Insurance Complaints

I have a problem with OUTsurance. I bought my car on 2013 and took out an insurance with OUTsurance. I don't remember being informed about access amount. All I remember is that I am on an comprehensive cover. I'm driving a kia Rio 1.4 and it's my 1st car so I wasn't clued up about how insurance's work. I was given a premium of R1416.00 at that time. I wasn't happy with the premium and the agent said that I can decrease it every after 6months. I called after 12 months and they told me that it...

Category : Insurance

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Country : South Africa

I have a policy with clientele life for over a year, i have not received my policy documents but they are taking money from me, when i call they put me through to a machine i cannot get hold of them, when i send them an sms, they want to give me another policy and i refused, they called me a stupid and drop the call on me. when we make an arrangement for them to debit they debit twice on an incorrect day, My friend's gogo was tricked they took her account number and 685 was debited without...

Category : Insurance

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Country : South Africa

I have a problem with Clientele regarding my hospital claim, infact i am furious, i got admitted on 17/04/206, i called clientele to log a claim, they told me to forward the forms sign by my doctor who aslo charge me R500 for singing them,i forwaded them to clientele after that no one came back to me until i called again, the lady told me that there is no time turnaround concerning claims which does not make any sense to me because they deductected my money the some month and yersterday, only...

Category : Insurance

(1) Replies

Country : South Africa

I called Unity at 15:40 yesterday and spoke to Shazlin ,gave him all the details and the location i was at told him i wanted the car to be taken to my my place and he agreed ,he told me that Road Assist will come there in 60 minutes ,within 25minutes a lady called Nuresh to confirm same even got an sms , after 75 minutes i got a call again from Shazlin telling me that i need to pay R350 for extra Kilo's and i also need to get transport for my cousin ,they never came , i was left stranded

Category : Insurance

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Country : South Africa

On 3May 2016 I submitted a claim on my Chevrolet Aveo 2012 model a I have been involved in a minor accident. An accessor was sent out the very next day, but until today I haven't had any feedback regarding my claim. I am utterly disappointed as this conduct is unaccepable.

Category : Insurance

(1) Replies

Country : South Africa

No payment from 2014 till now. When I phone they say they only pay extracted files only. My invoices are loaded since 2014 but till today the invoices are not paid. When will I get paid?????? I never thought eurpassistance can be so unprofessional by breaking their promises because they said they will pay within 30 days after submitting the invoices in the ic system but I submitted 2014 till today no money for the invoices submitted

Category : Insurance

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Country : South Africa

I received the call last November from Miway for a quote to beat my current schedule with my insurance, but they couldn't beat my schedule, I also received another call earlier January this year for same quote and still they couldn't beat my schedule and I again they didn't pay. I have received the call two weeks back for the quote from the same company ,I advised them that I'm not longer interested as they cant keep their promises, I was advised that the supervisor will call me, no one...

Category : Insurance

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Country : South Africa

I put in a claim with miway on 16 May 2016, regarding the hit and run accident my vehicle was involved in on 14 May 2016. However, I only received an email on the 19/05/2016 informing me that my claim has been registered when I was under the impression that it was registered on Tuesday already. It tells me that miway only registered my claim yesterday!?! Furthermore in that email i was informed that arrangements with regards to the assessment process will be communicated to me within...

Category : Insurance

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Country : South Africa

ONE BATTLES THROUGH THEIR CALL CENTRES AND THE CALLS GO DEAD HAVING WAITED A LONG TIME. IF YOU WRITE AN EMAIL HOPING TO GET HELP - AN AUTOMATED STANDARD EMAIL RESPONSE GETS GENERATED STATING A CONSULTANT WILL CONTACT YOU SHORTLY - DAYS CAN GO BY NO ONE WILL PHONE THE EMAILS BELOW YIELDS NO RESULTS:- Policy services Autogen THEIR CUSTOMER SERVICE LINE IS JUST AS WORSE:- Vap Admin Dorothy Smit

Category : Insurance

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Country : South Africa

I bought goods at Furniture City in May 2014 financed by African Bank.The 2 Division Dove couch I bought was sagging in 6 months I then phoned the store where I bought the couch and it was repaired. Now the couch is sagging again and the material is peeling off, I phoned African bank on 0861111011 to notify them of the problem but I were told to phone Relyant insurance on 0861300154 but Relyant insurance said I should go back to African bank as the claim was a warranty issue, they only cover...

Category : Insurance

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Country : South Africa

I had an insurance with Standard bank for twelve years and we had a storm in our area and I called Standard bank to log a claim .The first thing that the consultant asked me was the policy number which I provided and the consultant gave me the claim number and told me to go the quotation with at least do three different quotation as their are very busy then told me to fax them . After a week I received a all from standard bank telling me that the consultant did a mistake by giving me the...

Category : Insurance

(1) Replies

Country : South Africa

I have insured my brand new 2014 Polo Vivo with Standard Bank Insurance. On the 29th of April 2016 i logged my first claim vehicle that was involved in an accident. On the same day the accessor was very quick to view the damages to my vehicle that occurred on my drivers side door only. On the 3rd of May 2016 i called Standard bank Insurance to know the status of my claim so i can prooced to the panel beater, the claim had not yet been submitted and i had to wait until the 5th of May 2016....

Category : Insurance

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Country : South Africa

I called OUTsurance this morning for a quote. They could not bear my current insurance premium. I had to remind them about the R400. Only then was I told the process. Happy with the service and if current insurance premium beaten they would have insued me and I would have accepted. But wait half an hour receive a call sorry to inform but you do not qualify as you do not have a SA ID number only a British passport. But am a permanent resident for 20 years. What diffence does it make. Or is the...

Category : Insurance

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Country : South Africa

I've made a request for part withdrawal in my investment policy on the 31March 2016 but they did not pay my money even to date.My Id number is 8003030773085.they started by sending smses that i must visit a nearest branch to sign a document bt at the branch they could not figure out the out standing document even the head office could not tell the document.but msgs continues.its more than a month now waiting for my money pls help me.

Category : Insurance

(0) Replies

Country : South Africa

My brother was involve in a car accident on the 03/04/2016.Iwyze playing hide and sick with him trying to disapprove the claim.Mr Danken Ngcono the investigator of the matter said early the car wasn't driven by owner and the car is used as taxi of which all of these accusation were invalid .Then he sent the MTN forms to prove the destination as he insisted that my brother didn't drive the car by that time.He fill the forms and sent back to him.He then called him that MTN confirms his...

Category : Insurance

(1) Replies

Country : South Africa

My brother was involve in a car accident on the 03/04/2016.Iwyze playing hide and sick with him trying to disapprove the claim.Mr Danken Ngcono the investigator of the matter said early the car wasn't driven by owner and the car is used as taxi of which all of these accusation were invalid .Then he sent the MTN forms to prove the destination as he insisted that my brother didn't drive the car by that time.He fill the forms and sent back to him.He then called him that MTN confirms his...

Category : Insurance

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Country : South Africa

My father Mr Kenneth George Rathbone noticed he was charged an amount of R2379-75 on 1/4/2016 he queried it and was told that was his premium for a 1998 Toyota corolla 1.8gle as the policy was old and under review. He has also been paying this ludicrous premium since Jan 2016. I have cancelled the policy and taken the same cover for R419-44. They said they will refund the balance into his account....not good enough I want a refund from January 2016 for this ridiculous premium charged. My...

Category : Insurance

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Country : South Africa

I had an accident on the 29 March 2016, Submitted my claim on the 30 March 2016 claim number SHS16030468060. They sent me an sms confiring that an assessor by the name of Darren Knipe will be in contact with me. After the assessment was conducted I again received another sms giving me details of the a consultant that will be handling my claim by the name of Shameera Nizam and her contact details that was on the 08 April 2016. And on the very same day she called to say that it looks like my...

Category : Insurance

(1) Replies

Country : South Africa

0826862254 Daphney ,panana mokoka FROM LAST YEAR I HAVE CANCELED MY INSURANCE WITH MI WAY112 ,BUT EVERY MONTH THEY DEBIT MONEY FROM MY BANK ACCOUNT. I SPOKE TO SEVERAL EMPLOYEES BUT NO CANCELLATION WAS MAKE. TODAY I SPOKE TO NKOSAN AND HE TOLD ME THAT HE SEND THE REQUEST FOR THEM TO CALL ME. I DON’T NEED TO BE CALLED I JUST WANT THE TO CANCEL THE DEBIT ORDER BECAUSE EVERY TIME I HAVE TO GO TO THE BANK AND REVERS THE MONEY.THANK YOU.THEY PR

Category : Insurance

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Country : South Africa

On the 20th of march 2016 I was involved in an accident but till today the company is stil doing an investigation Miway. I have been send emails calling the asssesor Delone Cheme and his boss Mark but they have never returned my calls or reply to my emails.i just wanted to know the waiting period of thr claim.they have sked me to pay for the guy who towed my vehicle on the scene yet I was not provided with the do not tow sticker.how ws I suppose to do in this matter. Non of them are meeting...

Category : Insurance

(1) Replies

Country : South Africa

I have wrote to Discovery insurance Company - they never respond to my enquirt Prospective Clients beware - I cannot imagine how a client must be battling upon a claim

Category : Insurance

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Country : South Africa

I have written 2 emails to Prime Meridian Insurance Company - they never respond to my enquirt Prospective Clients beware - I cannot imagine how a client must be battling upon a claim

Category : Insurance

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Country : South Africa

Hail damage claim was made in 2014 since then my car has never been repaired.We have been going back and forth about this.They argued that someone tried to call me after the car was assessed.I argued about that and they said they are going to give me a cash claim after that they changed and said they would not repair my car because the excess I'm paying is more than the amount they will be paying to repair the car. The amount they are refering to is that one of 2014.

Category : Insurance

(1) Replies

Country : South Africa

This matter has been ongoing since 4 February 2016 when I reported water leaks. I was paid out by the Insurance for the water leaks but now sitting with another problem. The leaks were under the paving of the swimming pool which need to be broken for the repairs. I didn't use their service providers because of their inacuratcies and found 3G Plumbing cc who are registered with the Plumbing Association of South Africa and they gave me a wonderful service. However the Consultants at SBI said...

Category : Insurance

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Country : South Africa

i am currently experiencing problems with absa retentions for not answering my complaint.my policy i have with them is a life policy which was supposed to be paid out to me and my wife,i have spoken to 2 ladies in the retention department their names are danielle and kgolokane lebogang they have not returned my call or emails since 08-04-16.my policy number--367711p--my bond number--80-4023-2970 i really need an answer from them,if the policy is paid i want to know in which account was it paid

Category : Insurance

(1) Replies

Country : South Africa

they warned me about clientele yet i thought its just a mirth. i opened an investment account with clientele and a funeral cover, after hearing bad rumour about their service i cancelled a funural cover and they lady i was speaking was a bit rude but i thought its maybe her personality, i got an email arlerting that i have cancelled and the one that say a have a welfare policy with them, the lady helping me to open a welfare policy ddnt explain that its a 10 years investment, she said if i...

Category : Insurance

(0) Replies

Country : South Africa

they warned me about clientele yet i thought its just a mirth. i opened an investment account with clientele and a funeral cover, after hearing bad rumour about their service i cancelled a funural cover and they lady i was speaking was a bit rude but i thought its maybe her personality, i got an email arlerting that i have cancelled and the one that say a have a welfare policy with them, the lady helping me to open a welfare policy ddnt explain that its a 10 years investment, she said if i...

Category : Insurance

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Country : South Africa

My name is Mbulelo Professor Thomas (7010225617085) and i"m working as a teacher at Nompumelelo Primary School in Duncan village (East London). On the 6th of April 2016 i received my payslips for February and March and i found out that there are two policies from old mutual that are deducting money from my pearsal (departmental account), and which i do not know of. I never consulted any representative from Old Mutual and i decided to consult their local office in East London to lodge a...

Category : Insurance

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Country : South Africa

I was involved in a very traumatic motor accident in my new car barely a month driven. Where I got hit from the back by a drunk third party whose licence disk has expired and has no licence. I am failing to understand why should this exercise be so insufficient and inconveniencing! For three weeks and counting this claim has been registered,claims handlers appointed and told they were fired and still no communication received from the Insurance company. Name & shame,Broker Jay and Claims...

Category : Insurance

(1) Replies

Country : South Africa

When my son immigrated to Australia some years ago he arranged for a number of 'Power of Attorney'documents,sworn and signed before a Commissioner of Oaths, in order that I may deal with any legal matters on his behalf. These documents were accepted by all legal undertakings, including the sale of his house,Sars and other legal entities. Early in April 2014 I contacted Liberty Life Insurance to arrange payment of his policies via my Bank account as it was not cost effective for my son to...

Category : Insurance

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Country : South Africa

KING PRICE AUTO INSURANCE REFUSES TO PAYOUT MY CLAIM ON MY STOLEN VEHICLE STATING "NON DISCLOSURE"FOR ME NOT HAVING 7 YEARS UNINTERRUPTED AUTO INSURANCE.THEIR WORDING JUST STATES "HAVE I EVER HAD 7 YEARS AUTO INSURANCE IN GENERAL"IF THEY HAD ASKED ME IF I HAD UNINTERRUPTED AUTO INSURANCE FOR THE LAST 7 YEARS I WOULD OF SAID NO,LAST BEING THE KEY WORD AS I HAVE HAD OVER 15 YEARS IN AUTO INSURANCE IN TOTAL,THIS COMPANY IS DOING UNETHICAL BUSINESS BY ASKING TRICK QUESTIONS WHICH IS NOT...

Category : Insurance

(2) Replies

Country : South Africa

On Friday morning 13 April 2015 one of Independant Crushers a client of Zurich came over the white line into the lane my son was driving and the trucks back left wheel collided with my bakkies front right fender and my son almost when off the cliff but by the Grace of God the bakkie swung to the right and came to a standstill in the right lane. The driver of the vehicle behind them saw that the Independant Truck driver drifted over the lane and caused the accident and did not even stop at...

Category : Insurance

(0) Replies

Country : South Africa

After many years (15+) of being a client, I had to cancel my policy because I left the country. I send a mail cancelling my policy on 26 October 2015. I received a mail back, renewing it by Outsurance -without authorization and carrying on with payment (I have nothing in SA). After about 20 mails and various telephone calls from Zambia, Ii received a letter they will cancel on 3 December and I will pay a month notice. I have lodge complaints on their web- site, at customer complaints and...

Category : Insurance

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Country : South Africa

I am a loyal client with iwyze. Burglary happened in my house in august 2014. iwyze sent their agents to assess the damage after a week and missing items.when I called to enquire they took me from pillar to post and promised to attend to my complaint. I went to the extent of repairing the damage on my own expense fearing my safety.The only new thing I noticed is that my premiums had increased since August 2014 even though I had not been reimbursed.

Category : Insurance

(1) Replies

Country : South Africa

I am a loyal client with iwyse.Burglary happened in my house in august 2014.iwyse sent their agents to assess the damage after a week and missing items.when I called to enquire they took me from pillar to post and promised to attend to my complaint. I went to the extent of repairing the damage on my own expense fearing my safety.The only new thing I noticed is that my premiums had increased since August 2014 even though I had not been reimbursed.

Category : Insurance

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Country : South Africa

on the 3/11/2015 I did receive a message via sms from Old Mutual to inform me that I do qualify for the cash back of R2813.00.Therefore I need to submit copy of my certified ID and bank details which I have done so on the 7th -11-2015 and was provided with the reference no CE1279888 AND WAS TOLD MONEY WILL BE DEPOSITED INTO MY ACCOUNT. I have waited for 3 weeks with out any communication from them until I made a follow on the 27-11/2015 and was told query has been escalated to the supervisor,...

Category : Insurance

(0) Replies

Country : South Africa

My vehicle has been sitting at a panelbeater for 4 full weeks with NO work having been carried out on repairs: reason given: awaiting spares. Panel beater says his hands are tied as he has to follow Discovery Insure procedure. After NUMEROUS calls to Discovery Insure & Panel Beater, no closer to a solution. The vehicle was specifically for towing, a 4x4. Replacement vehicle is an I10! I have gone to extreme expense & loss of work over this. No feedback ever.

Category : Insurance

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Country : South Africa

VIRGIN MONEY INSURANCE (A DIVISION OF DIAL DIRECT) LEAVING A CLIENT IN THE DARK IN A TIME OF NEED! Please take the time to read this to avoid it from happening to anyone else insured with VIRGIN MONEY INSURANCE (A DIVISION OF DIAL DIRECT). On the 28th of October, whilst away on a business trip, our house was unfortunately chosen for an armed robbery. My wife was home alone, and woke up at 3am in the morning, to the terrifying scene of two armed robbers standing in front of our bed....

Category : Insurance

(1) Replies

Country : South Africa

I was involved in a car accident on the 22nd September 2015, whereby i bumped into another car. I reported the accident the same day at the police station and to the insurance the following day. A week later i was told that my car was a write off as the repairing costs were not making economic sense. The gentleman said that looking at the assessors report, he realised that i had a tyre burst. It should be noted, I never made a mention of a tyre burst when i made a statement to the police nor...

Category : Insurance

(1) Replies

Country : South Africa

On wednesday 11 Nov 15, I processed a claim on my brothers policies through Jet and Edgars where he had told me if he passes away I should go there. The staff on both stores assisted me very well, but were struggling to get hold of Hollard and I left them trying. Yesterday the 12th Nov 15 both consultants called to inform me that Hollard says my claim is on queue. Today I am getting a call again from Conrad(Jet) telling me that Hollard told him that all their consultants are in a conference...

Category : Insurance

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Country : South Africa

hello Peter, im a loyal customer for cellc, my 2years smart phone was insured, and then i lost it @ work last week when i called cellec team, they told me, the isurace didnt deduct money from my account, of which i know my phone was insured, and i didnt receive any messages or calls form them to inform me that my phone was in araes, so i called the team and they adviced me to open a case and send evething to them, of which i did all they asked me to do, so now i told them is not my problem...

Category : Insurance

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Country : South Africa

HET MY POLIS GEKANSELLEER BY SANLAM, HULLE HET DIE VERMETELHEID OM DIE DEBIETORDER SE GELDE NOG STEEDS AFTE TREK, ALHOEWEL EK N BEWYS VAN KANSELASIE GEKRY HET. HET KLAGTE GELE MAAR NOG STEEDS WEIER SANLAM OM MY GELDE TERUG TE BETAAL. VERBRUIKERS PASOP VIR SANLAM HULLE VORDER GRAAG JOU PREMIES MAAR TRAAG OM JOU GELDE TERUG TE BETAAL NA 30 JAAR

Category : Insurance

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Country : South Africa

I am not able to get a reason from Vodacom as to why they declined my 2 year contract application on 26 Aug 2015. Declined application Ref number 175 795 96. Clarence Arendse

Category : Insurance

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Country : South Africa

Sent my phone in for repairs for accidental damage was on 17 july 2015 and since then ive been taken form pillar to post every time i go to cna where I've handed my phone and they phone finrite insurances im told stories if not asked the same question over and over again. i even asked to speak to a supervisor who promised they phone will be back last week Wednesday but till today im still waiting. i went to cna port alfred last week and they phoned finrite and the lady i spoke check their...

Category : Insurance

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Country : South Africa

I have been a client of Outsurance for as long as I can remember. I have had only 2 claims for all this time. My car hit a rock that was placed on the highway and it damaged my wheels and car. Outsurance forced me to use their Panelbeater. It has been 3 weeks now and he is still "waiting for a new Part" He can not give me a tracking number or proof that he did order it. In the meantime my car is out of control with wheel balancing and it is dangerous for me to drive it. I have taken leave now...

Category : Insurance

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Country : South Africa

I have been waiting 3 weeks for a simple refund of a debit order that was cancelled due to the vehicle being traded for another car. Broker's services to clients is shoddy, CTU (insurance company's) service is shoddy and just very frustrating to deal with people like this. No wonder I was loathe to deal with a broker!

Category : Insurance

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Country : South Africa

I took a handset on contract with MTN in September 2013 and took insurance with MTN SP INSURANCE.Sometime early last year my handset was damaged and it took close to six months for an insurance claim to be processed after I had to keep calling the company tirelessly with them not getting back to me. now again my phone is damaged, I reported the matter on the day it happened on the 16th of July and sent a claim form through but then no one is getting back to me. I have had to load airtime so...

Category : Insurance

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Country : South Africa

My father passed away 25 Nov 2014 he paid club money for more than 17 years we submitted all documents which was requested by exact several times but up to date nothing was paid to my mother.bills was rather send to my mother an several occasions phone calls was made to tell her to come and pay while their was a claim submit to your office.the document have been faxed many times and on different occasions that was requested.I am not going to allow Exact to tear my fathers good name and not...

Category : Insurance

(0) Replies

Country : South Africa

I'm not sure" This is the reply from an manager when you ask him a question. I have a 3 stage pearl cream color vehicle. I have taken my vehicle to panel beaters my small dent and scratch policy administrators revered me to for a quotation. The first 2 panel beaters were not interested to do a quotation for them( my insurance revered me to them ?) The damage on my vehicle was for a small paint chip on my bonnet. The 2 panel beaters that were willing to give me a quotation explained to me due...

Category : Insurance

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Country : South Africa

I had an accident whilst in Durban. I struggled with Discovery to get the vehicle on a flat bed and brought up to Johannesburg. Once it was here I struggled to get an assessment report. I then spoke to the claims department on 3 occasions and asked the Manager of the claims department to contact me and still no satisfaction. I logged a complaint on their website and still no satisfaction. I asked if I get purchase the car back and to get my off the market sound system valued +- 20000 out of...

Category : Insurance

(0) Replies

Country : South Africa

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