Medical Complaints

I purchased my vitamin B12 and Vitamnin B Complex in April 2017. I only needed to use it now in November 2017, as I still had sufficient stock to carry me through. On opening the products, we found that the expiry date on the vitamin B12 was 2021 and the expiry date on the vitamin b complex Sept 2017. Even if I had to start using the Vitamin B Complex from the date of purchase it would have expired before I could use the entire bottle which contains 10 injections in total. On taking the...

Category : Medical

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Country : South Africa

Hi I'm Jade...This morning I took my mum for her Hospital appointment for medication to Northdale Hospital Pietermaritzburg,she is a stroke and heart patient at the MOPD department of nprthdale hospital she also is wheel chair bound and requires our help because of her health and speech. We waited almost 2½ hours at the ppace where we suppose to receive her medical chart after being told her chart was lost and there was nothing they could do i had to make a new chart..after all that waiting...

Category : Medical

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Country : South Africa

The pharmacist at clicks lichtenburg mall was very rude to me infront of other customers and he was very unhelpfull. I did complain to his manager but he didnt do anything about it. I heard that his name is Andrew. He is very disrepectfull towards white women.

Category : Medical

(0) Replies

Country : South Africa

My mother in law went to collect my father in laws medication. There was a problem with one of the repeat prescriptions on the system. She was refused help and had the medication she already received from the pharmacist taken away and was told that it was "expired". When she asked the pharmacist named Edward to see the manager, he said he was the manager and said there is nothing she can do. When she asked another pharmacist for help she was refused again as the other pharmacist explained he...

Category : Medical

(0) Replies

Country : South Africa

During early October 2017, I visited the hospital for a check up. I was told to pay a R100 levy. Their main reception informed me that I was not supposed to pay, as, according to the lady that assisted me, the hospital in fact owed me an overpayment of roughly R2000, which I had paid in November 2016. The lady was kind enough to give me the details of Netcare's credit control dept in Sunninghill. I phoned them (011-205 7398) on 04 October 2017 and spoke to Ofentse, who confirmed the...

Category : Medical

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Country : South Africa

On 27/06/17 my doctor ordered blood tests which I had done at Lancet Pta East Hospital. On 2/8 I got a sms telling me to pay R822.70 which med aid didn't pay. Turned out 2 tests weren't requested by the doctor. Medical aid said it would be paid if Lancet got a request from dr. I phoned and told them on 11/08. They referred it for investigation but I didn't hear from them until a few weeks ago when the lab technician phoned to explain why tests were done. I explained that they had to get a...

Category : Medical

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Country : South Africa

My girlfriend recently spent time at Bara after suffering her 3rd stroke. After her discharge we have had absolutely NO communication with anyone at the hospital as to her ongoing treatment ,which is for life. She provided a blood sample at the Parkhurst Clinic, as per instruction, but upon investigation we've discovered that the Neurologist in question has not received any results. We also have no way of knowing how to procure any follow up medication as the hospital (Chris Hani Baragwanath)...

Category : Medical

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Country : South Africa

Doctor very rude with sarcastic comments when you go see him. His reciptionest is even worse. She thinks she's and she will decide wheter he will help you or not. The Doctor is always on leave

Category : Medical

(1) Replies

Country : South Africa

Thanks for the referral, but Horror and shock and disbelief, from the minute we walked in to the time we finally managed to get a hospital Card. The nurses were hard rude, and unhelpful, I asked to see the CEO, who directed me to his secretary. He offered no assistance, we were told by the doctor to stand in the queue like everyone else. I was then blown off by the nurses at the doctors station to ask if we thought we were special. With all the pain my husband was in we ran around...

Category : Medical

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Country : South Africa

Are there anybody at a senior level at Pharmacy Direct who will be so kind as to check on what is going on at the dispensary of Pharmacy Direct? Month after month I have to communicate via emails and telephone calls for the last 7 months to make sure that we receive the medication and quantity that we have ordered, correctly. I suppose dispensing medicine require commitment and accuracy, but it seems to be like dispensing sweets - and that could be very dangerous to the patients!...

Category : Medical

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Country : South Africa

Vir die laaste 7 maande sukkel ek maandeliks om die korrekte medikasie te ontvang vanaf Pharmacy Direct ten spyte daarvan dat ek maandeliks 'n bestelling stuur waain alle besonderhede duidelik aangeteken is. Dit help nie eers om te bel of e-posse te stuur nie - die swak diens ploeter net voort!! Dis onverstaanbaar dat (vermoedelik) opgeleide aptekers telkens foute maak wanneer voorskrifte gesresepteer word.

Category : Medical

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Country : South Africa

im a pensioner of 70. and im still waiting for my chronic medication . their service is disgusting, they dont answer my emails . they are playing with peoples health ? i notice there is a lot of people complaining about them on the internet.a big company like that ????!!!!

Category : Medical

(0) Replies

Country : South Africa

Herewith a few of the complaints laid on Hello Peter (mine is the last one): Kathryn Tripp · The Lady Eleanor Holles School I equally have had appalling bad service from Clicks Direct Medicines this last month August 2017. Failed to deliver on a chronic order after 13 days of receivening an SMS to say the medicine had been despatched. 4 emails, 3 telephone calls to them has had no response or reply. The phone just rings no answer, emails just get the automated mail back. They should...

Category : Medical

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Country : South Africa

Hi took my daughter to Lakeview Hospital Benoni on the 28/08 heaving server headache and fever. I waited at casualty for more than 20min until an assistance. They assistance my child only after I chasing the receptionist to get help. I explained the reason why my child was there and they took her to ex-rays before admitting her. The ex-rays confirmed nothing was wrong with her chest. I declared that my daughter is asthmatic. as per hospital the casualty doctor admitted my child based on asma...

Category : Medical

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Country : South Africa

My wife is very ill and we had to go to JHB General to have an EEG done and then go back to Edenvale for the doctor to prescibe the medicine the neurologist advised us to take,the doctor at Edenvale just gave her the same medicine shes been on before and didnt even give her any pain killers. I think this is gross neglegence and a waste of our time after going through all the pain of having the EEG

Category : Medical

(0) Replies

Country : South Africa

Please see my complaint about Clicks/Direct medicines posted today. Absolutely hopeless service. They used to be a good company but no longer. And you can never actually reach customer service! Is it normal to wait over 2 months for your delivery of chronic medication. After E-mail, several calls, waiting hours for an agent to answer, still no service or delivery!

Category : Medical

(0) Replies

Country : South Africa

I have been trying to sort out my query with Clicks Direct Medicines since the 25th August. No one answers the phone and no one returns calls when you leave a message. I have been using Clicks Direct Medicines for my script on a monthly basis for a long time. Once this script is complete I will be changing to another supplier.

Category : Medical

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Country : South Africa

Genesen acutouch is a scam and has absolutely no health benefits with little feedback as to their claims, a total waist of money and no product support

Category : Medical

(0) Replies

Country : South Africa

Despite numerous calls and messages left for Clicks/direct medicines they have not yet responded to my requests for my chronic medication. I have been on their data base for at least 7 years, and in the past their service was good. Now it is impossible to get hold of a customer agent. The recorded message continually apologises for high call volumes and instructions are given to leave a message and a response can be expected within 24 hours. I have left my details on 5 occasions but no one...

Category : Medical

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Country : South Africa

The dentures supplied by dentist just would not fit. I have asked for a full set of dentures but the dentist focused on completing the bottom dentures which would not fit. Three visits and each time he grinds and grinds. I reported him to the Dental Council who rejected my case as I had no proof. My complain was that in extracting my teeth I could not understand why he should cut away a piece of my gum. I was in agony for two weeks after extracting my teeth. The must have injected me in my...

Category : Medical

(0) Replies

Country : South Africa

My son is epileptic, I am required to get his medication from pharmacy direct, I have been waiting for hs medication from the 21st August till noe being the 24th August, everyday I am told the driver is on the way and every time I call I have to deal with the rude agents that tells me to wait until the next day for the medication to be delivered. Pathetic service from pharmacy direct they should be number one as they are dealing with lifes. Pathetic pathetic service

Category : Medical

(0) Replies

Country : South Africa

Today three weeks ago i got submitted in kalafong hospital. I been in a car accident and broke my shoulder bone and leg.Everyday they say tomorrow they will operate and its everyday for three weeks now.I have a family to support and its no work no pay.eveytime im not allowed to eat or drink them again they say tomorrow. What must i do?? Please

Category : Medical

(0) Replies

Country : South Africa

My 3month old niece was admitted to mamelodi hospital a week ago after being transferes by a local clinic, on the 15th of august we found the baby with bruises on the face and blood traces in the nostrils.when we asked the nurses what had happened we were then told that another baby had apparently jumped out of his cot and went into my nieces cot and started bitting her on the face. When we asked how that was even possible that a 2year old toddler jump out of a locked cot we were told that...

Category : Medical

(0) Replies

Country : South Africa

Could somebody please help me. My Mother receives her medication via Clicks Direct Medicines. Up to March this year service from this Company was standard. Since April 2017 the service is up no good to any person who receives their medication through them. My Mother usually received her medication by the 22 of each month. It started that my Mother doesn't receive her Chronic medication in time it finished. Last week on 08-08-2017 I Phoned and asked when my mom is going to received her...

Category : Medical

(1) Replies

Country : South Africa

how can i put this. or where do i start. deaths happening and gets cover up. bad service and un healthy cleaning service for our eldery. they also dont get enough to eat if they do old stock. sponsers give stuff and get all given to the owener that thats 75% of the stuff. part 1

Category : Medical

(1) Replies

Country : South Africa

I find the service not friendly the gynecologist I was given took his time before he came and see me .he had to be called again to be reminded that am waiting for him .he asked the sisters to proceed with the dose before he saw me or came an explain what was going on .I had to ask the sisters and each time I ask one will refed me to the other ,then finally I saw Dr opai who is rude cause you ask questions he doesn't answer in a friendly manner and then tell me that he doesn't wake up at two...

Category : Medical

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Country : South Africa

I took my wife for a Check up but we were turned away based on how long her check up might take.

Category : Medical

(0) Replies

Country : South Africa

A patient was admitted in the emergency unit at Karl Bremer since admission day the patient was not washed. All patients are put in one room irregardless of different infections. Nurses and doctors walk around wearing N95 mask that are only put on if there is an infectious patient with TB. Nursing has gone down no care at all any1 can go to that emergency unit and see that for yourself. Do they know abt the patients rights charter l dont think so.

Category : Medical

(1) Replies

Country : South Africa

I'm very disappointed with the service we received from Dr Rhulani Mabasa. whose is suited @ palm springs mall. i took my wife to the doctor, we got the around and we waited there for 2 hours and about eleven we were told that the Dr was going to tea and he will be back in 15 minutes. After 15 minutes i asked the receptionist where was the doctor because it was already after 15 Minutes she sad the Dr is not yet back but he will be back shortly. At about 11;30 30 minutes later i asked again i...

Category : Medical

(0) Replies

Country : South Africa

My mum was admitted last year 2016 to Umhlanga Hospital. we received a letter of demand for an amount of R21917.78. Main member is my dad - who has been up & down to accounts department & was advised cannot find anything on the system. The person that was responsible for submitting the account to medical aid is no longer working there. We require proof of submission to medical aid for this account to be settled. my dad is a pensioner & it is not fair on him to be treated in his manner of...

Category : Medical

(0) Replies

Country : South Africa

My doctor prescibed kelo-cote solaire cream and I went to life cosmos pharmacy and I was advised that they dont keep such cream I must go to clicks or discherm. I went to clicks and discherm but they told me the only place where i can get this type of medication is at the hospital pharmacy, then i called my doctors surgery ( Dr Roux) and they phoned pharmacy and the pharmacy advised that they do have the medication. i went to the pharmacy to get my medication and when asked why they said...

Category : Medical

(0) Replies

Country : South Africa

I'm worried by the type of staff that is hired by Akasia Netcare Hospital ICU Unit. In most instances when they report for duty, it is their time to catch up, no urgency whatsoever to report to their allocated patients. when the night visit concludes, by 19h45, there is no one in sight, mind you i'm talking about a critically ill patient, when you ask they tell you that they are attending to an emergency. Patients are left by themselves, warning alarms beep by themselves, no one seems to...

Category : Medical

(1) Replies

Country : South Africa

To whom it may concern i was booked into Roseacers life hospital on Thursday for an op all seemed fine at first. Had the op done all went well. The Dr which is absolutely amazing hence the reason i got this hospital for my ops is that he only practises from this hospital. I had a catheter put in then it could be remover the nurse and i were taking off the plaster that holds the catheter in place on my right leg i was in the upright position when she decided to pull the catheter out it was...

Category : Medical

(0) Replies

Country : South Africa

On 15 July 2017 my brother collected my chronic medication from Dischem Jean Avenue Centurion. I had an operation on 30 June 2017 and is booked off for 6 weeks, not allowed to drive and/or be a passenger in a car during the six weeks period. However upon their arrival back from Dischem I saw I was charged a levy of R118.95. I phoned Jean Avenue branch and gave them the information. I was then informed that I will be contacted later as they need to investigate the matter. I found out...

Category : Medical

(1) Replies

Country : South Africa

14/10/2016 RMA CLAIM: E JUBILEUS M/1470253/1/098J/16/PEV Q35320803033179HF IOD: Eben Jubileus was injured when the Bucket at Ivanplats Avenge mining struck him against the bottom wall and crushed him. He was in ICU for 4 days and 3 days in ward recovering after sustaining a broken shoulder blade, broken and cracked ribs and injuries to his nerve endings that leaves him with sever pain in his legs and back. We have contacted Rand Mutual and send through several copies of the requested...

Category : Medical

(0) Replies

Country : South Africa

2ND REQUEST HELLO PETER PLEASE HELP.I'M STILL GETTING STATEMENTS. In April 18 I asked the company to make me a cream which was R291 per 50g and I needed  200g, I then consulted my dermatologist with regard to the pricing of the cream. She then informed me that the price, which they quoted was way too much and then recommended Dis-chem pharmacy which charged a mere R29 for 200g for the same cream. Compared to the price they quoted I opted for that of Dis-chem. I informed them May 03...

Category : Medical

(0) Replies

Country : South Africa

On the 02June i went to hospital & I was on labour. When i arrived the reception staff was very good and they took me to Labour ward. When we arrived the nurse who was there Nontle complained why they did not call her before they send me there? After that she attended me with an bad attitude. Another nurse Shelly she checked me said it is still far. Then they said i.myst go home. When i arrived @ home pain was there and i call the hospital& Nurse Nontle said i must take panado & come...

Category : Medical

(0) Replies

Country : South Africa

I got bad service from Clicks Direct Medicine, they were suppose to deliver my medicine, when I call them they keep on postponing the delivery day.

Category : Medical

(1) Replies

Country : South Africa

i got a bad service at zola gateway clinic, i got there at 9am,my file was opened 11:39 and was taken Bp at 13:00 then that was it we sat on the bench till 3:30? when they told us we should return tomorrow they can't see us today.

Category : Medical

(0) Replies

Country : South Africa

In April 18 I asked the company to make me a cream which was R291 per 50g and I needed  200g, I then consulted my dermatologist with regard to the pricing of the cream. She then informed me that the price, which they quoted was way too much and then recommended Dis-chem pharmacy which charged a mere R29 for 200g for the same cream. Compared to the price they quoted I opted for that of Dis-chem. I informed them May 03  to cancel but according to them I was late as the cream was done and...

Category : Medical

(0) Replies

Country : South Africa

In April 18 I asked the company to make me a cream which was R291 per 50g and I needed  200g, I then consulted my dermatologist with regard to the pricing of the cream. She then informed me that the price, which they quoted was way too much and then recommended Dis-chem pharmacy which charged a mere R29 for 200g for the same cream. Compared to the price they quoted I opted for that of Dis-chem. I informed them May 03  to cancel but according to them I was late as the cream was done and...

Category : Medical

(2) Replies

Country : South Africa

Lebowakgomo clinic in zone S service is very poor, one will get to work n drag her feet, where else we arrived at the clinic around 9 being the 26 person BT will leave around 3, health department needs to pay attention to such laziness, such nurse are just getting paid to lazz around n grab teas where else we sit there in the cold with no one to attend us

Category : Medical

(0) Replies

Country : South Africa

I got admitted at olivedale hospital on the 18th may 2017.before I went to the hospital is called the fedhealth to check if it was the their network hospital and they say yes I can go there .is spent 2 nights at the facility knowing that my bills will be covered .all of the suddenly I'm am now expected to pay R5200 at the hospital cos they say they won't pay.kindly assist I've always paid my premiums in time and never missed them for three past 3 yrs with the scheme and never slept in the...

Category : Medical

(0) Replies

Country : South Africa

I got admitted at olivedale hospital on the 18th may 2017.before I went to the hospital is called the fedhealth to check if it was the their network hospital and they say yes I can go there .is spent 2 nights at the facility knowing that my bills will be covered .all of the suddenly I'm am now expected to pay R5200 at the hospital cos they say they won't pay.kindly assist I've always paid my premiums in time and never missed them for three past 3 yrs with the scheme and never slept in the...

Category : Medical

(0) Replies

Country : South Africa

We hired a hospital bed from Primacare for my dad coming home from hospital. The bed was delivered by a surly driver who had forgotten the head and foot boards. My dad passed away a few hours after we got him home and Primacare promptly collected the bed again within 24 hours of delivering it. Manfred is refusing to consider refunding us any of the 3 month rental amount we paid upfront even though he has the bed back to rent again. He was shockingly rude and offensive to both my sister and I....

Category : Medical

(0) Replies

Country : South Africa

My uncle was admitted on the 15th of May 2017. Since than no doctors has check him. Question MUST HE FIRST DIE? Please urgently attend to this complain

Category : Medical

(0) Replies

Country : South Africa

My uncle was admitted on the 15th of May 2017. Since than no doctors has check him.

Category : Medical

(0) Replies

Country : South Africa

I have been buying my medicine from Dischem Mondeor for the past year and its the same medication each month. Yesterday I emailed my script to them they confirmed the script and that they had stock and I could collect. When I got there they dispensed the medicine and when the had it checked by a superior staff member they noticed it was one day before the due date. They refused to help me said it was illegal and that they never received my script so they lied on to of it. They should have...

Category : Medical

(0) Replies

Country : South Africa

My child was admitted to there hospital and they put a drip on him on the head now on his head he has a scar for life and he complains there sometimes saying it is painful.

Category : Medical

(1) Replies

Country : South Africa

Good Morning, I am writing this e-mail as we are sick & tired of always having to battle to get my wife's monthly chronic medicine from Pharmacy Direct. The medicine was last delivered on the 10/04/2017 without my wife's blood pressure tablets which she had to get from Dis-chem as she was already two days without it. One of the ladies at Pharmacy Direct told me that I did not owe them any money as we did not get the blood pressure tablets from them and that she would note it on their...

Category : Medical

(0) Replies

Country : South Africa