Insurance Complaints

I contacted assupol after my father passed away. His pay slip shows that he was paying assupol every month, but they couldnt find his details on their database. Assupol in pretoria central, they told me they dont even have details for prosperity claims. My father was obviously robbed

Category : Insurance

(1) Replies

Country : South Africa

Our church organization joined KLX Consultancy for a funeral scheme. Everything went well in the beginning but we later experienced a situation where no payouts took place on claims submitted and we now sitting with three outstanding claims having received promises that the underwriter will pay out. We had to pay the beneficiaries out of our own limited resources still waiting for the promised payout. The FSP number herewith involve is 45598. The contact number for KLX Consultancy is...

Category : Insurance

(0) Replies

Country : South Africa

Limpopo Nissan Bela-Bela is refusing to claim from the insurance company to pay for the damages to my car. They are saying I have to make the claim myself. Due to them refusing to claim I am failing to meet deadlines for my company because I don't have transport. My car has been at Limpopo Nissan Bela Bela since May 03, 2017. If I lose the deals I have with my clients then I will no longer be able to pay for the car because it is the main part of my business. The receptionist of the dealer...

Category : Insurance

(1) Replies

Country : South Africa

n the 10th of March 2017 I lodged a claim with finrite insurance. Sent all the necessary documentation as per their request, received a email that the claim was successful claim and i had to pay R540 for admin . Since then I have called their office several times regarding the claim the phone will only ring and be on hold for an hour until it hang up, no one picks up

Category : Insurance

(1) Replies

Country : South Africa

This is outrageous! i have never been so disappointed. Jaco from the call center who helped me set up my pet insurance for my CAT decided that he's going to set my insurance up for a DOG! i cannot claim anything, and i'l paying R230 every month for nothing!! I've been emailing with NO FEEDBACK! This is stealing!! you are stealing from your clients. no one is calling or responding to any emails.It is disappointing to know that One Plan Insurance's customer service is this horrible...,

Category : Insurance

(0) Replies

Country : South Africa

I joined iWyze VAPS for tyres in September 2016 and the consultant who helped me to join never explained the thread issue which came up when I was making a claim. Besides I know nothing about tyre threads as I do not work with them. I joined this policy because I was aware Iam driving an expensive car and roads are full of potholes so the policy was ideal. The consultant just guessed the tyre amount which was far less than the original prize. But when i claim I was paid R74-00 for a trye that...

Category : Insurance

(0) Replies

Country : South Africa

I recently had an accident where one of Miway Insurance company clients smashed into the back of my vehicle on the 8th of March 2017.I got all the required quotes and photo's requested by Miway and was given a claim No by a liabilities department consultant and have contacted them on several occasions to see if the claim has been processed but no joy.They keep on telling me they have not received the quotes and not on the system.I went to the panelbeaters who done the quotes and they said...

Category : Insurance

(0) Replies

Country : South Africa

I had a car accident on the 3rd of April and didn't recieve any help from the insurance.my car was written off.I then cancelled the claim and went to fetch my car from where it was stored.Upon arrival my car was not there, it had been sold to SMD without my knowledge.After 2 days it was then delivered at my house.I have been trying to cancell the insurance for the past 3 weeks without success.Everytime i phone i am transfered from pilar to post.Promised to be called back and i am still waiting.

Category : Insurance

(0) Replies

Country : South Africa

I took my phone in for repairs insurance said they would not cover the phone as I skipped one month and had to pay another 3months I then requested my phone back after a few months they said I would have to pay a r50 and get a new phone its been 5months now and I still don't have my phone I have been to the store several times and they give me the same story I even used my own airtime to call the insurance company in Joburg and they knew nothing about the r50 payment I went back to the store...

Category : Insurance

(0) Replies

Country : South Africa

I logged an insurance claim 2 weeks ago for tyres but until now I still have not been assisted correctly. This is really an inconvenience for me as I am unable to use my car because of a simple tyre. Please help Johannes Moela 0764707153

Category : Insurance

(0) Replies

Country : South Africa

60058010643333 Policy Number Mrs Qawekazi Gule I took this policy in 2012 for my father, I have been paying this policy for 5years. On the 4th April 2017 I submitted cash back claim which I was informed by metropolitan consultant that I am due for it. On the 18 I did follow up on the claim consultant ascelated the query to manager no one phoned me, again on the 2nd May 2017 went to cape town branch and was told Charmaine Adams will phone me because I am due for Cash back. Here is the...

Category : Insurance

(0) Replies

Country : South Africa

On the 28 March 2017 I withdrawn my 7 moth providenot fund Contributions and I was sent forms to fill in and I returned them as required later I received an email requesting my ID copy and Bankstatementand forwarded them back to Liberty but then the withdrawal has not paid since then ,I followed up on the 24th April 2017 and I wa told that it will take 2 to 3 working days for processing and paying me back.I have not received anything from Liberty till to date please assist.

Category : Insurance

(3) Replies

Country : South Africa

I resigned from Liberty 2 months ago and filled in all the forms which they sent to me for my provident /pension fund withdrawal and they sent them back with all documents such as ID copy and bankstament. I was than advised the payout will happen within 15 days and have been waiting ever since considering that the documents were sent to Liberty around the 15 of April 2017. This morning I get an email saying they need a bank statement meaning I have to wait another 15 days. I cannot pay school...

Category : Insurance

(0) Replies

Country : South Africa

I joined all life in January and to date I have not received policy documents. When I call them consultants keep on telling me they will call me back Today Raain drop the call after I asked to speak to team leader He gave me 0313685226 number and when I call is unanswered

Category : Insurance

(0) Replies

Country : South Africa

I have insurance with Autogen Since May 2015, and I never Skip any payment. now I had a damage in my Bumper and a Fender while I was trying to Slide for a Dog. now they refusing to process my Claim and I don't know why. I just need help. Your assistance will be highly appreciated. Mr L.Bangeni 0736056078

Category : Insurance

(0) Replies

Country : South Africa

I was tasked by mmi group to do invigilation for wealth management nqf level 5 candidates early last month. And now are playing hard to get with my payment.

Category : Insurance

(7) Replies

Country : South Africa

I have submited my fone for repairs around April 2016 as i took in its beacuse when i got it back frm repairs it was not 100% ok so i sent it back. I got the run around fr them to take it. When they fanaly did theysaid it will take about 3month because thy wnt to do investigations!till today which its been a year!every time i call their contact center iam put on hold for an hour then my call gets cut!i even wen to the store at Maponya to call same thing wer put on hold for long call get cut!...

Category : Insurance

(3) Replies

Country : South Africa

ADT en ReAct Alarms installeer 'n alarm by my huis HULLE ADVWERTEER DAT DIT GRATIS IS, maar weereens gevang en R3291.81 vir dit inbetaal. Die kontraktteur se werker val deur my plafon wat hulle belowe hulle sal kom regmaak, maar na 'n maand nog geen reaksie van hulle kant af nie. Ons kanseleer die kontrak en hulle verwyder hulle alarm. reAct alarms betaal met moete net 'n gedeelte van my geld terug 'n hele R1000 minder as wat hulle moet. Nog geen geld vir die regmaak van my plafon nie. Nou...

Category : Insurance

(3) Replies

Country : South Africa

At beginning of March 2017 i hear an add on eadt coast for the outsurance R400 cash back. At the time i was looking to purchase a new vehicle so this was perfect timing 4 me. If u r currently insured and if they cant beat ur current premium outsurance wil give u R400 back. I received the email to apply for this and followed the link. I applied correctly and submitted my banking details. A pop-up came up and said a consultant will contact me in 5 working days. Today is the 23 April 2017 and...

Category : Insurance

(4) Replies

Country : South Africa

I registered a claim for my hospital cash back 2 weeks ago. After 3 calls and R100 airtime I have still not received any claims administrator who has been assigned to me so that I can process my hospital cash back claim. I have even emailed [email protected] about my complaint to say I am still waiting for someone to get back to me but no correspondence has been made with me from Nedbank. I will not waste anymore airtime trying to call customer service who keeps putting me through to other...

Category : Insurance

(6) Replies

Country : South Africa

On the 7th March 2017 I sent written instruction to cancel my content policy. I stipulated that my last debit order would have been 25/02/2017. Also i advised that as MOST policy's, I would still be covered for the month of March 2017 as in the case of MOST insurers, one pays in advance. Yet on the 28/03/2017 the debit order of R776.98 still came off my account and after i queried this with Innovation, i was told that I am paying in arrears. I find this very hard to be believe as i...

Category : Insurance

(5) Replies

Country : South Africa

My car was insured with Absa idirect and was involved in an accident and written off in 2012. The claim was paid and I subsequently received a call from some law firm claiming to be facilitating the payment of my excess amounting to R2,250.00 in 2013. They went quiet and this year I enquired with Absa idirect's claims depatment and they referred me to their recovery department in Pretoria. Their recovery department told me they cannot help me since they can't pick up my claim using my claim...

Category : Insurance

(6) Replies

Country : South Africa

Good day , i have never in my entire life had anything like this , consultants lieing, is this part of Stanlibs policy to lie to their clients. I spoke to two individuals namely Magobah & Siphamandla sithole. 1st they said thay tried calling me that never happened,they then said they i need to wait will they sold my unit.They informed me that non of the managers are available so now how can no manager be availble. whos over seeing them. 1st i was told the money will be available friday...

Category : Insurance

(6) Replies

Country : South Africa

Good day I have had a very bad experience with Old Mutual claims , I have put in a claim on the 24th March with a certain value ( after having lost a certain amount to admin fees) . I was told the money will in my account after 14 days , I enquired on the 18 April as to establish when will the monies be paid only to be told that the amount will be less that I has expected initially.... I fail to understand why so much money will be deducted from a policy that was doormat and not being...

Category : Insurance

(7) Replies

Country : South Africa

i have submitteed claim to CMC a month ago.Zayne Rosslee did acknowledged my my claims and promised to comeback to me however that was it.when i follow up he dont reply my emails or provide any updates or feedback.i find this very rude and unprofessional.the service is dismisal.

Category : Insurance

(9) Replies

Country : South Africa

My dad passed away last year (2016 June) and my mom is clearly stated as the beneficiary at Sanlam where my dad had a policy. A month after my dad passed we made a claim and submitted all the documents that they said they needed and we were helped to fill in the forms by one of their consultant in Klerksdorp who also did not seem friendly. Since the submission there were no updates about how far the claim is and instead we were the ones who had to phone the head office in Cape Town and ask...

Category : Insurance

(32) Replies

Country : South Africa

I insured my phone with mtn late last year, October 2016. I was robbed 25 March 2017. Naturally I claim from the insurers only to find that I'm not even on the system. I head straight to the branch in Mutual I signed the contract with. They promised to fix the problem to load the insurance on the system and I pay the months not deducted, I cooperate naturally because all I want is my phone back. Almost every day of the week excluding weekends and public holidays I have been going into the...

Category : Insurance

(8) Replies

Country : South Africa

re-submitted claim on my stolen cellphone as requested and don't get respond

Category : Insurance

(7) Replies

Country : South Africa

I have a question...when was it started that you need to pay R300 to take out your child teeth..at our dentist in Bertha Gxowa? .. ..ain't this a public hospital? These people are getting paid by the government...Corruption is increasing serious...

Category : Insurance

(10) Replies

Country : South Africa

Dear Peter I bought a travel insurance from Travel Embassy in Cape Town, on the 2/02/2017. It looked like they are selling AIG insurance as the certificate attached states. Due to unforseen circumstances, I cancelled my journey to Australia and asked the Embassy to cancel the insurance too. It was a week before before month ends, which means my insurance wasn't active on the time of cancellation. I have paid their services in full, so I was entitled to my refund. I was told that I would...

Category : Insurance

(10) Replies

Country : South Africa

I was offered a Samsung Tablet by FNB about 3 years ago. Paid the table off, also took out insurance with FNB at the time thinking I'm doing the right thing (which I believe I was). I had a burglary just over 3 weeks ago where a TV, DVD, cell phones,a hard-drive, etc. was taken from my place including the Samsung Tablet which I forgot at home (by the way, none of these items were insured...my stupidity!) I reported to the police and FNB Claim department - it took me 3 days to find someone...

Category : Insurance

(8) Replies

Country : South Africa

I have been using altech netstar tracking device since November 2015. I cancelled it when they failed to track my stolen car. I was told I have to pay a cancellation fee of which I did. After some months I was called again being told that I am owing the cancellation fee. I forwarded the proof of payment and they didn't get back to me I assumed everything was fine. They then started calling again with the same story. Lately I've been told that my account has been forwarded to collection and I...

Category : Insurance

(7) Replies

Country : South Africa

I requested a call from king price for a vehicle insurance. Literally a minute after the request I recieved a call from "Phillip" a consultant. After a lengthy discussion as to what type of insurance im intereste i requested a quote to be sent via email. In doing so this will enable me to compare apple with apples and make an informed decision. Phillip started to become aggressive and Merely wanted to force this policy off on me with out sending the quote as per my request. He got so rude...

Category : Insurance

(6) Replies

Country : South Africa

I took out a car extended warranty mechanical breakdown policy with budget insurance on the 8th of June 2016. To my surprise when i submitted a claim the company claims that my policy was captured incorrect. The policy document that I have clearly states that amongst other things the policy covers the motor starter and they are refusing to pay instead I am being sent from pillar to post over the phone with no one willing to accept that it’s their mistake and it should not be my problem. I...

Category : Insurance

(5) Replies

Country : South Africa

I took out a car extended warranty mechanical breakdown policy with budget insurance on the 8th of June 2016. To my surprise when i submitted a claim the company claims that my policy was captured incorrect. The policy document that I have clearly states that amongst other things the policy covers the motor starter and they are refusing to pay instead I am being sent from pillar to post over the phone with no one willing to accept that it’s their mistake and it should not be my problem. I...

Category : Insurance

(6) Replies

Country : South Africa

I logged a claim with Absa insurance on 27 March 2017 received a claim number 3238303 for a leaking water. Plumbers came to my home to dedect where the leaking water pipe was. The water pipe was located in my kitchen under the floor. I was told to pay the excess of R 500 which I did to the plumbers, the plumbers then digged a hole in the floor. The plumbers left with no fixing the repair as they had to get authorisation from absa about the repair. It has been two weeks now with any feedback...

Category : Insurance

(2) Replies

Country : South Africa

I am still waiting for ABSA home insurance to respond on a claim for damaged ceilings and roof tiles. Everytime I phone them, they tell me someone will phone me back. that someone/ Supervisor is non existant because nobody phones me back.

Category : Insurance

(7) Replies

Country : South Africa

I went to the Ackermans for my mom funeral claim they call tenacity and everything was fine and gave me forms and filled them submitted them after that I called them they said medical forms is missing went to the hospital paid for medical forms 500 sudmited them again call tenacity said the policy lapsed last year and my mom died this year and she was paying the account and when I was in store I was not told that because they gave me the phone I spoke to the consultant said just submit...

Category : Insurance

(5) Replies

Country : South Africa

I went to the Ackermans for my mom funeral claim they call tenacity and everything was fine and gave me forms and filled them submitted them after that I called them they said medical forms is missing went to the hospital paid for medical forms 500 sudmited them again call tenacity said the policy lapsed last year and my mom died this year and she was paying the account and when I was in store I was not told that because they gave me the phone I spoke to the consultant said just submit...

Category : Insurance

(5) Replies

Country : South Africa

We have been waiting nearly 7 weeks for our claim to be sorted out. What do we need to do? I have been phoning every day since last week asking that a manager contact us but still waiting.

Category : Insurance

(2) Replies

Country : South Africa

Can't get through to 3rd party operators who are supposed to assist - numbers just ring - when I call switchboard, they just transfer me to numbers that don't get answered - emails are not responded to - 3rd party is waiting weeks to sort out claim. Supervisors and managers not available either. Terrible service!!! Valencia Mokae; Ellen Mashele; Neil Wyngaard... impossible to get through to and no follow through... Definitely cancelling after this claim is sorted!!

Category : Insurance

(2) Replies

Country : South Africa

I got a call from a Discovery Insure agent. He explained the policy he was trying to sell me. I was happy and told him I will confirm acceptance when he sends me an email. I was also still renegotiating a better price. When he sent me the email, I noticed some discrepancy. On the second call I informed the agent about this and only if he is able to adjust and send second an email will I approve the policy. He did not contac me but on the 15 February my account was debitted for an ammount of...

Category : Insurance

(2) Replies

Country : South Africa

I've got policies with old mutual and assupol,both of them are accidental,I was involved in an accident on the 20/07/2015;my left hand was injured as a result of that accident my hand has been working until today,I've been going to then to find out but they been telling me that they will call me back if I go back some will tell me that they are not sure about the procisur, until today they havent said anything.another thing I have another policy with assupol which is called assupol bon...

Category : Insurance

(1) Replies

Country : South Africa

On the 10th of November 2016 we phoned ABSA HOUSE INSURANCE as our roof leaked heavily. It was so bad that the whole TV room's floor was under water. Claim No: 3160918. They appointmented Nkwaana SS Projects (0844889023 /0791784917) to handle the claim and we had to pay the R500 excess. They came out to our house, replaced the ceiling and painted the knock of the roof a different couler then the rest of the roof. AFTER THE ROOF WAS FIXED THE LEAK ON THE SAME ROOF ON THE EXACT SAME SPOT WAS...

Category : Insurance

(2) Replies

Country : South Africa

Hey, I've been paying cell c insurance for almost two years for 3 phones. They are only giving service for one. My son has been without a phone for almost a year and my daughter almost for 9 months . I've went to cell c countless amounts of times and not getting the service I'm paying for. If I dare refuse to pay for the phones that they don't have or pay event a cent less the phones get shut down immediately and I will get blacklisted. No one simply gives a fuck. What do I do now? So sick...

Category : Insurance

(1) Replies

Country : South Africa

My name is Octivia Mokgathi, i was involved in an accident on 15 December 2016.a woman by the name of Vanita Dass bumped my car with the Company car (A&K motors) from behind on the M1 high way. the company refused to pay my claim so i had to claim from the third party being Hollard insurance. The claim (JHB205318) was submitted to hollard on Thu 16/03/2017 2:08 PM to Zikhona Nojoko after i has a fuse with One sure insurance as a broker to hollard for weeks on end. Today i followed up i...

Category : Insurance

(2) Replies

Country : South Africa

I have an annual premium with the said company,on the 11th february 2017 i had an accident which i submitted the claim with the broker on the 13th february 2017.i further confirmed with the broker when submiting a claim that i was still covered and they verified my cover that it should be paid by the 1st of march 2017.with that in mind it means i am covered till the last day of february 2017 and anything happening after the 1st march 2017 and i havent paid the insurance is not liable.now i...

Category : Insurance

(2) Replies

Country : South Africa

HI MY NAME IS PRISCILLA DIAL DIRECT POLICY NUMBER 828519262. I WAS IN ACCIDENT ON THE 25TH OF JANUARY 2017, I DID ALL THAT WAS REQUIRED OF ME AS FAR AS SUBMITTTNG THE CLAIM. I WAS TOLD THAT MY CAR WILL ONLY BE FIXED/ REPAIRED ON 28 FEBRUARY 2017, OF WHICH I FELT WAS TO FOR AS THIS WILL MEAN THAT I WILL BE DRIVING A DAMAGED CAR FOR A MONTH. I CALLED DIAL DIRECT THEY INFORMED THAT WILL ASK OR SPEAK TO THE ASSESSOR IN ORDER TO FIND AN ALTERNATIVE DATE. I NEVER RECEIVED ANY COMMUNICATION...

Category : Insurance

(2) Replies

Country : South Africa

Cars

Category : Insurance

(4) Replies

Country : South Africa

Good day My name is Nhlanhla Makhaula ID NO: 820130 5592 087. i'd like to report Foschini/ Finrite for declining my Wife's Cellphone claim with excuses that it was negligence, i also demand that this claim be looked at and also be escalated to the department or someone who'll state fact no EXCUSES. The Cellphone got stolen on the Funeral day on 18/03/17 whiles being charged in the backroom not at the house where everyone was, the said Cellphone was not only in a charger but inside my...

Category : Insurance

(1) Replies

Country : South Africa

Prev1 2 3 4 5 6 ... 12 13 14Next