Insurance Complaints

Oakhurst insurance, refuses to pay out a car insurance (var hire benefit of R3400-00 upon my vehicle being involved in a accident on the 02January 2017 platinum cover claim no. MAZANS0001000 whereas IWYZE is still busy processing my claim to fix the car,OAKHURST refuses to pay a valid policy for car hire I'm in possession of policy documents stating this. Id. 6807275857086

Category : Insurance

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Country : South Africa

Since i put my claim last year 05 February 2016 till today i never receive my money my problem is most of administrator there they are not co operating when i phone them they can tell you what ever they want to tell you they dnt care about the pain you going through to live without money here in johannesburg is very rough if you dnt have money to survive when i go to them they keep promising me an empty promises am tired because of their behavior i am not if is the way they doing their...

Category : Insurance

(0) Replies

Country : South Africa

I took out a funeral cover and life insurance for my brother with hollard in 2013. He passed away on the 10/01/2017. He passed away without an I.D document. He applied for one in 2015 in East London and has been very sick since then so he never went to collect it. Now he passed away having never had fetched it. We went to home affairs and they made his death certificate using his birth certificate and stamped it. Now the problem is that Hollard wants an I.D document and we are in no...

Category : Insurance

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Country : South Africa

i was involved in a car accident on the 25th december 2016, i then called cartrack for roadside assistance as i have an extra benefit (happy button) while i was busy on the call going through all the security questions which i was done with and was waiting for them to come back to me. while waiting for them i got mugged gunpoint on the scene and i waited and waited for their assistance as they were my only hope since i did not have a way of making communication to anyone as my phone was...

Category : Insurance

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Country : South Africa

Avbob didn't pay my sister's policy hwen claiming after her son died as he was covered and they saying she is owing 2 months on her amount of R224. On documents that she received at Avbob, there is a statement says that"any debt that owing to the policy will be deducted on the amount that the policy have to pay out". when my sister went for claim, she was promised that if any problem occurred during claiming process she will be contacted else else she will receive the money on her...

Category : Insurance

(0) Replies

Country : South Africa

Submitted affidavit for a phone that was stolen (Samsung j3) last year and stil waiting to hear about the claim but haven't received feedback as to when I'm getting a new phone

Category : Insurance

(0) Replies

Country : South Africa

I have cancelled my insurance on 04/01/2017 On 09/01/2017 I send a email to them to refund my premium and Charney replied and said that the money will be back in my bank account in between 2 - 3 workng days . On 12/01/2017 , I emailed again to tell them that the money is not in my account and she said sorry for the delay but the manager signed the autherisation only then . Today is 16/01/2107 and the money is still not in my account and the don't answer my emails

Category : Insurance

(0) Replies

Country : South Africa

Hello Peter My name is Pinkie. I am writing to register a complaint with the intention to seek your intervention. I have a contract tablet that I bought from Vodacom and it is ensured. The insurance is still active. The tablet was stolen in December 2016 whilst shopping for Christmas. I went to Vodacom to inform them with the intention to recover it through my insurance . My claim is unsuccessful because they say that the number that I have used is not the one that I have insured. I was...

Category : Insurance

(0) Replies

Country : South Africa

I have had the WORST service from Miway! 1. I changed the insurance on my car from my mum to my own in February last year. Now that I needed to submit a claim, I am told that firstly, my policy was not activated (despite paying the higher premium!!!) and that i have a claim made under my name which is not mine!! 2. I have been trying to follow up on a claim I submitted a month ago and have done so 6 times! No body called me back until I switched the 'reason for call' from 'claim...

Category : Insurance

(0) Replies

Country : South Africa

I am fuming because of this letter that I have received from them. We had a lot of rain over the beginning of the new year and I have a little bit of damages on my house. I live in Kathu, so the contractors are limited and they where still on vacation as by law. I have arranged with a contractor to give me a damage report and a quotation. Meanwhile Discovery has send me a letter that says I am withdrawing my claim. This is not true. They have still to give me feed back on a claim of...

Category : Insurance

(0) Replies

Country : South Africa

Hi I'm not happy at all with the service at old mutual,I requested my withdrawal sevings at old mutual on the 20/12/2016 but even know i didn't get it.When i 'm calling them ,they dont give me a valid reason.So please can i get help on this problem its been long waiting for my money. My Policy no:17513263 Thanks Siviwe (0780041837)

Category : Insurance

(0) Replies

Country : South Africa

Hi I requested my withdrawal sevings at old mutual on the 20/12/2016 but even know i didn't get it.When i 'm calling them ,they dont give me a valid reason.So please can i get help on this problem its been long waiting for my money. Thanks

Category : Insurance

(0) Replies

Country : South Africa

i was rear-ended July 2015. My insurance 1st 4 women resolved the accident with the 3rd party and my vehicle was sent to Ross Champion Mahatma Gandhi road - my car was there for 1 month and no alternate vehicle offered as i had no car hire on my cover. vehicle was picked up a month later with me sorting out the part problem other wise i would have had to wait a further 2 weeks - since then my car boot and doors are leaking and the paint is peeling - constant badgering to the insurance and i...

Category : Insurance

(0) Replies

Country : South Africa

Hi I am John Kevin Hogan ID NO: 640921 5145 084 Address: 13 Ellis Drive Wright Park Springs Gauteng Contact Details: [email protected] 082-9315519 I have two Decoders the Main & Dual. In about February The main Decoder Blew & was replaced With an EXPLORER Decoder. Knowing that I am Insured for Both Took the Decoder home Connected & carried on Watching. As Always Payment ON TIME for DECODER & "INSURANCE" every Month till Last month the Explorer Blew due to...

Category : Insurance

(0) Replies

Country : South Africa

As a Standard Bank client for closing in on 50 years, I have recently been shocked at the level to which Standard Bank’s insurance arm (SBIB), has sunk in both market competitiveness, the manner in which it operates and the way it treats its clients. Having been a Standard Bank Insurance Broker client for some 16 years, I had recently noticed an alarming increase in my insurance premiums and, having last claimed some 10-odd-years ago, enquired the reason(s). I was told on several...

Category : Insurance

(0) Replies

Country : South Africa

I SUBIMTTED A CLAIM WITH NKADIMENG MOGANEDI ON THE 07/12/2016, AND REQUESTED AS COURTESY CAR AS i USE MY CAR TO TRAVEL TO WORK AND SOMETIMES i HAVE TO SEE CLIENTS AS WELL. i WAS ADVISED TO TAKE MY CAR TO A PANEL BEATER IN BOOYSENS TO HAVE IT CHECKED OUT AND CHECK THE EXTENT OF THE DAMAGE. i TOOK IT THEY CHECKED AND I WAS ADVISED NOT TO DRIVE IT AS IT WAS NOT SAFE. i REQUESTED A COURTESY CAR AS I USE MY CAR ON A DAILY BASIS TO TRAVEL TO WORK AND SOMETIMES i NEED TO SEE CLIENTS AS WELL. THE...

Category : Insurance

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Country : South Africa

On the 29th of November 2016 I went to old Mutual branch in Grahamstown to surrender my retirement fund I received an excellent service. I was told that it would take 7 days, seven days passed called call centre was told it would take up to 15 days. I called again after 15 days was told it would take up to 21 days due to checks with SARS. They said last day is the 3rd of January due to holidays in December and the fact that it only reached them on the 7th of December not 29th November. I...

Category : Insurance

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Country : South Africa

Had an accident late November and made a claim according to their consultant they were proccesing my claim,weeks later I called for an update and a consultant named Mimi said she doesn't have all the necessary documents to proceed with the claim yet I have previously sent all the documents required,I resent the documents to her she didn't respond.weeks later I sent her an email she didn't respond.i called the insurance and got a guy named Andile he said he will get my documents from Mimi and...

Category : Insurance

(0) Replies

Country : South Africa

I gave my phone in for repairs on the 18/8/16 Samsung G355 Core 2 cell nr: 0740735731 at The Grove store PTA, when I called on the 13/9/16 I was told that the phone was send to CSurance florida they could not pick in up on there system since it was a replacement handset, it was received there on the 7/9/16 by Roxy and was not repaired yet they changed their systems. After numeruos calls in October I still had received any feedback from them, in November I was send from csurance to cellc and...

Category : Insurance

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Country : South Africa

On Yesterday my car broke down and i contacted King price road assistance. This was yesterday at 12. The next day and still no towing. Every time they gave an excuse the towing vehicle broke and another place was contacted. Then this towtruck got a flat wheel. Every time an excuse. My 2year old chils was sitting in the hot sun 3 hours waiting yesterday. This is the worst service ever

Category : Insurance

(0) Replies

Country : South Africa

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