Home Improvement Complaints

Ordered a lounge suite on the Homemakers Fair. Paid a deposit and now want to arrange deposit but want an assurance that this is not a scam. So suggested an EFT when unit is at my gate and they drop once the money reflects in their account. I was brushed off by the manager, whose customer manners suck. I just want to feel happy with my purchase but also want to feel that I am not being scammed. It's a lot of money to just pay over. my phone number is 074 815 1348, should somebody decide to...

Category : Home Improvement

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Country : South Africa

I BOUGHT A BED IN AUG LAST YEAR. THE QUALITY IS SO BAD. I HAD BEEN IN CONTACT WITH THE COMPANY THEY HAVE COLLECTED THE BED ADD SOME FOAM. IT IS STILL NOT FIXED. NOW THE STICHING IS BAD AND WE STILL CAN'T SLEEP ON THE BED. THEY NEED TO TAKE THE BED BACK AND REPAY US. WE HAVE BOUGHT ANOTHER BED BECAUSE WE CAN'T SLEEP ON THIS ONE.

Category : Home Improvement

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Country : South Africa

MATRESS FIRM HORIZON

Category : Home Improvement

(1) Replies

Country : South Africa

In October 2016 we contacted Sharon who gave us a quote to recover our leather lounge suite. She showed us leather samples and in November 2016 asked for a deposit which we paid and she collected our suite. She promised to have it completed by 16th December. To date, 31 March 2017 she has not returned the suite and does not respond to messages. When we did finally get hold of her, she gave excuses that she was very busy on another job, then was ill and had surgery and then her ex husband...

Category : Home Improvement

(1) Replies

Country : South Africa

Purchased a fridge in December at Brookside Pietermaritzburg branch of Checkers House & Home; returned it on the 11th March; they replaced it but we returned the replacement on the 16th March. Instead of a cash refund, the store decided to refund back into my debit card. I've been waiting for the money to reflect in my account since the 16th March. I finally get told by the accountant at Checkers H&H head office that I now have to go to my bank to raise a dispute because the "money" (my...

Category : Home Improvement

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Country : South Africa

Please be warned of having dealings with JODY VAN WYK OF YMCS ; He does house repairs, roofing etc. His Slogan is "We say what we do............... and we do what we say" ,which is far from the truth; I arranged for him to do a job which required 50% deposit which was paid to his bank account; His 'team' didnt turn up and he has given me the runaround for the past 6weeks making excuses (he couldnt refund my client because he was overseas; his house got broken into; and now his phone...

Category : Home Improvement

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Country : South Africa

I have bought a bedroom suite at Bradlows furniture Quagga centre Pretoria west on 14 January 2017. It was delivered after a week and after few days we have noticed that the dressing table drawer handle was broken. We reported the matter to the shop. But we got a response after a week. We even went personally to the shop to lay a complaint but then waited another week for people at the warehouse to come. They collected the dressing table and it spent another three weeks and they only brought...

Category : Home Improvement

(1) Replies

Country : South Africa

Home Choice Holdings Limited debits bank accounts accounts of people who are not their account holders. they don't investigate upon complaints, instead, they continue to debit accunts. this must be stopped and refund of the amounts debited must be paid back. we do not need companies who don't attend to people's queries. I want my money refunded and HOME CHOICE must refund me what they debited with interests.

Category : Home Improvement

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Country : South Africa

HOME Choice has been debiting my bank account since 02 May 2016. I have reported the matter via telephone complain; I was told to send a bank statement highlighting the bank debit orders for them to investigate. that was done in November 2016. I received a response on the 28th of November 2016 referenced "AD461584" saying that I do not appear on their database. but this does not say anything about the money they have been debiting from my bank account. I have given them evidence, but they...

Category : Home Improvement

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Country : South Africa

I used this company to come and fix my leaking geyser - R4200 later. They have replaced 4 parts and 3 days later the geyser burst. Charging me another R8500. They refuse to take responsibility for the incorrect assessment in the first place. Monique is the worst when it comes to customer service, she is rude and don't give a rats arse about her clients. They are thiefs, overcharging their clients and really not taking ownership of their mistakes. To top it off they have installed a builders...

Category : Home Improvement

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Country : South Africa

Work order for six cushens was given on 2017-02-02, promissed to be completed on 2017-02-07/09. on 2017-02-10. still two cushens to bo completed.answer was that it will be completed on 2017-02-17/20 Cushens was recieved on 2017-02-20 with zips incorectly done and cushens was to small (not correct size )prommises that it will be corrected on verious dates was not adhered to. Prommised to be completed yesterday. No comunication from Ottos on requests by phone or whatsups. Please help

Category : Home Improvement

(1) Replies

Country : South Africa

On 23 November 2016 the store delivered a launch suit with scratches and broken lever of the one seater. After realising of these abnormalies I visited them, to lay a complain. They took some time to collect the 3 and 1 seaters and collected it on the 23th of January 2017. They promised to replace it. On the 20th February 2017 we went to the branch to complain about the duration taken to fix the problem. We were promised by the manager that we a new set would be delivered on 23rd same month....

Category : Home Improvement

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Country : South Africa

On 15 March 2015, I Martha Nontobeko Ntsasa bought double bed; Searly 152 Alaska Posturepedic from Best Home and Electric. The shop is based at: Shop 4 Khayelitsha Development Shopping Centre, Julius Tsolo/Nomzamo Street, Khayelitsha, 7784. When I bought the bed, I was advised that the bed has 1 year warranty Within a month of sleeping in this bed I found out that the mattress is faulty. Springs were coming thru. I reported the matter to the shop after 3 months i.e. June 2015....

Category : Home Improvement

(1) Replies

Country : South Africa

I paid a deposit in good faith to get a half built pool with skew walls and steps I never agreed to , that is so deep you need a stepladder to climb in. MY CRIME A BUSY WORKING WOMAN WHO TRUSTED HER BUILDER. If you want to get ripped off use this chancer Tony of Swemco Pools he takes your money and takes zero responsibility . I paid R67000.00 to be told He is doing me a favour

Category : Home Improvement

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Country : South Africa

They call me everyday for something that was cancelled.becouse of a bad service they.they cover each other stories all of them.i spoke to 7 people already about the order that was cancelled before I even find finish drop a fone on me.

Category : Home Improvement

(1) Replies

Country : South Africa

purchased blinds in Oct 2016 .was fitted in Nov.immediately after the installers left I called them to advise that the blinds were not rolling up as it is supposed to.they came back out the next day and could not seem to fix the problem.they then contacted their supplier ,BLind Mart to come out and see if they could attempt to fix it.The sales rep Duane from BLIND MART was then here atleast 3 times to attempt to fix the blind.He took the blind and brought it back a week later and it was still...

Category : Home Improvement

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Country : South Africa

On 2016-01-24 my wife bought a 137 Sea Ravello PMP Top Matt SL & a 137 Sea Lifestyle Uni Base SL from Dial a Bed in Brooklyn. Upon delivery we noticed that the plastic legs on the base seemed skew. We have phoned the store during the week following the delivery & have phoned them on a very regular basis, as the legs have by then collapsed totally. We have been to the store on several occasions complaining about the defect and were promised that a rep would attend to the matter. Nothing has...

Category : Home Improvement

(1) Replies

Country : South Africa

We bought a R27 000 Grafton Everest lounge suite Cash In November 2015 being informed that the product has a warrantee and guaranty. Just to learn that this indeed is not the case. In NOVEMBER 2016, I contacted Grafton Everest confirming that the 3 seater has started tearing on two of the seats. I was informed that the factory has closed for the Festive season and needed to contact them in the new year. I have decided to contact House and HOME where this product was purchased who...

Category : Home Improvement

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Country : South Africa

At first they installed the sliding door which left huge gaps, even though they send someone to close them, the a paid to come install angels to stop the rain from coming. weeks before festive season i called to remind them to fix since i cannot close the sliding door on the left it was hard, they said they will send someone, later close to festive season i called again but they told me they are preparing to close, its a matter they will deal with in 2017. i had to hire a person to...

Category : Home Improvement

(1) Replies

Country : South Africa

In 2014 I got in touch with Shutter Blinds Studio (Jason - In Hillcrest. We accepted at quote for American Shutter Blinds to the value of R48000. As per the agreement 50% of the deposite had to be made in order for them to order the blinds. We do not occupy this property and use this as a holiday home as we work outside of Durban. Payment was made In April of the 50% and it was 8 weeks lead time for the blinds to be installed. Due to us not living in the hours we made arrangements for the...

Category : Home Improvement

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Country : South Africa

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