Insurance Complaints

I REPORTED MY GEYSER THAT IT WAS LEAKING ON 18TH NOVEMBER. THAT EVENING A PLUMBER CAME TO LOOK AT THE GEYSER. HE TOOK PHOTOS OF THE GEYSER AND MENTIONED THAT IT WAS STILL UNDER WARRANTY AND THEREFORE HE CANNOT ATTEND TO IT BUT WILL LET THE INSURER KNOW. FROM MONDAY 20TH UP TO DATE I AM PHONING STANDARD BANK CLAIMS AND THEY KEEP ON SAYING SOMEONE WILL BE COMING OR WILL BE CALLING ME. NO ONE CALLS UNTIL THE FOLLOWING MORNING WHEN I PHONE AGAIN AND NO SATISFACTORY ANSWER IS RECEIVED. MY...

Category : Insurance

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Country : South Africa

Had a break in more than a week ago. Have been to ABSA BANK(Cape Gate Mall) on 4 x occasions. Have mailed 6 x pages(Photo`s) to Absa Home Insurance(this was done at the Absa bank Cape Gate)+ claim nr. + (Case nr. from SAP). Up to now I have only received a sms stating:" we will send your policy correspondence to your inbox". This was yesterday, and up to now I have received Zero!. After more tan 9 days> do not know what to do next?

Category : Insurance

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Country : South Africa

Good day I am not happy with Old mutual at all. I applied for holiday premium for 2 months due to some financial issues. When I get the response I am being told that my policy 69345SB15993835 has lapsed. I am the main member here and how can I cover other people meanwhile me and my kids are not covered really now? My question is how is that possible if it did when did it lapse and what was the reason behind it? I have never changed my banking details for debit orders and always had...

Category : Insurance

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Country : South Africa

we submitted a claim to Renasa in April 2017 . to date this claim has not been honoured. they have done an investigation twice and the ombudsman for short term insurance has also put them on notice . they still haven't responded . they have been taking our premiums for over ten years and now they are refusing to pay up when required . maybe outing these guys on social media may get a reaction out of them ?

Category : Insurance

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Country : South Africa

Hi my life insurance has been cancelled some time ago by above mentioned life insurance company. Since cancellation said company has still been making debits against my account with also above mentioned company who inturn is now harrasing me with calls two to three times a day after i have explained to said banking firm that the funds outstanding from my account is directly caused by their sister company or supposedly value added service called life insurance. Now i am being threatened with...

Category : Insurance

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Country : South Africa

I Khanyisa Somatika reported to SKYTRAX that my tracker is been disconnected with no reason. I phoned them 3 times already and I was informed that they will schedule an appointment via sms. I am still waiting for that sms since then. I'm sitting without a tracker in a high profile of High Jacking Province "CAPE TOWN" but I'm paying it every month.

Category : Insurance

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Country : South Africa

I put through a claim on the 17th of August. Up until today, i have only ever had one conversation after i posted a hello peter complaint. each time i call, i am holding on for approx 45 minutes. Std bank insurance is not getting back to me. and i have had enough. If anyone knows how i can get hold of them possibly with another number that isnt 0860123112 that would be great!

Category : Insurance

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Country : South Africa

On the 2nd of November I had a break in at my property. They completely broke down the back door and the security gate, they also broke open my sliding door. This morning SA Homeloans Insurance advised be that I need to Pay R750 excess for the back door and security gate, and R750 excess for the sliding door. This is one incident and one claim? My gate motor was also damaged in the incident. Now if I claim through SA Home Loans insurance, I will have to pay a total excess of R2250 for one...

Category : Insurance

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Country : South Africa

I had an accident on the 21st October, the other driver was in the wrong but I decided to log a claim with my insurance and have client from the other Insurance. On the 23rd I got a courtesy car through Budget Insurance and they allocated 15 days, my understanding was that it'll take that long to fix the car, they didn't mention that the 15 days only is meant to count from when their allocated resource to fix my car starts working on that it, that the other time doesn't matter to them, even...

Category : Insurance

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Country : South Africa

Good day, i need assistant in cancelling my policiy with avob, last month i spoke to a Guy who works for avob in our area his based in Tembisa Hospital i asked him to change my banking details because i was having a problem with my previous bank, he then gave me some papers to sign i asked him why so much papers he said to me i shouldn't worry he will change for me to my surprise a week after that i received a welcome sms from avbob with a new policy he didn't actually change banking...

Category : Insurance

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Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

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Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

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Country : South Africa

Claim number 100378029 policy number CG 106420395 accident happened on 23 January 2017.They promised to pay after sending confirmation documents to be signed and faxed. This was done around May/June 2017. They haven't responded since then. They had promised to respond within 14 days.Still waiting for their 14 days.My worry is that, what was due to me is now meagre considering the spiralling inflation the country is experiencing. The long and short of it is that, my so-called claim is now...

Category : Insurance

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Country : South Africa

Disgusted in the way Alexander Forbes treats their Third Party claimants! they extend settlement dates in order to demotivate Third Party's from claiming. I registered my claim in August and was told by a Manager that my claim would take 30 working days to finalise, when the 30 working eventually lapsed, I received a release and was only then informed that I would have to wait an additional 30 working days for settlement. With no explanation as to why a Third Party would have to wait that...

Category : Insurance

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Country : South Africa

Old Mutual has no competent staff Quick to take money but slow and unwilling to provide service

Category : Insurance

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Country : South Africa

my account no :7000100100059415372 I phoned the call Centre, spoke to Lynette. she was arrogant to me and rude, at the same time she was cutting me while explaining. case: I made cellphone insurance claim last year October 2016. after the approval I was told at the shop that the old one will be cancelled automatically. how ever it was not the case. I want my refund of total R588 debited monthly on my Edgars account. Lynette told me that is not Fin rite problem I must go to the...

Category : Insurance

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Country : South Africa

Oakhurst insurance is a nightmare I have been trying to claim for my car's engine hey they told me it is wear and tear hence they declined my claim just like that I do not have time for this!!!

Category : Insurance

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Country : South Africa

 on the 24 July 2017 i was on my way to work the robot was green for me to go and I was going when your cmc driver hit into my car while the robot was still red for him I have taken it with your company who then handed it to your insurance company now your driver turn around saying I shot the red Robot which is not true the supervisor saw what happened and said it fine our insurance will sort it out now all of sudden the words changed so now there insurance dont want to pay Me for there...

Category : Insurance

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Country : South Africa

Money bc claim not responded to until today since I submitted claim on the 4th oct 2017.havent heard from Hollard since den dis really is inconvenient n bulxit.i want my mney or il take u to media

Category : Insurance

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Country : South Africa

I have submitted my claims on the 4th September 2017 with all required documents.dey dd not call nor dd dey send a msg apologising for inconvenience.no msg stating when il receive my mney exactly.hollard really is nonsense I want my money or m taking dis far dis is total bulxit

Category : Insurance

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Country : South Africa

spoke to nonkululeko,tshepo and cynthia,these 3 told me 3 differentexplanations and or preocedures regarding my claim.l am claiming for a stolen blackberry z10 stolen in 2015.1 told me it was on way it was going to get delivered they were querrying with ram,tshepo told me to pay an excess fee of 550 to get reimbursed with a buying power of 3000.i paid the amount on the 10/10/2017 at balfour edgars store but couldnt get another phone because it wasmt cleared on their system.the edgars...

Category : Insurance

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Country : South Africa

I insured my IPHONES WITH OLD MUTUAL INSURANCE iphone 5 at 5000 and 6s at 8000,now I was told when I want claim after a loss that 6s will be replaced at 6500not 8000 but I have been paying for 8000value for 3yrs why didn't the broker update me as he is getting paid.this is what broker said " I have spoken to Marc, but afraid the same answer as what he has given to you. The thing is that in the policy it stipulate that it is the insured’s duty to check on values of insured items....

Category : Insurance

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Country : South Africa

I am a member of Discovery insure for vehicles and I had lodged an insurance claim with them for my camera and chain. This claim was lodge last year in April. The first consultant failed to handle the claim and eventually was not available to assist. Every time I phoned the lady was out and I got an automatic reply. Eventually after numerous messages,I received a letter stating that I had failed to supply quotes for my claim. I got three quotes and submitted them. I did not receive any...

Category : Insurance

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Country : South Africa

People do not listen at all, changes are made without confirmation, they keep you hanging on the phone for a lifetime. Even if changes are brought forward and you got hold of somebody, they send you a new policy which is still unchanged... This is too frustrating for words

Category : Insurance

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Country : South Africa

Logged a claim when I serviced my car Feb for ignition core till today nothing done and no feedback ended up paying the amount myself,New claim logged today as I took my car for service,information sent by VW and nothing done till I personally called and they requested additional documents which was sent after 12:00 but no one actioned that and confirmed if there was anything else required, only now after 4 when I called the answer I get is that it's my responsibility to keep on calling....

Category : Insurance

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Country : South Africa

I've applied for my provident fund on March from NBC I was told to wait for 3 months I did but i did not receive my money,I went back they told me after a month the money will be deposited into my account,but did not get it,last week Friday I went again same promises I don't know what to do,it's not like I'm begging for this money it's my contribution.from 3 months to 7 months this is not fair.NBC contact:0313667749 My contact Anel N Mjoli 0634679081. Please help

Category : Insurance

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Country : South Africa

Hi Sfiso Nyawo here.I have been trying to contact the company to cancel my insurance since I have joined another company for my car insurance. They keep dropping my call every time I call when I talk about cancellation of my policy. I am now nowing how they will treat me should the claim arise from.

Category : Insurance

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Country : South Africa

Many emails and telephone calls were made to this company. As I stated to their complaints or queries department. A client will not be rude or perform if we do the relevant do what we should without the empty promises. My sister got divorced in July 17 and after 60 days the money was supposed to be paid out. I have also said to them that its not their problem that my sister needs to sleep in the street with her kids because of their delay, but the unfair part is that they keep on changing the...

Category : Insurance

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Country : South Africa

my car was involved in an accident on the 19th September 2017 with my monthly premiums payed in full at King Price. They towed my car on the same day, on the 21st September 2017 i mistakenly made a reversal at the bank i wanted to make reversal for Budget Insurance. Three days later i realized that i made a wrong reversal, i made a claim to King Price on the 21st September 2017 and they assisted me with courtesy car for the weekend , on Tuesday they called and asked me to return the courtesy...

Category : Insurance

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Country : South Africa

On the 31st of August another driver drove into my brand new Toyota Etios Cross 2017 model causing minor damages including my side mirror, beading and door on the left front passanger side. As a payng client of Discovery I was informed by Thoe from Dicoveries CEO office that my car has been sent to their preffered panel beaters Nu Wagen for repairs .Its been longer than three weeks now and my car has never been attended to, my car is standing in an an environment that is most unfavourable...

Category : Insurance

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Country : South Africa

i had to call back 3 times. just to change the cancellation date of the policy. first thing they do when they here you want to cxd is put you on hold. i was holding for 20 min. i had to call back and then the call was answered but there was no consultant on the other end of the line. i called back a third time and is already 12 minutes on the call but not assisted.

Category : Insurance

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Country : South Africa

My car was involved in an accident and I lodged a claim and I was told to take my car to my nearest Panel beater in Umtata. The car was left unfinished,they never touched the tailgate and the lights. The panel beaters where I was referred to by outsurance in Umtata have a very poor service,outsurance will end up losing client around that side if they are not taking this seriously. After I received the car I called Remano and told that the car was half done,he said he's gonna lodge another...

Category : Insurance

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Country : South Africa

I put in a claim for hospital stay for 2 days from 17 to 19 July 2017. The Unlimited is stalling and I am struggling to get payout on my claim. The are quick to take your premiums, but don;t expect any returns on your policy. A very dishonest company. Trying to get them on the phone or via e-mail proves fruitless.

Category : Insurance

(0) Replies

Country : South Africa

I had a vehicle accident a year ago which was not my fault a speeding bmw hit us from behind.My daughters leg was broken and I had a displaced retina from bumping my head...they took forever to pay out and eventually when they did they kept back R5000 for towing ..now no where did they send me any reminders stickers or such that I could use in case of emergency They are Liars and if you take out an insurance with them you will regret it Just trawl the internet and see how BAD they really are!

Category : Insurance

(0) Replies

Country : South Africa

I have a Funeral Policy with Edgars Financial Services, underwritten by Hollard.Taken out 10 years ago. I called Edgars last week to update my personal details.Spoke to a few call centre agents(Petunia, Patricia Mbira etc) they knew nothing about the policy details and was not able to assist. Those that did not cut me off, referred me to Hollard.I called Hollard, was referred back to Edgars.Said they only do claims.Its been a ping pong match for over a week.I called Edgars again this morning,...

Category : Insurance

(0) Replies

Country : South Africa

I met with an accident on the 31st of July 2017. They took 3 weeks to assess the problem. The car was then sent to a panel beater. Its now the 15th of September and no one has told me what is going on.

Category : Insurance

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Country : South Africa

Send in Tab 1 for repairs, they received the device 18 August 2017, we paid the excess fee on the 25 August 2017. Every time we phone them at 0861005675 they say tomorrow or the the day after. When I phoned them on 12 Sept they send a sms after my call stating they received my excess amount and will start the repairs. But we paid the excess in august already, they only send the sms on the 12th. Terrible service.

Category : Insurance

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Country : South Africa

WESBANK DEDUCTED MONEY IN MY ACCOUNT WITHOUT MY CONSENT ITS 2 WEEKS NOW BAGGING THEN TO RETURN MY MONEY BECAUSE I NEED IT FOR PETROL .

Category : Insurance

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Country : South Africa

I would like to start by saying clientele life gives false advertising on their policies for an example the hospital plan they say they will make pay out while you are in hospital and 2000 rands per day all lies my husband was in hospital a week before last they have not pay out till today and only to find out if they do pay they will only pay 200 rand per day in hospital not 2000 as they advertise every morning and every prime time on television and that policy where they say they will pay...

Category : Insurance

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Country : South Africa

Bought a car from a colleague(private deal through MFC). Car warranty and service plan still available. Warranty expires 2019 and service plan expires 2023.recieved a call from innovation group selling me a policy upon investigating they confirmed policy existence and expiry date. I was informed that warranty transfer had to be done with seller. It was completed and submitted and confirmation received, on 06/09/2017,that it would take 72 hours. called today 12/09/2017 and was informed that...

Category : Insurance

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Country : South Africa

I would like to log a complaint for Netstar regarding the contract that i had with them, i have been phoning this company to track the vehicle that i use to drive and they couldnt track it eventually i was told that the tracker is faulty they need to come and fix it, they never showed up and i phoned again to make a follow up but they never came that was the begining of the year. In April i sold the vehicle and i told them to cancel the contract because i dont have a car anymore i was told...

Category : Insurance

(0) Replies

Country : South Africa

i have a policy of which i was registered by an old mutual agent who came at my work place,months later when i went to cancel my policy they told me i cnt because my names on their system does not match my id of which the agent typed my information incorrectly,when i went to cancel my policy i was told to go to home affairs to get a letter that my details have changed,but i have never change my details what so ever they make a mistake on their side,now i was told i cant get my money back,im...

Category : Insurance

(0) Replies

Country : South Africa

on the morning of the 1st September i avoided a car which was about to hit me, after avoiding the car, my car veered off the road but i managed to handle it and put it to stop. I managed to call Momentum Road Assist and a towing van was dispatched, the car was towed to their storage facility and i was left there stranded, had to make my own arrangement to get home, called them and they promised to investigate. Then the nightmare started when i lodged a claim, it was immediately referred...

Category : Insurance

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Country : South Africa

I had an Accident on the 02 Aug 2017 at about 21H52 on the R28 road past Mohlakeng township whee another Polo vehicle bumped mine at the rear bumper when my Fiance slowed down on the humps as she aproached the Stop sign.Reported the incident and informed that i should report on Monday when i receicve a Case Number from the SAPS. Indeed i did that and forwarded a Accident Report Form (AR) AR15/09/2017 and they emailed me a Reference No.828560666/1. The agent informed me that i should send the...

Category : Insurance

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Country : South Africa

I WENT TO OLA MUTUAL BRANCH IN PINETOWN TO CANCEL MY POLICY DUE TO CONTRACT ENDING AT WORK THE CONSULTANT ASSISTANT ME AND GAVE ME A DECLARATION REQUEST WITH TWO AMOUNT R54.70 AND R880.22 I ONLY RECIEVED R54.70 AND NOT THE R880.22 AND EACH AND EVERY CONSULTANT SAY DIFFERENT AMOUNT SOME SAY I WILL RECIEVE R457.77 MY REFERENCE NUMBER CEB170926364 AND AGREEMENT NO 69187P026561282

Category : Insurance

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Country : South Africa

My name is Babalwa , i was covered with PMD for over a year from 2015, in 2016 January my car was involved in an accident while driven by my husband who was also added as the second driver. I Logged the claim 1st week of February, after submitting all the requested docs even postmoterm report, i then waited. then in June i was told that my claim had been rejected due to the reason that at the time of the accident i was not in force with PMD,meaning i was not covered with them, my question was...

Category : Insurance

(0) Replies

Country : South Africa

My name is Babalwa , i was covered with PMD for over a year from 2015, in 2016 January my car was involved in an accident while driven by my husband who was also added as the second driver. I Logged the claim 1st week of February, after submitting all the requested docs even postmoterm report, i then waited. then in June i was told that my claim had been rejected due to the reason that at the time of the accident i was not in force with PMD,meaning i was not covered with them, my question was...

Category : Insurance

(0) Replies

Country : South Africa

i went to old mutual to cancel my education plan due to the fact that my contract at work has ended the consultant that assisted me said my pay out will be R880.22 BUT I ONLY RECIEVED R54.70

Category : Insurance

(0) Replies

Country : South Africa

hate this car insurance with passion and i would never recommend it to my worse enemy. its the most pathetic selfish insurance i ever came across. my name is Babalwa, i had a cover with PMD for a year , my car was then involved in a car accident while driven by my husband who was added as a second driver.i went through an extruating pain of loosing my husband and then had to deal with an insurance that always want to find a reason not to pay. they made my run around wanting long of documents...

Category : Insurance

(0) Replies

Country : South Africa

hate this car insurance with passion and i would never recommend it to my worse enemy. its the most pathetic selfish insurance i ever came across. my name is Babalwa, i had a cover with PMD for a year , my car was then involved in a car accident while driven by my husband who was added as a second driver.i went through an extruating pain of loosing my husband and then had to deal with an insurance that always want to find a reason not to pay. they made my run around wanting long of documents...

Category : Insurance

(0) Replies

Country : South Africa

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