Hospitality Complaints

Mr Lincoln Smith of GV Plant Hire has not responded to my numerous requests to settle his outstanding balance of R1700 for accommodation at my guest house in Langebaan, called Emerald View. I have emailed him several times with no response. He was supposed to do an EFT payment for the period 27th and 28th, January,2017. This message is from Dr RM Young ( owner of the guest house)

Category : Hospitality

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Country : South Africa

My wife and I bought a facial contract with Forever Flawless in Menlyn initially in Jun 2016. A person with the name Elad then took over the shop in Sep 2016. He then polite fully convinced us to extend the contract with quite an amount. They immediately issued some good products; but after numerous attempts failed to issue a formal contract that stipulated details. Within 3 months they just vanished; only to learn from Soap Stories in Jan. 2017 that they actually only rented the shop for 3...

Category : Hospitality

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Country : South Africa

I cancelled my Holiday Club with Silver Sands more than four years ago. In spite of repeatedly requesting them to cancel my membership with them, they continue to send me levy statements; the latest one sent is dated 09 March 2017. I sent them emails with scanned statements requesting them to cancel my membership with them. I phoned them and spoke to their personnel. None of these efforts worked. Any help that could make them cancel my membership, clear my name and stop sending me levy...

Category : Hospitality

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Country : South Africa

I called Globalvisa and was told I had to go through them for an urgent visa which I did since I had no time and needed two visas at the same time. the female I spoke to at the beginning was very kind and then she started threatening if I didnt pay for two separate fees and yet one she just asked me to go to the Embassy which I did and then ordered me to pay them twice. No assistance what so ever from them and I asked and informed her I will not get reimbursed from my company twice. please...

Category : Hospitality

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Country : South Africa

Owner treated me and my family like cat dragged us in because lekkerslaap did not properly inform us that kids under 13 were not allowed.Room also did not look close to what is advertised on website.

Category : Hospitality

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Country : South Africa

I WENT TO THE CLINIC YESTERDAY TO BOOK FOR MY FIRST VISIT FOR MY PREGNANCY.I WAS AT THE CLINIC AT 6am IN THE MORNING STOOD IN A VERY LONG QUEUE AND FINALY GOT TO MY DESTINATION I WAS NUMBER 6 ON THE QUEUE.I THINK THAT IS ACCEPTABLE THE ATTITUDE OF THE SISTER WAS VERY BAD THAT SHE WAS TELLING US THAT SHE WAS NOT GOING TO HELP US BECAUSE SHE WAS SHORT STAFFED AS IF IT WAS OUR FAULT.WE WERE ONLY GIVEN THE DATES TO COME BACK ONL AT 3PM I WAS SO ANGRY THAT I TOLD THE SISTER BUT SHE NOT OF ANY HELP...

Category : Hospitality

(1) Replies

Country : South Africa

I am so disgusted and disappointed with this small guest house. I tried reserving a room there on the 2nd of February for the 10th checking out on the 11th February for myself and my fiance . Instead of them taking half the amount to reserve the room they took the whole amount of R549 .I have worked in hospitality establishments I know they take 50% only to secure the booking, but they took 100%. I tried calling them on Thursday to explain to them what had happened and to enquire as to why my...

Category : Hospitality

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Country : South Africa

I am so disgusted and disappointed with this small guest house. I tried reserving a room there on the 2nd of February for the 10th checking out on the 11th February for myself and my fiance . Instead of them taking half the amount to reserve the room they took the whole amount of R549 .I have worked in hospitality establishments I know they take 50% only to secure the booking, but they took 100%. I tried calling them on Thursday to explain to them what had happened and to enquire as to why my...

Category : Hospitality

(0) Replies

Country : South Africa

I booked into the hotel for a weekend and upon my arrival we looked at the place and it was nothing as per the website. Smelly, damp patch on the wall, dirty carpets and green pool..I advised the lady at the front desk that I am not staying at the hotel and i want my money back.I was not the only guest complaining , same night there was another guys and his son refusing to stay at the hotel. Bianca the lady at reception told me to call the manager on the Monday as he was not available the...

Category : Hospitality

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Country : South Africa

I made a booking on booking.com, a website which I so often soon for vacation/s, HOWEVER THIS IS THE FIRST TIME I PROVIDE MY DEBIT CARD DETAILS AND ONCE MY BOOKING IS CONFIRMED A HUGE MESSAGE IN RED APPEARS THAT I AM NOT ABLE TO CANCEL I WILL STILL BE CHARGED FOR THE BOOKING!!!!! AND GUESS WHAT SATURDAY, 25/03/2017 A TRANSACTION WAS PROCESSED ON MY CARD FOR THE AMOUNT OF R664.05 which is 50% of the initial amount. I EXPECT A REFUND

Category : Hospitality

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Country : South Africa

On March 24, 2017 to March 26, 2017 we had a booking with Lesego holiday home in Haartebeespoort (bookings paid by Dintle Salemane) Upon arrival we were welcomed and signed the policy agreement of which we were told then. Some of the rules on the agreement we believe they should be transparent on their website because all the guests in that house were not happy with the “holiday house” part of it. The rules of telling guests to sleep at 10pm its lights off or we should pay extra...

Category : Hospitality

(1) Replies

Country : South Africa

Hi,we went to Arendsnes resort on Sunday the 19 March 2017 and were horrified at the caretaker who is not only rude but also needs to be more in sync with the prices advertised.On their website and I will include the pics if possible they advertise entrance at R40.00 per person and R10.00 per car.To my horror and I'm pretty sure everyone else there also would have been,he charged R70.00 per person including a baby of 8 months old was charged R70.00,and when we asked him why he charges same...

Category : Hospitality

(1) Replies

Country : South Africa

I did a job for van's catering.the owner name is Elthecia Croutz.i done a decor and drapping job for her 2 weeks ago and she promise to pay me 2 days after the job is done.that never realise.then her i.d is stolen and cant draw me the money.then she had to apply for a i.d.when she gets her i.d she still not paying me.everyday she had an excuse to deliver my payment.there is money outstanding and i try to get hold of her but then she get angry with me.and it looks like im the wrong person.then...

Category : Hospitality

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Country : South Africa

TANYA FROM THE UNLIMITED CALLED ME TO CELL A POLICY TO ME WHICH I TOLD HER I DO NOT ACCEPT AS I NEED DOCUMENTATION TO GO THROUGH BEFORE I CAN ACCEPT ANYTHING AT ALL. THE DEBITORDER ANYWAY WENT OFF MY ACCOUNT TODAY R250.00 WITHOUT ME ACCEPTING THE POLICY.

Category : Hospitality

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Country : South Africa

I rented a house from Mnr Gerhard Voges (0716831586) and his sister in December 2016 at Langezandt, Struisbaai, in Clionella street. When the first wind blew the sand was pouring through the roof in such a manner that we unable to make food or stayed in the house.I had to use the cleaning services or Langezandt to I phoned him and he said he would refund me. Unfortunately we couldn't find other accommodation, we left earlier. I contact him in January and he promised to pay me back. On the 7...

Category : Hospitality

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Country : South Africa

I am staying at the Happy Rhino Hotel in Loop Street Cape Town. What a disappointment ! The value for money is pathetic. I came back to my room yesterday at 15:00 and the room was not even attended to. The rooms are extremely small and this morning they ran out of milk ! In comparison with your Road Lodge which is cheaper this hotel is more than pathetic. Fridges are not stocked and I receive a discount of 50 % at a price of R540.00 per night - No breakfast - Room only. Better service at the...

Category : Hospitality

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Country : South Africa

I was booked at Sunshine holiday letting in Sea point Cape town on the 6th December to 10th_December 2016 and also booked at Saldanha bay on the 3rd to the 6th. On our way to saldanha bay we were involved in a horrific accident that resulted in our car being written off and we also suffered very serious injuries and me,my wife any our grandson were hospitalised with serious injuries sustained when our car overturned The lady at Sunshine letting phaned me from hospital enquiring about our no...

Category : Hospitality

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Country : South Africa

Good Day Team Sun international I think that somewhere along the line my previous mail was not understood, it was not just making a booking that was a problem, I could have just called reservations and have that done, which I did anyway. The problem is that my bookings was done by Wilbert , I stopped receiving my free stay vouchers, and smses from you, and previously there was an issue with my booking and Marilyn – assisted me she was great*, and she referred me on to...

Category : Hospitality

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Country : South Africa

I have recently bought a 21inch Brazilian hair from Nu image hair in Newtown Junction for R2300 only to find out that it is not genuine,it is fake hair that falls off and gets fasten and messy after an hour.I went back to the salon to inform the owner about my problem he does not want to agree to his product being fake, instead insist that I should get someone to maintain it of which when I went to him he only blowdryed it of which it lasted less then an hour.Please help me get a my...

Category : Hospitality

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Country : South Africa

I am really disappointed that as an MVG member for many years, I was passed on to Wilbert at the Wild Coast Sun by Marilyn who now has left, advised me that that he would assist me with bookings. My wife and I play at Sibaya and we go to the Wild Cost for a break with the kids, I tried from last week to get hold of him, left messages emailed him with no reply. I then called his department and was advised that they would pass on the messages to him, as he used to assist me with my...

Category : Hospitality

(1) Replies

Country : South Africa