Insurance Complaints

I contacted one plan on the 18 October to advice them my card has been exp. Contact them on the 11 Dec & 9 January 18, April 2018. Still they didn't delivered my card. They keep on promise the card will be delivered in 72 hours. I cant claim but they expect their payment per month !!!!

Category : Insurance

(0) Replies

Country : South Africa

hi I have been contacting my current insurer for more than 24hrs now I have been experiencing difficulty with my claim, I recently bought a Hyundai j7 brand new from a Hyundai dealership, my car has been smashed in the passenger window in Pretoria on the 10/07/2018 I reported the case via the police and first for woman same time, I also contacted them yesterday in the morning I spoke to a male assistant named lerato, he told me that I wont be covered cause my policy is not valid due to the...

Category : Insurance

(0) Replies

Country : South Africa

My mother passed on last February we got the money this year February but not what my mom left for us it was short and when we called the call centre they said gepf does second payment but now they telling us they is no money please help [email protected]

Category : Insurance

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Country : South Africa

My name is Tiffany Phakathi. I forwarded a claim on the 12th of JUNE 2018 for a lost cell cell phone via Edgars, who I bought the cell phone from and insured by Finrite. I didn't receive any feedback till I filed a complaint with the retail store and 4 days later i got a call from a Person by the name of Susan Seti who told me my claim was approved on the 13th of June and I should make payment for my excess which I did within 4 hours of receiving the call and I forwarded the proof of payment...

Category : Insurance

(0) Replies

Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

(0) Replies

Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

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Country : South Africa

OUTSURANCE NOT WHAT THEY SAY THEY ARE!! THE CONSULTANT: NUNU MAHLOBOGOANE AND MOLEFE NATHA NOT VERY HELPFULL IN WHAT THEY APPRENTLY TRAINED TO DO JUST PASSING THE BUG, CANT SOLVE PROBLEMS. BAD SERVICE FROM OUTSURANCE WHEN I CALL THEM AND ASKED TO SPEEK TO A MANAGER TO SOLVE THIS MATTER OUT THE MANAGER IS NOT IN AND THIS IS HOW THEY COVER FOR EACH OTHER AND WE THE PEOPLE THAT PAY OUR ACCOUNTS UP TO DATE ALWAYS ON THE LOSING END. THIS HAS BEEN GOING ON FOR MORE THAN 6-8 WEEKS IF NOT LONGER.

Category : Insurance

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Country : South Africa

hi there, i joined miway car insurance and i was rewared with a voucher which i had to claim within 48 hours, this was on the 08/06/2018 and there was a number given to me to claim the voucher, there number is invalid as it kept on saying please hold while we transferring you until it drops, till today am still unable to get through to that number number is 0861 000 517.

Category : Insurance

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Country : South Africa

I would like to share my dissatisfaction with the way I have been treated by LIBERT LIFE unclaimed benefit department. I personally went to their department after I have been traced by the tracing company. I personally went there to find out if the benefit were due to me the lady named Mpho Lekalake checked on the computer screen and confirmed that it was for my late father. I was send to Master of High Court to get LOA, and personally went back to give her the documents. I was surprised few...

Category : Insurance

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Country : South Africa

I took my cellphone in for repairs to CNA at The Grove mall in Pretoria on 24th March 2018. its the 4th of JUNE 2018. After an inquiry on 1 June 2018, I discovered that my cellphone is still at the shop!

Category : Insurance

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Country : South Africa

On the 11 April 2018 at 23h35 I called the emergency line to request an ambulance assistance. I spoke to a lady called Olga whom when I asked for the reference number for the call she said I can use her name as reference for our call. My son was having a difficulty breathing and running a high temperature. I was away from home and my wife was alone at night with a sick child and we could not get help from you. Olga stated that it is not a life threatening incident and we should find...

Category : Insurance

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Country : South Africa

took up a policies with Lberty around 4 years now I picked up a condition about 2 years now. when put a claim to them they are holding me to non-disclosure due to me GOING to my GP FOR BACK PAIN AND GIVEN PAIN MEDS 10 YEARS BACK .THEY WANT TO ONLY PAY 10%IF I ACCEPT THE OFFER OF HAVING MY BACK AND SPINE EXCULED FROM MY COVER.I TOOK IT UP TO OMBUDSMAN WENT ON FOR 2 YEARS NOW THEY SAY ITS BEEN TO LONG AND WILL CANCELL MY POLICIES AND PAY ME THE PREMIUMS PAID LESS THE COST THEY PAID TO GET...

Category : Insurance

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Country : South Africa

MCHUNU:THIS POLICY I COSTING ME TO BE LIABLE OF PAYING UNECCESARY CHARGES. I EXPLAINED MYSELF THAT,I DO NOT LIKE TO SEE YOU LOKING PAYIMENT UNLESS IT IS THE END OF THE MOUNTH. THANKS.

Category : Insurance

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Country : South Africa

Hi On the 7th of April at about 11pm we had an accident . I had to call my insurance affinity and the guy By the name of Edwin Khomo he told me I do not have the insurance policy with the affinity and I have gave him my policy and he told me that they have been advice not to do anything on these policy numbers . I was in an accident scene the whole night and my insurance had let me down and the police towing truck tow the truck in the morning. I called affinity to get clarification...

Category : Insurance

(0) Replies

Country : South Africa

On the 02.05.2018 I went to FNB Bank city branch regarding my money that was debited from account for a life policy that I had already asked them to cancel. I was told by the consultant and the team leader that they won't be able to reverse the debit order and that I should could speak to someone in the call centre. They put me through and they consultant that I spoke told me that they don't have proof of the cancellation and therefore they won't refund my money. So when I got back to the...

Category : Insurance

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Country : South Africa

I have nerver recieved such an attitude as a customer in my enttire life. The way he greeted me and telling me that they have been explaining to me how their insurance work. Firstly, Ive been paying for my insurance every month. I submitted a claim and they sent sms to aknowlege the claim. on my claim from there was a question i did not understand which higlighted with a question mark. No one came back to me. they called me today and the agent gave me an attitude and he said they saw the...

Category : Insurance

(0) Replies

Country : South Africa

I have never recieved such bad service in my life I have been trying to claim from Hollard for a funeral for over a week I have spoken to 10 different people and all of them gave me different stories sad part is the funeral is passed already and yet the funds have not been paid out I have send emails,I even send a complaint to their complaints department and yet no one got back to me I had to go borrow money for the funeral and now its a story getting Hollard to pay out Good day The...

Category : Insurance

(0) Replies

Country : South Africa

Since 2016bI have been receiving complaints from MBD inc re an accident that was not mine they even got my ID number Fone number 0115604047 ref number 0278000509088535 I have called hundreds of times and told them this is another Lyn Crawford and this claim was settled by her insurance company.I am at my wits end to end this harrasment

Category : Insurance

(0) Replies

Country : South Africa

I have this e-mail to MIWAY on the 16 April and till today no responds was received Bridget Mohloba Apr 16 to settlements Hi, I have a complaint about my excess amount, I was never notified that my excess goes up every year. I hardly get any yearly updated schedule unless I request it. I only received it now as I was submitting a claim to my surprise there is an increase of premiums and excess. Another thing as per schedule it's written as...

Category : Insurance

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Country : South Africa

I was involve in accident on the 29 March 2018 at around 4am and I called the insurer immediately but the towing truck only arrived after 2pm and my car was with him in King Williams Town for 2 full weeks and 3 days. I submitted all the necessary and required documents before the all the document that were required In the 2nd week the assessor went to assess the damaged on the vehicle and the insurer concluded to write off the vehicle. I then told them I want my Car back. on the 19 April...

Category : Insurance

(0) Replies

Country : South Africa

I am policy holder of Absa Indirect, I made a claim 8 weeks ago and I have been taken from pillar to post, Im being told that an order has been made for the car parts , I waited when I call again I'm told that the claim has not been processed, somebody will call me as soon as its done I don't know what to believe now I'm driving around a car that is not road worthy as if I don't have an insurance BUT ABSA STILL DEBITS MY account or a service that is not rendered. I DONT KNOW HOW LONG I SHOULD...

Category : Insurance

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Country : South Africa

I was insured with King Price insurance since 2014. On the call were I took out the insurance they did inform me that the vehicle should have a tracker -(as I discovered when they send me the recording…) So for 4 year all our premiums were up to date. Not 1 follow up call from King Price if someone contacted me to fit a tracker or to confirm that I already have a unit fitted. According to the King Price call center some one from a tracker company was suppose to phone me to arrange...

Category : Insurance

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Country : South Africa

I'm a first time home owner. I bought my property almost 3 years ago. I was approved by all the banks on the loan but when with ABSA as I have been with them from the start. they were also the only bank that requested plans for the property. as I first time buyer this gave me peace of mind. I loaded a building claim on the 23/03/2018. contact was made by the contractor and then the assessor. the assessor informed me that the building work was not done to standard, "my question was, why then...

Category : Insurance

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Country : South Africa

I refer to you email correspondence reference: 418268014 and 418268730 In correspondence 418268014 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is fraudulent. Please provide proof that the claims were fraudulent and give details of why. ...

Category : Insurance

(0) Replies

Country : South Africa

The handling of a claim resulting from an incident in December 2017 has still not been resolved. Not the first time that this company has been mentioned regarding lack of service, communication and delivery. Multiple emails and calls from Insurance Broker ignored. Luckily the vehicle is in a drive able/roadworthy condition.

Category : Insurance

(0) Replies

Country : South Africa

For the past month and a bit I have tried unsuccessfully to communicate telephonically during working hours with the call centre. You can only submit a claim telephonically. The other day I sat in the bank on the phone for 45 minutes and eventually gave up. The only time I have been successful is at 8 o' clock in the morning. If you have any further questions you are just not able to get through. I am now cancelling the insurance and that is also proving to be a challenge. I just hope someone...

Category : Insurance

(0) Replies

Country : South Africa

I have a breakin on noticed on 19th March and I had to write to Oakhurst consultant called Thembelihle whom on the 27th requesting assistance of how to lodge this claim and also needing clarity on confusing clauses on their home content policy to date i have received no response even just a decent acknowledgement of my email

Category : Insurance

(0) Replies

Country : South Africa

I was recently involved in a car accident and I was insured with Absa I-direct. I lodged a claim the following day and handed them the required documents. I had to wait for almost a month for them to investigate and after all that, I had my claim rejected and then afterwards, knowing that I no longer have a car and they didn't handle my claim properly, they still want to debit from my account. What kind of business does that and isn't accidents the reason why we have insurance and just...

Category : Insurance

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Country : South Africa

Good day I am really concerned about how AON handled my Claim – Claim Ref# 51556397 The City of Joburg sent a technical report to AON Friday, 23 February 2018 about the incident that my Claim however AON only made their first contact with me on Tuesday, 13 March 2018…..more than ten (10) days after receiving the technical report and, the contact was only made after I have made a call to the. Meaning that I should have waited for a longer period and I have no doubt about that....

Category : Insurance

(0) Replies

Country : South Africa

My work email address [email protected] Telephonic conversation with miway not to debit my account until I cancel my outsurance,the agreement as been breached miway debited my account, causing financial difficulty therefore I want miway to refund my debit and cancel my miway insurance with immediate effect Mr S naidoo

Category : Insurance

(0) Replies

Country : South Africa

Good day, I am writing this after the poor service I got from Budget Insurance concerning one of my insured items(TV LED SCREEN 55") which was scheduled up for repair on the 09/03/2018 and that was interdepended to the availability of their chosen supplier. On the 09/03/2018 I spoke with the lady by the name(Lusinda Daniels-consultant) who promised me that she will assistance in speeding up of the claim. The supplier(Appliance Care-0118494144)came to collect the TV from where I am staying,...

Category : Insurance

(0) Replies

Country : South Africa

I have submitted a claim on the26 February 3018 I submitted all required documents for my mother waiting period was over I have made 8 payments to hollard they even debited the 9th after I submitted the claim .they told me to submit a medical report which I did they told me it was filled incorrect I needed to go back to hospital to I did I submitted again they told me it was incorrect again I went back to hospital and submitted the 3rd time.now I've been calling them its been three weeks they...

Category : Insurance

(0) Replies

Country : South Africa

i registered a claim on or about December 28 2017.the claim number was given to me on Janruary 2 2018.A Service provider was sent out to do an estimation of the damage within a couple of days.But since then i have recieved the worst service posible.I have been told twice that the service provider would be at my place to carry out the work,this has still not happend.After being let down the second time i was told by a supervisor or line manager that a new firm would be found to do the work...

Category : Insurance

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Country : South Africa

i had a policy and i was never paid out they said i did fraud i need assistant from you

Category : Insurance

(0) Replies

Country : South Africa

CONFIRMATION OF CAR INSURANCE TO SUBMIT LETER TO WEST BANK, PLEASE SEND LETER TO WEST BANK AND TO [email protected], FIND ATTACHED DUCUMENTS

Category : Insurance

(0) Replies

Country : South Africa

Good Evening My name is Lucy Mphuthi I one of the innovation client who is having a top up insurance with innovation group. Last year on the 15th of December I was involved in a car accident whereby my car was declared as a write off that's when I claimed with my vehicle insurance which is auto and general. My insurance paid the market value of the vihicle whereby I had a shortfall. That's when I decided to call the other insurance which is Trafficc insurance to pay for my shortfall. The...

Category : Insurance

(0) Replies

Country : South Africa

I reported the accident with my insurance on the 24 December 2017 at Esikhawini 3887 H2 section.They organise a tow Truck to come and tow my car from the accident scene to Durban Harvey's panelbeaters.On the 26 January I had a call from the insurance telling me they are going to bring my car back because they rejected my claim.The panelbeaters they have already started repairing my car.They ask me to continue with it,which was the good advice.Then reported the matter with Dispute and...

Category : Insurance

(0) Replies

Country : South Africa

I reported my damaged iPhone 6 on the 21st February to the Insurer which is ABSA iDirect and they indicated that they will send a service provider Platinum Repairs, A week later the phone was not collected with Platinum Repairs sending emails that they are trying to get in touch with me, meanwhile I had no missed calls on the loan phone I am currently using. I emailed them and asked that they come collect by on Tuesday 27th February at 4pm. The courier service they sent, Courier Guy, arrived...

Category : Insurance

(0) Replies

Country : South Africa

Complaint for SANLAM Took out a policy with Sanlam life. Email received dated 28/08/2017 stating policy issued. first debit went off on 28/09/2017. 6 premiums have been paid. on 04/03/2018 one of the dependents passed away and I claimed. Iam now advised the policy is within 6 months Iam disgusted by the service I'm receiving here and advice given by the adviser. If Sanlam is not willing to pay my claim. They should cancel and refund all my premiums.

Category : Insurance

(0) Replies

Country : South Africa

I'm an FNB client for a long time since I was 19 years old now I'm 40 and what I now currently going through with FNB is horrible in a sense that even the senior management of this finance institution are failing and unable to help. I do have a problem that I lost my job and want to carry on paying my funeral and law cover, but the problem now is that I still want to pay my both those covers that I have with FNB over the counter but they are telling me they don't have an bank account number...

Category : Insurance

(0) Replies

Country : South Africa

policy 6005801 6009705850 Sifile Nomana Glorie made a claim for her late sister inlaw her name is Mditshwa Nonkumbulo Grace her id no 5910290271084 but metropolitana did'nt pay her claim becouse there is outstanding premuim although the policy has been pay on January they declined claim

Category : Insurance

(0) Replies

Country : South Africa

My name is Weziwe Wendy Pahleni i bought a car through absa vehicle finance and i was advised to also take the credit life insurance incase of retrenchment or death which i agreed. Now i am retrenched and i have been trying to get hold of the credit life department but they keep on putting me through on these phone calls that plays music untill it cuts off. I am frustrated now because i am unable to pay my due car installment yet when i took that insurance they promised me that in the...

Category : Insurance

(0) Replies

Country : South Africa

I gave my phone in to be repaired with an claim with all of the paper work, at first Cell c told me that they are struggeling to get thru to the insure company, then i went in to get the files and send it in my self, i emailed the files to c surance, i got my ticket and then i called them to find out what i need to pay in. But everytime i call then i sit at caller 25, and waiting to speak to them for an hour and a half, and when i get thru, the line drops. And i have to start from the start,...

Category : Insurance

(0) Replies

Country : South Africa

Good day On the 23rd of November I went to Telekom in Sandton as I wanted to take a laptop contract. I was assisted by Thelumusa and my contract was finalised but as Thelumusa gave me the laptop, the other things were missing like external hard drive and the router was not the one which was advertised on the pamphlet. Then I told musa to cancell the contract as it is a wrong advertisement. But at the end of December I was debited R533 of which I went to the bank for it to be reversed.then...

Category : Insurance

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Country : South Africa

they find every excuse not to pay claim,we experiend a hail storm in the south of joburg, this resulted in my roof and ceiling been damaged Oakhurst refused to pay saying that the roof was not maintaced properly bunch of f***king assholes

Category : Insurance

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Country : South Africa

I sent documents confirming loss of my phone Samsung J5 at Promenade Store on the 11th jan 2018. I still haven't received any response. I'm disappointed

Category : Insurance

(0) Replies

Country : South Africa

My name is Hypercia Mnisi, I just bought a brand new car that was recently damaged badly by the storm. The was just 9 days with me, I immediately contacted my insurer and they towed the car on the 2nd of this January 2018. I was informed that I shouldn't worry about anything, there's an assessor that will be assessing my from where they took, and he will be in contact with me during the assessment, but nobody called me during the assessment, the reason I went for a brand new car is that I...

Category : Insurance

(0) Replies

Country : South Africa

HI my name is Joseph Thamae my ref. no:CAR-67382-107 I logged in a call on the 08/01/2018 for my TV to be collected till this day my TV is not been collected.the reason why i lay this complain is that it is not the first time i ask my appliance to be fixed and 2 years ago the service was delighting but now is bad, worse. so solve this problem or face a slow sinking ship. regards

Category : Insurance

(0) Replies

Country : South Africa

Hi i am Antonio Dias, i had a burst geyser on the December holidays.phoned standard bank home owners insurance and till today no reply the phone keep on ringing please hang on the lines are busy.i replaced the geyser at my cost so why pay the insurance. i tried again in January to phone one lady answered and put me thru to the claims department i waited over 1/2 hour no reply therefore i say standard bank the best is you close down after long term client ,still my problem for claiming is...

Category : Insurance

(1) Replies

Country : South Africa

My household insurance is with SBIB, To get to speak to someone takes them over one hour to answer the phone. it has been 3 occasions and all 3 times they take more than an hour to answer. this is cost per call, is around R100 + for time holding on. as I type I am still holding on now currently for 1 hour 18mins. what are the CEOs doing about this. very disappointed. my services has not yet been taken care off and I am trying to get information to help sort out my house. the nos are...

Category : Insurance

(0) Replies

Country : South Africa

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