Government Complaints

On the 01 August 2017 I went to Port Alfred Post Office to get a parcel to receive a parcel from Home choice Cape Town. I then requested to send that parcel to Cape Town on another different address. I completed the slip and wrote the address to be sent to. I paid R114. The lady that was assisting me (Tandoe Mavume) mentioned that I do not have to pay if I am sending the parcel back to Homechoice. I clearly explained to her that NO I am not sending it back to Home Choice. the adress...

Category : Government

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Country : South Africa

I resigned on 30 April 2017 from Defence Department until today I didn't get my monies.When I fone GEPF now they say my pension number is invalid while they used to use it before.

Category : Government

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Country : South Africa

TODAY HAVE TO STAND ON THE CUE FROM 7.20AM TO UPDATE MY DETAILS WITH SARS AT LADYSMITH CHECHERS OVAL.WHEN A CONSULTANT CAME BY THE NAME OF HLENGIWE HADEBE(5195) TOLD ME THAT I CANT BE HELP HAVE TO CAME BACK THE OTHER DAY BECAUSE DIDNT HAVE A CERTIFIED ID COPY OF WHICH I COULD HAVE JUST WENT BY THE ROAD A CERTIFED IT A COME BACK EVEN BEFORE THE PEOPLE IN FRONT OF ME WERE SERVE.I EVEN PLEAD WITH HER THAT I CAN JUST GO AND DO IT AND COME BACK SHE JUST COLDLY SAYS THAT I HAVE TO COME THE NEXT...

Category : Government

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Country : South Africa

We where siting at maweleni from 6am in the morning, till 14h00 but no one assist us they not doing anything even the old grandmother they where sitting the hole day Children where crying reason being they sit from 6 to 2 with no assistance What a POOR AND BAD SERVICE they deliver they getting paid for nothing. Even the attitude of the stuff members it very bad .. Plus the security guys have very bad attitude

Category : Government

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Country : South Africa

I have submitted my tax return on 12 July 2017 and there's a payment SARS needs to make on me.so it shows that my account have been selected for audit.how long does audit take? I made follow ups and was told that it takes 30 working days for audit to be finalized. So it is almost two month's now no payment, but when SARS needs its money heavens can open.they don't care what happened or what led to u owing them.in 2015 I submitted my tanx return and waited till the next financial year without...

Category : Government

(0) Replies

Country : South Africa

I have submitted my tax return on 12 July 2017 and there's a payment SARS needs to make on me.so it shows that my account have been selected for audit.how long does audit take? I made follow ups and was told that it takes 30 working days for audit to be finalized. So it is almost two month's now no payment, but when SARS needs its money heavens can open.they don't care what happened or what led to u owing them.in 2015 I submitted my tanx return and waited till the next financial year without...

Category : Government

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Country : South Africa

I came to this department to submit my Uif claim form i arrived at 10am. There are 10 cubicles but only one pesron was assisting clients. We sat there till 15:00 and we were sent home and told that they are closing so all in all we set there for more than 4 hours and were not assisted and we were onky about 21 people in the que.

Category : Government

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Country : South Africa

Good Day, I am a victim of domestic violence. I always call Goodwood SAPS for assistance for twins 2 yrs old father 38 years when he is drunk gets very violent and aggressive and swears. The station commander visit me at work and told me they cannot help me any longer or the SAPS officers on duty will not assist as they are tired of me always calling for assistance. The station commander also mentioned I should go to Bishop Lavis SAPS for a restraining or or court interdict. I am in the...

Category : Government

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Country : South Africa

Good day Sir/Madam can you please assist us in resolving this matter, my mom unfortunately passed away and she was employed by the education department in Limpopo, we have submitted the required documents with the department of Limpopo Mokopane/Mahwelereng circuit in Mogalakwena Waterberg district on the 03 March 2017, it took them three months to submit the documents to GEPF on the 03 June 2017 while they was no errors identified with the submitted documents; since the documents were...

Category : Government

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Country : South Africa

Last Friday i came around 1pm from work to renew my drivers licence and i was sent back. I was told the Q was cut at 8:30. We also work with people and we dont fhase them away even if its knock of time. Today its monday with more than 100 people on one Q for renewals and there are only 2 agents working. I have been in the Q for 1hr 45min and nothing is happening. This is the bad service ever. This people dont take their jobs serious and their tea time and lunch time takes ages.this is...

Category : Government

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Country : South Africa

Received poor service from the enquiry desk. The lady was rude and dismissive. Had no manner of speaking. I went to renew my drivers license and walked out very frustrated after a while. Though I got help in the end the manner in which things are conducted is very disappointing. To learn that officials are openly corrupt is even worse. A young lady told me that she paid R2500 to the traffic official that took her for the test. I did not get names, but was sickened by the mere fact that...

Category : Government

(0) Replies

Country : South Africa

I applied at the athlone department of labour on the 11th April 2017 and till to date have not received any response as to when my uif will be paid, 2 ENQUIRES have been sent to the offices of a Mr Bhele Mzinyati by one of the consultants and I also sent an email today and no response has been received. Its been 5 months already of me going to the offices and still not receiving any response.

Category : Government

(1) Replies

Country : South Africa

I applied for retirement in March 2017.I exited the government employment in 31 May 2017. Today is 31 August 2017 and I have not receive any monthly payment or lump sum due to me. I have not been informed why there is so much delay.

Category : Government

(1) Replies

Country : South Africa

I have a complaint against VFS In May this here we applied for two visas for mother and child, due to mother is here on breast cancer treatment we dont know how long she will live. Three days later mother got here visas and until today child has not received her visas. Child is only 4 years old and very time we go to VFS they come always with an excuse it not done please wait. Reference No: TRR979084 It seems that they dont want to do their job we dont know how long will the mother live and...

Category : Government

(2) Replies

Country : South Africa

My cousin send me a cell phone using the post office courier services and when it arrived to me the where papers inside the box and no cell phone,i have been trying to call them and find out what is going on with my request and the kines are always busy cant even get a agent to answer my calls and i have wasted money in doing so the tracking no is PA 429 169 692 ZA. When i come to the Alexandra post office to collect my parcel i even showed the what was inside my parcel and they told me to...

Category : Government

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Country : South Africa

I am one of the unlucky ones where amounts have been deducted of my socail grant last year 4 times,I gave in all relevant documentation to Polokwane branch 3 times and everytime they lost my documentation then I got hold of the people that acctually investigete send my documentation and now after a month and a half im still waiting for an outcome, the lady says it takes very long I asked her like months be more specific did nt get an anser I have now been waiting for them to reimburse me for...

Category : Government

(1) Replies

Country : South Africa

I am one of the unlucky ones where amounts have been deducted of my socail grant last year 4 times,I gave in all relevant documentation to Polokwane branch 3 times and everytime they lost my documentation then I got hold of the people that acctually investigete send my documentation and now after a month and a half im still waiting for an outcome, the lady says it takes very long I asked her like months be more specific did nt get an anser I have now been waiting for them to reimburse me for...

Category : Government

(1) Replies

Country : South Africa

How is it that the same amount of buses can be allocated to the areas with more people verses the areas with less people. Apparently during the week buses have a 15min waiting period in between, however the past week I've been waiting almost 45 mins for the F2 at Thokoza park. Why do our government services always fail us...

Category : Government

(0) Replies

Country : South Africa

Parcels that I order through Wish and Aliexpress reach South Africa but I do not receive them. It is so obvious that parcels containing watches and other products worth something like leather shoes are "lost" in transit. Small parcels not worth much always reach me.

Category : Government

(1) Replies

Country : South Africa

Today I had some pains around my uterus area and decided to go to the hospital at to around about 11 as I got my file then set in line waiting for assistance the doctor walked out upset and no one attended too us or said anything so I left thinking the doctors would be around later on while I returned at half past 4 waiting for attendance once again we waited a while and eventually at half past five the doctor arrived an had the most horrible attitude saying I shouldn't come if its not am...

Category : Government

(0) Replies

Country : South Africa

I sent my fiancee toiletries and a book by post on the 24th of July by speed service couriers to date he still hasn't received his mail. I checked with the post office about 2 weeks ago and was told it was sent to a post in Port Shepstone but requested for the mail to be redirected to East Lynn post office and the parcels where immediately redirected. I checked with the post office again in that 2 weeks and was told that it has been redirected and is in East Lynn. To my surprise he hasn't...

Category : Government

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Country : South Africa

I open a case kidnapping and assault of my 11 year son on case 397/02/2017. My son had an altercation with a fellow student in class which the teacher resolved. The parent of the other student walked to school, took my son from the bus and went to her house where she physical assaulted him. When I follow up on the case I am told the docket got lost. Please assist me in resolving the matter. Thank in advance. Johan

Category : Government

(1) Replies

Country : South Africa

I submitted my Repatriation Refund at Home Affairs in Bellville office on 2015-01-27. There were no updates at all since. Apparently, there is only ONE person in the whole Home Affair you can contact: Christina Songo (012)4062634 [email protected] But she rarely picks up the phone or replies emails. I literally dialed the same number for hours every day to be able spoke to her for 4 times until today. Why such incompetent person works at HOME AFFAIRS. I need to get my...

Category : Government

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Country : South Africa

Good day My ID number is 730412 5082 080. My doctors reports have been ready for SASSA re-evaluation since late July. I have been to the Dundee offices four times now to get a date to come in for evaluation and processing of my grant, but on each occasion have been told that I will be phoned when they can evaluate me. Apparently they have a month’s backlog because they didn’t have doctors to do the evaluations. I already have a doctors report ready. They didn’t even take my...

Category : Government

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Country : South Africa

Hey After i got my son back from Zimbabwe the home affairs refuses him birth certificate, since 2014 we tried but we still can't get it we only got an interview on the 7th of this month but they never gave me the chance to explain the situation instead they told me about other people who scam them and now my son is considering to stop going to school as he can't write his exams without the I.d number.

Category : Government

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Country : South Africa

Seven policeman sprays pepper spray continuously into four women's eyes without cause! The were officers from Mannenburg police station! Said they are the law and can do what they want to and laughed about it. Aid they are like god. They were being video recorded in the way they reacted and that was the reason they grabbed the phones out of the women hands and sprayed peppers pry at a distance of five mm into their eyes!. We have laid a complaint and opened a case of assault and have not been...

Category : Government

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Country : South Africa

WE APPLIED FOR THE FUNERAL BENEFIT 7DAYS AGO. NOW GEPF CLAIMS THAT THEY MUST DEDUCT TAX FROM THAT MONEY THAT NEEDS TO BE PAID TO MY MOTHER TO PAY FOR THE FUNERAL. THEY REFUSE TO PAY THE MONEY. THERE EXCUSE IS THAT SARS IS NOT GIVING CLEARANCE. TO MY KNOWLEDGE THAT MONEY IS NOT TAXABLE AND ACCORDING TO THE PEOPLE I SPOKE THEY SAID THEY ALSO CLAIMED MONEY FROM GEPF AND WAS PAID IN THERE ACCOUNTS IN 72 HOURS TIME. WHAT MAKES MY LATE FATHER DIFFERENT, AND MY MOTHER? THEY ARE HEARTLESS. REALLY...

Category : Government

(1) Replies

Country : South Africa

EVERY MONTH WHEN I DRAW R 1600.00 MY AMOUNT ARE DECLINED THEN I CAN ONLY DRAW R 1580.00 EVEN IF I DRAW AT PICKnPAY OR NEDBANK IT'S THE SAME. EVERYBODY I KNOW GETS THEIR FULL AMOUNTS. MY SASSA DEBIT MASTERCARD CARD NUMBER ARE 5286 4412 0221 6040 AT OUR KEMPTON GATE PICK N PAY REF: PN0801125024 AUTH: AID: A000000041010D7100 READS: WITHDRAWEL DECLINED REASON: 51 NOT SUFFICIENT FUNDS. THEN AGAIN ON *459619 2602 26021096 6 WITHDRAWEL 1580.00

Category : Government

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Country : South Africa

Thafeni Clinic MOU ,women from different ANC get transferred to that clinic for maternity the staff there is so rude and do not care about patients privacy to top it all they don't even have name tags on coz they know most of them that they came to prove how rude they can get from day shift to night shift only a few ladies that were previously in Tembisa hospital know how to treat people with respect, I'm glad some people get what they need from there quicker and leave coz that's no...

Category : Government

(1) Replies

Country : South Africa

there is no system in place at the sars in Pinetown, I had to wait for just over an hour just to enquire and still didn't get help. time is money and no one has time to stand and do nothing. they should have a working system that caters for all, I'm dissappointed and so annoyed. thank you

Category : Government

(0) Replies

Country : South Africa

I have sent several emails which is seldom replied to within 7 working days: 1. 25 April enquiring as to whether all documents were received 2. 8 May received a response to say waiting feedback from employer 3. 9 May asking which documents is needed 4. 17 May got a response as to what was needed.(SEND MAIL TO EMPLOYER AND ASKED ABOUT THIS, ACKNOWLEDGED THAT THEY DID NOT RECEIVE ANYTHING REQUESTS FROM GPAA) 5. 5 June asked about process as I was told telephonic ally that documents is...

Category : Government

(2) Replies

Country : South Africa

Very bad service unprofessional, not doing what they get paid for at gepf. But I hope the same things happen to all of them when there family members passed away. What goes Round comes around. If other families must struggle because of there bad service . So can they. How can it takes more then 2 month to get cp file of dad who passed away. Every time you phone gepf, hearing the same story waiting for file whe send another email to registry department you can phone back after 7 days . When...

Category : Government

(0) Replies

Country : South Africa

Very bad service unprofessional, not doing what they get paid for at gepf. But I hope the same things happen to all of them when there family members passed away. What goes Round comes around. If other families must struggle because of there bad service . So can they. How can it takes more then 2 month to get cp file of dad who passed away. Every time you phone gepf, hearing the same story waiting for file whe send another email to registry department you can phone back after 7 days . When...

Category : Government

(0) Replies

Country : South Africa

Good day I applied for both my sons unabridged birth certificates on 15/03/2017. I received one 2 months later. I tried calling to escalate the 2nd childs application (3 month waiting period was over on 15/06/2017. I called approx. 20 times - everyone says that they are escalating but nothing happens - I could never speak to a supervisor or manager or someone in escalations - my son missed a trip to San Francisco during this school holiday. Reece Govender - ID:0508185990084...

Category : Government

(0) Replies

Country : South Africa

Good day I have been trying to cancel my deceased fathers TV Licence from FFebruary 2017.. 20 phone calls and emails later and no joy. Please assist Thanks Anne Rabichand 0873129855/0845635899 [email protected] From: Rabichand, Anne Sent: 27 February 2017 10:46 AM To: '[email protected]' Subject: TV Licence - 110690088 Cancellation (member is deceased) Good day Lesego My dad ( Rabichand Paraw – ID: 3710075091083) has passed on and I need to cancel the TV...

Category : Government

(2) Replies

Country : South Africa

I HAVE PAID FOR MY LETTER OF GOOD STANDING ON THE 18 MAY UNTIL TODAY I HAVE NOT RECEIVE IT ,I WAS ASKED TO SEND PROOF OF PAYMENT AND LETTER IN MY COMPANY LETTERHEAD WHICH WAS SIGN BY THE COMMISSIONER OF OATH BUT STILL NO RESPOND ,WHEN YOU CALL THEM THEY NOT AVAILABLE ON THEIR LINES.THEY ALL ASK ME SOMETHING THAT IS ALREADY SENT TO THEM.ONE OF THEIR EMAIL ONCE CONFIRM TO RECEIVE MY DOCUMENT AND I WAS PROMISED THAT IT WILL BE ALLOCATED TO THE CORRECT REFERENCE FUNNY THING IS EVERY TIME I DO...

Category : Government

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Country : South Africa

Eskom Complaint ref number: 164 573 148 Meter Number 0107 584 745 We have an issue with Eskom in Idutywa Eastern Cape. They installed a line/ pole that supports electric wires in our yard without anyone’s consent back in the years. We have been requesting them to remove this from our yard as we are planning to build a house on that land. Our bricks are damaging as they are just lying there. This has been going on for a while, when I call their call centre I am just told that that...

Category : Government

(0) Replies

Country : South Africa

Have been waiting since 2 days to have my services reconnected, cannot be given a number to contact the department that handles reconnections. just told to call the accounts dept 031324500, who in turn asks you to call the electrical dept 0801313111. only to be told the reconnection dept cannot be contacted directly and no one can help. the go ahead for reconnection is well past the 48 hours now and it is Saturday 4pm, which means that this will get tended to sometime next week. this is not...

Category : Government

(1) Replies

Country : South Africa

To whom it may Concern My wife and I got divorced in August 2016 and since we are both educators, submitted claims to the GEPF in September 2016. The entire process was supposed to take 60 days after receipt of the required documentation and choice forms. It has been 10 months and still no pay-out date is in sight. I have been calling the contact centre on a weekly basis since January 2017, to no avail. I keep getting the run-around in the form of "The files are still in process"....

Category : Government

(0) Replies

Country : South Africa

EMMunicipality confused accounts when sub division was done. Charging rates on servitudes registered in EMM name. Charge wrong meters to wrong accounts. Charge up to R38000.00 for interim monthly water account.Duplicate charges.T hey then bill for interest on the incorrect charges. Then cut off electricity. Then hand over. On going for 4 years. About 140 emails sent asking for monthly statements. Always same story: Credits have been passed, threats and no answers, not even from their legal...

Category : Government

(0) Replies

Country : South Africa

We have been struggling for 6 months just to get someone to get the correct medical subsidy. we have sent e-mails and faxes almost everyday without any luck. if you ask for a snr manager they say hold on and aventually cut you of. i feel so sorry for old people who have to go through this. No feedback, no communicaiton, no enthusiastic, no service no nothing, no knowleadge. the one person tells U A and the other person tells you B. We struggle to get our legal lawfull medical subsidy for a...

Category : Government

(0) Replies

Country : South Africa

I lodged a request with the GEPF pension fund to get figure on a clients retirement fund. This was done the 19th of May it is now the 30 May and no response after I was told seven working days. I think I am not the only person battling with this as there is people working there and doing nothing but each month they receive their salaries from our taxpayers funds that is being deducted from us.

Category : Government

(0) Replies

Country : South Africa

The ladies gave very bad service, denied me serviettes and refused to give me their managers, her contact numbers and said I should come back myself when she is around the lay a complaint. The chips I bought was very stale and deliberately refused to give me serviettes that were available. The tuck-shop was very dirty as well.

Category : Government

(0) Replies

Country : South Africa

department of labour doesn't want to approve my UIF Maternity Claim. they've been taking me from pillar to post i applied in Piet Retief on the 7th of January 2017 they told me to come after 6 weeks to do a follow up i did and they said my claim was not approve i have to come after 2 weeks i did a follow up again after 2 weeks but still its wasn't approved i kept on going there every after 2 weeks with no luck, i then went to department of labour provincial office in Braamfontain on the 03...

Category : Government

(0) Replies

Country : South Africa

I would like to take an opportunity to thank Matron Patricia in Room 024 in Zola Gateway Clinic in Soweto for the excellent service she provided me with her team.After I was taken from pillar to post and received a tTERRIBLE SERVICE from Bheki Mlangeni Hospital & Zola Clinic. She stepped in with due diligence ans assisted.God bless you Matron :-)

Category : Government

(1) Replies

Country : South Africa

I was submitting maintanace file from magistrate court from Pretoria central to Mamelodi magistrate court on 22/05/17 and on my arrival there I was told that because I'm no longer staying in Mamelodi my file has to be transfared to either Pretoria north or cullinan, the lady that was helping me then called Pretoria north to find out if my area Leeufontein falls under Pretoria north of which that said no, and she tried calling cullinan magistrate court and the other number was saying line buzy...

Category : Government

(0) Replies

Country : South Africa

JOBURG WATER (Prepaid meter) Address: Protea Glen ext 24 28215 Hornbil street On February I was informed by my tenant that joburg water want to block our water and we must respond to letter within 7 days .I called joburg water on the number shown on the letter but the phone was not answered. on the 16/05/2017 Joburg water came to close the water because they are saying we have tampered with the meter. I went to Joburg water offices on 18/05/2017 to enquire more about this but im not...

Category : Government

(0) Replies

Country : South Africa

on the 15th of May i went to the clinic and waiting from 8:30 till 12:00 before i can get my folder . I went to the window to enquire if everything was ok. I could not finish ,two ladies the other one with blond extension hair shouted at me and made me a laughing matter . The following day my mother received poor service as well. A tall black guy ,took her folder to do next appointment . There was a page outside the folder with two different dates from pharmacy dep . The guy only did 1 date...

Category : Government

(0) Replies

Country : South Africa

Sassa Maponya is just an example of how the government fails the low income group. You wait for hours and then 2 consultants go on lunch at the same time leaving one person to attend to 30 people. We have our elderly sitting, hungry and waiting. Why cant they circulate their staff? Just because people are applying for grants doesn't mean they have to wait and be treated in this manner. Lets have better running systems

Category : Government

(0) Replies

Country : South Africa

Government Employees Pension Fund - Divorce Interest DCF - application was sent 13 December 2016 - we requested the Recognition of Transfer so that the funds can be transferred to the Aims Retirement Annuity and Preservation Fund. Every reply we get from the GEPF is "Please be advised that the file is in the final stages however the payment date has not been finalized as yet." We need to get the Recognition of Transfer whereafter Aims will have it signed and then emailed back to GEPF and then...

Category : Government

(0) Replies

Country : South Africa