Hospitality Complaints

Its almost 2mnths since my fne for stolen.I received a text for the laybye n the cashier told m to let him read the text so I gave him my fne.l was carrying my 2mths old baby so she started crying n I was walking around trying to stop her crying.wen I went back to the cashier to ask for my fn he told m he gave it back to me BT he didn't .then I asked the manager to play the footage for me and I saw my fne being stolen by the other guy who was at my back.I'm not even pleased with the way they...

Category : Hospitality

(0) Replies

Country : South Africa

Horrible Service I experienced at Beverly Hills Hotel #5starhotel

Category : Hospitality

(0) Replies

Country : South Africa

Good day I had a very bad customer service at the newly opened Sunsquare Cape Town City Bowl. Firstly I had was having dinner in the the restaurant that did not have menu for drinks, the waitress had to run up and down to the bar asking for prices of the drinks that we requested. After dinner I was presented with a bill that had different prices To that which I was told of. When I complained the manager apologized and promised to have the menu next time. When I thought that was just...

Category : Hospitality

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Country : South Africa

My husband pass on 27 of July 2012 Medical Aid was advised, Bonitas advised me that Am owing +- R6900 of which I could not understand my membership was suspended and later reinstated through your help. I was advised by medical Aid that they paid Direct Pharmacy for my late husband's medication which was delivered to Renal Clinic in King William's Town and was never returned back to Direct Pharmacy I went to Renal Clinic and they claiming to have returned medication back to Direct Pharmacy...

Category : Hospitality

(0) Replies

Country : South Africa

went out and when I get back I found my room unlocked and find a guy inside my room before asking him he told me he was fixing a fan but he didn't had tools with with him. Then he went out running.I noticed my R50 is missing. Me and my husband we went down to a receptionist and report they called him and asks him where did he get a key he kept quiet and denied that he took my money then I promised him to report him to his manager it's when he admitted that he took the money.the cleaners...

Category : Hospitality

(0) Replies

Country : South Africa

This was about my 8th stay at the hotel, which in the past was always pleasant. I booked two rooms opposite each other. On Saturday 26/08/2017 after 9pm my husband and I went tp our room. The guests in our room was noisy,kids screaming, not crying, mothers voice even louder, bathroom door banging and their television set was extremely loud. I am not one to complain quick so I went down the hall to check where the noise was coming from. It was coming from the room next to us, a family room....

Category : Hospitality

(0) Replies

Country : South Africa

galaxy grill brits mall is whack!! we came here to hang and have lunch and drinks, bbebefore we could sit, we asked if we could smoke humbly there and they said only if we sit in and ordered something, we agreed as that was our intention to have lunch nd drinks. we even asked for a foil nd they gave us, suddenly the manager... the very same guy who allowed us to smoke and even gave us a foil came to us in a very rude and unacceptable tone ordered us to switch off our hubbly... right after...

Category : Hospitality

(0) Replies

Country : South Africa

My husband and myself had a 2 night stay at the hotel. I was a Nedbank Achiever for my performance in 2016. The communication was poor. With check-in the Thursday our dinner vouchers was incorrect. We received SPA vouchers and there was no booking. They didn't give us an option of what to choose, we were booked for massages. The Friday evening were charged VAT on our dinner bill, after complaining we were refunded when we checked out. I complaint with the reception manager, Maxwell, no follow...

Category : Hospitality

(0) Replies

Country : South Africa

I went to RK khan hospital at around 1:30pm.on Saturday 19/08/17 with my sick 7 month baby, he had a very heavy chest and was struggling to breathe. I waited for over an hour to take him to see the doctor, when they finally called his name and we walked into the examination room, there was a young black female doctor (doctor NP Mkhize) who immediately started giving me attitude. She didn't even ask to examine the child, she started asking me questions about myself like my HIV status, which...

Category : Hospitality

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Country : South Africa

WE LEFT OUR THINGS BY MISTAKE WITH MY WIFE, AND THAT WAS A JERSEY AND A JACKET PLUS HER SHOES, WE PHONE AND ZANELE CONFIRMED TO HAVE FOUND THEM, WHEN WE WERE COLLECTING THEM AFTER A MONTH, NO ONE COULD FIND THEM ONLY THE SHOES WE GOT BUT JERSEY AND A JACKET WAS MISSING, THE MATTER WAS REFEREED TO SIZWE ZULU THE OWNER, THIS GUY IS VERY ARROGANT AND HE IS TELLING ME THAT HE WILL NEVER PAY FOR OUR THINGS YET ALL CAMERAS ARE SHOWING EVERYTHING AND ON TOP OF THAT ZANELE CONFIRMS TO HAVE RECEIVED...

Category : Hospitality

(0) Replies

Country : South Africa

ARE PATERNITY TEST REAL?

Category : Hospitality

(1) Replies

Country : South Africa

How am i supposed to wait over 12 months for my deposit? Re: DZ93BXGP-28671-RA-849839 I have been waiting for my refund since 12th May 2015. My Thrifty rental was involved in an undisputed collision with another rental vehicle from Avis Car Rental. All accident procedures for both the rental company and state police were duly followed. I contacted Thrifty to make them aware of the incident and they firstly told me that i needed to claim from Avis car rental which I followed. Avis...

Category : Hospitality

(2) Replies

Country : South Africa

Do not buy clothes at Portobello Road, Kenilworth. The staff or owner (whom ever she is) is bloody rude. Either because of the colour of our skin or because we're Muslim she treated us like dirt. She wasn't warm at all and kept following us around the store pretending as if she's packing stock. To top it off as I walk out the store she calls me and asks me if I bought my sunglasses from them! Insinuating that I stole from them. The audacity! I've never stolen a thing in my life my goodness....

Category : Hospitality

(0) Replies

Country : South Africa

I have been for a weekend away at Indigo Bay Palm Beach. The owner, Fiona Glazebrook, was very rude to us. My husband asked her if we could check in ealier than 2pm. She said that we can check in at 12. We unintentionally got their at 11:30am but decided we will not unpack but rather walk around. Fiona came to us hysterical & throwing her arms up in the air saying the she cannot work like this, saying that we will be a distraction even if we just waited in the parking area. So we took a walk...

Category : Hospitality

(0) Replies

Country : South Africa

I have joined GTSA probably around 2012. We booked accommodation for a holiday. It was cumbersome and I don't think we saw much of a discount. Hence we never used this service again. Earlier this year, maybe end of February, beginning March GTSA contacted us again with a free holiday offer. WE explained our disgust regarding our previous experience. The sales person, Roche Smith (on Friday evening) said that the General Manager, Gary Arendse would phone me on Monday. That never...

Category : Hospitality

(2) Replies

Country : South Africa

Please do not let this man con you as he did us. We got married on 12 December 2015, we hired the services of Phillip Theophilus. He had promised us the world, he required us to pay him in full before the wedding and after his demand and against my better judgement I did so. We requested a rehearsal but was told that we did not need one as he was going to be present to co ordinate the function. On the day of the function we arrived at the hall only to find "The Wedding Planner" was no where...

Category : Hospitality

(6) Replies

Country : South Africa

Mr Lincoln Smith of GV Plant Hire has not responded to my numerous requests to settle his outstanding balance of R1700 for accommodation at my guest house in Langebaan, called Emerald View. I have emailed him several times with no response. He was supposed to do an EFT payment for the period 27th and 28th, January,2017. This message is from Dr RM Young ( owner of the guest house)

Category : Hospitality

(1) Replies

Country : South Africa

My wife and I bought a facial contract with Forever Flawless in Menlyn initially in Jun 2016. A person with the name Elad then took over the shop in Sep 2016. He then polite fully convinced us to extend the contract with quite an amount. They immediately issued some good products; but after numerous attempts failed to issue a formal contract that stipulated details. Within 3 months they just vanished; only to learn from Soap Stories in Jan. 2017 that they actually only rented the shop for 3...

Category : Hospitality

(0) Replies

Country : South Africa

I cancelled my Holiday Club with Silver Sands more than four years ago. In spite of repeatedly requesting them to cancel my membership with them, they continue to send me levy statements; the latest one sent is dated 09 March 2017. I sent them emails with scanned statements requesting them to cancel my membership with them. I phoned them and spoke to their personnel. None of these efforts worked. Any help that could make them cancel my membership, clear my name and stop sending me levy...

Category : Hospitality

(1) Replies

Country : South Africa

I called Globalvisa and was told I had to go through them for an urgent visa which I did since I had no time and needed two visas at the same time. the female I spoke to at the beginning was very kind and then she started threatening if I didnt pay for two separate fees and yet one she just asked me to go to the Embassy which I did and then ordered me to pay them twice. No assistance what so ever from them and I asked and informed her I will not get reimbursed from my company twice. please...

Category : Hospitality

(3) Replies

Country : South Africa

Owner treated me and my family like cat dragged us in because lekkerslaap did not properly inform us that kids under 13 were not allowed.Room also did not look close to what is advertised on website.

Category : Hospitality

(1) Replies

Country : South Africa

I WENT TO THE CLINIC YESTERDAY TO BOOK FOR MY FIRST VISIT FOR MY PREGNANCY.I WAS AT THE CLINIC AT 6am IN THE MORNING STOOD IN A VERY LONG QUEUE AND FINALY GOT TO MY DESTINATION I WAS NUMBER 6 ON THE QUEUE.I THINK THAT IS ACCEPTABLE THE ATTITUDE OF THE SISTER WAS VERY BAD THAT SHE WAS TELLING US THAT SHE WAS NOT GOING TO HELP US BECAUSE SHE WAS SHORT STAFFED AS IF IT WAS OUR FAULT.WE WERE ONLY GIVEN THE DATES TO COME BACK ONL AT 3PM I WAS SO ANGRY THAT I TOLD THE SISTER BUT SHE NOT OF ANY HELP...

Category : Hospitality

(4) Replies

Country : South Africa

I am so disgusted and disappointed with this small guest house. I tried reserving a room there on the 2nd of February for the 10th checking out on the 11th February for myself and my fiance . Instead of them taking half the amount to reserve the room they took the whole amount of R549 .I have worked in hospitality establishments I know they take 50% only to secure the booking, but they took 100%. I tried calling them on Thursday to explain to them what had happened and to enquire as to why my...

Category : Hospitality

(3) Replies

Country : South Africa

I am so disgusted and disappointed with this small guest house. I tried reserving a room there on the 2nd of February for the 10th checking out on the 11th February for myself and my fiance . Instead of them taking half the amount to reserve the room they took the whole amount of R549 .I have worked in hospitality establishments I know they take 50% only to secure the booking, but they took 100%. I tried calling them on Thursday to explain to them what had happened and to enquire as to why my...

Category : Hospitality

(1) Replies

Country : South Africa

I booked into the hotel for a weekend and upon my arrival we looked at the place and it was nothing as per the website. Smelly, damp patch on the wall, dirty carpets and green pool..I advised the lady at the front desk that I am not staying at the hotel and i want my money back.I was not the only guest complaining , same night there was another guys and his son refusing to stay at the hotel. Bianca the lady at reception told me to call the manager on the Monday as he was not available the...

Category : Hospitality

(3) Replies

Country : South Africa

I made a booking on booking.com, a website which I so often soon for vacation/s, HOWEVER THIS IS THE FIRST TIME I PROVIDE MY DEBIT CARD DETAILS AND ONCE MY BOOKING IS CONFIRMED A HUGE MESSAGE IN RED APPEARS THAT I AM NOT ABLE TO CANCEL I WILL STILL BE CHARGED FOR THE BOOKING!!!!! AND GUESS WHAT SATURDAY, 25/03/2017 A TRANSACTION WAS PROCESSED ON MY CARD FOR THE AMOUNT OF R664.05 which is 50% of the initial amount. I EXPECT A REFUND

Category : Hospitality

(0) Replies

Country : South Africa

On March 24, 2017 to March 26, 2017 we had a booking with Lesego holiday home in Haartebeespoort (bookings paid by Dintle Salemane) Upon arrival we were welcomed and signed the policy agreement of which we were told then. Some of the rules on the agreement we believe they should be transparent on their website because all the guests in that house were not happy with the “holiday house” part of it. The rules of telling guests to sleep at 10pm its lights off or we should pay extra...

Category : Hospitality

(4) Replies

Country : South Africa

Hi,we went to Arendsnes resort on Sunday the 19 March 2017 and were horrified at the caretaker who is not only rude but also needs to be more in sync with the prices advertised.On their website and I will include the pics if possible they advertise entrance at R40.00 per person and R10.00 per car.To my horror and I'm pretty sure everyone else there also would have been,he charged R70.00 per person including a baby of 8 months old was charged R70.00,and when we asked him why he charges same...

Category : Hospitality

(7) Replies

Country : South Africa

I did a job for van's catering.the owner name is Elthecia Croutz.i done a decor and drapping job for her 2 weeks ago and she promise to pay me 2 days after the job is done.that never realise.then her i.d is stolen and cant draw me the money.then she had to apply for a i.d.when she gets her i.d she still not paying me.everyday she had an excuse to deliver my payment.there is money outstanding and i try to get hold of her but then she get angry with me.and it looks like im the wrong person.then...

Category : Hospitality

(0) Replies

Country : South Africa

TANYA FROM THE UNLIMITED CALLED ME TO CELL A POLICY TO ME WHICH I TOLD HER I DO NOT ACCEPT AS I NEED DOCUMENTATION TO GO THROUGH BEFORE I CAN ACCEPT ANYTHING AT ALL. THE DEBITORDER ANYWAY WENT OFF MY ACCOUNT TODAY R250.00 WITHOUT ME ACCEPTING THE POLICY.

Category : Hospitality

(2) Replies

Country : South Africa

I rented a house from Mnr Gerhard Voges (0716831586) and his sister in December 2016 at Langezandt, Struisbaai, in Clionella street. When the first wind blew the sand was pouring through the roof in such a manner that we unable to make food or stayed in the house.I had to use the cleaning services or Langezandt to I phoned him and he said he would refund me. Unfortunately we couldn't find other accommodation, we left earlier. I contact him in January and he promised to pay me back. On the 7...

Category : Hospitality

(1) Replies

Country : South Africa

I am staying at the Happy Rhino Hotel in Loop Street Cape Town. What a disappointment ! The value for money is pathetic. I came back to my room yesterday at 15:00 and the room was not even attended to. The rooms are extremely small and this morning they ran out of milk ! In comparison with your Road Lodge which is cheaper this hotel is more than pathetic. Fridges are not stocked and I receive a discount of 50 % at a price of R540.00 per night - No breakfast - Room only. Better service at the...

Category : Hospitality

(3) Replies

Country : South Africa

I was booked at Sunshine holiday letting in Sea point Cape town on the 6th December to 10th_December 2016 and also booked at Saldanha bay on the 3rd to the 6th. On our way to saldanha bay we were involved in a horrific accident that resulted in our car being written off and we also suffered very serious injuries and me,my wife any our grandson were hospitalised with serious injuries sustained when our car overturned The lady at Sunshine letting phaned me from hospital enquiring about our no...

Category : Hospitality

(1) Replies

Country : South Africa

Good Day Team Sun international I think that somewhere along the line my previous mail was not understood, it was not just making a booking that was a problem, I could have just called reservations and have that done, which I did anyway. The problem is that my bookings was done by Wilbert , I stopped receiving my free stay vouchers, and smses from you, and previously there was an issue with my booking and Marilyn – assisted me she was great*, and she referred me on to...

Category : Hospitality

(0) Replies

Country : South Africa

I have recently bought a 21inch Brazilian hair from Nu image hair in Newtown Junction for R2300 only to find out that it is not genuine,it is fake hair that falls off and gets fasten and messy after an hour.I went back to the salon to inform the owner about my problem he does not want to agree to his product being fake, instead insist that I should get someone to maintain it of which when I went to him he only blowdryed it of which it lasted less then an hour.Please help me get a my...

Category : Hospitality

(1) Replies

Country : South Africa

I am really disappointed that as an MVG member for many years, I was passed on to Wilbert at the Wild Coast Sun by Marilyn who now has left, advised me that that he would assist me with bookings. My wife and I play at Sibaya and we go to the Wild Cost for a break with the kids, I tried from last week to get hold of him, left messages emailed him with no reply. I then called his department and was advised that they would pass on the messages to him, as he used to assist me with my...

Category : Hospitality

(5) Replies

Country : South Africa

We booked in Montagu through bookings. Com at Blue Mountain Lodge The place was frightening. The Walls were filthy, the Place had a fowl stench, the floors were disgusting, there wasn't proper ventilation the lady Sophia thankfully seemed to have no clue about my reservation. The guy who opened the door was scantily dressed with tattoos. I was literally petrified. Thanks to the hospitality and kindess of Carina at the 4 Seasons my vacation was not a disaster. I shudder to think how a...

Category : Hospitality

(0) Replies

Country : South Africa

Many problems experienced with Sea Waters Holiday Homes Langebaan Misleading facts. No kitchen washing up facilities. Dishes had to be done in shower. Failed to deliver promised WiFi. Barbecue dirty despite several promises to have it cleaned. No outdoor furniture as advertised,we were told to move indoor furniture (which does not belong outside) outside into a non-existing "garden". These matters were discussed only to be met with an absolute "don't care and aggressive attitude.We...

Category : Hospitality

(3) Replies

Country : South Africa

Good Day Celeste The payment was made to Sabie River Bush Lodge on the 28 November. The lodge was sent an email on the day notifying them of payment. I also sent them the proof of payment yesterday. Thank you Lucy SafariNow.com This is the e-mail I received from Lucy at Safari.com Sabie River Bush Lodge has NOT confirmed receipt of payment of R1 275,00 made by me to Safari.com which they have been promising to pay to Sabie River Bush Lodge since middle of November. This issue...

Category : Hospitality

(2) Replies

Country : South Africa

Me and my parents booked 2 rooms in plaza hotel durban 031 305 4459 from Wednesday 07/12/2016 till 09/12/2016 we made a payment for everything and we were given a key for one room as they were busy preparing the other one..due to family emagencie we had to cancell the booking the same day. we spoked to the reception and he phone the manager and I even confirm with the manager about the refuned...the manager's name is Shaun "he confirmed the money for the one room of the 07/12/2016 which we...

Category : Hospitality

(0) Replies

Country : South Africa

Ecotel Benoni 011 420 0933 14 Park Street,Benoni,1501 Booked family room for my brother and his family, going by the look of the pictures on the website Booking.com The place is not fit for any families. There were males & females arriving & staying a short while and then leaving. Then staff going in with clean sheets. My brother was told "they do not usually make breakfast as they must go buy eggs & bacon". Has the website not checked the places they have put under their banner?

Category : Hospitality

(0) Replies

Country : South Africa

I recieved bad service today from one of Platinum Leisure Agent. She was very impatient , left me hanging till my call was dropped after i asked for supervisor This company has debited R500 from my accounr and i am getting bad service and rude Agents Name Mabhuti Mhlebi 0832209183

Category : Hospitality

(0) Replies

Country : South Africa

My husband and I had a timeshare weekend away at glenburn lodge, we checked in on the 25th and checkout was today(28th) and the service was really not good, as this morning while taking a shower preparing to go to work I had to use cold water because the geyser wasn't not working. We called at the reception to try and fix it, and the receptionist confirmed to my man that's there nothing he can do as the maintainance team will available around 07:00. Well we are really disappointed as we didnt...

Category : Hospitality

(0) Replies

Country : South Africa

I was on a weekend away with my family I had booked an eight sleeper chalet at Sanbonani Resort & Hotel from 18-11-2016 till 21-11-2016 i had paid the resort in advance in full through my holiday club. We checked in on the 18th in the evening we were assisted by a guy named Aaron he gave us their general information leaflet with our access card he gave us direction to our chalet (47a) he did not mention anything about them having maintenance problems. In the morning we woke up and around...

Category : Hospitality

(1) Replies

Country : South Africa

I called Dean the owner of the lodge on 0824475756,to make an inquiry he said he was going to call me back and he never did.i then sent him an email asking for a quote on a luxury suit for Friday the 18th. he sent me a a quote I made payment and emailed him the proof .he still sent me an email saying he will give the room away as I havnt made the payment .i then called him the following day and he confirmed he had received the money .i asked him to send me the pictures of the lodge and the...

Category : Hospitality

(0) Replies

Country : South Africa

HOORIBLE SERVICE WE BOOKED A WEEKEND AWAY WITH MY FRIENDS AT RAMSGATE HOLIDAY HOME AT NO 439 STRACHAN THE ONWER IS SANTIE HER NUMBER IS 0834111170 THEY TREAT US SO BAD SINCE FRIDAY OUR FIRST DAY THEY WE COMPLAINING THAT WE WERE TALKING NOT PLAYING ANY MUSIC DAY TWO WE CALL THE CAP TO GO OUT BECAUSE WE DID NOT WANTS TO STAY THER ANY MORE THEY WERE FIGHTING WITH DRIVER OF THE CAP CALLING US KAFERRS SHE PROMISED TO SHOOT BECAUSE SHE IS A COP AND SHE WAS WEARING COPS JACKET LATER ON...

Category : Hospitality

(0) Replies

Country : South Africa

Honestly if there was an option to rate this venue zero I would. I have never in my life encountered such appalling customer service. I'm my opinion Elzeth and her husband Imke are THIEVES. They were happy to accept my payment 3 months before my function only to tell me 3 days before my event that they had an enquire for the same venue and had to book another function at the same venue i booked because it was larger than mine and they would make use of the venue for 2 weeks. I was then moved...

Category : Hospitality

(0) Replies

Country : South Africa

I just came out from the hospital now only to be served by this rude guy who gave me an attitude. 1st he say i must wait for to help me coz his gonna assist some lady and then after serving the lady he went up and down from the casualty room, i waited there for more than 20 then i decided to leave and when I'm going he send the security guard to call me back in , imagine doesn't even have nerve to me himself. This is really disappointing to have this kind of a service in a private hospital as...

Category : Hospitality

(0) Replies

Country : South Africa

Sevruga Waterfront - Cape town This restaurant seems to be a white only. I came to the restaurant and asked for a table. they say to me its fully booked and it will be 2 hours plus to get a table. they then tell me I can eat at the bar area. I request that if a table comes up to please be advised and seated. I ordered, ate and left and hour and a half later. I sat there watch all the white clients come in with no reservations and be seated. this I know for sure as I could hear from where I...

Category : Hospitality

(0) Replies

Country : South Africa

On the 26th of October, I placed an order for a delivery. Flowers for my mother's 91 Birthday. The special instructions were: Deliver between 10 - 11 on the 27th of October. At 14:06 I received a mail to confirm the non-delivery due to change in order, which was not due to my instructions. I phoned NetFlorist 5 times and each time the call was dropped. When I reached a service operator, I was furious and demanded to speak to a manager. Calvin confirmed that he was a manager. I...

Category : Hospitality

(0) Replies

Country : South Africa