IT Complaints

I live in a townhouse complex, which Telkom declared fibre ready in September 2017. Telkom advertised outside the gate, with a sales person stationed under a nice Telkom gazebo, with Telkom banners. I signed up for a fixed line fibre contract, and was assured that the installation will be done quickly, but at most within 4 weeks. Fast forward to 16 November, and I still have no fibre installed. The problems started when I found out that the people marketing the fibre were in fact not...

Category : IT

(0) Replies

Country : South Africa

I GOT A NEW PHONE IN august AND PAID THE AMOUNT THAT WAS DUE WHCI WAS r1387 AND I PAID R1450.00 AND MY PHONE WS NLPCKED. I HAVE SENT THEM NUMEROUSE EMAILS, THE NEXT THING THEY SAY MY ACCOUNT IS IN AREAS. I GOT A MESSAGE FROM THEM TELLING ME THE AMOUNT I WAS OWING AND I OAID IT. MY OHONE IS STIL BLOCKEF AS I TAK. NOW THEY EXPECT ME TO PAY MY SEOTEMBER BILL, I DO NOT KNOW HOW MUCH I SHOULD PAY AS I CANNOT GET THE OTP TO VIEW MY STATEMENT, I HAVE ASKED THEM TO SEND ME COPY OF THE SEPTEMBER...

Category : IT

(0) Replies

Country : South Africa

Greyhound has really changed from being the best to losers, Friday the 8th I was travelling to East London from Johannesburg the driver was sleeping on the road we almost had an accident if the guyz that were awake didn't scream. Sunday Bus was scheduled to depart and 4:30 jus after 4:30 we received sms that it had a problem we have to wait for technician we were there for a good 3 hours nothing happened until bus that was going to cape town took us and drop us to KWT and we had to sit and...

Category : IT

(0) Replies

Country : South Africa

The lack of service and support is truly disgusting. Stock has never arrived, our production stops and my customer is taking their business elsewhere. Previous staff always ensured we would always have our stock on time with efficient professionalism.

Category : IT

(0) Replies

Country : South Africa

Terrible service is all that you will receive from Johan Bodenstein at 3DTree. Think twice before contracting him or 3DTree. He does not produce, takes months to deliver, argues about each and everything and holds you ransom to make payments, contrary to the agreed terms, otherwise he would not do any further work and/or corrections. Anyone that would like to contact me in this regard is welcome to do so at 082 551 4454

Category : IT

(1) Replies

Country : South Africa

No after service on software purchased, they say that there is a 24 - 48 Hour response Delay and I have been waiting for more than a month and no response. If you call them they want to make you feel stupid and say that it is you that do not know how to work on a computer and we have Technicians trying to fix the problem but they get no Support from 4POS Software. The owner Markus is very rude and attacks you over the phone when you call for support here is his number 083 251 2223. The...

Category : IT

(1) Replies

Country : South Africa

I have been struggling with Pharmacy Direct for my chronic medication since December 2016. Every single month I phone to remind them to deliver my meds. I phoned them yesterday to complain, strangely enough I still haven’t received any medication as yet. I have spent hours on the phone again today calling Pharmacy Direct and they promised to phone me back as someone was busy on her machine but she did not. it’s now 2 days without my hypertension medication and my blood pressure is...

Category : IT

(2) Replies

Country : South Africa

I bought a Samsung TV about 4½ yrs ago, it broke within 14mnths , took it back to Game, who lost my TV and gave me a new 1 due to them losing my TV. The new one broke about 2½years later, I took it to Samsung for repairs and paid for it, not even 6 months later it is broken again and they expect me to pay for it to get fixed. I am refusing to pay again. If I do pay for it to be fixed, I would have then spent more fixing the TV than what it cost to buy the original in the first place. My LG...

Category : IT

(2) Replies

Country : South Africa

SOMUSIC HAS BEEN DEDUCTING MONEY FROM MY ACCOUNT, WITHOUT ME AGREEING TO ANY SERVICES. THIS HAS BEEN FOR MONTHS NOW. THEY CANCEL THE SUPPOSED SERVICE, SEND AN SMS, THEN JUST DEDUCT AGAIN. YOU JUST DO NOT GET YOUR MONEY BACK.

Category : IT

(5) Replies

Country : South Africa

RESCUEBOX HAS BEEN DEDUCTING MONEY FROM MY ACCOUNT, WITHOUT ME AGREEING TO ANY SERVICES. THIS HAS BEEN FOR MONTHS NOW. THEY CANCEL THE SUPPOSED SERVICE, SEND AN SMS, THEN JUST DEDUCT AGAIN. YOU JUST DO NOT GET YOUR MONEY BACK.

Category : IT

(4) Replies

Country : South Africa

vodacom.co.za This is regarding Telephone number +27823741644 D.M Coomans Upgraded on the 1st Of February and Sim Swap had to be done since this SIM swap I have had no access to Social Media I can send WhatsApp's but not receive any multimedia I have no access to Facebook at all. I have tried getting this resolved for over 2 weeks now. Making use of the Vodacom Shop in Sasolburg and the 082 111 Vodacom Helpline. None of these sources are reliable or effective....

Category : IT

(8) Replies

Country : South Africa

I noticed my airtime was disappearing at an alarming rate. On 23 December 2016 I went into the Vodacom shop at The Malll @ Reds. The consultant confirmed I had 2 wasps eating away at my airtime. Since then I phone Vodacom daily and sms to 31050 STOP ALL. The wasps are still active. I have received sms from Vodacom with reference numbers then a few days later I receive a sms the query is closed. I have been to Vodacom solutions department and somehow they just don't deactivate the wasps. I...

Category : IT

(1) Replies

Country : South Africa

I bought a new phone cash (R15400 - S7 Edge)and within a month, the screen stopped responding. tool my phone in to Samsung on 17 December 2016, i still dont have my phone today 28 December. When i call to check where my phone is, im told ill get it tomorrow. I dont understand the logic behind Samsung not giving its customers loan phones when our phones are in repair with them. when i dropped off the phone, i was told it will be collected from the store on the Monday, only to find that it was...

Category : IT

(4) Replies

Country : South Africa

Some time ago I recived a message from Vodacom stating that my Cellphone account was way over normal usage. On investigationg I found since October someone has evidently cloned my sim card and has been sending daily messages Internationally. A large balance is shown. I have never ever sent any message out of RSA. All my enquiries to Vodacom staff get a shrug and statement Vodacom will not repay .Requests for some authority at Vodacom to investigate reaches silence. I now demand a reaction...

Category : IT

(2) Replies

Country : South Africa

My phone is out of service now for 6 days,After visit 3 Vodacom shops the problem is not resolve.

Category : IT

(2) Replies

Country : South Africa

I had to spend R9000.00 to get R450.00 on the John Dory restaurant card. On trying to redeem these ponts to pay for a meal at John Dory Shelly Beach I was told by the Snr manager of John Dory that I can only redeem R150.00. He was arrogant and this lead to me giving the card back an paying for the account in ful. I feel this totally wrong and want to warm customers with the john Dory Card to be very careful as this is a scam. I will NEVER set my foot in in John Dory again

Category : IT

(6) Replies

Country : South Africa

Afrihost for 3 weeks cannot get a simple email working. After spending hours on the phone , mind you at my cost, not even a shared call number, my email registered to our web page is still not working. A email to the CEO appears to have also fallen on deaf ears. Now that i need to move the services to another service provider, a cheek to advise me that i need to give 30 days notice. Afrihost please terminate my services with immediate effect, keep the balance of CASH I PAID IN...

Category : IT

(7) Replies

Country : South Africa

On Sunday the 23 October I placed an online order through incredible connection for 2 1TB hard drives. I received a mail telling me my order had been processed and I would receive a mail with info to track my order.On Thursday the 27th I phoned them to find out why I had not received anything so they registered a complaint with the highest priority and said someone would get back to me. No one did so I phoned again on Monday the 31st and now had my complaint escalated once again. They phoned...

Category : IT

(5) Replies

Country : South Africa

In August I was contacted and offered a 5gb data bundle as an upgrade to my 2gb bundle at no extra costs. I asked the lady three times as I informed her I dont use my 2gb. When I received my invoices I was invoiced for 5gb which was R399.00. I could not return it was out side the 14day period. I made endless phone calls to the call centre spoke to numerous consultants and to date date not sorted. The call reference numbers are as follows 1/33239071368 another reference number quoted...

Category : IT

(9) Replies

Country : South Africa

fhone twice for my tax certificate and e-mail twice aswell no response.i need 2014 tax certificate.urgent.

Category : IT

(1) Replies

Country : South Africa

i sent my phone on the 26 of Feb 2016 for repair . even today i didn't get my phone. they spent about 3 months without even calling me or updating me what is going on with my phone until i went there to the store and they told me they waiting for the screens . and i told them guys a big company like you waiting for screens for 3 months and you dont even inform me as a customer , On the 2rd of June i went back to check my phone they told me they sent my phone to head office i must come...

Category : IT

(2) Replies

Country : South Africa

I have purchased the Sony M4 cell phone in August on contract base. Ever since then my phone has been in and out of Vodacom repairs. Every time in comes back there is another problem that they have created through fixing the previous one. It went for motherboard replacement, slot damage, software upgrade, restarting and switch off problems. Every time it still came back with a another problem. I have phoned the Durban and Joburg Vodacom when it went for repairs, and insisted to speak...

Category : IT

(6) Replies

Country : South Africa

My adsl and telephone line is down. My adsl line is connected to a other telephone line. My ISP, Afrihost confirmed it as well as their software. Everytime a technican come to work on the telephone pole inside my yard, the next day I have problems... Also my telephon account is wrong as I am being charged for the past two years for data which I have never received or used. I am with Afrihost! Telkom is not going to survive.... I will remove my telephone account and also refuse telkom...

Category : IT

(2) Replies

Country : South Africa

On the 17th of April , Hubby & I went to Edgars Northgate in Randburg. We had x2 gift-cards to use from my baby shower. I selected the items and proceeded to the till , only for x1 of the gift cards was not swiping and we were told it was an IT error and because it was a Sunday , there was nothing they could do.I was asked to pay cash for some of the items which I declined . We were told to leave all the items and it will be sorted out the next day Mon ( 18th April) and it would be delivered...

Category : IT

(2) Replies

Country : South Africa

I am the owner of a accounting/payroll practice and was approached by Kariba Software to convert from my current payroll software product to Kariba payroll software. I was given a demo of the product and promised that the functionality is much better than the current reputable product that I am using. I was also told that Kariba will do the data take-on of all my clients for me. I purchased the software in December and from the start there were issues with the software. The installation took...

Category : IT

(4) Replies

Country : South Africa

I work from home and have not had a telephone or ADSL line for the last 5 weeks. I have followed up so many times only to be told something different every time. I escalated the fault the week after logging the original (ref number 772708). Still nothing was done. I then phoned again on the 6th of November, and was told that the fault will be assigned to a technician on the 9th of November.I heard nothing.The 10th of November I phoned again, and was told that it was "in progress", I asked...

Category : IT

(4) Replies

Country : South Africa

Guys Guys Why is everyone not saying anything about the poor network services that MTN is giving to their customers, without apologising or admitting to having one We know that it has been having problems ( and latetely is on the media)but remember that Charity begins at home ...... Service stinks maybe its time to concider porting

Category : IT

(0) Replies

Country : South Africa

i have just upgraded on friday 06/03/2015,and i did a sim swap,i was told that its gonna take 2 to 24 hours for the sim to be activated,i called their customer care and they told me that the sim swap was succesfull,but still the phone its not working,on monday i went to one of their branches n i was told that after 2 to 4 hour it will work,still the phone its not working,i called again their customer care i was told again to wait for 24 hours ,its been 4 days now,just imagine paying for...

Category : IT

(0) Replies

Country : South Africa

I made the mistake to buy a computer with relevant components from Ask Bart Developers sometime in July of 2014. Goods were delivered but there was a problem with the display card from the start. I returned the display card and Bart Pretorius undertook to get it replaced. After many phone calls the reply came back that the supplier don't have the card in stock they will have to order a new one, and as it happened they just had one on back order which would arrive the end of the following...

Category : IT

(0) Replies

Country : South Africa

It has been exactly two months since my phone was send to Mtn's IT department on the 27/11/14 as it was not charging while on and the battery could not last for an hour,but my problem is no one from Mtn has bothered to contact me instead when i contact them myself they kept telling me it is still waiting for spares,now they don't even answer the phone when i call so I'm worried as to whether i still have a phone or i have been scammed by Mtn since they just keep messing up with my funds...

Category : IT

(0) Replies

Country : South Africa

Whoever is looking to get a website, DO NOT USE Byron Neary! [Yougottohaveit.co.za] STAY AWAY FROM THIS SCUM OF THE EARTH Please see his other company names he goes by: yougottohaveit yougottohaveithosting graphicsdesigner logocompany byronneary Do some research on hellopeter and you will see a trend about Byron Neary.

Category : IT

(0) Replies

Country : South Africa

Employed web designer to design web site from day one problems spelling incorrect logo used,incorrect script,supposed to design an easy to use excel template which i couldnt understand,communication by sms was hopeless - paid in deposit told them i am not happy they demanding payment of balance told them as i am not happy with the service i have a right to complain they dont agree

Category : IT

(0) Replies

Country : South Africa

Ek het contrak by Mweb uitgeneem middel April 2014. Na lang gewag is die simkaart geregisreer. Nou sukkel ek om die verstelling by Mweb te kry vir die Cell C simkaart wat hulle vir my gestuur het. Het verskeie e-posse gestuur, geen reaksie van hulle af nie. Help asseblief

Category : IT

(0) Replies

Country : South Africa

Pathetic and bad service The ticket was booked for Zanele Zungu from Pietermaritzburg to Johannesburg at 12.00 20 April 2014 She was at the station in time but was told the reference number was wrong it took them close to an hour to locate that the reference was indeed the correct one by then the bus had already departed was told to aproach the Offices in Johannesburg so I can have the dates changed when I got there they couldnt even help me they said the ticket was invalid not even...

Category : IT

(0) Replies

Country : South Africa

HP Shop hasn't delivered a printer for over 34 days and I'm still waiting. The consumer service and follow up process on outstanding orders is appalling!

Category : IT

(0) Replies

Country : South Africa

Our internet in South Africa is poor, the service in South Africa is poor, what is going to happen to this world ? We are paying a huge amount for internet at telkom, and then the internet doesn't work ? We made complaints about this situation, and still no response.I have so many packet-loss I cant even load a video to watch or do my projects at home.We called their customer support line and they told us to hold on, a hour later we got through to technical support and then they put the phone...

Category : IT

(0) Replies

Country : South Africa

I am in utter disbelief at the way User Electronics is handling my query. I took my S4 Galaxy phone in for repairs on the 18 September, claimed under warranty. Ever since then I have been calling them week in and week out to find out the status of my repair. I get told one story after the other that they are still waiting for screens from Samsung. Susan goes as far as telling me the date of the delivery for screens and that mine will get fixed, to this day, 7 weeks later, I am waiting for my...

Category : IT

(0) Replies

Country : South Africa

Byron Neary of You Got To Have It Web developers in Bloemfontein quoted to have a website redeveloped. He was paid in full and months later has not delivered. He makes empty promises and does not honour his word. Despite numerous attempts to resolve it, nothing has happened and we are now taking court action in the matter. People - be warned: do not trust Byron Neary of www.yougottohaveit.co.za / You got to have it web developers/

Category : IT

(1) Replies

Country : South Africa

I have been a Reseller with Amplehosting for the past 5 years and late in 2012 my nightmare began. Firstly, one of my client's Online store website was mysteriously deleted on their server and they couldnt restore it because they didnt have backups. This is the website I took months developing. The just said: SORRY WE CAN'T HELP YOU. Secondly, when I went through my online statement I realized that I have been charged for some of the services that I have cancelled with them. I...

Category : IT

(1) Replies

Country : South Africa

no network in my area

Category : IT

(0) Replies

Country : South Africa

This company develops software according to detailed specifications supplied by the customer and then steals the idea and underhandedly develops the system with our customers for themselves. Whwn requested to sign agreements they make all sorts of excuses as to why they cannot sign these with the full knowledge of what they will be doing.Another company who has had bad experiences with them is Arte Grafix.

Category : IT

(1) Replies

Country : South Africa

I had the extreme misfortune of having made use of Connectweb website design. Cindy and Stephen Basson is very willing to take your money, and then months will go by before hearing from them. Their websites are done in Wordpress- so easy that any teenager that can work with a mouse can do it- yet they take months to literally copy-paste their clients info on the page. I waited 3 months, after payment- just to find out that they haven't yet started with my one website. When I...

Category : IT

(0) Replies

Country : South Africa