Insurance Complaints

I recently joined Auto & General insurance company, after I was warned by a lot of people I know that they are the worst insurance company to do business with. Today I arrived at tiger wheel and tyre Wonderboom after my rear tyres were damaged. I submitted a claim, photos and a quotation that was asked from me by an agent who was assisting me called Nomsa. I arrived at Wonderboom at 12:00 today and waited for a response regarding my claim. I kept on calling, not the other way around and got...

Category : Insurance

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Country : South Africa

hi i took insurance cover in September 2018 with absa-idirect insurence , now that i have been involved in an accident im told that i did not disclose the claim that was not paid in 2016 from a different car, i dont undesrtand why i cannot be covered since my premiums are up to date and their bases of rejection cannot be found since the involved car in an accident is not even mentioned on the tape/disc they send me today 05/11/2018 i also dont undestand why i was not made aware that im...

Category : Insurance

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Country : South Africa

Clientel sold unlawfully one of their products to my Aunt by illegally swipping her bank card so that they can run unauthorised debit order that she cannot even reverse it at the bank. Now my aunt must suffer cause of the clientele bogus and scammers so called consultants who stand in the malls and rob innocent people of their hard earned and last money. Clientel so called consultants use a small device to steal peoples' money . They make you swipe your bank card and enter pin code by so...

Category : Insurance

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Country : South Africa

I lost my on 5 September 2018 I completed the claim form when I phone the insurance company they're taking me from pillar to post, they always say they will call me. back but they never call me back not even once or they're always off line but money is being deducted on my bank account, I wrote emails nothing has changed, I still don't have a phone, I spoke to peace, nomonde I forgot others, just want them to replace my phone that's all Thanks advance

Category : Insurance

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Country : South Africa

Contacted Doves on the 15-10-2018 @around 15H48 spoke to Zinhle confirmed that I was able to claim as my mother inlaw had passedon AND she even sent me the claims form to fill in AND send it back, on Tuesday the 16 October spoke to a lady by the name of Mechale who confirmed as well that they will be assisting me with a claim AND the deceased with be fetch from Bara hospital to their pallor in Bramfontain arrangement were made on Wednesday as they were suppose to fetch the deceased I was...

Category : Insurance

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Country : South Africa

Vuyani Mbovane cantact 062 342 7091

Category : Insurance

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Country : South Africa

Complaint submitted for Vuyani Mbovane ID Ticket no.498853 to the Csurance that has to pay for the phone to be repaired . ref no. is GPJOH292619 from cell c got that on the 22SEP 2018.

Category : Insurance

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Country : South Africa

I submitted a cell phone for repairs not getting sounding answer from the company. It was on the 28 of Aug. when i do so and again on the 20 of SEP.2018 to date no solution to that. I am paying every month all of what is due to them and have insurance with them that i pay to every month since APRIL. Can you have something to solve this. Regards from Vuyani LM Mbovane

Category : Insurance

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Country : South Africa

Do not EVER, EVER take insurance from cellsure through Vodacom, this is a scam as they take weeks to reach, do not respond to e-mails or telephone calls. Most pathetic service(non-service) ever.They will under insure you at store level and then expect you to pay for their mistakes, plus their excess amount, money making racket!! Palesa Jonothan and her supposed manager Patricia ignore e-mails, do not return request for call, always busy, even still on lunch at 14:55. This is why nothing...

Category : Insurance

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Country : South Africa

ive been dealing with cell surance since last week in regards to a stolen headset every time i call them they show complete disregard to me and my claim i keep on getting lied to where they say stuff like my ticket number has been mixed up with someone elses claim but before we start each conversastion i give them my id number and they call me by name so thats a lie ive tried calling countless times where the phone gets dropped on me and i pay my insurance every month so the problem isnt from...

Category : Insurance

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Country : South Africa

GOOD DAY, I HAD A BURGLARY ON 6 JULY ...AND STILL MY CLAIM HAS NOT BEEN FINALIZED? DO NOT GET UPDATES CONSTANTLY AND I REALLY FEEL THAT THE SERVICE IS VERY POOR. I KEEP ON LEAVING MESSAGES BUT NO ONE PHONES ME BACK.

Category : Insurance

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Country : South Africa

Thank you for trying to manage the situation however I do not see how you will resolve the issue at this stage. The situation has spiraled out of hand and is beyond remedial. I feel very aggrieved and I plan to take this head on, I don't even care how much money I spend on legal fees and I will do everything necessary to expose this issue as I am sure that as a director of a company I am not the only client who is having this issue. People must know what they are getting themselves into when...

Category : Insurance

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Country : South Africa

My husband have a policy at Metropolitan from 1996 to date(14 August 2018), we want to surrender this policy. Our financial advisor requested paperwork from Metropolitan to surrender this policy. It took them 2 weeks just to find the policy on their system Then it took them almost a week just to e-mail the surrender paperwork to our advisor. Paper work was filled in and submitted on the 26 July 2018. We are still waiting on any response from Metropolitan to date(14 August 2018)

Category : Insurance

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Country : South Africa

I have called the call centre on many occasions to ascertain when my pension will be credited to my account. I have had excuse after excuse and am now at my wits end. There is never a supervisor to assist, and false promises have been made. Please could someone call me urgently. Fred Wallace 0824428445

Category : Insurance

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Country : South Africa

my name is Sello Elvis Selowa. I do have two policies with Old mutual (16139553 and 16980575. old mutual is debit my account every months for this two policies and when I went to old mutual branch. I was told that the system does not pick my profile . there is someone by the name of SS Selowa that I do not know who seems to be appearing on my policies. I escalated it to old mutual on email and notified by financial adviser who was taken from pillar to post, she was also informed that I do not...

Category : Insurance

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Country : South Africa

I visited absa bank on Anton lembede formerly known as smith street in Durban, to have my first names updated as I recently updated them at home affairs. The documents on hand were my green bar coded id book ,smart card id ,confirmation letter from home affairs.aswel as the proof of residence ,which in a form of my water bill from eThekwini municipality/department of water. the consultant ( Priya Naidoo) requested the documents then I handed her the documents ,she then advised me that she...

Category : Insurance

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Country : South Africa

I contacted one plan on the 18 October to advice them my card has been exp. Contact them on the 11 Dec & 9 January 18, April 2018. Still they didn't delivered my card. They keep on promise the card will be delivered in 72 hours. I cant claim but they expect their payment per month !!!!

Category : Insurance

(0) Replies

Country : South Africa

hi I have been contacting my current insurer for more than 24hrs now I have been experiencing difficulty with my claim, I recently bought a Hyundai j7 brand new from a Hyundai dealership, my car has been smashed in the passenger window in Pretoria on the 10/07/2018 I reported the case via the police and first for woman same time, I also contacted them yesterday in the morning I spoke to a male assistant named lerato, he told me that I wont be covered cause my policy is not valid due to the...

Category : Insurance

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Country : South Africa

My mother passed on last February we got the money this year February but not what my mom left for us it was short and when we called the call centre they said gepf does second payment but now they telling us they is no money please help [email protected]

Category : Insurance

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Country : South Africa

My name is Tiffany Phakathi. I forwarded a claim on the 12th of JUNE 2018 for a lost cell cell phone via Edgars, who I bought the cell phone from and insured by Finrite. I didn't receive any feedback till I filed a complaint with the retail store and 4 days later i got a call from a Person by the name of Susan Seti who told me my claim was approved on the 13th of June and I should make payment for my excess which I did within 4 hours of receiving the call and I forwarded the proof of payment...

Category : Insurance

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Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

(0) Replies

Country : South Africa

Legal department is failing me. I was shot on duty by my own member now my civil and labour matter has taken so long that im running out of time. The attorneys apointed wanted to withdraw and withv3 months left i was informed that its best that workerslife rather give me other attorneys yo handle my civil matter but now again we hitting a wall because of workerslife not responding and it takes ages if u call workerslife . Im sorry but really now im getting fedup with workerslife. 7164409-1...

Category : Insurance

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Country : South Africa

OUTSURANCE NOT WHAT THEY SAY THEY ARE!! THE CONSULTANT: NUNU MAHLOBOGOANE AND MOLEFE NATHA NOT VERY HELPFULL IN WHAT THEY APPRENTLY TRAINED TO DO JUST PASSING THE BUG, CANT SOLVE PROBLEMS. BAD SERVICE FROM OUTSURANCE WHEN I CALL THEM AND ASKED TO SPEEK TO A MANAGER TO SOLVE THIS MATTER OUT THE MANAGER IS NOT IN AND THIS IS HOW THEY COVER FOR EACH OTHER AND WE THE PEOPLE THAT PAY OUR ACCOUNTS UP TO DATE ALWAYS ON THE LOSING END. THIS HAS BEEN GOING ON FOR MORE THAN 6-8 WEEKS IF NOT LONGER.

Category : Insurance

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Country : South Africa

hi there, i joined miway car insurance and i was rewared with a voucher which i had to claim within 48 hours, this was on the 08/06/2018 and there was a number given to me to claim the voucher, there number is invalid as it kept on saying please hold while we transferring you until it drops, till today am still unable to get through to that number number is 0861 000 517.

Category : Insurance

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Country : South Africa

I would like to share my dissatisfaction with the way I have been treated by LIBERT LIFE unclaimed benefit department. I personally went to their department after I have been traced by the tracing company. I personally went there to find out if the benefit were due to me the lady named Mpho Lekalake checked on the computer screen and confirmed that it was for my late father. I was send to Master of High Court to get LOA, and personally went back to give her the documents. I was surprised few...

Category : Insurance

(1) Replies

Country : South Africa

I took my cellphone in for repairs to CNA at The Grove mall in Pretoria on 24th March 2018. its the 4th of JUNE 2018. After an inquiry on 1 June 2018, I discovered that my cellphone is still at the shop!

Category : Insurance

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Country : South Africa

On the 11 April 2018 at 23h35 I called the emergency line to request an ambulance assistance. I spoke to a lady called Olga whom when I asked for the reference number for the call she said I can use her name as reference for our call. My son was having a difficulty breathing and running a high temperature. I was away from home and my wife was alone at night with a sick child and we could not get help from you. Olga stated that it is not a life threatening incident and we should find...

Category : Insurance

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Country : South Africa

took up a policies with Lberty around 4 years now I picked up a condition about 2 years now. when put a claim to them they are holding me to non-disclosure due to me GOING to my GP FOR BACK PAIN AND GIVEN PAIN MEDS 10 YEARS BACK .THEY WANT TO ONLY PAY 10%IF I ACCEPT THE OFFER OF HAVING MY BACK AND SPINE EXCULED FROM MY COVER.I TOOK IT UP TO OMBUDSMAN WENT ON FOR 2 YEARS NOW THEY SAY ITS BEEN TO LONG AND WILL CANCELL MY POLICIES AND PAY ME THE PREMIUMS PAID LESS THE COST THEY PAID TO GET...

Category : Insurance

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Country : South Africa

MCHUNU:THIS POLICY I COSTING ME TO BE LIABLE OF PAYING UNECCESARY CHARGES. I EXPLAINED MYSELF THAT,I DO NOT LIKE TO SEE YOU LOKING PAYIMENT UNLESS IT IS THE END OF THE MOUNTH. THANKS.

Category : Insurance

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Country : South Africa

Hi On the 7th of April at about 11pm we had an accident . I had to call my insurance affinity and the guy By the name of Edwin Khomo he told me I do not have the insurance policy with the affinity and I have gave him my policy and he told me that they have been advice not to do anything on these policy numbers . I was in an accident scene the whole night and my insurance had let me down and the police towing truck tow the truck in the morning. I called affinity to get clarification...

Category : Insurance

(0) Replies

Country : South Africa

On the 02.05.2018 I went to FNB Bank city branch regarding my money that was debited from account for a life policy that I had already asked them to cancel. I was told by the consultant and the team leader that they won't be able to reverse the debit order and that I should could speak to someone in the call centre. They put me through and they consultant that I spoke told me that they don't have proof of the cancellation and therefore they won't refund my money. So when I got back to the...

Category : Insurance

(0) Replies

Country : South Africa

I have nerver recieved such an attitude as a customer in my enttire life. The way he greeted me and telling me that they have been explaining to me how their insurance work. Firstly, Ive been paying for my insurance every month. I submitted a claim and they sent sms to aknowlege the claim. on my claim from there was a question i did not understand which higlighted with a question mark. No one came back to me. they called me today and the agent gave me an attitude and he said they saw the...

Category : Insurance

(0) Replies

Country : South Africa

I have never recieved such bad service in my life I have been trying to claim from Hollard for a funeral for over a week I have spoken to 10 different people and all of them gave me different stories sad part is the funeral is passed already and yet the funds have not been paid out I have send emails,I even send a complaint to their complaints department and yet no one got back to me I had to go borrow money for the funeral and now its a story getting Hollard to pay out Good day The...

Category : Insurance

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Country : South Africa

Since 2016bI have been receiving complaints from MBD inc re an accident that was not mine they even got my ID number Fone number 0115604047 ref number 0278000509088535 I have called hundreds of times and told them this is another Lyn Crawford and this claim was settled by her insurance company.I am at my wits end to end this harrasment

Category : Insurance

(0) Replies

Country : South Africa

I have this e-mail to MIWAY on the 16 April and till today no responds was received Bridget Mohloba Apr 16 to settlements Hi, I have a complaint about my excess amount, I was never notified that my excess goes up every year. I hardly get any yearly updated schedule unless I request it. I only received it now as I was submitting a claim to my surprise there is an increase of premiums and excess. Another thing as per schedule it's written as...

Category : Insurance

(0) Replies

Country : South Africa

I was involve in accident on the 29 March 2018 at around 4am and I called the insurer immediately but the towing truck only arrived after 2pm and my car was with him in King Williams Town for 2 full weeks and 3 days. I submitted all the necessary and required documents before the all the document that were required In the 2nd week the assessor went to assess the damaged on the vehicle and the insurer concluded to write off the vehicle. I then told them I want my Car back. on the 19 April...

Category : Insurance

(0) Replies

Country : South Africa

I am policy holder of Absa Indirect, I made a claim 8 weeks ago and I have been taken from pillar to post, Im being told that an order has been made for the car parts , I waited when I call again I'm told that the claim has not been processed, somebody will call me as soon as its done I don't know what to believe now I'm driving around a car that is not road worthy as if I don't have an insurance BUT ABSA STILL DEBITS MY account or a service that is not rendered. I DONT KNOW HOW LONG I SHOULD...

Category : Insurance

(0) Replies

Country : South Africa

I was insured with King Price insurance since 2014. On the call were I took out the insurance they did inform me that the vehicle should have a tracker -(as I discovered when they send me the recording…) So for 4 year all our premiums were up to date. Not 1 follow up call from King Price if someone contacted me to fit a tracker or to confirm that I already have a unit fitted. According to the King Price call center some one from a tracker company was suppose to phone me to arrange...

Category : Insurance

(0) Replies

Country : South Africa

I'm a first time home owner. I bought my property almost 3 years ago. I was approved by all the banks on the loan but when with ABSA as I have been with them from the start. they were also the only bank that requested plans for the property. as I first time buyer this gave me peace of mind. I loaded a building claim on the 23/03/2018. contact was made by the contractor and then the assessor. the assessor informed me that the building work was not done to standard, "my question was, why then...

Category : Insurance

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Country : South Africa

I refer to you email correspondence reference: 418268014 and 418268730 In correspondence 418268014 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is fraudulent. Please provide proof that the claims were fraudulent and give details of why. ...

Category : Insurance

(0) Replies

Country : South Africa

The handling of a claim resulting from an incident in December 2017 has still not been resolved. Not the first time that this company has been mentioned regarding lack of service, communication and delivery. Multiple emails and calls from Insurance Broker ignored. Luckily the vehicle is in a drive able/roadworthy condition.

Category : Insurance

(0) Replies

Country : South Africa

For the past month and a bit I have tried unsuccessfully to communicate telephonically during working hours with the call centre. You can only submit a claim telephonically. The other day I sat in the bank on the phone for 45 minutes and eventually gave up. The only time I have been successful is at 8 o' clock in the morning. If you have any further questions you are just not able to get through. I am now cancelling the insurance and that is also proving to be a challenge. I just hope someone...

Category : Insurance

(0) Replies

Country : South Africa

I have a breakin on noticed on 19th March and I had to write to Oakhurst consultant called Thembelihle whom on the 27th requesting assistance of how to lodge this claim and also needing clarity on confusing clauses on their home content policy to date i have received no response even just a decent acknowledgement of my email

Category : Insurance

(0) Replies

Country : South Africa

I was recently involved in a car accident and I was insured with Absa I-direct. I lodged a claim the following day and handed them the required documents. I had to wait for almost a month for them to investigate and after all that, I had my claim rejected and then afterwards, knowing that I no longer have a car and they didn't handle my claim properly, they still want to debit from my account. What kind of business does that and isn't accidents the reason why we have insurance and just...

Category : Insurance

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Country : South Africa

Good day I am really concerned about how AON handled my Claim – Claim Ref# 51556397 The City of Joburg sent a technical report to AON Friday, 23 February 2018 about the incident that my Claim however AON only made their first contact with me on Tuesday, 13 March 2018…..more than ten (10) days after receiving the technical report and, the contact was only made after I have made a call to the. Meaning that I should have waited for a longer period and I have no doubt about that....

Category : Insurance

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Country : South Africa

My work email address [email protected] Telephonic conversation with miway not to debit my account until I cancel my outsurance,the agreement as been breached miway debited my account, causing financial difficulty therefore I want miway to refund my debit and cancel my miway insurance with immediate effect Mr S naidoo

Category : Insurance

(0) Replies

Country : South Africa

Good day, I am writing this after the poor service I got from Budget Insurance concerning one of my insured items(TV LED SCREEN 55") which was scheduled up for repair on the 09/03/2018 and that was interdepended to the availability of their chosen supplier. On the 09/03/2018 I spoke with the lady by the name(Lusinda Daniels-consultant) who promised me that she will assistance in speeding up of the claim. The supplier(Appliance Care-0118494144)came to collect the TV from where I am staying,...

Category : Insurance

(0) Replies

Country : South Africa

I have submitted a claim on the26 February 3018 I submitted all required documents for my mother waiting period was over I have made 8 payments to hollard they even debited the 9th after I submitted the claim .they told me to submit a medical report which I did they told me it was filled incorrect I needed to go back to hospital to I did I submitted again they told me it was incorrect again I went back to hospital and submitted the 3rd time.now I've been calling them its been three weeks they...

Category : Insurance

(0) Replies

Country : South Africa

i registered a claim on or about December 28 2017.the claim number was given to me on Janruary 2 2018.A Service provider was sent out to do an estimation of the damage within a couple of days.But since then i have recieved the worst service posible.I have been told twice that the service provider would be at my place to carry out the work,this has still not happend.After being let down the second time i was told by a supervisor or line manager that a new firm would be found to do the work...

Category : Insurance

(0) Replies

Country : South Africa

i had a policy and i was never paid out they said i did fraud i need assistant from you

Category : Insurance

(0) Replies

Country : South Africa

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