Insurance Complaints

I have insured my car Golf 6 with king price through brooker xenix and all my contract was send back to me that my car is insured and i am the only driver.then there was under clues that if my car gets involved in an accident and i am not the driver i will be required to pay extra access fee for the car to be repaired.ON August the car written off and the driver was not me i thought they will send me amount extra for access fee but they just declined my claim saying my documents were not in...

Category : Insurance

(1) Replies

Country : South Africa

I have not received my phone since last year,my phone was damaged,I sent it in even filled in a claim form and I was told to pay R350 access fee for a new phone I did so,then they told me to pay another R100 so that I can get a samsung S5,then I called in to find out if I can go ahead and pay it I was told by different agents different stories others told me yes I can go ahead and pay it but others told me I will have to pay more for the S5 or I can get another phone just not an S5.I called...

Category : Insurance

(0) Replies

Country : South Africa

I cancelled and removed the device in January. All of a sudden they resume debiting my account in may and sending me statements. I sent them a mail explaining that I cancelled the device after which they replied and told me the whole process of paying another 450. I replied telling them that I have already done than In January and after which and lady called. I thought we settled the matter but now another debit came end of may which I canceled with the bank and now another one one now in...

Category : Insurance

(0) Replies

Country : South Africa

my husband passed away Nov 2014 Liberty refuse to pay claim stating he was aware of his disease when applying for insurance which is untrue. It has been 7 months of submitting doctors reports and correspondence and no feedback. He went for a ful medical checkup as per their request and passed with flying colours. I am depending on this payment as his medical expenses up until his death are quite extensive. So disappointed as we have been dealing with Liberty for many years

Category : Insurance

(1) Replies

Country : South Africa

DO NOT BECOME AN OUSURANCE CLIENT. Outsurance is threatening me with ARREST and/FINE if I do not appear in court for a pothole claim instituted By OUTSURANCE in my name without my permission. It is against the state and have been informed by Jonita the OUTSURANCE legal comsultant that OUTSURANCE will hold me responsible for damages to my vehicle. She admitted that the adviser misinformed me. That my policy becomes OUTSURANCE property in a claim and that OUTSURANCE does not need my permission...

Category : Insurance

(0) Replies

Country : South Africa

Submitted claim on the 15/04/2015.My colleague Shamilla Ramsuk 072933589 had a cell phone stolen and is insured with C-Surance. [email protected] To just get the claim form was a nightmare. S Ramsuk was told to pay R300.00 and she would et her replacement phone in 5 days. She paid her deposit on the 28th April and now they say they cannot trace the phone, she and I have phoned and they brush her off and when I phoned and asked to speak to a superior he let me hold until I had to hang...

Category : Insurance

(0) Replies

Country : South Africa

My mom had a policy that was taken by my father at Old mutual. so my dad passed away first, my mom did not change the beneficiary. now my mom passed away, Old mutual wanted all the documents including the letter of authority and the late estate account. the banks refuse to open an estate accounts for amount less than R100000. We went to tell them at old mutual and they referred us at nedbank. nedbank says the letter of authority is not on the database of master of master of high court. My...

Category : Insurance

(1) Replies

Country : South Africa

I changed my banking details with momentum insurance on 23 February 2015 but they kept on debiting on my old account making the bank to charge me as the was no money I can deposit money cash in vain .They claimed I never changed banking details .I had an accident on the 11th of March 2015 ,they rejected the claim based on the fact that even on the new account there was no money on the dates they were supposed to debit as they asked for a bank statement .On their system it showed that they...

Category : Insurance

(2) Replies

Country : South Africa

CONTINUOUS MESSAGES AND CALLS FROM OUTSURANCE STAFF about our details still active with the company after we did asked them to remove our personal details completely as we DO NOT WANT TO HEAR THEM EVER AGAIN CALLING OR SENDING MESSAGES THAT our personal details are still active with this incredible expensive company!!!

Category : Insurance

(0) Replies

Country : South Africa

Policy Holder: Zim TD ID No. 7208225361080 Policy 1: CP101508301 - Prime Motor Thrift Plan C - 100% Policy 2: MC101508317 - Motor Assist on the 22 February 2015 I had an accident and reported it Prime Meridian. submitted was the accident report,accident claim forms and all required documents.The assessor was allocated and came to assess the damage to the vehicle. Three days thenafter I was informed that the claim was repudiated reasons being that it was'nt written-off. I completely...

Category : Insurance

(0) Replies

Country : South Africa

hellopeter As an investor at old mutual,i have applied for debt consolidation throw old mutual since last year december 2014 as i have given all required document needed. ive been communicating by following up on my application with the consultant, yet i havent received any reply what so ever. i sence that the application was not even send throw for comfirmation. its been three months as i enquired on oppositions with response was so quick thin two days. old mutual really have bad consumer...

Category : Insurance

(0) Replies

Country : South Africa

I have lodged a claim from my insurance which is alexandra forbes and was allocated a consultant by the name of simmone naidoo, who's not helpful at all, the lady has an attitude and does not treat me like a customer... she doesn't communicate and alert me on how far is my claim instead I'll call and she behaves as if I'm being done a favour.... really and the fact that u r paying money on a monthly basis to receive this kind of treatment is really unfair.....I've done everything that was...

Category : Insurance

(0) Replies

Country : South Africa

I have had a reobbery on 30th January 2015 at my property in Pennington, KZN all the kithchen & bathrooms and pipes were stolen and vandalised. Access was gained by a big boulder through the hardened glass sliding door window. Outsurance says they may not approve due to the premises not being occupied at the time. My tenants ended their lease in December 2015 and my Letting Agent Seeff are attemting to find a new tenant with diffulty. Outsurance says the house was abandonned not...

Category : Insurance

(3) Replies

Country : South Africa

The insurance company is not picking up the phone, even if you hold for half an hour there is no answer. The line says the consultants are having large volumes of calls. I need to get hold of the company but how will I get hold of them if they only have one number to contact and no one answers the phone

Category : Insurance

(2) Replies

Country : South Africa

In 2013 Absa Insurance sent me Job card for JAP Apricot, for works to my Ceiling. After the 1st appointment,I informed Thurance Cameron @ Absa,that I was not satisfied with the works done, my ceiling is sagging. I asked the contractor why the ceiling looked uneven.I was told that they did the best they could,that my it was like that in the 1st place,that it had nothing to do with the claim,hence reason they only smoothed it out.I then told the contractor,I dont understand how he can say...

Category : Insurance

(0) Replies

Country : South Africa

My solar geyser burst on Saturday the 20th December. When I called their number I was told the office hours via recording and told to hold if it was an emergency. The recording then informed me that there was no answer. I tried calling several times. I got hold of there "home assist section" to be told they don't handle broken geysers. On Monday 8.02am I could eventually report the geyser problem. They sent their appointed plumbers who arrived at 3:00pm only to inform me they could do...

Category : Insurance

(0) Replies

Country : South Africa

After i had an accident Miway approved my claim to repair my car.The repair cost from the panel beater was around R74000.Miway than send me another quote for 67800.I than went to the panelbeater(Ferrum panelbeater)to ask why the quote was reduced.I was told that the Miway assesor instructed the panelbeater to replace the original parts with pirate parts on the right wheel control arms.When i approached miway they said they have the right to do so.Can u please help me cause i believe we pay...

Category : Insurance

(0) Replies

Country : South Africa

My never pays out according to most panelbeaters and uses second hand parts, this I discovered after they conducted dodgy tectic to avoid paying me out after being loyal to them for 4 full years without missing any premium payment. my advice avoid MYWAY at all cost if you can. I will cancelling all referals ive done for this Dodgy insuranse company.

Category : Insurance

(0) Replies

Country : South Africa

My car window was damaged by kids playing with marbles, a small hole caused the whole window to shatter. I contact Miway on Monday, 1st December, I lodge the claim and I am very happy.Its Wednesday already and I still hear nothing,Thursday 4th December I contact them to follow up. They tell me the supplier doesn't have a window for my car so if I didn't phone them I would have waited like a fool What upsets me is the fact that they took the liberty to change my debit order date without my...

Category : Insurance

(0) Replies

Country : South Africa

I my car went to Panelbeater appointed by insurance company on the 30th September 2014. 5 weeks later Panelbeater informed me after numerous calls that they had lost my car keys. They then took my car to BMW in Vereeniging in spite of the fact that Panelbeater (Bodytech) is based in Midrand and I am in Sandton.. I have not received any assistance from the insurance company or even an apology for this. I have had to liase witty the Panelbeater who then proceed to be very rude when I enquiry...

Category : Insurance

(3) Replies

Country : South Africa

My ex husband passed on in January 2014,I took life cover in 2011,and the premiums were deducted from my bank account. Ive been running up & down to old muutual for them to pay. Everytime I go to them im being sent from pillar to post,and i have to discover that i have to submit some documentations. This has happened a no. of time until such time i had to explode. No one tells me to do anything,and when i fone head office,i have to start at the begining explaining one & the same thing. I just...

Category : Insurance

(1) Replies

Country : South Africa

I had an accident on the 25 May 2014 my car was bumped at the back .i reported to prime meridian and book me for assessors my car was assessed by Pronto Penal Beaters there was no respond after up until I contacted them .they told me that my clamis on final stage. Iwaited again and I was told that they will have to interview witnesses.I call them again I was told they are waitng for assessors outcomes fortunate enough I ve got assessor result and plolicstation documents i 've got also the...

Category : Insurance

(0) Replies

Country : South Africa

The General Electric Pension and Provident Funds received "tax" repayments from Alexanders Forbes. After sending 20 e-mails to [email protected] forbes my questions have not been answered. I need to know what these deposits were for.

Category : Insurance

(0) Replies

Country : South Africa

I was insured with Budget Insurance car was in an accident, Budget sent my car to TC panel beaters, on collection of my car it just about blew up when I started it, panel beaters said they will send it to Mazada Germiston. I have eumail and phoned Budget Insurance endlessly and millions of calls to TC panelbeaters but no response to my mails or phone calls Renato Leal the asssor has disappeared as well as Thalapo from Budget Insurance its now 4 months and I have no car and have paid R11 520...

Category : Insurance

(3) Replies

Country : South Africa

We experienced an incident of burglary/ theft by a domestic worker early May 2014 who decided to clear the house from all possible valuables in one go. By doing our own investigation we managed to assist the SAPD in arresting the culprit who pleaded guilty. Following the arrest all details were supplied to ZURICH INSURANCE CO who appointed two different assessors with different agendas. After various enquiries by our Insurance Broker, we still haven't had any feedback from the Insurer....

Category : Insurance

(1) Replies

Country : South Africa

On the 15/08/2014 @ around 18h50 I became a victim of smash and grab whilst on way to work. I sustained injuries n taken to Arwyp hospital. Saturday the 16/08/2014 in the morning I tried to logge a claim with Miway insurance n after few unsuccessful attempts where I was transferred to a voice mail where I was asked to leave my number to be called back n it never happened. Monday morning I called...Once more after few attempts ....being put on hold ...I was transferred to glass department...

Category : Insurance

(2) Replies

Country : South Africa

Since May 2014 I have been dealing with a MiWay legal advisor and it has been a drawn out and unpleasant experience. The staff member in question took so long to get ANYWHERE with the claim that eventually I had to get help from the Legal Team Manager who was embarrassed by his service when I told her about my experience and then had the matter at a conclusion from her side within the week. I spent MONTHS of stress and anxiety trying to get answers and progress from the legal advisor and am...

Category : Insurance

(0) Replies

Country : South Africa

the retirement date on my old mutual policy was 01/08/2014.On 01/07/2014 i went to old mutual Alberon to now hand in all my documetns and to complete the neccasery form.To make a long story short on 01/08/2014 on maturity date of the policy i phoned old mutual in Alberton which is not very helpfull i then phoned old mutual in Cape town wand was advcied that they have not received anything from Alberton. On Monday the 04/08/2014 i went back to Old Mutual in Alberton and had to fill in form...

Category : Insurance

(0) Replies

Country : South Africa

I am the 3rd party trying to resolve a claim where an outsurance customer drove into my vehicle while I was standing waiting for a parking after 9 weeks I am still battling to get an answer on my claim nevermind getting my vehicle fixed. I have never before experienced such bad service & outsurance always advertise hoe good they are what ever you do do not take outsurance for insutance if you try to get your vehicle fixed you can just as well give up. Linda Mare 0844790539

Category : Insurance

(0) Replies

Country : South Africa

Since i laid the claim on the 30\03\2014 but i`m still waiting for my claim to be approved,since they asked me to make quotations at the panel beaters and i gave them.....4 months without a car but at the end of the month they are the first to deduct my money....PLEASE I NEED HELP

Category : Insurance

(0) Replies

Country : South Africa

I had a Sanlam policy for about 6 years.I called into their call centre sometime in 2013 to change my debit order date just to find out that my policy lapsed.I called them and had a few contacts from their people.I have paid on my policy about R11000 and they wana tell me that all that money I paid in going down the drain now because of their neglegence.Their people wanted to make some sort of arrangement with me but I don't want any arrangements..-i want my hard earned and hard sweat money...

Category : Insurance

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

I took this insurance after i was advised mu consultant at GM Motors.My accident was on 15 January 2014, claim was authorized March 26 after 3 months, repairs started on 19 May after 2 months and today 5 June after 5 months their panel beater says they have unforeseen damages and need to order another part, insurance my authorize AGAIN and they don't know how long this will take!!! THESE PEOPLE DON'T CARE AND ARE SELLING A SERVICE THEY CANNOT DELIVER...STAY AWAY!

Category : Insurance

(0) Replies

Country : South Africa

Miway het my geskakel vir kwotasie vir voertuig assuransie. Hulle het my n goedkoper premie aangebied,my bankbesonderhede gevat en als. Na ek my assuransie geskakel het het hulle n beter premie aangebied as miway. Ek het miway n e-mail gestuur om te kanseleer en nog steeds het miway n premie van my bank verhaal en nou wil hulle my nie refund nie

Category : Insurance

(0) Replies

Country : South Africa

TO INCREASE MY COVER (ABSA LIFE @EASE) My broker is on leave (martenity),so i have been strucklying with application to increase my benefit on my Life cover with ABSA Life @Ease. i phone alteration department and asked them exactly what do they need if one want to do the increase with the existing policy. I sent email through myself to the alteration department on the 30 April 2014, till to day I haven received any feedback. every time when i phone new person and new story (example 'i did...

Category : Insurance

(0) Replies

Country : South Africa

I HAVE SUBMITTED A NEW CLAIM FOR MY VEHICLE AND I EMAILED JAMES THE PHOTOS FOR DAMAGES OF MY VEHICLE THAT WAS DAMAGED BY OTHER PARTY ON THE 13/05/2014 .JAMES HAS NOT CALLED ME REGARDING MY CLAIM.ON THE 17/05/2014 I SEND A MAIL TO CRYSTAL ATTACHED THE PHOTOS THAT HE REQUESTED AND THE WAS NO COMMUNICATION.ON THE 19/05/2014 I SEND THE MAIL TO COLETTE WHO IS THE MANAGER AT CLAIMS ,I WAS THEN CALLED ON THE SAME DAY AND THEY ASSURED ME SOMEONE WILL CALL ME FOR THE ASSESSMENT OR TO FIX MY CAR .I AM...

Category : Insurance

(1) Replies

Country : South Africa

Good Day I submit a disbility claim to First National Bank on October 2012. After i fax it from a branch in Pretoria the insurance claimed not to have gotten it. After that i faxed it about 6 times to different numbers and still no one recieved it. I wrote a letter to their customer care and they sent me forms and thing to fill in again i need a doctors letter and i have to make a apointment with the spesialist which cost me R400.00 and send it to them again on January 2014 and i follow up...

Category : Insurance

(0) Replies

Country : South Africa

I called Dial Direct on the 19th March 2014 regarding my policy increase with out notification. I spoke to Njabulo who advised me it was increased due to risk. I asked him that a senior must call me to discussed this unexpected increased. Until today no one came back to me. I logged another call but to my dissapointment I'm just a mere number on their books.

Category : Insurance

(0) Replies

Country : South Africa

I am the 3rd party in this claim .The accident occurred on the 29/03/2014 I had only received 1 call from Miway informing about the claim number on the 31/03/2014 from then untill now 13/05/2014 I the 3rd party has made numerous amount of calls to follow up on progress . There client knocked into me on the oncoming lane while speaking on his cell phone. Miway disputes that but the client admits to his guilt .Miway couldnt anser a few simple questions . The Miway client never made a claim but...

Category : Insurance

(0) Replies

Country : South Africa

Hello Peter Am so sadden by the worst ever incompetent staff members and poor service i got at the following old mutual branches and call centre. I resigned at work at the end of 31/03/2014,where all documents relating to that were successful submitted by my then employer NEDBANK LTD.On the 4th of April i received a call from oldmutual consultant confirming that they have indeed received my documents and the funds will be paid within 10 days. To my amazement even today i have not...

Category : Insurance

(0) Replies

Country : South Africa

Ons geyser het 2 dae terug gebars. My man het gister 11 oproepe gemaak om uit te vind wanneer hulle iemand stuur maar niemand het opgedaag nie. Vanoggend 9.30 daag hulle op om te kom kyk net om te se dat hulle dit eers more kan vervang. So, ons moet vir 3 dae sonder warm water sit. Ons gaan ons bonus verloor wat Augustus sou uitbetaal en ons moet 'n R1000 inbetaal ook. Dis regtigbelaglik dat 'n mens vir jare betaal en nooit eis nie en wanneer jy eendag moet eis so behandel word. Ons gaan...

Category : Insurance

(0) Replies

Country : South Africa

I have been an employee at iwyze and when I resigned I asked my team leader Bonny poonsamy if I have to work in a notice.Bonny said no she just needs my resignation letter and I can leave.On the 25th of march I checked if my salary has been payed and it was not payed.When I called the Human recourses department I spoke to Faith she said she will speak to Bonny and when I called again she told me I'm becoming irratateing so please if people are thinking of takeing insurance with Iwyse think of...

Category : Insurance

(0) Replies

Country : South Africa

HEEELLLLLPPPPPP Question to Absa Home Insurance: How long does it take to repair a burst Geyser? I lodged and insurance claim on 07 April 2014 (Claim number 6514319553) and to date, my geyser has not been fixed and I am still without hot water? Is Absa Insurance waiting for Barclays to send some qualified plumbers from London to fix my geyser? I have had 3 incompetent service providers being appointed to address this problem but no success, and I am still without hot water (30 April...

Category : Insurance

(0) Replies

Country : South Africa

client no. 23729326 since they said they will call me,even today i am still driving bumped car. No communication,client service are impatient.

Category : Insurance

(0) Replies

Country : South Africa

i got an accident on the 17 April claimed on the 22 April even to date nothing has been done. No communication until i call them. then promise to come back to me till today. since they say they will send evaluators.they are doing things their way not clients way.they are dragging their feets. Send the lady Dorcas whose having my file an email she doesn't bother to answer.

Category : Insurance

(0) Replies

Country : South Africa

This complaint concerns OUTSURANCE'S ATTITUDE TOWARDS MR. PRAVEEN RAMESH(myself). I have had two insurance claims against outsurance and none have been finalized up to date! The first claim was for myself with policy number OT11793984 , And the other claim was a third party claim against a guy colliding onto me, his details J.SAUL with I.D NO.7208185312081. In total i have been waiting for FOUR YEARS TWO MONTHS FOR FINALIZATION!!! BEARING NO RESULTS. IT IS REALLY FRUSTRATING AND NERVE...

Category : Insurance

(0) Replies

Country : South Africa

Accident taking long to fix my car because they investigating the third party I am resorting to writing such letters Hi Lawrence Mookwena (insurance consultant) You said your process takes 2 to 3 working days. It is now 5 working days. In total it is now a total 33days since you have started processing my claim. I believe you were on leave, how nice. If the third party has given me wrong particulars, don’t you think that is a matter for the police now. I explained to you that...

Category : Insurance

(1) Replies

Country : South Africa

My car got damaged last month, I put in the claim with no problems and my car was approved for repairs on the 2nd of April. The car was towed to Industria to be inspected, from there taken to Wilro Park to be inspected after they couldn’t find the problem at the Industria yard. From there TC Panel Beaters was appointed as repairer. From there I didn’t hear a thing about my car for a week until called the panel beater to check, and they said they were STILL waiting to receive the vehicle....

Category : Insurance

(0) Replies

Country : South Africa

I lodge a claim with absa isurance since we were attacked by storm last year november and they fixed the windows the roof and the doors are still broken they say I didn't claim but how did they fix the window now 2 day ago the gyser bust I had to get a plumber to fix cause I tired the way absa is trating me I feel like I insured with the wrong company

Category : Insurance

(0) Replies

Country : South Africa

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