Insurance Complaints

On the 16 July 2019, I was involved in an accident.The matter was properly reported and the next day, 17 July 2019 I contacted MiWay to register my claim. With utmost shock I had to take note that the access I have to pay increased from R 3 800. 00 to R 5 640. 00. MiWay referred me to an annual review letter date 14 June 2019, which was sent to me via email. This letter also confirmed the change by the insurance from Comprehensive value to Retail value. Having been loyal to the company...

Category : Insurance

(0) Replies

Country : South Africa

On the 6th of May 2019 I was involved in an accident whereby a truck carrying gas cylinders bumped my car at the back. Fortunately, there was a police car behind us. they took a statement and everything was done. during the time of the accident my colleague drove to the scene to take photos of the vehicle. my car`s lights were not broken only the bottom part of the car was affected. As I bought my car December 2018, my insurance charged me R9000.00 for access, which I requested them to claim...

Category : Insurance

(1) Replies

Country : South Africa

Appalling service received from Standard bank. Reported geyser on the 3rd june, no one came until I phoned the after 4 day. I had to follow up with them waisting cellphone bill. They came and instal geyser but ceilling was damaged and contractor repored that from 8 of june. No one came. I keep on phoning them waisting cellphone bill. No one takes you serious there and they refuse when you want to talk to somebody in charge. Eventually last week when I threatened then with reporting them to...

Category : Insurance

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Country : South Africa

I was involved in a car accident on the 16th of June 2019 and I called Affinity, they towed the car to the Panelbeater and on the 17th of June 2019 they sent their claims assessor to assess the car and he said the car is written off (refer to the attached vehicle) there’s no way this is a write off - Affinity just don’t wanna pay. On the 27th of June 2019 I called the panelbeater to go get the car and I was told Affinity said I should pay for the panelbeater storage which I won’t do...

Category : Insurance

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Country : South Africa

as per our telephonic conversation on the 18.10.2018 from Nedbank branch protea gardens we called in the bond department for our settlement amount we were advised of insurance for the house it was about 200 and something each month spoke to a lady and she advised we send a cancellation letter last week we went through a process of the cancellation of the bond where now an attorney had to be allocated what made us angry is the response they gave us its as if they don't read the...

Category : Insurance

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Country : South Africa

In 2016 was retrenched and I filled all form attached retrechement letter,so that insure can pay,but even now insurance didn't pay.(ID:7411155567086)Please help

Category : Insurance

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Country : South Africa

THIS IS MY ID NO 8510100975085. I have a car service plan with standard bank that is debiting together with my car insurance that was the plan of 15000-45000km and I have reached those kilometers but they are still debiting and when I go to the bank they give me numbers to call I have made several calls but nobody is able to assist me they would transfer me from one person to the another without any success of my query being resolved and it would end up being an hour on the line, I would...

Category : Insurance

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Country : South Africa

I have been insured with BUDGET almost 7 yrs both my houses My 2 nd house Not a single claim ( with tenant Doctor & his wife )roof was repaired & waterproofed 8 Months ago cost Almost R13,000 for 8 months we had about 10-15 heave thunderstorms My tenant did not complain about leaks Over the Easter weekend AS PER Alberton Record Wears Hail storm in 20 years I suddenly had 3 leaks I put in a claim at BUDGET mad all excuses rejected claim I think thay don't have any money to pay out So to all...

Category : Insurance

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Country : South Africa

My name Rachel Maunye and I have been having house a household insurance with Old mutual for the past 4 to 5 years. The only time I claimed was three weeks back where they came and took my appliances and even to date I'm still waiting for the them to come back to me. whenever I call them they tell me that they will get back to me cos Boitumelo is on leave as shes the one handling my claim. My claim number is 1053438 and contact 0787277692/0721731519

Category : Insurance

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Country : South Africa

They charged me an excess of R28000 and never told me about all these excess charges when I signed with them, It wasn't even in the contract they gave me. They slapped me with all these hidden terms and conditions which they never dislosed from the beginning when it was time for them to fix my car. I even signed for and excess waiver. They only told me about waiting periods when it was time for them to pay. They will gladly take your money but will never be there when you need them. You need...

Category : Insurance

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Country : South Africa

good day my name is mandisi mankune i joined old mutual with the perpose of investing. when the opened the investment account for me the guy who was assist by mangaliso when i joined. he gave this investment and another saying that if i pass away my wife will recieve the money i joined. when i went to the old mutual in mitchell's plain i was told that it was the funeral cover. so cancelled itand i was left with an investment. which i decided to close it. close it by khayelitsha branch this...

Category : Insurance

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Country : South Africa

I HAVE BEEN IN THE RECEIVING END OF TERRIBLE SERVICE FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER COMMUNICATED WITH ABSA INNOVATION GROUP AND SEND THEM ALL DOCUMENTATIONS THEY REQUIRE LAST WEEK...NOTHING HAS HAPPENDED AS YET AND WHEN I CALLED THEM THEY NOW TOLD ME THAT I MUST WAIT UNTIL NEXT WEEK MONDAY TO GET THE FEEDBACK REGARDING THEIR CLAIM ASSESSMENT. I WAS FURTHER TOLD THAT THEY (ABSA INNOVATION GROUP) WAITING FOR THEIR SYSTEM TO GIVE THEM THE NAME...

Category : Insurance

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Country : South Africa

I HAVE BEEN RECEIVING A TOTALLY BAD SEVICES FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER SEND THEM THE QUOTE LAST WEEK. FIRSTLY, ABSA INNOVATION GROUP TOLD THE DEALER THAT THE MILIAGE ARE NOT CORRECT EVEN THOUGH THE DEALER GAVE THEM FULL SERVICE HISTORY.YESTERDAY I PHONED ABSA INNOVATION GROUP ABOUT THIS ISSUE WHERE I WAS TOLD EVERYTHING IS ALREADY BUT TODAY I AM BEING TOLD THAT I NEED TO WAIT FOR 5 WORKING DAYS FOR THEM TO ASSESS MY CLAIM AND ALSO SEND AN...

Category : Insurance

(0) Replies

Country : South Africa

On 9/4/19 I lodged a claim at ABSA Insurance company for my swimming pool's pool pump that packed up. It does not have any pressure of suction. To eliminate a few errors, we disconnected the pump and had it tested. We got told that the pump is "finished" by 2 different individuals who tested it. The assesor came to my house on 12/4/19. I heared nothing from ABSA until I phoned on 24/4/19 to ask what is happening with my claim. I got told that someone will phone me withing a day or 2. I then...

Category : Insurance

(0) Replies

Country : South Africa

Affinity insurance gave me a courtesy car as part of the package I pay for. This is to help me while the car is being repaired. But they sent the authorization to wrong repairers. After I followed up I picked up that my car was not being fixed because the panel beaters have not received an authorization from affinity. I contacted them to rectify that and asked them to extend the car hire period as it is their fault that my car is not fixed. They are refusing to do that.

Category : Insurance

(1) Replies

Country : South Africa

I took Vehicle tracking and Recovery with the above mentioned company from the 22/11/2012 and on the 10 of March 2019 I cancelled the services with them I found a cheaper quote. but on checking my bank stamen they deducted on the 15th of April again and now I had to be for to services with different service provider. My details are as follows-: Surname & Initials: Nkotha JBL Vehicle Type: Chev Cruze Reg No: YPX 966GP Altech Account number:1699081

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Lorraine,on Saturday,went to old mutual to cancel my retirement savings,they told me to bring 3 months bank statement,I'd and tax clearance certificate,I went to SARS yesterday to get that certificate.Today when I go there,I am now told that I can only cancel but wot get my money,it's not like I am just canceling for no reason.I am relocating to Israel,so I won't be able to ask my mom to pay both my retirement policy and my life cover,since that will too much for her,she's a...

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Lorraine,on Saturday,went to old mutual to cancel my retirement savings,they told me to bring 3 months bank statement,I'd and tax clearance certificate,I went to SARS yesterday to get that certificate.Today when I go there,I am now told that I can only cancel but wot get my money,it's not like I am just canceling for no reason.I am relocating to Israel,so I won't be able to ask my mom to pay both my retirement policy and my life cover,since that will too much for her,she's a...

Category : Insurance

(0) Replies

Country : South Africa

Complaining about ABSA life insurance, They proposed to me to join the hospital plan and I asked if it will cover my husband as well and they said yes, so it happened that my husband got sick and admitted to hospital and when I claimed they say my husband is not covered. Now I need to hear that recordings, My name is Mrs Maswanganyi Patricia, ID 6709060813086, Cell. 0606249580. Im still waiting for recordings

Category : Insurance

(0) Replies

Country : South Africa

We lodged a claim with Prestige funerals in Mabopane office their contact number (012)010-0090 and I have been communicating with Sam Masuku (0823639768) and Victor Seloadi (0825544556)and now they don't answer my calls the policy number REF-894/5573 for Esther Ramaeto and the deceased is Clement Mohale Ramaeto the claim was lodged 16 April 2019 and my contact number is (0729937012)

Category : Insurance

(0) Replies

Country : South Africa

My car got involved in an accident, driver was over speeding a bit. Car overturned and was written off by their panel beater but the insurance company took ages to respond, and afterwards rejected my claim. After paying so much, they just refused based on a point in their own policy where they could have deducted some money for the speed issue and at least reimburse me for the damage, but they totally refused. This was flouting their own policy on which they said that they would pay for...

Category : Insurance

(0) Replies

Country : South Africa

My name is virginia mukhovha i was in car accident on the 5 April 2019.i phone Renault assistance service the helped me to tower my car ,after that on Tuesday when i come back to work i call Rodel claims the promise to send me the form to claim .i waited the whole day i couldn't get the form .i then call the dealer she sent me the form on Wednesday 10 April 2019 i complete the form i sent them back to Rodel claims on Thursday 8.30 in the morning i waited the whole afternoon no response. i...

Category : Insurance

(0) Replies

Country : South Africa

My name is virginia mukhovha i was in car accident on the 5 April 2019.i phone Renault assistance service the helped me to tower my car ,after that on Tuesday when i come back to work i call Rodel claims the promise to send me the form to claim .i waited the whole day i couldn't get the form .i then call the dealer she sent me the form on Wednesday 10 April 2019 i complete the form i sent them back to Rodel claims on Thursday 8.30 in the morning i waited the whole afternoon no response. i...

Category : Insurance

(0) Replies

Country : South Africa

My name is bongani dube, I have been banking with and for do many years. Last month I submitted a claim for hospital cash back I submitted my id,the form I was supplied by them and s hospital statement later on I was told to submit my twelve months medical records which I did. Now that I'm inquiring about the status of my claim they day that they have not received a single payment from me, whereas in December I was told by a lady at absa life that the deducted twice the amount bcoz November...

Category : Insurance

(0) Replies

Country : South Africa

I would like to lodge my utter disappointment in your service for the claim that I lodged on 16 December 2018. • Firstly it took almost 3 months for the car to be fixed. • I did all the communication, I was never updated about the status of the repair process. Eventually the car was returned to my on 07 March 2019, and I discovered that the car was returned with a cracked windscreen – I had to make endless calls to make sure that this is fixed and it was after 5 days. The...

Category : Insurance

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Country : South Africa

A funeral cover was opened and deductions made from my bank account without my consent nor authorisation. When I enquired I was plainly told if I do not want it I must cancel it. When I refused to cancel as I did not open it, i was told to pursue the person who opened it, who is their employee. Basically, its my problem i must deal with it, thats the attitude I got.

Category : Insurance

(0) Replies

Country : South Africa

I have send communication with regards to a cancellation of my car insurance offered by WESBANK (Driva cover) through telesure- my request was delayed with email requests for 1 item followed by another email requesting 1 item and this carried on until my bank was debited today 25/03/2019- i have been calling telesure and sending them emails with regards to cancellation of my policy- A lady by the name of Pearl Makhosazana Mthembu-informed that my matter is escalated to the manager- to this...

Category : Insurance

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Country : South Africa

I got accident last year November and unfortunately it appeared that car was send to Panelbeater not Approved by Nissan against the policy company. So after that it was worse that after repair inspection letter was not done infact the car was not send to Nissan to approve. Warranty fell off now i can't get service. I got into accident lately now neither insurance or dealership are willing to help me. Is been 4 weeks. Panelbeater can't produce After Repair inspection letter to reinstate...

Category : Insurance

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Country : South Africa

I called finrite insurance to enquire about my premium that was not debited on the 1st of March, to my surprise I then find out that my cellphone policy had lapsed. Finrite never communicated with me about either the returned debit order or that my policy has lapsed. I spoke to their team leader who seem not to know how to handle such matters. All I want to know is how can a policy goes up to lapsing without the company communicating with me. Their responce was I DON'T KNOW I DONT WORK IN...

Category : Insurance

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Country : South Africa

We went to claim at Avbob Portshepstone they assisted us with the claim due to benefits we took the body to their mortuary, to our suprise family went yesterday(14 March) to dress the body since he had a car accident and there was a cement that fell on him he was still like that not cleaned and family had to wash the body themselves with no assistance, can you imagine already we were asked by the family why we took the body to Avbob as there were many funeral parlour close by who will clean...

Category : Insurance

(0) Replies

Country : South Africa

I regret with all my heart to be a client of this shit Insurance company. When you claim that when you who they really are. A robbery company. They give you shitty excuses when it's time to approve your claim. They make you spend money, put you on hold just to waste your airtime. I'm more than dissapointed. I don't even know if I will get another phone I don't know why this store are still asking to people to apply for the insurance when they know the shit service that customers get from...

Category : Insurance

(0) Replies

Country : South Africa

I took out vehicle insurance from outsurance on the 28th January. I then cancelled on the 29th as I found a cheaper quote. I the contacted them on the 7th to find out about my refund. I was then told that I had not cancelled my policy. I reaffirmed my position and was told that I would only get a refund of just over half the premium that I paid and was told that I would only receive this in the middle of March. I have been pushed from pillar to post as I am trying to get hold of the voice...

Category : Insurance

(0) Replies

Country : South Africa

It's been a week calling customer care for cellsure 0821952 no one seem to be there to pick up the fone, I want to know about my cellphone insurance what is going on cause I don't see the debit orders from my bank statement. Always when I call I don't get assistance, the fone holds me forever. Call me on 0827330520 asap please.

Category : Insurance

(0) Replies

Country : South Africa

I took maintenance plan with liquid capital on the Wed 1/23/2019 12:02 PM and I spoke to Tebogo Sipoya he advised that they will debit from February ,I called in on the 28th of February and spoke to Tebogo and he advised that they will debit and he will advise relevant department to send my Contract ,I made a follow up on the 1st of March ,I got a shock that my plan is not processed and they are still awaiting approval from my bank ,to my shock I wasn't informed...

Category : Insurance

(0) Replies

Country : South Africa

I am a Liberty client. I sent numerous emails to have questions answered on my policy. First request was sent 19 February 2019 1:56 PM, Second request Friday 22 February 2019 11:16 PM followed by a complaint on Monday 25 February 2019 7:09 AM and still no response other than the auto response from Liberty that states: We have received your request/query and we will get back to you within 24 hours. My husband call and I also called Liberty call centre on 0860 456 789. The first consultant said...

Category : Insurance

(0) Replies

Country : South Africa

I was involved in a car accident a month ago, I have been making follow ups calls with Budget insurance and Renew-it. My budget insurance policy include cover for car hire for up to 30 days. Budget insurance is using Renew-it as their preferred service provider (not my decision) I called Renew-it (Green Stone) several times, they still do not have the car parts. I am not a car expert but surely the Car parts for a Madza 3 are not too hard to get.

Category : Insurance

(0) Replies

Country : South Africa

I bought my car Renault kwid October 2017 and in February 2018 my car got an accident and it deemed a write off and the insurance paid the money but not all of it I have to pay R13620 of which they told me is for access the west part is that I was not owing them I was owing the bank now I am in bad debts books .these rodel people they didn't deregister my car I am still paying the license disc of the car that i no longer have.This is very very bad

Category : Insurance

(0) Replies

Country : South Africa

I bought my car Renault kwid October 2017 and in February 2018 my car got an accident and it deemed a write off and the insurance paid the money but not all of it I have to pay R13620 of which they told me is for access the west part is that I was not owing them I was owing the bank now I am in bad debts books .these rodel people they didn't deregister my car I am still paying the license disc of the car that i no longer have.This is very very bad

Category : Insurance

(0) Replies

Country : South Africa

I bought my car Renault kwid October 2017 and in February 2018 my car got an accident and it deemed a write off and the insurance paid the money but not all of it I have to pay R13620 of which they told me is for access the west part is that I was not owing them I was owing the bank now I am in bad debts books .these rodel people they didn't deregister my car I am still paying the license disc of the car that i no longer have.This is very very bad

Category : Insurance

(0) Replies

Country : South Africa

I bought my car Renault kwid October 2017 and in February 2018 my car got an accident and it deemed a write off and the insurance paid the money but not all of it I have to pay R13620 of which they told me is for access the west part is that I was not owing them I was owing the bank now I am in bad debts books .these rodel people they didn't deregister my car I am still paying the license disc of the car that i no longer have.This is very very bad

Category : Insurance

(0) Replies

Country : South Africa

My routers and my mq box was struck by lightning. It took Discovery 3 days to get back to me. Now I await delivery of the said goods from IT Insure who promised that they would deliver the goods on Tuesday am after Prince stated that he has not spoken to my wife. To date no goods have been received and when my wife called today to enquire about delivery, she was informed by Mark that they await a router and will only receive it later this afternoon. No extra effort to acquire it and all...

Category : Insurance

(0) Replies

Country : South Africa

i gave them phone for repairs,they asked me access fee of R1500.which i paid,after a week they called me to say my phone is ready for deliveries now is taking a month ,ive been waiting for my phone for amonth now

Category : Insurance

(0) Replies

Country : South Africa

ABSA IDIRECT HAVE MY CAR THERE WITH THEM, IT'S 10 DAYS NO FEEDBACK YET EVERY TIME I CALL THEM THEY GIVE ME A STORY SAYING THEY WILL SEND AN ASSESSOR. MIND YOU I CAN'T GO TO WORK I AM ON UNPAID SIMCE I DON'T HAVE DAYS ANYMORE. I AM COVERED WITH COURTESY CAR YET THEY TOLD ME I WASN'T HURT NOR INVOLVED IN A SERIOUS ACCIDENT. I THIUGHT WE WERE INSURING A CAR AND NOT ME. HOW WAS I GOING TO DRIVE WHEN HURT. ITHOUGHTA COURTESY CAR WAS FOR TIMES LIKE THESE. RIGHT NOT I DON'T KNOW WHERE MY CAR IS I...

Category : Insurance

(3) Replies

Country : South Africa

So Alexander Forbes was supposed to have paid out my pension fund in December 2018. I call in January I am told they have disinvested my funds but did nothing because I did not choose an option, no one called me to inform me about this, I called twice in Decemember and was told the money will be paid out in two weeks. January they have not even applied for a tax directive, I call their call centre, I was given a form to fill which I did and I was told it will be expedited. Now the lady by the...

Category : Insurance

(0) Replies

Country : South Africa

Very rude salespersons at Teljoy !!They take your money then when you ask for repairs they give you excuse after excuse !!!Do not take this policy !!Poor customer service and untrained unprofessional staff that don't understand that the customer pays their salaries !!!Can't wait toncancel13

Category : Insurance

(0) Replies

Country : South Africa

The Unlimited insurance company I have a huge problem.I have made insurance claim Monday.The unlimited company told me they won't be able to give me my money to bury my son on 01 December 2018.I must bury my son with my own pocket they will replace me after funeral.Where would I get that money because I don't have penny cent.The Unlimited company they are so cruel,selfish and manipulative.I want my money so that I can bury my son with dignity.

Category : Insurance

(0) Replies

Country : South Africa

The Unlimited insurance company I have a huge problem.I have made insurance claim Monday.The unlimited company told me they won't be able to give me my money to bury my son on 01 December 2018.I must bury my son with my own pocket they will replace me after funeral.Where would I get that money because I don't have penny cent.The Unlimited company they are so cruel,selfish and manipulative.I want my money so that I can bury my son with dignity.

Category : Insurance

(0) Replies

Country : South Africa

Dear Beulah, Hope this mail finds you well. As per our telecon, just wanted to express that am very upset with the way i have been treated as client at your store. I bought a device from one of your stores in July as a birthday gift to a 2yrs old little girl and only used it for one month and it stopped working due to network failure. The device was booked in with Ruan one of your technicians, so ive been dealing with him ever since. Since ive handed the device in at your store...

Category : Insurance

(0) Replies

Country : South Africa

Cellphone Insurance incompetency and tricks of the insurer to reject a legitimate claim over a month being taken from Pillar to post and yet another 14 days of waiting in vain for the underwriter to decide when all the documentation was emailed tree times and communicated with 3 incompetent administrators...this is a saddening experience that is similar to the current claim dispute with momentum...This is my worst nightmare experience from Finrite. I am an unhappy client,last communication...

Category : Insurance

(0) Replies

Country : South Africa

I am trying to cancel my policy with Outsuarance this morning. A guy with the name Rasego keep on and on want to convince me to stay with the company. I ask him several times jsut to cancel my policy, but he dont want to listen. So I just hang up the line after getting so frustrated. Helena Anderson

Category : Insurance

(0) Replies

Country : South Africa

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