Insurance Complaints

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(2) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(0) Replies

Country : South Africa

My vehicle was damaged by a Miway policy holder. She registered the claim C848050. I was approached by Miway and had to submit documentation and photo's, which i did. I was informed that a consultant will contact me. Since May 2017 nobody contacted me to finalise my claim. Please assist. Arthur Garland 072 374 3064

Category : Insurance

(0) Replies

Country : South Africa

I had an accident on the 29th of June my car was then towed from the scene by one of the miway guys and was told they are taking it to their storage nearby for the assessor to assess it!! I waited for the assessor and on the 10th of July I received a mail stating my car has been written off !! I then called them to ask them way forward and was told GALO BOIKANYO is the one who's busy with the claim !! I got a call from GALO and asked where's the car sincewell I wanted it back without giving...

Category : Insurance

(2) Replies

Country : South Africa

I tried to change my Banking details to pay my policy.I went to a branch in Witbank with my ID and bank card which has my account details but the staff refused to change it without a bank statement.I cannot understand why they could not help me.If we take out a new policy all we are asked for is the account,So why not when i want to change the banking details.

Category : Insurance

(2) Replies

Country : South Africa

Reported burst geyser and damage to ceilings on 23 June 2017. Geyser repaired same day. Damaged cupboards take away to be fixed on 7 July, still waiting for my new cupboards to be refitted. Made numerous calls to absa insurance call center, to date no feedback or update despite promises to do so!!!! At my wits end - I dont know who to escalate this to - also contacted Private bank but no response!! Considering opening a police case for theft!!!!

Category : Insurance

(2) Replies

Country : South Africa

The registered bond for my house is R650k. Standard Bank is charging me R617 per month for the structure valued +R330m. I have shopped around and got a cover for both the structure worth R2m for R457. Std bank is insisting that I be kept insured with them unless I cover my house structure for R330m. Moreover, my current balance is less than R10k.

Category : Insurance

(1) Replies

Country : South Africa

I was involved in an accident, while was I busy filling up the accident report guy from A1 ASSIST came to me ask if I had insurance and told him I was a prime meridian client.He said since I was busy with accident report and he will call the insurance on my behalf and said the person on the other side is from Prime Meridian the want to verify my details which I did and requested that I should let the guy from A1 Assist tow the car. I was led to believe that I will receive courtesy car which...

Category : Insurance

(1) Replies

Country : South Africa

I have lodged claims with ABSA 2 months ago and 4 months ago and not heard anything from them. The building claim, the assessor told me before he even looked at the damages, that ABSA would not pay out and that I would be wasting my time even asking why or contacting the ombudsman I have not heard from ABSA with regards to the claims, nor have I had any feedback. They do not respond to my emails or return calls

Category : Insurance

(2) Replies

Country : South Africa

I had a breakdown in February and called Genric on the same day. They organised for the towing of the vehicle to the repairer. Quotations were made and submitted to Genric, then they said I reported late. I submitted evidence that I reported on the same day but they are not authorizing the repair of the vehicle. It's July now and my car is still not fixed. I paid for my premium 12 months in advance. I don't know how this Genric extended warranty works. Maybe I chose the wrong company. Can...

Category : Insurance

(2) Replies

Country : South Africa

Hollard Insurance (Retirement Department)is the most pathetic service i have ever received in my life. They are busy debiting or hold the RA of clients without communicating with the clients that they are no longer selling or promoting the product and what will happen to the client they have RA with them. I heard this from the employer works there. Now what now??????????????? I am really unhappy with Hollard at this stage. Till to date there is correspondence from them or whatsoever.

Category : Insurance

(1) Replies

Country : South Africa

Last year i have send the form asking them to deduct monthly premium and i did confirm with the senior consultant if she did receive the form. She agreed that everything is in order. On the 03 July 2017 i phoned wanted to check the status of my policy phone was just ringing, after 2 days she answered the phone. I requested the tax certificate i was told i was not paying, i asked how come there was no answer and i also requested the statement of my policy an still waiting. I requested to speak...

Category : Insurance

(1) Replies

Country : South Africa

WE HAVE BEEN WITH ABSA FOR THE LAST 25 YEARS AND NEVER CLAIMED AGAINST THE HOUSE HOLDERS INSURANCE. ON THE 4TH OF JULY 2017 OUR GEYSER IN THE ROOF BURST, CAUSING DAMAGED TO THE CEILING,ELECTRICAL DBB BOARD,PASSAGE CARPETS,BUILTIN CUPBOARDS AND THE WALLS. THE GYSER WAS REPLACED IN 12 HOURS. TO DATE NON OF THE OTHER DAMAGES HAVE BEEN SORTED OUT. WHEN CONTACTING ABSA INSURANCE WE ARE ADVISED THAT VENDORS HAVE BEEN APPIONTED TO REPAIR. I HAVE CONTACTED THE VENDORS WITH NO JOY/ ABSA...

Category : Insurance

(0) Replies

Country : South Africa

Mtn claim no : MTNLF0024363 .I have been with mtn for more 8 years now. i have never claimed with the insurance for lost or stolen phone before. a month back my phone was stolen from my house while i had friends and family over for lunch.when i submitted the claim they told me because of the four people i had in my house they were 1 too many that is why it was declined and yet they still deducting the insurance premium. i feel this is unacceptable. they are totally defrauding us. Im even...

Category : Insurance

(1) Replies

Country : South Africa

G Rabothata - 0711820769- celc-insurance ticket number 999003. I booked my phone for repairs at cellc head office, completed insurance on the 23 May 2017 - cellc insurance approved my claim on the 13 June; made axcess deposit of R650, on the 20 June. tried without success to get cellc insurance to respond either call or email inquiries. please help this insurance is frastrating, they don't answer call nor respond to email. I need my phone back. I have been a loyal member of this insurance for...

Category : Insurance

(3) Replies

Country : South Africa

I've been with Miway for few years now and the last time I claimed was on 2013,last year I called them to cancel my policy cause the excess was way too high and I had a better offer from budget Insurance their excess was R2500,So when I called Miway to cancel they offered less excess so I remained with them.Recently I was involved in an accident and I lodged a claim on the 10th of July,they called me the following day and told me that I have to pay R4200 excess and when I told them that was...

Category : Insurance

(1) Replies

Country : South Africa

i have +_ 5 YEARS WITH AUTO AND GENERAL I GAVE THEM I ADDRESS FULL ADDRESS. I HAD A PROBLEM WITH MY LICK ON MY WALL BECAUSE THEY HAD MY ADDRESS THEY DID SENT PLUMBER TO ASSIST, ONLY THIS MONTH I HAD A PROBLEM WITH MY ELECTRICITY MY FOOD WAS OFF I MADE A CLAIM FOR 2000.00 I DO NOT CLAIM OFTEN THEY CALLED ME ON FRIDAY TO TELL ME MY AREA ITS A HIGH RISK AFTER 5 YRS ONLY KNOW THEY DISCOVER THAT I WAS PAING 550 I MUST PAY 895 PLUS SEPTEMBER PREMIUM IS GOING UP I NEED TO KNOW WHY SO MUCH AFTER...

Category : Insurance

(1) Replies

Country : South Africa

Hi there. So two days ago I received a message from Mrp that I'm in arrears of R289. 50. Yet I have bank statements proving I have paid every month without fail. To find out that Mrpinsurance has still been taking my money i have been paying my Mrp account. Why are they still deducting from my account? Now I'm in arrears with my account that have been paying!! I was told if I cancel my Mrp insurance before the 30th of April. It will be cancelled immediately. It took them...

Category : Insurance

(2) Replies

Country : South Africa

My cover was cancelled due to "early deduction process"... to add insult into injury I apparently cancelled the cover myself... HOW??! When I'm financed by Wesbank and deductions are linked to my installment. And I would have never known because I never received any notification of this "cancellation" either... If I didn't have this 3rd party claim I would have never checked or known. I'm really shocked, I've been with Wesbank for long and they give good service - this is honestly...

Category : Insurance

(1) Replies

Country : South Africa

NOT SATISFIED WITH SERVICES RECEIVED FROM MOTORITE I WAS PAYING MONTHLY PREMUEM FOR SERVICE PLAN AND ONLY 2 PAYMENT HAVE BEEN MADE FOR A SERVICE OF MY CAR THE OTHER 2 ACCORDING TO THEM I HAVE TO CLAIM FOR IT......I HAVE SUBMITTED A PROOF THAT THE CAR WAS AT THE DEALER FOR THE SERVICE...NOW THEY ARE SAYING I CANT CLAIM CAUSE......AND THIS IS THE EMAIL I RECEIVED FROM THEM " I have contact the dealer that performed to 90 000 km service on your vehicle in order to obtain the proof of payment...

Category : Insurance

(3) Replies

Country : South Africa

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