Insurance Complaints

I recieved the most pathetic customer service from Old mutual Springs. I'm paying R400 for my mom's funeral policy when I went to claim I was told I'll be getting R8000, I was only paid R5000. When I went to enquire I was told by Joyce Mabena there's nothing she can do I have to call the call centre on Monday I then asked her is it possible for her to call on my behalf she then said I have to buy a lots of airtime and call myself, were as I was told she's the customer service consultant, I...

Category : Insurance

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Country : South Africa

It was on the 01st June 2016 when I wrote to Std Bank outsourced team Digicall that deals with Home Assist claims. It took the Bank 3 weeks to acknowledge their shortcoming in this case. Despite that, their Insurance Customer Resolution Centre Head, Louis Muzangwa doesn't seem to have follow through mechanisim on queries that have landed on his desk. He made promises on how best he could salvage the 20 year old relationship I have with them but to date nothing tangible has been delivered....

Category : Insurance

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Country : South Africa

My maid stole almost all my jewellery including a sacred string, the thali, i got her arrested as they found some of mine and my friends jewellery and some imitation things at her house, i went on to log a claim at my insurance(hollard) this is the 1st claim ever that i have made, 3 weeks later with many emails, phone calls(of whihc i made) , i get a call this morning to tell me sorry, they cant pay the amount claimed for as i didn't have proof of my things, who keeps proof of a thali, then...

Category : Insurance

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Country : South Africa

I submitted my claim to MTN insurance on the 14 June 2016 and immediately got a confirmation email that my claim will be attended to within 5 days. I waited for the 5 days and after receiving no call from them I tried calling their number 083 123 6084.After holding for several minutes the number gives you options and the option to speak to a consultant is zero. But after you press the zero then you get a message that you have entered an invalid number. This has been going on since June...

Category : Insurance

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Country : South Africa

Claim number CL31020 I have submitted a claim more than a month ago to this day no light has up from the insurance company. Every time when I call I get taken from pillar to post everyone I speak to is waiting for something from someone or they are on lunch. I have been speaking to a guy from Claims Department by the name of Wonder, this guy is very rude he has hang up on me on several occasion if not that he puts me on hold. I have asked to speak to the manager and the very same Wonder...

Category : Insurance

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Country : South Africa

hi, I open'd an investment account with Old Mutual on the 28 of April 2016. I sent an Cancellation letter Signed and dated on the 21 of May 2016. I a consultant by the name of Insaaf Sanday sent me an email back saying they have received my letter of cancellation. A consultant shall soon contact me and nothing has happened. they have been deducting money off my account and i asked them to CANCEL the account. i want to report they are not a good compamy to work with all they want...

Category : Insurance

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Country : South Africa

Southern Life Insurance Company Policy no longer existing after the company was transferred over Momentum who took over the Company and existing policies owned by the previous company. However my policy was not surrendered I took a loan out on the policy in the late 1990's, app on repaying the load back on to my policies I was informed that my policies did not exist with them. Please assist as Momentum insurance is advising that they have no record of my policy, if it was not moved over to...

Category : Insurance

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Country : South Africa

I contacted discovery on the 5t of May to take out a life policy. I got a quote from them for the monthly amount of R203.15 which I accepted. On the 1st of June my first debit order went through for the amount of R402.15. I contacted Discovery querying the R402.15 which they informed me was for the added service of vitality. I informed them that I did not ask for the vitality. I have been struggling with Discover from the first of June to cancel the vitality and refund me for the wrongful...

Category : Insurance

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Country : South Africa

On the 1st of Dec 2015 we moved in to our new property, only to find out after 7 months that the roof inside and outside is badly rusted and full of mould inside and outside which was never disclosed to us when viewing the property as we tried to submit a claim after storm water is running down our inside walls and our ceilings are full of mould. Hollard insurance rejected our claim due to leakage and informed us its a maintenance issue after living only 7 months in the house. Upon taking the...

Category : Insurance

(1) Replies

Country : South Africa

On my contract with Vodacom I told them that I do not want screen insurance for my phone because I have my own insurance. As of June they billed me for R79.00 for that insurance. I have all the proof and I even emailed the contract. a whole month went by and that amount is still not credit to my account. Today I phoned Vodacom, the consultant tried to contact the insurance department of which she told them about my query, they cu her off and would not help. please can assist in this mater....

Category : Insurance

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Country : South Africa

I called on 21st July following up on a Telkom retirement fund payout, I was to that the documents are on the system which were submitted early June but pending 1 doc from Telkom them my money will be paid out. I was told to call on 26 July to follow up, when I called I was told that my application was only done on the 21/22 July and will take 8weeks for my money to be paid out and the person helping me tells I only applied last week with such hush tone while I insist that I applied early...

Category : Insurance

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Country : South Africa

My car was stolen on the 28-06-2016. i made a claim with my insurance.I was appointed to an assessor called Terry Terblanche.The person was not helpful.I have email all the requirements they needed from me,tried to make arrangement for meeting with him but he was uncooperative. on the 25-07-2016 a premium was deducted and the same day i receive an sms say they are going to pay my premium back. It look like they have terminated the contract without any reason. Policy Number: 33532717 Claim...

Category : Insurance

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Country : South Africa

I had an accident on the 30.04.2016 and I claim my accident under my Insurance Dial direct ( Telesure) and they took my car to jacks Auto body repair. Until today 25.07.2016 im still waiting my car to be repaired and when I call Dial direct to follow up with them, they tell me that they still waiting for the feedback Jack Autobody manager, I spoke to the manager at Jacks autobody, he tell me that I must came and take another car. But he can tell me why he took so long to repair my car....

Category : Insurance

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Country : South Africa

On second November 2015 I was involve in the accident,miway sent the road assistance to tower my vehicle,my car was fix very quickly and I collected my car on 12 of December 2015 which I really appreciate,I thank sandile for that.then the case handed to Lehlohonolo who deals with legal issues,I was told to send all the vehicle pictures so that they can claim my access money under third party who bumped me during the accident.the case was followed and the feedback that I received from...

Category : Insurance

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Country : South Africa

I have a policy with metropolitan Life, i made arrangements for debit order switch in january, which their consultant acknowledged receipt there of. Since february, i was under the impression that my mother's account was being debited successfully, until yesterday (20/07/2016) when i received a letter that i have missed premiums. When i called them, they told me that i missed 6 premiums in total, yet i was never informed via sms or email that my premiums were not paid for those months. upon...

Category : Insurance

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Country : South Africa

Claim NO 3071214 for a burst geyser ABSA appointed BENTON BROS Plumbers who came out and replaced the geyser the water from the overflow never stopped phoned Benton bros they sent kwikot out said it was a faulty valve they replaced something on the geyser and left ever since the geyser was replaced I lost huge amount of water someone needs to pay for my loos. I called ABSA claims line about my complain got SMS back that Benton Bros have been requested to investigate failure they refused to...

Category : Insurance

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Country : South Africa

I reported my phone to be lost on the 10/07/2016,i called the insurance on this number 0831236084 but couldnt get thru to any consultant

Category : Insurance

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Country : South Africa

I would like to complain regarding the claim that I made with my car insurance .I was involve iv a car accident on the 05/05 on the 05/05 I reported my claim ,on the 18/05 they have sent me an email requesting some documents, I have submitted all the documents that they the have requested plus the accident report. since then I have been waiting for their response ,I have calling them without any success.my claim number is CL30194. from T.J MASANG

Category : Insurance

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Country : South Africa

Submitted claim on 27/5 on 28/7 queried. Had sms on 30/7 to say claim now registered. Assessor came 31/7. heard nothing so sent e-mail 8/7 was phoned 12/7 and promised a return call- no call. On 13/7 phoned again an told been accepted and Aircon Co. should have phoned me to do work. Phoned Aircon co.said had e-mail saying claim accepted but no autho-rization so sent e-mail requesting. Tried to speak branch manager yesterday 3 calls no return call. Told again this morning all OK. Just had...

Category : Insurance

(1) Replies

Country : South Africa

Good Afternoon, I would like to complaint regarding the deductions that were done by Innovation Group. I have joined the service plan for my bakkie and my contract came to an end on 01/01/2016. The company kept on deducting premiums after the contract came to an end. When i called them they promise to repay my 6 months premiums back. My complaint was registered on 06/06/2016 and i was informed that i will receive my refund within 21 working days. Till today i have not received it and none...

Category : Insurance

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Country : South Africa

13 July 2016 TO WHOM IT MAY CONCERN COMPLAINT REGARDING POOR SERVICES WITHIN GEPF PENSION FUND DEPARTMENT GEPF DELAYING PAYMENT ON MY DIVORCE CLAIM: REF PN 98635311 Dear Sir/Madam In June 2015, I have lodged a claim with the GEPF Pension Fund on my Ex-Husband (Respondent) Pension Fund and I was told the payment will be made within 60 DAYS, after the submission of all the necessary documentation required. On the 12 November 2015, I went to GEPF Offices to inquire about the...

Category : Insurance

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Country : South Africa

I have joined Assupol funeral cover last year to help me cover my family. One of my family member past away last year but unfortunately he was still on trial. Understandably assupol asked me to replace that person and I did that. They promised me to repay me the premiums because they couldn't pay me. It was last year October but they are still deducting the money for that late member plus the new member I have replaced. They don't want to pay me all my money as promised. No 2 Another...

Category : Insurance

(1) Replies

Country : South Africa

There were 3 separated debit orders that went off my account last week all tho the sum of R399.80. Can someone please contact me urgently to rectify and refund me immediately as I do not understand why Momemtum debited my account. I was a Momementum Multiply client over 2 years ago and cancelled it then. Why is my account debited?

Category : Insurance

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Country : South Africa

I bought my phone earlier this year on January and 2 months ago my phone drop on the floor and crack, i took it there for complains at MTN Keywest and i was assisted by this lady call Lebogang Lebepe. and i have waiting fort closed to 2 months now without any information no phone no calls to say i must wait for some time. so i decided to go there to find out why are they taken long and i met the same lady call Lebogang Lebepe and she has a very bad attitude. now i want to know why MTN it self...

Category : Insurance

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Country : South Africa

This company agents goes around in the township taking id no for the from the elderly people and enroll them on the insurance cover without their concern. My mother was victim of this and her pension fund is being debited on monthly services. I have contacted the The supervisor THABO SETHEKGE and requested cancellation on it.& was advise i should be on the written email.. We have done that but still the fraud contract is not cancel This company should be ashamed of themselves...

Category : Insurance

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Country : South Africa

I purchased a cellphone with game and I took out insurance with hollard they work with finrite who is the administrator I contract them to log a cliam as my device suddenly just stopped working it didn't fall or anything like that the the top of the phone works but the bottom doesn't so I speak to a lady called puleng and we begin the process then the call cuts i call again and get through to someone else called dipuo I ask to speak to puleng and she says that puleng Is busy I then continue...

Category : Insurance

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Country : South Africa

I purchased a cellphone with game and I took out insurance with hollard they work with finrite who is the administrator I contract them to log a cliam as my device suddenly just stopped working it didn't fall or anything like that the the top of the phone works but the bottom doesn't so I speak to a lady called puleng and we begin the process then the call cuts i call again and get through to someone else called dipuo I ask to speak to puleng and she says that puleng Is busy I then continue...

Category : Insurance

(0) Replies

Country : South Africa

I purchased a cellphone with game and I took out insurance with hollard they work with finrite who is the administrator I contract them to log a cliam as my device suddenly just stopped working it didn't fall or anything like that the the top of the phone works but the bottom doesn't so I speak to a lady called puleng and we begin the process then the call cuts i call again and get through to someone else called dipuo I ask to speak to puleng and she says that puleng Is busy I then continue...

Category : Insurance

(0) Replies

Country : South Africa

Dear Im so desappointed about the service that i recieved from from miway i send email 2 emails above i dint get any respond i called on the 02/07 i spoke to Makhosazana she ask me what was the proble i explain to her, she transfare me to Faith and she ask me same quetionsi told her what was the problem she transfare me Buyi and Buyi ask me the same sheTransfare me Nomasonto as i was holding each of them i hold lile 15 to 20 if you dont mind you can pull out your call...

Category : Insurance

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Country : South Africa

KING PRICE thie biggest insuuilt to insurance. The CEO is a joke. The whole company is a joke. stay away. i was accused of lying , yet proved they were lying. I was accused of inflating my claim , yet proved they had inflated my claim. All the accusations made against myself I proved them wrong. They wentso low to and spied on my Facebook acoount , MY FRIENDS AND FAMILY. I in the event of a rejection , go astraight to a lawyer. PS : they cant prove most the things they say...

Category : Insurance

(1) Replies

Country : South Africa

About four months back I submitted a claim at PMD insurance, they asked me to sign and send a lot of documents which I did and later on they send me an email to inform me that they won't be fixing my car, since they don't consider what happened to me as an accident which I really failed to understand, when you try to contact them they take forever to help, it's really upsetting and unfair. Please help me I just want this people to fix my car. I have been paying them very well.

Category : Insurance

(1) Replies

Country : South Africa

it is almost a month since i submitted a claim for a leaking pipe and have been sent from pillar to post with one call centre agent at one stage asking that i procure the service myself and submit receipts. i also spoke to a so called team leader tshepiso ratlhogo and have been sending emails to her and another cecilia pretorius, with no success. imagine how it feels to sleep in a wet bedroom in winter when on the side you are paying for a service that you are not getting from slack and...

Category : Insurance

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Country : South Africa

I submitted my claim for burglary (household) in march, they appointed an assessor and everytime when I follow up with him to find out how far is the claim He will request one document after another And on the 2nd of June 2016 when I follow up with the insurance I was told that they've already sent the settlement letter to the assessor And settlement letter issued was for less than 35% of loss or claim The Insurance reason was that I was under insured Becouse  the assessor included...

Category : Insurance

(1) Replies

Country : South Africa

I submitted my claim for burglary (household) in march, they appointed an assessor and everytime when I follow up with him to find out how far is the claim He will request one document after another And on the 2nd of June 2016 when I follow up with the insurance I was told that they've already sent the settlement letter to the assessor And settlement letter issued was for less than 35% of loss or claim The Insurance reason was that I was under insured Becouse  the assessor included...

Category : Insurance

(0) Replies

Country : South Africa

Hi my name is Regomoditswe Motsepe i was employed by right to care for 3yrs and was retrenched December 31st 2015. i have a provident fund policy with old mutual that I was contributing for the past 3yrs, old mutual has not paid out my money it has been 6months now and whenever I call them there is always a different story.I need the money as I am unemployed now please help.Thank you in advance

Category : Insurance

(1) Replies

Country : South Africa

Hi my name is Regomoditswe Motsepe i was employed by right to care for 3yrs and was retrenched December 31st 2015. i have a provident fund policy with old mutual that I was contributing for the past 3yrs, old mutual has not paid out my money it has been 6months now and whenever I call them there is always a different story.I need the money as I am unemployed now please help.Thank you in advance

Category : Insurance

(0) Replies

Country : South Africa

My vehicle was damaged after heavy rains.Water flooded the car and damaged the electronics.On 7 May After submitting a claim an assessor was sent over who inspected the vehicle and confirmed the vehicle is uneconomical to repair.Quicksure advised the vehicle be towed away from my premises.I was instructed to hand over the vehicle together with the log book, transfer documents,an affidavite stating no monies owing on the vehicle as is is to be written off.Two weeks later I was informed that my...

Category : Insurance

(1) Replies

Country : South Africa

My i20 was booked at AUTO TECH(NEWCASTLE) due to an accident as from the 16/05/2016. I went to check its status on the 17/06/2016. What an embarrassment? It was never attended to except 3 false messages saying the car is in the stripping department. The owner said he is awaiting for your authorization. On the other hand I got a message from you on the saying my car was authorized. This is really unfair treatment by you not to track the your service provider. I feel left out and consider...

Category : Insurance

(0) Replies

Country : South Africa

Hello Peter I have a contract phone with MTN and I insure my phone with them so unfortunately I lost the phone. I lost my phone on the 29 of May 2016 , I went to report it on the 30th of May and I claim for it on the 31st of May , at MTN store in Carlton Centre they fax the form in Front of me to their MTN insurance department , at MTN Carlton Centre they told that I should wait a week to hear from the insurance department , but till today I haven't heard anything from them and when I'm...

Category : Insurance

(0) Replies

Country : South Africa

My dad passed on january and my mom went there to inquire about the policy they told her it has lapsed and now that she went there and cancelled the policy, one of the consultants called her and explained to her that it didnt lapse,so the only thing that they care about its doing business but they dont really care about their client, the old lady was also told to go do affidavit because she lost her job and she couldnt pay like she used to,so she wanted to find out what is it that she can...

Category : Insurance

(0) Replies

Country : South Africa

My husband was involved in an accident in January 2016, where he reversed into another vehicle when his foot slipped off the clutch. We had minimal damage (Cracked back light) but the vehicle he hit sustained damage to the front door where my vehicle hit it. The person whose car we hit, doesn't have insurance, so a third party claim was submitted to King Price. We have been trying our best to find out what is going on with the claim, but we are getting no answers from them, no emails, no...

Category : Insurance

(1) Replies

Country : South Africa

My dad passed on january and my mom went there to inquire about the policy they told her it has lapsed and now that she went there and cancelled the policy, one of the consultants called her and explained to her that it didnt lapse,so the only thing that they care about its doing business but they dont really care about their client, the old lady was also told to go do affidavit because she lost her job and she couldnt pay like she used to,so she wanted to find out what is it that she can...

Category : Insurance

(0) Replies

Country : South Africa

Old mutual doesn't care abt der clients.ur important only wen dey are debitin you.my husband went to forest hill branch on de 04/6/2016 to cancel him RA and he WS told de process takes 5 working days.he waited n phoned on de 09/06/2016 n he WS told DAT de branch we're he submitted docs must pressurise dem.I mean wen u go to work u knw u gonna work,y do u need someone to tell u what to do.aftr 5 working days wen he phoned he WS told only de ID WS submitted he needs to go back n submit an...

Category : Insurance

(0) Replies

Country : South Africa

16 may 2016 my husband was in an accident, our car was towed to SMD Sandton. I logghed a claim and was given a claim number and assured by the guy called Bubele that an assessor will be sent to look at the car.The assessor called me a week later to advise on the damage and assured me that the inurance will contact me. To date I haven't received any feedback despite the correspondence I have send to enquire about the claim.Their number is forever busy and I'm always number 1mil on the line,...

Category : Insurance

(1) Replies

Country : South Africa

Op Maandag 30/05/16 neem ek my voertuig Ford Figo met reg. HHD 643MP na bogenoemde paneelkloppers vir herstel werk na die Versekering gese het ek most him soontoe vat. Ek lewer my voertuig voor 9 soos ooreengekom. Ontvang daarna n SMS om te se ek kan my voertuig op 03/06/16 wees kom afhaal. Op die datum bel ek en word daar gese hulle het n probleem met die lig. Ek kan Dinsdag 07/06/16 my kar kry. Na ek weereens bel uitvind het hulls 110 ander verskoning ek kan Vrydag 10/06/16 my kar kry. Weer...

Category : Insurance

(0) Replies

Country : South Africa

I had a claim in April, whereby Zeenath from ABSA responded and visited 2 weeks later and promised a 7 day TAT, which tool about 20 days for her to revert, and it was upon my follow up to her. Again, I was promised a 3 days TAT for payment which was set to happen on the 31st May,if you count 3 business days from the 26th May. Today is the 9th June, that's about another 2 weeks and no news from Zeenath, nor anyone from the group and this is really frustrating! I'm so tired of having to...

Category : Insurance

(0) Replies

Country : South Africa

Good day, I would like to start off expressing how I am so disgusted and disappointed at the level of BAD SERVICES, we have received from HOLLARD. On Friday the 3rd of June 2016 you paid my mother an insulting R400 . FOR her hospital claim which SHE was hospitalized for more than 2weeks in march and April. I have sent a message on your facebook page and the respond was that the issue was escalated , below is an email from my sister who sent it last week. I cannot believe that such a...

Category : Insurance

(0) Replies

Country : South Africa

I submitted a third party liability claim with ford south africa, but until today I haven't had any feedback regarding my claim. I am utterly disappointed as this conduct is unacceptable .on the 11 of April a ford company car driven by ford employee Daniel mashele.hit my BMW 320i at the back on a speed hump .

Category : Insurance

(0) Replies

Country : South Africa

I submitted a third party liability claim on my BMW 320i an insured ford company car driving by ford employee hit me at the back on a speed hump but until today I haven't had any feedback regarding my claim. I am utterly disappointed as this conduct is unacceptable.

Category : Insurance

(0) Replies

Country : South Africa

I contacted Nedbank Insurance to cancel my insurance on my Home Loan Bond Account. I did everything they told me to do. Paid up my Bond Account, wrote a letter regarding my bond and insurance cancellation. My Nedbank Branch in Primronse faxed the letter to the Insurance Department at Nedbank. All in time and before the 1st of March this year. Nedbank insurance now keep on sending me letters that they debited my account and stating that I must pay the Insurance. I have all the proof. My...

Category : Insurance

(0) Replies

Country : South Africa

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