Internet Services Complaints

5th March 2015 emailed [email protected] asking for the business line 0217856881 to be cancelled and sent through documentation. 7th May 2015 [email protected] SMBS retention Centre asked us to resend the letter and ID of Mr. S Mayotte which we did. 18th October 2016 emailed the SMBS retention Centre again to ask them to look into our situation 2nd February 2017 we spoke to a consultant and resent all the paperwork again to [email protected] . STILL NO ACTION TAKEN 6th...

Category : Internet Services

(0) Replies

Country : South Africa

I left Mweb where I had ADSL that was constantly failing. Telkom have installed fibre in a road adjacent to me and promised me Fibre connection. They now act dumb every time I phone or contact them about connection. I was given ADSL for the interim until the fibre came online but Telkom have reneged at every turn. The price Im paying for ADSL is more expensive than the Mweb contract I had. Totally livid about this.

Category : Internet Services

(0) Replies

Country : South Africa

I have had no Wi-Fi since 3rd August and am therefore unable to live stream, use my laptop or connect to Wi-Fi when at home to save data on my phone. I have waited for an hour at a time to report this problem. I have tried sending an sms to the faults number I was given, but got a message to say I had to phone 10210 WHICH I HAD ALREADY DONE. There is no number I can punch for my problem (it all pertains to the land line, not internet or wi-fi) I got a response when I went into the branch at...

Category : Internet Services

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Country : South Africa

paid vodacom acc cancel our prescription still going on acc we have show we paid up they owe us now but still they going on we do not get any emails with statemets

Category : Internet Services

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Country : South Africa

I am Nontobeko Ngwenyama.I have had the telkom contract since April and my data dissapears from my phone everytime i call in to dispute this, i am told i can not dispute data usage i feel this is unfair at the moment i have been on hold for the manager for 40minutes with no response to my call.they should be a way for them to explain how 5gig dissapeared within 2hours.

Category : Internet Services

(0) Replies

Country : South Africa

Good day. I am currently with Clearwire Solutions for internet, but the service they provide is HORRIBLE. The promise you a good speed but then you get less then half the speed you pay for. I am on the 6MB package and I get 2MB if I am lucky. when you call the office they say Wayne (owner) is on a call or in a meeting, but that is always the case with him. He makes promises to come out and fix the issues but never shows up. I know of a few people who use him and is having the same issues....

Category : Internet Services

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Country : South Africa

I am writing today to complain of the poor and disappointing service I’m receiving from your company. A sales technician was supposed to come to my property on the 16/08/2017. No one ever pitched or informed us that no one will becoming out to the property on the 16/08/2017. I did my part to make sure someone is there the entire day just for no one to pitch. I most annoyed that I wasted someone entire day and Telkom doesn’t even have the decency to inform me that someone is not coming. I...

Category : Internet Services

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Country : South Africa

My husband has a recurring 50Gig data plan which I use in our router to work as I work from home. In the 8 months that we have this contract I could never use more than 30gigs. This month I apparently miraculously used 50gigs in 3 weeks. So I bought a 1gig weekly data bundle which was depleted within two hours, I then called mtn and they said I used it all up. HOW?? Frustrated, I had to buy an additional 2gigs in order to complete my work, this data bundle was depleted in a hour and half. So...

Category : Internet Services

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Country : South Africa

So well done to Telkom. They love to get customers with their great deals, but once you become a customer you are doomed. I started my account with these people in May this year, I got charged prorata and for the month of June, on the 15th of June I had to change my bank details immediately because I was hacked, went into Telkom to change it and well suprise suprise when debit order had to go off in July, it bounced. I am well aware that you should change your debit order details in 20...

Category : Internet Services

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Country : South Africa

I HAVE CHANGED FROM MWEB TO AFRIHOST AND SINCE JULY I AM STRUGGLING TO GET EVERYTHING SORTED. HOLDING TIME FOR CUSTOMER SERVICE - ANYTHING FROM 45MIN UP TO 1HOUR !! CLIENT SERVICE OF THE WEB ... THEY NEVER CALL BACK. WHEN YOU ARE LUCKY ENOUGH TO GET THROUGH YOU GET CUT OFF. THEY QUOTED ME AN AMOUNT OF R697 PER MONTH (ALSO ADVERTISED) I ACCEPTED THE QUOTE - MY CONTRACT STARTED ON THE 1ST OF AUGUST - THEY CHARGED ME R 18.97 PRO-RATE, CHARGED ME R197.00 FOR CONNECTIVITY, R 387.10 PRO-RATA FOR...

Category : Internet Services

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Country : South Africa

i won a bid for for a camera drone on bid or buy on the 1st august 2017. i deposited the money the same time and i did not hear from the seller for 2 days. On the 3rd of august i contacted bid or buy and informed them i had made several attempts to contact the seller but there was no response. bid or buy tried to contact the seller as well but they also failed to reach him/her as there was no response. I was promised a refund by end of day on 7th of august, today is the 8th of august and i...

Category : Internet Services

(1) Replies

Country : South Africa

I purchased R160.00 worth of data on Friday the 4th August and used it on my laptop for approximately 10 minutes. Upon plugging in my dongle this afternoon, is received a screen message stating that I don`t have any data. I went to Cell Network at President Square and the consultant ( Dave ) called 173, only to be told that I used the data !!!!! How is it possible to use R160.00 data in 10 minutes by sending mails ???? The attitude from the person at 173 was not at all helpful. Time for a...

Category : Internet Services

(1) Replies

Country : South Africa

I have waited almost a month to have a technician come out to install my adsl line my daughter needs the internet for a job that she got but may loose it because the technician did not put the correct line speed, we applied for a 4meg speed but was told by an adviser that he sees a 2meg speed,i need this to be sorted out asap as if its not done soon my daughter may loose the job.

Category : Internet Services

(2) Replies

Country : South Africa

Im so sick and tired of cell c. Empty promises and false information. I am so angry right now. This agent calls me to offer this amazing so called deal. Were i get 5gb but and addtional 5gb for free. For only R199. Which to me is good so i take it but now when i look on my statement its almost R800, but before that i had other problems so i called on the 7th of june to advise i no longer want it. I know how cell c is an they just give problems. Then when i call to cancel it the lady at...

Category : Internet Services

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Country : South Africa

I had a tablet contract with Telkom and it ended on the 23rd of Jan 2017, I was due for an upgrade however I did not want to upgrade hence I have requested Telkom to cancel and block data bundles for me. I was told by sales consultants that I should go to the store and fill in the form to cancel and I did that. My problem now is that I keep on receiving data statements for internet that I am forced to use without my will. I have stopped using data but the bill is about 220 rand of which...

Category : Internet Services

(1) Replies

Country : South Africa

Optic Fibre line: trouble since Dec. 2015 when optic fibre was installed. Finally activated in Jan. 2017. Package: Landline rental, optic fibre rental, 20GB data. Data is received on 1st of month. LATEST: For the past two months 20GB data is depleted by 3rd of month. Update done. Sat. 3 June - Thurs. 8 June 2017: 100% of data used. I was not even home. Password has been reset by myself. REFERENCE: 571064571 - Discovered that 2 accounts exist (1 with 100GB data) however, cannot...

Category : Internet Services

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Country : South Africa

I originally had a contract with MTN for uncapped internet for a long period. I was contacted by a third party dealing with MTN namely CCI to upgrade my contract to 10gb per month at R299.00 for 24 months. I changed my mind and wanted to reverse the contract to the previous one of uncapped data. MTN indicated that they couldn't assist me and that I must contact the third party who did the upgrade.I did phone CCI on numerous occasions trying to cancel the contract without any success. I...

Category : Internet Services

(1) Replies

Country : South Africa

I applied for ADSL line in end of April since end of April they told me they will install my line and I'm still waiting for telkom and they send me 2sms that they say I must pay two amounts in seven days time and i did so now they tell me there are no free available ports so i payed fore a services that I'm not getting they send 2 SMS that the technical guy wil be here the 1st was on 17-05-17 and 2d 06-06-17 and no one phone me or showed up at my place and every time I phone telkom they cant...

Category : Internet Services

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Country : South Africa

Last year April signed a 2 year contract with Telkom Mobile for a mobile router at R99/24 months for a 5G capped wifi. Total monthly cost is R108. From April this year (2017) they suspended my line claiming I owe Telkom 400 and something rand for using out of data bundle rates. That's impossible as I'm on capped wifi. The wifi stops working as soon as 5G has been reached. I've queried this numerous times since April only for them to demand that I pay the outstanding amount as I'm liable...

Category : Internet Services

(2) Replies

Country : South Africa

I took out an WiFi contract with Neotel in March 2016. The WiFi was installed within a few days. When i received my first statement i had a query of additional charges. The WiFi worked fine for a month when the problems started. I phoned them a few times to solve the problem 2 weeks later same problem. Since middle May 2016 no service. I was told they would send out some one to my house. 1 year later still nobody. I was fighting with them until August and made some payments according to the...

Category : Internet Services

(1) Replies

Country : South Africa

On the 16th of May 2017 I sent an email to Telkom's complaints department as we were struggling with our wifi / internet speeds for the last 2 weeks. We were told that there was a fault on the line & someone will be contacting us in this regard. A technian came out & with NO LUCK he "fixed" the problem - nothing changed after he left. The night of the 15th my husband phoned the technical department again for assistance. Whilst on the phone the person my husband was speaking to confirmed that...

Category : Internet Services

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Country : South Africa

I opened an account with Telkom Menlyn. I received my first account and noticed its is defnitely the same as on my contract sign of which Telkom is super over charging me. I went to Telkom in Menlyn and showed the consultant whereby they promised to assist inJanuary 2017. Ibwent back four times. I made contact with Telkom whereby they promised to come back to me. Now I received phonecalls from their accounts attorneys that want to hand me over. I am very unhappy how can they register a...

Category : Internet Services

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Country : South Africa

I Mr Z.J Siebert received a call on the 08/05/2017 from a MTN branch 01003 with a offer to upgrade my existing 3GB uncapped contract 0730998570 to one of 10 GB capped at a cheaper price than what I was paying.I accepted on condition that there is a cooling off period (7days),while waiting for the package to arrive I visited the MTN Client Centre in Richards Bay and found out the offer would in fact work out more expensive, when the parcel arrived on the 11/05/2017 I immediately returned it to...

Category : Internet Services

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Country : South Africa

I have submitted an online request for information to Axxess internet solutions about a month ago, and received no feedback whatsoever. A week after that, I sent them another online request where Harvey Bentley responded via email on 21 April 2017 that one of their consultants will get back to me. Nothing materialized. On 4 May 2017 I sent an email to all their departments listed on their website and requested for someone to contact me as well as to forward my email to the relevant department...

Category : Internet Services

(1) Replies

Country : South Africa

I entered into contract with cell c over the phone and the agreed amount was 299.00 and when they charge they charge 539.00.i have phoned them to complain and they said they are to listen to the recording which they said they have listened and they told me that I have agreed to the amount and if I want to listen to the recording I must go to a cell c store, I went to southgate cell c branch they phone I do not know who to send the recording I had to go without listening since I was running...

Category : Internet Services

(1) Replies

Country : South Africa

Amplehosting are demanding payment for the invoice that has already been paid and proof of payment submitted. I have reconciled the account and showed them that they are wrong in demanding payment subsequently suspended my services. Their attitude, arrogance and incompetence becomes clear when you query their accounting practices.

Category : Internet Services

(0) Replies

Country : South Africa

I have phoned Joe for him to install WiFi at my house. The next day the technician came out to see if it will work there, this is now a wireless internet, almost like a dish they put up. After he checked he said that everything is fine and will install the next week. So 2 weeks went pass, in that 2 weeks I have emailed them, WhatsApp them, sms them, calling them with no response, please note that in the beginning they were very eager to install. So in the third week the technician came...

Category : Internet Services

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Country : South Africa

Telkom gave me a service I did not request, when I called them at the end of March to ask why my bill was so high they said I must pay the bill and they will cancel the unrequested service and credit my account. On the 11/04/2017 Telkom sent me and sms saying the problem had been solved. Received my bill today unrequested service still been charged and no credit I called the help line spoke to 10 differant people who shifted me from person to person. problem still not solved and dont know...

Category : Internet Services

(1) Replies

Country : South Africa

BCS took over the supply of internet to our home in January, and due to who knows what, failed to supply the service that we continued to pay for the last 4 months. I contacted the "SUPPORT" team on a daily basis, and was always told that management would call and that the enquiry was sent to the relevant parties. A lot of promises were made and nothing ... absolutely nothing has been done to rectify the lack of supply. PATHETIC

Category : Internet Services

(1) Replies

Country : South Africa

I contacted jobmail by email to the address they gave on their job scam alert article recently as a way of verifying the legitimacy of a company,which is [email protected] It turns out they only fake the sympathy as I contacted them more than once in an act of desperation after some company called me with the promise of a possible overseas job placement.All I wanted was confirmation whether the company does exist or not.They never got back to me and it's so disheartening as these...

Category : Internet Services

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Country : South Africa

Applied for a ADS L Line at January 2017 but to date nothing has happen. Spend about R500,00 on Cellphone Calls to date but been just send from one side to other side. Each time they got others stories. They got no PORTS and must or first then there are no ADS L cable in our area and to put ADS L Line in place.We already got 3 Reference Number but they as good as the paper they written on. When you follow-up they just give you another number

Category : Internet Services

(1) Replies

Country : South Africa

I signed up with telcom for wifi router of 5g anytime and 5g night time data I fail to understand that for the month we hardly at home due to work we only use the wifi mainly in the evenings and on weekends but today is the 23rd and my wifi is disconnected how is that possible we don't sit on the Internet we mainly use it for social media and only 2 cell phones conected to it I'm really not happy with this I would like someone to contact me regarding this on 0749431341 and like this package...

Category : Internet Services

(1) Replies

Country : South Africa

I have a Telkom ADSL line for 3 years. My internet is working but for 6 weeks my Wifi does not connect. Telkom walk-in centre suggested I renew my contract and get a new modem as they said these things don't last more than 2 years. After doing this it has been a further 3 weeks of NO Wifi. I have called the help line twice a week for 6 weeks. PATHETIC service and many empty promise of "I don't understand what is wrong but will call you tomorrow". I believe the technical department...

Category : Internet Services

(3) Replies

Country : South Africa

When I subscribed to Telkom's Integrated System, the data sim was linked to my ADSL account. ie I have 40 gig data per month at home and the sim was linked to that account. So when I am away from home, I use the data sime using my allowed 40 gig. Now Telkom took that service away and I must pay an extra R99.00 per month to be able to get the service I had before. In other words, what I had was taken away and replaced with an inferior service.

Category : Internet Services

(0) Replies

Country : South Africa

I'm waiting for Telkom now for 23 days to fix my uncapped ADSL line after the line went down.I phone everyday they promised me it will be fixed on Saturday 15 April it came and went line still not working nice service from TELKOM

Category : Internet Services

(4) Replies

Country : South Africa

Since last year November I struggling to cancel self service with MTN which it was done with out my permission,Since last year they being billing incorrect amount I have signed for R299 monthly contract but since I've being paying R500,R470,R450 and now in March R443 which I have reversed All I want is for them to bill me correct amount and refund me all the amount that I have paid but they don't sort it out below its all my reference to prove that I did not start now to cancel this self...

Category : Internet Services

(5) Replies

Country : South Africa

On Friday 31/03/17 I had a problem and tried to get in touch via the telephone. The only selection (of the 5)that answers calls is the billing dept. while all the others, just connect you to a non stop deafening music! The agent I spoke to said that she was going to connect me to the right person, but had me on the phone for 22 minutes listening to the music. Then I tried the "chat line" on the computer. Got the message that all the agents were busy and one would be with me ASAP. That was @...

Category : Internet Services

(2) Replies

Country : South Africa

Morning I deeply regret sending this email but after the service I received at Vodacom Fourways Mall on Saturday I have no other choice but too. I lodged in a claim with Cell sure for a lost cell phone and my claim was approved, was then told go to any Vodacom shop to collect my phone. I went to Fourways Mall and was told they don’t have stock on the Hauwei P8lite but a gentle man by the name of Themba helped me and showed me a Hauwei Y32 of which I’ve never seen before but...

Category : Internet Services

(0) Replies

Country : South Africa

I would just like to inform you of my hellish experience with Afrihost and CCD couriers over the last 10 days... On the 8th of March I realised I had no internet connectivity, I thought it was just a network issue and that the problem would resolve itself (it has happened before that there was an Afrihost "outage"). I was really busy until the 10th and when the same problem arose, I sent a mail to Afrihost to check whether there was an issue on their side. It was concluded that MTN had...

Category : Internet Services

(5) Replies

Country : South Africa

I sincerely hope from the bottom of my heart that the people at Telkom who benefit from my monthly contribution use that money to treat cancer and other fatal diseases within their families. I passionately detest this company's disgusting and appalling quality service, their open ended theft and lies. These people cause nothing but frustration and anger in people's lives and I pray that the people responsible burn alive in public. If any employee of Telkom finds this complaint online...

Category : Internet Services

(5) Replies

Country : South Africa

Since sunday till today i have loaded more than R150 in data and airtime if not more, i called customer service only to be told sorry bt you have subscribed to video box ....i do not remember accepting whatever this is i was also told to switch off my data..this doesn't help with my money that is missing ..... Secondly i was called by a guy called Bongani late last offering me data bundle which mtn offers i was told the aim was to help me reduce my airtime spending they took my account...

Category : Internet Services

(5) Replies

Country : South Africa

Vox Telecom manage the accounts of IBurst Internet Suppliers. On the 24 February, unknown to me, IBurst discontinued providing the service I had with them. However, on 1 March Vox Teleoom still took my monthly premium which was paid by stop order, from my bank account. In a telephone call to IBurst they explained that they had changed their systems and mine was no longer available and therefore my account was cancelled. I told them it would have been nice if they had let me know that this was...

Category : Internet Services

(4) Replies

Country : South Africa

My internet service and home telephone went off on 24 February 2017. I lodged a complain, received a reference number and ...........NOTHING ! It is the 10th of March today. Every other day I receive a sms message informing me that Telkom is attending to my problem ! According to Telkom they are experiencing a "cable" problem.

Category : Internet Services

(0) Replies

Country : South Africa

On 1 March I realized that my internet speed was extremely slow at home and when I tested it reflected 2.96 mgps whereas I pay for 10 mgps .I logged a fault with Telkom on the same day and a Technician was sent to supposedly sort out on Thursday , 2 March . When I arrived home after work , I tested and it was even worse at 0.03.He did leave his contact details but when I phoned him , he made as if I had the wrong number however i re-logged my fault and since then I am waiting for Telkom...

Category : Internet Services

(6) Replies

Country : South Africa

I had an issue with my internet (Business) 3 weeks ago. A "Technician" arrived to resolve the issue. He didn't even know what bps (Bytes per Second) meant and took about 5 minutes to write it down from what he saw on a screen on my PC. He left, never returned as promised and then I discovered that now my landline wasn't working either!!! It has been out of order for three weeks, with my phoning every day and being told they are working on the problem. You are unable to speak with anyone else...

Category : Internet Services

(3) Replies

Country : South Africa

Vodacom deduct an amount from my bank every month but the cellphone number does not belong to me. They deduct about R150 per month from August 2016 incorrectly from my account, I battle to cancel the incorrect cellphone number from my account an to be refunded the amount to me. I phoned several times, i emailed several times every time they promise to look into it but nothing happened. Query number from them: 1-8555444400710 on my account number I 2838415-0. Please help me to sort out with...

Category : Internet Services

(4) Replies

Country : South Africa

On the 11th of Feb 2017 I went to Vodacom in Mall of the South where I do have a contract. All of a sudden I cannot see any pictures and videos on my Facebook or Whatsapp for some reason it doesn't use my data that is loaded on my cellphone and then after 30 days it expires and then I loose all of it so then why am I paying monthly. i am on a top up contract. The IT guy there name Siya said to me if I raise my voice in in matter he will not assist me just like he has done to customers in the...

Category : Internet Services

(3) Replies

Country : South Africa

I have had no internet service for the past 4 days. My children needs the internet for school and university I pay alot of money every month for a service I am not receiving. Every second week I have to call with a problem, because my internet is not working. I am also paying for 4 mgs speed data and not even receiving 2 mgs. I tried to call numerous times this week to hear what the problem is why my internet is not working but the phones don't get answered. It is simply unacceptable.

Category : Internet Services

(1) Replies

Country : South Africa

Not only have Neotel continued debiting our bank account every month since October last year when we signed a Termination Agreement to end our contract, unbelievably they then handed us over to a debt collecting agency for not paying our terminated account! Today I found out at Neotel Durbanville that they have never terminated our account either and as far as they are concerned we are in arrears with this account - how does this happen - how can the accounts department be so lax and...

Category : Internet Services

(4) Replies

Country : South Africa

My telephone line was damaged due to a tree falling on it on 25th January 2017. My wifi and phone line was down. I went to telkom stanger and logged in a fault. I then recieved the smses and the last sms recieved was on the 6th of feb saying a technician has my job card and will attend to my query shortly. There was no other response till the 6th.I went back to telkom stanger and they say that its not in their hands as they only sell the contracts. I have taken a R600 pm uncapped Adsl...

Category : Internet Services

(3) Replies

Country : South Africa