Hospitality Complaints

I was booked at Sunshine holiday letting in Sea point Cape town on the 6th December to 10th_December 2016 and also booked at Saldanha bay on the 3rd to the 6th. On our way to saldanha bay we were involved in a horrific accident that resulted in our car being written off and we also suffered very serious injuries and me,my wife any our grandson were hospitalised with serious injuries sustained when our car overturned The lady at Sunshine letting phaned me from hospital enquiring about our no...

Category : Hospitality

(0) Replies

Country : South Africa

Good Day Team Sun international I think that somewhere along the line my previous mail was not understood, it was not just making a booking that was a problem, I could have just called reservations and have that done, which I did anyway. The problem is that my bookings was done by Wilbert , I stopped receiving my free stay vouchers, and smses from you, and previously there was an issue with my booking and Marilyn – assisted me she was great*, and she referred me on to...

Category : Hospitality

(0) Replies

Country : South Africa

I have recently bought a 21inch Brazilian hair from Nu image hair in Newtown Junction for R2300 only to find out that it is not genuine,it is fake hair that falls off and gets fasten and messy after an hour.I went back to the salon to inform the owner about my problem he does not want to agree to his product being fake, instead insist that I should get someone to maintain it of which when I went to him he only blowdryed it of which it lasted less then an hour.Please help me get a my...

Category : Hospitality

(0) Replies

Country : South Africa

I am really disappointed that as an MVG member for many years, I was passed on to Wilbert at the Wild Coast Sun by Marilyn who now has left, advised me that that he would assist me with bookings. My wife and I play at Sibaya and we go to the Wild Cost for a break with the kids, I tried from last week to get hold of him, left messages emailed him with no reply. I then called his department and was advised that they would pass on the messages to him, as he used to assist me with my...

Category : Hospitality

(0) Replies

Country : South Africa

We booked in Montagu through bookings. Com at Blue Mountain Lodge The place was frightening. The Walls were filthy, the Place had a fowl stench, the floors were disgusting, there wasn't proper ventilation the lady Sophia thankfully seemed to have no clue about my reservation. The guy who opened the door was scantily dressed with tattoos. I was literally petrified. Thanks to the hospitality and kindess of Carina at the 4 Seasons my vacation was not a disaster. I shudder to think how a...

Category : Hospitality

(0) Replies

Country : South Africa

Many problems experienced with Sea Waters Holiday Homes Langebaan Misleading facts. No kitchen washing up facilities. Dishes had to be done in shower. Failed to deliver promised WiFi. Barbecue dirty despite several promises to have it cleaned. No outdoor furniture as advertised,we were told to move indoor furniture (which does not belong outside) outside into a non-existing "garden". These matters were discussed only to be met with an absolute "don't care and aggressive attitude.We...

Category : Hospitality

(0) Replies

Country : South Africa

Good Day Celeste The payment was made to Sabie River Bush Lodge on the 28 November. The lodge was sent an email on the day notifying them of payment. I also sent them the proof of payment yesterday. Thank you Lucy SafariNow.com This is the e-mail I received from Lucy at Safari.com Sabie River Bush Lodge has NOT confirmed receipt of payment of R1 275,00 made by me to Safari.com which they have been promising to pay to Sabie River Bush Lodge since middle of November. This issue...

Category : Hospitality

(0) Replies

Country : South Africa

Me and my parents booked 2 rooms in plaza hotel durban 031 305 4459 from Wednesday 07/12/2016 till 09/12/2016 we made a payment for everything and we were given a key for one room as they were busy preparing the other one..due to family emagencie we had to cancell the booking the same day. we spoked to the reception and he phone the manager and I even confirm with the manager about the refuned...the manager's name is Shaun "he confirmed the money for the one room of the 07/12/2016 which we...

Category : Hospitality

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Country : South Africa

Ecotel Benoni 011 420 0933 14 Park Street,Benoni,1501 Booked family room for my brother and his family, going by the look of the pictures on the website Booking.com The place is not fit for any families. There were males & females arriving & staying a short while and then leaving. Then staff going in with clean sheets. My brother was told "they do not usually make breakfast as they must go buy eggs & bacon". Has the website not checked the places they have put under their banner?

Category : Hospitality

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Country : South Africa

I recieved bad service today from one of Platinum Leisure Agent. She was very impatient , left me hanging till my call was dropped after i asked for supervisor This company has debited R500 from my accounr and i am getting bad service and rude Agents Name Mabhuti Mhlebi 0832209183

Category : Hospitality

(0) Replies

Country : South Africa

My husband and I had a timeshare weekend away at glenburn lodge, we checked in on the 25th and checkout was today(28th) and the service was really not good, as this morning while taking a shower preparing to go to work I had to use cold water because the geyser wasn't not working. We called at the reception to try and fix it, and the receptionist confirmed to my man that's there nothing he can do as the maintainance team will available around 07:00. Well we are really disappointed as we didnt...

Category : Hospitality

(0) Replies

Country : South Africa

I was on a weekend away with my family I had booked an eight sleeper chalet at Sanbonani Resort & Hotel from 18-11-2016 till 21-11-2016 i had paid the resort in advance in full through my holiday club. We checked in on the 18th in the evening we were assisted by a guy named Aaron he gave us their general information leaflet with our access card he gave us direction to our chalet (47a) he did not mention anything about them having maintenance problems. In the morning we woke up and around...

Category : Hospitality

(1) Replies

Country : South Africa

I called Dean the owner of the lodge on 0824475756,to make an inquiry he said he was going to call me back and he never did.i then sent him an email asking for a quote on a luxury suit for Friday the 18th. he sent me a a quote I made payment and emailed him the proof .he still sent me an email saying he will give the room away as I havnt made the payment .i then called him the following day and he confirmed he had received the money .i asked him to send me the pictures of the lodge and the...

Category : Hospitality

(0) Replies

Country : South Africa

HOORIBLE SERVICE WE BOOKED A WEEKEND AWAY WITH MY FRIENDS AT RAMSGATE HOLIDAY HOME AT NO 439 STRACHAN THE ONWER IS SANTIE HER NUMBER IS 0834111170 THEY TREAT US SO BAD SINCE FRIDAY OUR FIRST DAY THEY WE COMPLAINING THAT WE WERE TALKING NOT PLAYING ANY MUSIC DAY TWO WE CALL THE CAP TO GO OUT BECAUSE WE DID NOT WANTS TO STAY THER ANY MORE THEY WERE FIGHTING WITH DRIVER OF THE CAP CALLING US KAFERRS SHE PROMISED TO SHOOT BECAUSE SHE IS A COP AND SHE WAS WEARING COPS JACKET LATER ON...

Category : Hospitality

(0) Replies

Country : South Africa

Honestly if there was an option to rate this venue zero I would. I have never in my life encountered such appalling customer service. I'm my opinion Elzeth and her husband Imke are THIEVES. They were happy to accept my payment 3 months before my function only to tell me 3 days before my event that they had an enquire for the same venue and had to book another function at the same venue i booked because it was larger than mine and they would make use of the venue for 2 weeks. I was then moved...

Category : Hospitality

(0) Replies

Country : South Africa

I just came out from the hospital now only to be served by this rude guy who gave me an attitude. 1st he say i must wait for to help me coz his gonna assist some lady and then after serving the lady he went up and down from the casualty room, i waited there for more than 20 then i decided to leave and when I'm going he send the security guard to call me back in , imagine doesn't even have nerve to me himself. This is really disappointing to have this kind of a service in a private hospital as...

Category : Hospitality

(0) Replies

Country : South Africa

Sevruga Waterfront - Cape town This restaurant seems to be a white only. I came to the restaurant and asked for a table. they say to me its fully booked and it will be 2 hours plus to get a table. they then tell me I can eat at the bar area. I request that if a table comes up to please be advised and seated. I ordered, ate and left and hour and a half later. I sat there watch all the white clients come in with no reservations and be seated. this I know for sure as I could hear from where I...

Category : Hospitality

(0) Replies

Country : South Africa

On the 26th of October, I placed an order for a delivery. Flowers for my mother's 91 Birthday. The special instructions were: Deliver between 10 - 11 on the 27th of October. At 14:06 I received a mail to confirm the non-delivery due to change in order, which was not due to my instructions. I phoned NetFlorist 5 times and each time the call was dropped. When I reached a service operator, I was furious and demanded to speak to a manager. Calvin confirmed that he was a manager. I...

Category : Hospitality

(0) Replies

Country : South Africa

Took up 5 days accomodation at 105 Green Park Cape Town. No one to meet us.When the security key broke and we could not open the gate the owner at first did not answer the phone. called back an hour later and said she could not help as she was not in Cape Town for the weekend. Told us to call a locksmith.We could only get back into the flat hours later-early in the morning. When i asked her to refund the cost for calling out the locksmith she no longer took my calls and messages. Reported...

Category : Hospitality

(0) Replies

Country : South Africa

I have made a booking enquiry but because the website wouldn't allow my grand children to be included in the enquiry, i added a question regarding them in additional comments section. The Guesthouse Azzanza in Montana Pretoria, has replied then that they could accommodate us. I then made a payment of 50%, because we just need one night to sleep as my daughter is getting married and we need to travel back to KZN early next morning. I then received the owners email and telnrs and email him...

Category : Hospitality

(0) Replies

Country : South Africa