Internet Services Complaints

I Mr Z.J Siebert received a call on the 08/05/2017 from a MTN branch 01003 with a offer to upgrade my existing 3GB uncapped contract 0730998570 to one of 10 GB capped at a cheaper price than what I was paying.I accepted on condition that there is a cooling off period (7days),while waiting for the package to arrive I visited the MTN Client Centre in Richards Bay and found out the offer would in fact work out more expensive, when the parcel arrived on the 11/05/2017 I immediately returned it to...

Category : Internet Services

(0) Replies

Country : South Africa

I have submitted an online request for information to Axxess internet solutions about a month ago, and received no feedback whatsoever. A week after that, I sent them another online request where Harvey Bentley responded via email on 21 April 2017 that one of their consultants will get back to me. Nothing materialized. On 4 May 2017 I sent an email to all their departments listed on their website and requested for someone to contact me as well as to forward my email to the relevant department...

Category : Internet Services

(0) Replies

Country : South Africa

I entered into contract with cell c over the phone and the agreed amount was 299.00 and when they charge they charge 539.00.i have phoned them to complain and they said they are to listen to the recording which they said they have listened and they told me that I have agreed to the amount and if I want to listen to the recording I must go to a cell c store, I went to southgate cell c branch they phone I do not know who to send the recording I had to go without listening since I was running...

Category : Internet Services

(0) Replies

Country : South Africa

Amplehosting are demanding payment for the invoice that has already been paid and proof of payment submitted. I have reconciled the account and showed them that they are wrong in demanding payment subsequently suspended my services. Their attitude, arrogance and incompetence becomes clear when you query their accounting practices.

Category : Internet Services

(0) Replies

Country : South Africa

I have phoned Joe for him to install WiFi at my house. The next day the technician came out to see if it will work there, this is now a wireless internet, almost like a dish they put up. After he checked he said that everything is fine and will install the next week. So 2 weeks went pass, in that 2 weeks I have emailed them, WhatsApp them, sms them, calling them with no response, please note that in the beginning they were very eager to install. So in the third week the technician came...

Category : Internet Services

(0) Replies

Country : South Africa

Telkom gave me a service I did not request, when I called them at the end of March to ask why my bill was so high they said I must pay the bill and they will cancel the unrequested service and credit my account. On the 11/04/2017 Telkom sent me and sms saying the problem had been solved. Received my bill today unrequested service still been charged and no credit I called the help line spoke to 10 differant people who shifted me from person to person. problem still not solved and dont know...

Category : Internet Services

(0) Replies

Country : South Africa

BCS took over the supply of internet to our home in January, and due to who knows what, failed to supply the service that we continued to pay for the last 4 months. I contacted the "SUPPORT" team on a daily basis, and was always told that management would call and that the enquiry was sent to the relevant parties. A lot of promises were made and nothing ... absolutely nothing has been done to rectify the lack of supply. PATHETIC

Category : Internet Services

(0) Replies

Country : South Africa

I contacted jobmail by email to the address they gave on their job scam alert article recently as a way of verifying the legitimacy of a company,which is [email protected] It turns out they only fake the sympathy as I contacted them more than once in an act of desperation after some company called me with the promise of a possible overseas job placement.All I wanted was confirmation whether the company does exist or not.They never got back to me and it's so disheartening as these...

Category : Internet Services

(0) Replies

Country : South Africa

Applied for a ADS L Line at January 2017 but to date nothing has happen. Spend about R500,00 on Cellphone Calls to date but been just send from one side to other side. Each time they got others stories. They got no PORTS and must or first then there are no ADS L cable in our area and to put ADS L Line in place.We already got 3 Reference Number but they as good as the paper they written on. When you follow-up they just give you another number

Category : Internet Services

(0) Replies

Country : South Africa

I signed up with telcom for wifi router of 5g anytime and 5g night time data I fail to understand that for the month we hardly at home due to work we only use the wifi mainly in the evenings and on weekends but today is the 23rd and my wifi is disconnected how is that possible we don't sit on the Internet we mainly use it for social media and only 2 cell phones conected to it I'm really not happy with this I would like someone to contact me regarding this on 0749431341 and like this package...

Category : Internet Services

(1) Replies

Country : South Africa

I have a Telkom ADSL line for 3 years. My internet is working but for 6 weeks my Wifi does not connect. Telkom walk-in centre suggested I renew my contract and get a new modem as they said these things don't last more than 2 years. After doing this it has been a further 3 weeks of NO Wifi. I have called the help line twice a week for 6 weeks. PATHETIC service and many empty promise of "I don't understand what is wrong but will call you tomorrow". I believe the technical department...

Category : Internet Services

(3) Replies

Country : South Africa

When I subscribed to Telkom's Integrated System, the data sim was linked to my ADSL account. ie I have 40 gig data per month at home and the sim was linked to that account. So when I am away from home, I use the data sime using my allowed 40 gig. Now Telkom took that service away and I must pay an extra R99.00 per month to be able to get the service I had before. In other words, what I had was taken away and replaced with an inferior service.

Category : Internet Services

(0) Replies

Country : South Africa

I'm waiting for Telkom now for 23 days to fix my uncapped ADSL line after the line went down.I phone everyday they promised me it will be fixed on Saturday 15 April it came and went line still not working nice service from TELKOM

Category : Internet Services

(4) Replies

Country : South Africa

Since last year November I struggling to cancel self service with MTN which it was done with out my permission,Since last year they being billing incorrect amount I have signed for R299 monthly contract but since I've being paying R500,R470,R450 and now in March R443 which I have reversed All I want is for them to bill me correct amount and refund me all the amount that I have paid but they don't sort it out below its all my reference to prove that I did not start now to cancel this self...

Category : Internet Services

(4) Replies

Country : South Africa

On Friday 31/03/17 I had a problem and tried to get in touch via the telephone. The only selection (of the 5)that answers calls is the billing dept. while all the others, just connect you to a non stop deafening music! The agent I spoke to said that she was going to connect me to the right person, but had me on the phone for 22 minutes listening to the music. Then I tried the "chat line" on the computer. Got the message that all the agents were busy and one would be with me ASAP. That was @...

Category : Internet Services

(2) Replies

Country : South Africa

Morning I deeply regret sending this email but after the service I received at Vodacom Fourways Mall on Saturday I have no other choice but too. I lodged in a claim with Cell sure for a lost cell phone and my claim was approved, was then told go to any Vodacom shop to collect my phone. I went to Fourways Mall and was told they don’t have stock on the Hauwei P8lite but a gentle man by the name of Themba helped me and showed me a Hauwei Y32 of which I’ve never seen before but...

Category : Internet Services

(0) Replies

Country : South Africa

I would just like to inform you of my hellish experience with Afrihost and CCD couriers over the last 10 days... On the 8th of March I realised I had no internet connectivity, I thought it was just a network issue and that the problem would resolve itself (it has happened before that there was an Afrihost "outage"). I was really busy until the 10th and when the same problem arose, I sent a mail to Afrihost to check whether there was an issue on their side. It was concluded that MTN had...

Category : Internet Services

(3) Replies

Country : South Africa

I sincerely hope from the bottom of my heart that the people at Telkom who benefit from my monthly contribution use that money to treat cancer and other fatal diseases within their families. I passionately detest this company's disgusting and appalling quality service, their open ended theft and lies. These people cause nothing but frustration and anger in people's lives and I pray that the people responsible burn alive in public. If any employee of Telkom finds this complaint online...

Category : Internet Services

(4) Replies

Country : South Africa

Since sunday till today i have loaded more than R150 in data and airtime if not more, i called customer service only to be told sorry bt you have subscribed to video box ....i do not remember accepting whatever this is i was also told to switch off my data..this doesn't help with my money that is missing ..... Secondly i was called by a guy called Bongani late last offering me data bundle which mtn offers i was told the aim was to help me reduce my airtime spending they took my account...

Category : Internet Services

(5) Replies

Country : South Africa

Vox Telecom manage the accounts of IBurst Internet Suppliers. On the 24 February, unknown to me, IBurst discontinued providing the service I had with them. However, on 1 March Vox Teleoom still took my monthly premium which was paid by stop order, from my bank account. In a telephone call to IBurst they explained that they had changed their systems and mine was no longer available and therefore my account was cancelled. I told them it would have been nice if they had let me know that this was...

Category : Internet Services

(3) Replies

Country : South Africa

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