Insurance Complaints

I joined all life in January and to date I have not received policy documents. When I call them consultants keep on telling me they will call me back Today Raain drop the call after I asked to speak to team leader He gave me 0313685226 number and when I call is unanswered

Category : Insurance

(0) Replies

Country : South Africa

I have insurance with Autogen Since May 2015, and I never Skip any payment. now I had a damage in my Bumper and a Fender while I was trying to Slide for a Dog. now they refusing to process my Claim and I don't know why. I just need help. Your assistance will be highly appreciated. Mr L.Bangeni 0736056078

Category : Insurance

(0) Replies

Country : South Africa

I was tasked by mmi group to do invigilation for wealth management nqf level 5 candidates early last month. And now are playing hard to get with my payment.

Category : Insurance

(7) Replies

Country : South Africa

I have submited my fone for repairs around April 2016 as i took in its beacuse when i got it back frm repairs it was not 100% ok so i sent it back. I got the run around fr them to take it. When they fanaly did theysaid it will take about 3month because thy wnt to do investigations!till today which its been a year!every time i call their contact center iam put on hold for an hour then my call gets cut!i even wen to the store at Maponya to call same thing wer put on hold for long call get cut!...

Category : Insurance

(3) Replies

Country : South Africa

ADT en ReAct Alarms installeer 'n alarm by my huis HULLE ADVWERTEER DAT DIT GRATIS IS, maar weereens gevang en R3291.81 vir dit inbetaal. Die kontraktteur se werker val deur my plafon wat hulle belowe hulle sal kom regmaak, maar na 'n maand nog geen reaksie van hulle kant af nie. Ons kanseleer die kontrak en hulle verwyder hulle alarm. reAct alarms betaal met moete net 'n gedeelte van my geld terug 'n hele R1000 minder as wat hulle moet. Nog geen geld vir die regmaak van my plafon nie. Nou...

Category : Insurance

(3) Replies

Country : South Africa

At beginning of March 2017 i hear an add on eadt coast for the outsurance R400 cash back. At the time i was looking to purchase a new vehicle so this was perfect timing 4 me. If u r currently insured and if they cant beat ur current premium outsurance wil give u R400 back. I received the email to apply for this and followed the link. I applied correctly and submitted my banking details. A pop-up came up and said a consultant will contact me in 5 working days. Today is the 23 April 2017 and...

Category : Insurance

(4) Replies

Country : South Africa

I registered a claim for my hospital cash back 2 weeks ago. After 3 calls and R100 airtime I have still not received any claims administrator who has been assigned to me so that I can process my hospital cash back claim. I have even emailed [email protected] about my complaint to say I am still waiting for someone to get back to me but no correspondence has been made with me from Nedbank. I will not waste anymore airtime trying to call customer service who keeps putting me through to other...

Category : Insurance

(5) Replies

Country : South Africa

On the 7th March 2017 I sent written instruction to cancel my content policy. I stipulated that my last debit order would have been 25/02/2017. Also i advised that as MOST policy's, I would still be covered for the month of March 2017 as in the case of MOST insurers, one pays in advance. Yet on the 28/03/2017 the debit order of R776.98 still came off my account and after i queried this with Innovation, i was told that I am paying in arrears. I find this very hard to be believe as i...

Category : Insurance

(5) Replies

Country : South Africa

My car was insured with Absa idirect and was involved in an accident and written off in 2012. The claim was paid and I subsequently received a call from some law firm claiming to be facilitating the payment of my excess amounting to R2,250.00 in 2013. They went quiet and this year I enquired with Absa idirect's claims depatment and they referred me to their recovery department in Pretoria. Their recovery department told me they cannot help me since they can't pick up my claim using my claim...

Category : Insurance

(6) Replies

Country : South Africa

Good day , i have never in my entire life had anything like this , consultants lieing, is this part of Stanlibs policy to lie to their clients. I spoke to two individuals namely Magobah & Siphamandla sithole. 1st they said thay tried calling me that never happened,they then said they i need to wait will they sold my unit.They informed me that non of the managers are available so now how can no manager be availble. whos over seeing them. 1st i was told the money will be available friday...

Category : Insurance

(6) Replies

Country : South Africa

Good day I have had a very bad experience with Old Mutual claims , I have put in a claim on the 24th March with a certain value ( after having lost a certain amount to admin fees) . I was told the money will in my account after 14 days , I enquired on the 18 April as to establish when will the monies be paid only to be told that the amount will be less that I has expected initially.... I fail to understand why so much money will be deducted from a policy that was doormat and not being...

Category : Insurance

(7) Replies

Country : South Africa

i have submitteed claim to CMC a month ago.Zayne Rosslee did acknowledged my my claims and promised to comeback to me however that was it.when i follow up he dont reply my emails or provide any updates or feedback.i find this very rude and unprofessional.the service is dismisal.

Category : Insurance

(9) Replies

Country : South Africa

My dad passed away last year (2016 June) and my mom is clearly stated as the beneficiary at Sanlam where my dad had a policy. A month after my dad passed we made a claim and submitted all the documents that they said they needed and we were helped to fill in the forms by one of their consultant in Klerksdorp who also did not seem friendly. Since the submission there were no updates about how far the claim is and instead we were the ones who had to phone the head office in Cape Town and ask...

Category : Insurance

(24) Replies

Country : South Africa

I insured my phone with mtn late last year, October 2016. I was robbed 25 March 2017. Naturally I claim from the insurers only to find that I'm not even on the system. I head straight to the branch in Mutual I signed the contract with. They promised to fix the problem to load the insurance on the system and I pay the months not deducted, I cooperate naturally because all I want is my phone back. Almost every day of the week excluding weekends and public holidays I have been going into the...

Category : Insurance

(8) Replies

Country : South Africa

re-submitted claim on my stolen cellphone as requested and don't get respond

Category : Insurance

(7) Replies

Country : South Africa

I have a question...when was it started that you need to pay R300 to take out your child teeth..at our dentist in Bertha Gxowa? .. ..ain't this a public hospital? These people are getting paid by the government...Corruption is increasing serious...

Category : Insurance

(10) Replies

Country : South Africa

Dear Peter I bought a travel insurance from Travel Embassy in Cape Town, on the 2/02/2017. It looked like they are selling AIG insurance as the certificate attached states. Due to unforseen circumstances, I cancelled my journey to Australia and asked the Embassy to cancel the insurance too. It was a week before before month ends, which means my insurance wasn't active on the time of cancellation. I have paid their services in full, so I was entitled to my refund. I was told that I would...

Category : Insurance

(10) Replies

Country : South Africa

I was offered a Samsung Tablet by FNB about 3 years ago. Paid the table off, also took out insurance with FNB at the time thinking I'm doing the right thing (which I believe I was). I had a burglary just over 3 weeks ago where a TV, DVD, cell phones,a hard-drive, etc. was taken from my place including the Samsung Tablet which I forgot at home (by the way, none of these items were insured...my stupidity!) I reported to the police and FNB Claim department - it took me 3 days to find someone...

Category : Insurance

(8) Replies

Country : South Africa

I have been using altech netstar tracking device since November 2015. I cancelled it when they failed to track my stolen car. I was told I have to pay a cancellation fee of which I did. After some months I was called again being told that I am owing the cancellation fee. I forwarded the proof of payment and they didn't get back to me I assumed everything was fine. They then started calling again with the same story. Lately I've been told that my account has been forwarded to collection and I...

Category : Insurance

(7) Replies

Country : South Africa

I requested a call from king price for a vehicle insurance. Literally a minute after the request I recieved a call from "Phillip" a consultant. After a lengthy discussion as to what type of insurance im intereste i requested a quote to be sent via email. In doing so this will enable me to compare apple with apples and make an informed decision. Phillip started to become aggressive and Merely wanted to force this policy off on me with out sending the quote as per my request. He got so rude...

Category : Insurance

(5) Replies

Country : South Africa

I took out a car extended warranty mechanical breakdown policy with budget insurance on the 8th of June 2016. To my surprise when i submitted a claim the company claims that my policy was captured incorrect. The policy document that I have clearly states that amongst other things the policy covers the motor starter and they are refusing to pay instead I am being sent from pillar to post over the phone with no one willing to accept that it’s their mistake and it should not be my problem. I...

Category : Insurance

(5) Replies

Country : South Africa

I took out a car extended warranty mechanical breakdown policy with budget insurance on the 8th of June 2016. To my surprise when i submitted a claim the company claims that my policy was captured incorrect. The policy document that I have clearly states that amongst other things the policy covers the motor starter and they are refusing to pay instead I am being sent from pillar to post over the phone with no one willing to accept that it’s their mistake and it should not be my problem. I...

Category : Insurance

(6) Replies

Country : South Africa

I logged a claim with Absa insurance on 27 March 2017 received a claim number 3238303 for a leaking water. Plumbers came to my home to dedect where the leaking water pipe was. The water pipe was located in my kitchen under the floor. I was told to pay the excess of R 500 which I did to the plumbers, the plumbers then digged a hole in the floor. The plumbers left with no fixing the repair as they had to get authorisation from absa about the repair. It has been two weeks now with any feedback...

Category : Insurance

(2) Replies

Country : South Africa

I am still waiting for ABSA home insurance to respond on a claim for damaged ceilings and roof tiles. Everytime I phone them, they tell me someone will phone me back. that someone/ Supervisor is non existant because nobody phones me back.

Category : Insurance

(7) Replies

Country : South Africa

I went to the Ackermans for my mom funeral claim they call tenacity and everything was fine and gave me forms and filled them submitted them after that I called them they said medical forms is missing went to the hospital paid for medical forms 500 sudmited them again call tenacity said the policy lapsed last year and my mom died this year and she was paying the account and when I was in store I was not told that because they gave me the phone I spoke to the consultant said just submit...

Category : Insurance

(5) Replies

Country : South Africa

I went to the Ackermans for my mom funeral claim they call tenacity and everything was fine and gave me forms and filled them submitted them after that I called them they said medical forms is missing went to the hospital paid for medical forms 500 sudmited them again call tenacity said the policy lapsed last year and my mom died this year and she was paying the account and when I was in store I was not told that because they gave me the phone I spoke to the consultant said just submit...

Category : Insurance

(5) Replies

Country : South Africa

We have been waiting nearly 7 weeks for our claim to be sorted out. What do we need to do? I have been phoning every day since last week asking that a manager contact us but still waiting.

Category : Insurance

(2) Replies

Country : South Africa

Can't get through to 3rd party operators who are supposed to assist - numbers just ring - when I call switchboard, they just transfer me to numbers that don't get answered - emails are not responded to - 3rd party is waiting weeks to sort out claim. Supervisors and managers not available either. Terrible service!!! Valencia Mokae; Ellen Mashele; Neil Wyngaard... impossible to get through to and no follow through... Definitely cancelling after this claim is sorted!!

Category : Insurance

(2) Replies

Country : South Africa

I got a call from a Discovery Insure agent. He explained the policy he was trying to sell me. I was happy and told him I will confirm acceptance when he sends me an email. I was also still renegotiating a better price. When he sent me the email, I noticed some discrepancy. On the second call I informed the agent about this and only if he is able to adjust and send second an email will I approve the policy. He did not contac me but on the 15 February my account was debitted for an ammount of...

Category : Insurance

(2) Replies

Country : South Africa

I've got policies with old mutual and assupol,both of them are accidental,I was involved in an accident on the 20/07/2015;my left hand was injured as a result of that accident my hand has been working until today,I've been going to then to find out but they been telling me that they will call me back if I go back some will tell me that they are not sure about the procisur, until today they havent said anything.another thing I have another policy with assupol which is called assupol bon...

Category : Insurance

(1) Replies

Country : South Africa

On the 10th of November 2016 we phoned ABSA HOUSE INSURANCE as our roof leaked heavily. It was so bad that the whole TV room's floor was under water. Claim No: 3160918. They appointmented Nkwaana SS Projects (0844889023 /0791784917) to handle the claim and we had to pay the R500 excess. They came out to our house, replaced the ceiling and painted the knock of the roof a different couler then the rest of the roof. AFTER THE ROOF WAS FIXED THE LEAK ON THE SAME ROOF ON THE EXACT SAME SPOT WAS...

Category : Insurance

(2) Replies

Country : South Africa

Hey, I've been paying cell c insurance for almost two years for 3 phones. They are only giving service for one. My son has been without a phone for almost a year and my daughter almost for 9 months . I've went to cell c countless amounts of times and not getting the service I'm paying for. If I dare refuse to pay for the phones that they don't have or pay event a cent less the phones get shut down immediately and I will get blacklisted. No one simply gives a fuck. What do I do now? So sick...

Category : Insurance

(1) Replies

Country : South Africa

My name is Octivia Mokgathi, i was involved in an accident on 15 December 2016.a woman by the name of Vanita Dass bumped my car with the Company car (A&K motors) from behind on the M1 high way. the company refused to pay my claim so i had to claim from the third party being Hollard insurance. The claim (JHB205318) was submitted to hollard on Thu 16/03/2017 2:08 PM to Zikhona Nojoko after i has a fuse with One sure insurance as a broker to hollard for weeks on end. Today i followed up i...

Category : Insurance

(2) Replies

Country : South Africa

I have an annual premium with the said company,on the 11th february 2017 i had an accident which i submitted the claim with the broker on the 13th february 2017.i further confirmed with the broker when submiting a claim that i was still covered and they verified my cover that it should be paid by the 1st of march 2017.with that in mind it means i am covered till the last day of february 2017 and anything happening after the 1st march 2017 and i havent paid the insurance is not liable.now i...

Category : Insurance

(2) Replies

Country : South Africa

HI MY NAME IS PRISCILLA DIAL DIRECT POLICY NUMBER 828519262. I WAS IN ACCIDENT ON THE 25TH OF JANUARY 2017, I DID ALL THAT WAS REQUIRED OF ME AS FAR AS SUBMITTTNG THE CLAIM. I WAS TOLD THAT MY CAR WILL ONLY BE FIXED/ REPAIRED ON 28 FEBRUARY 2017, OF WHICH I FELT WAS TO FOR AS THIS WILL MEAN THAT I WILL BE DRIVING A DAMAGED CAR FOR A MONTH. I CALLED DIAL DIRECT THEY INFORMED THAT WILL ASK OR SPEAK TO THE ASSESSOR IN ORDER TO FIND AN ALTERNATIVE DATE. I NEVER RECEIVED ANY COMMUNICATION...

Category : Insurance

(2) Replies

Country : South Africa

Cars

Category : Insurance

(4) Replies

Country : South Africa

Good day My name is Nhlanhla Makhaula ID NO: 820130 5592 087. i'd like to report Foschini/ Finrite for declining my Wife's Cellphone claim with excuses that it was negligence, i also demand that this claim be looked at and also be escalated to the department or someone who'll state fact no EXCUSES. The Cellphone got stolen on the Funeral day on 18/03/17 whiles being charged in the backroom not at the house where everyone was, the said Cellphone was not only in a charger but inside my...

Category : Insurance

(1) Replies

Country : South Africa

IN FEBRUARY I RECIEVED AN EMAIL STATING THAT THEY INCREASING MY POLICY, I HAVE SENT THEM A MAIL ASKING THEM WHY BUT I DID NOT GET ANY RESPONSE. UNTIL 09/03/2017I DECIDED TO CALL THEM AND SAID I AM NOT HAPPY WITH MY POLICY INCREASING.AS USEWILL THEY GAVE ME A NEW QOUTE ,THE A SUPRISE ON THE 11/03/2017MY ACCOUNT WAS DEBITED WITH AND AMOUT OF R733.46 NEEDLESS TO SAY I DO NOT HAVE FUNDS IN MY ACCOUNT .. I CALLED THEM TO ASK WHY THE DEBITED ME... THE ANSWER WAS SORRY I DONT KNOW . IT COULD BE A...

Category : Insurance

(2) Replies

Country : South Africa

I went to hollard in Daveyton mall on on the month of August 2016 to add my grandmother to my policy I spoke to Mduduzi Mthembu I did not have my grandmother's Identify Number Mduduzi offered me his work telephone number and called my mother and my mom gave me my grannies ID number I gave it to the consultant I spent over 45 minutes in that branch I asked him how much will I be debited each month he gave me the amount and told me my debit order will change starting from the month of September...

Category : Insurance

(1) Replies

Country : South Africa

What a horrible service I received from Game , I sent my cell phone for screen repairs on the 6/2/17 and till now the repair is not done, and I reported this matter to the Manager and she was very impatient with me and my while I was talking to her she hanged up the phone, I felt very disrespected as a customer and I had to phone her the second time and she was unapologetic at all, only in the end of our conversation she apologized but could see she just doesn't care at all. I'm very...

Category : Insurance

(2) Replies

Country : South Africa

What a horrible service I received from Game , I sent my cell phone for screen repairs on the 6/2/17 and till now the repair is not done, and I reported this matter to the Manager and she was very impatient with me and my while I was talking to her she hanged up the phone, I felt very disrespected as a customer and I had to phone her the second time and she was unapologetic at all, only in the end of our conversation she apologized but could see she just doesn't care at all. I'm very...

Category : Insurance

(1) Replies

Country : South Africa

Registered a new claim in October 2016 regarding substandard workmanship from the contractor named High Standard Projects. Until today no satisfactory resolution with the excused been made not to repair the kitchen cupboards that was damaged due to a water pipe burst, that flooded the entire house. Only some of the kitchen cupboard panels were replaced. Three corner units of the kitchen with granite tops are busy sacking. All excuses are made not to fixed the water damaged cupboards. The...

Category : Insurance

(1) Replies

Country : South Africa

Hollard Insurance didn't contact me for any insurance policy instead they sent me a document that says I have a policy with them and debited my money from January 2017 to date. I have been calling Hollard and Standard bank to get clarity of why my money was debited. No one bothered to respond to my queries instead someone sent me the Policy document that I never signed for and agreed upon. My car is financed by Standard bank and insured with KING PRICE SINCE 2013. I HAVE SENT MY KING PRICE...

Category : Insurance

(0) Replies

Country : South Africa

i bought a car form the guy by the name of Tobie at Riteswheels(Pretoria) in December and his service was really bad.Not even a coutersy was given to me and the car is parked now due to the expiry of the license disc and he says it is my responsibilty to get it done and i went to him end of January and end of February saying he will get it done up until today he did not.Please help.

Category : Insurance

(0) Replies

Country : South Africa

GREETINGS I HAVE HELD MY SONY M4 AQUA FOR A YEAR NOW EARLY JANUARY OF 2016 SINCE THEN INSURANCE COMPANY OF MTN SAID THEY WHERE GOING TO COME FETCH MY PHONE TO BE BUT SINCE THEN ITS JUST STATEMENTS AND EXCUSES..WHEN I CALL THE NEW INSURANCE COMPANY THEY DON'T PICK UP AT ALL. I FIGURED ITS HIGH TIME I MAKE A COMPLAINT BECAUSE ITS BEEN LONG I HAVE BEEN USING A LAME PHONE SINCE THEN. PLEASE HELP ME OUT BECAUSE NOW THE PHONE IS NOT EVEN SWITCHING ON AT ALL. KIND REGARDS

Category : Insurance

(0) Replies

Country : South Africa

I lost my phone on the 15th February , I claimed on the 16th February, after a week a got a call saying that I lost my phone at the public space therefore my claim is rejected . When I join the insurance they was nowhere it says when lost on public space my phone won't be covered by insurance. therefore I think I am treated unfairly on this issue I needed a proof where I have signed the insurance forms where it says if phone is lost on the public space is not covered and so...

Category : Insurance

(0) Replies

Country : South Africa

PWV accepted my invoice for the repair on my vehicle for the accident which i was involved with one of their client Kiepersol poultry. After all up and down to validate the claim, on the 02 March sent me acceptance of offer form to settle the invoice but until today the payment hasn't been done. Consultant Christelle tell me she cant even give me a date when the payment will be done so i must just wait until such time. It is unfair to wait day in and day out to get the money so that i can be...

Category : Insurance

(0) Replies

Country : South Africa

On the 5th of February,I was travelling from Tzaneen towards Polokwane. I got stuck on the R71(Modjadjiskloof road) + - 10km outside Tzaneen around 7pm with my 7year and 8 months old baby. I then called the AA requesting roadside assistance. The AA advised that they will send someone to tow the car. The AA also advised that I will have to pay cash for the tow and I agreed. I asked the AA to arrange some form of security because where I got stuck was unsafe. I waited on the roadside, with my...

Category : Insurance

(0) Replies

Country : South Africa

Insurance name: Alexander Forbes policy number 827216-3. Its a car and house hold insurance. I disclose that my bathroom window and the kitchen door do not have burglars when I took the policy. I was told to put the burglars by February 2016 so that my policy would go down. 3 weeks back my house was broken into through the front door which has the burglars. A TV, laptop, shoes and internet router were stolen. the burglar door and the door were broken. the insurance is refusing to pay even...

Category : Insurance

(0) Replies

Country : South Africa

Fraud Last Year in June I noticed that premiums were being deducted from my salary advice against my will and I did not authorised that. I the n made an enquiry and found out the premiums have been deducting for a year. They told me to submit forms authorising the cancellation and submit an affidavit and they made me to sign a lot of forms which I submitted the same month and was told that I will be refunded all the premiums. To my surprise months went by the cancellation did not take...

Category : Insurance

(0) Replies

Country : South Africa

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