Hospitality Complaints

ARE PATERNITY TEST REAL?

Category : Hospitality

(0) Replies

Country : South Africa

How am i supposed to wait over 12 months for my deposit? Re: DZ93BXGP-28671-RA-849839 I have been waiting for my refund since 12th May 2015. My Thrifty rental was involved in an undisputed collision with another rental vehicle from Avis Car Rental. All accident procedures for both the rental company and state police were duly followed. I contacted Thrifty to make them aware of the incident and they firstly told me that i needed to claim from Avis car rental which I followed. Avis...

Category : Hospitality

(0) Replies

Country : South Africa

Do not buy clothes at Portobello Road, Kenilworth. The staff or owner (whom ever she is) is bloody rude. Either because of the colour of our skin or because we're Muslim she treated us like dirt. She wasn't warm at all and kept following us around the store pretending as if she's packing stock. To top it off as I walk out the store she calls me and asks me if I bought my sunglasses from them! Insinuating that I stole from them. The audacity! I've never stolen a thing in my life my goodness....

Category : Hospitality

(0) Replies

Country : South Africa

I have been for a weekend away at Indigo Bay Palm Beach. The owner, Fiona Glazebrook, was very rude to us. My husband asked her if we could check in ealier than 2pm. She said that we can check in at 12. We unintentionally got their at 11:30am but decided we will not unpack but rather walk around. Fiona came to us hysterical & throwing her arms up in the air saying the she cannot work like this, saying that we will be a distraction even if we just waited in the parking area. So we took a walk...

Category : Hospitality

(0) Replies

Country : South Africa

I have joined GTSA probably around 2012. We booked accommodation for a holiday. It was cumbersome and I don't think we saw much of a discount. Hence we never used this service again. Earlier this year, maybe end of February, beginning March GTSA contacted us again with a free holiday offer. WE explained our disgust regarding our previous experience. The sales person, Roche Smith (on Friday evening) said that the General Manager, Gary Arendse would phone me on Monday. That never...

Category : Hospitality

(2) Replies

Country : South Africa

Please do not let this man con you as he did us. We got married on 12 December 2015, we hired the services of Phillip Theophilus. He had promised us the world, he required us to pay him in full before the wedding and after his demand and against my better judgement I did so. We requested a rehearsal but was told that we did not need one as he was going to be present to co ordinate the function. On the day of the function we arrived at the hall only to find "The Wedding Planner" was no where...

Category : Hospitality

(5) Replies

Country : South Africa

Mr Lincoln Smith of GV Plant Hire has not responded to my numerous requests to settle his outstanding balance of R1700 for accommodation at my guest house in Langebaan, called Emerald View. I have emailed him several times with no response. He was supposed to do an EFT payment for the period 27th and 28th, January,2017. This message is from Dr RM Young ( owner of the guest house)

Category : Hospitality

(0) Replies

Country : South Africa

My wife and I bought a facial contract with Forever Flawless in Menlyn initially in Jun 2016. A person with the name Elad then took over the shop in Sep 2016. He then polite fully convinced us to extend the contract with quite an amount. They immediately issued some good products; but after numerous attempts failed to issue a formal contract that stipulated details. Within 3 months they just vanished; only to learn from Soap Stories in Jan. 2017 that they actually only rented the shop for 3...

Category : Hospitality

(0) Replies

Country : South Africa

I cancelled my Holiday Club with Silver Sands more than four years ago. In spite of repeatedly requesting them to cancel my membership with them, they continue to send me levy statements; the latest one sent is dated 09 March 2017. I sent them emails with scanned statements requesting them to cancel my membership with them. I phoned them and spoke to their personnel. None of these efforts worked. Any help that could make them cancel my membership, clear my name and stop sending me levy...

Category : Hospitality

(0) Replies

Country : South Africa

I called Globalvisa and was told I had to go through them for an urgent visa which I did since I had no time and needed two visas at the same time. the female I spoke to at the beginning was very kind and then she started threatening if I didnt pay for two separate fees and yet one she just asked me to go to the Embassy which I did and then ordered me to pay them twice. No assistance what so ever from them and I asked and informed her I will not get reimbursed from my company twice. please...

Category : Hospitality

(2) Replies

Country : South Africa

Owner treated me and my family like cat dragged us in because lekkerslaap did not properly inform us that kids under 13 were not allowed.Room also did not look close to what is advertised on website.

Category : Hospitality

(1) Replies

Country : South Africa

I WENT TO THE CLINIC YESTERDAY TO BOOK FOR MY FIRST VISIT FOR MY PREGNANCY.I WAS AT THE CLINIC AT 6am IN THE MORNING STOOD IN A VERY LONG QUEUE AND FINALY GOT TO MY DESTINATION I WAS NUMBER 6 ON THE QUEUE.I THINK THAT IS ACCEPTABLE THE ATTITUDE OF THE SISTER WAS VERY BAD THAT SHE WAS TELLING US THAT SHE WAS NOT GOING TO HELP US BECAUSE SHE WAS SHORT STAFFED AS IF IT WAS OUR FAULT.WE WERE ONLY GIVEN THE DATES TO COME BACK ONL AT 3PM I WAS SO ANGRY THAT I TOLD THE SISTER BUT SHE NOT OF ANY HELP...

Category : Hospitality

(1) Replies

Country : South Africa

I am so disgusted and disappointed with this small guest house. I tried reserving a room there on the 2nd of February for the 10th checking out on the 11th February for myself and my fiance . Instead of them taking half the amount to reserve the room they took the whole amount of R549 .I have worked in hospitality establishments I know they take 50% only to secure the booking, but they took 100%. I tried calling them on Thursday to explain to them what had happened and to enquire as to why my...

Category : Hospitality

(3) Replies

Country : South Africa

I am so disgusted and disappointed with this small guest house. I tried reserving a room there on the 2nd of February for the 10th checking out on the 11th February for myself and my fiance . Instead of them taking half the amount to reserve the room they took the whole amount of R549 .I have worked in hospitality establishments I know they take 50% only to secure the booking, but they took 100%. I tried calling them on Thursday to explain to them what had happened and to enquire as to why my...

Category : Hospitality

(0) Replies

Country : South Africa

I booked into the hotel for a weekend and upon my arrival we looked at the place and it was nothing as per the website. Smelly, damp patch on the wall, dirty carpets and green pool..I advised the lady at the front desk that I am not staying at the hotel and i want my money back.I was not the only guest complaining , same night there was another guys and his son refusing to stay at the hotel. Bianca the lady at reception told me to call the manager on the Monday as he was not available the...

Category : Hospitality

(2) Replies

Country : South Africa

I made a booking on booking.com, a website which I so often soon for vacation/s, HOWEVER THIS IS THE FIRST TIME I PROVIDE MY DEBIT CARD DETAILS AND ONCE MY BOOKING IS CONFIRMED A HUGE MESSAGE IN RED APPEARS THAT I AM NOT ABLE TO CANCEL I WILL STILL BE CHARGED FOR THE BOOKING!!!!! AND GUESS WHAT SATURDAY, 25/03/2017 A TRANSACTION WAS PROCESSED ON MY CARD FOR THE AMOUNT OF R664.05 which is 50% of the initial amount. I EXPECT A REFUND

Category : Hospitality

(0) Replies

Country : South Africa

On March 24, 2017 to March 26, 2017 we had a booking with Lesego holiday home in Haartebeespoort (bookings paid by Dintle Salemane) Upon arrival we were welcomed and signed the policy agreement of which we were told then. Some of the rules on the agreement we believe they should be transparent on their website because all the guests in that house were not happy with the “holiday house” part of it. The rules of telling guests to sleep at 10pm its lights off or we should pay extra...

Category : Hospitality

(3) Replies

Country : South Africa

Hi,we went to Arendsnes resort on Sunday the 19 March 2017 and were horrified at the caretaker who is not only rude but also needs to be more in sync with the prices advertised.On their website and I will include the pics if possible they advertise entrance at R40.00 per person and R10.00 per car.To my horror and I'm pretty sure everyone else there also would have been,he charged R70.00 per person including a baby of 8 months old was charged R70.00,and when we asked him why he charges same...

Category : Hospitality

(6) Replies

Country : South Africa

I did a job for van's catering.the owner name is Elthecia Croutz.i done a decor and drapping job for her 2 weeks ago and she promise to pay me 2 days after the job is done.that never realise.then her i.d is stolen and cant draw me the money.then she had to apply for a i.d.when she gets her i.d she still not paying me.everyday she had an excuse to deliver my payment.there is money outstanding and i try to get hold of her but then she get angry with me.and it looks like im the wrong person.then...

Category : Hospitality

(0) Replies

Country : South Africa

TANYA FROM THE UNLIMITED CALLED ME TO CELL A POLICY TO ME WHICH I TOLD HER I DO NOT ACCEPT AS I NEED DOCUMENTATION TO GO THROUGH BEFORE I CAN ACCEPT ANYTHING AT ALL. THE DEBITORDER ANYWAY WENT OFF MY ACCOUNT TODAY R250.00 WITHOUT ME ACCEPTING THE POLICY.

Category : Hospitality

(2) Replies

Country : South Africa

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