 10 people ahead of me since I arrived the Q started moving at least at 20h18 and the receptionist was charting to another lady mind u the clinic is for sick people ,please send 1 person to act sick anytime late you will see what we experience in that clinic

Category : Government

(0) Replies

Country : South Africa

We have been on the queue for more than 4 hours at Isipingo/Prospecton Home Affairs without getting helped. We are asked to follow the queue that's not moving. When I asked a male employee at entrance, he says it takes whole day to apply for a smart card ID or any ID for that matter. After 4 hours we are not ever close to enter the entrance door, we waiting on the outside. This is clearly not acceptable at this day and age. They don't care about customers and it's not right.

Category : Government

(0) Replies

Country : South Africa

My husband passed away on the 12.10.2016 and still i havent received my pension money yet. He was more of less 23 years in the police and he paid the house, ect. Now i just have my small salary which i must live with and the police dont seem to care. All the paperwork was done a day and 2 after his death. April 2017 i got a phone call that i must do the paperwork of the pension money over again, the due date have expire, someone didnt do the neccessary steps to handle my pension money. In...

Category : Government

(0) Replies

Country : South Africa

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