Medical Aid Complaints

Good Day. I have been struggling to get my husbands medical aid reinstated, as it was terminated imidiately while my husband was in Empangeni life care hospital waiting for test to be done and was told I can bring my husband to the hospital everything will be ok as I felt in my heart something was wrong and was not a stroke, we did the CT scan on the 20 September 2017 and the Radiologist saw something was wrong and called me and said he has to do an MRI as there is something, the results came...

Category : Medical Aid

(0) Replies

Country : South Africa

Good Day. I have been struggling to get my husbands medical aid reinstated, as it was terminated imidiately while my husband was in Empangeni life care hospital waiting for test to be done and was told I can bring my husband to the hospital everything will be ok as I felt in my heart something was wrong and was not a stroke, we did the CT scan on the 20 September 2017 and the Radiologist saw something was wrong and called me and said he has to do an MRI as there is something, the results came...

Category : Medical Aid

(0) Replies

Country : South Africa

I Have been with Audi Center Springs For four years and left the company. In that time I was with Bestmed medical aid.The new company Auto Alpina medical aid is Discovery. As from 1st of May 2017 the debit order at Audi Center was stop and I went over to Discovery. In August Bestmed to a debit order on my name from my private account without my permission 3 mounths later. I am trying to get a letter from Bestmed for a wail with no response I just ask for a letter on a letterhead to say my...

Category : Medical Aid

(0) Replies

Country : South Africa

I am a client at Discovery Health and have been for a some time. Without doubt, Discovery Health has been providing with good service and very happy with them generally. I am a diabetic and have been part of the CDE until I changed my plan from Classic Comprehensive to Classic Priority and hence had to leave CDE. At the CDE I received all my medication without limitations on spend. At the time of changing to the new plan I was advised by a discovery consultant (Jocelyn Pakiri) that the...

Category : Medical Aid

(0) Replies

Country : South Africa

I am a client at Discovery Health and have been for a some time. Without doubt, Discovery Health has been providing with good service and very happy with them generally. I am a diabetic and have been part of the CDE until I changed my plan from Classic Comprehensive to Classic Priority and hence had to leave CDE. At the CDE I received all my medication without limitations on spend. At the time of changing to the new plan I was advised by a discovery consultant (Jocelyn Pakiri) that the...

Category : Medical Aid

(0) Replies

Country : South Africa

What i dont understand i have been filling medical aid applications like non stop and now that i have the medical aid it cant be active i have to wait 3 months but they deducted my money so fast another guy who jst filled once an application has his medical aid active and laying in hospital right now which i dont see any fairness in this i wasted my airtime and time calling in if i never saw the deduction on my payslip i would not know i must say discovery is unprofessional in they service...

Category : Medical Aid

(0) Replies

Country : South Africa

My youngest daughter was taken in to emergancy for broncospasm on saterday evening after she could not breath earlier the day and the paramedics nubulized her at the school. Then i took her to my gp and gave her the medisine he pridcribed she started vomating later and her eys and face swole up. Then i took her to dalview hospital where they treated me as a private patient because discovery refused to take her in because im on a 3 months probation period. Me and my daughters has been on a...

Category : Medical Aid

(0) Replies

Country : South Africa

Hi There, please kindly assist me as I have made an arrangement with Discovery Medical Aid to help me with having a medical aid. Fine all went well not till i went to a personal financial crisis. First i asked them to amend the selected scheme to a lower and affordable one. I had to submit endless documentation, I had to call and email 2/3 times a day, I was still ignored and told it will take some time. I wait patiently and still received mail that it was not changed. I asked a lady to...

Category : Medical Aid

(0) Replies

Country : South Africa

Hi there I try to solve this account for nearly 1 year now. I want to know why the medical aid did not paid the acc.Since Dec 2015 The amount is R7379.67 to Glynnview Hosp. My medical aid no is 65063192694. I email the statements to them but they said it is paid. I was at Glynnview Hosp. and they gave me the inv. to say it is not been paid. It is nearly 2 years now the hosp. said they going to put us on I.T.C. Thanks CJ Coetzee

Category : Medical Aid

(0) Replies

Country : South Africa

i have medical aid with Bonitas for the past three years, never logged a claim before the 15 th May 2017 after an accident , i was admitted to hospital on the 15 May 2017 and discharged on the 17th, i queried 1 bill that was not Paid to the Hospital , Ref no 060717QD2y6R on the 6th july 2017 which still has not been paid to date, i am now receiving call from Attorneys regarding the claim which has not been paid.

Category : Medical Aid

(0) Replies

Country : South Africa

I'm a government employee using Gems Medical Scheme now my baby has been admitted on Saturday due to Acute Tonsillitis and she has fever,diarrhoea,oral thrush,she cnt swallow so she nxt take oral medication she needs iv medication says the main reason for admission now Gems declined to pay for admission now I already owe Akasia hospital R13 000 excluding the Dr and Lab.So what's the use of paying a medical aid if you can't get help when you need it.I have 2 go 2 provincial hospital whereas I...

Category : Medical Aid

(0) Replies

Country : South Africa

My mom had total hip replacement surgery in July.Bonitas medical aid refuses to pay the hospital,claiming that Hip replacement is not a PMB condition.It baffles me how a medical-aid can refuse payment for a chronic, degenerative condition where x-rays clearly indicate the osteo-arthritis in the joint,can be considered a 'non-pmb' condition.Bonitas also decided not to oay for 1 day in hospital stay while their authorisation quite clearly indicated 7 days.I am disgusted by the pathetic,...

Category : Medical Aid

(0) Replies

Country : South Africa

I submitted my forms by email for reinstatement of my Dependets that I renew every year as my dependent because they are over 21years of age. I submitted the forms on the 02 June 2017. I enquired 13th of June about the status of my request the consultant that I spoke to said nothing was received on the same day I resent forwarding the same email. There was no response for another two weeks I called again the consultant I spoke and said there were no attachments, I then requested to speak to...

Category : Medical Aid

(0) Replies

Country : South Africa

Good day, First off all they steal your money out of you bank account when you cancel the policy, they ignore emails then someone answers and lie and cheat, they took money out of my account without signing up etc, upon telling them to cancel it, they say they will refund and put in writing when etc, and then nothing happens, when you phone them each one in the call center has a different answer, they all a bunch of bullshitters, it is the worst service I have ever experienced in my 43yrs,...

Category : Medical Aid

(0) Replies

Country : South Africa

I cancelled the medical aid from Bonitus around 2012 according to their records. They are now stocking me as from July 2017 saying I am owing them monies dating back to 2001 and or 2012. I had to go through the trouble of going to my Bank to draw bank statements dating back to 2001. I have found that all monies that were owing to Bonitus were paid in full. They have referred me to an incompetent company called Creditworx debt collection for monies that were paid long time ago. I have gone to...

Category : Medical Aid

(0) Replies

Country : South Africa

Good day, Pharmacy Diect delivered my medication x 3 months supply, the medication is changed, this ok d by doctor. I have tried 15 different ones and Lypogen gives me no side effects. I took the med they sent me and it had bad side effects, I stopped. I am 62, high cholesterol, and no medication thanks to inefficient Bonitas Crum Pharmacy Direct. Should something occur Bonitas will be sued. I have written, begged and am being ignored. I will be laying a formal complaint with the medical...

Category : Medical Aid

(1) Replies

Country : South Africa

A month ago i asked my medical aid Siswe for my medical tax certificates and when i got it all my personal details was wrong! Phone them about it and they said that they will correct it and notify me its done! They send me mgs that its been corrected but when they send me the certificates all details was still wrong!! Up until today i phoned them and its over a month now!!! Please help becauae i urgently need to sort out my tax!! Thank U!

Category : Medical Aid

(1) Replies

Country : South Africa

medical certificate

Category : Medical Aid

(0) Replies

Country : South Africa

How can i get my Tax Certificate?

Category : Medical Aid

(0) Replies

Country : South Africa

In March 2015 I lodged a complaint against Medshield at the medical board for not allowing a medical procedure for my son in June the contacted me and informed me that they want to send my son to another doctor for a second opinion at their costs I agreed and they made an appointment firstly they made the appointment with a doctor in Pretoria and I stay in Johannesburg and secondly they made the appointment with a orthopedic surgion where my sons doctor is a neuro surgion surely apples needs...

Category : Medical Aid

(0) Replies

Country : South Africa

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