Insurance Complaints

Bought a car from a colleague(private deal through MFC). Car warranty and service plan still available. Warranty expires 2019 and service plan expires 2023.recieved a call from innovation group selling me a policy upon investigating they confirmed policy existence and expiry date. I was informed that warranty transfer had to be done with seller. It was completed and submitted and confirmation received, on 06/09/2017,that it would take 72 hours. called today 12/09/2017 and was informed that...

Category : Insurance

(0) Replies

Country : South Africa

I would like to log a complaint for Netstar regarding the contract that i had with them, i have been phoning this company to track the vehicle that i use to drive and they couldnt track it eventually i was told that the tracker is faulty they need to come and fix it, they never showed up and i phoned again to make a follow up but they never came that was the begining of the year. In April i sold the vehicle and i told them to cancel the contract because i dont have a car anymore i was told...

Category : Insurance

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Country : South Africa

i have a policy of which i was registered by an old mutual agent who came at my work place,months later when i went to cancel my policy they told me i cnt because my names on their system does not match my id of which the agent typed my information incorrectly,when i went to cancel my policy i was told to go to home affairs to get a letter that my details have changed,but i have never change my details what so ever they make a mistake on their side,now i was told i cant get my money back,im...

Category : Insurance

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Country : South Africa

on the morning of the 1st September i avoided a car which was about to hit me, after avoiding the car, my car veered off the road but i managed to handle it and put it to stop. I managed to call Momentum Road Assist and a towing van was dispatched, the car was towed to their storage facility and i was left there stranded, had to make my own arrangement to get home, called them and they promised to investigate. Then the nightmare started when i lodged a claim, it was immediately referred...

Category : Insurance

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Country : South Africa

I had an Accident on the 02 Aug 2017 at about 21H52 on the R28 road past Mohlakeng township whee another Polo vehicle bumped mine at the rear bumper when my Fiance slowed down on the humps as she aproached the Stop sign.Reported the incident and informed that i should report on Monday when i receicve a Case Number from the SAPS. Indeed i did that and forwarded a Accident Report Form (AR) AR15/09/2017 and they emailed me a Reference No.828560666/1. The agent informed me that i should send the...

Category : Insurance

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Country : South Africa

I WENT TO OLA MUTUAL BRANCH IN PINETOWN TO CANCEL MY POLICY DUE TO CONTRACT ENDING AT WORK THE CONSULTANT ASSISTANT ME AND GAVE ME A DECLARATION REQUEST WITH TWO AMOUNT R54.70 AND R880.22 I ONLY RECIEVED R54.70 AND NOT THE R880.22 AND EACH AND EVERY CONSULTANT SAY DIFFERENT AMOUNT SOME SAY I WILL RECIEVE R457.77 MY REFERENCE NUMBER CEB170926364 AND AGREEMENT NO 69187P026561282

Category : Insurance

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Country : South Africa

My name is Babalwa , i was covered with PMD for over a year from 2015, in 2016 January my car was involved in an accident while driven by my husband who was also added as the second driver. I Logged the claim 1st week of February, after submitting all the requested docs even postmoterm report, i then waited. then in June i was told that my claim had been rejected due to the reason that at the time of the accident i was not in force with PMD,meaning i was not covered with them, my question was...

Category : Insurance

(0) Replies

Country : South Africa

My name is Babalwa , i was covered with PMD for over a year from 2015, in 2016 January my car was involved in an accident while driven by my husband who was also added as the second driver. I Logged the claim 1st week of February, after submitting all the requested docs even postmoterm report, i then waited. then in June i was told that my claim had been rejected due to the reason that at the time of the accident i was not in force with PMD,meaning i was not covered with them, my question was...

Category : Insurance

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Country : South Africa

i went to old mutual to cancel my education plan due to the fact that my contract at work has ended the consultant that assisted me said my pay out will be R880.22 BUT I ONLY RECIEVED R54.70

Category : Insurance

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Country : South Africa

hate this car insurance with passion and i would never recommend it to my worse enemy. its the most pathetic selfish insurance i ever came across. my name is Babalwa, i had a cover with PMD for a year , my car was then involved in a car accident while driven by my husband who was added as a second driver.i went through an extruating pain of loosing my husband and then had to deal with an insurance that always want to find a reason not to pay. they made my run around wanting long of documents...

Category : Insurance

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Country : South Africa

hate this car insurance with passion and i would never recommend it to my worse enemy. its the most pathetic selfish insurance i ever came across. my name is Babalwa, i had a cover with PMD for a year , my car was then involved in a car accident while driven by my husband who was added as a second driver.i went through an extruating pain of loosing my husband and then had to deal with an insurance that always want to find a reason not to pay. they made my run around wanting long of documents...

Category : Insurance

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Country : South Africa

Hi I am disappointed and extremely dissatisfied with Iwyze. I have claimed (Which also took forever) and they advised that my case will be referred to Recoveries to recover my money. I have been trying to get hold of their Recoveries department and i have been transferred numerous times from the Claim department and yet no one ever picks up. I have sent emails and inquiries but no one gets back to me. Worst service ever!

Category : Insurance

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Country : South Africa

I have sent 5 mails to Ntladi Mthimunye of ABSA ( According their Andrea Anderson | FNOL Consultant | F.N.O.L | Absa Insurance Company contact). I get absolutely no response. This has to do with an outstanding claim for damages when our house was burgled. All I need is for someone from ABSA to actually respond to my plea.

Category : Insurance

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Country : South Africa

I pay the monthly payment and when i need assistance Legal Wise Kimberley would rather assist the person i want to sort out

Category : Insurance

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Country : South Africa

I took TOP UP Cover from ABSA iDirect since 2011, I had an accident on 20/07/17 with a 2015 Golf 7 GTI & the Insurance paid the Retail Value which is understandable but they deducted 5% for high mileage of 109 000km, the TOP UP cover is also refusing to settle the shortfall and are also using high mileage as their excuse. I drive 200km/ per from home to work so that mileage is reasonable. iDirect is penalizing me twice for one claim which is totally unfair. The mileage story being used by...

Category : Insurance

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Country : South Africa

Trent contract # CB95182 agent # did not cancel insurance and sent false advertising

Category : Insurance

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Country : South Africa

Legal Wise do not supply feed back on urgent matters but i have to pay R200.00 per month

Category : Insurance

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Country : South Africa

My phone has been sent back and forth since MAY 2017 between J-CELL and me which is the supplier doing the repairs. Their technicians have not been able to fix it, each time it was returned to me same problems persisted. Now its end August I am still without it and monthly I pay its insurance premium. Zantelle is an agent I am in contact with whom has been useless, incompetent an full of dumb excuses. Lacks communication and treats me like she is doing me a favor. At some point when they...

Category : Insurance

(1) Replies

Country : South Africa

I CANCELLED MY CONTRACT UPGRADE WITH VODACOM IN DECEMBER 2016 BUT CELLSURE IS STILL CHARGING ME INSURANCE FOR THE HEADSET THAT I DID NOT TAKE FROM VODACOM AND THEIR STAFF IS VERY RUDE ON THE PHONE TELLING ME THEY CANNOT TRUST ME AND THEY ARE NOT WILLING TO CONFIRM WITH VODACOM THAT I RETURNED THE HANDSET BECAUSE THEY WILL HAVE TO PAY ME BACK FOR THE PAST PLUS 8 MONTHS OF CHARGING ME FOR NOTHING. I AM VERY DISAPPOINTED BECAUSE I DID NOT EVEN SIGN ANY DOCUMENTS WITH THEM AND NEVER RECEIVED ANY...

Category : Insurance

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Country : South Africa

I pay for my car insurance 800 each and every month BT when I claim to fix my car in the company they refuse to fix it I was trying to claim since 2015 to fix back bumper they told me to fix my self cos I will pay much money for access. And this year I trying to claim front bumper they didn't respond plz help Peter my number 0731282466.

Category : Insurance

(1) Replies

Country : South Africa

First of all, my premium has gone up twice in the past month or so. This I don't understand, and I will go through my records just in case I am mistaken. However, by end of today I would have started looking for another insurance. I got stuck in the middle of nowhere in the dark, because I had a burst tyre. A few times, whoever was on the other side of the phone didn't greet when picking up the phone. Secondly, after explaining the state I was in and what the problem was, I did not...

Category : Insurance

(1) Replies

Country : South Africa

An employee of Miway insurance by the name of Didi Mogashane deliberately sent the wrong banking details to ssnlam for my pension pay out which she had confirmed that it will reflect in august , it has been brought to my attention only after i had to follow up wen she did not even care to call m on Friday as she promised to tell me that she actually sent the wrong details and she does not even show up for work on Monday to tel me what a mess she has done of things, NOW i have to wait again...

Category : Insurance

(1) Replies

Country : South Africa

i took out 5 policys from sanlamsky that the person who sold me the policys added 6 more whitout my concent i do have proof of the policys i contact sanlamsky to cancel all the policys but nothing happend and they dont want to refund me they still deduct money from my account please help

Category : Insurance

(1) Replies

Country : South Africa

I have been trying to get my RA payout. But they can't do a simple thing like change my bank details. I have sent my bank details to personal to just about everyone at Liberty and still they keep calling to say that the bank reversed the payment. WTF must I di to get through to these people. Do u have to post my details on a billboard outside their head office?

Category : Insurance

(1) Replies

Country : South Africa

I was adding more members to my policy by sending forms and they were sent back to me stating that i should sign next to the corrections i made which i did, i sent them back. after i was surprised that the policy debited the same amount as before i added the new members which brought it to my attention that the new members were not added. so today i received an sms saying that the kindly cant capture my application due to not selecting the debit date. i then called and spoke to Poloko...

Category : Insurance

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Country : South Africa

I contacted credit gain asking for the quote ,put in all my details on their website . nobody ever contacted me I never even signed any documents from them but they were rude and unfairly enough to debit my money from my account. called them to stop the debt orders they send me an sms saying my name "is now at Risk ,which could potentially lead to IDENTITY THEFT or FRAUD" and I am expected to be worried and come running to them with the money I don't have!? they should call me and answer all...

Category : Insurance

(1) Replies

Country : South Africa

I joined Pep funeral cover in April 2009 paying R59.99 every month to date. In some months I was paying ahead by one or two months in advance,then in 2014 I called in October to add my new born baby to the insurance. I gave gentleman p was speaking to my baby's name and surname then I requested to change my contact numbers. He told me tgat I'm owing one month quickly I went to Pep to pay. On the 04th of August 2017 I called the insurance on 0860 737 777 just to check by how many moths I am in...

Category : Insurance

(1) Replies

Country : South Africa

I dont recommend fpr savings of anykind not trustworthyI resigned from liberty and cashed in my pension tjey said I owe Sars they will sub,itt the money I owe tp Sars ,inus form my pension and now these year when I went to Sars im owing moee than even the amount becuase of intrest mind you I asked them the statement confirming payment and IRP5s they said I must submit the stop order they were given by Sars. when I cashed in my ither savings Sars took the money and said they paying back and...

Category : Insurance

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Country : South Africa

I've had insurance with MTN for four years now and never missed a payment. Only after making a claim it became clear that mtn is not honest at all. I made a claim on Monday on my iPhone 5 and The insurance contacted me that they need additional info to process the claims. Mainly the proof of insurance. I contacted the mtn store and they sent me an invoice that showed that an amount of R145 has been deducted from myself since 2014 and I'm covered for an amount of R15000. However the insurance...

Category : Insurance

(1) Replies

Country : South Africa

I'm a policy holder with Affinity, I was involved in an accident on the 12th August and I called immediately to report. 4 days later I called to find out why have I not received any communication from them only to be told they don't have it registered on their system. I then registered the claim and submitted all documentation its been over a week and still no feedback. I have sent emails left messages and still no joy.

Category : Insurance

(1) Replies

Country : South Africa

Good Service my husband was involved in an accident on the 17th of August 2017, I called king price to inform them about the accident, I was assisted by IVAN MOLEFE, from the minute I spoke to him, he gave me his good service, he even called my husband to ask where the accident was, he called me every day to inform me about the process of my claim. Today he called to him me that my claim was approved. he put a smile on my face. thank you very much for your help and service,indeed with...

Category : Insurance

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Country : South Africa

I'm insurred with smart insurrance for small dents and scratches on the car since 2012 of which i was not aware of until last month. Now when i want to claim,I'm told that i have made the same claim on 2012 of which i know nothing about. The lady said she will send me the pics of my claim and still waiting even now. Smart inssurance are croocks and don't wanna pay the claims of their costumers

Category : Insurance

(1) Replies

Country : South Africa

i joined SA Underwriters almost two months ago through an agency. I went through the entire application process when they called etc. I was asked about my claims history and supplied the information to the best of my ability to recall any and all claims. About 3 weeks ago i had a fender bender and the person I bumped into have no damage but I did. I sustained damage to my number plate, bumper, grille, bonnet and windscreen. I submit the claim with the necessary documentation. It takes a week...

Category : Insurance

(1) Replies

Country : South Africa

My tracking no is 747632 I have a contract phone with Cellc which is insured by their C surance insurance.i lost my phone in April 2017..i made a claim to the insurance they never responded to me for 5 months..i tried to communicate via Emails and calls they never responded by they busy deducting money from my account everymonth...Last week i went to Cell C branch and they told me the insurance rejected my claim without even communicating with me in any way.. They did not even give a valid...

Category : Insurance

(1) Replies

Country : South Africa

i am an iwyze policy holder, was involved in an accident with someone who doesnt have a driver licence and his car was didnt have a valid disc. the claim consultant regected my claim. and his reason was i admitted consuming alcohol of wich no blood was drawn from me. my car is a write off. iwyze is a total rip off

Category : Insurance

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Country : South Africa

After claim issues after so many years of paying they send me a letter saying policy cancelled...No details no information. Took my money for so many years..very bad setvice

Category : Insurance

(1) Replies

Country : South Africa

I have been n loyal customer to Clientele since February 2015, an incident occurred in Augusthe 2014 and was summonsed with legal documents last week and Clientele said they are not willing to help me. I am a loyal customer that payshe every month but they are not loyal to their customers when they need help.

Category : Insurance

(1) Replies

Country : South Africa

I have a insurance policy with King Price with personal Liability and Has been with King Price since February 2015, an inconsent occurred in August 2014, I got summonsed with legal papers last week, and they are not willing to help me. I find this very poor service from their side and what is the use of having personal liability cover with King Price if they can help n loyal client.

Category : Insurance

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Country : South Africa

My Hilux was stolen at westwood primary on 09/06/17 and CIB has closed my claim because myself and Netstar can not prove that the tracking device was armed and I did arm it and yet netstar searched for the vehicle for 3 hours with no luck even Netstar letter said it would be pure specilation to say whether vehicle was armed or not as they cant give me a log so my claim is locked until I can prove that I armed the vehicle and Netstar cant give me that proof. Netstar also gave reasons as to...

Category : Insurance

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Country : South Africa

I HAVE RECEIVED A CALL FROM SALES ABSA LIFE, GIVING ME A QUOTATION ON A FUNERAL COVER. I REQUESTED FOR A QUOTATION TO BE EMAILED TO ME SO THAT I CAN LOOK AT IT AND CALL THEM BACK ONCE I AM HAPPY WITH THE CONTENTS. I HAVE NEVER RECEIVED THE QUOTATION OF ANY SORT. THE NEXT THING MY ACCOUNT WAS DEBITED SINCE JANUARY.I CALLED ABSA LIFE ON THE 27TH JULY 2018 ADVISING THAT I NEVER REQUESTED FOR A POLICY. lEBOGANG mODISE TOLD ME A RECORDING IS SUPPOSED TO BE REQUESTED FOR THEM TO VERYFY THAT I NEVER...

Category : Insurance

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Country : South Africa

after 12 years of paying our live insurance every month liberty live did not made the debt order the same date as always so the wife phoned and liberty live said dont transfer they will deduct 2 payments. then we received a letter to state policy is canceled the wife phoned again and they say they cant assist VERY BAD SERVES AFTER LOOSING R80000.00

Category : Insurance

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Country : South Africa

Made a third party claim in December 2016. Their client Mr LF Sekele was the insured client. His son deceased was responsible for the accident that took place on the 27 Aug 2016 Naboomspruit N1.Killing my son and passenger due to speeding and negligence.Mr Sekele did not inform Miway Insurance that his late son was responsible. As requested by Miway I submitted proof and witness affidavit which showed that Mr Sekeles son was possibly drunk.This was not proven. The legal dept then informed me...

Category : Insurance

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Country : South Africa

King Price is refusing to pay for the damages to my car, although I have a policy on my car ,with them.Premiums are up to date. They state the reason as being that I cancelled a policy with Telesure in 2011. I do not and never have had a policy with Telesure. I phoned Telesure and they confirmed that I was never a policy holder with them. I have now been instructed by Europcar to return their car today and although King Price was not able to send me an email stating the reason/s for the...

Category : Insurance

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Country : South Africa

My name is Njabulo Mahlala, I was called by an old mutual call centre agent back in 2014 asking if I wanted a funeral cover so I agreed and took it and covered 8 of my family members including myself, Five (5) months ago I found out that the policy only covered 5 of my family members excluding myself. I then started communicating with them about the matter but till today no one at old mutual is able to help me with the matter..i went to the branch in queenstown several times and have been...

Category : Insurance

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Country : South Africa

My late father has an investment policy with Old mutual. We started the process of claiming from June 2016. We were advised that we could not continue with the process as the account was block due to suspected fraud and we were ask to submit our documents like bank statement and ID. No one contacted us regarding the status of the escalation until we decided to go back. On the 12-08-2017 two consultants from Centurion walking Office ( Phyllis and Precious) attended to us showed no...

Category : Insurance

(0) Replies

Country : South Africa

I took a policy for my uncle in 2009 on the contract its said father not uncle i phoned to rectify the mistake i was told i must not worry wont cause problem in future. Sadly on the 05/08/2017 my uncle passed on and I submitted a claim on the 08/08/2017 tow day later i received a call from Themba saying my claim has been rejected because of the information i provided when i submitted a claim i said the relationship its uncle not father hence names and ID is the same and premiums are up to...

Category : Insurance

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Country : South Africa

My husband took his laptop to mtn in april. 2016 to lodge an claim after laptop fell for repairs until this day mtn insurance cannot give us feedback to say were the laptop has disapeared to the laptop is payed up but we dont have a laptop to use after many attemps to the mtn store in somerset mall no one can give us answers

Category : Insurance

(1) Replies

Country : South Africa

On the 31st July 2017 I have joined Hollard insurance for funeral policy , it was confirmed that it will commence on the 1st September 2017 and that they will deduct from my debit order on the 1st of every month but on the 5th August they have deducted money without my concern , I called on the 6th and spoke to 4 consultants who promised me a refund within 7 days even today I haven't received my money. I am sick and tired of calling them

Category : Insurance

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Country : South Africa

I claim a cell phone since June 2017 but no respond since now at Edgar's ID no 7909045978082 Gorge Matukane Witbank.

Category : Insurance

(0) Replies

Country : South Africa

I have a deduction of R316 from old mutual its a funeral cover which o never took I went to old mutual in mega city branch to lodge a complain they said I must open the case I did that they said they submitted my complain but until today they never replied about this matter it started deducting from July 2017 and this month of August I asked the company to investigate this matter and tell me who is that broker who did this but nothing happened . my ID no is 8010220519087. I also need refund...

Category : Insurance

(0) Replies

Country : South Africa

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