Insurance Complaints

I've got policies with old mutual and assupol,both of them are accidental,I was involved in an accident on the 20/07/2015;my left hand was injured as a result of that accident my hand has been working until today,I've been going to then to find out but they been telling me that they will call me back if I go back some will tell me that they are not sure about the procisur, until today they havent said anything.another thing I have another policy with assupol which is called assupol bon...

Category : Insurance

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Country : South Africa

On the 10th of November 2016 we phoned ABSA HOUSE INSURANCE as our roof leaked heavily. It was so bad that the whole TV room's floor was under water. Claim No: 3160918. They appointmented Nkwaana SS Projects (0844889023 /0791784917) to handle the claim and we had to pay the R500 excess. They came out to our house, replaced the ceiling and painted the knock of the roof a different couler then the rest of the roof. AFTER THE ROOF WAS FIXED THE LEAK ON THE SAME ROOF ON THE EXACT SAME SPOT WAS...

Category : Insurance

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Country : South Africa

Hey, I've been paying cell c insurance for almost two years for 3 phones. They are only giving service for one. My son has been without a phone for almost a year and my daughter almost for 9 months . I've went to cell c countless amounts of times and not getting the service I'm paying for. If I dare refuse to pay for the phones that they don't have or pay event a cent less the phones get shut down immediately and I will get blacklisted. No one simply gives a fuck. What do I do now? So sick...

Category : Insurance

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Country : South Africa

My name is Octivia Mokgathi, i was involved in an accident on 15 December 2016.a woman by the name of Vanita Dass bumped my car with the Company car (A&K motors) from behind on the M1 high way. the company refused to pay my claim so i had to claim from the third party being Hollard insurance. The claim (JHB205318) was submitted to hollard on Thu 16/03/2017 2:08 PM to Zikhona Nojoko after i has a fuse with One sure insurance as a broker to hollard for weeks on end. Today i followed up i...

Category : Insurance

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Country : South Africa

I have an annual premium with the said company,on the 11th february 2017 i had an accident which i submitted the claim with the broker on the 13th february 2017.i further confirmed with the broker when submiting a claim that i was still covered and they verified my cover that it should be paid by the 1st of march 2017.with that in mind it means i am covered till the last day of february 2017 and anything happening after the 1st march 2017 and i havent paid the insurance is not liable.now i...

Category : Insurance

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Country : South Africa

HI MY NAME IS PRISCILLA DIAL DIRECT POLICY NUMBER 828519262. I WAS IN ACCIDENT ON THE 25TH OF JANUARY 2017, I DID ALL THAT WAS REQUIRED OF ME AS FAR AS SUBMITTTNG THE CLAIM. I WAS TOLD THAT MY CAR WILL ONLY BE FIXED/ REPAIRED ON 28 FEBRUARY 2017, OF WHICH I FELT WAS TO FOR AS THIS WILL MEAN THAT I WILL BE DRIVING A DAMAGED CAR FOR A MONTH. I CALLED DIAL DIRECT THEY INFORMED THAT WILL ASK OR SPEAK TO THE ASSESSOR IN ORDER TO FIND AN ALTERNATIVE DATE. I NEVER RECEIVED ANY COMMUNICATION...

Category : Insurance

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Country : South Africa

Cars

Category : Insurance

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Country : South Africa

Good day My name is Nhlanhla Makhaula ID NO: 820130 5592 087. i'd like to report Foschini/ Finrite for declining my Wife's Cellphone claim with excuses that it was negligence, i also demand that this claim be looked at and also be escalated to the department or someone who'll state fact no EXCUSES. The Cellphone got stolen on the Funeral day on 18/03/17 whiles being charged in the backroom not at the house where everyone was, the said Cellphone was not only in a charger but inside my...

Category : Insurance

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Country : South Africa

IN FEBRUARY I RECIEVED AN EMAIL STATING THAT THEY INCREASING MY POLICY, I HAVE SENT THEM A MAIL ASKING THEM WHY BUT I DID NOT GET ANY RESPONSE. UNTIL 09/03/2017I DECIDED TO CALL THEM AND SAID I AM NOT HAPPY WITH MY POLICY INCREASING.AS USEWILL THEY GAVE ME A NEW QOUTE ,THE A SUPRISE ON THE 11/03/2017MY ACCOUNT WAS DEBITED WITH AND AMOUT OF R733.46 NEEDLESS TO SAY I DO NOT HAVE FUNDS IN MY ACCOUNT .. I CALLED THEM TO ASK WHY THE DEBITED ME... THE ANSWER WAS SORRY I DONT KNOW . IT COULD BE A...

Category : Insurance

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Country : South Africa

I went to hollard in Daveyton mall on on the month of August 2016 to add my grandmother to my policy I spoke to Mduduzi Mthembu I did not have my grandmother's Identify Number Mduduzi offered me his work telephone number and called my mother and my mom gave me my grannies ID number I gave it to the consultant I spent over 45 minutes in that branch I asked him how much will I be debited each month he gave me the amount and told me my debit order will change starting from the month of September...

Category : Insurance

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Country : South Africa

What a horrible service I received from Game , I sent my cell phone for screen repairs on the 6/2/17 and till now the repair is not done, and I reported this matter to the Manager and she was very impatient with me and my while I was talking to her she hanged up the phone, I felt very disrespected as a customer and I had to phone her the second time and she was unapologetic at all, only in the end of our conversation she apologized but could see she just doesn't care at all. I'm very...

Category : Insurance

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Country : South Africa

What a horrible service I received from Game , I sent my cell phone for screen repairs on the 6/2/17 and till now the repair is not done, and I reported this matter to the Manager and she was very impatient with me and my while I was talking to her she hanged up the phone, I felt very disrespected as a customer and I had to phone her the second time and she was unapologetic at all, only in the end of our conversation she apologized but could see she just doesn't care at all. I'm very...

Category : Insurance

(0) Replies

Country : South Africa

Registered a new claim in October 2016 regarding substandard workmanship from the contractor named High Standard Projects. Until today no satisfactory resolution with the excused been made not to repair the kitchen cupboards that was damaged due to a water pipe burst, that flooded the entire house. Only some of the kitchen cupboard panels were replaced. Three corner units of the kitchen with granite tops are busy sacking. All excuses are made not to fixed the water damaged cupboards. The...

Category : Insurance

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Country : South Africa

Hollard Insurance didn't contact me for any insurance policy instead they sent me a document that says I have a policy with them and debited my money from January 2017 to date. I have been calling Hollard and Standard bank to get clarity of why my money was debited. No one bothered to respond to my queries instead someone sent me the Policy document that I never signed for and agreed upon. My car is financed by Standard bank and insured with KING PRICE SINCE 2013. I HAVE SENT MY KING PRICE...

Category : Insurance

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Country : South Africa

i bought a car form the guy by the name of Tobie at Riteswheels(Pretoria) in December and his service was really bad.Not even a coutersy was given to me and the car is parked now due to the expiry of the license disc and he says it is my responsibilty to get it done and i went to him end of January and end of February saying he will get it done up until today he did not.Please help.

Category : Insurance

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Country : South Africa

GREETINGS I HAVE HELD MY SONY M4 AQUA FOR A YEAR NOW EARLY JANUARY OF 2016 SINCE THEN INSURANCE COMPANY OF MTN SAID THEY WHERE GOING TO COME FETCH MY PHONE TO BE BUT SINCE THEN ITS JUST STATEMENTS AND EXCUSES..WHEN I CALL THE NEW INSURANCE COMPANY THEY DON'T PICK UP AT ALL. I FIGURED ITS HIGH TIME I MAKE A COMPLAINT BECAUSE ITS BEEN LONG I HAVE BEEN USING A LAME PHONE SINCE THEN. PLEASE HELP ME OUT BECAUSE NOW THE PHONE IS NOT EVEN SWITCHING ON AT ALL. KIND REGARDS

Category : Insurance

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Country : South Africa

I lost my phone on the 15th February , I claimed on the 16th February, after a week a got a call saying that I lost my phone at the public space therefore my claim is rejected . When I join the insurance they was nowhere it says when lost on public space my phone won't be covered by insurance. therefore I think I am treated unfairly on this issue I needed a proof where I have signed the insurance forms where it says if phone is lost on the public space is not covered and so...

Category : Insurance

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Country : South Africa

PWV accepted my invoice for the repair on my vehicle for the accident which i was involved with one of their client Kiepersol poultry. After all up and down to validate the claim, on the 02 March sent me acceptance of offer form to settle the invoice but until today the payment hasn't been done. Consultant Christelle tell me she cant even give me a date when the payment will be done so i must just wait until such time. It is unfair to wait day in and day out to get the money so that i can be...

Category : Insurance

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Country : South Africa

On the 5th of February,I was travelling from Tzaneen towards Polokwane. I got stuck on the R71(Modjadjiskloof road) + - 10km outside Tzaneen around 7pm with my 7year and 8 months old baby. I then called the AA requesting roadside assistance. The AA advised that they will send someone to tow the car. The AA also advised that I will have to pay cash for the tow and I agreed. I asked the AA to arrange some form of security because where I got stuck was unsafe. I waited on the roadside, with my...

Category : Insurance

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Country : South Africa

Insurance name: Alexander Forbes policy number 827216-3. Its a car and house hold insurance. I disclose that my bathroom window and the kitchen door do not have burglars when I took the policy. I was told to put the burglars by February 2016 so that my policy would go down. 3 weeks back my house was broken into through the front door which has the burglars. A TV, laptop, shoes and internet router were stolen. the burglar door and the door were broken. the insurance is refusing to pay even...

Category : Insurance

(0) Replies

Country : South Africa

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