Life Insurance Complaints

I want to complain about the bad service we have been receiving from old mutual regarding payout of policies.My father ,the deceased had policies with old mutual.He passed away in the first week of October.We then approached the old mutual branch in mpumalanga,Barberton to check if he had any active policies REF:17627859.We were told he had a couple of policies.We then claimed for the funeral policy as we needed the money to assist with the burial.End of October 2016 we visited the branch...

Category : Life Insurance

(0) Replies

Country : South Africa

i tried to change my banking details the past 3 months because am changing banks. Budget BUDGET VAP 777588580 do not change the details. i informed them through the new bank, e-mail and i even phoned but had to move on after 3 min talking to a machine.

Category : Life Insurance

(1) Replies

Country : South Africa

I called Liberty to ask about the policy as I have been receiving mails that the policy is in arrears but I have not taken it out . The person who took out this policy put my mother as my child as a beneficiary . When I check the mail the policy has been active since July 2011 but the premium started on my payslip on March 2015 now they don't want to refund me. Liberty is still sending me mails of the policy being in arrears

Category : Life Insurance

(6) Replies

Country : South Africa

I have been to OLD MUTUAL for the past week from the 19th to the 24th of December 2016 and the system was down. I went back on the 28 and still the system was down but they told me to wait. I went to the toilet and told them that I was coming back. I came back and there was a white lady and we waited. Eventually they decided to serve us and they called the white lady. I told the lady who was serving us that I came first but she told me that I went out to the toilet thus they will serve her. I...

Category : Life Insurance

(5) Replies

Country : South Africa

I am truly disguted today! My life insurance was declined becasue I had an abnormal pap smear 8 months ago, not to mention that my Gynae said it will probably be fine when he tests again in 12   months! How can I be declined life insurance when I have never even been diagnosed with Cancer? Yes penalise me financially becasue I am a so called higher risk but decline me? Women are encouraged to go for preventative treatment to PREVENT Cancer, now you are punished when you do?! Absolutely...

Category : Life Insurance

(0) Replies

Country : South Africa

A lady called me from the numbers 0215030276 and inform me that a missed a payment on my group scheme.I have been paying old mutual for more than 15 years via debit order and there was never a time in my life that i did not have money in my account even if it was just for my premiums.i just want to know is this again one of you scams to lapse my policy so u dont have to pay out should someone die.i a super angry.

Category : Life Insurance

(0) Replies

Country : South Africa

I would like to express my huge disappointment to Metropolitan with regards to debit order which I consider “unfair” and “unreasonable” in terms of the payment contractual agreement. If the policy of debit order states that the benefiting company will generate collection instructions based on signed mandate authorizations from customers, then you unlawfully collected money outside our agreement in this case. On the 19th Nov 2016, Metropolitan decided to collect the Nov debit...

Category : Life Insurance

(1) Replies

Country : South Africa

I made a funeral claim on the 9th of this month and I received an SMS notification that they will contact me... After 48 hours I call their call center and I was told that all the necessary documents have been received and I should wait another 24 -48 hours... On the 14th I call them again and still telling me the same boring story about 24-48 hour... On the 16 I call them still as there was none from the company that was giving me any updates , they ask for the proff of residential to be...

Category : Life Insurance

(2) Replies

Country : South Africa

Good Day My father in-law passed away in July and we have been trying to submit a claim with Bright Rock but they do need a Clinical Report from JHB Gen and Glynnwood. The life cover was for R600,000 and they only paid us R50,000 because they want to investigate all the clinical reports from the doctors; which I don't have a problem with but how long could it take. I have been waiting for Glynnwood and JHB Gen to supply us with the Clinical Reports from August 2016 and still I...

Category : Life Insurance

(1) Replies

Country : South Africa

I came across a body lab consultant and told me about their gym and said its free for the 1st month,i must fill the form which i will use to enter at the gym for that free month and if i decide i want to join then i will get the contract and he said the firm is for him to get paid its a prove that he explained to somebody about their gym now i am threatened that if i dont pay they gonna put me on the credit berew can somebody plz help me i dont have that amount they are claiming.i even have...

Category : Life Insurance

(3) Replies

Country : South Africa

I would like to take it up that since inception of my application I have not received a form of communication. I made a call to this company on the 17 August 2016 for the first time and was told that my own mother and three other family members will not be covered due to other people already covered them. What incompetence is this. Who was going to tell me about this if I did not make a call. I sent SAFRICAN an email stating my unhappiness. Till today no one have called me regarding my...

Category : Life Insurance

(2) Replies

Country : South Africa

I have a very serious problem about the TransAfrica consultant who visits pensioners into their houses and force them to sign up for their Funeral Policies and they will deduct their money from their pensions.They did that to my Father and we called them the following day and they said if you want to cancell you must do it in writting we also send them an e-mail and even after that they still deducted the money from his pension.

Category : Life Insurance

(3) Replies

Country : South Africa

We have emailed a claims form through on the 24th june 2016 to the email provided by hollard.Despite the numerous calls made to hollard ,they claim to not have received the email ,when it clearly shows that it has gone through. There service is appalling .Because of Hollard we are unable to pay the funeral home and thus cant receive my moms ashes.

Category : Life Insurance

(2) Replies

Country : South Africa

I cancelled my retirement annuity in the 26th of April 2016 and was told that it will take me 21 days to process and get my funds. On the 24th of May I called and was told that the branch sent my documents late so I must wait for June because the rates were going up. I again called on the 2nd and was told that my staff has been sent it should be paid out by the 17th of June 16. I have not received any money and no 1 contacted me to tell me what is the hold up. I have waited for more than...

Category : Life Insurance

(1) Replies

Country : South Africa

I called the head office of Old Mutual in Cape Town on 08.01.15 to request information regarding two annuity policies I needed before the 15th of the month. I was informed that it would take about three days to have it available. Since I had no reply on 13.01.15, I called again and requested the same information and once more I was informed that it would take about three days to prepare the information. I was not happy with this unduly delay and asked to speak to the manager of the...

Category : Life Insurance

(0) Replies

Country : South Africa

I have had a claim that was supposed to pay awhile ago, husband died on the 2/08 andeach time they need more paperwork, althoughalready sent thru to them they seem to either loose the paperwork, but waite a few days then ask for the same paperwork again and again. We were prompt payers yet this terrible service from Liberty.

Category : Life Insurance

(1) Replies

Country : South Africa

I join the funeral cover for my Grandmother without identity details of her by 2012 then on the 3th of this month, i receive a call saying my Grandmother has passed the i told her children that i covered her to Sanlam insurance. i asked them to send me the deceased documents that Sanlam requested, unfortunately the name iwhich i joined with are not matching with the names she used on her identity book, now sanlam doesnt want to process a claim i also did an Affidavit but they still refused to...

Category : Life Insurance

(1) Replies

Country : South Africa

South Africans be warned about Outsurance. I had the worst experience of my life with them. I took out a life policy in Feb 2011 on my wife’s life. My wife died in June 2013. They refused to pay out. Their argument is that I withheld information. I answered the questions to the best of my knowledge. They did a thorough investigation on my wife’s medical history after she died and accused me of withholding information. How was I supposed to know all the correct medical information? Who...

Category : Life Insurance

(3) Replies

Country : South Africa

I have 2 life cover for myself and my Mom. Its unfortunately my mom passed away before the policy its 1 yr old bt never the less the policy should pay out within a months if 1st premium is deducted according to their sales rep. Unfortunately my mom passed away when the policy was +-9 months old on the 8th of April. The hospital filled in all the neccesary doc and the GP DR. But stil DIscovery claims dept its taking forever to pay out because their issue its that my mother dead of TB which I...

Category : Life Insurance

(0) Replies

Country : South Africa