Insurance Complaints

To whom it may concern On December 26th 2017 my car broke on my way home from a family outing. I called auto and general as I needed a tow due to my car not being able to drive. I spoke to a consultant who told me that it would take about an hour for the truck to get there.Stuck on the highway in the scorching heat with my wife and 2 kids(4 years old and 7 months old).The consultant advise me that it would take an hour for the towing company to be there i then advised her that my phones...

Category : Insurance

(0) Replies

Country : South Africa

I have subnitted a claim to Outsurance on 6 Dec 2017 and received my claim number which i was told telephonically is pre approved. since 6 Dec 2017 nothing has happened w.r.t. actioning my claim and i have to keep calling Outsurance, tell my story to every advisor / claims clerk, getting told they will be in contact with me or my husband to arrange with us to get people out to us to do the repairs! nobody ever calls me back, i have all the names of people i spoke to. We are paying our...

Category : Insurance

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Country : South Africa

My insurance has rejected my claim by saying the have never received the copy of the inspection. The inspection was done for my car and the people that did the inspection confirmed that it was sent to them but they do not keep the records. They have been deducting for the policy and they are still deducting even though my car was written off and they rejected the claim

Category : Insurance

(1) Replies

Country : South Africa

Good day I hope that you are well, I’m being moved from pillar to post regarding the three claim I did on the 1/12/2017. First claim it was for the gazer that is leaking from outside and the wall is damage from in and outside. The person that I did a claim with she asked me if the ceiling is damaged and I said no is only the black dot on the ceiling but it is fine. The insurance will pay my water bill and I need to give you the statement. The lady didn’t give me the ref number for the...

Category : Insurance

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Country : South Africa

It was on monday the 04/12/2017 when i received a round about 3 o clock. 1. Where did Liberty get my contact details from? 2. Why were these details not verified before you started your harassment? I have been called by Ntombikayise who was extremely RUDE and insisted on calling me even after i have told her to stop calling me, i have never been so harrased, she has no manners, she is a disgrace to liberty, she is in a wrong proffession if that is how she handles customers.

Category : Insurance

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Country : South Africa

We have lodged a claim on the 26th of October after the passing of my cousin. We visited the branch on many occasions but to no avail. the manager followed up on our claims. We received smses informing us that head office is busy with assessments.On the 13th November we submitted complaints and received a phone call that we should be patient head office is still busy. We are tired of waiting. these are our policy numbers:69210p041479700 and 6921p041479254 respectively.Old mutual has deducted...

Category : Insurance

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Country : South Africa

I have an extended service plan and extended warranty with this company. I sent my car for service end of October and the car was not serviced for 3 days. I called and was called my extended service plan was on hold. I was told to make a deposit of a missed installment and also pay for this service and then make a claim. I did exactly that and now after a month no-one ever responded to my claim which I emailed repeatedly for a month now. Today I took my car to Toyota because its was...

Category : Insurance

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Country : South Africa

Hi Peter I have been under debt review and I have paid my creditors , I struggled with Capfin when I was supposed to get my payed up letter this people were throuwing me there and there telling me that my accound has been handed over to this legal company and when I call that legal company will tell me that its not with them I must call capfin . I was very disappointed with the service I got from them . I wish they should know about this

Category : Insurance

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Country : South Africa

paid premiums for 5 yrs, when one of my cars is stolen, they imply that it was not stolen, and have some ex SAPS detective- inspector investigate! I have been livid for weeks.They look for every reason not to pay! Before you insure with them,be very careful.

Category : Insurance

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Country : South Africa

good day I logged a claim with miway on 12/11/2017 I waited 3 for miway to get back to me telling me that my claim is rejected. 1. I lost income for 3 weeks. 2. I have a option of a car hire which I was never given 3. I fetch my car from miway storage . it came back in a worse condition than what is was when it was towed. 4.mi way change my excessed FROM R5000 TO R15000.00 Without my consent. 5.I need recording that I had with the assessor cause the information he gave to miway is...

Category : Insurance

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Country : South Africa

Hi peter can you please interven I submitted all the documents two weeks back but until now there's no response from them.I was claiming for death of my father in law..their email address is [email protected] 465 5011.fax 0865256916.my name is noludwe Luzipo .thank you in advance

Category : Insurance

(0) Replies

Country : South Africa

I had a dispute with the standard bank insurance claim rejection and have sent them an e-mail about 5 days ago and I have yet to receive a reply. Herein are the details of the e-mail: Lolo Njingana Nov 22 (7 days ago) to sbinsurance, thembisa.njing. Good day After a storm that ravaged the Durban area which my house roof was also affected on or before the 10th of October 2017. I then on the 11th of...

Category : Insurance

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Country : South Africa

In June , I lost my phone . I submitted everything the insurance for MTN was asking . Until now I didn't get even any response . They say they are still investigating . These people are spoiling MTN business . Mtn is still deducting the insurance money . Please help . [email protected]

Category : Insurance

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Country : South Africa

I submitted my claim form last of last week already but not received any response yet.I don't know why they took so long .can you please check for me what is going on.my name is Noludwe Luzipho their foun numbers are 041 4655011.their email address is [email protected] 0865256916

Category : Insurance

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Country : South Africa

I have never received such bad service from 2 companies in partnership together. Renault offers 1 year free insurance when you buy the Renault Kwid but it's certainly proven not to be a perk!!! Carene Paaijmans of Rodel insurance is one of the worst consultants I've had the misfortune of crossing paths with. She is lazy and had no interest in helping the people who pay for her salary. I was involved I would be a car accident 2months ago and I still don't have my car back. Whenever I...

Category : Insurance

(1) Replies

Country : South Africa

I REPORTED MY GEYSER THAT IT WAS LEAKING ON 18TH NOVEMBER. THAT EVENING A PLUMBER CAME TO LOOK AT THE GEYSER. HE TOOK PHOTOS OF THE GEYSER AND MENTIONED THAT IT WAS STILL UNDER WARRANTY AND THEREFORE HE CANNOT ATTEND TO IT BUT WILL LET THE INSURER KNOW. FROM MONDAY 20TH UP TO DATE I AM PHONING STANDARD BANK CLAIMS AND THEY KEEP ON SAYING SOMEONE WILL BE COMING OR WILL BE CALLING ME. NO ONE CALLS UNTIL THE FOLLOWING MORNING WHEN I PHONE AGAIN AND NO SATISFACTORY ANSWER IS RECEIVED. MY...

Category : Insurance

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Country : South Africa

Had a break in more than a week ago. Have been to ABSA BANK(Cape Gate Mall) on 4 x occasions. Have mailed 6 x pages(Photo`s) to Absa Home Insurance(this was done at the Absa bank Cape Gate)+ claim nr. + (Case nr. from SAP). Up to now I have only received a sms stating:" we will send your policy correspondence to your inbox". This was yesterday, and up to now I have received Zero!. After more tan 9 days> do not know what to do next?

Category : Insurance

(0) Replies

Country : South Africa

Good day I am not happy with Old mutual at all. I applied for holiday premium for 2 months due to some financial issues. When I get the response I am being told that my policy 69345SB15993835 has lapsed. I am the main member here and how can I cover other people meanwhile me and my kids are not covered really now? My question is how is that possible if it did when did it lapse and what was the reason behind it? I have never changed my banking details for debit orders and always had...

Category : Insurance

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Country : South Africa

we submitted a claim to Renasa in April 2017 . to date this claim has not been honoured. they have done an investigation twice and the ombudsman for short term insurance has also put them on notice . they still haven't responded . they have been taking our premiums for over ten years and now they are refusing to pay up when required . maybe outing these guys on social media may get a reaction out of them ?

Category : Insurance

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Country : South Africa

Hi my life insurance has been cancelled some time ago by above mentioned life insurance company. Since cancellation said company has still been making debits against my account with also above mentioned company who inturn is now harrasing me with calls two to three times a day after i have explained to said banking firm that the funds outstanding from my account is directly caused by their sister company or supposedly value added service called life insurance. Now i am being threatened with...

Category : Insurance

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Country : South Africa

I Khanyisa Somatika reported to SKYTRAX that my tracker is been disconnected with no reason. I phoned them 3 times already and I was informed that they will schedule an appointment via sms. I am still waiting for that sms since then. I'm sitting without a tracker in a high profile of High Jacking Province "CAPE TOWN" but I'm paying it every month.

Category : Insurance

(0) Replies

Country : South Africa

I put through a claim on the 17th of August. Up until today, i have only ever had one conversation after i posted a hello peter complaint. each time i call, i am holding on for approx 45 minutes. Std bank insurance is not getting back to me. and i have had enough. If anyone knows how i can get hold of them possibly with another number that isnt 0860123112 that would be great!

Category : Insurance

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Country : South Africa

On the 2nd of November I had a break in at my property. They completely broke down the back door and the security gate, they also broke open my sliding door. This morning SA Homeloans Insurance advised be that I need to Pay R750 excess for the back door and security gate, and R750 excess for the sliding door. This is one incident and one claim? My gate motor was also damaged in the incident. Now if I claim through SA Home Loans insurance, I will have to pay a total excess of R2250 for one...

Category : Insurance

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Country : South Africa

I had an accident on the 21st October, the other driver was in the wrong but I decided to log a claim with my insurance and have client from the other Insurance. On the 23rd I got a courtesy car through Budget Insurance and they allocated 15 days, my understanding was that it'll take that long to fix the car, they didn't mention that the 15 days only is meant to count from when their allocated resource to fix my car starts working on that it, that the other time doesn't matter to them, even...

Category : Insurance

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Country : South Africa

Good day, i need assistant in cancelling my policiy with avob, last month i spoke to a Guy who works for avob in our area his based in Tembisa Hospital i asked him to change my banking details because i was having a problem with my previous bank, he then gave me some papers to sign i asked him why so much papers he said to me i shouldn't worry he will change for me to my surprise a week after that i received a welcome sms from avbob with a new policy he didn't actually change banking...

Category : Insurance

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Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

(0) Replies

Country : South Africa

I got a call from itumeleng saying I must phone him and he is phoning me from nedbank. He wanted to sell household and carr ensurance to me.when I asked him from which branch he is phoning he said its old muteu. Asked him where he got my no when he replaid nedbank gives them the clients numbers. I spoke to what he caled his manager tamarisa and she confirmed that nedbank give them there clients numbers to old mutual Itomuleng contact details is 0113743472 I'm asking the question did old...

Category : Insurance

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Country : South Africa

Claim number 100378029 policy number CG 106420395 accident happened on 23 January 2017.They promised to pay after sending confirmation documents to be signed and faxed. This was done around May/June 2017. They haven't responded since then. They had promised to respond within 14 days.Still waiting for their 14 days.My worry is that, what was due to me is now meagre considering the spiralling inflation the country is experiencing. The long and short of it is that, my so-called claim is now...

Category : Insurance

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Country : South Africa

Disgusted in the way Alexander Forbes treats their Third Party claimants! they extend settlement dates in order to demotivate Third Party's from claiming. I registered my claim in August and was told by a Manager that my claim would take 30 working days to finalise, when the 30 working eventually lapsed, I received a release and was only then informed that I would have to wait an additional 30 working days for settlement. With no explanation as to why a Third Party would have to wait that...

Category : Insurance

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Country : South Africa

Old Mutual has no competent staff Quick to take money but slow and unwilling to provide service

Category : Insurance

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Country : South Africa

my account no :7000100100059415372 I phoned the call Centre, spoke to Lynette. she was arrogant to me and rude, at the same time she was cutting me while explaining. case: I made cellphone insurance claim last year October 2016. after the approval I was told at the shop that the old one will be cancelled automatically. how ever it was not the case. I want my refund of total R588 debited monthly on my Edgars account. Lynette told me that is not Fin rite problem I must go to the...

Category : Insurance

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Country : South Africa

Oakhurst insurance is a nightmare I have been trying to claim for my car's engine hey they told me it is wear and tear hence they declined my claim just like that I do not have time for this!!!

Category : Insurance

(0) Replies

Country : South Africa

 on the 24 July 2017 i was on my way to work the robot was green for me to go and I was going when your cmc driver hit into my car while the robot was still red for him I have taken it with your company who then handed it to your insurance company now your driver turn around saying I shot the red Robot which is not true the supervisor saw what happened and said it fine our insurance will sort it out now all of sudden the words changed so now there insurance dont want to pay Me for there...

Category : Insurance

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Country : South Africa

Money bc claim not responded to until today since I submitted claim on the 4th oct 2017.havent heard from Hollard since den dis really is inconvenient n bulxit.i want my mney or il take u to media

Category : Insurance

(0) Replies

Country : South Africa

I have submitted my claims on the 4th September 2017 with all required documents.dey dd not call nor dd dey send a msg apologising for inconvenience.no msg stating when il receive my mney exactly.hollard really is nonsense I want my money or m taking dis far dis is total bulxit

Category : Insurance

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Country : South Africa

spoke to nonkululeko,tshepo and cynthia,these 3 told me 3 differentexplanations and or preocedures regarding my claim.l am claiming for a stolen blackberry z10 stolen in 2015.1 told me it was on way it was going to get delivered they were querrying with ram,tshepo told me to pay an excess fee of 550 to get reimbursed with a buying power of 3000.i paid the amount on the 10/10/2017 at balfour edgars store but couldnt get another phone because it wasmt cleared on their system.the edgars...

Category : Insurance

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Country : South Africa

I insured my IPHONES WITH OLD MUTUAL INSURANCE iphone 5 at 5000 and 6s at 8000,now I was told when I want claim after a loss that 6s will be replaced at 6500not 8000 but I have been paying for 8000value for 3yrs why didn't the broker update me as he is getting paid.this is what broker said " I have spoken to Marc, but afraid the same answer as what he has given to you. The thing is that in the policy it stipulate that it is the insured’s duty to check on values of insured items....

Category : Insurance

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Country : South Africa

I am a member of Discovery insure for vehicles and I had lodged an insurance claim with them for my camera and chain. This claim was lodge last year in April. The first consultant failed to handle the claim and eventually was not available to assist. Every time I phoned the lady was out and I got an automatic reply. Eventually after numerous messages,I received a letter stating that I had failed to supply quotes for my claim. I got three quotes and submitted them. I did not receive any...

Category : Insurance

(0) Replies

Country : South Africa

People do not listen at all, changes are made without confirmation, they keep you hanging on the phone for a lifetime. Even if changes are brought forward and you got hold of somebody, they send you a new policy which is still unchanged... This is too frustrating for words

Category : Insurance

(0) Replies

Country : South Africa

Logged a claim when I serviced my car Feb for ignition core till today nothing done and no feedback ended up paying the amount myself,New claim logged today as I took my car for service,information sent by VW and nothing done till I personally called and they requested additional documents which was sent after 12:00 but no one actioned that and confirmed if there was anything else required, only now after 4 when I called the answer I get is that it's my responsibility to keep on calling....

Category : Insurance

(0) Replies

Country : South Africa

I've applied for my provident fund on March from NBC I was told to wait for 3 months I did but i did not receive my money,I went back they told me after a month the money will be deposited into my account,but did not get it,last week Friday I went again same promises I don't know what to do,it's not like I'm begging for this money it's my contribution.from 3 months to 7 months this is not fair.NBC contact:0313667749 My contact Anel N Mjoli 0634679081. Please help

Category : Insurance

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Country : South Africa

Hi Sfiso Nyawo here.I have been trying to contact the company to cancel my insurance since I have joined another company for my car insurance. They keep dropping my call every time I call when I talk about cancellation of my policy. I am now nowing how they will treat me should the claim arise from.

Category : Insurance

(0) Replies

Country : South Africa

Many emails and telephone calls were made to this company. As I stated to their complaints or queries department. A client will not be rude or perform if we do the relevant do what we should without the empty promises. My sister got divorced in July 17 and after 60 days the money was supposed to be paid out. I have also said to them that its not their problem that my sister needs to sleep in the street with her kids because of their delay, but the unfair part is that they keep on changing the...

Category : Insurance

(0) Replies

Country : South Africa

my car was involved in an accident on the 19th September 2017 with my monthly premiums payed in full at King Price. They towed my car on the same day, on the 21st September 2017 i mistakenly made a reversal at the bank i wanted to make reversal for Budget Insurance. Three days later i realized that i made a wrong reversal, i made a claim to King Price on the 21st September 2017 and they assisted me with courtesy car for the weekend , on Tuesday they called and asked me to return the courtesy...

Category : Insurance

(0) Replies

Country : South Africa

On the 31st of August another driver drove into my brand new Toyota Etios Cross 2017 model causing minor damages including my side mirror, beading and door on the left front passanger side. As a payng client of Discovery I was informed by Thoe from Dicoveries CEO office that my car has been sent to their preffered panel beaters Nu Wagen for repairs .Its been longer than three weeks now and my car has never been attended to, my car is standing in an an environment that is most unfavourable...

Category : Insurance

(0) Replies

Country : South Africa

i had to call back 3 times. just to change the cancellation date of the policy. first thing they do when they here you want to cxd is put you on hold. i was holding for 20 min. i had to call back and then the call was answered but there was no consultant on the other end of the line. i called back a third time and is already 12 minutes on the call but not assisted.

Category : Insurance

(0) Replies

Country : South Africa

My car was involved in an accident and I lodged a claim and I was told to take my car to my nearest Panel beater in Umtata. The car was left unfinished,they never touched the tailgate and the lights. The panel beaters where I was referred to by outsurance in Umtata have a very poor service,outsurance will end up losing client around that side if they are not taking this seriously. After I received the car I called Remano and told that the car was half done,he said he's gonna lodge another...

Category : Insurance

(0) Replies

Country : South Africa

I put in a claim for hospital stay for 2 days from 17 to 19 July 2017. The Unlimited is stalling and I am struggling to get payout on my claim. The are quick to take your premiums, but don;t expect any returns on your policy. A very dishonest company. Trying to get them on the phone or via e-mail proves fruitless.

Category : Insurance

(0) Replies

Country : South Africa

I had a vehicle accident a year ago which was not my fault a speeding bmw hit us from behind.My daughters leg was broken and I had a displaced retina from bumping my head...they took forever to pay out and eventually when they did they kept back R5000 for towing ..now no where did they send me any reminders stickers or such that I could use in case of emergency They are Liars and if you take out an insurance with them you will regret it Just trawl the internet and see how BAD they really are!

Category : Insurance

(0) Replies

Country : South Africa

I have a Funeral Policy with Edgars Financial Services, underwritten by Hollard.Taken out 10 years ago. I called Edgars last week to update my personal details.Spoke to a few call centre agents(Petunia, Patricia Mbira etc) they knew nothing about the policy details and was not able to assist. Those that did not cut me off, referred me to Hollard.I called Hollard, was referred back to Edgars.Said they only do claims.Its been a ping pong match for over a week.I called Edgars again this morning,...

Category : Insurance

(0) Replies

Country : South Africa

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