Hospitality Complaints

On March 24, 2017 to March 26, 2017 we had a booking with Lesego holiday home in Haartebeespoort (bookings paid by Dintle Salemane) Upon arrival we were welcomed and signed the policy agreement of which we were told then. Some of the rules on the agreement we believe they should be transparent on their website because all the guests in that house were not happy with the “holiday house” part of it. The rules of telling guests to sleep at 10pm its lights off or we should pay extra...

Category : Hospitality

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Country : South Africa

Hi,we went to Arendsnes resort on Sunday the 19 March 2017 and were horrified at the caretaker who is not only rude but also needs to be more in sync with the prices advertised.On their website and I will include the pics if possible they advertise entrance at R40.00 per person and R10.00 per car.To my horror and I'm pretty sure everyone else there also would have been,he charged R70.00 per person including a baby of 8 months old was charged R70.00,and when we asked him why he charges same...

Category : Hospitality

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Country : South Africa

I did a job for van's catering.the owner name is Elthecia Croutz.i done a decor and drapping job for her 2 weeks ago and she promise to pay me 2 days after the job is done.that never realise.then her i.d is stolen and cant draw me the money.then she had to apply for a i.d.when she gets her i.d she still not paying me.everyday she had an excuse to deliver my payment.there is money outstanding and i try to get hold of her but then she get angry with me.and it looks like im the wrong person.then...

Category : Hospitality

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Country : South Africa

TANYA FROM THE UNLIMITED CALLED ME TO CELL A POLICY TO ME WHICH I TOLD HER I DO NOT ACCEPT AS I NEED DOCUMENTATION TO GO THROUGH BEFORE I CAN ACCEPT ANYTHING AT ALL. THE DEBITORDER ANYWAY WENT OFF MY ACCOUNT TODAY R250.00 WITHOUT ME ACCEPTING THE POLICY.

Category : Hospitality

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Country : South Africa

I rented a house from Mnr Gerhard Voges (0716831586) and his sister in December 2016 at Langezandt, Struisbaai, in Clionella street. When the first wind blew the sand was pouring through the roof in such a manner that we unable to make food or stayed in the house.I had to use the cleaning services or Langezandt to I phoned him and he said he would refund me. Unfortunately we couldn't find other accommodation, we left earlier. I contact him in January and he promised to pay me back. On the 7...

Category : Hospitality

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Country : South Africa

I am staying at the Happy Rhino Hotel in Loop Street Cape Town. What a disappointment ! The value for money is pathetic. I came back to my room yesterday at 15:00 and the room was not even attended to. The rooms are extremely small and this morning they ran out of milk ! In comparison with your Road Lodge which is cheaper this hotel is more than pathetic. Fridges are not stocked and I receive a discount of 50 % at a price of R540.00 per night - No breakfast - Room only. Better service at the...

Category : Hospitality

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Country : South Africa

I was booked at Sunshine holiday letting in Sea point Cape town on the 6th December to 10th_December 2016 and also booked at Saldanha bay on the 3rd to the 6th. On our way to saldanha bay we were involved in a horrific accident that resulted in our car being written off and we also suffered very serious injuries and me,my wife any our grandson were hospitalised with serious injuries sustained when our car overturned The lady at Sunshine letting phaned me from hospital enquiring about our no...

Category : Hospitality

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Country : South Africa

Good Day Team Sun international I think that somewhere along the line my previous mail was not understood, it was not just making a booking that was a problem, I could have just called reservations and have that done, which I did anyway. The problem is that my bookings was done by Wilbert , I stopped receiving my free stay vouchers, and smses from you, and previously there was an issue with my booking and Marilyn – assisted me she was great*, and she referred me on to...

Category : Hospitality

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Country : South Africa

I have recently bought a 21inch Brazilian hair from Nu image hair in Newtown Junction for R2300 only to find out that it is not genuine,it is fake hair that falls off and gets fasten and messy after an hour.I went back to the salon to inform the owner about my problem he does not want to agree to his product being fake, instead insist that I should get someone to maintain it of which when I went to him he only blowdryed it of which it lasted less then an hour.Please help me get a my...

Category : Hospitality

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Country : South Africa

I am really disappointed that as an MVG member for many years, I was passed on to Wilbert at the Wild Coast Sun by Marilyn who now has left, advised me that that he would assist me with bookings. My wife and I play at Sibaya and we go to the Wild Cost for a break with the kids, I tried from last week to get hold of him, left messages emailed him with no reply. I then called his department and was advised that they would pass on the messages to him, as he used to assist me with my...

Category : Hospitality

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Country : South Africa

We booked in Montagu through bookings. Com at Blue Mountain Lodge The place was frightening. The Walls were filthy, the Place had a fowl stench, the floors were disgusting, there wasn't proper ventilation the lady Sophia thankfully seemed to have no clue about my reservation. The guy who opened the door was scantily dressed with tattoos. I was literally petrified. Thanks to the hospitality and kindess of Carina at the 4 Seasons my vacation was not a disaster. I shudder to think how a...

Category : Hospitality

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Country : South Africa

Many problems experienced with Sea Waters Holiday Homes Langebaan Misleading facts. No kitchen washing up facilities. Dishes had to be done in shower. Failed to deliver promised WiFi. Barbecue dirty despite several promises to have it cleaned. No outdoor furniture as advertised,we were told to move indoor furniture (which does not belong outside) outside into a non-existing "garden". These matters were discussed only to be met with an absolute "don't care and aggressive attitude.We...

Category : Hospitality

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Country : South Africa

Good Day Celeste The payment was made to Sabie River Bush Lodge on the 28 November. The lodge was sent an email on the day notifying them of payment. I also sent them the proof of payment yesterday. Thank you Lucy SafariNow.com This is the e-mail I received from Lucy at Safari.com Sabie River Bush Lodge has NOT confirmed receipt of payment of R1 275,00 made by me to Safari.com which they have been promising to pay to Sabie River Bush Lodge since middle of November. This issue...

Category : Hospitality

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Country : South Africa

Me and my parents booked 2 rooms in plaza hotel durban 031 305 4459 from Wednesday 07/12/2016 till 09/12/2016 we made a payment for everything and we were given a key for one room as they were busy preparing the other one..due to family emagencie we had to cancell the booking the same day. we spoked to the reception and he phone the manager and I even confirm with the manager about the refuned...the manager's name is Shaun "he confirmed the money for the one room of the 07/12/2016 which we...

Category : Hospitality

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Country : South Africa

Ecotel Benoni 011 420 0933 14 Park Street,Benoni,1501 Booked family room for my brother and his family, going by the look of the pictures on the website Booking.com The place is not fit for any families. There were males & females arriving & staying a short while and then leaving. Then staff going in with clean sheets. My brother was told "they do not usually make breakfast as they must go buy eggs & bacon". Has the website not checked the places they have put under their banner?

Category : Hospitality

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Country : South Africa

I recieved bad service today from one of Platinum Leisure Agent. She was very impatient , left me hanging till my call was dropped after i asked for supervisor This company has debited R500 from my accounr and i am getting bad service and rude Agents Name Mabhuti Mhlebi 0832209183

Category : Hospitality

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Country : South Africa

My husband and I had a timeshare weekend away at glenburn lodge, we checked in on the 25th and checkout was today(28th) and the service was really not good, as this morning while taking a shower preparing to go to work I had to use cold water because the geyser wasn't not working. We called at the reception to try and fix it, and the receptionist confirmed to my man that's there nothing he can do as the maintainance team will available around 07:00. Well we are really disappointed as we didnt...

Category : Hospitality

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Country : South Africa

I was on a weekend away with my family I had booked an eight sleeper chalet at Sanbonani Resort & Hotel from 18-11-2016 till 21-11-2016 i had paid the resort in advance in full through my holiday club. We checked in on the 18th in the evening we were assisted by a guy named Aaron he gave us their general information leaflet with our access card he gave us direction to our chalet (47a) he did not mention anything about them having maintenance problems. In the morning we woke up and around...

Category : Hospitality

(1) Replies

Country : South Africa

I called Dean the owner of the lodge on 0824475756,to make an inquiry he said he was going to call me back and he never did.i then sent him an email asking for a quote on a luxury suit for Friday the 18th. he sent me a a quote I made payment and emailed him the proof .he still sent me an email saying he will give the room away as I havnt made the payment .i then called him the following day and he confirmed he had received the money .i asked him to send me the pictures of the lodge and the...

Category : Hospitality

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Country : South Africa

HOORIBLE SERVICE WE BOOKED A WEEKEND AWAY WITH MY FRIENDS AT RAMSGATE HOLIDAY HOME AT NO 439 STRACHAN THE ONWER IS SANTIE HER NUMBER IS 0834111170 THEY TREAT US SO BAD SINCE FRIDAY OUR FIRST DAY THEY WE COMPLAINING THAT WE WERE TALKING NOT PLAYING ANY MUSIC DAY TWO WE CALL THE CAP TO GO OUT BECAUSE WE DID NOT WANTS TO STAY THER ANY MORE THEY WERE FIGHTING WITH DRIVER OF THE CAP CALLING US KAFERRS SHE PROMISED TO SHOOT BECAUSE SHE IS A COP AND SHE WAS WEARING COPS JACKET LATER ON...

Category : Hospitality

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Country : South Africa