Internet Services Complaints

It happened a few times that MTN Data yust disappear from my account number 0845872272 and MTN did nothing about it.Previously i used about 2g a month but some months it was yust too less and then we get a contract for 10g data a month on the 8th of every month and this moment they said i already used 14g??? MTN can i call this allso corruption? Please i want to lay a complaint to MTN and they must refund my data.I allso install a bitmeter that monitor my data used and on this stage it...

Category : Internet Services

(0) Replies

Country : South Africa

I ordered a telephone line from telkom which we want to upgrade to a adsl line. But for the last 2 months we've been waiting for a technician with no avail! Everytime I phone to fnd out whats going on they say a technician will come in 3 work days! But they never pitch up. Every operator i talk to give me a different reason why they didnt show up with an unclear answer

Category : Internet Services

(0) Replies

Country : South Africa

We sent cacellation of our data to Telkom in March 2017. This has still not been attended to even after various emails and phone calls. They are still charging us for this service even though we informed them that we are now with a different service provider.

Category : Internet Services

(0) Replies

Country : South Africa

I was offered a router 2 months ago telepathically on contract. I had asked the sales person if any money will be deducted out of my account as pro-data and had been advised no, since it was the beginning of the month the contract was taken, however on the 14th of September money was deducted from my account which was not accommodated for. I therefor cancelled the contract within the time limit and the router was collected by Vodacom. I had been promised that I will be credited within 21...

Category : Internet Services

(0) Replies

Country : South Africa

we have a vodacom tower next to us. but our sgnal is pathetic. i had vodacom here 6 weeks ago but nothing has been done. we are about 100 users on this farm yhat use vodacom. and all have the same problem. when this tower was installed our signal was very good. now you are lucky if you get one bar.

Category : Internet Services

(0) Replies

Country : South Africa

Battling with internet signal on farm in Free state. I use a 3G modem to connect to the internet. For the last 2 months the signal goes on and of at random. I have complained to Vodacom hundreds of times, but no joy. I have 5 contracts with Vodacom. This is very frustrating as I run my Johannesburg business from the farm. Please help.

Category : Internet Services

(0) Replies

Country : South Africa

My suggestion is to the public is to AVOID BUYING MTN.!!! AIRTIME THAT IS TO BE CONVERTED TO DATA IS BEING SUCKED>>>ARE WE PAYING FOR APPARENT INEFFECIENCIES?????? 2 GB within an 1/2hour and then another 2GB within 1/2hour...!!!!!! Was the error message an indication that I was too trusting to be concerned about?? Are the Support people ineffective and do not have the updated information that they require?? Why am I being given an number to contact that apparently is no longer valid...

Category : Internet Services

(0) Replies

Country : South Africa

Do not trust this company - it is highly doubtful the servers are actually located in South Africa. They have an almost non-existant contact stream. Phone number works but is slammed down the moment the call is picked up. Sending an e-mail takes hours to get a reply if any at all. The account ticket system is unmonitored. The webchat is not a chat just a contact form that looks like chat. The automated account setup is a ruse - your signup will be processed and then jailed -...

Category : Internet Services

(0) Replies

Country : South Africa

There was a promotion in May buy one of Telkom representatives held in Sandton. the promotion was a "pocket router" with 10GB at R350. when I got delivery it was a big "Router", I then Returned it because its not as per contract signed. Telkom is still debiting money from my Account Since May for the router I don't have, I called the a million times and sent emails to the Cancellations Department still nothing has been Done till today.

Category : Internet Services

(0) Replies

Country : South Africa

The Deal was 20G with modem install plus landline Phone the whole day for R479 get a account over R1000 .Phone sales ,accounts department speak to 12 different people sales then back to accounts the one dont know what the other is doing ISANE INSANE

Category : Internet Services

(0) Replies

Country : South Africa

I bought a 1 gig on saturday with FNB and they gave me an extra 1 gig, after few minutes of browsing 1 data was all gone and was left with 75 meg

Category : Internet Services

(0) Replies

Country : South Africa

MOST USELESS ORGANISATION IN THE WORLD!!!! It took 8 months plus to port my vodacom nr onto my telkom account. We got offered the optic fibre solution for internet etc. The internet is not working for 5 days and we are still waiting for a telkom employee to asist us. My wife took the rooter in and was told it is faulty. We`ve been told it could take 21 days ! SHOCKING !! Then we got told to get a telkom sim card and BUY a dongle, BUT the telkom service for the sim card is offline. WTF !!!!...

Category : Internet Services

(0) Replies

Country : South Africa

Used to be with this company for some time and switched to another ISP due to bad service and non existent line speeds. I got a letter from Sonic Telecoms Accounts Department regarding the outstanding amount (1 month) to which I immediately replied with the reasons as to why I am NOT going to pay that installment, I however NEVER received any form of reply in any way. This has always been the case whether it had to do with service delivery or any other query so I am really not surprised......

Category : Internet Services

(0) Replies

Country : South Africa

I have a contract with Ismart Cellular and for the past 3 months now I have not received my data. They promise to assist and call you back which they don't and I have spent so much trying to sort out my problem. The service you get from them is disgusting, they make sure to take your money every month, so in other words I am paying for a service I don't get. When you try to talk to a supervisor there is none available. All I want is the service I am paying for which is not a lot to ask....

Category : Internet Services

(0) Replies

Country : South Africa

on the 5th of june this year i traveled to home town ,in Mpumalanga ,schoemansdal. i decided to rent a car online from avis through their agent called rental car group which i came to find out when i received the voucher that it is auto europe. i had previously purchased airline tickets from cape town to Johannesburg with my bank card . at the check-ins my card was accepted the same as a credit card so i assumed with Avis it would be the same. on the 6th of june i got to the pick up...

Category : Internet Services

(0) Replies

Country : South Africa

[email protected] The powers at Afrihost have decided to throttle emails at 7MB without any notice to their clients. Our business interacts with the Companies Commission who do not accept dropbox/part emails. As a result of Afrihost's decision to throttle we cannot with immediate effect conduct business. NOT HAPPY!

Category : Internet Services

(0) Replies

Country : South Africa

Cell C is very very pathetic, this companies internet service is up to shit, you pay R1449.00 a month for a contract and this can't be used because of there bad service providers. I phoned them and no response.

Category : Internet Services

(1) Replies

Country : South Africa

Due to faulty cables in Brackenfell - Protea Village area - we are out of Phone and Internet services since 11 July 2017. After many phone calls, hours of waiting for assistants and suggestions for alternative service that did not pitch at all, still the same answer - "I am sorry, we cannot give a time line" or "our technicians are working on the problem..." "We are waiting for the cable company to deliver the material and machines..." The list goes on and on. We are paying double now for the...

Category : Internet Services

(0) Replies

Country : South Africa

STARTING EARL THIS YEAR THE INTERNET TELEPHONE NETWORK COMPAY (MTN) HAS BEEN CHEATING ME ON MY AIRITME AND DATA BUDDLES, AND EVERYTIME I WOULD COMPLAIN TO THEM THEY WOULD PUT THE BLAME ON ME, TELLING ME THAT 'IT'S MY BACKGROUND APPLICATION THAT IS DEPELTING MY DATAS AND AIRITME CAUSE IS NOT RESTRICTED', MEANWHILE MY BACKGROUND DATA IS RESTRICTED. THEY BEEN DEPLETING MY AIRITME AND DATAS FOR ABOUT 6 MONTHS NOW, AND I GOT TO A POINT WHERE AND SICK AND TIRED, TODAY ON THE 25/08/2017 THIS...

Category : Internet Services

(0) Replies

Country : South Africa

Good day We have contacted Telkom regarding the very slow response with our Wi-Fi we cannot down load or send message so slow it is. I am not happy at all and in July already contacted Telkom.

Category : Internet Services

(0) Replies

Country : South Africa

I called customer care on 20th Feb 2017 to find out the procedure to cancel and Siphilile Mbili from Telkom kindly sent me an email with the cancellation letter attached and info to send to the cancellations email address. I sent and received confirmation of receipt on 22 Feb 2017 and it read "We hereby acknowledge receipt of your fixed line Business Contract and Services cancellation request. A service consultant will contact you within 21 business days to verify the information provided...

Category : Internet Services

(0) Replies

Country : South Africa

5th March 2015 emailed [email protected] asking for the business line 0217856881 to be cancelled and sent through documentation. 7th May 2015 [email protected] SMBS retention Centre asked us to resend the letter and ID of Mr. S Mayotte which we did. 18th October 2016 emailed the SMBS retention Centre again to ask them to look into our situation 2nd February 2017 we spoke to a consultant and resent all the paperwork again to [email protected] . STILL NO ACTION TAKEN 6th...

Category : Internet Services

(0) Replies

Country : South Africa

I left Mweb where I had ADSL that was constantly failing. Telkom have installed fibre in a road adjacent to me and promised me Fibre connection. They now act dumb every time I phone or contact them about connection. I was given ADSL for the interim until the fibre came online but Telkom have reneged at every turn. The price Im paying for ADSL is more expensive than the Mweb contract I had. Totally livid about this.

Category : Internet Services

(0) Replies

Country : South Africa

I have had no Wi-Fi since 3rd August and am therefore unable to live stream, use my laptop or connect to Wi-Fi when at home to save data on my phone. I have waited for an hour at a time to report this problem. I have tried sending an sms to the faults number I was given, but got a message to say I had to phone 10210 WHICH I HAD ALREADY DONE. There is no number I can punch for my problem (it all pertains to the land line, not internet or wi-fi) I got a response when I went into the branch at...

Category : Internet Services

(0) Replies

Country : South Africa

paid vodacom acc cancel our prescription still going on acc we have show we paid up they owe us now but still they going on we do not get any emails with statemets

Category : Internet Services

(0) Replies

Country : South Africa

I am Nontobeko Ngwenyama.I have had the telkom contract since April and my data dissapears from my phone everytime i call in to dispute this, i am told i can not dispute data usage i feel this is unfair at the moment i have been on hold for the manager for 40minutes with no response to my call.they should be a way for them to explain how 5gig dissapeared within 2hours.

Category : Internet Services

(0) Replies

Country : South Africa

Good day. I am currently with Clearwire Solutions for internet, but the service they provide is HORRIBLE. The promise you a good speed but then you get less then half the speed you pay for. I am on the 6MB package and I get 2MB if I am lucky. when you call the office they say Wayne (owner) is on a call or in a meeting, but that is always the case with him. He makes promises to come out and fix the issues but never shows up. I know of a few people who use him and is having the same issues....

Category : Internet Services

(0) Replies

Country : South Africa

I am writing today to complain of the poor and disappointing service I’m receiving from your company. A sales technician was supposed to come to my property on the 16/08/2017. No one ever pitched or informed us that no one will becoming out to the property on the 16/08/2017. I did my part to make sure someone is there the entire day just for no one to pitch. I most annoyed that I wasted someone entire day and Telkom doesn’t even have the decency to inform me that someone is not coming. I...

Category : Internet Services

(0) Replies

Country : South Africa

My husband has a recurring 50Gig data plan which I use in our router to work as I work from home. In the 8 months that we have this contract I could never use more than 30gigs. This month I apparently miraculously used 50gigs in 3 weeks. So I bought a 1gig weekly data bundle which was depleted within two hours, I then called mtn and they said I used it all up. HOW?? Frustrated, I had to buy an additional 2gigs in order to complete my work, this data bundle was depleted in a hour and half. So...

Category : Internet Services

(0) Replies

Country : South Africa

So well done to Telkom. They love to get customers with their great deals, but once you become a customer you are doomed. I started my account with these people in May this year, I got charged prorata and for the month of June, on the 15th of June I had to change my bank details immediately because I was hacked, went into Telkom to change it and well suprise suprise when debit order had to go off in July, it bounced. I am well aware that you should change your debit order details in 20...

Category : Internet Services

(0) Replies

Country : South Africa

I HAVE CHANGED FROM MWEB TO AFRIHOST AND SINCE JULY I AM STRUGGLING TO GET EVERYTHING SORTED. HOLDING TIME FOR CUSTOMER SERVICE - ANYTHING FROM 45MIN UP TO 1HOUR !! CLIENT SERVICE OF THE WEB ... THEY NEVER CALL BACK. WHEN YOU ARE LUCKY ENOUGH TO GET THROUGH YOU GET CUT OFF. THEY QUOTED ME AN AMOUNT OF R697 PER MONTH (ALSO ADVERTISED) I ACCEPTED THE QUOTE - MY CONTRACT STARTED ON THE 1ST OF AUGUST - THEY CHARGED ME R 18.97 PRO-RATE, CHARGED ME R197.00 FOR CONNECTIVITY, R 387.10 PRO-RATA FOR...

Category : Internet Services

(0) Replies

Country : South Africa

i won a bid for for a camera drone on bid or buy on the 1st august 2017. i deposited the money the same time and i did not hear from the seller for 2 days. On the 3rd of august i contacted bid or buy and informed them i had made several attempts to contact the seller but there was no response. bid or buy tried to contact the seller as well but they also failed to reach him/her as there was no response. I was promised a refund by end of day on 7th of august, today is the 8th of august and i...

Category : Internet Services

(1) Replies

Country : South Africa

I purchased R160.00 worth of data on Friday the 4th August and used it on my laptop for approximately 10 minutes. Upon plugging in my dongle this afternoon, is received a screen message stating that I don`t have any data. I went to Cell Network at President Square and the consultant ( Dave ) called 173, only to be told that I used the data !!!!! How is it possible to use R160.00 data in 10 minutes by sending mails ???? The attitude from the person at 173 was not at all helpful. Time for a...

Category : Internet Services

(1) Replies

Country : South Africa

I have waited almost a month to have a technician come out to install my adsl line my daughter needs the internet for a job that she got but may loose it because the technician did not put the correct line speed, we applied for a 4meg speed but was told by an adviser that he sees a 2meg speed,i need this to be sorted out asap as if its not done soon my daughter may loose the job.

Category : Internet Services

(1) Replies

Country : South Africa

Im so sick and tired of cell c. Empty promises and false information. I am so angry right now. This agent calls me to offer this amazing so called deal. Were i get 5gb but and addtional 5gb for free. For only R199. Which to me is good so i take it but now when i look on my statement its almost R800, but before that i had other problems so i called on the 7th of june to advise i no longer want it. I know how cell c is an they just give problems. Then when i call to cancel it the lady at...

Category : Internet Services

(0) Replies

Country : South Africa

I had a tablet contract with Telkom and it ended on the 23rd of Jan 2017, I was due for an upgrade however I did not want to upgrade hence I have requested Telkom to cancel and block data bundles for me. I was told by sales consultants that I should go to the store and fill in the form to cancel and I did that. My problem now is that I keep on receiving data statements for internet that I am forced to use without my will. I have stopped using data but the bill is about 220 rand of which...

Category : Internet Services

(1) Replies

Country : South Africa

Optic Fibre line: trouble since Dec. 2015 when optic fibre was installed. Finally activated in Jan. 2017. Package: Landline rental, optic fibre rental, 20GB data. Data is received on 1st of month. LATEST: For the past two months 20GB data is depleted by 3rd of month. Update done. Sat. 3 June - Thurs. 8 June 2017: 100% of data used. I was not even home. Password has been reset by myself. REFERENCE: 571064571 - Discovered that 2 accounts exist (1 with 100GB data) however, cannot...

Category : Internet Services

(0) Replies

Country : South Africa

I originally had a contract with MTN for uncapped internet for a long period. I was contacted by a third party dealing with MTN namely CCI to upgrade my contract to 10gb per month at R299.00 for 24 months. I changed my mind and wanted to reverse the contract to the previous one of uncapped data. MTN indicated that they couldn't assist me and that I must contact the third party who did the upgrade.I did phone CCI on numerous occasions trying to cancel the contract without any success. I...

Category : Internet Services

(1) Replies

Country : South Africa

I applied for ADSL line in end of April since end of April they told me they will install my line and I'm still waiting for telkom and they send me 2sms that they say I must pay two amounts in seven days time and i did so now they tell me there are no free available ports so i payed fore a services that I'm not getting they send 2 SMS that the technical guy wil be here the 1st was on 17-05-17 and 2d 06-06-17 and no one phone me or showed up at my place and every time I phone telkom they cant...

Category : Internet Services

(0) Replies

Country : South Africa

Last year April signed a 2 year contract with Telkom Mobile for a mobile router at R99/24 months for a 5G capped wifi. Total monthly cost is R108. From April this year (2017) they suspended my line claiming I owe Telkom 400 and something rand for using out of data bundle rates. That's impossible as I'm on capped wifi. The wifi stops working as soon as 5G has been reached. I've queried this numerous times since April only for them to demand that I pay the outstanding amount as I'm liable...

Category : Internet Services

(1) Replies

Country : South Africa

I took out an WiFi contract with Neotel in March 2016. The WiFi was installed within a few days. When i received my first statement i had a query of additional charges. The WiFi worked fine for a month when the problems started. I phoned them a few times to solve the problem 2 weeks later same problem. Since middle May 2016 no service. I was told they would send out some one to my house. 1 year later still nobody. I was fighting with them until August and made some payments according to the...

Category : Internet Services

(1) Replies

Country : South Africa

On the 16th of May 2017 I sent an email to Telkom's complaints department as we were struggling with our wifi / internet speeds for the last 2 weeks. We were told that there was a fault on the line & someone will be contacting us in this regard. A technian came out & with NO LUCK he "fixed" the problem - nothing changed after he left. The night of the 15th my husband phoned the technical department again for assistance. Whilst on the phone the person my husband was speaking to confirmed that...

Category : Internet Services

(0) Replies

Country : South Africa

I opened an account with Telkom Menlyn. I received my first account and noticed its is defnitely the same as on my contract sign of which Telkom is super over charging me. I went to Telkom in Menlyn and showed the consultant whereby they promised to assist inJanuary 2017. Ibwent back four times. I made contact with Telkom whereby they promised to come back to me. Now I received phonecalls from their accounts attorneys that want to hand me over. I am very unhappy how can they register a...

Category : Internet Services

(0) Replies

Country : South Africa

I Mr Z.J Siebert received a call on the 08/05/2017 from a MTN branch 01003 with a offer to upgrade my existing 3GB uncapped contract 0730998570 to one of 10 GB capped at a cheaper price than what I was paying.I accepted on condition that there is a cooling off period (7days),while waiting for the package to arrive I visited the MTN Client Centre in Richards Bay and found out the offer would in fact work out more expensive, when the parcel arrived on the 11/05/2017 I immediately returned it to...

Category : Internet Services

(0) Replies

Country : South Africa

I have submitted an online request for information to Axxess internet solutions about a month ago, and received no feedback whatsoever. A week after that, I sent them another online request where Harvey Bentley responded via email on 21 April 2017 that one of their consultants will get back to me. Nothing materialized. On 4 May 2017 I sent an email to all their departments listed on their website and requested for someone to contact me as well as to forward my email to the relevant department...

Category : Internet Services

(1) Replies

Country : South Africa

I entered into contract with cell c over the phone and the agreed amount was 299.00 and when they charge they charge 539.00.i have phoned them to complain and they said they are to listen to the recording which they said they have listened and they told me that I have agreed to the amount and if I want to listen to the recording I must go to a cell c store, I went to southgate cell c branch they phone I do not know who to send the recording I had to go without listening since I was running...

Category : Internet Services

(1) Replies

Country : South Africa

Amplehosting are demanding payment for the invoice that has already been paid and proof of payment submitted. I have reconciled the account and showed them that they are wrong in demanding payment subsequently suspended my services. Their attitude, arrogance and incompetence becomes clear when you query their accounting practices.

Category : Internet Services

(0) Replies

Country : South Africa

I have phoned Joe for him to install WiFi at my house. The next day the technician came out to see if it will work there, this is now a wireless internet, almost like a dish they put up. After he checked he said that everything is fine and will install the next week. So 2 weeks went pass, in that 2 weeks I have emailed them, WhatsApp them, sms them, calling them with no response, please note that in the beginning they were very eager to install. So in the third week the technician came...

Category : Internet Services

(0) Replies

Country : South Africa

Telkom gave me a service I did not request, when I called them at the end of March to ask why my bill was so high they said I must pay the bill and they will cancel the unrequested service and credit my account. On the 11/04/2017 Telkom sent me and sms saying the problem had been solved. Received my bill today unrequested service still been charged and no credit I called the help line spoke to 10 differant people who shifted me from person to person. problem still not solved and dont know...

Category : Internet Services

(1) Replies

Country : South Africa

BCS took over the supply of internet to our home in January, and due to who knows what, failed to supply the service that we continued to pay for the last 4 months. I contacted the "SUPPORT" team on a daily basis, and was always told that management would call and that the enquiry was sent to the relevant parties. A lot of promises were made and nothing ... absolutely nothing has been done to rectify the lack of supply. PATHETIC

Category : Internet Services

(1) Replies

Country : South Africa