Insurance Complaints

I already have this insurance for 7 years and all the claims that I am submitting are being declined. (last year I claimed for my ceylings in my house) For what do I pay then if I cannot rely on ABSA Insurance? I have put another claim in on 25/7/2017 for my ceylings in the garage that collapsed on 24/7/2017 and i also asked the contractor to look at my ceylings in my house that became life threatening at this stage because the claim was previously declined and ABSA is refusing to repair? I...

Category : Insurance

(1) Replies

Country : South Africa

I lodged a burglary claim with Hollard.The total damage amounted to +-R56000, which I was compensated with R34 384(access fee of R500 deducted).To my surprize their agent named Patricia Molefe called to inform me that I had to seize my hifi-speakers which were spared from stolen.She explained that the speakers would serve as salvage to Hollard.That troubled me and I explained my situation that they could sell the speakers to me as I had planned to purchase a second hand hi-fi as Sony is no...

Category : Insurance

(1) Replies

Country : South Africa

I took out a motor insurance policy with FSP Solutions with no excess in Feb 2015. I registered claims only to be informed by Theresa Kotze that I need to pay R3500 excess. I informed her that according to my policy I have R0 excess.This claim has now been resolved and finalised thank goodness. The second claim was for my mirror. My husband and I both took the car to a panelbeater and Novel Ford and they both informed us that the mirror needs to be replaced and a new mirror was over...

Category : Insurance

(1) Replies

Country : South Africa

HOLLARD should be ashamed of underwriting for an incompetent insurer like CSURANCE. I have contacted them almost everyday to only hold for over an hour and eventually have one of their rude consultants hang up on me. last Friday i spoke to Thando who confirmed my phone was not booked in for anything, after I have told him I received an sms notifying me my phone will be booked in for an assessment, he changed his story to correspond with my mine. he then assured me he will email me the...

Category : Insurance

(1) Replies

Country : South Africa

Am wondering why the above company is employing personnel that have been debarred or fired from other companies due to dishonesty .Am specifically talking about Riyaad who has been fired by Auto and general and his manager Zaida Mia who was fired by Santam.I would want to actually go to report this this to FSB for you guys to learn the hard way.

Category : Insurance

(1) Replies

Country : South Africa

Consultant kept me on the line for over 30 minutes, logged my claim with a reference number only to be told that I was not covered for this specific claim. Don't be fooled, you are only part of "the royal family " until you have a claim. After a mumbo jumbo email received in response to my emailed complaint, a sugary sweet consultant called me to tell me how sorry she was for me. At the inception of my policy I requested a hard copy to refer to, never received. I requested this again 3...

Category : Insurance

(2) Replies

Country : South Africa

Policy number: 915222758 Alitta Molebatsi Car: Toyota Fortuner YKL 957 GP To whom it may concern I am writing this complain full of disappointment from First for women insurance as well as their panel beaters branch called Auto Magic in Boksburg. Herewith the information for my complaint and I hope you will be in a position to assist me. On the 21 April 2017, I did report a claim with first for women insurance for my Toyota Fortuner side mirror. I requested one of the consultants to...

Category : Insurance

(1) Replies

Country : South Africa

Standard Bank Insurance incompetent and bad service received. I had a leaking drain pipe claim - they fixed the claim - but damages occured to the pool pipe when repairs was done and now they refuse to open up the paving and do a proper inspection of the pipes - they just refuse to do it.

Category : Insurance

(3) Replies

Country : South Africa

A guy from The Unlimited Group phoned be to sell this product to me. I was happy and accept. He said that the office will call me and confirm all detail. Then a lady from the offices of The Unlimited Group called she was rude and gave me no chance to speak. I told her that I will pay no money if I have not received my package 1st so she said no but the 1st payment will go off end of July. I said no I will not pay for anything if I have not read through the papers. She said it cannot...

Category : Insurance

(1) Replies

Country : South Africa

I lodged claims with Nedbank 3 weeks ago and a contractor came out to assess the damages no feedback received from Nedbank, I called them today 25 Jul 17 and was told that the claim has been rejected for this reason- The wall is also not built according to regulations as it is a 110mm wall without clearly defined pillars. The wall was built with offset panels. The wall should not exceed a height of 1 m and this wall is 1.8m high. If this wall is re-built by an insurance SP then liability...

Category : Insurance

(1) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(2) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(2) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(0) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(0) Replies

Country : South Africa

I had an accident on the 29th of June my car was then towed from the scene by one of the miway guys and was told they are taking it to their storage nearby for the assessor to assess it!! I waited for the assessor and on the 10th of July I received a mail stating my car has been written off !! I then called them to ask them way forward and was told GALO BOIKANYO is the one who's busy with the claim !! I got a call from GALO and asked where's the car sincewell I wanted it back without giving...

Category : Insurance

(2) Replies

Country : South Africa

I tried to change my Banking details to pay my policy.I went to a branch in Witbank with my ID and bank card which has my account details but the staff refused to change it without a bank statement.I cannot understand why they could not help me.If we take out a new policy all we are asked for is the account,So why not when i want to change the banking details.

Category : Insurance

(2) Replies

Country : South Africa

Reported burst geyser and damage to ceilings on 23 June 2017. Geyser repaired same day. Damaged cupboards take away to be fixed on 7 July, still waiting for my new cupboards to be refitted. Made numerous calls to absa insurance call center, to date no feedback or update despite promises to do so!!!! At my wits end - I dont know who to escalate this to - also contacted Private bank but no response!! Considering opening a police case for theft!!!!

Category : Insurance

(2) Replies

Country : South Africa

The registered bond for my house is R650k. Standard Bank is charging me R617 per month for the structure valued +R330m. I have shopped around and got a cover for both the structure worth R2m for R457. Std bank is insisting that I be kept insured with them unless I cover my house structure for R330m. Moreover, my current balance is less than R10k.

Category : Insurance

(1) Replies

Country : South Africa

I was involved in an accident, while was I busy filling up the accident report guy from A1 ASSIST came to me ask if I had insurance and told him I was a prime meridian client.He said since I was busy with accident report and he will call the insurance on my behalf and said the person on the other side is from Prime Meridian the want to verify my details which I did and requested that I should let the guy from A1 Assist tow the car. I was led to believe that I will receive courtesy car which...

Category : Insurance

(1) Replies

Country : South Africa

I have lodged claims with ABSA 2 months ago and 4 months ago and not heard anything from them. The building claim, the assessor told me before he even looked at the damages, that ABSA would not pay out and that I would be wasting my time even asking why or contacting the ombudsman I have not heard from ABSA with regards to the claims, nor have I had any feedback. They do not respond to my emails or return calls

Category : Insurance

(2) Replies

Country : South Africa

I had a breakdown in February and called Genric on the same day. They organised for the towing of the vehicle to the repairer. Quotations were made and submitted to Genric, then they said I reported late. I submitted evidence that I reported on the same day but they are not authorizing the repair of the vehicle. It's July now and my car is still not fixed. I paid for my premium 12 months in advance. I don't know how this Genric extended warranty works. Maybe I chose the wrong company. Can...

Category : Insurance

(2) Replies

Country : South Africa

Hollard Insurance (Retirement Department)is the most pathetic service i have ever received in my life. They are busy debiting or hold the RA of clients without communicating with the clients that they are no longer selling or promoting the product and what will happen to the client they have RA with them. I heard this from the employer works there. Now what now??????????????? I am really unhappy with Hollard at this stage. Till to date there is correspondence from them or whatsoever.

Category : Insurance

(1) Replies

Country : South Africa

Last year i have send the form asking them to deduct monthly premium and i did confirm with the senior consultant if she did receive the form. She agreed that everything is in order. On the 03 July 2017 i phoned wanted to check the status of my policy phone was just ringing, after 2 days she answered the phone. I requested the tax certificate i was told i was not paying, i asked how come there was no answer and i also requested the statement of my policy an still waiting. I requested to speak...

Category : Insurance

(1) Replies

Country : South Africa

WE HAVE BEEN WITH ABSA FOR THE LAST 25 YEARS AND NEVER CLAIMED AGAINST THE HOUSE HOLDERS INSURANCE. ON THE 4TH OF JULY 2017 OUR GEYSER IN THE ROOF BURST, CAUSING DAMAGED TO THE CEILING,ELECTRICAL DBB BOARD,PASSAGE CARPETS,BUILTIN CUPBOARDS AND THE WALLS. THE GYSER WAS REPLACED IN 12 HOURS. TO DATE NON OF THE OTHER DAMAGES HAVE BEEN SORTED OUT. WHEN CONTACTING ABSA INSURANCE WE ARE ADVISED THAT VENDORS HAVE BEEN APPIONTED TO REPAIR. I HAVE CONTACTED THE VENDORS WITH NO JOY/ ABSA...

Category : Insurance

(0) Replies

Country : South Africa

Mtn claim no : MTNLF0024363 .I have been with mtn for more 8 years now. i have never claimed with the insurance for lost or stolen phone before. a month back my phone was stolen from my house while i had friends and family over for lunch.when i submitted the claim they told me because of the four people i had in my house they were 1 too many that is why it was declined and yet they still deducting the insurance premium. i feel this is unacceptable. they are totally defrauding us. Im even...

Category : Insurance

(1) Replies

Country : South Africa

G Rabothata - 0711820769- celc-insurance ticket number 999003. I booked my phone for repairs at cellc head office, completed insurance on the 23 May 2017 - cellc insurance approved my claim on the 13 June; made axcess deposit of R650, on the 20 June. tried without success to get cellc insurance to respond either call or email inquiries. please help this insurance is frastrating, they don't answer call nor respond to email. I need my phone back. I have been a loyal member of this insurance for...

Category : Insurance

(3) Replies

Country : South Africa

I've been with Miway for few years now and the last time I claimed was on 2013,last year I called them to cancel my policy cause the excess was way too high and I had a better offer from budget Insurance their excess was R2500,So when I called Miway to cancel they offered less excess so I remained with them.Recently I was involved in an accident and I lodged a claim on the 10th of July,they called me the following day and told me that I have to pay R4200 excess and when I told them that was...

Category : Insurance

(1) Replies

Country : South Africa

i have +_ 5 YEARS WITH AUTO AND GENERAL I GAVE THEM I ADDRESS FULL ADDRESS. I HAD A PROBLEM WITH MY LICK ON MY WALL BECAUSE THEY HAD MY ADDRESS THEY DID SENT PLUMBER TO ASSIST, ONLY THIS MONTH I HAD A PROBLEM WITH MY ELECTRICITY MY FOOD WAS OFF I MADE A CLAIM FOR 2000.00 I DO NOT CLAIM OFTEN THEY CALLED ME ON FRIDAY TO TELL ME MY AREA ITS A HIGH RISK AFTER 5 YRS ONLY KNOW THEY DISCOVER THAT I WAS PAING 550 I MUST PAY 895 PLUS SEPTEMBER PREMIUM IS GOING UP I NEED TO KNOW WHY SO MUCH AFTER...

Category : Insurance

(1) Replies

Country : South Africa

Hi there. So two days ago I received a message from Mrp that I'm in arrears of R289. 50. Yet I have bank statements proving I have paid every month without fail. To find out that Mrpinsurance has still been taking my money i have been paying my Mrp account. Why are they still deducting from my account? Now I'm in arrears with my account that have been paying!! I was told if I cancel my Mrp insurance before the 30th of April. It will be cancelled immediately. It took them...

Category : Insurance

(2) Replies

Country : South Africa

My cover was cancelled due to "early deduction process"... to add insult into injury I apparently cancelled the cover myself... HOW??! When I'm financed by Wesbank and deductions are linked to my installment. And I would have never known because I never received any notification of this "cancellation" either... If I didn't have this 3rd party claim I would have never checked or known. I'm really shocked, I've been with Wesbank for long and they give good service - this is honestly...

Category : Insurance

(1) Replies

Country : South Africa

NOT SATISFIED WITH SERVICES RECEIVED FROM MOTORITE I WAS PAYING MONTHLY PREMUEM FOR SERVICE PLAN AND ONLY 2 PAYMENT HAVE BEEN MADE FOR A SERVICE OF MY CAR THE OTHER 2 ACCORDING TO THEM I HAVE TO CLAIM FOR IT......I HAVE SUBMITTED A PROOF THAT THE CAR WAS AT THE DEALER FOR THE SERVICE...NOW THEY ARE SAYING I CANT CLAIM CAUSE......AND THIS IS THE EMAIL I RECEIVED FROM THEM " I have contact the dealer that performed to 90 000 km service on your vehicle in order to obtain the proof of payment...

Category : Insurance

(3) Replies

Country : South Africa

Ek het op die 07 Julie 2017 n klagte op die blad van hello peter geplaas oor Momentum wat nie my pensionfonds en groepskema se voordele wil uitbetaal nie nadat ek deur vier verskillende psgiaters en internis euvaleer was as permanent ongeskik van werk en kan nie met die publiek werk nie.Ek lei aan Major depression and anxiety.Tot op hede het ek nog geen foon oproep of enige navrae gekry vanaf Momentum nie.Hoe pateties kan hulle kliente diens nie wees nie,omdat hulle my nie eers skakel nie.

Category : Insurance

(2) Replies

Country : South Africa

I have submitted a claim for my garage door that was damaged due to strong winds. After paying insurance for almost 10 years without one claim to which i thought was a very good company, i was failed a client with my claim being rejected advising me it is damaged cause of wear & tear.I wanted to take it further and was advised i need to wait for email with rejection letter and i will get the details to take it further on there, till today i have not received an email with this rejection...

Category : Insurance

(2) Replies

Country : South Africa

My geyser burst and they are rejecting my floor claim due to a leak in the wall 2 years ago. We fixed the leak in the wall and because its an inside wall we were waiting for it to dry completely before repairing it. Due to this they are now claiming that the floor is lifting due to the wall leakage 2 years ago. I have requested on 2 calls via the call centre for the assessor to return when me or hubby is home. On the 2nd occasion I informed the consultant that hubby was home. Attached...

Category : Insurance

(1) Replies

Country : South Africa

I am insured by Galelio risk insurance as intermediary with old mutual as insurer.My car was broken in I register the claim everything was process by Galelio risk the payments need to be paid by old mutual its been a month not have paid and Ntombi from Galelio risk person is handling my claim she told me in their side everything is process and sent to OLD MUTUAL THAT DELAYING THE AUTHORISATION for payment. I am not happy by Old mutual car insurance and I'm on process of cancel the contract...

Category : Insurance

(1) Replies

Country : South Africa

on the 7th of May 2017, my vehicle was bumped by expert mining solution vehicle driver, I follow all the procedure to register and reporting the claim, and I was promise that they are going to fix my car via they insurance (mutual and federal), last week on the 29th of June I have got an email saying that they are not liable to fix my car as the driver of the vehicle was drunk

Category : Insurance

(0) Replies

Country : South Africa

I called AVIS in the mornin at 09:06 to come and collect the car at MTN 14th avenue cos they said they can collect ,so i have been waiting for them since from that time and when ever i call them they say the driver is on the way but i kept on waiting until now and no one is here ,their service sucks its so bad in a way that i cant explain it claim number /mva number 10173844

Category : Insurance

(1) Replies

Country : South Africa

Why does ABSA bank force clients to pay for insurance for the year in advance. the insurance amount is simply add to your bond and then the monthly installment is increased to make up for the insurance amount in the mean time you pay interest on that money. when inquiring from them not to add it to the bond I was told that they can not do it that way. this is ridiculous and stealing from their clients

Category : Insurance

(2) Replies

Country : South Africa

I Insured 2 tablets at Hollard when buying them. Then they stop one debit order them selves, for some reason, they could not explain to us why. When claiming they said the serial numbers did not match. They start deducting 2 debiet orders again. We have not the use of this contract tablet for a year now and we pay each month the installment and they still not settle the claim. We had problems with:1) not coming back to us to inform us on this matter, 2) trouble to pick up the...

Category : Insurance

(0) Replies

Country : South Africa

Hi I am MR LM Zondi and my number is 0833437159 I stay in P.M burg in kwazulu natal.I took workers life to cover my family few years ago.In 2015 November my sister passed away .I submitted all the required documents to workers life insurance company. They told me that the Doctor who certified her death did not complete one of the forms correctly.I took that form back to the doctor did it the way they wanted it to be done.They told me that I must wait ,they are conducting their own...

Category : Insurance

(2) Replies

Country : South Africa

Hi I am MR LM Zondi and my number is 0833437159 I stay in P.M burg in kwazulu natal.I took workers life to cover my family few years ago.In 2015 November my sister passed away .I submitted all the required documents to workers life insurance company. They told me that the Doctor who certified her death did not complete one of the forms correctly.I took that form back to the doctor did it the way they wanted it to be done.They told me that I must wait ,they are conducting their own...

Category : Insurance

(1) Replies

Country : South Africa

Hi I am MR LM Zondi and my number is 0833437159 I stay in P.M burg in kwazulu natal.I took workers life to cover my family few years ago.In 2015 November my sister passed away .I submitted all the required documents to workers life insurance company. They told me that the Doctor who certified her death did not complete one of the forms correctly.I took that form back to the doctor did it the way they wanted it to be done.They told me that I must wait ,they are conducting their own...

Category : Insurance

(1) Replies

Country : South Africa

I am hereby putting a complain on insurance one of the cell c insurance,I submitted papers on the 30/05/2017 at cell c store to fax it to csurance,so when I phone them the following day approximately 30minutes they said they didn't receive any of my papers then they provided me with an email to email it that's what I did . On the 01/06/2017 they said I will get a feedback within 24 hours after two days I phoned them for almost 40 minutes no respond . I contacted cell c then they gave me an...

Category : Insurance

(3) Replies

Country : South Africa

8 MONTHS AGO MY PREMIUM WENT UP BY R250 WITHOUT ME BEING NOTIFIED NOR HAVING ANY CLAIMS AGAINST MY POLICY, I ALSO ONLY REALISED THAT THIS WAS HAPPENING AFTER 3 MONTHS . AFTER LONG CALLS i CANCELLED MY POLICY. THERE WAS A REFUND THAT WAS SUPOSE TO BE CREDITED TO MY ACCOUNT. UP UNTIL NOW i STILL HAVE HAD NO LUCK. THIS IS CRAZY BECAUSE WHEN YOU A DAY LATE IN PAYMENT THEY CHARGE YOU FOR EVERY CALL AND INTEREST CHARGED ON EVERY DAY YOU PAY LATE. YET I HAVE WAITED FOR 8 MONTHS NOW AND THEIR...

Category : Insurance

(1) Replies

Country : South Africa

We filed a claim for a damaged swimming pool but SANTAM refused the claim the basis of "wear and tear". The water leaked out of the swimming pool and subsequently the adjacent paving collapse. On email SANTAM agreed to cover the water damage. They requested me to obtain a quote in which the contractor listed the steps and items needed to repair the paving but SANTAM decided to pick the items they want to pay out and discarded the inbetween item although the one is depended on the other.After...

Category : Insurance

(1) Replies

Country : South Africa

Hi this is Terence Samba again, cell C insurance has still not provided me with the phone. I called them again last week Monday n was asked to resubmit proof which was done. They said will get phone within 5 days which is yesterday, wow still no phone no phone calls no communication to advise me on delay. Emailed them no response I pay cell C close to 3000 monthly meaning am a great customer I think this is breaking that as am disappointed. Will not call them again am done and waiting for...

Category : Insurance

(2) Replies

Country : South Africa

I requested to withdraw funds from my children's educational plan on 2017/05/26. however they did not transfer all the money as I requested. I have been trying to get hold of OLD MUTUAL Schemes but they taking me from pillar to post. I am very disappointed as I was in desperate need of the money, today(2017/06/13) I spoke to a consultant who told me that he will escalate it and turnaround time is 48 hours.

Category : Insurance

(0) Replies

Country : South Africa

I am N ANDIPHA PRETTY Boya, ID no 870329 0997 080 . with account/cusomer no.BOY00250 CONTRACT NO 1495608. THE account is fully paid now.kindly reply respond via email . In 2013 I bought a laptop on a 36 months contract, I can’t recall the exact dated but you can check it. By 24 December year 2014 you collected it for repairs as it had a cracked screen and you never bring it back. After many attempts contacting you with no solution I decided to stop paying to get your attention, that was...

Category : Insurance

(1) Replies

Country : South Africa

I joined a standard bank funeral group scheme plan and I was suppose to be paying R140 covering 5 people just to find out that they are deduction R307.50 and they did not even cover he people that I wrote on the application form they covered people wrongly and I tried calling hem so that we can fix it they told me to email the them the original form which I asked a staff member to do and he did but they did not respond to that email so after sum few months still deduction the same amount I...

Category : Insurance

(1) Replies

Country : South Africa

I would like to launch a complain again my car insurance company, I have been in an accident on the the 19th of may the car was towed to tellesure in pretoria West,week later I called again I was told by the consultant who assisted me on the phone that the assessor hasnt given the feedback. They had told me Fazlin Muhammed will let me know each and every step of the process, well let me just say she has never contacted me as yet. I called the insurance again the consultant told me the car...

Category : Insurance

(2) Replies

Country : South Africa

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