Internet Services Complaints

I ordered fixed wireless internet on the 4th of Jan 2019 , money has come off my account and still no delivery, my package is sitting with the couriers, yet no one from afrihost cares. I received an SMS from Afrihost on the 11th of January stating I would have my order delivered in 1 to 2 working days, it's the now the 15th of January and the courier company will only deliver on the 17th of January. The couriers want to deliver almost a week after collecting the order from Afrihost . I have...

Category : Internet Services

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Country : South Africa

i was sold a data package and promised that the old one will be cancelled unfortunately that didn't happen i only find out after a year they stopped sending me statements which i used to receive through my main phone am told that i was supposed to pay for that contract it was my negligence to loose the data for a year they wont refund me thats Vodacom policy i stopped using old line when it stopped working and i used the new line is almost a year the robbing me day light this sucks and...

Category : Internet Services

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Country : South Africa

I had a 24 months contract with Telkom for data (10 gigs) per month.My contract was very clear that it didn't include extra data.To my surprise,in February 2017 there were double deductions on my account and upon enquiry I was told that I've requested extra data,and it is automatical.The sales person at Telkom shop where I signed the contract clearly explained that my contract does not provide that.I asked for an investigation by Telkom because this is fraud,my details are at risk.They insist...

Category : Internet Services

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Country : South Africa

Vox email service of since Friday 21 December and they have no answer

Category : Internet Services

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Country : South Africa

telkom after sale service. i bought a LTE modem from Telkom in March 18 on a 24 month contract as well as internet phones to run my business from. They claim their Lte has a 10 mg download capacity. It has never gone above 4mg and over the past two reeks got worse until there is now no internet at all.This is a big problem for me as it is affecting my business. i spent nearly 3 hours on the 081180 help line yesterday. the "help" personnel are badly trained and and mostly cannot help, so...

Category : Internet Services

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Country : South Africa

Poor service delivery. Very bad customer relations. Made us pay for service beforehand and went on holiday knowing that our internet will not be working.

Category : Internet Services

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Country : South Africa

Please note that line down(router tripped reported 20/11/2018 in morning. Today after 12h00 on the 22/11/2018, Service not restored yet????? How long does it take to for fill VUMA's promise????/ Ref:ISP 47964

Category : Internet Services

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Country : South Africa

It is simply criminal that Telkom is allowed to advertise "unlimited internet" when their service is apparently so poor that at peak performance, "unlimited" offering they deliver LESS than the limted offerings poorly on horrendous performance; i.e. Speed Test Ping Telkom 226 Competitor 34 Downl Tel 2.78 Comp 13.34 Upload Tel 0.12 Comp 1.93 They have been "busy investigating" for ever! Surely guys , get out the market till you cab compete!!!!

Category : Internet Services

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Country : South Africa

We applied for the Afrihost Fibre package with Vumatel as the Fibre partner on the 28 August 2018 and were advised by Afrihost that it will take up to 4 weeks to install fibre to our address. Upon registering for the package we were requested to first state our location, i.e. physical address to ascertain whether there were existing Fibre installations in the area, to which we were advised that Vumatel was the existing company in the area and we were eligible to have fibre in our home. We...

Category : Internet Services

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Country : South Africa

I strongly feel that some MWeb employees should not receive salaries as it undoubtedly appears that they really don’t care about their clients. There is absolutely NO client service! On the 19th of July 2018 shortly after 12:00 as per appointment Mr Elmar Stoffels, one of the field sales agents of MWeb, visited myself and my Personal Assistant, Mr Herschelle Vries, at my offices/residence in Chrismar, Bellville to explain the much advertised fibre package. A few days later, namely...

Category : Internet Services

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Country : South Africa

If you're looking for fibre line internet, avoid Afrihost. I have been connected for 14 days now. 5 complete line failures and I get throttled every night from 20 mbps to 5 mbps. They claim they are not throttling and ignore the speed logs I send them. I cancelled but now they will not release my line for a month. They offer a double your money back guarantee but ignore you when you complain. They are con artists.

Category : Internet Services

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Country : South Africa

I placed a Fiber Service order with Afrihost early in early July 2018 after confirming that Openserve have completed installations of the infrastructure in our complex. I received my hardware and Afrihost' confirmation of order with Openserve (20 July 2018). Now in September I have had the Afrihost Hardware for nearly two months (still sealed in the original courier package) and still no fiber connection. I have notified Afrihost repeatedly that there is clear and direct collusion by...

Category : Internet Services

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Country : South Africa

I placed a Fiber Service order with Afrihost early in early July 2018 after confirming that Openserve have completed installations of the infrastructure in our complex. I received my hardware and Afrihost' confirmation of order with Openserve (20 July 2018). Now in September I have had the Afrihost Hardware for nearly two months (still sealed in the original courier package) and still no fiber connection. I have notified Afrihost repeatedly that there is clear and direct collusion by...

Category : Internet Services

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Country : South Africa

Im disgusted with Telkom. Im a new customer and only used my uncapped wifi for about a month and now been sitting without a service for the past 2 months. What a wasre really! If i knew telkom was this pathetic i wouldnt of wasted my time going with them! Ive called on numerous occassions but i get no joy. Ive been given 2 different reference numbers but still sitting without a service. I am a really disappointed customer and regret signing up.

Category : Internet Services

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Country : South Africa

Hi, on the 17th of this month i recieved a call from lady saying she was from Telkom and since i applied earlier for adsl i thought it was the follow up. I told her i had applied and the application failed because there are no proviosion around my location. She asked for address and and she said the services were available and she offerd me Unlimited Home Fibre 4Mbps + 2Gb Mobile Data + Calling Plan + Lit Box device for streaming all @ R 807 pm. I gave their consultant all the necessary...

Category : Internet Services

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Country : South Africa

Good day, the service and assistance I have received is of the poorest. Mr price send a sim-card that I have not received and purcheses was made. I have phoned is on so many accation times to resolve the problem but yet nothing done. once again upon receiving the statement I saw the sim-card was still active after I have asked to make sure no purchases can be made. how much more money do I have to lose before someone wil assist me and do there job. and when i phone in i can...

Category : Internet Services

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Country : South Africa

I took out a LTE Advance contract with MWEB approx 3 to 4 months ago and have the same issue, no signal streghnth allowing me to stream, even my cell phones struggle with proper signal and only gets 2 little bars showing signal strength and yet the router shows full 3 bar strength. I have contacted the technical dept numerous times and emailed MWEB via my account numerous times and received no assistance yet and they are not contactable after 8pm either. I received one call and was told I wud...

Category : Internet Services

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Country : South Africa

MY REFERENCE NUMBER IS 251683380 - MY NUMBER 0828849506 I have been struggling for almost the whole month of May to get Telkom to come and collect their WIFI Router which IS NOT WORKING since I received it. I received it on the 8 of May and made a call on the 10 of May to ask them to cancel and collect because the device is faulty they gave me a reference number and advise that someone will call me to arrange for collection On the 16th of May – I called again – they just said to me...

Category : Internet Services

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Country : South Africa

econsultant Coca Cola Dome Office M5 Cnr Northumberland Road and Olievenhout Avenue Northgate South Africa i have struggled since 2016 to get this issue resolved. the company created and hosted my website, it has been non functional since 2016. at first the contact numbers did not work, i even traced a previous employee overseas who could not assist. i managed to get a hold of willem van straaten this year and spoke to him on three occassions. he informed me that the software was out of...

Category : Internet Services

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Country : South Africa

econsultant Coca Cola Dome Office M5 Cnr Northumberland Road and Olievenhout Avenue Northgate South Africa

Category : Internet Services

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Country : South Africa

On 23 April 2018 i purchased and paid for a 100GB data bundle from Cell C. The same day i received confirmation of order and confirmation of payment. Cell C confirmation of payment Ref.ID. BCA57276-3DAD-495D-B8CC-1B968B1A4. I have sent several e mails to Cell C with no valid response. Only that they state that i have not paid and must go to my bank to retrieve the money. I tried that and i cannot retrieve due to the time lapse.I have been to Cell C Fourways Mall 4 times and the manager there...

Category : Internet Services

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Country : South Africa

We have an ongoing issue with Mweb. We cannot log in to out Email account, or change the password. We have met with all Mweb's requirements to change the password, yet more than a month later, nothing has heen done. NO ONE FROM MWEB IS ASSISTING WITH THIS ISSUE.

Category : Internet Services

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Country : South Africa

In January 2018, Telkom invoiced me for SUBSCRIPTRION SERVICE: 24 JAN 18 - 23 FEB 18 AND SOFT CA: 24 JAN 18 - 23 FEB 18. in feb invoice I received an invoice for: SUBSCRIPTION SERVICES: 24 JAN 18 - 23 FEB 18 and DSL FASTER:24 JAN 18 - 23 FEB 18. Complians were register with Telkom: 23005881 and 23005888. A consultant Yolani said that she will get billing to reverse those charges but to-date nothing has been done. and another dispute was registered.

Category : Internet Services

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Country : South Africa

I have recently signed up with Opticnetworks for a 20/20Mbs uncapped internet service over my fibre line. Included is a Wi-Fi router which is really a router with a Wi-Fi adapter on the ceiling but signal is good. I specifically mentioned I wanted to do streaming and was assured this would be sufficient. From the beginning streaming had issues. YouTube activity was not a problem but any site with longer content started buffering after a few minutes. I am now resorting to downloading and...

Category : Internet Services

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Country : South Africa

AMOBIA COST ME THOUSANDS!!!!!!!! Stay far away I lost R1500 because of Amobia because I cannot do my work. They throttle you. NEVER go to them. They make all sorts of promises. They are scammers. They offer a all these lines ie 4mbps 8, 10 etc. I run a puny 2mbps then they throttled me before the end of the month. Why pay that? Any money spent here is a waste. I have had my business page frozen as a result. I am not allowed to do business for the next few days. Thank you Amobia for...

Category : Internet Services

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Country : South Africa

AMOBIA COST ME THOUSANDS!!!!!!!! Stay far away I lost R1500 because of Amobia because I cannot do my work. They throttle you. NEVER go to them. They make all sorts of promises. They are scammers. They offer a all these lines ie 4mbps 8, 10 etc. I run a puny 2mbps then they throttled me before the end of the month. Why pay that? Any money spent here is a waste. I have had my business page frozen as a result. I am not allowed to do business for the next few days. Thank you Amobia for...

Category : Internet Services

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Country : South Africa

From my initial sign up I have not been treated fairly, starting with the delivery of the Router, before delivery an agent (Lupido I think) advised me I need to have my Rica documents ready, I explained that I do not have anything with proof of residence and as I have moved my bank statement is not updated and advised that I have an Affidavit, He informed me this will be fine, a week later when the couriers arrived at my workplace they would not hand over the device, I called the call centre...

Category : Internet Services

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Country : South Africa

They do not answer phones and once on their site you cannot get off and continue getting emails from their cliets which you cannot respond to UNLESS YOU PAY- Remove me please

Category : Internet Services

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Country : South Africa

Everybody think twice when getting Afrihost as Internet service provider. Everything is honky dory until you need help with support. Pathetic is an understatement. If I were to give them a number between 1-10, I would be complimenting them with a 1. According to them my datacap was reached when I still had 55 GB left. Phoning them is at your own costs, no toll-free number here.Cost me R100 in airtime. Waiting queue is more than 35 minutes, even though the automatic voice service says...

Category : Internet Services

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Country : South Africa

My contract with Neotel which was R176 for 10gb expired in Dec 2016. After that I received an account of R99pm.up and until August 2017 which I could afford. September 2017 I suddeenly received an account of R454 which I paid although I as a pensioner could not afford. I made numerious calls to Neotel to sort this out. They promissed to send email to discuss everything whch I never received. I realised they debit my account with data that I never asked for. October I reveived an account for...

Category : Internet Services

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Country : South Africa

My Telkom landline and internet has now been down since 11 December 2017. Call centre from Telkom is feeding us with a lot of bullshit. My reference number is 127CTK121217 Please assist with this issue, I am sick and tired of Telkom! Thank you Leon

Category : Internet Services

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Country : South Africa

I have been without Wi-Fi since 18th November. I have wasted hours on the phone to Telkom, every time I get a different excuse and no one can resolve my problem - I am beyond frustrated.

Category : Internet Services

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Country : South Africa

Hi All. I have paid for hosting services for 3 months from 1 Nov 17 to end Jan 2018. The acknowledge 1 eft of 2 but still suspend my account. Now I cannot get through to them as they do not answer their phones and they do not respond correctly to my emails. Sounds very dodgy to me.

Category : Internet Services

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Country : South Africa

ITEC WELKOM IS THE WORST COMPANY FOR INTERNET SERVICES IN THE COUNTRY .THEY NEVER SORT OUT YOUR COMPLAINTS.I HAVE CONTACTED THEM A LOT OF TIMES TO SORT OUT MY INTERNET LINE SPEED BUT IT IS STILL THE SAME I AM TIERED OF SPEAKING TO THEM AND I WANT TO CANCEL MY CONTRACT.THEY DON'T DELIVER WHAT THEY ADVERTISE AND I CAN'T KEEP COMPLAINING

Category : Internet Services

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Country : South Africa

I JOINED WEBAFRICA IN 2013 I REGRET EOTH ALL OF MY HEART 1at THEY SUSPENDED MY DOMAIN SEVERAL TIMES WITH FALSE INVOICES,SECONDLY IVE REQUESTED MY DOMAIN TO BE TRANSFERED SINCE THEIR SERVICE IS NILL STILL IM NOT GETTING ANY JOY,NOW ITS BEEN A MONTH I PAID FOR MY SERVICES TO MY SUPRISE THEY ARE SUSPENDED AND trANSFER IS NOT YEY INITIATED I SPOKE WITH THEM FOR MONTHS TO NO AVAIL BOTH EMAILS,PHONE IM PISSED OFF THEY SHOULD RATHER CLOSE COUSR THEY DONT KNOW WHAT IS THE MEANING OF CUSTOMER SERVICE...

Category : Internet Services

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Country : South Africa

We registered a complaint (CEK252060917) with telkom regarding a line issue. There was ADSL available on the line but voice calls were conspicuous by their absence. However now the ADSL has died and telkom in their wisdom has downgraded the internet speed to 1meg!! This was according to my ISP that ran a test .....huh ? its not even entry level come on get your act together

Category : Internet Services

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Country : South Africa

It happened a few times that MTN Data yust disappear from my account number 0845872272 and MTN did nothing about it.Previously i used about 2g a month but some months it was yust too less and then we get a contract for 10g data a month on the 8th of every month and this moment they said i already used 14g??? MTN can i call this allso corruption? Please i want to lay a complaint to MTN and they must refund my data.I allso install a bitmeter that monitor my data used and on this stage it...

Category : Internet Services

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Country : South Africa

I ordered a telephone line from telkom which we want to upgrade to a adsl line. But for the last 2 months we've been waiting for a technician with no avail! Everytime I phone to fnd out whats going on they say a technician will come in 3 work days! But they never pitch up. Every operator i talk to give me a different reason why they didnt show up with an unclear answer

Category : Internet Services

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Country : South Africa

We sent cacellation of our data to Telkom in March 2017. This has still not been attended to even after various emails and phone calls. They are still charging us for this service even though we informed them that we are now with a different service provider.

Category : Internet Services

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Country : South Africa

I was offered a router 2 months ago telepathically on contract. I had asked the sales person if any money will be deducted out of my account as pro-data and had been advised no, since it was the beginning of the month the contract was taken, however on the 14th of September money was deducted from my account which was not accommodated for. I therefor cancelled the contract within the time limit and the router was collected by Vodacom. I had been promised that I will be credited within 21...

Category : Internet Services

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Country : South Africa

we have a vodacom tower next to us. but our sgnal is pathetic. i had vodacom here 6 weeks ago but nothing has been done. we are about 100 users on this farm yhat use vodacom. and all have the same problem. when this tower was installed our signal was very good. now you are lucky if you get one bar.

Category : Internet Services

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Country : South Africa

Battling with internet signal on farm in Free state. I use a 3G modem to connect to the internet. For the last 2 months the signal goes on and of at random. I have complained to Vodacom hundreds of times, but no joy. I have 5 contracts with Vodacom. This is very frustrating as I run my Johannesburg business from the farm. Please help.

Category : Internet Services

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Country : South Africa

My suggestion is to the public is to AVOID BUYING MTN.!!! AIRTIME THAT IS TO BE CONVERTED TO DATA IS BEING SUCKED>>>ARE WE PAYING FOR APPARENT INEFFECIENCIES?????? 2 GB within an 1/2hour and then another 2GB within 1/2hour...!!!!!! Was the error message an indication that I was too trusting to be concerned about?? Are the Support people ineffective and do not have the updated information that they require?? Why am I being given an number to contact that apparently is no longer valid...

Category : Internet Services

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Country : South Africa

Do not trust this company - it is highly doubtful the servers are actually located in South Africa. They have an almost non-existant contact stream. Phone number works but is slammed down the moment the call is picked up. Sending an e-mail takes hours to get a reply if any at all. The account ticket system is unmonitored. The webchat is not a chat just a contact form that looks like chat. The automated account setup is a ruse - your signup will be processed and then jailed -...

Category : Internet Services

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Country : South Africa

There was a promotion in May buy one of Telkom representatives held in Sandton. the promotion was a "pocket router" with 10GB at R350. when I got delivery it was a big "Router", I then Returned it because its not as per contract signed. Telkom is still debiting money from my Account Since May for the router I don't have, I called the a million times and sent emails to the Cancellations Department still nothing has been Done till today.

Category : Internet Services

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Country : South Africa

The Deal was 20G with modem install plus landline Phone the whole day for R479 get a account over R1000 .Phone sales ,accounts department speak to 12 different people sales then back to accounts the one dont know what the other is doing ISANE INSANE

Category : Internet Services

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Country : South Africa

I bought a 1 gig on saturday with FNB and they gave me an extra 1 gig, after few minutes of browsing 1 data was all gone and was left with 75 meg

Category : Internet Services

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Country : South Africa

MOST USELESS ORGANISATION IN THE WORLD!!!! It took 8 months plus to port my vodacom nr onto my telkom account. We got offered the optic fibre solution for internet etc. The internet is not working for 5 days and we are still waiting for a telkom employee to asist us. My wife took the rooter in and was told it is faulty. We`ve been told it could take 21 days ! SHOCKING !! Then we got told to get a telkom sim card and BUY a dongle, BUT the telkom service for the sim card is offline. WTF !!!!...

Category : Internet Services

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Country : South Africa

Used to be with this company for some time and switched to another ISP due to bad service and non existent line speeds. I got a letter from Sonic Telecoms Accounts Department regarding the outstanding amount (1 month) to which I immediately replied with the reasons as to why I am NOT going to pay that installment, I however NEVER received any form of reply in any way. This has always been the case whether it had to do with service delivery or any other query so I am really not surprised......

Category : Internet Services

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Country : South Africa

I have a contract with Ismart Cellular and for the past 3 months now I have not received my data. They promise to assist and call you back which they don't and I have spent so much trying to sort out my problem. The service you get from them is disgusting, they make sure to take your money every month, so in other words I am paying for a service I don't get. When you try to talk to a supervisor there is none available. All I want is the service I am paying for which is not a lot to ask....

Category : Internet Services

(0) Replies

Country : South Africa