Internet Services Complaints

MY CONTRACT ENDED IN MARCH 2016 I HAVE BEEN TRYING TO CANCEL MY ACCOUNT BUT WITH NO LUCK. I AM TOLD THAT THEY CANT FIND MY ACCOUNT BUT THEY CONTINUE TO DEDUCT MONEY FROM ME.

Category : Internet Services

(0) Replies

Country : South Africa

I COULD NOT CONNECT TO THE INTERNET FOR OVER 4 HOURS LAST NIGHT SO I TRIED TO PHONE THE "CONTACT US" NUMBER. EVENTUALLY I GOT THRU AND WAS GIVEN THE DUMBEST REASON - "IT'S A GENERAL PROBLEM". NOW THAT BY LAW (IN THE FORM OF BEE) WE HAVE TO HIRE IDIOTS YOU CAN EXPECT IDIOT SERVICE.

Category : Internet Services

(0) Replies

Country : South Africa

Hi. On the 26th of October 2016 I bought R 60 MTN airtime. I loaded it and straight after that bought a 100MB data bundle over 30 days for R 35. The data was never allocated to my cell number but they took the R35. Since then, (26.10.2016) I have been struggling to get them to fix the problem. Person 1: The system has not updated yet. Please call back in an hour. Person 2: Says that there is a glitch in the system, she will request them to pay me back the R 35. Still waiting. On...

Category : Internet Services

(0) Replies

Country : South Africa

Good Day, Since the 12th of October my WI FI connection for home office indicated an error. I've been with Telkom in day to day communication reporting this error. 5 Different reference number. Only reply today again from Telkom. This was assigned to a technician but Telkom is unable to confirm when will this problem be resolved. We could not perform our business at our home office. This contract is 21 months old and will expire in 2 months. This contract will be cancelled given poor...

Category : Internet Services

(0) Replies

Country : South Africa

AVG deducted from my credit card the renewal for Anti Virus and top Up programs. However both programs expired and are now unusable. All attempts to conduct AVG are without response. Beware of this company.

Category : Internet Services

(0) Replies

Country : South Africa

How dissapointing to see all these adds, but to get it installed is another heartache. Applying for a telkom service is so fast, and then comes the deposit that you need to pay. Then telkom sits back and relax and dont worry about getting service required installed or delivered. As consumers we are forced to sit back and take the poor service delivery as it is because other alternitives work out so much more expensive, and telkoms got a monopoly on landlines. We have applied fir an adsl line...

Category : Internet Services

(0) Replies

Country : South Africa

I have been struggling to get access with Netwerk24 to open and read news articles for the last 2 months, even though I have registered and they are deducting from my account via debit order. I have phoned their Customer services as well, but it seems the people working there is incompetent as well.

Category : Internet Services

(0) Replies

Country : South Africa

Vodacom says I'm owing an amount of R16000 for 2months which is i don't receive statement anymore, I have logged the complain on the 27th September i have never got a respond and I gain on the 04 October I have logged another one that's when I got the news that I'm owing so much still waiting for respond .

Category : Internet Services

(0) Replies

Country : South Africa

I have a vodacom Internet dongel and cell phone contract. I perfrom exactly the same tasks on my internet and phone every month I do minimal downloads etc. My data has lasted me an entire month for the last three months sometimes there was even data left over. Now suddenly the data on my phone and internet dongle does not even last for two weeks, how is this possible? Vodacom data costs more than double what FNB data costs and does not last at all. I loaded a R55 voucher on my internet dongle...

Category : Internet Services

(0) Replies

Country : South Africa

I was contacted via a sales agent of Intellibiz from Klerksdorp early in August 2016, info regarding a Wi-Fi system that can be installed at my premises. All the info regarding my options has been given to me and I decided that 10GB a month for R299 pm will be suitable for my Wi-Fi needs. Mr Warren Smith is the owner of the company and he contacted me then directly. He told me that I need to pay an amount of R3499 once of into his account. The amount was paid on the 28th of August into his...

Category : Internet Services

(0) Replies

Country : South Africa

I recharged my account trying to make a call out but my airtime was finished. Called the call centre and the woman was not helpful at all I told her was having an emergency as I'm pregnant but all she said was their system is not working I should call after 2-4hours. She did not even try assist me in any way she dismissed me and told me she will cut my call. I don't understand why I should be treated like this if I'm paying and entitled to use those services.

Category : Internet Services

(0) Replies

Country : South Africa

I am sick and tired of MTN stealing from me as well as other people. They have been deducting money from me since June for things I have no notice of. I printed all of my mtn statements, and bank statements, and I have counted, since June to now, they owe me R2587.90. They deduct more money than what it sais on my statements. They charge me for thins that is not in contract with my cellphone contract. I have gone to the stores so many times, and all of the people seems to be incompetent,...

Category : Internet Services

(3) Replies

Country : South Africa

Upgraded my cell phone recently and to my surprise I was given a faulty phone. I then sent the phone back and requested a new phone since the phone was less than 7 days old as the agreement gives me the right to return the phone. So One of the sales guys arranged for the cell phone to be sent by Thursday the 29/09/2016 which was delivered to the wrong place. Fikile then advised me that they will investigate the matter and get back to me(because of their mistake I have to wait further while...

Category : Internet Services

(0) Replies

Country : South Africa

After a rep promised that we could upgrade.telkom opened another accout and we are now paying for two lines.we then get a call to say that if we want to cancel the old LTE line that is not even active we must pay a penelty fee.This story has been going on for 2 months and we keep getting billed.we have tried everything to sort it out.we feel the rep that made promises should pay the cancellation fee as he told as we could upgrade.disguisting service Telkom

Category : Internet Services

(0) Replies

Country : South Africa

I took a contract this year 2016 with Neotel for a Wingle Wifi Dongle. It is faulty and it is no longer working properly. They refused to replace it. They gave me options – if I no longer want to continue with them I must cancel the contract and pay the full contact amount or I must buy a new one – Paying the monthly contract fees at the same time buying a new router from them. This was not my fault and it is so frustrating if you know that you are up to date with your payments but not...

Category : Internet Services

(0) Replies

Country : South Africa

I was falsely informed that our Wireless Internet of 5G was out dated and needed to be upgraded without any additional costs. All telephone conversations was recorded. I was informed that if I am not happy with the product I have 14 days to send it back. At the end of the month when my account was emailed I saw that they tricked me into a new contract after I specifically asked them if this is a new contract. The sales consultant confirmed that it was not a new contract. I went to the Vodacom...

Category : Internet Services

(0) Replies

Country : South Africa

Vodacom Complaints - Paying for data sim which I dont have Company Name : Vodacom - View All Vodacom Complaints Posted : 26 Sep ,2016 by AshricSend MailForward ThisI terminated the contract within its 14 cancelation period even before that phone call centre whi refer me back to the walkin centre to have it cancelled were I took out contract handed in sim was confirmed by floor manager and was contracted to confirm sim is cancelled and refund will take a while. Its a few months later still...

Category : Internet Services

(0) Replies

Country : South Africa

We bought a sales program from SUPERB olivetti in Pta in Febr 2016. Firstly, on our arrival there, the Indian who's place it is was very bombastic, and even fire the girl with whom we were dealing from the start. Then we were to sit there for the entire day so they could solve a problem on the kitchen printer. The girl that was doing the training with us was not even capable to answer questions about the system. Well, we came back late that night, and put in the Computer and sales program...

Category : Internet Services

(0) Replies

Country : South Africa

Signed up at Vodacom Vincent Park EL for an additional dta contract for our new IPad. This was done on the 2/9 and we were told the new sim card would be activated within 24hrs. This did not happen and when I phoned Customer Care on Monday pm, they could not even trace the additional application. I then went back to the store and after a fruitless afternoon awas told it is activated, but as the Ipad is still not connected , I must wait a further 24hrs and if necessary call again. GREAT SERVICE

Category : Internet Services

(0) Replies

Country : South Africa

I am struggling with my internet service with I pay for. Phones several times. Held the line for half an hour just to be cut off!!! My email not working for more than a week.

Category : Internet Services

(0) Replies

Country : South Africa

Het Febr 2013 by hulle n kontrak geteken vir net data terwyl n dogter van ons in Wonderboom Pta gebly het. Sy is Julie 2013 Outshoorn toe waar sy glad nie data gebruik het nie omdat daar nie beskikbaar is nie. So het ek die kontrak betaal sonder rekening wat ek ontvang het. Ek is in Febr geskakel wat ek gesê het ek kanseleer die kontrak want ons het nie data nie. Aftrekorders het ons terug gestuur. So was ek persoonlik in George se tak waar ek geteken het om te kanseleer ek is terug geskakel...

Category : Internet Services

(0) Replies

Country : South Africa

Aug 15, 2016 1 week ago Vodacom 3.8 Other No service no follow up - no data BUT I PAY MY ACCOUNT by ida-reed 1 Visited The Grove several times as from 2august. No sulotion to case Ref Trade Centre Mr Moroa REf1- ********** 3173. I don't receive data . Every month after my new contract 5/2016 the same story. Eg your number has not MEGRATE. Last stories was on 11/8,that my complaint was nothandeled which was on 2/ 8, because the consultant did nott do his/her work....

Category : Internet Services

(0) Replies

Country : South Africa

Since Thursday we can't calls or receive calls. This is very frustrating

Category : Internet Services

(0) Replies

Country : South Africa

I have notified Neotel that my internet has no reception since 05.08.2016. 2 days later they mailed me some steps to follow and if the problem is not resolved, I must inform them. Which I did and up to today, after various follow-ups and a contact number of 0860636835 which is not answered, I still have no access which I still have to pay for! This is the worst service I have ever experienced from a company.

Category : Internet Services

(1) Replies

Country : South Africa

I Subscribed to MWEB. Since I've joined, I receive BAD services. MWEB blames Telkom, Telkom blames MWEB.... I am desperate!!! I receive very poor internet services. Please help! Thank you!

Category : Internet Services

(0) Replies

Country : South Africa

I have been with neotel for a number of years. Yes there ware some hiccups but nothing to make a big issue about. But this time it is pathetic. For the past 2-3 week plus there is no internet connection. the automated voice on the phone tells you that there have a problem and please be patient. After 2-3 weeks? I am sure that I do not stand alone here. this type of service is just unacceptable. There make sure you receive the bill, and you better make sure you pay. How come a company that...

Category : Internet Services

(0) Replies

Country : South Africa

NEPIC is a fast expanding service provider that specializes in WI FI. Their name appear on most big bill boards on the East Rand. The are quick to do a survey, give feedback, give quotes and do installations. However, this is where the good service stops. Once you have signed the contract and start to pay, the battle starts. I'm sitting since Tuesday without WI FI and a whole lot of promises of techies to come fix the problem. This never happens. I'd suggest people on the East Rand that are...

Category : Internet Services

(0) Replies

Country : South Africa

Dear Customer Care, Case Number 19303018 opened on the 18-07-2016 It is with disappointment that I write this letter. Sixteen days ago Telkom advertised a promotion via SMS to my data line and offered A 1G Data for R25 top up. SMS Received :(7:33:33 PM You: Name: Number: +278116003800866391 Content: Recharge and buy 1GB for just R25! This exclusive offer will expire on 17/07/2016. Time: 16/07/2016 03:27:25) Which, promptly was acted on (Number: 2781188 Content: Your account...

Category : Internet Services

(0) Replies

Country : South Africa

I took an additional sim on the 6th July with MTN. My package was my Choice 10gb + 20gb Night express for R299 and the limit was cap. On the 14th July I went back to Bonaeropark Branch because my 10gb data was finished. Lebo Mohapi contacted MTN and according to them I was rewarded on the 8th July with 10gb data, how could it be finished on the 14??? only 6 days??? And the night time express is only 9, something left and we were not really on night time?????? How is this possible? I also...

Category : Internet Services

(0) Replies

Country : South Africa

THE ARREARS DUE TO VODACOM HAS BEEN PAID IN FULL. SPOKE TO A CONSULTANT (0821905). ISSUE STILL IN PROCESS. NO TURNAROUND TIME GIVEN. THE 3G CONTRACT EXPIRES IN NOVEMBER 2016. IT'S OVER A MONTH THAT THE PAYMENT WAS EFFECTED. Vodacom Account Ref HP3218818

Category : Internet Services

(0) Replies

Country : South Africa

Terrible service from iBurst Wireless internet About six weeks ago I experienced problems with my iBurst modem. I went to the only iBurst store/outlet in Pretoria in the Doornkloof Mall. The attendant there could not test my modem because he did not have a cable. I asked him if I could buy another modem from him. He offered me a new contract and said it would take at leaset three days for all the paperwork. As I really needed to use the internet I asked him if I could purchase another...

Category : Internet Services

(0) Replies

Country : South Africa

we are paying for a 4megabyte line with mweb and one day it was not working and the guy came to fix it and we asked him why is the internet so slow because we on a 4meg line .he checked on his computer at what speed its on. its was running on a 5.12meg line of the slowest and still is because when we phone mweb they told us its not on their side the problem is on telkoms side when you phone telkom they say that its on...

Category : Internet Services

(0) Replies

Country : South Africa

Good day, I went into vodacom store capegate to have them assist me with my blackberry phone so my whatsapp could be up and running, and the lady told me i must buy the bis then it will work. I did so and she loaded the voucher number on my phone, then when it still did not work she referred me to their IT guy who said that blackberry phones does no longer take bis but since it was the shop assistants fault he would send email so vodacom can transfer my R 59 to airtime. He told me i could...

Category : Internet Services

(0) Replies

Country : South Africa

On the 10th Feb. 2016 I received my statement from Vodacom with an incredible high amount billed to me. the amount came to R 7586.49 My cell phone bill every month is normally around R 1200.00 a month. I was clearly very shocked at receiving such a high bill, and immediately contacted Vodacom as well as sent them an e-mail. This was on the 10th Feb 2016. I gave them my contact details, physical address and I.D. I was told that they would investigate the matter and the dispute on the high...

Category : Internet Services

(0) Replies

Country : South Africa

Ek sit met n probleem en wonder of die regshulp span kan help.Ek het 27 oktober verlede jaar vir Telkom opdrag gegee om my ADSL en Landlyn te kanselleer.Ek het dit per e pos gedoen en het die bewyse. hulle het dit nie gedoen nie. hulle het my lyn eers januarie 2016 gekanselleer. Ek het nie my Telkom lyn November en Desember gebruik nie. Hulle hou my nogtans aanspreeklik daarvoor... en dit nadat ek al die 27 ste oktober al gevra het vir kanselasie. Ek het nou weer n rekening gekry. hulle het...

Category : Internet Services

(0) Replies

Country : South Africa

I have complained and registered complaints to Telkom many times about the internet being very slow on my ADSL live telephone number 011 264 0368 and they send me an SMS to say that the fault is rectified, but it is back the next day. The last complaint reference number issued by Telkom is 257CRK140116. I cannot escalate the fault as the Telkom escalation site does not work. Please HELP. W.Freeman

Category : Internet Services

(0) Replies

Country : South Africa

Hi my phone is in for repairs for more than 1 month and 3 weeks I asked them not to repair and to sent my phone back no feed back from no one so far I spoke to a manager on 2015/12/15 she said she will phone me back the same day still no phone call I'm waiting on three stuff that I'm whaiting on what must a person do ? Thanx pj opperman

Category : Internet Services

(0) Replies

Country : South Africa

4th week still haven't received my refund, still nothing on my application for SmartInternet - Unlimited. Got a call on Thursday, said they will look in to it and they will get back to me. Still haven't heard back from them. Like i said last week and the week before, i'll continue posting this everywhere until i get the my Feedback/Refund/Application from Telkom. So until next week.

Category : Internet Services

(0) Replies

Country : South Africa

I cancelled my contract in May. My contract still has not been cancelled, and "Telkom Mobile" refuses to refund me for the months that I didn't want.

Category : Internet Services

(0) Replies

Country : South Africa

I signed up for !0gigs. First 2 mnths went well.Then I got an account for R2000.+? When I enquired, I was told to ASK to put a cap on my account. That I did when I signed the contract. My service was suspended but miraculously I was billed for data whilst the device was unplugged?Seems Neotel is just an opportunistic entity that makes money out of scamming innocent people.

Category : Internet Services

(0) Replies

Country : South Africa

I have ordered a mobile data device on the 28th of May 2015. I received a call from the courier today and I will only be receiving my order on Thursday the 11th June 2015. That is NOT 48 hours as advertised!

Category : Internet Services

(0) Replies

Country : South Africa

This is related to a phone that I bought through Kalahari and even though I reported them here they are still not assisting me and keep making empty promises. I am at the point where I feel they should be shut down! ! ! I have spent the money and now I am just spending more and more to try and handle the situation. Whoever is running the show there must be really sick and I am the point where I will go to the small claims court if they do not come through and they will end up paying me more....

Category : Internet Services

(0) Replies

Country : South Africa

I am truly discussed by the service I have received by this service provider .This is has arisen from and error on your behalf I had changed my banking account details notified you of the change and received response back with acknowledgement if my banking detail change . You have recently sent me an extremely snotty and characteristic degrading email. Telling me that the debit you tried to do on my account has been rejected and you are terminating my service. All this because of an error...

Category : Internet Services

(4) Replies

Country : South Africa

I need a cap to be put on usage. I was informed that this was not possible, but that I can get a daily usage notice, so that I can stop using data when I have reached my limit. I received the first of these on the 8th of November. It stated that it does not show the data used to date: Please note data used to calculate this amount may be delayed by up to 48 hours So I will find out after 48 hours that I have used to much data. What is the use of this? According to the daily notices...

Category : Internet Services

(0) Replies

Country : South Africa

I am on contract with 8 ta Mobi. This worked perfectly for the first month. At the end of June no longer had service. My first complaint was registered on 2 July. After numerous phone calls to their customer care centre and two visits to the East gate office the problem was not resolved. On 11th a technician came to the house. He got the internet working. After he left i discovered that I could get into the internet but could not use it because I WAS unable to access my data bundles. Phone...

Category : Internet Services

(0) Replies

Country : South Africa

I queried over two months ago with 8ta that i cannot access my internet due to bad signal. I was referred to the nearest telkom store for further investigation. I was then advised that the is no coverage at the address that i lived, i then logged a query. I got no feedback from 8ta and after more then a month and SEVEN attempts of not getting any feedback I logged a complain online and still got no feedback. Approximately a month later I vented with 8ta and was advised that the matter was...

Category : Internet Services

(0) Replies

Country : South Africa

I had placed an order a phone from Kalahari.dom , first order I returned the phone , so they send me the correct colour. they still send me the same phone I had returned to them.I have received the owrst server From Kalahari.com (Kalahari.dom)

Category : Internet Services

(0) Replies

Country : South Africa

I must report on the poor service that I received from the Cell C outlet in Somerset Mall. I recently ran out of credit when using the internet through the 3G dongle. The screen comes up with a message that I believe originates from the Cell C software, that advises on how to get extra credit. Internet is not available, I use eft and not cellphone banking, At the ATM – no luck! So I went to the shop and explained my problem. The guy sold me a voucher for R150 which he swore would solve my...

Category : Internet Services

(0) Replies

Country : South Africa

Ive been connected to the vodacom system for the last 19years,for the last three weeks i can not get internet service on my tablet at my home,i run my own buisness,so its convinient for me to run through my personal emails at home in the evening,im using my fiancee cell c unit at the moment with no problem,difficult to understand seeing vodacom supplies cell c signal from its towers.Many of my freinds in the town have the same problem, but as you no white south africans complain amongst...

Category : Internet Services

(0) Replies

Country : South Africa

I have a facebook profile. My clients most often use my profile to communicate with me because so many of them are on facebook. Facebook blocked my profile on Friday 30 May 2014. Without reason. I have tried in vain to find out what the problem is as I have used facebook for such a long time. Although I have sent messages every day, facebook refuses to answer me. According to the International accepted common law principle (audi alteram partem) I should at least be given the opportunity to...

Category : Internet Services

(0) Replies

Country : South Africa