Insurance Complaints

After claim issues after so many years of paying they send me a letter saying policy cancelled...No details no information. Took my money for so many years..very bad setvice

Category : Insurance

(1) Replies

Country : South Africa

I have been n loyal customer to Clientele since February 2015, an incident occurred in Augusthe 2014 and was summonsed with legal documents last week and Clientele said they are not willing to help me. I am a loyal customer that payshe every month but they are not loyal to their customers when they need help.

Category : Insurance

(1) Replies

Country : South Africa

I have a insurance policy with King Price with personal Liability and Has been with King Price since February 2015, an inconsent occurred in August 2014, I got summonsed with legal papers last week, and they are not willing to help me. I find this very poor service from their side and what is the use of having personal liability cover with King Price if they can help n loyal client.

Category : Insurance

(0) Replies

Country : South Africa

My Hilux was stolen at westwood primary on 09/06/17 and CIB has closed my claim because myself and Netstar can not prove that the tracking device was armed and I did arm it and yet netstar searched for the vehicle for 3 hours with no luck even Netstar letter said it would be pure specilation to say whether vehicle was armed or not as they cant give me a log so my claim is locked until I can prove that I armed the vehicle and Netstar cant give me that proof. Netstar also gave reasons as to...

Category : Insurance

(0) Replies

Country : South Africa

I HAVE RECEIVED A CALL FROM SALES ABSA LIFE, GIVING ME A QUOTATION ON A FUNERAL COVER. I REQUESTED FOR A QUOTATION TO BE EMAILED TO ME SO THAT I CAN LOOK AT IT AND CALL THEM BACK ONCE I AM HAPPY WITH THE CONTENTS. I HAVE NEVER RECEIVED THE QUOTATION OF ANY SORT. THE NEXT THING MY ACCOUNT WAS DEBITED SINCE JANUARY.I CALLED ABSA LIFE ON THE 27TH JULY 2018 ADVISING THAT I NEVER REQUESTED FOR A POLICY. lEBOGANG mODISE TOLD ME A RECORDING IS SUPPOSED TO BE REQUESTED FOR THEM TO VERYFY THAT I NEVER...

Category : Insurance

(0) Replies

Country : South Africa

after 12 years of paying our live insurance every month liberty live did not made the debt order the same date as always so the wife phoned and liberty live said dont transfer they will deduct 2 payments. then we received a letter to state policy is canceled the wife phoned again and they say they cant assist VERY BAD SERVES AFTER LOOSING R80000.00

Category : Insurance

(0) Replies

Country : South Africa

Made a third party claim in December 2016. Their client Mr LF Sekele was the insured client. His son deceased was responsible for the accident that took place on the 27 Aug 2016 Naboomspruit N1.Killing my son and passenger due to speeding and negligence.Mr Sekele did not inform Miway Insurance that his late son was responsible. As requested by Miway I submitted proof and witness affidavit which showed that Mr Sekeles son was possibly drunk.This was not proven. The legal dept then informed me...

Category : Insurance

(0) Replies

Country : South Africa

King Price is refusing to pay for the damages to my car, although I have a policy on my car ,with them.Premiums are up to date. They state the reason as being that I cancelled a policy with Telesure in 2011. I do not and never have had a policy with Telesure. I phoned Telesure and they confirmed that I was never a policy holder with them. I have now been instructed by Europcar to return their car today and although King Price was not able to send me an email stating the reason/s for the...

Category : Insurance

(0) Replies

Country : South Africa

My name is Njabulo Mahlala, I was called by an old mutual call centre agent back in 2014 asking if I wanted a funeral cover so I agreed and took it and covered 8 of my family members including myself, Five (5) months ago I found out that the policy only covered 5 of my family members excluding myself. I then started communicating with them about the matter but till today no one at old mutual is able to help me with the matter..i went to the branch in queenstown several times and have been...

Category : Insurance

(0) Replies

Country : South Africa

My late father has an investment policy with Old mutual. We started the process of claiming from June 2016. We were advised that we could not continue with the process as the account was block due to suspected fraud and we were ask to submit our documents like bank statement and ID. No one contacted us regarding the status of the escalation until we decided to go back. On the 12-08-2017 two consultants from Centurion walking Office ( Phyllis and Precious) attended to us showed no...

Category : Insurance

(0) Replies

Country : South Africa

I took a policy for my uncle in 2009 on the contract its said father not uncle i phoned to rectify the mistake i was told i must not worry wont cause problem in future. Sadly on the 05/08/2017 my uncle passed on and I submitted a claim on the 08/08/2017 tow day later i received a call from Themba saying my claim has been rejected because of the information i provided when i submitted a claim i said the relationship its uncle not father hence names and ID is the same and premiums are up to...

Category : Insurance

(0) Replies

Country : South Africa

My husband took his laptop to mtn in april. 2016 to lodge an claim after laptop fell for repairs until this day mtn insurance cannot give us feedback to say were the laptop has disapeared to the laptop is payed up but we dont have a laptop to use after many attemps to the mtn store in somerset mall no one can give us answers

Category : Insurance

(1) Replies

Country : South Africa

On the 31st July 2017 I have joined Hollard insurance for funeral policy , it was confirmed that it will commence on the 1st September 2017 and that they will deduct from my debit order on the 1st of every month but on the 5th August they have deducted money without my concern , I called on the 6th and spoke to 4 consultants who promised me a refund within 7 days even today I haven't received my money. I am sick and tired of calling them

Category : Insurance

(0) Replies

Country : South Africa

I claim a cell phone since June 2017 but no respond since now at Edgar's ID no 7909045978082 Gorge Matukane Witbank.

Category : Insurance

(0) Replies

Country : South Africa

I have a deduction of R316 from old mutual its a funeral cover which o never took I went to old mutual in mega city branch to lodge a complain they said I must open the case I did that they said they submitted my complain but until today they never replied about this matter it started deducting from July 2017 and this month of August I asked the company to investigate this matter and tell me who is that broker who did this but nothing happened . my ID no is 8010220519087. I also need refund...

Category : Insurance

(0) Replies

Country : South Africa

Dear Sir/Madam/ please be informed that i have joined Hollard insurance Company, in my contract i have nominated a regular driver who is my uncle since he is the one who will driver more often, they allocated 20% to me as a vehicle owner, but should i have an accident i'm covered, i was involved in the accident around June 2017, they rejected my claim. The accident happened within the 20% that was allocated to me. according to me Hollard was fraudulently collecting premiums from me. Your...

Category : Insurance

(0) Replies

Country : South Africa

My car was reversed into by a Risk Sure Insurance client and Premier Claims Services are handling my claim as a third party. They take long to answer the calls- they do not return calls. They take a week just to allocate a claim to a consultant.

Category : Insurance

(0) Replies

Country : South Africa

They debited my account today with R650.00 I don't know anything about them, they never called or e-mail me anything now my account is negetive am not going to pay the R650.00 plus R115.00 bank charges

Category : Insurance

(0) Replies

Country : South Africa

Dear Sir/Madam. Please kindly assist me with the cancellation request i sent to Price King car insurance. Over two months a go i took their car insurance however i decided not to continue with their offer and sent them a cancelation request, no one has ever called to as as to why i am cancelling BUT because they are thieves they keep on changing the refence number so that they continue deducting money from my account. Please kindly assist to intervine my name is Zwelithini Shadrack...

Category : Insurance

(0) Replies

Country : South Africa

Dear Sir/Madam. Please kindly assist me with the cancellation request i sent to Price King car insurance. Over two months a go i took their car insurance however i decided not to continue with their offer and sent them a cancelation request, no one has ever called to as as to why i am cancelling BUT because they are thieves they keep on changing the refence number so that they continue deducting money from my account. Please kindly assist to intervine my name is Zwelithini Shadrack...

Category : Insurance

(0) Replies

Country : South Africa

Dear Sir/Madam. Please kindly assist me with the cancellation request i sent to Price King car insurance. Over two months a go i took their car insurance however i decided not to continue with their offer and sent them a cancelation request, no one has ever called to as as to why i am cancelling BUT because they are thieves they keep on changing the refence number so that they continue deducting money from my account. Please kindly assist to intervine my name is Zwelithini Shadrack...

Category : Insurance

(0) Replies

Country : South Africa

1) ALEX FROM I DEREK ASSESOR DINT DO HES JOB RIGHT 2) THE CAMPENY EAST RAND MOTER LAB THE DONT NOU HOW TO DO THE JOB 3) THY TOLD ME 30 DAYS THEN A HAVE MY CAR 4)I HAVE MY CAR FOR N LITTEL THEN BREAK DOWN AGEN WHAT DIT THY DO WHIT MY CAR IF YOU WHANT SAME FOTOS A TAKEN

Category : Insurance

(0) Replies

Country : South Africa

I had taken out this policy via my Company SASBO- The Finance Union, more that a year ago. The Phone was dropped and was sent in for repairs in June 2017. The screen was changed and returned to us(3 weeks). However the key pad was at times none responsive and would type gibberish. within a few days it was reported to the consultant ( Brenda) at SASBOsure. she asked to take the phone to an iphone dealer to be checked out. The Dealership indicated that the phone was fitted with none genuine...

Category : Insurance

(0) Replies

Country : South Africa

On the 22.07.2017 I had a pipe burst during the night in my house and when me and my wife started to hear about the sound the water was already every where in the house.I called my absa insurance and the above reference was opened. The plumber came and the water was attended and I called absa insurance once again concerning the claim for carpets. They send their assessor after 4 days and their results were that we should receive a settlement amount of R14 000.00. I went further to look for...

Category : Insurance

(0) Replies

Country : South Africa

I'm so disgusted with absa bank. Its my second house I have bought throw you. Now after all these years of just pushing a button to recieve my monthly bond, never late. Now there is a problem in fixing my roof. What do i pay insurance for absa to sponcer people who do not need it. It took you over a month to come back to us, no sorry we had to keep phoning you. is there another bank out there who is willing to take my bond over and put a roof on my house.

Category : Insurance

(0) Replies

Country : South Africa

i took out a death bennifit for my mom a few years ago. updated it last year 30 august for 30 000. my mom passed away last monday. old mutual only pays 16 600. i asked why and they now say she died a month too early? really???? i am highly upset. what is the use to have a death policy then?

Category : Insurance

(1) Replies

Country : South Africa

Akhona Ophelia Dzingwe O794769800/0123141878

Category : Insurance

(1) Replies

Country : South Africa

Akhona Ophelia Fainter O794769800/0123141878

Category : Insurance

(1) Replies

Country : South Africa

I lodged a burglary claim with Hollard.The total damage amounted to +-R56 000, which I was compensated with R34 384(access fee of R500 deducted).To my, surprize after 2 weeks of compensation, their agent named Patricia Molefe called to inform me that I had to seize my hifi-speakers which were spared from stolen.She explained that the speakers would serve as salvage to Hollard. That troubled me and I explained my situation that they could sell the speakers to me as I had planned to purchase a...

Category : Insurance

(1) Replies

Country : South Africa

On the 13/06/2017, I was involved in a mini car accident with no third party. I didnt think there was damage at the time except for the car tyre that had a puncture. Next day, I went to work as normal only to realise that there was a problem, called the insurance and the car was toured from work.Then was contacted by the car insurance the next day there after and I gave all my details. A week past with no communication from them, then decided to follow up and was told the investigator is...

Category : Insurance

(1) Replies

Country : South Africa

I already have this insurance for 7 years and all the claims that I am submitting are being declined. (last year I claimed for my ceylings in my house) For what do I pay then if I cannot rely on ABSA Insurance? I have put another claim in on 25/7/2017 for my ceylings in the garage that collapsed on 24/7/2017 and i also asked the contractor to look at my ceylings in my house that became life threatening at this stage because the claim was previously declined and ABSA is refusing to repair? I...

Category : Insurance

(2) Replies

Country : South Africa

I lodged a burglary claim with Hollard.The total damage amounted to +-R56000, which I was compensated with R34 384(access fee of R500 deducted).To my surprize their agent named Patricia Molefe called to inform me that I had to seize my hifi-speakers which were spared from stolen.She explained that the speakers would serve as salvage to Hollard.That troubled me and I explained my situation that they could sell the speakers to me as I had planned to purchase a second hand hi-fi as Sony is no...

Category : Insurance

(2) Replies

Country : South Africa

I took out a motor insurance policy with FSP Solutions with no excess in Feb 2015. I registered claims only to be informed by Theresa Kotze that I need to pay R3500 excess. I informed her that according to my policy I have R0 excess.This claim has now been resolved and finalised thank goodness. The second claim was for my mirror. My husband and I both took the car to a panelbeater and Novel Ford and they both informed us that the mirror needs to be replaced and a new mirror was over...

Category : Insurance

(1) Replies

Country : South Africa

HOLLARD should be ashamed of underwriting for an incompetent insurer like CSURANCE. I have contacted them almost everyday to only hold for over an hour and eventually have one of their rude consultants hang up on me. last Friday i spoke to Thando who confirmed my phone was not booked in for anything, after I have told him I received an sms notifying me my phone will be booked in for an assessment, he changed his story to correspond with my mine. he then assured me he will email me the...

Category : Insurance

(1) Replies

Country : South Africa

Am wondering why the above company is employing personnel that have been debarred or fired from other companies due to dishonesty .Am specifically talking about Riyaad who has been fired by Auto and general and his manager Zaida Mia who was fired by Santam.I would want to actually go to report this this to FSB for you guys to learn the hard way.

Category : Insurance

(1) Replies

Country : South Africa

Consultant kept me on the line for over 30 minutes, logged my claim with a reference number only to be told that I was not covered for this specific claim. Don't be fooled, you are only part of "the royal family " until you have a claim. After a mumbo jumbo email received in response to my emailed complaint, a sugary sweet consultant called me to tell me how sorry she was for me. At the inception of my policy I requested a hard copy to refer to, never received. I requested this again 3...

Category : Insurance

(2) Replies

Country : South Africa

Policy number: 915222758 Alitta Molebatsi Car: Toyota Fortuner YKL 957 GP To whom it may concern I am writing this complain full of disappointment from First for women insurance as well as their panel beaters branch called Auto Magic in Boksburg. Herewith the information for my complaint and I hope you will be in a position to assist me. On the 21 April 2017, I did report a claim with first for women insurance for my Toyota Fortuner side mirror. I requested one of the consultants to...

Category : Insurance

(1) Replies

Country : South Africa

Standard Bank Insurance incompetent and bad service received. I had a leaking drain pipe claim - they fixed the claim - but damages occured to the pool pipe when repairs was done and now they refuse to open up the paving and do a proper inspection of the pipes - they just refuse to do it.

Category : Insurance

(3) Replies

Country : South Africa

A guy from The Unlimited Group phoned be to sell this product to me. I was happy and accept. He said that the office will call me and confirm all detail. Then a lady from the offices of The Unlimited Group called she was rude and gave me no chance to speak. I told her that I will pay no money if I have not received my package 1st so she said no but the 1st payment will go off end of July. I said no I will not pay for anything if I have not read through the papers. She said it cannot...

Category : Insurance

(2) Replies

Country : South Africa

I lodged claims with Nedbank 3 weeks ago and a contractor came out to assess the damages no feedback received from Nedbank, I called them today 25 Jul 17 and was told that the claim has been rejected for this reason- The wall is also not built according to regulations as it is a 110mm wall without clearly defined pillars. The wall was built with offset panels. The wall should not exceed a height of 1 m and this wall is 1.8m high. If this wall is re-built by an insurance SP then liability...

Category : Insurance

(1) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(2) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(2) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(0) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(0) Replies

Country : South Africa

I had an accident on the 29th of June my car was then towed from the scene by one of the miway guys and was told they are taking it to their storage nearby for the assessor to assess it!! I waited for the assessor and on the 10th of July I received a mail stating my car has been written off !! I then called them to ask them way forward and was told GALO BOIKANYO is the one who's busy with the claim !! I got a call from GALO and asked where's the car sincewell I wanted it back without giving...

Category : Insurance

(2) Replies

Country : South Africa

I tried to change my Banking details to pay my policy.I went to a branch in Witbank with my ID and bank card which has my account details but the staff refused to change it without a bank statement.I cannot understand why they could not help me.If we take out a new policy all we are asked for is the account,So why not when i want to change the banking details.

Category : Insurance

(2) Replies

Country : South Africa

Reported burst geyser and damage to ceilings on 23 June 2017. Geyser repaired same day. Damaged cupboards take away to be fixed on 7 July, still waiting for my new cupboards to be refitted. Made numerous calls to absa insurance call center, to date no feedback or update despite promises to do so!!!! At my wits end - I dont know who to escalate this to - also contacted Private bank but no response!! Considering opening a police case for theft!!!!

Category : Insurance

(2) Replies

Country : South Africa

The registered bond for my house is R650k. Standard Bank is charging me R617 per month for the structure valued +R330m. I have shopped around and got a cover for both the structure worth R2m for R457. Std bank is insisting that I be kept insured with them unless I cover my house structure for R330m. Moreover, my current balance is less than R10k.

Category : Insurance

(1) Replies

Country : South Africa

I was involved in an accident, while was I busy filling up the accident report guy from A1 ASSIST came to me ask if I had insurance and told him I was a prime meridian client.He said since I was busy with accident report and he will call the insurance on my behalf and said the person on the other side is from Prime Meridian the want to verify my details which I did and requested that I should let the guy from A1 Assist tow the car. I was led to believe that I will receive courtesy car which...

Category : Insurance

(1) Replies

Country : South Africa

I have lodged claims with ABSA 2 months ago and 4 months ago and not heard anything from them. The building claim, the assessor told me before he even looked at the damages, that ABSA would not pay out and that I would be wasting my time even asking why or contacting the ombudsman I have not heard from ABSA with regards to the claims, nor have I had any feedback. They do not respond to my emails or return calls

Category : Insurance

(3) Replies

Country : South Africa

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