Insurance Complaints

I met with an accident on the 31st of July 2017. They took 3 weeks to assess the problem. The car was then sent to a panel beater. Its now the 15th of September and no one has told me what is going on.

Category : Insurance

(0) Replies

Country : South Africa

Send in Tab 1 for repairs, they received the device 18 August 2017, we paid the excess fee on the 25 August 2017. Every time we phone them at 0861005675 they say tomorrow or the the day after. When I phoned them on 12 Sept they send a sms after my call stating they received my excess amount and will start the repairs. But we paid the excess in august already, they only send the sms on the 12th. Terrible service.

Category : Insurance

(0) Replies

Country : South Africa

WESBANK DEDUCTED MONEY IN MY ACCOUNT WITHOUT MY CONSENT ITS 2 WEEKS NOW BAGGING THEN TO RETURN MY MONEY BECAUSE I NEED IT FOR PETROL .

Category : Insurance

(0) Replies

Country : South Africa

I would like to start by saying clientele life gives false advertising on their policies for an example the hospital plan they say they will make pay out while you are in hospital and 2000 rands per day all lies my husband was in hospital a week before last they have not pay out till today and only to find out if they do pay they will only pay 200 rand per day in hospital not 2000 as they advertise every morning and every prime time on television and that policy where they say they will pay...

Category : Insurance

(0) Replies

Country : South Africa

Bought a car from a colleague(private deal through MFC). Car warranty and service plan still available. Warranty expires 2019 and service plan expires 2023.recieved a call from innovation group selling me a policy upon investigating they confirmed policy existence and expiry date. I was informed that warranty transfer had to be done with seller. It was completed and submitted and confirmation received, on 06/09/2017,that it would take 72 hours. called today 12/09/2017 and was informed that...

Category : Insurance

(0) Replies

Country : South Africa

I would like to log a complaint for Netstar regarding the contract that i had with them, i have been phoning this company to track the vehicle that i use to drive and they couldnt track it eventually i was told that the tracker is faulty they need to come and fix it, they never showed up and i phoned again to make a follow up but they never came that was the begining of the year. In April i sold the vehicle and i told them to cancel the contract because i dont have a car anymore i was told...

Category : Insurance

(0) Replies

Country : South Africa

i have a policy of which i was registered by an old mutual agent who came at my work place,months later when i went to cancel my policy they told me i cnt because my names on their system does not match my id of which the agent typed my information incorrectly,when i went to cancel my policy i was told to go to home affairs to get a letter that my details have changed,but i have never change my details what so ever they make a mistake on their side,now i was told i cant get my money back,im...

Category : Insurance

(0) Replies

Country : South Africa

on the morning of the 1st September i avoided a car which was about to hit me, after avoiding the car, my car veered off the road but i managed to handle it and put it to stop. I managed to call Momentum Road Assist and a towing van was dispatched, the car was towed to their storage facility and i was left there stranded, had to make my own arrangement to get home, called them and they promised to investigate. Then the nightmare started when i lodged a claim, it was immediately referred...

Category : Insurance

(0) Replies

Country : South Africa

I had an Accident on the 02 Aug 2017 at about 21H52 on the R28 road past Mohlakeng township whee another Polo vehicle bumped mine at the rear bumper when my Fiance slowed down on the humps as she aproached the Stop sign.Reported the incident and informed that i should report on Monday when i receicve a Case Number from the SAPS. Indeed i did that and forwarded a Accident Report Form (AR) AR15/09/2017 and they emailed me a Reference No.828560666/1. The agent informed me that i should send the...

Category : Insurance

(0) Replies

Country : South Africa

I WENT TO OLA MUTUAL BRANCH IN PINETOWN TO CANCEL MY POLICY DUE TO CONTRACT ENDING AT WORK THE CONSULTANT ASSISTANT ME AND GAVE ME A DECLARATION REQUEST WITH TWO AMOUNT R54.70 AND R880.22 I ONLY RECIEVED R54.70 AND NOT THE R880.22 AND EACH AND EVERY CONSULTANT SAY DIFFERENT AMOUNT SOME SAY I WILL RECIEVE R457.77 MY REFERENCE NUMBER CEB170926364 AND AGREEMENT NO 69187P026561282

Category : Insurance

(0) Replies

Country : South Africa

My name is Babalwa , i was covered with PMD for over a year from 2015, in 2016 January my car was involved in an accident while driven by my husband who was also added as the second driver. I Logged the claim 1st week of February, after submitting all the requested docs even postmoterm report, i then waited. then in June i was told that my claim had been rejected due to the reason that at the time of the accident i was not in force with PMD,meaning i was not covered with them, my question was...

Category : Insurance

(0) Replies

Country : South Africa

My name is Babalwa , i was covered with PMD for over a year from 2015, in 2016 January my car was involved in an accident while driven by my husband who was also added as the second driver. I Logged the claim 1st week of February, after submitting all the requested docs even postmoterm report, i then waited. then in June i was told that my claim had been rejected due to the reason that at the time of the accident i was not in force with PMD,meaning i was not covered with them, my question was...

Category : Insurance

(0) Replies

Country : South Africa

i went to old mutual to cancel my education plan due to the fact that my contract at work has ended the consultant that assisted me said my pay out will be R880.22 BUT I ONLY RECIEVED R54.70

Category : Insurance

(0) Replies

Country : South Africa

hate this car insurance with passion and i would never recommend it to my worse enemy. its the most pathetic selfish insurance i ever came across. my name is Babalwa, i had a cover with PMD for a year , my car was then involved in a car accident while driven by my husband who was added as a second driver.i went through an extruating pain of loosing my husband and then had to deal with an insurance that always want to find a reason not to pay. they made my run around wanting long of documents...

Category : Insurance

(0) Replies

Country : South Africa

hate this car insurance with passion and i would never recommend it to my worse enemy. its the most pathetic selfish insurance i ever came across. my name is Babalwa, i had a cover with PMD for a year , my car was then involved in a car accident while driven by my husband who was added as a second driver.i went through an extruating pain of loosing my husband and then had to deal with an insurance that always want to find a reason not to pay. they made my run around wanting long of documents...

Category : Insurance

(0) Replies

Country : South Africa

Hi I am disappointed and extremely dissatisfied with Iwyze. I have claimed (Which also took forever) and they advised that my case will be referred to Recoveries to recover my money. I have been trying to get hold of their Recoveries department and i have been transferred numerous times from the Claim department and yet no one ever picks up. I have sent emails and inquiries but no one gets back to me. Worst service ever!

Category : Insurance

(0) Replies

Country : South Africa

I have sent 5 mails to Ntladi Mthimunye of ABSA ( According their Andrea Anderson | FNOL Consultant | F.N.O.L | Absa Insurance Company contact). I get absolutely no response. This has to do with an outstanding claim for damages when our house was burgled. All I need is for someone from ABSA to actually respond to my plea.

Category : Insurance

(0) Replies

Country : South Africa

I pay the monthly payment and when i need assistance Legal Wise Kimberley would rather assist the person i want to sort out

Category : Insurance

(0) Replies

Country : South Africa

I took TOP UP Cover from ABSA iDirect since 2011, I had an accident on 20/07/17 with a 2015 Golf 7 GTI & the Insurance paid the Retail Value which is understandable but they deducted 5% for high mileage of 109 000km, the TOP UP cover is also refusing to settle the shortfall and are also using high mileage as their excuse. I drive 200km/ per from home to work so that mileage is reasonable. iDirect is penalizing me twice for one claim which is totally unfair. The mileage story being used by...

Category : Insurance

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Country : South Africa

Trent contract # CB95182 agent # did not cancel insurance and sent false advertising

Category : Insurance

(0) Replies

Country : South Africa

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