Home Improvement Complaints

I have bought a bedroom suite at Bradlows furniture Quagga centre Pretoria west on 14 January 2017. It was delivered after a week and after few days we have noticed that the dressing table drawer handle was broken. We reported the matter to the shop. But we got a response after a week. We even went personally to the shop to lay a complaint but then waited another week for people at the warehouse to come. They collected the dressing table and it spent another three weeks and they only brought...

Category : Home Improvement

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Country : South Africa

Home Choice Holdings Limited debits bank accounts accounts of people who are not their account holders. they don't investigate upon complaints, instead, they continue to debit accunts. this must be stopped and refund of the amounts debited must be paid back. we do not need companies who don't attend to people's queries. I want my money refunded and HOME CHOICE must refund me what they debited with interests.

Category : Home Improvement

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Country : South Africa

HOME Choice has been debiting my bank account since 02 May 2016. I have reported the matter via telephone complain; I was told to send a bank statement highlighting the bank debit orders for them to investigate. that was done in November 2016. I received a response on the 28th of November 2016 referenced "AD461584" saying that I do not appear on their database. but this does not say anything about the money they have been debiting from my bank account. I have given them evidence, but they...

Category : Home Improvement

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Country : South Africa

I used this company to come and fix my leaking geyser - R4200 later. They have replaced 4 parts and 3 days later the geyser burst. Charging me another R8500. They refuse to take responsibility for the incorrect assessment in the first place. Monique is the worst when it comes to customer service, she is rude and don't give a rats arse about her clients. They are thiefs, overcharging their clients and really not taking ownership of their mistakes. To top it off they have installed a builders...

Category : Home Improvement

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Country : South Africa

Work order for six cushens was given on 2017-02-02, promissed to be completed on 2017-02-07/09. on 2017-02-10. still two cushens to bo completed.answer was that it will be completed on 2017-02-17/20 Cushens was recieved on 2017-02-20 with zips incorectly done and cushens was to small (not correct size )prommises that it will be corrected on verious dates was not adhered to. Prommised to be completed yesterday. No comunication from Ottos on requests by phone or whatsups. Please help

Category : Home Improvement

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Country : South Africa

On 23 November 2016 the store delivered a launch suit with scratches and broken lever of the one seater. After realising of these abnormalies I visited them, to lay a complain. They took some time to collect the 3 and 1 seaters and collected it on the 23th of January 2017. They promised to replace it. On the 20th February 2017 we went to the branch to complain about the duration taken to fix the problem. We were promised by the manager that we a new set would be delivered on 23rd same month....

Category : Home Improvement

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Country : South Africa

On 15 March 2015, I Martha Nontobeko Ntsasa bought double bed; Searly 152 Alaska Posturepedic from Best Home and Electric. The shop is based at: Shop 4 Khayelitsha Development Shopping Centre, Julius Tsolo/Nomzamo Street, Khayelitsha, 7784. When I bought the bed, I was advised that the bed has 1 year warranty Within a month of sleeping in this bed I found out that the mattress is faulty. Springs were coming thru. I reported the matter to the shop after 3 months i.e. June 2015....

Category : Home Improvement

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Country : South Africa

I paid a deposit in good faith to get a half built pool with skew walls and steps I never agreed to , that is so deep you need a stepladder to climb in. MY CRIME A BUSY WORKING WOMAN WHO TRUSTED HER BUILDER. If you want to get ripped off use this chancer Tony of Swemco Pools he takes your money and takes zero responsibility . I paid R67000.00 to be told He is doing me a favour

Category : Home Improvement

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Country : South Africa

They call me everyday for something that was cancelled.becouse of a bad service they.they cover each other stories all of them.i spoke to 7 people already about the order that was cancelled before I even find finish drop a fone on me.

Category : Home Improvement

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Country : South Africa

purchased blinds in Oct 2016 .was fitted in Nov.immediately after the installers left I called them to advise that the blinds were not rolling up as it is supposed to.they came back out the next day and could not seem to fix the problem.they then contacted their supplier ,BLind Mart to come out and see if they could attempt to fix it.The sales rep Duane from BLIND MART was then here atleast 3 times to attempt to fix the blind.He took the blind and brought it back a week later and it was still...

Category : Home Improvement

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Country : South Africa

On 2016-01-24 my wife bought a 137 Sea Ravello PMP Top Matt SL & a 137 Sea Lifestyle Uni Base SL from Dial a Bed in Brooklyn. Upon delivery we noticed that the plastic legs on the base seemed skew. We have phoned the store during the week following the delivery & have phoned them on a very regular basis, as the legs have by then collapsed totally. We have been to the store on several occasions complaining about the defect and were promised that a rep would attend to the matter. Nothing has...

Category : Home Improvement

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Country : South Africa

We bought a R27 000 Grafton Everest lounge suite Cash In November 2015 being informed that the product has a warrantee and guaranty. Just to learn that this indeed is not the case. In NOVEMBER 2016, I contacted Grafton Everest confirming that the 3 seater has started tearing on two of the seats. I was informed that the factory has closed for the Festive season and needed to contact them in the new year. I have decided to contact House and HOME where this product was purchased who...

Category : Home Improvement

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Country : South Africa

At first they installed the sliding door which left huge gaps, even though they send someone to close them, the a paid to come install angels to stop the rain from coming. weeks before festive season i called to remind them to fix since i cannot close the sliding door on the left it was hard, they said they will send someone, later close to festive season i called again but they told me they are preparing to close, its a matter they will deal with in 2017. i had to hire a person to...

Category : Home Improvement

(0) Replies

Country : South Africa

In 2014 I got in touch with Shutter Blinds Studio (Jason - In Hillcrest. We accepted at quote for American Shutter Blinds to the value of R48000. As per the agreement 50% of the deposite had to be made in order for them to order the blinds. We do not occupy this property and use this as a holiday home as we work outside of Durban. Payment was made In April of the 50% and it was 8 weeks lead time for the blinds to be installed. Due to us not living in the hours we made arrangements for the...

Category : Home Improvement

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Country : South Africa

I bought a fridge.and the door has dents..its.been a year since i.told the.manager and.now the rubber on the door fridge has fallen and i cant close then fridge which is wasting electricity.please help

Category : Home Improvement

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Country : South Africa

These people installed my home doors 2 years ago. They then forgot to install the front door panels which are critical for a complete look & feel. I must have spent about 70k with them. To this day the failed to deliver & install those panels despite me phoning them daily for 3 months. They finally promised me that their factory was just waaay to slow and by the 16 of December 2016 before they shut down for Christmas it will be done. Well today is the 27th of December 2016 and I am still...

Category : Home Improvement

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Country : South Africa

Kindly be informed that I made a donation on the 11 of April 2016 and my money matured on the 10 June 2016 and was told to wait another two months until to date I have not received anything

Category : Home Improvement

(0) Replies

Country : South Africa

I purchased an air con from Makro's online shopping. Dawn wing delivered the unit, but failed to deliver the entire unit. This was discovered when the contractor came to install the unit. I have been phoning Makro for a week, with no end to my problem, in sight. They keep telling me they are trying to contact the courier company. In the meantim Makro is sitting pretty as they have been paid in full. However, me the customer, must be happy with a partial delivery and must phone them...

Category : Home Improvement

(0) Replies

Country : South Africa

I paid a deposit for a pool cover on the 15 Nov 2016. I am still waiting for them to come and verify measurements that I provided to them as without this verification, so installation will be completed (as per their process). They do not return my calls. They keep just taking my number and saying that they will get back to me but no one ever does. I have been calling every week to try and schedule an appointment for them to confirm measurements but without success. POOR CUSTOMER SERVICE< POOR...

Category : Home Improvement

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Country : South Africa

As per the process highlighted by Power Plastics, I paid a deposit of R3185.73 on the 15 November 2016 for the installation of a pool cover. I was told that only once the deposit was made would they make arrangements to confirm the exact measurements of the pool cover required and that I would definitely be put on the list for completion prior to year end. I've been calling every week to try and find out when they will be coming to confirm measurements and when the final installation will be...

Category : Home Improvement

(0) Replies

Country : South Africa