Home Improvement Complaints

On 15 March 2015, I Martha Nontobeko Ntsasa bought double bed; Searly 152 Alaska Posturepedic from Best Home and Electric. The shop is based at: Shop 4 Khayelitsha Development Shopping Centre, Julius Tsolo/Nomzamo Street, Khayelitsha, 7784. When I bought the bed, I was advised that the bed has 1 year warranty Within a month of sleeping in this bed I found out that the mattress is faulty. Springs were coming thru. I reported the matter to the shop after 3 months i.e. June 2015....

Category : Home Improvement

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Country : South Africa

I paid a deposit in good faith to get a half built pool with skew walls and steps I never agreed to , that is so deep you need a stepladder to climb in. MY CRIME A BUSY WORKING WOMAN WHO TRUSTED HER BUILDER. If you want to get ripped off use this chancer Tony of Swemco Pools he takes your money and takes zero responsibility . I paid R67000.00 to be told He is doing me a favour

Category : Home Improvement

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Country : South Africa

They call me everyday for something that was cancelled.becouse of a bad service they.they cover each other stories all of them.i spoke to 7 people already about the order that was cancelled before I even find finish drop a fone on me.

Category : Home Improvement

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Country : South Africa

purchased blinds in Oct 2016 .was fitted in Nov.immediately after the installers left I called them to advise that the blinds were not rolling up as it is supposed to.they came back out the next day and could not seem to fix the problem.they then contacted their supplier ,BLind Mart to come out and see if they could attempt to fix it.The sales rep Duane from BLIND MART was then here atleast 3 times to attempt to fix the blind.He took the blind and brought it back a week later and it was still...

Category : Home Improvement

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Country : South Africa

On 2016-01-24 my wife bought a 137 Sea Ravello PMP Top Matt SL & a 137 Sea Lifestyle Uni Base SL from Dial a Bed in Brooklyn. Upon delivery we noticed that the plastic legs on the base seemed skew. We have phoned the store during the week following the delivery & have phoned them on a very regular basis, as the legs have by then collapsed totally. We have been to the store on several occasions complaining about the defect and were promised that a rep would attend to the matter. Nothing has...

Category : Home Improvement

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Country : South Africa

We bought a R27 000 Grafton Everest lounge suite Cash In November 2015 being informed that the product has a warrantee and guaranty. Just to learn that this indeed is not the case. In NOVEMBER 2016, I contacted Grafton Everest confirming that the 3 seater has started tearing on two of the seats. I was informed that the factory has closed for the Festive season and needed to contact them in the new year. I have decided to contact House and HOME where this product was purchased who...

Category : Home Improvement

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Country : South Africa

At first they installed the sliding door which left huge gaps, even though they send someone to close them, the a paid to come install angels to stop the rain from coming. weeks before festive season i called to remind them to fix since i cannot close the sliding door on the left it was hard, they said they will send someone, later close to festive season i called again but they told me they are preparing to close, its a matter they will deal with in 2017. i had to hire a person to...

Category : Home Improvement

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Country : South Africa

In 2014 I got in touch with Shutter Blinds Studio (Jason - In Hillcrest. We accepted at quote for American Shutter Blinds to the value of R48000. As per the agreement 50% of the deposite had to be made in order for them to order the blinds. We do not occupy this property and use this as a holiday home as we work outside of Durban. Payment was made In April of the 50% and it was 8 weeks lead time for the blinds to be installed. Due to us not living in the hours we made arrangements for the...

Category : Home Improvement

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Country : South Africa

I bought a fridge.and the door has dents..its.been a year since i.told the.manager and.now the rubber on the door fridge has fallen and i cant close then fridge which is wasting electricity.please help

Category : Home Improvement

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Country : South Africa

These people installed my home doors 2 years ago. They then forgot to install the front door panels which are critical for a complete look & feel. I must have spent about 70k with them. To this day the failed to deliver & install those panels despite me phoning them daily for 3 months. They finally promised me that their factory was just waaay to slow and by the 16 of December 2016 before they shut down for Christmas it will be done. Well today is the 27th of December 2016 and I am still...

Category : Home Improvement

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Country : South Africa

Kindly be informed that I made a donation on the 11 of April 2016 and my money matured on the 10 June 2016 and was told to wait another two months until to date I have not received anything

Category : Home Improvement

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Country : South Africa

I purchased an air con from Makro's online shopping. Dawn wing delivered the unit, but failed to deliver the entire unit. This was discovered when the contractor came to install the unit. I have been phoning Makro for a week, with no end to my problem, in sight. They keep telling me they are trying to contact the courier company. In the meantim Makro is sitting pretty as they have been paid in full. However, me the customer, must be happy with a partial delivery and must phone them...

Category : Home Improvement

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Country : South Africa

I paid a deposit for a pool cover on the 15 Nov 2016. I am still waiting for them to come and verify measurements that I provided to them as without this verification, so installation will be completed (as per their process). They do not return my calls. They keep just taking my number and saying that they will get back to me but no one ever does. I have been calling every week to try and schedule an appointment for them to confirm measurements but without success. POOR CUSTOMER SERVICE< POOR...

Category : Home Improvement

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Country : South Africa

As per the process highlighted by Power Plastics, I paid a deposit of R3185.73 on the 15 November 2016 for the installation of a pool cover. I was told that only once the deposit was made would they make arrangements to confirm the exact measurements of the pool cover required and that I would definitely be put on the list for completion prior to year end. I've been calling every week to try and find out when they will be coming to confirm measurements and when the final installation will be...

Category : Home Improvement

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Country : South Africa

Had slip covers made and after 1 month shrunk after first wash and did not fit and took a year for them to get back to us and did not even attempt to fix the problem eventually we took to small claims court and he walked off because they lied in court

Category : Home Improvement

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Country : South Africa

i would just like to report poor customer service from fairprice southgate--0118425156--0877402146 the salesman name is shaheed,i returned a lounge suite stool which was peeling I bought this lounge suite +- year ago,now the whole suite is peeling I reported this but no success,how can fairprice sell such poor quality items,they say only the lounge suite frame is insured,please take note that this stool was only returned yesterday the 29-11-16,i have paid in full for this lounge suite and it...

Category : Home Improvement

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Country : South Africa

Agent want to tell me if family stay for a certain time with you,you must pay extra rent.How does that work,can they do that is it the law and we battle now for 4mnths that they must fix the place.

Category : Home Improvement

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Country : South Africa

Srvice complains

Category : Home Improvement

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Country : South Africa

Recently I had an automated garage door installed by this company. Firstly, the company took 3 days to strip the old door and install the new one. This was only after they took a week to respond to my order. The door is sticking and faulty. Inspection has revealed that the locking slots on the door runners look like they were made with a set of wire cutters and a crowbar. They are jagged, far too big and are causing the door to jam when sliding up or down. Secondly the runners are too...

Category : Home Improvement

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Country : South Africa

I ordered a skip from Amahenge last Monday and was promised delivery the next day. We had done some renovations and I needed to remove the rubble. Every day that passed I contacted Goodwill at Amahenge informing him that the skip had not been delivered and each time he told me he thought is had been delivered and "give me 2 minutes and I will call you back" Now one week later I am still waiting for skip. This morning he called me to say they are at my home and where must they put the skip and...

Category : Home Improvement

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Country : South Africa