Insurance Complaints

I have lodged a claim from my insurance which is alexandra forbes and was allocated a consultant by the name of simmone naidoo, who's not helpful at all, the lady has an attitude and does not treat me like a customer... she doesn't communicate and alert me on how far is my claim instead I'll call and she behaves as if I'm being done a favour.... really and the fact that u r paying money on a monthly basis to receive this kind of treatment is really unfair.....I've done everything that was...

Category : Insurance

(0) Replies

Country : South Africa

I have had a reobbery on 30th January 2015 at my property in Pennington, KZN all the kithchen & bathrooms and pipes were stolen and vandalised. Access was gained by a big boulder through the hardened glass sliding door window. Outsurance says they may not approve due to the premises not being occupied at the time. My tenants ended their lease in December 2015 and my Letting Agent Seeff are attemting to find a new tenant with diffulty. Outsurance says the house was abandonned not...

Category : Insurance

(3) Replies

Country : South Africa

The insurance company is not picking up the phone, even if you hold for half an hour there is no answer. The line says the consultants are having large volumes of calls. I need to get hold of the company but how will I get hold of them if they only have one number to contact and no one answers the phone

Category : Insurance

(2) Replies

Country : South Africa

In 2013 Absa Insurance sent me Job card for JAP Apricot, for works to my Ceiling. After the 1st appointment,I informed Thurance Cameron @ Absa,that I was not satisfied with the works done, my ceiling is sagging. I asked the contractor why the ceiling looked uneven.I was told that they did the best they could,that my it was like that in the 1st place,that it had nothing to do with the claim,hence reason they only smoothed it out.I then told the contractor,I dont understand how he can say...

Category : Insurance

(0) Replies

Country : South Africa

My solar geyser burst on Saturday the 20th December. When I called their number I was told the office hours via recording and told to hold if it was an emergency. The recording then informed me that there was no answer. I tried calling several times. I got hold of there "home assist section" to be told they don't handle broken geysers. On Monday 8.02am I could eventually report the geyser problem. They sent their appointed plumbers who arrived at 3:00pm only to inform me they could do...

Category : Insurance

(0) Replies

Country : South Africa

After i had an accident Miway approved my claim to repair my car.The repair cost from the panel beater was around R74000.Miway than send me another quote for 67800.I than went to the panelbeater(Ferrum panelbeater)to ask why the quote was reduced.I was told that the Miway assesor instructed the panelbeater to replace the original parts with pirate parts on the right wheel control arms.When i approached miway they said they have the right to do so.Can u please help me cause i believe we pay...

Category : Insurance

(0) Replies

Country : South Africa

My never pays out according to most panelbeaters and uses second hand parts, this I discovered after they conducted dodgy tectic to avoid paying me out after being loyal to them for 4 full years without missing any premium payment. my advice avoid MYWAY at all cost if you can. I will cancelling all referals ive done for this Dodgy insuranse company.

Category : Insurance

(0) Replies

Country : South Africa

My car window was damaged by kids playing with marbles, a small hole caused the whole window to shatter. I contact Miway on Monday, 1st December, I lodge the claim and I am very happy.Its Wednesday already and I still hear nothing,Thursday 4th December I contact them to follow up. They tell me the supplier doesn't have a window for my car so if I didn't phone them I would have waited like a fool What upsets me is the fact that they took the liberty to change my debit order date without my...

Category : Insurance

(0) Replies

Country : South Africa

I my car went to Panelbeater appointed by insurance company on the 30th September 2014. 5 weeks later Panelbeater informed me after numerous calls that they had lost my car keys. They then took my car to BMW in Vereeniging in spite of the fact that Panelbeater (Bodytech) is based in Midrand and I am in Sandton.. I have not received any assistance from the insurance company or even an apology for this. I have had to liase witty the Panelbeater who then proceed to be very rude when I enquiry...

Category : Insurance

(3) Replies

Country : South Africa

My ex husband passed on in January 2014,I took life cover in 2011,and the premiums were deducted from my bank account. Ive been running up & down to old muutual for them to pay. Everytime I go to them im being sent from pillar to post,and i have to discover that i have to submit some documentations. This has happened a no. of time until such time i had to explode. No one tells me to do anything,and when i fone head office,i have to start at the begining explaining one & the same thing. I just...

Category : Insurance

(1) Replies

Country : South Africa

I had an accident on the 25 May 2014 my car was bumped at the back .i reported to prime meridian and book me for assessors my car was assessed by Pronto Penal Beaters there was no respond after up until I contacted them .they told me that my clamis on final stage. Iwaited again and I was told that they will have to interview witnesses.I call them again I was told they are waitng for assessors outcomes fortunate enough I ve got assessor result and plolicstation documents i 've got also the...

Category : Insurance

(0) Replies

Country : South Africa

The General Electric Pension and Provident Funds received "tax" repayments from Alexanders Forbes. After sending 20 e-mails to [email protected] forbes my questions have not been answered. I need to know what these deposits were for.

Category : Insurance

(0) Replies

Country : South Africa

I was insured with Budget Insurance car was in an accident, Budget sent my car to TC panel beaters, on collection of my car it just about blew up when I started it, panel beaters said they will send it to Mazada Germiston. I have eumail and phoned Budget Insurance endlessly and millions of calls to TC panelbeaters but no response to my mails or phone calls Renato Leal the asssor has disappeared as well as Thalapo from Budget Insurance its now 4 months and I have no car and have paid R11 520...

Category : Insurance

(3) Replies

Country : South Africa

We experienced an incident of burglary/ theft by a domestic worker early May 2014 who decided to clear the house from all possible valuables in one go. By doing our own investigation we managed to assist the SAPD in arresting the culprit who pleaded guilty. Following the arrest all details were supplied to ZURICH INSURANCE CO who appointed two different assessors with different agendas. After various enquiries by our Insurance Broker, we still haven't had any feedback from the Insurer....

Category : Insurance

(1) Replies

Country : South Africa

On the 15/08/2014 @ around 18h50 I became a victim of smash and grab whilst on way to work. I sustained injuries n taken to Arwyp hospital. Saturday the 16/08/2014 in the morning I tried to logge a claim with Miway insurance n after few unsuccessful attempts where I was transferred to a voice mail where I was asked to leave my number to be called back n it never happened. Monday morning I called...Once more after few attempts ....being put on hold ...I was transferred to glass department...

Category : Insurance

(2) Replies

Country : South Africa

Since May 2014 I have been dealing with a MiWay legal advisor and it has been a drawn out and unpleasant experience. The staff member in question took so long to get ANYWHERE with the claim that eventually I had to get help from the Legal Team Manager who was embarrassed by his service when I told her about my experience and then had the matter at a conclusion from her side within the week. I spent MONTHS of stress and anxiety trying to get answers and progress from the legal advisor and am...

Category : Insurance

(0) Replies

Country : South Africa

the retirement date on my old mutual policy was 01/08/2014.On 01/07/2014 i went to old mutual Alberon to now hand in all my documetns and to complete the neccasery form.To make a long story short on 01/08/2014 on maturity date of the policy i phoned old mutual in Alberton which is not very helpfull i then phoned old mutual in Cape town wand was advcied that they have not received anything from Alberton. On Monday the 04/08/2014 i went back to Old Mutual in Alberton and had to fill in form...

Category : Insurance

(0) Replies

Country : South Africa

I am the 3rd party trying to resolve a claim where an outsurance customer drove into my vehicle while I was standing waiting for a parking after 9 weeks I am still battling to get an answer on my claim nevermind getting my vehicle fixed. I have never before experienced such bad service & outsurance always advertise hoe good they are what ever you do do not take outsurance for insutance if you try to get your vehicle fixed you can just as well give up. Linda Mare 0844790539

Category : Insurance

(0) Replies

Country : South Africa

Since i laid the claim on the 30\03\2014 but i`m still waiting for my claim to be approved,since they asked me to make quotations at the panel beaters and i gave them.....4 months without a car but at the end of the month they are the first to deduct my money....PLEASE I NEED HELP

Category : Insurance

(0) Replies

Country : South Africa

I had a Sanlam policy for about 6 years.I called into their call centre sometime in 2013 to change my debit order date just to find out that my policy lapsed.I called them and had a few contacts from their people.I have paid on my policy about R11000 and they wana tell me that all that money I paid in going down the drain now because of their neglegence.Their people wanted to make some sort of arrangement with me but I don't want any arrangements..-i want my hard earned and hard sweat money...

Category : Insurance

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

I took this insurance after i was advised mu consultant at GM Motors.My accident was on 15 January 2014, claim was authorized March 26 after 3 months, repairs started on 19 May after 2 months and today 5 June after 5 months their panel beater says they have unforeseen damages and need to order another part, insurance my authorize AGAIN and they don't know how long this will take!!! THESE PEOPLE DON'T CARE AND ARE SELLING A SERVICE THEY CANNOT DELIVER...STAY AWAY!

Category : Insurance

(0) Replies

Country : South Africa

Miway het my geskakel vir kwotasie vir voertuig assuransie. Hulle het my n goedkoper premie aangebied,my bankbesonderhede gevat en als. Na ek my assuransie geskakel het het hulle n beter premie aangebied as miway. Ek het miway n e-mail gestuur om te kanseleer en nog steeds het miway n premie van my bank verhaal en nou wil hulle my nie refund nie

Category : Insurance

(0) Replies

Country : South Africa

TO INCREASE MY COVER (ABSA LIFE @EASE) My broker is on leave (martenity),so i have been strucklying with application to increase my benefit on my Life cover with ABSA Life @Ease. i phone alteration department and asked them exactly what do they need if one want to do the increase with the existing policy. I sent email through myself to the alteration department on the 30 April 2014, till to day I haven received any feedback. every time when i phone new person and new story (example 'i did...

Category : Insurance

(0) Replies

Country : South Africa

I HAVE SUBMITTED A NEW CLAIM FOR MY VEHICLE AND I EMAILED JAMES THE PHOTOS FOR DAMAGES OF MY VEHICLE THAT WAS DAMAGED BY OTHER PARTY ON THE 13/05/2014 .JAMES HAS NOT CALLED ME REGARDING MY CLAIM.ON THE 17/05/2014 I SEND A MAIL TO CRYSTAL ATTACHED THE PHOTOS THAT HE REQUESTED AND THE WAS NO COMMUNICATION.ON THE 19/05/2014 I SEND THE MAIL TO COLETTE WHO IS THE MANAGER AT CLAIMS ,I WAS THEN CALLED ON THE SAME DAY AND THEY ASSURED ME SOMEONE WILL CALL ME FOR THE ASSESSMENT OR TO FIX MY CAR .I AM...

Category : Insurance

(1) Replies

Country : South Africa

Good Day I submit a disbility claim to First National Bank on October 2012. After i fax it from a branch in Pretoria the insurance claimed not to have gotten it. After that i faxed it about 6 times to different numbers and still no one recieved it. I wrote a letter to their customer care and they sent me forms and thing to fill in again i need a doctors letter and i have to make a apointment with the spesialist which cost me R400.00 and send it to them again on January 2014 and i follow up...

Category : Insurance

(0) Replies

Country : South Africa

I called Dial Direct on the 19th March 2014 regarding my policy increase with out notification. I spoke to Njabulo who advised me it was increased due to risk. I asked him that a senior must call me to discussed this unexpected increased. Until today no one came back to me. I logged another call but to my dissapointment I'm just a mere number on their books.

Category : Insurance

(0) Replies

Country : South Africa

I am the 3rd party in this claim .The accident occurred on the 29/03/2014 I had only received 1 call from Miway informing about the claim number on the 31/03/2014 from then untill now 13/05/2014 I the 3rd party has made numerous amount of calls to follow up on progress . There client knocked into me on the oncoming lane while speaking on his cell phone. Miway disputes that but the client admits to his guilt .Miway couldnt anser a few simple questions . The Miway client never made a claim but...

Category : Insurance

(0) Replies

Country : South Africa

Hello Peter Am so sadden by the worst ever incompetent staff members and poor service i got at the following old mutual branches and call centre. I resigned at work at the end of 31/03/2014,where all documents relating to that were successful submitted by my then employer NEDBANK LTD.On the 4th of April i received a call from oldmutual consultant confirming that they have indeed received my documents and the funds will be paid within 10 days. To my amazement even today i have not...

Category : Insurance

(0) Replies

Country : South Africa

Ons geyser het 2 dae terug gebars. My man het gister 11 oproepe gemaak om uit te vind wanneer hulle iemand stuur maar niemand het opgedaag nie. Vanoggend 9.30 daag hulle op om te kom kyk net om te se dat hulle dit eers more kan vervang. So, ons moet vir 3 dae sonder warm water sit. Ons gaan ons bonus verloor wat Augustus sou uitbetaal en ons moet 'n R1000 inbetaal ook. Dis regtigbelaglik dat 'n mens vir jare betaal en nooit eis nie en wanneer jy eendag moet eis so behandel word. Ons gaan...

Category : Insurance

(0) Replies

Country : South Africa

I have been an employee at iwyze and when I resigned I asked my team leader Bonny poonsamy if I have to work in a notice.Bonny said no she just needs my resignation letter and I can leave.On the 25th of march I checked if my salary has been payed and it was not payed.When I called the Human recourses department I spoke to Faith she said she will speak to Bonny and when I called again she told me I'm becoming irratateing so please if people are thinking of takeing insurance with Iwyse think of...

Category : Insurance

(0) Replies

Country : South Africa

HEEELLLLLPPPPPP Question to Absa Home Insurance: How long does it take to repair a burst Geyser? I lodged and insurance claim on 07 April 2014 (Claim number 6514319553) and to date, my geyser has not been fixed and I am still without hot water? Is Absa Insurance waiting for Barclays to send some qualified plumbers from London to fix my geyser? I have had 3 incompetent service providers being appointed to address this problem but no success, and I am still without hot water (30 April...

Category : Insurance

(0) Replies

Country : South Africa

client no. 23729326 since they said they will call me,even today i am still driving bumped car. No communication,client service are impatient.

Category : Insurance

(0) Replies

Country : South Africa

i got an accident on the 17 April claimed on the 22 April even to date nothing has been done. No communication until i call them. then promise to come back to me till today. since they say they will send evaluators.they are doing things their way not clients way.they are dragging their feets. Send the lady Dorcas whose having my file an email she doesn't bother to answer.

Category : Insurance

(0) Replies

Country : South Africa

This complaint concerns OUTSURANCE'S ATTITUDE TOWARDS MR. PRAVEEN RAMESH(myself). I have had two insurance claims against outsurance and none have been finalized up to date! The first claim was for myself with policy number OT11793984 , And the other claim was a third party claim against a guy colliding onto me, his details J.SAUL with I.D NO.7208185312081. In total i have been waiting for FOUR YEARS TWO MONTHS FOR FINALIZATION!!! BEARING NO RESULTS. IT IS REALLY FRUSTRATING AND NERVE...

Category : Insurance

(0) Replies

Country : South Africa

Accident taking long to fix my car because they investigating the third party I am resorting to writing such letters Hi Lawrence Mookwena (insurance consultant) You said your process takes 2 to 3 working days. It is now 5 working days. In total it is now a total 33days since you have started processing my claim. I believe you were on leave, how nice. If the third party has given me wrong particulars, don’t you think that is a matter for the police now. I explained to you that...

Category : Insurance

(1) Replies

Country : South Africa

My car got damaged last month, I put in the claim with no problems and my car was approved for repairs on the 2nd of April. The car was towed to Industria to be inspected, from there taken to Wilro Park to be inspected after they couldn’t find the problem at the Industria yard. From there TC Panel Beaters was appointed as repairer. From there I didn’t hear a thing about my car for a week until called the panel beater to check, and they said they were STILL waiting to receive the vehicle....

Category : Insurance

(0) Replies

Country : South Africa

I lodge a claim with absa isurance since we were attacked by storm last year november and they fixed the windows the roof and the doors are still broken they say I didn't claim but how did they fix the window now 2 day ago the gyser bust I had to get a plumber to fix cause I tired the way absa is trating me I feel like I insured with the wrong company

Category : Insurance

(0) Replies

Country : South Africa

Good day, I really need help beacuse i have been asking for CIB to replace my ipad. They just send me emails saying i will get a payment and also wanting my account details but nothing is happening. They deduct money from me all the time for premiums but i dod not get any feedback on the issue. I am now reporting this for the second time here but have reported many times to CIB directly and nothing is happening. Please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Category : Insurance

(1) Replies

Country : South Africa

I've received the worst ever service from Outsurance,my car was involved in an accident with one of their clients, who bumped my car from the rear leading me push the car infront of me. My car has rear & frontal damages. They saying they cannot pay for the frontal damages & will only pay rear damages, of which i fail to understand because if their client didn't bump my car from the back i wouln't have pushed the car in front of me. It's over a month now, I've been calling them on a daily...

Category : Insurance

(0) Replies

Country : South Africa

Not once have I ever experience such bad customer service at any place . At this point I don’t even want to recommend any one from our business to do business or take a contract out with the MTN . It's like everyone is incompetent that is working there . Its going for 1 Month now that Im waiting for my phone and still nothing I will take this further if I have to if I Don’t receive my phone By the end of the week . I have spoken to Vusi and John at the MTN in town went to sunny park as...

Category : Insurance

(0) Replies

Country : South Africa

I am sending you this email as I am totally disgusted by the unprofessional treatment and incompetent service received from Absa Insurance. I have submitted a claim on February 6, 2014 about my septic tank that collapsed. They sent some guy to come and investigate and what he wrote in his report was never revealed to me. To me he did not seem qualified and there is no way in the world that he or anybody could make a clear finding on why it happened and what caused it as the photo's sent will...

Category : Insurance

(0) Replies

Country : South Africa

I am completely appalled by the atrocious service we received from a lady called Miliswa who works for the Telesure Group / The Digital Experience shop at Fourways Crossing. I didn't get her surname, but she is short and plump with plaited hair. Not only did she make it clear that she did not have time to attend to us, but also mentioned that she was busy with a study assignment! This lady gave us numerous bad looks and gave us attitude that left a lot to be desired, not to mention that she...

Category : Insurance

(0) Replies

Country : South Africa

1st claim was registered on the 6th of January 2014. 2nd Claim for leaking roof was registered on the 6th February no responds.Damage to my pine ceiling severe.follow ups no responds.Mr Jacobs and Chetty do not answer phones nor do they respond.

Category : Insurance

(1) Replies

Country : South Africa

1st claim was registered on the 6th of January 2014. 2nd Claim for leaking roof was registered on the 6th February no responds.Damage to my pine ceiling severe.follow ups no responds.Mr Jacobs and Chetty do not answer phones nor do they respond.

Category : Insurance

(0) Replies

Country : South Africa

I made a claim with ref no ckp 1036869/2 that claim took more than a months to be processed and their consultant lied that my vehicle was with the repaires while my vehicle was dumped at SMD.after two weeks i called the consaltant an ask her why she lied,she reply by saying "they were not suppose to inssure my vehicle at the first plays it was a favour and I pay my monthly premiums.king price has bad service I won't recommend it for my friends and relatives

Category : Insurance

(0) Replies

Country : South Africa

I made a claim with ref no ckp 1036869/2 that claim took more than a months to be processed and their consultant lied that my vehicle was with the repaires while my vehicle was dumped at SMD.after two weeks i called the consaltant an ask her why she lied,she reply by saying "they were not suppose to inssure my vehicle at the first plays it was a favour and I pay my monthly premiums.king price has bad service I won't recommend it for my friends and relatives

Category : Insurance

(0) Replies

Country : South Africa

I reported water dripping on my bathroom window sill which was coming from the pipe which leads to my geyser,I spoke to Feroz on the 21/01/13. He told me that the claim would be handled by Nicole Brijlal. The claim number is 1377376. The same day Pieter Rademeyer plumbers arrived and came to do inspection without calling me or making an appointment, I'm not a plumber so I assumed the message which I conveyed to Feroz was conveyed to the plumbers. The plumbers told me that they will replace my...

Category : Insurance

(0) Replies

Country : South Africa

Storm damaged to my home end Nov 2013. Contractor came to do repairs in Dec 2013. The cupboards were not done and now the damp arising from these cupboards has caused further damaged to my walls. Secondly the ceiling that was not repaired by them has started to sag/collapse. My swimming pool which I had to refill at my own cost and I queried them about -no response. I have sent emails x 3 to ABSA Action Line - no response; tried to get the consultant Annah Kwanaite to phone or email me -...

Category : Insurance

(0) Replies

Country : South Africa

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