Internet Services Complaints

I have waited almost a month to have a technician come out to install my adsl line my daughter needs the internet for a job that she got but may loose it because the technician did not put the correct line speed, we applied for a 4meg speed but was told by an adviser that he sees a 2meg speed,i need this to be sorted out asap as if its not done soon my daughter may loose the job.

Category : Internet Services

(0) Replies

Country : South Africa

Im so sick and tired of cell c. Empty promises and false information. I am so angry right now. This agent calls me to offer this amazing so called deal. Were i get 5gb but and addtional 5gb for free. For only R199. Which to me is good so i take it but now when i look on my statement its almost R800, but before that i had other problems so i called on the 7th of june to advise i no longer want it. I know how cell c is an they just give problems. Then when i call to cancel it the lady at...

Category : Internet Services

(0) Replies

Country : South Africa

I had a tablet contract with Telkom and it ended on the 23rd of Jan 2017, I was due for an upgrade however I did not want to upgrade hence I have requested Telkom to cancel and block data bundles for me. I was told by sales consultants that I should go to the store and fill in the form to cancel and I did that. My problem now is that I keep on receiving data statements for internet that I am forced to use without my will. I have stopped using data but the bill is about 220 rand of which...

Category : Internet Services

(0) Replies

Country : South Africa

Optic Fibre line: trouble since Dec. 2015 when optic fibre was installed. Finally activated in Jan. 2017. Package: Landline rental, optic fibre rental, 20GB data. Data is received on 1st of month. LATEST: For the past two months 20GB data is depleted by 3rd of month. Update done. Sat. 3 June - Thurs. 8 June 2017: 100% of data used. I was not even home. Password has been reset by myself. REFERENCE: 571064571 - Discovered that 2 accounts exist (1 with 100GB data) however, cannot...

Category : Internet Services

(0) Replies

Country : South Africa

I originally had a contract with MTN for uncapped internet for a long period. I was contacted by a third party dealing with MTN namely CCI to upgrade my contract to 10gb per month at R299.00 for 24 months. I changed my mind and wanted to reverse the contract to the previous one of uncapped data. MTN indicated that they couldn't assist me and that I must contact the third party who did the upgrade.I did phone CCI on numerous occasions trying to cancel the contract without any success. I...

Category : Internet Services

(0) Replies

Country : South Africa

I applied for ADSL line in end of April since end of April they told me they will install my line and I'm still waiting for telkom and they send me 2sms that they say I must pay two amounts in seven days time and i did so now they tell me there are no free available ports so i payed fore a services that I'm not getting they send 2 SMS that the technical guy wil be here the 1st was on 17-05-17 and 2d 06-06-17 and no one phone me or showed up at my place and every time I phone telkom they cant...

Category : Internet Services

(0) Replies

Country : South Africa

Last year April signed a 2 year contract with Telkom Mobile for a mobile router at R99/24 months for a 5G capped wifi. Total monthly cost is R108. From April this year (2017) they suspended my line claiming I owe Telkom 400 and something rand for using out of data bundle rates. That's impossible as I'm on capped wifi. The wifi stops working as soon as 5G has been reached. I've queried this numerous times since April only for them to demand that I pay the outstanding amount as I'm liable...

Category : Internet Services

(0) Replies

Country : South Africa

I took out an WiFi contract with Neotel in March 2016. The WiFi was installed within a few days. When i received my first statement i had a query of additional charges. The WiFi worked fine for a month when the problems started. I phoned them a few times to solve the problem 2 weeks later same problem. Since middle May 2016 no service. I was told they would send out some one to my house. 1 year later still nobody. I was fighting with them until August and made some payments according to the...

Category : Internet Services

(0) Replies

Country : South Africa

On the 16th of May 2017 I sent an email to Telkom's complaints department as we were struggling with our wifi / internet speeds for the last 2 weeks. We were told that there was a fault on the line & someone will be contacting us in this regard. A technian came out & with NO LUCK he "fixed" the problem - nothing changed after he left. The night of the 15th my husband phoned the technical department again for assistance. Whilst on the phone the person my husband was speaking to confirmed that...

Category : Internet Services

(0) Replies

Country : South Africa

I opened an account with Telkom Menlyn. I received my first account and noticed its is defnitely the same as on my contract sign of which Telkom is super over charging me. I went to Telkom in Menlyn and showed the consultant whereby they promised to assist inJanuary 2017. Ibwent back four times. I made contact with Telkom whereby they promised to come back to me. Now I received phonecalls from their accounts attorneys that want to hand me over. I am very unhappy how can they register a...

Category : Internet Services

(0) Replies

Country : South Africa

I Mr Z.J Siebert received a call on the 08/05/2017 from a MTN branch 01003 with a offer to upgrade my existing 3GB uncapped contract 0730998570 to one of 10 GB capped at a cheaper price than what I was paying.I accepted on condition that there is a cooling off period (7days),while waiting for the package to arrive I visited the MTN Client Centre in Richards Bay and found out the offer would in fact work out more expensive, when the parcel arrived on the 11/05/2017 I immediately returned it to...

Category : Internet Services

(0) Replies

Country : South Africa

I have submitted an online request for information to Axxess internet solutions about a month ago, and received no feedback whatsoever. A week after that, I sent them another online request where Harvey Bentley responded via email on 21 April 2017 that one of their consultants will get back to me. Nothing materialized. On 4 May 2017 I sent an email to all their departments listed on their website and requested for someone to contact me as well as to forward my email to the relevant department...

Category : Internet Services

(0) Replies

Country : South Africa

I entered into contract with cell c over the phone and the agreed amount was 299.00 and when they charge they charge 539.00.i have phoned them to complain and they said they are to listen to the recording which they said they have listened and they told me that I have agreed to the amount and if I want to listen to the recording I must go to a cell c store, I went to southgate cell c branch they phone I do not know who to send the recording I had to go without listening since I was running...

Category : Internet Services

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Country : South Africa

Amplehosting are demanding payment for the invoice that has already been paid and proof of payment submitted. I have reconciled the account and showed them that they are wrong in demanding payment subsequently suspended my services. Their attitude, arrogance and incompetence becomes clear when you query their accounting practices.

Category : Internet Services

(0) Replies

Country : South Africa

I have phoned Joe for him to install WiFi at my house. The next day the technician came out to see if it will work there, this is now a wireless internet, almost like a dish they put up. After he checked he said that everything is fine and will install the next week. So 2 weeks went pass, in that 2 weeks I have emailed them, WhatsApp them, sms them, calling them with no response, please note that in the beginning they were very eager to install. So in the third week the technician came...

Category : Internet Services

(0) Replies

Country : South Africa

Telkom gave me a service I did not request, when I called them at the end of March to ask why my bill was so high they said I must pay the bill and they will cancel the unrequested service and credit my account. On the 11/04/2017 Telkom sent me and sms saying the problem had been solved. Received my bill today unrequested service still been charged and no credit I called the help line spoke to 10 differant people who shifted me from person to person. problem still not solved and dont know...

Category : Internet Services

(0) Replies

Country : South Africa

BCS took over the supply of internet to our home in January, and due to who knows what, failed to supply the service that we continued to pay for the last 4 months. I contacted the "SUPPORT" team on a daily basis, and was always told that management would call and that the enquiry was sent to the relevant parties. A lot of promises were made and nothing ... absolutely nothing has been done to rectify the lack of supply. PATHETIC

Category : Internet Services

(0) Replies

Country : South Africa

I contacted jobmail by email to the address they gave on their job scam alert article recently as a way of verifying the legitimacy of a company,which is [email protected] It turns out they only fake the sympathy as I contacted them more than once in an act of desperation after some company called me with the promise of a possible overseas job placement.All I wanted was confirmation whether the company does exist or not.They never got back to me and it's so disheartening as these...

Category : Internet Services

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Country : South Africa

Applied for a ADS L Line at January 2017 but to date nothing has happen. Spend about R500,00 on Cellphone Calls to date but been just send from one side to other side. Each time they got others stories. They got no PORTS and must or first then there are no ADS L cable in our area and to put ADS L Line in place.We already got 3 Reference Number but they as good as the paper they written on. When you follow-up they just give you another number

Category : Internet Services

(0) Replies

Country : South Africa

I signed up with telcom for wifi router of 5g anytime and 5g night time data I fail to understand that for the month we hardly at home due to work we only use the wifi mainly in the evenings and on weekends but today is the 23rd and my wifi is disconnected how is that possible we don't sit on the Internet we mainly use it for social media and only 2 cell phones conected to it I'm really not happy with this I would like someone to contact me regarding this on 0749431341 and like this package...

Category : Internet Services

(1) Replies

Country : South Africa

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