Insurance Complaints

On the 16/01/2017 i had an incident I found my car smashed by other vehicle on the side @Inanda shoprite parkings,the matter was received by my insurer on the 19/03/2017 with 2quotation & I waited for the assessor until I took the car hire on the 31/01/2017 till the 02/03/17 as we speak iam using the public transport,If I ask they say they can't extend bcos they investigating the matter bcos they want to right off my car what was damaged the left fender,door the iam treated iam not causing...

Category : Insurance

(0) Replies

Country : South Africa

The incident where the old lady drove through happened on the afternoon of the 7th of February, I immediately called SIL and was told to phone the claims dept. after 08:00 the following morning the 8th of February, which I then did and was given a claim number and asked to report the incident to the police and get a case number. After lots of running around I was given a reference number by the police and which I gave to SIL. On the 10th of Feb a contractor/contractors was appointed to...

Category : Insurance

(0) Replies

Country : South Africa

With regards to my vehicle repairs As per our last telephonic discussion after my accident, i was told that i had to wait on my February installment to be deducted before you guys will have my car repaired, i then asked you if i was covered for the month of January, you said yes, why i had to wait on the Feb installment to be deducted before repairs could take place is still unknown to me. I was then advised to find a panel shop to do my repairs, which i did, got the quote and forwarded...

Category : Insurance

(0) Replies

Country : South Africa

Registered claim with Santam 09 jan 2016 and still not completed. Santam push contractors to reduce the quotes by up to 50% and then deliver ver poor quality of work Santam refuse to force contractors to stand in for the warranty of their poor work Santam just endeavor to terminate policy and end up losing monthly policy payment of approx. R50 000 NEDVER USE SANTAM PLEASE

Category : Insurance

(0) Replies

Country : South Africa

good day, I have been a client to momentum since last year and I had no claim what so ever I did to them but have been regularly paying my premium of R550 per month. On the 18th of February I had an unfortunate incident of losing my brother who was in the Eastern Cape, that meant that I had to drive to the Eastern Cape for his burial. on my way back which was on the 19th of February I happen to have a breakdown in Touwsriver. At the time I had my about 4 of my family members with me. I...

Category : Insurance

(1) Replies

Country : South Africa

I submitted a claim at workerlife for my uncle that I insured in October 2014. I submitted the claim in October 2016. I submitted all the documents they have requested but I haven't got the payout.

Category : Insurance

(4) Replies

Country : South Africa

Hi i renewed my contract with telkom telephonically. They told me which phone I was going to receive and the amount I was going to pay so I asked them about the insurance because I lost the previous phone and the guy told me I need to go to a telkom shop to get insurance on my phone. I then had to wait until I was off because there are no nearby telkom shops where I stay so today the 27.Feb I went to Bayside telkom to ask them if they could insure my phone and they told me that "We can only...

Category : Insurance

(0) Replies

Country : South Africa

I took a life policy for my father, though I have been paying the premiums from my bank account he is the legal owner of the policy. The financial advisor who sold us the product told us.about the claim that my dad can make when he reaches pension age. Now that he needs to claim, we are told.that it would not be possible. At first we have been taken from one consultant to the other and we get a different story at all occasions at first we were told they can't find the policy on their system....

Category : Insurance

(0) Replies

Country : South Africa

I CLAIMED FOR FOR INSURANCE, PAID THE MONEY SUBMITTED ALL NECESSARY DOCUMENTATION.My phone has been on insurance ever since i took a contract with mtn its been 2 years now, My phone was heating up and switches itself on and off every time i charge it, They took it for repairs on the 7thFeb2017 its now the 26th Feb2017, Whenever i call mtn insurance they take me from pillar to post and sometimes put me on mute or drop my calls, i pay insurance because i didn't want to be inconvenienced but...

Category : Insurance

(0) Replies

Country : South Africa

On the 15th of January 2017 I lodged a claim with finrite insurance. Sent all the necessary documentation as per their request, received a sms that the claim was successful claim no GMCM32304. Since I have called their office several times regarding the claim. I have even spoken to their supervisor Leilanie, emailed her with no response as well as Diaana the manager at 0105973734 on several attempts to find out what the delay is. They keep advising that they have asked a team leader to sort...

Category : Insurance

(0) Replies

Country : South Africa

Nicholas Hennessey came to inspect my car and he was very kind even to take his time and drove all the way from benoni to joburg to inspect it,is respect him for that.... Well done Nicholas and thank you

Category : Insurance

(0) Replies

Country : South Africa

Good day We are dealing with Absa as hour house and insurance are with them. I contacted absa on the 21/09/2016 the lady gave me the claim number 3132050, So they send contracters to seal the leak and replace the ceilings. Two weeks after the job was done we hade rain and its worce, i phoned Absa again and they said they wil send the contracter back, never came. I email absa but no reply, i can send damage to ceiling and my lounge suit. I stil hear the dripping of rain on ceiling. Regars M...

Category : Insurance

(0) Replies

Country : South Africa

On the 26 January 2017 I submitted a money back claim. I submitted all required documents ie certified copy of identity documents. On the 30 Jan 2017 I received an sms ( Ref wf 579607650 ) saying additional information was required. I called 0800252467 the very same day(14h08) and was told that the copy of identity document was required after explaining I was told that it was indeed in my file and I was asked to confirm the date stamping which was done by commissioner of oaths as much as I...

Category : Insurance

(0) Replies

Country : South Africa

Insurance is a contract in which an insurer promises to pay the insured party a sum of money if one or more specified events occurs in the future, in return for regular small payments - known as premiums. It reduces your business' exposure to the effects of particular risks. It also creates a sense of comfort to know in an unforeseen event you will not have any hasles or stress as you will be taken care of. As noted below. Iam currently a client of dial direct. The main reason i took...

Category : Insurance

(0) Replies

Country : South Africa

Old Mutual Greenlight no 016 207532. I was boarded in 10/3/2015 and received compensation in 4/2/2016, keep in mind this after my back operation already in 27/6/2013 that was payed out only in the same time. I was forced to use a lawyer on my own cost and Hello Peter to achieve it. Now it's the second round again. Old Mutual again wants new medical reports that we submitted Nov 2016 and Des 2016, the next month they wanted the same reports renewed?! We are now 8 months without income...

Category : Insurance

(0) Replies

Country : South Africa

Bad, Debauched, Unscrupulous, Atrocious, terrible, horrible, Horrendous Wicked cruel service from Absa Idirect

Category : Insurance

(0) Replies

Country : South Africa

I cancelled my insurance with oakhurst on the 30th of jan then again on the 6th of february after seeing that they still debiting my money but the lady called Patricia Bester told me its cancelled already but yesterday they debited money from my account,what bullshit is this...its clear these people are crooks because i never received anything from them but they kept saying they e-mailed me plus they change the reference numbers everytime they take money from my account ontop of that they...

Category : Insurance

(0) Replies

Country : South Africa

They say I missed premium of October but the policy is up to date after that and they claim I had intentions of lapsing the policy because I had reversed the transaction and thereafter arranged for double payment.furthermore they say when I want clarity I am loud and expect them to jump but I am a client. I paid this policy for almost two years and one premium missed and they say I have lapsed and continued to deduct my money without even sending a letter stating the lapse n claim my contract...

Category : Insurance

(0) Replies

Country : South Africa

MY NAME IS SAMJEE KABA ID NO: 7507235239081 AND I TOOK OUT 4 HOLLARD FUNERAL POLICIES FOR MY WIFE FF KABA AND LATE BROTHER JV STEWART. 2 POLICIES PAID OUT AND THE 3RD ONE NOT. I WAS TOLD IT WAS REPUDIATED BECAUSE THE NORMAL WAITING PERIOD WAS NOT OVER YET. THE ATTACHMENT CONTINUES.

Category : Insurance

(0) Replies

Country : South Africa

I have a problem with the claim I submitted on the 6th of February. I submitted claim forms, xrays, blood results, motivational letter from the admitting doctor as well as both mine and my son's ID copies who was admitted on the 16th of November to the 21st of November. When I was making a follow up on Wednesday the 8th of February I spoke to Palesa who told me that they need the the required documents mentioned above which I have already made available to them along with the hospital file....

Category : Insurance

(0) Replies

Country : South Africa

Oakhurst are a bunch of of robbers and biggest fraudsters in insurance company's, my peagout 508 has never been in an accident for the past three years since I bought it in 2013 and my cornsin is that we can't claim for that three years and for two weeks they haven't called us back regarding our claim, they have been sending us from coast to coast we've been running around like a marry go round trying to talk to these people, for the three years we've been paying them R40 000 in all round of...

Category : Insurance

(0) Replies

Country : South Africa

Oakhurst are a bunch of of robbers and biggest fraudsters in insurance company's, my peagout 508 has never been in an accident for the past three years since I bought it in 2013 and my cornsin is that we can't claim for that three years and for two weeks they haven't called us back regarding our claim, they have been sending us from coast to coast we've been running around like a marry go round trying to talk to these people, for the three years we've been paying them R40 000 in all round of...

Category : Insurance

(0) Replies

Country : South Africa

Oakhurst insurance company is a bunch robbers. They are refusing to pay for my car to get fixed after an accident instead I'm getting the run around, being sent from pillar to post. I have been paying these people R1100 for a Hyundai Grand i10 for over 2 years and when I have to claim they want me to pay for the damages myself. We agreed on a R2500 excess on my motor insurance but now Oakhurst wants R7500 from me, I might as well be paying to fix the car myself. The worst part is they have...

Category : Insurance

(0) Replies

Country : South Africa

I have surrended my policy on 24/01/2017 Policy No AL1732285X6 Its been weeks now waiting for them to pay my cashback ,they receive my documents im busy at home struggling to get the money from them.my Contacts (074 643 9555/072 037 4520 Thanks in advance

Category : Insurance

(0) Replies

Country : South Africa

0n the 2nd of December 2016 my car got stolen and I reported the matter to the insurance on the very same day and submitted everything they required. A month later I phoned to check the progress of my claim and I was told that the lady by the name Roxcal was dealing with my claim and she was on leave. I checked again two weeks later she was back but told me that the private investigator had not submitted everything and he was waiting for him. A week later again I contacted the PI and he told...

Category : Insurance

(0) Replies

Country : South Africa

My dogter het aansoek gedoen vir werk Pieter Nel CEO van Libra Handelaars in 1013 Saxby Ave Centurion het haar gesien almal was mal oor haar hese sy moet begin 1 Feb 2017 toe sy op daag vir werk stuur hulle haar huis toe, se sy moet weer kom vir ander onderhoud vir beter pos so is sy aan lyntjie gehou na 3 onderhoude is daar vir haar gese aansoek onsuksesvol na hulle vir haar gese het sy het werk gekry WTF????En dan noem hy hom self CEO ek wonder wat se Mr Tom Hallowell van sy werknemers??

Category : Insurance

(0) Replies

Country : South Africa

I bought my car in December 2016(Renault kwid)and I was told that it comes with free insurance for 12months free from Rodel insurance broker,however I was involved in a accident on the 30-01-2017 and when I called my insurance they where no where to be found the whole night,I had to find a way to tow my car privately which I had to pay from my pocket,when I finally got hold of them the next morning and explained the situation to them,I was only then sent documents of the towing company that...

Category : Insurance

(0) Replies

Country : South Africa

We submitted a claim with Outsurane on23/01/2017 claim no 147137490 and too date they haven't confirmed if the claim was declined or approved.I have contacted them approximately 10 times and each time I am told that they waiting for the assessor or a service provider if the claim has been approved and if approved why is it taking so long to get someone to fix it. The rain has damaged the built in cupboard in my en suite and we have a moldy smell in the bedroom.This is extremely bad for me as...

Category : Insurance

(0) Replies

Country : South Africa

My retirement annuity was made paid up and recently i requested for a portion of the fund and was advised that i cannot take a portion of the funds however i can claim the full amount by VUSUMUZI WALTER PALE and emailed the claim form and documents required by me on 1/2/2017. On the same day i requested for the value of the RA and received no reply. On the 3/2/2017 KAREN GIBBON advised that i cannot access my funds until next year 12/2/2018. I replied an said that i was advised that i can...

Category : Insurance

(0) Replies

Country : South Africa

Hi... M Cikizwa and I have a cover with Hollard. Last year December 27 I was robbed my car as well as my house contects @ my house and I emmediately call the police and they responded emmediately. I reported on the 28th Dec to Hollard as my insurer. On the 2nd Jan I received a call frm Hollard that my car was discovered and I was told to and Identify such I did and it was my car. Hollard sent his assessor to come for investigation and I was told by the assessor Matt Debeer to go and do the...

Category : Insurance

(0) Replies

Country : South Africa

my garage door is broken, Kathy Govender was the advisor on my claim, she arranged with a company to come to my house and investigate. Then She arranged for Thursday 2nd Feb at 2:00 pm for the technician to fix the door. In the morning twice we confirmed with her that they will come as we needed to take leave and she confirmed. The technician never came to my house and when I called the guy to see why they haven't come yet, they said OUTsurance stopped them to come. I was on the phone for...

Category : Insurance

(0) Replies

Country : South Africa

I had A MI-WAY POLICY. my vehicle came into an accident. first they try all in the book not to settle the claim. I then ask for a copy of the telephone recording on the day I joined so I can see my Lawyer. They then said that they will now pay me out. the vehicle was written of for less than half of its value. I asked an explanation but they told me that they will struggle to get parts. this was a 2012 model vehicle. On the end I was suppose to get R 1000 and some odd. they lingered with the...

Category : Insurance

(0) Replies

Country : South Africa

We lodged a third party claim against an OUTsurance client and their legal department admitted liability. They sent a settlement offer but had taken their client's damages into account when calculating the offer. Despite sending them a witness statement confirming their client skipped the stop street and reasons why we were not in agreement with their decision they chose to ignore us. We did everything we could to avoid the collision and to mitigate our damages. Disgusting how they profess to...

Category : Insurance

(0) Replies

Country : South Africa

I accidently dropped my phone last year early October 2016 and cracked my screen. I first made a call to Mtn insurance department and told them i have insurance and want to bring my phone in for repairs, they said that i should take my phone to the nearest Mtn Store and they will take it in for repairs. When i got to the store the first thing I told them is that I have insurance and that i want to bring my phone in for repairs and they told me that i need to fill in the insurance claim foms...

Category : Insurance

(0) Replies

Country : South Africa

I have been claiming for my phone insurance for the past four months and I have provided them with all the information they required and yet they still dont want to fix my phone and i am paying for a phone i am not using . It has been damged since Octber 2016 and they say the process will take 5 days . and thats been happening for the past four months

Category : Insurance

(0) Replies

Country : South Africa

Hi I am really disgusted the way I wyze treat You.Firstly contacted them on the 3rd of January to file a claim.NO SATISFACTION AT ALL .I eventually got hold of them on the 9 th of jan.there excuse they are skeleton staff.Ok i do understand this.This is where my trouble started.I did send them my quotation on the damage.After numerous calls we got the so called loss adjuster at my home.To make along story shorter I WILL GET TO THE POINT.After Spending about R300.00 on phone calls i evetually...

Category : Insurance

(0) Replies

Country : South Africa

we have been with platinum for 4 years, and all the time the debit orders went off on the set date. on the 29th January 2017 our account was charged with the debit order from platinum, yet the agreed date was the 1st of every month. on calling the call center we spoke to devon and explained the situation, though it was the fault of platinum now we are without the insurance for a month and we have to pay the penalty at the bank r 200.00 charge for defaulting. the outcome was excuse on...

Category : Insurance

(0) Replies

Country : South Africa

IM THE POLCIY HOLDER OF INSURANCE, ON APPLICATION I TOLD THEM ABOUT SECOND DRIVER, ON THE 15TH DECEMBER MY DAUGTHER WAS DRIVING AND A DRUNK DRIVER DROVE INTO THE REAR OF THE VEHICLE , I WAS TOLD BY A MR RIGHARD LOURENS THAT THE CAR WILL BE WRITTEN OFF AND I WILL BE PAID THE BOOK VALUE ,SHE WAS THEN INTERVIEWED BY MR LEON GOVENDER ON TAPE WITHOUT HER CONSENT HER COLLEAGUES WERE ALSO CALLED AND QUESTIONED AS TO WERE THE CAR PARKS WHEN SHIREEN GOES TO WORK WITH IT , THEN THE CAR WAS REMOVED...

Category : Insurance

(0) Replies

Country : South Africa

i dont even know wht ot say anymore,since december i booked my fone for repairs to hollard game insurance company and ive calls more than 4 times and i was promised it will be collected till this day but my account is debited ,this is a disgusting service,so i need to know what must happen now

Category : Insurance

(0) Replies

Country : South Africa

I had too much debts so I could afford to pay them all so I joined Debt Surgeoon with the hope of paying less instead I got the treatment that I never expected.For the first few months I was happy with them until October 2016 where they did not email me the statement as usual and when calling them I was shouted by three different people when requesting for October statement and they kept on telling me that they paid my creditors but I was getting smses and phone calls that no payment was...

Category : Insurance

(0) Replies

Country : South Africa

On the 116 July 2016 my daughter passed on as a result of a car accident. She was employed by OutSurance Centurion.After the funeral I went to them regarding her pension funds and was told that she splitted her pension equally between myself her mother, her sister and two nieces. They showed us the signed document andd thereafter we supplied them with our banking detail so that the money could be paid in. To my surprise later on upon enquiry I was told that we must make affidavits to the fact...

Category : Insurance

(0) Replies

Country : South Africa

I changed to another bank account and informed Miway. Still they attempted to deduct the installment from the old bank account (no longer in use)last month, causing it to go into a R500 debit due to the reverse charged by the bank.After each deduction the phoned me to get the "correct" banking details and every time they confirm they do have the new banking details. Only after I threatened to make public their incompetence on Hellopeter.com did they manage to deduct from the correct account....

Category : Insurance

(0) Replies

Country : South Africa

Accident date 1 Nov 2016 . 3 months ongoing battle to get 3rd party claim sorted out. 26 Jan 2017 still no answer received regarding the claim. My tenant crashed into the garage. She is working for Nedbank. We've submitted all documents as requested. Never experienced such pathetic incompetent service. How much longer do we need to wait iWyze?

Category : Insurance

(0) Replies

Country : South Africa

Momentum life provident plan was defaulted by the employer in end of June 2016. Extended months were deducted (but "not paid in") untill end of labour. After calling Momentum (yes, I had to call them to hear about this.... Numerous times!) I was told it'd be three to five months. That time frame had now lapsed and I had to call Momentum (again!) to hear it'd be another nine months till payout... This totals up to over a year! Anyone with half a brain, STAY AWAY from them. Keep your money in a...

Category : Insurance

(0) Replies

Country : South Africa

I have been a policy holder with the above mentioned company and I have never had any problems. In November my premium was debited on the correct date but they claim to not have received it. My bank account was debited before time in December and fortunately I had sufficient funds. Today my account was debited twice and they still claim not have received the November premium. I spoke to Teboho Machaka and she confirmed that my November premium was received. I called again and spoke...

Category : Insurance

(0) Replies

Country : South Africa

Reviving policy

Category : Insurance

(0) Replies

Country : South Africa

Trying to revive my policy from May 21 till today1

Category : Insurance

(0) Replies

Country : South Africa

Trying to revive my policy from my 2015 till today every time I submit what they request said they did not receive talking with different people narrating the story not solving anything.

Category : Insurance

(0) Replies

Country : South Africa

I am paying for a car i dont have and prime meridian is playing games with me. They promised me that my claim will be finalised in December and the manager mr Peter said to me max for claims is a month and im still waiting. The accident happened on the 22 October 2016. Everytime when i call they tell me that they waiting on some investigation.when they call they ask me the same things over and over.claiming that they investigating.Donovan Olivier is the person dealing with my claim.

Category : Insurance

(0) Replies

Country : South Africa

I have been attempting to finalise a claim with Unlimited with there service provider CMC collision Management Centre since the 7 December 2016 with no response. What ever you do dont even think about using Unlimited they're useless

Category : Insurance

(0) Replies

Country : South Africa

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