Internet Services Complaints

I placed a Fiber Service order with Afrihost early in early July 2018 after confirming that Openserve have completed installations of the infrastructure in our complex. I received my hardware and Afrihost' confirmation of order with Openserve (20 July 2018). Now in September I have had the Afrihost Hardware for nearly two months (still sealed in the original courier package) and still no fiber connection. I have notified Afrihost repeatedly that there is clear and direct collusion by...

Category : Internet Services

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Country : South Africa

I placed a Fiber Service order with Afrihost early in early July 2018 after confirming that Openserve have completed installations of the infrastructure in our complex. I received my hardware and Afrihost' confirmation of order with Openserve (20 July 2018). Now in September I have had the Afrihost Hardware for nearly two months (still sealed in the original courier package) and still no fiber connection. I have notified Afrihost repeatedly that there is clear and direct collusion by...

Category : Internet Services

(0) Replies

Country : South Africa

Im disgusted with Telkom. Im a new customer and only used my uncapped wifi for about a month and now been sitting without a service for the past 2 months. What a wasre really! If i knew telkom was this pathetic i wouldnt of wasted my time going with them! Ive called on numerous occassions but i get no joy. Ive been given 2 different reference numbers but still sitting without a service. I am a really disappointed customer and regret signing up.

Category : Internet Services

(0) Replies

Country : South Africa

Hi, on the 17th of this month i recieved a call from lady saying she was from Telkom and since i applied earlier for adsl i thought it was the follow up. I told her i had applied and the application failed because there are no proviosion around my location. She asked for address and and she said the services were available and she offerd me Unlimited Home Fibre 4Mbps + 2Gb Mobile Data + Calling Plan + Lit Box device for streaming all @ R 807 pm. I gave their consultant all the necessary...

Category : Internet Services

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Country : South Africa

Good day, the service and assistance I have received is of the poorest. Mr price send a sim-card that I have not received and purcheses was made. I have phoned is on so many accation times to resolve the problem but yet nothing done. once again upon receiving the statement I saw the sim-card was still active after I have asked to make sure no purchases can be made. how much more money do I have to lose before someone wil assist me and do there job. and when i phone in i can...

Category : Internet Services

(0) Replies

Country : South Africa

I took out a LTE Advance contract with MWEB approx 3 to 4 months ago and have the same issue, no signal streghnth allowing me to stream, even my cell phones struggle with proper signal and only gets 2 little bars showing signal strength and yet the router shows full 3 bar strength. I have contacted the technical dept numerous times and emailed MWEB via my account numerous times and received no assistance yet and they are not contactable after 8pm either. I received one call and was told I wud...

Category : Internet Services

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Country : South Africa

MY REFERENCE NUMBER IS 251683380 - MY NUMBER 0828849506 I have been struggling for almost the whole month of May to get Telkom to come and collect their WIFI Router which IS NOT WORKING since I received it. I received it on the 8 of May and made a call on the 10 of May to ask them to cancel and collect because the device is faulty they gave me a reference number and advise that someone will call me to arrange for collection On the 16th of May – I called again – they just said to me...

Category : Internet Services

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Country : South Africa

econsultant Coca Cola Dome Office M5 Cnr Northumberland Road and Olievenhout Avenue Northgate South Africa i have struggled since 2016 to get this issue resolved. the company created and hosted my website, it has been non functional since 2016. at first the contact numbers did not work, i even traced a previous employee overseas who could not assist. i managed to get a hold of willem van straaten this year and spoke to him on three occassions. he informed me that the software was out of...

Category : Internet Services

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Country : South Africa

econsultant Coca Cola Dome Office M5 Cnr Northumberland Road and Olievenhout Avenue Northgate South Africa

Category : Internet Services

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Country : South Africa

On 23 April 2018 i purchased and paid for a 100GB data bundle from Cell C. The same day i received confirmation of order and confirmation of payment. Cell C confirmation of payment Ref.ID. BCA57276-3DAD-495D-B8CC-1B968B1A4. I have sent several e mails to Cell C with no valid response. Only that they state that i have not paid and must go to my bank to retrieve the money. I tried that and i cannot retrieve due to the time lapse.I have been to Cell C Fourways Mall 4 times and the manager there...

Category : Internet Services

(0) Replies

Country : South Africa

We have an ongoing issue with Mweb. We cannot log in to out Email account, or change the password. We have met with all Mweb's requirements to change the password, yet more than a month later, nothing has heen done. NO ONE FROM MWEB IS ASSISTING WITH THIS ISSUE.

Category : Internet Services

(0) Replies

Country : South Africa

In January 2018, Telkom invoiced me for SUBSCRIPTRION SERVICE: 24 JAN 18 - 23 FEB 18 AND SOFT CA: 24 JAN 18 - 23 FEB 18. in feb invoice I received an invoice for: SUBSCRIPTION SERVICES: 24 JAN 18 - 23 FEB 18 and DSL FASTER:24 JAN 18 - 23 FEB 18. Complians were register with Telkom: 23005881 and 23005888. A consultant Yolani said that she will get billing to reverse those charges but to-date nothing has been done. and another dispute was registered.

Category : Internet Services

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Country : South Africa

I have recently signed up with Opticnetworks for a 20/20Mbs uncapped internet service over my fibre line. Included is a Wi-Fi router which is really a router with a Wi-Fi adapter on the ceiling but signal is good. I specifically mentioned I wanted to do streaming and was assured this would be sufficient. From the beginning streaming had issues. YouTube activity was not a problem but any site with longer content started buffering after a few minutes. I am now resorting to downloading and...

Category : Internet Services

(0) Replies

Country : South Africa

AMOBIA COST ME THOUSANDS!!!!!!!! Stay far away I lost R1500 because of Amobia because I cannot do my work. They throttle you. NEVER go to them. They make all sorts of promises. They are scammers. They offer a all these lines ie 4mbps 8, 10 etc. I run a puny 2mbps then they throttled me before the end of the month. Why pay that? Any money spent here is a waste. I have had my business page frozen as a result. I am not allowed to do business for the next few days. Thank you Amobia for...

Category : Internet Services

(0) Replies

Country : South Africa

AMOBIA COST ME THOUSANDS!!!!!!!! Stay far away I lost R1500 because of Amobia because I cannot do my work. They throttle you. NEVER go to them. They make all sorts of promises. They are scammers. They offer a all these lines ie 4mbps 8, 10 etc. I run a puny 2mbps then they throttled me before the end of the month. Why pay that? Any money spent here is a waste. I have had my business page frozen as a result. I am not allowed to do business for the next few days. Thank you Amobia for...

Category : Internet Services

(0) Replies

Country : South Africa

From my initial sign up I have not been treated fairly, starting with the delivery of the Router, before delivery an agent (Lupido I think) advised me I need to have my Rica documents ready, I explained that I do not have anything with proof of residence and as I have moved my bank statement is not updated and advised that I have an Affidavit, He informed me this will be fine, a week later when the couriers arrived at my workplace they would not hand over the device, I called the call centre...

Category : Internet Services

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Country : South Africa

They do not answer phones and once on their site you cannot get off and continue getting emails from their cliets which you cannot respond to UNLESS YOU PAY- Remove me please

Category : Internet Services

(0) Replies

Country : South Africa

Everybody think twice when getting Afrihost as Internet service provider. Everything is honky dory until you need help with support. Pathetic is an understatement. If I were to give them a number between 1-10, I would be complimenting them with a 1. According to them my datacap was reached when I still had 55 GB left. Phoning them is at your own costs, no toll-free number here.Cost me R100 in airtime. Waiting queue is more than 35 minutes, even though the automatic voice service says...

Category : Internet Services

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Country : South Africa

My contract with Neotel which was R176 for 10gb expired in Dec 2016. After that I received an account of R99pm.up and until August 2017 which I could afford. September 2017 I suddeenly received an account of R454 which I paid although I as a pensioner could not afford. I made numerious calls to Neotel to sort this out. They promissed to send email to discuss everything whch I never received. I realised they debit my account with data that I never asked for. October I reveived an account for...

Category : Internet Services

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Country : South Africa

My Telkom landline and internet has now been down since 11 December 2017. Call centre from Telkom is feeding us with a lot of bullshit. My reference number is 127CTK121217 Please assist with this issue, I am sick and tired of Telkom! Thank you Leon

Category : Internet Services

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Country : South Africa

I have been without Wi-Fi since 18th November. I have wasted hours on the phone to Telkom, every time I get a different excuse and no one can resolve my problem - I am beyond frustrated.

Category : Internet Services

(0) Replies

Country : South Africa

Hi All. I have paid for hosting services for 3 months from 1 Nov 17 to end Jan 2018. The acknowledge 1 eft of 2 but still suspend my account. Now I cannot get through to them as they do not answer their phones and they do not respond correctly to my emails. Sounds very dodgy to me.

Category : Internet Services

(0) Replies

Country : South Africa

ITEC WELKOM IS THE WORST COMPANY FOR INTERNET SERVICES IN THE COUNTRY .THEY NEVER SORT OUT YOUR COMPLAINTS.I HAVE CONTACTED THEM A LOT OF TIMES TO SORT OUT MY INTERNET LINE SPEED BUT IT IS STILL THE SAME I AM TIERED OF SPEAKING TO THEM AND I WANT TO CANCEL MY CONTRACT.THEY DON'T DELIVER WHAT THEY ADVERTISE AND I CAN'T KEEP COMPLAINING

Category : Internet Services

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Country : South Africa

I JOINED WEBAFRICA IN 2013 I REGRET EOTH ALL OF MY HEART 1at THEY SUSPENDED MY DOMAIN SEVERAL TIMES WITH FALSE INVOICES,SECONDLY IVE REQUESTED MY DOMAIN TO BE TRANSFERED SINCE THEIR SERVICE IS NILL STILL IM NOT GETTING ANY JOY,NOW ITS BEEN A MONTH I PAID FOR MY SERVICES TO MY SUPRISE THEY ARE SUSPENDED AND trANSFER IS NOT YEY INITIATED I SPOKE WITH THEM FOR MONTHS TO NO AVAIL BOTH EMAILS,PHONE IM PISSED OFF THEY SHOULD RATHER CLOSE COUSR THEY DONT KNOW WHAT IS THE MEANING OF CUSTOMER SERVICE...

Category : Internet Services

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Country : South Africa

We registered a complaint (CEK252060917) with telkom regarding a line issue. There was ADSL available on the line but voice calls were conspicuous by their absence. However now the ADSL has died and telkom in their wisdom has downgraded the internet speed to 1meg!! This was according to my ISP that ran a test .....huh ? its not even entry level come on get your act together

Category : Internet Services

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Country : South Africa

It happened a few times that MTN Data yust disappear from my account number 0845872272 and MTN did nothing about it.Previously i used about 2g a month but some months it was yust too less and then we get a contract for 10g data a month on the 8th of every month and this moment they said i already used 14g??? MTN can i call this allso corruption? Please i want to lay a complaint to MTN and they must refund my data.I allso install a bitmeter that monitor my data used and on this stage it...

Category : Internet Services

(0) Replies

Country : South Africa

I ordered a telephone line from telkom which we want to upgrade to a adsl line. But for the last 2 months we've been waiting for a technician with no avail! Everytime I phone to fnd out whats going on they say a technician will come in 3 work days! But they never pitch up. Every operator i talk to give me a different reason why they didnt show up with an unclear answer

Category : Internet Services

(0) Replies

Country : South Africa

We sent cacellation of our data to Telkom in March 2017. This has still not been attended to even after various emails and phone calls. They are still charging us for this service even though we informed them that we are now with a different service provider.

Category : Internet Services

(0) Replies

Country : South Africa

I was offered a router 2 months ago telepathically on contract. I had asked the sales person if any money will be deducted out of my account as pro-data and had been advised no, since it was the beginning of the month the contract was taken, however on the 14th of September money was deducted from my account which was not accommodated for. I therefor cancelled the contract within the time limit and the router was collected by Vodacom. I had been promised that I will be credited within 21...

Category : Internet Services

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Country : South Africa

we have a vodacom tower next to us. but our sgnal is pathetic. i had vodacom here 6 weeks ago but nothing has been done. we are about 100 users on this farm yhat use vodacom. and all have the same problem. when this tower was installed our signal was very good. now you are lucky if you get one bar.

Category : Internet Services

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Country : South Africa

Battling with internet signal on farm in Free state. I use a 3G modem to connect to the internet. For the last 2 months the signal goes on and of at random. I have complained to Vodacom hundreds of times, but no joy. I have 5 contracts with Vodacom. This is very frustrating as I run my Johannesburg business from the farm. Please help.

Category : Internet Services

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Country : South Africa

My suggestion is to the public is to AVOID BUYING MTN.!!! AIRTIME THAT IS TO BE CONVERTED TO DATA IS BEING SUCKED>>>ARE WE PAYING FOR APPARENT INEFFECIENCIES?????? 2 GB within an 1/2hour and then another 2GB within 1/2hour...!!!!!! Was the error message an indication that I was too trusting to be concerned about?? Are the Support people ineffective and do not have the updated information that they require?? Why am I being given an number to contact that apparently is no longer valid...

Category : Internet Services

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Country : South Africa

Do not trust this company - it is highly doubtful the servers are actually located in South Africa. They have an almost non-existant contact stream. Phone number works but is slammed down the moment the call is picked up. Sending an e-mail takes hours to get a reply if any at all. The account ticket system is unmonitored. The webchat is not a chat just a contact form that looks like chat. The automated account setup is a ruse - your signup will be processed and then jailed -...

Category : Internet Services

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Country : South Africa

There was a promotion in May buy one of Telkom representatives held in Sandton. the promotion was a "pocket router" with 10GB at R350. when I got delivery it was a big "Router", I then Returned it because its not as per contract signed. Telkom is still debiting money from my Account Since May for the router I don't have, I called the a million times and sent emails to the Cancellations Department still nothing has been Done till today.

Category : Internet Services

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Country : South Africa

The Deal was 20G with modem install plus landline Phone the whole day for R479 get a account over R1000 .Phone sales ,accounts department speak to 12 different people sales then back to accounts the one dont know what the other is doing ISANE INSANE

Category : Internet Services

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Country : South Africa

I bought a 1 gig on saturday with FNB and they gave me an extra 1 gig, after few minutes of browsing 1 data was all gone and was left with 75 meg

Category : Internet Services

(0) Replies

Country : South Africa

MOST USELESS ORGANISATION IN THE WORLD!!!! It took 8 months plus to port my vodacom nr onto my telkom account. We got offered the optic fibre solution for internet etc. The internet is not working for 5 days and we are still waiting for a telkom employee to asist us. My wife took the rooter in and was told it is faulty. We`ve been told it could take 21 days ! SHOCKING !! Then we got told to get a telkom sim card and BUY a dongle, BUT the telkom service for the sim card is offline. WTF !!!!...

Category : Internet Services

(0) Replies

Country : South Africa

Used to be with this company for some time and switched to another ISP due to bad service and non existent line speeds. I got a letter from Sonic Telecoms Accounts Department regarding the outstanding amount (1 month) to which I immediately replied with the reasons as to why I am NOT going to pay that installment, I however NEVER received any form of reply in any way. This has always been the case whether it had to do with service delivery or any other query so I am really not surprised......

Category : Internet Services

(0) Replies

Country : South Africa

I have a contract with Ismart Cellular and for the past 3 months now I have not received my data. They promise to assist and call you back which they don't and I have spent so much trying to sort out my problem. The service you get from them is disgusting, they make sure to take your money every month, so in other words I am paying for a service I don't get. When you try to talk to a supervisor there is none available. All I want is the service I am paying for which is not a lot to ask....

Category : Internet Services

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Country : South Africa

on the 5th of june this year i traveled to home town ,in Mpumalanga ,schoemansdal. i decided to rent a car online from avis through their agent called rental car group which i came to find out when i received the voucher that it is auto europe. i had previously purchased airline tickets from cape town to Johannesburg with my bank card . at the check-ins my card was accepted the same as a credit card so i assumed with Avis it would be the same. on the 6th of june i got to the pick up...

Category : Internet Services

(0) Replies

Country : South Africa

[email protected] The powers at Afrihost have decided to throttle emails at 7MB without any notice to their clients. Our business interacts with the Companies Commission who do not accept dropbox/part emails. As a result of Afrihost's decision to throttle we cannot with immediate effect conduct business. NOT HAPPY!

Category : Internet Services

(0) Replies

Country : South Africa

Cell C is very very pathetic, this companies internet service is up to shit, you pay R1449.00 a month for a contract and this can't be used because of there bad service providers. I phoned them and no response.

Category : Internet Services

(2) Replies

Country : South Africa

Due to faulty cables in Brackenfell - Protea Village area - we are out of Phone and Internet services since 11 July 2017. After many phone calls, hours of waiting for assistants and suggestions for alternative service that did not pitch at all, still the same answer - "I am sorry, we cannot give a time line" or "our technicians are working on the problem..." "We are waiting for the cable company to deliver the material and machines..." The list goes on and on. We are paying double now for the...

Category : Internet Services

(0) Replies

Country : South Africa

STARTING EARL THIS YEAR THE INTERNET TELEPHONE NETWORK COMPAY (MTN) HAS BEEN CHEATING ME ON MY AIRITME AND DATA BUDDLES, AND EVERYTIME I WOULD COMPLAIN TO THEM THEY WOULD PUT THE BLAME ON ME, TELLING ME THAT 'IT'S MY BACKGROUND APPLICATION THAT IS DEPELTING MY DATAS AND AIRITME CAUSE IS NOT RESTRICTED', MEANWHILE MY BACKGROUND DATA IS RESTRICTED. THEY BEEN DEPLETING MY AIRITME AND DATAS FOR ABOUT 6 MONTHS NOW, AND I GOT TO A POINT WHERE AND SICK AND TIRED, TODAY ON THE 25/08/2017 THIS...

Category : Internet Services

(0) Replies

Country : South Africa

Good day We have contacted Telkom regarding the very slow response with our Wi-Fi we cannot down load or send message so slow it is. I am not happy at all and in July already contacted Telkom.

Category : Internet Services

(0) Replies

Country : South Africa

I called customer care on 20th Feb 2017 to find out the procedure to cancel and Siphilile Mbili from Telkom kindly sent me an email with the cancellation letter attached and info to send to the cancellations email address. I sent and received confirmation of receipt on 22 Feb 2017 and it read "We hereby acknowledge receipt of your fixed line Business Contract and Services cancellation request. A service consultant will contact you within 21 business days to verify the information provided...

Category : Internet Services

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Country : South Africa

5th March 2015 emailed [email protected] asking for the business line 0217856881 to be cancelled and sent through documentation. 7th May 2015 [email protected] SMBS retention Centre asked us to resend the letter and ID of Mr. S Mayotte which we did. 18th October 2016 emailed the SMBS retention Centre again to ask them to look into our situation 2nd February 2017 we spoke to a consultant and resent all the paperwork again to [email protected] . STILL NO ACTION TAKEN 6th...

Category : Internet Services

(0) Replies

Country : South Africa

I left Mweb where I had ADSL that was constantly failing. Telkom have installed fibre in a road adjacent to me and promised me Fibre connection. They now act dumb every time I phone or contact them about connection. I was given ADSL for the interim until the fibre came online but Telkom have reneged at every turn. The price Im paying for ADSL is more expensive than the Mweb contract I had. Totally livid about this.

Category : Internet Services

(0) Replies

Country : South Africa

I have had no Wi-Fi since 3rd August and am therefore unable to live stream, use my laptop or connect to Wi-Fi when at home to save data on my phone. I have waited for an hour at a time to report this problem. I have tried sending an sms to the faults number I was given, but got a message to say I had to phone 10210 WHICH I HAD ALREADY DONE. There is no number I can punch for my problem (it all pertains to the land line, not internet or wi-fi) I got a response when I went into the branch at...

Category : Internet Services

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Country : South Africa

paid vodacom acc cancel our prescription still going on acc we have show we paid up they owe us now but still they going on we do not get any emails with statemets

Category : Internet Services

(0) Replies

Country : South Africa