Insurance Complaints

I had an accident on the 25 May 2014 my car was bumped at the back .i reported to prime meridian and book me for assessors my car was assessed by Pronto Penal Beaters there was no respond after up until I contacted them .they told me that my clamis on final stage. Iwaited again and I was told that they will have to interview witnesses.I call them again I was told they are waitng for assessors outcomes fortunate enough I ve got assessor result and plolicstation documents i 've got also the...

Category : Insurance

(0) Replies

Country : South Africa

The General Electric Pension and Provident Funds received "tax" repayments from Alexanders Forbes. After sending 20 e-mails to [email protected] forbes my questions have not been answered. I need to know what these deposits were for.

Category : Insurance

(0) Replies

Country : South Africa

I was insured with Budget Insurance car was in an accident, Budget sent my car to TC panel beaters, on collection of my car it just about blew up when I started it, panel beaters said they will send it to Mazada Germiston. I have eumail and phoned Budget Insurance endlessly and millions of calls to TC panelbeaters but no response to my mails or phone calls Renato Leal the asssor has disappeared as well as Thalapo from Budget Insurance its now 4 months and I have no car and have paid R11 520...

Category : Insurance

(3) Replies

Country : South Africa

We experienced an incident of burglary/ theft by a domestic worker early May 2014 who decided to clear the house from all possible valuables in one go. By doing our own investigation we managed to assist the SAPD in arresting the culprit who pleaded guilty. Following the arrest all details were supplied to ZURICH INSURANCE CO who appointed two different assessors with different agendas. After various enquiries by our Insurance Broker, we still haven't had any feedback from the Insurer....

Category : Insurance

(1) Replies

Country : South Africa

On the 15/08/2014 @ around 18h50 I became a victim of smash and grab whilst on way to work. I sustained injuries n taken to Arwyp hospital. Saturday the 16/08/2014 in the morning I tried to logge a claim with Miway insurance n after few unsuccessful attempts where I was transferred to a voice mail where I was asked to leave my number to be called back n it never happened. Monday morning I called...Once more after few attempts ....being put on hold ...I was transferred to glass department...

Category : Insurance

(2) Replies

Country : South Africa

Since May 2014 I have been dealing with a MiWay legal advisor and it has been a drawn out and unpleasant experience. The staff member in question took so long to get ANYWHERE with the claim that eventually I had to get help from the Legal Team Manager who was embarrassed by his service when I told her about my experience and then had the matter at a conclusion from her side within the week. I spent MONTHS of stress and anxiety trying to get answers and progress from the legal advisor and am...

Category : Insurance

(0) Replies

Country : South Africa

the retirement date on my old mutual policy was 01/08/2014.On 01/07/2014 i went to old mutual Alberon to now hand in all my documetns and to complete the neccasery form.To make a long story short on 01/08/2014 on maturity date of the policy i phoned old mutual in Alberton which is not very helpfull i then phoned old mutual in Cape town wand was advcied that they have not received anything from Alberton. On Monday the 04/08/2014 i went back to Old Mutual in Alberton and had to fill in form...

Category : Insurance

(0) Replies

Country : South Africa

I am the 3rd party trying to resolve a claim where an outsurance customer drove into my vehicle while I was standing waiting for a parking after 9 weeks I am still battling to get an answer on my claim nevermind getting my vehicle fixed. I have never before experienced such bad service & outsurance always advertise hoe good they are what ever you do do not take outsurance for insutance if you try to get your vehicle fixed you can just as well give up. Linda Mare 0844790539

Category : Insurance

(0) Replies

Country : South Africa

Since i laid the claim on the 30\03\2014 but i`m still waiting for my claim to be approved,since they asked me to make quotations at the panel beaters and i gave them.....4 months without a car but at the end of the month they are the first to deduct my money....PLEASE I NEED HELP

Category : Insurance

(0) Replies

Country : South Africa

I had a Sanlam policy for about 6 years.I called into their call centre sometime in 2013 to change my debit order date just to find out that my policy lapsed.I called them and had a few contacts from their people.I have paid on my policy about R11000 and they wana tell me that all that money I paid in going down the drain now because of their neglegence.Their people wanted to make some sort of arrangement with me but I don't want any arrangements..-i want my hard earned and hard sweat money...

Category : Insurance

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was...

Category : Insurance

(0) Replies

Country : South Africa

I took this insurance after i was advised mu consultant at GM Motors.My accident was on 15 January 2014, claim was authorized March 26 after 3 months, repairs started on 19 May after 2 months and today 5 June after 5 months their panel beater says they have unforeseen damages and need to order another part, insurance my authorize AGAIN and they don't know how long this will take!!! THESE PEOPLE DON'T CARE AND ARE SELLING A SERVICE THEY CANNOT DELIVER...STAY AWAY!

Category : Insurance

(0) Replies

Country : South Africa

Miway het my geskakel vir kwotasie vir voertuig assuransie. Hulle het my n goedkoper premie aangebied,my bankbesonderhede gevat en als. Na ek my assuransie geskakel het het hulle n beter premie aangebied as miway. Ek het miway n e-mail gestuur om te kanseleer en nog steeds het miway n premie van my bank verhaal en nou wil hulle my nie refund nie

Category : Insurance

(0) Replies

Country : South Africa

TO INCREASE MY COVER (ABSA LIFE @EASE) My broker is on leave (martenity),so i have been strucklying with application to increase my benefit on my Life cover with ABSA Life @Ease. i phone alteration department and asked them exactly what do they need if one want to do the increase with the existing policy. I sent email through myself to the alteration department on the 30 April 2014, till to day I haven received any feedback. every time when i phone new person and new story (example 'i did...

Category : Insurance

(0) Replies

Country : South Africa

I HAVE SUBMITTED A NEW CLAIM FOR MY VEHICLE AND I EMAILED JAMES THE PHOTOS FOR DAMAGES OF MY VEHICLE THAT WAS DAMAGED BY OTHER PARTY ON THE 13/05/2014 .JAMES HAS NOT CALLED ME REGARDING MY CLAIM.ON THE 17/05/2014 I SEND A MAIL TO CRYSTAL ATTACHED THE PHOTOS THAT HE REQUESTED AND THE WAS NO COMMUNICATION.ON THE 19/05/2014 I SEND THE MAIL TO COLETTE WHO IS THE MANAGER AT CLAIMS ,I WAS THEN CALLED ON THE SAME DAY AND THEY ASSURED ME SOMEONE WILL CALL ME FOR THE ASSESSMENT OR TO FIX MY CAR .I AM...

Category : Insurance

(1) Replies

Country : South Africa

Good Day I submit a disbility claim to First National Bank on October 2012. After i fax it from a branch in Pretoria the insurance claimed not to have gotten it. After that i faxed it about 6 times to different numbers and still no one recieved it. I wrote a letter to their customer care and they sent me forms and thing to fill in again i need a doctors letter and i have to make a apointment with the spesialist which cost me R400.00 and send it to them again on January 2014 and i follow up...

Category : Insurance

(0) Replies

Country : South Africa

I called Dial Direct on the 19th March 2014 regarding my policy increase with out notification. I spoke to Njabulo who advised me it was increased due to risk. I asked him that a senior must call me to discussed this unexpected increased. Until today no one came back to me. I logged another call but to my dissapointment I'm just a mere number on their books.

Category : Insurance

(0) Replies

Country : South Africa

I am the 3rd party in this claim .The accident occurred on the 29/03/2014 I had only received 1 call from Miway informing about the claim number on the 31/03/2014 from then untill now 13/05/2014 I the 3rd party has made numerous amount of calls to follow up on progress . There client knocked into me on the oncoming lane while speaking on his cell phone. Miway disputes that but the client admits to his guilt .Miway couldnt anser a few simple questions . The Miway client never made a claim but...

Category : Insurance

(0) Replies

Country : South Africa

Hello Peter Am so sadden by the worst ever incompetent staff members and poor service i got at the following old mutual branches and call centre. I resigned at work at the end of 31/03/2014,where all documents relating to that were successful submitted by my then employer NEDBANK LTD.On the 4th of April i received a call from oldmutual consultant confirming that they have indeed received my documents and the funds will be paid within 10 days. To my amazement even today i have not...

Category : Insurance

(0) Replies

Country : South Africa

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